Credible EHR Commentary
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RJ Parker
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KLAS Research Director - RJ Parker
 
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User Commentary

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CIO

Loyalty, Relationship

For the most part, Qualifacts keeps promises. They have had their leadership change, and now they...

Feb 2025
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CIO

Loyalty, Product

Qualifacts is doing really well with interoperability. They have some new products out. They are...

Feb 2025
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CIO

Operations

With their training, Qualifacts is building their LMS, so they are adding more and more and more to...

Feb 2025
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CIO

Loyalty, Product

Qualifacts upgrades Credible EHR on a regular basis. The upgrades are just for maintenance, but...

Feb 2025
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CIO

Culture, Loyalty, Relationship

I really like Qualifacts. Qualifacts had a summit with the executives to involve us so that we could...

Feb 2025
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CIO

Loyalty, Relationship, Product

Credible EHR is still working effectively for us today. Since we have been with Qualifacts for...

Feb 2025
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CIO

Loyalty, Product

Other than the few times when the vendor has broken the solution, our end users like Credible EHR a...

Feb 2025
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CIO

Culture, Value

Pricing is still the same, but now there is more because of InSync EHR. Qualifacts is looking to...

Feb 2025
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CEO/President

Product

Credible EHR’s biggest strength has been that it is fairly nimble. When we need to amend how...

Jan 2025
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CEO/President

Relationship, Product

It is important for Qualifacts to continue to think very nimbly in terms of how the product evolves...

Jan 2025
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CEO/President

Relationship

Working with Qualifacts has been great. They had a change in leadership, and that change really...

Jan 2025
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Analyst/Coordinator

Product

Credible EHR overall has been a good experience. Qualifacts continues to improve the functionality.

Jan 2025
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VP/Other Executive

Product

Credible EHR does not play well with others. So if we are trying to integrate measurement-based care...

Jan 2025
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VP/Other Executive

Loyalty, Value

If we were starting over with a clean slate, I am not sure we would buy Credible EHR again. We would...

Jan 2025
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VP/Other Executive

Loyalty

Qualifacts is pushing the integration of AI into the software. That is a really big concern. We were...

Jan 2025
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VP/Other Executive

Value

Qualifacts' OnCall product is "!#$%&" expensive, and it is not that great, so we are not going to...

Jan 2025
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VP/Other Executive

Loyalty, Value

What is going on with Credible EHR is what we anticipated, and that is too bad. We still use...

Jan 2025
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Director

Operations, Product

It seems as though Credible EHR is easy to use. It has also been easy for us to adapt to. I haven't...

Jan 2025
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Director

Relationship

I am always satisfied with Qualifacts' support. I will speak with the initial tech support person...

Jan 2025
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Director

Relationship, Operations

I would like more outreach from Qualifacts. If I had a situation or a question at this point, I...

Jan 2025
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Director

Operations

During our implementation of Credible EHR, there was a lot of hands-on work from our organization...

Jan 2025
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Director

Relationship, Value

I am not seeing extra charges from Qualifacts, and I am not getting questioned about charges. I have...

Jan 2025
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Director

Loyalty

I am sure that Qualifacts has situations where they have people to help build forms, onboard people,...

Jan 2025
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Director

Operations

We haven't used any of Qualifacts training recently. I am aware of the training opportunities, but...

Jan 2025
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Director

Loyalty

There is another organization in our area that recently started using Credible EHR, and we were...

Jan 2025
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Director

Operations, Product

We are not exchanging information from Credible EHR with any outside sources. Unfortunately, we are...

Jan 2025
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Director

Loyalty

We are comfortable with Credible EHR in one of our departments. The system works. Another department...

Jan 2025
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CIO

Relationship, Operations

Qualifacts mostly stands out because they make sure that they are on top of what rules are changing...

Jan 2025
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CIO

Operations

The big thing about Qualifacts is that they can cover multiple types of entities. If an organization...

Jan 2025
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CIO

Relationship

Qualifacts' support people do really well. The vendor changed their support this year, and they did...

Jan 2025
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CIO

Relationship, Operations

We hire such a diverse population of staff members. We have some professionals and some...

Jan 2025
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CIO

Operations

I'm working on getting the HIE up and going, and my wish is for Qualifacts to make that transition a...

Jan 2025
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CIO

Operations

Qualifacts sets a road map, and sometimes the road map just gets a little skewed. Also, with...

Jan 2025
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CIO

Loyalty

I am so happy that we picked Qualifacts years ago. We haven't had any problems with Credible EHR. We...

Jan 2025
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CIO

Operations

Qualifacts is really good about having monthly trainings that any Credible EHR user can attend. The...

