R1 Patient Resolution Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We are leaving R1 Patient Resolution because we have barriers because we do not use a solution from...
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Product
R1 Entri Pay is really easy to follow when we are either submitting a payment or pulling a report....
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Operations
With the implementation at our scale, we have a post-implementation monitoring phase to make sure...
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Operations
We are expanding into a certain space, but R1 doesn’t seem to have an on-site, train-the-trainer...
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Loyalty
The reason we went to R1 Entri Pay was to be able to take some of the friction out for patients who...
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Loyalty
One reason we engaged with the vendor is to make sure that we were part of the future journey. The...
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Loyalty, Relationship
We are working with the vendor to redesign some things with us in our instance, and R1 has been...
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Loyalty, Relationship
The vendor could be more proactive about feedback on road maps, consumer insights, and things that...
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Loyalty
We have a lot of concurrent work with R1. We are building things together, so there is a certain...
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Relationship, Value
R1’s executive engagement on our key initiatives around payments in projects has been really good....
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