InSync EHR Commentary
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RJ Parker
Research Director
KLAS Research Director - RJ Parker
 
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User Commentary

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CEO/President

Operations

The vendor could have done their implementation correctly. We went through more than one...

Nov 2024
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CEO/President

Relationship, Operations

The vendor's revenue cycle management is terrible because the vendor has outsourced it. I try to...

Nov 2024
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CEO/President

Value

The vendor charges us rather ridiculous fees to maintain their database, access, and support. We...

Nov 2024
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CEO/President

Relationship

The expectations that the vendor has set that have fallen short are with customization and...

Nov 2024
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CEO/President

Loyalty, Operations, Product

The system is set up correctly. It is fairly easy, but getting set up is difficult. There are much...

Nov 2024
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CEO/President

Culture, Relationship

Qualifacts outsources their customer service. When I signed up with the vendor, they were based out...

Nov 2024
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Manager

Product

I like the customizability of the solution. I can pretty easily add a different kind of visit to our...

Oct 2024
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Manager

Loyalty, Product

InSync EHR is great, but Qualifacts changed the look of it when they acquired InSync. I liked it...

Oct 2024
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Manager

Relationship

We are not very happy with this solution. When we used to have an issue, we could call InSync, and...

Oct 2024
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Manager

Product

There are a few things that can't or don't change in InSync EHR. One example is the wait list, which...

Oct 2024
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Manager

Loyalty, Relationship, Product

Qualifacts is working hard to stay current. We can read about the new technology and what it does,...

Oct 2024
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Manager

Operations

When we were first brought on to InSync EHR, we had an in-person trainer. While that process wasn't...

Oct 2024
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Manager

Value

Qualifacts charges for a lot of things. We were looking into the credentialing thing, and we...

Oct 2024
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Manager

Product

There are parts of InSync EHR that are just clunky; we do weird things to get the system to do what...

Oct 2024
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Manager

Loyalty

InSync EHR meets our needs, and Qualifacts is always doing updates. When we bought InSync EHR, we...

Oct 2024
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Manager

Relationship

I’m a little frustrated with Qualifacts because I recently put in a ticket, and I have heard nothing...

Oct 2024
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Manager

Operations

The implementation of InSync EHR was rough because we had to pay other people to help implement it....

Oct 2024
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Manager

Operations

The initial training on InSync EHR would have been in that implementation and the quality was not...

Oct 2024
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Manager

Product

I like that InSync EHR has a payment system where they send an email with our invoice on it, and the...

Oct 2024
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Manager

Product

Qualifacts changed InSync EHR a couple of months ago, and I wish that they had some sort of feedback...

Oct 2024
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Manager

Culture, Operations

The vendor upgraded the Qualifacts product that we had originally, and that did not work as promoted...

Oct 2024
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Manager

Relationship

Qualifacts does tell us when they change something and go over what is going on now. The technology...

Oct 2024
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Manager

Operations, Product

If I were to give advice to someone considering InSync EHR, I would say that it works but that it is...

Oct 2024
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Manager

Value

Qualifacts charges for all text messages, emails, and services. Whenever we have questions about the...

Oct 2024
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VP/Other Executive

Relationship

If we have problems, we send in a ticket to Qualifacts support, and they respond and fix the...

Sep 2024
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VP/Other Executive

Relationship

Qualifacts' support is kind of a problem. We do get some of our problems resolved, but there isn't a...

Sep 2024
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VP/Other Executive

Culture

We were told about some things during the sales process that have never worked. Qualifacts hasn't...

Sep 2024
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VP/Other Executive

Culture, Loyalty

We would like to have better availability of data and be able to get data out of the system, but we...

Sep 2024
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VP/Other Executive

Operations, Product

For the most part, everybody has been able to learn how to use InSync EHR and use it pretty...

Sep 2024
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Manager

Product

We love the billing portion of InSync EHR. It is super easy to navigate and work with. It has great...

Sep 2024
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Manager

Value

We had quotes from other companies that charge significantly less for appointment reminders. We pay...

Sep 2024
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Manager

Loyalty, Product

InSync EHR is getting better, and it has come a long way since Qualifacts bought the solution....

Sep 2024
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Manager

Operations

We originally had a great implementation team that was helping us configure our whole setup so that...

Sep 2024
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Manager

Relationship

I would buy InSync EHR again. Knowing what I know now, Qualifacts has a lot to offer, and they...

Jul 2024
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Manager

Culture, Value

When we wanted to leave Qualifacts, the owners of our organization wanted to save money; they...

Jul 2024
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Manager

Relationship

With Qualifacts, it can be hard to get someone to help us. That is definitely because of the new...

Jul 2024
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Manager

Relationship

So far, Qualifacts is keeping their promises. They are doing a rollout and updating the features so...

Jul 2024
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Manager

Loyalty

I don’t see my satisfaction with Qualifacts changing. They are on the right path. I think they have...

Jul 2024
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Manager

Product

InSync EHR could maybe be a little more streamlined; there are a thousand different ways to do the...

Jul 2024
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Manager

Loyalty

We switched from InSync EHR, and then we switched back quickly. The owners thought they found a...

Jul 2024
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CEO/President

Relationship

It can be difficult to speak with anyone at Qualifacts about issues, and the vendor's ticket system...

Jul 2024
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CEO/President

Operations

The system's intricacy is a significant hindrance for our agency. Our agency and the population we...

Jul 2024
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Manager

Value

There are a lot of add-on charges. For instance, we don't use the integrated fax or email system...

