Commentary Summary
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User Commentary
Product, Value
I don't have any huge complaints about Credible EHR. The system has had some stability issues over...
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Relationship
We are a little frustrated because we feel like we have to inform Qualifacts of our issues. It seems...
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Relationship
There have been gains and losses with the Qualifacts acquisition. I think the vendor has gained...
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Product
Qualifacts is focusing on new things, but there are some things that they already have that need...
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Relationship
The vendor's support can be great or it can be terrible. We either get someone who communicates with...
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Loyalty
I would like our satisfaction with Qualifacts to go up. The vendor is trying to move in the right...
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Product
A number of initiatives haven't come to fruition with Qualifacts. For example, there was a work...
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Operations, Product
None of the upgrades for Credible EHR stuck out for me, and that means they weren't all that...
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Product, Value
One of the big issues for us in Credible EHR isn't really so much about design as it is about cost...
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Relationship
Outside of casual conversation at user groups, the process by which users can actually request...
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Relationship
Qualifacts is trying to be responsive. They are talking about CCBHCs and integrated care, and they...
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Operations, Value
Onboarding new staff on Credible EHR is pretty quick and easy. The system is relatively intuitive,...
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Loyalty, Product
I like that Qualifacts is rolling out a lot of new reports and dashboards in their business...
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Product, Value
There are some fundamental things that Credible EHR needs to deliver that it isn’t delivering. For...
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Loyalty, Relationship
Qualifacts’ customer service is not a good experience. It is becoming harder and harder to reach a...
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Relationship, Product
One of the biggest frustrations for users is whenever there is an update or an upgrade, more things...
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Culture, Value
Qualifacts has made huge strides in not charging for every little thing. We renewed our contract...
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Operations
Qualifacts is trying to improve their training. They are not there yet, but they are trying more...
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Loyalty, Product
For an EHR that is pretty complex, Credible EHR can be pretty user friendly. Most of the important...
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Value
We have been trying very hard to get integrated with our state HIE, and the only barrier there is...
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Value
I don't really require much new technology, but I know that Qualifacts has been trying to roll out...
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Relationship
There is a chat function where we can chat with Qualifacts’ customer support people, and while it...
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Relationship
Qualifacts often has executive-level members joining user committee meetings. I don't know whether...
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Loyalty
Since the system's ownership was transferred from Credible to Qualifacts, we have had nothing but...
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Product
We love the system's reports. We can pull any data that we need from them. One of our executives...
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Loyalty, Relationship
In the next 12 months, I think our overall satisfaction with the system will decrease because...
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Value
Credible EHR is very robust, and because we have been on Credible EHR for so long, we have opted...
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Operations, Value
Credible EHR has a huge manual about the basics of the system. I can find lots of information on...
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Relationship
Since Qualifacts has taken over Credible EHR, customer service has declined a bit. Maybe because...
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Operations
Qualifacts rebranded the look of Credible EHR, and that affected my work and training materials. The...
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Product
I would recommend Credible EHR. Credible EHR is very user friendly for day-to-day work and...
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Product
There are things we would like to see in Credible EHR, and I don't know whether those are possible,...
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Relationship
There has been some talk of better communication around releases that we are not seeing to the...
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Relationship, Operations
Once the user gets trained on the system and gets to know the various pieces, things are a little...
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Product
I would like to see the customizability improved. The product isn't really built for smaller...
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Relationship
If we put in a ticket, the tickets are supposed to be completed within 30 days. We have tickets that...
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Product
The billing piece is difficult, so we are hoping that with somebody else we will have a much...
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Culture, Value
In the beginning, we agreed on what we were going to be charged. As time went on, Qualifacts told us...
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Operations, Product
Qualifacts will send out upgrades. In the past six months, their upgrades have broken certain...
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Culture
In the very beginning, the vendor said if a service wasn't on a treatment plan, it wouldn't be able...
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Product
The vendor does all of our billing, and the product is supposed to be 95% accurate. It is not. We...
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Relationship, Product
If a service is not in a treatment plan, we don't want clinicians to be able to bill for it. That is...
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Operations
Qualifacts does training, and they record things. They offer monthly webinars, but it is hard to be...
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Product
At first, we liked how the system looked. But when we start looking at other systems, Credible EHR...
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Culture, Value
Every time we have a question about something in the system, we have to put in a ticket. Then,...
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Product
Credible EHR has an advanced search function. I love that function, and I wish there were more...
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Operations, Product
The system has a lot of unnecessary steps. I definitely would have made the system more...
