Credible EHR
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Product
Credible EHR is not user friendly and does not do a lot of things that our previous system could do....
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Culture
The picture painted in some of the marketing that we saw from Qualifacts when we were first looking...
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Operations, Value
We pay the vendor to have our staff trained to use Credible EHR. There are courses to learn how to...
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Relationship
We do have a liaison from Qualifacts that we meet with regularly. There are times when that person...
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Product, Value
Having Credible EHR and the billing part speak to each other is cumbersome. The reports are done by...
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Culture, Relationship
The first thing Qualifacts needs to do is fix the scheduler; the vendor hears that from all of their...
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Operations
The training that Qualifacts provided us with was not of great quality. Everything is online. We can...
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Product
In Credible EHR when we put in the providers' schedules, there are 20-minute increments, and the...
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Product
In our previous system, if we needed our supervisors to sign off on something, we would put that...
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Product
In our old system, we had a drop-down list for other facilities and other things so staff members...
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Loyalty
For the most part, things are going well with Credible EHR. When the Qualifacts merger happened,...
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Operations, Product
The difference between our last system and our current system is that we actually controlled the...
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Loyalty, Operations, Product
Qualifacts rolled out a Credible piece, and we still haven't gone that route because it seems like...
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Operations
The top way I feel like Qualifacts drives value for our organization is through ease of use. I like...
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Product
Credible EHR doesn't always perform as promised. Some things with Credible EHR can be a little...
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Relationship
For the most part, Qualifacts’ support is really good. Lately, we have had a few issues where a few...
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Value
We sometimes feel like Qualifacts nickel-and-dimes us, and we sometimes don't feel that way. There...
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Relationship
Qualifacts’ support is getting better. I like the new customer care portal that allows us to contact...
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Culture, Value
Qualifacts does charge for a lot of little things. We discovered that they charge for every single...
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Culture, Value
There is a treatment plan in Credible EHR that doesn't operate the way that it was promoted to work,...
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Loyalty, Product
We work with another software system, and having the records easily move from Credible EHR to the...
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Loyalty, Product
I would like to see a more sophisticated user interface with Credible EHR and a bit more integration...
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Relationship
We have a partner success manager from Qualifacts, but unfortunately, I don't feel like they are...
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Relationship
Qualifacts’ help desk is really good and responsive. Qualifacts has incredible community support, so...
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Operations
Credible EHR is an easy-to-use system for our end users. Qualifacts has a very good LMS that we can...
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Relationship, Operations
Qualifacts is addressing some of our concerns like how we wouldn't get notified about an upgrade...
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Loyalty, Relationship
Qualifacts is a nationwide company. Qualifacts offered EVV services, and that was part of our...
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Loyalty, Relationship, Product
Integration has been a problem with other systems we have wanted to integrate with, but Qualifacts...
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Loyalty
Qualifacts is trying to improve. We definitely need a patient portal. Qualifacts’ patient portal was...
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Operations
I usually tell people who are considering Credible EHR that when implementing it, they should...
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Culture
Qualifacts attempts to keep all their promises, but I think they get ahead of themselves. We signed...
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Loyalty, Relationship
The vendor is working toward developing new technology, but they are not there yet. They recently...
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Relationship
Qualifacts recently upgraded to a new support system, so we are hoping to see an improvement in...
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Product
We are very happy with the system. It is very user friendly for clinicians. The reporting is very...
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Culture
For the client portal, Qualifacts acquired another EHR product, and I asked my colleagues whether...
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Product
The big issue with Credible EHR is that if we have someone in the waiting room or we want to send a...
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Relationship
Qualifacts is not delivering on their vision. What really riles me up with Qualifacts is that they...
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Relationship
Qualifacts is pretty good at support; their service is not bad, but it is not great. Everyone at...
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Culture, Loyalty, Relationship, Product
Every time Qualifacts does a new release, something breaks, and sometimes it is something that was...
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Relationship, Product
Qualifacts does upgrades and whatnot, but if something breaks, the upgrades we get aren’t what the...
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Product
The ePrescription tool is ridiculously cumbersome, and that is supposed to be fixed by Qualifacts,...
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Culture, Relationship
Qualifacts is in the process of creating upgraded modules, and they promised a bunch of things. Now...
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Operations
Credible EHR looks like an old website from the '90s, but that means it is also very easy to...
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Relationship, Product
Qualifacts’ service is not proactive, especially with the updates. The providers and users are the...
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Product
Credible EHR does not have a lot of interoperability; that is where we suffer. They are behind on...
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Relationship, Product
We have struggled with Qualifacts' clinical piece. It lacks so many features that other products...
