CareLogic EHR Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Culture, Relationship

Qualifacts has made false promises to our senior leaders over and over again. We are able to go over...

May 2025
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Manager

Relationship

Qualifacts sometimes makes changes without checking to see whether those changes will benefit...

May 2025
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Manager

Relationship

Qualifacts had a major breach this past year, and that was significantly problematic. Labs are...

May 2025
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Manager

Loyalty, Product

We pay a lot for CareLogic EHR, but it doesn't provide all of the things we need. There are moments...

May 2025
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Manager

Loyalty, Relationship

Qualifacts shares their road map and vision, and they are working on those things. However, they...

May 2025
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Manager

Loyalty

We are moving away from Qualifacts because of issues with billing and medication orders. The...

May 2025
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Manager

Relationship

We have a small number of users, and that means that Qualifacts doesn't care what their service is...

May 2025
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CIO

Relationship

I wish Qualifacts were going to be timely with the remediation of an outstanding issue.

May 2025
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CIO

Product

No vendor has a perfect solution. CareLogic EHR is used across our many diverse business lines, and...

May 2025
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Manager

Product

There are some things that Qualifacts says are just how the system works, but we consider those...

Apr 2025
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Manager

Operations

Qualifacts does great at training. They have frequent free webinars that we can attend, and they...

Apr 2025
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Manager

Product, Value

CareLogic EHR doesn't have very many integrations, so the vendor doesn't have an API that is easy to...

Apr 2025
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Manager

Culture

We are having contract problems with Qualifacts. There are things like SLAs written into the...

Apr 2025
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Manager

Loyalty, Product

Qualifacts is focused on expanding their services and adding things like AI and a patient portal,...

Apr 2025
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Director

Loyalty, Relationship

Qualifacts is switching out their structure. We are now going to have a customer success manager who...

Apr 2025
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Director

Relationship

We needed Qualifacts to switch partners for an integration that we were getting important data from,...

Apr 2025
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Director

Product

CareLogic EHR meets our needs in terms of functionality, and it is really good. It can do a lot of...

Apr 2025
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Director

Relationship

I am used to being able to make my own mistakes in a system and having access to everything. In...

Apr 2025
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Director

Culture

One thing with Qualifacts that made me bitter was that we did an integration that we had already...

Apr 2025
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Director

Relationship

Qualifacts gives organizations a customer success manager, and that customer success manager is...

Apr 2025
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VP/Other Executive

Relationship, Product

We like the fact that Qualifacts offers cohorts where users can participate and share their...

Apr 2025
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VP/Other Executive

Relationship

Qualifacts changed their support model and moved it outside of the United States. That has created...

Apr 2025
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VP/Other Executive

Culture, Value

Many of the tools from Qualifacts aren't cheap, so the vendor nickel-and-dimes us, but other...

Apr 2025
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VP/Other Executive

Relationship, Product

We have been a customer of Qualifacts for many years, and the biggest challenge we have had in the...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

As a long-term customer of Qualifacts, we use a lot of the functionality, so we recognize the work,...

Apr 2025
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VP/Other Executive

Relationship

Qualifacts acquired a vendor called OnCall Health which is a patient portal. It was a tool that was...

Apr 2025
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Manager

Culture, Product

CareLogic EHR is a great system. We are very satisfied with CareLogic EHR. We have done a lot of...

Apr 2025
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Manager

Product

The product quality of CareLogic EHR is great. We used to have trouble in the first few years when...

Apr 2025
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Manager

Relationship, Operations

There have been times in the last few years when tickets weren't taken care of optimally, and...

Apr 2025
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Manager

Relationship, Operations

CareLogic EHR is the only electronic record we have ever used. It is what we know. There is really...

Apr 2025
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Manager

Culture

We signed up for an add-on integration to CareLogic EHR recently, and it has been a nightmare. The...

Apr 2025
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Manager

Product

CareLogic EHR works great for outcomes if we utilize it properly. I am not sure we utilize CareLogic...

Apr 2025
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Manager

Loyalty, Value

We would buy CareLogic EHR again because it is what we know. We tested out a couple of other...

