R1 RCM Physician Advisory Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations
R1 RCM looked at the difference in prioritizing the cases, and things are coming back in a much...
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Loyalty, Relationship, Services
There are lots of layers to R1 RCM. We have been using certain services for a long time. But when we...
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Operations, Value
R1 RCM is a big firm, but they still offer hospital-specific data, so we get regular reports. They...
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Relationship, Services
R1 RCM has changed a lot of things on their end based on our feedback and other things that they see...
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Relationship, Operations
In the last couple of months, R1 RCM has changed a few of the things that they told us. We miss some...
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Loyalty, Relationship, Services
A lot of other firms have reached out to us about the work we do with R1 RCM, but we have chosen to...
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Operations, Value
I love the ease of submitting cases for R1 RCM to review. Their portal is very straightforward to...
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Operations
R1 RCM really does a great job of sharing data. I would say that the only opportunity they have to...
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Loyalty, Relationship
We have been a long-time customer of R1 RCM. We chose this company because they have very engaging...
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Relationship
Our account representative always goes above and beyond. If we reach out to them in real time with...
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Relationship
The firm has a couple of misses here and there, but for the most part, R1 RCM’s turnaround time is...
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Operations
One issue we have had in the past is the way the firm is set up. When we send a case to be reviewed,...
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Relationship, Services
When we have a denial for a technical reason, like an authorization wasn't obtained or the payer...
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Value
R1 RCM charges for the shipping of appeals rather than just including that as part of the cost of...
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Value
R1 RCM charges us for every little thing. They charge us if they write the appeal, and they charge...
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Relationship
Our account executive is amazing. That person constantly meets with us, forwards our issues, and...
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Relationship, Services
The biggest issue is that R1 RCM doesn't do quality review checks even though they say that they are...
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Relationship, Services
R1 RCM turns around the cases, and they write the letters pretty quickly, but there are several...
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Value
I probably wouldn't buy R1 RCM's services again if I had to make the choice because the firm makes a...
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Services
A patient has to be in the hospital for 48 hours to be considered medically necessary, but there are...
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Relationship
The firm works with us whenever we discuss the issues that their staff has. However, we have had...
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Relationship, Services
R1 RCM’s turnaround time could be improved. I feel like they are not able to manage the rate or...
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Relationship, Services
Sometimes R1 RCM uses an LVN to screen some of our cases, and I'm not too sure if the firm is not...
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Relationship, Operations
Education with physicians will help address our needs, although R1 RCM provides education already...
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Relationship
I like R1 RCM’s executive person; I can email that person anytime, and they do services once in a...
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Value
If there is a better company out there than R1 RCM, then why not go with them? I just don't like...
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Relationship, Services
I would like R1 RCM to provide us with data on a regular basis. I would like collaboration and...
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Services
Whenever R1 RCM does a peer-to-peer review, they need to do it not just based on the documentation...
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Value
We have contractual fees lined out with R1 RCM. The fees are per transaction, but they are very well...
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Relationship, Operations
R1 RCM does good work, and they consistently exceed our expectations in this space. They do really...
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Relationship, Services
R1 RCM has strong associates. Whether they are MDs or RNs, they are very strong in the right skill...
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Relationship
We are overall happy with the partnership; we feel fairly valued.
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Relationship
The people at R1 RCM who I have worked with have been tremendously helpful and very supportive. I...
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Loyalty, Relationship
R1 RCM works very hard to keep our business. My vision for R1 RCM was always to use them as...
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Operations, Value
For the most part, R1 RCM does a really good job of turning stuff around for case reviews. They are...
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Loyalty, Value
We are getting our money's worth on these services, and I would recommend R1 RCM. There are little...
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Operations, Value
R1 RCM does what I expect them to do. I wouldn't say they exceed my expectations; they just do...
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Operations, Value
R1 RCM does a good job of providing education. The problem is more the providers being willing to...
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Value
R1 RCM pretty much sticks with their contract agreement. They are very good about only charging us...
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Value
I hate to spend any money. I wish our physicians would do this work. I guess we are receiving our...
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Relationship
The quality of R1 RCM's staff is good now. For a while after COVID, it was bad, but I think it is up...
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Services
R1 RCM is better than another firm of ours in terms of understandable explanation or documentation...
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Relationship, Value
If I need to cancel something, I can call or email and ask R1 RCM to cancel it, and they cancel and...
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Services
Physician advisors tend to have a higher percentage of overturns than outside sources do....
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Services
I compared a lot of our previous statistics to how we are doing with R1 RCM, and we ramped up for...
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Services
We need to be working together with R1 RCM on a better downtime process. We always think about...
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Relationship, Services
We don’t necessarily want a faster turnaround time from R1 RCM, but a more consistent one. We have...
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Relationship
We like the attentiveness and the conversations with questions from R1 RCM. One example is that they...
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Loyalty
We chose R1 RCM because our expectations weren’t being met with our EHR. A few other systems had...
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Relationship
R1 RCM is very responsive. I have a good client representative that I can reach out to and get...
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Relationship
I would highly recommend R1 RCM. The salesperson at R1 RCM that we interact with is amazing, but we...
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Relationship
We used to have significant delays in getting responses from R1 RCM on things. Now, we actually do...
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Services
One area that is probably outside of R1 RCM’s scope is information specific to executives about...
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Operations
R1 RCM brings education on a regular basis. It isn't necessarily on-site, but the firm sends us...
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Relationship, Services
The cases that we do send to R1 RCM have a fair recommendation coming back. The physicians who are...
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Relationship, Services
We use R1 RCM quite a bit for physician advisor reviews on the level of care. When our internal...
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Relationship, Value
R1 RCM has exceeded my expectations by allowing me to have access to my contact at the firm. I can...
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