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Value
Any time we need help with something, Qualifacts will charge us. We aren't thrilled about that.
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Relationship, Operations, Product
It is difficult for people to get things into the system unless they are really good at building...
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Operations
Our implementation of the system was great, but I think the vendor should provide follow-up after an...
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Relationship
A lot of the time, trying to get someone from Qualifacts on the phone is like moving heaven and...
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Product
There are some billing matrix issues. Being able to pull certain information, like a report, has...
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Relationship, Value
We have a frequent meeting that Qualifacts does not charge us for, but they charge us for every...
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Culture, Value
Qualifacts used to charge for every little thing. If I were asked a while ago whether the vendor...
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Product
If we configure Credible EHR correctly and have the right people working on it, the piece for...
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Loyalty, Relationship, Operations
Qualifacts has gotten better as of late, but we have had a number of project rollouts for...
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Loyalty, Relationship
The vendor recognizes some of their deficiencies. They seem to be taking the right steps to improve...
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Relationship
The ticketing system Qualifacts used to have was terrible. Qualifacts was too cheap to buy one, so...
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Loyalty
The training from Qualifacts is reasonably good. Sometimes the vendor wants to charge for training...
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Product
I like Credible EHR. I like the setup of the chart, the navigation bar, and the view of the client...
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Operations
I don't know of any ongoing training that Qualifacts provides. They talked about providing training...
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Culture, Operations
I had a very different experience years ago, but for this implementation, there were a lot of...
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Relationship
The support people we have don't seem to know the answers to any of our questions, and there seems...
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Relationship
We are underneath a certain set of requirements for reporting and things like that, and we have to...
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Operations, Product
Overall, the system is pretty user friendly, and it doesn't take long to train people on how to use...
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Loyalty, Relationship
The vendor will jump on some things, and with other things, we will have tickets out there for...
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Product
Credible EHR is very configurable in that we can set it up how we want to. Very few things are...
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Product
We have the software to do the measurements we need, but we are not actually being provided with...
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Operations, Product
The system is highly configurable, and that is always a good thing for making things work for each...
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Relationship
When we put a ticket in, some of the help desk people are really good, and they walk us through...
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Relationship, Operations
Sometimes things are put out by Qualifacts that might not have been fully tested the way that users...
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Product
One of the issues that we are running into is that things sometimes just stop working in the system....
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Relationship
Right now, my biggest issue with Qualifacts is with their help desk ticket system. I hate that...
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Loyalty, Relationship
Our CEO wishes that Qualifacts would just get everyone on the same platform because it feels like...
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Relationship
The vendor taught us best practices years ago, and many times, we will have an issue with something...
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Relationship, Product
Usually, when the vendor does updates, something breaks, but we haven’t had any issues with the last...
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Product
I don’t dislike Credible EHR, but it is just more of the same. For example, the vendor will put in a...
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Loyalty
We are not looking to keep Credible EHR as part of our long-term plan. Throughout the years,...
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Product
If an organization has a small footprint or a small solution, Credible EHR might be the best way to...
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Value
Credible nickel-and-dimes us. There have been times when they fixed things that they broke, and they...
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Relationship, Product
When we go with new updates or modules, the solutions that Credible gives us do not seem to be...
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Product
Credible EHR meets some of our needs and does some of those things really well. For example, on the...
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Value
Looking at the market, we can’t find a price range like what we see for Credible EHR.
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Value
We have had some pretty significant billing issues with Qualifacts. Every time we reach out to them,...
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Product
Credible EHR isn't very user friendly. It is a complicated interface, and there are too many things...
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Value
We don't get our money's worth for the amount that the vendor charges. There are too many things...
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Product, Value
The scheduling system and the form builder in Credible EHR are old and clunky and can get confusing....
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Relationship, Product
Qualifacts has had a new CEO every year for the past three years. They are always trying to fix the...
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Product
Sometimes, Credible EHR can be a little complicated, but despite our complaints, the solution is...
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Product
Credible EHR has good capabilities for building advanced reporting for visits that we can export to...
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Loyalty, Relationship
If I had the choice, I would choose Credible EHR but not Qualifacts. I'm not a fan of Qualifacts....
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Operations
When we did our implementation, it wasn't good. The vendor has made upgrades to the implementation...
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Relationship
When the vendor did upgrades or enhancements in the past, they would send out information. We would...
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Product
The client portal needs work in terms of what the client can put in on their end and have it...
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Relationship
We talk to people, but it is hard to get ahold of people. Our partner success manager changes...
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Operations
I find the product to be very easy to use, and it is visually pleasing. I have heard good things...
