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R1 RCM Physician Advisory Services
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Mollie Hunt
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Physician Advisory Services 2021: Physicians Helping Physicians
Physician Advisory Services 2021:
Physicians Helping Physicians
March 2021
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User Commentary

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Nurse

Relationship, Relationship

R1 is always ready to improve if we need anything. If we have any clarifying questions, they are...

Aug 2023
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Nurse

Value, Value

I don't think that R1 charges for the reports that they give us access to. We are just charged per...

Aug 2023
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Nurse

Relationship, Relationship

R1’s staff has been amazing at keeping us on board and taking care of everything we question them...

Aug 2023
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Nurse

Relationship, Relationship

R1 is continually offering new products and making sure we are aware of the products we don't...

Aug 2023
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Nurse

Relationship, Relationship

R1 is not afraid of getting the top-level C-suite involved if they need to. R1 has opened the doors...

Aug 2023
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Nurse

Relationship, Relationship, Services, Services

Even though R1 sends denial letters to payers, they still give us access to those letters. We have...

Aug 2023
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Nurse

Relationship, Relationship

The firm goes above and beyond what we pay for. They have a small company feel even though they...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

R1 does a really great job of not only focusing on writing the appeals; the firm has highly skilled...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

R1 definitely has some of the same resource challenges as others in the industry. The most immediate...

Aug 2023
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Physician

Relationship, Relationship, Relationship, Relationship

I like R1’s customer service people. The account representatives are super responsive. If there is...

Aug 2023
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Physician

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

I would love to see R1’s cycle times be shorter. If they were an hour, that would be awesome. That...

Aug 2023
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Physician

Operations, Operations, Operations, Operations

When we first were getting together, things were really tough. We didn't know how to use the...

Aug 2023
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Physician

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

R1 has been amazing. We worked with firms in the past that did not collaborate, problem-solve, or...

Aug 2023
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Physician

Relationship, Relationship, Relationship, Relationship

This past year, we have liked working with R1. The biggest change has been in their cycle times....

Aug 2023
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Physician

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

R1 gives good, detailed reviews. They do a good job of explaining their rationale, and that helps us...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

One of the things I really like about R1 is their timeliness. R1 is a very good but very large...

Jul 2023
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VP/Other Executive

Operations, Operations, Operations

We have never really had a full-time physician advisor in our organization. We have always used a...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

R1 is very engaged in all the different societies they can join, and they are probably one of the...

Jul 2023
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VP/Other Executive

Services, Services, Services

Within case management, we have a utilization management department, and our goal is for that...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

I haven't had problems with R1. Our project manager is really responsive. R1 has about the same...

Jul 2023
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Director

Operations, Operations, Operations, Services, Services, Services

The physician advisors that R1 hires have a good grasp of the two-midnight rule, and that is very...

Jul 2023
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Director

Relationship, Relationship, Relationship

There are people at R1 that are always in the weeds looking ahead for regulations that are coming...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

R1 has transitioned their reports off their website. I open up a review on the website, and a...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm has been so good about allowing our program to grow and be successful. Even though we don’t...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

In previous years, things weren’t super great, and I am sure people got overwhelmed by the COVID-19...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Operations

We contract with R1 in a specific area, so they know their job. What they are doing aligns with...

Jun 2023
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Director

Relationship, Relationship, Relationship

The only issue I have ever experienced with R1 is sometimes the timeliness. I feel like it is...

May 2023
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Director

Relationship, Relationship, Relationship

R1’s customer service is good, but the payer world is such a mess that there are opportunities for...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

R1 gave us a bunch of graphs and showed us where the opportunities were on our end as providers of...

May 2023
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Director

Relationship, Relationship, Relationship

R1 consistently meets our expectations. With regard to some of the newer things, it is a little soon...

May 2023
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Manager

Relationship

It is extremely difficult to get ahold of physicians on the attending side, but I think more...

Jan 2023
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Manager

Relationship

With the position R1 is in, because they are a firm, it is difficult to be a strategic driver for my...

Jan 2023
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Manager

Relationship

Everything R1 does is very timely. And our relationship with the account manager is huge. I am able...

Jan 2023
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Director

Relationship

One of the firm’s executives is always available for education programs and meetings with physicians...

Dec 2022
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Director

Relationship

R1 has a wide variety of products, but the quality of those products varies. Sometimes if the firm...

Dec 2022
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Director

Relationship, Services, Value

Having a physician advisory service that understands the changing and complex Medicare rules helps...

Dec 2022
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(0)
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Director

Relationship

I don't expect the service to never have hiccups. Whenever there is an issue, our account...

Dec 2022
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Director

Relationship, Value

R1 does a good job for us. If we get a denial from Medicare and R1 has looked at the case and agreed...

Dec 2022
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Director

Loyalty, Value

I would buy R1's services again if I weren’t going to do something in-house. If we choose to do work...

Dec 2022
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Director

Relationship

Our overall experience with R1 is exceptional. R1 provides value that other firms don't through free...

Dec 2022
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Director

Value

The firm’s charges are too frequent, but we know how much they charge us, and they charge only the...

Dec 2022
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Director

Relationship

The firm's executive involvement is almost nonexistent. We have a liaison from them, but not at the...

Dec 2022
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(0)
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Director

Relationship

I would like for the firm to collaborate more diligently with physicians. R1 needs to improve their...

Dec 2022
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(0)
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Director

Value

Our win rate for denials is very low, and we still get charged for each denial, so we don't get our...

Dec 2022
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Director

Relationship

If I were making a decision, I would probably buy R1’s services again. R1 didn't have many...

Dec 2022
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