Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Cybersecurity Is Critical
in Today's Environment
CareLogic EHR Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CIO
We get access to our data in CareLogic EHR all the time, and it is an advantage and a disadvantage...
Login or Create an Account to see details.
CIO
The web interface is not responsive and does not fully support tablets. The web interface will...
Login or Create an Account to see details.
Manager
I like using CareLogic EHR. The system is self-explanatory, user friendly, and easy to navigate....
Login or Create an Account to see details.
Manager
There is still a sticker shock because we were not paying for software before. CareLogic EHR was a...
Login or Create an Account to see details.
Manager
Our satisfaction with CareLogic EHR could change because we have some big, new things coming within...
Login or Create an Account to see details.
Manager
Qualifacts keeps the promises that they can. During our implementation, they really listened to us...
Login or Create an Account to see details.
Manager
Qualifacts has really good training now that we can go to and look back on, but during the...
Login or Create an Account to see details.
Manager
We are working on a couple of things in CareLogic EHR. We don’t have any integrations right now, but...
Login or Create an Account to see details.
Manager
With the way that CareLogic EHR has been set up, we practically spoon-feed the end users. It is very...
Login or Create an Account to see details.
Manager
The biggest downfall in CareLogic EHR is the ease of reporting capabilities, which the vendor is...
Login or Create an Account to see details.
Manager
We are starting to broaden our horizons about what we didn’t know and what we would like to do...
Login or Create an Account to see details.
Manager
Sometimes Qualifacts spells out their vision very clearly, but sometimes the road map needs to take...
Login or Create an Account to see details.
Manager
Qualifacts has different tiers of support. The tickets initially land at Tier 1, and if there is...
Login or Create an Account to see details.
Manager
We are always trying to be on the cutting edge, and that is where we run into a lot of fees from Qualifacts....
Login or Create an Account to see details.
Manager
When new functionality in CareLogic EHR gets pushed out to the real world, we tend to end up with...
Login or Create an Account to see details.
Manager
Qualifacts is trying to stay on top of all of the changes, and sometimes things change so quickly...
Login or Create an Account to see details.
Manager
Recently, I have had issues with Qualifacts' support. For the longest time, Qualifacts' support was...
Login or Create an Account to see details.
Manager
One of the biggest advantages of Qualifacts is that they have wonderful user connections with...
Login or Create an Account to see details.
Director
Compared to other EHRs, CareLogic EHR is much more user friendly. Overall, CareLogic EHR is a good...
Login or Create an Account to see details.
Director
I don't see evidence of Qualifacts being proactive. Sometimes they charge users for every little...
Login or Create an Account to see details.
Director
The only module we continue to dislike in CareLogic EHR is the treatment planning module. Qualifacts...
Login or Create an Account to see details.
CIO
Knowing everything we know now, we would certainly give the product a very strong look if we were...
Login or Create an Account to see details.
CIO
Qualifacts doesn't keep their promises with execution. The vendor needs to be able to do what they...
Login or Create an Account to see details.
CIO
Qualifacts doesn't do as much ongoing training. They are just focused on the implementations. There...
Login or Create an Account to see details.
CIO
The product is promoted as if it would solve world hunger. In reality, the product is not doing...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor now charges for little things that they did not used to charge us for. For example, if we...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor just merged with another company. The person who was the main executive stepped down, and...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor does exactly what they say they are going to do. They give us the tools to enter our...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor's user community deserves more than a perfect score. It is a really close-knit community,...
Login or Create an Account to see details.
Analyst/Coordinator
Qualifacts doesn’t really train us on their system. We are pretty much left to figure it out on our...
Login or Create an Account to see details.
Analyst/Coordinator
CareLogic EHR’s functionality is good at meeting our needs. The vendor pretty much thought of...
Login or Create an Account to see details.
Analyst/Coordinator
CareLogic EHR is pretty good about collecting the data that we need, and achieving outcomes with it...
Login or Create an Account to see details.
CIO
In regard to the general consumer population, Qualifacts doesn’t really get to us. But I can’t...
Login or Create an Account to see details.
CIO
Qualifacts used to avoid charging us for every little thing. Several years ago, they were much more...
Login or Create an Account to see details.
CIO
We have had several opportunities where other EHR vendors have approached us and asked us to look at...
Login or Create an Account to see details.
CIO
Qualifacts makes promises for delivery schedules and products that are more visionary than reality....
Login or Create an Account to see details.
CIO
Qualifacts’ implementors and trainers often don’t have a depth of knowledge in the product. They...
Login or Create an Account to see details.
CIO
Qualifacts’ ongoing training and webinars are fantastic. The vendor has really good, in-depth,...
Login or Create an Account to see details.
CIO
CareLogic EHR is like many front packages and built-on modules. Sales and actuality are two...
Login or Create an Account to see details.
CIO
Recently, Qualifacts merged with Credible. Credible had the other behavioral health EHR that was...
Login or Create an Account to see details.
CIO
We have had several interoperability and integration exchange opportunities that we have tried to...
Login or Create an Account to see details.
