Credible EHR
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Tyson Blauer
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User Commentary

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Director

Functionality and Upgrades

We like how easy Credible EHR is to use. It is a very user friendly system. It isn't too confusing...

Mar 2023
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Director

Functionality and Upgrades

In Credible EHR, we would like to be able to capture multiple signatures. When a patient goes into...

Mar 2023
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Director

Functionality and Upgrades

We would like to see improvements to the system that would allow us to put beds on hold for patients...

Mar 2023
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Director

Service and Support

Qualifacts' web support response times are a little longer than they used to be.

Mar 2023
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Manager

Functionality and Upgrades

We get a lot of positive feedback on Credible EHR from our staff, and I love the ease of getting...

Feb 2023
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Manager

Functionality and Upgrades

Every time the vendor runs updates, something breaks. The vendor needs to do more testing before...

Feb 2023
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Manager

Service and Support

The vendor has had a lot of turnover in the account representative position. Sometimes we have been...

Feb 2023
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Manager

Service and Support

Since Credible merged with Qualifacts, we have started to see a decline in response times. Our...

Feb 2023
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Manager

Service and Support

Credible has a chat service ticket system, and that has been a huge help for us because we have been...

Feb 2023
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Manager

Lessons Learned

Credible's system is not a daily solution. It is meant for therapy sessions and things. For that...

Feb 2023
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Manager

Sales and Contracting

There seems to be a disconnect between the people we deal with at Credible. What they sell us is not...

Feb 2023
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Manager

Functionality and Upgrades

One big issue we see in Credible's system is on the reporting side. The vendor makes sure we always...

Feb 2023
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Manager

Service and Support

When Credible wants to help their clients, the service they offer is fantastic. However, getting to...

Feb 2023
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Analyst/Coordinator

Lessons Learned

Credible's software is pretty robust, but most of the available modules have an added cost. We have...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

There are always changes in Credible's software. Sometimes the changes are hard to keep up with. A...

Feb 2023
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Analyst/Coordinator

Implementation and Training

The vendor has a knowledge base that we can use to access articles and such, but sometimes the...

Feb 2023
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Director

Functionality and Upgrades

For a generic end user, like the majority of my staff, Credible Behavioral Health Enterprise...

Feb 2023
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Director

Technology

Credible’s deliveries are usually behind the times or aren't relevant to our particular organization....

Feb 2023
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Director

Service and Support

The task tickets with Credible are often open for months on end with very little communication, and...

Feb 2023
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Director

Relationship

With the previous owner of Credible, we could count on anyone hopping on a call and helping us solve...

Feb 2023
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COO

Implementation and Training

We had a very positive implementation experience with Credible. The process was very different from...

Feb 2023
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COO

Implementation and Training

We don't really get training for the system. We get release notes, and the vendor does training at...

Feb 2023
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Director

Implementation and Training

Credible has training videos for brand-new users, but the videos are very generic. The ongoing...

Feb 2023
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Director

Technology

Credible's system does function the majority of the time, and it is very intuitive. We can take care...

Feb 2023
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Director

Other Observations & Comments

Credible is really good at asking about what we want to happen, but they mostly just suggest...

Feb 2023
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COO

Functionality and Upgrades

Credible Behavioral Health Enterprise Software is user friendly enough that our internal trainer can...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

We like that the software encompasses the breadth of services that we do. We like that it is...

Feb 2023
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VP/Other Executive

Relationship

We have an account manager, but we do not think they have as much power as they had before Credible...

Feb 2023
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VP/Other Executive

Relationship

When we approached Credible about the potential merger to try to enlist some help figuring out some...

Feb 2023
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COO

Interfacing and Integration

We were sold on the idea that we would be able to message primary care providers in the community,...

Feb 2023
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COO

Relationship

The process for giving feedback about ideas or things that need improvement in the system is so...

Feb 2023
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COO

Relationship

When it comes to communicating about things that are going on, Credible is way better than any...

Feb 2023
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Director

Functionality and Upgrades

Since Qualifacts bought out Credible, the implementations have not been particularly effective....

