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R1 Physician RCM Services Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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VP/Other Executive

Relationship

We have had a longstanding relationship with R1 RCM through its multiple forms. We love our client...

Dec 2020
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VP/Other Executive

Relationship

We chose Intermedix as a vendor years ago because we didn't want to get lumped in with the bigger...

Dec 2020
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VP/Other Executive

Relationship

Intermedix's staff members are smart and responsive. They know what they are doing, and I hope that...

Dec 2020
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VP/Other Executive

Relationship

R1 RCM has been a phenomenal partner to help us look at strategies around how we keep the cash flow...

Dec 2020
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VP/Other Executive

Relationship

I can’t give R1 RCM a perfect score for their strategic ability, but they really work hard. Their...

Dec 2020
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Physician

ROI and Cost

The vendor avoids charging for every little thing. They have a flat fee that we give them, and the...

Aug 2020
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Physician

Relationship

We have good contact with the vendor executives. I would recommend the vendor to my peers. I...

Aug 2020
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Physician

Relationship

Sometimes there is just a response to a crisis when the vendor could have maybe done things more...

Aug 2020
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Physician

Relationship

The vendor has supported us very well throughout the COVID-19 crisis. They jumped right on top of...

Aug 2020
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Physician

Relationship

The vendor's executive training has stood out to me. Our representative has been excellent, and we...

Jul 2020
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Physician

People and Knowledge

The vendor could add a higher level of HR expertise in an interactive position for us. We end up...

Jul 2020
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Physician

Other Observations

The vendor doesn't consistently exceed our expectations. Our expectations are high, and the vendor...

Jul 2020
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VP/Other Executive

Project Results

There are some things that R1 RCM does very well. But I would say I am receiving tangible outcomes...

Jul 2020
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VP/Other Executive

Relationship

Our involvement with R1 RCM happened over time and as mergers or corporate buyouts have taken place....

Jul 2020
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VP/Other Executive

Other Observations

Right now, there is an evergreen situation with our dealings with R1 RCM. The overall thought of...

Jul 2020
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VP/Other Executive

ROI and Cost

R1 RCM does not charge for every little thing. We have a fee structure. If I went to them and wanted...

Jul 2020
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VP/Other Executive

Relationship

I would say that R1 RCM probably doesn’t exceed our expectations. They probably meet them. My...

Jul 2020
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VP/Other Executive

Tools and Methodology

On the business side of things, I need a vendor to be ahead of what is happening in the emergency...

Jul 2020
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VP/Other Executive

Other Observations

R1 RCM just made a lot of executive changes, and I am not particularly happy with some of those...

Jul 2020
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VP/Other Executive

Project Results

I think R1 RCM is doing their job. The question is whether doing their job is adequate for...

Jul 2020
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VP/Other Executive

ROI and Cost

It is hard to answer whether we have gotten our money’s worth; we spend a lot of money. We aren't...

Jul 2020
(0)
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Physician

People and Knowledge

Our local R1 RCM people have been fabulous. R1 RCM bought the company that we were using before, but...

May 2020
(0)
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Physician

Tools and Methodology

R1 RCM has been hugely instrumental in helping to keep us afloat during the COVID-19 pandemic. R1...

May 2020
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Physician

Tools and Methodology

We recently interviewed a few other groups, received proposals, and had a vote, and we still chose...

May 2020
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Physician

People and Knowledge

The vendor’s financial reporting is very good. The specifics are a little better than what we were...

May 2020
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Physician

Relationship

Sometimes with the quality measurements, there is some ambiguity when things are explained. If...

May 2020
(0)
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Physician

Other Observations

Everything with the acquisition has been pretty invisible to us. Nothing has been better or worse.

May 2020
(0)
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Physician

Relationship

We have had to do a lot of things related to COVID-19 on our own during the pandemic, and that is...

May 2020
(0)
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Physician

ROI and Cost

We have known the vendor’s payment plan charges from the beginning. That plan hasn’t changed...

May 2020
(0)
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Physician

Project Results

I would buy the services again. I have no regrets about deciding to go with the vendor when I did....

May 2020
(0)
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Physician

Tools and Methodology

The vendor's timeliness is good. They have good quality data metrics, and the documentation on...

May 2020
(0)
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Physician

Relationship

The vendor has been very helpful during the COVID-19 crisis. They have been a benefit to us during...

May 2020
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Physician

Relationship

I don’t know the vendor's competitors, and we had a very personal relationship when the vendor was...

May 2020
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VP/Other Executive

Tools and Methodology

R1 RCM has been great. We briefly entertained a pitch with another billing company, and we looked...

