CareLogic EHR
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I don't see any improvement from Qualifacts. I see that we as an organization have streamlined some...
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Loyalty, Value
As an operations person, I recognize that everybody hates their EHR, so it is all about which one...
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Relationship
Qualifacts has been super late in delivering some things for us. CareLogic EHR is not a super...
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Relationship
There have been times when we needed Qualifacts to run a script on something to help us identify...
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Loyalty, Product
Qualifacts has a disconnected product for community-based providers. We have looked at that product...
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Product
CareLogic EHR’s design is not great. There are too many clicks, and it has a very confusing menu....
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Relationship
I don't think Qualifacts is responsive. I have reached out to their senior leaders with some...
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Relationship, Product
The vendor did a lot of work on their data and the connector, and that was a pretty solid...
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Loyalty, Relationship
I am very optimistic about the new Qualifacts CEO and his ability to lead the organization going...
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Relationship, Operations
I would buy CareLogic EHR again. There is no perfect system, and CareLogic EHR has its challenges,...
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Value
Qualifacts is charging for every little thing, and that is a change since we signed up with them....
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Loyalty, Relationship
Qualifacts is really customer focused. Customers aren't always happy, but every customer wants what...
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Relationship, Product
The one issue that has been raised by a lot of customers is historic purging and deletion. Some...
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Product
Qualifacts' product is exceptional. It is fully featured, and I like to think the vendor has thought...
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Operations
I am pretty much going to give Qualifacts perfect scores on everything to do with the...
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Operations, Product
Qualifacts' system is not easy to use. It has a pretty steep learning curve to it, but that is not...
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Relationship
Qualifacts has what they call a user community, which is a pretty good resource if we need help....
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Loyalty, Relationship, Product
Our state often comes out with new data reporting requirements, and Qualifacts is pretty good about...
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Relationship
Qualifacts' web support is pretty good, but sometimes it takes them a while to respond to their...
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Product, Value
If I knew anybody looking for an EHR system, I would definitely recommend CareLogic EHR. Based on...
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Operations
Qualifacts’ implementation teams are amazing. They answer questions really well. They give us a lot...
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Loyalty
I am excited that we are going to be integrating a client portal from OnCall, which Qualifacts has...
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Loyalty, Product
Some of the things that we have been promised for years are actually here. The integration with the...
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Relationship
Qualifacts has had a lot of turnover in their customer support department, and sometimes it will...
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Product
I can't imagine that anybody could possibly complain about how easy it is for them to do their...
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Culture, Value
We paid for a reporting license initially. We really haven't used it because we haven't had a report...
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Product, Value
One of the issues we have with the product is with getting more configurations on the back end. It...
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Product
The reporting leaves a lot to be desired in terms of customization. I have tried the report writer,...
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Product
We constantly have to add third-party applications to support CareLogic EHR. I have third-party...
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Relationship
One of our frustrations with the vendor’s support is that sometimes we get two different answers. I...
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Relationship
Qualifacts is very reactive. They wait until multiple people have submitted a ticket on an issue. I...
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Relationship
If I need something done, I go through the support team. Otherwise, I won't get a prompt response....
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Relationship, Product
We have issues with latency, outages, and product development. The vendor is not as timely as they...
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Operations
Sometimes the vendor is late in communicating upgrades, and that leaves us scrambling. They provide...
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Operations, Value
The vendor provides good instructions. I can navigate the product, but they don't provide much...
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Product
CareLogic EHR works well when it works, but we experience a frustrating amount of latency and...
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Culture, Value
Extra charges are not really too frequent or too high, but Qualifacts does charge for add-ons a lot....
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Loyalty
I really love the product, and I am looking forward to the changes that are coming.
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Product, Value
The billing side is probably the biggest pain point we have. If we have to do a rebill or anything...
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Relationship
The vendor has a great user community. That is probably the biggest selling point. We can talk with...
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Relationship
Qualifact’s support team used to start working on the tickets really fast, but they are going the...
