Commentary Summary
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User Commentary
Operations
We would like Qualifacts to have a training program through audiovisual means at one’s own pace....
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Product
I would like to see better programming in Credible EHR to accept our signature pads. Our clients...
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Loyalty, Relationship
There is some concern about whether the vendor is going to continue to really invest in Credible EHR...
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Relationship
We would like Qualifacts’ customer support to really recognize that we do have a problem, and for...
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Value
We would like to have something that is all-inclusive with Qualifacts where we pay for a service...
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Relationship, Product
There is a lack of prompt service from Qualifacts, and they haven’t kept up with innovation. They...
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Product
Credible EHR is not perfect, but it is really good. I really like the fact that it red flags billing...
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Relationship
Right now, all customer support tickets for Qualifacts have to go through one contact at the center,...
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Operations
I would like Qualifacts’ training to be more accessible. I would like the consultation with their...
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Culture
We thought our contract with Qualifacts covered a certain state requirement, even though it has been...
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Culture, Loyalty, Value
Credible EHR has an additional module that is really expensive. We haven't gone with it because our...
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Relationship
Some of my interactions with Qualifacts' leaders have been good, and some have been bad. At one...
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Culture, Value
In terms of development timelines, we have had ongoing conversations with Qualifacts about not...
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Loyalty, Product
The product's quality would be a little higher if so many bugs hadn't been introduced during updates...
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Loyalty
We have been in an evaluation process because our contract with Qualifacts is running out. I don't...
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Operations
Qualifacts does a pretty good job with training. The only downfall is that a lot of their offerings...
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Product, Value
The updates to Credible EHR's software have introduced bugs and stability issues to the system, and...
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Relationship
Since we have had Credible EHR for a long time, I try to triage as much as I can before going to...
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Culture, Product
Qualifacts' business intelligence model is an add-on, and it is very complicated. The vendor...
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Relationship
Right now, the only way to get support from the vendor is through the vendor's ticketing system. In...
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Culture, Value
We are vetting new EHRs because we are unhappy with Credible EHR. When we first started on it, the...
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Relationship
I would like Qualifacts to reach out to us about our satisfaction. We feel like they are showboating...
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Relationship
In the past, we have inquired about some things that Qualifacts didn't have through tickets....
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Product
When we first started with Credible EHR, the vendor made it seem like the system could do certain...
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Culture, Operations
I have always wished that we could go back to our implementation with the knowledge that we have...
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Relationship, Product
Qualifacts' biggest thing lately has been updating their user interface to match the two other...
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Operations
I would like the training from Qualifacts to be less scripted. Their training sessions are often...
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Relationship
Since Qualifacts and Credible joined forces and bought other software, they have been trying to get...
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Relationship, Product
For the most part, the staff members are pretty complimentary about Credible EHR and its ease of use....
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Operations
One thing I have often said to people implementing Credible EHR is to make sure to slow down the...
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Culture, Loyalty
Qualifacts is still trying to combine all the different systems they have purchased. They are...
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Relationship, Operations, Value
One of my frustrations with Credible EHR is that I have been trying to implement some modules in the...
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Loyalty, Relationship
I'm not able to see what is going on behind the scenes in terms of Qualifacts' personnel and their...
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Culture, Loyalty
Over the last couple of years, we have looked at going to other EHR vendors, and unfortunately, some...
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Relationship
The Qualifacts support is hit and miss. Some support people give really good answers and support....
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Value
There are things we pay for now with Qualifacts that we did not pay for with our old vendor....
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Product
The scheduling part of Credible EHR is horrendous. When we put something in somebody's schedule, the...
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Loyalty, Relationship
Qualifacts knows about the issues we have with them. They hear it from other people, especially...
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Loyalty, Relationship
Credible EHR is not part of our long-term plans unless Qualifacts fixes things. Their support has...
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Product
We can't enter drop-down lists into the charts in Credible EHR so that we don't have to type the...
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Culture, Value
Qualifacts tried to meet the needs of the payers who use a certain vendor for claims submission, but...
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Product
Credible EHR does what it is supposed to. It is easy.
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Product
With Credible EHR, the takebacks are messy. Years ago, Qualifacts couldn't advise us how to do...
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Relationship, Product
Qualifacts is slow on tickets. Things sit open for weeks sometimes. Another of our vendors seems to...
