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User Commentary
Product
I like the customizability of the solution. I can pretty easily add a different kind of visit to our...
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Loyalty, Product
InSync EHR is great, but Qualifacts changed the look of it when they acquired InSync. I liked it...
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Relationship
We are not very happy with this solution. When we used to have an issue, we could call InSync, and...
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Product
There are a few things that can't or don't change in InSync EHR. One example is the wait list, which...
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Loyalty, Relationship, Product
Qualifacts is working hard to stay current. We can read about the new technology and what it does,...
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Operations
When we were first brought on to InSync EHR, we had an in-person trainer. While that process wasn't...
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Value
Qualifacts charges for a lot of things. We were looking into the credentialing thing, and we...
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Product
There are parts of InSync EHR that are just clunky; we do weird things to get the system to do what...
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Loyalty
InSync EHR meets our needs, and Qualifacts is always doing updates. When we bought InSync EHR, we...
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Relationship
I’m a little frustrated with Qualifacts because I recently put in a ticket, and I have heard nothing...
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Operations
The implementation of InSync EHR was rough because we had to pay other people to help implement it....
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Operations
The initial training on InSync EHR would have been in that implementation and the quality was not...
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Product
I like that InSync EHR has a payment system where they send an email with our invoice on it, and the...
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Product
Qualifacts changed InSync EHR a couple of months ago, and I wish that they had some sort of feedback...
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Culture, Operations
The vendor upgraded the Qualifacts product that we had originally, and that did not work as promoted...
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Relationship
Qualifacts does tell us when they change something and go over what is going on now. The technology...
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Operations, Product
If I were to give advice to someone considering InSync EHR, I would say that it works but that it is...
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Value
Qualifacts charges for all text messages, emails, and services. Whenever we have questions about the...
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Relationship
If we have problems, we send in a ticket to Qualifacts support, and they respond and fix the...
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Relationship
Qualifacts' support is kind of a problem. We do get some of our problems resolved, but there isn't a...
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Culture
We were told about some things during the sales process that have never worked. Qualifacts hasn't...
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Culture, Loyalty
We would like to have better availability of data and be able to get data out of the system, but we...
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Operations, Product
For the most part, everybody has been able to learn how to use InSync EHR and use it pretty...
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Product
We love the billing portion of InSync EHR. It is super easy to navigate and work with. It has great...
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Value
We had quotes from other companies that charge significantly less for appointment reminders. We pay...
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Loyalty, Product
InSync EHR is getting better, and it has come a long way since Qualifacts bought the solution....
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Operations
We originally had a great implementation team that was helping us configure our whole setup so that...
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Relationship
I would buy InSync EHR again. Knowing what I know now, Qualifacts has a lot to offer, and they...
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Culture, Value
When we wanted to leave Qualifacts, the owners of our organization wanted to save money; they...
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Relationship
With Qualifacts, it can be hard to get someone to help us. That is definitely because of the new...
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Relationship
So far, Qualifacts is keeping their promises. They are doing a rollout and updating the features so...
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Loyalty
I don’t see my satisfaction with Qualifacts changing. They are on the right path. I think they have...
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Product
InSync EHR could maybe be a little more streamlined; there are a thousand different ways to do the...
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Loyalty
We switched from InSync EHR, and then we switched back quickly. The owners thought they found a...
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Relationship
It can be difficult to speak with anyone at Qualifacts about issues, and the vendor's ticket system...
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Operations
The system's intricacy is a significant hindrance for our agency. Our agency and the population we...
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Value
There are a lot of add-on charges. For instance, we don't use the integrated fax or email system...
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Operations
The initial training was awesome. The ongoing training is a little spotty. When the vendor was...
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Operations, Product
I wish InSync EHR integrated better with our website and the patient service request piece that we...
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Relationship, Product
Right now, we are using the wait list through InSync EHR, and I don't think we are using it as...
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Relationship, Product
The vendor does improve the product. I don't know that I would consider that new technology rather...
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Operations
Due to the pandemic, we had many hiccups during our go-live.
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Value
We are unhappy that scanning is an additional cost. It is not easy to implement new items into the...