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Loyalty
I like the product. I'm used to it. But our agency provides different service lines, and the...
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Culture, Value
I don't feel like we are being charged for every little thing by the vendor. We don't use a lot of...
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Operations, Product
I am pretty technologically literate, and I have found Credible EHR's user interface to be very...
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Product
The product does user-based role security very well. We are able to assign roles and restrict access...
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Relationship
Sometimes the vendor takes a minute to get stuff done or figure things out, but eventually, they do...
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Value
The vendor charges us for a lot. They are fairly expensive. For instance, we needed the vendor’s...
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Operations, Product
We have been able to use the product without blackouts or significant problems. We got some of the...
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Product
The product has not been the easiest to use for prescribing. We had to do a lot of fixes, and it is...
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Product
The product got a facelift. I don't think the facelift has caused any functional problems so that is...
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Product
The thing about the product that everybody always complains about is the amount of clicking. That...
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Operations
Our initial implementation for Credible EHR was before my time with the company. However, we had to...
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Value
In regard to whether we would buy Credible EHR again, I think the answer probably would have been...
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Product
The ease of use for our staff is pretty good in Credible EHR, and the system is pretty intuitive. In...
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Relationship
The new task ticket system with Credible is good, but I don't think that Credible is very proactive...
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Relationship
The vendor’s support has not been consistent. The vendor doesn't take care of state-level problems...
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Relationship, Value
Our IT people get irritated when something should work. If things don't work, we often have to pay...
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Operations
Depending on who does the implementation for Credible EHR, we are sort of stuck with things if the...
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Product
When we bought the product, we were assured that there would be interoperability between Credible...
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Product
The product’s design is average to above average. We have a pretty large volume of turnover, and...
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Product
One way to make the product more intuitive has to do with the treatment planning portion. There are...
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Culture, Operations, Product
With any upgrade, we basically get an instant message sent to us saying that things aren't going to...
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Operations
The vendor is doing better with ongoing training, but things could still be better. If I were to...
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Product
The vendor has never confessed to any dysfunctionality. We are experiencing problems in the billing...
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Relationship, Product
From the vendor’s software developers, there needs to be a better response to what they call task...
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Operations
There is a Qualifacts community for users. We have tried to communicate with the vendor for a long...
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Loyalty
It has been interesting to watch the merger in terms of Qualifacts acquiring the vendor; the...
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Relationship
The vendor used to reach out to us. They don't anymore. They stopped doing that a couple of years...
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Product
Credible’s billing matrix works pretty well for us, and we have decent form design options. We have...
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Product
We struggle quite a bit with Credible’s eMAR. The design and the background are pretty convoluted....
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Relationship, Product
Communication and transparency are hard sometimes with Qualifacts. They could have more complete and...
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Loyalty, Relationship
For my satisfaction with Qualifacts to increase, they need to deliver some of the things that I know...
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Product
We understand that technology isn't perfect, but there are times when Qualifacts will do an upgrade...
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Operations, Product
The most difficult thing with the system is its initial configuration. After that, an organization...
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Relationship, Product
We like that there are a good number of organizations using the system in our area. That is really...
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Relationship
Everyone we have met with from Qualifacts has been able to resolve our issues.
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Operations, Value
The system has made billing 100% better in our organization. Our transition to the system wasn't...
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Culture, Value
If there is any new idea that Qualifacts has, there is another charge. We can connect our...
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Product
Qualifacts has rolled out a new format and a new font, and the product looks cleaner. That is the...
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Value
We have been able to integrate Credible EHR with the pharmacies and also with our labs. But we would...
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Product
Overall, we are happy with Credible EHR. We like the web-based format that works anywhere. We also...
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Relationship
Some glitches in Credible EHR are taking a while to get resolved. If we have a question, the vendor...
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Product
For the most part, Credible EHR is user friendly. But right now, we have to use the navigation...
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Relationship, Operations
When our representatives leave, they try to make it a seamless transition so that we know who to...
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Culture, Value
One thing that is important to understand about the vendor is that they try to charge for every...
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Culture, Relationship
Qualifacts has said that they are going to do an ePrescribing rewrite, but they haven’t been clear...
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Loyalty, Value
I wouldn't necessarily recommend the product, but I wouldn't say stay away from it. For what we pay,...
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Product
The business intelligence portion that we use integrates well with Credible EHR, and we can get...
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Relationship
The vendor recently implemented changes that have made the support appear better. They put in a new...
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Relationship, Product
The vendor does a very good job of thinking outside of the box when we bring up issues, but some...
