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User Commentary
Loyalty, Relationship
For the most part, Qualifacts keeps promises. They have had their leadership change, and now they...
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Loyalty, Product
Qualifacts is doing really well with interoperability. They have some new products out. They are...
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Operations
With their training, Qualifacts is building their LMS, so they are adding more and more and more to...
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Loyalty, Product
Qualifacts upgrades Credible EHR on a regular basis. The upgrades are just for maintenance, but...
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Culture, Loyalty, Relationship
I really like Qualifacts. Qualifacts had a summit with the executives to involve us so that we could...
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Loyalty, Relationship, Product
Credible EHR is still working effectively for us today. Since we have been with Qualifacts for...
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Loyalty, Product
Other than the few times when the vendor has broken the solution, our end users like Credible EHR a...
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Culture, Value
Pricing is still the same, but now there is more because of InSync EHR. Qualifacts is looking to...
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Product
Credible EHR’s biggest strength has been that it is fairly nimble. When we need to amend how...
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Relationship, Product
It is important for Qualifacts to continue to think very nimbly in terms of how the product evolves...
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Relationship
Working with Qualifacts has been great. They had a change in leadership, and that change really...
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Product
Credible EHR overall has been a good experience. Qualifacts continues to improve the functionality.
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Product
Credible EHR does not play well with others. So if we are trying to integrate measurement-based care...
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Loyalty, Value
If we were starting over with a clean slate, I am not sure we would buy Credible EHR again. We would...
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Loyalty
Qualifacts is pushing the integration of AI into the software. That is a really big concern. We were...
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Value
Qualifacts' OnCall product is "!#$%&" expensive, and it is not that great, so we are not going to...
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Loyalty, Value
What is going on with Credible EHR is what we anticipated, and that is too bad. We still use...
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Operations, Product
It seems as though Credible EHR is easy to use. It has also been easy for us to adapt to. I haven't...
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Relationship
I am always satisfied with Qualifacts' support. I will speak with the initial tech support person...
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Relationship, Operations
I would like more outreach from Qualifacts. If I had a situation or a question at this point, I...
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Operations
During our implementation of Credible EHR, there was a lot of hands-on work from our organization...
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Relationship, Value
I am not seeing extra charges from Qualifacts, and I am not getting questioned about charges. I have...
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Loyalty
I am sure that Qualifacts has situations where they have people to help build forms, onboard people,...
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Operations
We haven't used any of Qualifacts training recently. I am aware of the training opportunities, but...
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Loyalty
There is another organization in our area that recently started using Credible EHR, and we were...
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Operations, Product
We are not exchanging information from Credible EHR with any outside sources. Unfortunately, we are...
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Loyalty
We are comfortable with Credible EHR in one of our departments. The system works. Another department...
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Relationship, Operations
Qualifacts mostly stands out because they make sure that they are on top of what rules are changing...
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Operations
The big thing about Qualifacts is that they can cover multiple types of entities. If an organization...
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Relationship
Qualifacts' support people do really well. The vendor changed their support this year, and they did...
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Relationship, Operations
We hire such a diverse population of staff members. We have some professionals and some...
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Operations
I'm working on getting the HIE up and going, and my wish is for Qualifacts to make that transition a...
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Operations
Qualifacts sets a road map, and sometimes the road map just gets a little skewed. Also, with...
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Loyalty
I am so happy that we picked Qualifacts years ago. We haven't had any problems with Credible EHR. We...
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Operations
Qualifacts is really good about having monthly trainings that any Credible EHR user can attend. The...
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Loyalty, Relationship, Operations
We implemented one of Qualifacts' new features, the OnCall product. Qualifacts bought OnCall Health....
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Relationship, Operations
Qualifacts releases upgrades regularly, and the vendor is getting better. They are letting us know...
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Operations
Qualifacts has regular training for system admins and billing people. The training is only so-so,...
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Product
The billing module in Credible EHR is really good. We do our billing work very well there. The...
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Relationship
Qualifacts’ customer support people could be more responsive. They have a support website that we...
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Relationship
Qualifacts is not very proactive. Lately, the site seems to go down almost every week, or there is...
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Product
Credible EHR doesn't integrate well with anything. That may not all be Qualifacts’ fault. We have a...
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Loyalty, Product
Credible EHR has a pretty old scheduler. Qualifacts said years ago that they were going to improve...
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Culture, Relationship
Qualifacts has started partnership committees, and they now have a community for Credible EHR. It is...
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Value
Qualifacts delivers a lot of new technology, and they are pretty cutting-edge, but we have to pay...
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Operations
We would like Qualifacts to have a training program through audiovisual means at one’s own pace....
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Product
I would like to see better programming in Credible EHR to accept our signature pads. Our clients...
