RevSpring - PersonaPay Patient Financial Engagement Commentary
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Subject Expert
Dustin Cragun
Research Director
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User Commentary
Relationship
I think we have a good relationship with the RevSpring team. They provide good customer service to us....
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Relationship
If we report issues to RevSpring, they provide solutions back to us. If we bring up a concern or...
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Product
I would like to RevSpring to improve the functionality for taking payments. If we want to process a...
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Relationship, Operations, Product
It is very easy working with RevSpring. They have a portal, and we just log in to that and create an...
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Loyalty, Product
We have been working with RevSpring for a long time, and we have always had a very good relationship...
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Product
The ability to set up recurring payment plans works well with RevSpring PersonaPay. That way there...
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Relationship, Product
There is really not anything that stands out to me as something that needs to be improved on....
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Operations
The implementations take a very long time. When we wanted to start doing the text-to-pay option,...
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Product
We have been very happy with RevSpring PersonaPay. The system's portal is very user friendly, and...
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Relationship, Value
I can't really complain about RevSpring. They check in with us regularly, and they are a really good...
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Product
One of RevSpring PersonaPay’s biggest strengths is its ease of use. We are not having any issues...
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Relationship
I would like RevSpring to streamline things for all of the people who are involved with the system....
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Relationship
RevSpring is a good partner to us.
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Product
The product’s user interface is visually appealing. I like the look and feel.
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Product
The product takes my payments okay, but the group that works for me has a lot of concerns that the...
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Relationship
There are balls that have been dropped. RevSpring has been my vendor for years, and there have been...
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Product
The functionality of RevSpring PersonaPay is good. Whenever we are looking up a patient's account...
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Culture, Value
At one point, I had a statement upgrade with RevSpring. But instead of just partnering with me to...
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Relationship
I found that the vendor’s technical team was not as customer service focused as I would have preferred....
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Culture, Value
I frequently have to reach out to RevSpring to get incorrect charges off of our statements. The...
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Loyalty
Originally, we moved from another vendor to RevSpring because we thought that our EHR vendor was...
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Loyalty, Value
RevSpring PersonaPay is RevSpring’s new technology. We are happy with it. If there were a score...
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Relationship, Operations
RevSpring has been incredible. They escalate things appropriately. In the past, before they came...
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Product
When we look at the whole patient statement cycle and the way that our organization runs that for...
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Loyalty, Product
There is a gap concerning the integration between the RevSpring solution and our EHR in terms of...
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Relationship, Value
RevSpring has several product offerings they have recently come out with that we are very interested...
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Product
We like the ease of use for our providers and for the patient specifically in RevSpring PersonaPay....
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Product
RevSpring PersonaPay has strong reporting that is off the shelf in canned reports, but getting data...
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Product
RevSpring PersonaPay does statements. It is our portal where patients can make payments, and it can...
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Product
RevSpring PersonaPay is challenging for patients to use because of all the authentications patients...
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Loyalty, Relationship
RevSpring is a very proactive company. They are always improving, making changes, and trying to make...
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Culture, Value
Anytime we have a question or idea for RevSpring, before we suggest it, we have to ask whether they...
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Relationship
RevSpring's strength is their customer service. They will tell their customers what they think they...
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Relationship
The biggest thing about RevSpring that stands out is they are super quick when dealing with changes...
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Relationship
Over the years, RevSpring has been great at providing expertise in how statementing is designed to...
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Relationship
We have been happy with RevSpring. We don't use all of their products, primarily because we already...
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Relationship
RevSpring has been great to us. We have been a client of theirs for years, and we don't have any...
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Product, Value
We have done some customization to the product, so for the most part, I would say the current...
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Culture, Relationship
RevSpring keeps their promises nine out of ten times. If they don't do something they said they...
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Relationship
We have a recurring call to touch base with RevSpring where we can bring up anything with the...
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Relationship
One thing that RevSpring could improve is their account managers. We had one that was good for a...
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Relationship, Value
For the most part, when we have needed to do little one-off side projects with RevSpring, those have...
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Relationship
I would like to see RevSpring be more open when we come to them with ideas and not so closed door....
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Relationship
Sometimes RevSpring is more reactive than proactive. RevSpring does respond to issues, and it is not...
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Operations
The biggest thing with RevSpring is that in the past when we implemented stuff, a lot of times, they...
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Relationship
If I were going to recommend the vendor, it would definitely be for their online patient portal and...
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Product
I don't know any of RevSpring’s competitors, but I can compare RevSpring to early firms, and...
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Product, Value
If we want to tweak statements, for example, by changing the color from blue to red, we are charged...
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Relationship, Product
RevSpring is very patient focused. They do a lot of outside studies, so I don't have to tell them...
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Culture, Loyalty, Relationship
We have had a bit of a rocky patch with RevSpring. We have had some issues with pricing, and we are...
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Relationship
With RevSpring, there is a delay in recognizing the situation in healthcare today and moving things...
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Product
RevSpring PersonaPay creates ease of access for patients to do self-service for themselves.
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Culture, Operations
The implementation of RevSpring PersonaPay was really rough. The RevSpring representative we were...
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Operations
We had a bunch of payments that had issues that we had to call people and apologize for. We had to...
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Product
The payment plans can be very complicated to set up in RevSpring PersonaPay. RevSpring told us that...
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Culture
RevSpring talked us into doing a different rate of pricing for a certain service and told us there...
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Relationship
Where RevSpring could improve is in making some more suggestions to us, such as suggestions about...
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Culture, Value
RevSpring avoids charging for every little thing, and they are very good with us when there are...
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Value
We don't use all the functionality of RevSpring PersonaPay because we use our EHR interface for...
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Product
Most of the patient portal payment limitations that we have are limitations with the way our EHR...
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Relationship
RevSpring gives us some great suggestions on statements. Anytime that we reach out to them and need...
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Product
RevSpring PersonaPay is definitely user friendly. It is nice that what my staff sees is the same...
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Product
What RevSpring does is what they do well. Statements go out on time and letters go out on time, and...
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Relationship
RevSpring is responsive, and the quality is there. We couldn't ask for a more dependable partner.
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Relationship
If anyone were looking to explore using RevSpring as a vendor partner, I would say that I am...
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Product
The only opportunity for RevSpring to improve that I can think of is to give patients the ability to...
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Value
Things are going very well with RevSpring PersonaPay. We have made several changes throughout the...
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Product
For our patients, RevSpring PersonaPay is a simple sign-in solution. It can be accessed on any type...
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Relationship
RevSpring’s onboarding process is very good. The vendor knows the right questions to ask. They know...
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Relationship
The customer support from RevSpring is great because of the vendor's IT abilities and attentiveness...
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Relationship, Product, Value
RevSpring has kept their promises surrounding making product changes and adapting to our needs,...
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Operations
RevSpring’s ongoing training is nonexistent. We have received some emails, and there are some online...
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Product
There were a few things in RevSpring's system that we were unable to get automated, but that was...
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Relationship
RevSpring’s support people have always been good to us. They always send out emails and call alerts...
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Product
The contrasting colors of RevSpring PersonaPay have made it hard for some patients to read things.
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Loyalty, Relationship
We are in the process of requesting some updates. And RevSpring is working on a mock-up of what it...
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Relationship
I would tell someone looking into RevSpring PersonaPay that the product is fantastic. I can't say...
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Product
RevSpring PersonaPay is very user friendly from our end and from the patient’s end. It is easy to...
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Relationship
The few times that the site has gone down, we haven't had a really good explanation for why it went...
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Culture, Loyalty
Things are going well with RevSpring. The biggest thing we looked to RevSpring to accomplish was a...
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Product, Value
Our patient experience has improved from our partnership with RevSpring based on their patient...
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Relationship
In our efforts to go paperless, RevSpring has blown our expectations out of the water. They have...
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Culture
Over the last few years, we have continued to grow exponentially. RevSpring is continually taking on...
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Loyalty, Relationship
RevSpring’s technology is great, and in the future, we are going to look for certain things the...
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Product
The numbers are there because of RevSpring. The calls are coming in based on volume because of what...
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Relationship, Value
I would recommend the company to anyone. RevSpring is a very good company; they are very open to...
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Relationship, Value
My call volume has actually increased because of what RevSpring has been able to do in terms of...
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Relationship
If I ever have a problem with the product, I open a support ticket. If one of my tickets isn't...
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Operations, Product
I get an email whenever RevSpring does an upgrade. Sometimes the upgrades cause problems with...
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Culture, Product
We have had a couple of hiccups, but for the most part, the system has worked as advertised. There...
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Relationship, Product
Usually, the system works so well that I assume that the vendor is being proactive. The product...
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Relationship
I have met more high-up managers from RevSpring than from any other company I have worked with. If...
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Value
I keep track of the money that the organization brings in, and when my boss sees things, amazing is...
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Relationship
One problem I have with RevSpring PersonaPay is that a small percentage of people that I take...
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Loyalty, Value
I don't think we could be any happier with RevSpring. The cornerstones for our team are our EMR and...
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Operations
The system is so easy to use. The training is minimal, and when RevSpring does upgrades, they ensure...
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Product
The end users like the statements that come from the system. Our previous vendor was horrible, so...
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Relationship
The response from the support team is great. We put in a ticket and usually get a response or a fix...
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Product, Value
RevSpring Patient Financial Engagement is working exactly as expected, and we have been satisfied....
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Relationship
We have been talking to RevSpring about implementing other features in the platform, and they have...
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Relationship
We have regular calls with RevSpring, and sometimes it takes longer than I expect to get issues...
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Relationship
RevSpring has great customer service and support. We stay in contact with the vendor regularly.
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Relationship
RevSpring is really top notch. They have treated us well. They stay up with their education, and...
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Relationship, Product
RevSpring does some really good work for us. We have several different files that go to them, and...
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