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Operations
The vendor does upgrades quite frequently, but they don't do a lot of testing beforehand. Anytime...
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Loyalty, Product
Years ago, we were more satisfied with the product quality. But right now, it seems like the product...
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Product
Overall, Credible EHR works well. There are some things that we wish it did better, but it gets us...
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Relationship, Product
Since the merger, the vendor’s quality of service and upgrades has gone down a bit, and that is...
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Product
The medical aspect of Credible EHR, like the prescription drug features, has caused us the most...
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Loyalty
The vendor has been trying to upgrade things in Credible EHR, and they have had all kinds of issues....
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Relationship
Qualifacts’ newer support people are not quite as accessible or knowledgeable as those we worked...
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Relationship, Product
There have been a lot of shifts with Credible being acquired by Qualifacts. There have been issues...
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Operations
Some of the timelines for the development and implementation of certain pieces have, for whatever...
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Relationship, Operations
Qualifacts does a lot of webinars. They have an LMS, partner conferences, and all sorts of things...
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Culture, Loyalty
One piece that we decided to get right away was a real-time eligibility module, which does some...
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Relationship, Product
The system does not give us quality measures. It does not provide an integrated solution for remote...
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Operations, Product
Qualifacts needs to do more regression testing on the effects of the updates on different software...
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Operations, Product
Our end users actually think that Credible EHR is very user friendly. There are obviously some...
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Relationship
Qualifacts doesn’t really provide phone support. They shifted to a new ticketing system. They went...
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Product
Even though it has been more of a lift on our end than we would like, we have been able to report on...
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Product
Historically, there have been problematic issues with the vendor’s mobile solution not working as...
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Relationship
Qualifacts just acquired a new CEO, and we had a very positive interaction with him.
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Culture
It is important for any organization looking at any vendor to go beyond the sales pitch, really know...
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Relationship
Qualifacts has their new groups and stuff like that. But as far as any of their executive-type...
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Loyalty, Relationship
The biggest thing is that Qualifacts is always there to support us. They are out there. They are...
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Relationship
I have a customer service manager that calls me regularly just to check in. I have my senior partner...
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Relationship
There are ebbs and flows with the way Qualifacts keeps their promises, but generally, I feel like we...
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Product
One of Credible EHR's greatest strengths is their agility. I think the solution has good bones. The...
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Relationship
Qualifacts customer service has been very, very receptive and open to any issues or questions we...
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Loyalty, Relationship
Qualifacts has three different EHRs that they bring together. They brought in a lot of other...
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Operations
The oncology people that Qualifacts has brought on to do stuff are super helpful. They are available...
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Loyalty, Relationship
Qualifacts knew that they were having problems with their ticketing system. They have now switched...
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Loyalty, Relationship
Qualifacts makes sure that they know of any federal information that is coming out, and they have...
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Product
The nice part about Qualifacts is that they always put the newest version out there. The system...
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Relationship
The vendor used to send out emails when there were issues in Credible EHR, but more recently, there...
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Loyalty
I don't think much is going to change with the way things are going with Credible EHR, and we just...
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Culture
The vendor told us that we would be able to do a certain thing in Credible EHR so that we wouldn’t...
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Value
Qualifacts charges for all of the task tickets and things. And a lot of times, they will offer...
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Loyalty
Qualifacts bought Credible, and it is pretty obvious that they are moving Credible EHR toward being...
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Product
Credible EHR is slower more toward the afternoon. Also, with upgrades in the system, a lot of things...
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Operations
The courses that the vendor offers can seem a little repetitive, or it can seem that they are...
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Relationship
Qualifacts has not always been the most timely with our enhancement requests, especially in the...
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Relationship
Qualifacts has a chat feature, which is really nice because it allows us to quickly address things...
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Relationship
Qualifacts has started to make dramatic changes to their customer support ticketing system. There is...
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Product
We would get Credible EHR again. There continues to be a valuation of products in our community, and...
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Relationship, Value
We get charged for support overage if we go over our allotted number of support hours in a given...
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Loyalty, Product
I don't know that Credible EHR is set up the way we need it to showcase the progress we are making...
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Operations
When setting up Credible EHR, it is important to make sure that there is involvement from the...
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Operations
If Qualifacts had been on-site with us, the training could have been better, and things would have...
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Product
The integration with Credible EHR could be better, and different things could be improved, like the...
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Relationship
We really liked the personal interaction with support people on phone calls. The chat function...
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Relationship
After an update, we will find out that certain functionalities are not working, and when I contact...
