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CareLogic EHR
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User Commentary

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Director

Other Observations & Comments

I am surprised at some things that Qualifacts charges us for. But for the most part, the charges are...

Nov 2022
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Director

Technology

Qualifacts has state-specific user groups. Some specific states require us to do certain things, and...

Nov 2022
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Director

Other Observations & Comments

I would probably buy CareLogic EHR again. Lately, we have had some problems with data latency and...

Nov 2022
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Director

Relationship

Qualifacts keeps the majority of their promises. One of the things that hampers the vendor's...

Nov 2022
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Director

Functionality and Upgrades

I like the fact that CareLogic EHR is pretty straightforward; when we have new staff, the training...

Nov 2022
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Manager

Relationship

Qualifacts struggles with the time frame of meeting promises. In many cases, they end up doing what...

Nov 2022
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Manager

Functionality and Upgrades

The vendor’s initial implementation of the product was absolutely outstanding. Recently, they have...

Nov 2022
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Manager

Functionality and Upgrades

There have been a few quality issues in recent changes to the product that have caused a reasonable...

Nov 2022
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Manager

Other Observations & Comments

The vendor’s support people are fabulous. The problem is the old leader over CareLogic EHR really...

Nov 2022
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Director

Functionality and Upgrades

CareLogic EHR was a major upgrade compared to our previous system. CareLogic EHR is user friendly on...

Nov 2022
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Director

Service and Support

Qualifacts should listen to the customers, but it seems like they have a different pace for things....

Nov 2022
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Director

Functionality and Upgrades

The challenges with CareLogic EHR come on the reporting and billing sides. There are a lot of...

Nov 2022
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Director

Other Observations & Comments

When we try to implement non-behavioral health services into CareLogic EHR, the system is limited....

Nov 2022
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COO

Functionality and Upgrades

People within our organization are always pushing me to look for another vendor instead of...

Oct 2022
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COO

Functionality and Upgrades

We would like to set up a decision tree or something within the billing module to allow staff to...

Oct 2022
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COO

Functionality and Upgrades

CareLogic EHR is a great product; we get great data out of it. The connector within the system is...

Oct 2022
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COO

Technology

The system is not user friendly, and the menu options are not intuitive. The scheduling tool does...

Oct 2022
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COO

Service and Support

When we put in a ticket for a request, Qualifacts uses the same language to respond to us every...

Oct 2022
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COO

Technology

Qualifacts is really missing the boat on being adaptable. The vendor developed the CareLogic mobile...

Oct 2022
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COO

Functionality and Upgrades

A problem within the system is that a patient's record will show all of the patient's information...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We would drop Qualifacts tomorrow if we could. But Switching EHRs is too difficult because we have...

Jul 2022
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VP/Other Executive

Technology

We have a very wide latitude of configurability with CareLogic EHR. That is probably the product’s...

Jul 2022
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VP/Other Executive

Relationship

The Qualifacts community is really good and really active. The community actually helps more than...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Qualifacts doesn’t nickel-and-dime us. The invoice is long, but that is because of the different...

Jul 2022
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VP/Other Executive

Service and Support

It seems like the support team is constantly behind, and that is my biggest frustration with the...

Jul 2022
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VP/Other Executive

Technology

Qualifacts and Credible are merging, and I don’t know whether the vendor has decided what direction...

Jul 2022
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VP/Other Executive

Future Outlook

If we were starting over and had to choose a vendor, Qualifacts certainly wouldn’t be a shoo-in....

Jul 2022
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VP/Other Executive

Other Observations & Comments

Qualifacts doesn’t keep their promises, and that is our biggest problem. The vendor has a piece of...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The product doesn't meet our needs. The product can provide our documenting and charting needs, but...

Jul 2022
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VP/Other Executive

Relationship

The vendor moves like molasses in January. They are slow. They have a lot of improvement to do. If...

