Credible EHR Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
Different parts of our organization use other systems, and we have to enter things multiple times...
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Relationship
Qualifacts went through a window of time where there were big plans for Credible EHR, and those...
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Loyalty
Credible EHR is part of our long-term plans partially because implementations are horrible, and...
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Loyalty, Product
When we purchased Credible EHR many years ago, it was not my first selection. I liked another system...
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Value
Credible EHR has a big charge, but we are not nickel-and-dimed too much.
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Product
There has been more of a lag time with Credible EHR recently. The system has become laggy in...
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Loyalty
I like Qualifacts’ long-term plans of keeping everything within Credible EHR looking similar. Also,...
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Relationship
The main problem with Credible EHR is trying to get help when we need it. The ticketing system is...
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Relationship, Product
The product's back end and administration side are too complicated. The solution doesn't integrate...
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Culture
I would like to have the things done in Credible EHR that Qualifacts promised they would do years...
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Product
I like that we share our forms in Credible EHR because somebody can build something phenomenal in...
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Product
Qualifacts does have AI options. We don't use all of the technology in Credible EHR, but there is a...
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Relationship, Product
Qualifacts could improve their upgrades for Credible EHR by not giving us bugs. Lately, we have had...
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Product
Credible EHR is easy to use and train on, and we are able to easily edit and change things on the...
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Relationship
Qualifacts is responsive to having meetings, but they aren't prepared to resolve any issues. It...
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Loyalty, Relationship, Product
The last year has been better for Qualifacts. They have good intentions; those just don't always...
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Culture, Loyalty, Operations
We are in the process of trying to implement Qualifacts' new patient portal, and at least with where...
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Product
We expected some things with the billing functionality in Credible EHR, some features particularly...
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Product
The reporting features in Credible EHR are really solid, particularly with BI now that we have a...
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Product
The scheduling appearance in Credible EHR is awful, and we are still awaiting an update to make the...
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Operations
Training is probably my biggest pain point with Qualifacts. The initial training was actually really...
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Operations, Product
We have developed a lot of end-user materials, but we have some more work to do, particularly around...
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Loyalty, Product
One of our providers who has used Credible EHR said that there is not a really good behavioral...
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Product, Value
Overall, Credible EHR has been a solid investment and an improved tool for our agency. Its strengths...
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Product
The weakness is that there are too many issues after upgrades. Some of the new refresh that...
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Product, Value
Credible EHR has helped us track what trends there are, what issues our staff is facing, and whether...
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Loyalty, Product
As far as actual functionality goes, we have had issues lately with some lost signatures. Sometimes...
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Relationship
The chat used to be really good, and there were a lot of times we could just go chat with folks and...
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Relationship
If we submit a task ticket, it is great. The folks are almost always extremely responsive and help...
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Relationship, Product
I like how the client page is set up and the flexibility that we have to customize that in terms of...
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Product
I like that I can customize my forms. However, everything is vertical. I can't make a picklist...
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Product
The flow would be the number-one thing that I would suggest that Qualifacts improve because there...
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Operations, Product
We would like to have more nitty-gritty security protocols because the system has a lot of things...
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Product
Our issues with the integrations aren’t necessarily Qualifacts' fault. We have other solutions, and...
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Operations, Product
Whether I would recommend the solution depends on who I would be recommending it to. The system...
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Relationship
We used to have to have our CEO sign off on partner-submitted items that we could do, and that was...
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Relationship
Qualifacts needs to pay more attention to actual agency and organization needs. They just spent a...
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Product
Qualifacts overpromises. However, every software vendor does this when they are pitching stuff....
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Culture, Value
Qualifacts avoids charging us for every little thing, but they still have modules that we have to...
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Relationship
Qualifacts has a community that has state groups, and there is an admin group and a revenue...
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Loyalty, Product
My biggest gripe with this solution is the back end. I had hoped that when Qualifacts became our...
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Product, Value
The back end of Credible EHR is bad. Instead of fixing Credible EHR, Qualifacts’ solution to that...
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Operations, Product
The entire time we have had this platform, it has been very user-friendly for those on the front...
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Product
One strength of Credible EHR is its customization features. Having the ability to build our own...
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Product
One weakness of Credible EHR is that its weekly system updates disrupt our workflows because when...
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Operations
I would give Qualifacts a low rating for training because while their training is informative, it...
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Product
Credible EHR is highly customizable, but the features and upgrades are disappointing at best....
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Operations
We recently went through a rough implementation of a new feature in the solution, and the...
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Relationship
Qualifacts needs to improve the quality and timeliness of their support. We will put in requests to...
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Relationship, Product
From a developer standpoint, there are things that could be easily fixed in Credible EHR, but...
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Product
To make Credible EHR better for customers, the solution could be more intuitive. The vendor also...
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Product
Credible EHR is very customizable, and that is nice. We can adapt things to meet our needs.
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Loyalty, Relationship, Product
We had issues with our state's Medicaid and getting the necessary changes made to Credible EHR for...
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Operations
There is always turnover, but we have never had an issue with training new people or dealing with...
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Loyalty, Product
For the most part, I think Credible EHR works well. I would like to have better access to pull data...
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Product
We have had the system for a while now, and it has been great. We haven't had a lot of issues with...
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Value
The product is expensive, and the cost has gone up dramatically since the vendor went to Qualifacts....
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Culture
I'm still a little bitter years later that Qualifacts promised they could do our residential billing...
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Product
I love that we have all of our clinical and residential data in one place, and the system is...
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Loyalty, Product
There are some things I would like to see differently. The vendor’s reporting is lacking to the...
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Relationship
We used to have meetings with the vendor when they were Credible, and when they transitioned to...
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Product
I would like to see Qualifacts improve the speed of Credible EHR and third-party data housing. The...
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Relationship
Qualifacts’ customer support is pretty solid. They are responsive and timely, and the support is...
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Product
I like that Credible EHR is customizable, which means we can build and interface our own SQL.
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Product
In general, I like Credible EHR's functionality. It does all the basic things we need in terms of...
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Loyalty, Operations, Product
I wish the system were better at reporting as it relates to certain external measures, like HEDIS...
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Loyalty
Credible EHR was the right product for us many years ago when we purchased it. If we were in a...
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Product, Value
Credible EHR works with the systems that are embedded, like the electronic labs and prescription...
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Relationship
We submit tickets to Qualifacts for bugs and for things that we think are supposed to work a certain...
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Relationship
When we submit tickets to Qualifacts, some things are easy to resolve, but sometimes we have to...
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Relationship, Product
Qualifact’s communication is very consistent with regular notices about upcoming system changes,...
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Loyalty, Product
Many years ago, Qualifacts committed to updating the scheduler module, and that project was never...
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Product
I don’t think the things that we are using for outcomes in Credible EHR are necessarily the fanciest...
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Operations
Our initial implementation of Credible EHR didn't go well, but it feels like things are improving...
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Loyalty, Relationship
Qualifacts does not keep promises around communication and communication improvements. Things just...
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Relationship
I haven't used Qualifacts’ support in a while because it is not useful. A lot of things take several...
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Loyalty, Product
I don't know how much of Qualifacts’ new technology ends up being applicable. We are smaller, so...
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Product
I don't think anything is wildly overstated, but Credible EHR is not perfect. We end up using...
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Operations
There is very little training for Credible EHR. We might get some PDF documents now and then...
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Product
There are a lot of modules that are part of Credible EHR that are locked behind paywalls. If we want...
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Product
Credible EHR is meeting our EHR needs, although the user memory interface could be improved. The...
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Product
Our end users at the clinics sometimes have issues with the user interface in Credible EHR being...
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Relationship, Operations
I don't feel like the folks from Qualifacts who do the training always have a ton of expertise...
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Product
Qualifacts could fix some of the bugs that make our physicians have to do things multiple times....
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Loyalty, Product
Qualifacts rolled out a new patient portal, but it doesn't quite do all of the things that we would...
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Relationship, Operations
I think Qualifacts has been doing a good job communicating about their UI refresh project. They have...
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Operations, Product
I think Qualifacts could work with some of our third-party vendor people a little more...
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Loyalty, Relationship
For the most part, Qualifacts keeps promises. They have had their leadership change, and now they...
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Loyalty, Product
Qualifacts is doing really well with interoperability. They have some new products out. They are...
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Operations
With their training, Qualifacts is building their LMS, so they are adding more and more and more to...
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Loyalty, Product
Qualifacts upgrades Credible EHR on a regular basis. The upgrades are just for maintenance, but...
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Culture, Loyalty, Relationship
I really like Qualifacts. Qualifacts had a summit with the executives to involve us so that we could...
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Loyalty, Relationship, Product
Credible EHR is still working effectively for us today. Since we have been with Qualifacts for...
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Loyalty, Product
Other than the few times when the vendor has broken the solution, our end users like Credible EHR a...
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Culture, Value
Pricing is still the same, but now there is more because of InSync EHR. Qualifacts is looking to...
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Product
Credible EHR’s biggest strength has been that it is fairly nimble. When we need to amend how...
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Relationship, Product
It is important for Qualifacts to continue to think very nimbly in terms of how the product evolves...
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Relationship
Working with Qualifacts has been great. They had a change in leadership, and that change really...
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Product
Credible EHR overall has been a good experience. Qualifacts continues to improve the functionality.
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Product
Credible EHR does not play well with others. So if we are trying to integrate measurement-based care...
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Loyalty, Value
If we were starting over with a clean slate, I am not sure we would buy Credible EHR again. We would...
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Loyalty
Qualifacts is pushing the integration of AI into the software. That is a really big concern. We were...
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Value
Qualifacts' OnCall product is "!#$%&" expensive, and it is not that great, so we are not going to...
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Loyalty, Value
What is going on with Credible EHR is what we anticipated, and that is too bad. We still use...
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Operations, Product
It seems as though Credible EHR is easy to use. It has also been easy for us to adapt to. I haven't...
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Relationship
I am always satisfied with Qualifacts' support. I will speak with the initial tech support person...
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Relationship, Operations
I would like more outreach from Qualifacts. If I had a situation or a question at this point, I...
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Operations
During our implementation of Credible EHR, there was a lot of hands-on work from our organization...
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Relationship, Value
I am not seeing extra charges from Qualifacts, and I am not getting questioned about charges. I have...
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Loyalty
I am sure that Qualifacts has situations where they have people to help build forms, onboard people,...
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Operations
We haven't used any of Qualifacts training recently. I am aware of the training opportunities, but...
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Loyalty
There is another organization in our area that recently started using Credible EHR, and we were...
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Operations, Product
We are not exchanging information from Credible EHR with any outside sources. Unfortunately, we are...
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Loyalty
We are comfortable with Credible EHR in one of our departments. The system works. Another department...
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Relationship, Operations
Qualifacts mostly stands out because they make sure that they are on top of what rules are changing...
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Operations
The big thing about Qualifacts is that they can cover multiple types of entities. If an organization...
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Relationship
Qualifacts' support people do really well. The vendor changed their support this year, and they did...
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Relationship, Operations
We hire such a diverse population of staff members. We have some professionals and some...
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Operations
I'm working on getting the HIE up and going, and my wish is for Qualifacts to make that transition a...
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Operations
Qualifacts sets a road map, and sometimes the road map just gets a little skewed. Also, with...
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Loyalty
I am so happy that we picked Qualifacts years ago. We haven't had any problems with Credible EHR. We...
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Operations
Qualifacts is really good about having monthly trainings that any Credible EHR user can attend. The...
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Loyalty, Relationship, Operations
We implemented one of Qualifacts' new features, the OnCall product. Qualifacts bought OnCall Health....
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Relationship, Operations
Qualifacts releases upgrades regularly, and the vendor is getting better. They are letting us know...
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Operations
Qualifacts has regular training for system admins and billing people. The training is only so-so,...
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Product
The billing module in Credible EHR is really good. We do our billing work very well there. The...
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Relationship
Qualifacts’ customer support people could be more responsive. They have a support website that we...
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Relationship
Qualifacts is not very proactive. Lately, the site seems to go down almost every week, or there is...
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Product
Credible EHR doesn't integrate well with anything. That may not all be Qualifacts’ fault. We have a...
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Loyalty, Product
Credible EHR has a pretty old scheduler. Qualifacts said years ago that they were going to improve...
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Culture, Relationship
Qualifacts has started partnership committees, and they now have a community for Credible EHR. It is...
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Value
Qualifacts delivers a lot of new technology, and they are pretty cutting-edge, but we have to pay...
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Operations
We would like Qualifacts to have a training program through audiovisual means at one’s own pace....
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Product
I would like to see better programming in Credible EHR to accept our signature pads. Our clients...
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Loyalty, Relationship
There is some concern about whether the vendor is going to continue to really invest in Credible EHR...
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Relationship
We would like Qualifacts’ customer support to really recognize that we do have a problem, and for...
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Value
We would like to have something that is all-inclusive with Qualifacts where we pay for a service...
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Relationship, Product
There is a lack of prompt service from Qualifacts, and they haven’t kept up with innovation. They...
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Product
Credible EHR is not perfect, but it is really good. I really like the fact that it red flags billing...
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Relationship
Right now, all customer support tickets for Qualifacts have to go through one contact at the center,...
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Operations
I would like Qualifacts’ training to be more accessible. I would like the consultation with their...
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Culture
We thought our contract with Qualifacts covered a certain state requirement, even though it has been...
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Culture, Loyalty, Value
Credible EHR has an additional module that is really expensive. We haven't gone with it because our...
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Relationship
Some of my interactions with Qualifacts' leaders have been good, and some have been bad. At one...
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Culture, Value
In terms of development timelines, we have had ongoing conversations with Qualifacts about not...
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Loyalty, Product
The product's quality would be a little higher if so many bugs hadn't been introduced during updates...
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Loyalty
We have been in an evaluation process because our contract with Qualifacts is running out. I don't...
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Operations
Qualifacts does a pretty good job with training. The only downfall is that a lot of their offerings...
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Product, Value
The updates to Credible EHR's software have introduced bugs and stability issues to the system, and...
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Relationship
Since we have had Credible EHR for a long time, I try to triage as much as I can before going to...
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Culture, Product
Qualifacts' business intelligence model is an add-on, and it is very complicated. The vendor...
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Relationship
Right now, the only way to get support from the vendor is through the vendor's ticketing system. In...
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Culture, Value
We are vetting new EHRs because we are unhappy with Credible EHR. When we first started on it, the...
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Relationship
I would like Qualifacts to reach out to us about our satisfaction. We feel like they are showboating...
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Relationship
In the past, we have inquired about some things that Qualifacts didn't have through tickets....
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Product
When we first started with Credible EHR, the vendor made it seem like the system could do certain...
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Culture, Operations
I have always wished that we could go back to our implementation with the knowledge that we have...
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Relationship, Product
Qualifacts' biggest thing lately has been updating their user interface to match the two other...
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Operations
I would like the training from Qualifacts to be less scripted. Their training sessions are often...
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Relationship
Since Qualifacts and Credible joined forces and bought other software, they have been trying to get...
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Relationship, Product
For the most part, the staff members are pretty complimentary about Credible EHR and its ease of use....
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Operations
One thing I have often said to people implementing Credible EHR is to make sure to slow down the...
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Culture, Loyalty
Qualifacts is still trying to combine all the different systems they have purchased. They are...
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Relationship, Operations, Value
One of my frustrations with Credible EHR is that I have been trying to implement some modules in the...
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Loyalty, Relationship
I'm not able to see what is going on behind the scenes in terms of Qualifacts' personnel and their...
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Culture, Loyalty
Over the last couple of years, we have looked at going to other EHR vendors, and unfortunately, some...
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Relationship
The Qualifacts support is hit and miss. Some support people give really good answers and support....
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Value
There are things we pay for now with Qualifacts that we did not pay for with our old vendor....
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Product
The scheduling part of Credible EHR is horrendous. When we put something in somebody's schedule, the...
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Loyalty, Relationship
Qualifacts knows about the issues we have with them. They hear it from other people, especially...
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Loyalty, Relationship
Credible EHR is not part of our long-term plans unless Qualifacts fixes things. Their support has...
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Product
We can't enter drop-down lists into the charts in Credible EHR so that we don't have to type the...
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Culture, Value
Qualifacts tried to meet the needs of the payers who use a certain vendor for claims submission, but...
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Product
Credible EHR does what it is supposed to. It is easy.
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Product
With Credible EHR, the takebacks are messy. Years ago, Qualifacts couldn't advise us how to do...
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Relationship, Product
Qualifacts is slow on tickets. Things sit open for weeks sometimes. Another of our vendors seems to...
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Loyalty
I don't know whether I would recommend Credible EHR. My likelihood is the middle of the road. If I...
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Value
I don't think Qualifacts charges for every little thing. If we need something custom made, they work...
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Operations, Product
Qualifacts needs to test more and understand what is going to work before they put in upgrades....
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Loyalty, Relationship
Lately, Qualifacts seems very interested in moving forward with their new initiatives and not as...
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Culture, Relationship, Product, Value
When Qualifacts talks about interoperability, they are just talking about very specific types of...
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Operations, Product
Qualifacts could do better beta testing on their upgrades to make sure that any changes don't impact...
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Operations
If I could design a training program for Credible EHR, it would be 100% virtual and self-led, and it...
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Product
The reliability of Credible EHR is pretty good, and it is fairly responsive. I do like that it is...
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Product
Credible EHR’s newest module, the treatment plan module, is not intuitive, and it is not as...
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Relationship, Product
We would like the Qualifacts software developers to really think about the design of new modules and...
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Relationship, Product
Qualifacts has been getting better about delivering new technology, but some of the things that they...
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Relationship
Oftentimes, if I am working with the Qualifacts customer support chat, the team members can't answer...
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Relationship
Qualifacts is pretty good about addressing latency because they have so many users across the...
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Loyalty, Relationship
For the most part, the vendor keeps their promises. We get regular updates on their road map, and...
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Operations, Product
Credible EHR is very user friendly, and there are several ways to navigate and do things in Credible...
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Loyalty, Relationship, Product
When the vendor does updates, they need to do more testing. Often when we do have updates, it will...
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Culture, Value
The vendor has gotten better with their charges. At first, we were getting charged for every little...
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Product
The state reporting with Credible EHR has always been excellent. We have never had any problems with...
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Relationship, Product
Qualifacts does keep all promises, but the timing isn’t always timely. I would like to have the...
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Culture, Value
Qualifacts does avoid charging for every little thing. They did a revamp of their charging practices...
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Product
Credible EHR is pretty easy. I like its flexibility. A great example is when COVID-19 hit, we needed...
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Relationship
Overall, Qualifacts is great. They have done really well with their community forums. We have...
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Relationship, Product
Qualifacts has best practices, and we follow the best practices because that is the way Credible EHR...
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Product
Credible EHR is still a straightforward behavioral health EHR that is easy to get data from. I like...
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Relationship, Product
Qualifacts isn’t keeping most of their promises at this point. Ever since Qualifacts was bought out...
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Loyalty, Product
Credible EHR just does not play well with others. Every vendor we talk to says that they have not...
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Value
Credible EHR just seems like old technology that is hard to manage. It feels like software from the...
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Relationship
The support people need to be tied to the people who have answers. The vendor has a live chat and...
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