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Loyalty, Relationship
The main reasons we are going to leave InSync EHR are the extremely low-quality customer and...
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Relationship
I don't think I have ever had anyone from Qualifacts promise me anything, but it takes a while to...
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Product
We really don't have InSync EHR attached to any external solutions. The billing works, and the...
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Value
Whether we would buy InSync EHR again depends a lot on the pricing. There are some features and...
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Relationship, Operations
There used to be a webinar where Qualifacts would talk about improvements to functionality in the...
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Product
I just don't know how effective the accrual-based accounting financial management system is yet. I...
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Operations, Product
There are certain things we wish we could improve. InSync EHR is more challenging than perhaps it...
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Relationship, Product
InSync EHR doesn't meet all our needs. The financial management and the data connectivity with that...
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Relationship
We had difficulty understanding what we needed and communicating our needs to Qualifacts so that...
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Culture, Value
When we got the system, one selling point was that we would own the software, so we could lease it...
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Operations
I'm sure the vendor does little upgrades in the background, but I haven't seen regular updates as we...
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Loyalty
As we continue to grow and potentially bring in other practices, we are starting conversations about...
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Culture
During our sales discussions, I was told that Qualifacts had interoperability paths to integrate...
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Culture, Relationship
I was told we would have a direct point of contact who would stay in touch with us regularly, and...
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Product
We were told we would have some flexibility with reporting in terms of creating our own reports, but...
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Product
I like the customization within the system and how it allows us to customize templates and notes....
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Relationship, Product
Overall, InSync EHR is a good system, but its reports are very limited. We can only run reports on...
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Culture, Value
I am very limited on what I can access in the system. I have to ask for permission to access reports...
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Relationship, Product
There are basic functions that an EHR should have that are missing from InSync EHR. The vendors that...
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Relationship
When we started with Qualifacts, they didn’t keep all their promises, but they are getting better....
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Culture, Value
Qualifacts' model is to nickel-and-dime customers; every little thing is an add-on. While we pay one...
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Operations, Product
The onboarding and the learning curve of InSync EHR are tough, but once our providers finally get...
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Product
I would love to see improvements in the Qualifacts' LMS because it is clunky. It is not helpful as I...
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Operations
InSync EHR is a very complicated system. Qualifacts has built so many ways to accomplish something...
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Relationship
Qualifacts' phone support used to be fantastic. I had one or two people that I emailed straightaway...
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Relationship
Qualifacts relies heavily on clients to point out all the issues in their system rather than finding...
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Loyalty, Relationship
I'm hopeful about some of the new things that Qualifacts has announced. Some things have been broken...
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Relationship
When we started with InSync EHR, we had so many issues that many of the executives got heavily...
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Loyalty
We are interested in finding a system where new clients can go online, type in their information,...
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Loyalty
We want to move away from Qualifacts because we are frustrated with the billing side. We were...
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Culture
My biggest complaint about Qualifacts is that when Qualifacts came on, we had a contract with InSync...
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Product
The problem is that we are using so many products under the EHR, and I am happy with some products...
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Product
The EHR itself seems fairly good in how it functions. We are pretty happy from the point of view of...
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Product
It would be nice to have the same settings set up for our whole facility so that every time we need...
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Product, Value
InSync EHR is good for what it does, but it doesn't have all the things that we would like to have,...
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Value
Since the takeover by Qualifacts, it seems like every little thing is an extra cost. It would be...
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Product
Our clients complain about InSync EHR a lot. When they are filling out paperwork through the portal,...
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Relationship
The support from the vendor has gone way down in quality since they went from InSync to Qualifacts....
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Loyalty, Relationship
Qualifacts is attempting to improve the upgraded portal. Qualifacts still has a ways to go. They...
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Relationship, Product
Recently, Qualifacts has taken a lot more feedback on enhancements in the actual EHR, and they have...
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Product
The EHR works for the most part. One piece that people need to take into consideration when...
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Loyalty, Product
The integration is in the middle of the road. It is comprehensive, and there needs to be...
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Relationship
When we want to take things off, Qualifacts waits 60 days. I put in a request 60 days ago to end...
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Operations
When we went through the product from ground zero, our implementation was terrible. There were...
