CareLogic EHR
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
User Commentary
What I like the most about Qualifacts as a whole is that they are very forthcoming with their...
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There has been a continuous evolution of good things from Qualifacts. It isn't radically different...
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In terms of stability, support, user interface, and just about everything, CareLogic EHR is just...
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Qualifacts has never overstated what they would do for us. Things have sometimes been more delayed...
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There is sometimes a little bit of a rocky road as Qualifacts introduces new things, but the vendor...
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If we need additional support, Qualifacts holds ongoing meetings and provides support to our user...
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When we first implemented CareLogic EHR, we didn't have any ways to create workflows. That meant...
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We are part of one of Qualifacts' user groups, and we have a primary contact there. We get emails...
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Our interactions with Qualifacts' help desk are limited to minor changes and things that we need to...
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Qualifacts has a scorecard that is being implemented that has more dashboard outcome measurements....
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Right now, I think that CareLogic EHR is absolutely amazing. I have worked in three other systems,...
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There are several factors to our satisfaction with the executive involvement. I don't know the full...
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My future satisfaction with Qualifacts depends on what they do with their reporting platform, which...
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A lot of my satisfaction with Qualifacts rides on whether the vendor can succeed in improving the...
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In the past, the period for beta tests with CareLogic EHR has always gone way over the estimated...
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CareLogic EHR has a really strong billing interface. Our billing department absolutely adores...
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Qualifacts miscommunicated the system's cost and ease of use. We don't use their patient portal...
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We didn't move to CareLogic EHR from a different EHR. Instead, we moved to it from paper files. One...
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We tried to implement some other systems before we successfully implemented CareLogic EHR. Having...
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CareLogic EHR doesn't flow for our providers on the medical side, so they are implementing a...
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Qualifacts has a patient portal. When they first presented it to us, they talked about standardized...
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I wouldn't say that Qualifacts has issues with nickel-and-diming. I understand that there is a cost...
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The finance or the billing part of the solution is one of the great things about it. It is very...
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I need to feel the product I have is really meeting the business needs of my executives and feel...
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With EVV, the vendor is making good decisions. Their idea of inviting customers into design sprints...
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The user interface is actually quite dated compared to other products. When the vendor comes out...
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The vendor has definitely not kept all of their promises. For example, we were originally seeking a...
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When it came to designing CareLogic EHR’s mobile application, Qualifacts had the idea that all they...
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I don’t know whether I would choose the vendor again. We would want to see a demonstration of their...
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The product has improved, but Qualifacts didn’t go with an app that we can get from an app store. We...
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There is dissatisfaction, and we have been trying to open dialogue with Qualifacts. We have had...
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We would rate our initial implementation experience very high. Qualifacts had very excellent people.
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It has been very rare that the vendor has been able to support our interoperability goals because a...
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At every juncture, Qualifacts was able to demonstrate, compete, and show themselves to be...
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The vendor is generally more involved with and serves the needs of larger enterprises with very...
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The ongoing maintenance of this tool is a rather expensive proposition, and it always surprises us...
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We don’t rely on the vendor implementation team for upgrades. They just upgraded, and it is up to us...
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The training is on a model where we can view webinars or participate in a system admin training that...
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Our clinical side has adjusted well to CareLogic EHR. Everything has been pretty seamless; there are...
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CareLogic EHR has not lived up to its reporting accessibility. I am still unable to use it for our...
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I think Qualifacts is working in the right direction for a lot of things, but the reporting is what...
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I would probably not do anything differently if I were given the chance to start over. At the time,...
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Qualifacts has not kept all their promises. We were given some information from the salespeople, and...
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The key people at Qualifacts have been very quick to respond to all my emails lately. Now their...
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One of our biggest struggles with Qualifacts is the support desk. It is frustrating when we know...
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CareLogic EHR is a lot more expensive than what we paid for our previous system, but it is also more...