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Product
Qualifacts does a really good job with the billing flow from the provider side in terms of the...
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Culture, Relationship
The vendor always tells us that everything is going to be great and that things are new, innovative,...
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Culture, Relationship
The vendor has gone through a changing of the guard a lot lately, so they make promises they might...
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Value, Value, Value
When Qualifacts comes up with new things, like a new integration or reporting software, they are...
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Value
We are struggling to do more things in one spot in the product. We have certain add-ons that are not...
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Culture, Product
CareLogic EHR is not an all-in-one record. We have a separate login for the system, and the system...
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Operations, Product
I think it is great that Qualifacts wants to provide additional tools to the user, but I think...
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Culture, Value
With a lot of Qualifacts’ new functionalities or features, there is usually a setup fee in addition...
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Product, Value
CareLogic EHR streamlines our workflows, so we have one centralized, HIPAA-compliant location to...
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Relationship
My suggestion to Qualifacts would be to invest more in their developers and support teams. I have...
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Product
CareLogic EHR is a much more intuitive EHR than what we had previously. We can configure many...
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Relationship, Operations
Qualifacts’ road maps and timelines are pretty soft. Timelines often end up getting extended. We...
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Loyalty
Qualifacts supposedly has some big things coming, and I can see them, but I can't touch them yet. I...
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Product
One of the things I like about CareLogic EHR is that there are a lot of customizable things I can...
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Relationship
There is a Qualifacts user group for my area, and that group has been extremely helpful on many...
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Relationship
Qualifacts’ support team has constant turnover, which in turn means that our tickets don't get...
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Culture, Product
I would like Qualifacts to give us the ability to have a preferred name as the name that shows up on...
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Product
The product’s ability to communicate with other EHRs seems very limited to me at this point. There...
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Loyalty
We are moving away from Qualifacts because we have had some changes in our organization and need to...
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Operations
Our implementation was horrible. There have been many upgrades since, and most of them have had problems....
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Product
Qualifacts has a vision, but they don't deliver on it. I don't think Qualifacts rolls out anything...
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Operations, Product
CareLogic EHR is pretty easy to use.
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Relationship
Qualifacts doesn't admit to anything until they get at least 50 tickets and people are saying the...
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Relationship
Qualifacts just did a whole revamp of their executive team over the last couple of years. When I...
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Culture, Relationship
Qualifacts says they offer a lot of quality measures, but the user has to dig and dig. A while back,...
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Loyalty
We are happy with CareLogic EHR. It is super easy to use, and CareLogic EHR is great. Overall, it is...
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Culture, Relationship
Qualifacts keeps their promises, but they may not always keep their timelines. If Qualifacts says...
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Relationship, Product
Lately, we have had a little downtime. We thought the reason was that Qualifacts absorbed a bunch of...
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Operations
The training used to be a lot better. It seems like Qualifacts used to have trainings going up all...
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Relationship, Operations, Product
Implementing new features takes Qualifacts a while. And although they have betas and things,...
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Loyalty, Value
I think in the next year, Qualifacts is going to perfect the score for driving tangible outcomes....
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Relationship
The support quality depends on who we get. We will either get somebody who is amazing or somebody...
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Loyalty, Operations
Qualifacts had a virtual conference, and it was really great. It was a really nice platform, and I...
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Relationship
Sometimes Qualifacts is a bit delayed, but they do keep their promises. They keep us apprised if...
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Operations, Product
CareLogic EHR is user friendly for the end user. That is what I like the most about the product. It...
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Product
The medical side of CareLogic EHR is a bit unfriendly. The orders don't really go anywhere in...
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Product
For our finance team, the claims remittance and things like that are really good within CareLogic EHR....
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Culture, Value
Sometimes Qualifacts charges for every little thing, but other things seem to be included. Some of...
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Product
The reporting features are wonky. And Qualifacts’ developed open-database connectivity doesn't...
