CareLogic EHR
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
The vendor charges an additional fee when we need to process data for some state-specific reporting...
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The solution is easy for end users to navigate and use. It is configurable and intuitive. We can...
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We want to be able to integrate some medical-coding and medical-service modules with CareLogic EHR,...
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I like the product's customization. Because of the customization, we are able to do a lot of the...
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The vendor could really improve their training. The issue is that they have a training but they...
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I would not buy CareLogic EHR again based on the needs of our organization. CareLogic EHR doesn't...
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Qualifacts was a lot more involved right after our launch than they are now. Part of that is that...
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One thing I really like about CareLogic EHR is that I can set it up so that it is extremely user...
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Qualifacts' customer service has come a long way over the last few years. If I have questions or...
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Clients can pay extra to have customer success managers who specifically help implement new things...
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The main thing I need from Qualifacts is a user-friendly patient portal. That is a huge need and is...
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I probably wouldn’t recommend this system to others. It has been one of the only front-running...
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Anything we add to the system comes at an additional cost. Things get more and more expensive when...
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We have had a lot of issues and downtime with the system. The system sometimes works and sometimes...
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There are things we want to do, and we want to integrate with telehealth as it comes up. The vendor...
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It would be beneficial if the vendor had better communication across the board for things like new...
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The vendor's support is hit or miss depending on who we talk to within the vendor organization. The...
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The product is not part of our long-term plans. We are going to be evaluating some other options...
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For training and things, the vendor does have a community hub, but when we go to find the training...
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Qualifacts got bought out and purchased some companies, so there have been a lot of changes....
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Qualifacts bought InSync, who has an incredibly strong product. The product is built on a really...
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We get nickel-and-dimed from the vendor, especially with changes to extracts.
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The integration is poor because the APIs are severely lacking. I would be happy if the system had...
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Patient engagement is not really there with the product today. There is a patient portal, but it is...
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We would like the vendor to integrate the system with another program. Qualifacts’ medical record...
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Our system looks different from the system that new customers are implementing. Older customers have...
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For our implementation, we had an assigned person who came out and spent time with us. They were our...
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Qualifacts offers a lot of training, but they nickel-and-dime us because they send someone out to...
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Qualifacts is forward thinking and proactive, but sometimes they throw out new features when...
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We can contact almost anybody at Qualifacts. That doesn't mean the person will help us, but we have...
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If an organization is implementing CareLogic EHR, one of the things they need to know is that they...
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We are pretty committed to CareLogic EHR. I can't imagine us trying to implement another EHR at this...
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CareLogic EHR does what we want it to do and is easy to learn. The system is pretty basic, so people...
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Some EHRs allow clinicians to look ahead at their schedules to see open times and quickly put...
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It would be nice if we could quickly see whether patients signed paperwork in CareLogic EHR. We can...
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At one point, we had to look for a different EHR because CareLogic EHR wasn't where the state needed...
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Support is one of Qualifacts' biggest downfalls. The turnaround time for support tickets is too...
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We have seen some demonstrations of other EHRs. Everything looks cool and flawless, but we have been...
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If someone wants to add features to CareLogic EHR, that is an extra charge. A lot of things are...
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Qualifacts doesn’t tell us how to use new upgrades. We just watch a video. There is no training. But...
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I consider Qualifacts to be an outstanding organization. They have definitely kept all of their...
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Qualifacts’ implementation team was outstanding. Their team was able to work out solutions for all...
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Qualifacts has training, but their training is lacking. For one thing, the vendor doesn't offer...
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CareLogic EHR has its weaknesses, but I am sure that is true of any EHR. Overall, CareLogic EHR is...
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Our clinicians get along with CareLogic EHR. The main complaint they have on the technical side is...
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Qualifacts worked miracles in their support of our integration. They set up our billing the way we...
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Qualifacts is constantly updating new features in CareLogic EHR. They have done an outstanding job...
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Qualifacts’ support has gotten better over the years, but it could use some improvement. They are...
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I highly recommend CareLogic EHR. I would definitely tell others to consider the product, review it,...
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CareLogic EHR is a very intuitive and useful product in terms of documentation. The system runs...
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Qualifacts’ customer base has grown over the years. One of their challenges is that every state does...
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Reporting is always a challenge because nobody knows what they are trying to get. People want to see...
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One of Qualifacts’ weaknesses is that they have a hard time making changes as a large company. They...
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Qualifacts works with third parties rather than trying to build everything themselves. That is a...
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Qualifacts keeps their promises, but they don't keep to the timelines of those promises. They are...
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Qualifacts leans toward charging us for every little thing, and that is annoying. The amount of...
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The mobile app has been out for a while now, but it has been tweaked, and there is an additional fee...
