InSync EHR
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
We were a little taken aback when we no longer got phone support. We still get phone support for a...
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Culture, Value
We had an initial concern with the way Qualifacts charges to send statements to clients. Every time...
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Relationship, Product
The contrast between InSync EHR and our previous EHR is night and day. When we switched, our billing...
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Operations, Product
The product takes some training. It is not as intuitive as our previous solution, but that is...
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Product, Value
I would highly recommend InSync EHR, but for a smaller practice, it would be a bit too expensive and...
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Operations
Implementing the product took some time, but that is because the vendor listened to us and...
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Relationship
We used to be able to use InSync EHR for everything, but then, Qualifacts came in. Since then, we...
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Product
InSync EHR's recent upgrade has made it prettier. The system still has the same information, but it...
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Relationship
The vendor's customer service was awesome before it was moved to Qualifacts. Qualifacts still does...
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Product
We like the system's customization. Each employee can customize their own account, so the things...
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Product
There is one thing in the system that we wish Qualifacts would fix, but it isn't a huge thing. We...
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Loyalty
InSync EHR is part of our long-term plans. We bought it, so we are committed. In 12 months, I think...
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Loyalty, Product
I'm not sure whether I would buy InSync EHR again. It has some good features and some poor features....
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Product
Due to the fact that everything is online, I don't have paper charts to fall back on anymore. If...
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Relationship
Qualifacts keeps their promises but very reluctantly. Qualifacts’ executive involvement is fine, but...
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Value
I am charged a flat rate, and that rate is very high for service phone calls about issues. However,...
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Loyalty, Value
Qualifacts' product is part of our plans solely due to the fact that transferring from one EHR to...
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Operations
The implementation was ridiculous. Qualifacts sent somebody in to help train us, but then that...
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Relationship, Operations
When we had questions after the InSync EHR implementation, we had a hard time dialing in. We would...
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Culture, Value
Qualifacts promised we would have certain things, but things weren't the way they were described to...
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Loyalty
In terms of performance, InSync EHR is running. We have discontinued our RCM side because there was...
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Product
Qualifacts’ initial system to process EOBs was for us to go through a third party, so we took all of...
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Relationship
Qualifacts' service ticketing system has become more clunky. They have also limited who we can call....
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Operations, Product
We like how intuitive the system is. From our administrative staff to our clinical staff, the one...
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Relationship
When InSync was just InSync, I had a very good relationship with their executives. Anytime there was...
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Loyalty, Relationship
I have had no contact with the vendor since Qualifacts bought them out.
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Product
InSync EHR is geared toward medical practices and is less geared toward specialty practices. There...
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Product
InSync EHR has a ton of capabilities, so we are still discovering new things it can do. The system...
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Operations
The timing of some things during our implementation was off. Some of our implementation staff...
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Loyalty, Relationship
There is a bit of a language barrier between Qualifacts' support team and our staff members....
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Relationship
Qualifacts does a pretty good job of listening to our suggestions. That is impressive. They look...
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Operations
Qualifacts has empowered us to train our staff in addition to giving us the information in their own...
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Product
With InSync EHR, we are able to get through everything and use the solution the way it needs to be...
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Relationship, Product
Overall, InSync EHR is going well for us, and we don't have a lot of issues with Qualifacts. They...
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Product
There are a couple of things in InSync EHR that I wish worked a little nicer than they do. For...
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Operations
The implementation and training were the hardest parts of the process. There are still configuration...
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Culture, Loyalty, Product
We switched from our previous EHR because it didn’t have some of the integration that InSync EHR...
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Relationship, Value
I have tried to get in contact with our US-based representatives, and that has been awful. The way...
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Relationship
Our relationship with the vendor started off really well. In the beginning, the vendor's...
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Culture
The vendor's salesperson sold us on what the system's forms looked like. They said that the...
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Operations, Product
We used to be able to go into the vendor's education university and find a bunch of things to click...
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Product
It can be difficult to do paperwork in the product. The vendor told us that they would be able to...
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Value
InSync EHR is overpriced, and the vendor charges for a lot of extra things, such as email reminders....
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Relationship
Qualifacts’ customer service is a real struggle. The people who answer the phone are great and very...
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Relationship
I sent a list of issues to Qualifacts a while ago in hopes that we could set up a meeting, and we...
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Loyalty
When we decided to switch our system to InSync EHR, our whole management team was on board. We were...
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Operations
The vendor had significant turnover during our implementation in roles where people had to learn the...
