Physician Advisory Services 2021
Physicians Helping Physicians

XSOLIS’ Standout CORTEX Technology Drives High Satisfaction

All Firms’ On-Site Advisors Execute Very Well; Strategic Ability of Sound Physicians’ Remote Advisors Can Be Hit or Miss

R1 RCM, Sound Physicians, and XSOLIS all deliver strong client partnerships. Each firm’s client base feels that they have great communication, that their firm is receptive to feedback, and that on-site physician advisors go out of their way to ensure providers’ needs are met and their services deliver value. XSOLIS clients say the firm’s strong strategic ability is demonstrated through their physician advisors and the firm’s innovative scoring system. All interviewed clients say the firm has exceeded their expectations; one said XSOLIS’ tools are “how we will change healthcare.” Organizations using R1 RCM report the firm provides high-quality physician advisors who partner closely with the clients, offering on-site physician training to help providers keep up with changing rules and regulations. Sound Physicians is rated high overall for their strength of partnership, and clients speak very highly of the on-site physician advisors. However, the firm’s scores for strategic ability are pulled down somewhat by a minority of less-satisfied clients who report hit-or-miss quality from remote physician advisors depending on the individual advisor.

Firm Profiles

R1 RCM

R1 RCM, known widely for their revenue cycle services offerings, is viewed by most physician advisory services clients as a partner that brings significant value to their organizations. The firm’s team of on-site physician advisors and remote physicians helps organizations make informed, evidence-based decisions about how to best treat patients. Clients appreciate R1 RCM’s willingness to work with their organization to offer provider training. The firm is also available and willing to help with peer-to-peer reviews and payer denials. Respondents appreciate the high-quality reporting the firm brings to the table. Account representatives are also willing to sit down and work with clients when concerns arise. Providers appreciate the firm’s service, describing it as “top notch,” and feel that they are getting their money’s worth from the relationship with R1 RCM. The very few negative comments from clients relate to the recent ransomware attack that brought down the firm’s remote services; while the incident was ultimately resolved, clients expressed some frustration about insufficient communication at the time of the event.

Sound Physicians

Organizations using Sound Physicians report on-site physician advisors are very helpful and well trained and have developed personal relationships in the organization. On-site physician advisors are highly engaged, responsive, and knowledgeable—several respondents say their physician advisors couldn’t be better. When it comes to remote physician advisors, several clients report that the quality is somewhat lacking. These organizations cite long turnaround times and say the quality of these resources can vary depending on who they are connected with. Regarding training, most clients are satisfied, and several respondents are very satisfied, saying the firm has helped fine-tune their internal processes; a few others wish Sound Physicians would provide more on-site training for providers to increase value.

Sound Physicians

XSOLIS holds a unique position among physician advisory services firms—they are the only firm in this report to offer both advisory services as well as a standalone software solution, CORTEX, to help clients make more informed decisions when delivering care to patients. Clients appreciate the innovative scoring system in CORTEX, which makes it clear to users which patients need care most urgently and which need to be admitted or left for observation. Providers using XSOLIS say the firm “thinks outside of the box” in delivering new services and products that work as promised. Clients also report the firm’s physician advisors are very knowledgeable and personable and are always willing to help train providers on new and upcoming changes or regulations that may impact how or when patients are admitted for care.

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT products and services their organizations use. These interviews are conducted using a standard quantitative evaluation, and the scores and commentary collected are shared in reports like this one and online in real time so that other providers and IT professionals can benefit from their peers’ experiences. To enable readers to more quickly understand high-level differences in vendor performance and give better context as to how each product compares to other offerings in the market, KLAS has organized the questions from the standard evaluation into five customer experience pillars—loyalty, operations, services, relationship, and value.

The data in this report comes from KLAS’ standard evaluations and was collected over the last 12 months; the number of unique responding organizations is given in the chart below.