May 2020
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VP/Other Executive

Relationship

R1 RCM is definitely strategic. They understand AI. They merged with a larger firm, and that...

May 2020
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VP/Other Executive

ROI and Cost

R1 RCM has started reviewing multiple charts at a time and coming back to tell us what we are doing...

May 2020
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VP/Other Executive

Relationship

Our partnership with R1 RCM is very strong. We have good communication. We can be candid with each other....

May 2020
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VP/Other Executive

ROI and Cost

I don’t feel nickel-and-dimed by R1 RCM. They have a lot of other PM software and some other nice...

May 2020
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VP/Other Executive

Relationship

The executive involvement from R1 RCM is very good. I have actually met one of the executives. That...

May 2020
(0)
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VP/Other Executive

Relationship

We haven’t had any issues with R1 RCM through the COVID-19 crisis. They have answered a few...

May 2020
(0)
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Physician

Relationship

I am rating highly the vendor's relationship with our organization during the COVID-19 crisis. Our...

May 2020
(0)
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Physician

ROI and Cost

We aren't nickel-and-dimed by the vendor at all. They explain every cent that is spent. We are...

May 2020
(0)
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Physician

Tools and Methodology

The vendor really exceeds expectations, especially with COVID-19. Our representatives have led the...

May 2020
(0)
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Physician

Tools and Methodology

The vendor's strategic ability is very good. They keep their fingers on the pulse and the latest...

May 2020
(0)
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Physician

Other Observations

The vendor can't micromanage their practices. They set a good example, and they come out to educate...

May 2020
(0)
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Physician

Relationship

The vendor executives are there when we need them, but we rely on our staff here 99% of the time. We...

May 2020
(0)
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Physician

Tools and Methodology

I can't see the vendor doing any better with our relationship. I would rate them highly. R1 RCM has...

May 2020
(0)
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Physician

ROI and Cost

We have certainly received our money's worth. Since we went with the vendor, my personal income has...

May 2020
(0)
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Director

Relationship

We were promised a higher collection rate on self-pay and were told that R1 RCM has a higher...

Feb 2020
(0)
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Director

Lessons Learned

I would recommend R1 RCM as a whole but with an asterisk. I would provide recommendations because...

Feb 2020
(0)
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Director

ROI and Cost

At the end of our contract, we will absolutely consider staying with R1 RCM. However, we will still...

Feb 2020
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Director

Relationship

The vendor meets our expectations in most areas. In order to exceed our expectations, the vendor...

Feb 2020
(0)
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Director

Future Outlook

The outpatient revenue cycle was our biggest challenge with R1 RCM. We never met anyone from R1 RCM...

Feb 2020
(0)
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Director

Relationship

We saw one executive at the proposal meeting, but we never met with an executive after that. There...

Feb 2020
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Director

Relationship

There are areas in which R1 RCM does a phenomenal job. But initially, there wasn't a true...

Feb 2020
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CEO/President

ROI and Cost

I don’t feel like the vendor nickel-and-dimed us. We weren’t good at evolving our software and...

Feb 2020
(0)
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CEO/President

People and Knowledge

The vendor executives are very involved. They have done a really nice job for us. One executive that...

Feb 2020
(0)
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CEO/President

Other Observations

The local groups are able to provide more value to their hospitals, patients, and insurers. We have...

Feb 2020
(0)
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CEO/President

Project Results

We rate the vendor highly in terms of executing. That is high praise, but we can all do better.

Feb 2020
(0)
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CEO/President

Project Results

The vendor has done well with driving tangible outcomes. People don’t get to where they want to go...

Feb 2020
(0)
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Physician

Tools and Methodology

Our original vendor was bought out by somebody else before they were bought by R1 RCM, and I can't...

Feb 2020
(0)
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Physician

Project Results

I would like the overhead fees to be lowered. That way I would make more money. But I can't think of...

Feb 2020
(0)
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COO

Project Results

I have no complaints. R1 RCM has done an outstanding job for us in all areas. Our engagement has...

Feb 2020
(0)
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COO

Project Results

For the most part, R1 RCM has provided consistent resources for us, including resources in...

Feb 2020
(0)
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Physician

Sales and Contracting

R1 RCM doesn't nickel-and-dime us. They charge a flat rate, and sometimes they put in a lot of extra...

Feb 2020
(0)
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Physician

Project Results

I like everything about R1 RCM's services. They do what they say they are going to do, they deliver...

Feb 2020
(0)
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Physician

Other Observations

Initially, R1 RCM exceeded our expectations, but now they don't because I have come to expect them...

Feb 2020
(0)
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Physician

Project Results

We have seen changes in our collections and A/R. Those things have gone up dramatically since we...

