R1 Physician RCM Services Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:56:39 AM and Model.EvProductId = 217903

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Physician

ROI and Cost

The vendor avoids charging for every little thing. They have a flat fee that we give them, and the...

Aug 2020
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Physician

Relationship

We have good contact with the vendor executives. I would recommend the vendor to my peers. I...

Aug 2020
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Physician

Relationship

Sometimes there is just a response to a crisis when the vendor could have maybe done things more...

Aug 2020
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Physician

Relationship

The vendor has supported us very well throughout the COVID-19 crisis. They jumped right on top of...

Aug 2020
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Physician

Relationship

The vendor's executive training has stood out to me. Our representative has been excellent, and we...

Jul 2020
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Physician

People and Knowledge

The vendor could add a higher level of HR expertise in an interactive position for us. We end up...

Jul 2020
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Physician

Other Observations

The vendor doesn't consistently exceed our expectations. Our expectations are high, and the vendor...

Jul 2020
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VP/Other Executive

Project Results

There are some things that R1 RCM does very well. But I would say I am receiving tangible outcomes...

Jul 2020
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VP/Other Executive

Relationship

Our involvement with R1 RCM happened over time and as mergers or corporate buyouts have taken place....

Jul 2020
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VP/Other Executive

Other Observations

Right now, there is an evergreen situation with our dealings with R1 RCM. The overall thought of...

Jul 2020
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VP/Other Executive

ROI and Cost

R1 RCM does not charge for every little thing. We have a fee structure. If I went to them and wanted...

Jul 2020
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VP/Other Executive

Relationship

I would say that R1 RCM probably doesn’t exceed our expectations. They probably meet them. My...

Jul 2020
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VP/Other Executive

Tools and Methodology

On the business side of things, I need a vendor to be ahead of what is happening in the emergency...

Jul 2020
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VP/Other Executive

Other Observations

R1 RCM just made a lot of executive changes, and I am not particularly happy with some of those...

Jul 2020
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VP/Other Executive

Project Results

I think R1 RCM is doing their job. The question is whether doing their job is adequate for...

Jul 2020
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VP/Other Executive

ROI and Cost

It is hard to answer whether we have gotten our money’s worth; we spend a lot of money. We aren't...

Jul 2020
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Physician

People and Knowledge

Our local R1 RCM people have been fabulous. R1 RCM bought the company that we were using before, but...

May 2020
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Physician

Tools and Methodology

R1 RCM has been hugely instrumental in helping to keep us afloat during the COVID-19 pandemic. R1...

May 2020
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Physician

Tools and Methodology

We recently interviewed a few other groups, received proposals, and had a vote, and we still chose...

May 2020
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Physician

People and Knowledge

The vendor’s financial reporting is very good. The specifics are a little better than what we were...

May 2020
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Physician

Relationship

Sometimes with the quality measurements, there is some ambiguity when things are explained. If...

May 2020
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Physician

Other Observations

Everything with the acquisition has been pretty invisible to us. Nothing has been better or worse.

May 2020
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Physician

Relationship

We have had to do a lot of things related to COVID-19 on our own during the pandemic, and that is...

May 2020
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Physician

ROI and Cost

We have known the vendor’s payment plan charges from the beginning. That plan hasn’t changed...

May 2020
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Physician

Project Results

I would buy the services again. I have no regrets about deciding to go with the vendor when I did....

May 2020
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Physician

Tools and Methodology

The vendor's timeliness is good. They have good quality data metrics, and the documentation on...

May 2020
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Physician

Relationship

The vendor has been very helpful during the COVID-19 crisis. They have been a benefit to us during...

May 2020
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Physician

Relationship

I don’t know the vendor's competitors, and we had a very personal relationship when the vendor was...

May 2020
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VP/Other Executive

Tools and Methodology

R1 RCM has been great. We briefly entertained a pitch with another billing company, and we looked...

May 2020
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VP/Other Executive

Relationship

R1 RCM is definitely strategic. They understand AI. They merged with a larger firm, and that...

May 2020
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VP/Other Executive

ROI and Cost

R1 RCM has started reviewing multiple charts at a time and coming back to tell us what we are doing...

May 2020
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VP/Other Executive

Relationship

Our partnership with R1 RCM is very strong. We have good communication. We can be candid with each other....

May 2020
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VP/Other Executive

ROI and Cost

I don’t feel nickel-and-dimed by R1 RCM. They have a lot of other PM software and some other nice...

May 2020
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VP/Other Executive

Relationship

The executive involvement from R1 RCM is very good. I have actually met one of the executives. That...

May 2020
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VP/Other Executive

Relationship

We haven’t had any issues with R1 RCM through the COVID-19 crisis. They have answered a few...

May 2020
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Physician

Relationship

I am rating highly the vendor's relationship with our organization during the COVID-19 crisis. Our...

May 2020
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Physician

ROI and Cost

We aren't nickel-and-dimed by the vendor at all. They explain every cent that is spent. We are...

May 2020
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Physician

Tools and Methodology

The vendor really exceeds expectations, especially with COVID-19. Our representatives have led the...

May 2020
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Physician

Tools and Methodology

The vendor's strategic ability is very good. They keep their fingers on the pulse and the latest...

May 2020
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Physician

Other Observations

The vendor can't micromanage their practices. They set a good example, and they come out to educate...

May 2020
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Physician

Relationship

The vendor executives are there when we need them, but we rely on our staff here 99% of the time. We...

May 2020
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Physician

Tools and Methodology

I can't see the vendor doing any better with our relationship. I would rate them highly. R1 RCM has...

