R1 RCM Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
Commentary Summary
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User Commentary
Value
R1 RCM’s rate is really good. They put a very, very fair and positive contract forward to us.
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Relationship
One of the things that separates R1 RCM from our previous outsourcing company is their ability to...
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Loyalty, Relationship
We are constantly looking to utilize R1 RCM for our needs, and they are always very open to trying...
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Relationship, Services
Overall, the firm has met our expectations. The biggest thing is the people that they have assigned...
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Operations
Our organization doesn't mind outsourcing or offshoring certain kinds of work, but we don't like...
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Operations
R1 RCM was part of our implementation team when we went to our new EHR. It is very important for...
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Operations, Services
I love working with certain people from R1 RCM. They are very knowledgeable and very responsive to...
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Relationship, Services
At a higher level, the firm's ability to retain qualified talent is good. It is hard at a lower...
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Relationship
R1 RCM does a great job. They are a true partner in the sense that when we need something, they are...
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Value
We are receiving our money's worth with R1 RCM. Things are never good enough in the sense that...
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Relationship
There is only really one person we work with at R1 RCM, and that is our client representative. That...
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Services
R1 RCM has broken things out, so there is a supervisor for cash posting, a supervisor for credit...
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Relationship
The stateside team definitely knows what they are doing. They know the insurance companies, they...
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Services
I'm not a fan of offshoring, and I'm not a big fan of outsourcing certain functions. The extended...
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Relationship, Services
R1 RCM makes sure our claims go out the door, and they make sure we get paid somehow. There are a...
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Relationship
We need R1 RCM. If I tell the firm to do something, they usually do it, though they will probably...
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Services
My sentiment toward offshoring is kind of in the middle. Part of the reason is that with certain...
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Operations, Services
I have a great point of contact with R1 RCM. However, I wish R1 RCM would improve their quality...
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Operations, Services, Value
I wouldn't say R1 RCM exceeds our expectations. They meet our expectations. R1 RCM has missed the...
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