PersonaPay Patient Financial Engagement Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Product
We used to work with the vendor a long time ago, but it didn't go well. We decided to give them...
Login or Create an Account to see details.
Operations
The implementation of RevSpring PersonaPay was easy. RevSpring PersonaPay is easy to train people...
Login or Create an Account to see details.
Value
RevSpring avoids charging for every little thing. When it comes to credit card processing fees, with...
Login or Create an Account to see details.
Product
We had to ask for some things to be changed in the solution, but we got RevSpring PersonaPay to...
Login or Create an Account to see details.
Culture
There are a couple of issues with understanding exactly how digital services work. The cadence of...
Login or Create an Account to see details.
Relationship
I always hate it when I feel smarter than a support person or have to repeat myself three or four...
Login or Create an Account to see details.
Loyalty, Product
RevSpring PersonaPay was the change I was looking for. Our old system was extremely antiquated. It...
Login or Create an Account to see details.
Culture, Operations
During the implementation process, there were a lot of things that RevSpring offered us or brought...
Login or Create an Account to see details.
Loyalty
RevSpring PersonaPay probably isn't part of our long-term plans. I think that once we get time, we...
Login or Create an Account to see details.
Product
Occasionally, there are glitches in the system, like statements not coming over. At one point, there...
Login or Create an Account to see details.
Relationship
We can get ahold of our RevSpring account manager pretty easily.
Login or Create an Account to see details.
Relationship, Operations
RevSpring's service is pretty good. Their help desk has been a little more receptive, and the vendor...
Login or Create an Account to see details.
Product
I don't really have any major changes that I would make to RevSpring PersonaPay. I like the ease of...
Login or Create an Account to see details.
Product
RevSpring's system uses a product called SeatMate, while our EHR relies on a different tool for that...
Login or Create an Account to see details.
Relationship
RevSpring brought forward options that we hadn't been using. Those helped us insource more and find...
Login or Create an Account to see details.
Relationship
If my senior leaders were to come up to me today and say that we were moving away from RevSpring's...
Login or Create an Account to see details.
Value
I am not dissatisfied with anything other than maybe the system's cost. However, that is what it is....
Login or Create an Account to see details.
Relationship
We have no problems interacting with the vendor's people. I have known a lot of those people for...
Login or Create an Account to see details.
Loyalty
The system has been very good. It just works. We are in the process of reevaluating things because...
Login or Create an Account to see details.
Loyalty, Relationship
We are satisfied with RevSpring because of our long-term relationship with them. We are happy with...
Login or Create an Account to see details.
Loyalty, Value
In today's digital world and with the impact of AI, I think that RevSpring will probably have...
Login or Create an Account to see details.
Product
If a user isn't already in the system, taking a payment from them is difficult. There is a solution...
Login or Create an Account to see details.
Relationship, Operations
RevSpring’s people were really helpful when I had a question, and they trained me on how to log a...
Login or Create an Account to see details.
Loyalty
I really like RevSpring, and I would stay with them if I could. However, we are switching systems,...
Login or Create an Account to see details.
Relationship, Operations
We had some challenges with the most recent upgrade for sure. We were just implementing a lot of...
Login or Create an Account to see details.
Relationship
RevSpring’s executive involvement has definitely gone down over the years, and we have just had a...
Login or Create an Account to see details.
Loyalty
RevSpring has a lot of different tools, and they have some tools in the system that are new and...
Login or Create an Account to see details.
Relationship, Operations
RevSpring is really good about training. We have a dedicated account manager who is very...
Login or Create an Account to see details.
Operations, Product
We are customizing RevSpring's system so much and complicating things, and RevSpring is trying to...
Login or Create an Account to see details.
Loyalty
We are just not going to need some of the tools that we have leaned on RevSpring's software for any...
Login or Create an Account to see details.
Operations
We have definitely had a few challenges that have brought collection rates down a tad, but RevSpring...
Login or Create an Account to see details.
Relationship
I still think RevSpring is a very strong vendor partner. We have just had some changes and...
Login or Create an Account to see details.
Loyalty, Value
At this point with RevSpring's system, I haven't really seen a huge lift or ROI, so that is probably...
Login or Create an Account to see details.
Culture, Value
The prices for RevSpring's system have really increased. Our invoices have more than doubled, but...
