Credible EHR
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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VP/Other Executive

Product

Credible EHR is not user friendly and does not do a lot of things that our previous system could do....

Sep 2023
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VP/Other Executive

Culture

The picture painted in some of the marketing that we saw from Qualifacts when we were first looking...

Sep 2023
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VP/Other Executive

Operations, Value

We pay the vendor to have our staff trained to use Credible EHR. There are courses to learn how to...

Sep 2023
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VP/Other Executive

Relationship

We do have a liaison from Qualifacts that we meet with regularly. There are times when that person...

Sep 2023
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VP/Other Executive

Product, Value

Having Credible EHR and the billing part speak to each other is cumbersome. The reports are done by...

Sep 2023
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VP/Other Executive

Culture, Relationship

The first thing Qualifacts needs to do is fix the scheduler; the vendor hears that from all of their...

Sep 2023
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VP/Other Executive

Operations

The training that Qualifacts provided us with was not of great quality. Everything is online. We can...

Sep 2023
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VP/Other Executive

Product

In Credible EHR when we put in the providers' schedules, there are 20-minute increments, and the...

Sep 2023
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VP/Other Executive

Product

In our previous system, if we needed our supervisors to sign off on something, we would put that...

Sep 2023
||
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VP/Other Executive

Product

In our old system, we had a drop-down list for other facilities and other things so staff members...

Sep 2023
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Manager

Loyalty

For the most part, things are going well with Credible EHR. When the Qualifacts merger happened,...

Sep 2023
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Manager

Operations, Product

The difference between our last system and our current system is that we actually controlled the...

Sep 2023
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Manager

Loyalty, Operations, Product

Qualifacts rolled out a Credible piece, and we still haven't gone that route because it seems like...

Sep 2023
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Manager

Operations

The top way I feel like Qualifacts drives value for our organization is through ease of use. I like...

Sep 2023
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Manager

Product

Credible EHR doesn't always perform as promised. Some things with Credible EHR can be a little...

Sep 2023
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Manager

Relationship

For the most part, Qualifacts’ support is really good. Lately, we have had a few issues where a few...

Sep 2023
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Manager

Value

We sometimes feel like Qualifacts nickel-and-dimes us, and we sometimes don't feel that way. There...

Sep 2023
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Manager

Relationship

Qualifacts’ support is getting better. I like the new customer care portal that allows us to contact...

Aug 2023
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Manager

Culture, Value

Qualifacts does charge for a lot of little things. We discovered that they charge for every single...

Aug 2023
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Manager

Culture, Value

There is a treatment plan in Credible EHR that doesn't operate the way that it was promoted to work,...

Aug 2023
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Manager

Loyalty, Product

We work with another software system, and having the records easily move from Credible EHR to the...

Aug 2023
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Manager

Loyalty, Product

I would like to see a more sophisticated user interface with Credible EHR and a bit more integration...

Aug 2023
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Manager

Relationship

We have a partner success manager from Qualifacts, but unfortunately, I don't feel like they are...

Aug 2023
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Manager

Relationship

Qualifacts’ help desk is really good and responsive. Qualifacts has incredible community support, so...

Aug 2023
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Manager

Operations

Credible EHR is an easy-to-use system for our end users. Qualifacts has a very good LMS that we can...

Aug 2023
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Manager

Relationship, Operations

Qualifacts is addressing some of our concerns like how we wouldn't get notified about an upgrade...

Aug 2023
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Manager

Loyalty, Relationship

Qualifacts is a nationwide company. Qualifacts offered EVV services, and that was part of our...

Aug 2023
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Manager

Loyalty, Relationship, Product

Integration has been a problem with other systems we have wanted to integrate with, but Qualifacts...

Aug 2023
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Manager

Loyalty

Qualifacts is trying to improve. We definitely need a patient portal. Qualifacts’ patient portal was...

Aug 2023
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Manager

Operations

I usually tell people who are considering Credible EHR that when implementing it, they should...

Aug 2023
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Director

Culture

Qualifacts attempts to keep all their promises, but I think they get ahead of themselves. We signed...

Jul 2023
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Director

Loyalty, Relationship

The vendor is working toward developing new technology, but they are not there yet. They recently...

Jul 2023
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Director

Relationship

Qualifacts recently upgraded to a new support system, so we are hoping to see an improvement in...

