CareLogic EHR Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Product
After using CareLogic EHR, I have grown to love it. Being able to hide menus, links, privileged...
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Product
The bigger a company is, the bigger risk they take with CareLogic EHR because larger companies have...
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Relationship
Qualifacts is receiving a lot of pushback. The merger between Credible and CareLogic has diminished...
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Relationship
There are a lot of things pending with Qualifacts. I sit on partnership calls with them, and I hear...
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Value
Qualifacts has begun charging for everything. They used to run scripts for free. If they already...
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Culture, Relationship
CareLogic EHR has a lot of potential. Qualifacts is investing in it, but there are some things that...
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Operations
The system administration and RCM training have gotten better since I started working with CareLogic...
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Product
We have run into a number of things where the government requirements have kept being expanded on...
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Loyalty, Product
The BI piece gives us more features and access to information than we used to have, but in terms of...
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Product
One of the drawbacks of CareLogic EHR is that while professional users seem to do okay with the...
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Loyalty
Our specialty is moving from fee-for-service to a value-based system. There is pressure to show...
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Value
As we have expanded CareLogic EHR, our costs have increased substantially with the software. That is...
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Product
There are a lot of pros and some cons with CareLogic EHR. I appreciate how customizable CareLogic...
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Loyalty, Product
CareLogic EHR is serving our needs for an EHR really well, and there are a lot of really cool new...
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Relationship
Qualifacts isn’t keeping all the promises that they make all of the time. Some of the timelines get...
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Value
Qualifacts finds a lot of opportunities to charge for things. For example, if we turn on a new...
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Product
We have been having a lot of problems with our revenue cycle, such as with our accounts receivable....
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Loyalty, Value
Qualifacts recently rolled out a brand-new report-writing service. Historically speaking, there is a...
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Value
Qualifacts charges us more than we would like in the areas where we can add on. We recently went...
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Product
I like that we can customize CareLogic EHR; we have customized some workflows and reports.
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Product
CareLogic EHR’s ability to use chosen names for our LGBTQ+ population could be improved, but the...
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Operations
Qualifacts could have more easily accessible training. We had a changeover in our internal EHR...
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Loyalty
CareLogic EHR’s scheduling system is not spectacular. I don't know whether Qualifacts is going to...
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Loyalty, Product
Qualifacts is changing the way the system looks. That is good, but it is a change, so our staff...
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Product, Value
I like that the system is customizable to the point that we can create all of our own forms, so we...
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Relationship
The support that we receive from Qualifacts is superior to the support that we receive from other...
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Culture, Value
Qualifacts will tell us about things that are coming in the future, and I believe that they will...
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Product
The system is great for behavioral health, billing, and things like that. However, it isn't great...
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Operations, Product, Value
CareLogic EHR has transformed what we do as an organization. There were so many things that we were...
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Relationship
Qualifacts is very proactive, and they work well with their end users. They schedule meetings and...
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Culture
Some of the products from CareLogic EHR that we initially went with didn't pan out the way that we...
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Value
There are a lot of capabilities that Qualifacts has for CareLogic EHR that I would love to see as...
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Product
The configurability that CareLogic EHR provides is one big winning factor over everything else that...
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Product, Value
Qualifacts is putting in middle pieces and modules from outside sources, and we have to pay...
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Operations
Qualifacts should update their training documents. A lot of their documents and the self-service...
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Culture, Value
Qualifacts does not keep promises on timelines. Things keep getting pushed back, and that is the...
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Operations, Product
For the most part, I like that CareLogic EHR is highly customizable and user friendly. Setting up...
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Relationship
Qualifacts needs better support. They have flipped to a new support system. Beforehand, they kept...
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Relationship, Product
I would like Qualifacts to be more responsive to our state idiosyncrasies for reporting. The vendor...
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Operations
The person who does almost all Qualifacts’ training gets off on tangents. We have gone to several...
