InSync EHR Commentary
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CEO/President

Loyalty, Relationship

Qualifacts is attempting to improve the upgraded portal. Qualifacts still has a ways to go. They...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

Recently, Qualifacts has taken a lot more feedback on enhancements in the actual EHR, and they have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The EHR works for the most part. One piece that people need to take into consideration when...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

The integration is in the middle of the road. It is comprehensive, and there needs to be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When we want to take things off, Qualifacts waits 60 days. I put in a request 60 days ago to end...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

When we went through the product from ground zero, our implementation was terrible. There were...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Value

Qualifacts is trying to at least do videos and webinars to show us the upgrades that they are doing...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

I’m not highly satisfied with receiving my money's worth with the product. We fall under a different...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Qualifacts absolutely charges us for everything, and sometimes we are spending a lot more on InSync...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we were set up for our implementation of InSync EHR, nothing was set up correctly, and there...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have had multiple calls with Qualifacts to fix something in the system, and the people have helped...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have an issue or need help with something, Qualifacts’ support team gets back to us in a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It would be helpful if there were certain reports in InSync EHR. For example, there are no reports...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The person who trained us on InSync EHR probably should have been trained better because we had to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

InSync EHR is constantly changing, and the vendor needs to be more aware that not everything in the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Once we get the hang of things in InSync EHR, it is pretty simple. Things don't move around and are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

InSync EHR is a really good program. The main issue with the system is that many of our providers...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

The thing that bothers me the most about Qualifacts is their lack of ethics. That is a nightmare. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We don't receive a lot of transparent communication from Qualifacts. I truly feel discriminated...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We decided to go with Qualifacts because we really liked what we saw in their presentation, and the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Qualifacts originally told us that their support team mainly spoke English, but they utilize people...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I have nothing positive to say about Qualifacts’ implementation process. It was not as seamless as...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It sounds like Qualifacts has been going through a lot of transitions. That has harmed our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Ongoing training with Qualifacts is initiated by us. We have to tell them what the problem is and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we meet with Qualifacts’ trainers, they are pretty knowledgeable.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Certain pieces of the product don’t work as promoted. For example, we were super excited about the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are certain pieces of the software that are definitely positive and that meet our needs, like...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Qualifacts doesn’t avoid extra charges, and now they are instituting a new model where they charge...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I have been working for a long time to try and implement new people because Qualifacts has made so...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

Qualifacts doesn’t offer training. They send out emails telling us about new upgrades and telling us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

InSync EHR was good when we first got it, but it has not changed. The vendor keeps raising the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we had an issue, our representative took months to even reach back out to us. That was a big...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Since Qualifacts took over, we haven't been getting the same quick responses or felt like the vendor...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

There are so many upgrades. We aren’t using half of them because we have to turn things on in the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

We have been trying to get some additional training from InSync Healthcare Solutions. There is so...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We have had issues with the slowness of InSync EHR. It has been taking forever to run payroll and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

InSync EHR is amazing. We need InSync Healthcare Solutions to be more supportive. We used to say how...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We cannot send out secondary claims to Medicaid in InSync EHR, so we have to do that on paper.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

If someone is going to invest in an EHR, InSync EHR is the system to go for. There are many ways a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

InSync EHR is getting pricier. Every time we call up to get another clinician added, there is a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

We are very happy with InSync EHR. It has helped us grow our business very efficiently. InSync EHR...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Qualifacts' training wasn't great because we have to look at a lot of guides. We have made multiple...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor told us that the system could do a lot of things that it couldn't do.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our Qualifacts implementation specialist was so nice, but I wish they would have been mean and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Some days, something in the system will work, but then it will stop working, and we can't really...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

One pro of the system is that it is very customizable for providers. However, that is also a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Qualifacts recently changed their support, and I am very irritated. They took away their video...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There has been a lot of confusion about who from Qualifacts we should contact about issues and how....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InSync EHR is slow. It lags, and it will spin and spin. That is pretty frustrating.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture

We have gone through a process with Qualifacts. We heard that everything was included, and then all...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

In terms of upgrades, Qualifacts doesn't really communicate with us other than telling us where we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

The payroll-by-provider report was one of the main reasons we went to Qualifacts because we wanted...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

Our Qualifacts A/R team keeps saying that our key performance indicators show that our account is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We have to switch to so many different screens when we use InSync EHR, and switching screens takes a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

A lot of times, when we submit a ticket, we don't know when someone is going to call us back. Those...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

We would like the vendor to reach out to us about usability. If the vendor sees issues, they rarely...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have reached out to the executives at Qualifacts, and there has only been one person who has...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture

We didn't know that the software was on sale and then sold until almost a year later. We were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