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Loyalty
I don't know whether I would recommend Credible EHR. My likelihood is the middle of the road. If I...
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Value
I don't think Qualifacts charges for every little thing. If we need something custom made, they work...
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Operations, Product
Qualifacts needs to test more and understand what is going to work before they put in upgrades....
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Loyalty, Relationship
Lately, Qualifacts seems very interested in moving forward with their new initiatives and not as...
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Culture, Relationship, Product, Value
When Qualifacts talks about interoperability, they are just talking about very specific types of...
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Operations, Product
Qualifacts could do better beta testing on their upgrades to make sure that any changes don't impact...
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Operations
If I could design a training program for Credible EHR, it would be 100% virtual and self-led, and it...
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Product
The reliability of Credible EHR is pretty good, and it is fairly responsive. I do like that it is...
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Product
Credible EHR’s newest module, the treatment plan module, is not intuitive, and it is not as...
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Relationship, Product
We would like the Qualifacts software developers to really think about the design of new modules and...
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Relationship, Product
Qualifacts has been getting better about delivering new technology, but some of the things that they...
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Relationship
Oftentimes, if I am working with the Qualifacts customer support chat, the team members can't answer...
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Relationship
Qualifacts is pretty good about addressing latency because they have so many users across the...
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Loyalty, Relationship
For the most part, the vendor keeps their promises. We get regular updates on their road map, and...
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Operations, Product
Credible EHR is very user friendly, and there are several ways to navigate and do things in Credible...
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Loyalty, Relationship, Product
When the vendor does updates, they need to do more testing. Often when we do have updates, it will...
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Culture, Value
The vendor has gotten better with their charges. At first, we were getting charged for every little...
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Product
The state reporting with Credible EHR has always been excellent. We have never had any problems with...
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Relationship, Product
Qualifacts does keep all promises, but the timing isn’t always timely. I would like to have the...
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Culture, Value
Qualifacts does avoid charging for every little thing. They did a revamp of their charging practices...
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Product
Credible EHR is pretty easy. I like its flexibility. A great example is when COVID-19 hit, we needed...
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Relationship
Overall, Qualifacts is great. They have done really well with their community forums. We have...
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Relationship, Product
Qualifacts has best practices, and we follow the best practices because that is the way Credible EHR...
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Product
Credible EHR is still a straightforward behavioral health EHR that is easy to get data from. I like...
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Relationship, Product
Qualifacts isn’t keeping most of their promises at this point. Ever since Qualifacts was bought out...
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Loyalty, Product
Credible EHR just does not play well with others. Every vendor we talk to says that they have not...
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Value
Credible EHR just seems like old technology that is hard to manage. It feels like software from the...
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Relationship
The support people need to be tied to the people who have answers. The vendor has a live chat and...
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Culture, Value
We pay an exorbitant fee for Credible EHR, but Qualifacts still wants additional money for any new features....
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Product
Credible EHR's primary care modules are behind the curve compared to some giants, so they don't have...
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Product, Value
We love the customization options in the system. We can build our own forums and add our own...
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Operations, Product
Changing EHRs is a beast. While there are things we would change about Credible EHR, I don't think...
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Loyalty
We went with Credible EHR because it is an out-of-the-box solution, and we don't have to customize...
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Relationship
Qualifacts communicates with us, but some of their upgrades come with issues. The vendor works to...
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Relationship
Qualifacts has a forum for people who use Credible EHR, but typically, the only people using the...
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Product
Credible EHR does not play well with others. We run up against a lot of resistance whenever we want...
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Product
I would rate Credible EHR near the top for people who use it on a daily basis to document services...
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Relationship
Qualifacts provides updates and lets us know when they will be changing things. However, we do not...
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Product
Some positive things about Credible EHR are that it is user friendly and easy to navigate. We can...
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Relationship, Product
Some negative things are the vendor's lack of responsiveness and updates. Every time we have an...
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Culture
I don't think that Qualifacts does a good job of advertising or notifying us of new enhancements.
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Relationship, Product
Qualifacts could probably do a better job on offerings when it comes to CCHBC processes. They are a...
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Culture, Value
The product is a little pricey. In the past, I would have said that the vendor charges for every...
