CareLogic EHR Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Culture, Loyalty, Relationship
Qualifacts recently did some restructuring or sold the company, and in my opinion, the company has...
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Value
Several years ago, Qualifacts was supposed to have patient portals, and now they are rolling out a...
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Relationship
Qualifacts supports us and comes to our meetings. However, the vendor's people have changed a lot....
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Value
Qualifacts does everything okay. I can't think of anything they do that stands out. They may do new...
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Product
CareLogic EHR performs pretty well, and it is a good product overall. For the most part, it does...
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Product
There are really cool things Qualifacts is doing. They just recently put out an enhanced save...
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Loyalty
Qualifacts has three different platforms they use, and it really appears that InSync EHR and...
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Relationship
There are ways to reach Qualifacts’ executives if we have a need, but getting there takes a lot of steps....
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Loyalty, Product
CareLogic EHR is a great product, and I'm very pleased with what it does. Qualifacts has a wonderful...
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Relationship
Qualifacts is very good at having meetings with the executive team, and they do webinars for...
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Operations, Value
Qualifacts’ training piece is amazing, but there are additional costs for some of the more in-depth...
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Value
There is a lot of functionality that we need to use on a day-to-day basis in CareLogic EHR....
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Relationship, Operations
Qualifacts has a lot of really good ideas regarding things that they want to do and a road map that...
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Operations
Qualifacts does a lot of webinars, but it is a lot of repeat things. They also have a community, but...
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Loyalty, Product
CareLogic EHR does exactly what Qualifacts says it is going to do. It is a good product. I don't...
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Relationship, Product
CareLogic EHR has a lot of configurations where the only people who can update them are Qualifacts’...
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Value
Qualifacts purchased a telehealth solution to be able to integrate with CareLogic EHR, but they are...
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Product, Value
We have to hit submit on everything to save it in CareLogic EHR. That is just not intuitive; we just...
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Loyalty, Relationship
A lot of the communication from Qualifacts is more about the upgrades that are happening and what we...
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Relationship, Operations, Product
Qualifacts’ documentation is lacking. I would like them to just put in the UI something like...
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Relationship
Recently we have had some issues with Qualifacts. We have been experiencing a drop in support. I...
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Relationship, Operations
Qualifacts does a pretty good job with upgrades. They send out what is coming up in the next...
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Culture
Our contract renewal with Qualifacts was more about right sizing the numbers and less about the...
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Loyalty
We would most likely buy CareLogic EHR again because we have plans to expand and merge. CareLogic...
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Product
The biggest negatives with CareLogic EHR are the issues that we have with reporting. We have been...
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Product
The vendor has a reporting tool called Pentaho. We can use that tool to build some things and...
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Culture
It is difficult when Qualifacts tells us that they have a new product coming out but that product...
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Loyalty, Relationship, Product
Qualifacts has an AI product that we can use now. I believe that we can dictate the specifics of a...
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Relationship, Operations
The vendor has done a lot to help with explaining the requirements that we need to meet and our...
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Relationship
The vendor regularly holds town hall meetings where their executives will tell us their plans. Those...
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Loyalty, Relationship, Product
The vendor is going to be rolling out some changes to some of the system's reporting capabilities....
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Product
We would like it if we could build business logic into the forms within the system because we really...
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Product
The product works great, especially for everyday users like care managers, clinicians, and...
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Operations
The ease of use of this solution depends on each individual using it. I have some staff members who...
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Relationship
Our experience with the support team from Qualifacts has been hit or miss. Sometimes they respond...
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Loyalty
We have a hard time getting reports like state-required data that we have to report. This...
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Operations
Qualifacts has never offered to train our new hires. I do all the training for new users, and we...
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Relationship
Qualifacts has the Qualifacts Community, and they do send out announcements there. I get those from...
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Relationship
We do have an account manager from Qualifacts, and I have worked with them off and on since we...
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Operations, Product
Qualifacts has a lot of downtime. They have scheduled downtime, sometimes twice a week, sometimes...
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Culture
Qualifacts sold us a bunch of bells and whistles and made the solution look all pretty and perfect,...
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Relationship, Value
Qualifacts is good at communicating when there is a problem. I will get an email about the problem,...
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Product
Some of our clients are self-pay, but there is no self-pay option in CareLogic EHR, so when we are...
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Operations, Product
Once we understood how to use CareLogic EHR, it was pretty easy to navigate. The navigation is...
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Operations
We have some challenges on our end in terms of taking advantage of everything the product has to...
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Relationship, Operations
Qualifacts sends a lot of things to the community. That is great, but I think something general that...
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Operations, Product
I'm satisfied with CareLogic EHR. When we went live with CareLogic EHR, we had to build some of the...
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Relationship
The vendor’s support team that we have worked with has been awesome. That team, the cohort team, is...
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Relationship
Qualifacts has changed their support system, ticketing system, and all of that, and we have had some...
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Relationship
Qualifacts could improve how the check-ins work from an administrative and executive standpoint,...
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Loyalty, Relationship, Product
There are a lot of new things that we could be adopting through Qualifacts. We did an integration...
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Loyalty, Relationship
In the last year or so, Qualifacts has done a really good job of hearing what the client's needs are...
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Relationship
Qualifacts eventually keeps promises, and they are doing much better at it, but they have habitually...
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Loyalty
I think my score will be much higher next year because Qualifacts has a lot of things they are...
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Relationship
I put a negative comment in one of my surveys from the vendor about how long something took, and I...
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Relationship
In the last few months, customers have been losing their minds over the new user interface, some of...
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Loyalty
We are hoping to expand OnCall Patient Portal. We started with a pretty narrow scope for a couple of...
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Product
After using CareLogic EHR, I have grown to love it. Being able to hide menus, links, privileged...
