InSync EHR Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
There have been a few instances with Qualifacts when there have been bugs in upgrades that they have...
Login or Create an Account to see details.
Relationship
There was an issue that we raised a while ago, and we are still asking for that same thing again and...
Login or Create an Account to see details.
Product
We like the analytics and data we are able to capture with the solution. It is very beneficial. We...
Login or Create an Account to see details.
Relationship
Qualifacts needs to improve a lot on their support with how cases have been registered, and they...
Login or Create an Account to see details.
Operations
We don't have much training for new functionalities or specific services that the vendor provides,...
Login or Create an Account to see details.
Relationship
Qualifacts needs to be candid and honest. I understand that the vendor waits for more demand to...
Login or Create an Account to see details.
Product
One thing we would like to see improved on a day-to-day basis is the speed of the platform. That is...
Login or Create an Account to see details.
Relationship
Since the acquisition, things have been pretty rough. With the support change that the vendor has...
Login or Create an Account to see details.
Operations, Product
If I have a new provider coming in to be trained, and they have experience with all kinds of...
Login or Create an Account to see details.
Product
With the treatment plans, if I want to edit anything, I have to edit the line items. I can't make...
Login or Create an Account to see details.
Product
It is a lot of work to onboard a new person to InSync EHR. It isn't a fast process to get new people...
Login or Create an Account to see details.
Relationship
I have put in so many update requests, but the vendor only takes a handful of them. We can submit a...
Login or Create an Account to see details.
Relationship
If we call the vendor, we get a generic person who doesn't know what they are talking about. There...
Login or Create an Account to see details.
Value
The billing staff members are really good since we switched to InSync EHR. We have a really...
Login or Create an Account to see details.
Culture, Loyalty
We had the product before Qualifacts purchased it. We didn’t have the solution long before it was...
Login or Create an Account to see details.
Loyalty, Product
There have been frustrations with the solution that have lost us employees. The biggest issue has...
Login or Create an Account to see details.
Loyalty, Value
Now that AI is coming into play, Qualifacts is putting a heavy price on that availability. They told...
Login or Create an Account to see details.
Relationship
We have struggled since Qualifacts' acquisition of InSync EHR. Since then, it has been complicated...
Login or Create an Account to see details.
Relationship, Product
Qualifacts needs a quicker response time on the IT support side. The system is cumbersome when it...
Login or Create an Account to see details.
Relationship
Qualifacts is trying to be proactive, but they could more actively contact us and let us know about...
Login or Create an Account to see details.
Product
I like the fact that InSync EHR is really intuitive and very easy to use. I like that there are...
Login or Create an Account to see details.
Culture, Relationship
Our issues come down to the customer service and resolution of problems. Shockingly, when Qualifacts...
Login or Create an Account to see details.
Relationship, Operations
Qualifacts generally rolls upgrades out smoothly, although sometimes they do roll out an update that...
Login or Create an Account to see details.
Product
The integration in InSync EHR has been unbelievably helpful and has allowed us to advance things....
Login or Create an Account to see details.
Product
If we were a smaller company, I think InSync EHR would be a great program, and I would not have...
Login or Create an Account to see details.
Loyalty, Product
InSync EHR is extremely user-friendly. It does not take a lot for new staff members to be able to...
Login or Create an Account to see details.
Relationship
I am not a technology expert, but sometimes we send Qualifacts a notice that we are getting an error...
Login or Create an Account to see details.
Culture, Product
Some things just don't work as advertised. When we purchase new things through Qualifacts, once we...
Login or Create an Account to see details.
Relationship
The support from Qualifacts is awful. It was phenomenal when we started, and we used to be able to...
Login or Create an Account to see details.
Loyalty
If we were still the size we were when we bought InSync EHR, I would buy it again. However, moving...
Login or Create an Account to see details.
Product
If we are talking about medical records, I would say InSync EHR is good. But if we are talking about...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Value
Things have been really bad with Qualifacts. They have no idea what they are doing. I still have the...
Login or Create an Account to see details.
Loyalty, Product, Value
There is no data collection at all in InSync EHR, so that is a huge issue. There are no dashboards,...
Login or Create an Account to see details.
Relationship
The vendor's support is not what was promised. The customer service from the vendor is really...
Login or Create an Account to see details.
Operations
We liked our trainer. I'm sure they were doing the best they could. I asked for ongoing training,...
Login or Create an Account to see details.
Operations, Value
The product is really expensive, and I would never recommend it to another person. In fact, not only...