Jan 2025
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CIO

Loyalty, Relationship, Operations

We implemented one of Qualifacts' new features, the OnCall product. Qualifacts bought OnCall Health....

Jan 2025
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Analyst/Coordinator

Relationship, Operations

Qualifacts releases upgrades regularly, and the vendor is getting better. They are letting us know...

Jan 2025
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Analyst/Coordinator

Operations

Qualifacts has regular training for system admins and billing people. The training is only so-so,...

Jan 2025
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Analyst/Coordinator

Product

The billing module in Credible EHR is really good. We do our billing work very well there. The...

Jan 2025
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Analyst/Coordinator

Relationship

Qualifacts’ customer support people could be more responsive. They have a support website that we...

Jan 2025
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Analyst/Coordinator

Relationship

Qualifacts is not very proactive. Lately, the site seems to go down almost every week, or there is...

Jan 2025
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Analyst/Coordinator

Product

Credible EHR doesn't integrate well with anything. That may not all be Qualifacts’ fault. We have a...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

Credible EHR has a pretty old scheduler. Qualifacts said years ago that they were going to improve...

Jan 2025
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Analyst/Coordinator

Culture, Relationship

Qualifacts has started partnership committees, and they now have a community for Credible EHR. It is...

Jan 2025
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Analyst/Coordinator

Value

Qualifacts delivers a lot of new technology, and they are pretty cutting-edge, but we have to pay...

Jan 2025
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Director

Operations

We would like Qualifacts to have a training program through audiovisual means at one’s own pace....

Oct 2024
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Director

Product

I would like to see better programming in Credible EHR to accept our signature pads. Our clients...

Oct 2024
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Director

Loyalty, Relationship

There is some concern about whether the vendor is going to continue to really invest in Credible EHR...

Oct 2024
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Director

Relationship

We would like Qualifacts’ customer support to really recognize that we do have a problem, and for...

Oct 2024
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Director

Value

We would like to have something that is all-inclusive with Qualifacts where we pay for a service...

Oct 2024
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Director

Relationship, Product

There is a lack of prompt service from Qualifacts, and they haven’t kept up with innovation. They...

Oct 2024
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CEO/President

Product

Credible EHR is not perfect, but it is really good. I really like the fact that it red flags billing...

Oct 2024
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CEO/President

Relationship

Right now, all customer support tickets for Qualifacts have to go through one contact at the center,...

Oct 2024
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CEO/President

Operations

I would like Qualifacts’ training to be more accessible. I would like the consultation with their...

Oct 2024
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CEO/President

Culture

We thought our contract with Qualifacts covered a certain state requirement, even though it has been...

Oct 2024
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Analyst/Coordinator

Culture, Loyalty, Value

Credible EHR has an additional module that is really expensive. We haven't gone with it because our...

Oct 2024
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Analyst/Coordinator

Relationship

Some of my interactions with Qualifacts' leaders have been good, and some have been bad. At one...

Oct 2024
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Analyst/Coordinator

Culture, Value

In terms of development timelines, we have had ongoing conversations with Qualifacts about not...

Oct 2024
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Analyst/Coordinator

Loyalty, Product

The product's quality would be a little higher if so many bugs hadn't been introduced during updates...

Oct 2024
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Analyst/Coordinator

Loyalty

We have been in an evaluation process because our contract with Qualifacts is running out. I don't...

Oct 2024
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Analyst/Coordinator

Operations

Qualifacts does a pretty good job with training. The only downfall is that a lot of their offerings...

Oct 2024
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Analyst/Coordinator

Product, Value

The updates to Credible EHR's software have introduced bugs and stability issues to the system, and...

Oct 2024
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Analyst/Coordinator

Relationship

Since we have had Credible EHR for a long time, I try to triage as much as I can before going to...

Oct 2024
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Analyst/Coordinator

Culture, Product

Qualifacts' business intelligence model is an add-on, and it is very complicated. The vendor...

Oct 2024
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Analyst/Coordinator

Relationship

Right now, the only way to get support from the vendor is through the vendor's ticketing system. In...

Oct 2024
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Analyst/Coordinator

Culture, Value

We are vetting new EHRs because we are unhappy with Credible EHR. When we first started on it, the...

Oct 2024
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Analyst/Coordinator

Relationship

I would like Qualifacts to reach out to us about our satisfaction. We feel like they are showboating...

Oct 2024
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Analyst/Coordinator

Relationship

In the past, we have inquired about some things that Qualifacts didn't have through tickets....

Oct 2024
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Analyst/Coordinator

Product

When we first started with Credible EHR, the vendor made it seem like the system could do certain...

Oct 2024
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Analyst/Coordinator

Culture, Operations

I have always wished that we could go back to our implementation with the knowledge that we have...

