Credible EHR Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Culture

I don't think that Qualifacts does a good job of advertising or notifying us of new enhancements.

Mar 2024
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Manager

Relationship, Product

Qualifacts could probably do a better job on offerings when it comes to CCHBC processes. They are a...

Mar 2024
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Manager

Culture, Value

The product is a little pricey. In the past, I would have said that the vendor charges for every...

Mar 2024
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Manager

Product

Nationally, the vendor could probably do better on reporting data outcomes. But statewide is where...

Mar 2024
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Manager

Relationship, Product

We have so many different types of users. Some folks are technology savvy, and others are completely...

Mar 2024
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VP/Other Executive

Culture, Value

I don't feel like Qualifacts charges for every little thing. I feel like they charge for fewer...

Mar 2024
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VP/Other Executive

Loyalty, Product

If I were starting over, I would want to look around. I feel like Credible EHR was the best of the...

Mar 2024
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VP/Other Executive

Operations

We have partnered with a third party who is very knowledgeable about Credible EHR, and we have...

Mar 2024
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VP/Other Executive

Value

We have to do certain billing outside of Credible EHR. When we implemented the system, the vendor...

Mar 2024
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VP/Other Executive

Relationship, Product

If Qualifacts doesn't already have a lab in their network, it is almost like we have to go out and...

Mar 2024
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VP/Other Executive

Relationship

We are pretty satisfied. Credible EHR does what it needs to. Our staff has gotten used to it, and...

Mar 2024
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Analyst/Coordinator

Culture, Product

Getting data out of the system isn't as easy as the vendor makes it seem unless we buy their BI...

Mar 2024
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Analyst/Coordinator

Product

For the most part, things are pretty good with Credible EHR. We have things set up so that the...

Mar 2024
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Analyst/Coordinator

Loyalty

The product is in our long-term plans, but I kick and scream a little about that. A lot of people...

Mar 2024
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Analyst/Coordinator

Relationship

The vendor's support people are very responsive, so that is nice. The product would be great for a...

Mar 2024
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Manager

Product, Value

I don't have any huge complaints about Credible EHR. The system has had some stability issues over...

Feb 2024
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Manager

Relationship

We are a little frustrated because we feel like we have to inform Qualifacts of our issues. It seems...

Feb 2024
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Manager

Relationship

There have been gains and losses with the Qualifacts acquisition. I think the vendor has gained...

Feb 2024
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Manager

Product

Qualifacts is focusing on new things, but there are some things that they already have that need...

Feb 2024
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Manager

Relationship

The vendor's support can be great or it can be terrible. We either get someone who communicates with...

Feb 2024
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Manager

Loyalty

I would like our satisfaction with Qualifacts to go up. The vendor is trying to move in the right...

Feb 2024
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COO

Product

A number of initiatives haven't come to fruition with Qualifacts. For example, there was a work...

Jan 2024
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COO

Operations, Product

None of the upgrades for Credible EHR stuck out for me, and that means they weren't all that...

Jan 2024
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COO

Product, Value

One of the big issues for us in Credible EHR isn't really so much about design as it is about cost...

Jan 2024
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COO

Relationship

Outside of casual conversation at user groups, the process by which users can actually request...

Jan 2024
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COO

Relationship

Qualifacts is trying to be responsive. They are talking about CCBHCs and integrated care, and they...

Jan 2024
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COO

Operations, Value

Onboarding new staff on Credible EHR is pretty quick and easy. The system is relatively intuitive,...

Jan 2024
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COO

Loyalty, Product

I like that Qualifacts is rolling out a lot of new reports and dashboards in their business...

Jan 2024
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COO

Product, Value

There are some fundamental things that Credible EHR needs to deliver that it isn’t delivering. For...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

Qualifacts’ customer service is not a good experience. It is becoming harder and harder to reach a...

Jan 2024
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Analyst/Coordinator

Relationship, Product

One of the biggest frustrations for users is whenever there is an update or an upgrade, more things...

Jan 2024
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Analyst/Coordinator

Culture, Value

Qualifacts has made huge strides in not charging for every little thing. We renewed our contract...