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Loyalty, Relationship
We are talking back and forth with Qualifacts and trying to get some additional support from them....
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Product, Value
Anyone looking at CareLogic EHR needs to know that it is not just a complete system. Customers have...
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Operations
One issue with CareLogic EHR is with the training for older features. If we want to go live with...
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Product
With upgrades in CareLogic EHR, most things work as expected or are addressed if they don’t.
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Relationship
Sometimes, I struggle with communication with Qualifacts and getting responses back promptly. I ask...
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Culture
There have been times when Qualifacts has said that something is coming for CareLogic EHR, but...
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Value
Qualifacts charges a lot for add-on products, and that is big. For example, creating a new EDI file...
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Product
We have had some integrations with CareLogic EHR and other EHRs, so we can pull data from another...
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Product
CareLogic EHR is pretty much hated by my medical staff because they come from another system that is...
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Loyalty, Relationship
Qualifacts is definitely starting to move forward with a lot of great things. Leadership changes...
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Product
I think CareLogic EHR is super easy based on other EHRs I have worked in, but some people count clicks....
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Relationship
I work closely with Qualifacts’ executive team, and they are very open and responsive. I know who...
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Culture, Loyalty
Qualifacts presented to us and said they wanted to provide our EHR. They had the best price, and a...
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Loyalty, Product
The reason I would consider another vendor is that Qualifacts needs to do a big overhaul on the...
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Relationship
Qualifacts recently changed their support ticketing system, which had many years’ worth of tickets...
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Product
CareLogic EHR’s biggest strengths are that it is web based, it is fairly easy to navigate, and there...
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Loyalty
If Qualifacts does everything they said they are going to do, my satisfaction will be higher next...
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Product
There are pieces of the product that are of good quality, and then there are other bad-quality...
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Relationship, Operations
I don't know whether Qualifacts has the staff to develop new technology. They don't develop things...
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Relationship
I have never been more annoyed in all my life than I am with Qualifact’s support people. There has...
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Culture, Relationship
A long time ago, Qualifacts had said that they were going to create a client portal, but it never...
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Value
I would tell others that CareLogic EHR is a good product, but there are some things Qualifacts could...
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Loyalty, Relationship
Qualifacts has had a lot of executive turnover, so that might be a pain point for us. That might be...
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Value
Lately, we feel like Qualifacts has been developing a lot of products that they are charging their...
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Relationship
One recommendation that we have for Qualifacts would be to maintain consistent communication with...
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Operations
We implemented a product from Qualifacts a while ago that didn't really work. Qualifacts didn't...
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Relationship, Product
Qualifacts engages with customers at various levels, but I think that there is definitely an...
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Culture, Relationship
In the past, we had some difficulties with the solution's stability. However, Qualifacts invested a...
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Value
I would buy the product again, but it would have to be a more integrated, updated version of it and...
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Operations
Initially, the training was good. Ongoing training really hasn't happened, so we don't really...
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Relationship, Product
If a peer were to ask me about CareLogic EHR, I would tell that person that the product works well...
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Relationship, Operations
We didn't even know we had a contact person who would respond to us or that we could regularly use...
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Relationship
There haven’t been lots of improvements or upgrades to the Qualifacts system. The support tickets...
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Product
Qualifacts has made improvements. In the past, one of the biggest issues was that the product was...
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Relationship
One of the biggest things that Qualifacts does is support their customers. The vendor created a...
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Loyalty, Product
Qualifacts is doing better with product updates, but they could still provide more updates,...
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Relationship
Qualifacts keeps their promises more now than they did in the past.
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Value
The system has some new functionalities that we aren't pursuing because they have additional costs....
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Relationship, Operations
I am very satisfied with Qualifacts. They provide a level of opportunity because they have a website...
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Loyalty
It is cool to see constant positive change. For example, the UI is going to be changing soon. We do...
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Relationship
We can get our tickets answered more quickly than we used to. It is very rare to get a live support...
