CareLogic EHR
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Other Observations & Comments

I am surprised at some things that Qualifacts charges us for. But for the most part, the charges are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Qualifacts has state-specific user groups. Some specific states require us to do certain things, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I would probably buy CareLogic EHR again. Lately, we have had some problems with data latency and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Qualifacts keeps the majority of their promises. One of the things that hampers the vendor's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the fact that CareLogic EHR is pretty straightforward; when we have new staff, the training...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Qualifacts struggles with the time frame of meeting promises. In many cases, they end up doing what...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor’s initial implementation of the product was absolutely outstanding. Recently, they have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There have been a few quality issues in recent changes to the product that have caused a reasonable...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor’s support people are fabulous. The problem is the old leader over CareLogic EHR really...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

CareLogic EHR was a major upgrade compared to our previous system. CareLogic EHR is user friendly on...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Qualifacts should listen to the customers, but it seems like they have a different pace for things....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The challenges with CareLogic EHR come on the reporting and billing sides. There are a lot of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

When we try to implement non-behavioral health services into CareLogic EHR, the system is limited....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

People within our organization are always pushing me to look for another vendor instead of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

We would like to set up a decision tree or something within the billing module to allow staff to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

CareLogic EHR is a great product; we get great data out of it. The connector within the system is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Technology

The system is not user friendly, and the menu options are not intuitive. The scheduling tool does...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

When we put in a ticket for a request, Qualifacts uses the same language to respond to us every...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Technology

Qualifacts is really missing the boat on being adaptable. The vendor developed the CareLogic mobile...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

A problem within the system is that a patient's record will show all of the patient's information...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We would drop Qualifacts tomorrow if we could. But Switching EHRs is too difficult because we have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

We have a very wide latitude of configurability with CareLogic EHR. That is probably the product’s...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The Qualifacts community is really good and really active. The community actually helps more than...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Qualifacts doesn’t nickel-and-dime us. The invoice is long, but that is because of the different...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

It seems like the support team is constantly behind, and that is my biggest frustration with the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Qualifacts and Credible are merging, and I don’t know whether the vendor has decided what direction...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

If we were starting over and had to choose a vendor, Qualifacts certainly wouldn’t be a shoo-in....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Qualifacts doesn’t keep their promises, and that is our biggest problem. The vendor has a piece of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product doesn't meet our needs. The product can provide our documenting and charting needs, but...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor moves like molasses in January. They are slow. They have a lot of improvement to do. If...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

One piece of technology from Qualifacts has great functionality, and it is seamless. It doesn’t have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor’s biggest negative is that their integration is cost prohibitive. They clearly do not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is like a Soviet Union automobile. It is functional, but it is not a Corvette. It is not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

I would probably buy CareLogic EHR again, but I would certainly poke at things a bit more. We are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Qualifacts is happy to charge us for every little thing. Everything comes at a cost. We are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

The claim to fame for CareLogic EHR is clients can get up to speed in a short amount of time, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor charges an additional fee when we need to process data for some state-specific reporting...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution is easy for end users to navigate and use. It is configurable and intuitive. We can...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We want to be able to integrate some medical-coding and medical-service modules with CareLogic EHR,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the product's customization. Because of the customization, we are able to do a lot of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor could really improve their training. The issue is that they have a training but they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would not buy CareLogic EHR again based on the needs of our organization. CareLogic EHR doesn't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Qualifacts was a lot more involved right after our launch than they are now. Part of that is that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing I really like about CareLogic EHR is that I can set it up so that it is extremely user...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Qualifacts' customer service has come a long way over the last few years. If I have questions or...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Clients can pay extra to have customer success managers who specifically help implement new things...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The main thing I need from Qualifacts is a user-friendly patient portal. That is a huge need and is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I probably wouldn’t recommend this system to others. It has been one of the only front-running...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Anything we add to the system comes at an additional cost. Things get more and more expensive when...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

We have had a lot of issues and downtime with the system. The system sometimes works and sometimes...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are things we want to do, and we want to integrate with telehealth as it comes up. The vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

It would be beneficial if the vendor had better communication across the board for things like new...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's support is hit or miss depending on who we talk to within the vendor organization. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The product is not part of our long-term plans. We are going to be evaluating some other options...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

For training and things, the vendor does have a community hub, but when we go to find the training...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Qualifacts got bought out and purchased some companies, so there have been a lot of changes....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Qualifacts bought InSync, who has an incredibly strong product. The product is built on a really...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We get nickel-and-dimed from the vendor, especially with changes to extracts.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The integration is poor because the APIs are severely lacking. I would be happy if the system had...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Patient engagement is not really there with the product today. There is a patient portal, but it is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

We would like the vendor to integrate the system with another program. Qualifacts’ medical record...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our system looks different from the system that new customers are implementing. Older customers have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