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Product
The bigger a company is, the bigger risk they take with CareLogic EHR because larger companies have...
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Relationship
Qualifacts is receiving a lot of pushback. The merger between Credible and CareLogic has diminished...
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Relationship
There are a lot of things pending with Qualifacts. I sit on partnership calls with them, and I hear...
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Value
Qualifacts has begun charging for everything. They used to run scripts for free. If they already...
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Culture, Relationship
CareLogic EHR has a lot of potential. Qualifacts is investing in it, but there are some things that...
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Operations
The system administration and RCM training have gotten better since I started working with CareLogic...
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Product
We have run into a number of things where the government requirements have kept being expanded on...
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Loyalty, Product
The BI piece gives us more features and access to information than we used to have, but in terms of...
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Product
One of the drawbacks of CareLogic EHR is that while professional users seem to do okay with the...
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Loyalty
Our specialty is moving from fee-for-service to a value-based system. There is pressure to show...
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Value
As we have expanded CareLogic EHR, our costs have increased substantially with the software. That is...
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Product
There are a lot of pros and some cons with CareLogic EHR. I appreciate how customizable CareLogic...
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Loyalty, Product
CareLogic EHR is serving our needs for an EHR really well, and there are a lot of really cool new...
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Relationship
Qualifacts isn’t keeping all the promises that they make all of the time. Some of the timelines get...
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Value
Qualifacts finds a lot of opportunities to charge for things. For example, if we turn on a new...
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Product
We have been having a lot of problems with our revenue cycle, such as with our accounts receivable....
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Loyalty, Value
Qualifacts recently rolled out a brand-new report-writing service. Historically speaking, there is a...
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Value
Qualifacts charges us more than we would like in the areas where we can add on. We recently went...
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Product
I like that we can customize CareLogic EHR; we have customized some workflows and reports.
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Product
CareLogic EHR’s ability to use chosen names for our LGBTQ+ population could be improved, but the...
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Operations
Qualifacts could have more easily accessible training. We had a changeover in our internal EHR...
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Loyalty
CareLogic EHR’s scheduling system is not spectacular. I don't know whether Qualifacts is going to...
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Loyalty, Product
Qualifacts is changing the way the system looks. That is good, but it is a change, so our staff...
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Product, Value
I like that the system is customizable to the point that we can create all of our own forms, so we...
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Relationship
The support that we receive from Qualifacts is superior to the support that we receive from other...
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Culture, Value
Qualifacts will tell us about things that are coming in the future, and I believe that they will...
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Product
The system is great for behavioral health, billing, and things like that. However, it isn't great...
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Operations, Product, Value
CareLogic EHR has transformed what we do as an organization. There were so many things that we were...
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Relationship
Qualifacts is very proactive, and they work well with their end users. They schedule meetings and...
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Culture
Some of the products from CareLogic EHR that we initially went with didn't pan out the way that we...
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Value
There are a lot of capabilities that Qualifacts has for CareLogic EHR that I would love to see as...
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Product
The configurability that CareLogic EHR provides is one big winning factor over everything else that...
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Product, Value
Qualifacts is putting in middle pieces and modules from outside sources, and we have to pay...
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Operations
Qualifacts should update their training documents. A lot of their documents and the self-service...
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Culture, Value
Qualifacts does not keep promises on timelines. Things keep getting pushed back, and that is the...
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Operations, Product
For the most part, I like that CareLogic EHR is highly customizable and user friendly. Setting up...
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Relationship
Qualifacts needs better support. They have flipped to a new support system. Beforehand, they kept...
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Relationship, Product
I would like Qualifacts to be more responsive to our state idiosyncrasies for reporting. The vendor...
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Operations
The person who does almost all Qualifacts’ training gets off on tangents. We have gone to several...
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Loyalty, Relationship
We are talking back and forth with Qualifacts and trying to get some additional support from them....
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Product, Value
Anyone looking at CareLogic EHR needs to know that it is not just a complete system. Customers have...
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Operations
One issue with CareLogic EHR is with the training for older features. If we want to go live with...
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Product
With upgrades in CareLogic EHR, most things work as expected or are addressed if they don’t.
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Relationship
Sometimes, I struggle with communication with Qualifacts and getting responses back promptly. I ask...
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Culture
There have been times when Qualifacts has said that something is coming for CareLogic EHR, but...
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Value
Qualifacts charges a lot for add-on products, and that is big. For example, creating a new EDI file...
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Product
We have had some integrations with CareLogic EHR and other EHRs, so we can pull data from another...
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Product
CareLogic EHR is pretty much hated by my medical staff because they come from another system that is...
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Loyalty, Relationship
Qualifacts is definitely starting to move forward with a lot of great things. Leadership changes...
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Product
I think CareLogic EHR is super easy based on other EHRs I have worked in, but some people count clicks....
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Relationship
I work closely with Qualifacts’ executive team, and they are very open and responsive. I know who...
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Culture, Loyalty
Qualifacts presented to us and said they wanted to provide our EHR. They had the best price, and a...
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Loyalty, Product
The reason I would consider another vendor is that Qualifacts needs to do a big overhaul on the...
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Relationship
Qualifacts recently changed their support ticketing system, which had many years’ worth of tickets...
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Product
CareLogic EHR’s biggest strengths are that it is web based, it is fairly easy to navigate, and there...
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Loyalty
If Qualifacts does everything they said they are going to do, my satisfaction will be higher next...
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Product
There are pieces of the product that are of good quality, and then there are other bad-quality...
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Relationship, Operations
I don't know whether Qualifacts has the staff to develop new technology. They don't develop things...
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Relationship
I have never been more annoyed in all my life than I am with Qualifact’s support people. There has...
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