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Q-Connect Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We will be replacing Quality Reviews with another vendor for better alignment with our system...
Quality Reviews has been very on top of things. We have had some cases where patients have submitted...
Q-Connect could work really well for some smaller systems and maybe for some really big systems, but...
While Q-Connect integrates well, the fact that it is a standalone solution is a little bit tricky at...
I have been pretty positive about the platform; there are just some pieces of functionality we wish...
Quality Reviews’ implementations have been good. There have been a few bumps in the road along the...
Q-Connect is definitely worth some of the money we put into it, but Quality Reviews is trying to...
Commentary Summary
Comment Type Breakout