InSync EHR Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Operations
The vendor could have done their implementation correctly. We went through more than one...
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Relationship, Operations
The vendor's revenue cycle management is terrible because the vendor has outsourced it. I try to...
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Value
The vendor charges us rather ridiculous fees to maintain their database, access, and support. We...
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Relationship
The expectations that the vendor has set that have fallen short are with customization and...
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Loyalty, Operations, Product
The system is set up correctly. It is fairly easy, but getting set up is difficult. There are much...
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Culture, Relationship
Qualifacts outsources their customer service. When I signed up with the vendor, they were based out...
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Product
I like the customizability of the solution. I can pretty easily add a different kind of visit to our...
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Loyalty, Product
InSync EHR is great, but Qualifacts changed the look of it when they acquired InSync. I liked it...
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Relationship
We are not very happy with this solution. When we used to have an issue, we could call InSync, and...
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Product
There are a few things that can't or don't change in InSync EHR. One example is the wait list, which...
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Loyalty, Relationship, Product
Qualifacts is working hard to stay current. We can read about the new technology and what it does,...
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Operations
When we were first brought on to InSync EHR, we had an in-person trainer. While that process wasn't...
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Value
Qualifacts charges for a lot of things. We were looking into the credentialing thing, and we...
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Product
There are parts of InSync EHR that are just clunky; we do weird things to get the system to do what...
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Loyalty
InSync EHR meets our needs, and Qualifacts is always doing updates. When we bought InSync EHR, we...
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Relationship
I’m a little frustrated with Qualifacts because I recently put in a ticket, and I have heard nothing...
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Operations
The implementation of InSync EHR was rough because we had to pay other people to help implement it....
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Operations
The initial training on InSync EHR would have been in that implementation and the quality was not...
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Product
I like that InSync EHR has a payment system where they send an email with our invoice on it, and the...
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Product
Qualifacts changed InSync EHR a couple of months ago, and I wish that they had some sort of feedback...
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Culture, Operations
The vendor upgraded the Qualifacts product that we had originally, and that did not work as promoted...
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Relationship
Qualifacts does tell us when they change something and go over what is going on now. The technology...
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Operations, Product
If I were to give advice to someone considering InSync EHR, I would say that it works but that it is...
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Value
Qualifacts charges for all text messages, emails, and services. Whenever we have questions about the...
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Relationship
If we have problems, we send in a ticket to Qualifacts support, and they respond and fix the...
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Relationship
Qualifacts' support is kind of a problem. We do get some of our problems resolved, but there isn't a...
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Culture
We were told about some things during the sales process that have never worked. Qualifacts hasn't...
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Culture, Loyalty
We would like to have better availability of data and be able to get data out of the system, but we...
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Operations, Product
For the most part, everybody has been able to learn how to use InSync EHR and use it pretty...
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Product
We love the billing portion of InSync EHR. It is super easy to navigate and work with. It has great...
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Value
We had quotes from other companies that charge significantly less for appointment reminders. We pay...
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Loyalty, Product
InSync EHR is getting better, and it has come a long way since Qualifacts bought the solution....
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Operations
We originally had a great implementation team that was helping us configure our whole setup so that...
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Relationship
I would buy InSync EHR again. Knowing what I know now, Qualifacts has a lot to offer, and they...
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Culture, Value
When we wanted to leave Qualifacts, the owners of our organization wanted to save money; they...
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Relationship
With Qualifacts, it can be hard to get someone to help us. That is definitely because of the new...
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Relationship
So far, Qualifacts is keeping their promises. They are doing a rollout and updating the features so...
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Loyalty
I don’t see my satisfaction with Qualifacts changing. They are on the right path. I think they have...
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Product
InSync EHR could maybe be a little more streamlined; there are a thousand different ways to do the...
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Loyalty
We switched from InSync EHR, and then we switched back quickly. The owners thought they found a...
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Relationship
It can be difficult to speak with anyone at Qualifacts about issues, and the vendor's ticket system...
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Operations
The system's intricacy is a significant hindrance for our agency. Our agency and the population we...
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Value
There are a lot of add-on charges. For instance, we don't use the integrated fax or email system...
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Operations
The initial training was awesome. The ongoing training is a little spotty. When the vendor was...
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Operations, Product
I wish InSync EHR integrated better with our website and the patient service request piece that we...
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Relationship, Product
Right now, we are using the wait list through InSync EHR, and I don't think we are using it as...
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Relationship, Product
The vendor does improve the product. I don't know that I would consider that new technology rather...
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Operations
Due to the pandemic, we had many hiccups during our go-live.
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Value
We are unhappy that scanning is an additional cost. It is not easy to implement new items into the...
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Loyalty, Relationship
The main reasons we are going to leave InSync EHR are the extremely low-quality customer and...
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Relationship
I don't think I have ever had anyone from Qualifacts promise me anything, but it takes a while to...
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Product
We really don't have InSync EHR attached to any external solutions. The billing works, and the...
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Value
Whether we would buy InSync EHR again depends a lot on the pricing. There are some features and...
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Relationship, Operations
There used to be a webinar where Qualifacts would talk about improvements to functionality in the...
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Product
I just don't know how effective the accrual-based accounting financial management system is yet. I...
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Operations, Product
There are certain things we wish we could improve. InSync EHR is more challenging than perhaps it...
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Relationship, Product
InSync EHR doesn't meet all our needs. The financial management and the data connectivity with that...
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Relationship
We had difficulty understanding what we needed and communicating our needs to Qualifacts so that...
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Culture, Value
When we got the system, one selling point was that we would own the software, so we could lease it...
