R1 Underpayment Recovery Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
We have a partnership with R1 RCM. They check in on how everything is going and show that they want...
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Value
R1 RCM is a very big firm. They have technology and provide a lot of services. My struggle is that...
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Value
R1 RCM finds things that we maybe wouldn't see or get to. There is a contingency-based partnership...
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Loyalty
R1 RCM has lived up to what we expected and intended initially. We signed on with one product, and...
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Operations
We can definitely get into R1 RCM’s portal and can slice and dice down to anything that we want to...
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Operations, Value
With R1 RCM, things have been the status quo. I don't feel that the services have changed, but R1...
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Relationship, Services
There is not a lot of executive involvement from R1 RCM. There are people leading the different...
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Loyalty, Relationship, Value
R1 RCM is maybe not part of our long-term plans. We are probably going to send this work out to bid...
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Relationship, Services
The reporting is detailed, but we used to use the firm Triage Consulting Group. Cloudmed resulted...
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Value
With our relationship, there is a contingency fee, so we have a simple contract. R1 RCM is...
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Relationship
Things are going excellently with R1 RCM. They are a great partner. I have had the same account...
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Relationship, Operations
R1 RCM does a really good job with account working, but they are also very good at building...
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Relationship
I appreciate the firm's executive involvement. They hold routine meetings. All the way down to our...
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Relationship, Operations
For what I do, very few reports exist. The firm is handling underpayment and coding. What they do...
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Relationship, Operations, Services
R1 RCM exceeds our expectations by having constant and clear communication with us. They communicate...
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Operations
We are very happy with R1 RCM. I don't have to routinely go back to recheck and verify their work,...
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Loyalty, Relationship, Value
R1 RCM doesn't charge us for everything. They provide a lot of feedback, and it is so funny because...
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Loyalty, Relationship
My recommendation to R1 RCM is that they shouldn't change. They just need to continue to provide the...
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Relationship, Operations
R1 RCM’s staff members are on a rotation, so by the time we get used to someone, they rotate out....
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Value
I'm not sure what we pay R1 RCM, but they are worth whatever. For what I imagine we pay them, I...
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Relationship, Value
R1 RCM's service definitely pays for itself. I love the firm’s model. They have gotten away from it,...
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Loyalty, Relationship
We have opened up our scope a little more with R1 RCM, and I’m excited to be doing a little more...
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Relationship
R1 RCM has presented some trends to us a couple of times, and we have requested that they talk to...
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Relationship
We worked with our main contact from R1 RCM for a few years, and we had a wonderful working...
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Relationship, Services
R1 RCM meets our expectations. They don't go above and beyond. We are the final decision-makers in...
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Relationship
The contacts that I have from R1 RCM are not executives, but they are experts in being able to...
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Relationship
In our partnership with R1 RCM, they find things that we miss for various reasons. We might miss...
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Relationship, Value
I would most definitely recommend R1 RCM. We have such a great partnership. We both work very hard...
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Relationship, Services
R1 RCM has super high-quality staff members and consultants. We have had some of the same...
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Value
One of the challenges with a company as large as ours is keeping track of all of the subcontracts...
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Services
R1 RCM definitely understands their competitors and the needs of the customers. R1 RCM also has a...
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Loyalty, Value
We have had a contract with R1 RCM for a long time. There are so many different firms out there, and...
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Loyalty, Operations, Services
I feel like R1 RCM’s name has changed about 10 times, but we have had a contract with the firm under...
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Operations
Our reporting process has actually changed. We have actually gotten firmer with our vendors over the...
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Loyalty, Operations
It has been an interesting journey with R1 RCM because we were one of the legacy companies that got...
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Services
We get a lot of things from R1 RCM that other firms don't provide. We get issues reporting at the...
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Relationship
We have had really great handoffs among the senior leaders from R1 RCM. We have kept the same...
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Relationship, Value
R1 RCM is fantastic at zero balance reviews and underpayment work. One thing I love about the firm...
