InSync EHR Commentary

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We changed some of our add-on expenses that we have through Qualifacts. But we can't change certain...

The new buzz is CCBHC within the nonprofit world, and a lot of reporting needs to be done for that....

It is very hard to get accurate information out of InSync EHR. We can run one report and get some...

It has been a long time since we went through Qualifacts training. The training took us down the...

The quality of Qualifacts’ support depends upon the issue. Sometimes, the support people respond...

There are limitations and support issues with Qualifacts. There is an issue that we’ve complained...

We had some bad experiences with how Qualifacts charged us, even though we got a commitment from...

We came on in the middle of something big, so we had no support when we went live, and it was a...

Qualifacts’s support is an issue. Their support isn't as supportive as we wish it were.

InSync EHR doesn't take care of all the needs we have, and that's why we're looking at another EHR....

If someone asked me about InSync EHR, I would ask them a lot of questions about their needs and...

There is a language barrier with Qualifacts’s support, and that is an issue. Also, having to prove...

I do have a Qualifacts contact when things are bad. I can go directly to them, and then they can...

InSync EHR’s billing is the best out of all the EHRs out there.

Qualifacts could improve the medication piece of their training program. There's a prescription part...

We can put in a request for an improvement with Qualifacts, and sometimes they accept those requests...

Qualifacts has a chat for support, but sometimes the person who answers the chat isn't an expert in...

We started getting a fee for excess storage. The fee was for data usage or something like that. We...

InSync EHR is not perfect, but we have used other systems, and InSync EHR works the best for us. It...

The patient portal, which is the online interface for clients, is pretty bad. It is very clunky and...

Qualifacts’s training is all online help stuff, and I run into issues all the time. Qualifacts...

Qualifact’s support people have been pretty good. They're responsive. They don't necessarily always...

Qualifacts has definitely failed to meet some of the goals that were laid out in our contract. When...

I would like better management tools from Qualifacts so that managers can track what their staff...

Depending on who I'm talking to, I might say that InSync EHR would be a good product for them. It...

Clinically, InSync EHR meets some of our needs. We have had some trouble getting the solution to...

InSync EHR has a lot of configurability for a clinical workflow. It seems to work well. We're able...

Accrual accounting could be improved with InSync EHR. The solution is good for small businesses. It...

Qualifacts fails to acknowledge that InSync EHR is a cash-based system only, and we're in accrual...

Qualifacts needs to improve the system's ease of use, accessibility for staff members, and...

When we go to InSync EHR, we have to open the system's webpage and log in. There are several steps....

Overall, InSync EHR works well for billing. Once everything gets through the system, its billing,...

InSync sold the system to Qualifacts not long after we went with them, even though they told us that...