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The initial implementation went more or less okay in the moment, but after we went live, we realized...
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The phone and web support are a sore spot at the moment. The ticketing system isn’t great to begin...
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CareLogic EHR is good at compiling everything. Since we moved to an online EHR, things have been a...
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I don't see a scenario in which there is nothing I would like to improve on. Hopefully, Qualifacts...
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CareLogic EHR covers a lot of areas, so getting everybody up to speed is a lot of work. But for the...
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For the most part, CareLogic EHR seems pretty expansive. I might look around if I were buying an EHR...
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In the past, Qualifacts hasn’t kept promises very much. They would tell us that they were working on...
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When I submit a ticket to Qualifacts and ask them to move things over, that comes with a charge. I...
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When I have reached out to get information on one of our integrations with Qualifacts, they have...
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We have to make sure that our staff is aware of several little things with CareLogic EHR, especially...
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Qualifacts is very on top of things in terms of new requirements. They always implement something in...
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We had some issues with CareLogic EHR going down a lot or with things not working for no reason we...
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Qualifacts has not avoided charging for every little thing, and we have been burned. In the past, we...
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Qualifacts needs to update their treatment plan for the product to be super functional. I hear that...
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Qualifacts knows that their treatment plan doesn't meet our needs. A lot of providers were able to...
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Qualifacts’ community page has a link to all their resources, and that is really helpful. There is a...
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We had a conference, and that was outstanding. I learned a lot at the conference that I wish I had...
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There is no way that clinical people want to be on an email from Qualifacts about all the admin...
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The product gets the documents, gets the bills out the door, and does the things we need it to do,...
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The scheduler is clunky. We would like to have a user-friendly process where people can click on and...
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In the future, we will look for a better solution. I have always kept my ear to the ground to hear...
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I would love to be able to upload other bits of data into CareLogic EHR. If my staff could type out...
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If CareLogic EHR, its connector, and its new analytic software could take information from our...
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The data analytics and ability to get information out of CareLogic EHR are great. We are enjoying...
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I keep hoping Qualifacts is going to solve a problem we are having. The fix that we want is easy....
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Qualifacts gives us clear communication about maintenance issues and when we are going to be down....
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Qualifacts better be looking in their rear-view mirror because if another vendor allows for...
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The product's downtime is very minimal, so the product is very stable. There are a few issues here...
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One of the biggest improvements I would like to see is a better patient portal. The vendor offers...
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Unfortunately, there are a lot of times when the vendor doesn’t keep their promises. For example,...
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I used to feel like the vendor avoided charging us for every little thing, but now it seems like...
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One strength of the product is that it is pretty user friendly for the basic user. The vendor does a...
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The vendor’s support is good. It has definitely improved a lot from what it was many years ago when...
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CareLogic EHR's overall functionality is pretty good. I like the billing setup for the most part,...
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I would like to see improvements to the reporting. The vendor keeps saying that they are going to...
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CareLogic EHR was introduced to us as an EHR that we could build ourselves. Frankly, our naïveté in...
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CareLogic EHR isn't perfect by any means, but we are in a relationship with it. It is fairly easy...
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Our major pain point with CareLogic EHR is that the way we have our residential beds and charges set...
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We are a little disappointed in some of the promises that Qualifacts has made. We have had a lot of...
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More often than not, new features are not bundled as part of the core product and are available at...
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The vendor has had a poor application of project management recently. Qualifacts has been slow to...
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CareLogic EHR is reliable for clinical use. It works and has the features that clinicians need. It...
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A lot of times, I feel like CareLogic EHR is just a tool for behavioral health clinicians because it...
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We take issue with CareLogic EHR on the client self-service capabilities. That is definitely a...
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I would not give the vendor a high rating for proactivity. They were really behind with telehealth....
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The vendor is responsive at the executive level. If we have issues, we can contact Qualifacts, and...
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Qualifacts has been very behind in the mobile space; there is no mobile app or anything like that....
