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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Featured  Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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User Commentary

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CNO

Relationship

Quality Reviews makes themselves available multiple times a month in order to help us and go over...

May 2024
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(0)
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CNO

Product, Value

The product gives us an indication of what the patients are experiencing, but that doesn't translate...

May 2024
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CNO

Product

We do have a lot of patients who are more comfortable responding in their native language, and we do...

May 2024
||
(0)
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Manager

Product

Q-Reviews is really easy. The survey comes in a text message, so it is great. I know that patients...

Feb 2024
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(0)
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Manager

Product

Q-Reviews could be more easily integrated into our existing systems, but that could be a limitation...

Feb 2024
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CNO

Relationship

Quality Reviews is so easy to work with. They are very adaptive, and when we make a request for any...

Jan 2024
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Director

Relationship

We have a collaborative relationship with the vendor, and we have provided feedback on a lot of...

Dec 2023
||
(0)
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Director

Product

Our users have taken to the product really well. We have rarely, if ever, heard of the patients...

Dec 2023
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Director

Loyalty

Quality Reviews has been a great vendor partner. They have been willing to try new things with us...

Dec 2023
||
(0)
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Director

Product

We do have an integration between Q-Reviews and our EMR. We get data from our EMR into Q-Reviews,...

Dec 2023
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Director

Relationship, Product

The vendor has done some good work to try and make the reporting robust. I don't know that they have...

Dec 2023
||
(0)
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Director

Relationship

The vendor’s support team is really quick about things. They notify us oftentimes when there are...

Dec 2023
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VP/Other Executive

Relationship

Quality Reviews has been very attentive and a great partner.

Oct 2023
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(0)
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VP/Other Executive

Product

There are various ways of sending information. One of the ways, HL7, is not as nimble as others when...

Oct 2023
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VP/Other Executive

Product

With Q-Reviews, we look for aggregated data that points at trends of pain points and things that are...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

There are no plans to replace Q-Reviews, but we should consolidate where we can. We will decrease...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

Quality Reviews is much smaller than other vendors, and they almost function as a software vendor to...

Oct 2023
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Related Articles
Article
KLAS article icon
Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.



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