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CareLogic EHR Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Culture, Relationship

Qualifacts has made false promises to our senior leaders over and over again. We are able to go over...

May 2025
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Manager

Relationship

Qualifacts sometimes makes changes without checking to see whether those changes will benefit...

May 2025
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Manager

Relationship

Qualifacts had a major breach this past year, and that was significantly problematic. Labs are...

May 2025
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Manager

Loyalty, Product

We pay a lot for CareLogic EHR, but it doesn't provide all of the things we need. There are moments...

May 2025
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Manager

Loyalty, Relationship

Qualifacts shares their road map and vision, and they are working on those things. However, they...

May 2025
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Manager

Loyalty

We are moving away from Qualifacts because of issues with billing and medication orders. The...

May 2025
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Manager

Relationship

We have a small number of users, and that means that Qualifacts doesn't care what their service is...

May 2025
||
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CIO

Relationship

I wish Qualifacts were going to be timely with the remediation of an outstanding issue.

May 2025
||
(0)
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CIO

Product

No vendor has a perfect solution. CareLogic EHR is used across our many diverse business lines, and...

May 2025
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Manager

Product

There are some things that Qualifacts says are just how the system works, but we consider those...

Apr 2025
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Manager

Operations

Qualifacts does great at training. They have frequent free webinars that we can attend, and they...

Apr 2025
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Manager

Product, Value

CareLogic EHR doesn't have very many integrations, so the vendor doesn't have an API that is easy to...

Apr 2025
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Manager

Culture

We are having contract problems with Qualifacts. There are things like SLAs written into the...

Apr 2025
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Manager

Loyalty, Product

Qualifacts is focused on expanding their services and adding things like AI and a patient portal,...

Apr 2025
||
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Director

Loyalty, Relationship

Qualifacts is switching out their structure. We are now going to have a customer success manager who...

Apr 2025
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Director

Relationship

We needed Qualifacts to switch partners for an integration that we were getting important data from,...

Apr 2025
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Director

Product

CareLogic EHR meets our needs in terms of functionality, and it is really good. It can do a lot of...

Apr 2025
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Director

Relationship

I am used to being able to make my own mistakes in a system and having access to everything. In...

Apr 2025
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Director

Culture

One thing with Qualifacts that made me bitter was that we did an integration that we had already...

Apr 2025
||
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Director

Relationship

Qualifacts gives organizations a customer success manager, and that customer success manager is...

Apr 2025
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VP/Other Executive

Relationship, Product

We like the fact that Qualifacts offers cohorts where users can participate and share their...

Apr 2025
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VP/Other Executive

Relationship

Qualifacts changed their support model and moved it outside of the United States. That has created...

Apr 2025
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VP/Other Executive

Culture, Value

Many of the tools from Qualifacts aren't cheap, so the vendor nickel-and-dimes us, but other...

Apr 2025
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VP/Other Executive

Relationship, Product

We have been a customer of Qualifacts for many years, and the biggest challenge we have had in the...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

As a long-term customer of Qualifacts, we use a lot of the functionality, so we recognize the work,...

Apr 2025
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VP/Other Executive

Relationship

Qualifacts acquired a vendor called OnCall Health which is a patient portal. It was a tool that was...

Apr 2025
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Manager

Culture, Product

CareLogic EHR is a great system. We are very satisfied with CareLogic EHR. We have done a lot of...

Apr 2025
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Manager

Product

The product quality of CareLogic EHR is great. We used to have trouble in the first few years when...

Apr 2025
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Manager

Relationship, Operations

There have been times in the last few years when tickets weren't taken care of optimally, and...

Apr 2025
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Manager

Relationship, Operations

CareLogic EHR is the only electronic record we have ever used. It is what we know. There is really...

Apr 2025
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Manager

Culture

We signed up for an add-on integration to CareLogic EHR recently, and it has been a nightmare. The...

Apr 2025
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Manager

Product

CareLogic EHR works great for outcomes if we utilize it properly. I am not sure we utilize CareLogic...

Apr 2025
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Manager

Loyalty, Value

We would buy CareLogic EHR again because it is what we know. We tested out a couple of other...

Apr 2025
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Manager

Relationship

Qualifacts has very knowledgeable people. I have seen the same people come up that I deal with on...

Apr 2025
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VP/Other Executive

Relationship

The issue with Qualifacts' support has been more recent, and I think it is due to changes on the...