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Product
CareLogic EHR is a lot more robust than other systems, and it is working efficiently for us right...
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Product
The only thing that we have some issues with is integration. I have heard about different...
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Relationship
It is really a smart business move not to make promises, and I don't see Qualifacts making a lot of...
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Value
We haven't had many issues with anything that would be alarming as far as finances are concerned....
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Relationship
Qualifacts recently switched to a new support platform. At first, everything was a mess. Of course,...
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Relationship
Overall, we are satisfied with Qualifacts, but they can work on being more responsive. For example,...
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Culture, Relationship
Qualifacts struggles with keeping their timelines and releasing things on the promised dates, but...
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Culture, Value
With Qualifacts, we have a bunch of charges for this and that. It could be that we are using the...
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Product
For the most part, CareLogic EHR works well. Every once in a while, there are hiccups, but that is...
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Loyalty, Product
One of the things Qualifacts needs to add to CareLogic EHR is the ability to purge records. If we...
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Relationship
Qualifacts’ support has improved over the years. The old ticketing system was a little clumsy and...
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Culture, Loyalty, Relationship
Qualifacts had a different culture when we signed, and I don't know whether we would sign today. We...
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Relationship, Product
Qualifacts sets low goals for themselves and hits them. I'm glad they are doing that, but there are...
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Loyalty
Qualifacts bought a company called OnCall, and that is going to be a pretty big boost for them. We...
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Value
I don't feel like we are being gouged by Qualifacts. We get fair estimates on any new services, and...
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Product
We have stood in our own way regarding integration with CareLogic EHR, so I can’t fault Qualifacts....
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Product
CareLogic EHR is a little dated, and we would like to see a user interface refresh or a product...
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Product
CareLogic EHR meets the majority of our needs and is a stable product.
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Relationship
We always get told when a system is going to be down or when the vendor is upgrading things. If they...
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Relationship
Qualifacts is very communicative about updates and issues. There are a lot of chat-group communities...
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Relationship, Product
Qualifacts recently merged with two other companies, so they have gotten much bigger, but they have...
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Relationship
One of the good things is that Qualifacts tries to listen to consumer input about what features we...
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Relationship
We have a regional representative, and if we can't get a response from the ticket system, we send an...
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Operations
Once we have the system up and running, Qualifacts has system admin training sessions that we can...
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Operations
There are a lot of features, and we don't necessarily use all the features all the time. The vendor...
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Relationship, Product
When it comes to integration, part of the problem is that the vendors in our state are unwilling to...
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Relationship, Product
Since Qualifacts merged with two other companies, we have been seeing more issues, such as latency...
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Relationship
We are notified if there is a big system issue. We also get an email when Qualifacts thinks they...
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Product, Value
There are great functionalities that we cannot afford, so we don't have some of the things that...
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Product
CareLogic EHR has had some limitations as to how we manage payments when the payments are more than...
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Loyalty
We have been on this particular EHR for so long that we don't know what is out there. We have...
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Value
Qualifacts does seem to nickel-and-dime for everything; that is how I feel lately. Some of the...
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Operations
Qualifacts does offer some additional training, but of course, we have to pay extra for that. It...
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Loyalty, Product
Qualifacts is bringing on some third-party tools, like an on-call solution and tools for things that...
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Relationship
The vendor has recently changed to a new system, and the support has been a little better. For us,...
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Value
There are things that Qualifacts is offering to integrate with other tools like the on-call...
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Relationship
As far as the vendor's leadership involvement is concerned, I know the vendor has had a lot of...
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Relationship, Product, Value
The reports have always kind of been a problem with the system. We have been users for so long that...
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Product
Trying to get the data out of the system has always been a challenge for us. I know that the vendor...
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Loyalty, Relationship
I know the product road map includes the development of an app. It just seems like as far as the...
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Product
There is a really challenging in-the-weeds functionality in the claim management system. We use a...
