R1 Physician RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
R1 RCM has done a couple of acquisitions of larger firms that have given them additional resources...
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Services
Obviously, I would love to see our denial rate be much lower. However, when we see the reasons for...
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Relationship
We have been working feverishly on some older A/Rs this past year. We have seen a lot of work and...
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Relationship, Services
From what I can gather about patients' experiences with R1 RCM, when patients have phone calls with...
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Relationship, Services
One of the areas that I may not have given the firm a high score on in the past was reporting...
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Relationship
I have a tremendous relationship with R1 RCM's customer satisfaction manager. They are absolutely...
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Services
The patient experience with R1 RCM is extremely smooth most of the time. Every once in a while, a...
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Loyalty, Services
Insurance companies are making life more complicated with what they decide to deny or approve, and...
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Loyalty
I expect things with R1 RCM to become more complex given the legislative atmosphere, like the No...
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Relationship
We had a regular meeting with R1 RCM, and when we started encountering more problems, I wanted to...
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Relationship
I would absolutely go with R1 RCM again because they are an amazing partner. They are quick to...
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Relationship, Services, Value
We work so closely with R1 RCM’s denials and appeals, and we have a good percentage of overturns,...
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Value
In R1 RCM's normal pattern, it is correct that they avoid charging for every little thing. They put...
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Relationship, Services
R1 RCM meets or exceeds our expectations. I am not sure I would say they are always exceeding, but...
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Value
In terms of exceeding our expectations, we have a project where R1 RCM has to put extra staff on, so...
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Relationship
We have added some other service lines, and R1 RCM worked with us on getting those up and running...
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Relationship
I would tell R1 RCM to be a little more assertive in what they present to us regarding possible...
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Relationship
Our R1 practice management lead is excellent. We have a very challenging group of physician leaders...
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Relationship, Services
Right now, the biggest issue with R1 is the payers. There have been so many barriers over the last...
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Relationship, Services
R1 is a big company. They are primarily involved in hospital RCM. They do some physician RCM groups,...
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Relationship, Operations
I would like to see a bit more involvement with some of the executive vice presidents involved in...
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Services
With the No Surprises Act, it is really difficult to get claims through R1. I think they are doing...
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Relationship
One person from R1 stands out to me. I like just about everything that person does. They answer all...
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Relationship, Services
We have been doing this work together for a long time. R1’s execution has been good. Compared to...
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Relationship, Services
What I like about R1 is they are good at what they do. They handle the sort of billing questions...
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Relationship
R1 does a great job. They execute things quite well. They are prompt and thorough.
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Services
For the first year, R1 was trying to migrate to a new software system. They basically said they were...
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Relationship
R1 is involved in every major change or issue they have.
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Relationship
R1 is very helpful. Different aspects are very helpful with billing, coding, and all that kind of...
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Value
The firm avoids charging for every little thing. I was looking at one of my financials and didn't...
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Relationship
I would probably not buy from R1 again. I haven't seen the major impact I was told I would see....
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Relationship
We contracted with R1 through a local group. I know the firm communicates well with that group. They...
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Relationship, Services
I would like better communication, probably one to two times a month. It doesn't necessarily have to...
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