Jul 2023
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Director

Product

We are very happy with the system. It is very user friendly for clinicians. The reporting is very...

Jul 2023
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Manager

Culture

For the client portal, Qualifacts acquired another EHR product, and I asked my colleagues whether...

Jul 2023
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Manager

Product

The big issue with Credible EHR is that if we have someone in the waiting room or we want to send a...

Jul 2023
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Manager

Relationship

Qualifacts is not delivering on their vision. What really riles me up with Qualifacts is that they...

Jul 2023
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Manager

Relationship

Qualifacts is pretty good at support; their service is not bad, but it is not great. Everyone at...

Jul 2023
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Manager

Culture, Loyalty, Relationship, Product

Every time Qualifacts does a new release, something breaks, and sometimes it is something that was...

Jul 2023
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Manager

Relationship, Product

Qualifacts does upgrades and whatnot, but if something breaks, the upgrades we get aren’t what the...

Jul 2023
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Manager

Product

The ePrescription tool is ridiculously cumbersome, and that is supposed to be fixed by Qualifacts,...

Jul 2023
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Manager

Culture, Relationship

Qualifacts is in the process of creating upgraded modules, and they promised a bunch of things. Now...

Jul 2023
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Manager

Operations

Credible EHR looks like an old website from the '90s, but that means it is also very easy to...

Jul 2023
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Manager

Relationship, Product

Qualifacts’ service is not proactive, especially with the updates. The providers and users are the...

Jul 2023
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Manager

Product

Credible EHR does not have a lot of interoperability; that is where we suffer. They are behind on...

Jul 2023
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Manager

Relationship, Product

We have struggled with Qualifacts' clinical piece. It lacks so many features that other products...

Jul 2023
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Manager

Value

Qualifacts had been pushing a new platform with new functionality for years. When it finally came...

Jul 2023
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Manager

Loyalty, Relationship

After the management change at Qualifacts a couple of years ago, we thought there might be some...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

Credible Behavioral Health is good at pulling in whoever they need to when we have issues.

Jun 2023
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Analyst/Coordinator

Product

The system has an advanced search and an ad hoc search from which we can extract data. They also...

Jun 2023
||
(0)
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Analyst/Coordinator

Loyalty

Our satisfaction with Credible EHR has been dropping every single year. The management changed at...

Jun 2023
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(0)
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Analyst/Coordinator

Culture, Product

When we purchased Credible EHR, Qualifacts said they had a mobile piece. They do have one, but we...

Jun 2023
||
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Analyst/Coordinator

Culture, Product

Something we received as a half-truth from the vendor was the promise of the ability to have a...

Jun 2023
||
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Analyst/Coordinator

Value

Qualifacts just purchased an amazing OnCall Health product, which was going to give us a telehealth...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Credible Behavioral Health has an internal way to submit task tickets, and they were going to...

Jun 2023
||
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Analyst/Coordinator

Loyalty, Operations

A selling point that attracted us was that the vendor has a full-blown LMS for their product. It is...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture

If we take Credible EHR at face value, it works as promoted. We actually saw it work on the screen;...

Jun 2023
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Analyst/Coordinator

Value

We had a project where we were trying to get information pulled into Credible EHR automatically, and...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Credible Behavioral Health does pretty well with communication, but they do terribly at documenting...

Jun 2023
||
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Analyst/Coordinator

Product

A complete failure we experienced with Credible EHR was with messaging. We purchased a product that...

Jun 2023
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Analyst/Coordinator

Product, Value

Credible EHR is thousands of times better than what we had before. But before, we were still also...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

A large amount of research went into selecting Credible EHR, and it has been painful for us because...

Jun 2023
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(0)
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CIO

Relationship

When Qualifacts merged with Credible, they kept the Qualifacts name and didn’t do something...

May 2023
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(0)
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CIO

Loyalty, Relationship

We are excited that we are starting to see the vendor's vision come to fruition. The vendor is...

May 2023
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(0)
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CIO

Loyalty, Value

As long as we see enhancements to Credible EHR and its infrastructure, I don't see us jumping off...

May 2023
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(0)
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CIO

Relationship

Qualifacts has been lacking a little regarding customer support. The vendor's support is not what it...

May 2023
||
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CIO

Loyalty

We are pretty happy with the integrations in Credible EHR, but some big things are coming out, and...

May 2023
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CIO

Product

Credible EHR doesn't meet all our billing needs. There are some things we would like to see that...