Apr 2025
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Manager

Relationship

Qualifacts has very knowledgeable people. I have seen the same people come up that I deal with on...

Apr 2025
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VP/Other Executive

Relationship

The issue with Qualifacts' support has been more recent, and I think it is due to changes on the...

Apr 2025
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VP/Other Executive

Product

Overall, the functionality of CareLogic EHR is pretty easy on the user side. Qualifacts has done...

Apr 2025
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VP/Other Executive

Product

I have seen other EHRs, so I am happy with CareLogic EHR compared to similar systems that I have...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Product

Some of the new technology Qualifacts delivers isn't fully operational, and there are bugs and fixes...

Apr 2025
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VP/Other Executive

Operations

To improve the implementation process, Qualifacts could be intentional about supporting...

Apr 2025
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VP/Other Executive

Operations

Qualifacts offers a lot of training opportunities on different products or features. I don't know...

Apr 2025
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VP/Other Executive

Loyalty

CareLogic EHR is going to be with us for the next three to five years because it is so hard to...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

Some areas of improvement for Qualifacts would be meeting their own deadlines and being accountable...

Apr 2025
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VP/Other Executive

Relationship

Over the years, Qualifacts has done a good job with client relations. They keep our relationship at...

Apr 2025
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Manager

Culture, Value

Qualifacts is pushing their AI product, but it is pretty expensive for what we are supposed to get....

Apr 2025
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Manager

Relationship

The support quality from Qualifacts has dropped significantly since the vendor outsourced the...

Apr 2025
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Manager

Relationship, Product

The MAR is an area where we have some difficulty. Qualifacts' reporting solution has become...

Apr 2025
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Manager

Loyalty

I have been a cheerleader for the product and vendor for years, but they are not moving in the...

Apr 2025
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Manager

Value

Qualifacts doesn't keep all their promises. We have product road maps that have had the same items...

Apr 2025
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Manager

Relationship

Qualifacts has become quite top-heavy recently. We see a ballooning C-suite, and we don't see a...

Apr 2025
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Manager

Loyalty, Product

The billing engine in CareLogic EHR is sophisticated. It can handle a lot of different scenarios....

Feb 2025
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Manager

Product

We keep adding new options to CareLogic EHR as Qualifacts rolls them out. We are implementing their...

Feb 2025
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Manager

Product

There are many exceptions we have to deal with, just like when the OnCall Health platform was...

Feb 2025
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Manager

Product

Qualifacts could improve areas of CareLogic EHR with more robust features and capabilities to...

Feb 2025
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Manager

Loyalty, Value

Qualifacts is starting to charge for everything. Things are changing, unfortunately. There is a mix....

Feb 2025
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Manager

Product

There have been a few projects that Qualifacts has done really well, and there have been others that...

Feb 2025
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Manager

Loyalty, Product

Overall, there are a lot of things CareLogic EHR does extremely well, but there are things that can...

Feb 2025
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Manager

Relationship, Operations

Qualifacts is fairly responsive. They have a regular release cycle, so there is always a new upgrade...

Feb 2025
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Manager

Relationship

Support was just outsourced to another country. We open tickets through a system called Qualifacts...

Feb 2025
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Manager

Product

Qualifacts needs a better way to help providers meet compliance requirements for a lot of the...

Feb 2025
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Manager

Loyalty

We are considering Qualifacts iQ. Initially, we would use it to help with therapeutic clinician...

Feb 2025
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Analyst/Coordinator

Operations, Product

CareLogic EHR had a complete user interface refresh, so the system looks completely different than...

Feb 2025
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Analyst/Coordinator

Operations

With the big upgrade Qualifacts did, the vendor put it into our test environment first so we could...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

CareLogic EHR has a really nice patient portal that Qualifacts has started called OnCall. We have...

Feb 2025
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Analyst/Coordinator

Relationship

The vendor updated their ticketing system, and that was a huge process for them. The update has...