Apr 2025
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VP/Other Executive

Product

Overall, the functionality of CareLogic EHR is pretty easy on the user side. Qualifacts has done...

Apr 2025
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VP/Other Executive

Product

I have seen other EHRs, so I am happy with CareLogic EHR compared to similar systems that I have...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Product

Some of the new technology Qualifacts delivers isn't fully operational, and there are bugs and fixes...

Apr 2025
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(0)
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VP/Other Executive

Operations

To improve the implementation process, Qualifacts could be intentional about supporting...

Apr 2025
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VP/Other Executive

Operations

Qualifacts offers a lot of training opportunities on different products or features. I don't know...

Apr 2025
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(0)
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VP/Other Executive

Loyalty

CareLogic EHR is going to be with us for the next three to five years because it is so hard to...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

Some areas of improvement for Qualifacts would be meeting their own deadlines and being accountable...

Apr 2025
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(0)
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VP/Other Executive

Relationship

Over the years, Qualifacts has done a good job with client relations. They keep our relationship at...

Apr 2025
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(0)
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Manager

Culture, Value

Qualifacts is pushing their AI product, but it is pretty expensive for what we are supposed to get....

Apr 2025
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(0)
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Manager

Relationship

The support quality from Qualifacts has dropped significantly since the vendor outsourced the...

Apr 2025
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(0)
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Manager

Relationship, Product

The MAR is an area where we have some difficulty. Qualifacts' reporting solution has become...

Apr 2025
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Manager

Loyalty

I have been a cheerleader for the product and vendor for years, but they are not moving in the...

Apr 2025
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(0)
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Manager

Value

Qualifacts doesn't keep all their promises. We have product road maps that have had the same items...

Apr 2025
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(0)
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Manager

Relationship

Qualifacts has become quite top-heavy recently. We see a ballooning C-suite, and we don't see a...

Apr 2025
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Manager

Loyalty, Product

The billing engine in CareLogic EHR is sophisticated. It can handle a lot of different scenarios....

Feb 2025
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Manager

Product

We keep adding new options to CareLogic EHR as Qualifacts rolls them out. We are implementing their...

Feb 2025
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Manager

Product

There are many exceptions we have to deal with, just like when the OnCall Health platform was...

Feb 2025
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(0)
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Manager

Product

Qualifacts could improve areas of CareLogic EHR with more robust features and capabilities to...

Feb 2025
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(0)
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Manager

Loyalty, Value

Qualifacts is starting to charge for everything. Things are changing, unfortunately. There is a mix....

Feb 2025
||
(0)
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Manager

Product

There have been a few projects that Qualifacts has done really well, and there have been others that...

Feb 2025
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(0)
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Manager

Loyalty, Product

Overall, there are a lot of things CareLogic EHR does extremely well, but there are things that can...

Feb 2025
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(0)
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Manager

Relationship, Operations

Qualifacts is fairly responsive. They have a regular release cycle, so there is always a new upgrade...

Feb 2025
||
(0)
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Manager

Relationship

Support was just outsourced to another country. We open tickets through a system called Qualifacts...

Feb 2025
||
(0)
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Manager

Product

Qualifacts needs a better way to help providers meet compliance requirements for a lot of the...

Feb 2025
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(0)
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Manager

Loyalty

We are considering Qualifacts iQ. Initially, we would use it to help with therapeutic clinician...

Feb 2025
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(0)
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Analyst/Coordinator

Operations, Product

CareLogic EHR had a complete user interface refresh, so the system looks completely different than...

Feb 2025
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(0)
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Analyst/Coordinator

Operations

With the big upgrade Qualifacts did, the vendor put it into our test environment first so we could...

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

CareLogic EHR has a really nice patient portal that Qualifacts has started called OnCall. We have...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship

The vendor updated their ticketing system, and that was a huge process for them. The update has...

Feb 2025
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(0)
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Analyst/Coordinator

Culture, Relationship, Operations

Qualifacts keeps most of their promises. Keeping all promises is hard to do. We were supposed to...

Feb 2025
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(0)
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Manager

Culture, Value

Qualifacts does not avoid charging for every little thing. The price per user increases every year....

Feb 2025
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(0)
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Manager

Loyalty, Relationship, Operations

Qualifacts' road map always looks very appealing, and they are aware of market trends and what needs...