Jan 2024
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Analyst/Coordinator

Operations

Qualifacts is trying to improve their training. They are not there yet, but they are trying more...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

For an EHR that is pretty complex, Credible EHR can be pretty user friendly. Most of the important...

Jan 2024
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Analyst/Coordinator

Value

We have been trying very hard to get integrated with our state HIE, and the only barrier there is...

Jan 2024
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Analyst/Coordinator

Value

I don't really require much new technology, but I know that Qualifacts has been trying to roll out...

Jan 2024
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Analyst/Coordinator

Relationship

There is a chat function where we can chat with Qualifacts’ customer support people, and while it...

Jan 2024
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Analyst/Coordinator

Relationship

Qualifacts often has executive-level members joining user committee meetings. I don't know whether...

Jan 2024
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Analyst/Coordinator

Loyalty

Since the system's ownership was transferred from Credible to Qualifacts, we have had nothing but...

Jan 2024
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Analyst/Coordinator

Product

We love the system's reports. We can pull any data that we need from them. One of our executives...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

In the next 12 months, I think our overall satisfaction with the system will decrease because...

Jan 2024
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Analyst/Coordinator

Value

Credible EHR is very robust, and because we have been on Credible EHR for so long, we have opted...

Jan 2024
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Analyst/Coordinator

Operations, Value

Credible EHR has a huge manual about the basics of the system. I can find lots of information on...

Jan 2024
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Analyst/Coordinator

Relationship

Since Qualifacts has taken over Credible EHR, customer service has declined a bit. Maybe because...

Jan 2024
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Analyst/Coordinator

Operations

Qualifacts rebranded the look of Credible EHR, and that affected my work and training materials. The...

Jan 2024
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Analyst/Coordinator

Product

I would recommend Credible EHR. Credible EHR is very user friendly for day-to-day work and...

Jan 2024
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Analyst/Coordinator

Product

There are things we would like to see in Credible EHR, and I don't know whether those are possible,...

Jan 2024
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Manager

Relationship

There has been some talk of better communication around releases that we are not seeing to the...

Jan 2024
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Manager

Relationship, Operations

Once the user gets trained on the system and gets to know the various pieces, things are a little...

Jan 2024
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Manager

Product

I would like to see the customizability improved. The product isn't really built for smaller...

Jan 2024
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CFO

Relationship

If we put in a ticket, the tickets are supposed to be completed within 30 days. We have tickets that...

Jan 2024
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CFO

Product

The billing piece is difficult, so we are hoping that with somebody else we will have a much...

Jan 2024
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CFO

Culture, Value

In the beginning, we agreed on what we were going to be charged. As time went on, Qualifacts told us...

Jan 2024
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CFO

Operations, Product

Qualifacts will send out upgrades. In the past six months, their upgrades have broken certain...

Jan 2024
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CFO

Culture

In the very beginning, the vendor said if a service wasn't on a treatment plan, it wouldn't be able...

Jan 2024
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CFO

Product

The vendor does all of our billing, and the product is supposed to be 95% accurate. It is not. We...

Jan 2024
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CFO

Relationship, Product

If a service is not in a treatment plan, we don't want clinicians to be able to bill for it. That is...

Jan 2024
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CFO

Operations

Qualifacts does training, and they record things. They offer monthly webinars, but it is hard to be...

Jan 2024
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CFO

Product

At first, we liked how the system looked. But when we start looking at other systems, Credible EHR...

Jan 2024
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Director

Culture, Value

Every time we have a question about something in the system, we have to put in a ticket. Then,...

Jan 2024
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Director

Product

Credible EHR has an advanced search function. I love that function, and I wish there were more...

Jan 2024
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Director

Operations, Product

The system has a lot of unnecessary steps. I definitely would have made the system more...

Jan 2024
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Director

Value

Any time we need help with something, Qualifacts will charge us. We aren't thrilled about that.

Jan 2024
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(0)
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Director

Relationship, Operations, Product

It is difficult for people to get things into the system unless they are really good at building...

Jan 2024
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Director

Operations

Our implementation of the system was great, but I think the vendor should provide follow-up after an...

Jan 2024
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Director

Relationship

A lot of the time, trying to get someone from Qualifacts on the phone is like moving heaven and...

