Cloudmed Automation Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Loyalty

We are going to be closing down the project, and we probably won't renew the contract with R1....

Feb 2024
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Analyst/Coordinator

Product

Cloudmed Automation is a great product. I enjoyed using it, and the operations folks sure liked it....

Feb 2024
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Analyst/Coordinator

Relationship, Operations

Training was available if we needed it for upgrades. And R1 was great at what they did. When R1...

Feb 2024
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Director

Product

There have been a lot of changes over the years as the vendor got bought, but the core promise of...

Jan 2024
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Manager

Relationship, Operations, Product

R1 is very good at upgrades. They have a portal, and they release a new version of the software with...

Jan 2024
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Manager

Relationship, Operations

R1 doesn’t have training or phone and web support, but they are just one email away from answering...

Jan 2024
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Director

Loyalty, Relationship

R1 is heavily focused on the new clients that they are hosting because that is their new model....

Jan 2024
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Director

Relationship, Product

R1 could definitely do more on the integration front, but they are still actively working on it.

Jan 2024
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Director

Relationship

We have not really worked with any executives for a while now, but we are not too needy. It would be...

Jan 2024
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Manager

Product

My team loves EMUE. It is a scripting language and logs in to any host system, and as an end user,...

Jan 2024
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Director

Culture, Relationship

The customer service and support have been maintained with the R1 acquisition. R1 has been...

Jan 2024
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Director

Relationship

We are usually well informed about what is going on, but once every one or two upgrades, we will...

Jan 2024
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Director

Operations

R1 has a very good training staff that is very knowledgeable and has been around a long time.

Jan 2024
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Manager

Relationship, Product

R1 promised us an automation tool that would work, and the promise has been broken because the tool...

Jan 2024
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Manager

Relationship

When I worked closely with R1, if I had a problem, I would call the support team. I also had a...

Jan 2024
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Manager

Loyalty

Cloudmed Automation is not part of our long-term plans. It is something that I brought on when we...

Jan 2024
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Manager

Loyalty, Product

Cloudmed was heavily integrated with another vendor of ours, but there were a couple of things with...

Jan 2024
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Manager

Operations

Cloudmed Automation’s implementation was pretty straightforward. Our end users know that their...

Jan 2024
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Manager

Relationship, Product

The last I heard, R1 was only working with the Soarian product. I don’t know whether they expanded...

Jan 2024
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Analyst/Coordinator

Relationship

I love R1's customer service. Anytime we run into any kind of snag, we can send out an email and get...

Dec 2023
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Analyst/Coordinator

Relationship, Product

I don't have any suggestions for improvement for R1 at this point. They have done things that I...

Dec 2023
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Analyst/Coordinator

Product

We really like the way the system handles files. We mostly use it to transfer files from point A to...

Dec 2023
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Analyst/Coordinator

Relationship

We work directly with R1’s engineers quite a bit, and we are a longtime client of R1's for some of...

Nov 2023
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Analyst/Coordinator

Relationship

We have personal support from R1. I have their email address and phone number, but that has always...

Nov 2023
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Analyst/Coordinator

Operations

R1 has provided us with training free of charge even after being with them for a long time. They...

Nov 2023
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Analyst/Coordinator

Relationship, Operations, Product

R1 comes out with new upgrades all the time. Every once in a while, they have one that has a flaw or...

Nov 2023
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Analyst/Coordinator

Operations, Product

I have been using it for a really long time, and maybe that softens my opinion a little. I don't...

Nov 2023
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Analyst/Coordinator

Product

R1 needs to upgrade their FTP to meet current standards. That is an off-label use of the product,...

Nov 2023
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Analyst/Coordinator

Relationship, Product

R1 is pushing the boundaries all the time with this particular product, and they are always looking...

Nov 2023
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Analyst/Coordinator

Relationship

R1 is currently having a problem with their web support. They have transitioned from company to...

Nov 2023
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Analyst/Coordinator

Product, Value

During the COVID-19 pandemic, the product allowed us to divert claims from going to the patient...

Nov 2023
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Analyst/Coordinator

Relationship, Product

The user community shares among itself pretty well. That is a good thing, and that is promoted by...

Nov 2023
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Analyst/Coordinator

Product

We had a server with the software on it crash the other day, and everybody's hair was standing on...

Nov 2023
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Manager

Relationship

With R1, we work with a lot of the same folks who have been with the organization for a very long...

Oct 2023
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Manager

Value

R1 used to sell us separate service lines for different vendors. Now, there is really just one...

Oct 2023
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Manager

Product

I don’t really have a lot of complaints about R1's system. It does what it is supposed to do. There...

Oct 2023
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Manager

Value

Cloudmed Automation’s price went up quite a bit in the last couple of years, and we are limited to...

Oct 2023
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Manager

Operations, Product

Jumping in and using Cloudmed Automation is not always the easiest thing. I actually have to...

Oct 2023
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Manager

Loyalty, Product

I have heard R1 mention the future version of their platform. For their mere survival, they have to...

Oct 2023
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Manager

Relationship

R1’s support is great, but it has always been great. The contract services for consulting and script...

Oct 2023
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Analyst/Coordinator

Product

Cloudmed Automation is very versatile and flexible. It does what it is designed to do. In the years...

Sep 2023
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Analyst/Coordinator

Relationship

Cloudmed’s support team is excellent. They have never failed to respond on the same day for service...

Sep 2023
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Analyst/Coordinator

Product

The system's dashboard is very good for scheduling. It allows us to run and monitor scripts. That...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

The vendor has set things up so that we can use their APIs instead of interacting with their actual...

Jul 2023
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Analyst/Coordinator

Relationship

The quality of the vendor's support has dropped a bit. Since the vendor has become bigger, they...

Jul 2023
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Analyst/Coordinator

Product

The vendor rewrote their dashboard, and there are some things that are quirky about it now. We may...

Jul 2023
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Manager

Product

The product’s main function is creating scripts. People create and program things, and we also have...

Jun 2023
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Manager

Relationship

We have a level of comfort with the vendor; if we have a question about a script or can't figure...

Jun 2023
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Analyst/Coordinator

Product

Cloudmed Automation is a solution that can be useful for all sizes of healthcare. If an organization...

May 2023
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Analyst/Coordinator

Product

Cloudmed recently added functions within their software so we can reuse code. They had a webinar on...

May 2023
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Analyst/Coordinator

Loyalty, Product

Things have been going well with Cloudmed Automation. It is satisfying our needs, and there are no...

May 2023
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Analyst/Coordinator

Loyalty

Right now, with the way our organization is set up, things are a little more laborious than we want....

May 2023
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Analyst/Coordinator

Product

Cloudmed offers options, and it is really up to the organization as to whether they can adopt the...

May 2023
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Analyst/Coordinator

Relationship, Value

Cloudmed’s support people have helped us in the past at no charge. We pay an annual license fee, and...

May 2023
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