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User Commentary
Culture, Relationship
Qualifacts has made false promises to our senior leaders over and over again. We are able to go over...
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Relationship
Qualifacts sometimes makes changes without checking to see whether those changes will benefit...
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Relationship
Qualifacts had a major breach this past year, and that was significantly problematic. Labs are...
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Loyalty, Product
We pay a lot for CareLogic EHR, but it doesn't provide all of the things we need. There are moments...
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Loyalty, Relationship
Qualifacts shares their road map and vision, and they are working on those things. However, they...
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Loyalty
We are moving away from Qualifacts because of issues with billing and medication orders. The...
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Relationship
We have a small number of users, and that means that Qualifacts doesn't care what their service is...
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Relationship
I wish Qualifacts were going to be timely with the remediation of an outstanding issue.
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Product
No vendor has a perfect solution. CareLogic EHR is used across our many diverse business lines, and...
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Product
There are some things that Qualifacts says are just how the system works, but we consider those...
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Operations
Qualifacts does great at training. They have frequent free webinars that we can attend, and they...
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Product, Value
CareLogic EHR doesn't have very many integrations, so the vendor doesn't have an API that is easy to...
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Culture
We are having contract problems with Qualifacts. There are things like SLAs written into the...
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Loyalty, Product
Qualifacts is focused on expanding their services and adding things like AI and a patient portal,...
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Loyalty, Relationship
Qualifacts is switching out their structure. We are now going to have a customer success manager who...
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Relationship
We needed Qualifacts to switch partners for an integration that we were getting important data from,...
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Product
CareLogic EHR meets our needs in terms of functionality, and it is really good. It can do a lot of...
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Relationship
I am used to being able to make my own mistakes in a system and having access to everything. In...
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Culture
One thing with Qualifacts that made me bitter was that we did an integration that we had already...
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Relationship
Qualifacts gives organizations a customer success manager, and that customer success manager is...
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Relationship, Product
We like the fact that Qualifacts offers cohorts where users can participate and share their...
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Relationship
Qualifacts changed their support model and moved it outside of the United States. That has created...
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Culture, Value
Many of the tools from Qualifacts aren't cheap, so the vendor nickel-and-dimes us, but other...
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Relationship, Product
We have been a customer of Qualifacts for many years, and the biggest challenge we have had in the...
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Loyalty, Relationship
As a long-term customer of Qualifacts, we use a lot of the functionality, so we recognize the work,...
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Relationship
Qualifacts acquired a vendor called OnCall Health which is a patient portal. It was a tool that was...
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Culture, Product
CareLogic EHR is a great system. We are very satisfied with CareLogic EHR. We have done a lot of...
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Product
The product quality of CareLogic EHR is great. We used to have trouble in the first few years when...
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Relationship, Operations
There have been times in the last few years when tickets weren't taken care of optimally, and...
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Relationship, Operations
CareLogic EHR is the only electronic record we have ever used. It is what we know. There is really...
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Culture
We signed up for an add-on integration to CareLogic EHR recently, and it has been a nightmare. The...
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Product
CareLogic EHR works great for outcomes if we utilize it properly. I am not sure we utilize CareLogic...
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Loyalty, Value
We would buy CareLogic EHR again because it is what we know. We tested out a couple of other...
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Relationship
Qualifacts has very knowledgeable people. I have seen the same people come up that I deal with on...
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Relationship
The issue with Qualifacts' support has been more recent, and I think it is due to changes on the...
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Product
Overall, the functionality of CareLogic EHR is pretty easy on the user side. Qualifacts has done...
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Product
I have seen other EHRs, so I am happy with CareLogic EHR compared to similar systems that I have...
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Loyalty, Relationship, Product
Some of the new technology Qualifacts delivers isn't fully operational, and there are bugs and fixes...
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Operations
To improve the implementation process, Qualifacts could be intentional about supporting...
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Operations
Qualifacts offers a lot of training opportunities on different products or features. I don't know...
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Loyalty
CareLogic EHR is going to be with us for the next three to five years because it is so hard to...