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Relationship, Value
I had a great relationship with the former CEO, and I feel the current CEO is accessible and that I...
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Product
CareLogic EHR definitely has strengths. It is totally customizable, it is relatively user-friendly,...
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Relationship
Qualifacts has an internal struggle in hitting their own deadlines. I would like Qualifacts to not...
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Relationship
Qualifacts doesn’t make any promises. When we ask for upgrades, the vendor will say they will put...
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Relationship
The support that we get from Qualifacts is minimal. It is not good. Qualifacts doesn't have an IT...
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Product
There are a lot of things in the product, such as the injection modules, that we have to use pretty...
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Loyalty, Product
We have been with CareLogic EHR for a long time, and we can't get Qualifacts to change anything. We...
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Loyalty
The portal solution that Qualifacts has is just nonsense. It is not useful. We decided not even to...
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Culture
Qualifacts tries to keep their promises, but they have not kept every promise they made when they...
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Operations, Product
Our accounting people are really happy with the claims system. It does billing well, and it is very...
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Loyalty, Product
The biggest issue with CareLogic EHR for most people is the latency and downtime. The product has...
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Operations
Qualifacts doesn't offer a lot of training. The training they do offer costs lots of money. The...
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Loyalty, Relationship
The only reason I would buy CareLogic EHR again would be because of the vendor's deep bench in our...
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Operations
We implemented things based on guidance from our implementation person, and things ended up not...
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Loyalty, Product
We have waited on a lot of product things that have never come to fruition. We still need some basic...
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Value
The functionalities that the vendor is rolling out come with an add-on cost. I don't know whether...
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Loyalty, Relationship, Product
We have been meeting with Qualifacts regularly to resolve performance issues, such as outages and...
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Relationship
There is no phone support. Everything is through a ticketing system. Qualifacts’ support is awful...
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Relationship
Qualifacts dos a good job in terms of their communication of release notes and telling us what is coming....
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Relationship, Product
As far as Qualifacts’ product road map goes, it is rare that Qualifacts meets the timelines that...
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Product
Some of what Qualifacts has promised, such as reporting or mobile access, are things that we would...
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Product
Some staff members may say the ease of use is very low, but I think staff members sometimes just...
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Relationship
I usually don't have any problems with Qualifacts’ support team. They are pretty responsive, and for...
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Loyalty
Qualifacts changed their leadership team in the last couple of years as they merged with another...
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Operations
My agency is small, and I don't write code. I initially spent many hours with Qualifacts trying to...
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Relationship, Operations
Qualifacts finally has a user group that is relevant to us. We recently had a meeting with that...
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Relationship, Operations
After the initial implementation, we struggled for a while because we no longer had one specific...
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Relationship, Operations
Qualifacts tries with their upgrades, but they are missing that personalized, one-on-one touch. The...
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Loyalty, Relationship
We really think Qualifacts is trying to help us drive outcomes, but the vendor's hands are tied on a...
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Value
Qualifacts has promised us a client portal for years, and we have recently learned the vendor has...
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Operations
Our implementation with Qualifacts was horrible. We went a long time without being able to bill out...
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Loyalty
There are huge gaps in CareLogic EHR. We make things work, but we have so many time-consuming...
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Operations, Product
I do all of the training for the new hires, and I have CareLogic EHR formatted in a way that the new...
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Operations
I am neutral on recommending CareLogic EHR to others. The product is better than using paper and...
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Operations
Qualifacts has a really good, awesome trainer. Anytime a training session is done, it is recorded...
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Culture, Loyalty
Qualifacts made so many promises to us that they didn't follow through on. We did so much research...
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Operations
The initial training from the vendor was thorough; it was great. The people who we sent to get...
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Product
CareLogic EHR has features that we wish we could customize that are just minor details. For example,...
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Product
The vendor could add to CareLogic EHR what has been added to other systems, which is telehealth...
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Loyalty, Relationship
The vendor stays on top of what our requirements are. Our satisfaction with the vendor is...