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Relationship
The biggest thing Qualifacts can do is have a better understanding of how businesses operate and the...
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Product
Going in, I was really excited about InSync EHR’s productivity reporting and some of the things the...
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Culture, Loyalty, Operations
We have had some implementation problems. Qualifacts has been growing with us, and I think that the...
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Relationship
The vendor needs to realize that outcomes and A/R do matter. The vendor needs to focus on having...
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Relationship
Qualifacts really tries to make the product work. It just sometimes takes them a while because they...
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Operations, Product
Qualifacts doesn’t really train us on the reporting process, but there is a webinar coming out soon...
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Operations, Value
The overall monthly cost of the program is a good draw. I would definitely recommend the program...
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Operations
We had somebody who was experienced during the setup, but they weren’t exactly stable, so the setup...
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Value
Qualifacts charges too much for Zoom and all the other things in the product.
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Operations
We didn't know what we didn't know. We paid the vendor a large amount of money just for the...
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Relationship
Every time I have called the tech support people, they have been very helpful. They stay on the...
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Relationship
We lost a person from Qualifacts, and the vendor has tried to recover from that. We have been trying...
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Culture, Relationship, Product
The billing side of things does not work as smoothly as the vendor promoted. We have to key in some...
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Culture, Relationship, Product
I don’t know the vendor's competitors. Qualifacts sold their product as being very adaptable to our...
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Operations
I have watched Qualifacts’ webinars and upgraded trainings, but I still don’t know what I do and...
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Relationship
A year ago, I would have recommended InSync EHR to others. Now, my recommendation would be less...
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Relationship
When I am on the phone with Qualifacts’ support team, it generally takes me a while to translate...
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Operations
With our initial training, there were several people doing the trainings, and not everybody was...
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Product
I know there is a lot more that InSync EHR can do than what we use it for, but I have looked through...
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Relationship, Product
I have been requesting that Qualifacts update our forms, and to this date, the forms have not been...
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Product
We are not able to bill all of our carriers through InSync EHR. That is a direct issue with the...
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Loyalty, Product
There has been a lot of talk about changing from InSync EHR. We are in the process of reviewing...
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Operations
The person who did our initial InSync EHR implementation was absolutely wonderful. That person had...
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Value
Qualifacts charges us for every little thing. There was a point when we were not able to bill at all...
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Product
InSync EHR has some really good qualities, and it is better than our previous system. We were...
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Loyalty, Relationship
InSync EHR’s biggest downfall is the vendor’s customer service. When we first started with InSync...
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Relationship
What Qualifacts promises is not meeting my needs. I have repeatedly asked them to do an upgrade, and...
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Relationship
We work with people at the vendor that are on every single email from Qualifacts, but they just...
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Relationship, Value
There are some unique aspects of our organization because of our area, our culture, and our need to...
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Relationship
If the company were still owned by InSync, I would buy the product again. Since it was bought out,...
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Culture
The vendor told us that they would work with us on licensing because we don't want to pay the full...
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Operations
I wish Qualifacts would go back to doing virtual training. That was so much easier because we could...
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Product
The vendor promised that InSync EHR would do certain things, but it is clunky. I have to call them...
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Product
I really like how the calendaring with the clients and the therapists works in InSync EHR. And I...
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Relationship
The vendor’s support team is not as good as it once was. Sometimes it takes days for them to...
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Relationship
We don’t have an account manager or any contact with Qualifacts. Our requests for development...
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Relationship, Product
Qualifacts doesn’t integrate the system with products from anybody other than their third-party...
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Relationship, Product
The vendor’s website is way too slow, and it is maddening for us to take notes while we are seeing...
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Relationship
Before Qualifacts came on, we were really happy with our account manager. We had some problems with...
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Product
When somebody cancels their appointment through text message, we don't know when they have canceled....
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Product, Value
InSync Healthcare Solutions' product was made more for medical doctors, and we are a mental health...
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Relationship
The support has gotten a lot better over the last several years. We get an answer much more quickly....
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Relationship, Operations, Product
The vendor does updates, and they come up with some new things. Those are not always things that...
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Culture, Relationship
I had a really bad experience with a higher-up from the vendor a while ago. I had a meeting with...
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Relationship
When we chose to use Qualifacts’ billing service, we had mixed feelings about that. We were pretty...
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Loyalty, Value
Since we were unhappy with InSync Healthcare Solutions' billing services and pricing structures, we...
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Product
Overall, we have been pretty happy with the EHR. We like the schedule, the way to do the encounter...