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Value
Qualifacts had been pushing a new platform with new functionality for years. When it finally came...
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Loyalty, Relationship
After the management change at Qualifacts a couple of years ago, we thought there might be some...
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Relationship, Product
Credible Behavioral Health is good at pulling in whoever they need to when we have issues.
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Product
The system has an advanced search and an ad hoc search from which we can extract data. They also...
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Loyalty
Our satisfaction with Credible EHR has been dropping every single year. The management changed at...
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Culture, Product
When we purchased Credible EHR, Qualifacts said they had a mobile piece. They do have one, but we...
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Culture, Product
Something we received as a half-truth from the vendor was the promise of the ability to have a...
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Value
Qualifacts just purchased an amazing OnCall Health product, which was going to give us a telehealth...
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Relationship
Credible Behavioral Health has an internal way to submit task tickets, and they were going to...
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Loyalty, Operations
A selling point that attracted us was that the vendor has a full-blown LMS for their product. It is...
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Culture
If we take Credible EHR at face value, it works as promoted. We actually saw it work on the screen;...
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Value
We had a project where we were trying to get information pulled into Credible EHR automatically, and...
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Relationship, Product
Credible Behavioral Health does pretty well with communication, but they do terribly at documenting...
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Product
A complete failure we experienced with Credible EHR was with messaging. We purchased a product that...
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Product, Value
Credible EHR is thousands of times better than what we had before. But before, we were still also...
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Relationship
A large amount of research went into selecting Credible EHR, and it has been painful for us because...
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Relationship
When Qualifacts merged with Credible, they kept the Qualifacts name and didn’t do something...
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Loyalty, Relationship
We are excited that we are starting to see the vendor's vision come to fruition. The vendor is...
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Loyalty, Value
As long as we see enhancements to Credible EHR and its infrastructure, I don't see us jumping off...
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Relationship
Qualifacts has been lacking a little regarding customer support. The vendor's support is not what it...
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Loyalty
We are pretty happy with the integrations in Credible EHR, but some big things are coming out, and...
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Product
Credible EHR doesn't meet all our billing needs. There are some things we would like to see that...
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Relationship
Qualifacts tries to be proactive. For example, they reach out to us to do wellness checks and give...
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Product
Credible EHR works how Qualifacts says, and we have never had any issues. The vendor has done a lot...
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Relationship, Operations
Qualifacts has a road map, and they have been on top of it. The vendor is good at sending out notes...
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Operations, Product
We are a little disappointed with the upgrades Qualifacts makes to Credible EHR. Although the...
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Loyalty, Relationship, Operations
One thing that we hope to see from the vendor is in-person conferences. We miss networking with...
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Value
We have to pay to add most modules to the EHR.
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Loyalty
Qualifacts has plans to provide product updates and redo the look of the EHR. The vendor recently...
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Relationship
I would change this solution if I could. It is starting to look and feel like outdated software....
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Product
We are able to develop the reports that we need fairly easily. The system is very strong in terms of...
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Relationship, Product
Recently, Qualifacts hasn't improved things for their current customer base. If something breaks...
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Relationship
The vendor has meetings with us, so we know who they are. They do a good job of looking at not only...
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Value
We receive our money’s worth for the abilities that we have. The vendor does well. We have some pain...
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Value
The vendor’s new charging system is actually pretty good. The vendor does still separate things out,...
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Operations
The vendor does a good job with training. They do a wide variety of training, and that is nice....
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Relationship
I sometimes wish the vendor were a little faster with some things. They still do a good job, but...
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Operations, Product
It is sometimes hard to get some of the data out if we don't know how to get the SQL to work. That...
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Product
The quality is great. I can change things on the fly and make the product very individualized...
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Relationship
The vendor has a good chat system. Their support is really good. If the vendor can't meet our needs...
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Relationship, Operations
Up front, the onboarding was relatively smooth with Qualifacts. We had significant support from the...
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Relationship
Before Credible was bought out, they had a bit of a slip in their responsiveness and general...
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Product
I love that Credible EHR is customizable. It is not a one-size-fits-all EHR, and the platform allows...
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Product
We have been concerned about Qualifacts’ patient portal. They are not in that business, and they...
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Relationship, Product
We would like more efficiency and proactivity in local politics. I understand that is a big ask, but...
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Operations
Qualifacts used to have a shadow domain where we could essentially copy and paste our live domain...
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Culture, Relationship, Product
Qualifacts had a process for archiving attachments so that they wouldn’t count against our storage...
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Product
Credible EHR is easy to use. If a user just opens it up, seeing the dashboard and everything...