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Loyalty, Relationship
There is some concern about whether the vendor is going to continue to really invest in Credible EHR...
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Relationship
We would like Qualifacts’ customer support to really recognize that we do have a problem, and for...
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Value
We would like to have something that is all-inclusive with Qualifacts where we pay for a service...
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Relationship, Product
There is a lack of prompt service from Qualifacts, and they haven’t kept up with innovation. They...
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Product
Credible EHR is not perfect, but it is really good. I really like the fact that it red flags billing...
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Relationship
Right now, all customer support tickets for Qualifacts have to go through one contact at the center,...
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Operations
I would like Qualifacts’ training to be more accessible. I would like the consultation with their...
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Culture
We thought our contract with Qualifacts covered a certain state requirement, even though it has been...
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Culture, Loyalty, Value
Credible EHR has an additional module that is really expensive. We haven't gone with it because our...
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Relationship
Some of my interactions with Qualifacts' leaders have been good, and some have been bad. At one...
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Culture, Value
In terms of development timelines, we have had ongoing conversations with Qualifacts about not...
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Loyalty, Product
The product's quality would be a little higher if so many bugs hadn't been introduced during updates...
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Loyalty
We have been in an evaluation process because our contract with Qualifacts is running out. I don't...
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Operations
Qualifacts does a pretty good job with training. The only downfall is that a lot of their offerings...
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Product, Value
The updates to Credible EHR's software have introduced bugs and stability issues to the system, and...
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Relationship
Since we have had Credible EHR for a long time, I try to triage as much as I can before going to...
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Culture, Product
Qualifacts' business intelligence model is an add-on, and it is very complicated. The vendor...
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Relationship
Right now, the only way to get support from the vendor is through the vendor's ticketing system. In...
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Culture, Value
We are vetting new EHRs because we are unhappy with Credible EHR. When we first started on it, the...
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Relationship
I would like Qualifacts to reach out to us about our satisfaction. We feel like they are showboating...
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Relationship
In the past, we have inquired about some things that Qualifacts didn't have through tickets....
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Product
When we first started with Credible EHR, the vendor made it seem like the system could do certain...
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Culture, Operations
I have always wished that we could go back to our implementation with the knowledge that we have...
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Relationship, Product
Qualifacts' biggest thing lately has been updating their user interface to match the two other...
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Operations
I would like the training from Qualifacts to be less scripted. Their training sessions are often...
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Relationship
Since Qualifacts and Credible joined forces and bought other software, they have been trying to get...
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Relationship, Product
For the most part, the staff members are pretty complimentary about Credible EHR and its ease of use....
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Operations
One thing I have often said to people implementing Credible EHR is to make sure to slow down the...
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Culture, Loyalty
Qualifacts is still trying to combine all the different systems they have purchased. They are...
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Relationship, Operations, Value
One of my frustrations with Credible EHR is that I have been trying to implement some modules in the...
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Loyalty, Relationship
I'm not able to see what is going on behind the scenes in terms of Qualifacts' personnel and their...
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Culture, Loyalty
Over the last couple of years, we have looked at going to other EHR vendors, and unfortunately, some...
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Relationship
The Qualifacts support is hit and miss. Some support people give really good answers and support....
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Value
There are things we pay for now with Qualifacts that we did not pay for with our old vendor....
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Product
The scheduling part of Credible EHR is horrendous. When we put something in somebody's schedule, the...
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Loyalty, Relationship
Qualifacts knows about the issues we have with them. They hear it from other people, especially...
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Loyalty, Relationship
Credible EHR is not part of our long-term plans unless Qualifacts fixes things. Their support has...
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Product
We can't enter drop-down lists into the charts in Credible EHR so that we don't have to type the...
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Culture, Value
Qualifacts tried to meet the needs of the payers who use a certain vendor for claims submission, but...
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Product
Credible EHR does what it is supposed to. It is easy.
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Product
With Credible EHR, the takebacks are messy. Years ago, Qualifacts couldn't advise us how to do...
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Relationship, Product
Qualifacts is slow on tickets. Things sit open for weeks sometimes. Another of our vendors seems to...
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Loyalty
I don't know whether I would recommend Credible EHR. My likelihood is the middle of the road. If I...
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Value
I don't think Qualifacts charges for every little thing. If we need something custom made, they work...
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Operations, Product
Qualifacts needs to test more and understand what is going to work before they put in upgrades....
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Loyalty, Relationship
Lately, Qualifacts seems very interested in moving forward with their new initiatives and not as...
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Culture, Relationship, Product, Value
When Qualifacts talks about interoperability, they are just talking about very specific types of...
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Operations, Product
Qualifacts could do better beta testing on their upgrades to make sure that any changes don't impact...