We are hearing that Qualifacts is going to increase the rate per provider, and I don't know why....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

We have been with Qualifacts for years, and we did all the onboarding. Nobody has ever taken an...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

The vendor’s support is very impersonal. Oftentimes, the people that we speak to are rude and want...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

The bottom line with Qualifacts is that when we have an issue, we have to send a request via email...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

There is training available on InSync University. However, we are a small agency, so we pay a lot of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Product

Our InSync EHR kiosk has not been functional for years. We have been asking for help for years and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Operations, Product

One of the things that I would like to see in InSync EHR is a couple of different reports for the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

If we need to update a form or add something to a form, we have to send it through the Qualifacts...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

We started to have a real disconnect when InSync Healthcare Solutions paired with Qualifacts. In the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We were really excited about getting to use the appointment reminder feature, but we currently don’t...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

A big part of why we went with InSync EHR was the billing feature because it supposedly...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we did the launch of InSync EHR, Qualifacts was wonderful. They came out for a few days. That...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InSync EHR looks good. I love that we get to select different colors for appointments and things...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

At least half the time, the automated insurance verification feature in the system works, and we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The aesthetics of the dynamic forms could be improved because the forms are not very pretty. We have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are things that I have to do now that I never had to do before, like making sure that our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Parts of the billing and insurance verification don’t work as fluidly or as easily as we had hoped....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

InSync EHR is really good. The scheduling and other little features like notes are good. The system...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We got InSync EHR before it was acquired by Qualifacts, and we didn't even know that things had...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The change that Qualifacts initiated with the customer service side when they acquired InSync was...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am not aware of anything proactive on Qualifact’s part. We have no human as a contact. We had a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The solution is good, but the service has gone down since Qualifacts acquired InSync. We can't get...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Before we launched, Qualifacts told us that we would have a specific feature where providers could...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We went with InSync, and then they merged with Credible and then Qualifacts. Once they merged with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Qualifacts could improve in their communication. I wouldn't know whether we were on the most current...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

So far, things with InSync EHR have been going pretty well for the most part. We use the scheduler,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We plan to keep using InSync EHR through the duration of our contract and hopefully beyond because...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

A lot of the enhancements with InSync EHR have an individual charge, so we need to watch our bill....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We haven’t had any training in a while, but it would be nice if Qualifacts would tell us how their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have had issues with Qualifacts’ accounts receivable reports when I have run them and then run...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I haven't seen a whole lot of new technology that has met my needs. I would like to see a way to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I'm an admin user for InSync EHR, so if I need help with the setup or anything, I have to create a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like that when Qualifacts makes upgrades, I don't experience bugs like I did with my previous...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With Qualifacts’ support, some things may go by the wayside. I think I have some older cases out...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We randomly have notes disappear. I don't know whether that is due to a keystroke, but the notes...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would suggest that Qualifacts have better communication. They have recently tried a new...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor's initial training is in the middle of the road, and there is no ongoing training. We...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

InSync EHR isn't set up for the length of our sessions. The system is set up for 15-minute sessions....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A certain part of the system has been an ongoing problem for our practice. However, we have worked...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I would tell someone who was looking into the system that it is great, but there are some things...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor isn't very good at giving notifications when service is down. We could go days without...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

We haven’t gotten any return on investment whatsoever. The vendor has errors on their billing side....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor said they had a certain tool. They said we could go in and build all the reports we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would not recommend InSync EHR to anyone. Going with this system was the worst business decision...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is difficult to work with. There are a lot of things that they told us would work from...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We worked with the vendor’s executives on something with little to no outcomes.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The one positive of InSync EHR is the ease of use on the clinical side. Our clinical staff loves the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The financial end of InSync EHR is not good at all, and the quality of the data that comes out isn't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

At one point, we asked the vendor whether they were able to verify a particular insurance company,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During our implementation, there were things that we requested and wanted, but the vendor told us...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have mixed feelings about InSync EHR; sometimes it is great, and sometimes it is frustrating....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Qualifacts is actually really good at training or providing opportunities for training. However, the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support staff is actually pretty good at following up and getting back to us. Qualifacts is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Qualifacts tries to keep promises. Qualifacts never does things that are random, but there have been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When Qualifacts has implementations or upgrades, we don't know about them, and they just come out of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we have had issues, we have reached out to Qualifacts, and Qualifacts has been very responsive...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some things in the system that we wish would work in certain ways to make our jobs easier....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We were told about some changes that came from the acquisition, but we haven't really seen any changes....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I used to be able to get the help I needed; now, I submit a ticket and flip a coin to see who...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

When problems occur, we just don't get anything done. The vendor removed the support team's email...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A year and a half ago, the vendor was personable. I could get on the phone with people who cared...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor has completely insulated themselves from answering any tough questions or doing anything,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