Oct 2024
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Analyst/Coordinator

Relationship, Product

Qualifacts' biggest thing lately has been updating their user interface to match the two other...

Oct 2024
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Director

Operations

I would like the training from Qualifacts to be less scripted. Their training sessions are often...

Sep 2024
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Director

Relationship

Since Qualifacts and Credible joined forces and bought other software, they have been trying to get...

Sep 2024
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Director

Relationship, Product

For the most part, the staff members are pretty complimentary about Credible EHR and its ease of use....

Sep 2024
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Director

Operations

One thing I have often said to people implementing Credible EHR is to make sure to slow down the...

Sep 2024
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Director

Culture, Loyalty

Qualifacts is still trying to combine all the different systems they have purchased. They are...

Sep 2024
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Director

Relationship, Operations, Value

One of my frustrations with Credible EHR is that I have been trying to implement some modules in the...

Sep 2024
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Director

Loyalty, Relationship

I'm not able to see what is going on behind the scenes in terms of Qualifacts' personnel and their...

Sep 2024
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Director

Culture, Loyalty

Over the last couple of years, we have looked at going to other EHR vendors, and unfortunately, some...

Sep 2024
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Director

Relationship

The Qualifacts support is hit and miss. Some support people give really good answers and support....

Sep 2024
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VP/Other Executive

Value

There are things we pay for now with Qualifacts that we did not pay for with our old vendor....

Sep 2024
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VP/Other Executive

Product

The scheduling part of Credible EHR is horrendous. When we put something in somebody's schedule, the...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Qualifacts knows about the issues we have with them. They hear it from other people, especially...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Credible EHR is not part of our long-term plans unless Qualifacts fixes things. Their support has...

Sep 2024
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VP/Other Executive

Product

We can't enter drop-down lists into the charts in Credible EHR so that we don't have to type the...

Sep 2024
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Director

Culture, Value

Qualifacts tried to meet the needs of the payers who use a certain vendor for claims submission, but...

Aug 2024
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Director

Product

Credible EHR does what it is supposed to. It is easy.

Aug 2024
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Director

Product

With Credible EHR, the takebacks are messy. Years ago, Qualifacts couldn't advise us how to do...

Aug 2024
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Director

Relationship, Product

Qualifacts is slow on tickets. Things sit open for weeks sometimes. Another of our vendors seems to...

Aug 2024
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Director

Loyalty

I don't know whether I would recommend Credible EHR. My likelihood is the middle of the road. If I...

Aug 2024
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Director

Value

I don't think Qualifacts charges for every little thing. If we need something custom made, they work...

Aug 2024
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Director

Operations, Product

Qualifacts needs to test more and understand what is going to work before they put in upgrades....

Aug 2024
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Director

Loyalty, Relationship

Lately, Qualifacts seems very interested in moving forward with their new initiatives and not as...

Aug 2024
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Manager

Culture, Relationship, Product, Value

When Qualifacts talks about interoperability, they are just talking about very specific types of...

Jul 2024
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Manager

Operations, Product

Qualifacts could do better beta testing on their upgrades to make sure that any changes don't impact...

Jul 2024
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Manager

Operations

If I could design a training program for Credible EHR, it would be 100% virtual and self-led, and it...

Jul 2024
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Manager

Product

The reliability of Credible EHR is pretty good, and it is fairly responsive. I do like that it is...

Jul 2024
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Manager

Product

Credible EHR’s newest module, the treatment plan module, is not intuitive, and it is not as...

Jul 2024
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Manager

Relationship, Product

We would like the Qualifacts software developers to really think about the design of new modules and...

Jul 2024
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(0)
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Manager

Relationship, Product

Qualifacts has been getting better about delivering new technology, but some of the things that they...

Jul 2024
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(0)
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Manager

Relationship

Oftentimes, if I am working with the Qualifacts customer support chat, the team members can't answer...

Jul 2024
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Manager

Relationship

Qualifacts is pretty good about addressing latency because they have so many users across the...

Jul 2024
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Manager

Loyalty, Relationship

For the most part, the vendor keeps their promises. We get regular updates on their road map, and...

Jun 2024
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Manager

Operations, Product

Credible EHR is very user friendly, and there are several ways to navigate and do things in Credible...

Jun 2024
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Manager

Loyalty, Relationship, Product

When the vendor does updates, they need to do more testing. Often when we do have updates, it will...

Jun 2024
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Manager

Culture, Value

The vendor has gotten better with their charges. At first, we were getting charged for every little...

Jun 2024
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Manager

Product

The state reporting with Credible EHR has always been excellent. We have never had any problems with...