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Product
We are pretty satisfied with Credible EHR, and I am very happy that Qualifacts is pushing out...
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Relationship
Qualifacts’ rollouts break a lot of things, and that is frustrating, but I think that is due to...
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Loyalty
We had a need, and Qualifacts is rolling that functionality out. It is not done yet, but I expect...
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Relationship
Qualifacts’ support team is trying to address the backlog of tickets, and when they can answer my...
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Relationship
I'm really happy with Qualifacts’ partnership committees. The partnership committees get together...
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Relationship
If Qualifacts’ support team can’t answer my questions in a live chat and we have a ticket, it will...
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Relationship, Value
Qualifacts has an offering where they build outcome visualization dashboards to show us how our...
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Operations, Product
The upgrades go through a lot of vetting on the Qualifacts side, but when they get to us, we might...
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Operations, Product
Our end users and counselors love Credible EHR. For our billing people, the system is a little...
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Relationship
We still need the integration with the telehealth stuff. That is probably our biggest thing. We...
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Relationship
Qualifacts just went to a new platform where we go to the web for support. They have a chat feature...
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Loyalty, Relationship
Credible merged with Qualifacts, and the focus now is on stability with the platform to ensure there...
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Loyalty, Relationship
We haven't had many requests, but Qualifacts is meeting their road maps and timelines. They have a...
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Value
Nothing has really changed in regard to cost because of the old Credible charges. Credible didn’t...
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Relationship, Operations
Qualifacts is really into working with the providers and including us in a lot of the upgrades and implementations....
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Operations
Qualifacts has a learning management system, and each month, they put out free courses. We use the...
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Loyalty, Product
The vendor is changing the user interface to make things look more unified between all of the...
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Product
Credible EHR doesn’t integrate with our telehealth stuff or our financial software. One of our...
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Relationship
If somebody is having an issue with the platform, the vendor will send out an email blast to...
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Loyalty, Relationship
We do believe we are partners with Credible. Even though they are now growing a lot bigger, we still...
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Loyalty
I like the way that the vendor is putting resources into the product. They are not just siphoning...
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Loyalty
We chose to discontinue Credible EHR due to really just lack of functionality and innovation....
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Relationship, Product
Essentially, Qualifacts rolls out updates regularly, but I can't say when there haven’t been issues...
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Relationship
Qualifacts has had a treatment plan module in the works for a really long time; the module is still...
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Culture, Value
Credible EHR's cost isn't as high as the cost of other products, but for what the vendor charges,...
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Product
Credible EHR is pretty easy to use, and that is the best part about the product. Because the...
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Relationship
Qualifacts is pretty good about training, but support is a toss-up based on which technical support...
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Loyalty, Product
We would tell others looking at Credible EHR that the ease of use in Credible EHR is simple and the...
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Product
In terms of what we like about Credible EHR, we will always praise the reports because we can...
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Loyalty, Relationship, Product
With the way that Qualifacts has been treating Credible EHR and pushing out updates with a lack of...
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Loyalty, Relationship, Product
Credible merged with Qualifacts a couple of years ago. What we have seen over the last year has been...
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Relationship
We have a number of outstanding tickets, some dating years back. We recently received a notification...
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Operations
What concerns me about some of the training from Qualifacts is that they almost preface most of...
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Product
One of the things that has been really helpful is that Qualifacts does web services, which have...
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Product
Qualifacts offers all of the components that we need to have a pretty effective medical record. When...
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Relationship
The vendor’s support has improved over the last year. They put in a new help desk functionality that...
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Relationship
We have had a couple of network issues, and the vendor has been pretty good about communicating with...
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Relationship
When we started with Credible EHR, when I spoke with my customer service representatives, I felt...
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Product
We pull out a lot of granular data with Credible EHR and run that within our own systems. That gives...
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Loyalty, Operations, Product
I would tell a friend that they need to understand that Credible EHR is fairly comprehensive...
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Loyalty, Relationship
Qualifacts has had a change in their CEO. With that, we have seen a significant number of changes in...
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Product
Credible EHR is not user friendly and does not do a lot of things that our previous system could do....
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Culture
The picture painted in some of the marketing that we saw from Qualifacts when we were first looking...
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Operations, Value
We pay the vendor to have our staff trained to use Credible EHR. There are courses to learn how to...
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Relationship
We do have a liaison from Qualifacts that we meet with regularly. There are times when that person...
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Product, Value
Having Credible EHR and the billing part speak to each other is cumbersome. The reports are done by...
