PersonaPay Patient Financial Engagement Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Value
We have seen an uptick in collection rates from having RevSpring PersonaPay in place. We are seeing...
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Relationship, Operations
We love RevSpring and the team that we work with. They are incredibly communicative. Whenever we...
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Loyalty
I haven't seen the full road map for 2026 or any type of enhancements that RevSpring is planning for...
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Loyalty, Product
We have been a RevSpring client for a long time, and we have never entertained other options. There...
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Operations
RevSpring PersonaPay is fairly simple for what it does for us, so we handle most of our training...
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Product
RevSpring PersonaPay handles our payment plan statements, but when file failures occur, the...
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Relationship
RevSpring hasn't been very responsive. It has been difficult to get clear answers from them....
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Loyalty, Relationship
Given some of the issues we are currently experiencing with RevSpring, we are concerned that they...
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Product
There are some opportunities for improvement on the administrative side of RevSpring PersonaPay in...
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Value
I go around and around with RevSpring on the cost of RevSpring PersonaPay. Whenever I'm considering...
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Operations
RevSpring has some training documents that are helpful. They have a resource library, but it isn't...
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Product
Patients generally find the RevSpring portal easy to use. I always tell people that RevSpring seems...
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Relationship
My relationship with my RevSpring client manager has come a long way. We had a very direct...
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Culture
The billing plan is very cut-and-dried. However, we did have an issue last year with fees in our...
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Relationship, Operations
What we needed was difficult to build, but RevSpring was really good about being open to helping us...
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Operations, Product
Our solution is fairly custom. It doesn't take a lot of training to learn it, but it isn't...
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Culture, Relationship
There is one technical person from RevSpring who helps us. We don't work with the salesperson that...
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Relationship, Operations
RevSpring is really more about training and answering questions. We have had turnover with our...
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Operations
RevSpring was very willing to provide training whenever we needed it, whether due to staff turnover...
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Loyalty
We will be switching to a new portal with our new EMR. We will keep RevSpring PersonaPay while we...
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Product
A lot of RevSpring’s technology is kind of forward, and a lot of our patients are of an older...
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Operations
RevSpring did a fantastic job with our implementation. RevSpring had to build out something for our...
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Value
RevSpring PersonaPay’s impact on collection rates is not perfect, but we are really happy. The...
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Loyalty, Relationship
RevSpring is very proactive. We have a direct line to RevSpring for any issue or major concern, so...
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Loyalty, Relationship, Product
We used to work with the vendor a long time ago, but it didn't go well. We decided to give them...
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Operations
The implementation of RevSpring PersonaPay was easy. RevSpring PersonaPay is easy to train people...
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Value
RevSpring avoids charging for every little thing. When it comes to credit card processing fees, with...
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Product
We had to ask for some things to be changed in the solution, but we got RevSpring PersonaPay to...
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Culture
There are a couple of issues with understanding exactly how digital services work. The cadence of...
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Relationship
I always hate it when I feel smarter than a support person or have to repeat myself three or four...
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Loyalty, Product
RevSpring PersonaPay was the change I was looking for. Our old system was extremely antiquated. It...
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Culture, Operations
During the implementation process, there were a lot of things that RevSpring offered us or brought...
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Loyalty
RevSpring PersonaPay probably isn't part of our long-term plans. I think that once we get time, we...
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Product
Occasionally, there are glitches in the system, like statements not coming over. At one point, there...
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Relationship
We can get ahold of our RevSpring account manager pretty easily.
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Relationship, Operations
RevSpring's service is pretty good. Their help desk has been a little more receptive, and the vendor...
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Product
I don't really have any major changes that I would make to RevSpring PersonaPay. I like the ease of...
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Product
RevSpring's system uses a product called SeatMate, while our EHR relies on a different tool for that...
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Relationship
RevSpring brought forward options that we hadn't been using. Those helped us insource more and find...
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Relationship
If my senior leaders were to come up to me today and say that we were moving away from RevSpring's...
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Value
I am not dissatisfied with anything other than maybe the system's cost. However, that is what it is....
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Relationship
We have no problems interacting with the vendor's people. I have known a lot of those people for...
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Loyalty
The system has been very good. It just works. We are in the process of reevaluating things because...
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Loyalty, Relationship
We are satisfied with RevSpring because of our long-term relationship with them. We are happy with...
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Loyalty, Value
In today's digital world and with the impact of AI, I think that RevSpring will probably have...
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Product
If a user isn't already in the system, taking a payment from them is difficult. There is a solution...
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Relationship, Operations
RevSpring’s people were really helpful when I had a question, and they trained me on how to log a...
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Loyalty
I really like RevSpring, and I would stay with them if I could. However, we are switching systems,...
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Relationship, Operations
We had some challenges with the most recent upgrade for sure. We were just implementing a lot of...
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Relationship
RevSpring’s executive involvement has definitely gone down over the years, and we have just had a...
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Loyalty
RevSpring has a lot of different tools, and they have some tools in the system that are new and...
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Relationship, Operations
RevSpring is really good about training. We have a dedicated account manager who is very...
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Operations, Product
We are customizing RevSpring's system so much and complicating things, and RevSpring is trying to...
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Loyalty
We are just not going to need some of the tools that we have leaned on RevSpring's software for any...
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Operations
We have definitely had a few challenges that have brought collection rates down a tad, but RevSpring...
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Relationship
I still think RevSpring is a very strong vendor partner. We have just had some changes and...
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Loyalty, Value
At this point with RevSpring's system, I haven't really seen a huge lift or ROI, so that is probably...
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Culture, Value
The prices for RevSpring's system have really increased. Our invoices have more than doubled, but...
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Product
I would really like to use some of the other functions that RevSpring PersonaPay has, like the IVR...
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Product
We have been having some issues with RevSpring PersonaPay, but it is caused by the setup of one of...
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Relationship, Product
RevSpring PersonaPay does not update in real time, so someone's balance isn’t updated immediately.
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Value
RevSpring PersonaPay is very user-friendly, and the integration is relatively easy to work with....
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Culture, Operations
We implemented credit card fees for customers recently, and we have had some issues with that. We...
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Product
I would like to be able to process all of our checks through RevSpring PersonaPay. Right now, we can...
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Commentary Summary
Comment Type Breakout