R1 RCM Physician Advisory Services
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
A positive about working with R1 is their reliability. They respond back. I love the web portal and...
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R1 is easy to work with, and they are very customer centered. They give us what we need versus what...
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If we have an issue, the firm works to resolve it quickly and thoroughly. We don't have issues...
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When we request that R1 review our case, the clerical staff grabs clinical information from our...
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When we first started utilizing R1, we were under the impression that the purpose of the services...
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When I relay any complaints to our account manager, that person addresses things pretty well through...
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The firm has helped us with compliance. Our physician education prior to COVID-19 was very...
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If we need to hire a full-time physician advisor, we have to find our own. That is a little...
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We have built a very robust program for our physician advisors. We are looking to possibly expand...
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Our representative for R1 is wonderful when I have a question. Our representative gets back to me...
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R1 has been a lifesaver. They have improved some of our documentation, but they have also helped...
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R1's reports are timely. If we have any issues, the account representative is always there to help....
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R1 was highly recommended by some other people that I knew. But we looked at other firms. I put the...
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R1's case reviews are reasonable. We don't send a ton of case reviews to the firm, but they are...
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R1 has been really good to work with. We made some changes to our contract a while ago, and they...
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R1 is very quick to respond to any requests, whether we need a provider or just have a question in...
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I don't know whether I have seen a lot of strategic ability from R1, so it is hard for me to gauge...
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R1 is pretty accessible when we have any issues. The contact person that we typically utilize is...
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We are happy with R1's executive involvement. If we have an issue, R1 is a very good partner. They...
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R1 has had COVID-19 issues, just like the rest of the universe, and that has affected staffing. R1...
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The firm doesn't always touch base with the physicians. Sometimes, the firm's turnaround time is...
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We like the representative that we work with. That person is very personable and stays in contact...
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I have been working with R1 for a long time and have nothing but positive things to say about them....
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Our provider relationship manager at R1 is always responsive. I am very happy with their services....
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R1 is doing a great job. The operation is very steady. The firm has a lot more to offer that we...
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Aligning strategy, execution, and timing is where we get off a bit. But R1 is very much engaged. We...
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Things have been going pretty well with R1. R1 is pretty willing to accommodate our schedule and our...
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We were doing more through R1 before, but we have moved more of our work in-house. We can do the...
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R1’s services could be a little bit more robust. The firm could expand their services a little bit...
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We don’t use R1's RCM physician advisory services a lot, but when we do send the firm a review, they...
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