R1 RCM Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
At a higher level, the firm's ability to retain qualified talent is good. It is hard at a lower...
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Relationship
R1 RCM does a great job. They are a true partner in the sense that when we need something, they are...
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Value
We are receiving our money's worth with R1 RCM. Things are never good enough in the sense that...
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Relationship
There is only really one person we work with at R1 RCM, and that is our client representative. That...
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Services
R1 RCM has broken things out, so there is a supervisor for cash posting, a supervisor for credit...
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Relationship
The stateside team definitely knows what they are doing. They know the insurance companies, they...
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Services
I'm not a fan of offshoring, and I'm not a big fan of outsourcing certain functions. The extended...
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Relationship, Services
R1 RCM makes sure our claims go out the door, and they make sure we get paid somehow. There are a...
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Relationship
We need R1 RCM. If I tell the firm to do something, they usually do it, though they will probably...
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Services
My sentiment toward offshoring is kind of in the middle. Part of the reason is that with certain...
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Operations, Services
I have a great point of contact with R1 RCM. However, I wish R1 RCM would improve their quality...
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Operations, Services, Value
I wouldn't say R1 RCM exceeds our expectations. They meet our expectations. R1 RCM has missed the...
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Services
R1 RCM is easy to work with and does a great job overall. There seems to be constant turnover, which...
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Relationship, Services
I understand why R1 RCM uses offshore resources. Sometimes those services can be a super positive...
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Relationship, Services
R1 RCM is pretty good at retaining the talent that they have. They have only lost a couple of folks...
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Value
We recently added some posting transactions to R1 RCM's system, and the firm said they weren't going...
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Value
R1 RCM is worth the spend. I compare them to our previous outsourced business office, and R1 RCM has...
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Relationship
It feels like R1 RCM is a part of our organization, and we work together really well. We have all...
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Relationship
R1 RCM has been very engaged with us on this new path of representing that we are one team. That is...
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Operations, Services
For the most part, things are executed well and on time with R1 RCM, but we have had a couple of...
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Relationship, Services
R1 RCM is not where we would like them to be with revenue cycle metrics. In pretty much every metric...
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Relationship
Things did not go very well with R1 RCM at first, to be very transparent. We had a lot of issues,...
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Loyalty, Relationship
R1 RCM has changed the teams a lot. But in the last few years, things have become stronger, and...
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Relationship, Services
With R1 RCM, we have been in a mode in the last few years where we have needed significant...
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Relationship
When we have issues, the executive R1 RCM has assigned to our site has a very good ability to...
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Relationship, Services
Most of the revenue cycle functions for our health system are outsourced to R1 RCM. They do billing,...
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Services
The execution of R1 RCM on the work they are doing would be improved with some of the communication...
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Relationship, Operations
The person who came out to do our assessment and a project lead were excellent. The people that I...
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Relationship, Services
My sentiment toward the offshoring of extended business office services is highly negative because a...
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Value
With R1 RCM, our cash collection is going extremely well, and that is what we hired them to do. That...
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Value
R1 RCM has gone above and beyond in the partnership. We present some of the issues, and they are...
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Services
If we do the FTE route with R1 RCM, it gets a little wonky, and we have set up some very clear lines...
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Relationship
Our R1 RCM client service person is not as experienced, and they are not able to answer some of the...
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Services
A challenge that we have had with R1 RCM is being in our location. Sometimes we have time zone...
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Services
Reporting has been a challenge with R1 RCM. It is not always as timely as I would like it to be....
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Relationship, Services
If we have a problem with somebody or don't think they are cutting it, R1 RCM does a great job of...
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Relationship
I have recommended R1 RCM. I always start by telling others that R1 RCM is a partner, and they are a...
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Loyalty, Value
Right now, we have no plans to change our scope. R1 RCM is part of our team and our business plan....
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Relationship, Services
When somebody has been internal for a long time, they don't see what somebody externally can see. R1...
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