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User Commentary
Product
The best way to explain Carelogic EHR is that it works. It could be worse, and it could be better....
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Relationship
One of the big pain points with Qualifacts is customer service. We had a big issue that was an error...
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Loyalty, Relationship, Product
Qualifacts is not so different from any other software company. They always have the road maps, and...
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Loyalty
I’m not sure whether I would buy CareLogic EHR again. If we were going to start over fresh, I would...
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Operations
With the implementation, sometimes the vendor just does too much. Obviously there are a lot of...
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Relationship
We have been working to integrate a couple of different things. One is this tool that has metrics...
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Relationship, Product
One of the vendor's main problems is that they have grown too fast. They have had a lot of...
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Value
We were trying to update something with our reports, and we asked for something to be added to the...
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Operations, Product
Improvements don't really happen a whole lot, and when they do happen, it is not really the thing...
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Relationship
Once I get the support from Qualifacts, things are okay, but it takes forever to get. Also,...
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Relationship, Product
My wishlist for Qualifacts would be a point person to talk to and more ability to change and mutate...
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Operations, Product
I would tell someone thinking about implementing CareLogic EHR that it works probably pretty well...
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Loyalty, Relationship
Looking back, I think my satisfaction with CareLogic EHR has gone down instead of up. So, it is...
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Culture, Relationship
Qualifacts does not keep all of their promises in terms of time frames. If we put in a ticket,...
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Operations
The initial training was pretty good, but the ongoing training has been nonexistent. We have had...
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Culture, Value
I feel like Qualifacts could probably provide more value in terms of per service. Maybe some people...
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Relationship
My team handles most of the support calls with Qualifacts. The tools we have in the system are...
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Product
I would like to see more flexibility and advanced form creation from Qualifacts. We can create our...
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Product
CareLogic EHR is very user friendly for clinicians in comparison to the other systems that we have...
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Value
Qualifacts charges us anytime we add something on. EHRs are really expensive. I don't know what a...
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Loyalty
Qualifacts is starting to go down the AI route. I am interested to see whether they could bring it...
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Loyalty, Product
There is a reporting feature that lets us write reports that we can publish so that people can run...
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Operations
I am not a fan of Qualifacts' trainer, so I don't go to any of their trainings. That person has a...
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Culture
Qualifacts promised a lot of things in their sales speech that never happened. Qualifacts doesn't...
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Loyalty
We are not using the on-call feature in CareLogic EHR yet. There were some reasons for that, but...
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Relationship, Product
CareLogic EHR is truly set up for a community-based environment. CareLogic EHR is easy for our staff...
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Loyalty
There is one area where we are doing a lot of specialty care, and that is not an area that...
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Product
We had a lot of issues when we integrated a company that was actually using CareLogic EHR. That...
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Culture, Loyalty, Relationship
Qualifacts recently did some restructuring or sold the company, and in my opinion, the company has...
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Value
Several years ago, Qualifacts was supposed to have patient portals, and now they are rolling out a...
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Relationship
Qualifacts supports us and comes to our meetings. However, the vendor's people have changed a lot....
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Value
Qualifacts does everything okay. I can't think of anything they do that stands out. They may do new...
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Product
CareLogic EHR performs pretty well, and it is a good product overall. For the most part, it does...
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Product
There are really cool things Qualifacts is doing. They just recently put out an enhanced save...
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Loyalty
Qualifacts has three different platforms they use, and it really appears that InSync EHR and...
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Relationship
There are ways to reach Qualifacts’ executives if we have a need, but getting there takes a lot of steps....
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Loyalty, Product
CareLogic EHR is a great product, and I'm very pleased with what it does. Qualifacts has a wonderful...
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Relationship
Qualifacts is very good at having meetings with the executive team, and they do webinars for...
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Operations, Value
Qualifacts’ training piece is amazing, but there are additional costs for some of the more in-depth...
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Value
There is a lot of functionality that we need to use on a day-to-day basis in CareLogic EHR....
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Relationship, Operations
Qualifacts has a lot of really good ideas regarding things that they want to do and a road map that...
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Operations
Qualifacts does a lot of webinars, but it is a lot of repeat things. They also have a community, but...
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Loyalty, Product
CareLogic EHR does exactly what Qualifacts says it is going to do. It is a good product. I don't...
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Relationship, Product
CareLogic EHR has a lot of configurations where the only people who can update them are Qualifacts’...
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Value
Qualifacts purchased a telehealth solution to be able to integrate with CareLogic EHR, but they are...
