CareLogic EHR Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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User Commentary

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Manager

Product

The best way to explain Carelogic EHR is that it works. It could be worse, and it could be better....

Feb 2025
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Director

Relationship

One of the big pain points with Qualifacts is customer service. We had a big issue that was an error...

Jan 2025
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Director

Loyalty, Relationship, Product

Qualifacts is not so different from any other software company. They always have the road maps, and...

Jan 2025
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Director

Loyalty

I’m not sure whether I would buy CareLogic EHR again. If we were going to start over fresh, I would...

Jan 2025
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Director

Operations

With the implementation, sometimes the vendor just does too much. Obviously there are a lot of...

Jan 2025
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Director

Relationship

We have been working to integrate a couple of different things. One is this tool that has metrics...

Jan 2025
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Director

Relationship, Product

One of the vendor's main problems is that they have grown too fast. They have had a lot of...

Jan 2025
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Director

Value

We were trying to update something with our reports, and we asked for something to be added to the...

Jan 2025
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Director

Operations, Product

Improvements don't really happen a whole lot, and when they do happen, it is not really the thing...

Jan 2025
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Director

Relationship

Once I get the support from Qualifacts, things are okay, but it takes forever to get. Also,...

Jan 2025
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Director

Relationship, Product

My wishlist for Qualifacts would be a point person to talk to and more ability to change and mutate...

Jan 2025
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Director

Operations, Product

I would tell someone thinking about implementing CareLogic EHR that it works probably pretty well...

Jan 2025
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Director

Loyalty, Relationship

Looking back, I think my satisfaction with CareLogic EHR has gone down instead of up. So, it is...

Jan 2025
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Director

Culture, Relationship

Qualifacts does not keep all of their promises in terms of time frames. If we put in a ticket,...

Jan 2025
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Director

Operations

The initial training was pretty good, but the ongoing training has been nonexistent. We have had...

Jan 2025
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Director

Culture, Value

I feel like Qualifacts could probably provide more value in terms of per service. Maybe some people...

Jan 2025
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Manager

Relationship

My team handles most of the support calls with Qualifacts. The tools we have in the system are...

Jan 2025
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Manager

Product

I would like to see more flexibility and advanced form creation from Qualifacts. We can create our...

Jan 2025
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Manager

Product

CareLogic EHR is very user friendly for clinicians in comparison to the other systems that we have...

Jan 2025
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Manager

Value

Qualifacts charges us anytime we add something on. EHRs are really expensive. I don't know what a...

Jan 2025
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Manager

Loyalty

Qualifacts is starting to go down the AI route. I am interested to see whether they could bring it...

Jan 2025
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Manager

Loyalty, Product

There is a reporting feature that lets us write reports that we can publish so that people can run...

Jan 2025
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Manager

Operations

I am not a fan of Qualifacts' trainer, so I don't go to any of their trainings. That person has a...

Jan 2025
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Manager

Culture

Qualifacts promised a lot of things in their sales speech that never happened. Qualifacts doesn't...

Jan 2025
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CEO/President

Loyalty

We are not using the on-call feature in CareLogic EHR yet. There were some reasons for that, but...

Dec 2024
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CEO/President

Relationship, Product

CareLogic EHR is truly set up for a community-based environment. CareLogic EHR is easy for our staff...

Dec 2024
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CEO/President

Loyalty

There is one area where we are doing a lot of specialty care, and that is not an area that...

Dec 2024
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CEO/President

Product

We had a lot of issues when we integrated a company that was actually using CareLogic EHR. That...

Dec 2024
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Manager

Culture, Loyalty, Relationship

Qualifacts recently did some restructuring or sold the company, and in my opinion, the company has...

Nov 2024
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Manager

Value

Several years ago, Qualifacts was supposed to have patient portals, and now they are rolling out a...

Nov 2024
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Manager

Relationship

Qualifacts supports us and comes to our meetings. However, the vendor's people have changed a lot....

Nov 2024
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Manager

Value

Qualifacts does everything okay. I can't think of anything they do that stands out. They may do new...

Nov 2024
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Manager

Product

CareLogic EHR performs pretty well, and it is a good product overall. For the most part, it does...

Nov 2024
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Manager

Product

There are really cool things Qualifacts is doing. They just recently put out an enhanced save...

Nov 2024
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Manager

Loyalty

Qualifacts has three different platforms they use, and it really appears that InSync EHR and...

Nov 2024
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Director

Relationship

There are ways to reach Qualifacts’ executives if we have a need, but getting there takes a lot of steps....

Nov 2024
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Director

Loyalty, Product

CareLogic EHR is a great product, and I'm very pleased with what it does. Qualifacts has a wonderful...

Nov 2024
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Director

Relationship

Qualifacts is very good at having meetings with the executive team, and they do webinars for...

Nov 2024
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Director

Operations, Value

Qualifacts’ training piece is amazing, but there are additional costs for some of the more in-depth...

Nov 2024
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Director

Value

There is a lot of functionality that we need to use on a day-to-day basis in CareLogic EHR....

Nov 2024
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Director

Relationship, Operations

Qualifacts has a lot of really good ideas regarding things that they want to do and a road map that...

Nov 2024
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Director

Operations

Qualifacts does a lot of webinars, but it is a lot of repeat things. They also have a community, but...

Oct 2024
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Director

Loyalty, Product

CareLogic EHR does exactly what Qualifacts says it is going to do. It is a good product. I don't...

Oct 2024
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Director

Relationship, Product

CareLogic EHR has a lot of configurations where the only people who can update them are Qualifacts’...

Oct 2024
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Director

Value

Qualifacts purchased a telehealth solution to be able to integrate with CareLogic EHR, but they are...

Oct 2024
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Director

Product, Value

We have to hit submit on everything to save it in CareLogic EHR. That is just not intuitive; we just...

Oct 2024
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Director

Loyalty, Relationship

A lot of the communication from Qualifacts is more about the upgrades that are happening and what we...

Oct 2024
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Director

Relationship, Operations, Product

Qualifacts’ documentation is lacking. I would like them to just put in the UI something like...

Oct 2024
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Director

Relationship

Recently we have had some issues with Qualifacts. We have been experiencing a drop in support. I...

Oct 2024
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Director

Relationship, Operations

Qualifacts does a pretty good job with upgrades. They send out what is coming up in the next...

Oct 2024
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Director

Culture

Our contract renewal with Qualifacts was more about right sizing the numbers and less about the...

Oct 2024
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Director

Loyalty

We would most likely buy CareLogic EHR again because we have plans to expand and merge. CareLogic...

Oct 2024
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Director

Product

The biggest negatives with CareLogic EHR are the issues that we have with reporting. We have been...

Oct 2024
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Director

Product

The vendor has a reporting tool called Pentaho. We can use that tool to build some things and...

Oct 2024
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Director

Culture

It is difficult when Qualifacts tells us that they have a new product coming out but that product...

Oct 2024
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Director

Loyalty, Relationship, Product

Qualifacts has an AI product that we can use now. I believe that we can dictate the specifics of a...

Oct 2024
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Director

Relationship, Operations

The vendor has done a lot to help with explaining the requirements that we need to meet and our...

Oct 2024
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Director

Relationship

The vendor regularly holds town hall meetings where their executives will tell us their plans. Those...

Oct 2024
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Director

Loyalty, Relationship, Product

The vendor is going to be rolling out some changes to some of the system's reporting capabilities....

Oct 2024
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Director

Product

We would like it if we could build business logic into the forms within the system because we really...

Oct 2024
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Director

Product

The product works great, especially for everyday users like care managers, clinicians, and...

Oct 2024
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Analyst/Coordinator

Operations

The ease of use of this solution depends on each individual using it. I have some staff members who...

Oct 2024
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Analyst/Coordinator

Relationship

Our experience with the support team from Qualifacts has been hit or miss. Sometimes they respond...

Oct 2024
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Analyst/Coordinator

Loyalty

We have a hard time getting reports like state-required data that we have to report. This...

Oct 2024
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Analyst/Coordinator

Operations

Qualifacts has never offered to train our new hires. I do all the training for new users, and we...

Oct 2024
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Analyst/Coordinator

Relationship

Qualifacts has the Qualifacts Community, and they do send out announcements there. I get those from...

Oct 2024
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Analyst/Coordinator

Relationship

We do have an account manager from Qualifacts, and I have worked with them off and on since we...

Oct 2024
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Analyst/Coordinator

Operations, Product

Qualifacts has a lot of downtime. They have scheduled downtime, sometimes twice a week, sometimes...

Oct 2024
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(0)
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Analyst/Coordinator

Culture

Qualifacts sold us a bunch of bells and whistles and made the solution look all pretty and perfect,...

Oct 2024
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Director

Relationship, Value

Qualifacts is good at communicating when there is a problem. I will get an email about the problem,...

Sep 2024
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Director

Product

Some of our clients are self-pay, but there is no self-pay option in CareLogic EHR, so when we are...

Sep 2024
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Director

Operations, Product

Once we understood how to use CareLogic EHR, it was pretty easy to navigate. The navigation is...

Sep 2024
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Director

Operations

We have some challenges on our end in terms of taking advantage of everything the product has to...

Jun 2024
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Director

Relationship, Operations

Qualifacts sends a lot of things to the community. That is great, but I think something general that...

Jun 2024
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Director

Operations, Product

I'm satisfied with CareLogic EHR. When we went live with CareLogic EHR, we had to build some of the...

Jun 2024
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Director

Relationship

The vendor’s support team that we have worked with has been awesome. That team, the cohort team, is...

Jun 2024
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Director

Relationship

Qualifacts has changed their support system, ticketing system, and all of that, and we have had some...

Jun 2024
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Director

Relationship

Qualifacts could improve how the check-ins work from an administrative and executive standpoint,...

Jun 2024
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Manager

Loyalty, Relationship, Product

There are a lot of new things that we could be adopting through Qualifacts. We did an integration...

May 2024
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Manager

Loyalty, Relationship

In the last year or so, Qualifacts has done a really good job of hearing what the client's needs are...

May 2024
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Manager

Relationship

Qualifacts eventually keeps promises, and they are doing much better at it, but they have habitually...

May 2024
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Manager

Loyalty

I think my score will be much higher next year because Qualifacts has a lot of things they are...

May 2024
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Manager

Relationship

I put a negative comment in one of my surveys from the vendor about how long something took, and I...

May 2024
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Manager

Relationship

In the last few months, customers have been losing their minds over the new user interface, some of...

May 2024
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Manager

Loyalty

We are hoping to expand OnCall Patient Portal. We started with a pretty narrow scope for a couple of...

May 2024
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Manager

Product

After using CareLogic EHR, I have grown to love it. Being able to hide menus, links, privileged...

Mar 2024
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Manager

Product

The bigger a company is, the bigger risk they take with CareLogic EHR because larger companies have...

Mar 2024
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Manager

Relationship

Qualifacts is receiving a lot of pushback. The merger between Credible and CareLogic has diminished...

Mar 2024
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Manager

Relationship

There are a lot of things pending with Qualifacts. I sit on partnership calls with them, and I hear...

Mar 2024
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Manager

Value

Qualifacts has begun charging for everything. They used to run scripts for free. If they already...

Mar 2024
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