R1 Underpayment Recovery Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Value
R1 RCM does not try to nickel-and-dime us for everything. They are open to feedback in...
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Relationship, Services
A lot of times, when R1 RCM identifies something, it points us in a good direction. My boss...
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Relationship
R1 RCM has exceeded our expectations by being very responsive, communicating well, and being...
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Relationship
We don't see all the consultants behind the scenes, but our main points of contact with R1 RCM are...
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Relationship
The quality varies depending on the coder. The quality is influenced by training and can fluctuate....
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Relationship
What we really like about R1 RCM is how well they work with our team. Coding can involve strong...
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Relationship, Operations
Some improvements in R1 RCM’s technology would be helpful for them. For example, R1 RCM doesn't use...
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Relationship, Operations
R1 RCM is very much in the mode of solutioning and problem-solving as opposed to just trying to sell...
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Relationship, Services
The R1 RCM consultants are very high-quality. One positive thing is that R1 RCM brings each one of...
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Services, Value
When we ask R1 RCM for reports, they don't nickel-and-dime us. We changed a process, and that...
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Operations
I think that R1 RCM is trying to stay on top of technology changes, but they are such a big firm...
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Relationship
Having worked with R1 RCM through a much bigger account and company, I saw that the R1 RCM...
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Operations, Value
The outcome we see from R1 RCM is improved net revenue. In the charge integrity, R1 RCM has...
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Relationship, Value
R1 RCM does a really good job of recovering money for us. They are amazing. They are really worth...
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Relationship
I know Cloudmed has been bought out by R1 RCM, but they are very distinct; we don’t work with R1...
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Relationship, Services, Value
R1 RCM is fantastic. They just recover money. It is pretty impressive. We have had a partnership for...
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Relationship, Operations
We didn’t have the manpower to manage downgrades, audit all the cases, and find errors, so we hired...
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Operations
R1 RCM identifies opportunities when our coders may not have coded procedures correctly. That can...
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Relationship, Operations
R1 RCM is not afraid to follow up when something needs to be checked. They are extremely responsive....
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Loyalty, Operations, Value
I'm satisfied with R1 RCM’s work in a certain space. I am frustrated with their implementation, and...
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Loyalty, Operations
On the DRG side, R1 RCM does a good job of identifying opportunities for us to improve our internal...
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Operations
We actually use more reporting from R1 RCM in this space than we do with denials.
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Operations, Services, Value
The transfer DRG work is going really well. That was great initially. There was some back-and-forth...
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Loyalty, Relationship
At the end of the day, the key factor that makes us stay with the firm is results. The firm is...
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Loyalty, Relationship
When R1 RCM went private, a lot of people we worked with either got paid out or left for other...
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Relationship
The firm’s overall approach exceeds our expectations. They find things. We ask that they put...
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Value
The firm doesn’t nickel-and-dime us for anything. They have gone after things that we later had to...
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Relationship
The executive involvement is the only thing that I don't love. A year ago, I would have given the...
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Loyalty
The firm’s work is really impressive and spot-on. I have some negative feedback about R1 RCM in...
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Relationship, Operations
We have been with the firm through a few of their name changes. At times, we do notice a change in...
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Loyalty, Operations
I'm not quite sure whether R1 RCM is part of our long-term plans. They have been a good partner, but...
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Operations, Value
The firm invoiced me for an account that was duplicated. They are good at making corrections,...
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Relationship
R1 RCM keeps us informed. We constantly get updates via email, or the firm sends reports with...
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Relationship
I have dealt with a few firms over the years, and our relationship with R1 RCM is one of the best...
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Loyalty
We chose R1 RCM because we had an existing relationship, and underpayment is a field where the firm...
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Relationship
R1 RCM brings a little bit of knowledge that we don't have, but most of what we are giving to the...
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Services
I expect a lot, but I have no reason to say R1 RCM doesn't exceed our expectations. I’m satisfied...
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Value
R1 RCM charges for everything. We get our money's worth with R1 RCM, but we could get a better rate.
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Services
R1 RCM exceeds our expectations. Every time we ask a question, the firm's people are all experts in...
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Loyalty, Relationship
I would highly recommend R1 RCM. R1 RCM’s client success team is very organized. They have good...
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Relationship, Services
I’m not saying we are currently doing a bad job with reporting; I just haven’t heard about...
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Services
We have had a challenge with some things not being brought over, and some things were too generic....
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Operations
The stuff R1 RCM comes back with and finds is well above what we have been looking at. Some of that...
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Loyalty, Operations, Value
R1 RCM has driven substantial revenue to our organization over the course of our partnership. Over...
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Loyalty, Relationship
We have the legacy Cloudmed relationship. Since the firm changed to R1 RCM, I have noticed that a...
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Loyalty, Relationship, Value
We have had a really nice experience with R1 RCM. Every year, they exceed their revenue projections....
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Relationship, Services
R1 RCM has an individual product leader for each solution and a client services director who is over...
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Relationship, Operations
One of the things I appreciate most about R1 RCM is their consistency. The same team members have...