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Product
Nationally, the vendor could probably do better on reporting data outcomes. But statewide is where...
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Relationship, Product
We have so many different types of users. Some folks are technology savvy, and others are completely...
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Culture, Value
I don't feel like Qualifacts charges for every little thing. I feel like they charge for fewer...
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Loyalty, Product
If I were starting over, I would want to look around. I feel like Credible EHR was the best of the...
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Operations
We have partnered with a third party who is very knowledgeable about Credible EHR, and we have...
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Value
We have to do certain billing outside of Credible EHR. When we implemented the system, the vendor...
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Relationship, Product
If Qualifacts doesn't already have a lab in their network, it is almost like we have to go out and...
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Relationship
We are pretty satisfied. Credible EHR does what it needs to. Our staff has gotten used to it, and...
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Culture, Product
Getting data out of the system isn't as easy as the vendor makes it seem unless we buy their BI...
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Product
For the most part, things are pretty good with Credible EHR. We have things set up so that the...
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Loyalty
The product is in our long-term plans, but I kick and scream a little about that. A lot of people...
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Relationship
The vendor's support people are very responsive, so that is nice. The product would be great for a...
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Product, Value
I don't have any huge complaints about Credible EHR. The system has had some stability issues over...
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Relationship
We are a little frustrated because we feel like we have to inform Qualifacts of our issues. It seems...
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Relationship
There have been gains and losses with the Qualifacts acquisition. I think the vendor has gained...
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Product
Qualifacts is focusing on new things, but there are some things that they already have that need...
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Relationship
The vendor's support can be great or it can be terrible. We either get someone who communicates with...
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Loyalty
I would like our satisfaction with Qualifacts to go up. The vendor is trying to move in the right...
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Product
A number of initiatives haven't come to fruition with Qualifacts. For example, there was a work...
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Operations, Product
None of the upgrades for Credible EHR stuck out for me, and that means they weren't all that...
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Product, Value
One of the big issues for us in Credible EHR isn't really so much about design as it is about cost...
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Relationship
Outside of casual conversation at user groups, the process by which users can actually request...
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Relationship
Qualifacts is trying to be responsive. They are talking about CCBHCs and integrated care, and they...
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Operations, Value
Onboarding new staff on Credible EHR is pretty quick and easy. The system is relatively intuitive,...
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Loyalty, Product
I like that Qualifacts is rolling out a lot of new reports and dashboards in their business...
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Product, Value
There are some fundamental things that Credible EHR needs to deliver that it isn’t delivering. For...
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Loyalty, Relationship
Qualifacts’ customer service is not a good experience. It is becoming harder and harder to reach a...
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Relationship, Product
One of the biggest frustrations for users is whenever there is an update or an upgrade, more things...
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Culture, Value
Qualifacts has made huge strides in not charging for every little thing. We renewed our contract...
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Operations
Qualifacts is trying to improve their training. They are not there yet, but they are trying more...
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Loyalty, Product
For an EHR that is pretty complex, Credible EHR can be pretty user friendly. Most of the important...
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Value
We have been trying very hard to get integrated with our state HIE, and the only barrier there is...
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Value
I don't really require much new technology, but I know that Qualifacts has been trying to roll out...
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Relationship
There is a chat function where we can chat with Qualifacts’ customer support people, and while it...
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Relationship
Qualifacts often has executive-level members joining user committee meetings. I don't know whether...
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Loyalty
Since the system's ownership was transferred from Credible to Qualifacts, we have had nothing but...
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Product
We love the system's reports. We can pull any data that we need from them. One of our executives...
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Loyalty, Relationship
In the next 12 months, I think our overall satisfaction with the system will decrease because...
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Value
Credible EHR is very robust, and because we have been on Credible EHR for so long, we have opted...
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Operations, Value
Credible EHR has a huge manual about the basics of the system. I can find lots of information on...
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Relationship
Since Qualifacts has taken over Credible EHR, customer service has declined a bit. Maybe because...
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Operations
Qualifacts rebranded the look of Credible EHR, and that affected my work and training materials. The...
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Product
I would recommend Credible EHR. Credible EHR is very user friendly for day-to-day work and...
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Product
There are things we would like to see in Credible EHR, and I don't know whether those are possible,...
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Relationship
There has been some talk of better communication around releases that we are not seeing to the...