May 2023
||
(0)
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CIO

Relationship

Qualifacts tries to be proactive. For example, they reach out to us to do wellness checks and give...

May 2023
||
(0)
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CIO

Product

Credible EHR works how Qualifacts says, and we have never had any issues. The vendor has done a lot...

May 2023
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CIO

Relationship, Operations

Qualifacts has a road map, and they have been on top of it. The vendor is good at sending out notes...

May 2023
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(0)
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CIO

Operations, Product

We are a little disappointed with the upgrades Qualifacts makes to Credible EHR. Although the...

May 2023
||
(0)
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CIO

Loyalty, Relationship, Operations

One thing that we hope to see from the vendor is in-person conferences. We miss networking with...

May 2023
||
(0)
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Manager

Value

We have to pay to add most modules to the EHR.

May 2023
||
(0)
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Manager

Loyalty

Qualifacts has plans to provide product updates and redo the look of the EHR. The vendor recently...

May 2023
||
(0)
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Director

Relationship

I would change this solution if I could. It is starting to look and feel like outdated software....

May 2023
||
(0)
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Director

Product

We are able to develop the reports that we need fairly easily. The system is very strong in terms of...

May 2023
||
(0)
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Director

Relationship, Product

Recently, Qualifacts hasn't improved things for their current customer base. If something breaks...

May 2023
||
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Manager

Relationship

The vendor has meetings with us, so we know who they are. They do a good job of looking at not only...

May 2023
||
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Manager

Value

We receive our money’s worth for the abilities that we have. The vendor does well. We have some pain...

May 2023
||
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Manager

Value

The vendor’s new charging system is actually pretty good. The vendor does still separate things out,...

May 2023
||
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Manager

Operations

The vendor does a good job with training. They do a wide variety of training, and that is nice....

May 2023
||
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Manager

Relationship

I sometimes wish the vendor were a little faster with some things. They still do a good job, but...

May 2023
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Manager

Operations, Product

It is sometimes hard to get some of the data out if we don't know how to get the SQL to work. That...

May 2023
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Manager

Product

The quality is great. I can change things on the fly and make the product very individualized...

May 2023
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Manager

Relationship

The vendor has a good chat system. Their support is really good. If the vendor can't meet our needs...

May 2023
||
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Director

Relationship, Operations

Up front, the onboarding was relatively smooth with Qualifacts. We had significant support from the...

May 2023
||
(0)
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Director

Relationship

Before Credible was bought out, they had a bit of a slip in their responsiveness and general...

May 2023
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Director

Product

I love that Credible EHR is customizable. It is not a one-size-fits-all EHR, and the platform allows...

May 2023
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Director

Product

We have been concerned about Qualifacts’ patient portal. They are not in that business, and they...

May 2023
||
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Director

Relationship, Product

We would like more efficiency and proactivity in local politics. I understand that is a big ask, but...

May 2023
||
(0)
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Director

Operations

Qualifacts used to have a shadow domain where we could essentially copy and paste our live domain...

May 2023
||
(0)
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VP/Other Executive

Culture, Relationship, Product

Qualifacts had a process for archiving attachments so that they wouldn’t count against our storage...

May 2023
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(0)
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VP/Other Executive

Product

Credible EHR is easy to use. If a user just opens it up, seeing the dashboard and everything...

May 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

Qualifacts is working on improving Credible EHR. During the start of the pandemic, we asked about...

May 2023
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VP/Other Executive

Relationship

When I put in a task ticket and do live support with Qualifacts, their technicians and help desk...

May 2023
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(0)
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VP/Other Executive

Relationship

I don’t believe Qualifacts is proactive because they are just there when we are having problems. I...

May 2023
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(0)
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VP/Other Executive

Relationship

I have met Qualifacts’ executives. They come to the town hall meetings and let us know where the...

May 2023
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(0)
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VP/Other Executive

Culture, Value

Qualifacts used to charge for things ad hoc, such as forms, storage, and things like that, but they...

May 2023
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(0)
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VP/Other Executive

Value

We have some issues with what Qualifacts charges for storage. We have to be very cognizant of that....

May 2023
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(0)
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VP/Other Executive

Operations

Right now, there is minimal training on Qualifacts’ part. We don’t have on-site training from the...