Login or Create an Account to see details.
Loyalty, Relationship
We have talked to people beyond customer service. We were able to connect with the vendor’s customer...
Login or Create an Account to see details.
Product
We have had a very difficult experience with InSync and now with Qualifacts. InSync EHR is...
Login or Create an Account to see details.
Product
The MDs really do not like InSync EHR. The prescription component and certain features that we had...
Login or Create an Account to see details.
Product
The reports in InSync EHR are really good. I can manipulate reports in a variety of different ways,...
Login or Create an Account to see details.
Relationship
We find latency a lot in InSync EHR because we keep growing. Our providers need the program to keep...
Login or Create an Account to see details.
Culture, Operations
The vendor was InSync when we joined, and when Qualifacts came in, the transition did not go...
Login or Create an Account to see details.
Product
We pretty much use everything in InSync EHR except for the telehealth platform. We do telehealth...
Login or Create an Account to see details.
Relationship
I am big on requesting enhancements from Qualifacts. Sometimes I get the enhancements, and sometimes...
Login or Create an Account to see details.
Operations
Qualifacts' training was pretty bad. The trainers didn't know the prescribing program and weren't as...
Login or Create an Account to see details.
Loyalty
We are looking into Qualifacts' AI, which is built in to InSync EHR. While a provider is with a...
Login or Create an Account to see details.
Product
The best component of InSync EHR is the billing; it has the best billing program out there. When I...
Login or Create an Account to see details.
Product
If I want to send a message to our office staff to call a client and follow up with them about their...
Login or Create an Account to see details.
Product
The communication system is the best thing about InSync EHR. The power of that communication system...
Login or Create an Account to see details.
Operations
The learning curve to start with InSync EHR is huge and steep. The previous vendor's people did...
Login or Create an Account to see details.
Product
One positive of InSync EHR is that the system has a patient portal. That was important to us when we...
Login or Create an Account to see details.
Product
InSync EHR has the means for notes from a professional visit to be integrated into the billing...
Login or Create an Account to see details.
Relationship, Product
InSync EHR has changed ownership. Qualifacts bought the system from the original developer, but...
Login or Create an Account to see details.
Relationship
It has been a little harder to get to Qualifacts’ support lately, and I would like to know who I...
Login or Create an Account to see details.
Product
InSync EHR is designed more for larger groups and practices, and it is probably used in medical...
Login or Create an Account to see details.
Culture, Value
We bought some licenses from Qualifacts, and those were not cheap. Also, the vendor has additional...
Login or Create an Account to see details.
Product
I don't know that the average friend or peer would survive what we have had to go through with...
Login or Create an Account to see details.
Product, Value
In our previous system, when a patient would pay, the staff would receive it and immediately apply...
Login or Create an Account to see details.
Product
The text-reminder system in InSync EHR seems cumbersome and archaic compared to other tools for text...
Login or Create an Account to see details.
Relationship, Product
InSync EHR doesn't meet my needs because I want a client to go to our website and request an...
Login or Create an Account to see details.
Product
It would be really nice if there were an easy-to-use version of InSync EHR on an iPhone or a...
Login or Create an Account to see details.
Relationship, Product
We had a problem in InSync EHR where I would hit a button and something would disappear, and I...
Login or Create an Account to see details.
Loyalty, Product
We are so deep into InSync EHR, both financially and with our learning curve, that we would have to...
Login or Create an Account to see details.
Operations
For implementations in InSync EHR or when Qualifacts does an upgrade, every now and then, I get an...
Login or Create an Account to see details.
Loyalty, Product
InSync EHR is integrating with some of the things that we expected it to. It seems to be doing that...
Login or Create an Account to see details.
Product
The providers seem to really like InSync EHR's clinical workflow. When we did comparisons with other...
Login or Create an Account to see details.
Product
There are things in InSync EHR that would work for a small organization, but for a larger...
Login or Create an Account to see details.
Relationship, Operations
Qualifacts provided a lot of support during the go-live process. They have been very accommodating...
Login or Create an Account to see details.
Culture
There is a failure to meet the statement of work items with Qualifacts. There were a lot of things...
Login or Create an Account to see details.
Product
Design-wise, I would rate InSync EHR low. It has been fairly stable and reliable, but we have issues...
Login or Create an Account to see details.
Loyalty, Product
If someone had a small clinic with one or two providers, InSync EHR would be a good small business...
Login or Create an Account to see details.
