CareLogic EHR Comments

 
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Behavioral Health EMR 2020: Struggling Market Sees Some Changes in Satisfaction
Behavioral Health EMR 2020:
Struggling Market Sees Some Changes in Satisfaction
April 2020
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Behavioral Health 2018: A First Look at Behavioral Health EHR Performance
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Current Time Inside Cache Tag Helper: 9/28/2020 6:07:58 PM and Model.EvProductId = 54530

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User Commentary

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COO

Functionality and Upgrades

We have a lot of problems with the reporting side that have not been resolved. It isn’t easy to pull...

May 2020
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COO

Functionality and Upgrades

CareLogic EHR works, but it isn’t great. It is easy to use except for the financial and reporting...

May 2020
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COO

Service and Support

Qualifacts is very behind when it comes to meeting our needs. They say something is coming, but then...

May 2020
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COO

Relationship

I would like to see more involvement from Qualifacts’ executives. I don’t get any calls from them...

May 2020
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Analyst/Coordinator

Relationship

Qualifacts eventually keeps their promises. Sometimes they kind of overpromise timelines. They...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Qualifacts mostly avoids nickel-and-diming us. I would say that we have received our money’s worth,...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I absolutely love the system. I hear very positive comments about it, so I would say that the ease...

Jan 2020
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Analyst/Coordinator

Service and Support

Before, I would have given Qualifacts’ phone and web support a much lower rating, but I will give...

Jan 2020
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Analyst/Coordinator

Relationship

I have the executives’ direct contact information for when I am not satisfied with the way things...

Jan 2020
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Director

Functionality and Upgrades

Qualifacts has reports built into the system that set the parameters and display the data. There is...

Jan 2020
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Director

Functionality and Upgrades

We love the product. It is easy to use, and the training time for new staff members isn't extensive....

Jan 2020
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Director

Interfacing and Integration

Qualifacts also has something that connects directly to the database, and we have a third-party...

Jan 2020
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Director

Relationship

The vendor does keep all their promises. It sometimes takes longer than we would like for them to...

Jan 2020
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Director

ROI / Cost (care and feeding)

Most things have additional costs to them, but Qualifacts is usually pretty reasonable.

Jan 2020
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Director

Functionality and Upgrades

The vendor could be more proactive. They have a tendency to not release products until after new...

Jan 2020
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Director

Functionality and Upgrades

For the amount that it takes to implement and maintain the system, Qualifacts customers will get...

Jan 2020
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Manager

Functionality and Upgrades

For the most part, everything with Qualifacts is going well. There is always room for improvement,...

Jan 2020
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Manager

Relationship

If I were the one making decisions, I would probably purchase the Qualifacts system again because I...

Jan 2020
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Director

Other Observations & Comments

The vendor is working to improve some of the reporting capabilities that we have through an open...

Jan 2020
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Director

Other Observations & Comments

We had a day when the system was really slow for our users. But we haven't experienced any drastic issues....

Jan 2020
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Director

Functionality and Upgrades

If I was starting over with a clean slate, I would look at other systems. The system works for the...

Jan 2020
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Director

Functionality and Upgrades

When we are doing our assessments, there are multiple places to input the same information, and when...

Jan 2020
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Director

Functionality and Upgrades

We have been doing upgrades a couple of times a year, so we don't have to redo a lot of reports, and...

Jan 2020
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Director

Implementation and Training

I do basic training when we hire new staff members. We are getting ready to do more advanced-level...

Jan 2020
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Director

Interfacing and Integration

The integration could be better. When we try to get lab results back to the Qualifacts product,...

Jan 2020
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Director

Functionality and Upgrades

The ease of use for end users is one of the strong points of the system for typical clinical things....

Jan 2020
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Director

Relationship

We rate the executive involvement at Qualifacts highly. The vendor has a vision about what we are...

Jan 2020
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Director

Functionality and Upgrades

Sometimes Qualifacts is a little slow to deliver. When the operating system for Windows 7 was coming...

Jan 2020
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Director

Service and Support

The vendor sends out emails to tell us when something is going to be down for maintenance. They have...

Jan 2020
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Director

Functionality and Upgrades

We like that the solution is tailored to behavioral health. Unlike other solutions out there,...

Jan 2020
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Director

Service and Support

The vendor is pretty good about not making promises. I have heard of some things being in...

Jan 2020
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CFO

Relationship

If I really have a problem, I can talk to the executives at Qualifacts directly.

Jan 2020
 Helpful

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CFO

Functionality and Upgrades

Reporting is my biggest problem. We can put in a ticket, and if enough people put in that ticket,...

Jan 2020
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CFO

Implementation and Training

We went through several implementation members during our implementation because the vendor has high...

Jan 2020
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CFO

Functionality and Upgrades

Qualifacts has been growing exponentially and has put forth a good product. The vendor’s growth has...

Jan 2020
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CFO

Functionality and Upgrades

The billing aspect is convoluted. My guess is that the vendor didn’t consult with actual accountants...

Jan 2020
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CFO

Functionality and Upgrades

One issue I have with the system is reconciling. At the end of every month, my finance people say...

Jan 2020
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CFO

ROI / Cost (care and feeding)

The system is one of the better products on the market. I would buy it again in a heartbeat. I get...

Jan 2020
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CFO

Functionality and Upgrades

The program is very specific to behavioral health. The clinical documentation and the treatment...

Jan 2020
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CFO

Relationship

Qualifacts is a great firm. I enjoy their team. I enjoy their product. They have some work to do to...

Jan 2020
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Director

Implementation and Training

Qualifacts did a great job with our implementation. They had a very structured and organized...