May 2023
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(0)
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Analyst/Coordinator

Relationship

Our problems don't get fully resolved. They might get partially resolved, but then something else...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Qualifacts will sometimes reach out with guidance and insights on potential workarounds, but only...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I haven't had a wonderful experience with Credible EHR. If I were to recommend it to a peer, I would...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

The product is begrudgingly part of our long-term plans. The vendor frequently gives us upgrades...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I can never really tell whether Qualifacts' people are empowered to solve our problems. More often...

May 2023
||
(0)
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CEO/President

Product

I like that Credible EHR is a Windows-based system and that we can put all my programs in there. The...

May 2023
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CEO/President

Product

Not all of Credible EHR's modules are intuitive. We can't pull data from one form to another. We...

May 2023
||
(0)
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CEO/President

Relationship, Product

Qualifacts has tried to keep their promises. They have not been able to come through in terms of...

May 2023
||
(0)
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CEO/President

Relationship, Product

Qualifacts really struggled with meeting our needs around state reporting. There are some things...

May 2023
||
(0)
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CEO/President

Relationship

A positive with Qualifacts is that I have a partner relationship manager. The one I had before my...

May 2023
||
(0)
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Analyst/Coordinator

Value

We are definitely nickel-and-dimed for Credible EHR. We went the cheapest route we could go, and...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Every time Qualifacts does an upgrade, something else goes wrong.

Apr 2023
||
(0)
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Analyst/Coordinator

Product

The client portal is not user friendly. It is very frustrating for employees and patients. I can't...

Apr 2023
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(0)
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Analyst/Coordinator

Product

The schedule is cumbersome and not very user friendly. It can be very confusing for people. And...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

I like that Credible EHR can be individualized to improve privacy and comply with HIPAA...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

The client portal is not really directly linked with Credible EHR. There is a disconnect between the...

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship

We reach out to our assigned representative, but they don't know the answer, so we have to follow up...

Apr 2023
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(0)
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CEO/President

Loyalty, Loyalty, Relationship, Relationship, Value, Value

Recently, we were running into issues with claims processing correctly. We weren’t getting answers...

Apr 2023
||
(0)
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CEO/President

Culture, Culture, Value, Value

Credible charges for every little thing. We have a set number of hours of technical assistance and...

Apr 2023
||
(0)
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CEO/President

Operations, Operations, Value, Value

Credible hasn't broken the system down in the training material to the point where the system is...

Apr 2023
||
(0)
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CEO/President

Product, Product

The solution meets our needs when it works. There are a lot of kinks on the back end that Credible...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

Things have been better since the merger with Qualifacts. But their timelines for enhancements have...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Credible EHR has had a few bugs. The vendor didn't identify some problems in some QA processes, and...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Operations, Product, Product

Credible EHR is so personalized and so customizable that it is really hard to use the vendor's...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Our partner relationship manager is fantastic. They are extremely supportive and responsive.

Apr 2023
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Manager

Loyalty, Operations, Value

When we took on Credible EHR, the vendor's flexibility and the fact that we could develop our own...

Apr 2023
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Manager

Culture, Value

Most of what Qualifacts charges for is their major products. The vendor recently acquired another...

Apr 2023
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Manager

Relationship, Operations

When Qualifacts does upgrades, other things change that we are not made aware of. That creates some...

Apr 2023
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Manager

Product

We have to use Excel for all our reporting. We always have to export the reports and work them in a...

Apr 2023
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Manager

Product

The product has some latency at times. and I believe our IT person said the issue is not really with...

Apr 2023
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Manager

Product

HIE integration is not happening for us with Credible EHR. I hear that other states have that...

Apr 2023
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Manager

Relationship

Qualifacts will do video calls with us when needed, and every time I have done the calls, they have...

Apr 2023
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Director

Product

Credible EHR has been the easiest EHR system I have ever used. It works well for end users. However,...

Apr 2023
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Director

Relationship

We have a dedicated representative, and we also can do chats. Rather than having to submit a ticket...

Apr 2023
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Director

Value

Based on the amount of space in the system, if we are uploading documents and things like those, the...

Apr 2023
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Director

Relationship, Operations

Qualifacts has improved with having more access to people who can help us with issues. Before, we...

Apr 2023
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Director

Relationship, Product

At times when new things are implemented, they break other things and create problematic situations....

Apr 2023
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VP/Other Executive

Product

There is a lot of program latency in Credible EHR, and some weird things happen in the software that...

