RevSpring - PersonaPay Patient Financial Engagement Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
I would really like to use some of the other functions that RevSpring PersonaPay has, like the IVR...
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Product
We have been having some issues with RevSpring PersonaPay, but it is caused by the setup of one of...
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Relationship, Product
RevSpring PersonaPay does not update in real time, so someone's balance isn’t updated immediately.
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Value
RevSpring PersonaPay is very user-friendly, and the integration is relatively easy to work with....
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Culture, Operations
We implemented credit card fees for customers recently, and we have had some issues with that. We...
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Product
I would like to be able to process all of our checks through RevSpring PersonaPay. Right now, we can...
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Relationship
Sometimes RevSpring is not always quick to follow up. I am always loose in saying that because we...
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Relationship, Value
The biggest thing is that when there are things that RevSpring thinks we could benefit from, they...
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Relationship, Operations
Any time I onboard a new leader or person who uses the reference platform where we can see the...
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Relationship
Sometimes things come up where we don't know what we don't know, so the vendor is not always great...
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Relationship
Where the vendor can improve is their timeliness in getting upgrades out sooner. We are dependent on...
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Product
RevSpring Patient Financial Engagement is pretty straightforward to use. We were able to have a lot...
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Relationship
RevSprings is small, so they are very flexible and client focused. They are much more personable...
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Product
We are extremely satisfied with our partnership with RevSpring. There is an ease of use in the...
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Culture
We are pleased with the vendor's contractual language and the fees that we pay for postage and...
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Relationship
The RevSpring team that we work with is incredibly responsive. Whenever we have an issue, and that...
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Relationship
There is very little downtime with RevSpring PersonaPay, and when there is any type of disruption to...
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Relationship, Product
We are still using RevSpring's solution. We have continued to collaborate with them. We meet...
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Value
The new statements that we have created with RevSpring Patient Financial Engagement have helped us...
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Relationship
RevSpring does so much for us. If we aren't sure of something or need a suggestion on how to do...
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Value
RevSpring’s fees are too high. They charge us for going through the portal, and they charge us for...
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Product, Value
The RevSpring billing software works really well, and it generates statements. One thing that we can...
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Product, Value
RevSpring was able to take two disparate EMRs and combine patient balances into one patient...
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Relationship
RevSpring’s salespeople are great, but their technical service is even better. If things in...
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Loyalty, Value
We are not getting our money’s worth today with RevSpring PersonaPay, but it is part of the plan, so...
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Operations, Product
The RevSpring PersonaPay platform is kind of clunky. We have weird problems when we process...
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Product
I like that RevSpring PersonaPay is simple and that there are a lot of options and functions in the...
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Operations
Without a doubt, the implementation process and the support we got during that time were outstanding...
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Relationship
Our customer service representative is responsive, but they are not as knowledgeable about the...
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Operations, Product
Sometimes I am dealing with users who aren't very sophisticated and are really challenged by...
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Relationship
Whenever we have had to kick things up to the more senior leaders, they have been spot-on with...
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Product, Value
With RevSpring PersonaPay, we have consistently hit a high liquidity rate. When we compare our...
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Product
This may not be RevSpring's fault, but the pace of getting the two-way highway with the API...
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Relationship, Product
Without a doubt, RevSpring PersonaPay is a very user-friendly tool for both us as the client and our...
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Product
RevSpring PersonaPay is not a huge technical lift for the client. RevSpring PersonaPay isn't quite a...
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Relationship
Our RevSpring representative has gotten involved and has had meetings with me, and I have really...
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Operations
There are a lot of bells and whistles associated with RevSpring PersonaPay on the back end and front...
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Relationship
RevSpring’s responsiveness has gotten better, but they could still bubble information up a little...
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Value
Our patients are the most compliant when they use the portal because they pay more quickly. Using...
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Product
RevSpring PersonaPay drives measurable outcomes. Sometimes the system is not as great as it is on...
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Operations
The digital-first solution came with a dashboard, and it was pretty tricky to understand and access....
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Relationship
RevSpring’s support has improved a lot in the last year. Lately, I have been able to have good,...