Feb 2020
(0)
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Physician

Relationship

Our account was originally with a firm called Intermedix, which merged with R1 RCM. Many times,...

Feb 2020
(0)
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Physician

Tools and Methodology

We would probably choose R1 RCM again, but a lot would depend on economics. We are probably more...

Feb 2020
(0)
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Physician

Relationship

The executive involvement with R1 RCM has been at the highest level; they have been outstanding. R1...

Feb 2020
(0)
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Physician

Tools and Methodology

One of the things that we talked about a great deal with R1 RCM was their collection process for...

Feb 2020
(0)
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Physician

Tools and Methodology

We have to drive our outcomes. With R1 RCM, outcomes are not prospective.

Feb 2020
(0)
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Physician

Tools and Methodology

If someone asked me about R1 RCM, I would say that R1 RCM’s strength is in credentialing and...

Feb 2020
(0)
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Physician

Relationship

I am not exactly sure when R1 RCM acquired Intermedix because it was pretty seamless. There was an...

Feb 2020
(0)
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Physician

Sales and Contracting

R1 RCM doesn’t charge us for every little thing. We are charged a set percentage based on our...

Feb 2020
(0)
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Physician

Project Results

R1 RCM goes over the top when needed. They are extremely reliable. If needed, they work during...

Feb 2020
(0)
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Physician

Relationship

I don’t see much executive involvement from R1 RCM, but it isn’t really necessary. The executives...

Feb 2020
(0)
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Physician

Tools and Methodology

I consider R1 RCM to be a partner because they have definitely followed through on their promises....

Feb 2020
(0)
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Physician

Relationship

When a little tech start-up gets purchased by something bigger, sometimes the clients lose. For...

Feb 2020
(0)
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Physician

People and Knowledge

The only negative with R1 RCM is that they outsource some of their financial number crunching to...

Feb 2020
(0)
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Physician

Project Results

I am super happy with R1 RCM. We always have the option to jump ship and do something else, but...

Feb 2020
(0)
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VP/Other Executive

Project Results

The transition from Intermedix to R1 RCM has gone alright and has been relatively seamless. I am...

Feb 2020
(0)
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VP/Other Executive

Project Results

R1 RCM avoids charging for every little thing, and I am very happy with the service. I don't think...

Feb 2020
(0)
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VP/Other Executive

People and Knowledge

R1 RCM has excellent staff members. Since the acquisition, R1 RCM has left my service pretty much...

Feb 2020
(0)
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CEO/President

Relationship

I would absolutely buy R1 RCM's service again. The strength of partnering with R1 RCM is definitely...

Jan 2020
(0)
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CEO/President

Relationship

The communication between R1 RCM and us is outstanding. It is probably unlike any other vendor's...

Jan 2020
(0)
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CEO/President

ROI and Cost

R1 RCM does what is needed to support us so that we can run things and be successful. As a result,...

Jan 2020
(0)
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CEO/President

Relationship

I didn’t give the vendor the highest score for executive involvement because R1 RCM is a huge...

Jan 2020
(0)
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CEO/President

Other Observations

There is always room for improvement. There is turnover sometimes with different staff members....

Jan 2020
(0)
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Manager

Tools and Methodology

The vendor changed something on us, and when they did that, our cash flow tanked. We have been able...

Jan 2020
(0)
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Manager

Relationship

We were with Intermedix for years, and then R1 RCM gobbled them up, so that is why we are with them...

Jan 2020
(0)
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Manager

Tools and Methodology

I received an email from the vendor about their strategic plan, and it had changes that were going...

Jan 2020
(0)
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Manager

Tools and Methodology

When the big corporation R1 RCM came in and bought the vendor that we had an extraordinary...

Jan 2020
(0)
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Manager

Relationship

Since the acquisition, things have gone downhill. There have been some growing pains. We moved to...

Jan 2020
(0)
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Manager

Relationship

When we have asked the vendor to do things, that has been totally awesome. I don’t think I am...

Jan 2020
(0)
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Manager

Other Observations

On a certain business day of the month, I know exactly what reports I have and what my billing and...

Jan 2020
(0)
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Physician

ROI and Cost

R1 RCM doesn't nickel-and-dime. We negotiated with them, and we got a flat rate for patient...

Jan 2020
(0)
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Physician

Project Results

If we were starting over, there would certainly be other companies that we would look at that do the...

Jan 2020
(0)
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Physician

Tools and Methodology

R1 RCM has definitely employed a strategy for improving their billing and the quality of their...

Jan 2020
(0)
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Physician

Relationship

R1 RCM's executives are involved. I deal with them all of the time. The vendor is billing and...