Jan 2020
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Director

Service and Support

Just like with all systems, once we went live, we experienced issues. We found things that we didn’t...

Jan 2020
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Director

Functionality and Upgrades

One of the things that is frustrating for us is that the ePrescribing software is separate. We pay...

Jan 2020
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Director

ROI / Cost (care and feeding)

Qualifacts does not charge for every little thing, but we pay for add-ons. For example, our eLab...

Jan 2020
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Director

Implementation and Training

Our initial training was great and really comprehensive; Qualifacts came in for system admin...

Jan 2020
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Director

Other Observations & Comments

The system is fairly easy to use, but it could be streamlined better. It is built for a certain type...

Jan 2020
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Director

Functionality and Upgrades

We should be able to use the system for billing, but we had to purchase a third-party billing piece...

Jan 2020
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Director

Functionality and Upgrades

There are things that the system itself is unable to do that we thought it would be able to do....

Jan 2020
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CEO/President

Service and Support

Our customer portal is where we receive support, and we have seen improvements there. Qualifacts has...

Jan 2020
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CEO/President

Relationship

Qualifacts has not kept their promises related to their road map, and they continually push back on...

Jan 2020
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CEO/President

Lessons Learned

Qualifacts does not charge us for every little thing, but the product is expensive. A lot of the...

Jan 2020
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CEO/President

Functionality and Upgrades

Overall, the product works pretty well, although it is somewhat clunky. The product is very...

Jan 2020
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CEO/President

Technology

I would like to see mobile applications from Qualifacts, and I would also like to see AI features...

Jan 2020
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CEO/President

Other Observations & Comments

The system is really good at capturing encounters, but there has been talk of making a switch. The...

Jan 2020
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CEO/President

Functionality and Upgrades

Reporting has been the vendor's nemesis for years. We have been through many iterations of reporting...

Jan 2020
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CEO/President

Functionality and Upgrades

There are clunky things in the system. For example, if we enter a patient's date of birth on one...

Jan 2020
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CEO/President

Service and Support

Qualifacts treats us really well, but every software company treats us well while we are dating...

Jan 2020
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CEO/President

Service and Support

Qualifacts doesn't keep all of the promises that they make, but they are better at keeping promises...

Jan 2020
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CEO/President

Service and Support

Qualifacts is going to go to a standard treatment plan, but we don't get paid unless things are done...

Jan 2020
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CEO/President

Sales and Contracting

Qualifacts doesn't nickel-and-dime, but that has to do with how the contract is structured. If...

Jan 2020
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CEO/President

Functionality and Upgrades

Recent upgrades have created problems. Sometimes things are released for production before they have...

Jan 2020
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CEO/President

Implementation and Training

The training is middle of the road at best. We don't get any training. We have been with Qualifacts...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

CareLogic EHR is great. We love it and think it is the best EHR out there. The system is very easy...

Dec 2019
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Analyst/Coordinator

Technology

Qualifacts delivers new technology, but they are slow about that. They say they are going to release...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

When a new feature comes out, there is almost always a cost to it. Qualifacts shows us a really cool...

Dec 2019
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Analyst/Coordinator

Relationship

I would recommend CareLogic EHR to peers, and I would tell them that Qualifacts has treated us very...

Dec 2019
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Analyst/Coordinator

Service and Support

Qualifacts' support has gotten better. Their ticket time has gone way done, and their response time...

Dec 2019
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Analyst/Coordinator

Implementation and Training

Qualifacts is great with implementations. When we did our redesign, Qualifacts took the lead and...

Dec 2019
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Director

Functionality and Upgrades

We are trying to obtain functionalities from Qualifacts. One functionality is a way to report...

Dec 2019
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Director

ROI / Cost (care and feeding)

We have to pay Qualifacts for some new functionalities. On top of our monthly fee, we also pay to be...

Dec 2019
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Director

Functionality and Upgrades

The system is fairly intuitive and easy to use. My clinicians adapt pretty quickly even when they...

Dec 2019
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Director

Functionality and Upgrades

There is a specific module in the system around treatment planning that doesn’t function well from...

Dec 2019
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Director

Service and Support

An end user sometimes thinks that either we or the agency is identifying the problem, but Qualifacts...

Dec 2019
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Director

Functionality and Upgrades

The system is easy to use. Clinicians find it intuitive and responsive. It meets our regulatory and...

Dec 2019
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Director

Functionality and Upgrades

There is a report writing function in the system. We have a very skilled person, so we get useful...

Dec 2019
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CIO

Functionality and Upgrades

Qualifacts needs to implement their enhancements and improvements when they say they are going to...

Nov 2019
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CIO

Service and Support

The speed of resolution with the support team is lagging.

Nov 2019
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CIO

Future Outlook

Qualifacts was bought out recently by Warburg Pincus. I am hoping that impacts us in a positive way....

Nov 2019
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CIO

Technology

Pretty soon after we went live, we started having very significant reporting issues due to volume....

Nov 2019
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CIO

Functionality and Upgrades

The custom forms are really incredible. They are the most powerful thing in the system.

Nov 2019
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CIO

Relationship

Qualifacts is slow when it comes to fulfilling promises. The issue isn’t that they don’t do what...

Nov 2019
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CIO

ROI / Cost (care and feeding)

I feel that we get nickel-and-dimed by Qualifacts for everything. We get charged every time we do an...

Nov 2019
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CIO

Implementation and Training

Qualifacts needs to do more in-depth, tailored training for clients. Their training is very generic....

Nov 2019
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CEO/President