InSync EHR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Culture
We changed some of our add-on expenses that we have through Qualifacts. But we can't change certain...
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Relationship, Product
The new buzz is CCBHC within the nonprofit world, and a lot of reporting needs to be done for that....
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Product
It is very hard to get accurate information out of InSync EHR. We can run one report and get some...
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Operations
It has been a long time since we went through Qualifacts training. The training took us down the...
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Relationship
The quality of Qualifacts’ support depends upon the issue. Sometimes, the support people respond...
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Relationship
There are limitations and support issues with Qualifacts. There is an issue that we’ve complained...
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Culture, Value
We had some bad experiences with how Qualifacts charged us, even though we got a commitment from...
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Relationship, Operations
We came on in the middle of something big, so we had no support when we went live, and it was a...
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Relationship
Qualifacts’s support is an issue. Their support isn't as supportive as we wish it were.
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Loyalty, Product
InSync EHR doesn't take care of all the needs we have, and that's why we're looking at another EHR....
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Value
If someone asked me about InSync EHR, I would ask them a lot of questions about their needs and...
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Relationship
There is a language barrier with Qualifacts’s support, and that is an issue. Also, having to prove...
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Relationship
I do have a Qualifacts contact when things are bad. I can go directly to them, and then they can...
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Product
InSync EHR’s billing is the best out of all the EHRs out there.
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Operations
Qualifacts could improve the medication piece of their training program. There's a prescription part...
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Relationship
We can put in a request for an improvement with Qualifacts, and sometimes they accept those requests...
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Relationship
Qualifacts has a chat for support, but sometimes the person who answers the chat isn't an expert in...
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Value
We started getting a fee for excess storage. The fee was for data usage or something like that. We...
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Product
InSync EHR is not perfect, but we have used other systems, and InSync EHR works the best for us. It...
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Product
The patient portal, which is the online interface for clients, is pretty bad. It is very clunky and...
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Operations
Qualifacts’s training is all online help stuff, and I run into issues all the time. Qualifacts...
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Relationship
Qualifact’s support people have been pretty good. They're responsive. They don't necessarily always...
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Culture
Qualifacts has definitely failed to meet some of the goals that were laid out in our contract. When...
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Product
I would like better management tools from Qualifacts so that managers can track what their staff...
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Product
Depending on who I'm talking to, I might say that InSync EHR would be a good product for them. It...
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Product
Clinically, InSync EHR meets some of our needs. We have had some trouble getting the solution to...
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Product
InSync EHR has a lot of configurability for a clinical workflow. It seems to work well. We're able...
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Product
Accrual accounting could be improved with InSync EHR. The solution is good for small businesses. It...
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Product
Qualifacts fails to acknowledge that InSync EHR is a cash-based system only, and we're in accrual...
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Relationship, Operations, Product
Qualifacts needs to improve the system's ease of use, accessibility for staff members, and...
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Product
When we go to InSync EHR, we have to open the system's webpage and log in. There are several steps....
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Operations, Product
Overall, InSync EHR works well for billing. Once everything gets through the system, its billing,...
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Culture, Loyalty, Relationship
InSync sold the system to Qualifacts not long after we went with them, even though they told us that...
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Culture, Value
The system is very expensive. Their contracts are vague and strategically confusing, with many...
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Product
On the positive side, the product is good for customization and has many useful features. The system...
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Relationship
The new CEO is responsive, and that is a positive change.
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Relationship
We have had a very bad experience with Qualifacts. It is hard to get ahold of them despite them...
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Commentary Summary
Comment Type Breakout