Jun 2024
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Manager

Relationship, Product

Qualifacts does keep all promises, but the timing isn’t always timely. I would like to have the...

Jun 2024
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Manager

Culture, Value

Qualifacts does avoid charging for every little thing. They did a revamp of their charging practices...

Jun 2024
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Manager

Product

Credible EHR is pretty easy. I like its flexibility. A great example is when COVID-19 hit, we needed...

Jun 2024
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Manager

Relationship

Overall, Qualifacts is great. They have done really well with their community forums. We have...

Jun 2024
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Manager

Relationship, Product

Qualifacts has best practices, and we follow the best practices because that is the way Credible EHR...

Jun 2024
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Director

Product

Credible EHR is still a straightforward behavioral health EHR that is easy to get data from. I like...

May 2024
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Director

Relationship, Product

Qualifacts isn’t keeping most of their promises at this point. Ever since Qualifacts was bought out...

May 2024
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Director

Loyalty, Product

Credible EHR just does not play well with others. Every vendor we talk to says that they have not...

May 2024
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Director

Value

Credible EHR just seems like old technology that is hard to manage. It feels like software from the...

May 2024
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Director

Relationship

The support people need to be tied to the people who have answers. The vendor has a live chat and...

May 2024
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Director

Culture, Value

We pay an exorbitant fee for Credible EHR, but Qualifacts still wants additional money for any new features....

May 2024
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Director

Product

Credible EHR's primary care modules are behind the curve compared to some giants, so they don't have...

May 2024
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Director

Product, Value

We love the customization options in the system. We can build our own forums and add our own...

May 2024
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Director

Operations, Product

Changing EHRs is a beast. While there are things we would change about Credible EHR, I don't think...

Apr 2024
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Director

Loyalty

We went with Credible EHR because it is an out-of-the-box solution, and we don't have to customize...

Apr 2024
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Director

Relationship

Qualifacts communicates with us, but some of their upgrades come with issues. The vendor works to...

Apr 2024
||
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Director

Relationship

Qualifacts has a forum for people who use Credible EHR, but typically, the only people using the...

Apr 2024
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(0)
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Director

Product

Credible EHR does not play well with others. We run up against a lot of resistance whenever we want...

Apr 2024
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Director

Product

I would rate Credible EHR near the top for people who use it on a daily basis to document services...

Apr 2024
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Director

Relationship

Qualifacts provides updates and lets us know when they will be changing things. However, we do not...

Apr 2024
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Director

Product

Some positive things about Credible EHR are that it is user friendly and easy to navigate. We can...

Apr 2024
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Director

Relationship, Product

Some negative things are the vendor's lack of responsiveness and updates. Every time we have an...

Apr 2024
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Manager

Culture

I don't think that Qualifacts does a good job of advertising or notifying us of new enhancements.

Mar 2024
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Manager

Relationship, Product

Qualifacts could probably do a better job on offerings when it comes to CCHBC processes. They are a...

Mar 2024
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Manager

Culture, Value

The product is a little pricey. In the past, I would have said that the vendor charges for every...

Mar 2024
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Manager

Product

Nationally, the vendor could probably do better on reporting data outcomes. But statewide is where...

Mar 2024
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Manager

Relationship, Product

We have so many different types of users. Some folks are technology savvy, and others are completely...

Mar 2024
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VP/Other Executive

Culture, Value

I don't feel like Qualifacts charges for every little thing. I feel like they charge for fewer...

Mar 2024
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VP/Other Executive

Loyalty, Product

If I were starting over, I would want to look around. I feel like Credible EHR was the best of the...

Mar 2024
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VP/Other Executive

Operations

We have partnered with a third party who is very knowledgeable about Credible EHR, and we have...

Mar 2024
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VP/Other Executive

Value

We have to do certain billing outside of Credible EHR. When we implemented the system, the vendor...

Mar 2024
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VP/Other Executive

Relationship, Product

If Qualifacts doesn't already have a lab in their network, it is almost like we have to go out and...

Mar 2024
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VP/Other Executive

Relationship

We are pretty satisfied. Credible EHR does what it needs to. Our staff has gotten used to it, and...

Mar 2024
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Analyst/Coordinator

Culture, Product

Getting data out of the system isn't as easy as the vendor makes it seem unless we buy their BI...

Mar 2024
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Analyst/Coordinator

Product

For the most part, things are pretty good with Credible EHR. We have things set up so that the...

Mar 2024
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Analyst/Coordinator

Loyalty

The product is in our long-term plans, but I kick and scream a little about that. A lot of people...

Mar 2024
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Analyst/Coordinator

Relationship

The vendor's support people are very responsive, so that is nice. The product would be great for a...

Mar 2024
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