Jul 2022
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VP/Other Executive

Technology

One piece of technology from Qualifacts has great functionality, and it is seamless. It doesn’t have...

Jul 2022
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VP/Other Executive

Interfacing and Integration

The vendor’s biggest negative is that their integration is cost prohibitive. They clearly do not...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The product is like a Soviet Union automobile. It is functional, but it is not a Corvette. It is not...

Jul 2022
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COO

Functionality and Upgrades

I would probably buy CareLogic EHR again, but I would certainly poke at things a bit more. We are...

May 2022
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COO

ROI / Cost (care and feeding)

Qualifacts is happy to charge us for every little thing. Everything comes at a cost. We are...

May 2022
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COO

Implementation and Training

The claim to fame for CareLogic EHR is clients can get up to speed in a short amount of time, and...

May 2022
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Director

ROI / Cost (care and feeding)

The vendor charges an additional fee when we need to process data for some state-specific reporting...

Mar 2022
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Director

Functionality and Upgrades

The solution is easy for end users to navigate and use. It is configurable and intuitive. We can...

Mar 2022
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Director

Interfacing and Integration

We want to be able to integrate some medical-coding and medical-service modules with CareLogic EHR,...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the product's customization. Because of the customization, we are able to do a lot of the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor could really improve their training. The issue is that they have a training but they...

Mar 2022
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Director

Lessons Learned

I would not buy CareLogic EHR again based on the needs of our organization. CareLogic EHR doesn't...

Mar 2022
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Director

Relationship

Qualifacts was a lot more involved right after our launch than they are now. Part of that is that...

Mar 2022
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Manager

Functionality and Upgrades

One thing I really like about CareLogic EHR is that I can set it up so that it is extremely user...

Mar 2022
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Manager

Relationship

Qualifacts' customer service has come a long way over the last few years. If I have questions or...

Mar 2022
||
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Manager

Relationship

Clients can pay extra to have customer success managers who specifically help implement new things...

Mar 2022
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Manager

Functionality and Upgrades

The main thing I need from Qualifacts is a user-friendly patient portal. That is a huge need and is...

Mar 2022
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VP/Other Executive

Interfacing and Integration

I probably wouldn’t recommend this system to others. It has been one of the only front-running...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Anything we add to the system comes at an additional cost. Things get more and more expensive when...

Mar 2022
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VP/Other Executive

Technology

We have had a lot of issues and downtime with the system. The system sometimes works and sometimes...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

There are things we want to do, and we want to integrate with telehealth as it comes up. The vendor...

Mar 2022
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VP/Other Executive

Relationship

It would be beneficial if the vendor had better communication across the board for things like new...

Mar 2022
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VP/Other Executive

Service and Support

The vendor's support is hit or miss depending on who we talk to within the vendor organization. The...

Mar 2022
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VP/Other Executive

Future Outlook

The product is not part of our long-term plans. We are going to be evaluating some other options...

Mar 2022
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VP/Other Executive

Implementation and Training

For training and things, the vendor does have a community hub, but when we go to find the training...

Mar 2022
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CIO

Relationship

Qualifacts got bought out and purchased some companies, so there have been a lot of changes....

Mar 2022
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CIO

Relationship

Qualifacts bought InSync, who has an incredibly strong product. The product is built on a really...

Mar 2022
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CIO

ROI / Cost (care and feeding)

We get nickel-and-dimed from the vendor, especially with changes to extracts.

Mar 2022
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CIO

Interfacing and Integration

The integration is poor because the APIs are severely lacking. I would be happy if the system had...

Mar 2022
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CIO

Functionality and Upgrades

Patient engagement is not really there with the product today. There is a patient portal, but it is...

Mar 2022
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CIO

Lessons Learned

We would like the vendor to integrate the system with another program. Qualifacts’ medical record...

Mar 2022
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Director

Functionality and Upgrades

Our system looks different from the system that new customers are implementing. Older customers have...