Feb 2025
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(0)
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Manager

Relationship

I will give Qualifacts kudos. When the Change Healthcare breach happened last year, Qualifacts was...

Feb 2025
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(0)
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Director

Loyalty, Relationship, Operations

Qualifacts has slipped on some of their timelines. I think they were very aggressive in a lot of the...

Feb 2025
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(0)
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Director

Loyalty, Product

We have an issue with the EVV product that Qualifacts rolled out, and I think there is something...

Feb 2025
||
(0)
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Director

Culture, Value

We feel like Qualifacts is charging for things that probably should be built into the product and...

Feb 2025
||
(0)
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Director

Operations

I love the different training from Qualifacts. Nobody is perfect, but they try very hard, and they...

Feb 2025
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(0)
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Director

Product

We have some work to do with the integration of this solution. We have been waiting for our...

Feb 2025
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(0)
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Director

Relationship

Qualifacts has done some shifting in their support arena, and their tier-one folks don't know the...

Feb 2025
||
(0)
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Director

Relationship

We have met with executive leadership a couple of times in the past. We also do a regular call where...

Feb 2025
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(0)
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Director

Loyalty, Product

Within the behavioral health market, I would probably still have Qualifacts as my top vendor. I...

Feb 2025
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(0)
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CIO

Relationship, Product

CareLogic EHR is fairly intuitive and easy to use according to my staff members. It also bills...

Feb 2025
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(0)
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CIO

Relationship

Qualifacts could make the system a little more customizable when it comes to the specific things...

Feb 2025
||
(0)
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CIO

Culture, Value

In the past, I would have said Qualifacts avoids charging for every little thing. But now, there are...

Feb 2025
||
(0)
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CIO

Relationship

Qualifacts' support is really solid. Their support of the system and the Qualifacts customers is...

Feb 2025
||
(0)
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CIO

Loyalty, Relationship, Product

We have been with Qualifacts for several years. We like them. CareLogic EHR is not perfect, but...

Feb 2025
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(0)
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CIO

Relationship, Operations

The communication from Qualifacts on the enhancement we were asking for and implemented recently...

Feb 2025
||
(0)
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CIO

Product

Qualifacts does not necessarily keep all of their promises. With CareLogic EHR, there have been a...

Feb 2025
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(0)
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Director

Culture, Value

We have certain needs for our system, but some of the functionality requested for the core product...

Feb 2025
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(0)
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Director

Loyalty, Product

As far as clinical and documentation are concerned, we can develop on our own and implement them for...

Feb 2025
||
(0)
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Director

Product

We would like this solution to be reliable and stable so that it is up nearly all the time. We would...

Feb 2025
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(0)
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Director

Relationship

We would like to see improved support. Things like everyday routine data edit registration for...

Feb 2025
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(0)
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Manager

Product

The best way to explain Carelogic EHR is that it works. It could be worse, and it could be better....

Feb 2025
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(0)
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Director

Relationship

One of the big pain points with Qualifacts is customer service. We had a big issue that was an error...

Jan 2025
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(0)
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Director

Loyalty, Relationship, Product

Qualifacts is not so different from any other software company. They always have the road maps, and...

Jan 2025
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(0)
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Director

Loyalty

I’m not sure whether I would buy CareLogic EHR again. If we were going to start over fresh, I would...

Jan 2025
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(0)
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Director

Operations

With the implementation, sometimes the vendor just does too much. Obviously there are a lot of...

Jan 2025
||
(0)
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Director

Relationship

We have been working to integrate a couple of different things. One is this tool that has metrics...

Jan 2025
||
(0)
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Director

Relationship, Product

One of the vendor's main problems is that they have grown too fast. They have had a lot of...

Jan 2025
||
(0)
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Director

Value

We were trying to update something with our reports, and we asked for something to be added to the...

Jan 2025
||
(0)
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Director

Operations, Product

Improvements don't really happen a whole lot, and when they do happen, it is not really the thing...

Jan 2025
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(0)
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Director

Relationship

Once I get the support from Qualifacts, things are okay, but it takes forever to get. Also,...

Jan 2025
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(0)
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Director

Relationship, Product

My wishlist for Qualifacts would be a point person to talk to and more ability to change and mutate...

Jan 2025
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(0)
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Director

Operations, Product

I would tell someone thinking about implementing CareLogic EHR that it works probably pretty well...

Jan 2025
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Director

Loyalty, Relationship

Looking back, I think my satisfaction with CareLogic EHR has gone down instead of up. So, it is...

