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R1 Physician RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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CFO

A lot has happened, and R1 RCM has stepped up. They have been a good partner with us. There's still...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CFO

One of the bigger challenges I've had is that our executive representative from R1 RCM keeps...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CFO

R1 RCM is clearly meeting our expectations. If R1 RCM steps up a few things, I may even say they are...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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CFO

I would like to see R1 RCM make better use of AI in what they do because a lot of the revenue cycle...

Comment Tone Neutral
Pillars Loyalty, Services
Evaluation Unrated

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CFO

R1 RCM is working with us, and we're holding meetings. R1 RCM sends us a report once in a while and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

R1 RCM has given us dedicated contacts within the organization who help oversee the work R1 RCM does...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

R1 RCM is responsive, knowledgeable, and transparent. R1 RCM has a leader who seems very responsive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

R1 RCM could give us more data on strategies to improve denials. Their impact on our A/R days could...

Comment Tone Neutral
Pillars Services, Value
Evaluation Unrated

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CEO/President

We have a favorable rate with R1 RCM, and we have a good return for what we spend. When it comes to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Some of the more individualized support with R1 RCM is gone, and the support can feel like...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Manager

If someone asked me about R1 RCM, I would tell them to look at the overall picture and compare R1...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

R1 RCM meets my expectations consistently. We are doing pretty well financially, so things are fine....

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

Sometimes R1 RCM exceeds our expectations. Our relationship has gotten a lot better over the past...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

R1 RCM executes well. I would highly recommend them. R1 RCM has done a really good job of helping...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Director

I do think that R1 RCM has long-term interest. They are a good partner. They have been helpful in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We deal with the same people at R1 RCM. When things get very escalated, the firm brings in...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

We pay a contingency model, so R1 RCM is not nickel-and-diming us. The model is just a percentage of...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

R1 RCM does a decent job of looking at our A/R holistically, trying to manage denials, and making...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Physician

R1 RCM has driven our A/R days down really well for us. We meet with them regularly, and our A/R is...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Physician

R1 RCM has given us great access to people. We have a person we can reach out to in order to get...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Physician

R1 RCM is very thorough on what they are doing, and they keep us updated on what the bigger industry...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Physician

The folks we work with from R1 RCM have a long history in the billing world. R1 RCM is a giant...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Physician

R1 RCM charges a flat-fee percentage of whatever they collect, so they are motivated to do better in...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

We have been very happy with the firm's service and level of dedication over the years.

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

R1 RCM's ability to drive tangible outcomes is evident in things like our cash collections and...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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COO

R1 RCM's involvement in national advocacy groups is helpful. Their team's involvement in some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Individual provider feedback reports need to improve. Provider-level feedback and reporting could...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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COO

R1 RCM has done great. They have added on some niche providers to help us with specific revenue...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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COO

The quality of the people that we work with at R1 RCM regularly is great. One executive in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

R1 RCM is doing good on cash collections. With cash collections, days to collect, and minimizing...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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CEO/President

The first few bills that get sent to patients are typically via text messages or email, and because...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

I would work with R1 RCM again, and part of it is that I have a great relationship with my team at...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CEO/President

I'm very happy with R1 RCM, but there is always room for improvement. We were part of another group...

Comment Tone Negative
Pillars Loyalty, Services
Evaluation Unrated

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Manager

Every small change in collections is a big deal. It really impacts our bottom line. We have been...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Aside from the offshore folks, I’m satisfied with R1 RCM. My advice to someone looking at offshore...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Manager

Overall, things are going very well with R1 RCM. I love that we have an account manager assigned to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

When R1 RCM does not return medical records in a timely manner and payments are lost because of...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Physician

Our contract states that only a limited portion of outstanding collections should be aged beyond a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

In the outpatient arena, R1 RCM does very poorly. We have essentially taught them everything they...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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