Feb 2022
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Director

Implementation and Training

For our implementation, we had an assigned person who came out and spent time with us. They were our...

Feb 2022
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Director

Implementation and Training

Qualifacts offers a lot of training, but they nickel-and-dime us because they send someone out to...

Feb 2022
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Director

Functionality and Upgrades

Qualifacts is forward thinking and proactive, but sometimes they throw out new features when...

Feb 2022
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Director

Relationship

We can contact almost anybody at Qualifacts. That doesn't mean the person will help us, but we have...

Feb 2022
||
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Director

Lessons Learned

If an organization is implementing CareLogic EHR, one of the things they need to know is that they...

Feb 2022
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Analyst/Coordinator

Future Outlook

We are pretty committed to CareLogic EHR. I can't imagine us trying to implement another EHR at this...

Feb 2022
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Director

Functionality and Upgrades

CareLogic EHR does what we want it to do and is easy to learn. The system is pretty basic, so people...

Feb 2022
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Director

Functionality and Upgrades

Some EHRs allow clinicians to look ahead at their schedules to see open times and quickly put...

Feb 2022
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Director

Functionality and Upgrades

It would be nice if we could quickly see whether patients signed paperwork in CareLogic EHR. We can...

Feb 2022
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Director

Other Observations & Comments

At one point, we had to look for a different EHR because CareLogic EHR wasn't where the state needed...

Feb 2022
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Director

Service and Support

Support is one of Qualifacts' biggest downfalls. The turnaround time for support tickets is too...

Feb 2022
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Director

Functionality and Upgrades

We have seen some demonstrations of other EHRs. Everything looks cool and flawless, but we have been...

Feb 2022
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Director

ROI / Cost (care and feeding)

If someone wants to add features to CareLogic EHR, that is an extra charge. A lot of things are...

Feb 2022
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Director

Functionality and Upgrades

Qualifacts doesn’t tell us how to use new upgrades. We just watch a video. There is no training. But...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I consider Qualifacts to be an outstanding organization. They have definitely kept all of their...

Feb 2022
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Analyst/Coordinator

Implementation and Training

Qualifacts’ implementation team was outstanding. Their team was able to work out solutions for all...

Feb 2022
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Analyst/Coordinator

Implementation and Training

Qualifacts has training, but their training is lacking. For one thing, the vendor doesn't offer...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

CareLogic EHR has its weaknesses, but I am sure that is true of any EHR. Overall, CareLogic EHR is...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Our clinicians get along with CareLogic EHR. The main complaint they have on the technical side is...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

Qualifacts worked miracles in their support of our integration. They set up our billing the way we...

Feb 2022
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Analyst/Coordinator

Technology

Qualifacts is constantly updating new features in CareLogic EHR. They have done an outstanding job...

Feb 2022
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Analyst/Coordinator

Service and Support

Qualifacts’ support has gotten better over the years, but it could use some improvement. They are...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

I highly recommend CareLogic EHR. I would definitely tell others to consider the product, review it,...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

CareLogic EHR is a very intuitive and useful product in terms of documentation. The system runs...

Feb 2022
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VP/Other Executive

Technology

Qualifacts’ customer base has grown over the years. One of their challenges is that every state does...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Reporting is always a challenge because nobody knows what they are trying to get. People want to see...

Feb 2022
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VP/Other Executive

Technology

One of Qualifacts’ weaknesses is that they have a hard time making changes as a large company. They...

Feb 2022
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VP/Other Executive

Technology

Qualifacts works with third parties rather than trying to build everything themselves. That is a...

Feb 2022
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VP/Other Executive

Relationship

Qualifacts keeps their promises, but they don't keep to the timelines of those promises. They are...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Qualifacts leans toward charging us for every little thing, and that is annoying. The amount of...

Feb 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

The mobile app has been out for a while now, but it has been tweaked, and there is an additional fee...

