PersonaPay Patient Financial Engagement Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Value
I'm not sure what is new since we don't really get involved in that anymore. But there were some...
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Relationship
RevSpring is very responsive, and they don’t just answer questions. We’re inquisitive people, so we...
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Product
We may not be utilizing everything that RevSpring has. We’re kind of a small part, and there’s a lot...
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Relationship
RevSpring is helping us with our IVR. RevSpring is kind of integrated with one of our other vendors,...
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Relationship
RevSpring's support is timely. If I put in my ticket, I'm going to get a response not only that day,...
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Relationship
PersonaPay is good and user friendly. RevSpring understands what we need in our type of...
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Loyalty, Relationship
When we find a vendor we like, we stick with them as long as they are keeping updated. We have stuck...
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Relationship, Product
PersonaPay is a good platform. It gives us the ability to customize the payment schedule for...
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Culture, Relationship
My advice to others is to definitely do their due diligence, look around the market, and decide what...
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Relationship
RevSpring is helping us out by creating some extra things for another system we are using and are...
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Loyalty, Relationship
RevSpring is easy to work with. They are flexible and very responsive. They have been a good...
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Relationship, Product
RevSpring started giving us some other reports, and those have been really helpful. They just give...
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Product
We’ve had some reporting issues in RevSpring PersonaPay, especially around trying to build reports...
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Operations
A user can probably muddle their way through RevSpring PersonaPay with almost no training, to be...
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Relationship, Operations
RevSpring’s customer service was a little rough in the beginning, and we struggled with the...
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Product
RevSpring PersonaPay is really good, but there are some limits. The main issue is the lack of...
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Value
When I look at what else is out there compared to RevSpring PersonaPay, I don't see a lot of better...
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Product, Value
We’ve done pretty well with RevSpring PersonaPay. Our self-pay collections have increased...
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Product
If RevSpring PersonaPay didn't work with our EMR system, it could have created challenges. RevSpring...
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Relationship
We get pretty timely responses from RevSpring. For day-to-day ticket support, they usually respond...
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Relationship, Product
There are things we’ve had to push RevSpring to look into and develop, especially around API...
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Relationship
RevSpring is not as present as other vendors when it comes to conversations about partnership....
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Relationship
RevSpring is a really good partner with us. With the Change Healthcare outage, they jumped in, and...
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Relationship, Product, Value
RevSpring certainly has helped me reduce some costs internally in the hospital. While we have been...
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Relationship, Operations, Product
PersonaPay is easy to implement, user friendly, and very helpful to an organization of our size.
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Relationship
RevSpring has been an excellent support partner. They've helped us optimize and improve some of our...
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Relationship
RevSpring’s ongoing support is very accessible. When we have an issue, we get their full attention....
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Product
Everything from RevSpring PersonaPay writes back to our practice management system. If we do an...
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Loyalty, Product, Value
RevSpring needs to focus on the estimate tool right now. The issue is that the tool causes us to...
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Value
If somebody goes into a payment plan, the way RevSpring allocates that is to pay off the oldest...
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Operations
The RevSpring training person we had was phenomenal. They were extremely responsive and got back to...
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Value
PersonaPay has been outstanding for us. The email and text capabilities have been huge for us...
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Relationship
Sometimes it takes a bit to dig into an issue, but RevSpring’s support team is responsive. We have...
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Loyalty
We found RevSpring by reaching out to our counterparts and asking who they were using. RevSpring was...
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Value
We have seen an uptick in collection rates from having RevSpring PersonaPay in place. We are seeing...
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Relationship, Operations
We love RevSpring and the team that we work with. They are incredibly communicative. Whenever we...
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Loyalty
I haven't seen the full road map for 2026 or any type of enhancements that RevSpring is planning for...
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Product
There are some opportunities for improvement on the administrative side of RevSpring PersonaPay in...
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Value
I go around and around with RevSpring on the cost of RevSpring PersonaPay. Whenever I'm considering...
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Operations
RevSpring has some training documents that are helpful. They have a resource library, but it isn't...
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Product
Patients generally find the RevSpring portal easy to use. I always tell people that RevSpring seems...
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Relationship
My relationship with my RevSpring client manager has come a long way. We had a very direct...
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Culture
The billing plan is very cut-and-dried. However, we did have an issue last year with fees in our...
