Thank you !

Access info about Behavioral Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Behavioral Health.

Will you help us?

Take A Survey

CareLogic EHR
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Behavioral Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Behavioral Health.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

What I like the most about Qualifacts as a whole is that they are very forthcoming with their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There has been a continuous evolution of good things from Qualifacts. It isn't radically different...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of stability, support, user interface, and just about everything, CareLogic EHR is just...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts has never overstated what they would do for us. Things have sometimes been more delayed...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is sometimes a little bit of a rocky road as Qualifacts introduces new things, but the vendor...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

If we need additional support, Qualifacts holds ongoing meetings and provides support to our user...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

When we first implemented CareLogic EHR, we didn't have any ways to create workflows. That meant...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

We are part of one of Qualifacts' user groups, and we have a primary contact there. We get emails...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Our interactions with Qualifacts' help desk are limited to minor changes and things that we need to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Qualifacts has a scorecard that is being implemented that has more dashboard outcome measurements....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Right now, I think that CareLogic EHR is absolutely amazing. I have worked in three other systems,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are several factors to our satisfaction with the executive involvement. I don't know the full...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My future satisfaction with Qualifacts depends on what they do with their reporting platform, which...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of my satisfaction with Qualifacts rides on whether the vendor can succeed in improving the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, the period for beta tests with CareLogic EHR has always gone way over the estimated...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareLogic EHR has a really strong billing interface. Our billing department absolutely adores...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Qualifacts miscommunicated the system's cost and ease of use. We don't use their patient portal...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

We didn't move to CareLogic EHR from a different EHR. Instead, we moved to it from paper files. One...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

We tried to implement some other systems before we successfully implemented CareLogic EHR. Having...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

CareLogic EHR doesn't flow for our providers on the medical side, so they are implementing a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Qualifacts has a patient portal. When they first presented it to us, they talked about standardized...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

I wouldn't say that Qualifacts has issues with nickel-and-diming. I understand that there is a cost...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The finance or the billing part of the solution is one of the great things about it. It is very...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I need to feel the product I have is really meeting the business needs of my executives and feel...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With EVV, the vendor is making good decisions. Their idea of inviting customers into design sprints...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The user interface is actually quite dated compared to other products. When the vendor comes out...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has definitely not kept all of their promises. For example, we were originally seeking a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it came to designing CareLogic EHR’s mobile application, Qualifacts had the idea that all they...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t know whether I would choose the vendor again. We would want to see a demonstration of their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product has improved, but Qualifacts didn’t go with an app that we can get from an app store. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is dissatisfaction, and we have been trying to open dialogue with Qualifacts. We have had...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We would rate our initial implementation experience very high. Qualifacts had very excellent people.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It has been very rare that the vendor has been able to support our interoperability goals because a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

At every juncture, Qualifacts was able to demonstrate, compete, and show themselves to be...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is generally more involved with and serves the needs of larger enterprises with very...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ongoing maintenance of this tool is a rather expensive proposition, and it always surprises us...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don’t rely on the vendor implementation team for upgrades. They just upgraded, and it is up to us...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training is on a model where we can view webinars or participate in a system admin training that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our clinical side has adjusted well to CareLogic EHR. Everything has been pretty seamless; there are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareLogic EHR has not lived up to its reporting accessibility. I am still unable to use it for our...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think Qualifacts is working in the right direction for a lot of things, but the reporting is what...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would probably not do anything differently if I were given the chance to start over. At the time,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts has not kept all their promises. We were given some information from the salespeople, and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The key people at Qualifacts have been very quick to respond to all my emails lately. Now their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of our biggest struggles with Qualifacts is the support desk. It is frustrating when we know...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareLogic EHR is a lot more expensive than what we paid for our previous system, but it is also more...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial implementation went more or less okay in the moment, but after we went live, we realized...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The phone and web support are a sore spot at the moment. The ticketing system isn’t great to begin...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareLogic EHR is good at compiling everything. Since we moved to an online EHR, things have been a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't see a scenario in which there is nothing I would like to improve on. Hopefully, Qualifacts...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareLogic EHR covers a lot of areas, so getting everybody up to speed is a lot of work. But for the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, CareLogic EHR seems pretty expansive. I might look around if I were buying an EHR...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, Qualifacts hasn’t kept promises very much. They would tell us that they were working on...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I submit a ticket to Qualifacts and ask them to move things over, that comes with a charge. I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I have reached out to get information on one of our integrations with Qualifacts, they have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to make sure that our staff is aware of several little things with CareLogic EHR, especially...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts is very on top of things in terms of new requirements. They always implement something in...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had some issues with CareLogic EHR going down a lot or with things not working for no reason we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Qualifacts has not avoided charging for every little thing, and we have been burned. In the past, we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Qualifacts needs to update their treatment plan for the product to be super functional. I hear that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Qualifacts knows that their treatment plan doesn't meet our needs. A lot of providers were able to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Qualifacts’ community page has a link to all their resources, and that is really helpful. There is a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We had a conference, and that was outstanding. I learned a lot at the conference that I wish I had...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