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Relationship, Operations
Once the user gets trained on the system and gets to know the various pieces, things are a little...
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Product
I would like to see the customizability improved. The product isn't really built for smaller...
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Relationship
If we put in a ticket, the tickets are supposed to be completed within 30 days. We have tickets that...
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Product
The billing piece is difficult, so we are hoping that with somebody else we will have a much...
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Culture, Value
In the beginning, we agreed on what we were going to be charged. As time went on, Qualifacts told us...
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Operations, Product
Qualifacts will send out upgrades. In the past six months, their upgrades have broken certain...
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Culture
In the very beginning, the vendor said if a service wasn't on a treatment plan, it wouldn't be able...
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Product
The vendor does all of our billing, and the product is supposed to be 95% accurate. It is not. We...
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Relationship, Product
If a service is not in a treatment plan, we don't want clinicians to be able to bill for it. That is...
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Operations
Qualifacts does training, and they record things. They offer monthly webinars, but it is hard to be...
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Product
At first, we liked how the system looked. But when we start looking at other systems, Credible EHR...
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Culture, Value
Every time we have a question about something in the system, we have to put in a ticket. Then,...
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Product
Credible EHR has an advanced search function. I love that function, and I wish there were more...
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Operations, Product
The system has a lot of unnecessary steps. I definitely would have made the system more...
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Value
Any time we need help with something, Qualifacts will charge us. We aren't thrilled about that.
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Relationship, Operations, Product
It is difficult for people to get things into the system unless they are really good at building...
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Operations
Our implementation of the system was great, but I think the vendor should provide follow-up after an...
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Relationship
A lot of the time, trying to get someone from Qualifacts on the phone is like moving heaven and...
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Product
There are some billing matrix issues. Being able to pull certain information, like a report, has...
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Relationship, Value
We have a frequent meeting that Qualifacts does not charge us for, but they charge us for every...
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Culture, Value
Qualifacts used to charge for every little thing. If I were asked a while ago whether the vendor...
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Product
If we configure Credible EHR correctly and have the right people working on it, the piece for...
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Loyalty, Relationship, Operations
Qualifacts has gotten better as of late, but we have had a number of project rollouts for...
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Loyalty, Relationship
The vendor recognizes some of their deficiencies. They seem to be taking the right steps to improve...
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Relationship
The ticketing system Qualifacts used to have was terrible. Qualifacts was too cheap to buy one, so...
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Loyalty
The training from Qualifacts is reasonably good. Sometimes the vendor wants to charge for training...
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Product
I like Credible EHR. I like the setup of the chart, the navigation bar, and the view of the client...
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Operations
I don't know of any ongoing training that Qualifacts provides. They talked about providing training...
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Culture, Operations
I had a very different experience years ago, but for this implementation, there were a lot of...
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Relationship
The support people we have don't seem to know the answers to any of our questions, and there seems...
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Relationship
We are underneath a certain set of requirements for reporting and things like that, and we have to...
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Operations, Product
Overall, the system is pretty user friendly, and it doesn't take long to train people on how to use...
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Loyalty, Relationship
The vendor will jump on some things, and with other things, we will have tickets out there for...
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Product
Credible EHR is very configurable in that we can set it up how we want to. Very few things are...
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Product
We have the software to do the measurements we need, but we are not actually being provided with...
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Operations, Product
The system is highly configurable, and that is always a good thing for making things work for each...
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Relationship
When we put a ticket in, some of the help desk people are really good, and they walk us through...
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Relationship, Operations
Sometimes things are put out by Qualifacts that might not have been fully tested the way that users...
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Product
One of the issues that we are running into is that things sometimes just stop working in the system....
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Relationship
Right now, my biggest issue with Qualifacts is with their help desk ticket system. I hate that...
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Loyalty, Relationship
Our CEO wishes that Qualifacts would just get everyone on the same platform because it feels like...
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Relationship
The vendor taught us best practices years ago, and many times, we will have an issue with something...
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Relationship, Product
Usually, when the vendor does updates, something breaks, but we haven’t had any issues with the last...
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Product
I don’t dislike Credible EHR, but it is just more of the same. For example, the vendor will put in a...
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Loyalty
We are not looking to keep Credible EHR as part of our long-term plan. Throughout the years,...