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Relationship, Operations
What we needed was difficult to build, but RevSpring was really good about being open to helping us...
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Operations, Product
Our solution is fairly custom. It doesn't take a lot of training to learn it, but it isn't...
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Culture, Relationship
There is one technical person from RevSpring who helps us. We don't work with the salesperson that...
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Relationship, Operations
RevSpring is really more about training and answering questions. We have had turnover with our...
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Operations
RevSpring was very willing to provide training whenever we needed it, whether due to staff turnover...
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Loyalty
We will be switching to a new portal with our new EMR. We will keep RevSpring PersonaPay while we...
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Product
A lot of RevSpring’s technology is kind of forward, and a lot of our patients are of an older...
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Operations
RevSpring did a fantastic job with our implementation. RevSpring had to build out something for our...
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Value
RevSpring PersonaPay’s impact on collection rates is not perfect, but we are really happy. The...
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Loyalty, Relationship
RevSpring is very proactive. We have a direct line to RevSpring for any issue or major concern, so...
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Loyalty, Relationship, Product
We used to work with the vendor a long time ago, but it didn't go well. We decided to give them...
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Operations
The implementation of RevSpring PersonaPay was easy. RevSpring PersonaPay is easy to train people...
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Value
RevSpring avoids charging for every little thing. When it comes to credit card processing fees, with...
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Product
We had to ask for some things to be changed in the solution, but we got RevSpring PersonaPay to...
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Culture
There are a couple of issues with understanding exactly how digital services work. The cadence of...
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Relationship
I always hate it when I feel smarter than a support person or have to repeat myself three or four...
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Loyalty, Product
RevSpring PersonaPay was the change I was looking for. Our old system was extremely antiquated. It...
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Culture, Operations
During the implementation process, there were a lot of things that RevSpring offered us or brought...
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Loyalty
RevSpring PersonaPay probably isn't part of our long-term plans. I think that once we get time, we...
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Product
Occasionally, there are glitches in the system, like statements not coming over. At one point, there...
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Relationship
We can get ahold of our RevSpring account manager pretty easily.
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Relationship, Operations
RevSpring's service is pretty good. Their help desk has been a little more receptive, and the vendor...
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Product
I don't really have any major changes that I would make to RevSpring PersonaPay. I like the ease of...
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Product
RevSpring's system uses a product called SeatMate, while our EHR relies on a different tool for that...
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Relationship
RevSpring brought forward options that we hadn't been using. Those helped us insource more and find...
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Relationship
If my senior leaders were to come up to me today and say that we were moving away from RevSpring's...
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Value
I am not dissatisfied with anything other than maybe the system's cost. However, that is what it is....
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Relationship
We have no problems interacting with the vendor's people. I have known a lot of those people for...
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Loyalty
The system has been very good. It just works. We are in the process of reevaluating things because...
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Loyalty, Relationship
We are satisfied with RevSpring because of our long-term relationship with them. We are happy with...
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Loyalty, Value
In today's digital world and with the impact of AI, I think that RevSpring will probably have...
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Product
If a user isn't already in the system, taking a payment from them is difficult. There is a solution...
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Relationship, Operations
RevSpring’s people were really helpful when I had a question, and they trained me on how to log a...
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Loyalty
I really like RevSpring, and I would stay with them if I could. However, we are switching systems,...
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Relationship, Operations
We had some challenges with the most recent upgrade for sure. We were just implementing a lot of...
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Relationship
RevSpring’s executive involvement has definitely gone down over the years, and we have just had a...
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Loyalty
RevSpring has a lot of different tools, and they have some tools in the system that are new and...
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Relationship, Operations
RevSpring is really good about training. We have a dedicated account manager who is very...
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Operations, Product
We are customizing RevSpring's system so much and complicating things, and RevSpring is trying to...
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Loyalty
We are just not going to need some of the tools that we have leaned on RevSpring's software for any...
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Operations
We have definitely had a few challenges that have brought collection rates down a tad, but RevSpring...
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Relationship
I still think RevSpring is a very strong vendor partner. We have just had some changes and...
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Loyalty, Value
At this point with RevSpring's system, I haven't really seen a huge lift or ROI, so that is probably...
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Culture, Value
The prices for RevSpring's system have really increased. Our invoices have more than doubled, but...
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Commentary Summary
Comment Type Breakout