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Operations
I'm sure the vendor does little upgrades in the background, but I haven't seen regular updates as we...
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Loyalty
As we continue to grow and potentially bring in other practices, we are starting conversations about...
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Culture
During our sales discussions, I was told that Qualifacts had interoperability paths to integrate...
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Culture, Relationship
I was told we would have a direct point of contact who would stay in touch with us regularly, and...
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Product
We were told we would have some flexibility with reporting in terms of creating our own reports, but...
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Product
I like the customization within the system and how it allows us to customize templates and notes....
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Relationship, Product
Overall, InSync EHR is a good system, but its reports are very limited. We can only run reports on...
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Culture, Value
I am very limited on what I can access in the system. I have to ask for permission to access reports...
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Relationship, Product
There are basic functions that an EHR should have that are missing from InSync EHR. The vendors that...
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Relationship
When we started with Qualifacts, they didn’t keep all their promises, but they are getting better....
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Culture, Value
Qualifacts' model is to nickel-and-dime customers; every little thing is an add-on. While we pay one...
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Operations, Product
The onboarding and the learning curve of InSync EHR are tough, but once our providers finally get...
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Product
I would love to see improvements in the Qualifacts' LMS because it is clunky. It is not helpful as I...
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Operations
InSync EHR is a very complicated system. Qualifacts has built so many ways to accomplish something...
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Relationship
Qualifacts' phone support used to be fantastic. I had one or two people that I emailed straightaway...
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Relationship
Qualifacts relies heavily on clients to point out all the issues in their system rather than finding...
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Loyalty, Relationship
I'm hopeful about some of the new things that Qualifacts has announced. Some things have been broken...
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Relationship
When we started with InSync EHR, we had so many issues that many of the executives got heavily...
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Loyalty
We are interested in finding a system where new clients can go online, type in their information,...
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Loyalty
We want to move away from Qualifacts because we are frustrated with the billing side. We were...
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Culture
My biggest complaint about Qualifacts is that when Qualifacts came on, we had a contract with InSync...
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Product
The problem is that we are using so many products under the EHR, and I am happy with some products...
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Product
The EHR itself seems fairly good in how it functions. We are pretty happy from the point of view of...
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Product
It would be nice to have the same settings set up for our whole facility so that every time we need...
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Product, Value
InSync EHR is good for what it does, but it doesn't have all the things that we would like to have,...
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Value
Since the takeover by Qualifacts, it seems like every little thing is an extra cost. It would be...
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Product
Our clients complain about InSync EHR a lot. When they are filling out paperwork through the portal,...
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Relationship
The support from the vendor has gone way down in quality since they went from InSync to Qualifacts....
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Loyalty, Relationship
Qualifacts is attempting to improve the upgraded portal. Qualifacts still has a ways to go. They...
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Relationship, Product
Recently, Qualifacts has taken a lot more feedback on enhancements in the actual EHR, and they have...
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Product
The EHR works for the most part. One piece that people need to take into consideration when...
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Loyalty, Product
The integration is in the middle of the road. It is comprehensive, and there needs to be...
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Relationship
When we want to take things off, Qualifacts waits 60 days. I put in a request 60 days ago to end...
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Operations
When we went through the product from ground zero, our implementation was terrible. There were...
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Operations, Value
Qualifacts is trying to at least do videos and webinars to show us the upgrades that they are doing...
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Value
I’m not highly satisfied with receiving my money's worth with the product. We fall under a different...
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Value
Qualifacts absolutely charges us for everything, and sometimes we are spending a lot more on InSync...
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Operations
When we were set up for our implementation of InSync EHR, nothing was set up correctly, and there...
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Relationship
I have had multiple calls with Qualifacts to fix something in the system, and the people have helped...
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Relationship
When we have an issue or need help with something, Qualifacts’ support team gets back to us in a...
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Product
It would be helpful if there were certain reports in InSync EHR. For example, there are no reports...
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Operations
The person who trained us on InSync EHR probably should have been trained better because we had to...
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Product
InSync EHR is constantly changing, and the vendor needs to be more aware that not everything in the...
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Product
Once we get the hang of things in InSync EHR, it is pretty simple. Things don't move around and are...
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Product
InSync EHR is a really good program. The main issue with the system is that many of our providers...
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Culture, Value
The thing that bothers me the most about Qualifacts is their lack of ethics. That is a nightmare. I...
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Relationship
We don't receive a lot of transparent communication from Qualifacts. I truly feel discriminated...
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Culture, Loyalty
We decided to go with Qualifacts because we really liked what we saw in their presentation, and the...
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Culture, Relationship
Qualifacts originally told us that their support team mainly spoke English, but they utilize people...
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Operations
I have nothing positive to say about Qualifacts’ implementation process. It was not as seamless as...
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Relationship
It sounds like Qualifacts has been going through a lot of transitions. That has harmed our...
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Operations
Ongoing training with Qualifacts is initiated by us. We have to tell them what the problem is and...
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Relationship
When we meet with Qualifacts’ trainers, they are pretty knowledgeable.
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Product
Certain pieces of the product don’t work as promoted. For example, we were super excited about the...
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Product
There are certain pieces of the software that are definitely positive and that meet our needs, like...
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Value
Qualifacts doesn’t avoid extra charges, and now they are instituting a new model where they charge...
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Relationship, Operations
I have been working for a long time to try and implement new people because Qualifacts has made so...
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Operations, Value
Qualifacts doesn’t offer training. They send out emails telling us about new upgrades and telling us...
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Product
InSync EHR was good when we first got it, but it has not changed. The vendor keeps raising the...
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Relationship
When we had an issue, our representative took months to even reach back out to us. That was a big...
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