Jan 2024
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Manager

Product

There are some billing matrix issues. Being able to pull certain information, like a report, has...

Jan 2024
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Manager

Relationship, Value

We have a frequent meeting that Qualifacts does not charge us for, but they charge us for every...

Jan 2024
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Director

Culture, Value

Qualifacts used to charge for every little thing. If I were asked a while ago whether the vendor...

Jan 2024
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(0)
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Director

Product

If we configure Credible EHR correctly and have the right people working on it, the piece for...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Operations

Qualifacts has gotten better as of late, but we have had a number of project rollouts for...

Jan 2024
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Director

Loyalty, Relationship

The vendor recognizes some of their deficiencies. They seem to be taking the right steps to improve...

Jan 2024
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Director

Relationship

The ticketing system Qualifacts used to have was terrible. Qualifacts was too cheap to buy one, so...

Jan 2024
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Director

Loyalty

The training from Qualifacts is reasonably good. Sometimes the vendor wants to charge for training...

Jan 2024
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Manager

Product

I like Credible EHR. I like the setup of the chart, the navigation bar, and the view of the client...

Jan 2024
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Manager

Operations

I don't know of any ongoing training that Qualifacts provides. They talked about providing training...

Jan 2024
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Manager

Culture, Operations

I had a very different experience years ago, but for this implementation, there were a lot of...

Jan 2024
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Manager

Relationship

The support people we have don't seem to know the answers to any of our questions, and there seems...

Jan 2024
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Analyst/Coordinator

Relationship

We are underneath a certain set of requirements for reporting and things like that, and we have to...

Jan 2024
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Analyst/Coordinator

Operations, Product

Overall, the system is pretty user friendly, and it doesn't take long to train people on how to use...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

The vendor will jump on some things, and with other things, we will have tickets out there for...

Jan 2024
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Analyst/Coordinator

Product

Credible EHR is very configurable in that we can set it up how we want to. Very few things are...

Jan 2024
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Analyst/Coordinator

Product

We have the software to do the measurements we need, but we are not actually being provided with...

Jan 2024
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Analyst/Coordinator

Operations, Product

The system is highly configurable, and that is always a good thing for making things work for each...

Jan 2024
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Analyst/Coordinator

Relationship

When we put a ticket in, some of the help desk people are really good, and they walk us through...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

Sometimes things are put out by Qualifacts that might not have been fully tested the way that users...

Jan 2024
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Manager

Product

One of the issues that we are running into is that things sometimes just stop working in the system....

Jan 2024
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Manager

Relationship

Right now, my biggest issue with Qualifacts is with their help desk ticket system. I hate that...

Jan 2024
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Manager

Loyalty, Relationship

Our CEO wishes that Qualifacts would just get everyone on the same platform because it feels like...

Jan 2024
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Director

Relationship

The vendor taught us best practices years ago, and many times, we will have an issue with something...

Jan 2024
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Director

Relationship, Product

Usually, when the vendor does updates, something breaks, but we haven’t had any issues with the last...

Jan 2024
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Director

Product

I don’t dislike Credible EHR, but it is just more of the same. For example, the vendor will put in a...

Jan 2024
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Director

Loyalty

We are not looking to keep Credible EHR as part of our long-term plan. Throughout the years,...

Jan 2024
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Director

Product

If an organization has a small footprint or a small solution, Credible EHR might be the best way to...

Jan 2024
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Director

Value

Credible nickel-and-dimes us. There have been times when they fixed things that they broke, and they...

Jan 2024
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(0)
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Director

Relationship, Product

When we go with new updates or modules, the solutions that Credible gives us do not seem to be...

Jan 2024
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Director

Product

Credible EHR meets some of our needs and does some of those things really well. For example, on the...

Jan 2024
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Director

Value

Looking at the market, we can’t find a price range like what we see for Credible EHR.

Jan 2024
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CEO/President

Value

We have had some pretty significant billing issues with Qualifacts. Every time we reach out to them,...

Jan 2024
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(0)
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CEO/President

Product

Credible EHR isn't very user friendly. It is a complicated interface, and there are too many things...

Jan 2024
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(0)
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CEO/President

Value

We don't get our money's worth for the amount that the vendor charges. There are too many things...