There is no way that clinical people want to be on an email from Qualifacts about all the admin...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The product gets the documents, gets the bills out the door, and does the things we need it to do,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The scheduler is clunky. We would like to have a user-friendly process where people can click on and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

In the future, we will look for a better solution. I have always kept my ear to the ground to hear...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I would love to be able to upload other bits of data into CareLogic EHR. If my staff could type out...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

If CareLogic EHR, its connector, and its new analytic software could take information from our...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The data analytics and ability to get information out of CareLogic EHR are great. We are enjoying...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I keep hoping Qualifacts is going to solve a problem we are having. The fix that we want is easy....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Qualifacts gives us clear communication about maintenance issues and when we are going to be down....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Qualifacts better be looking in their rear-view mirror because if another vendor allows for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product's downtime is very minimal, so the product is very stable. There are a few issues here...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

One of the biggest improvements I would like to see is a better patient portal. The vendor offers...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Unfortunately, there are a lot of times when the vendor doesn’t keep their promises. For example,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I used to feel like the vendor avoided charging us for every little thing, but now it seems like...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

One strength of the product is that it is pretty user friendly for the basic user. The vendor does a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor’s support is good. It has definitely improved a lot from what it was many years ago when...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CareLogic EHR's overall functionality is pretty good. I like the billing setup for the most part,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see improvements to the reporting. The vendor keeps saying that they are going to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CareLogic EHR was introduced to us as an EHR that we could build ourselves. Frankly, our naïveté in...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CareLogic EHR isn't perfect by any means, but we are in a relationship with it. It is fairly easy...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our major pain point with CareLogic EHR is that the way we have our residential beds and charges set...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are a little disappointed in some of the promises that Qualifacts has made. We have had a lot of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

More often than not, new features are not bundled as part of the core product and are available at...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has had a poor application of project management recently. Qualifacts has been slow to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CareLogic EHR is reliable for clinical use. It works and has the features that clinicians need. It...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of times, I feel like CareLogic EHR is just a tool for behavioral health clinicians because it...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We take issue with CareLogic EHR on the client self-service capabilities. That is definitely a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not give the vendor a high rating for proactivity. They were really behind with telehealth....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is responsive at the executive level. If we have issues, we can contact Qualifacts, and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Qualifacts has been very behind in the mobile space; there is no mobile app or anything like that....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor struggles with fulfilling feature requests. When customers need a modification, their...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CareLogic EHR is user friendly and easy to navigate as an end user. We are relatively satisfied. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When there is a quick fix or registration for ePrescribing or system downtime, the Qualifacts...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Outside of the support team, I don’t have a contact at Qualifacts. I am not even sure who is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I appreciate that on a quarterly basis, we get to meet with the other organizations in our state who...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Qualifacts charges for every little thing. They announced that they are sunsetting their current...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our initial training from Qualifacts was wonderful. They came on-site and did training with our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is possible to get more measurable outcomes from CareLogic EHR, but we don’t know how to do that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Qualifacts doesn't really provide training. The vast majority of the training they provide is done...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CareLogic EHR’s ease of use is something that we like. One of its best-selling points is that there...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing that stands out that could use improvement is the medical functionality, features, and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Qualifacts’ support isn’t horrible, but it isn't something we love. It could be better. We have to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see our state user group have a little more influence in driving product...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At the beginning of every year or at multiple points throughout the year, Qualifacts will give us...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Qualifacts’ ticketing system, there are many cases where we open a ticket explaining an issue...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Anytime Qualifacts comes up with a new product development where they are going to give us a new...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Anything that we want comes with an additional charge, regardless of whether it is something that is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Unfortunately, what frequently happens is that an upgrade will usually be an improvement, but...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Qualifacts got a new CEO, and we have met him. He is not as involved as the last CEO was. We do have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