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Loyalty, Relationship
Some areas of improvement for Qualifacts would be meeting their own deadlines and being accountable...
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Relationship
Over the years, Qualifacts has done a good job with client relations. They keep our relationship at...
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Culture, Value
Qualifacts is pushing their AI product, but it is pretty expensive for what we are supposed to get....
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Relationship
The support quality from Qualifacts has dropped significantly since the vendor outsourced the...
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Relationship, Product
The MAR is an area where we have some difficulty. Qualifacts' reporting solution has become...
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Loyalty
I have been a cheerleader for the product and vendor for years, but they are not moving in the...
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Value
Qualifacts doesn't keep all their promises. We have product road maps that have had the same items...
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Relationship
Qualifacts has become quite top-heavy recently. We see a ballooning C-suite, and we don't see a...
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Loyalty, Product
The billing engine in CareLogic EHR is sophisticated. It can handle a lot of different scenarios....
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Product
We keep adding new options to CareLogic EHR as Qualifacts rolls them out. We are implementing their...
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Product
There are many exceptions we have to deal with, just like when the OnCall Health platform was...
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Product
Qualifacts could improve areas of CareLogic EHR with more robust features and capabilities to...
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Loyalty, Value
Qualifacts is starting to charge for everything. Things are changing, unfortunately. There is a mix....
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Product
There have been a few projects that Qualifacts has done really well, and there have been others that...
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Loyalty, Product
Overall, there are a lot of things CareLogic EHR does extremely well, but there are things that can...
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Relationship, Operations
Qualifacts is fairly responsive. They have a regular release cycle, so there is always a new upgrade...
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Relationship
Support was just outsourced to another country. We open tickets through a system called Qualifacts...
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Product
Qualifacts needs a better way to help providers meet compliance requirements for a lot of the...
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Loyalty
We are considering Qualifacts iQ. Initially, we would use it to help with therapeutic clinician...
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Operations, Product
CareLogic EHR had a complete user interface refresh, so the system looks completely different than...
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Operations
With the big upgrade Qualifacts did, the vendor put it into our test environment first so we could...
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Loyalty, Product
CareLogic EHR has a really nice patient portal that Qualifacts has started called OnCall. We have...
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Relationship
The vendor updated their ticketing system, and that was a huge process for them. The update has...
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Culture, Relationship, Operations
Qualifacts keeps most of their promises. Keeping all promises is hard to do. We were supposed to...
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Culture, Value
Qualifacts does not avoid charging for every little thing. The price per user increases every year....
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Loyalty, Relationship, Operations
Qualifacts' road map always looks very appealing, and they are aware of market trends and what needs...
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Relationship
I will give Qualifacts kudos. When the Change Healthcare breach happened last year, Qualifacts was...
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Loyalty, Relationship, Operations
Qualifacts has slipped on some of their timelines. I think they were very aggressive in a lot of the...
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Loyalty, Product
We have an issue with the EVV product that Qualifacts rolled out, and I think there is something...
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Culture, Value
We feel like Qualifacts is charging for things that probably should be built into the product and...
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Operations
I love the different training from Qualifacts. Nobody is perfect, but they try very hard, and they...
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Product
We have some work to do with the integration of this solution. We have been waiting for our...
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Relationship
Qualifacts has done some shifting in their support arena, and their tier-one folks don't know the...
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Relationship
We have met with executive leadership a couple of times in the past. We also do a regular call where...
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Loyalty, Product
Within the behavioral health market, I would probably still have Qualifacts as my top vendor. I...
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Relationship, Product
CareLogic EHR is fairly intuitive and easy to use according to my staff members. It also bills...
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Relationship
Qualifacts could make the system a little more customizable when it comes to the specific things...
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Culture, Value
In the past, I would have said Qualifacts avoids charging for every little thing. But now, there are...
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Relationship
Qualifacts' support is really solid. Their support of the system and the Qualifacts customers is...
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Loyalty, Relationship, Product
We have been with Qualifacts for several years. We like them. CareLogic EHR is not perfect, but...
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Relationship, Operations
The communication from Qualifacts on the enhancement we were asking for and implemented recently...