Feb 2022
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VP/Other Executive

Relationship

Qualifacts had a change in leadership about a year ago. I could call the former CEO to have a...

Feb 2022
||
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VP/Other Executive

Lessons Learned

I don’t think our satisfaction with CareLogic EHR will change in the next year. The product is good....

Feb 2022
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CIO

Relationship

Qualifacts doesn’t keep all their promises. They say that they will get something to us over and...

Feb 2022
||
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CIO

Interfacing and Integration

CareLogic EHR does not talk very well to anything outside of itself. The new healthcare rules and...

Feb 2022
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CIO

Technology

CareLogic EHR’s user interface is evolving. The interface has not kept up very well with modern...

Feb 2022
||
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CIO

Relationship

Qualifacts has a road map, and I like their road map. They are not delivering very well yet, but...

Feb 2022
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CIO

Functionality and Upgrades

I don’t really know how to rate CareLogic EHR on driving outcomes because that would be like rating...

Feb 2022
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Analyst/Coordinator

Implementation and Training

It wouldn't be totally fair to ding Qualifacts, but we had to do our implementation remotely without...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The ease of use for our clinical staff is phenomenal. It very nice that they can go in, go to a...

Feb 2022
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Analyst/Coordinator

Service and Support

The product works very well, but there are some hiccups that can be frustrating. The ability to...

Feb 2022
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Analyst/Coordinator

Service and Support

Qualifacts is good about alerting us when the system might be down. I don't have to call them up to...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I wouldn't recommend CareLogic EHR because of the billing side; it can be a little clunky to work through....

Feb 2022
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Analyst/Coordinator

Future Outlook

If some of the things that I see coming up are implemented smoothly, I will probably be much more...

Feb 2022
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Analyst/Coordinator

Implementation and Training

We switched over from another system. We feel like we lost some functionality and gained other...

Feb 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does a lot of add-ons, like a web portal and other assessments. Those are a lot of little...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I like that CareLogic EHR is highly configurable, but I also don’t like that it is highly...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

CareLogic EHR is really clunky. It can do some things, but not very well. We want better integration...

Feb 2022
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Analyst/Coordinator

Service and Support

The service is not very proactive; we mostly have to beg for everything.

Feb 2022
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Analyst/Coordinator

Service and Support

We have been with the vendor many years, so we have seen a lot of promises, and they don’t always...

Feb 2022
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Analyst/Coordinator

Technology

We probably wouldn’t buy CareLogic EHR again. The vendor promised us bells and whistles, and we...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Our implementation process could possibly have been better, but we did a short implementation. I am...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Qualifacts is supposed to be rolling out a security function for logging in. People are supposed to...

Jan 2022
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Analyst/Coordinator

Relationship

We want more communication from Qualifacts. They don't tell us that there is an issue until we start...

Jan 2022
||
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Manager

Future Outlook

I wouldn't want to change systems. We are happy with CareLogic EHR. Our affiliates that share the...

Jan 2022
||
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Manager

Relationship

With a good conscience, I couldn't say that the vendor keeps all their promises. On rare occasions,...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Qualifacts does not avoid charging for every little thing. Qualifacts charges a lot. Almost...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

One of our pain points is that integrating the HIE would cost a lot of money that we don’t want to...

Jan 2022
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Manager

Service and Support

In all my years in IT and data, CareLogic EHR has had the best community I have seen. People go to...

Jan 2022
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Manager

Functionality and Upgrades

Every once in a while, the upgrades to the system break things. Those things are eventually fixed,...

Jan 2022
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Manager

Functionality and Upgrades

The implementation of the system was great, and the vendor's training on the system was pretty good....

Jan 2022
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Manager

Relationship

The vendor is proactive about a lot of things. They try to develop the best of what is going on in...

Jan 2022
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Manager

ROI / Cost (care and feeding)

I am super happy with the system. Nothing is perfect, and if anyone gives KLAS perfect scores across...

Jan 2022
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