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The vendor struggles with fulfilling feature requests. When customers need a modification, their...
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CareLogic EHR is user friendly and easy to navigate as an end user. We are relatively satisfied. The...
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When there is a quick fix or registration for ePrescribing or system downtime, the Qualifacts...
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Outside of the support team, I don’t have a contact at Qualifacts. I am not even sure who is...
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I appreciate that on a quarterly basis, we get to meet with the other organizations in our state who...
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Qualifacts charges for every little thing. They announced that they are sunsetting their current...
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Our initial training from Qualifacts was wonderful. They came on-site and did training with our...
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It is possible to get more measurable outcomes from CareLogic EHR, but we don’t know how to do that...
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Qualifacts doesn't really provide training. The vast majority of the training they provide is done...
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CareLogic EHR’s ease of use is something that we like. One of its best-selling points is that there...
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One thing that stands out that could use improvement is the medical functionality, features, and...
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Qualifacts’ support isn’t horrible, but it isn't something we love. It could be better. We have to...
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I would like to see our state user group have a little more influence in driving product...
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At the beginning of every year or at multiple points throughout the year, Qualifacts will give us...
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With Qualifacts’ ticketing system, there are many cases where we open a ticket explaining an issue...
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Anytime Qualifacts comes up with a new product development where they are going to give us a new...
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Anything that we want comes with an additional charge, regardless of whether it is something that is...
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Unfortunately, what frequently happens is that an upgrade will usually be an improvement, but...
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Qualifacts got a new CEO, and we have met him. He is not as involved as the last CEO was. We do have...
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CareLogic EHR isn't bad, but the unfortunate thing is that there isn't another EHR out there that is...
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I like that CareLogic EHR is cloud based. We can use it for all of our programs, so we don't need to...
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We have had things that have been on the list that we have requested for years, and we still don't...
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The merging of duplicate records is something I have tried but can’t do. We would like more...
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We have had higher than average downtime where the system is totally down. We can't have that...
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We get access to our data in CareLogic EHR all the time, and it is an advantage and a disadvantage...
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The web interface is not responsive and does not fully support tablets. The web interface will...
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I like using CareLogic EHR. The system is self-explanatory, user friendly, and easy to navigate....
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There is still a sticker shock because we were not paying for software before. CareLogic EHR was a...
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Our satisfaction with CareLogic EHR could change because we have some big, new things coming within...
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Qualifacts keeps the promises that they can. During our implementation, they really listened to us...
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Qualifacts has really good training now that we can go to and look back on, but during the...
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We are working on a couple of things in CareLogic EHR. We don’t have any integrations right now, but...
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With the way that CareLogic EHR has been set up, we practically spoon-feed the end users. It is very...
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The biggest downfall in CareLogic EHR is the ease of reporting capabilities, which the vendor is...
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We are starting to broaden our horizons about what we didn’t know and what we would like to do...
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Sometimes Qualifacts spells out their vision very clearly, but sometimes the road map needs to take...
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Qualifacts has different tiers of support. The tickets initially land at Tier 1, and if there is...
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We are always trying to be on the cutting edge, and that is where we run into a lot of fees from Qualifacts....
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When new functionality in CareLogic EHR gets pushed out to the real world, we tend to end up with...
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Qualifacts is trying to stay on top of all of the changes, and sometimes things change so quickly...
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Recently, I have had issues with Qualifacts' support. For the longest time, Qualifacts' support was...
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One of the biggest advantages of Qualifacts is that they have wonderful user connections with...
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Compared to other EHRs, CareLogic EHR is much more user friendly. Overall, CareLogic EHR is a good...
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I don't see evidence of Qualifacts being proactive. Sometimes they charge users for every little...
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The only module we continue to dislike in CareLogic EHR is the treatment planning module. Qualifacts...
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Knowing everything we know now, we would certainly give the product a very strong look if we were...