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Culture, Relationship
The first thing Qualifacts needs to do is fix the scheduler; the vendor hears that from all of their...
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Operations
The training that Qualifacts provided us with was not of great quality. Everything is online. We can...
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Product
In Credible EHR when we put in the providers' schedules, there are 20-minute increments, and the...
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Product
In our previous system, if we needed our supervisors to sign off on something, we would put that...
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Product
In our old system, we had a drop-down list for other facilities and other things so staff members...
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Loyalty
For the most part, things are going well with Credible EHR. When the Qualifacts merger happened,...
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Operations, Product
The difference between our last system and our current system is that we actually controlled the...
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Loyalty, Operations, Product
Qualifacts rolled out a Credible piece, and we still haven't gone that route because it seems like...
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Operations
The top way I feel like Qualifacts drives value for our organization is through ease of use. I like...
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Product
Credible EHR doesn't always perform as promised. Some things with Credible EHR can be a little...
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Relationship
For the most part, Qualifacts’ support is really good. Lately, we have had a few issues where a few...
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Value
We sometimes feel like Qualifacts nickel-and-dimes us, and we sometimes don't feel that way. There...
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Relationship
Qualifacts’ support is getting better. I like the new customer care portal that allows us to contact...
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Culture, Value
Qualifacts does charge for a lot of little things. We discovered that they charge for every single...
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Culture, Value
There is a treatment plan in Credible EHR that doesn't operate the way that it was promoted to work,...
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Loyalty, Product
We work with another software system, and having the records easily move from Credible EHR to the...
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Loyalty, Product
I would like to see a more sophisticated user interface with Credible EHR and a bit more integration...
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Relationship
We have a partner success manager from Qualifacts, but unfortunately, I don't feel like they are...
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Relationship
Qualifacts’ help desk is really good and responsive. Qualifacts has incredible community support, so...
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Operations
Credible EHR is an easy-to-use system for our end users. Qualifacts has a very good LMS that we can...
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Relationship, Operations
Qualifacts is addressing some of our concerns like how we wouldn't get notified about an upgrade...
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Loyalty, Relationship
Qualifacts is a nationwide company. Qualifacts offered EVV services, and that was part of our...
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Loyalty, Relationship, Product
Integration has been a problem with other systems we have wanted to integrate with, but Qualifacts...
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Loyalty
Qualifacts is trying to improve. We definitely need a patient portal. Qualifacts’ patient portal was...
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Operations
I usually tell people who are considering Credible EHR that when implementing it, they should...
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Culture
Qualifacts attempts to keep all their promises, but I think they get ahead of themselves. We signed...
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Loyalty, Relationship
The vendor is working toward developing new technology, but they are not there yet. They recently...
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Relationship
Qualifacts recently upgraded to a new support system, so we are hoping to see an improvement in...
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Product
We are very happy with the system. It is very user friendly for clinicians. The reporting is very...
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Culture
For the client portal, Qualifacts acquired another EHR product, and I asked my colleagues whether...
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Product
The big issue with Credible EHR is that if we have someone in the waiting room or we want to send a...
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Relationship
Qualifacts is not delivering on their vision. What really riles me up with Qualifacts is that they...
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Relationship
Qualifacts is pretty good at support; their service is not bad, but it is not great. Everyone at...
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Culture, Loyalty, Relationship, Product
Every time Qualifacts does a new release, something breaks, and sometimes it is something that was...
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Relationship, Product
Qualifacts does upgrades and whatnot, but if something breaks, the upgrades we get aren’t what the...
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Product
The ePrescription tool is ridiculously cumbersome, and that is supposed to be fixed by Qualifacts,...
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Culture, Relationship
Qualifacts is in the process of creating upgraded modules, and they promised a bunch of things. Now...
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Operations
Credible EHR looks like an old website from the '90s, but that means it is also very easy to...
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Relationship, Product
Qualifacts’ service is not proactive, especially with the updates. The providers and users are the...
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Product
Credible EHR does not have a lot of interoperability; that is where we suffer. They are behind on...
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Relationship, Product
We have struggled with Qualifacts' clinical piece. It lacks so many features that other products...
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Value
Qualifacts had been pushing a new platform with new functionality for years. When it finally came...
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Loyalty, Relationship
After the management change at Qualifacts a couple of years ago, we thought there might be some...
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Relationship, Product
Credible Behavioral Health is good at pulling in whoever they need to when we have issues.
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Product
The system has an advanced search and an ad hoc search from which we can extract data. They also...
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Loyalty
Our satisfaction with Credible EHR has been dropping every single year. The management changed at...