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Operations
Qualifacts did an excellent job in their original implementation, but that was a long time ago. Now...
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Operations
Qualifacts has a lot of webinars, and they have a lot of ways for people to learn the product. I...
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Relationship, Product
The vendor has a medication administration functionality, but our integration needs require them to...
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Product
When it comes to Qualifacts’ technology, what they are delivering isn't really meeting the needs of...
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Loyalty
I would definitely recommend Qualifacts. Even though we are going through a rocky period with them,...
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Culture
When the mobile device from Qualifacts was first offered to us, Qualifacts claimed it would work for...
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Relationship
Qualifacts needs to be more responsive to the needs of the different communities they serve and have...
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Relationship, Product
We have an integration we are trying to get done, and Qualifacts has gone a little dark on us. We...
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Loyalty, Product
If I were starting with a clean slate, I don't know whether I would do anything different, probably...
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Relationship, Operations
I feel that Qualifacts, probably like any software company, has a lot of delays with things like...
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Value
We were recently charged for something we have never been charged for before. But we don't get...
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Operations
Qualifacts’ help documents are pretty good. We do most of the training ourselves, but we can...
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Loyalty
Currently, we don't really have too many complaints about CareLogic EHR, but we are not overly...
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Relationship
Qualifacts’ support team is generally pretty good. We have a success manager, and they are as high...
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Value
I feel like CareLogic EHR is a bit pricey, although it does a lot of things my organization needs....
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Product
CareLogic EHR is working pretty well. I think everybody has the processes down and understands what...
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Product
The security of CareLogic EHR seems a little clunky at times. When we have auditors coming in or...
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Product
For the most part, CareLogic EHR works really well. It is pretty easy for end users to work in it...
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Operations
Our upgrades for CareLogic EHR have actually gone fairly well, and the support we have received from...
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Culture, Product, Value
The only thing we have had issues with in CareLogic EHR would be its reporting abilities. CareLogic...
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Relationship
The people at Qualifacts give us their product road maps, but then things don’t happen as quickly as...
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Value
The monthly charges from Qualifacts are a lot and are especially expensive for smaller agencies. It...
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Loyalty, Operations
The training from Qualifacts is good; we just have difficulty finding the time to do it and learn...
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Product
I like that CareLogic EHR is so configurable because we can configure it for the workflows that we...
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Relationship
Qualifacts recently got a new CEO, and they have done a ton of system upgrades and stabilized the IT...
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Loyalty, Operations
I don't ever want to go through an implementation again because the last one was so painful. Some of...
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Relationship
I don't have faith in Qualifacts' current ability to execute any of their development plans. I was a...
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Loyalty
Qualifacts bought out OnCall Health. So they are integrating the two vendors' systems. We joined...
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Relationship
We are frustrated with the support from Qualifacts. Even today, there were other companies on...
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Value
If it were easy and didn't cost so much money to switch EHRs, we may have done that prior to the...
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Operations
There are a lot of things about CareLogic EHR itself that are very user friendly to us. The new...
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Culture, Loyalty, Operations
Qualifacts adopted another product, but they didn't understand that product, so they had no idea how...
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Loyalty
Staying with CareLogic EHR is a huge decision. Basically, CareLogic EHR is super sticky because...
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Product
CareLogic EHR functions, but multiple steps have to be taken to complete a task in CareLogic EHR,...
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Loyalty
We have asked about kiosks that we could put out in our waiting room for people to check themselves...
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Product, Value
I have absolutely no issues with CareLogic EHR’s reimbursement end. It works really well in terms of...
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Culture, Value
Qualifacts pretty much charges for everything. They put out all these new little enhancements that...
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Loyalty, Relationship
Qualifacts has a lot of great new things they are throwing out there, but I think they throw them...
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Relationship
I don’t know much about Qualifacts’ new executive. They are better than the last one, but I am not...
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Loyalty, Product
Going back years ago, I would purchase CareLogic EHR again. However, I don’t know whether I would...
