R1 Physician RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
We have been very happy with the firm's service and level of dedication over the years.
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Services
R1 RCM's ability to drive tangible outcomes is evident in things like our cash collections and...
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Relationship
R1 RCM's involvement in national advocacy groups is helpful. Their team's involvement in some...
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Services
Individual provider feedback reports need to improve. Provider-level feedback and reporting could...
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Relationship, Services
R1 RCM has done great. They have added on some niche providers to help us with specific revenue...
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Relationship
The quality of the people that we work with at R1 RCM regularly is great. One executive in...
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Services, Value
R1 RCM is doing good on cash collections. With cash collections, days to collect, and minimizing...
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Operations
The first few bills that get sent to patients are typically via text messages or email, and because...
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Relationship, Value
I would work with R1 RCM again, and part of it is that I have a great relationship with my team at...
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Loyalty, Services
I'm very happy with R1 RCM, but there is always room for improvement. We were part of another group...
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Relationship, Services
Every small change in collections is a big deal. It really impacts our bottom line. We have been...
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Relationship, Services
Aside from the offshore folks, I’m satisfied with R1 RCM. My advice to someone looking at offshore...
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Relationship
Overall, things are going very well with R1 RCM. I love that we have an account manager assigned to...
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Services
When R1 RCM does not return medical records in a timely manner and payments are lost because of...
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Loyalty
Our contract states that only a limited portion of outstanding collections should be aged beyond a...
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Relationship, Services
In the outpatient arena, R1 RCM does very poorly. We have essentially taught them everything they...
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Relationship, Operations, Value
If we have a special project or something that is more manual, R1 RCM will hire the staff members or...
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Operations
When going through the implementation process with a new customer, R1 RCM needs to make sure they...
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Operations
With some of the issues on some of our projects, we have had to extend our A/R days based on things...
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Relationship, Operations
R1 RCM is a large company operating in multiple countries, and they employ thousands of staff...
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Relationship, Services
R1 RCM is very responsive to our needs.
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Services
I don't know how much R1 RCM does in terms of really affecting the patient experience, except...
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Relationship
A particular representative always seems to be thinking ahead for us, and that is great. Our...
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Loyalty, Relationship
R1 RCM has done a couple of acquisitions of larger firms that have given them additional resources...
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Services
Obviously, I would love to see our denial rate be much lower. However, when we see the reasons for...
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Relationship
We have been working feverishly on some older A/Rs this past year. We have seen a lot of work and...
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Relationship, Services
From what I can gather about patients' experiences with R1 RCM, when patients have phone calls with...
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Relationship, Services
One of the areas that I may not have given the firm a high score on in the past was reporting...
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Relationship
I have a tremendous relationship with R1 RCM's customer satisfaction manager. They are absolutely...
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