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Culture, Product
When we purchased Credible EHR, Qualifacts said they had a mobile piece. They do have one, but we...
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Culture, Product
Something we received as a half-truth from the vendor was the promise of the ability to have a...
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Value
Qualifacts just purchased an amazing OnCall Health product, which was going to give us a telehealth...
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Relationship
Credible Behavioral Health has an internal way to submit task tickets, and they were going to...
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Loyalty, Operations
A selling point that attracted us was that the vendor has a full-blown LMS for their product. It is...
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Culture
If we take Credible EHR at face value, it works as promoted. We actually saw it work on the screen;...
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Value
We had a project where we were trying to get information pulled into Credible EHR automatically, and...
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Relationship, Product
Credible Behavioral Health does pretty well with communication, but they do terribly at documenting...
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Product
A complete failure we experienced with Credible EHR was with messaging. We purchased a product that...
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Product, Value
Credible EHR is thousands of times better than what we had before. But before, we were still also...
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Relationship
A large amount of research went into selecting Credible EHR, and it has been painful for us because...
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Relationship
When Qualifacts merged with Credible, they kept the Qualifacts name and didn’t do something...
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Loyalty, Relationship
We are excited that we are starting to see the vendor's vision come to fruition. The vendor is...
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Loyalty, Value
As long as we see enhancements to Credible EHR and its infrastructure, I don't see us jumping off...
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Relationship
Qualifacts has been lacking a little regarding customer support. The vendor's support is not what it...
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Loyalty
We are pretty happy with the integrations in Credible EHR, but some big things are coming out, and...
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Product
Credible EHR doesn't meet all our billing needs. There are some things we would like to see that...
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Relationship
Qualifacts tries to be proactive. For example, they reach out to us to do wellness checks and give...
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Product
Credible EHR works how Qualifacts says, and we have never had any issues. The vendor has done a lot...
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Relationship, Operations
Qualifacts has a road map, and they have been on top of it. The vendor is good at sending out notes...
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Operations, Product
We are a little disappointed with the upgrades Qualifacts makes to Credible EHR. Although the...
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Loyalty, Relationship, Operations
One thing that we hope to see from the vendor is in-person conferences. We miss networking with...
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Value
We have to pay to add most modules to the EHR.
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Loyalty
Qualifacts has plans to provide product updates and redo the look of the EHR. The vendor recently...
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Relationship
I would change this solution if I could. It is starting to look and feel like outdated software....
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Product
We are able to develop the reports that we need fairly easily. The system is very strong in terms of...
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Relationship, Product
Recently, Qualifacts hasn't improved things for their current customer base. If something breaks...
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Relationship
The vendor has meetings with us, so we know who they are. They do a good job of looking at not only...
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Value
We receive our money’s worth for the abilities that we have. The vendor does well. We have some pain...
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Value
The vendor’s new charging system is actually pretty good. The vendor does still separate things out,...
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Operations
The vendor does a good job with training. They do a wide variety of training, and that is nice....
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Relationship
I sometimes wish the vendor were a little faster with some things. They still do a good job, but...
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Operations, Product
It is sometimes hard to get some of the data out if we don't know how to get the SQL to work. That...
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Product
The quality is great. I can change things on the fly and make the product very individualized...
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Relationship
The vendor has a good chat system. Their support is really good. If the vendor can't meet our needs...
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Relationship, Operations
Up front, the onboarding was relatively smooth with Qualifacts. We had significant support from the...
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Relationship
Before Credible was bought out, they had a bit of a slip in their responsiveness and general...
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Product
I love that Credible EHR is customizable. It is not a one-size-fits-all EHR, and the platform allows...
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Product
We have been concerned about Qualifacts’ patient portal. They are not in that business, and they...
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Relationship, Product
We would like more efficiency and proactivity in local politics. I understand that is a big ask, but...
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Operations
Qualifacts used to have a shadow domain where we could essentially copy and paste our live domain...
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Culture, Relationship, Product
Qualifacts had a process for archiving attachments so that they wouldn’t count against our storage...
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Product
Credible EHR is easy to use. If a user just opens it up, seeing the dashboard and everything...
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Loyalty, Relationship
Qualifacts is working on improving Credible EHR. During the start of the pandemic, we asked about...
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Relationship
When I put in a task ticket and do live support with Qualifacts, their technicians and help desk...
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Relationship
I don’t believe Qualifacts is proactive because they are just there when we are having problems. I...
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Relationship
I have met Qualifacts’ executives. They come to the town hall meetings and let us know where the...
