Nobl Rounding Platform Comments

 
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User Commentary

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CIO

Functionality and Upgrades

The biggest success from the platform has been getting some of our people out from behind their...

Dec 2019
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CIO

Service and Support

Originally, I thought the technology Nobl offered was great. It was all iPad based and had cool...

Dec 2019
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CIO

Sales and Contracting

Nobl nickel-and-dimed a bit during the contracting process. I think that is the same with...

Dec 2019
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CIO

Other Observations & Comments

There are a few things that we still could integrate into the platform. We have talked to some...

Dec 2019
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CIO

Relationship

There was some executive involvement from Nobl in the beginning. I would maybe like more of that....

Dec 2019
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CIO

Functionality and Upgrades

The outcomes have been very positive. We now have a tool that holds people accountable. People don’t...

Dec 2019
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CIO

Functionality and Upgrades

Most of our challenges have been with our Wi-Fi supporting some of the devices; we have struggled...

Dec 2019
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CIO

Functionality and Upgrades

The platform must be working pretty well because I don't hear a lot of complaints. The Nobl support...

Dec 2019
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Director

Service and Support

Nobl's customer service has been outstanding on the development, implementation, and IT sides. The...

Nov 2019
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Director

Other Observations & Comments

We aren't sure whether Nobl's system is really meeting our strategic needs. We are not sure whether...

Nov 2019
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Director

Functionality and Upgrades

Nobl is a fabulous company. They provide great customer service, great outreach, and a great tool....

Nov 2019
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Director

Relationship

Nobl absolutely keeps all of their promises.

Nov 2019
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Director

Functionality and Upgrades

What I like about the Nobl product is that it is very easy to use and navigate. Users with different...

Nov 2019
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Director

Other Observations & Comments

We would like to be able to use the system on smaller devices and still be able to text easily....

Nov 2019
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Director

Relationship

Our account owner is constantly checking in to see how things are going. That person monitors our...

Nov 2019
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Director

Relationship

Our main contact keeps promises. Our contact does what that person says that person will do, and our...

Nov 2019
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Director

Relationship

Nobl has regular meetings with us to review things and talk about trends they see. We can speak...

Nov 2019
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Director

Functionality and Upgrades

We measure the responsiveness to call lights and overall decreases in call lights, so we have direct...

Nov 2019
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Director

Relationship

Nobl is very responsive, and their platform is customizable. Every facility has different needs, and...

Nov 2019
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Director

Implementation and Training

Nobl's training includes hands-on videos, and that is great. We recently started using a new...

Nov 2019
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Director

Service and Support

Nobl's web support is pretty good. We get resolutions to issues within a day or so.

Nov 2019
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Director

Functionality and Upgrades

Nobl Rounding Platform works very well, and the vendor has been good about customizing the platform...

Nov 2019
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Director

Functionality and Upgrades

The only problem we had was the last upgrade, but Nobl was timely about resolving issues. We lost...

Nov 2019
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Director

Implementation and Training

There is a new upgrade that will be going live, and we are already prepared in terms of what to...

Feb 2019
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Director

Service and Support

We come up with ideas of how we might be able to utilize Nobl's product. The process has been a...

Feb 2019
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Director

Relationship

Nobl truly values the customer relationship. We feel like they are a part of us.

Feb 2019
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Director

ROI / Cost (care and feeding)

We have a monthly call with Nobl where we dig down into our patient satisfaction scores, especially...

Feb 2019
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COO

Relationship

Nobl is very attuned to customer needs and does what they can to improve the system. They really...

Sep 2018
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COO

Functionality and Upgrades

Nobl is constantly improving and updating the site. They are always adding more technology and...

Sep 2018
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COO

Implementation and Training

We can easily train staff members on how to round using Vigilance. It is very intuitive and simple...

Sep 2018
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COO

Functionality and Upgrades

Vigilance is as close to perfect as it could be. We really haven't had any problems. There are a...

Sep 2018
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Director

Functionality and Upgrades

Nobl has been a good vendor. We are about halfway into finishing the complete project but are live...

Apr 2018
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Director

Functionality and Upgrades

Right now, Vigilance is not interfaced with any other products; it stands on its own. We are just...

Apr 2018
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Director

Functionality and Upgrades

One of the most satisfying and meaningful outcomes from using Vigilance is hearing from our patients...

