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CareLogic EHR Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Service and Support
In regard to the general consumer population, Qualifacts doesn’t really get to us. But I can’t...
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CIO
ROI / Cost (care and feeding)
Qualifacts used to avoid charging us for every little thing. Several years ago, they were much more...
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CIO
Future Outlook
We have had several opportunities where other EHR vendors have approached us and asked us to look at...
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CIO
Lessons Learned
Qualifacts makes promises for delivery schedules and products that are more visionary than reality....
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CIO
Service and Support
Qualifacts’ implementors and trainers often don’t have a depth of knowledge in the product. They...
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CIO
Implementation and Training
Qualifacts’ ongoing training and webinars are fantastic. The vendor has really good, in-depth,...
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CIO
Sales and Contracting
CareLogic EHR is like many front packages and built-on modules. Sales and actuality are two...
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CIO
Other Observations & Comments
Recently, Qualifacts merged with Credible. Credible had the other behavioral health EHR that was...
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CIO
ROI / Cost (care and feeding)
We have had several interoperability and integration exchange opportunities that we have tried to...
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CIO
Functionality and Upgrades
Qualifacts has been spending a lot of time and financial resources on rebuilding the backbone of the...
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CIO
Functionality and Upgrades
Qualifacts has moved to a very rapid development cycle. For the most part, downtime and bugs related...
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CIO
Service and Support
Qualifacts has a ticketing platform where we put in a ticket and it gets triaged and assigned to...
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CIO
Relationship
When the vendor realizes there is something wrong, they tell us, and then they fix it. When they...
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Manager
Service and Support
I wouldn't say Qualifacts keeps all their promises, but they do try to. We just don't always see...
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Manager
Future Outlook
I do hope that the merger with Credible gives Qualifacts some additional resources so that they can...
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Manager
Functionality and Upgrades
We have had CareLogic EHR for a while, and it is working well for us overall. Qualifacts does about...
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CFO
Functionality and Upgrades
We really like the software program. What we like is the ease of use and accountability for our...
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CFO
ROI / Cost (care and feeding)
The trainings are great but costly. The vendor has a forum for users of the product, and that is...
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CFO
Functionality and Upgrades
There are a few things we wish we could improve, such as the merging of client files when we have...
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CFO
Interfacing and Integration
The system can integrate with our text-reminder application and specific types of check-ups where we...
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CFO
Functionality and Upgrades
Training takes time, and the product is very confusing for people to use in the beginning. People...
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CFO
Technology
The vendor is very innovative with new technology. A lot of new things are coming out. It takes some...
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CFO
Service and Support
When we put in tickets, Qualifacts is very quick to respond. We don’t really talk to them much on...
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CFO
Other Observations & Comments
The product is expensive. It gives us the functionality we need, but there is always room for...
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Director
Service and Support
Things with Qualifacts have maybe gotten better in the past year. I have found their help desk to be...
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Director
Lessons Learned
Recently, we started with ePrescribing. That isn't a new feature to CareLogic EHR, but we turned it...
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Director
Future Outlook
We aren't planning on switching from CareLogic EHR. We are satisfied for now. The product has been a...
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Director
ROI / Cost (care and feeding)
We knew at the very beginning what the price would be for CareLogic EHR. That was very clearly...
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Director
ROI / Cost (care and feeding)
Having integration with our billing system was very expensive. We ended up writing a report in...
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Manager
Service and Support
With the pandemic, Qualifacts had to jump into telehealth pretty quickly. They did a pretty good job...
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Manager
Technology
Qualifacts is working on their reporting. They are working on more robust solutions so that we can...
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Manager
Other Observations & Comments
Qualifacts recently merged with Credible. Hopefully, that will work out. It is so early in the...
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Manager
Service and Support
Qualifacts keeps most of their promises. Sometimes we will notice something that needs to be fixed,...
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Manager
Service and Support
Sometimes the support is slow when we put tickets in to get things fixed. We have some that are...
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Director
Functionality and Upgrades
We have been very happy with Qualifacts; however, CareLogic EHR doesn’t exactly work in all the ways...
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Director
Relationship
We haven’t needed to be in contact with any executives at Qualifacts. Our only interaction has been...
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Director
Service and Support
During the pandemic, Qualifacts offered a lot of virtual town hall meetings about telehealth...
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Director
Functionality and Upgrades
CareLogic EHR meets our needs in terms of clinical documentation, scheduling appointments, and other...
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Director
ROI / Cost (care and feeding)
We have talked about switching to a more user-friendly system, but finding the perfect fit is...
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Director
Interfacing and Integration
As far as integration goes, Qualifacts worked with our other vendor to create a way for us to upload...
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Director
ROI / Cost (care and feeding)
In the beginning, Qualifacts was really good about not charging us for every little thing, but as...
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Director
Future Outlook
We have issues with the billing module. Because we know we may not stay with the system forever, we...
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Director
Functionality and Upgrades
Qualifacts doesn't come out with major enhancements. The things that they have improved or enhanced...
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Director
Relationship
Qualifacts generally does a good job of communicating with us about outages or upcoming changes. We...
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Director
Other Observations & Comments
Prior to COVID-19, Qualifacts held an annual conference that was always fun. Overall, Qualifacts did...
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Manager
Implementation and Training
We have obviously had some things that we have had to work through. I would definitely not say...
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Manager
Relationship
Qualifacts is always ahead of the curve and is constantly researching what is coming, and that is...
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Manager
Future Outlook
My long-term plan is to keep working with Qualifacts. When our contract ends, we will renegotiate a...
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Manager
Service and Support
Sometimes I have issues that have to be escalated for further review, and those tickets can take a...