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Product
Qualifacts does not necessarily keep all of their promises. With CareLogic EHR, there have been a...
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Culture, Value
We have certain needs for our system, but some of the functionality requested for the core product...
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Loyalty, Product
As far as clinical and documentation are concerned, we can develop on our own and implement them for...
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Product
We would like this solution to be reliable and stable so that it is up nearly all the time. We would...
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Relationship
We would like to see improved support. Things like everyday routine data edit registration for...
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Product
The best way to explain Carelogic EHR is that it works. It could be worse, and it could be better....
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Relationship
One of the big pain points with Qualifacts is customer service. We had a big issue that was an error...
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Loyalty, Relationship, Product
Qualifacts is not so different from any other software company. They always have the road maps, and...
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Loyalty
I’m not sure whether I would buy CareLogic EHR again. If we were going to start over fresh, I would...
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Operations
With the implementation, sometimes the vendor just does too much. Obviously there are a lot of...
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Relationship
We have been working to integrate a couple of different things. One is this tool that has metrics...
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Relationship, Product
One of the vendor's main problems is that they have grown too fast. They have had a lot of...
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Value
We were trying to update something with our reports, and we asked for something to be added to the...
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Operations, Product
Improvements don't really happen a whole lot, and when they do happen, it is not really the thing...
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Relationship
Once I get the support from Qualifacts, things are okay, but it takes forever to get. Also,...
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Relationship, Product
My wishlist for Qualifacts would be a point person to talk to and more ability to change and mutate...
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Operations, Product
I would tell someone thinking about implementing CareLogic EHR that it works probably pretty well...
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Loyalty, Relationship
Looking back, I think my satisfaction with CareLogic EHR has gone down instead of up. So, it is...
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Culture, Relationship
Qualifacts does not keep all of their promises in terms of time frames. If we put in a ticket,...
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Operations
The initial training was pretty good, but the ongoing training has been nonexistent. We have had...
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Culture, Value
I feel like Qualifacts could probably provide more value in terms of per service. Maybe some people...
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Relationship
My team handles most of the support calls with Qualifacts. The tools we have in the system are...
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Product
I would like to see more flexibility and advanced form creation from Qualifacts. We can create our...
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Product
CareLogic EHR is very user friendly for clinicians in comparison to the other systems that we have...
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Value
Qualifacts charges us anytime we add something on. EHRs are really expensive. I don't know what a...
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Loyalty
Qualifacts is starting to go down the AI route. I am interested to see whether they could bring it...
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Loyalty, Product
There is a reporting feature that lets us write reports that we can publish so that people can run...
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Operations
I am not a fan of Qualifacts' trainer, so I don't go to any of their trainings. That person has a...
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Culture
Qualifacts promised a lot of things in their sales speech that never happened. Qualifacts doesn't...
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Loyalty
We are not using the on-call feature in CareLogic EHR yet. There were some reasons for that, but...
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Relationship, Product
CareLogic EHR is truly set up for a community-based environment. CareLogic EHR is easy for our staff...
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Loyalty
There is one area where we are doing a lot of specialty care, and that is not an area that...
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Product
We had a lot of issues when we integrated a company that was actually using CareLogic EHR. That...
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Culture, Loyalty, Relationship
Qualifacts recently did some restructuring or sold the company, and in my opinion, the company has...
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Value
Several years ago, Qualifacts was supposed to have patient portals, and now they are rolling out a...
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Relationship
Qualifacts supports us and comes to our meetings. However, the vendor's people have changed a lot....
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Value
Qualifacts does everything okay. I can't think of anything they do that stands out. They may do new...
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Product
CareLogic EHR performs pretty well, and it is a good product overall. For the most part, it does...
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Product
There are really cool things Qualifacts is doing. They just recently put out an enhanced save...
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Loyalty
Qualifacts has three different platforms they use, and it really appears that InSync EHR and...
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Relationship
There are ways to reach Qualifacts’ executives if we have a need, but getting there takes a lot of steps....
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Loyalty, Product
CareLogic EHR is a great product, and I'm very pleased with what it does. Qualifacts has a wonderful...