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Operations, Value
Qualifacts is trying to at least do videos and webinars to show us the upgrades that they are doing...
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Value
I’m not highly satisfied with receiving my money's worth with the product. We fall under a different...
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Value
Qualifacts absolutely charges us for everything, and sometimes we are spending a lot more on InSync...
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Operations
When we were set up for our implementation of InSync EHR, nothing was set up correctly, and there...
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Relationship
I have had multiple calls with Qualifacts to fix something in the system, and the people have helped...
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Relationship
When we have an issue or need help with something, Qualifacts’ support team gets back to us in a...
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Product
It would be helpful if there were certain reports in InSync EHR. For example, there are no reports...
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Operations
The person who trained us on InSync EHR probably should have been trained better because we had to...
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Product
InSync EHR is constantly changing, and the vendor needs to be more aware that not everything in the...
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Product
Once we get the hang of things in InSync EHR, it is pretty simple. Things don't move around and are...
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Product
InSync EHR is a really good program. The main issue with the system is that many of our providers...
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Culture, Value
The thing that bothers me the most about Qualifacts is their lack of ethics. That is a nightmare. I...
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Relationship
We don't receive a lot of transparent communication from Qualifacts. I truly feel discriminated...
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Culture, Loyalty
We decided to go with Qualifacts because we really liked what we saw in their presentation, and the...
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Culture, Relationship
Qualifacts originally told us that their support team mainly spoke English, but they utilize people...
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Operations
I have nothing positive to say about Qualifacts’ implementation process. It was not as seamless as...
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Relationship
It sounds like Qualifacts has been going through a lot of transitions. That has harmed our...
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Operations
Ongoing training with Qualifacts is initiated by us. We have to tell them what the problem is and...
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Relationship
When we meet with Qualifacts’ trainers, they are pretty knowledgeable.
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Product
Certain pieces of the product don’t work as promoted. For example, we were super excited about the...
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Product
There are certain pieces of the software that are definitely positive and that meet our needs, like...
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Value
Qualifacts doesn’t avoid extra charges, and now they are instituting a new model where they charge...
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Relationship, Operations
I have been working for a long time to try and implement new people because Qualifacts has made so...
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Operations, Value
Qualifacts doesn’t offer training. They send out emails telling us about new upgrades and telling us...
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Product
InSync EHR was good when we first got it, but it has not changed. The vendor keeps raising the...
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Relationship
When we had an issue, our representative took months to even reach back out to us. That was a big...
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Relationship
Since Qualifacts took over, we haven't been getting the same quick responses or felt like the vendor...
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Operations, Product
There are so many upgrades. We aren’t using half of them because we have to turn things on in the...
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Operations
We have been trying to get some additional training from InSync Healthcare Solutions. There is so...
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Product
We have had issues with the slowness of InSync EHR. It has been taking forever to run payroll and...
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Relationship
InSync EHR is amazing. We need InSync Healthcare Solutions to be more supportive. We used to say how...
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Product
We cannot send out secondary claims to Medicaid in InSync EHR, so we have to do that on paper.
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Value
If someone is going to invest in an EHR, InSync EHR is the system to go for. There are many ways a...
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Value
InSync EHR is getting pricier. Every time we call up to get another clinician added, there is a...
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Product, Value
We are very happy with InSync EHR. It has helped us grow our business very efficiently. InSync EHR...
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Operations
Qualifacts' training wasn't great because we have to look at a lot of guides. We have made multiple...
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Culture
The vendor told us that the system could do a lot of things that it couldn't do.
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Operations
Our Qualifacts implementation specialist was so nice, but I wish they would have been mean and...
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Relationship
Some days, something in the system will work, but then it will stop working, and we can't really...
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Operations, Product
One pro of the system is that it is very customizable for providers. However, that is also a...
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Relationship
Qualifacts recently changed their support, and I am very irritated. They took away their video...
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Relationship
There has been a lot of confusion about who from Qualifacts we should contact about issues and how....
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Product
InSync EHR is slow. It lags, and it will spin and spin. That is pretty frustrating.
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Culture
We have gone through a process with Qualifacts. We heard that everything was included, and then all...