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Value
I would absolutely hire R1 RCM again. Consistently, they exceed our expectations. I like that R1 RCM...
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Operations
The reason we hired the firm is that my staff members were really struggling to get DRG denials...
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Relationship
If R1 RCM feels that, based on their investigation, a particular account or claim can't be appealed...
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Operations, Value
What drives the decision-making process each time we are up for renewal with this firm is that it...
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Relationship, Operations, Services
R1 RCM is always trying to find better ways to operate and have the best technology to identify...
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Relationship, Operations
R1 RCM likes to give us pushback sometimes, but that is okay; it makes us great. However, sometimes...
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Operations, Services
The only thing I would like to see improved by R1 RCM is the frequency of requests for system...
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Relationship, Operations
Compared to other similar vendors that we have seen, R1 RCM seems to be a little bit more advanced...
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Operations
We had a big pause for a while in the project, but it wasn't because of R1 RCM. This is not a...
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Loyalty, Operations
My satisfaction with R1 RCM’s reporting is pretty low. I get an Excel spreadsheet with some...
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Relationship, Services
The firm is very innovative because of the technology that they have, and they are constantly...
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Relationship
A while ago, we noticed that some facilities were not necessarily being looked at as much as other...
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Operations, Value
We have been a client for a long time. We are very satisfied with R1 RCM's services. Over the...
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Operations, Services
We have been with R1 RCM for a long time. They bring new issues to us. If R1 RCM sees a potential...
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Relationship, Operations
For R1 RCM to help us close gaps as quickly as they did, they had to think outside the box quite a...
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Operations
I would like to have more reporting transparency from R1 RCM, like some sort of portal where we...
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Services
R1 RCM is right in the middle in terms of identifying opportunities to improve our internal process....
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Loyalty, Value
We are phasing R1 RCM out. We don’t think we are getting the bang for our buck. We are going to...
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Services, Value
R1 RCM has developed a portal for our users to be hands-on with their team. The communication is in...
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Loyalty, Relationship
We would partner with R1 RCM again. R1 RCM helps us find issues so that we will not be billed by...
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Relationship, Services
We have a great collaboration with R1 RCM. We have multiple calls on a regular basis with different...
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Loyalty, Operations
The main focus when our organization decided to get Cloudmed was exactly the history that they have...
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Relationship, Services
R1 RCM has done a good job of being accessible to us, having meetings, and trying to address our...
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Services
R1 RCM has done some mergers while we have worked with them, so they have gone through a variety of...
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Operations, Services
R1 RCM is moderately innovative in the services they provide. They look at our charges on the...
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Loyalty, Relationship, Value
We selected R1 RCM because they offer us competitive rates and are very responsive to our needs....
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Services
We still have to massage the reports we get from R1 RCM a bit. It could be because of how...
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Relationship
I really like the people I work with at R1 RCM. Our client manager frequently joins our meetings...
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Value
R1 RCM is a great company. They don't nickel-and-dime us.
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Services
Something that R1 RCM can improve on is some of their reports. We should be able to create our own...
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Operations
The education that R1 RCM provides is excellent. That is always valuable so that we don't continue...
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Operations, Value
With regard to cash and liquidating A/R, early on things with Cloudmed were pretty good. But from an...
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Value
Having a contingency-based agreement, I think that we have focused on near-term opportunities or...
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Relationship
We do not have a partnership conversation with Cloudmed where we touch base on a regular basis. Some...
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Relationship
We have so many different touchpoints. I would say Cloudmed’s support is decentralized and spotty at...
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Services
Expectations haven't been met related to Cloudmed, visit pay, or anesthesia outsourcing. Reputation...
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Relationship, Value
In consulting, typically a firm will sit down, talk to us about our business problem, give us a...
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Services
If I were Cloudmed, I would try to get with the higher-ups of the organizations I work with and talk...
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Services
We would expect to get at least quarterly if not monthly reports on performance from a third-party...
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Relationship, Value
I am stunned that Cloudmed is Best in KLAS. When we started poking around and asking some questions...