Feb 2025
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Analyst/Coordinator

Culture, Relationship, Operations

Qualifacts keeps most of their promises. Keeping all promises is hard to do. We were supposed to...

Feb 2025
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Manager

Culture, Value

Qualifacts does not avoid charging for every little thing. The price per user increases every year....

Feb 2025
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Manager

Loyalty, Relationship, Operations

Qualifacts' road map always looks very appealing, and they are aware of market trends and what needs...

Feb 2025
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Manager

Relationship

I will give Qualifacts kudos. When the Change Healthcare breach happened last year, Qualifacts was...

Feb 2025
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Director

Loyalty, Relationship, Operations

Qualifacts has slipped on some of their timelines. I think they were very aggressive in a lot of the...

Feb 2025
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Director

Loyalty, Product

We have an issue with the EVV product that Qualifacts rolled out, and I think there is something...

Feb 2025
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Director

Culture, Value

We feel like Qualifacts is charging for things that probably should be built into the product and...

Feb 2025
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(0)
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Director

Operations

I love the different training from Qualifacts. Nobody is perfect, but they try very hard, and they...

Feb 2025
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Director

Product

We have some work to do with the integration of this solution. We have been waiting for our...

Feb 2025
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Director

Relationship

Qualifacts has done some shifting in their support arena, and their tier-one folks don't know the...

Feb 2025
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Director

Relationship

We have met with executive leadership a couple of times in the past. We also do a regular call where...

Feb 2025
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Director

Loyalty, Product

Within the behavioral health market, I would probably still have Qualifacts as my top vendor. I...

Feb 2025
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CIO

Relationship, Product

CareLogic EHR is fairly intuitive and easy to use according to my staff members. It also bills...

Feb 2025
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CIO

Relationship

Qualifacts could make the system a little more customizable when it comes to the specific things...

Feb 2025
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(0)
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CIO

Culture, Value

In the past, I would have said Qualifacts avoids charging for every little thing. But now, there are...

Feb 2025
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CIO

Relationship

Qualifacts' support is really solid. Their support of the system and the Qualifacts customers is...

Feb 2025
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CIO

Loyalty, Relationship, Product

We have been with Qualifacts for several years. We like them. CareLogic EHR is not perfect, but...

Feb 2025
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CIO

Relationship, Operations

The communication from Qualifacts on the enhancement we were asking for and implemented recently...

Feb 2025
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CIO

Product

Qualifacts does not necessarily keep all of their promises. With CareLogic EHR, there have been a...

Feb 2025
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Director

Culture, Value

We have certain needs for our system, but some of the functionality requested for the core product...

Feb 2025
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Director

Loyalty, Product

As far as clinical and documentation are concerned, we can develop on our own and implement them for...

Feb 2025
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Director

Product

We would like this solution to be reliable and stable so that it is up nearly all the time. We would...

Feb 2025
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Director

Relationship

We would like to see improved support. Things like everyday routine data edit registration for...

Feb 2025
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Manager

Product

The best way to explain Carelogic EHR is that it works. It could be worse, and it could be better....

Feb 2025
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Director

Relationship

One of the big pain points with Qualifacts is customer service. We had a big issue that was an error...

Jan 2025
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Director

Loyalty, Relationship, Product

Qualifacts is not so different from any other software company. They always have the road maps, and...

Jan 2025
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Director

Loyalty

I’m not sure whether I would buy CareLogic EHR again. If we were going to start over fresh, I would...

Jan 2025
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Director

Operations

With the implementation, sometimes the vendor just does too much. Obviously there are a lot of...

Jan 2025
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Director

Relationship

We have been working to integrate a couple of different things. One is this tool that has metrics...

Jan 2025
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Director

Relationship, Product

One of the vendor's main problems is that they have grown too fast. They have had a lot of...

Jan 2025
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Director

Value

We were trying to update something with our reports, and we asked for something to be added to the...

Jan 2025
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Director

Operations, Product

Improvements don't really happen a whole lot, and when they do happen, it is not really the thing...

Jan 2025
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Director

Relationship

Once I get the support from Qualifacts, things are okay, but it takes forever to get. Also,...