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

Credible wasn't able to integrate a particular assessment tool into their system. We have asked them...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Some of our staff members who have used other EHRs say that Credible's EHR is more user friendly....

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The Credible solution works really well for our medical, behavioral health, and residential needs....

Feb 2023
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Analyst/Coordinator

Service and Support

I don't know why the following is a practice, but I notice that the support team is very quick to...

Feb 2023
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Analyst/Coordinator

Service and Support

The vendor has different tools available for helping us. I like that the vendor has a live chat. We...

Feb 2023
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Analyst/Coordinator

Service and Support

We are able to call the support team, but I haven't called them because they say a call is only...

Feb 2023
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Analyst/Coordinator

Relationship

If we want to see something changed or something new added into Credible's software, then we have to...

Feb 2023
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Director

Relationship

I would want to tell Credible’s executives that they really need to listen. I think that they are...

Feb 2023
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Manager

Functionality and Upgrades

Credible’s reporting is hands down the best we can find in terms of giving us the ability to do our...

Feb 2023
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Manager

Future Outlook

I would like to see Credible improve their patient portal in terms of clients seeing information and...

Feb 2023
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Manager

Functionality and Upgrades

Credible’s biggest shortcoming is their QA process for updates. They also don't give us notice of...

Feb 2023
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CIO

Relationship

The vendor involvement is pretty minimal, but part of that is on us. Recently, Credible’s service...

Feb 2023
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CIO

Functionality and Upgrades

I like that we can access all the data that is in the system and that Credible has built tools to...

Feb 2023
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CIO

Functionality and Upgrades

I would like to see some of the visual aspects of the system enhanced. The schedule is dated and a...

Feb 2023
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Manager

Relationship

When the vendor was just Credible, their executive involvement was horrible. Since Credible was...

Feb 2023
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Director

Technology

We have some concerns because not everyone is thrilled with the Credible product. There are a lot of...

Feb 2023
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Director

Future Outlook

I like the road map that Credible has for their software. I feel like they are taking steps and...

Feb 2023
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Director

Relationship

Credible has improved their account-executive relationship over time. They have added an additional...

Feb 2023
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Director

Service and Support

Credible has a gap in some of their system's long-term functionality loops and bugs. We have had...

Feb 2023
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Director

Implementation and Training

We had certain people trained on forms when we originally got Credible's product, but now those...

Feb 2023
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Director

Service and Support

There have been treatment plan issues forever. I have put in tickets, and at this point, I do not...

Feb 2023
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Manager

Sales and Contracting

We have had some challenges with things that weren't discussed prior to purchasing Credible’s...

Feb 2023
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Manager

Relationship

We have regular meetings with the vendor. That is a promise they have kept. However, there have been...

Feb 2023
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Manager

Functionality and Upgrades

When using the product, it is easy to document things live and complete them. Then everyone can see...

Feb 2023
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Manager

Service and Support

Our staff members were told by the vendor to start cloning visits in the product because that would...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor does keep their promises but not always on the timelines that they initially said....

Feb 2023
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Analyst/Coordinator

Relationship

We have regular calls with Credible’s senior leadership all the way up to their CEO. This is the...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

We are working on building some things to help us really understand our data from all different...

Feb 2023
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Analyst/Coordinator

Relationship

Credible has been so supportive over the whole spectrum from our executive leadership meetings down...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We are overall happy with Credible, especially compared to the vendor we came from for our EHR....

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Our biggest pitfall with Credible right now is their lack of a functional client portal, but that is...

Feb 2023
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Analyst/Coordinator

Sales and Contracting

Credible is very up front with the cost initially. Sometimes when we are thinking about adding...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Credible is working on the ability to receive data from different healthcare exchanges but not the...

Feb 2023
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Analyst/Coordinator

Relationship

Anytime we reach out to Credible for help with ideas or to brainstorm workflows, they always jump on...

Feb 2023
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COO

Functionality and Upgrades

The solution is very user friendly compared to our previous system. From an IT perspective, the...

Feb 2023
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COO

Functionality and Upgrades

With the inpatient module, we can easily see who is assigned to beds and which beds are open. The...