Login or Create an Account to see details.
Product
I would really like to use some of the other functions that RevSpring PersonaPay has, like the IVR...
Login or Create an Account to see details.
Product
We have been having some issues with RevSpring PersonaPay, but it is caused by the setup of one of...
Login or Create an Account to see details.
Relationship, Product
RevSpring PersonaPay does not update in real time, so someone's balance isn’t updated immediately.
Login or Create an Account to see details.
Value
RevSpring PersonaPay is very user-friendly, and the integration is relatively easy to work with....
Login or Create an Account to see details.
Culture, Operations
We implemented credit card fees for customers recently, and we have had some issues with that. We...
Login or Create an Account to see details.
Product
I would like to be able to process all of our checks through RevSpring PersonaPay. Right now, we can...
Login or Create an Account to see details.
Relationship
Sometimes RevSpring is not always quick to follow up. I am always loose in saying that because we...
Login or Create an Account to see details.
Relationship, Value
The biggest thing is that when there are things that RevSpring thinks we could benefit from, they...
Login or Create an Account to see details.
Relationship, Operations
Any time I onboard a new leader or person who uses the reference platform where we can see the...
Login or Create an Account to see details.
Relationship
Sometimes things come up where we don't know what we don't know, so the vendor is not always great...
Login or Create an Account to see details.
Relationship
Where the vendor can improve is their timeliness in getting upgrades out sooner. We are dependent on...
Login or Create an Account to see details.
Product
RevSpring Patient Financial Engagement is pretty straightforward to use. We were able to have a lot...
Login or Create an Account to see details.
Relationship
RevSprings is small, so they are very flexible and client focused. They are much more personable...
Login or Create an Account to see details.
Product
We are extremely satisfied with our partnership with RevSpring. There is an ease of use in the...
Login or Create an Account to see details.
Culture
We are pleased with the vendor's contractual language and the fees that we pay for postage and...
Login or Create an Account to see details.
Relationship
The RevSpring team that we work with is incredibly responsive. Whenever we have an issue, and that...
Login or Create an Account to see details.
Relationship
There is very little downtime with RevSpring PersonaPay, and when there is any type of disruption to...
Login or Create an Account to see details.
Relationship, Product
We are still using RevSpring's solution. We have continued to collaborate with them. We meet...
Login or Create an Account to see details.
Value
The new statements that we have created with RevSpring Patient Financial Engagement have helped us...
Login or Create an Account to see details.
Relationship
RevSpring does so much for us. If we aren't sure of something or need a suggestion on how to do...
Login or Create an Account to see details.
Value
RevSpring’s fees are too high. They charge us for going through the portal, and they charge us for...
Login or Create an Account to see details.
Product, Value
The RevSpring billing software works really well, and it generates statements. One thing that we can...
Login or Create an Account to see details.
Product, Value
RevSpring was able to take two disparate EMRs and combine patient balances into one patient...
Login or Create an Account to see details.
Relationship
RevSpring’s salespeople are great, but their technical service is even better. If things in...
Login or Create an Account to see details.
Loyalty, Value
We are not getting our money’s worth today with RevSpring PersonaPay, but it is part of the plan, so...
Login or Create an Account to see details.
Operations, Product
The RevSpring PersonaPay platform is kind of clunky. We have weird problems when we process...
Login or Create an Account to see details.
Product
I like that RevSpring PersonaPay is simple and that there are a lot of options and functions in the...
Login or Create an Account to see details.
Operations
Without a doubt, the implementation process and the support we got during that time were outstanding...
Login or Create an Account to see details.
Relationship
Our customer service representative is responsive, but they are not as knowledgeable about the...
Login or Create an Account to see details.
Operations, Product
Sometimes I am dealing with users who aren't very sophisticated and are really challenged by...
Login or Create an Account to see details.
Relationship
Whenever we have had to kick things up to the more senior leaders, they have been spot-on with...
Login or Create an Account to see details.
Product, Value
With RevSpring PersonaPay, we have consistently hit a high liquidity rate. When we compare our...
Login or Create an Account to see details.
Product
This may not be RevSpring's fault, but the pace of getting the two-way highway with the API...
Login or Create an Account to see details.
Relationship, Product
Without a doubt, RevSpring PersonaPay is a very user-friendly tool for both us as the client and our...
Login or Create an Account to see details.