Jan 2025
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Director

Relationship, Product

My wishlist for Qualifacts would be a point person to talk to and more ability to change and mutate...

Jan 2025
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Director

Operations, Product

I would tell someone thinking about implementing CareLogic EHR that it works probably pretty well...

Jan 2025
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Director

Loyalty, Relationship

Looking back, I think my satisfaction with CareLogic EHR has gone down instead of up. So, it is...

Jan 2025
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(0)
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Director

Culture, Relationship

Qualifacts does not keep all of their promises in terms of time frames. If we put in a ticket,...

Jan 2025
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(0)
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Director

Operations

The initial training was pretty good, but the ongoing training has been nonexistent. We have had...

Jan 2025
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(0)
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Director

Culture, Value

I feel like Qualifacts could probably provide more value in terms of per service. Maybe some people...

Jan 2025
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(0)
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Manager

Relationship

My team handles most of the support calls with Qualifacts. The tools we have in the system are...

Jan 2025
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Manager

Product

I would like to see more flexibility and advanced form creation from Qualifacts. We can create our...

Jan 2025
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(0)
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Manager

Product

CareLogic EHR is very user friendly for clinicians in comparison to the other systems that we have...

Jan 2025
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Manager

Value

Qualifacts charges us anytime we add something on. EHRs are really expensive. I don't know what a...

Jan 2025
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Manager

Loyalty

Qualifacts is starting to go down the AI route. I am interested to see whether they could bring it...

Jan 2025
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Manager

Loyalty, Product

There is a reporting feature that lets us write reports that we can publish so that people can run...

Jan 2025
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Manager

Operations

I am not a fan of Qualifacts' trainer, so I don't go to any of their trainings. That person has a...

Jan 2025
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Manager

Culture

Qualifacts promised a lot of things in their sales speech that never happened. Qualifacts doesn't...

Jan 2025
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CEO/President

Loyalty

We are not using the on-call feature in CareLogic EHR yet. There were some reasons for that, but...

Dec 2024
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CEO/President

Relationship, Product

CareLogic EHR is truly set up for a community-based environment. CareLogic EHR is easy for our staff...

Dec 2024
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CEO/President

Loyalty

There is one area where we are doing a lot of specialty care, and that is not an area that...

Dec 2024
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CEO/President

Product

We had a lot of issues when we integrated a company that was actually using CareLogic EHR. That...

Dec 2024
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Manager

Culture, Loyalty, Relationship

Qualifacts recently did some restructuring or sold the company, and in my opinion, the company has...

Nov 2024
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Manager

Value

Several years ago, Qualifacts was supposed to have patient portals, and now they are rolling out a...

Nov 2024
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Manager

Relationship

Qualifacts supports us and comes to our meetings. However, the vendor's people have changed a lot....

Nov 2024
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Manager

Value

Qualifacts does everything okay. I can't think of anything they do that stands out. They may do new...

Nov 2024
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Manager

Product

CareLogic EHR performs pretty well, and it is a good product overall. For the most part, it does...

Nov 2024
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Manager

Product

There are really cool things Qualifacts is doing. They just recently put out an enhanced save...

Nov 2024
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Manager

Loyalty

Qualifacts has three different platforms they use, and it really appears that InSync EHR and...

Nov 2024
||
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Director

Relationship

There are ways to reach Qualifacts’ executives if we have a need, but getting there takes a lot of steps....

Nov 2024
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(0)
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Director

Loyalty, Product

CareLogic EHR is a great product, and I'm very pleased with what it does. Qualifacts has a wonderful...

Nov 2024
||
(0)
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Director

Relationship

Qualifacts is very good at having meetings with the executive team, and they do webinars for...

Nov 2024
||
(0)
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Director

Operations, Value

Qualifacts’ training piece is amazing, but there are additional costs for some of the more in-depth...

Nov 2024
||
(0)
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Director

Value

There is a lot of functionality that we need to use on a day-to-day basis in CareLogic EHR....