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Relationship, Operations, Services
With R1 RCM, there are occasional challenges with reporting, access, and timing of information, as...
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Relationship, Operations
R1 RCM has been an extremely strong partner with a broad scope of services and resources that we...
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Operations
There is nothing in the system that allows me to pull the PCS originally coded to compare to the...
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Operations, Value
I like that the firm is paid a percentage of the opportunities found. I really like the reporting...
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Relationship, Operations
The ongoing communication we have between our leadership and R1 RCM's leadership is great, but I do...
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Relationship, Operations
I have personally been part of the work with the firm since we started with the transfer DRGs. We...
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Relationship, Operations
There is always room for improvement, and there were multiple opportunities that were brought to us...
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Operations
We would like R1 RCM to get through more volume. I don't think they always get through the...
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Relationship, Services
R1 RCM identifies opportunities to improve our internal processes. They are very good, but I would...
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Relationship, Operations
R1 RCM's reporting is very good. They have a dashboard and a portal, and they are fantastic. If the...
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Relationship, Services
We like the level of personal support that we get from our client services person from R1 RCM. They...
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Relationship, Operations
We have a strategic partnership with R1 RCM. When R1 RCM finds an issue, they let us know. When we...
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Services, Value
The biggest benefit from using R1 RCM would be the reimbursement they have recovered. R1 RCM is very...
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Relationship, Services
The only recommendation for improvement for R1 RCM would be a more consistent approach to client...
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Services
R1 RCM provides a lot of detail on each recovered account and provides the background on it, so that...
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Relationship
I would say both R1 RCM’s communication and knowledge are what stand out about them. R1 RCM is very...
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Relationship, Services
Identifying opportunities for us to improve our processes is probably one of the best things R1 RCM...
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Relationship, Operations
Things with R1 RCM are overall really good. They are a very responsive firm. They provide a lot of...
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Relationship
R1 RCM’s strategic ability has drastically decreased. I don't think they are finding anything...
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Loyalty
R1 RCM is not part of our long-term plans with their current behavior. They are not meeting our...
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Relationship
The people I work with at R1 RCM are empowered to help me, and they will bring in anybody at any...
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Relationship, Services
R1 RCM does a good job of communicating their findings and root causes to really help us mitigate...
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Value
R1 RCM has absolutely not told us about any AI they are working on. That would be nice because they...
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Loyalty, Relationship
The coming months will really determine whether R1 RCM is a long-term partner for us. I have heard...
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Loyalty, Services
Our recent struggle with R1 RCM has been around deploying a certain solution and really getting that...
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Value
R1 RCM helped us with our series billing. A certain payer will only reimburse for one day when there...
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Relationship
I have some good history with R1 RCM and know quite a few people there. R1 RCM's people are great to...
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Operations
R1 RCM is good at staying attuned to industry changes, payer shifts, and shifts in payer practice....
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Services
R1 RCM tends to bring on new hires and train them on the fly or on the go. The firm's people are...
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Operations
If I were to suggest improvements to the firm, I would suggest that they employ more people so that...
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Relationship, Services
Things with R1 RCM have been status quo. If anything has changed, it might be that the firm's people...
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Operations, Value
All of the firm's leads have been professional, service oriented, responsive, and consistent. We get...
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Services
We get attached to people, and then they leave, but the replacements have all been solid. Other...
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Value
R1 RCM has exceeded our expectations. They have given us good reporting.
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Loyalty, Value
The reason we use R1 RCM is simple. It is the improved cash-collection results. We have tried other...
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Relationship
There were some changes to the firm's company and leadership, and now we are not familiar with the...
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Relationship, Operations
R1 RCM is reputable, and they are good at what they do. I would just tell someone going into an...
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Operations
We have been with R1 RCM for a couple of years, and we have struggled with reporting for our denials...
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Value
We have compared R1 RCM to other firms that provide similar functionality, and it does seem that R1...
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Services
Some of R1 RCM's solutions are very efficient and streamlined. Others are just like passing a...
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Services
The firm executes well. If it weren't for the clunkiness of some of their workflows and the cost, I...
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Relationship, Services
Even though there are some challenges with the R1 RCM workflows, I would actually recommend the...
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Relationship
One thing I always expect is that since we are buying the firm's services or products, they should...
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Value
R1 RCM's charging is very transparent. I wouldn't say they charge for every little thing; they just...
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Loyalty, Value
We continue because, since we engaged with R1 RCM, they have returned millions of underpayments. In...
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Operations
Part of using Cloudmed is the fact that our A/R are constantly moving. So our active employees have...
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Relationship
There is less turnover. The leaders who are assigned to our denial accounts have remained fairly...
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Relationship
R1 RCM could improve their communication. There was some misunderstanding of an email when I asked...
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Relationship
When I have a scheduled meeting on my calendar for half an hour, I want to be respectful of...
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Operations, Value
R1 RCM has super timely interactions. They consistently close the feedback loop. The reporting is...
