PersonaPay Patient Financial Engagement Commentary

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RevSpring doesn't offer a lot of training. It is pretty much just a quick meeting, and then we...

I like the fact that when RevSpring does come up with something, or they have developed something...

The statements from RevSpring have gotten quite expensive. My satisfaction with getting our money’s...

Even though we've been with RevSpring for as long as we have, we still have regular meetings with...

We're long-term partners with RevSpring, but their partnership with us is above and beyond at all...

AI customer service is on the vendor’s road map already, and I expect to see that come to fruition...

RevSpring comes up with resolutions so quickly, and they never dismiss things. They are very...

RevSpring has been a great partner for us and has been willing to work with us to develop new ideas...

PersonaPay does well with collection rates and the cost to collect because of the overall...

RevSpring continues to need to improve their large-client platform vision. Not many clients use the...

RevSpring pushes back a lot about their core product. They tell us they can't do something rather...

RevSpring is methodical in their support of PersonaPay. Because RevSpring is the long-standing team,...

The autopay feature in PersonaPay is a huge deal for us because we put 100% of cards on file when...

I would rate PersonaPay's capabilities almost at the top of the scale. I struggle to give anything...

PersonaPay hasn’t had much of an impact when it comes to costs. We have been able to increase our...

Most of the things that RevSpring says are coming, they do deliver on. The things they promise are...

We have been working with RevSpring because we use their systems a little differently, so we are...

I'm not sure what is new since we don't really get involved in that anymore. But there were some...

RevSpring is very responsive, and they don’t just answer questions. We’re inquisitive people, so we...

We may not be utilizing everything that RevSpring has. We’re kind of a small part, and there’s a lot...

RevSpring is helping us with our IVR. RevSpring is kind of integrated with one of our other vendors,...

RevSpring's support is timely. If I put in my ticket, I'm going to get a response not only that day,...

PersonaPay is good and user friendly. RevSpring understands what we need in our type of...

When we find a vendor we like, we stick with them as long as they are keeping updated. We have stuck...

PersonaPay is a good platform. It gives us the ability to customize the payment schedule for...

My advice to others is to definitely do their due diligence, look around the market, and decide what...

RevSpring is helping us out by creating some extra things for another system we are using and are...

RevSpring is easy to work with. They are flexible and very responsive. They have been a good...

RevSpring started giving us some other reports, and those have been really helpful. They just give...

We’ve had some reporting issues in RevSpring PersonaPay, especially around trying to build reports...

A user can probably muddle their way through RevSpring PersonaPay with almost no training, to be...

RevSpring’s customer service was a little rough in the beginning, and we struggled with the...

RevSpring PersonaPay is really good, but there are some limits. The main issue is the lack of...

When I look at what else is out there compared to RevSpring PersonaPay, I don't see a lot of better...

We’ve done pretty well with RevSpring PersonaPay. Our self-pay collections have increased...

If RevSpring PersonaPay didn't work with our EMR system, it could have created challenges. RevSpring...

We get pretty timely responses from RevSpring. For day-to-day ticket support, they usually respond...

There are things we’ve had to push RevSpring to look into and develop, especially around API...

RevSpring is not as present as other vendors when it comes to conversations about partnership....

RevSpring is a really good partner with us. With the Change Healthcare outage, they jumped in, and...

RevSpring certainly has helped me reduce some costs internally in the hospital. While we have been...

PersonaPay is easy to implement, user friendly, and very helpful to an organization of our size.

RevSpring has been an excellent support partner. They've helped us optimize and improve some of our...

RevSpring’s ongoing support is very accessible. When we have an issue, we get their full attention....

Everything from RevSpring PersonaPay writes back to our practice management system. If we do an...

RevSpring needs to focus on the estimate tool right now. The issue is that the tool causes us to...

If somebody goes into a payment plan, the way RevSpring allocates that is to pay off the oldest...

The RevSpring training person we had was phenomenal. They were extremely responsive and got back to...

PersonaPay has been outstanding for us. The email and text capabilities have been huge for us...

Sometimes it takes a bit to dig into an issue, but RevSpring’s support team is responsive. We have...

We found RevSpring by reaching out to our counterparts and asking who they were using. RevSpring was...

We have seen an uptick in collection rates from having RevSpring PersonaPay in place. We are seeing...

We love RevSpring and the team that we work with. They are incredibly communicative. Whenever we...

I haven't seen the full road map for 2026 or any type of enhancements that RevSpring is planning for...

There are some opportunities for improvement on the administrative side of RevSpring PersonaPay in...

I go around and around with RevSpring on the cost of RevSpring PersonaPay. Whenever I'm considering...

RevSpring has some training documents that are helpful. They have a resource library, but it isn't...

Patients generally find the RevSpring portal easy to use. I always tell people that RevSpring seems...

My relationship with my RevSpring client manager has come a long way. We had a very direct...

With RevSpring, we are still enhancing things. We just brought in an early-out vendor to aid us with...

RevSpring PersonaPay is costly. Just with statements in general these days, I think everybody is...

I would buy RevSpring PersonaPay again. But I think we would have pieces of RevSpring PersonaPay and...

I would say RevSpring is fair and transparent with ongoing charges. We had overages, and the...

RevSpring could do better regarding the speed of their turnaround time.

The billing plan is very cut-and-dried. However, we did have an issue last year with fees in our...

What we needed was difficult to build, but RevSpring was really good about being open to helping us...

Our solution is fairly custom. It doesn't take a lot of training to learn it, but it isn't...

There is one technical person from RevSpring who helps us. We don't work with the salesperson that...

RevSpring is really more about training and answering questions. We have had turnover with our...

RevSpring was very willing to provide training whenever we needed it, whether due to staff turnover...

We will be switching to a new portal with our new EMR. We will keep RevSpring PersonaPay while we...

A lot of RevSpring’s technology is kind of forward, and a lot of our patients are of an older...

RevSpring did a fantastic job with our implementation. RevSpring had to build out something for our...

RevSpring PersonaPay’s impact on collection rates is not perfect, but we are really happy. The...

RevSpring is very proactive. We have a direct line to RevSpring for any issue or major concern, so...

We used to work with the vendor a long time ago, but it didn't go well. We decided to give them...

The implementation of RevSpring PersonaPay was easy. RevSpring PersonaPay is easy to train people...

RevSpring avoids charging for every little thing. When it comes to credit card processing fees, with...

We had to ask for some things to be changed in the solution, but we got RevSpring PersonaPay to...

There are a couple of issues with understanding exactly how digital services work. The cadence of...

I always hate it when I feel smarter than a support person or have to repeat myself three or four...

RevSpring PersonaPay was the change I was looking for. Our old system was extremely antiquated. It...

During the implementation process, there were a lot of things that RevSpring offered us or brought...

RevSpring PersonaPay probably isn't part of our long-term plans. I think that once we get time, we...

Occasionally, there are glitches in the system, like statements not coming over. At one point, there...

We can get ahold of our RevSpring account manager pretty easily.

RevSpring's service is pretty good. Their help desk has been a little more receptive, and the vendor...

I don't really have any major changes that I would make to RevSpring PersonaPay. I like the ease of...

RevSpring's system uses a product called SeatMate, while our EHR relies on a different tool for that...

RevSpring brought forward options that we hadn't been using. Those helped us insource more and find...

If my senior leaders were to come up to me today and say that we were moving away from RevSpring's...

I am not dissatisfied with anything other than maybe the system's cost. However, that is what it is....

We have no problems interacting with the vendor's people. I have known a lot of those people for...

The system has been very good. It just works. We are in the process of reevaluating things because...