Jan 2025
||
(0)
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Director

Culture, Relationship

Qualifacts does not keep all of their promises in terms of time frames. If we put in a ticket,...

Jan 2025
||
(0)
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Director

Operations

The initial training was pretty good, but the ongoing training has been nonexistent. We have had...

Jan 2025
||
(0)
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Director

Culture, Value

I feel like Qualifacts could probably provide more value in terms of per service. Maybe some people...

Jan 2025
||
(0)
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Manager

Relationship

My team handles most of the support calls with Qualifacts. The tools we have in the system are...

Jan 2025
||
(0)
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Manager

Product

I would like to see more flexibility and advanced form creation from Qualifacts. We can create our...

Jan 2025
||
(0)
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Manager

Product

CareLogic EHR is very user friendly for clinicians in comparison to the other systems that we have...

Jan 2025
||
(0)
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Manager

Value

Qualifacts charges us anytime we add something on. EHRs are really expensive. I don't know what a...

Jan 2025
||
(0)
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Manager

Loyalty

Qualifacts is starting to go down the AI route. I am interested to see whether they could bring it...

Jan 2025
||
(0)
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Manager

Loyalty, Product

There is a reporting feature that lets us write reports that we can publish so that people can run...

Jan 2025
||
(0)
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Manager

Operations

I am not a fan of Qualifacts' trainer, so I don't go to any of their trainings. That person has a...

Jan 2025
||
(0)
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Manager

Culture

Qualifacts promised a lot of things in their sales speech that never happened. Qualifacts doesn't...

Jan 2025
||
(0)
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CEO/President

Loyalty

We are not using the on-call feature in CareLogic EHR yet. There were some reasons for that, but...

Dec 2024
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(0)
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CEO/President

Relationship, Product

CareLogic EHR is truly set up for a community-based environment. CareLogic EHR is easy for our staff...

Dec 2024
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(0)
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CEO/President

Loyalty

There is one area where we are doing a lot of specialty care, and that is not an area that...

Dec 2024
||
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CEO/President

Product

We had a lot of issues when we integrated a company that was actually using CareLogic EHR. That...

Dec 2024
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Manager

Culture, Loyalty, Relationship

Qualifacts recently did some restructuring or sold the company, and in my opinion, the company has...

Nov 2024
||
(0)
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Manager

Value

Several years ago, Qualifacts was supposed to have patient portals, and now they are rolling out a...

Nov 2024
||
(0)
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Manager

Relationship

Qualifacts supports us and comes to our meetings. However, the vendor's people have changed a lot....

Nov 2024
||
(0)
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Manager

Value

Qualifacts does everything okay. I can't think of anything they do that stands out. They may do new...

Nov 2024
||
(0)
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Manager

Product

CareLogic EHR performs pretty well, and it is a good product overall. For the most part, it does...

Nov 2024
||
(0)
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Manager

Product

There are really cool things Qualifacts is doing. They just recently put out an enhanced save...

Nov 2024
||
(0)
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Manager

Loyalty

Qualifacts has three different platforms they use, and it really appears that InSync EHR and...

Nov 2024
||
(0)
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Director

Relationship

There are ways to reach Qualifacts’ executives if we have a need, but getting there takes a lot of steps....

Nov 2024
||
(0)
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Director

Loyalty, Product

CareLogic EHR is a great product, and I'm very pleased with what it does. Qualifacts has a wonderful...

Nov 2024
||
(0)
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Director

Relationship

Qualifacts is very good at having meetings with the executive team, and they do webinars for...

Nov 2024
||
(0)
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Director

Operations, Value

Qualifacts’ training piece is amazing, but there are additional costs for some of the more in-depth...

Nov 2024
||
(0)
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Director

Value

There is a lot of functionality that we need to use on a day-to-day basis in CareLogic EHR....

Nov 2024
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Director

Relationship, Operations

Qualifacts has a lot of really good ideas regarding things that they want to do and a road map that...

Nov 2024
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Director

Operations

Qualifacts does a lot of webinars, but it is a lot of repeat things. They also have a community, but...

Oct 2024
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Director

Loyalty, Product

CareLogic EHR does exactly what Qualifacts says it is going to do. It is a good product. I don't...

Oct 2024
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Director

Relationship, Product

CareLogic EHR has a lot of configurations where the only people who can update them are Qualifacts’...