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Culture, Value
Our biggest complaint has been the increase in prices. We have been reasonably happy with the EHR,...
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Operations, Product
What InSync presented and how the EHR works are like night and day in certain aspects. We are a...
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Product
The billing product is InSync’s biggest strength; it is very well done. It is very user friendly and...
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Product
Our EHR has gone down, and we are slow right now. Doctors are complaining that the prescriptions are...
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Product
The spinning in the EMR needs improvement, and the ePrescribing needs to be refurbished completely....
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Relationship
I don't know what InSync’s vision is. Since the vendor was purchased, I can't get ahold of any of...
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Relationship
When we call the support team, they help, but we revisit the same issues over and over, and there...
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Product, Value
InSync’s billing is pretty bad. I am always fighting the bills because the vendor gets things wrong...
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Operations
InSync’s pitch was that their systems had not been down in years. Within weeks of our...
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Relationship
Our experience with InSync was not great. There were ongoing prescribing issues, and we sent...
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Loyalty, Relationship, Product
We have had a lot of issues with the accuracy of InSync’s prescribing software. Some prescriptions...
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Operations
From what we observed, any company would want better training than InSync provided. Their training...
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Loyalty, Value
Our system is unique, and I am hoping that I can work with InSync to get the system how we want it....
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Product, Value
In our specialty, providers are paid a certain way, and this system does not have a way for us to do...
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Product
We do not have a way to post payments in the system. The payment processing piece is not embedded...
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Product, Value
The primary features of the system, such as features for scheduling, sending claims to insurance,...
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Relationship, Product
InSync should talk to people who are utilizing the software in the industry to try and make it...
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Relationship
Before the company was bought by Qualifacts, things were different. I have called the vendor many...
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Relationship, Operations
We find it extremely difficult to get the people at InSync to understand what we want. When we send...
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Relationship
There is a language barrier with the vendor's people, and that is a problem. It is very hard to...
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Relationship
Insync hasn't promised anything that they haven’t followed up on. The vendor has gotten the job done...
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Relationship, Product
Occasionally, InSync will update our things without telling us. The vendor is not bad, but they are...
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Operations
We were very dissatisfied with the lack of training from InSync after the initial implementation. We...
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Relationship
A big thing that has come up recently is the vendor's customer support. We need it to be easier to...
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Operations
The initial training was pretty good. There were people on our team who needed more support, but the...
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Product
There are things on the billing side that have been a lot more complex than we thought they would...
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Culture, Loyalty
We selected InSync specifically because they offered an integrated health capacity functionality. We...
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Product
We are having an issue with the integration between our credit card system and InSync's system. The...
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Culture
InSync did not come through with all the features that were promised to us during the marketing...
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Operations
In the very initial phases, InSync felt very supportive, but as soon as the initial implementation...
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Product
The internal integration feels clunkier than I would like with regard to providers being able to...
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Relationship, Product
We had a provider who left and said they were really relieved to never have to interact with...
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Relationship
The issue is not that InSync is not responsive. The issue is the inconsistencies and the vendor's...
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Culture, Product
The vendor was clear with us in the beginning that they didn't have a mobile app. But I had an EHR...
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Product
InSync's system is working much better than what we were using previously for our medical...
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Product, Product
We do not always trust the data that comes out of InSync's system. Things always depend on who ran...
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Relationship, Relationship
We have been pleased with the quality of InSync’s support. Over time, InSync’s customer service has...
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Loyalty, Loyalty
We are shopping for other vendors, not because we do not like InSync but because we are going to...
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Operations, Operations
We do not get much training from the vendor. We were led through everything when we got the new...
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Relationship
I haven't been satisfied with the system because I used to use it before InSync's merger with...
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Culture, Relationship, Product
There has been some exaggeration by InSync about the system's capabilities in terms of compatibility...
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Product, Value
We are able to submit claims in a timely and efficient manner with the product. We are also able to...
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Relationship, Operations
We have submitted help requests and training requests to the vendor, but they haven’t done much. We...
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Operations
It would be helpful if we had a follow-up training after the implementation once we got our feet...
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Product
InSync's system is not as robust as our previous software was in terms of having more control over...
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Relationship, Operations
Customers should really be proactive, walk through every piece of the procedures and policies, and...
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Relationship
The customer service people from InSync do not have the follow-through that they once had. The...
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Value
When we add on a product, InSync is fairly clear about how much the add-on costs, and we can...
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Product, Value
The EHR has been really advantageous for us. It allows people to do sessions in different places and...