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Manager
Implementation and Training
We have not done a lot of training, but sometimes that is because I don't pay attention to what is...
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Manager
Functionality and Upgrades
Qualifacts makes the EHR so idiotproof. They have given us the tools to step-by-step make our...
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Manager
Service and Support
Qualifacts' executives send out a lot of documentation that should come from a high level, and they...
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Manager
Relationship
I don't think the recent merger is going to have any impact on me. We have known the merger was...
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Manager
Functionality and Upgrades
We had this giant redesign that the state was forcing. The redesign was a huge system change, and...
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Director
Functionality and Upgrades
There are always struggles with the solution. The bottom line is that no one system will meet all of...
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Director
Relationship
Sometimes, Qualifacts talks about new technology, features, and functionality that they are going to...
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Director
ROI / Cost (care and feeding)
We pay Qualifacts for several different things, most of which are justified. Sometimes, Qualifacts...
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Director
Service and Support
We stumble on things in the system all the time that don't work the way we think they should, so we...
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Director
Service and Support
In some cases, issues can take months to get resolved. Other times, we open a support ticket for an...
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Director
Functionality and Upgrades
Qualifacts does a system update at least every two weeks. They have to shut down the production...
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Director
Other Observations & Comments
Qualifacts' executives occasionally do what they call State of the Union updates or Technology...
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Director
Functionality and Upgrades
Our overall experience with the product is positive. The piece for billing and revenue cycle...
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Director
Functionality and Upgrades
There have been some pretty long delays in some of the promises that Qualifacts has made. We...
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Director
ROI / Cost (care and feeding)
There are too many charges for additions to the product that should be part of the overall product,...
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Director
Functionality and Upgrades
The telehealth feature is great. We got that up very quickly, so we didn't have a very long...
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Director
Implementation and Training
With the implementation services, there were very great intentions, but the process didn't turn out...
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Director
Functionality and Upgrades
The product is missing some things. We would like to see more capabilities for form development and...
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CEO/President
Relationship
We were supposed to get a new BI tool awhile ago, but nothing has happened yet. That characterizes...
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CEO/President
Future Outlook
Qualifacts was acquired by a private equity firm. We hope that the acquisition will make a positive...
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CEO/President
Functionality and Upgrades
The revenue cycle piece, the front-door software, and the BI tool don't work. The system's ease of...
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CEO/President
Functionality and Upgrades
I don't think Qualifacts is rolling out anything at all. We need real-time data. We have been...
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CEO/President
Relationship
The executives speak a good line, but the follow-up isn't there. They could be more aggressive about...
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CEO/President
Functionality and Upgrades
We have a few years under our belt with Qualifacts' solution, and we have never been happy with it....
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COO
Service and Support
Overall, we are very satisfied with the service that we get. Qualifacts is responsive. There are...
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COO
Functionality and Upgrades
We can bill, we can get authorizations, and we can get anything out of our EHR that we want. We just...
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COO
Future Outlook
We haven’t talked about switching. With all that is going on in the world, we look for ways to be...
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COO
ROI / Cost (care and feeding)
Based on everything I have seen and heard over the years, if we were to start over, we would go with...
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CEO/President
Functionality and Upgrades
Qualifacts' system is the best out there, but that isn't really a compliment. The options in the...
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CEO/President
ROI / Cost (care and feeding)
Qualifacts has probably tried to be fair and reasonable with the add-on charges. They have given us...
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CEO/President
Interfacing and Integration
We had to build our own integration. We have a huge call center, and Qualifacts has no front-door...
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CEO/President
Functionality and Upgrades
The solution works on the clinical side. It is pretty flexible, but that is all.
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COO
Functionality and Upgrades
Sometimes it takes longer than we want for promises to be fulfilled, but we want things yesterday....
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COO
ROI / Cost (care and feeding)
Qualifacts is pretty good about avoiding charging for every little thing. I have heard other...
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COO
Interfacing and Integration
Anytime we start integrating other systems with our system, we have hiccups. CareLogic EHR has had...
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COO
Future Outlook
Reporting sometimes is challenging but only because we want the reports we want, not because...
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COO
Relationship
My folks say that they get answered pretty quickly. We use a communication platform of some type....
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COO
Relationship
Qualifacts is always scanning the horizon and looking out for things. But their ability to put...
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COO
Lessons Learned
We have a very large continuum of care. For this system to incorporate all the areas we have, I...
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COO
Functionality and Upgrades
The system is reliable. We hardly have downtime at all. If Qualifacts makes a change or does an...
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COO
Relationship
We always have trepidation when we hear of two businesses coming together, like Qualifacts and...
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COO
Functionality and Upgrades
We have a lot of problems with the reporting side that have not been resolved. It isn’t easy to pull...
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COO
Functionality and Upgrades
CareLogic EHR works, but it isn’t great. It is easy to use except for the financial and reporting...
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COO
Service and Support
Qualifacts is very behind when it comes to meeting our needs. They say something is coming, but then...
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COO
Relationship
I would like to see more involvement from Qualifacts’ executives. I don’t get any calls from them...
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Analyst/Coordinator
Relationship
Qualifacts eventually keeps their promises. Sometimes they kind of overpromise timelines. They...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Qualifacts mostly avoids nickel-and-diming us. I would say that we have received our money’s worth,...
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Analyst/Coordinator
Functionality and Upgrades
I absolutely love the system. I hear very positive comments about it, so I would say that the ease...
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Analyst/Coordinator
Service and Support
Before, I would have given Qualifacts’ phone and web support a much lower rating, but I will give...
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Analyst/Coordinator
Relationship
I have the executives’ direct contact information for when I am not satisfied with the way things...
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