Mar 2023
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VP/Other Executive

Operations, Product

The updates that Qualifacts does are not completely vetted before they are implemented, so things...

Mar 2023
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VP/Other Executive

Loyalty, Product

We are trying to integrate Credible EHR with a non-EHR system, and that is taking forever.

Mar 2023
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VP/Other Executive

Relationship

All of Qualifacts' support people are smart, cordial, and helpful. We are happy that several people...

Mar 2023
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VP/Other Executive

Relationship

Since Credible EHR was bought by Qualifacts, the vendor's service has not been good. I am not...

Mar 2023
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VP/Other Executive

Product

I like Credible EHR. There are some issues with it, but I like it. It is pretty customizable. The...

Mar 2023
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Director

Product

We like how easy Credible EHR is to use. It is a very user friendly system. It isn't too confusing...

Mar 2023
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Director

Product

In Credible EHR, we would like to be able to capture multiple signatures. When a patient goes into...

Mar 2023
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Director

Product

We would like to see improvements to the system that would allow us to put beds on hold for patients...

Mar 2023
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Director

Relationship

Qualifacts' web support response times are a little longer than they used to be.

Mar 2023
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Manager

Product

We get a lot of positive feedback on Credible EHR from our staff, and I love the ease of getting...

Feb 2023
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Manager

Operations, Product

Every time the vendor runs updates, something breaks. The vendor needs to do more testing before...

Feb 2023
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Manager

Relationship

The vendor has had a lot of turnover in the account representative position. Sometimes we have been...

Feb 2023
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Manager

Relationship

Since Credible merged with Qualifacts, we have started to see a decline in response times. Our...

Feb 2023
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Manager

Relationship

Credible has a chat service ticket system, and that has been a huge help for us because we have been...

Feb 2023
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Manager

Loyalty

Credible's system is not a daily solution. It is meant for therapy sessions and things. For that...

Feb 2023
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Manager

Culture

There seems to be a disconnect between the people we deal with at Credible. What they sell us is not...

Feb 2023
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Manager

Product

One big issue we see in Credible's system is on the reporting side. The vendor makes sure we always...

Feb 2023
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Manager

Relationship

When Credible wants to help their clients, the service they offer is fantastic. However, getting to...

Feb 2023
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Analyst/Coordinator

Loyalty, Value

Credible's software is pretty robust, but most of the available modules have an added cost. We have...

Feb 2023
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Analyst/Coordinator

Operations, Product

There are always changes in Credible's software. Sometimes the changes are hard to keep up with. A...

Feb 2023
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Analyst/Coordinator

Operations

The vendor has a knowledge base that we can use to access articles and such, but sometimes the...

Feb 2023
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Director

Product

For a generic end user, like the majority of my staff, Credible Behavioral Health Enterprise...

Feb 2023
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Director

Relationship, Product

Credible’s deliveries are usually behind the times or aren't relevant to our particular organization....

Feb 2023
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Director

Relationship

The task tickets with Credible are often open for months on end with very little communication, and...

Feb 2023
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Director

Relationship

With the previous owner of Credible, we could count on anyone hopping on a call and helping us solve...

Feb 2023
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COO

Operations

We had a very positive implementation experience with Credible. The process was very different from...

Feb 2023
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COO

Operations

We don't really get training for the system. We get release notes, and the vendor does training at...

Feb 2023
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Director

Operations

Credible has training videos for brand-new users, but the videos are very generic. The ongoing...

Feb 2023
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Director

Product

Credible's system does function the majority of the time, and it is very intuitive. We can take care...

Feb 2023
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Director

Relationship

Credible is really good at asking about what we want to happen, but they mostly just suggest...

Feb 2023
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COO

Operations, Product

Credible Behavioral Health Enterprise Software is user friendly enough that our internal trainer can...

Feb 2023
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VP/Other Executive

Relationship, Product

We like that the software encompasses the breadth of services that we do. We like that it is...

Feb 2023
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VP/Other Executive

Relationship

We have an account manager, but we do not think they have as much power as they had before Credible...

Feb 2023
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VP/Other Executive

Relationship

When we approached Credible about the potential merger to try to enlist some help figuring out some...

Feb 2023
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COO

Culture

We were sold on the idea that we would be able to message primary care providers in the community,...