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Qualifacts had a change in leadership about a year ago. I could call the former CEO to have a...
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I don’t think our satisfaction with CareLogic EHR will change in the next year. The product is good....
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Qualifacts doesn’t keep all their promises. They say that they will get something to us over and...
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CareLogic EHR does not talk very well to anything outside of itself. The new healthcare rules and...
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CareLogic EHR’s user interface is evolving. The interface has not kept up very well with modern...
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Qualifacts has a road map, and I like their road map. They are not delivering very well yet, but...
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I don’t really know how to rate CareLogic EHR on driving outcomes because that would be like rating...
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It wouldn't be totally fair to ding Qualifacts, but we had to do our implementation remotely without...
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The ease of use for our clinical staff is phenomenal. It very nice that they can go in, go to a...
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The product works very well, but there are some hiccups that can be frustrating. The ability to...
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Qualifacts is good about alerting us when the system might be down. I don't have to call them up to...
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I wouldn't recommend CareLogic EHR because of the billing side; it can be a little clunky to work through....
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If some of the things that I see coming up are implemented smoothly, I will probably be much more...
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We switched over from another system. We feel like we lost some functionality and gained other...
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The vendor does a lot of add-ons, like a web portal and other assessments. Those are a lot of little...
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I like that CareLogic EHR is highly configurable, but I also don’t like that it is highly...
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CareLogic EHR is really clunky. It can do some things, but not very well. We want better integration...
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The service is not very proactive; we mostly have to beg for everything.
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We have been with the vendor many years, so we have seen a lot of promises, and they don’t always...
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We probably wouldn’t buy CareLogic EHR again. The vendor promised us bells and whistles, and we...
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Our implementation process could possibly have been better, but we did a short implementation. I am...
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Qualifacts is supposed to be rolling out a security function for logging in. People are supposed to...
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We want more communication from Qualifacts. They don't tell us that there is an issue until we start...
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I wouldn't want to change systems. We are happy with CareLogic EHR. Our affiliates that share the...
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With a good conscience, I couldn't say that the vendor keeps all their promises. On rare occasions,...
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Qualifacts does not avoid charging for every little thing. Qualifacts charges a lot. Almost...
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One of our pain points is that integrating the HIE would cost a lot of money that we don’t want to...
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In all my years in IT and data, CareLogic EHR has had the best community I have seen. People go to...
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Every once in a while, the upgrades to the system break things. Those things are eventually fixed,...
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The implementation of the system was great, and the vendor's training on the system was pretty good....
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The vendor is proactive about a lot of things. They try to develop the best of what is going on in...
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I am super happy with the system. Nothing is perfect, and if anyone gives KLAS perfect scores across...
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One of the drivers for CareLogic EHR is it proved that it could bill across all of our business...
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Qualifacts’ CareLogic product has a lot of flexibility, and that has been really key for us. The...
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It is good that Qualifacts is super flexible, but that has caused us a lot of headaches jumping...
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Because the software is so customizable, there were a lot of times we went to the vendor and asked...
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In the beginning, we had a devil of a time trying to get to the vendor. Originally, they said we...
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I am firmly of the camp or the belief that no matter which vendor's solution we picked, certain...
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The vendor doesn’t have SSO yet. That is on the road map for next year. But I consider that to be...
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Our eMAR is very rudimentary, so in the beginning, we were hoping that the vendor's eMAR would...
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Qualifacts has made huge leaps in the last 8–12 months in terms of technology, regardless of whether...
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CareLogic EHR is checking all the boxes. People just aren’t in love with it.
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CareLogic EHR is a fairly efficient system, and we plan to stick with it. Qualifacts recently merged...
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The vendor's trainers were great. We had regular sessions with them. We weren't computer savvy, so...
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My biggest frustration with the vendor is that I don't have a contact who I can call. That bothers...
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Qualifacts has something called Community that allows people to talk to each other about problems...
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There are a couple of things that I wish that we had in the system. The vendor has been working hard...
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The solution's treatment-plan grid can be hard to use. We have to go into the grid and the module...
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The vendor's canned reports aren't amazing at all. It is difficult for us to find the information...
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The vendor waits for everyone to tell them what they should change. Those changes might take years...
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What I like the most about Qualifacts as a whole is that they are very forthcoming with their...
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There has been a continuous evolution of good things from Qualifacts. It isn't radically different...
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In terms of stability, support, user interface, and just about everything, CareLogic EHR is just...
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Qualifacts has never overstated what they would do for us. Things have sometimes been more delayed...
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There is sometimes a little bit of a rocky road as Qualifacts introduces new things, but the vendor...
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If we need additional support, Qualifacts holds ongoing meetings and provides support to our user...