For our implementation, we had an assigned person who came out and spent time with us. They were our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Qualifacts offers a lot of training, but they nickel-and-dime us because they send someone out to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Qualifacts is forward thinking and proactive, but sometimes they throw out new features when...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We can contact almost anybody at Qualifacts. That doesn't mean the person will help us, but we have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If an organization is implementing CareLogic EHR, one of the things they need to know is that they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are pretty committed to CareLogic EHR. I can't imagine us trying to implement another EHR at this...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

CareLogic EHR does what we want it to do and is easy to learn. The system is pretty basic, so people...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some EHRs allow clinicians to look ahead at their schedules to see open times and quickly put...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It would be nice if we could quickly see whether patients signed paperwork in CareLogic EHR. We can...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

At one point, we had to look for a different EHR because CareLogic EHR wasn't where the state needed...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Support is one of Qualifacts' biggest downfalls. The turnaround time for support tickets is too...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have seen some demonstrations of other EHRs. Everything looks cool and flawless, but we have been...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

If someone wants to add features to CareLogic EHR, that is an extra charge. A lot of things are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Qualifacts doesn’t tell us how to use new upgrades. We just watch a video. There is no training. But...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I consider Qualifacts to be an outstanding organization. They have definitely kept all of their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Qualifacts’ implementation team was outstanding. Their team was able to work out solutions for all...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Qualifacts has training, but their training is lacking. For one thing, the vendor doesn't offer...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

CareLogic EHR has its weaknesses, but I am sure that is true of any EHR. Overall, CareLogic EHR is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our clinicians get along with CareLogic EHR. The main complaint they have on the technical side is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Qualifacts worked miracles in their support of our integration. They set up our billing the way we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Qualifacts is constantly updating new features in CareLogic EHR. They have done an outstanding job...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Qualifacts’ support has gotten better over the years, but it could use some improvement. They are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I highly recommend CareLogic EHR. I would definitely tell others to consider the product, review it,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

CareLogic EHR is a very intuitive and useful product in terms of documentation. The system runs...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Qualifacts’ customer base has grown over the years. One of their challenges is that every state does...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Reporting is always a challenge because nobody knows what they are trying to get. People want to see...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

One of Qualifacts’ weaknesses is that they have a hard time making changes as a large company. They...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Qualifacts works with third parties rather than trying to build everything themselves. That is a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Qualifacts keeps their promises, but they don't keep to the timelines of those promises. They are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Qualifacts leans toward charging us for every little thing, and that is annoying. The amount of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The mobile app has been out for a while now, but it has been tweaked, and there is an additional fee...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Qualifacts had a change in leadership about a year ago. I could call the former CEO to have a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I don’t think our satisfaction with CareLogic EHR will change in the next year. The product is good....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Qualifacts doesn’t keep all their promises. They say that they will get something to us over and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

CareLogic EHR does not talk very well to anything outside of itself. The new healthcare rules and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

CareLogic EHR’s user interface is evolving. The interface has not kept up very well with modern...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Qualifacts has a road map, and I like their road map. They are not delivering very well yet, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I don’t really know how to rate CareLogic EHR on driving outcomes because that would be like rating...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

It wouldn't be totally fair to ding Qualifacts, but we had to do our implementation remotely without...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The ease of use for our clinical staff is phenomenal. It very nice that they can go in, go to a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The product works very well, but there are some hiccups that can be frustrating. The ability to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Qualifacts is good about alerting us when the system might be down. I don't have to call them up to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I wouldn't recommend CareLogic EHR because of the billing side; it can be a little clunky to work through....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

If some of the things that I see coming up are implemented smoothly, I will probably be much more...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We switched over from another system. We feel like we lost some functionality and gained other...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor does a lot of add-ons, like a web portal and other assessments. Those are a lot of little...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that CareLogic EHR is highly configurable, but I also don’t like that it is highly...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

CareLogic EHR is really clunky. It can do some things, but not very well. We want better integration...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The service is not very proactive; we mostly have to beg for everything.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have been with the vendor many years, so we have seen a lot of promises, and they don’t always...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

We probably wouldn’t buy CareLogic EHR again. The vendor promised us bells and whistles, and we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our implementation process could possibly have been better, but we did a short implementation. I am...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Qualifacts is supposed to be rolling out a security function for logging in. People are supposed to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We want more communication from Qualifacts. They don't tell us that there is an issue until we start...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I wouldn't want to change systems. We are happy with CareLogic EHR. Our affiliates that share the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With a good conscience, I couldn't say that the vendor keeps all their promises. On rare occasions,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Qualifacts does not avoid charging for every little thing. Qualifacts charges a lot. Almost...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

One of our pain points is that integrating the HIE would cost a lot of money that we don’t want to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In all my years in IT and data, CareLogic EHR has had the best community I have seen. People go to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Every once in a while, the upgrades to the system break things. Those things are eventually fixed,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The implementation of the system was great, and the vendor's training on the system was pretty good....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is proactive about a lot of things. They try to develop the best of what is going on in...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I am super happy with the system. Nothing is perfect, and if anyone gives KLAS perfect scores across...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles