InSync EHR Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
There have been a few instances with Qualifacts when there have been bugs in upgrades that they have...
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Relationship
There was an issue that we raised a while ago, and we are still asking for that same thing again and...
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Product
We like the analytics and data we are able to capture with the solution. It is very beneficial. We...
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Relationship
Qualifacts needs to improve a lot on their support with how cases have been registered, and they...
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Operations
We don't have much training for new functionalities or specific services that the vendor provides,...
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Relationship
Qualifacts needs to be candid and honest. I understand that the vendor waits for more demand to...
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Product
One thing we would like to see improved on a day-to-day basis is the speed of the platform. That is...
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Relationship
Since the acquisition, things have been pretty rough. With the support change that the vendor has...
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Operations, Product
If I have a new provider coming in to be trained, and they have experience with all kinds of...
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Product
With the treatment plans, if I want to edit anything, I have to edit the line items. I can't make...
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Product
It is a lot of work to onboard a new person to InSync EHR. It isn't a fast process to get new people...
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Relationship
I have put in so many update requests, but the vendor only takes a handful of them. We can submit a...
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Relationship
If we call the vendor, we get a generic person who doesn't know what they are talking about. There...
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Value
The billing staff members are really good since we switched to InSync EHR. We have a really...
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Culture, Loyalty
We had the product before Qualifacts purchased it. We didn’t have the solution long before it was...
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Loyalty, Product
There have been frustrations with the solution that have lost us employees. The biggest issue has...
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Loyalty, Value
Now that AI is coming into play, Qualifacts is putting a heavy price on that availability. They told...
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Relationship
We have struggled since Qualifacts' acquisition of InSync EHR. Since then, it has been complicated...
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Relationship, Product
Qualifacts needs a quicker response time on the IT support side. The system is cumbersome when it...
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Relationship
Qualifacts is trying to be proactive, but they could more actively contact us and let us know about...
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Product
I like the fact that InSync EHR is really intuitive and very easy to use. I like that there are...
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Culture, Relationship
Our issues come down to the customer service and resolution of problems. Shockingly, when Qualifacts...
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Relationship, Operations
Qualifacts generally rolls upgrades out smoothly, although sometimes they do roll out an update that...
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Product
The integration in InSync EHR has been unbelievably helpful and has allowed us to advance things....
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Product
If we were a smaller company, I think InSync EHR would be a great program, and I would not have...
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Loyalty, Product
InSync EHR is extremely user-friendly. It does not take a lot for new staff members to be able to...
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Relationship
I am not a technology expert, but sometimes we send Qualifacts a notice that we are getting an error...
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Culture, Product
Some things just don't work as advertised. When we purchase new things through Qualifacts, once we...
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Relationship
The support from Qualifacts is awful. It was phenomenal when we started, and we used to be able to...
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Loyalty
If we were still the size we were when we bought InSync EHR, I would buy it again. However, moving...
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Product
If we are talking about medical records, I would say InSync EHR is good. But if we are talking about...
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Culture, Loyalty, Relationship, Value
Things have been really bad with Qualifacts. They have no idea what they are doing. I still have the...
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Loyalty, Product, Value
There is no data collection at all in InSync EHR, so that is a huge issue. There are no dashboards,...
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Relationship
The vendor's support is not what was promised. The customer service from the vendor is really...
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Operations
We liked our trainer. I'm sure they were doing the best they could. I asked for ongoing training,...
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Operations, Value
The product is really expensive, and I would never recommend it to another person. In fact, not only...
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Loyalty, Relationship
We have talked to people beyond customer service. We were able to connect with the vendor’s customer...
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Product
We have had a very difficult experience with InSync and now with Qualifacts. InSync EHR is...
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Product
The MDs really do not like InSync EHR. The prescription component and certain features that we had...
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Product
The reports in InSync EHR are really good. I can manipulate reports in a variety of different ways,...
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Relationship
We find latency a lot in InSync EHR because we keep growing. Our providers need the program to keep...
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Culture, Operations
The vendor was InSync when we joined, and when Qualifacts came in, the transition did not go...
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Product
We pretty much use everything in InSync EHR except for the telehealth platform. We do telehealth...
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Relationship
I am big on requesting enhancements from Qualifacts. Sometimes I get the enhancements, and sometimes...
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Operations
Qualifacts' training was pretty bad. The trainers didn't know the prescribing program and weren't as...
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Loyalty
We are looking into Qualifacts' AI, which is built in to InSync EHR. While a provider is with a...
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Product
The best component of InSync EHR is the billing; it has the best billing program out there. When I...
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Product
If I want to send a message to our office staff to call a client and follow up with them about their...
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Product
The communication system is the best thing about InSync EHR. The power of that communication system...
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Operations
The learning curve to start with InSync EHR is huge and steep. The previous vendor's people did...
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Product
One positive of InSync EHR is that the system has a patient portal. That was important to us when we...
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Product
InSync EHR has the means for notes from a professional visit to be integrated into the billing...
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Relationship, Product
InSync EHR has changed ownership. Qualifacts bought the system from the original developer, but...
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Relationship
It has been a little harder to get to Qualifacts’ support lately, and I would like to know who I...
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Product
InSync EHR is designed more for larger groups and practices, and it is probably used in medical...
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Culture, Value
We bought some licenses from Qualifacts, and those were not cheap. Also, the vendor has additional...
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Product
I don't know that the average friend or peer would survive what we have had to go through with...
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Product, Value
In our previous system, when a patient would pay, the staff would receive it and immediately apply...
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Product
The text-reminder system in InSync EHR seems cumbersome and archaic compared to other tools for text...
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Relationship, Product
InSync EHR doesn't meet my needs because I want a client to go to our website and request an...
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Product
It would be really nice if there were an easy-to-use version of InSync EHR on an iPhone or a...
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Relationship, Product
We had a problem in InSync EHR where I would hit a button and something would disappear, and I...
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Loyalty, Product
We are so deep into InSync EHR, both financially and with our learning curve, that we would have to...
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Operations
For implementations in InSync EHR or when Qualifacts does an upgrade, every now and then, I get an...
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Loyalty, Product
InSync EHR is integrating with some of the things that we expected it to. It seems to be doing that...
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Product
The providers seem to really like InSync EHR's clinical workflow. When we did comparisons with other...
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Product
There are things in InSync EHR that would work for a small organization, but for a larger...
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Relationship, Operations
Qualifacts provided a lot of support during the go-live process. They have been very accommodating...
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Culture
There is a failure to meet the statement of work items with Qualifacts. There were a lot of things...
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Product
Design-wise, I would rate InSync EHR low. It has been fairly stable and reliable, but we have issues...
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Loyalty, Product
If someone had a small clinic with one or two providers, InSync EHR would be a good small business...
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Loyalty, Operations
Our go-live with Qualifacts was very rocky, and we are still waiting for a lot of promises to be...
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Operations, Product
Some of the staff members are experts at the solution now that they have settled in, and they can...
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Culture, Relationship
I want a customer service representative. I want a person, not a team. We believe we were promised a...
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Loyalty, Product
Our company has grown because of InSync EHR. I hope the program continues to evolve. It has a lot of...
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Operations
When Qualifacts integrated the solution with Inovalon's product, the training from Inovalon was...
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Product
InSync EHR is magnificent for all the crazy reports that I ask it to generate. We like the robust...
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Culture, Value
We don’t feel like Qualifacts keeps all their promises. We had purchased the ability to do...
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Relationship
We would buy the solution again, but it would be with caution. When Qualifacts acquired InSync...
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Loyalty
We would probably not buy this solution again. Things are always evolving in our industry, but I...
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Relationship, Product
I do like Qualifacts’ patient portal. Their tech team has also been good. The scheduler is fine. I...
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Relationship, Product
When it comes to making this solution easier, there are some things that the vendor is pretty solid...
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Operations
Qualifacts could test their upgrades a bit more. They made a change on disenrolling folks from...
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Culture
When we made our purchase, we agreed to do a lease and pay that off. But before the lease was due,...
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Relationship, Product
The Care Center is a feature that proves to be very helpful. At first, we worried about the...
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Relationship, Product
InSync EHR can be a good tool for the right organization. It did not have the reporting capabilities...
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Operations, Product
Overall, InSync EHR is easy to use, visually appealing, and great to train on.
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Relationship
Since InSync EHR's purchase by Qualifacts, the customer service has fallen. Tickets now go a long...
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Relationship
In terms of weaknesses, the support team can be frustrating due to our inability to communicate our...
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Product
In terms of strengths, the system is user-friendly and gets the job done.
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Relationship, Product
Our agency has been using InSync EHR for several years now. The vendor has made numerous changes and...
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Loyalty, Relationship
With all the changes the vendor has made, there is definitely potential for their system now. The...
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Operations
The vendor could have done their implementation correctly. We went through more than one...
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Relationship, Operations
The vendor's revenue cycle management is terrible because the vendor has outsourced it. I try to...
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Value
The vendor charges us rather ridiculous fees to maintain their database, access, and support. We...
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Relationship
The expectations that the vendor has set that have fallen short are with customization and...
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Loyalty, Operations, Product
The system is set up correctly. It is fairly easy, but getting set up is difficult. There are much...
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Culture, Relationship
Qualifacts outsources their customer service. When I signed up with the vendor, they were based out...
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Product
I like the customizability of the solution. I can pretty easily add a different kind of visit to our...
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Loyalty, Product
InSync EHR is great, but Qualifacts changed the look of it when they acquired InSync. I liked it...
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Relationship
We are not very happy with this solution. When we used to have an issue, we could call InSync, and...
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Product
There are a few things that can't or don't change in InSync EHR. One example is the wait list, which...
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Loyalty, Relationship, Product
Qualifacts is working hard to stay current. We can read about the new technology and what it does,...
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Operations
When we were first brought on to InSync EHR, we had an in-person trainer. While that process wasn't...
