Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Behavioral Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)


CareLogic EHR Comments
Filtered view: All

KLAS Research Director - Tyson Blauer
Subject Expert

Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Current Time Inside Cache Tag Helper: 1/26/2021 4:44:38 PM and Model.EvProductId = 54530

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Behavioral Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

CIO

Service and Support

In regard to the general consumer population, Qualifacts doesn’t really get to us. But I can’t...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Qualifacts used to avoid charging us for every little thing. Several years ago, they were much more...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

We have had several opportunities where other EHR vendors have approached us and asked us to look at...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

Qualifacts makes promises for delivery schedules and products that are more visionary than reality....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Qualifacts’ implementors and trainers often don’t have a depth of knowledge in the product. They...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

Qualifacts’ ongoing training and webinars are fantastic. The vendor has really good, in-depth,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

CareLogic EHR is like many front packages and built-on modules. Sales and actuality are two...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Recently, Qualifacts merged with Credible. Credible had the other behavioral health EHR that was...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We have had several interoperability and integration exchange opportunities that we have tried to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Qualifacts has been spending a lot of time and financial resources on rebuilding the backbone of the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Qualifacts has moved to a very rapid development cycle. For the most part, downtime and bugs related...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Qualifacts has a ticketing platform where we put in a ticket and it gets triaged and assigned to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When the vendor realizes there is something wrong, they tell us, and then they fix it. When they...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I wouldn't say Qualifacts keeps all their promises, but they do try to. We just don't always see...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I do hope that the merger with Credible gives Qualifacts some additional resources so that they can...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had CareLogic EHR for a while, and it is working well for us overall. Qualifacts does about...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

We really like the software program. What we like is the ease of use and accountability for our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

The trainings are great but costly. The vendor has a forum for users of the product, and that is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

There are a few things we wish we could improve, such as the merging of client files when we have...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Interfacing and Integration

The system can integrate with our text-reminder application and specific types of check-ups where we...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Training takes time, and the product is very confusing for people to use in the beginning. People...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Technology

The vendor is very innovative with new technology. A lot of new things are coming out. It takes some...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

When we put in tickets, Qualifacts is very quick to respond. We don’t really talk to them much on...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

The product is expensive. It gives us the functionality we need, but there is always room for...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Things with Qualifacts have maybe gotten better in the past year. I have found their help desk to be...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Recently, we started with ePrescribing. That isn't a new feature to CareLogic EHR, but we turned it...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We aren't planning on switching from CareLogic EHR. We are satisfied for now. The product has been a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We knew at the very beginning what the price would be for CareLogic EHR. That was very clearly...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Having integration with our billing system was very expensive. We ended up writing a report in...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

With the pandemic, Qualifacts had to jump into telehealth pretty quickly. They did a pretty good job...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Qualifacts is working on their reporting. They are working on more robust solutions so that we can...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Qualifacts recently merged with Credible. Hopefully, that will work out. It is so early in the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Qualifacts keeps most of their promises. Sometimes we will notice something that needs to be fixed,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sometimes the support is slow when we put tickets in to get things fixed. We have some that are...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been very happy with Qualifacts; however, CareLogic EHR doesn’t exactly work in all the ways...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven’t needed to be in contact with any executives at Qualifacts. Our only interaction has been...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

During the pandemic, Qualifacts offered a lot of virtual town hall meetings about telehealth...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

CareLogic EHR meets our needs in terms of clinical documentation, scheduling appointments, and other...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have talked about switching to a more user-friendly system, but finding the perfect fit is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

As far as integration goes, Qualifacts worked with our other vendor to create a way for us to upload...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

In the beginning, Qualifacts was really good about not charging us for every little thing, but as...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have issues with the billing module. Because we know we may not stay with the system forever, we...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Qualifacts doesn't come out with major enhancements. The things that they have improved or enhanced...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Qualifacts generally does a good job of communicating with us about outages or upcoming changes. We...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Prior to COVID-19, Qualifacts held an annual conference that was always fun. Overall, Qualifacts did...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have obviously had some things that we have had to work through. I would definitely not say...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Qualifacts is always ahead of the curve and is constantly researching what is coming, and that is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