When we bring up problems, such as notifications of appointment requests not showing up, the vendor...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I don't know anybody over at Qualifacts. We get shut down at the customer service level. I can't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Getting support is like pulling teeth. When I need to enroll for direct deposit and remittances with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Threatening Qualifacts financially is really the only way to get them to listen. I feel like they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If the vendor would be willing to export a simple, basic demographics thing to an SFTP folder, then...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

There were times when our skill sets and knowledge were extremely valuable to the vendor; I think...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In terms of scrubbing and editing things and meeting compliance contracts, we are able to do some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

My relationship with the vendor has gone to “!#$%&” since Qualifacts purchased them. We are not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I have been fighting with Qualifacts for the past several months over an HIE. Unfortunately, our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are very knowledgeable about what we do, and the product works for what we do. The billing...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I stay away from surveys, but when KLAS emailed me, I needed KLAS to take my input on how horrible...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InSync EHR has glitches daily. If it didn’t have glitches, the ease of use would be fine, but it...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

During the months when Roland was still the owner with a couple of more shareholders, it was very...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ever since Qualifacts acquired InSync, there has never been executive involvement. There is no...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There haven't been any upgrades. InSync EHR has been downgraded instead of upgraded. In the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Since InSync EHR was taken over by a different company, we don't have access like we did for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we first started with InSync EHR, their training was wonderful. InSync EHR’s technology is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

InSync EHR seems to be easy to use for people with all sorts of technology backgrounds. We have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I think it would be nice if our patients were able to use InSync EHR. Qualifacts has a patient...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have requested specific features in InSync EHR, but the vendor has been unable to produce those...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

Since Qualifacts has come on board, they have not had good control of their vendors, and some issues...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Qualifacts is really good at delivering new technology. The problem is that the technology doesn't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is a pattern. When Qualifacts has vendors that are supposed to do a thing, they either don't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the developmental area, the vendor always seems to be working on something. I understand that we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

In order to maximize the system, people have to be really tech savvy. I happen to have that kind of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is very comprehensive, and it has a lot of capabilities.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training for InSync EHR’s initial go-live was okay. But for some of the more recent projects...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, Qualifacts mostly delivers on what they say they are going to deliver. Qualifacts...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Overall, the product works as it is intended to. InSync EHR is pretty complex, so it is not super...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Part of the reason that we chose InSync EHR was that it was a much cheaper option than Epic's...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Qualifacts has implemented a customer care ticketing system, and that has been an improvement...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

The majority of our needs are met by Qualifacts, but there have been some times when we had to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like Qualifacts’ new customer care center where we have to submit tickets, and the majority of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We get eNewsletters from Qualifacts now about different things that they are rolling out, and they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

There are some things that Qualifacts promised us they would deliver a long time ago that they still...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor lets us know whether there are issues. They will just make upgrades on their own, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product is really easy to use once users have learned to use it, but the product can be...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Before Qualifacts took over, I loved the vendor's customer service. It was great, and I raved about...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We were a little taken aback when we no longer got phone support. We still get phone support for a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

We had an initial concern with the way Qualifacts charges to send statements to clients. Every time...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

The contrast between InSync EHR and our previous EHR is night and day. When we switched, our billing...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

The product takes some training. It is not as intuitive as our previous solution, but that is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

I would highly recommend InSync EHR, but for a smaller practice, it would be a bit too expensive and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Implementing the product took some time, but that is because the vendor listened to us and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We used to be able to use InSync EHR for everything, but then, Qualifacts came in. Since then, we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InSync EHR's recent upgrade has made it prettier. The system still has the same information, but it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's customer service was awesome before it was moved to Qualifacts. Qualifacts still does...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like the system's customization. Each employee can customize their own account, so the things...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is one thing in the system that we wish Qualifacts would fix, but it isn't a huge thing. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

InSync EHR is part of our long-term plans. We bought it, so we are committed. In 12 months, I think...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I'm not sure whether I would buy InSync EHR again. It has some good features and some poor features....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Due to the fact that everything is online, I don't have paper charts to fall back on anymore. If...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Qualifacts keeps their promises but very reluctantly. Qualifacts’ executive involvement is fine, but...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I am charged a flat rate, and that rate is very high for service phone calls about issues. However,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Qualifacts' product is part of our plans solely due to the fact that transferring from one EHR to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation was ridiculous. Qualifacts sent somebody in to help train us, but then that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When we had questions after the InSync EHR implementation, we had a hard time dialing in. We would...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Qualifacts promised we would have certain things, but things weren't the way they were described to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