Jan 2024
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(0)
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Analyst/Coordinator

Product, Value

The scheduling system and the form builder in Credible EHR are old and clunky and can get confusing....

Jan 2024
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Analyst/Coordinator

Relationship, Product

Qualifacts has had a new CEO every year for the past three years. They are always trying to fix the...

Jan 2024
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Analyst/Coordinator

Product

Sometimes, Credible EHR can be a little complicated, but despite our complaints, the solution is...

Jan 2024
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(0)
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Analyst/Coordinator

Product

Credible EHR has good capabilities for building advanced reporting for visits that we can export to...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

If I had the choice, I would choose Credible EHR but not Qualifacts. I'm not a fan of Qualifacts....

Dec 2023
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(0)
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VP/Other Executive

Operations

When we did our implementation, it wasn't good. The vendor has made upgrades to the implementation...

Dec 2023
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VP/Other Executive

Relationship

When the vendor did upgrades or enhancements in the past, they would send out information. We would...

Dec 2023
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VP/Other Executive

Product

The client portal needs work in terms of what the client can put in on their end and have it...

Dec 2023
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VP/Other Executive

Relationship

We talk to people, but it is hard to get ahold of people. Our partner success manager changes...

Dec 2023
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Director

Operations

I find the product to be very easy to use, and it is visually pleasing. I have heard good things...

Dec 2023
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Director

Loyalty

I like the product. I'm used to it. But our agency provides different service lines, and the...

Dec 2023
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Director

Culture, Value

I don't feel like we are being charged for every little thing by the vendor. We don't use a lot of...

Dec 2023
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Director

Operations, Product

I am pretty technologically literate, and I have found Credible EHR's user interface to be very...

Dec 2023
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Director

Product

The product does user-based role security very well. We are able to assign roles and restrict access...

Dec 2023
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CEO/President

Relationship

Sometimes the vendor takes a minute to get stuff done or figure things out, but eventually, they do...

Dec 2023
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CEO/President

Value

The vendor charges us for a lot. They are fairly expensive. For instance, we needed the vendor’s...

Dec 2023
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CEO/President

Operations, Product

We have been able to use the product without blackouts or significant problems. We got some of the...

Dec 2023
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CEO/President

Product

The product has not been the easiest to use for prescribing. We had to do a lot of fixes, and it is...

Dec 2023
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CEO/President

Product

The product got a facelift. I don't think the facelift has caused any functional problems so that is...

Dec 2023
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(0)
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CEO/President

Product

The thing about the product that everybody always complains about is the amount of clicking. That...

Dec 2023
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(0)
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Manager

Operations

Our initial implementation for Credible EHR was before my time with the company. However, we had to...

Dec 2023
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Manager

Value

In regard to whether we would buy Credible EHR again, I think the answer probably would have been...

Dec 2023
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(0)
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Manager

Product

The ease of use for our staff is pretty good in Credible EHR, and the system is pretty intuitive. In...

Dec 2023
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(0)
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Manager

Relationship

The new task ticket system with Credible is good, but I don't think that Credible is very proactive...

Dec 2023
||
(0)
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CEO/President

Relationship

The vendor’s support has not been consistent. The vendor doesn't take care of state-level problems...

Nov 2023
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CEO/President

Relationship, Value

Our IT people get irritated when something should work. If things don't work, we often have to pay...

Nov 2023
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(0)
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CEO/President

Operations

Depending on who does the implementation for Credible EHR, we are sort of stuck with things if the...

Nov 2023
||
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CEO/President

Product

When we bought the product, we were assured that there would be interoperability between Credible...

Nov 2023
||
(0)
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CEO/President

Product

The product’s design is average to above average. We have a pretty large volume of turnover, and...

Nov 2023
||
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CEO/President

Product

One way to make the product more intuitive has to do with the treatment planning portion. There are...

Nov 2023
||
(0)
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CEO/President

Culture, Operations, Product

With any upgrade, we basically get an instant message sent to us saying that things aren't going to...

Nov 2023
||
(0)
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CEO/President

Operations

The vendor is doing better with ongoing training, but things could still be better. If I were to...