Feb 2023
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COO

Lessons Learned

When customers contract with Credible, they get a specific number of forms that they can use; after...

Feb 2023
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Manager

Implementation and Training

The vendor trained the people that were part of the go-live team, and we had access to training,...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Product stability is a challenge. There have been a lot of broken things that have not worked and...

Jan 2023
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Analyst/Coordinator

Relationship

Eventually Credible keeps their promises. It just takes a long time to get their road map out....

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

During our due diligence and RFP process, we rated Credible’s software as a B to B- product, and it...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The billing part of Credible's system is generally good. If we follow through and do what we are...

Jan 2023
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We chose the Credible solution primarily because of the way that it looked from a user standpoint in...

Jan 2023
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Manager

Technology

Our biggest issue with the product is that the software design is decades old and is not really...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

A lot of the updates that Credible has done recently have introduced new bugs to current...

Jan 2023
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Analyst/Coordinator

Technology

After we went live, there was a huge latency and system outage problem. My sense was that Credible...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

As far as interoperability goes, Credible doesn't have a good solution that allows us to connect to...

Jan 2023
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Analyst/Coordinator

Implementation and Training

One of the best things that Credible has going for them is their ongoing learning. They host several...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Credible’s ePrescription module is not very good. Prescribers have to send each medication...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

Credible doesn't really support telehealth services. They have been talking about telehealth since...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Credible knows what partners need and want, but Credible rushed with some of the things on their...

Jan 2023
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Analyst/Coordinator

Relationship

There hasn't been a clear vision of how Credible is going to approach their road map. That may be...

Jan 2023
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Manager

Relationship

Credible promised to add some things to the solution years ago, but we still have not gotten...

Jan 2023
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Manager

Service and Support

Credible’s support team is not terrible, but the team has an incorrect focus for their service. The...

Jan 2023
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Manager

Functionality and Upgrades

Credible's product isn’t guiding us toward the outcomes that we need. The system does what we need...

Jan 2023
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Manager

Future Outlook

I hope that Credible will start to present some of the things that they promised us, but I don't...

Jan 2023
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Analyst/Coordinator

Relationship

Any issue with the system that is impacting the customers' revenue should be given a high-level...

Jan 2023
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Director

Functionality and Upgrades

Sometimes, Credible's time frames can be a little delayed when it comes to rolling things out....

Jan 2023
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Director

Functionality and Upgrades

Credible's software is pretty user friendly. The vendor is flexible when it comes to being able to...

Jan 2023
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Director

Functionality and Upgrades

I would suggest that the vendor work on the report-building portion of the system. Credible has BI...

Jan 2023
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Analyst/Coordinator

Technology

When we implemented this system, we looked at a lot of different vendors' systems, and I have been a...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

The vendor was very hands on during the implementation, so it went pretty well. The vendor has a lot...

Jan 2023
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Manager

Functionality and Upgrades

Some people are not very technology savvy and do not spend much time in the system. There are some...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Overall, the system has been a really good solution for us. Our staff members love the system's...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

Credible doesn't do integrations. It is difficult for us to integrate other systems with Credible's...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product is good. I would be willing to refer it to others.

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

We have to do a lot of back-end reporting to try to identify how things have changed over time. That...

Jan 2023
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Analyst/Coordinator

Service and Support

At one point, the vendor's updates for the system broke something, and it took a long time for them...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor uses web services for everything, so they use an XML portal that I have to use to connect...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of little issues. If we are adding a new client, the system automatically creates an...

Jan 2023
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Analyst/Coordinator

Relationship

It would be nice to have an easy way to have caseload history so that I could see the client, the...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

We have issues with our clearinghouse connecting to Credible's system and connecting to insurance...

Jan 2023
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Manager

Relationship

Overall, we are satisfied. Credible merged with Qualifacts, but that has not seemed to affect us. We...

Jan 2023
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Manager

Relationship

We are using a new service, and the services firm told us they could connect with us and provide...

Jan 2023
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Manager

Implementation and Training

Credible is good at offering resources. There are written instructions in the knowledge base that...

