RevSpring - PersonaPay Patient Financial Engagement Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
The RevSpring PersonaPay portal is pretty user friendly. The system really personalizes the...
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Loyalty, Product
The EMR integration could be stronger. There is still a little to be desired with compatibility with...
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Relationship
We have contacts for people at RevSpring, and I reach out to them regularly. They are involved in...
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Product
RevSpring PersonaPay is really great from a patient-facing perspective. Patients have a lot of...
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Value
RevSpring has rolled out some new offerings in their front-end services space that have been...
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Culture, Relationship
RevSpring does not necessarily keep all their promises. At the end of the day, they keep all of...
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Culture, Relationship
We have a relationship manager or a point person that we work with on a day-to-day basis, and that...
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Loyalty, Relationship
Part of my problem with RevSpring is that I have to tell the story to our executives of the value of...
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Relationship
We have had situations with RevSpring where a product was just turned on without our knowledge. We...
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Culture
We are really big on the negotiation process, so what RevSpring has with us is razor-thin margins...
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Loyalty, Value
We left our last patient digital portal because it was a hot mess. We had patients calling in to ask...
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Relationship
We have had a lot of issues with responsiveness from RevSpring that we have had to escalate to the...
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Loyalty, Relationship, Product
RevSpring has a whole platform in the customer service portal where they can pull out different...
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Product, Value
I would be more satisfied with the system if we had API connections with everything because then the...
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Product
It is very convenient that we can make our own payment plans in the system. We can link things up if...
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Product
I would tell a colleague who was looking at RevSpring that it is easy for patients with families to...
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Relationship, Operations
We had a bit of a rough start with RevSpring in the beginning, but the people the vendor put in...
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Relationship
We have a RevSpring project manager assigned to us, and we have regular meetings where we go over...
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Relationship, Value
RevSpring is fully satisfactory. They are doing some innovative things. We have a very low bad debt...
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Product
RevSpring’s online portal is great. The only thing I would like to see added to our space sooner...
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Relationship, Value
The prediction scoring that RevSpring PersonaPay does is great. We have seen our key metrics...
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Relationship
RevSpring’s customer support ticket portal is great. The vendor's responsiveness to emails and phone...
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Relationship, Product
The only challenge I have come across so far with RevSpring PersonaPay, and perhaps one of the...
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Loyalty, Product
At various times, we would like the reconciliation piece to be a bit easier with RevSpring...
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Product
As far as I'm aware, we have always used RevSpring PersonaPay or data online, so I don't have...
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Product, Value
We don't know whether the issue is with our EMR or RevSpring PersonaPay, but sometimes the system...
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Product
One of the challenges with RevSpring PersonaPay is the reconciliation side. I want a reconciliation...
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Relationship, Product
With RevSpring PersonaPay, I don't really know that there is something that can be improved because...
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Product
RevSpring PersonaPay is almost seamless for us. We process things in our EMR, and it gives us pretty...
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Product
If I had to change anything with RevSpring PersonaPay, it would be that when something is denied,...
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Culture, Value
I have sometimes had to ask whether we are getting charged for something when a charge is listed...
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Relationship
Back when we started, there was a lot of hit-and-miss on things being delivered and the quality of...
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Loyalty, Operations
The vendor hasn't had to do any type of training, but they did provide some documentation for us....
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Product
To be as successful as possible with the product, a person has to have a good understanding of their...
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Relationship
We worked with RevSpring on a certain project, and they worked so hard trying to make it work, but...
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Operations
One of the most frustrating pieces during a project we did with RevSpring was that the person...
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Relationship, Operations
I like working with RevSpring because they are innovative and customer friendly in that they are...
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Relationship, Product
RevSpring does a great job with RevSpring PersonaPay. Our statements look really good. Our patients...
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Relationship
My experience with RevSpring and the RevSpring PersonaPay platform has been nothing but positive....
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Relationship
We have to present problems to RevSpring. They don't usually take a proactive approach.
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Relationship
Our RevSpring support is great. We meet with the vendor regularly, and they are always asking what...
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Relationship, Operations
With RevSpring, sometimes when we are working through implementations, we have the best of the best...
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Loyalty, Relationship, Value
RevSpring is an extremely strong partner for us. We have thrown a lot of big initiatives at them...
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Culture
The vendor's salespeople will promise the sun and moon. Then, when customers get into the...
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Product
Everything is working as expected. We have no complaints at this point.
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Product
RevSpring Patient Financial Engagement is awesome and just works. It is like the Honda Accord of...
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Culture, Product
With RevSpring Patient Financial Engagement, we are bringing in multiple times what we did with our...
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Relationship
If I have a question about anything, our contact at RevSpring helps tremendously. And if I have to...
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Operations
The implementation of RevSpring PersonaPay was very nice to go through because RevSpring made it...
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Operations
RevSpring Patient Financial Engagement is so easy to use that the training is very minimal. If...
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Product
There are upgrades in RevSpring Patient Financial Engagement, but they are so seamless that I don't...
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Relationship, Product
RevSpring’s management is a plus. They actually care about customers, and they care about customer...
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Value
RevSpring PersonaPay is seamless and just works, and because the solution just works, there isn’t a...
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Loyalty, Relationship
RevSpring is transferring functionality from RevSpring PersonaPay over to Epic, and I’m not happy...
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Relationship
I think we have a good relationship with the RevSpring team. They provide good customer service to us....
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Relationship
If we report issues to RevSpring, they provide solutions back to us. If we bring up a concern or...
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Product
I would like to RevSpring to improve the functionality for taking payments. If we want to process a...
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Relationship, Operations, Product
It is very easy working with RevSpring. They have a portal, and we just log in to that and create an...
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Loyalty, Product
We have been working with RevSpring for a long time, and we have always had a very good relationship...
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Product
The ability to set up recurring payment plans works well with RevSpring PersonaPay. That way there...
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Relationship, Product
There is really not anything that stands out to me as something that needs to be improved on....
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Operations
The implementations take a very long time. When we wanted to start doing the text-to-pay option,...
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Product
We have been very happy with RevSpring PersonaPay. The system's portal is very user friendly, and...
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Relationship, Value
I can't really complain about RevSpring. They check in with us regularly, and they are a really good...
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Product
One of RevSpring PersonaPay’s biggest strengths is its ease of use. We are not having any issues...
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Relationship
I would like RevSpring to streamline things for all of the people who are involved with the system....
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Relationship
RevSpring is a good partner to us.
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