Loyalty, Operations
Our go-live with Qualifacts was very rocky, and we are still waiting for a lot of promises to be...
Login or Create an Account to see details.
Operations, Product
Some of the staff members are experts at the solution now that they have settled in, and they can...
Login or Create an Account to see details.
Culture, Relationship
I want a customer service representative. I want a person, not a team. We believe we were promised a...
Login or Create an Account to see details.
Loyalty, Product
Our company has grown because of InSync EHR. I hope the program continues to evolve. It has a lot of...
Login or Create an Account to see details.
Operations
When Qualifacts integrated the solution with Inovalon's product, the training from Inovalon was...
Login or Create an Account to see details.
Product
InSync EHR is magnificent for all the crazy reports that I ask it to generate. We like the robust...
Login or Create an Account to see details.
Culture, Value
We don’t feel like Qualifacts keeps all their promises. We had purchased the ability to do...
Login or Create an Account to see details.
Relationship
We would buy the solution again, but it would be with caution. When Qualifacts acquired InSync...
Login or Create an Account to see details.
Loyalty
We would probably not buy this solution again. Things are always evolving in our industry, but I...
Login or Create an Account to see details.
Relationship, Product
I do like Qualifacts’ patient portal. Their tech team has also been good. The scheduler is fine. I...
Login or Create an Account to see details.
Relationship, Product
When it comes to making this solution easier, there are some things that the vendor is pretty solid...
Login or Create an Account to see details.
Operations
Qualifacts could test their upgrades a bit more. They made a change on disenrolling folks from...
Login or Create an Account to see details.
Culture
When we made our purchase, we agreed to do a lease and pay that off. But before the lease was due,...
Login or Create an Account to see details.
Relationship, Product
The Care Center is a feature that proves to be very helpful. At first, we worried about the...
Login or Create an Account to see details.
Relationship, Product
InSync EHR can be a good tool for the right organization. It did not have the reporting capabilities...
Login or Create an Account to see details.
Operations, Product
Overall, InSync EHR is easy to use, visually appealing, and great to train on.
Login or Create an Account to see details.
Relationship
Since InSync EHR's purchase by Qualifacts, the customer service has fallen. Tickets now go a long...
Login or Create an Account to see details.
Relationship
In terms of weaknesses, the support team can be frustrating due to our inability to communicate our...
Login or Create an Account to see details.
Product
In terms of strengths, the system is user-friendly and gets the job done.
Login or Create an Account to see details.
Relationship, Product
Our agency has been using InSync EHR for several years now. The vendor has made numerous changes and...
Login or Create an Account to see details.
Loyalty, Relationship
With all the changes the vendor has made, there is definitely potential for their system now. The...
Login or Create an Account to see details.
Operations
The vendor could have done their implementation correctly. We went through more than one...
Login or Create an Account to see details.
Relationship, Operations
The vendor's revenue cycle management is terrible because the vendor has outsourced it. I try to...
Login or Create an Account to see details.
Value
The vendor charges us rather ridiculous fees to maintain their database, access, and support. We...
Login or Create an Account to see details.
Relationship
The expectations that the vendor has set that have fallen short are with customization and...
Login or Create an Account to see details.
Loyalty, Operations, Product
The system is set up correctly. It is fairly easy, but getting set up is difficult. There are much...
Login or Create an Account to see details.
Culture, Relationship
Qualifacts outsources their customer service. When I signed up with the vendor, they were based out...
Login or Create an Account to see details.
Product
I like the customizability of the solution. I can pretty easily add a different kind of visit to our...
Login or Create an Account to see details.
Loyalty, Product
InSync EHR is great, but Qualifacts changed the look of it when they acquired InSync. I liked it...
Login or Create an Account to see details.
Relationship
We are not very happy with this solution. When we used to have an issue, we could call InSync, and...
Login or Create an Account to see details.
Product
There are a few things that can't or don't change in InSync EHR. One example is the wait list, which...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Qualifacts is working hard to stay current. We can read about the new technology and what it does,...
Login or Create an Account to see details.
Operations
When we were first brought on to InSync EHR, we had an in-person trainer. While that process wasn't...
Login or Create an Account to see details.
Value
Qualifacts charges for a lot of things. We were looking into the credentialing thing, and we...
Login or Create an Account to see details.
Product
There are parts of InSync EHR that are just clunky; we do weird things to get the system to do what...
Login or Create an Account to see details.
Loyalty
InSync EHR meets our needs, and Qualifacts is always doing updates. When we bought InSync EHR, we...