Jan 2023
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Manager

Other Observations & Comments

Nothing comes to the top of my mind in terms of things Credible could improve. The system works, and...

Jan 2023
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Manager

Service and Support

Our representative left, and it took a while to find their replacement. That was frustrating because...

Jan 2023
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CFO

Functionality and Upgrades

I would like to see improvements with the scheduling part of the software. Currently, I think using...

Jan 2023
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CFO

Functionality and Upgrades

I would like to see improvements with the billing plans. The reason I say that is because the vendor...

Jan 2023
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Director

Implementation and Training

The training that we received wasn't very great.

Jan 2023
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Director

Lessons Learned

Anyone who is planning to go with Credible should be very careful about what the implementation...

Jan 2023
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Director

Service and Support

Credible has improved their responses for the task tickets when they have issues.

Jan 2023
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Director

Functionality and Upgrades

Credible’s knowledge base is difficult to use. It is difficult to find things and find all the...

Jan 2023
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VP/Other Executive

Relationship

What we feared is actually happening with Qualifacts' takeover of Credible: Qualifacts is absorbing...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Since Qualifacts acquired Credible, the vendor has broken something literally every single time they...

Jan 2023
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VP/Other Executive

Relationship

If someone were to ask us whether Credible keeps all of their promises, we would tell that person...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Qualifacts has not changed any of Credible's contracts. We expect that as those contracts expire,...

Jan 2023
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VP/Other Executive

Relationship

Interoperability will be really important in the future, especially for our region. We suspect...

Jan 2023
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VP/Other Executive

Service and Support

We have really old task tickets for stupid, simple things, and those tickets are still open. We know...

Jan 2023
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VP/Other Executive

Interfacing and Integration

The product does what we need it to do right now, but if nothing changes, our satisfaction will go...

Jan 2023
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VP/Other Executive

Relationship

The vendor needs to work on some things with their company image. When the vendor does a...

Jan 2023
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CEO/President

Relationship

We have seen an increase in communication since Credible and Qualifacts merged, or I have noticed...

Jan 2023
||
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CEO/President

Other Observations & Comments

Our state has a rather antiquated system for reporting, and sometimes it is hard for Credible to...

Jan 2023
||
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CIO

Interfacing and Integration

The biggest thing from Credible that we are waiting for right now that is on their current road map...

Jan 2023
||
(0)
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CIO

Service and Support

As soon as I submit a task ticket with Credible’s support, I get a response immediately. The vendor...

Jan 2023
||
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CIO

Other Observations & Comments

There is a bit of a learning curve for us in terms of Credible’s merger with Qualifacts because...

Jan 2023
||
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CEO/President

Relationship

I am not sure what Credible promised us contractually when they started or when we made the decision...

Jan 2023
||
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CEO/President

Future Outlook

Credible has a training library, which is accessible, but it is somewhat outdated and needs to be...

Jan 2023
||
(0)
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CIO

Functionality and Upgrades

I would tell someone looking into Credible's system that the best part about it is that it is a full...

Jan 2023
||
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CIO

Relationship

Credible has merged, and they are now part of Qualifacts. Even though that is a little scary, the...

Jan 2023
||
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CIO

Functionality and Upgrades

Credible is always updating the software, and they do a good job of letting us know what is going...

Jan 2023
||
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CIO

Implementation and Training

Credible offers plenty of different trainings. The vendor also puts all of their trainings in their...

Jan 2023
||
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CIO

Technology

Credible does a good job of keeping up-to-date with all the current things that are going on.

Jan 2023
||
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CIO

Other Observations & Comments

For someone who has used the system for a while, it is wonderful. For new users, there is so much...

Jan 2023
||
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Manager

Functionality and Upgrades

When Credible doesn't vet their weekly updates very well, the system is super glitchy. Sometimes we...

Jan 2023
||
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Manager

Relationship

The vendor's ongoing training is the webinars, and we do them if we have time. A lot of our training...

Jan 2023
||
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Manager

Relationship

We are trying to get different modules added to the system, and we are having a really hard time...

Jan 2023
||
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Manager

Relationship

The company has changed hands since we decided on them. Since the merger with Qualifacts, things...