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Operations
The transition to CareLogic EHR was so intense. I never want to do that again. We went from paper to...
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Product
There are some pros and cons for sure, but for users, CareLogic EHR is very straightforward.
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Relationship
There was something that came up with the treatment plans, and we had to submit a ticket to the...
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Operations, Product
We just went through a transition upgrade, and it went smoothly. It was not an issue.
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Relationship
We don't really have a good relationship with Qualifacts from a customer-contact point of view. We...
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Product
The solution is a couple of generations behind on its software side. It is a really table-based and...
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Product
We have heard about new technology, but we have not seen anything yet. Things have gotten better...
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Culture, Loyalty
Our issue with Qualifacts is that we came together with them through an agreement, but we never did...
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Culture, Relationship, Product
CareLogic EHR has too many instances of downtime, and Qualifacts doesn’t keep up with the promises...
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Relationship, Operations, Product
We are having issues with reporting our data to our states. We also can't put in authorization...
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Relationship
Recently, things have been a little spotty with Qualifacts' service. Normally, we get responses from...
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Product
We put tons of data into the system, but there are no reports that pull the data out. We have to...
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Culture, Relationship
Qualifacts informed us that they were changing their report writing system several years ago, but...
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Product
I like that CareLogic EHR tells me when people haven't completed their jobs. There are alerts for...
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Loyalty
We see the third-party plug-ins Qualifacts tends to use as negative. The issue isn't that...
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Product
One of the things that we have run into in the platform is that if we use our email addresses for...
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Product
In the behavioral health sector, I don't know that there is a product that is any better than...
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Loyalty, Relationship
Qualifacts' road map tends to change over time. We expect one thing and it changes, or things keep...
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Culture, Value
Through some conversations over time, we have worked through a lot of the vendor charging for every...
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Operations
Qualifacts rates pretty high on training, and that is mostly because of their community and the...
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Loyalty, Relationship, Operations
There was a big push for integration services, and the vendor created a team. We have not really...
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Loyalty
Several different things are going on to enable us to share data. A lot of times, the vendor can't...
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Relationship, Product
There have been some downtime issues. They are not terrible, but the amount of downtime seems like...
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Culture, Product
CareLogic EHR does not fully support all the services we offer. We have to have a separate EHR for...
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Relationship
If we put in a ticket, it means we have exhausted every method within our organization trying to...
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Relationship
The vendor does a decent job with proactive service. They let us know about yearly changes in...
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Relationship
Prior to the vendor’s run of acquisitions and corporate leadership changes, we probably had a much...
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Relationship, Operations
Impact Pro has given us issues. We went through a period of time where we needed the vendor to build...
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Product, Value
For what we use, the system offers a good value. The majority of other organizations are going to...
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Product, Value
We like to configure things as we need to because every state does things slightly differently. The...
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Relationship, Product
We feel like the stability of the system is in question. We regularly experience some hiccups,...
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Loyalty, Relationship, Product
Qualifacts has merged with Credible, and they have a new CEO in place. We can tell there have been...
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Operations
Qualifacts keeps some but not all of their promises. The implementations of new products are...
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Relationship, Product
We have had a lot of issues recently with CareLogic EHR. Things weren't this bad before, but lately,...
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Relationship
If we hadn't persistently nudged the vendor to see when we were going to get started, we may not...
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Operations
Qualifacts overpromised and underdelivered a bit with our implementation. Once we went live, we got...
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Culture, Product
We really love CareLogic EHR, but there is a high frequency of downtime, and that really disrupts...
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Loyalty, Relationship
The vendor is getting to a better place because they are delivering things and talking about the...
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Product
Some of our issues with CareLogic EHR’s ease of use come from the way that we built the product. We...
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Relationship
Qualifacts’ web support has been okay, but their phone support has not been great. I would like the...
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Relationship
The only way we can reach out to Qualifacts is by creating a ticket through the portal. We can’t...