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Relationship, Services
R1 RCM is really good at reporting. They do very good high-level analytics and reporting in terms of...
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Relationship, Services, Value
With R1 RCM, I would probably not buy charge capture again, and I have some frustrations with the...
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Relationship
The only challenge that I have had with the quality of the firm's staff is that there has been a lot...
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Relationship, Value
I wouldn't necessarily call the firm innovative. They are just using data to find opportunities. I...
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Relationship, Services
R1 is very innovative and informative, and our communication with them is good. I have never found...
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Relationship, Services
The biggest factor in this space is just knowledge. R1 needs to have the knowledge to know where...
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Relationship
R1 just does a retrospective review and a rereview, so because of the scope of work they are doing...
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Operations
R1 has been really consistent in one area, and that has somewhat stabilized us. We found comfort...
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Relationship, Services
R1 needs to work on being more innovative, and they need to bring forward more opportunities or have...
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Relationship, Services
We would like better communication and more complete information with details attached so that it is...
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Relationship, Services
R1 is organized in terms of their presentation format. It is standardized, so we know what to...
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Operations, Services
R1 is definitely capable of strategic ability. I just don't agree with the practices. Having to...
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Relationship, Services
I work with vendors or business partners that provide reports of outcomes and things that need to be...
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Relationship
A little bit ago, R1 had a bit of a change in leadership, and I thought they were really going to...
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Services
I don't think R1 is doing anything fancy when it comes to innovation. They haven't proposed new...
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Services
In terms of identifying opportunities to improve our internal processes, the data that the firm...
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Relationship, Services
With R1, we would like to see consistency and responsiveness to current workflows rather than...
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Services
When it comes to R1’s reporting, we are not getting a lot of data right now. When the firm finally...
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Relationship, Operations
We are struggling a bit with R1. We have a major delay on our IT side in building out our interface...
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Relationship
R1 pushes us to make changes to the way we have our system do things. The firm pushes us to...
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Services
Very often, we have downgrades from our payers related to DRG billing, and R1 picks up the trends on...
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Value
Whenever we use R1, there is a huge value, and they make a ton of money for their businesses. By the...
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Relationship
R1 does well in terms of our partnership and communication. They have subject matter experts who are...
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Relationship
The piece that is challenging for me is that R1 doesn't have the best name in our state. Because of...
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Relationship
I am a pre-R1 client. I had Triage doing the work, and then Cloudmed did it, and now R1 is taking...
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Relationship, Operations
When we started doing this type of work, we literally gave work out to firms and just hoped they did...
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Loyalty
The primary factor driving my decision to select an underpayment recovery services firm is the use...
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Loyalty, Services
R1 looks for revenue opportunities that we might have missed, anything from contract reviewing to...
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Loyalty, Relationship
When our organization was selecting an underpayment recovery services firm, the primary factor that...
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Relationship, Services
An R1 executive has to get involved a lot. Also, I don't think R1 is using AI for appeals. I don't...
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Relationship
I would not buy R1's underpayment recovery services again. I was happier with the services we...
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Relationship, Value
I would tell someone looking into the firm that R1 is a good partner for identifying high-dollar...
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Relationship
R1 is starting to move the needle on innovation. In our state, there is a very specific nuance with...
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Relationship, Value
R1 is contingent only. They are awesome, but they are expensive, even with preferred pricing.
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Relationship
R1 has a solid team, and there has been little turnover in the folks who work on our account. That...
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Relationship, Services
R1 exceeding our expectations is almost a double-edged sword. From a vendor-management perspective,...
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Relationship, Services
Sometimes when we want to make some changes with R1, it does take a bit to execute, and R1 has had...
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Relationship, Services
To be innovative, a firm should be cutting edge and putting something else out there that makes them...
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Loyalty, Value
I don't know whether we noticed anything different from our partnership perspective when Cloudmed...
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Relationship, Services
R1 is very much able to give us the reports and deep dive. We can really get into a lot of...
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