Jun 2024
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Manager

Operations

The initial training was awesome. The ongoing training is a little spotty. When the vendor was...

Jun 2024
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Manager

Operations, Product

I wish InSync EHR integrated better with our website and the patient service request piece that we...

Jun 2024
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Manager

Relationship, Product

Right now, we are using the wait list through InSync EHR, and I don't think we are using it as...

Jun 2024
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Manager

Relationship, Product

The vendor does improve the product. I don't know that I would consider that new technology rather...

Jun 2024
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Analyst/Coordinator

Operations

Due to the pandemic, we had many hiccups during our go-live.

Jun 2024
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CEO/President

Value

We are unhappy that scanning is an additional cost. It is not easy to implement new items into the...

Jun 2024
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Director

Loyalty, Relationship

The main reasons we are going to leave InSync EHR are the extremely low-quality customer and...

Jun 2024
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VP/Other Executive

Relationship

I don't think I have ever had anyone from Qualifacts promise me anything, but it takes a while to...

May 2024
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VP/Other Executive

Product

We really don't have InSync EHR attached to any external solutions. The billing works, and the...

May 2024
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VP/Other Executive

Value

Whether we would buy InSync EHR again depends a lot on the pricing. There are some features and...

May 2024
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VP/Other Executive

Relationship, Operations

There used to be a webinar where Qualifacts would talk about improvements to functionality in the...

May 2024
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VP/Other Executive

Product

I just don't know how effective the accrual-based accounting financial management system is yet. I...

May 2024
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VP/Other Executive

Operations, Product

There are certain things we wish we could improve. InSync EHR is more challenging than perhaps it...

May 2024
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VP/Other Executive

Relationship, Product

InSync EHR doesn't meet all our needs. The financial management and the data connectivity with that...

May 2024
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VP/Other Executive

Relationship

We had difficulty understanding what we needed and communicating our needs to Qualifacts so that...

May 2024
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CEO/President

Culture, Value

When we got the system, one selling point was that we would own the software, so we could lease it...

May 2024
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CEO/President

Operations

I'm sure the vendor does little upgrades in the background, but I haven't seen regular updates as we...

May 2024
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CEO/President

Loyalty

As we continue to grow and potentially bring in other practices, we are starting conversations about...

May 2024
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CEO/President

Culture

During our sales discussions, I was told that Qualifacts had interoperability paths to integrate...

May 2024
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CEO/President

Culture, Relationship

I was told we would have a direct point of contact who would stay in touch with us regularly, and...

May 2024
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CEO/President

Product

We were told we would have some flexibility with reporting in terms of creating our own reports, but...

May 2024
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CEO/President

Product

I like the customization within the system and how it allows us to customize templates and notes....

May 2024
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Manager

Relationship, Product

Overall, InSync EHR is a good system, but its reports are very limited. We can only run reports on...

Apr 2024
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Manager

Culture, Value

I am very limited on what I can access in the system. I have to ask for permission to access reports...

Apr 2024
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(0)
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Director

Relationship, Product

There are basic functions that an EHR should have that are missing from InSync EHR. The vendors that...

Apr 2024
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Manager

Relationship

When we started with Qualifacts, they didn’t keep all their promises, but they are getting better....

Apr 2024
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(0)
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Manager

Culture, Value

Qualifacts' model is to nickel-and-dime customers; every little thing is an add-on. While we pay one...

Apr 2024
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(0)
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Manager

Operations, Product

The onboarding and the learning curve of InSync EHR are tough, but once our providers finally get...

Apr 2024
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(0)
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Manager

Product

I would love to see improvements in the Qualifacts' LMS because it is clunky. It is not helpful as I...

Apr 2024
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(0)
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Manager

Operations

InSync EHR is a very complicated system. Qualifacts has built so many ways to accomplish something...

Apr 2024
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Manager

Relationship

Qualifacts' phone support used to be fantastic. I had one or two people that I emailed straightaway...

Apr 2024
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Manager

Relationship

Qualifacts relies heavily on clients to point out all the issues in their system rather than finding...

Apr 2024
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Manager

Loyalty, Relationship

I'm hopeful about some of the new things that Qualifacts has announced. Some things have been broken...

Apr 2024
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(0)
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Manager

Relationship

When we started with InSync EHR, we had so many issues that many of the executives got heavily...

Apr 2024
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CEO/President

Loyalty

We are interested in finding a system where new clients can go online, type in their information,...

Mar 2024
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CEO/President

Loyalty

We want to move away from Qualifacts because we are frustrated with the billing side. We were...

Mar 2024
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(0)
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CEO/President

Culture

My biggest complaint about Qualifacts is that when Qualifacts came on, we had a contract with InSync...

Mar 2024
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CEO/President

Product

The problem is that we are using so many products under the EHR, and I am happy with some products...

Mar 2024
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CEO/President

Product

The EHR itself seems fairly good in how it functions. We are pretty happy from the point of view of...

Mar 2024
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CEO/President

Product

It would be nice to have the same settings set up for our whole facility so that every time we need...

Mar 2024
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CEO/President

Product, Value

InSync EHR is good for what it does, but it doesn't have all the things that we would like to have,...

Mar 2024
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CEO/President

Value

Since the takeover by Qualifacts, it seems like every little thing is an extra cost. It would be...

Mar 2024
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CEO/President

Product

Our clients complain about InSync EHR a lot. When they are filling out paperwork through the portal,...

Mar 2024
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CEO/President

Relationship

The support from the vendor has gone way down in quality since they went from InSync to Qualifacts....

Mar 2024
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