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Product
I would consider recommending CareLogic EHR depending on the needs of the organization I am...
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Relationship, Operations
We have had issues with implementations and integrations that have taken longer than expected. We...
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Relationship
Qualifacts’ support team seems to either be really good, responsive, and fast or not responsive at...
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Loyalty
When Qualifacts tells us they are going to do an implementation, the beta testing typically takes...
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Operations
The initial training from Qualifacts was good, but there has been no ongoing training. We have had...
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Loyalty, Product
We are not sure whether CareLogic EHR is made for organizations like ours. We have so many different...
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Culture, Loyalty, Operations
There are lots of modules within CareLogic EHR, and if we did not implement some modules at our...
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Product
We have been having a lot of issues with downtime. Anytime there is an upgrade or a patch, there...
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Relationship
Qualifacts could work on alerting us as soon as something goes wrong in the system. We have a...
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Relationship
I love that Qualifacts has a passion for behavioral health. The Qualifacts people I work with are great....
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Relationship, Operations
We have some frustration with Qualifacts' support. If they can't re-create the issue we are...
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Operations
Qualifacts offers a lot of training. Overall, our end users are pretty satisfied with the training program....
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Loyalty, Relationship
Qualifacts is working on a solution to send documents to our clientele so that everything uploads in...
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Loyalty
The bigger Qualifacts gets and the more components they add, the more they push off deadlines. There...
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Operations
When we implemented the system, the vendor did some training and then let us work remotely. They did...
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Product
We have frequent downtime with the system where our staff can't log in, even to get client phone...
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Loyalty, Product
We have been waiting for a long time to be able to manage our own password resets. We want that...
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Relationship
Qualifacts has a nice community setup, and the community website has an enormous amount of useful...
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Relationship
The vendor’s support is decent. The vendor is accessible, and they communicate effectively if there...
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Product
The product’s user interface is very dated. The whole look of the system could use a refresh. The...
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Relationship
We usually know that CareLogic has a problem before Qualifacts does. When the system goes down, the...
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Relationship
Our liaison has introduced themselves to us, but we don't have much communication with them. We...
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Loyalty, Product
Overall, the system provides what we need for documentation and allows us to build forms, especially...
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Relationship, Operations
The vendor's support since the go-live has been spotty. There seems to have been a lot of turnover...
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Product
CareLogic EHR is great overall, but it doesn't play well with third-party systems sometimes, and...
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Relationship
Sometimes Qualifacts' customer service is sorely lacking. Before the vendor merged with Credible,...
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Relationship, Product
Even if a client does not want to share information with our other departments, we can't separate...
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Product
Since the COVID-19 pandemic, a lot of agencies have gone very digital and remote. CareLogic EHR...
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Relationship, Operations
Qualifacts is not on top of implementing things or keeping timelines that have been set by external...
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Relationship
There are huge delays in the vendor's people getting back to us after we submit work tickets. We...
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Product, Value
The reporting end of things is where we have run into a lot of problems. If a report is not a canned...
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Operations
To our EHR administrator, CareLogic EHR is not very user friendly. So our administrator has to...
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Loyalty, Product
The product needs a better patient portal. It has a portal right now, but that portal doesn't work...
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Product
We would like to have the ability to upload and attach explanations of benefits in the product. I...
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Loyalty, Operations
Overall, I like the system. There was a bit of a learning curve in the beginning. We liked the...
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Loyalty, Product, Value
We knew of other products, but CareLogic EHR was pretty much what we looked at. What works really...
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Product
Overall, I am satisfied with CareLogic EHR because what we had previously did not work for us at...
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Product
We used to have an old DOS program that was basically our EHR but that was more of a billing...
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Product
The big complaint is that the receivable system really needs to be more user friendly so that we...
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Operations
Qualifacts was great during the implementation and the kickoff. They were very helpful. Qualifacts...
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Culture, Relationship
The vendor has made a lot of promises in the time that we have been with them, but the things they...