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Relationship
In terms of upgrades, Qualifacts doesn't really communicate with us other than telling us where we...
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Loyalty
The payroll-by-provider report was one of the main reasons we went to Qualifacts because we wanted...
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Relationship, Product
Our Qualifacts A/R team keeps saying that our key performance indicators show that our account is...
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Product
We have to switch to so many different screens when we use InSync EHR, and switching screens takes a...
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Relationship
A lot of times, when we submit a ticket, we don't know when someone is going to call us back. Those...
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Relationship, Operations
We would like the vendor to reach out to us about usability. If the vendor sees issues, they rarely...
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Relationship
I have reached out to the executives at Qualifacts, and there has only been one person who has...
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Culture
We didn't know that the software was on sale and then sold until almost a year later. We were...
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Culture, Value
We are hearing that Qualifacts is going to increase the rate per provider, and I don't know why....
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Relationship
We have been with Qualifacts for years, and we did all the onboarding. Nobody has ever taken an...
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Relationship
The vendor’s support is very impersonal. Oftentimes, the people that we speak to are rude and want...
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Relationship
The bottom line with Qualifacts is that when we have an issue, we have to send a request via email...
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Operations
There is training available on InSync University. However, we are a small agency, so we pay a lot of...
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Product
Our InSync EHR kiosk has not been functional for years. We have been asking for help for years and...
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Operations, Product
One of the things that I would like to see in InSync EHR is a couple of different reports for the...
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Relationship
If we need to update a form or add something to a form, we have to send it through the Qualifacts...
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Relationship
We started to have a real disconnect when InSync Healthcare Solutions paired with Qualifacts. In the...
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Loyalty, Value
We were really excited about getting to use the appointment reminder feature, but we currently don’t...
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Loyalty
A big part of why we went with InSync EHR was the billing feature because it supposedly...
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Operations
When we did the launch of InSync EHR, Qualifacts was wonderful. They came out for a few days. That...
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Product
InSync EHR looks good. I love that we get to select different colors for appointments and things...
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Product
At least half the time, the automated insurance verification feature in the system works, and we...
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Product
The aesthetics of the dynamic forms could be improved because the forms are not very pretty. We have...
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Relationship
There are things that I have to do now that I never had to do before, like making sure that our...
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Product
Parts of the billing and insurance verification don’t work as fluidly or as easily as we had hoped....
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Value
InSync EHR is really good. The scheduling and other little features like notes are good. The system...
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Relationship
We got InSync EHR before it was acquired by Qualifacts, and we didn't even know that things had...
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Relationship
The change that Qualifacts initiated with the customer service side when they acquired InSync was...
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Relationship
I am not aware of anything proactive on Qualifact’s part. We have no human as a contact. We had a...
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Relationship
The solution is good, but the service has gone down since Qualifacts acquired InSync. We can't get...
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Culture
Before we launched, Qualifacts told us that we would have a specific feature where providers could...
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Loyalty, Relationship
We went with InSync, and then they merged with Credible and then Qualifacts. Once they merged with...
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Relationship, Operations
Qualifacts could improve in their communication. I wouldn't know whether we were on the most current...
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Product
So far, things with InSync EHR have been going pretty well for the most part. We use the scheduler,...
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Loyalty, Relationship
We plan to keep using InSync EHR through the duration of our contract and hopefully beyond because...
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Value
A lot of the enhancements with InSync EHR have an individual charge, so we need to watch our bill....
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Operations
We haven’t had any training in a while, but it would be nice if Qualifacts would tell us how their...
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Product
I have had issues with Qualifacts’ accounts receivable reports when I have run them and then run...
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Product
I haven't seen a whole lot of new technology that has met my needs. I would like to see a way to...
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Relationship
I'm an admin user for InSync EHR, so if I need help with the setup or anything, I have to create a...
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Product
I like that when Qualifacts makes upgrades, I don't experience bugs like I did with my previous...
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Relationship
With Qualifacts’ support, some things may go by the wayside. I think I have some older cases out...
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Relationship, Product
We randomly have notes disappear. I don't know whether that is due to a keystroke, but the notes...
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Relationship
I would suggest that Qualifacts have better communication. They have recently tried a new...
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Operations
The vendor's initial training is in the middle of the road, and there is no ongoing training. We...
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Operations, Product
InSync EHR isn't set up for the length of our sessions. The system is set up for 15-minute sessions....
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Relationship
A certain part of the system has been an ongoing problem for our practice. However, we have worked...
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Operations
I would tell someone who was looking into the system that it is great, but there are some things...
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Relationship
The vendor isn't very good at giving notifications when service is down. We could go days without...
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Relationship, Value
We haven’t gotten any return on investment whatsoever. The vendor has errors on their billing side....
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Culture, Value
The vendor said they had a certain tool. They said we could go in and build all the reports we...
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Product
I would not recommend InSync EHR to anyone. Going with this system was the worst business decision...
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Relationship
The vendor is difficult to work with. There are a lot of things that they told us would work from...
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Relationship
We worked with the vendor’s executives on something with little to no outcomes.
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Product
The one positive of InSync EHR is the ease of use on the clinical side. Our clinical staff loves the...
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Product
The financial end of InSync EHR is not good at all, and the quality of the data that comes out isn't...
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Culture, Relationship, Product
At one point, we asked the vendor whether they were able to verify a particular insurance company,...
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Operations
During our implementation, there were things that we requested and wanted, but the vendor told us...
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Operations, Product
I have mixed feelings about InSync EHR; sometimes it is great, and sometimes it is frustrating....
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Operations
Qualifacts is actually really good at training or providing opportunities for training. However, the...
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Relationship
The support staff is actually pretty good at following up and getting back to us. Qualifacts is...
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Value
Qualifacts tries to keep promises. Qualifacts never does things that are random, but there have been...
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Operations, Product
When Qualifacts has implementations or upgrades, we don't know about them, and they just come out of...
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Operations
When we have had issues, we have reached out to Qualifacts, and Qualifacts has been very responsive...
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Relationship, Product
There are some things in the system that we wish would work in certain ways to make our jobs easier....
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Culture
We were told about some changes that came from the acquisition, but we haven't really seen any changes....
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Relationship
I used to be able to get the help I needed; now, I submit a ticket and flip a coin to see who...
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Relationship, Value
When problems occur, we just don't get anything done. The vendor removed the support team's email...
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Relationship
A year and a half ago, the vendor was personable. I could get on the phone with people who cared...
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Relationship, Product
The vendor has completely insulated themselves from answering any tough questions or doing anything,...
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Relationship, Value
When we bring up problems, such as notifications of appointment requests not showing up, the vendor...
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Culture, Relationship
I don't know anybody over at Qualifacts. We get shut down at the customer service level. I can't...
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Relationship
Getting support is like pulling teeth. When I need to enroll for direct deposit and remittances with...
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Loyalty
Threatening Qualifacts financially is really the only way to get them to listen. I feel like they...
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Product
If the vendor would be willing to export a simple, basic demographics thing to an SFTP folder, then...
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Relationship, Operations
There were times when our skill sets and knowledge were extremely valuable to the vendor; I think...
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Relationship, Product
In terms of scrubbing and editing things and meeting compliance contracts, we are able to do some...
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Culture, Value
My relationship with the vendor has gone to “!#$%&” since Qualifacts purchased them. We are not...
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Value
I have been fighting with Qualifacts for the past several months over an HIE. Unfortunately, our...
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Loyalty, Product
We are very knowledgeable about what we do, and the product works for what we do. The billing...
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Loyalty, Relationship
I stay away from surveys, but when KLAS emailed me, I needed KLAS to take my input on how horrible...
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Product
InSync EHR has glitches daily. If it didn’t have glitches, the ease of use would be fine, but it...
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Relationship
During the months when Roland was still the owner with a couple of more shareholders, it was very...
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Relationship
Ever since Qualifacts acquired InSync, there has never been executive involvement. There is no...
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Product
There haven't been any upgrades. InSync EHR has been downgraded instead of upgraded. In the...
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Relationship
Since InSync EHR was taken over by a different company, we don't have access like we did for...
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Operations
When we first started with InSync EHR, their training was wonderful. InSync EHR’s technology is...
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