Oct 2024
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Director

Value

Qualifacts purchased a telehealth solution to be able to integrate with CareLogic EHR, but they are...

Oct 2024
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Director

Product, Value

We have to hit submit on everything to save it in CareLogic EHR. That is just not intuitive; we just...

Oct 2024
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Director

Loyalty, Relationship

A lot of the communication from Qualifacts is more about the upgrades that are happening and what we...

Oct 2024
||
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Director

Relationship, Operations, Product

Qualifacts’ documentation is lacking. I would like them to just put in the UI something like...

Oct 2024
||
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Director

Relationship

Recently we have had some issues with Qualifacts. We have been experiencing a drop in support. I...

Oct 2024
||
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Director

Relationship, Operations

Qualifacts does a pretty good job with upgrades. They send out what is coming up in the next...

Oct 2024
||
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Director

Culture

Our contract renewal with Qualifacts was more about right sizing the numbers and less about the...

Oct 2024
||
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Director

Loyalty

We would most likely buy CareLogic EHR again because we have plans to expand and merge. CareLogic...

Oct 2024
||
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Director

Product

The biggest negatives with CareLogic EHR are the issues that we have with reporting. We have been...

Oct 2024
||
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Director

Product

The vendor has a reporting tool called Pentaho. We can use that tool to build some things and...

Oct 2024
||
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Director

Culture

It is difficult when Qualifacts tells us that they have a new product coming out but that product...

Oct 2024
||
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Director

Loyalty, Relationship, Product

Qualifacts has an AI product that we can use now. I believe that we can dictate the specifics of a...

Oct 2024
||
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Director

Relationship, Operations

The vendor has done a lot to help with explaining the requirements that we need to meet and our...

Oct 2024
||
(0)
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Director

Relationship

The vendor regularly holds town hall meetings where their executives will tell us their plans. Those...

Oct 2024
||
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Director

Loyalty, Relationship, Product

The vendor is going to be rolling out some changes to some of the system's reporting capabilities....

Oct 2024
||
(0)
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Director

Product

We would like it if we could build business logic into the forms within the system because we really...

Oct 2024
||
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Director

Product

The product works great, especially for everyday users like care managers, clinicians, and...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

The ease of use of this solution depends on each individual using it. I have some staff members who...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

Our experience with the support team from Qualifacts has been hit or miss. Sometimes they respond...

Oct 2024
||
(0)
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Analyst/Coordinator

Loyalty

We have a hard time getting reports like state-required data that we have to report. This...

Oct 2024
||
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Analyst/Coordinator

Operations

Qualifacts has never offered to train our new hires. I do all the training for new users, and we...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

Qualifacts has the Qualifacts Community, and they do send out announcements there. I get those from...

Oct 2024
||
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Analyst/Coordinator

Relationship

We do have an account manager from Qualifacts, and I have worked with them off and on since we...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Qualifacts has a lot of downtime. They have scheduled downtime, sometimes twice a week, sometimes...

Oct 2024
||
(0)
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Analyst/Coordinator

Culture

Qualifacts sold us a bunch of bells and whistles and made the solution look all pretty and perfect,...

Oct 2024
||
(0)
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Director

Relationship, Value

Qualifacts is good at communicating when there is a problem. I will get an email about the problem,...

Sep 2024
||
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Director

Product

Some of our clients are self-pay, but there is no self-pay option in CareLogic EHR, so when we are...

Sep 2024
||
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Director

Operations, Product

Once we understood how to use CareLogic EHR, it was pretty easy to navigate. The navigation is...

Sep 2024
||
(0)
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Director

Operations

We have some challenges on our end in terms of taking advantage of everything the product has to...

Jun 2024
||
(0)
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Director

Relationship, Operations

Qualifacts sends a lot of things to the community. That is great, but I think something general that...

Jun 2024
||
(0)
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Director

Operations, Product

I'm satisfied with CareLogic EHR. When we went live with CareLogic EHR, we had to build some of the...

Jun 2024
||
(0)
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Director

Relationship

The vendor’s support team that we have worked with has been awesome. That team, the cohort team, is...

Jun 2024
||
(0)
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Director

Relationship

Qualifacts has changed their support system, ticketing system, and all of that, and we have had some...

Jun 2024
||
(0)
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Director

Relationship

Qualifacts could improve how the check-ins work from an administrative and executive standpoint,...

Jun 2024
||
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