R1 RCM Extended Business Office Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Services
The execution of R1 RCM on the work they are doing would be improved with some of the communication...
Login or Create an Account to see details.
Relationship, Operations
The person who came out to do our assessment and a project lead were excellent. The people that I...
Login or Create an Account to see details.
Relationship, Services
My sentiment toward the offshoring of extended business office services is highly negative because a...
Login or Create an Account to see details.
Value
With R1 RCM, our cash collection is going extremely well, and that is what we hired them to do. That...
Login or Create an Account to see details.
Value
R1 RCM has gone above and beyond in the partnership. We present some of the issues, and they are...
Login or Create an Account to see details.
Services
If we do the FTE route with R1 RCM, it gets a little wonky, and we have set up some very clear lines...
Login or Create an Account to see details.
Relationship
Our R1 RCM client service person is not as experienced, and they are not able to answer some of the...
Login or Create an Account to see details.
Services
A challenge that we have had with R1 RCM is being in our location. Sometimes we have time zone...
Login or Create an Account to see details.
Services
Reporting has been a challenge with R1 RCM. It is not always as timely as I would like it to be....
Login or Create an Account to see details.
Relationship, Services
If we have a problem with somebody or don't think they are cutting it, R1 RCM does a great job of...
Login or Create an Account to see details.
Relationship
I have recommended R1 RCM. I always start by telling others that R1 RCM is a partner, and they are a...
Login or Create an Account to see details.
Loyalty, Value
Right now, we have no plans to change our scope. R1 RCM is part of our team and our business plan....
Login or Create an Account to see details.
Relationship, Services
When somebody has been internal for a long time, they don't see what somebody externally can see. R1...
Login or Create an Account to see details.
Services
On the billing platform, I am not opposed to outsourcing at all because there are a lot of talented...
Login or Create an Account to see details.
Relationship
R1 RCM has an office in India, and there are communication barriers and timing issues. We interact...
Login or Create an Account to see details.
Relationship
The firm's entire model is offshore these days. Anything they do is usually out of India. We still...
Login or Create an Account to see details.
Relationship
We don't interact with R1 RCM’s offshore people at all. We have a client representative who is...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Unfortunately, the knowledge is severely lacking with R1 RCM. We are getting to the point where I...
Login or Create an Account to see details.
Loyalty
R1 RCM didn't execute well. Quite a few of my pain points are with the firm at this point. The goal...
Login or Create an Account to see details.
Relationship
R1 RCM has some stateside folks who are very knowledgeable, but there are only about three of them...
Login or Create an Account to see details.
Value
R1 RCM certainly doesn't charge for everything. That is probably one of their good sides. The cost...
Login or Create an Account to see details.
Loyalty
R1 RCM recently got bought out by a private firm that has nothing to do with healthcare. They used...
Login or Create an Account to see details.
Relationship
I know of only one executive at R1 RCM who has actually communicated with me in the several years I...
Login or Create an Account to see details.
Relationship, Services
I have a slightly negative sentiment about offshoring. Some payers will not allow R1 RCM to have...
Login or Create an Account to see details.
Relationship, Services
We are happy, but R1 RCM is not blowing my socks off. I think we get this with all vendors, but the...
Login or Create an Account to see details.
Relationship
What I like about R1 RCM is they are well versed in our EHR vendor. I do have a good working...
Login or Create an Account to see details.
Value
The annual spend with R1 is astronomical. We pay more than we should. I know that if I brought...
Login or Create an Account to see details.
Relationship, Services
Overall, the A/R needs to be closer to HFMA standards. A big piece of R1’s company is offshore in...
Login or Create an Account to see details.
Loyalty, Relationship
I am very optimistic about the future with R1 because the communication is better, the workflows are...
Login or Create an Account to see details.
Relationship
If I were talking to one of my peers who was thinking about going with R1, I would tell them to...
Login or Create an Account to see details.
​
Featured Report
Preferences