Nov 2023
||
(0)
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CEO/President

Product

The vendor has never confessed to any dysfunctionality. We are experiencing problems in the billing...

Nov 2023
||
(0)
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CEO/President

Relationship, Product

From the vendor’s software developers, there needs to be a better response to what they call task...

Nov 2023
||
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CEO/President

Operations

There is a Qualifacts community for users. We have tried to communicate with the vendor for a long...

Nov 2023
||
(0)
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CEO/President

Loyalty

It has been interesting to watch the merger in terms of Qualifacts acquiring the vendor; the...

Nov 2023
||
(0)
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CEO/President

Relationship

The vendor used to reach out to us. They don't anymore. They stopped doing that a couple of years...

Nov 2023
||
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Director

Product

Credible’s billing matrix works pretty well for us, and we have decent form design options. We have...

Nov 2023
||
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Director

Product

We struggle quite a bit with Credible’s eMAR. The design and the background are pretty convoluted....

Nov 2023
||
(0)
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Director

Relationship, Product

Communication and transparency are hard sometimes with Qualifacts. They could have more complete and...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

For my satisfaction with Qualifacts to increase, they need to deliver some of the things that I know...

Nov 2023
||
(0)
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CEO/President

Product

We understand that technology isn't perfect, but there are times when Qualifacts will do an upgrade...

Nov 2023
||
(0)
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CEO/President

Operations, Product

The most difficult thing with the system is its initial configuration. After that, an organization...

Nov 2023
||
(0)
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CEO/President

Relationship, Product

We like that there are a good number of organizations using the system in our area. That is really...

Nov 2023
||
(0)
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CEO/President

Relationship

Everyone we have met with from Qualifacts has been able to resolve our issues.

Nov 2023
||
(0)
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CEO/President

Operations, Value

The system has made billing 100% better in our organization. Our transition to the system wasn't...

Nov 2023
||
(0)
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Manager

Culture, Value

If there is any new idea that Qualifacts has, there is another charge. We can connect our...

Nov 2023
||
(0)
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Manager

Product

Qualifacts has rolled out a new format and a new font, and the product looks cleaner. That is the...

Nov 2023
||
(0)
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Manager

Value

We have been able to integrate Credible EHR with the pharmacies and also with our labs. But we would...

Nov 2023
||
(0)
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CIO

Product

Overall, we are happy with Credible EHR. We like the web-based format that works anywhere. We also...

Nov 2023
||
(0)
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CIO

Relationship

Some glitches in Credible EHR are taking a while to get resolved. If we have a question, the vendor...

Nov 2023
||
(0)
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Manager

Product

For the most part, Credible EHR is user friendly. But right now, we have to use the navigation...

Nov 2023
||
(0)
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Manager

Relationship, Operations

When our representatives leave, they try to make it a seamless transition so that we know who to...

Nov 2023
||
(0)
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CIO

Culture, Value

One thing that is important to understand about the vendor is that they try to charge for every...

Nov 2023
||
(0)
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CIO

Culture, Relationship

Qualifacts has said that they are going to do an ePrescribing rewrite, but they haven’t been clear...

Nov 2023
||
(0)
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Manager

Loyalty, Value

I wouldn't necessarily recommend the product, but I wouldn't say stay away from it. For what we pay,...

Nov 2023
||
(0)
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Manager

Product

The business intelligence portion that we use integrates well with Credible EHR, and we can get...

Nov 2023
||
(0)
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Manager

Relationship

The vendor recently implemented changes that have made the support appear better. They put in a new...

Nov 2023
||
(0)
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Manager

Relationship, Product

The vendor does a very good job of thinking outside of the box when we bring up issues, but some...

Nov 2023
||
(0)
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Manager

Operations

The vendor does upgrades quite frequently, but they don't do a lot of testing beforehand. Anytime...

Nov 2023
||
(0)
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Manager

Loyalty, Product

Years ago, we were more satisfied with the product quality. But right now, it seems like the product...

Nov 2023
||
(0)
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VP/Other Executive

Product

Overall, Credible EHR works well. There are some things that we wish it did better, but it gets us...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

Since the merger, the vendor’s quality of service and upgrades has gone down a bit, and that is...

