RevSpring - PersonaPay Patient Financial Engagement Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Product

The product’s user interface is visually appealing. I like the look and feel.

Feb 2024
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Director

Product

The product takes my payments okay, but the group that works for me has a lot of concerns that the...

Feb 2024
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Director

Relationship

There are balls that have been dropped. RevSpring has been my vendor for years, and there have been...

Feb 2024
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Director

Product

The functionality of RevSpring PersonaPay is good. Whenever we are looking up a patient's account...

Feb 2024
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Director

Culture, Value

At one point, I had a statement upgrade with RevSpring. But instead of just partnering with me to...

Feb 2024
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Director

Relationship

I found that the vendor’s technical team was not as customer service focused as I would have preferred....

Feb 2024
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Manager

Culture, Value

I frequently have to reach out to RevSpring to get incorrect charges off of our statements. The...

Jan 2024
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Manager

Loyalty

Originally, we moved from another vendor to RevSpring because we thought that our EHR vendor was...

Jan 2024
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Manager

Loyalty, Value

RevSpring PersonaPay is RevSpring’s new technology. We are happy with it. If there were a score...

Jan 2024
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Manager

Relationship, Operations

RevSpring has been incredible. They escalate things appropriately. In the past, before they came...

Jan 2024
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VP/Other Executive

Product

When we look at the whole patient statement cycle and the way that our organization runs that for...

Dec 2023
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VP/Other Executive

Loyalty, Product

There is a gap concerning the integration between the RevSpring solution and our EHR in terms of...

Dec 2023
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VP/Other Executive

Relationship, Value

RevSpring has several product offerings they have recently come out with that we are very interested...

Dec 2023
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VP/Other Executive

Product

We like the ease of use for our providers and for the patient specifically in RevSpring PersonaPay....

Dec 2023
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VP/Other Executive

Product

RevSpring PersonaPay has strong reporting that is off the shelf in canned reports, but getting data...

Dec 2023
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VP/Other Executive

Product

RevSpring PersonaPay does statements. It is our portal where patients can make payments, and it can...

Nov 2023
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VP/Other Executive

Product

RevSpring PersonaPay is challenging for patients to use because of all the authentications patients...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

RevSpring is a very proactive company. They are always improving, making changes, and trying to make...

Nov 2023
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Manager

Culture, Value

Anytime we have a question or idea for RevSpring, before we suggest it, we have to ask whether they...

Nov 2023
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Manager

Relationship

RevSpring's strength is their customer service. They will tell their customers what they think they...

Nov 2023
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Manager

Relationship

The biggest thing about RevSpring that stands out is they are super quick when dealing with changes...

Oct 2023
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Manager

Relationship

Over the years, RevSpring has been great at providing expertise in how statementing is designed to...

Oct 2023
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Manager

Relationship

We have been happy with RevSpring. We don't use all of their products, primarily because we already...

Oct 2023
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Manager

Relationship

RevSpring has been great to us. We have been a client of theirs for years, and we don't have any...

Oct 2023
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Manager

Product, Value

We have done some customization to the product, so for the most part, I would say the current...

Oct 2023
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Manager

Culture, Relationship

RevSpring keeps their promises nine out of ten times. If they don't do something they said they...

Oct 2023
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Manager

Relationship

We have a recurring call to touch base with RevSpring where we can bring up anything with the...

Oct 2023
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Manager

Relationship

One thing that RevSpring could improve is their account managers. We had one that was good for a...

Oct 2023
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Manager

Relationship, Value

For the most part, when we have needed to do little one-off side projects with RevSpring, those have...

Sep 2023
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Manager

Relationship

I would like to see RevSpring be more open when we come to them with ideas and not so closed door....

Sep 2023
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Manager

Relationship

Sometimes RevSpring is more reactive than proactive. RevSpring does respond to issues, and it is not...

Sep 2023
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Manager

Operations

The biggest thing with RevSpring is that in the past when we implemented stuff, a lot of times, they...

Sep 2023
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Manager

Relationship

If I were going to recommend the vendor, it would definitely be for their online patient portal and...