Product
RevSpring PersonaPay is not a huge technical lift for the client. RevSpring PersonaPay isn't quite a...
Login or Create an Account to see details.
Relationship
Our RevSpring representative has gotten involved and has had meetings with me, and I have really...
Login or Create an Account to see details.
Operations
There are a lot of bells and whistles associated with RevSpring PersonaPay on the back end and front...
Login or Create an Account to see details.
Relationship
RevSpring’s responsiveness has gotten better, but they could still bubble information up a little...
Login or Create an Account to see details.
Value
Our patients are the most compliant when they use the portal because they pay more quickly. Using...
Login or Create an Account to see details.
Product
RevSpring PersonaPay drives measurable outcomes. Sometimes the system is not as great as it is on...
Login or Create an Account to see details.
Operations
The digital-first solution came with a dashboard, and it was pretty tricky to understand and access....
Login or Create an Account to see details.
Relationship
RevSpring’s support has improved a lot in the last year. Lately, I have been able to have good,...
Login or Create an Account to see details.
Culture, Relationship, Operations
I would tell someone interested in RevSpring's system to make sure that they really understand what...
Login or Create an Account to see details.
Value
I have gotten a lot of significant traction with RevSpring's system, but it is very costly, so I...
Login or Create an Account to see details.
Product, Value
A lot of people go to RevSpring PersonaPay's portal to pay, but they might have paid if we had...
Login or Create an Account to see details.
Relationship
When we have an issue, RevSpring will get on the phone and fix it. The person from RevSpring who we...
Login or Create an Account to see details.
Product
Sometimes, there are questions in RevSpring's payment plans. Those questions can make it a little...
Login or Create an Account to see details.
Relationship
We had an issue with a system that we use and the customer service that that software provides....
Login or Create an Account to see details.
Loyalty
Our area of billing is different than the areas of some other medical billing fields. RevSpring is...
Login or Create an Account to see details.
Culture
With RevSpring PersonaPay, we wanted to do a chat bot trial because we didn't know how that would...
Login or Create an Account to see details.
Relationship
We talk with one of RevSpring's staff members regularly. That person always wants to see whether...
Login or Create an Account to see details.
Loyalty, Relationship
We have recommended the system to others. There have been other companies like ours that have...
Login or Create an Account to see details.
Relationship, Product
We usually get emails when RevSpring has something new. I haven't had any problems with the system....
Login or Create an Account to see details.
Operations
We had to do a lot of work to get the system to work for our facility, and so did the vendor....
Login or Create an Account to see details.
Culture
RevSpring sold us on their customer service skills. We have worked with other companies before to...
Login or Create an Account to see details.
Loyalty, Product
We can do what we want to do with the system. However, we don't use its report end enough. The...
Login or Create an Account to see details.
Operations
Since we were so strung out when we started with RevSpring, it was our EHR vendor's partner that did...
Login or Create an Account to see details.
Relationship
RevSpring has been super proactive. They have done some personalization to complete their...
Login or Create an Account to see details.
Loyalty, Operations, Product
RevSpring's system looks like it is very intuitive to use, but it actually takes users a bit of time...
Login or Create an Account to see details.
Loyalty, Product, Value
Once we got everyone up and running on the product, we found that a lot of ease of use came from...
Login or Create an Account to see details.
Loyalty, Product, Value
RevSpring is working toward integrating the piece where they charge fees in their payment portal. It...
Login or Create an Account to see details.
Value
Our transaction rate with RevSpring PersonaPay is meaningful. Due to our organization's size, we got...
Login or Create an Account to see details.
Value
The product is expensive because RevSpring is paid a flat percentage of all the collections....
Login or Create an Account to see details.
Loyalty, Product
The technology I am hoping to see from RevSpring is their AI around patient engagement and chatbots,...
Login or Create an Account to see details.
Relationship
RevSpring could maybe improve their timeliness. Their support is a ticket process, and it is not...
Login or Create an Account to see details.
Operations
When it comes to the implementation, RevSpring does pretty well. We don't typically get training...
Login or Create an Account to see details.
Culture, Value
With RevSpring PersonaPay, we use an outbound dialer, and a large percentage of calls result in a...
Login or Create an Account to see details.
Value
RevSpring charges us for everything. RevSpring's costs are too high. But the vendor has also been...