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Culture, Relationship, Operations
I would tell someone interested in RevSpring's system to make sure that they really understand what...
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Value
I have gotten a lot of significant traction with RevSpring's system, but it is very costly, so I...
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Product, Value
A lot of people go to RevSpring PersonaPay's portal to pay, but they might have paid if we had...
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Relationship
When we have an issue, RevSpring will get on the phone and fix it. The person from RevSpring who we...
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Product
Sometimes, there are questions in RevSpring's payment plans. Those questions can make it a little...
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Relationship
We had an issue with a system that we use and the customer service that that software provides....
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Loyalty
Our area of billing is different than the areas of some other medical billing fields. RevSpring is...
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Culture
With RevSpring PersonaPay, we wanted to do a chat bot trial because we didn't know how that would...
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Relationship
We talk with one of RevSpring's staff members regularly. That person always wants to see whether...
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Loyalty, Relationship
We have recommended the system to others. There have been other companies like ours that have...
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Relationship, Product
We usually get emails when RevSpring has something new. I haven't had any problems with the system....
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Operations
We had to do a lot of work to get the system to work for our facility, and so did the vendor....
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Culture
RevSpring sold us on their customer service skills. We have worked with other companies before to...
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Loyalty, Product
We can do what we want to do with the system. However, we don't use its report end enough. The...
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Operations
Since we were so strung out when we started with RevSpring, it was our EHR vendor's partner that did...
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Relationship
RevSpring has been super proactive. They have done some personalization to complete their...
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Loyalty, Operations, Product
RevSpring's system looks like it is very intuitive to use, but it actually takes users a bit of time...
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Loyalty, Product, Value
Once we got everyone up and running on the product, we found that a lot of ease of use came from...
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Loyalty, Product, Value
RevSpring is working toward integrating the piece where they charge fees in their payment portal. It...
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Value
Our transaction rate with RevSpring PersonaPay is meaningful. Due to our organization's size, we got...
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Value
The product is expensive because RevSpring is paid a flat percentage of all the collections....
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Loyalty, Product
The technology I am hoping to see from RevSpring is their AI around patient engagement and chatbots,...
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Relationship
RevSpring could maybe improve their timeliness. Their support is a ticket process, and it is not...
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Operations
When it comes to the implementation, RevSpring does pretty well. We don't typically get training...
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Culture, Value
With RevSpring PersonaPay, we use an outbound dialer, and a large percentage of calls result in a...
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Value
RevSpring charges us for everything. RevSpring's costs are too high. But the vendor has also been...
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Culture, Relationship
RevSpring doesn't keep all their promises. A big part of that is a lack of communication. We have...
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Product
Since we have RevSpring PersonaPay, it would help us measure outcomes if we were looking for them....
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Operations
We didn't have much training because the product is actually very easy to navigate. Also, we don't...
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Loyalty
This product is in our long-term plans because I don't want to go looking for another one. This...
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Loyalty
We are happy with RevSpring, and they have other products. We are getting the vendor to make changes...
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Relationship
In terms of the vendor's support, I'm extremely satisfied with their ticketing process. Their people...
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Operations
We had trouble getting this product up and running. Some days were good, and some days were bad. We...
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Culture, Relationship, Product
The vendor has not upgraded their system, but we submit requests and get the vendor to pay attention...
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Value
Our cash coming in is the highest it has ever been. I think we are definitely on the upper end....
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Culture
RevSpring worked well with us during the contract negotiation, so we were able to negotiate what we...
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Loyalty
There are a few things with RevSpring PersonaPay that aren't quite as good as the previous processor...
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Operations
We had some challenges on our side during implementation, and RevSpring held our hand throughout the...
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Operations
We should have had a better plan with RevSpring on how to continue ongoing training. When we reach...
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Loyalty, Relationship
We have a dedicated representative at RevSpring, so we generally avoid phone and web support. Our...
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Product
The RevSpring PersonaPay portal is pretty user friendly. The system really personalizes the...
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Product
The ease of the text messages could be improved in RevSpring PersonaPay. Once the patients get a...
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Loyalty, Product
The EMR integration could be stronger. There is still a little to be desired with compatibility with...