Sep 2023
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Manager

Product

I don't know any of RevSpring’s competitors, but I can compare RevSpring to early firms, and...

Sep 2023
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Director

Product, Value

If we want to tweak statements, for example, by changing the color from blue to red, we are charged...

Sep 2023
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Director

Relationship, Product

RevSpring is very patient focused. They do a lot of outside studies, so I don't have to tell them...

Sep 2023
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Manager

Culture, Loyalty, Relationship

We have had a bit of a rocky patch with RevSpring. We have had some issues with pricing, and we are...

Sep 2023
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Director

Relationship

With RevSpring, there is a delay in recognizing the situation in healthcare today and moving things...

Sep 2023
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Director

Product

RevSpring PersonaPay creates ease of access for patients to do self-service for themselves.

Sep 2023
||
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Manager

Culture, Operations

The implementation of RevSpring PersonaPay was really rough. The RevSpring representative we were...

Sep 2023
||
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Manager

Operations

We had a bunch of payments that had issues that we had to call people and apologize for. We had to...

Sep 2023
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Manager

Product

The payment plans can be very complicated to set up in RevSpring PersonaPay. RevSpring told us that...

Sep 2023
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Manager

Culture

RevSpring talked us into doing a different rate of pricing for a certain service and told us there...

Sep 2023
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Director

Relationship

Where RevSpring could improve is in making some more suggestions to us, such as suggestions about...

Sep 2023
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Director

Culture, Value

RevSpring avoids charging for every little thing, and they are very good with us when there are...

Sep 2023
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VP/Other Executive

Value

We don't use all the functionality of RevSpring PersonaPay because we use our EHR interface for...

Sep 2023
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VP/Other Executive

Product

Most of the patient portal payment limitations that we have are limitations with the way our EHR...

Sep 2023
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Director

Relationship

RevSpring gives us some great suggestions on statements. Anytime that we reach out to them and need...

Sep 2023
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Director

Product

RevSpring PersonaPay is definitely user friendly. It is nice that what my staff sees is the same...

Aug 2023
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Manager

Product

What RevSpring does is what they do well. Statements go out on time and letters go out on time, and...

Aug 2023
||
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Manager

Relationship

RevSpring is responsive, and the quality is there. We couldn't ask for a more dependable partner.

Aug 2023
||
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Director

Relationship

If anyone were looking to explore using RevSpring as a vendor partner, I would say that I am...

Aug 2023
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Director

Product

The only opportunity for RevSpring to improve that I can think of is to give patients the ability to...

Aug 2023
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Director

Value

Things are going very well with RevSpring PersonaPay. We have made several changes throughout the...

Aug 2023
||
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Director

Product

For our patients, RevSpring PersonaPay is a simple sign-in solution. It can be accessed on any type...

Aug 2023
||
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Director

Relationship

RevSpring’s onboarding process is very good. The vendor knows the right questions to ask. They know...

Aug 2023
||
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Director

Relationship

The customer support from RevSpring is great because of the vendor's IT abilities and attentiveness...

Aug 2023
||
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Director

Relationship, Product, Value

RevSpring has kept their promises surrounding making product changes and adapting to our needs,...

Aug 2023
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Director

Operations

RevSpring’s ongoing training is nonexistent. We have received some emails, and there are some online...

Aug 2023
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Director

Product

There were a few things in RevSpring's system that we were unable to get automated, but that was...

Aug 2023
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Director

Relationship

RevSpring’s support people have always been good to us. They always send out emails and call alerts...

Aug 2023
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Manager

Product

The contrasting colors of RevSpring PersonaPay have made it hard for some patients to read things.

Aug 2023
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Manager

Loyalty, Relationship

We are in the process of requesting some updates. And RevSpring is working on a mock-up of what it...

Aug 2023
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Manager

Relationship

I would tell someone looking into RevSpring PersonaPay that the product is fantastic. I can't say...

Aug 2023
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Manager

Product

RevSpring PersonaPay is very user friendly from our end and from the patient’s end. It is easy to...