Apr 2018
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Director

Service and Support

Nobl has helped us build specific reports for our facility. We have different rounding initiatives...

Apr 2018
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Director

Functionality and Upgrades

One of the great things about Vigilance is that our hospital workers get regular reports. It is easy...

Apr 2018
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Director

Functionality and Upgrades

We have several different use cases for Vigilance. On the employee side, we are doing the monthly...

Mar 2018
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Director

Functionality and Upgrades

Through Vigilance, our environmental-services and food-nutrition people round on patients. We also...

Mar 2018
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Director

Functionality and Upgrades

One of the outcomes we have observed is that Vigilance really helps us with the validation and...

Mar 2018
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Director

Functionality and Upgrades

One patient tactic we have implemented is using patient-care boards that have information about the...

Mar 2018
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Director

Future Outlook

I would buy Vigilance again. We are actually looking at another tool that Nobl offers in connection...

Mar 2018
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Director

Relationship

Nobl has been very quick to respond whenever we have had concerns about Vigilance. Overall, we love...

Mar 2018
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Director

Functionality and Upgrades

In the long run, Vigilance is going to help us improve the patient experience. We are almost to that...

Mar 2018
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Director

Relationship

I don’t think we are utilizing Vigilance as well as we could be for service recovery. There are...

Mar 2018
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Director

Functionality and Upgrades

Nobl’s Vigilance software is great on its own, although we have had some issues with rounding...

Mar 2018
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Director

Relationship

We have done several upgrades to Nobl’s Vigilance software. They always ask for feedback after they...

Mar 2018
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Director

Implementation and Training

Nobl’s implementation service is very good. They came on-site to do training, and now I can schedule...

Mar 2018
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Director

Functionality and Upgrades

Nobl’s Vigilance tool is all about real-time service recovery. I deal with complaints and...

Mar 2018
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Director

Service and Support

I talk to Nobl very often. They are beyond helpful, and they are very responsive. We had some IT...

Mar 2018
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Director

Functionality and Upgrades

Our real-time feedback is the best outcome we have achieved by using Nobl’s Vigilance software. We...

Mar 2018
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Nurse

Future Outlook

If I had to choose, I would absolutely buy Vigilance again. However, our VP chose another product...

Feb 2018
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Nurse

Other Observations & Comments

I don't know whether Nobl charges for every little thing because I don't handle the billing. I know...

Feb 2018
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Nurse

Other Observations & Comments

Our integration issues are on our EMR's side. The EMR doesn't talk well with a lot of programs.

Feb 2018
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Nurse

Relationship

When I have called Nobl about issues, the CEO has sometimes answered the calls because that person...

Feb 2018
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Nurse

Other Observations & Comments

As a facility, we aren't utilizing Vigilance to its full capacity. We aren't asking the questions...

Feb 2018
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Nurse

Functionality and Upgrades

There are so many reports in Vigilance that we can't run out. I can look at the percentage of rounds...

Feb 2018
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Nurse

Service and Support

Nobl is very willing to work with us. They actually built a floor map that hangs at the nurses'...

Feb 2018
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Nurse

Implementation and Training

When upgrades and improvements come around, Nobl is always in contact with us to see whether we need...

Feb 2018
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Nurse

Functionality and Upgrades

Our call lights have decreased by one call light per patient per day. That doesn't sound like a big...

Feb 2018
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Nurse

Functionality and Upgrades

We do have the portal for Vigilance. When we document our rounds, the information feeds into a...

Feb 2018
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CIO

Functionality and Upgrades

Vigilance is performing very well. Nobl has worked with us to customize the solution, and they have...

Jan 2018
 Helpful

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CIO

Interfacing and Integration

Vigilance doesn't technically integrate with any of our EHR tools.

Jan 2018
 Helpful

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CIO

Sales and Contracting

Nobl's sales group is very honest. That group did well.

Jan 2018
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CIO

Functionality and Upgrades

Nobl said that the product would improve patient engagement. We had a reduction in falls and an...

Jan 2018
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CIO

Lessons Learned

Vigilance really supports us as we are trying to develop a consistent process. But it is up to the...

Jan 2018
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Related Reports View All Reports

Patient Engagement Summit 2019: White Paper
February 2020
Patient Engagement 2019: Current and Future Trends in Vendor Selection
February 2019
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