My long-term plan is to keep working with Qualifacts. When our contract ends, we will renegotiate a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sometimes I have issues that have to be escalated for further review, and those tickets can take a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have not done a lot of training, but sometimes that is because I don't pay attention to what is...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Qualifacts makes the EHR so idiotproof. They have given us the tools to step-by-step make our...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Qualifacts' executives send out a lot of documentation that should come from a high level, and they...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't think the recent merger is going to have any impact on me. We have known the merger was...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had this giant redesign that the state was forcing. The redesign was a huge system change, and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are always struggles with the solution. The bottom line is that no one system will meet all of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes, Qualifacts talks about new technology, features, and functionality that they are going to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We pay Qualifacts for several different things, most of which are justified. Sometimes, Qualifacts...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We stumble on things in the system all the time that don't work the way we think they should, so we...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

In some cases, issues can take months to get resolved. Other times, we open a support ticket for an...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Qualifacts does a system update at least every two weeks. They have to shut down the production...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Qualifacts' executives occasionally do what they call State of the Union updates or Technology...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our overall experience with the product is positive. The piece for billing and revenue cycle...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There have been some pretty long delays in some of the promises that Qualifacts has made. We...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There are too many charges for additions to the product that should be part of the overall product,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The telehealth feature is great. We got that up very quickly, so we didn't have a very long...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

With the implementation services, there were very great intentions, but the process didn't turn out...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is missing some things. We would like to see more capabilities for form development and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We were supposed to get a new BI tool awhile ago, but nothing has happened yet. That characterizes...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

Qualifacts was acquired by a private equity firm. We hope that the acquisition will make a positive...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The revenue cycle piece, the front-door software, and the BI tool don't work. The system's ease of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I don't think Qualifacts is rolling out anything at all. We need real-time data. We have been...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The executives speak a good line, but the follow-up isn't there. They could be more aggressive about...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We have a few years under our belt with Qualifacts' solution, and we have never been happy with it....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

Overall, we are very satisfied with the service that we get. Qualifacts is responsive. There are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

We can bill, we can get authorizations, and we can get anything out of our EHR that we want. We just...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

We haven’t talked about switching. With all that is going on in the world, we look for ways to be...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Based on everything I have seen and heard over the years, if we were to start over, we would go with...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Qualifacts' system is the best out there, but that isn't really a compliment. The options in the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Qualifacts has probably tried to be fair and reasonable with the add-on charges. They have given us...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We had to build our own integration. We have a huge call center, and Qualifacts has no front-door...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The solution works on the clinical side. It is pretty flexible, but that is all.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Sometimes it takes longer than we want for promises to be fulfilled, but we want things yesterday....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Qualifacts is pretty good about avoiding charging for every little thing. I have heard other...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Interfacing and Integration

Anytime we start integrating other systems with our system, we have hiccups. CareLogic EHR has had...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

Reporting sometimes is challenging but only because we want the reports we want, not because...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

My folks say that they get answered pretty quickly. We use a communication platform of some type....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Qualifacts is always scanning the horizon and looking out for things. But their ability to put...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Lessons Learned

We have a very large continuum of care. For this system to incorporate all the areas we have, I...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The system is reliable. We hardly have downtime at all. If Qualifacts makes a change or does an...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We always have trepidation when we hear of two businesses coming together, like Qualifacts and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

We have a lot of problems with the reporting side that have not been resolved. It isn’t easy to pull...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

CareLogic EHR works, but it isn’t great. It is easy to use except for the financial and reporting...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

Qualifacts is very behind when it comes to meeting our needs. They say something is coming, but then...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I would like to see more involvement from Qualifacts’ executives. I don’t get any calls from them...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Qualifacts eventually keeps their promises. Sometimes they kind of overpromise timelines. They...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Qualifacts mostly avoids nickel-and-diming us. I would say that we have received our money’s worth,...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I absolutely love the system. I hear very positive comments about it, so I would say that the ease...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Before, I would have given Qualifacts’ phone and web support a much lower rating, but I will give...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have the executives’ direct contact information for when I am not satisfied with the way things...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports