Credible EHR Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Operations
We would like Qualifacts to have a training program through audiovisual means at one’s own pace....
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Product
I would like to see better programming in Credible EHR to accept our signature pads. Our clients...
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Loyalty, Relationship
There is some concern about whether the vendor is going to continue to really invest in Credible EHR...
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Relationship
We would like Qualifacts’ customer support to really recognize that we do have a problem, and for...
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Value
We would like to have something that is all-inclusive with Qualifacts where we pay for a service...
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Relationship, Product
There is a lack of prompt service from Qualifacts, and they haven’t kept up with innovation. They...
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Product
Credible EHR is not perfect, but it is really good. I really like the fact that it red flags billing...
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Relationship
Right now, all customer support tickets for Qualifacts have to go through one contact at the center,...
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Operations
I would like Qualifacts’ training to be more accessible. I would like the consultation with their...
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Culture
We thought our contract with Qualifacts covered a certain state requirement, even though it has been...
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Culture, Loyalty, Value
Credible EHR has an additional module that is really expensive. We haven't gone with it because our...
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Relationship
Some of my interactions with Qualifacts' leaders have been good, and some have been bad. At one...
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Culture, Value
In terms of development timelines, we have had ongoing conversations with Qualifacts about not...
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Loyalty, Product
The product's quality would be a little higher if so many bugs hadn't been introduced during updates...
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Loyalty
We have been in an evaluation process because our contract with Qualifacts is running out. I don't...
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Operations
Qualifacts does a pretty good job with training. The only downfall is that a lot of their offerings...
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Product, Value
The updates to Credible EHR's software have introduced bugs and stability issues to the system, and...
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Relationship
Since we have had Credible EHR for a long time, I try to triage as much as I can before going to...
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Culture, Product
Qualifacts' business intelligence model is an add-on, and it is very complicated. The vendor...
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Relationship
Right now, the only way to get support from the vendor is through the vendor's ticketing system. In...
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Culture, Value
We are vetting new EHRs because we are unhappy with Credible EHR. When we first started on it, the...
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Relationship
I would like Qualifacts to reach out to us about our satisfaction. We feel like they are showboating...
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Relationship
In the past, we have inquired about some things that Qualifacts didn't have through tickets....
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Product
When we first started with Credible EHR, the vendor made it seem like the system could do certain...
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Culture, Operations
I have always wished that we could go back to our implementation with the knowledge that we have...
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Relationship, Product
Qualifacts' biggest thing lately has been updating their user interface to match the two other...
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Operations
I would like the training from Qualifacts to be less scripted. Their training sessions are often...
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Relationship
Since Qualifacts and Credible joined forces and bought other software, they have been trying to get...
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Relationship, Product
For the most part, the staff members are pretty complimentary about Credible EHR and its ease of use....
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Operations
One thing I have often said to people implementing Credible EHR is to make sure to slow down the...
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Culture, Loyalty
Qualifacts is still trying to combine all the different systems they have purchased. They are...
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Relationship, Operations, Value
One of my frustrations with Credible EHR is that I have been trying to implement some modules in the...
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Loyalty, Relationship
I'm not able to see what is going on behind the scenes in terms of Qualifacts' personnel and their...
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Culture, Loyalty
Over the last couple of years, we have looked at going to other EHR vendors, and unfortunately, some...
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Relationship
The Qualifacts support is hit and miss. Some support people give really good answers and support....
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Value
There are things we pay for now with Qualifacts that we did not pay for with our old vendor....
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Product
The scheduling part of Credible EHR is horrendous. When we put something in somebody's schedule, the...
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Loyalty, Relationship
Qualifacts knows about the issues we have with them. They hear it from other people, especially...
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Loyalty, Relationship
Credible EHR is not part of our long-term plans unless Qualifacts fixes things. Their support has...
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Product
We can't enter drop-down lists into the charts in Credible EHR so that we don't have to type the...
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Culture, Value
Qualifacts tried to meet the needs of the payers who use a certain vendor for claims submission, but...
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Product
Credible EHR does what it is supposed to. It is easy.
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Product
With Credible EHR, the takebacks are messy. Years ago, Qualifacts couldn't advise us how to do...
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Relationship, Product
Qualifacts is slow on tickets. Things sit open for weeks sometimes. Another of our vendors seems to...
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Loyalty
I don't know whether I would recommend Credible EHR. My likelihood is the middle of the road. If I...
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Value
I don't think Qualifacts charges for every little thing. If we need something custom made, they work...
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Operations, Product
Qualifacts needs to test more and understand what is going to work before they put in upgrades....
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Loyalty, Relationship
Lately, Qualifacts seems very interested in moving forward with their new initiatives and not as...
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Culture, Relationship, Product, Value
When Qualifacts talks about interoperability, they are just talking about very specific types of...
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Operations, Product
Qualifacts could do better beta testing on their upgrades to make sure that any changes don't impact...
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Operations
If I could design a training program for Credible EHR, it would be 100% virtual and self-led, and it...
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Product
The reliability of Credible EHR is pretty good, and it is fairly responsive. I do like that it is...
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Product
Credible EHR’s newest module, the treatment plan module, is not intuitive, and it is not as...
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Relationship, Product
We would like the Qualifacts software developers to really think about the design of new modules and...
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Relationship, Product
Qualifacts has been getting better about delivering new technology, but some of the things that they...
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Relationship
Oftentimes, if I am working with the Qualifacts customer support chat, the team members can't answer...
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Relationship
Qualifacts is pretty good about addressing latency because they have so many users across the...
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Loyalty, Relationship
For the most part, the vendor keeps their promises. We get regular updates on their road map, and...
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Operations, Product
Credible EHR is very user friendly, and there are several ways to navigate and do things in Credible...
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Loyalty, Relationship, Product
When the vendor does updates, they need to do more testing. Often when we do have updates, it will...
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Culture, Value
The vendor has gotten better with their charges. At first, we were getting charged for every little...
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Product
The state reporting with Credible EHR has always been excellent. We have never had any problems with...
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Relationship, Product
Qualifacts does keep all promises, but the timing isn’t always timely. I would like to have the...
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Culture, Value
Qualifacts does avoid charging for every little thing. They did a revamp of their charging practices...
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Product
Credible EHR is pretty easy. I like its flexibility. A great example is when COVID-19 hit, we needed...
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Relationship
Overall, Qualifacts is great. They have done really well with their community forums. We have...
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Relationship, Product
Qualifacts has best practices, and we follow the best practices because that is the way Credible EHR...
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Product
Credible EHR is still a straightforward behavioral health EHR that is easy to get data from. I like...
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Relationship, Product
Qualifacts isn’t keeping most of their promises at this point. Ever since Qualifacts was bought out...
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Loyalty, Product
Credible EHR just does not play well with others. Every vendor we talk to says that they have not...
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Value
Credible EHR just seems like old technology that is hard to manage. It feels like software from the...
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Relationship
The support people need to be tied to the people who have answers. The vendor has a live chat and...
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Culture, Value
We pay an exorbitant fee for Credible EHR, but Qualifacts still wants additional money for any new features....
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Product
Credible EHR's primary care modules are behind the curve compared to some giants, so they don't have...
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Product, Value
We love the customization options in the system. We can build our own forums and add our own...
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Operations, Product
Changing EHRs is a beast. While there are things we would change about Credible EHR, I don't think...
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Loyalty
We went with Credible EHR because it is an out-of-the-box solution, and we don't have to customize...
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Relationship
Qualifacts communicates with us, but some of their upgrades come with issues. The vendor works to...
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Relationship
Qualifacts has a forum for people who use Credible EHR, but typically, the only people using the...
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Product
Credible EHR does not play well with others. We run up against a lot of resistance whenever we want...
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Product
I would rate Credible EHR near the top for people who use it on a daily basis to document services...
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Relationship
Qualifacts provides updates and lets us know when they will be changing things. However, we do not...
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Product
Some positive things about Credible EHR are that it is user friendly and easy to navigate. We can...
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Relationship, Product
Some negative things are the vendor's lack of responsiveness and updates. Every time we have an...
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Culture
I don't think that Qualifacts does a good job of advertising or notifying us of new enhancements.
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Relationship, Product
Qualifacts could probably do a better job on offerings when it comes to CCHBC processes. They are a...
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Culture, Value
The product is a little pricey. In the past, I would have said that the vendor charges for every...
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Product
Nationally, the vendor could probably do better on reporting data outcomes. But statewide is where...
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Relationship, Product
We have so many different types of users. Some folks are technology savvy, and others are completely...
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Culture, Value
I don't feel like Qualifacts charges for every little thing. I feel like they charge for fewer...
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Loyalty, Product
If I were starting over, I would want to look around. I feel like Credible EHR was the best of the...
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Operations
We have partnered with a third party who is very knowledgeable about Credible EHR, and we have...
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Value
We have to do certain billing outside of Credible EHR. When we implemented the system, the vendor...
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Relationship, Product
If Qualifacts doesn't already have a lab in their network, it is almost like we have to go out and...
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Relationship
We are pretty satisfied. Credible EHR does what it needs to. Our staff has gotten used to it, and...
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Culture, Product
Getting data out of the system isn't as easy as the vendor makes it seem unless we buy their BI...
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Product
For the most part, things are pretty good with Credible EHR. We have things set up so that the...
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Loyalty
The product is in our long-term plans, but I kick and scream a little about that. A lot of people...
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Relationship
The vendor's support people are very responsive, so that is nice. The product would be great for a...
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Product, Value
I don't have any huge complaints about Credible EHR. The system has had some stability issues over...
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Relationship
We are a little frustrated because we feel like we have to inform Qualifacts of our issues. It seems...
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Relationship
There have been gains and losses with the Qualifacts acquisition. I think the vendor has gained...
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Product
Qualifacts is focusing on new things, but there are some things that they already have that need...
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Relationship
The vendor's support can be great or it can be terrible. We either get someone who communicates with...
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Loyalty
I would like our satisfaction with Qualifacts to go up. The vendor is trying to move in the right...
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Product
A number of initiatives haven't come to fruition with Qualifacts. For example, there was a work...
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Operations, Product
None of the upgrades for Credible EHR stuck out for me, and that means they weren't all that...
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Product, Value
One of the big issues for us in Credible EHR isn't really so much about design as it is about cost...
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Relationship
Outside of casual conversation at user groups, the process by which users can actually request...
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Relationship
Qualifacts is trying to be responsive. They are talking about CCBHCs and integrated care, and they...
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Operations, Value
Onboarding new staff on Credible EHR is pretty quick and easy. The system is relatively intuitive,...
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Loyalty, Product
I like that Qualifacts is rolling out a lot of new reports and dashboards in their business...
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Product, Value
There are some fundamental things that Credible EHR needs to deliver that it isn’t delivering. For...
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Loyalty, Relationship
Qualifacts’ customer service is not a good experience. It is becoming harder and harder to reach a...
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Relationship, Product
One of the biggest frustrations for users is whenever there is an update or an upgrade, more things...
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Culture, Value
Qualifacts has made huge strides in not charging for every little thing. We renewed our contract...
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Operations
Qualifacts is trying to improve their training. They are not there yet, but they are trying more...
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Loyalty, Product
For an EHR that is pretty complex, Credible EHR can be pretty user friendly. Most of the important...
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Value
We have been trying very hard to get integrated with our state HIE, and the only barrier there is...
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Value
I don't really require much new technology, but I know that Qualifacts has been trying to roll out...
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Relationship
There is a chat function where we can chat with Qualifacts’ customer support people, and while it...
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Relationship
Qualifacts often has executive-level members joining user committee meetings. I don't know whether...
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Loyalty
Since the system's ownership was transferred from Credible to Qualifacts, we have had nothing but...
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Product
We love the system's reports. We can pull any data that we need from them. One of our executives...
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Loyalty, Relationship
In the next 12 months, I think our overall satisfaction with the system will decrease because...
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Value
Credible EHR is very robust, and because we have been on Credible EHR for so long, we have opted...
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Operations, Value
Credible EHR has a huge manual about the basics of the system. I can find lots of information on...
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Relationship
Since Qualifacts has taken over Credible EHR, customer service has declined a bit. Maybe because...
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Operations
Qualifacts rebranded the look of Credible EHR, and that affected my work and training materials. The...
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Product
I would recommend Credible EHR. Credible EHR is very user friendly for day-to-day work and...
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Product
There are things we would like to see in Credible EHR, and I don't know whether those are possible,...
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Relationship
There has been some talk of better communication around releases that we are not seeing to the...
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Relationship, Operations
Once the user gets trained on the system and gets to know the various pieces, things are a little...
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Product
I would like to see the customizability improved. The product isn't really built for smaller...
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Relationship
If we put in a ticket, the tickets are supposed to be completed within 30 days. We have tickets that...
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Product
The billing piece is difficult, so we are hoping that with somebody else we will have a much...
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Culture, Value
In the beginning, we agreed on what we were going to be charged. As time went on, Qualifacts told us...
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Operations, Product
Qualifacts will send out upgrades. In the past six months, their upgrades have broken certain...
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Culture
In the very beginning, the vendor said if a service wasn't on a treatment plan, it wouldn't be able...
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Product
The vendor does all of our billing, and the product is supposed to be 95% accurate. It is not. We...
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Relationship, Product
If a service is not in a treatment plan, we don't want clinicians to be able to bill for it. That is...
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Operations
Qualifacts does training, and they record things. They offer monthly webinars, but it is hard to be...
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Product
At first, we liked how the system looked. But when we start looking at other systems, Credible EHR...
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Culture, Value
Every time we have a question about something in the system, we have to put in a ticket. Then,...
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Product
Credible EHR has an advanced search function. I love that function, and I wish there were more...
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Operations, Product
The system has a lot of unnecessary steps. I definitely would have made the system more...
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Value
Any time we need help with something, Qualifacts will charge us. We aren't thrilled about that.
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Relationship, Operations, Product
It is difficult for people to get things into the system unless they are really good at building...