Nov 2023
||
(0)
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VP/Other Executive

Product

The medical aspect of Credible EHR, like the prescription drug features, has caused us the most...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

The vendor has been trying to upgrade things in Credible EHR, and they have had all kinds of issues....

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Qualifacts’ newer support people are not quite as accessible or knowledgeable as those we worked...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There have been a lot of shifts with Credible being acquired by Qualifacts. There have been issues...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

Some of the timelines for the development and implementation of certain pieces have, for whatever...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Qualifacts does a lot of webinars. They have an LMS, partner conferences, and all sorts of things...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty

One piece that we decided to get right away was a real-time eligibility module, which does some...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The system does not give us quality measures. It does not provide an integrated solution for remote...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Qualifacts needs to do more regression testing on the effects of the updates on different software...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Our end users actually think that Credible EHR is very user friendly. There are obviously some...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Qualifacts doesn’t really provide phone support. They shifted to a new ticketing system. They went...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

Even though it has been more of a lift on our end than we would like, we have been able to report on...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

Historically, there have been problematic issues with the vendor’s mobile solution not working as...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Qualifacts just acquired a new CEO, and we had a very positive interaction with him.

Nov 2023
||
(0)
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Analyst/Coordinator

Culture

It is important for any organization looking at any vendor to go beyond the sales pitch, really know...

Nov 2023
||
(0)
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CIO

Relationship

Qualifacts has their new groups and stuff like that. But as far as any of their executive-type...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

The biggest thing is that Qualifacts is always there to support us. They are out there. They are...

Nov 2023
||
(0)
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CIO

Relationship

I have a customer service manager that calls me regularly just to check in. I have my senior partner...

Nov 2023
||
(0)
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CEO/President

Relationship

There are ebbs and flows with the way Qualifacts keeps their promises, but generally, I feel like we...

Nov 2023
||
(0)
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CEO/President

Product

One of Credible EHR's greatest strengths is their agility. I think the solution has good bones. The...

Nov 2023
||
(0)
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CEO/President

Relationship

Qualifacts customer service has been very, very receptive and open to any issues or questions we...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Qualifacts has three different EHRs that they bring together. They brought in a lot of other...

Nov 2023
||
(0)
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CIO

Operations

The oncology people that Qualifacts has brought on to do stuff are super helpful. They are available...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Qualifacts knew that they were having problems with their ticketing system. They have now switched...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Qualifacts makes sure that they know of any federal information that is coming out, and they have...

Nov 2023
||
(0)
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CIO

Product

The nice part about Qualifacts is that they always put the newest version out there. The system...

Nov 2023
||
(0)
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Manager

Relationship

The vendor used to send out emails when there were issues in Credible EHR, but more recently, there...

Nov 2023
||
(0)
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Manager

Loyalty

I don't think much is going to change with the way things are going with Credible EHR, and we just...

Nov 2023
||
(0)
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Manager

Culture

The vendor told us that we would be able to do a certain thing in Credible EHR so that we wouldn’t...

Nov 2023
||
(0)
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Manager

Value

Qualifacts charges for all of the task tickets and things. And a lot of times, they will offer...

Nov 2023
||
(0)
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Manager

Loyalty

Qualifacts bought Credible, and it is pretty obvious that they are moving Credible EHR toward being...

Nov 2023
||
(0)
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Manager

Product

Credible EHR is slower more toward the afternoon. Also, with upgrades in the system, a lot of things...

Nov 2023
||
(0)
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Manager

Operations

The courses that the vendor offers can seem a little repetitive, or it can seem that they are...

Nov 2023
||
(0)
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Manager

Relationship

Qualifacts has not always been the most timely with our enhancement requests, especially in the...

Nov 2023
||
(0)
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Manager

Relationship

Qualifacts has a chat feature, which is really nice because it allows us to quickly address things...

Nov 2023
||
(0)
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COO

Relationship

Qualifacts has started to make dramatic changes to their customer support ticketing system. There is...

Nov 2023
||
(0)
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COO

Product

We would get Credible EHR again. There continues to be a valuation of products in our community, and...

Nov 2023
||
(0)
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COO

Relationship, Value

We get charged for support overage if we go over our allotted number of support hours in a given...