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Product
If an organization has a small footprint or a small solution, Credible EHR might be the best way to...
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Value
Credible nickel-and-dimes us. There have been times when they fixed things that they broke, and they...
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Relationship, Product
When we go with new updates or modules, the solutions that Credible gives us do not seem to be...
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Product
Credible EHR meets some of our needs and does some of those things really well. For example, on the...
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Value
Looking at the market, we can’t find a price range like what we see for Credible EHR.
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Value
We have had some pretty significant billing issues with Qualifacts. Every time we reach out to them,...
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Product
Credible EHR isn't very user friendly. It is a complicated interface, and there are too many things...
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Value
We don't get our money's worth for the amount that the vendor charges. There are too many things...
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Product, Value
The scheduling system and the form builder in Credible EHR are old and clunky and can get confusing....
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Relationship, Product
Qualifacts has had a new CEO every year for the past three years. They are always trying to fix the...
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Product
Sometimes, Credible EHR can be a little complicated, but despite our complaints, the solution is...
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Product
Credible EHR has good capabilities for building advanced reporting for visits that we can export to...
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Loyalty, Relationship
If I had the choice, I would choose Credible EHR but not Qualifacts. I'm not a fan of Qualifacts....
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Operations
When we did our implementation, it wasn't good. The vendor has made upgrades to the implementation...
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Relationship
When the vendor did upgrades or enhancements in the past, they would send out information. We would...
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Product
The client portal needs work in terms of what the client can put in on their end and have it...
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Relationship
We talk to people, but it is hard to get ahold of people. Our partner success manager changes...
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Operations
I find the product to be very easy to use, and it is visually pleasing. I have heard good things...
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Loyalty
I like the product. I'm used to it. But our agency provides different service lines, and the...
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Culture, Value
I don't feel like we are being charged for every little thing by the vendor. We don't use a lot of...
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Operations, Product
I am pretty technologically literate, and I have found Credible EHR's user interface to be very...
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Product
The product does user-based role security very well. We are able to assign roles and restrict access...
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Relationship
Sometimes the vendor takes a minute to get stuff done or figure things out, but eventually, they do...
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Value
The vendor charges us for a lot. They are fairly expensive. For instance, we needed the vendor’s...
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Operations, Product
We have been able to use the product without blackouts or significant problems. We got some of the...
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Product
The product has not been the easiest to use for prescribing. We had to do a lot of fixes, and it is...
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Product
The product got a facelift. I don't think the facelift has caused any functional problems so that is...
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Product
The thing about the product that everybody always complains about is the amount of clicking. That...
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Operations
Our initial implementation for Credible EHR was before my time with the company. However, we had to...
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Value
In regard to whether we would buy Credible EHR again, I think the answer probably would have been...
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Product
The ease of use for our staff is pretty good in Credible EHR, and the system is pretty intuitive. In...
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Relationship
The new task ticket system with Credible is good, but I don't think that Credible is very proactive...
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Relationship
The vendor’s support has not been consistent. The vendor doesn't take care of state-level problems...
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Relationship, Value
Our IT people get irritated when something should work. If things don't work, we often have to pay...
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Operations
Depending on who does the implementation for Credible EHR, we are sort of stuck with things if the...
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Product
When we bought the product, we were assured that there would be interoperability between Credible...
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Product
The product’s design is average to above average. We have a pretty large volume of turnover, and...
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Product
One way to make the product more intuitive has to do with the treatment planning portion. There are...
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Culture, Operations, Product
With any upgrade, we basically get an instant message sent to us saying that things aren't going to...
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Operations
The vendor is doing better with ongoing training, but things could still be better. If I were to...
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Product
The vendor has never confessed to any dysfunctionality. We are experiencing problems in the billing...
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Relationship, Product
From the vendor’s software developers, there needs to be a better response to what they call task...
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Operations
There is a Qualifacts community for users. We have tried to communicate with the vendor for a long...
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Loyalty
It has been interesting to watch the merger in terms of Qualifacts acquiring the vendor; the...
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Relationship
The vendor used to reach out to us. They don't anymore. They stopped doing that a couple of years...
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Product
Credible’s billing matrix works pretty well for us, and we have decent form design options. We have...
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Product
We struggle quite a bit with Credible’s eMAR. The design and the background are pretty convoluted....