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Operations
If I could design a training program for Credible EHR, it would be 100% virtual and self-led, and it...
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Product
The reliability of Credible EHR is pretty good, and it is fairly responsive. I do like that it is...
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Product
Credible EHR’s newest module, the treatment plan module, is not intuitive, and it is not as...
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Relationship, Product
We would like the Qualifacts software developers to really think about the design of new modules and...
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Relationship, Product
Qualifacts has been getting better about delivering new technology, but some of the things that they...
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Relationship
Oftentimes, if I am working with the Qualifacts customer support chat, the team members can't answer...
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Relationship
Qualifacts is pretty good about addressing latency because they have so many users across the...
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Loyalty, Relationship
For the most part, the vendor keeps their promises. We get regular updates on their road map, and...
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Operations, Product
Credible EHR is very user friendly, and there are several ways to navigate and do things in Credible...
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Loyalty, Relationship, Product
When the vendor does updates, they need to do more testing. Often when we do have updates, it will...
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Culture, Value
The vendor has gotten better with their charges. At first, we were getting charged for every little...
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Product
The state reporting with Credible EHR has always been excellent. We have never had any problems with...
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Relationship, Product
Qualifacts does keep all promises, but the timing isn’t always timely. I would like to have the...
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Culture, Value
Qualifacts does avoid charging for every little thing. They did a revamp of their charging practices...
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Product
Credible EHR is pretty easy. I like its flexibility. A great example is when COVID-19 hit, we needed...
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Relationship
Overall, Qualifacts is great. They have done really well with their community forums. We have...
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Relationship, Product
Qualifacts has best practices, and we follow the best practices because that is the way Credible EHR...
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Product
Credible EHR is still a straightforward behavioral health EHR that is easy to get data from. I like...
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Relationship, Product
Qualifacts isn’t keeping most of their promises at this point. Ever since Qualifacts was bought out...
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Loyalty, Product
Credible EHR just does not play well with others. Every vendor we talk to says that they have not...
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Value
Credible EHR just seems like old technology that is hard to manage. It feels like software from the...
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Relationship
The support people need to be tied to the people who have answers. The vendor has a live chat and...
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Culture, Value
We pay an exorbitant fee for Credible EHR, but Qualifacts still wants additional money for any new features....
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Product
Credible EHR's primary care modules are behind the curve compared to some giants, so they don't have...
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Product, Value
We love the customization options in the system. We can build our own forums and add our own...
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Operations, Product
Changing EHRs is a beast. While there are things we would change about Credible EHR, I don't think...
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Loyalty
We went with Credible EHR because it is an out-of-the-box solution, and we don't have to customize...
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Relationship
Qualifacts communicates with us, but some of their upgrades come with issues. The vendor works to...
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Relationship
Qualifacts has a forum for people who use Credible EHR, but typically, the only people using the...
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Product
Credible EHR does not play well with others. We run up against a lot of resistance whenever we want...
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Product
I would rate Credible EHR near the top for people who use it on a daily basis to document services...
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Relationship
Qualifacts provides updates and lets us know when they will be changing things. However, we do not...
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Product
Some positive things about Credible EHR are that it is user friendly and easy to navigate. We can...
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Relationship, Product
Some negative things are the vendor's lack of responsiveness and updates. Every time we have an...
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Culture
I don't think that Qualifacts does a good job of advertising or notifying us of new enhancements.
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Relationship, Product
Qualifacts could probably do a better job on offerings when it comes to CCHBC processes. They are a...
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Culture, Value
The product is a little pricey. In the past, I would have said that the vendor charges for every...
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Product
Nationally, the vendor could probably do better on reporting data outcomes. But statewide is where...
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Relationship, Product
We have so many different types of users. Some folks are technology savvy, and others are completely...
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Culture, Value
I don't feel like Qualifacts charges for every little thing. I feel like they charge for fewer...
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Loyalty, Product
If I were starting over, I would want to look around. I feel like Credible EHR was the best of the...
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Operations
We have partnered with a third party who is very knowledgeable about Credible EHR, and we have...
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Value
We have to do certain billing outside of Credible EHR. When we implemented the system, the vendor...
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Relationship, Product
If Qualifacts doesn't already have a lab in their network, it is almost like we have to go out and...
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Relationship
We are pretty satisfied. Credible EHR does what it needs to. Our staff has gotten used to it, and...
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Culture, Product
Getting data out of the system isn't as easy as the vendor makes it seem unless we buy their BI...
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Product
For the most part, things are pretty good with Credible EHR. We have things set up so that the...
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Loyalty
The product is in our long-term plans, but I kick and scream a little about that. A lot of people...
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Relationship
The vendor's support people are very responsive, so that is nice. The product would be great for a...
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