Login or Create an Account to see details.
Relationship
I’m a little frustrated with Qualifacts because I recently put in a ticket, and I have heard nothing...
Login or Create an Account to see details.
Operations
The implementation of InSync EHR was rough because we had to pay other people to help implement it....
Login or Create an Account to see details.
Operations
The initial training on InSync EHR would have been in that implementation and the quality was not...
Login or Create an Account to see details.
Product
I like that InSync EHR has a payment system where they send an email with our invoice on it, and the...
Login or Create an Account to see details.
Product
Qualifacts changed InSync EHR a couple of months ago, and I wish that they had some sort of feedback...
Login or Create an Account to see details.
Culture, Operations
The vendor upgraded the Qualifacts product that we had originally, and that did not work as promoted...
Login or Create an Account to see details.
Relationship
Qualifacts does tell us when they change something and go over what is going on now. The technology...
Login or Create an Account to see details.
Operations, Product
If I were to give advice to someone considering InSync EHR, I would say that it works but that it is...
Login or Create an Account to see details.
Value
Qualifacts charges for all text messages, emails, and services. Whenever we have questions about the...
Login or Create an Account to see details.
Relationship
If we have problems, we send in a ticket to Qualifacts support, and they respond and fix the...
Login or Create an Account to see details.
Relationship
Qualifacts' support is kind of a problem. We do get some of our problems resolved, but there isn't a...
Login or Create an Account to see details.
Culture
We were told about some things during the sales process that have never worked. Qualifacts hasn't...
Login or Create an Account to see details.
Culture, Loyalty
We would like to have better availability of data and be able to get data out of the system, but we...
Login or Create an Account to see details.
Operations, Product
For the most part, everybody has been able to learn how to use InSync EHR and use it pretty...
Login or Create an Account to see details.
Product
We love the billing portion of InSync EHR. It is super easy to navigate and work with. It has great...
Login or Create an Account to see details.
Value
We had quotes from other companies that charge significantly less for appointment reminders. We pay...
Login or Create an Account to see details.
Loyalty, Product
InSync EHR is getting better, and it has come a long way since Qualifacts bought the solution....
Login or Create an Account to see details.
Operations
We originally had a great implementation team that was helping us configure our whole setup so that...
Login or Create an Account to see details.
Relationship
I would buy InSync EHR again. Knowing what I know now, Qualifacts has a lot to offer, and they...
Login or Create an Account to see details.
Culture, Value
When we wanted to leave Qualifacts, the owners of our organization wanted to save money; they...
Login or Create an Account to see details.
Relationship
With Qualifacts, it can be hard to get someone to help us. That is definitely because of the new...
Login or Create an Account to see details.
Relationship
So far, Qualifacts is keeping their promises. They are doing a rollout and updating the features so...
Login or Create an Account to see details.
Loyalty
I don’t see my satisfaction with Qualifacts changing. They are on the right path. I think they have...
Login or Create an Account to see details.
Product
InSync EHR could maybe be a little more streamlined; there are a thousand different ways to do the...
Login or Create an Account to see details.
Loyalty
We switched from InSync EHR, and then we switched back quickly. The owners thought they found a...
Login or Create an Account to see details.
Relationship
It can be difficult to speak with anyone at Qualifacts about issues, and the vendor's ticket system...
Login or Create an Account to see details.
Operations
The system's intricacy is a significant hindrance for our agency. Our agency and the population we...
Login or Create an Account to see details.
Value
There are a lot of add-on charges. For instance, we don't use the integrated fax or email system...
Login or Create an Account to see details.
Operations
The initial training was awesome. The ongoing training is a little spotty. When the vendor was...
Login or Create an Account to see details.
Operations, Product
I wish InSync EHR integrated better with our website and the patient service request piece that we...
Login or Create an Account to see details.
Relationship, Product
Right now, we are using the wait list through InSync EHR, and I don't think we are using it as...
Login or Create an Account to see details.
Relationship, Product
The vendor does improve the product. I don't know that I would consider that new technology rather...
Login or Create an Account to see details.
Operations
Due to the pandemic, we had many hiccups during our go-live.
Login or Create an Account to see details.
Value
We are unhappy that scanning is an additional cost. It is not easy to implement new items into the...
Login or Create an Account to see details.
Loyalty, Relationship
The main reasons we are going to leave InSync EHR are the extremely low-quality customer and...
Login or Create an Account to see details.
Featured Report
Preferences