R1 Underpayment Recovery Services Commentary

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When selecting an underpayment recovery services firm, the primary factor that drives the...

The only room for improvement is that, as R1 RCM has gotten a little bit bigger, we may not see as...

R1 RCM has exceeded our expectations for underpayment recovery. They do a really good job there. The...

R1 RCM is focused on whatever needs to be done to recover the initial funds. R1 RCM isn't worried...

Some of R1 RCM's management is moving up more quickly than they probably should. They are being...

R1 RCM is excellent at follow-up. If we have any questions, R1 RCM is very good at answering,...

R1 RCM is really good at meeting regularly and going over their findings. There are times when I...

R1 RCM is pretty on top of things. We have regular meetings with them on the programs we are...

R1 RCM serves up underpayments and tells us what happened, but when the firm was Triage Consulting...

We have a pretty good rate with R1 RCM, and anything additional I want them to do does not require...

In some of my meetings with R1 RCM, their root cause analysis was a little better before than it is...

With R1 RCM, there is an iterative process because every organization uses Epic differently and...

I know someone at R1 RCM whom I can reach out to and tell that we might be missing something because...

I would rate R1 RCM a little lower on value because they are very expensive. We tried to have caps...

I would probably still choose R1 RCM. They are really good at identifying underpayments and revenue...

R1 RCM is very hungry for new business and new opportunities, so sometimes their behavior can be...

It’s debatable whether R1 RCM is still part of our long-term plans. Our organization may make a...

R1 RCM could provide more visibility into smaller accounts. They aren't going to review every...

The people at R1 RCM are good listeners and are always willing to work with us. They consistently...

R1 RCM has met my expectations. They are trying to maintain the same high-touch level of service...

R1 RCM has good communication. They provide feedback to allow us to improve internally. They have...

We have no plans to separate from R1 RCM. They are implementing some AI on the inpatient coding...

R1 RCM’s pricing is pretty steep. We are pushing for lower rates because everything that is going on...

R1 RCM's solution is no longer only an end-to-end solution. R1 RCM has point solutions as well...

R1 RCM is pretty good in the second position because they do find a lot of things, and the rates are...

We have regular discussions with R1 RCM, and they are pretty advanced on the reporting side across...

From an underpayment standpoint, R1 RCM is our safety net. They come behind another vendor to...

R1 RCM changes their name more than I change clothes. For the most part, though, they have kept the...

R1 RCM has demonstrated that they have our long-term interests at heart, particularly through their...

For our letter of agreement, or single-case agreement, as others refer to it, R1 RCM was very...

There are minimal areas for improvement with R1 RCM. I haven’t seen anything that isn’t worth...

Based on what R1 RCM already does for us, the additional conversations we have had, and the tangible...

Right now, reporting in R1 RCM's solution is still very individualized because certain areas aren’t...

For one of the identifications, R1 RCM provided details, and we were comfortable with their...

My preference would be for R1 RCM to receive full training on our Epic environment, how it works,...

For R1 RCM, they have been able to fulfill everything we have requested, and they have requested...

We have been with the firm for a long time, since they were a different firm, and they have changed...

Each R1 RCM person I have worked with has been fabulous, but they switch roles a lot. That is...

For underpayment, R1 RCM tends to go off of systemic issues that they already know and not just...

Our engagement with R1 RCM costs a percentage of whatever they find. They definitely find things....

R1 RCM has often reached out to tell us about new lines of business or things that they are looking...

One primary factor that organizations have to think about when selecting an underpayment recovery...

R1 RCM identified an opportunity for us, but it went against the Medicare and CCI policy manual....

We can't get reporting on a lot of the fields from R1 RCM. It is very manual work, and we have had...

I don't think we have plans to discontinue our arrangement with R1 RCM. Their findings have been...

The firm's executive involvement has been at the next level. A couple of the higher-ups have been...

There are a few determining factors we consider when we select an underpayment recovery firm. One is...

R1 RCM is a good partner. I have worked with them in other organizations, and I have not had a top...

R1 RCM has done a very good job. Anytime we ask them to make changes, they respond. They have their...

The primary factors for us when selecting an underpayment recovery services firm are collaboration...

It would be nice if R1 RCM would do what they do before we build a claim, not just...

R1 RCM is a big firm; they offer lots of services, and they give us good advice on things they don't...

R1 RCM continues to develop their product and add more rules to their engine. I would say that they...

When our organization was selecting an underpayment recovery services firm, the primary factor that...

There are a lot of drug-charging and claim-presentation issues in our system, specifically related...

The one thing that jumps out about strategic ability is that R1 RCM has partnered with us in recent...

R1 RCM’s scope of work inherently drives measurable outcomes. R1 RCM exceeds expectations by...

R1 RCM’s approach to pricing is primarily contingent. I will say that when we saw that the firm was...

We always want to reduce the fees that the firm is collecting. We intend to keep the relationship...

The advice I would give to someone just starting out with R1 RCM is to have open dialogue and ensure...

An impressive thing about R1 RCM is that, over the years, we have expanded the scope of work. We...

We were looking for a partner that could run behind our revenue operation and identify and convert...

When selecting an underpayment recovery service firm, the primary factors that drive the process are...

One piece where R1 RCM has exceeded my expectations is the account management that we work with...

We have not had any issues with R1 RCM reaching out, giving data, presenting, and being responsive...

R1 RCM continues to ebb and flow with what is happening in the market. They know that they won't be...