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Relationship, Product
Communication and transparency are hard sometimes with Qualifacts. They could have more complete and...
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Loyalty, Relationship
For my satisfaction with Qualifacts to increase, they need to deliver some of the things that I know...
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Product
We understand that technology isn't perfect, but there are times when Qualifacts will do an upgrade...
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Operations, Product
The most difficult thing with the system is its initial configuration. After that, an organization...
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Relationship, Product
We like that there are a good number of organizations using the system in our area. That is really...
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Relationship
Everyone we have met with from Qualifacts has been able to resolve our issues.
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Operations, Value
The system has made billing 100% better in our organization. Our transition to the system wasn't...
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Culture, Value
If there is any new idea that Qualifacts has, there is another charge. We can connect our...
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Product
Qualifacts has rolled out a new format and a new font, and the product looks cleaner. That is the...
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Value
We have been able to integrate Credible EHR with the pharmacies and also with our labs. But we would...
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Product
Overall, we are happy with Credible EHR. We like the web-based format that works anywhere. We also...
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Relationship
Some glitches in Credible EHR are taking a while to get resolved. If we have a question, the vendor...
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Product
For the most part, Credible EHR is user friendly. But right now, we have to use the navigation...
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Relationship, Operations
When our representatives leave, they try to make it a seamless transition so that we know who to...
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Culture, Value
One thing that is important to understand about the vendor is that they try to charge for every...
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Culture, Relationship
Qualifacts has said that they are going to do an ePrescribing rewrite, but they haven’t been clear...
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Loyalty, Value
I wouldn't necessarily recommend the product, but I wouldn't say stay away from it. For what we pay,...
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Product
The business intelligence portion that we use integrates well with Credible EHR, and we can get...
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Relationship
The vendor recently implemented changes that have made the support appear better. They put in a new...
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Relationship, Product
The vendor does a very good job of thinking outside of the box when we bring up issues, but some...
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Operations
The vendor does upgrades quite frequently, but they don't do a lot of testing beforehand. Anytime...
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Loyalty, Product
Years ago, we were more satisfied with the product quality. But right now, it seems like the product...
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Product
Overall, Credible EHR works well. There are some things that we wish it did better, but it gets us...
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Relationship, Product
Since the merger, the vendor’s quality of service and upgrades has gone down a bit, and that is...
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Product
The medical aspect of Credible EHR, like the prescription drug features, has caused us the most...
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Loyalty
The vendor has been trying to upgrade things in Credible EHR, and they have had all kinds of issues....
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Relationship
Qualifacts’ newer support people are not quite as accessible or knowledgeable as those we worked...
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Relationship, Product
There have been a lot of shifts with Credible being acquired by Qualifacts. There have been issues...
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Operations
Some of the timelines for the development and implementation of certain pieces have, for whatever...
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Relationship, Operations
Qualifacts does a lot of webinars. They have an LMS, partner conferences, and all sorts of things...
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Culture, Loyalty
One piece that we decided to get right away was a real-time eligibility module, which does some...
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Relationship, Product
The system does not give us quality measures. It does not provide an integrated solution for remote...
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Operations, Product
Qualifacts needs to do more regression testing on the effects of the updates on different software...
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Operations, Product
Our end users actually think that Credible EHR is very user friendly. There are obviously some...
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Relationship
Qualifacts doesn’t really provide phone support. They shifted to a new ticketing system. They went...
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Product
Even though it has been more of a lift on our end than we would like, we have been able to report on...
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Product
Historically, there have been problematic issues with the vendor’s mobile solution not working as...
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Relationship
Qualifacts just acquired a new CEO, and we had a very positive interaction with him.
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Culture
It is important for any organization looking at any vendor to go beyond the sales pitch, really know...
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Relationship
Qualifacts has their new groups and stuff like that. But as far as any of their executive-type...
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Loyalty, Relationship
The biggest thing is that Qualifacts is always there to support us. They are out there. They are...
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Relationship
I have a customer service manager that calls me regularly just to check in. I have my senior partner...
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Relationship
There are ebbs and flows with the way Qualifacts keeps their promises, but generally, I feel like we...
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Product
One of Credible EHR's greatest strengths is their agility. I think the solution has good bones. The...