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Operations
The follow-up training was done very well, and the vendor has been very accommodating with training.
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Relationship, Product
Overall, InSync responds promptly. Some things have fallen through the cracks, but that happens with...
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Loyalty
I would think that we will have the software for quite a while. We have gone through several...
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Product
We have an area of behavioral health that focuses on couples. Functionality for couples is certainly...
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Operations
The initial training was not done very well at all, and the issues had to do with the trainers. Some...
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Operations
There were a couple of issues that some of our clinicians had in training workshops. They made...
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Loyalty
One of the reasons that we went to different software and ended up with InSync had a lot to do with...
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Product
There are things that we cannot do with couples that other clinicians can do with individuals, or we...
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Operations
I don't think InSync's system is that user friendly. One of the things that the vendor needs to do...
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Relationship
The people from the vendor are able to handle things and deal with things, and if not, they can get...
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Loyalty
Our satisfaction level with InSync is likely to stay the same if there are no changes, and we do not...
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Product
The financial reporting of the EHR is poor and inconsistent with our financial audit expectations....
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Product
Right now, we experience some glitching within the product. The product is telling us that we aren’t...
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Product
The system is really user friendly. Our staff thinks the system is really easy to navigate and use.
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Product
My biggest pet peeve about InSync's system is that it is really slow. I feel like I am wasting time...
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Operations
If there is any one thing that would be an improvement for the implementation, it would be to create...
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Loyalty, Product
We hope the product is around for a long time because we really enjoy it. We know multiple people...
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Operations
The vendor sends out webinars and training updates, but InSync's training is at the 30,000-foot...
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Operations, Product
I need InSync's product for uploading new and deactivating old provider accounts. I have access, and...
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Relationship, Operations
I wish we would have known some things, but overall, we have been happy with the product. Part of...
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Operations
After the go-live, we were on our own. Having follow-up sessions with the trainer and our...
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Product
InSync is not the smoothest when they do their updates, and we find hiccups, but InSync is very fast...
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Operations
For the initial training, InSync met with providers in a group and offered one-on-one training. The...
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Product
We have an issue with inbound faxes. InSync said that everything could be faxed into the system, and...
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Culture, Product
The EHR works as promoted. It is stable and reliable, aside from some upgrade glitches, which are...
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Operations, Product
We transitioned from another product to InSync's EHR, and that was very difficult for many of our...
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Operations
We would like it if the online university training had specific training for clinicians and if it...
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Product
There is mass customization available in the EHR. However, we have asked the vendor repeatedly to...
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Relationship, Operations, Product
I know there have been several acquisitions with InSync, so I am sure there is other software, but...
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Relationship
When we first started with InSync, even the owner was involved. We haven't needed that type of...
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Relationship
InSync has been very responsive to our needs. When we email our account executive, they are quick to...
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Relationship
The support email team for InSync is very quick to respond. Our experience when calling in has...
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Operations
InSync gave us a dedicated specialist to help us implement the software and put it together for our...
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Product
The practice management portion of the system is a little difficult to use. I try to work with the...
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Operations
There have been a lot of updates to the software since our initial implementation. InSync has...
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Relationship
InSync has a technical account manager, but that role could become much more powerful than it is....
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Relationship, Operations
It would be really helpful for InSync to implement a user group so we could connect with other...
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Culture, Loyalty
InSync was part of our long-term plans, and I hope they still will be, but we went through some...
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Value
In some cases, InSync charges for every little thing, and in other cases, they don’t. There are a...
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Operations
There is a degree of flexibility in the organization of the final product, and that is desirable for...
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Relationship
We can get ahold of people at InSync, but the people don’t necessarily solve our problems. Some of...
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Relationship, Operations
From the implementation to the back-end support, InSync has been helpful every step of the way. They...
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Operations
The initial implementation was perfect. We had a great implementation worker that told us how...
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Culture, Operations, Product
There are some reports in the system that don't work right now. When we bought the system, our...
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Operations
When the vendor was just InSync, we could ask for additional training, and the vendor would hold a...
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Culture, Product
For the most part, the product works as promoted. The vendor promised us some things about a couple...
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Product
Some of our staff is not very tech savvy, and they struggle a bit with the platform. There are a lot...
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Product
InSync’s group setting does not allow for revenue to tie in appropriately. We manually have to go...
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Operations
The vendor tends to roll out new updates regularly. The only issue is that they do live training on...
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Product, Value
InSync did an update that caused almost a week's worth of extra work. The update caused all of our...
