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Cloudmed Automation Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Relationship

We work directly with R1’s engineers quite a bit, and we are a longtime client of R1's for some of...

Nov 2023
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Analyst/Coordinator

Relationship

We have personal support from R1. I have their email address and phone number, but that has always...

Nov 2023
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Analyst/Coordinator

Operations

R1 has provided us with training free of charge even after being with them for a long time. They...

Nov 2023
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Analyst/Coordinator

Relationship, Operations, Product

R1 comes out with new upgrades all the time. Every once in a while, they have one that has a flaw or...

Nov 2023
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Analyst/Coordinator

Operations, Product

I have been using it for a really long time, and maybe that softens my opinion a little. I don't...

Nov 2023
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Analyst/Coordinator

Product

R1 needs to upgrade their FTP to meet current standards. That is an off-label use of the product,...

Nov 2023
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Analyst/Coordinator

Relationship, Product

R1 is pushing the boundaries all the time with this particular product, and they are always looking...

Nov 2023
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Analyst/Coordinator

Relationship

R1 is currently having a problem with their web support. They have transitioned from company to...

Nov 2023
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Analyst/Coordinator

Product, Value

During the COVID-19 pandemic, the product allowed us to divert claims from going to the patient...

Nov 2023
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Analyst/Coordinator

Relationship, Product

The user community shares among itself pretty well. That is a good thing, and that is promoted by...

Nov 2023
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Analyst/Coordinator

Product

We had a server with the software on it crash the other day, and everybody's hair was standing on...

Nov 2023
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Manager

Relationship

With R1, we work with a lot of the same folks who have been with the organization for a very long...

Oct 2023
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Manager

Value

R1 used to sell us separate service lines for different vendors. Now, there is really just one...

Oct 2023
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Manager

Product

I don’t really have a lot of complaints about R1's system. It does what it is supposed to do. There...

Oct 2023
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Manager

Value

Cloudmed Automation’s price went up quite a bit in the last couple of years, and we are limited to...

Oct 2023
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Manager

Operations, Product

Jumping in and using Cloudmed Automation is not always the easiest thing. I actually have to...

Oct 2023
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Manager

Loyalty, Product

I have heard R1 mention the future version of their platform. For their mere survival, they have to...

Oct 2023
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Manager

Relationship

R1’s support is great, but it has always been great. The contract services for consulting and script...

Oct 2023
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Analyst/Coordinator

Product

Cloudmed Automation is very versatile and flexible. It does what it is designed to do. In the years...

Sep 2023
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Analyst/Coordinator

Relationship

Cloudmed’s support team is excellent. They have never failed to respond on the same day for service...

Sep 2023
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Analyst/Coordinator

Product

The system's dashboard is very good for scheduling. It allows us to run and monitor scripts. That...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

The vendor has set things up so that we can use their APIs instead of interacting with their actual...

Jul 2023
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Analyst/Coordinator

Relationship

The quality of the vendor's support has dropped a bit. Since the vendor has become bigger, they...

Jul 2023
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Analyst/Coordinator

Product

The vendor rewrote their dashboard, and there are some things that are quirky about it now. We may...

Jul 2023
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Manager

Product

The product’s main function is creating scripts. People create and program things, and we also have...

Jun 2023
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Manager

Relationship

We have a level of comfort with the vendor; if we have a question about a script or can't figure...

Jun 2023
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Analyst/Coordinator

Product

Cloudmed Automation is a solution that can be useful for all sizes of healthcare. If an organization...

May 2023
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Analyst/Coordinator

Product

Cloudmed recently added functions within their software so we can reuse code. They had a webinar on...

May 2023
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Analyst/Coordinator

Loyalty, Product

Things have been going well with Cloudmed Automation. It is satisfying our needs, and there are no...

May 2023
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Analyst/Coordinator

Loyalty

Right now, with the way our organization is set up, things are a little more laborious than we want....

May 2023
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Analyst/Coordinator

Product

Cloudmed offers options, and it is really up to the organization as to whether they can adopt the...

May 2023
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Analyst/Coordinator

Relationship, Value

Cloudmed’s support people have helped us in the past at no charge. We pay an annual license fee, and...

May 2023
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Director

Product

People definitely need programming skills to use the solution. Other automation tools just involve...

Jan 2023
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Director

Relationship

The support people are phenomenal. I get a lot of very complimentary feedback about the support team...