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Loyalty, Relationship
Qualifacts is working on improving Credible EHR. During the start of the pandemic, we asked about...
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Relationship
When I put in a task ticket and do live support with Qualifacts, their technicians and help desk...
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Relationship
I don’t believe Qualifacts is proactive because they are just there when we are having problems. I...
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Relationship
I have met Qualifacts’ executives. They come to the town hall meetings and let us know where the...
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Culture, Value
Qualifacts used to charge for things ad hoc, such as forms, storage, and things like that, but they...
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Value
We have some issues with what Qualifacts charges for storage. We have to be very cognizant of that....
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Operations
Right now, there is minimal training on Qualifacts’ part. We don’t have on-site training from the...
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Relationship
Our problems don't get fully resolved. They might get partially resolved, but then something else...
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Relationship
Qualifacts will sometimes reach out with guidance and insights on potential workarounds, but only...
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Loyalty, Relationship
I haven't had a wonderful experience with Credible EHR. If I were to recommend it to a peer, I would...
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Loyalty
The product is begrudgingly part of our long-term plans. The vendor frequently gives us upgrades...
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Relationship
I can never really tell whether Qualifacts' people are empowered to solve our problems. More often...
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Product
I like that Credible EHR is a Windows-based system and that we can put all my programs in there. The...
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Product
Not all of Credible EHR's modules are intuitive. We can't pull data from one form to another. We...
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Relationship, Product
Qualifacts has tried to keep their promises. They have not been able to come through in terms of...
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Relationship, Product
Qualifacts really struggled with meeting our needs around state reporting. There are some things...
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Relationship
A positive with Qualifacts is that I have a partner relationship manager. The one I had before my...
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Value
We are definitely nickel-and-dimed for Credible EHR. We went the cheapest route we could go, and...
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Operations, Product
Every time Qualifacts does an upgrade, something else goes wrong.
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Product
The client portal is not user friendly. It is very frustrating for employees and patients. I can't...
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Product
The schedule is cumbersome and not very user friendly. It can be very confusing for people. And...
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Product
I like that Credible EHR can be individualized to improve privacy and comply with HIPAA...
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Product
The client portal is not really directly linked with Credible EHR. There is a disconnect between the...
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Relationship, Relationship
We reach out to our assigned representative, but they don't know the answer, so we have to follow up...
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Loyalty, Loyalty, Relationship, Relationship, Value, Value
Recently, we were running into issues with claims processing correctly. We weren’t getting answers...
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Culture, Culture, Value, Value
Credible charges for every little thing. We have a set number of hours of technical assistance and...
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Operations, Operations, Value, Value
Credible hasn't broken the system down in the training material to the point where the system is...
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Product, Product
The solution meets our needs when it works. There are a lot of kinks on the back end that Credible...
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Relationship, Relationship
Things have been better since the merger with Qualifacts. But their timelines for enhancements have...
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Relationship, Relationship, Product, Product
Credible EHR has had a few bugs. The vendor didn't identify some problems in some QA processes, and...
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Operations, Operations, Product, Product
Credible EHR is so personalized and so customizable that it is really hard to use the vendor's...
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Relationship, Relationship
Our partner relationship manager is fantastic. They are extremely supportive and responsive.
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Loyalty, Operations, Value
When we took on Credible EHR, the vendor's flexibility and the fact that we could develop our own...
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Culture, Value
Most of what Qualifacts charges for is their major products. The vendor recently acquired another...
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Relationship, Operations
When Qualifacts does upgrades, other things change that we are not made aware of. That creates some...
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Product
We have to use Excel for all our reporting. We always have to export the reports and work them in a...
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Product
The product has some latency at times. and I believe our IT person said the issue is not really with...
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Product
HIE integration is not happening for us with Credible EHR. I hear that other states have that...
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Relationship
Qualifacts will do video calls with us when needed, and every time I have done the calls, they have...
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Product
Credible EHR has been the easiest EHR system I have ever used. It works well for end users. However,...
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Relationship
We have a dedicated representative, and we also can do chats. Rather than having to submit a ticket...
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Value
Based on the amount of space in the system, if we are uploading documents and things like those, the...
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Relationship, Operations
Qualifacts has improved with having more access to people who can help us with issues. Before, we...
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Relationship, Product
At times when new things are implemented, they break other things and create problematic situations....
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Product
There is a lot of program latency in Credible EHR, and some weird things happen in the software that...
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Operations, Product
The updates that Qualifacts does are not completely vetted before they are implemented, so things...
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Loyalty, Product
We are trying to integrate Credible EHR with a non-EHR system, and that is taking forever.