Nov 2023
||
(0)
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COO

Loyalty, Product

I don't know that Credible EHR is set up the way we need it to showcase the progress we are making...

Nov 2023
||
(0)
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COO

Operations

When setting up Credible EHR, it is important to make sure that there is involvement from the...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

If Qualifacts had been on-site with us, the training could have been better, and things would have...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

The integration with Credible EHR could be better, and different things could be improved, like the...

Nov 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We really liked the personal interaction with support people on phone calls. The chat function...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

After an update, we will find out that certain functionalities are not working, and when I contact...

Nov 2023
||
(0)
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Manager

Product

We are pretty satisfied with Credible EHR, and I am very happy that Qualifacts is pushing out...

Nov 2023
||
(0)
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Manager

Relationship

Qualifacts’ rollouts break a lot of things, and that is frustrating, but I think that is due to...

Nov 2023
||
(0)
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Manager

Loyalty

We had a need, and Qualifacts is rolling that functionality out. It is not done yet, but I expect...

Nov 2023
||
(0)
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Manager

Relationship

Qualifacts’ support team is trying to address the backlog of tickets, and when they can answer my...

Nov 2023
||
(0)
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Manager

Relationship

I'm really happy with Qualifacts’ partnership committees. The partnership committees get together...

Nov 2023
||
(0)
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Manager

Relationship

If Qualifacts’ support team can’t answer my questions in a live chat and we have a ticket, it will...

Nov 2023
||
(0)
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Manager

Relationship, Value

Qualifacts has an offering where they build outcome visualization dashboards to show us how our...

Nov 2023
||
(0)
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CIO

Operations, Product

The upgrades go through a lot of vetting on the Qualifacts side, but when they get to us, we might...

Oct 2023
||
(0)
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CIO

Operations, Product

Our end users and counselors love Credible EHR. For our billing people, the system is a little...

Oct 2023
||
(0)
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CIO

Relationship

We still need the integration with the telehealth stuff. That is probably our biggest thing. We...

Oct 2023
||
(0)
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CIO

Relationship

Qualifacts just went to a new platform where we go to the web for support. They have a chat feature...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship

Credible merged with Qualifacts, and the focus now is on stability with the platform to ensure there...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship

We haven't had many requests, but Qualifacts is meeting their road maps and timelines. They have a...

Oct 2023
||
(0)
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CIO

Value

Nothing has really changed in regard to cost because of the old Credible charges. Credible didn’t...

Oct 2023
||
(0)
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CIO

Relationship, Operations

Qualifacts is really into working with the providers and including us in a lot of the upgrades and implementations....

Oct 2023
||
(0)
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CIO

Operations

Qualifacts has a learning management system, and each month, they put out free courses. We use the...

Oct 2023
||
(0)
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CIO

Loyalty, Product

The vendor is changing the user interface to make things look more unified between all of the...

Oct 2023
||
(0)
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CIO

Product

Credible EHR doesn’t integrate with our telehealth stuff or our financial software. One of our...

Oct 2023
||
(0)
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CIO

Relationship

If somebody is having an issue with the platform, the vendor will send out an email blast to...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship

We do believe we are partners with Credible. Even though they are now growing a lot bigger, we still...

Oct 2023
||
(0)
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CIO

Loyalty

I like the way that the vendor is putting resources into the product. They are not just siphoning...

Oct 2023
||
(0)
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Manager

Loyalty

We chose to discontinue Credible EHR due to really just lack of functionality and innovation....

Oct 2023
||
(0)
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Manager

Relationship, Product

Essentially, Qualifacts rolls out updates regularly, but I can't say when there haven’t been issues...

Oct 2023
||
(0)
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Manager

Relationship

Qualifacts has had a treatment plan module in the works for a really long time; the module is still...

Oct 2023
||
(0)
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Manager

Culture, Value

Credible EHR's cost isn't as high as the cost of other products, but for what the vendor charges,...

Oct 2023
||
(0)
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Manager

Product

Credible EHR is pretty easy to use, and that is the best part about the product. Because the...

Oct 2023
||
(0)
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Manager

Relationship

Qualifacts is pretty good about training, but support is a toss-up based on which technical support...

Oct 2023
||