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Value
The vendor has been doing more and more one-off charges, so I wouldn't say that they avoid charging...
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Operations, Product
The product's strength is its ease of use. When we train new staff members, they find the product to...
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Relationship
Qualifacts is keeping up-to-date on diagnoses and different things like that. Qualifacts sends...
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Relationship
Qualifacts has an off-site help desk where we can put in a ticket for an issue, and the help desk...
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Product
I would recommend CareLogic EHR. I would tell people to do their homework first to make sure that it...
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Product
When it comes to managing claims in CareLogic EHR, the vendor has a claims engine that runs...
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Operations
The training could be better if Qualifacts divided things up by advanced, intermediate, or beginner...
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Loyalty, Value
Because of the costs associated with getting a better reporting platform and the modules I need, my...
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Loyalty
We are moving more into care coordination, and some billing components are not quite as efficient in...
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Product
I like CareLogic EHR’s scheduling services and some of the points of entry, such as putting a client...
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Relationship
Qualifacts is very good about communicating what their vision is and where they are headed. They...
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Relationship
We haven't had to go up the ladder to resolve problems at Qualifacts. They are very good at solving...
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Product, Value
CareLogic EHR has helped us in a few ways. We can set it up so the clinical assessments are...
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Culture, Product
Most of the product's functionality works as promoted, but we still encounter things that the vendor...
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Product, Value
The product doesn't really support our integration goals. For CareLogic EHR to be interoperable, we...
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Loyalty
Over time, the product quality has gone down. We are not very likely to recommend CareLogic EHR. I...
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Product
End users can follow the product and can use it, but it doesn't necessarily make their jobs easier....
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Product, Value
Qualifacts offers a whole bunch of outcomes that we simply aren't working on. That depends on how we...
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Product
The best thing about the system is how much control we have at our level as opposed to having to go...
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Operations
We are not extremely dissatisfied with the upgrade implementation process, but we aren’t extremely...
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Operations
When Qualifacts does training, it is pretty effective. Every once in a while, we do have a trainer...
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Operations
When there are new functionalities for Carelogic EHR, we receive training through a PowerPoint or a...
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Product
Some functionality within CareLogic EHR is a bit clunky. Some of that is because the system has us...
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Relationship, Value
Overall, CareLogic EHR has been a stable platform for us, and it has met our needs, but it hasn't...
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Product
A recent new technology that Qualifacts delivered was the treatment plan feature, and the vendor did...
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Relationship
We don't really have much interaction with the vendor's executive team, but the vendor’s support...
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Relationship
We have a lot of pain points, and the vendor is not reactive to our pain points. The vendor calls...
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Value
I don't think the vendor avoids charging. Everything we want to do seems to be an actual charge. We...
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Operations
Qualifacts provides great training for the things that they do release.
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Product
Sometimes some of the offerings that they have will be like 80% of exactly what we need. The product...
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Product
CareLogic EHR is very user friendly for the front-end user.
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Loyalty, Product
In comparison to other systems, CareLogic EHR is the most versatile. But that depends on what people...
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Relationship, Operations, Product
There is a ton of documentation that Qualifacts has on their community site. I have been in...
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Relationship, Product, Value
Driving outcomes takes a little work. A lot more payers are moving to some sort of outcome basis....
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Loyalty, Relationship, Product
Qualifacts was a little behind on new technology for a little while, but the technology is coming....
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Loyalty, Relationship
Qualifacts has definitely come a long way since their first change after losing the CEO. The CEO...
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Relationship
Most customers are set up with a customer support specialist. We can go to them if we have something...
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Culture, Value
I am surprised at some things that Qualifacts charges us for. But for the most part, the charges are...
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Relationship, Operations
Qualifacts has state-specific user groups. Some specific states require us to do certain things, and...
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Product
I would probably buy CareLogic EHR again. Lately, we have had some problems with data latency and...
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Culture
Qualifacts keeps the majority of their promises. One of the things that hampers the vendor's...
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