R1 RCM Physician Advisory Services
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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CFO

People and Knowledge

R1 is responsive and helpful. Whenever I send an email with a question or talk to the support team...

Sep 2022
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CFO

Project Results

R1 is the leading edge in terms of information. They offer seminars that are part of the service...

Sep 2022
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Director

Project Results

R1’s response time and clinical knowledge base are pretty spectacular. The firm does very frequent...

Sep 2022
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Director

Tools and Methodology

R1’s computer system slows down sometimes, and that is difficult. When our systems go down, it is...

Sep 2022
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Director

People and Knowledge

R1 has a group of very talented physicians and RNs that do really good work in our appeal space. The...

Aug 2022
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Manager

Relationship

We weren't completely happy with the presentation of R1’s road map. The presenter did a fantastic...

Jul 2022
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Manager

Tools and Methodology

A lot of times R1’s services and education are geared mostly to adults. It could help many...

Jul 2022
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Director

Tools and Methodology

A positive about working with R1 is their reliability. They respond back. I love the web portal and...

Dec 2021
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VP/Other Executive

Relationship

R1 is easy to work with, and they are very customer centered. They give us what we need versus what...

Dec 2021
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VP/Other Executive

Relationship

If we have an issue, the firm works to resolve it quickly and thoroughly. We don't have issues...

Dec 2021
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Director

People and Knowledge

When we request that R1 review our case, the clerical staff grabs clinical information from our...

Dec 2021
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Director

Project Results

When we first started utilizing R1, we were under the impression that the purpose of the services...

Dec 2021
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Director

People and Knowledge

When I relay any complaints to our account manager, that person addresses things pretty well through...

Dec 2021
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VP/Other Executive

Future Outlook

The firm has helped us with compliance. Our physician education prior to COVID-19 was very...

Dec 2021
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VP/Other Executive

People and Knowledge

If we need to hire a full-time physician advisor, we have to find our own. That is a little...

Dec 2021
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Director

Project Results

We have built a very robust program for our physician advisors. We are looking to possibly expand...

Nov 2021
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Director

Relationship

Our representative for R1 is wonderful when I have a question. Our representative gets back to me...

Nov 2021
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Director

Future Outlook

R1 has been a lifesaver. They have improved some of our documentation, but they have also helped...

Nov 2021
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Director

Relationship

R1's reports are timely. If we have any issues, the account representative is always there to help....

Nov 2021
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Director

Win/Loss - Why they were selected (by current clients)

R1 was highly recommended by some other people that I knew. But we looked at other firms. I put the...

Nov 2021
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Director

People and Knowledge

R1's case reviews are reasonable. We don't send a ton of case reviews to the firm, but they are...

Nov 2021
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Director

Relationship

R1 has been really good to work with. We made some changes to our contract a while ago, and they...

Nov 2021
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Director

People and Knowledge

R1 is very quick to respond to any requests, whether we need a provider or just have a question in...

Nov 2021
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Director

Tools and Methodology

I don't know whether I have seen a lot of strategic ability from R1, so it is hard for me to gauge...

Nov 2021
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Director

People and Knowledge

R1 is pretty accessible when we have any issues. The contact person that we typically utilize is...

Nov 2021
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Director

Relationship

We are happy with R1's executive involvement. If we have an issue, R1 is a very good partner. They...

Nov 2021
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Director

Other Observations

R1 has had COVID-19 issues, just like the rest of the universe, and that has affected staffing. R1...

Nov 2021
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Director

Project Results

The firm doesn't always touch base with the physicians. Sometimes, the firm's turnaround time is...

Nov 2021
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Director

Relationship

We like the representative that we work with. That person is very personable and stays in contact...

Nov 2021
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CFO

ROI and Cost

I have been working with R1 for a long time and have nothing but positive things to say about them....

Nov 2021
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CFO

People and Knowledge

Our provider relationship manager at R1 is always responsive. I am very happy with their services....

Nov 2021
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VP/Other Executive

Project Results

R1 is doing a great job. The operation is very steady. The firm has a lot more to offer that we...

Oct 2021
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VP/Other Executive

Project Results

Aligning strategy, execution, and timing is where we get off a bit. But R1 is very much engaged. We...

Oct 2021
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Manager

Project Results

Things have been going pretty well with R1. R1 is pretty willing to accommodate our schedule and our...

Oct 2021
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Manager

Relationship

We were doing more through R1 before, but we have moved more of our work in-house. We can do the...

Oct 2021
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Manager

Tools and Methodology

R1’s services could be a little bit more robust. The firm could expand their services a little bit...

Oct 2021
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Director

Relationship

We don’t use R1's RCM physician advisory services a lot, but when we do send the firm a review, they...

Oct 2021
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