Feb 2023
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COO

Relationship

The process for giving feedback about ideas or things that need improvement in the system is so...

Feb 2023
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COO

Relationship

When it comes to communicating about things that are going on, Credible is way better than any...

Feb 2023
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Director

Operations

Since Qualifacts bought out Credible, the implementations have not been particularly effective....

Feb 2023
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Analyst/Coordinator

Relationship, Product

Credible wasn't able to integrate a particular assessment tool into their system. We have asked them...

Feb 2023
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Analyst/Coordinator

Product

Some of our staff members who have used other EHRs say that Credible's EHR is more user friendly....

Feb 2023
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Analyst/Coordinator

Product

The Credible solution works really well for our medical, behavioral health, and residential needs....

Feb 2023
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Analyst/Coordinator

Relationship

I don't know why the following is a practice, but I notice that the support team is very quick to...

Feb 2023
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Analyst/Coordinator

Relationship, Operations

The vendor has different tools available for helping us. I like that the vendor has a live chat. We...

Feb 2023
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Analyst/Coordinator

Relationship

We are able to call the support team, but I haven't called them because they say a call is only...

Feb 2023
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Analyst/Coordinator

Relationship

If we want to see something changed or something new added into Credible's software, then we have to...

Feb 2023
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Director

Relationship

I would want to tell Credible’s executives that they really need to listen. I think that they are...

Feb 2023
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Manager

Product

Credible’s reporting is hands down the best we can find in terms of giving us the ability to do our...

Feb 2023
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Manager

Loyalty

I would like to see Credible improve their patient portal in terms of clients seeing information and...

Feb 2023
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Manager

Relationship, Operations, Product

Credible’s biggest shortcoming is their QA process for updates. They also don't give us notice of...

Feb 2023
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CIO

Relationship

The vendor involvement is pretty minimal, but part of that is on us. Recently, Credible’s service...

Feb 2023
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CIO

Loyalty

I like that we can access all the data that is in the system and that Credible has built tools to...

Feb 2023
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CIO

Loyalty, Product

I would like to see some of the visual aspects of the system enhanced. The schedule is dated and a...

Feb 2023
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Manager

Relationship

When the vendor was just Credible, their executive involvement was horrible. Since Credible was...

Feb 2023
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Director

Relationship

We have some concerns because not everyone is thrilled with the Credible product. There are a lot of...

Feb 2023
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Director

Loyalty, Relationship, Product

I like the road map that Credible has for their software. I feel like they are taking steps and...

Feb 2023
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Director

Relationship

Credible has improved their account-executive relationship over time. They have added an additional...

Feb 2023
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Director

Relationship, Product

Credible has a gap in some of their system's long-term functionality loops and bugs. We have had...

Feb 2023
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Director

Operations

We had certain people trained on forms when we originally got Credible's product, but now those...

Feb 2023
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Director

Relationship, Product

There have been treatment plan issues forever. I have put in tickets, and at this point, I do not...

Feb 2023
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Manager

Culture

We have had some challenges with things that weren't discussed prior to purchasing Credible’s...

Feb 2023
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Manager

Relationship

We have regular meetings with the vendor. That is a promise they have kept. However, there have been...

Feb 2023
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Manager

Operations, Product

When using the product, it is easy to document things live and complete them. Then everyone can see...

Feb 2023
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Manager

Product

Our staff members were told by the vendor to start cloning visits in the product because that would...

Feb 2023
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Analyst/Coordinator

Relationship

The vendor does keep their promises but not always on the timelines that they initially said....

Feb 2023
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Analyst/Coordinator

Relationship

We have regular calls with Credible’s senior leadership all the way up to their CEO. This is the...

Feb 2023
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Analyst/Coordinator

Loyalty, Relationship

We are working on building some things to help us really understand our data from all different...

Feb 2023
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Analyst/Coordinator

Relationship

Credible has been so supportive over the whole spectrum from our executive leadership meetings down...

Feb 2023
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Analyst/Coordinator

Product

We are overall happy with Credible, especially compared to the vendor we came from for our EHR....

Feb 2023
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Analyst/Coordinator

Loyalty

Our biggest pitfall with Credible right now is their lack of a functional client portal, but that is...

Feb 2023
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Analyst/Coordinator

Culture, Value

Credible is very up front with the cost initially. Sometimes when we are thinking about adding...

