R1 RCM Extended Business Office Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
At a higher level, the firm's ability to retain qualified talent is good. It is hard at a lower...
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Relationship
R1 RCM does a great job. They are a true partner in the sense that when we need something, they are...
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Value
We are receiving our money's worth with R1 RCM. Things are never good enough in the sense that...
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Relationship
There is only really one person we work with at R1 RCM, and that is our client representative. That...
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Services
R1 RCM has broken things out, so there is a supervisor for cash posting, a supervisor for credit...
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Relationship
The stateside team definitely knows what they are doing. They know the insurance companies, they...
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Services
I'm not a fan of offshoring, and I'm not a big fan of outsourcing certain functions. The extended...
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Relationship, Services
R1 RCM makes sure our claims go out the door, and they make sure we get paid somehow. There are a...
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Relationship
We need R1 RCM. If I tell the firm to do something, they usually do it, though they will probably...
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Services
My sentiment toward offshoring is kind of in the middle. Part of the reason is that with certain...
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Operations, Services
I have a great point of contact with R1 RCM. However, I wish R1 RCM would improve their quality...
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Operations, Services, Value
I wouldn't say R1 RCM exceeds our expectations. They meet our expectations. R1 RCM has missed the...
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Services
R1 RCM is easy to work with and does a great job overall. There seems to be constant turnover, which...
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Relationship, Services
I understand why R1 RCM uses offshore resources. Sometimes those services can be a super positive...
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Relationship, Services
R1 RCM is pretty good at retaining the talent that they have. They have only lost a couple of folks...
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Value
We recently added some posting transactions to R1 RCM's system, and the firm said they weren't going...
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Value
R1 RCM is worth the spend. I compare them to our previous outsourced business office, and R1 RCM has...
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Relationship
It feels like R1 RCM is a part of our organization, and we work together really well. We have all...
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