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R1 RCM Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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VP/Other Executive

We had a bit of a rocky go at the start of working with R1 RCM, but we are doing much better now, so...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

R1 RCM has great project managers and a good executive team. When we had issues, they were engaged,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

R1 RCM’s rate is really good. They put a very, very fair and positive contract forward to us.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CFO

One of the things that separates R1 RCM from our previous outsourcing company is their ability to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

We are constantly looking to utilize R1 RCM for our needs, and they are always very open to trying...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CFO

Overall, the firm has met our expectations. The biggest thing is the people that they have assigned...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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CFO

Our organization doesn't mind outsourcing or offshoring certain kinds of work, but we don't like...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CFO

R1 RCM was part of our implementation team when we went to our new EHR. It is very important for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I love working with certain people from R1 RCM. They are very knowledgeable and very responsive to...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

At a higher level, the firm's ability to retain qualified talent is good. It is hard at a lower...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

R1 RCM does a great job. They are a true partner in the sense that when we need something, they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We are receiving our money's worth with R1 RCM. Things are never good enough in the sense that...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

There is only really one person we work with at R1 RCM, and that is our client representative. That...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

R1 RCM has broken things out, so there is a supervisor for cash posting, a supervisor for credit...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Director

The stateside team definitely knows what they are doing. They know the insurance companies, they...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

I'm not a fan of offshoring, and I'm not a big fan of outsourcing certain functions. The extended...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

R1 RCM makes sure our claims go out the door, and they make sure we get paid somehow. There are a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

We need R1 RCM. If I tell the firm to do something, they usually do it, though they will probably...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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