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Product, Value
We have to hit submit on everything to save it in CareLogic EHR. That is just not intuitive; we just...
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Loyalty, Relationship
A lot of the communication from Qualifacts is more about the upgrades that are happening and what we...
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Relationship, Operations, Product
Qualifacts’ documentation is lacking. I would like them to just put in the UI something like...
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Relationship
Recently we have had some issues with Qualifacts. We have been experiencing a drop in support. I...
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Relationship, Operations
Qualifacts does a pretty good job with upgrades. They send out what is coming up in the next...
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Culture
Our contract renewal with Qualifacts was more about right sizing the numbers and less about the...
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Loyalty
We would most likely buy CareLogic EHR again because we have plans to expand and merge. CareLogic...
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Product
The biggest negatives with CareLogic EHR are the issues that we have with reporting. We have been...
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Product
The vendor has a reporting tool called Pentaho. We can use that tool to build some things and...
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Culture
It is difficult when Qualifacts tells us that they have a new product coming out but that product...
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Loyalty, Relationship, Product
Qualifacts has an AI product that we can use now. I believe that we can dictate the specifics of a...
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Relationship, Operations
The vendor has done a lot to help with explaining the requirements that we need to meet and our...
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Relationship
The vendor regularly holds town hall meetings where their executives will tell us their plans. Those...
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Loyalty, Relationship, Product
The vendor is going to be rolling out some changes to some of the system's reporting capabilities....
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Product
We would like it if we could build business logic into the forms within the system because we really...
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Product
The product works great, especially for everyday users like care managers, clinicians, and...
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Operations
The ease of use of this solution depends on each individual using it. I have some staff members who...
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Relationship
Our experience with the support team from Qualifacts has been hit or miss. Sometimes they respond...
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Loyalty
We have a hard time getting reports like state-required data that we have to report. This...
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Operations
Qualifacts has never offered to train our new hires. I do all the training for new users, and we...
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Relationship
Qualifacts has the Qualifacts Community, and they do send out announcements there. I get those from...
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Relationship
We do have an account manager from Qualifacts, and I have worked with them off and on since we...
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Operations, Product
Qualifacts has a lot of downtime. They have scheduled downtime, sometimes twice a week, sometimes...
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Culture
Qualifacts sold us a bunch of bells and whistles and made the solution look all pretty and perfect,...
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Relationship, Value
Qualifacts is good at communicating when there is a problem. I will get an email about the problem,...
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Product
Some of our clients are self-pay, but there is no self-pay option in CareLogic EHR, so when we are...
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Operations, Product
Once we understood how to use CareLogic EHR, it was pretty easy to navigate. The navigation is...
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Operations
We have some challenges on our end in terms of taking advantage of everything the product has to...
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Relationship, Operations
Qualifacts sends a lot of things to the community. That is great, but I think something general that...
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Operations, Product
I'm satisfied with CareLogic EHR. When we went live with CareLogic EHR, we had to build some of the...
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Relationship
The vendor’s support team that we have worked with has been awesome. That team, the cohort team, is...
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Relationship
Qualifacts has changed their support system, ticketing system, and all of that, and we have had some...
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Relationship
Qualifacts could improve how the check-ins work from an administrative and executive standpoint,...
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Loyalty, Relationship, Product
There are a lot of new things that we could be adopting through Qualifacts. We did an integration...
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Loyalty, Relationship
In the last year or so, Qualifacts has done a really good job of hearing what the client's needs are...
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Relationship
Qualifacts eventually keeps promises, and they are doing much better at it, but they have habitually...
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Loyalty
I think my score will be much higher next year because Qualifacts has a lot of things they are...
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Relationship
I put a negative comment in one of my surveys from the vendor about how long something took, and I...
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Relationship
In the last few months, customers have been losing their minds over the new user interface, some of...
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Loyalty
We are hoping to expand OnCall Patient Portal. We started with a pretty narrow scope for a couple of...
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Product
After using CareLogic EHR, I have grown to love it. Being able to hide menus, links, privileged...
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Product
The bigger a company is, the bigger risk they take with CareLogic EHR because larger companies have...
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Relationship
Qualifacts is receiving a lot of pushback. The merger between Credible and CareLogic has diminished...
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Relationship
There are a lot of things pending with Qualifacts. I sit on partnership calls with them, and I hear...
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Value
Qualifacts has begun charging for everything. They used to run scripts for free. If they already...
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