R1 Entri Pay Commentary
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Dustin Cragun
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User Commentary

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CIO

Product

R1 Entri Pay is really easy to follow when we are either submitting a payment or pulling a report....

Feb 2024
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VP/Other Executive

Operations

With the implementation at our scale, we have a post-implementation monitoring phase to make sure...

Jan 2024
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VP/Other Executive

Operations

We are expanding into a certain space, but R1 doesn’t seem to have an on-site, train-the-trainer...

Jan 2024
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VP/Other Executive

Loyalty

The reason we went to R1 Entri Pay was to be able to take some of the friction out for patients who...

Jan 2024
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VP/Other Executive

Loyalty

One reason we engaged with the vendor is to make sure that we were part of the future journey. The...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

We are working with the vendor to redesign some things with us in our instance, and R1 has been...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

The vendor could be more proactive about feedback on road maps, consumer insights, and things that...

Jan 2024
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VP/Other Executive

Loyalty

We have a lot of concurrent work with R1. We are building things together, so there is a certain...

Jan 2024
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VP/Other Executive

Relationship, Value

R1’s executive engagement on our key initiatives around payments in projects has been really good....

Jan 2024
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Manager

Relationship

A positive thing that R1 has done that has really stood out to me is the constant contact. In terms...

Oct 2023
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Manager

Product

R1 Entri Pay is unable to communicate with our EMR effectively. The integration in the platform is...

Oct 2023
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Manager

Loyalty

We do not plan to continue our relationship with R1. Our health system is with a certain EMR vendor,...

Oct 2023
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Manager

Culture, Value

The vendor is super fair on our contracts, and there are no hidden fees. R1 has given us stuff over...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

Over the past while, the vendor has done an about-face. That happened with the R1 acquisition of...

Sep 2023
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VP/Other Executive

Relationship, Product

R1 has helped with what we have needed them for. They have been supportive of integration. R1 Entri...

Sep 2023
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VP/Other Executive

Value

With R1, we have different fees, but we have implemented a lot of different things that are...

Sep 2023
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VP/Other Executive

Product, Value

One of R1 Entri Pay’s biggest strengths is the ability of patients to create payment plans. That has...

Sep 2023
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VP/Other Executive

Product

We have had an issue with the way R1 Entri Pay is structured. It is a guarantor-based application,...

Sep 2023
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VP/Other Executive

Value

We feel like we are pulling an awful lot with R1 Entri Pay. Part of the vendor's fees are on a gain...

Sep 2023
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VP/Other Executive

Loyalty

Our recommendation of R1 would depend on the structure of the interested organization. If they were...

Sep 2023
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VP/Other Executive

Relationship, Product

The one piece of critical feedback we want to give R1 is on the clarity of email communication. They...

Sep 2023
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VP/Other Executive

Product

It is mainly the identity management piece that works terribly. It is getting better because the...

Sep 2023
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VP/Other Executive

Product

R1 Entri Pay works reasonably well with our EMR. It plays nice with PCs and mobile devices. The user...

Sep 2023
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VP/Other Executive

Loyalty

VisitPay overrepresented where they were in terms of software capability, and we have had a very...

Sep 2023
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VP/Other Executive

Relationship

In terms of doing what they say, R1 is a good company. Sometimes, things might be on a different...

Sep 2023
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VP/Other Executive

Operations

It took a lot longer than the original project timeline to get to the initial deployment. We don’t...

Sep 2023
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VP/Other Executive

Operations

There was not a ton of training from R1; it was fine. We have a good handle on how stuff works. The...

Sep 2023
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Director

Product

The system is definitely user friendly. The thing that makes R1 unique and brings value is their...

Aug 2023
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Director

Product

Our organization is in different locations. If a law comes out and we have to make an adjustment to...

Aug 2023
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VP/Other Executive

Loyalty

We are actually moving away from R1 because our EMR vendor has come out with the functionality that...

Aug 2023
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VP/Other Executive

Relationship

R1 is very smart and extremely knowledgeable about the payment world, the credit world, and the...

Aug 2023
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VP/Other Executive

Relationship

Sometimes it feels like the vendor loses momentum or focus at the point of implementation, and we...

Aug 2023
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VP/Other Executive

Relationship

R1 overpromises and underdelivers. The vendor is too aggressive about wanting to rebadge all of our...

Jun 2023
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Director

Operations

We did ask for some additional support in trying to understand the reporting dashboard functionality...

Apr 2023
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Director

Product

As far as payment plans go, the solution is great. The guest-pay feature was great.

Apr 2023
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Director

Relationship

When VisitPay merged with R1, it was like the team members that I had worked so closely with all...

Apr 2023
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Director

Product

Really the only concern we had was with our IVR automation. That is our feature for automatic...

Apr 2023
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Director

Relationship

The vendor has been consistent in providing upcoming developments. They used to share information...

Apr 2023
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Director

Relationship

We have had to really go back and forth for updates when we escalate an issue that VisitPay needs to...

Apr 2023
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Director

Loyalty

When we went live with the VisitPay solution, our EMR didn't have the same capability or...

Apr 2023
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CIO

Loyalty

We chose VisitPay because of their product's functionality and patient experience. The product...

Mar 2023
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CIO

Operations

We had some difficulty on the front end when we implemented the product and integrated things with...

Mar 2023
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