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Relationship
We have contacts for people at RevSpring, and I reach out to them regularly. They are involved in...
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Product
RevSpring PersonaPay is really great from a patient-facing perspective. Patients have a lot of...
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Value
RevSpring has rolled out some new offerings in their front-end services space that have been...
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Culture, Relationship
RevSpring does not necessarily keep all their promises. At the end of the day, they keep all of...
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Culture, Relationship
We have a relationship manager or a point person that we work with on a day-to-day basis, and that...
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Loyalty, Relationship
Part of my problem with RevSpring is that I have to tell the story to our executives of the value of...
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Relationship
We have had situations with RevSpring where a product was just turned on without our knowledge. We...
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Culture
We are really big on the negotiation process, so what RevSpring has with us is razor-thin margins...
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Loyalty, Value
We left our last patient digital portal because it was a hot mess. We had patients calling in to ask...
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Relationship
We have had a lot of issues with responsiveness from RevSpring that we have had to escalate to the...
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Loyalty, Relationship, Product
RevSpring has a whole platform in the customer service portal where they can pull out different...
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Product, Value
I would be more satisfied with the system if we had API connections with everything because then the...
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Product
It is very convenient that we can make our own payment plans in the system. We can link things up if...
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Product
I would tell a colleague who was looking at RevSpring that it is easy for patients with families to...
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Relationship, Operations
We had a bit of a rough start with RevSpring in the beginning, but the people the vendor put in...
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Relationship
We have a RevSpring project manager assigned to us, and we have regular meetings where we go over...
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Relationship, Value
RevSpring is fully satisfactory. They are doing some innovative things. We have a very low bad debt...
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Product
RevSpring’s online portal is great. The only thing I would like to see added to our space sooner...
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Relationship, Value
The prediction scoring that RevSpring PersonaPay does is great. We have seen our key metrics...
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Relationship
RevSpring’s customer support ticket portal is great. The vendor's responsiveness to emails and phone...
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Relationship, Product
The only challenge I have come across so far with RevSpring PersonaPay, and perhaps one of the...
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Loyalty, Product
At various times, we would like the reconciliation piece to be a bit easier with RevSpring...
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Product
As far as I'm aware, we have always used RevSpring PersonaPay or data online, so I don't have...
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Product, Value
We don't know whether the issue is with our EMR or RevSpring PersonaPay, but sometimes the system...
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Product
One of the challenges with RevSpring PersonaPay is the reconciliation side. I want a reconciliation...
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Relationship, Product
With RevSpring PersonaPay, I don't really know that there is something that can be improved because...
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Product
RevSpring PersonaPay is almost seamless for us. We process things in our EMR, and it gives us pretty...
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Product
If I had to change anything with RevSpring PersonaPay, it would be that when something is denied,...
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Culture, Value
I have sometimes had to ask whether we are getting charged for something when a charge is listed...
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Relationship
Back when we started, there was a lot of hit-and-miss on things being delivered and the quality of...
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Loyalty, Operations
The vendor hasn't had to do any type of training, but they did provide some documentation for us....
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Product
To be as successful as possible with the product, a person has to have a good understanding of their...
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Relationship
We worked with RevSpring on a certain project, and they worked so hard trying to make it work, but...
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Operations
One of the most frustrating pieces during a project we did with RevSpring was that the person...
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Relationship, Operations
I like working with RevSpring because they are innovative and customer friendly in that they are...
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Relationship, Product
RevSpring does a great job with RevSpring PersonaPay. Our statements look really good. Our patients...
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Relationship
My experience with RevSpring and the RevSpring PersonaPay platform has been nothing but positive....
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Relationship
We have to present problems to RevSpring. They don't usually take a proactive approach.
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Relationship
Our RevSpring support is great. We meet with the vendor regularly, and they are always asking what...
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Relationship, Operations
With RevSpring, sometimes when we are working through implementations, we have the best of the best...
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Loyalty, Relationship, Value
RevSpring is an extremely strong partner for us. We have thrown a lot of big initiatives at them...
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Culture
The vendor's salespeople will promise the sun and moon. Then, when customers get into the...
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Product
Everything is working as expected. We have no complaints at this point.
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