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Culture, Value
Qualifacts used to charge for things ad hoc, such as forms, storage, and things like that, but they...
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Value
We have some issues with what Qualifacts charges for storage. We have to be very cognizant of that....
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Operations
Right now, there is minimal training on Qualifacts’ part. We don’t have on-site training from the...
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Relationship
Our problems don't get fully resolved. They might get partially resolved, but then something else...
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Relationship
Qualifacts will sometimes reach out with guidance and insights on potential workarounds, but only...
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Loyalty, Relationship
I haven't had a wonderful experience with Credible EHR. If I were to recommend it to a peer, I would...
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Loyalty
The product is begrudgingly part of our long-term plans. The vendor frequently gives us upgrades...
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Relationship
I can never really tell whether Qualifacts' people are empowered to solve our problems. More often...
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Product
I like that Credible EHR is a Windows-based system and that we can put all my programs in there. The...
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Product
Not all of Credible EHR's modules are intuitive. We can't pull data from one form to another. We...
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Relationship, Product
Qualifacts has tried to keep their promises. They have not been able to come through in terms of...
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Relationship, Product
Qualifacts really struggled with meeting our needs around state reporting. There are some things...
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Relationship
A positive with Qualifacts is that I have a partner relationship manager. The one I had before my...
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Value
We are definitely nickel-and-dimed for Credible EHR. We went the cheapest route we could go, and...
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Operations, Product
Every time Qualifacts does an upgrade, something else goes wrong.
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Product
The client portal is not user friendly. It is very frustrating for employees and patients. I can't...
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Product
The schedule is cumbersome and not very user friendly. It can be very confusing for people. And...
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Product
I like that Credible EHR can be individualized to improve privacy and comply with HIPAA...
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Product
The client portal is not really directly linked with Credible EHR. There is a disconnect between the...
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Relationship, Relationship
We reach out to our assigned representative, but they don't know the answer, so we have to follow up...
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Loyalty, Loyalty, Relationship, Relationship, Value, Value
Recently, we were running into issues with claims processing correctly. We weren’t getting answers...
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Culture, Culture, Value, Value
Credible charges for every little thing. We have a set number of hours of technical assistance and...
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Operations, Operations, Value, Value
Credible hasn't broken the system down in the training material to the point where the system is...
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Product, Product
The solution meets our needs when it works. There are a lot of kinks on the back end that Credible...
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Relationship, Relationship
Things have been better since the merger with Qualifacts. But their timelines for enhancements have...
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Relationship, Relationship, Product, Product
Credible EHR has had a few bugs. The vendor didn't identify some problems in some QA processes, and...
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Operations, Operations, Product, Product
Credible EHR is so personalized and so customizable that it is really hard to use the vendor's...
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Relationship, Relationship
Our partner relationship manager is fantastic. They are extremely supportive and responsive.
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Loyalty, Operations, Value
When we took on Credible EHR, the vendor's flexibility and the fact that we could develop our own...
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Culture, Value
Most of what Qualifacts charges for is their major products. The vendor recently acquired another...
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Relationship, Operations
When Qualifacts does upgrades, other things change that we are not made aware of. That creates some...
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Product
We have to use Excel for all our reporting. We always have to export the reports and work them in a...
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Product
The product has some latency at times. and I believe our IT person said the issue is not really with...
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Product
HIE integration is not happening for us with Credible EHR. I hear that other states have that...
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Relationship
Qualifacts will do video calls with us when needed, and every time I have done the calls, they have...
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Product
Credible EHR has been the easiest EHR system I have ever used. It works well for end users. However,...
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Relationship
We have a dedicated representative, and we also can do chats. Rather than having to submit a ticket...
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Value
Based on the amount of space in the system, if we are uploading documents and things like those, the...
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Relationship, Operations
Qualifacts has improved with having more access to people who can help us with issues. Before, we...
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Relationship, Product
At times when new things are implemented, they break other things and create problematic situations....
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Product
There is a lot of program latency in Credible EHR, and some weird things happen in the software that...
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Operations, Product
The updates that Qualifacts does are not completely vetted before they are implemented, so things...
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Loyalty, Product
We are trying to integrate Credible EHR with a non-EHR system, and that is taking forever.
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Relationship
All of Qualifacts' support people are smart, cordial, and helpful. We are happy that several people...
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Relationship
Since Credible EHR was bought by Qualifacts, the vendor's service has not been good. I am not...
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Product
I like Credible EHR. There are some issues with it, but I like it. It is pretty customizable. The...
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