Jan 2020
(0)
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Physician

Tools and Methodology

R1 RCM has created a web portal for us to look at various data elements that they produce for us. I...

Jan 2020
(0)
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Physician

Tools and Methodology

We have used R1 RCM's services for many years, and they have been very effective at billing and...

Jan 2020
(0)
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Physician

People and Knowledge

R1 RCM has been a fantastic support partner for our organization, and they have definitely exceeded...

Jan 2020
(0)
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Physician

Relationship

R1 RCM’s executive involvement is very good. We haven’t had to call the executives much, but when we...

Jan 2020
(0)
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Physician

Other Observations

For the money that we are spending for R1 RCM's services, we are getting excellent support and help....

Jan 2020
(0)
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Physician

Project Results

I recommend R1 RCM to peers based on the vendor's quality of customer service and results. They...

Jan 2020
(0)
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Physician

Tools and Methodology

My recommendation for R1 RCM is about the quality payment initiative. There are hundreds of metrics,...

Jan 2020
(0)
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COO

Tools and Methodology

As far as improvement goes, R1 RCM should continue to partner with us to help us with some things...

Jan 2020
(0)
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COO

Relationship

I am frustrated with R1 RCM at this point. I have reached out for help, and I thought that the...

Jan 2020
(0)
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COO

Tools and Methodology

We like the fact that R1 RCM has many ancillary services that support our business, like IT support...

Jan 2020
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COO

Relationship

We are struggling with getting answers when we have issues. If something is down in the system, we...

Jan 2020
(0)
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COO

People and Knowledge

If they have employees who leave, R1 RCM is slow to fill those positions. We have struggled with...

Jan 2020
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COO

Tools and Methodology

R1 RCM is very slow to come up with an action plan. I expected that because we involved the...

Jan 2020
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Physician

Tools and Methodology

I am thrilled about how R1 RCM works for my specialty. Things have always been fairly seamless, and...

Jan 2020
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Physician

Tools and Methodology

R1 RCM provides a lot of easy ways for doctors to track and follow metrics without being...

Jan 2020
(0)
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Physician

Other Observations

R1 RCM has backed out a little bit from being a resource for a specific organization at the national...

Jan 2020
(0)
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Physician

Tools and Methodology

I would select R1 RCM again in a heartbeat. A while back, we decided to start from scratch, take...

Jan 2020
(0)
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Physician

Relationship

It is nice that there is somebody I know who I can get in touch with rather than using the phone...

Jan 2020
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VP/Other Executive

Relationship

We had a conference call with an R1 RCM executive who had proactively reached out about an issue. I...

Jan 2020
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VP/Other Executive

Tools and Methodology

R1 RCM's tenure at our organization speaks to how things are going. We have changed every other...

Jan 2020
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VP/Other Executive

Tools and Methodology

R1 RCM pays great attention to compliance. They got dinged early on but settled things. The issue...

Jan 2020
(0)
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VP/Other Executive

Relationship

R1 RCM is a giant organization that is publicly traded and focused on hospitals. I hope they...

Jan 2020
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VP/Other Executive

Tools and Methodology

R1 RCM is really good about being strategic. I am so impressed with their people. They are...

Jan 2020
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CEO/President

Relationship

We are really happy with R1 RCM's services. Our relationship with R1 RCM has been the best billing...

Jan 2020
(0)
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CEO/President

Relationship

R1 RCM seems to be very efficient with their core capabilities in coding and the revenue cycle...

Jan 2020
(0)
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CEO/President

Relationship

I really like the recording, and the analytics platform is really strong. R1 RCM always gets my...

Jan 2020
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CEO/President

Tools and Methodology

Some parts of the revenue cycle are very automated. I guess the system gets the majority of things,...

Jan 2020
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CEO/President

Tools and Methodology

One thing that I don’t like about R1 RCM is that they are a little slow to innovate on mobile...

Jan 2020
(0)
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CEO/President

Relationship

Overall, I love our relationship with R1 RCM and couldn’t make it any stronger. Their customer...

Jan 2020
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COO

Relationship

I do not feel nickel-and-dimed by R1 RCM. They consistently meet expectations. The partnership with...

Jan 2020
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COO

Project Results

The potential outcome that we are looking for is cash per patient across all service lines. Our...

Jan 2020
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COO

Tools and Methodology

R1 RCM needs to work on their mobile payment platform. Their web portal isn't terrible, but it isn't...

Jan 2020
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Manager

Relationship

We don't see an end to working with R1 RCM. We like pretty much everything about their solution....

Jan 2020
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Manager

Relationship

R1 RCM's executives are definitely involved. They actually want to be more involved than we let them...

Jan 2020
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