R1 RCM Physician Advisory Services Commentary
Filtered view: All
Subject Expert
Brittani Oliver
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Services
The biggest benefits of using R1 RCM are ease of use for elevating cases to their physician advisors...
Login or Create an Account to see details.
Relationship, Services
One improvement I would suggest is to make the response time from the firm's physician advisor...
Login or Create an Account to see details.
Relationship
We have a very good relationship with R1 RCM. They exceed our expectations. Whenever we have an...
Login or Create an Account to see details.
Relationship, Services
We don't always have an in-house physician advisor or utilization review committee person available...
Login or Create an Account to see details.
Relationship, Operations
My recommendation for improvement is more of a process thing. The vendor should ensure that the...
Login or Create an Account to see details.
Relationship, Services
R1 RCM is very responsive. When we do have issues, they work to correct them. We see sometimes with...
Login or Create an Account to see details.
Relationship, Services
Our liaison with R1 RCM is very attentive and responsive, and that's a plus. Having that ability to...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM is very good. If we have any issues, we reach out to our liaison, and they are very...
Login or Create an Account to see details.
Relationship, Services
What R1 RCM does well is their willingness to collaborate when I request something or when we need...
Login or Create an Account to see details.
Relationship, Services
Because R1 RCM has gotten so big, sometimes they don’t follow up quickly on things. We just have to...
Login or Create an Account to see details.
Loyalty, Relationship
We would contract with R1 RCM again since we kind of know them already. However, I would like to see...
Login or Create an Account to see details.
Operations, Value
We get charged for mailing and other things, and that is kind of ridiculous. I don't know why R1 RCM...
Login or Create an Account to see details.
Relationship
We lost our liaison at R1 RCM. We haven't done much with our new one. Our new liaison doesn't really...
Login or Create an Account to see details.
Operations
R1 RCM’s physician advisory services include staff nurses who review each case, assign a score, and...
Login or Create an Account to see details.
Operations
I would say that when it comes to R1 RCM exceeding expectations, they are about 50/50. They exceed...
Login or Create an Account to see details.
Relationship, Services
We meet with R1 RCM regularly to receive their data-consolidation information. That information...
Login or Create an Account to see details.
Services, Value
When hospitals in our system have staffing shortages and knowledge gaps, all the peer-to-peer and...
Login or Create an Account to see details.
Relationship, Operations, Services
There are certain things we use R1 RCM for that give us strong industry knowledge. There are...
Login or Create an Account to see details.
Loyalty, Relationship, Services, Value
Some benefits of working with R1 RCM are their industry knowledge and ability to tap into...
Login or Create an Account to see details.
Relationship
The biggest frustration I have probably had is that every individual who looks at the guidelines...
Login or Create an Account to see details.
Relationship, Operations, Services
There have been some learning challenges with using the nurses for first-level reviews. R1 RCM has...
Login or Create an Account to see details.
Relationship
I highly recommend R1 RCM. We keep increasing what we are using them for, and they are very...
Login or Create an Account to see details.
Relationship, Services
I would call R1 RCM if I had a challenge, but they usually seem to be a step ahead of us with any...
Login or Create an Account to see details.
Operations
R1 RCM can provide a determination of inpatient services. The work they do meets our needs. However,...
Login or Create an Account to see details.
Relationship, Operations, Services
Working with R1 RCM has been a seamless experience. We have had no challenges with them. They are...
Login or Create an Account to see details.
Relationship, Operations, Services
The people from R1 RCM have done some special projects for us when we have reached out, and they...
Login or Create an Account to see details.
Relationship
We had an issue with an R1 RCM provider, and we escalated it to our contact, who addressed it very...
Login or Create an Account to see details.
Loyalty, Relationship
If we are looking at other alternatives that are not an internal physician advisor, R1 RCM is the...
Login or Create an Account to see details.
Relationship
During the week, we can tell that specific, more tenured or experienced physicians worked certain...
Login or Create an Account to see details.
Relationship, Services
When R1 RCM misses a peer-to-peer turnaround time or chalks it up to an expected denial due to...
Login or Create an Account to see details.
Relationship
For the most part, R1 RCM was very consistent regarding what would be appropriate for inpatient or...
Login or Create an Account to see details.
Services
A concern we have with R1 RCM is that when they are billing, if a peer-to-peer case is completed in...
Login or Create an Account to see details.
Relationship, Services
Overall, R1 RCM’s responses and case determinations have been done in a timely manner. However, when...
Login or Create an Account to see details.
Loyalty
We won’t renew our contract with R1 RCM. The decision to move away from R1 RCM was multifactorial....
Login or Create an Account to see details.
Relationship, Operations
I feel like we have a decent system for pushing out reports, as well as meeting and going over...
Login or Create an Account to see details.
Operations
We went live on our new EHR. Our process for engaging R1 RCM didn't change with that new system at...
Login or Create an Account to see details.
Loyalty, Services
We would hire R1 RCM again, but only if there were adjustments. We have seen some opportunities for...
Login or Create an Account to see details.
Operations
From an educational standpoint with R1 RCM, I would like to see fewer invitations to schedule...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We changed firms. We made the decision based on the new firm’s success rate with one of our partner...
Login or Create an Account to see details.
Operations
R1 RCM does a great job, but payers know who R1 RCM is. Payers won't give the firm the same...
Login or Create an Account to see details.
Operations
R1 RCM provides our trusted physician advisory service. Our organization relies on the services...
Login or Create an Account to see details.
Operations, Value
We have no complaints about the scope of work that R1 RCM delivers. The services are wonderful. Our...
Login or Create an Account to see details.
Relationship, Services, Value
We had a change in our account representative from R1 RCM after working with our previous one for...
Login or Create an Account to see details.
Operations
R1 RCM looked at the difference in prioritizing the cases, and things are coming back in a much...
Login or Create an Account to see details.
Loyalty, Relationship, Services
There are lots of layers to R1 RCM. We have been using certain services for a long time. But when we...
Login or Create an Account to see details.
Operations, Value
R1 RCM is a big firm, but they still offer hospital-specific data, so we get regular reports. They...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout