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R1 RCM Physician Advisory Services Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Director

I am uncertain whether we would buy the vendor's service again. We are also using the vendor for our...

Nov 2020
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Director

Our vendor contact at R1 RCM is very responsive. They provide updates and try to come up with...

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Director

Looking at some of the other services that can be provided by other vendors, I wish that whoever put...

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VP/Other Executive

R1 RCM is very responsive. They are there to provide education. I think those things are strengths....

Nov 2020
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VP/Other Executive

Sometimes, R1 RCM's physicians help us determine how we categorize patients' status as inpatient,...

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Manager

R1 RCM really goes above and beyond, and they do anything that I need them to do, even on short...

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Manager

I need more reporting information from R1 RCM, and the way they report doesn’t always meet my needs,...

Nov 2020
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Manager

R1 RCM has a couple of physician advisors that are not as thorough as they should be. The vendor...

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Director

R1 RCM is responsive, accurate, and cost effective. We have a flat fee, and that is one reason why...

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Director

One good tangible outcome is the reduction in the length of stay. R1 RCM gives us advice from a...

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Director

R1 RCM absolutely exceeded our expectations. They are a 24/7 business. We expect and need a response...

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Manager

R1 RCM doesn't add unexpected costs. We know what we are paying per case.

Nov 2020
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Manager

I don't think that R1 RCM consistently exceeds expectations. We have various reports, but R1 RCM...

Nov 2020
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Manager

We don't have one specific physician advisor from R1 RCM. Our physician advisor is whoever is online...

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Manager

Overall, we have had a good experience with R1 RCM. The reporting has been the main hiccup, but I...

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Director

R1 RCM has been a good partner for us. The ease of use of their software is good. They have been...

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Director

R1 RCM absolutely avoids charging for every little thing. Whenever we have needed to make changes to...

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Director

R1 RCM has always been a great resource with providing industry updates. That is something they...

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Director

Anytime that R1 RCM has had growth, their turnaround times have been slower than expected. They...

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Manager

R1 RCM is a great company. They are absolutely fantastic. They are very much go-getters in wanting...

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Manager

For us, learning a new product was a challenge, so we needed to have the support and reminders of...

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Manager

I really don’t see any nickel-and-diming from R1 RCM. They have been very transparent. I don’t think...

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Manager

We look at the monthly or quarterly reports from R1 RCM. We see the progress and how things are...

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Director

We always want to have people in-house when that is doable, especially in a large system. In-house...

Oct 2020
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Director

I like the modularization of the vendor's services. It is good that they have a structure through...

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Director

The vendor has met their turnaround-time requirements; they have certain turnaround times for...

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Director

A couple of years ago, the government changed the way they billed for hip replacement surgery. They...

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Director

To gauge success with the vendor's services, we look at the turnaround time. The vendor has...

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Director

I have high expectations, so I wouldn’t say that the vendor has exceeded them. I would say that they...

Oct 2020
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Director

The billing depends on the contract. We have set up a contract where, for services, there is a...

Oct 2020
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Manager

I work really closely with R1 RCM. Anything I ask for is mine. It doesn't matter what it is; my...

Oct 2020
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Manager

R1 RCM is doing very well. We rarely have to pick up the phone to call them because they are very...

Oct 2020
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Manager

Whenever R1 RCM's physicians disagree with a status and recommend a downgrade, they don't typically...

Oct 2020
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Manager

R1 RCM consistently exceeds our expectations. About three-quarters of our denials with peer-to-peer...

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Manager

During COVID-19, R1 RCM has held webinars and classes. Their doctors have done Webex calls for...

Oct 2020
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Director

The vendor has a very strong weakness with whoever does the building of the case. I think the...

Oct 2020
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Director

I would buy the solution again, and I highly recommend R1 RCM to others. R1 RCM does very well with...

Oct 2020
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Director

I think R1 RCM does really well in responding to questions rapidly. The consultant that we work with...

Oct 2020
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Director

In terms of how we measure the value or ROI, we do that by looking at the saved time. Also, I don’t...

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Director

R1 RCM provides monthly reports. I think the monthly reporting is easy to understand. If I ask for...

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Director

Areas of opportunity for R1 RCM would probably be related to feedback from the physicians. Sometimes...

Oct 2020
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CFO

R1 RCM fills in on the services we want. One of the benefits is that they are remote; the physician...

Oct 2020
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CFO

I don’t have high expectations, and the vendor meets my expectations. I would recommend them. I am...

Oct 2020
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CFO

We measure R1 RCM's success in a couple of ways. One is by staying on top of the way the vendor...

Oct 2020
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CFO

R1 RCM has a good business approach. Obviously, they have to do a good job on their win-loss ratio....

Oct 2020
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CFO

R1 RCM's strategy is to increase the number of clients and referrals. I would give the vendor the...

Oct 2020
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CFO

R1 RCM's executive involvement comes through seminars and education. If I want to, I can bring the...

Oct 2020
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CFO

If I were talking to another health system that was getting ready to work with R1 RCM, I would...

Oct 2020
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CFO

I am very happy with R1 RCM. They fill in and do what we ask them to do, so I am very pleased. I...

Oct 2020
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CFO

I am very happy with the way R1 RCM charges their fees. Ultimately, those fees are reasonable. I...

Oct 2020
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Director

R1 RCM has been responsive during the COVID-19 crisis. They have been super good about helping us...

Oct 2020
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Director

R1 RCM has come out and done a couple of presentations for us. Our representative hosts...

Oct 2020
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Director

When we first started with R1 RCM, they were wonderfully flexible in meeting our needs. There are...

Oct 2020
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Director

There is one person from R1 RCM that communicates with my team members to keep them abreast of what...

Oct 2020
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VP/Other Executive

R1 RCM is really there for the customer. We have worked with another company that was more about...

Oct 2020
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VP/Other Executive

R1 RCM has had a couple of technical issues, but the vendor has kept us informed the entire time and...

Oct 2020
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VP/Other Executive

The vendor has done a great job in terms of what we have required for continued services. The...

Oct 2020
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VP/Other Executive

R1 RCM needs more talent at the implementation level, but other than that, there isn’t anything they...

Oct 2020
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VP/Other Executive

On the physician side, the vendor consistently meets our expectations, but they aren’t exceeding our...

Oct 2020
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Director

The project manager who helped get all of the implementation pieces completed prior to the go-live...

Oct 2020
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Director

The vendor is always looking at ways to make things better for the end user. When we went live,...

Oct 2020
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Director

Our account manager is really good. We have good rapport there, but I think the person is really...

Oct 2020
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Director

The reason why I am not giving the vendor a perfect score is they recently had a data breach...

Oct 2020
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Director

We only use one service for utilization review, and I feel that the reporting system out of the...

Oct 2020
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Director

The vendor is very open to clients' questions and recommendations, and they are very responsive. I...

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