Feb 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Credible is working on the ability to receive data from different healthcare exchanges but not the...

Feb 2023
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Analyst/Coordinator

Relationship

Anytime we reach out to Credible for help with ideas or to brainstorm workflows, they always jump on...

Feb 2023
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COO

Product

The solution is very user friendly compared to our previous system. From an IT perspective, the...

Feb 2023
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COO

Product

With the inpatient module, we can easily see who is assigned to beds and which beds are open. The...

Feb 2023
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COO

Culture

When customers contract with Credible, they get a specific number of forms that they can use; after...

Feb 2023
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Manager

Operations

The vendor trained the people that were part of the go-live team, and we had access to training,...

Feb 2023
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Analyst/Coordinator

Relationship, Product

Product stability is a challenge. There have been a lot of broken things that have not worked and...

Jan 2023
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Analyst/Coordinator

Culture, Relationship

Eventually Credible keeps their promises. It just takes a long time to get their road map out....

Jan 2023
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Analyst/Coordinator

Loyalty, Value

During our due diligence and RFP process, we rated Credible’s software as a B to B- product, and it...

Jan 2023
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Analyst/Coordinator

Culture, Product

The billing part of Credible's system is generally good. If we follow through and do what we are...

Jan 2023
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Analyst/Coordinator

Loyalty

We chose the Credible solution primarily because of the way that it looked from a user standpoint in...

Jan 2023
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Manager

Loyalty, Product

Our biggest issue with the product is that the software design is decades old and is not really...

Jan 2023
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Analyst/Coordinator

Product

A lot of the updates that Credible has done recently have introduced new bugs to current...

Jan 2023
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Analyst/Coordinator

Relationship, Operations, Product

After we went live, there was a huge latency and system outage problem. My sense was that Credible...

Jan 2023
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Analyst/Coordinator

Product

As far as interoperability goes, Credible doesn't have a good solution that allows us to connect to...

Jan 2023
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Analyst/Coordinator

Operations

One of the best things that Credible has going for them is their ongoing learning. They host several...

Jan 2023
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Analyst/Coordinator

Product

Credible’s ePrescription module is not very good. Prescribers have to send each medication...

Jan 2023
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Analyst/Coordinator

Loyalty

Credible doesn't really support telehealth services. They have been talking about telehealth since...

Jan 2023
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Analyst/Coordinator

Relationship, Operations

Credible knows what partners need and want, but Credible rushed with some of the things on their...

Jan 2023
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Analyst/Coordinator

Loyalty, Relationship

There hasn't been a clear vision of how Credible is going to approach their road map. That may be...

Jan 2023
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Manager

Culture, Relationship, Product

Credible promised to add some things to the solution years ago, but we still have not gotten...

Jan 2023
||
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Manager

Relationship

Credible’s support team is not terrible, but the team has an incorrect focus for their service. The...

Jan 2023
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Manager

Product

Credible's product isn’t guiding us toward the outcomes that we need. The system does what we need...

Jan 2023
||
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Manager

Loyalty

I hope that Credible will start to present some of the things that they promised us, but I don't...

Jan 2023
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Analyst/Coordinator

Relationship, Value

Any issue with the system that is impacting the customers' revenue should be given a high-level...

Jan 2023
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Director

Product

Credible's software is pretty user friendly. The vendor is flexible when it comes to being able to...

Jan 2023
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Director

Operations, Product

I would suggest that the vendor work on the report-building portion of the system. Credible has BI...

Jan 2023
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Analyst/Coordinator

Operations, Product

When we implemented this system, we looked at a lot of different vendors' systems, and I have been a...

Jan 2023
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Analyst/Coordinator

Operations

The vendor was very hands on during the implementation, so it went pretty well. The vendor has a lot...

Jan 2023
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Manager

Product

Some people are not very technology savvy and do not spend much time in the system. There are some...

Jan 2023
||
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Analyst/Coordinator

Product

Overall, the system has been a really good solution for us. Our staff members love the system's...

Jan 2023
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Analyst/Coordinator

Culture, Value

Credible doesn't do integrations. It is difficult for us to integrate other systems with Credible's...

Jan 2023
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Analyst/Coordinator

Product

Overall, the product is good. I would be willing to refer it to others.

Jan 2023
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Analyst/Coordinator

Product, Value

We have to do a lot of back-end reporting to try to identify how things have changed over time. That...

Jan 2023
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