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When we first implemented CareLogic EHR, we didn't have any ways to create workflows. That meant...
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We are part of one of Qualifacts' user groups, and we have a primary contact there. We get emails...
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Our interactions with Qualifacts' help desk are limited to minor changes and things that we need to...
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Qualifacts has a scorecard that is being implemented that has more dashboard outcome measurements....
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Right now, I think that CareLogic EHR is absolutely amazing. I have worked in three other systems,...
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There are several factors to our satisfaction with the executive involvement. I don't know the full...
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My future satisfaction with Qualifacts depends on what they do with their reporting platform, which...
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A lot of my satisfaction with Qualifacts rides on whether the vendor can succeed in improving the...
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In the past, the period for beta tests with CareLogic EHR has always gone way over the estimated...
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CareLogic EHR has a really strong billing interface. Our billing department absolutely adores...
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Qualifacts miscommunicated the system's cost and ease of use. We don't use their patient portal...
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We didn't move to CareLogic EHR from a different EHR. Instead, we moved to it from paper files. One...
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We tried to implement some other systems before we successfully implemented CareLogic EHR. Having...
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CareLogic EHR doesn't flow for our providers on the medical side, so they are implementing a...
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Qualifacts has a patient portal. When they first presented it to us, they talked about standardized...
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I wouldn't say that Qualifacts has issues with nickel-and-diming. I understand that there is a cost...
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The finance or the billing part of the solution is one of the great things about it. It is very...
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I need to feel the product I have is really meeting the business needs of my executives and feel...
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With EVV, the vendor is making good decisions. Their idea of inviting customers into design sprints...
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The user interface is actually quite dated compared to other products. When the vendor comes out...
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The vendor has definitely not kept all of their promises. For example, we were originally seeking a...
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When it came to designing CareLogic EHR’s mobile application, Qualifacts had the idea that all they...
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I don’t know whether I would choose the vendor again. We would want to see a demonstration of their...
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The product has improved, but Qualifacts didn’t go with an app that we can get from an app store. We...
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There is dissatisfaction, and we have been trying to open dialogue with Qualifacts. We have had...
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We would rate our initial implementation experience very high. Qualifacts had very excellent people.
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It has been very rare that the vendor has been able to support our interoperability goals because a...
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At every juncture, Qualifacts was able to demonstrate, compete, and show themselves to be...
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The vendor is generally more involved with and serves the needs of larger enterprises with very...
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The ongoing maintenance of this tool is a rather expensive proposition, and it always surprises us...
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We don’t rely on the vendor implementation team for upgrades. They just upgraded, and it is up to us...
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The training is on a model where we can view webinars or participate in a system admin training that...
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Our clinical side has adjusted well to CareLogic EHR. Everything has been pretty seamless; there are...
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CareLogic EHR has not lived up to its reporting accessibility. I am still unable to use it for our...
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I think Qualifacts is working in the right direction for a lot of things, but the reporting is what...
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I would probably not do anything differently if I were given the chance to start over. At the time,...
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Qualifacts has not kept all their promises. We were given some information from the salespeople, and...
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The key people at Qualifacts have been very quick to respond to all my emails lately. Now their...
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One of our biggest struggles with Qualifacts is the support desk. It is frustrating when we know...
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CareLogic EHR is a lot more expensive than what we paid for our previous system, but it is also more...
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The initial implementation went more or less okay in the moment, but after we went live, we realized...
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The phone and web support are a sore spot at the moment. The ticketing system isn’t great to begin...
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CareLogic EHR is good at compiling everything. Since we moved to an online EHR, things have been a...
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I don't see a scenario in which there is nothing I would like to improve on. Hopefully, Qualifacts...
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CareLogic EHR covers a lot of areas, so getting everybody up to speed is a lot of work. But for the...
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For the most part, CareLogic EHR seems pretty expansive. I might look around if I were buying an EHR...
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In the past, Qualifacts hasn’t kept promises very much. They would tell us that they were working on...
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When I submit a ticket to Qualifacts and ask them to move things over, that comes with a charge. I...
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When I have reached out to get information on one of our integrations with Qualifacts, they have...
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We have to make sure that our staff is aware of several little things with CareLogic EHR, especially...
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Qualifacts is very on top of things in terms of new requirements. They always implement something in...
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We had some issues with CareLogic EHR going down a lot or with things not working for no reason we...
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Qualifacts has not avoided charging for every little thing, and we have been burned. In the past, we...
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Qualifacts needs to update their treatment plan for the product to be super functional. I hear that...
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Qualifacts knows that their treatment plan doesn't meet our needs. A lot of providers were able to...
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Qualifacts’ community page has a link to all their resources, and that is really helpful. There is a...