Jan 2023
||
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Manager

Functionality and Upgrades

The day-to-day usage of the system isn't bad. The system is the most user-friendly EHR I have ever used....

Jan 2023
||
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Manager

Technology

We have been in discussions about changes that should have been done in the system, such as adding...

Jan 2023
||
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Manager

Service and Support

The quality of support depends on the issue. For the most part, our tickets get resolved fairly...

Jan 2023
||
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Director

Functionality and Upgrades

Credible indicated that they were planning to make changes to the system that had been needed for a...

Dec 2022
||
(0)
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Director

Sales and Contracting

Credible changed their pricing model to be more inclusive. Prior to that change, the vendor had...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Every time Credible has upgraded the product, something has gone wrong. We will catch issues before...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Credible's system is relatively easy. We have users that have difficulty, but that has more to do...

Dec 2022
||
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Director

Technology

Credible absolutely delivers new technology that meets our needs. The vendor definitely has a...

Dec 2022
||
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Director

Service and Support

We use the web task ticket option with Credible, and we love that. The vendor's support team is...

Dec 2022
||
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Director

Service and Support

The vendor’s proactivity has improved significantly since their partnership with Qualifacts began....

Dec 2022
||
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Director

Service and Support

The people that we normally get ahold of from Credible put in the effort to communicate with us,...

Dec 2022
||
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Director

Functionality and Upgrades

Credible is very aware of outcomes and statements, and they are helpful with things, but there is...

Dec 2022
||
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Manager

Functionality and Upgrades

The system needs an update, and the vendor could make some improvements to it. One of our wish-list...

Dec 2022
||
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Manager

Functionality and Upgrades

The solution is easy to set up and use. We can click in two or three different places in the...

Dec 2022
||
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Manager

Implementation and Training

Credible provides training. They send out training for each month, and we have a learning management...

Dec 2022
||
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Manager

Functionality and Upgrades

The Credible software serves the purpose we use it for. There are definitely some really good things...

Dec 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Some of the challenges with the solution have to do with some of the medication and EMR functions....

Dec 2022
||
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Analyst/Coordinator

Service and Support

Credible’s on-demand, live help team is about 90% unhelpful. The people don’t have the depth of...

Dec 2022
||
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Manager

Functionality and Upgrades

Credible recently merged with another vendor. There are still kinks being worked out, but the vendor...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

We have the opportunity to create our own reports in the Credible software, but that is also one of...

Dec 2022
||
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Manager

Functionality and Upgrades

The Credible software’s scheduler is a little clunky, and that is something we have talked about...

Dec 2022
||
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Manager

Implementation and Training

Overall, Credible does a nice job with training; they have an LMS site with all of the training...

Dec 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The product works pretty well for us. We have a lot more transparency around and access to our data,...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

One of our biggest requests of Credible is better communication. Communication doesn’t always...

Dec 2022
||
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CEO/President

Relationship

Our EHR provider is one of our key partners. We continue to work with Credible and build things with...

Dec 2022
||
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CEO/President

Service and Support

Credible’s service has been very good. When we have a situation, we don’t always get all of the...

Dec 2022
||
(0)
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CEO/President

Interfacing and Integration

I am always interested in the next things. I would like to see deeper analytics profiles and...

Dec 2022
||
(0)
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Director

Relationship

We have contracted with Credible on special projects and spelled out our expectations of what...

Dec 2022
||
(0)
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Director

Relationship

Credible does a pretty good job of telling us whether there are problems and letting us know when...

Dec 2022
||
(0)
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Director

Implementation and Training

Credible’s ongoing trainings are still very much targeting new users or people who haven’t used the...

Dec 2022
||
(0)
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Manager

Other Observations & Comments

Since Credible became part of Qualifacts, things haven’t gone well, and we feel like Credible is an...

Dec 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Credible’s product because it is very user friendly. It is simple enough for our staff...

Dec 2022
||
(0)
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Manager

Implementation and Training

Credible offers a variety of training, and that is nice. They have several training sessions every...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

Credible has been having problems with their upgrades. Every time they do an upgrade, they try to...