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Relationship
Qualifacts customer service has been very, very receptive and open to any issues or questions we...
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Loyalty, Relationship
Qualifacts has three different EHRs that they bring together. They brought in a lot of other...
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Operations
The oncology people that Qualifacts has brought on to do stuff are super helpful. They are available...
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Loyalty, Relationship
Qualifacts knew that they were having problems with their ticketing system. They have now switched...
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Loyalty, Relationship
Qualifacts makes sure that they know of any federal information that is coming out, and they have...
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Product
The nice part about Qualifacts is that they always put the newest version out there. The system...
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Relationship
The vendor used to send out emails when there were issues in Credible EHR, but more recently, there...
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Loyalty
I don't think much is going to change with the way things are going with Credible EHR, and we just...
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Culture
The vendor told us that we would be able to do a certain thing in Credible EHR so that we wouldn’t...
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Value
Qualifacts charges for all of the task tickets and things. And a lot of times, they will offer...
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Loyalty
Qualifacts bought Credible, and it is pretty obvious that they are moving Credible EHR toward being...
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Product
Credible EHR is slower more toward the afternoon. Also, with upgrades in the system, a lot of things...
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Operations
The courses that the vendor offers can seem a little repetitive, or it can seem that they are...
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Relationship
Qualifacts has not always been the most timely with our enhancement requests, especially in the...
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Relationship
Qualifacts has a chat feature, which is really nice because it allows us to quickly address things...
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Relationship
Qualifacts has started to make dramatic changes to their customer support ticketing system. There is...
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Product
We would get Credible EHR again. There continues to be a valuation of products in our community, and...
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Relationship, Value
We get charged for support overage if we go over our allotted number of support hours in a given...
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Loyalty, Product
I don't know that Credible EHR is set up the way we need it to showcase the progress we are making...
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Operations
When setting up Credible EHR, it is important to make sure that there is involvement from the...
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Operations
If Qualifacts had been on-site with us, the training could have been better, and things would have...
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Product
The integration with Credible EHR could be better, and different things could be improved, like the...
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Relationship
We really liked the personal interaction with support people on phone calls. The chat function...
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Relationship
After an update, we will find out that certain functionalities are not working, and when I contact...
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Product
We are pretty satisfied with Credible EHR, and I am very happy that Qualifacts is pushing out...
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Relationship
Qualifacts’ rollouts break a lot of things, and that is frustrating, but I think that is due to...
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Loyalty
We had a need, and Qualifacts is rolling that functionality out. It is not done yet, but I expect...
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Relationship
Qualifacts’ support team is trying to address the backlog of tickets, and when they can answer my...
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Relationship
I'm really happy with Qualifacts’ partnership committees. The partnership committees get together...
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Relationship
If Qualifacts’ support team can’t answer my questions in a live chat and we have a ticket, it will...
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Relationship, Value
Qualifacts has an offering where they build outcome visualization dashboards to show us how our...
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Operations, Product
The upgrades go through a lot of vetting on the Qualifacts side, but when they get to us, we might...
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Operations, Product
Our end users and counselors love Credible EHR. For our billing people, the system is a little...
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Relationship
We still need the integration with the telehealth stuff. That is probably our biggest thing. We...
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Relationship
Qualifacts just went to a new platform where we go to the web for support. They have a chat feature...
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Loyalty, Relationship
Credible merged with Qualifacts, and the focus now is on stability with the platform to ensure there...
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Loyalty, Relationship
We haven't had many requests, but Qualifacts is meeting their road maps and timelines. They have a...
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Value
Nothing has really changed in regard to cost because of the old Credible charges. Credible didn’t...
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Relationship, Operations
Qualifacts is really into working with the providers and including us in a lot of the upgrades and implementations....
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Operations
Qualifacts has a learning management system, and each month, they put out free courses. We use the...
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Loyalty, Product
The vendor is changing the user interface to make things look more unified between all of the...
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Product
Credible EHR doesn’t integrate with our telehealth stuff or our financial software. One of our...
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Relationship
If somebody is having an issue with the platform, the vendor will send out an email blast to...
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Loyalty, Relationship
We do believe we are partners with Credible. Even though they are now growing a lot bigger, we still...
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Loyalty
I like the way that the vendor is putting resources into the product. They are not just siphoning...
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