Generally, the data specification takes the longest to load and get going with R1 RCM. When we...

I would buy R1 RCM's services again. They were easy to work with, and they had the background and...

We asked for some specified reporting. R1 RCM has met that and has the data, but their team...

R1 RCM is great to work with. They are great at handling appeals for denials. Their staff and...

We will replace R1 RCM in the future. We plan to build our own AI or use another vendor....

R1 RCM does not try to nickel-and-dime us for everything. They are open to feedback in...

A lot of times, when R1 RCM identifies something, it points us in a good direction. My boss...

R1 RCM has exceeded our expectations by being very responsive, communicating well, and being...

We don't see all the consultants behind the scenes, but our main points of contact with R1 RCM are...

The quality varies depending on the coder. The quality is influenced by training and can fluctuate....

What we really like about R1 RCM is how well they work with our team. Coding can involve strong...

Some improvements in R1 RCM’s technology would be helpful for them. For example, R1 RCM doesn't use...

R1 RCM is very much in the mode of solutioning and problem-solving as opposed to just trying to sell...

The R1 RCM consultants are very high-quality. One positive thing is that R1 RCM brings each one of...

When we ask R1 RCM for reports, they don't nickel-and-dime us. We changed a process, and that...

I think that R1 RCM is trying to stay on top of technology changes, but they are such a big firm...

Having worked with R1 RCM through a much bigger account and company, I saw that the R1 RCM...

The outcome we see from R1 RCM is improved net revenue. In the charge integrity, R1 RCM has...

R1 RCM does a really good job of recovering money for us. They are amazing. They are really worth...

I know Cloudmed has been bought out by R1 RCM, but they are very distinct; we don’t work with R1...

R1 RCM is fantastic. They just recover money. It is pretty impressive. We have had a partnership for...

We didn’t have the manpower to manage downgrades, audit all the cases, and find errors, so we hired...

R1 RCM identifies opportunities when our coders may not have coded procedures correctly. That can...

R1 RCM is not afraid to follow up when something needs to be checked. They are extremely responsive....

I'm satisfied with R1 RCM’s work in a certain space. I am frustrated with their implementation, and...

On the DRG side, R1 RCM does a good job of identifying opportunities for us to improve our internal...

We actually use more reporting from R1 RCM in this space than we do with denials.

The transfer DRG work is going really well. That was great initially. There was some back-and-forth...

At the end of the day, the key factor that makes us stay with the firm is results. The firm is...

When R1 RCM went private, a lot of people we worked with either got paid out or left for other...

The firm’s overall approach exceeds our expectations. They find things. We ask that they put...

The firm doesn’t nickel-and-dime us for anything. They have gone after things that we later had to...

The executive involvement is the only thing that I don't love. A year ago, I would have given the...

The firm’s work is really impressive and spot-on. I have some negative feedback about R1 RCM in...

We have been with the firm through a few of their name changes. At times, we do notice a change in...

I'm not quite sure whether R1 RCM is part of our long-term plans. They have been a good partner, but...

The firm invoiced me for an account that was duplicated. They are good at making corrections,...

R1 RCM keeps us informed. We constantly get updates via email, or the firm sends reports with...

I have dealt with a few firms over the years, and our relationship with R1 RCM is one of the best...

We chose R1 RCM because we had an existing relationship, and underpayment is a field where the firm...

R1 RCM brings a little bit of knowledge that we don't have, but most of what we are giving to the...

I expect a lot, but I have no reason to say R1 RCM doesn't exceed our expectations. I’m satisfied...

R1 RCM charges for everything. We get our money's worth with R1 RCM, but we could get a better rate.

R1 RCM exceeds our expectations. Every time we ask a question, the firm's people are all experts in...

I would highly recommend R1 RCM. R1 RCM’s client success team is very organized. They have good...

I’m not saying we are currently doing a bad job with reporting; I just haven’t heard about...

We have had a challenge with some things not being brought over, and some things were too generic....

The stuff R1 RCM comes back with and finds is well above what we have been looking at. Some of that...

R1 RCM has driven substantial revenue to our organization over the course of our partnership. Over...

We have the legacy Cloudmed relationship. Since the firm changed to R1 RCM, I have noticed that a...

We have had a really nice experience with R1 RCM. Every year, they exceed their revenue projections....

R1 RCM has an individual product leader for each solution and a client services director who is over...

One of the things I appreciate most about R1 RCM is their consistency. The same team members have...

With R1 RCM, there are occasional challenges with reporting, access, and timing of information, as...

R1 RCM has been an extremely strong partner with a broad scope of services and resources that we...

There is nothing in the system that allows me to pull the PCS originally coded to compare to the...

I like that the firm is paid a percentage of the opportunities found. I really like the reporting...

The ongoing communication we have between our leadership and R1 RCM's leadership is great, but I do...

I have personally been part of the work with the firm since we started with the transfer DRGs. We...

There is always room for improvement, and there were multiple opportunities that were brought to us...

We would like R1 RCM to get through more volume. I don't think they always get through the...

R1 RCM identifies opportunities to improve our internal processes. They are very good, but I would...

R1 RCM's reporting is very good. They have a dashboard and a portal, and they are fantastic. If the...

We like the level of personal support that we get from our client services person from R1 RCM. They...

We have a strategic partnership with R1 RCM. When R1 RCM finds an issue, they let us know. When we...