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Relationship
The vendor's support is hit or miss. InSync has a system that generates tickets for us. There is no...
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Relationship
Anytime that the vendor notices outages or glitches on their end, they post notifications so that...
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Relationship
Qualifacts is completely hands off. They are transitioning and learning what the product is. When...
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Product
The product has been very intuitive. It is very simple for us to teach. We are able to bring even...
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Relationship
The only barrier we have run into is that a lot of times we describe a problem, and even when I have...
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Relationship
InSync sometimes accepts suggestions from us when there is certain functionality that we would like...
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Product
My clinicians love the product. What we do is not very complicated because in mental healthcare...
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Product
Our organization does very well with outcomes compared to other practitioners in our area. If...
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Product
We have frustrations with the patient portal. A high percentage of our patients are Medicaid...
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Loyalty
InSync keeps their promises, and they are pretty up front if something we ask for is not on their...
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Relationship, Operations
Behavioral Health EHR is a great program, but sometimes, we feel like it needs a little bit more or...
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Operations
The vendor has an education system called InSync University, which is great, but if we don't know...
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Relationship
Our people have struggled with the vendor’s support. The people from InSync can schedule a video...
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Relationship
We are pushing to get to someone at a higher level and understand InSync’s road map because we have...
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Relationship
If we want support, we have to find a support person who really knows what they are talking about....
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Product
The product tracks all transactions. We can apply payments and are not losing our data, so that part...
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Relationship, Operations
Behavioral Health EHR is a good product, but I would warn somebody that they will have a great...
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Product
We realized that some of the data that we were pulling from the EHR was incorrect, so I am not able...
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Relationship, Product
With InSync, if we have a question about anything or need something, the first thing we have to do...
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Loyalty
I am not sure whether the product is part of our long-term plans. We don’t want to switch it out,...
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Relationship, Product
Currently, we can't get certain reports we need from the product. We are working with InSync, but it...
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Operations, Product
Some of our staff members have experience with other systems. They have said that those systems had...
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Product
The product doesn’t support my organization’s integration goals because I want to integrate it with...
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Loyalty
We tried a different EMR, and that system was a huge failure. It did not meet our needs and didn't...
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Loyalty, Product
The only change that we might implement is expanding to use the product in other parts of our...
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Product
The best thing about Behavioral Health EHR is that it is pretty straightforward. It is pretty easy...
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Product
When we need to do an upgrade, InSync will do it pretty easily.
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Operations
It was very difficult for us to implement the system in a way that would allow us to meet our...
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Relationship
Sometimes, when we ask InSync for support, the impression that they give us will basically be that...
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Product
The system is user friendly. It is definitely a huge step up from our previous program. The system...
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Relationship
The vendor should listen more closely to the feedback that they get from their customers about what...
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Product
Sometimes the functionality of new technology doesn’t meet our specific needs, but InSync still does...
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Product
The restrictions of the product boil down to our individualized needs with the services that we...
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Relationship
I have mixed feelings about InSync. We have had no issues with the EHR itself, just a few glitches...
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Operations, Product
The product is very user friendly. The fact that it is web based means that it can be accessed...
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Operations, Product
IInSync has a learning portal that allows us to pull in information and watch videos, but there is...
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Loyalty, Product
Our practice uses a lot of group therapy encounters, and one of the product's limitations is that...
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Product
It would be nice for InSync to add a search by guarantor function. We have a lot of pediatric...
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Loyalty, Product
My issues with the EHR are small, picky things. Overall, it is a really nice product. We looked at a...
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Product
As we have matured in our use of the product, we have gotten more into some of the product’s reports...
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Operations, Product
There are constant updates for the system. The system is like Chrome. We don't get a choice, so the...
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Loyalty, Operations
Behavioral Health EHR is not part of our long-term plans. We will be shopping when the contract...
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Relationship, Product
We are spending dozens of hours a month dealing with things that never should have occurred. I am...
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Relationship
There is a lack of responsiveness from the customer service team. We don't have a dedicated account...
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Loyalty, Value
InSync was part of our long-term plans before, but now, they are absolutely terrible. I would never...
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Operations
When we were onboarded, the vendor was InSync. The onboarding process was smooth; there were a few...
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Value
There are people in our organization who would like to change to something more user friendly, but...
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Relationship
Whatever we ask from the vendor, we get an answer, but that is where things stop. Everything is very...
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Relationship
Sometimes InSync is more delayed in keeping their promises than I would like them to be, but they...
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Value
InSync charges me for every little thing, but their product is not as expensive as a lot of the...
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