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Operations
Our implementation of the system was great, but I think the vendor should provide follow-up after an...
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Relationship
A lot of the time, trying to get someone from Qualifacts on the phone is like moving heaven and...
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Product
There are some billing matrix issues. Being able to pull certain information, like a report, has...
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Relationship, Value
We have a frequent meeting that Qualifacts does not charge us for, but they charge us for every...
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Culture, Value
Qualifacts used to charge for every little thing. If I were asked a while ago whether the vendor...
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Product
If we configure Credible EHR correctly and have the right people working on it, the piece for...
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Loyalty, Relationship, Operations
Qualifacts has gotten better as of late, but we have had a number of project rollouts for...
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Loyalty, Relationship
The vendor recognizes some of their deficiencies. They seem to be taking the right steps to improve...
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Relationship
The ticketing system Qualifacts used to have was terrible. Qualifacts was too cheap to buy one, so...
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Loyalty
The training from Qualifacts is reasonably good. Sometimes the vendor wants to charge for training...
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Product
I like Credible EHR. I like the setup of the chart, the navigation bar, and the view of the client...
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Operations
I don't know of any ongoing training that Qualifacts provides. They talked about providing training...
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Culture, Operations
I had a very different experience years ago, but for this implementation, there were a lot of...
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Relationship
The support people we have don't seem to know the answers to any of our questions, and there seems...
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Relationship
We are underneath a certain set of requirements for reporting and things like that, and we have to...
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Operations, Product
Overall, the system is pretty user friendly, and it doesn't take long to train people on how to use...
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Loyalty, Relationship
The vendor will jump on some things, and with other things, we will have tickets out there for...
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Product
Credible EHR is very configurable in that we can set it up how we want to. Very few things are...
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Product
We have the software to do the measurements we need, but we are not actually being provided with...
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Operations, Product
The system is highly configurable, and that is always a good thing for making things work for each...
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Relationship
When we put a ticket in, some of the help desk people are really good, and they walk us through...
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Relationship, Operations
Sometimes things are put out by Qualifacts that might not have been fully tested the way that users...
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Product
One of the issues that we are running into is that things sometimes just stop working in the system....
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Relationship
Right now, my biggest issue with Qualifacts is with their help desk ticket system. I hate that...
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Loyalty, Relationship
Our CEO wishes that Qualifacts would just get everyone on the same platform because it feels like...
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Relationship
The vendor taught us best practices years ago, and many times, we will have an issue with something...
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Relationship, Product
Usually, when the vendor does updates, something breaks, but we haven’t had any issues with the last...
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Product
I don’t dislike Credible EHR, but it is just more of the same. For example, the vendor will put in a...
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Loyalty
We are not looking to keep Credible EHR as part of our long-term plan. Throughout the years,...
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Product
If an organization has a small footprint or a small solution, Credible EHR might be the best way to...
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Value
Credible nickel-and-dimes us. There have been times when they fixed things that they broke, and they...
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Relationship, Product
When we go with new updates or modules, the solutions that Credible gives us do not seem to be...
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Product
Credible EHR meets some of our needs and does some of those things really well. For example, on the...
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Value
Looking at the market, we can’t find a price range like what we see for Credible EHR.
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Value
We have had some pretty significant billing issues with Qualifacts. Every time we reach out to them,...
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Product
Credible EHR isn't very user friendly. It is a complicated interface, and there are too many things...
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Value
We don't get our money's worth for the amount that the vendor charges. There are too many things...
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Product, Value
The scheduling system and the form builder in Credible EHR are old and clunky and can get confusing....
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Relationship, Product
Qualifacts has had a new CEO every year for the past three years. They are always trying to fix the...
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Product
Sometimes, Credible EHR can be a little complicated, but despite our complaints, the solution is...
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Product
Credible EHR has good capabilities for building advanced reporting for visits that we can export to...
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Loyalty, Relationship
If I had the choice, I would choose Credible EHR but not Qualifacts. I'm not a fan of Qualifacts....
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Operations
When we did our implementation, it wasn't good. The vendor has made upgrades to the implementation...
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Relationship
When the vendor did upgrades or enhancements in the past, they would send out information. We would...
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Product
The client portal needs work in terms of what the client can put in on their end and have it...
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Relationship
We talk to people, but it is hard to get ahold of people. Our partner success manager changes...
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Operations
I find the product to be very easy to use, and it is visually pleasing. I have heard good things...
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Loyalty
I like the product. I'm used to it. But our agency provides different service lines, and the...
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Culture, Value
I don't feel like we are being charged for every little thing by the vendor. We don't use a lot of...
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Operations, Product
I am pretty technologically literate, and I have found Credible EHR's user interface to be very...
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Product
The product does user-based role security very well. We are able to assign roles and restrict access...
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