R1 RCM Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Value
The annual spend with R1 is astronomical. We pay more than we should. I know that if I brought...
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Relationship, Services
Overall, the A/R needs to be closer to HFMA standards. A big piece of R1’s company is offshore in...
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Loyalty, Relationship
I am very optimistic about the future with R1 because the communication is better, the workflows are...
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Relationship
If I were talking to one of my peers who was thinking about going with R1, I would tell them to...
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Relationship
The service with R1 is good, and they are a great partner. If I tell them we are having issues and...
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Relationship
When it comes to things R1 excels at, their communication is very good. I like the knowledge of...
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Relationship
R1's offshore staff is always a struggle because there are language and time barriers. On the...
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Relationship
For the most part, the R1 staff I meet with regularly is absolutely wonderful. They are onshore, and...
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Relationship, Services
I would recommend R1 to anybody in my position in a small facility like mine or even a bigger...
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Relationship
The executive director at R1 who works with our customer service manager is a very good strategist,...
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Relationship
We have had some challenges and things that have come up that have been unexpected when managing...
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Relationship
The biggest takeaway we have gotten from R1 is the fact that they relay their sincerity in valuing...
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Relationship
I have been spoiled because my customer service manager at R1 has been fantastic. I don't know...
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Relationship
The people who we work with directly from R1 do a fantastic job working with our group. They jump...
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Value
R1 charges us fairly for the components and services that they provide us with.
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Relationship
R1 has a personal perspective of their services. They jump right on any complaints or concerns. They...
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Relationship, Services
We have been having issues with turnover in the offshoring of R1’s services. We have access to a...
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Relationship
The firm’s team in the United States is very knowledgeable about claims and claims processing, but...
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Relationship, Value
The firm made promises around follow-up, follow-through on claims, and multinational-level...
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Relationship
The firm has been very cooperative.
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Relationship
We are pretty happy with R1. R1 helps us know what we should know. They are teaching us to...
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Relationship
I don't know whether this is by design, but we are working with the managers of programs and...
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Relationship, Value
R1 has been very reasonable, and we don't really get charged for anything outside their percentage....
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Relationship
R1 is a good company, and they are honest. If they tell us something, they mean it. They have worked...
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