Jan 2023
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Director

Product

The vendor has switched to a different authentication method to get into the site, so we have had to...

Jan 2023
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Director

Loyalty, Relationship

One of the overall things that we are feeling is that the EMUE product that is specific to Soarian...

Jan 2023
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Director

Loyalty, Product

We switched internet browsers, and that was a huge thing. We ended up finding a lot of things in the...

Jan 2023
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Director

Operations

The training is easy to come by. Cloudmed does a good job of tailoring the training to the questions...

Jan 2023
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(0)
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Analyst/Coordinator

Product

The only thing I can't get to work regularly is the automatic scheduling part of the solution. I...

Dec 2022
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Analyst/Coordinator

Product

The scheduling part of the product works sometimes, and sometimes it doesn't. We automatically...

Dec 2022
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Analyst/Coordinator

Relationship

Cloudmed’s support team is wonderful. Anytime that I get stuck or have to create something new, the...

Dec 2022
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Analyst/Coordinator

Operations, Product

The product is very user friendly and easy to use. We have taken on a lot of scripts to ease our...

Dec 2022
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Analyst/Coordinator

Product

Some of our systems can't interface with our main financial system. Cloudmed's system specs out...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship, Product

I don't think that the vendor can do any better. They are great, and I love their product. The...

Dec 2022
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(0)
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Director

Loyalty, Relationship

Cloudmed has been extremely responsive when application updates have caused issues with scripts to...

Dec 2022
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(0)
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VP/Other Executive

Culture, Value

The product was very effective in our business for many years at quite a reasonable price point. The...

Dec 2022
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(0)
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Director

Relationship

I had an issue once, and multiple people from Cloudmed’s organization got on a call with a team at...

Dec 2022
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(0)
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Director

Relationship, Product

I discuss everything I encounter that I would like an improvement on. And most of the time, Cloudmed...

Dec 2022
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(0)
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Director

Product

Cloudmed’s integration with different databases and products is their greatest strength. As long as...

Dec 2022
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(0)
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Director

Product

Cloudmed Automation doesn't integrate well with Windows. There is integration with Microsoft Edge...

Dec 2022
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(0)
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Manager

Relationship

Cloudmed comes on-site and helps us with our use cases. They get us set up and make sure we have a...

Dec 2022
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(0)
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Manager

Product

Cloudmed Automation is very simple; it does exactly what we tell it to do.

Dec 2022
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(0)
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Manager

Relationship

Cloudmed has excellent support people who are actively involved and proactive. I would absolutely...

Dec 2022
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(0)
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Manager

Relationship

We have dozens of additional use cases that we are considering for Cloudmed. We are self-sufficient...

Dec 2022
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(0)
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Manager

Relationship, Operations

We have worked closely with the vendor on upgrades, overall troubleshooting, and professional...

Dec 2022
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(0)
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Manager

Product, Value

Our admissions office had a very manual process of running reports and then manually changing things...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

If I send the support team an email, they usually respond pretty quickly. They respond to me a lot...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

Cloudmed always solves problems. Nothing is pending that I have to escalate, but on some of our...

Dec 2022
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(0)
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Analyst/Coordinator

Value

I would tell a friend that Cloudmed Automation is a good general tool and is worth the cost if used....

Dec 2022
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(0)
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Analyst/Coordinator

Product

Cloudmed does a pretty good job. Cloudmed Automation does everything we need it to do. It doesn't...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship, Product

If we have networking issues, Cloudmed Automation has trouble reaching a license manager, and that...

Dec 2022
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(0)
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Manager

Loyalty, Relationship

I don't think that our level of comfort with the vendor will change in the future. Our experiences...

Dec 2022
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(0)
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Manager

Relationship

We have increased our use of the product, and that has gone well. We were wary of the change from...

Dec 2022
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(0)
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Manager

Product, Value

The product is only missing a few minor things. We can do without those things though.

Dec 2022
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(0)
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Manager

Relationship

The vendor listens to their clients' needs and tries to meet those needs as best as they can. I...

Dec 2022
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(0)
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Manager

Relationship

The vendor's leaders have worked really hard to get the system to where it is. We purchased a...

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

Cloudmed frequently updates their products, so they stay current with their clients' needs. Anytime...

Dec 2022
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(0)
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Analyst/Coordinator

Product

Cloudmed can enable end users to push buttons and run scripts.

Dec 2022
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