Dec 2022
||
(0)
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Manager

Service and Support

Credible’s support people used to respond much more promptly. They used to respond immediately when...

Dec 2022
||
(0)
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Manager

Service and Support

When we were working with only Credible, we had contact with C-suite executives. We could talk to...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

The editing mode we use when we are creating service forms in Credible's system sometimes breaks,...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

When we first started using the software, I would get a lot of complaints from providers that the...

Dec 2022
||
(0)
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Manager

ROI / Cost

We bought another system that goes with Credible's system in order to create more outcomes for our...

Dec 2022
||
(0)
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Manager

Interfacing and Integration

We want greater back-end training in the Credible system for people who are administrators. There is...

Dec 2022
||
(0)
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Director

Relationship

I cannot get people at Credible to talk about the problems we see or our recommended solutions. Our...

Dec 2022
||
(0)
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Director

Implementation and Training

Credible’s implementation services have improved from what they were several years ago. We have...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Credible does not drive outcomes. We get our outcome measures because we extract the granular level...

Dec 2022
||
(0)
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Director

Service and Support

The support has not been great. Credible has structured their support team with first-level folks,...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

I have not implemented much new technology in the Credible system for several years because most of...

Dec 2022
||
(0)
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Manager

Other Observations & Comments

While we did have support from Credible during the implementation, we had to hire an outside company...

Dec 2022
||
(0)
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Manager

Implementation and Training

I really like that Credible has a lot of different training opportunities for the back-end aspect of...

Dec 2022
||
(0)
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Manager

Service and Support

One thing that drives me a little crazy is when Credible implements upgrades or changes to the...

Dec 2022
||
(0)
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Manager

Service and Support

Credible is really good at tech support. They are also very quick and are always looking out to see...

Dec 2022
||
(0)
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COO

ROI / Cost

Credible definitely charges for every little thing. I looked at my recent invoice, and jiminy, they...

Nov 2022
||
(0)
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COO

Implementation and Training

When the vendor releases a new product or upgrade, they won’t send out notes ahead of time. We don’t...

Nov 2022
||
(0)
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COO

Functionality and Upgrades

The product is not friendly for medical providers. The normal end users are a little happier, but...

Nov 2022
||
(0)
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COO

Service and Support

The vendor has been slow on the uptake with billing. That has been atrocious.

Nov 2022
||
(0)
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COO

Functionality and Upgrades

The product’s robust reporting functionality and the business intelligence tool have been very...

Nov 2022
||
(0)
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COO

Functionality and Upgrades

The biggest pain point in the product is with the scheduler. When we went live, we believed the...

Nov 2022
||
(0)
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COO

Technology

The product has checked some boxes that we have needed to check. The product's biggest advantage is...

Nov 2022
||
(0)
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Manager

Sales and Contracting

Credible advertised that their product had a certain functionality, but that functionality was not...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

The system is fairly easy and straightforward to maintain. It is not a very complicated system. It...

Nov 2022
||
(0)
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Manager

Service and Support

Credible has a really good user community, which is invaluable. Software companies produce software,...

Nov 2022
||
(0)
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Manager

Interfacing and Integration

We want to have better interoperability with other agencies and stakeholders. Credible advertises...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

One thing I don't like about the system is that it requires a lot of knowledge from end users with...

Nov 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

When we first selected the product, we were told that it could do residential private-pay billing...

Nov 2022
||
(0)
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VP/Other Executive

ROI / Cost

There are some things that we would love to have in the system, but we can't afford those things. We...

Nov 2022
||
(0)
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Manager

Relationship

Credible is slow to respond to some of the promises they make, so that is one struggle we have....

Oct 2022
||
(0)
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Manager

Interfacing and Integration

We are being required by our state to use different software for our call centers because the 988...

Oct 2022
||
(0)
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Manager

Service and Support

We have been with Credible for a long time, and nobody has ever contacted us to do an analysis of...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

A lot of what Credible's system does is not in our arena, so we have had to really tailor the system...

Oct 2022
||
(0)
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Manager

Future Outlook

Without having a lot of experience in other EHRs, I can’t say how Credible's system compares to...