In terms of performance, InSync EHR is running. We have discontinued our RCM side because there was...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Qualifacts’ initial system to process EOBs was for us to go through a third party, so we took all of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Qualifacts' service ticketing system has become more clunky. They have also limited who we can call....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We like how intuitive the system is. From our administrative staff to our clinical staff, the one...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When InSync was just InSync, I had a very good relationship with their executives. Anytime there was...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

I have had no contact with the vendor since Qualifacts bought them out.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

InSync EHR is geared toward medical practices and is less geared toward specialty practices. There...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

InSync EHR has a ton of capabilities, so we are still discovering new things it can do. The system...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The timing of some things during our implementation was off. Some of our implementation staff...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

There is a bit of a language barrier between Qualifacts' support team and our staff members....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Qualifacts does a pretty good job of listening to our suggestions. That is impressive. They look...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Qualifacts has empowered us to train our staff in addition to giving us the information in their own...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With InSync EHR, we are able to get through everything and use the solution the way it needs to be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Overall, InSync EHR is going well for us, and we don't have a lot of issues with Qualifacts. They...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are a couple of things in InSync EHR that I wish worked a little nicer than they do. For...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The implementation and training were the hardest parts of the process. There are still configuration...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Loyalty, Product

We switched from our previous EHR because it didn’t have some of the integration that InSync EHR...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Value

I have tried to get in contact with our US-based representatives, and that has been awful. The way...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with the vendor started off really well. In the beginning, the vendor's...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor's salesperson sold us on what the system's forms looked like. They said that the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We used to be able to go into the vendor's education university and find a bunch of things to click...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It can be difficult to do paperwork in the product. The vendor told us that they would be able to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

InSync EHR is overpriced, and the vendor charges for a lot of extra things, such as email reminders....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Qualifacts’ customer service is a real struggle. The people who answer the phone are great and very...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I sent a list of issues to Qualifacts a while ago in hopes that we could set up a meeting, and we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

When we decided to switch our system to InSync EHR, our whole management team was on board. We were...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

The vendor had significant turnover during our implementation in roles where people had to learn the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The biggest thing Qualifacts can do is have a better understanding of how businesses operate and the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

Going in, I was really excited about InSync EHR’s productivity reporting and some of the things the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Loyalty, Operations

We have had some implementation problems. Qualifacts has been growing with us, and I think that the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

The vendor needs to realize that outcomes and A/R do matter. The vendor needs to focus on having...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Qualifacts really tries to make the product work. It just sometimes takes them a while because they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Qualifacts doesn’t really train us on the reporting process, but there is a webinar coming out soon...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Value

The overall monthly cost of the program is a good draw. I would definitely recommend the program...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We had somebody who was experienced during the setup, but they weren’t exactly stable, so the setup...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Qualifacts charges too much for Zoom and all the other things in the product.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We didn't know what we didn't know. We paid the vendor a large amount of money just for the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Every time I have called the tech support people, they have been very helpful. They stay on the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We lost a person from Qualifacts, and the vendor has tried to recover from that. We have been trying...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship, Product

The billing side of things does not work as smoothly as the vendor promoted. We have to key in some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Product

I don’t know the vendor's competitors. Qualifacts sold their product as being very adaptable to our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I have watched Qualifacts’ webinars and upgraded trainings, but I still don’t know what I do and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A year ago, I would have recommended InSync EHR to others. Now, my recommendation would be less...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I am on the phone with Qualifacts’ support team, it generally takes me a while to translate...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With our initial training, there were several people doing the trainings, and not everybody was...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I know there is a lot more that InSync EHR can do than what we use it for, but I have looked through...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I have been requesting that Qualifacts update our forms, and to this date, the forms have not been...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are not able to bill all of our carriers through InSync EHR. That is a direct issue with the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There has been a lot of talk about changing from InSync EHR. We are in the process of reviewing...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The person who did our initial InSync EHR implementation was absolutely wonderful. That person had...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Qualifacts charges us for every little thing. There was a point when we were not able to bill at all...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

InSync EHR has some really good qualities, and it is better than our previous system. We were...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

InSync EHR’s biggest downfall is the vendor’s customer service. When we first started with InSync...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

What Qualifacts promises is not meeting my needs. I have repeatedly asked them to do an upgrade, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We work with people at the vendor that are on every single email from Qualifacts, but they just...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

There are some unique aspects of our organization because of our area, our culture, and our need to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If the company were still owned by InSync, I would buy the product again. Since it was bought out,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

The vendor told us that they would work with us on licensing because we don't want to pay the full...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I wish Qualifacts would go back to doing virtual training. That was so much easier because we could...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor promised that InSync EHR would do certain things, but it is clunky. I have to call them...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I really like how the calendaring with the clients and the therapists works in InSync EHR. And I...

Jul 2023