Commentary Summary
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User Commentary
Relationship
We work directly with R1’s engineers quite a bit, and we are a longtime client of R1's for some of...
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Relationship
We have personal support from R1. I have their email address and phone number, but that has always...
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Operations
R1 has provided us with training free of charge even after being with them for a long time. They...
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Relationship, Operations, Product
R1 comes out with new upgrades all the time. Every once in a while, they have one that has a flaw or...
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Operations, Product
I have been using it for a really long time, and maybe that softens my opinion a little. I don't...
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Product
R1 needs to upgrade their FTP to meet current standards. That is an off-label use of the product,...
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Relationship, Product
R1 is pushing the boundaries all the time with this particular product, and they are always looking...
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Relationship
R1 is currently having a problem with their web support. They have transitioned from company to...
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Product, Value
During the COVID-19 pandemic, the product allowed us to divert claims from going to the patient...
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Relationship, Product
The user community shares among itself pretty well. That is a good thing, and that is promoted by...
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Product
We had a server with the software on it crash the other day, and everybody's hair was standing on...
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Relationship
With R1, we work with a lot of the same folks who have been with the organization for a very long...
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Value
R1 used to sell us separate service lines for different vendors. Now, there is really just one...
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Product
I don’t really have a lot of complaints about R1's system. It does what it is supposed to do. There...
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Value
Cloudmed Automation’s price went up quite a bit in the last couple of years, and we are limited to...
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Operations, Product
Jumping in and using Cloudmed Automation is not always the easiest thing. I actually have to...
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Loyalty, Product
I have heard R1 mention the future version of their platform. For their mere survival, they have to...
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Relationship
R1’s support is great, but it has always been great. The contract services for consulting and script...
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Product
Cloudmed Automation is very versatile and flexible. It does what it is designed to do. In the years...
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Relationship
Cloudmed’s support team is excellent. They have never failed to respond on the same day for service...
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Product
The system's dashboard is very good for scheduling. It allows us to run and monitor scripts. That...
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Relationship, Operations
The vendor has set things up so that we can use their APIs instead of interacting with their actual...
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Relationship
The quality of the vendor's support has dropped a bit. Since the vendor has become bigger, they...
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Product
The vendor rewrote their dashboard, and there are some things that are quirky about it now. We may...
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Product
The product’s main function is creating scripts. People create and program things, and we also have...
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Relationship
We have a level of comfort with the vendor; if we have a question about a script or can't figure...
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Product
Cloudmed Automation is a solution that can be useful for all sizes of healthcare. If an organization...
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Product
Cloudmed recently added functions within their software so we can reuse code. They had a webinar on...
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Loyalty, Product
Things have been going well with Cloudmed Automation. It is satisfying our needs, and there are no...
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Loyalty
Right now, with the way our organization is set up, things are a little more laborious than we want....
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Product
Cloudmed offers options, and it is really up to the organization as to whether they can adopt the...
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Relationship, Value
Cloudmed’s support people have helped us in the past at no charge. We pay an annual license fee, and...
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Product
People definitely need programming skills to use the solution. Other automation tools just involve...
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Relationship
The support people are phenomenal. I get a lot of very complimentary feedback about the support team...
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Product
The vendor has switched to a different authentication method to get into the site, so we have had to...
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Loyalty, Relationship
One of the overall things that we are feeling is that the EMUE product that is specific to Soarian...
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Loyalty, Product
We switched internet browsers, and that was a huge thing. We ended up finding a lot of things in the...
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Operations
The training is easy to come by. Cloudmed does a good job of tailoring the training to the questions...
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Product
The only thing I can't get to work regularly is the automatic scheduling part of the solution. I...
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Product
The scheduling part of the product works sometimes, and sometimes it doesn't. We automatically...
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Relationship
Cloudmed’s support team is wonderful. Anytime that I get stuck or have to create something new, the...
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Operations, Product
The product is very user friendly and easy to use. We have taken on a lot of scripts to ease our...
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Product
Some of our systems can't interface with our main financial system. Cloudmed's system specs out...
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Relationship, Product
I don't think that the vendor can do any better. They are great, and I love their product. The...
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Loyalty, Relationship
Cloudmed has been extremely responsive when application updates have caused issues with scripts to...
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Culture, Value
The product was very effective in our business for many years at quite a reasonable price point. The...
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Relationship
I had an issue once, and multiple people from Cloudmed’s organization got on a call with a team at...
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Relationship, Product
I discuss everything I encounter that I would like an improvement on. And most of the time, Cloudmed...
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Product
Cloudmed’s integration with different databases and products is their greatest strength. As long as...
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Product
Cloudmed Automation doesn't integrate well with Windows. There is integration with Microsoft Edge...
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Relationship
Cloudmed comes on-site and helps us with our use cases. They get us set up and make sure we have a...
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Product
Cloudmed Automation is very simple; it does exactly what we tell it to do.
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Relationship
Cloudmed has excellent support people who are actively involved and proactive. I would absolutely...
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Relationship
We have dozens of additional use cases that we are considering for Cloudmed. We are self-sufficient...
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Relationship, Operations
We have worked closely with the vendor on upgrades, overall troubleshooting, and professional...
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Product, Value
Our admissions office had a very manual process of running reports and then manually changing things...
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Relationship
If I send the support team an email, they usually respond pretty quickly. They respond to me a lot...
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Relationship
Cloudmed always solves problems. Nothing is pending that I have to escalate, but on some of our...
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Value
I would tell a friend that Cloudmed Automation is a good general tool and is worth the cost if used....
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Product
Cloudmed does a pretty good job. Cloudmed Automation does everything we need it to do. It doesn't...
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Relationship, Product
If we have networking issues, Cloudmed Automation has trouble reaching a license manager, and that...
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Loyalty, Relationship
I don't think that our level of comfort with the vendor will change in the future. Our experiences...
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Relationship
We have increased our use of the product, and that has gone well. We were wary of the change from...
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Product, Value
The product is only missing a few minor things. We can do without those things though.
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Relationship
The vendor listens to their clients' needs and tries to meet those needs as best as they can. I...
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Relationship
The vendor's leaders have worked really hard to get the system to where it is. We purchased a...
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Relationship
Cloudmed frequently updates their products, so they stay current with their clients' needs. Anytime...
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Product
Cloudmed can enable end users to push buttons and run scripts.
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