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Relationship
Qualifacts is very good at having meetings with the executive team, and they do webinars for...
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Operations, Value
Qualifacts’ training piece is amazing, but there are additional costs for some of the more in-depth...
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Value
There is a lot of functionality that we need to use on a day-to-day basis in CareLogic EHR....
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Relationship, Operations
Qualifacts has a lot of really good ideas regarding things that they want to do and a road map that...
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Operations
Qualifacts does a lot of webinars, but it is a lot of repeat things. They also have a community, but...
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Loyalty, Product
CareLogic EHR does exactly what Qualifacts says it is going to do. It is a good product. I don't...
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Relationship, Product
CareLogic EHR has a lot of configurations where the only people who can update them are Qualifacts’...
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Value
Qualifacts purchased a telehealth solution to be able to integrate with CareLogic EHR, but they are...
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Product, Value
We have to hit submit on everything to save it in CareLogic EHR. That is just not intuitive; we just...
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Loyalty, Relationship
A lot of the communication from Qualifacts is more about the upgrades that are happening and what we...
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Relationship, Operations, Product
Qualifacts’ documentation is lacking. I would like them to just put in the UI something like...
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Relationship
Recently we have had some issues with Qualifacts. We have been experiencing a drop in support. I...
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Relationship, Operations
Qualifacts does a pretty good job with upgrades. They send out what is coming up in the next...
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Culture
Our contract renewal with Qualifacts was more about right sizing the numbers and less about the...
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Loyalty
We would most likely buy CareLogic EHR again because we have plans to expand and merge. CareLogic...
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Product
The biggest negatives with CareLogic EHR are the issues that we have with reporting. We have been...
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Product
The vendor has a reporting tool called Pentaho. We can use that tool to build some things and...
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Culture
It is difficult when Qualifacts tells us that they have a new product coming out but that product...
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Loyalty, Relationship, Product
Qualifacts has an AI product that we can use now. I believe that we can dictate the specifics of a...
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Relationship, Operations
The vendor has done a lot to help with explaining the requirements that we need to meet and our...
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Relationship
The vendor regularly holds town hall meetings where their executives will tell us their plans. Those...
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Loyalty, Relationship, Product
The vendor is going to be rolling out some changes to some of the system's reporting capabilities....
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Product
We would like it if we could build business logic into the forms within the system because we really...
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Product
The product works great, especially for everyday users like care managers, clinicians, and...
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Operations
The ease of use of this solution depends on each individual using it. I have some staff members who...
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Relationship
Our experience with the support team from Qualifacts has been hit or miss. Sometimes they respond...
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Loyalty
We have a hard time getting reports like state-required data that we have to report. This...
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Operations
Qualifacts has never offered to train our new hires. I do all the training for new users, and we...
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Relationship
Qualifacts has the Qualifacts Community, and they do send out announcements there. I get those from...
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Relationship
We do have an account manager from Qualifacts, and I have worked with them off and on since we...
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Operations, Product
Qualifacts has a lot of downtime. They have scheduled downtime, sometimes twice a week, sometimes...
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Culture
Qualifacts sold us a bunch of bells and whistles and made the solution look all pretty and perfect,...
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Relationship, Value
Qualifacts is good at communicating when there is a problem. I will get an email about the problem,...
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Product
Some of our clients are self-pay, but there is no self-pay option in CareLogic EHR, so when we are...
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Operations, Product
Once we understood how to use CareLogic EHR, it was pretty easy to navigate. The navigation is...
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Operations
We have some challenges on our end in terms of taking advantage of everything the product has to...
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Relationship, Operations
Qualifacts sends a lot of things to the community. That is great, but I think something general that...
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Operations, Product
I'm satisfied with CareLogic EHR. When we went live with CareLogic EHR, we had to build some of the...
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Relationship
The vendor’s support team that we have worked with has been awesome. That team, the cohort team, is...
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Relationship
Qualifacts has changed their support system, ticketing system, and all of that, and we have had some...
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Relationship
Qualifacts could improve how the check-ins work from an administrative and executive standpoint,...
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