May 2020
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Physician

ROI and Cost

We have certainly received our money's worth. Since we went with the vendor, my personal income has...

May 2020
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Director

Relationship

We were promised a higher collection rate on self-pay and were told that R1 RCM has a higher...

Feb 2020
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Director

Lessons Learned

I would recommend R1 RCM as a whole but with an asterisk. I would provide recommendations because...

Feb 2020
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Director

ROI and Cost

At the end of our contract, we will absolutely consider staying with R1 RCM. However, we will still...

Feb 2020
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Director

Relationship

The vendor meets our expectations in most areas. In order to exceed our expectations, the vendor...

Feb 2020
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Director

Future Outlook

The outpatient revenue cycle was our biggest challenge with R1 RCM. We never met anyone from R1 RCM...

Feb 2020
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Director

Relationship

We saw one executive at the proposal meeting, but we never met with an executive after that. There...

Feb 2020
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Director

Relationship

There are areas in which R1 RCM does a phenomenal job. But initially, there wasn't a true...

Feb 2020
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CEO/President

ROI and Cost

I don’t feel like the vendor nickel-and-dimed us. We weren’t good at evolving our software and...

Feb 2020
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CEO/President

People and Knowledge

The vendor executives are very involved. They have done a really nice job for us. One executive that...

Feb 2020
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CEO/President

Other Observations

The local groups are able to provide more value to their hospitals, patients, and insurers. We have...

Feb 2020
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CEO/President

Project Results

We rate the vendor highly in terms of executing. That is high praise, but we can all do better.

Feb 2020
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CEO/President

Project Results

The vendor has done well with driving tangible outcomes. People don’t get to where they want to go...

Feb 2020
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Physician

Tools and Methodology

Our original vendor was bought out by somebody else before they were bought by R1 RCM, and I can't...

Feb 2020
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Physician

Project Results

I would like the overhead fees to be lowered. That way I would make more money. But I can't think of...

Feb 2020
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COO

Project Results

I have no complaints. R1 RCM has done an outstanding job for us in all areas. Our engagement has...

Feb 2020
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COO

Project Results

For the most part, R1 RCM has provided consistent resources for us, including resources in...

Feb 2020
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Physician

Sales and Contracting

R1 RCM doesn't nickel-and-dime us. They charge a flat rate, and sometimes they put in a lot of extra...

Feb 2020
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Physician

Project Results

I like everything about R1 RCM's services. They do what they say they are going to do, they deliver...

Feb 2020
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Physician

Other Observations

Initially, R1 RCM exceeded our expectations, but now they don't because I have come to expect them...

Feb 2020
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Physician

Project Results

We have seen changes in our collections and A/R. Those things have gone up dramatically since we...

Feb 2020
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Physician

Relationship

Our account was originally with a firm called Intermedix, which merged with R1 RCM. Many times,...

Feb 2020
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Physician

Tools and Methodology

We would probably choose R1 RCM again, but a lot would depend on economics. We are probably more...

Feb 2020
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Physician

Relationship

The executive involvement with R1 RCM has been at the highest level; they have been outstanding. R1...

Feb 2020
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Physician

Tools and Methodology

One of the things that we talked about a great deal with R1 RCM was their collection process for...

Feb 2020
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Physician

Tools and Methodology

We have to drive our outcomes. With R1 RCM, outcomes are not prospective.

Feb 2020
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Physician

Tools and Methodology

If someone asked me about R1 RCM, I would say that R1 RCM’s strength is in credentialing and...

Feb 2020
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Physician

Relationship

I am not exactly sure when R1 RCM acquired Intermedix because it was pretty seamless. There was an...

Feb 2020
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Physician

Sales and Contracting

R1 RCM doesn’t charge us for every little thing. We are charged a set percentage based on our...

Feb 2020
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Physician

Project Results

R1 RCM goes over the top when needed. They are extremely reliable. If needed, they work during...

Feb 2020
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Physician

Relationship

I don’t see much executive involvement from R1 RCM, but it isn’t really necessary. The executives...

Feb 2020
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Physician

Tools and Methodology

I consider R1 RCM to be a partner because they have definitely followed through on their promises....

Feb 2020
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Physician

Relationship

When a little tech start-up gets purchased by something bigger, sometimes the clients lose. For...

Feb 2020
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Physician

People and Knowledge

The only negative with R1 RCM is that they outsource some of their financial number crunching to...

Feb 2020
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Physician

Project Results

I am super happy with R1 RCM. We always have the option to jump ship and do something else, but...

Feb 2020
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VP/Other Executive

Project Results

The transition from Intermedix to R1 RCM has gone alright and has been relatively seamless. I am...

Feb 2020
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VP/Other Executive

Project Results

R1 RCM avoids charging for every little thing, and I am very happy with the service. I don't think...

Feb 2020
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VP/Other Executive

People and Knowledge

R1 RCM has excellent staff members. Since the acquisition, R1 RCM has left my service pretty much...

Feb 2020
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CEO/President

Relationship

I would absolutely buy R1 RCM's service again. The strength of partnering with R1 RCM is definitely...

Jan 2020
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CEO/President

Relationship

The communication between R1 RCM and us is outstanding. It is probably unlike any other vendor's...

Jan 2020
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CEO/President

ROI and Cost

R1 RCM does what is needed to support us so that we can run things and be successful. As a result,...

Jan 2020
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CEO/President

Relationship

I didn’t give the vendor the highest score for executive involvement because R1 RCM is a huge...

Jan 2020
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CEO/President

Other Observations

There is always room for improvement. There is turnover sometimes with different staff members....

Jan 2020
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