Aug 2023
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Manager

Relationship

The few times that the site has gone down, we haven't had a really good explanation for why it went...

Aug 2023
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Manager

Culture, Loyalty

Things are going well with RevSpring. The biggest thing we looked to RevSpring to accomplish was a...

Jul 2023
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(0)
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Manager

Product, Value

Our patient experience has improved from our partnership with RevSpring based on their patient...

Jul 2023
||
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Manager

Relationship

In our efforts to go paperless, RevSpring has blown our expectations out of the water. They have...

Jul 2023
||
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Manager

Culture

Over the last few years, we have continued to grow exponentially. RevSpring is continually taking on...

Jul 2023
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Manager

Loyalty, Relationship

RevSpring’s technology is great, and in the future, we are going to look for certain things the...

Jun 2023
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Manager

Product

The numbers are there because of RevSpring. The calls are coming in based on volume because of what...

Jun 2023
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Manager

Relationship, Value

I would recommend the company to anyone. RevSpring is a very good company; they are very open to...

Jun 2023
||
(0)
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Manager

Relationship, Value

My call volume has actually increased because of what RevSpring has been able to do in terms of...

Jun 2023
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Manager

Relationship

If I ever have a problem with the product, I open a support ticket. If one of my tickets isn't...

Jun 2023
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Manager

Operations, Product

I get an email whenever RevSpring does an upgrade. Sometimes the upgrades cause problems with...

Jun 2023
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(0)
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Manager

Culture, Product

We have had a couple of hiccups, but for the most part, the system has worked as advertised. There...

Jun 2023
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Manager

Relationship, Product

Usually, the system works so well that I assume that the vendor is being proactive. The product...

Jun 2023
||
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Manager

Relationship

I have met more high-up managers from RevSpring than from any other company I have worked with. If...

Jun 2023
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Manager

Value

I keep track of the money that the organization brings in, and when my boss sees things, amazing is...

Jun 2023
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Manager

Relationship

One problem I have with RevSpring PersonaPay is that a small percentage of people that I take...

Jun 2023
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Manager

Loyalty, Value

I don't think we could be any happier with RevSpring. The cornerstones for our team are our EMR and...

Jun 2023
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Manager

Operations

The system is so easy to use. The training is minimal, and when RevSpring does upgrades, they ensure...

Jun 2023
||
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Manager

Product

The end users like the statements that come from the system. Our previous vendor was horrible, so...

Jun 2023
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Manager

Relationship

The response from the support team is great. We put in a ticket and usually get a response or a fix...

Jun 2023
||
(0)
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Director

Product, Value

RevSpring Patient Financial Engagement is working exactly as expected, and we have been satisfied....

Jun 2023
||
(0)
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Director

Relationship

We have been talking to RevSpring about implementing other features in the platform, and they have...

Jun 2023
||
(0)
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Director

Relationship

We have regular calls with RevSpring, and sometimes it takes longer than I expect to get issues...

Jun 2023
||
(0)
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Manager

Relationship

RevSpring has great customer service and support. We stay in contact with the vendor regularly.

May 2023
||
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Manager

Relationship

RevSpring is really top notch. They have treated us well. They stay up with their education, and...

May 2023
||
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Director

Relationship, Product

RevSpring does some really good work for us. We have several different files that go to them, and...

May 2023
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Analyst/Coordinator

Operations, Product

When families call in to make payments, the payments are easy and user friendly to do, but sometimes...

Mar 2023
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Analyst/Coordinator

Operations

RevSpring was really good about showing us screenshots during training. We had a test site that we...

Mar 2023
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Analyst/Coordinator

Relationship

We have been very impressed by the RevSpring team. We have had a really good experience with them....

Mar 2023
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Analyst/Coordinator

Product

We have not had many problems in terms of the system going down or anything like that. If RevSpring...

Mar 2023
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Analyst/Coordinator

Loyalty

We are working on families being able to pay ahead of time before a procedure. That functionality is...

Mar 2023
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