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Relationship
All of Qualifacts' support people are smart, cordial, and helpful. We are happy that several people...
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Relationship
Since Credible EHR was bought by Qualifacts, the vendor's service has not been good. I am not...
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Product
I like Credible EHR. There are some issues with it, but I like it. It is pretty customizable. The...
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Product
We like how easy Credible EHR is to use. It is a very user friendly system. It isn't too confusing...
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Product
In Credible EHR, we would like to be able to capture multiple signatures. When a patient goes into...
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Product
We would like to see improvements to the system that would allow us to put beds on hold for patients...
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Relationship
Qualifacts' web support response times are a little longer than they used to be.
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Product
We get a lot of positive feedback on Credible EHR from our staff, and I love the ease of getting...
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Operations, Product
Every time the vendor runs updates, something breaks. The vendor needs to do more testing before...
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Relationship
The vendor has had a lot of turnover in the account representative position. Sometimes we have been...
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Relationship
Since Credible merged with Qualifacts, we have started to see a decline in response times. Our...
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Relationship
Credible has a chat service ticket system, and that has been a huge help for us because we have been...
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Loyalty
Credible's system is not a daily solution. It is meant for therapy sessions and things. For that...
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Culture
There seems to be a disconnect between the people we deal with at Credible. What they sell us is not...
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Product
One big issue we see in Credible's system is on the reporting side. The vendor makes sure we always...
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Relationship
When Credible wants to help their clients, the service they offer is fantastic. However, getting to...
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Loyalty, Value
Credible's software is pretty robust, but most of the available modules have an added cost. We have...
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Operations, Product
There are always changes in Credible's software. Sometimes the changes are hard to keep up with. A...
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Operations
The vendor has a knowledge base that we can use to access articles and such, but sometimes the...
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Product
For a generic end user, like the majority of my staff, Credible Behavioral Health Enterprise...
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Relationship, Product
Credible’s deliveries are usually behind the times or aren't relevant to our particular organization....
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Relationship
The task tickets with Credible are often open for months on end with very little communication, and...
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Relationship
With the previous owner of Credible, we could count on anyone hopping on a call and helping us solve...
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Operations
We had a very positive implementation experience with Credible. The process was very different from...
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Operations
We don't really get training for the system. We get release notes, and the vendor does training at...
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Operations
Credible has training videos for brand-new users, but the videos are very generic. The ongoing...
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Product
Credible's system does function the majority of the time, and it is very intuitive. We can take care...
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Relationship
Credible is really good at asking about what we want to happen, but they mostly just suggest...
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Operations, Product
Credible Behavioral Health Enterprise Software is user friendly enough that our internal trainer can...
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Relationship, Product
We like that the software encompasses the breadth of services that we do. We like that it is...
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Relationship
We have an account manager, but we do not think they have as much power as they had before Credible...
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Relationship
When we approached Credible about the potential merger to try to enlist some help figuring out some...
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Culture
We were sold on the idea that we would be able to message primary care providers in the community,...
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Relationship
The process for giving feedback about ideas or things that need improvement in the system is so...
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Relationship
When it comes to communicating about things that are going on, Credible is way better than any...
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Operations
Since Qualifacts bought out Credible, the implementations have not been particularly effective....
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Relationship, Product
Credible wasn't able to integrate a particular assessment tool into their system. We have asked them...
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Product
Some of our staff members who have used other EHRs say that Credible's EHR is more user friendly....
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Product
The Credible solution works really well for our medical, behavioral health, and residential needs....
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Relationship
I don't know why the following is a practice, but I notice that the support team is very quick to...
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Relationship, Operations
The vendor has different tools available for helping us. I like that the vendor has a live chat. We...
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Relationship
We are able to call the support team, but I haven't called them because they say a call is only...
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Relationship
If we want to see something changed or something new added into Credible's software, then we have to...
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Relationship
I would want to tell Credible’s executives that they really need to listen. I think that they are...
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Product
Credible’s reporting is hands down the best we can find in terms of giving us the ability to do our...
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Loyalty
I would like to see Credible improve their patient portal in terms of clients seeing information and...
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Relationship, Operations, Product
Credible’s biggest shortcoming is their QA process for updates. They also don't give us notice of...
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Relationship
The vendor involvement is pretty minimal, but part of that is on us. Recently, Credible’s service...
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Loyalty
I like that we can access all the data that is in the system and that Credible has built tools to...
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Loyalty, Product
I would like to see some of the visual aspects of the system enhanced. The schedule is dated and a...
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Relationship
When the vendor was just Credible, their executive involvement was horrible. Since Credible was...