Login or Create an Account to see details.
Culture, Relationship
RevSpring doesn't keep all their promises. A big part of that is a lack of communication. We have...
Login or Create an Account to see details.
Product
Since we have RevSpring PersonaPay, it would help us measure outcomes if we were looking for them....
Login or Create an Account to see details.
Operations
We didn't have much training because the product is actually very easy to navigate. Also, we don't...
Login or Create an Account to see details.
Loyalty
This product is in our long-term plans because I don't want to go looking for another one. This...
Login or Create an Account to see details.
Loyalty
We are happy with RevSpring, and they have other products. We are getting the vendor to make changes...
Login or Create an Account to see details.
Relationship
In terms of the vendor's support, I'm extremely satisfied with their ticketing process. Their people...
Login or Create an Account to see details.
Operations
We had trouble getting this product up and running. Some days were good, and some days were bad. We...
Login or Create an Account to see details.
Culture, Relationship, Product
The vendor has not upgraded their system, but we submit requests and get the vendor to pay attention...
Login or Create an Account to see details.
Value
Our cash coming in is the highest it has ever been. I think we are definitely on the upper end....
Login or Create an Account to see details.
Culture
RevSpring worked well with us during the contract negotiation, so we were able to negotiate what we...
Login or Create an Account to see details.
Loyalty
There are a few things with RevSpring PersonaPay that aren't quite as good as the previous processor...
Login or Create an Account to see details.
Operations
We had some challenges on our side during implementation, and RevSpring held our hand throughout the...
Login or Create an Account to see details.
Operations
We should have had a better plan with RevSpring on how to continue ongoing training. When we reach...
Login or Create an Account to see details.
Loyalty, Relationship
We have a dedicated representative at RevSpring, so we generally avoid phone and web support. Our...
Login or Create an Account to see details.
Product
The RevSpring PersonaPay portal is pretty user friendly. The system really personalizes the...
Login or Create an Account to see details.
Product
The ease of the text messages could be improved in RevSpring PersonaPay. Once the patients get a...
Login or Create an Account to see details.
Loyalty, Product
The EMR integration could be stronger. There is still a little to be desired with compatibility with...
Login or Create an Account to see details.
Relationship
We have contacts for people at RevSpring, and I reach out to them regularly. They are involved in...
Login or Create an Account to see details.
Product
RevSpring PersonaPay is really great from a patient-facing perspective. Patients have a lot of...
Login or Create an Account to see details.
Value
RevSpring has rolled out some new offerings in their front-end services space that have been...
Login or Create an Account to see details.
Culture, Relationship
RevSpring does not necessarily keep all their promises. At the end of the day, they keep all of...
Login or Create an Account to see details.
Culture, Relationship
We have a relationship manager or a point person that we work with on a day-to-day basis, and that...
Login or Create an Account to see details.
Loyalty, Relationship
Part of my problem with RevSpring is that I have to tell the story to our executives of the value of...
Login or Create an Account to see details.
Relationship
We have had situations with RevSpring where a product was just turned on without our knowledge. We...
Login or Create an Account to see details.
Culture
We are really big on the negotiation process, so what RevSpring has with us is razor-thin margins...
Login or Create an Account to see details.
Loyalty, Value
We left our last patient digital portal because it was a hot mess. We had patients calling in to ask...
Login or Create an Account to see details.
Relationship
We have had a lot of issues with responsiveness from RevSpring that we have had to escalate to the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
RevSpring has a whole platform in the customer service portal where they can pull out different...
Login or Create an Account to see details.
Product, Value
I would be more satisfied with the system if we had API connections with everything because then the...
Login or Create an Account to see details.
Product
It is very convenient that we can make our own payment plans in the system. We can link things up if...
Login or Create an Account to see details.
Product
I would tell a colleague who was looking at RevSpring that it is easy for patients with families to...
Login or Create an Account to see details.
Relationship, Operations
We had a bit of a rough start with RevSpring in the beginning, but the people the vendor put in...
Login or Create an Account to see details.
Relationship
We have a RevSpring project manager assigned to us, and we have regular meetings where we go over...
Login or Create an Account to see details.
Relationship, Value
RevSpring is fully satisfactory. They are doing some innovative things. We have a very low bad debt...
Login or Create an Account to see details.
​
Preferences