CIO
Qualifacts has been spending a lot of time and financial resources on rebuilding the backbone of the...
Login or Create an Account to see details.
CIO
Qualifacts has moved to a very rapid development cycle. For the most part, downtime and bugs related...
Login or Create an Account to see details.
CIO
Qualifacts has a ticketing platform where we put in a ticket and it gets triaged and assigned to...
Login or Create an Account to see details.
CIO
When the vendor realizes there is something wrong, they tell us, and then they fix it. When they...
Login or Create an Account to see details.
Manager
I wouldn't say Qualifacts keeps all their promises, but they do try to. We just don't always see...
Login or Create an Account to see details.
Manager
I do hope that the merger with Credible gives Qualifacts some additional resources so that they can...
Login or Create an Account to see details.
Manager
We have had CareLogic EHR for a while, and it is working well for us overall. Qualifacts does about...
Login or Create an Account to see details.
CFO
We really like the software program. What we like is the ease of use and accountability for our...
Login or Create an Account to see details.
CFO
The trainings are great but costly. The vendor has a forum for users of the product, and that is...
Login or Create an Account to see details.
CFO
There are a few things we wish we could improve, such as the merging of client files when we have...
Login or Create an Account to see details.
CFO
The system can integrate with our text-reminder application and specific types of check-ups where we...
Login or Create an Account to see details.
CFO
Training takes time, and the product is very confusing for people to use in the beginning. People...
Login or Create an Account to see details.
CFO
The vendor is very innovative with new technology. A lot of new things are coming out. It takes some...
Login or Create an Account to see details.
CFO
When we put in tickets, Qualifacts is very quick to respond. We don’t really talk to them much on...
Login or Create an Account to see details.
CFO
The product is expensive. It gives us the functionality we need, but there is always room for...
Login or Create an Account to see details.
Director
Things with Qualifacts have maybe gotten better in the past year. I have found their help desk to be...
Login or Create an Account to see details.
Director
Recently, we started with ePrescribing. That isn't a new feature to CareLogic EHR, but we turned it...
Login or Create an Account to see details.
Director
We aren't planning on switching from CareLogic EHR. We are satisfied for now. The product has been a...
Login or Create an Account to see details.
Director
We knew at the very beginning what the price would be for CareLogic EHR. That was very clearly...
Login or Create an Account to see details.
Director
Having integration with our billing system was very expensive. We ended up writing a report in...
Login or Create an Account to see details.
Manager
With the pandemic, Qualifacts had to jump into telehealth pretty quickly. They did a pretty good job...
Login or Create an Account to see details.
Manager
Qualifacts is working on their reporting. They are working on more robust solutions so that we can...
Login or Create an Account to see details.
Manager
Qualifacts recently merged with Credible. Hopefully, that will work out. It is so early in the...
Login or Create an Account to see details.
Manager
Qualifacts keeps most of their promises. Sometimes we will notice something that needs to be fixed,...
Login or Create an Account to see details.
Manager
Sometimes the support is slow when we put tickets in to get things fixed. We have some that are...
Login or Create an Account to see details.
Director
We have been very happy with Qualifacts; however, CareLogic EHR doesn’t exactly work in all the ways...
Login or Create an Account to see details.
Director
We haven’t needed to be in contact with any executives at Qualifacts. Our only interaction has been...
Login or Create an Account to see details.
Director
During the pandemic, Qualifacts offered a lot of virtual town hall meetings about telehealth...
Login or Create an Account to see details.
Director
CareLogic EHR meets our needs in terms of clinical documentation, scheduling appointments, and other...
Login or Create an Account to see details.
Director
We have talked about switching to a more user-friendly system, but finding the perfect fit is...
Login or Create an Account to see details.
Director
As far as integration goes, Qualifacts worked with our other vendor to create a way for us to upload...
Login or Create an Account to see details.
Director
In the beginning, Qualifacts was really good about not charging us for every little thing, but as...
Login or Create an Account to see details.
Director
We have issues with the billing module. Because we know we may not stay with the system forever, we...
Login or Create an Account to see details.
Director
Qualifacts doesn't come out with major enhancements. The things that they have improved or enhanced...
Login or Create an Account to see details.
Director
Qualifacts generally does a good job of communicating with us about outages or upcoming changes. We...
Login or Create an Account to see details.
Director
Prior to COVID-19, Qualifacts held an annual conference that was always fun. Overall, Qualifacts did...
Login or Create an Account to see details.
Manager
We have obviously had some things that we have had to work through. I would definitely not say...
Login or Create an Account to see details.
Manager
Qualifacts is always ahead of the curve and is constantly researching what is coming, and that is...
Login or Create an Account to see details.
Manager
My long-term plan is to keep working with Qualifacts. When our contract ends, we will renegotiate a...
Login or Create an Account to see details.
Manager
Sometimes I have issues that have to be escalated for further review, and those tickets can take a...
Login or Create an Account to see details.
Manager
We have not done a lot of training, but sometimes that is because I don't pay attention to what is...