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Relationship
We have some concerns because not everyone is thrilled with the Credible product. There are a lot of...
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Loyalty, Relationship, Product
I like the road map that Credible has for their software. I feel like they are taking steps and...
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Relationship
Credible has improved their account-executive relationship over time. They have added an additional...
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Relationship, Product
Credible has a gap in some of their system's long-term functionality loops and bugs. We have had...
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Operations
We had certain people trained on forms when we originally got Credible's product, but now those...
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Relationship, Product
There have been treatment plan issues forever. I have put in tickets, and at this point, I do not...
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Culture
We have had some challenges with things that weren't discussed prior to purchasing Credible’s...
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Relationship
We have regular meetings with the vendor. That is a promise they have kept. However, there have been...
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Operations, Product
When using the product, it is easy to document things live and complete them. Then everyone can see...
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Product
Our staff members were told by the vendor to start cloning visits in the product because that would...
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Relationship
The vendor does keep their promises but not always on the timelines that they initially said....
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Relationship
We have regular calls with Credible’s senior leadership all the way up to their CEO. This is the...
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Loyalty, Relationship
We are working on building some things to help us really understand our data from all different...
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Relationship
Credible has been so supportive over the whole spectrum from our executive leadership meetings down...
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Product
We are overall happy with Credible, especially compared to the vendor we came from for our EHR....
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Loyalty
Our biggest pitfall with Credible right now is their lack of a functional client portal, but that is...
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Culture, Value
Credible is very up front with the cost initially. Sometimes when we are thinking about adding...
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Loyalty, Relationship, Product
Credible is working on the ability to receive data from different healthcare exchanges but not the...
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Relationship
Anytime we reach out to Credible for help with ideas or to brainstorm workflows, they always jump on...
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Product
The solution is very user friendly compared to our previous system. From an IT perspective, the...
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Product
With the inpatient module, we can easily see who is assigned to beds and which beds are open. The...
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Culture
When customers contract with Credible, they get a specific number of forms that they can use; after...
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Operations
The vendor trained the people that were part of the go-live team, and we had access to training,...
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Relationship, Product
Product stability is a challenge. There have been a lot of broken things that have not worked and...
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Culture, Relationship
Eventually Credible keeps their promises. It just takes a long time to get their road map out....
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Loyalty, Value
During our due diligence and RFP process, we rated Credible’s software as a B to B- product, and it...
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Culture, Product
The billing part of Credible's system is generally good. If we follow through and do what we are...
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Loyalty
We chose the Credible solution primarily because of the way that it looked from a user standpoint in...
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Loyalty, Product
Our biggest issue with the product is that the software design is decades old and is not really...
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Product
A lot of the updates that Credible has done recently have introduced new bugs to current...
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Relationship, Operations, Product
After we went live, there was a huge latency and system outage problem. My sense was that Credible...
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Product
As far as interoperability goes, Credible doesn't have a good solution that allows us to connect to...
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Operations
One of the best things that Credible has going for them is their ongoing learning. They host several...
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Product
Credible’s ePrescription module is not very good. Prescribers have to send each medication...
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Loyalty
Credible doesn't really support telehealth services. They have been talking about telehealth since...
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Relationship, Operations
Credible knows what partners need and want, but Credible rushed with some of the things on their...
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Loyalty, Relationship
There hasn't been a clear vision of how Credible is going to approach their road map. That may be...
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Culture, Relationship, Product
Credible promised to add some things to the solution years ago, but we still have not gotten...
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Relationship
Credible’s support team is not terrible, but the team has an incorrect focus for their service. The...
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Product
Credible's product isn’t guiding us toward the outcomes that we need. The system does what we need...
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Loyalty
I hope that Credible will start to present some of the things that they promised us, but I don't...
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Relationship, Value
Any issue with the system that is impacting the customers' revenue should be given a high-level...
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Product
Credible's software is pretty user friendly. The vendor is flexible when it comes to being able to...
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Operations, Product
I would suggest that the vendor work on the report-building portion of the system. Credible has BI...
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Operations, Product
When we implemented this system, we looked at a lot of different vendors' systems, and I have been a...
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Operations
The vendor was very hands on during the implementation, so it went pretty well. The vendor has a lot...
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Product
Some people are not very technology savvy and do not spend much time in the system. There are some...
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Product
Overall, the system has been a really good solution for us. Our staff members love the system's...
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Culture, Value
Credible doesn't do integrations. It is difficult for us to integrate other systems with Credible's...
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Product
Overall, the product is good. I would be willing to refer it to others.
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Product, Value
We have to do a lot of back-end reporting to try to identify how things have changed over time. That...
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