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We had a conference, and that was outstanding. I learned a lot at the conference that I wish I had...
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There is no way that clinical people want to be on an email from Qualifacts about all the admin...
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The product gets the documents, gets the bills out the door, and does the things we need it to do,...
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The scheduler is clunky. We would like to have a user-friendly process where people can click on and...
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In the future, we will look for a better solution. I have always kept my ear to the ground to hear...
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I would love to be able to upload other bits of data into CareLogic EHR. If my staff could type out...
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If CareLogic EHR, its connector, and its new analytic software could take information from our...
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The data analytics and ability to get information out of CareLogic EHR are great. We are enjoying...
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I keep hoping Qualifacts is going to solve a problem we are having. The fix that we want is easy....
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Qualifacts gives us clear communication about maintenance issues and when we are going to be down....
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Qualifacts better be looking in their rear-view mirror because if another vendor allows for...
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The product's downtime is very minimal, so the product is very stable. There are a few issues here...
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One of the biggest improvements I would like to see is a better patient portal. The vendor offers...
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Unfortunately, there are a lot of times when the vendor doesn’t keep their promises. For example,...
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I used to feel like the vendor avoided charging us for every little thing, but now it seems like...
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One strength of the product is that it is pretty user friendly for the basic user. The vendor does a...
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The vendor’s support is good. It has definitely improved a lot from what it was many years ago when...
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CareLogic EHR's overall functionality is pretty good. I like the billing setup for the most part,...
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I would like to see improvements to the reporting. The vendor keeps saying that they are going to...
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CareLogic EHR was introduced to us as an EHR that we could build ourselves. Frankly, our naïveté in...
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CareLogic EHR isn't perfect by any means, but we are in a relationship with it. It is fairly easy...
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Our major pain point with CareLogic EHR is that the way we have our residential beds and charges set...
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We are a little disappointed in some of the promises that Qualifacts has made. We have had a lot of...
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More often than not, new features are not bundled as part of the core product and are available at...
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The vendor has had a poor application of project management recently. Qualifacts has been slow to...
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CareLogic EHR is reliable for clinical use. It works and has the features that clinicians need. It...
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A lot of times, I feel like CareLogic EHR is just a tool for behavioral health clinicians because it...
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We take issue with CareLogic EHR on the client self-service capabilities. That is definitely a...
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I would not give the vendor a high rating for proactivity. They were really behind with telehealth....
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The vendor is responsive at the executive level. If we have issues, we can contact Qualifacts, and...
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Qualifacts has been very behind in the mobile space; there is no mobile app or anything like that....
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The vendor struggles with fulfilling feature requests. When customers need a modification, their...
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CareLogic EHR is user friendly and easy to navigate as an end user. We are relatively satisfied. The...
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When there is a quick fix or registration for ePrescribing or system downtime, the Qualifacts...
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Outside of the support team, I don’t have a contact at Qualifacts. I am not even sure who is...
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I appreciate that on a quarterly basis, we get to meet with the other organizations in our state who...
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Qualifacts charges for every little thing. They announced that they are sunsetting their current...
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Our initial training from Qualifacts was wonderful. They came on-site and did training with our...
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It is possible to get more measurable outcomes from CareLogic EHR, but we don’t know how to do that...
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Qualifacts doesn't really provide training. The vast majority of the training they provide is done...
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CareLogic EHR’s ease of use is something that we like. One of its best-selling points is that there...
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One thing that stands out that could use improvement is the medical functionality, features, and...
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Qualifacts’ support isn’t horrible, but it isn't something we love. It could be better. We have to...
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I would like to see our state user group have a little more influence in driving product...
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At the beginning of every year or at multiple points throughout the year, Qualifacts will give us...
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With Qualifacts’ ticketing system, there are many cases where we open a ticket explaining an issue...
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Anytime Qualifacts comes up with a new product development where they are going to give us a new...
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Anything that we want comes with an additional charge, regardless of whether it is something that is...
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Unfortunately, what frequently happens is that an upgrade will usually be an improvement, but...
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Qualifacts got a new CEO, and we have met him. He is not as involved as the last CEO was. We do have...
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CareLogic EHR isn't bad, but the unfortunate thing is that there isn't another EHR out there that is...
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I like that CareLogic EHR is cloud based. We can use it for all of our programs, so we don't need to...
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We have had things that have been on the list that we have requested for years, and we still don't...
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The merging of duplicate records is something I have tried but can’t do. We would like more...
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We have had higher than average downtime where the system is totally down. We can't have that...
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We get access to our data in CareLogic EHR all the time, and it is an advantage and a disadvantage...
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The web interface is not responsive and does not fully support tablets. The web interface will...
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