Oct 2022
||
(0)
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Manager

Implementation and Training

Credible has a knowledge base and a learning management system that we can use for training. Those...

Oct 2022
||
(0)
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Director

Relationship

Credible is pretty good at proactive service. They had an upgrade to their system recently, and they...

Aug 2022
||
(0)
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Director

Other Observations & Comments

We want Credible to grow with us and be able to handle all of the new requirements that are coming...

Aug 2022
||
(0)
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Director

ROI / Cost

We got a really sweet deal on Credible's system, and the vendor has pretty much honored that pricing...

Aug 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

I have done a lot of referrals for Credible over the years. Our staff really likes the Credible...

Aug 2022
||
(0)
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Director

Service and Support

Credible mostly keeps their promises. We have been asking for some features for a while that they...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

Credible's portal leaves a lot to be desired. It needs a complete overhaul.

Aug 2022
||
(0)
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CIO

Future Outlook

We look forward to the upgrades that Credible is making to their reporting environment. Those...

Aug 2022
||
(0)
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 or  to see details.

CIO

Service and Support

Credible's people strive very hard, and they are very attentive to their clients. Their customer...

Aug 2022
||
(0)
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 or  to see details.

CIO

Functionality and Upgrades

The product is very straightforward, but our doctors say that it requires too many clicks. The...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

If another organization were looking for a good behavioral health product, I would strongly suggest...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

It is difficult for us to mimic the way that we work with the system's client application. The...

Aug 2022
||
(0)
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CIO

Other Observations & Comments

I hope that Credible will get their road map together and improve the system's portal and interoperability....

Aug 2022
||
(0)
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CIO

Other Observations & Comments

Credible's system is designed for behavioral health. The system can support other modules, but...

Aug 2022
||
(0)
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CIO

Interfacing and Integration

Credible could improve the system's interoperability. The system has a pretty decent API, but that...

Aug 2022
||
(0)
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Director

Technology

Credible Behavioral Health Enterprise Software is a reliable product. We don't have a lot of outages...

Jul 2022
||
(0)
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Director

ROI / Cost

We have not seen a lot of additional price increases, and that is nice. We just have to make sure...

Jul 2022
||
(0)
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Director

Relationship

We can get outcomes from the system and use it for our reporting, but Credible doesn't provide us...

Jul 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Credible is always making changes and adding things. The problem with the changes is that they...

Jul 2022
||
(0)
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 or  to see details.

Director

Service and Support

We can put in task tickets for support, and the dashboard chat is helpful when the staff is asking...

Jul 2022
||
(0)
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Director

Service and Support

A question-mark icon in the corner takes us to the library information where we can investigate...

Jul 2022
||
(0)
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Director

Relationship

Things with Credible have been pretty good, and their customer service has been fantastic. But as...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

I love the Credible platform in that it has a lot of customization on the user end instead of just templates....

Jul 2022
||
(0)
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 or  to see details.

Director

Future Outlook

If I were making the decision again, I would be on the fence about purchasing the Credible platform....

Jul 2022
||
(0)
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 or  to see details.

Director

Relationship

There was a project we did with Credible at one point that caused a lot of frustration, but that was...

Jul 2022
||
(0)
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 or  to see details.

Director

Service and Support

Oftentimes, Credible’s customers will have recommendations for better functionality or features....

Jul 2022
||
(0)
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Director

Interfacing and Integration

In terms of integration, Credible is behind when it comes to physical health platforms, compliance,...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

We have to have good IT staff, good analysts, and good code writers to utilize some of Credible’s...

Jul 2022
||
(0)
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Director

Relationship

I hope my overall satisfaction with Credible is better in 12 months, but they just had a big merger...

Jul 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

When Credible did the implementation, they had best-practice forms, and it was great to have those...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

When I am building forms or testing reports, I have to do those things in the live system. I can't...

Jun 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

The vendor isn't very fluid in helping us meet our integration goals, but they do expose their data...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Our users do quite well with the system. There is quite a bit of clicking, more than with other...

Jun 2022
||
(0)