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Qualifacts doesn't keep their promises with execution. The vendor needs to be able to do what they...
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Qualifacts doesn't do as much ongoing training. They are just focused on the implementations. There...
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The product is promoted as if it would solve world hunger. In reality, the product is not doing...
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The vendor now charges for little things that they did not used to charge us for. For example, if we...
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The vendor just merged with another company. The person who was the main executive stepped down, and...
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The vendor does exactly what they say they are going to do. They give us the tools to enter our...
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The vendor's user community deserves more than a perfect score. It is a really close-knit community,...
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Qualifacts doesn’t really train us on their system. We are pretty much left to figure it out on our...
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CareLogic EHR’s functionality is good at meeting our needs. The vendor pretty much thought of...
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CareLogic EHR is pretty good about collecting the data that we need, and achieving outcomes with it...
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In regard to the general consumer population, Qualifacts doesn’t really get to us. But I can’t...
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Qualifacts used to avoid charging us for every little thing. Several years ago, they were much more...
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We have had several opportunities where other EHR vendors have approached us and asked us to look at...
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Qualifacts makes promises for delivery schedules and products that are more visionary than reality....
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Qualifacts’ implementors and trainers often don’t have a depth of knowledge in the product. They...
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Qualifacts’ ongoing training and webinars are fantastic. The vendor has really good, in-depth,...
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CareLogic EHR is like many front packages and built-on modules. Sales and actuality are two...
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Recently, Qualifacts merged with Credible. Credible had the other behavioral health EHR that was...
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We have had several interoperability and integration exchange opportunities that we have tried to...
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Qualifacts has been spending a lot of time and financial resources on rebuilding the backbone of the...
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Qualifacts has moved to a very rapid development cycle. For the most part, downtime and bugs related...
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Qualifacts has a ticketing platform where we put in a ticket and it gets triaged and assigned to...
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When the vendor realizes there is something wrong, they tell us, and then they fix it. When they...
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I wouldn't say Qualifacts keeps all their promises, but they do try to. We just don't always see...
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I do hope that the merger with Credible gives Qualifacts some additional resources so that they can...
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We have had CareLogic EHR for a while, and it is working well for us overall. Qualifacts does about...
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We really like the software program. What we like is the ease of use and accountability for our...
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The trainings are great but costly. The vendor has a forum for users of the product, and that is...
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There are a few things we wish we could improve, such as the merging of client files when we have...
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The system can integrate with our text-reminder application and specific types of check-ups where we...
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Training takes time, and the product is very confusing for people to use in the beginning. People...
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The vendor is very innovative with new technology. A lot of new things are coming out. It takes some...
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When we put in tickets, Qualifacts is very quick to respond. We don’t really talk to them much on...
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The product is expensive. It gives us the functionality we need, but there is always room for...
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Things with Qualifacts have maybe gotten better in the past year. I have found their help desk to be...
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Recently, we started with ePrescribing. That isn't a new feature to CareLogic EHR, but we turned it...
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We aren't planning on switching from CareLogic EHR. We are satisfied for now. The product has been a...
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We knew at the very beginning what the price would be for CareLogic EHR. That was very clearly...
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Having integration with our billing system was very expensive. We ended up writing a report in...
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With the pandemic, Qualifacts had to jump into telehealth pretty quickly. They did a pretty good job...
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Qualifacts is working on their reporting. They are working on more robust solutions so that we can...
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Qualifacts recently merged with Credible. Hopefully, that will work out. It is so early in the...
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Qualifacts keeps most of their promises. Sometimes we will notice something that needs to be fixed,...
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Sometimes the support is slow when we put tickets in to get things fixed. We have some that are...
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We have been very happy with Qualifacts; however, CareLogic EHR doesn’t exactly work in all the ways...
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We haven’t needed to be in contact with any executives at Qualifacts. Our only interaction has been...
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During the pandemic, Qualifacts offered a lot of virtual town hall meetings about telehealth...
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