CareLogic EHR isn't bad, but the unfortunate thing is that there isn't another EHR out there that is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I like that CareLogic EHR is cloud based. We can use it for all of our programs, so we don't need to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have had things that have been on the list that we have requested for years, and we still don't...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The merging of duplicate records is something I have tried but can’t do. We would like more...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have had higher than average downtime where the system is totally down. We can't have that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We get access to our data in CareLogic EHR all the time, and it is an advantage and a disadvantage...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The web interface is not responsive and does not fully support tablets. The web interface will...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like using CareLogic EHR. The system is self-explanatory, user friendly, and easy to navigate....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is still a sticker shock because we were not paying for software before. CareLogic EHR was a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction with CareLogic EHR could change because we have some big, new things coming within...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts keeps the promises that they can. During our implementation, they really listened to us...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts has really good training now that we can go to and look back on, but during the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are working on a couple of things in CareLogic EHR. We don’t have any integrations right now, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the way that CareLogic EHR has been set up, we practically spoon-feed the end users. It is very...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest downfall in CareLogic EHR is the ease of reporting capabilities, which the vendor is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are starting to broaden our horizons about what we didn’t know and what we would like to do...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes Qualifacts spells out their vision very clearly, but sometimes the road map needs to take...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts has different tiers of support. The tickets initially land at Tier 1, and if there is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are always trying to be on the cutting edge, and that is where we run into a lot of fees from Qualifacts....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When new functionality in CareLogic EHR gets pushed out to the real world, we tend to end up with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts is trying to stay on top of all of the changes, and sometimes things change so quickly...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Recently, I have had issues with Qualifacts' support. For the longest time, Qualifacts' support was...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the biggest advantages of Qualifacts is that they have wonderful user connections with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Compared to other EHRs, CareLogic EHR is much more user friendly. Overall, CareLogic EHR is a good...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't see evidence of Qualifacts being proactive. Sometimes they charge users for every little...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only module we continue to dislike in CareLogic EHR is the treatment planning module. Qualifacts...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Knowing everything we know now, we would certainly give the product a very strong look if we were...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts doesn't keep their promises with execution. The vendor needs to be able to do what they...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts doesn't do as much ongoing training. They are just focused on the implementations. There...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product is promoted as if it would solve world hunger. In reality, the product is not doing...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor now charges for little things that they did not used to charge us for. For example, if we...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor just merged with another company. The person who was the main executive stepped down, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does exactly what they say they are going to do. They give us the tools to enter our...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's user community deserves more than a perfect score. It is a really close-knit community,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Qualifacts doesn’t really train us on their system. We are pretty much left to figure it out on our...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CareLogic EHR’s functionality is good at meeting our needs. The vendor pretty much thought of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

CareLogic EHR is pretty good about collecting the data that we need, and achieving outcomes with it...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In regard to the general consumer population, Qualifacts doesn’t really get to us. But I can’t...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts used to avoid charging us for every little thing. Several years ago, they were much more...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had several opportunities where other EHR vendors have approached us and asked us to look at...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts makes promises for delivery schedules and products that are more visionary than reality....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts’ implementors and trainers often don’t have a depth of knowledge in the product. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts’ ongoing training and webinars are fantastic. The vendor has really good, in-depth,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

CareLogic EHR is like many front packages and built-on modules. Sales and actuality are two...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Recently, Qualifacts merged with Credible. Credible had the other behavioral health EHR that was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had several interoperability and integration exchange opportunities that we have tried to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts has been spending a lot of time and financial resources on rebuilding the backbone of the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts has moved to a very rapid development cycle. For the most part, downtime and bugs related...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Qualifacts has a ticketing platform where we put in a ticket and it gets triaged and assigned to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When the vendor realizes there is something wrong, they tell us, and then they fix it. When they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't say Qualifacts keeps all their promises, but they do try to. We just don't always see...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do hope that the merger with Credible gives Qualifacts some additional resources so that they can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had CareLogic EHR for a while, and it is working well for us overall. Qualifacts does about...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We really like the software program. What we like is the ease of use and accountability for our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The trainings are great but costly. The vendor has a forum for users of the product, and that is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There are a few things we wish we could improve, such as the merging of client files when we have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The system can integrate with our text-reminder application and specific types of check-ups where we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Training takes time, and the product is very confusing for people to use in the beginning. People...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor is very innovative with new technology. A lot of new things are coming out. It takes some...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When we put in tickets, Qualifacts is very quick to respond. We don’t really talk to them much on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The product is expensive. It gives us the functionality we need, but there is always room for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things with Qualifacts have maybe gotten better in the past year. I have found their help desk to be...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Recently, we started with ePrescribing. That isn't a new feature to CareLogic EHR, but we turned it...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't planning on switching from CareLogic EHR. We are satisfied for now. The product has been a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We knew at the very beginning what the price would be for CareLogic EHR. That was very clearly...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having integration with our billing system was very expensive. We ended up writing a report in...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the pandemic, Qualifacts had to jump into telehealth pretty quickly. They did a pretty good job...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts is working on their reporting. They are working on more robust solutions so that we can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts recently merged with Credible. Hopefully, that will work out. It is so early in the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Qualifacts keeps most of their promises. Sometimes we will notice something that needs to be fixed,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes the support is slow when we put tickets in to get things fixed. We have some that are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been very happy with Qualifacts; however, CareLogic EHR doesn’t exactly work in all the ways...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t needed to be in contact with any executives at Qualifacts. Our only interaction has been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the pandemic, Qualifacts offered a lot of virtual town hall meetings about telehealth...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles