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R1 RCM Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Performance details

Comment Type Breakout

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Negative
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User Commentary

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VP/Other Executive

We had a bit of a rocky go at the start of working with R1 RCM, but we are doing much better now, so...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

R1 RCM has great project managers and a good executive team. When we had issues, they were engaged,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

R1 RCM’s rate is really good. They put a very, very fair and positive contract forward to us.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CFO

One of the things that separates R1 RCM from our previous outsourcing company is their ability to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

We are constantly looking to utilize R1 RCM for our needs, and they are always very open to trying...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CFO

Overall, the firm has met our expectations. The biggest thing is the people that they have assigned...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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CFO

Our organization doesn't mind outsourcing or offshoring certain kinds of work, but we don't like...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CFO

R1 RCM was part of our implementation team when we went to our new EHR. It is very important for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I love working with certain people from R1 RCM. They are very knowledgeable and very responsive to...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

At a higher level, the firm's ability to retain qualified talent is good. It is hard at a lower...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

R1 RCM does a great job. They are a true partner in the sense that when we need something, they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We are receiving our money's worth with R1 RCM. Things are never good enough in the sense that...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

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