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Culture, Product
When we bought CareLogic EHR years ago, the vendor promised they would have a methadone interface....
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Operations, Product
There are literate users and there are illiterate users for CareLogic EHR. The younger a user is,...
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Relationship, Product
I don't see any improvement from Qualifacts. I see that we as an organization have streamlined some...
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Loyalty, Value
As an operations person, I recognize that everybody hates their EHR, so it is all about which one...
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Relationship
Qualifacts has been super late in delivering some things for us. CareLogic EHR is not a super...
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Relationship
There have been times when we needed Qualifacts to run a script on something to help us identify...
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Loyalty, Product
Qualifacts has a disconnected product for community-based providers. We have looked at that product...
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Product
CareLogic EHR’s design is not great. There are too many clicks, and it has a very confusing menu....
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Relationship
I don't think Qualifacts is responsive. I have reached out to their senior leaders with some...
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Relationship, Product
The vendor did a lot of work on their data and the connector, and that was a pretty solid...
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Loyalty, Relationship
I am very optimistic about the new Qualifacts CEO and his ability to lead the organization going...
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Relationship, Operations
I would buy CareLogic EHR again. There is no perfect system, and CareLogic EHR has its challenges,...
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Value
Qualifacts is charging for every little thing, and that is a change since we signed up with them....
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Loyalty, Relationship
Qualifacts is really customer focused. Customers aren't always happy, but every customer wants what...
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Relationship, Product
The one issue that has been raised by a lot of customers is historic purging and deletion. Some...
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Product
Qualifacts' product is exceptional. It is fully featured, and I like to think the vendor has thought...
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Operations
I am pretty much going to give Qualifacts perfect scores on everything to do with the...
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Operations, Product
Qualifacts' system is not easy to use. It has a pretty steep learning curve to it, but that is not...
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Relationship
Qualifacts has what they call a user community, which is a pretty good resource if we need help....
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Loyalty, Relationship, Product
Our state often comes out with new data reporting requirements, and Qualifacts is pretty good about...
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Relationship
Qualifacts' web support is pretty good, but sometimes it takes them a while to respond to their...
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Product, Value
If I knew anybody looking for an EHR system, I would definitely recommend CareLogic EHR. Based on...
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Operations
Qualifacts’ implementation teams are amazing. They answer questions really well. They give us a lot...
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Loyalty
I am excited that we are going to be integrating a client portal from OnCall, which Qualifacts has...
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Loyalty, Product
Some of the things that we have been promised for years are actually here. The integration with the...
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Relationship
Qualifacts has had a lot of turnover in their customer support department, and sometimes it will...
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Product
I can't imagine that anybody could possibly complain about how easy it is for them to do their...
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Culture, Value
We paid for a reporting license initially. We really haven't used it because we haven't had a report...
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Product, Value
One of the issues we have with the product is with getting more configurations on the back end. It...
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Product
The reporting leaves a lot to be desired in terms of customization. I have tried the report writer,...
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Product
We constantly have to add third-party applications to support CareLogic EHR. I have third-party...
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Relationship
One of our frustrations with the vendor’s support is that sometimes we get two different answers. I...
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Relationship
Qualifacts is very reactive. They wait until multiple people have submitted a ticket on an issue. I...
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Relationship
If I need something done, I go through the support team. Otherwise, I won't get a prompt response....
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Relationship, Product
We have issues with latency, outages, and product development. The vendor is not as timely as they...
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Operations
Sometimes the vendor is late in communicating upgrades, and that leaves us scrambling. They provide...
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Operations, Value
The vendor provides good instructions. I can navigate the product, but they don't provide much...
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Product
CareLogic EHR works well when it works, but we experience a frustrating amount of latency and...
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Culture, Value
Extra charges are not really too frequent or too high, but Qualifacts does charge for add-ons a lot....
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Loyalty
I really love the product, and I am looking forward to the changes that are coming.
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