Nov 2024
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Director

Relationship, Operations

Qualifacts has a lot of really good ideas regarding things that they want to do and a road map that...

Nov 2024
||
(0)
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Director

Operations

Qualifacts does a lot of webinars, but it is a lot of repeat things. They also have a community, but...

Oct 2024
||
(0)
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Director

Loyalty, Product

CareLogic EHR does exactly what Qualifacts says it is going to do. It is a good product. I don't...

Oct 2024
||
(0)
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Director

Relationship, Product

CareLogic EHR has a lot of configurations where the only people who can update them are Qualifacts’...

Oct 2024
||
(0)
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Director

Value

Qualifacts purchased a telehealth solution to be able to integrate with CareLogic EHR, but they are...

Oct 2024
||
(0)
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 or  to see details.

Director

Product, Value

We have to hit submit on everything to save it in CareLogic EHR. That is just not intuitive; we just...

Oct 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

A lot of the communication from Qualifacts is more about the upgrades that are happening and what we...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations, Product

Qualifacts’ documentation is lacking. I would like them to just put in the UI something like...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship

Recently we have had some issues with Qualifacts. We have been experiencing a drop in support. I...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

Qualifacts does a pretty good job with upgrades. They send out what is coming up in the next...

Oct 2024
||
(0)
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 or  to see details.

Director

Culture

Our contract renewal with Qualifacts was more about right sizing the numbers and less about the...

Oct 2024
||
(0)
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 or  to see details.

Director

Loyalty

We would most likely buy CareLogic EHR again because we have plans to expand and merge. CareLogic...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

The biggest negatives with CareLogic EHR are the issues that we have with reporting. We have been...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

The vendor has a reporting tool called Pentaho. We can use that tool to build some things and...

Oct 2024
||
(0)
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 or  to see details.

Director

Culture

It is difficult when Qualifacts tells us that they have a new product coming out but that product...

Oct 2024
||
(0)
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Director

Loyalty, Relationship, Product

Qualifacts has an AI product that we can use now. I believe that we can dictate the specifics of a...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

The vendor has done a lot to help with explaining the requirements that we need to meet and our...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship

The vendor regularly holds town hall meetings where their executives will tell us their plans. Those...

Oct 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship, Product

The vendor is going to be rolling out some changes to some of the system's reporting capabilities....

Oct 2024
||
(0)
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 or  to see details.

Director

Product

We would like it if we could build business logic into the forms within the system because we really...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

The product works great, especially for everyday users like care managers, clinicians, and...

Oct 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

The ease of use of this solution depends on each individual using it. I have some staff members who...

Oct 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Our experience with the support team from Qualifacts has been hit or miss. Sometimes they respond...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We have a hard time getting reports like state-required data that we have to report. This...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Qualifacts has never offered to train our new hires. I do all the training for new users, and we...

Oct 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Qualifacts has the Qualifacts Community, and they do send out announcements there. I get those from...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

We do have an account manager from Qualifacts, and I have worked with them off and on since we...

Oct 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

Qualifacts has a lot of downtime. They have scheduled downtime, sometimes twice a week, sometimes...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Qualifacts sold us a bunch of bells and whistles and made the solution look all pretty and perfect,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Qualifacts is good at communicating when there is a problem. I will get an email about the problem,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of our clients are self-pay, but there is no self-pay option in CareLogic EHR, so when we are...

Sep 2024
||
(0)
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 or  to see details.

Director

Operations, Product

Once we understood how to use CareLogic EHR, it was pretty easy to navigate. The navigation is...

Sep 2024
||
(0)
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 or  to see details.

Director

Operations

We have some challenges on our end in terms of taking advantage of everything the product has to...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

Qualifacts sends a lot of things to the community. That is great, but I think something general that...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I'm satisfied with CareLogic EHR. When we went live with CareLogic EHR, we had to build some of the...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

The vendor’s support team that we have worked with has been awesome. That team, the cohort team, is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Qualifacts has changed their support system, ticketing system, and all of that, and we have had some...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Qualifacts could improve how the check-ins work from an administrative and executive standpoint,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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