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Value
Qualifacts charges for a lot of things. We were looking into the credentialing thing, and we...
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Product
There are parts of InSync EHR that are just clunky; we do weird things to get the system to do what...
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Loyalty
InSync EHR meets our needs, and Qualifacts is always doing updates. When we bought InSync EHR, we...
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Relationship
I’m a little frustrated with Qualifacts because I recently put in a ticket, and I have heard nothing...
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Operations
The implementation of InSync EHR was rough because we had to pay other people to help implement it....
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Operations
The initial training on InSync EHR would have been in that implementation and the quality was not...
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Product
I like that InSync EHR has a payment system where they send an email with our invoice on it, and the...
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Product
Qualifacts changed InSync EHR a couple of months ago, and I wish that they had some sort of feedback...
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Culture, Operations
The vendor upgraded the Qualifacts product that we had originally, and that did not work as promoted...
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Relationship
Qualifacts does tell us when they change something and go over what is going on now. The technology...
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Operations, Product
If I were to give advice to someone considering InSync EHR, I would say that it works but that it is...
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Value
Qualifacts charges for all text messages, emails, and services. Whenever we have questions about the...
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Relationship
If we have problems, we send in a ticket to Qualifacts support, and they respond and fix the...
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Relationship
Qualifacts' support is kind of a problem. We do get some of our problems resolved, but there isn't a...
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Culture
We were told about some things during the sales process that have never worked. Qualifacts hasn't...
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Culture, Loyalty
We would like to have better availability of data and be able to get data out of the system, but we...
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Operations, Product
For the most part, everybody has been able to learn how to use InSync EHR and use it pretty...
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Product
We love the billing portion of InSync EHR. It is super easy to navigate and work with. It has great...
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Value
We had quotes from other companies that charge significantly less for appointment reminders. We pay...
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Loyalty, Product
InSync EHR is getting better, and it has come a long way since Qualifacts bought the solution....
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Operations
We originally had a great implementation team that was helping us configure our whole setup so that...
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Relationship
I would buy InSync EHR again. Knowing what I know now, Qualifacts has a lot to offer, and they...
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Culture, Value
When we wanted to leave Qualifacts, the owners of our organization wanted to save money; they...
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Relationship
With Qualifacts, it can be hard to get someone to help us. That is definitely because of the new...
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Relationship
So far, Qualifacts is keeping their promises. They are doing a rollout and updating the features so...
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Loyalty
I don’t see my satisfaction with Qualifacts changing. They are on the right path. I think they have...
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Product
InSync EHR could maybe be a little more streamlined; there are a thousand different ways to do the...
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Loyalty
We switched from InSync EHR, and then we switched back quickly. The owners thought they found a...
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Relationship
It can be difficult to speak with anyone at Qualifacts about issues, and the vendor's ticket system...
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Operations
The system's intricacy is a significant hindrance for our agency. Our agency and the population we...
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Value
There are a lot of add-on charges. For instance, we don't use the integrated fax or email system...
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Operations
The initial training was awesome. The ongoing training is a little spotty. When the vendor was...
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Operations, Product
I wish InSync EHR integrated better with our website and the patient service request piece that we...
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Relationship, Product
Right now, we are using the wait list through InSync EHR, and I don't think we are using it as...
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Relationship, Product
The vendor does improve the product. I don't know that I would consider that new technology rather...
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Operations
Due to the pandemic, we had many hiccups during our go-live.
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Value
We are unhappy that scanning is an additional cost. It is not easy to implement new items into the...
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Loyalty, Relationship
The main reasons we are going to leave InSync EHR are the extremely low-quality customer and...
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Relationship
I don't think I have ever had anyone from Qualifacts promise me anything, but it takes a while to...
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Product
We really don't have InSync EHR attached to any external solutions. The billing works, and the...
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Value
Whether we would buy InSync EHR again depends a lot on the pricing. There are some features and...
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Relationship, Operations
There used to be a webinar where Qualifacts would talk about improvements to functionality in the...
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Product
I just don't know how effective the accrual-based accounting financial management system is yet. I...
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Operations, Product
There are certain things we wish we could improve. InSync EHR is more challenging than perhaps it...
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Relationship, Product
InSync EHR doesn't meet all our needs. The financial management and the data connectivity with that...
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Relationship
We had difficulty understanding what we needed and communicating our needs to Qualifacts so that...
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Culture, Value
When we got the system, one selling point was that we would own the software, so we could lease it...
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Operations
I'm sure the vendor does little upgrades in the background, but I haven't seen regular updates as we...
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Loyalty
As we continue to grow and potentially bring in other practices, we are starting conversations about...
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Culture
During our sales discussions, I was told that Qualifacts had interoperability paths to integrate...
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Culture, Relationship
I was told we would have a direct point of contact who would stay in touch with us regularly, and...
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Product
We were told we would have some flexibility with reporting in terms of creating our own reports, but...
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Product
I like the customization within the system and how it allows us to customize templates and notes....
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