Login or Create an Account to see details.
Manager
Qualifacts makes the EHR so idiotproof. They have given us the tools to step-by-step make our...
Login or Create an Account to see details.
Manager
Qualifacts' executives send out a lot of documentation that should come from a high level, and they...
Login or Create an Account to see details.
Manager
I don't think the recent merger is going to have any impact on me. We have known the merger was...
Login or Create an Account to see details.
Manager
We had this giant redesign that the state was forcing. The redesign was a huge system change, and...
Login or Create an Account to see details.
Director
There are always struggles with the solution. The bottom line is that no one system will meet all of...
Login or Create an Account to see details.
Director
Sometimes, Qualifacts talks about new technology, features, and functionality that they are going to...
Login or Create an Account to see details.
Director
We pay Qualifacts for several different things, most of which are justified. Sometimes, Qualifacts...
Login or Create an Account to see details.
Director
We stumble on things in the system all the time that don't work the way we think they should, so we...
Login or Create an Account to see details.
Director
In some cases, issues can take months to get resolved. Other times, we open a support ticket for an...
Login or Create an Account to see details.
Director
Qualifacts does a system update at least every two weeks. They have to shut down the production...
Login or Create an Account to see details.
Director
Qualifacts' executives occasionally do what they call State of the Union updates or Technology...
Login or Create an Account to see details.
Director
Our overall experience with the product is positive. The piece for billing and revenue cycle...
Login or Create an Account to see details.
Director
There have been some pretty long delays in some of the promises that Qualifacts has made. We...
Login or Create an Account to see details.
Director
There are too many charges for additions to the product that should be part of the overall product,...
Login or Create an Account to see details.
Director
The telehealth feature is great. We got that up very quickly, so we didn't have a very long...
Login or Create an Account to see details.
Director
With the implementation services, there were very great intentions, but the process didn't turn out...
Login or Create an Account to see details.
Director
The product is missing some things. We would like to see more capabilities for form development and...
Login or Create an Account to see details.
CEO/President
We were supposed to get a new BI tool awhile ago, but nothing has happened yet. That characterizes...
Login or Create an Account to see details.
CEO/President
Qualifacts was acquired by a private equity firm. We hope that the acquisition will make a positive...
Login or Create an Account to see details.
CEO/President
The revenue cycle piece, the front-door software, and the BI tool don't work. The system's ease of...
Login or Create an Account to see details.
CEO/President
I don't think Qualifacts is rolling out anything at all. We need real-time data. We have been...
Login or Create an Account to see details.
CEO/President
The executives speak a good line, but the follow-up isn't there. They could be more aggressive about...
Login or Create an Account to see details.
CEO/President
We have a few years under our belt with Qualifacts' solution, and we have never been happy with it....
Login or Create an Account to see details.
COO
Overall, we are very satisfied with the service that we get. Qualifacts is responsive. There are...
Login or Create an Account to see details.
COO
We can bill, we can get authorizations, and we can get anything out of our EHR that we want. We just...
Login or Create an Account to see details.
COO
We haven’t talked about switching. With all that is going on in the world, we look for ways to be...
Login or Create an Account to see details.
COO
Based on everything I have seen and heard over the years, if we were to start over, we would go with...
Login or Create an Account to see details.
CEO/President
Qualifacts' system is the best out there, but that isn't really a compliment. The options in the...
Login or Create an Account to see details.
CEO/President
Qualifacts has probably tried to be fair and reasonable with the add-on charges. They have given us...
Login or Create an Account to see details.
CEO/President
We had to build our own integration. We have a huge call center, and Qualifacts has no front-door...
Login or Create an Account to see details.
CEO/President
The solution works on the clinical side. It is pretty flexible, but that is all.
Login or Create an Account to see details.
COO
Sometimes it takes longer than we want for promises to be fulfilled, but we want things yesterday....
Login or Create an Account to see details.
COO
Qualifacts is pretty good about avoiding charging for every little thing. I have heard other...
Login or Create an Account to see details.
COO
Anytime we start integrating other systems with our system, we have hiccups. CareLogic EHR has had...
Login or Create an Account to see details.
COO
Reporting sometimes is challenging but only because we want the reports we want, not because...
Login or Create an Account to see details.
COO
My folks say that they get answered pretty quickly. We use a communication platform of some type....
Login or Create an Account to see details.
COO
Qualifacts is always scanning the horizon and looking out for things. But their ability to put...
Login or Create an Account to see details.
COO
We have a very large continuum of care. For this system to incorporate all the areas we have, I...
Login or Create an Account to see details.
COO
The system is reliable. We hardly have downtime at all. If Qualifacts makes a change or does an...
Login or Create an Account to see details.
COO
We always have trepidation when we hear of two businesses coming together, like Qualifacts and...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Report
Preferences
Related Blogs
Performance Shifts in Behavioral Health
The Behavioral Health EMR Landscape: A Rough Road
The Fragmented State of Behavioral Health IT
Behavioral Health – Learnings from Across the Atlantic
Behavioral Health: An Early Look