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Relationship, Operations
R1 RCM is really good about the feedback loop, and they provide information that can help us...
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Relationship, Services, Value
R1 RCM consistently delivers results. They are a great thought partner and strategic partner with...
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Relationship, Operations
When it comes to the Medicaid part of the work, we do communicate with R1 RCM about that, and they...
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Relationship, Operations
I feel like the work that R1 RCM does could be handled and would flow better if we did it in-house....
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Loyalty, Relationship, Value
We have made a lot of improvements based on the firm's findings and have been able to reduce their...
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Loyalty, Services
We use several services from R1 RCM, and they do a very good job because we work with the folks from...
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Loyalty, Operations, Value
When we select an underpayment services firm, the primary factor is the accuracy of the review, and...
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Relationship, Operations, Services
We have regular meetings with R1 RCM, and we have an ongoing partnership. R1 RCM does very good...
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Value
Whether the firm avoids charging for everything is relative because that depends on how a customer...
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Relationship, Operations
R1 RCM could do a better job of identifying things for the existing business. R1 RCM is always...
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Relationship
We have a partnership with R1 RCM. They check in on how everything is going and show that they want...
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Value
R1 RCM is a very big firm. They have technology and provide a lot of services. My struggle is that...
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Value
R1 RCM finds things that we maybe wouldn't see or get to. There is a contingency-based partnership...
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Loyalty
R1 RCM has lived up to what we expected and intended initially. We signed on with one product, and...
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Operations
We can definitely get into R1 RCM’s portal and can slice and dice down to anything that we want to...
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Operations, Value
With R1 RCM, things have been the status quo. I don't feel that the services have changed, but R1...
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Relationship, Services
There is not a lot of executive involvement from R1 RCM. There are people leading the different...
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Loyalty, Relationship, Value
R1 RCM is maybe not part of our long-term plans. We are probably going to send this work out to bid...
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Relationship, Services
The reporting is detailed, but we used to use the firm Triage Consulting Group. Cloudmed resulted...
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Value
With our relationship, there is a contingency fee, so we have a simple contract. R1 RCM is...
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Relationship
Things are going excellently with R1 RCM. They are a great partner. I have had the same account...
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Relationship, Operations
R1 RCM does a really good job with account working, but they are also very good at building...
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Relationship
I appreciate the firm's executive involvement. They hold routine meetings. All the way down to our...
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Relationship, Operations
For what I do, very few reports exist. The firm is handling underpayment and coding. What they do...
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Relationship, Operations, Services
R1 RCM exceeds our expectations by having constant and clear communication with us. They communicate...
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Operations
We are very happy with R1 RCM. I don't have to routinely go back to recheck and verify their work,...
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Loyalty, Relationship, Value
R1 RCM doesn't charge us for everything. They provide a lot of feedback, and it is so funny because...
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Loyalty, Relationship
My recommendation to R1 RCM is that they shouldn't change. They just need to continue to provide the...
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Relationship, Operations
R1 RCM’s staff members are on a rotation, so by the time we get used to someone, they rotate out....
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Value
I'm not sure what we pay R1 RCM, but they are worth whatever. For what I imagine we pay them, I...
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Relationship, Value
R1 RCM's service definitely pays for itself. I love the firm’s model. They have gotten away from it,...
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Loyalty, Relationship
We have opened up our scope a little more with R1 RCM, and I’m excited to be doing a little more...
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Relationship
R1 RCM has presented some trends to us a couple of times, and we have requested that they talk to...
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Relationship
We worked with our main contact from R1 RCM for a few years, and we had a wonderful working...
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Relationship, Services
R1 RCM meets our expectations. They don't go above and beyond. We are the final decision-makers in...
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Relationship
The contacts that I have from R1 RCM are not executives, but they are experts in being able to...
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Relationship
In our partnership with R1 RCM, they find things that we miss for various reasons. We might miss...
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Relationship, Value
I would most definitely recommend R1 RCM. We have such a great partnership. We both work very hard...
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Relationship, Services
R1 RCM has super high-quality staff members and consultants. We have had some of the same...
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Value
One of the challenges with a company as large as ours is keeping track of all of the subcontracts...
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Services
R1 RCM definitely understands their competitors and the needs of the customers. R1 RCM also has a...
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Loyalty, Value
We have had a contract with R1 RCM for a long time. There are so many different firms out there, and...
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Loyalty, Operations, Services
I feel like R1 RCM’s name has changed about 10 times, but we have had a contract with the firm under...
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Operations
Our reporting process has actually changed. We have actually gotten firmer with our vendors over the...
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Loyalty, Operations
It has been an interesting journey with R1 RCM because we were one of the legacy companies that got...
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Services
We get a lot of things from R1 RCM that other firms don't provide. We get issues reporting at the...
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Relationship
We have had really great handoffs among the senior leaders from R1 RCM. We have kept the same...
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Relationship, Value
R1 RCM is fantastic at zero balance reviews and underpayment work. One thing I love about the firm...
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Value
I would absolutely hire R1 RCM again. Consistently, they exceed our expectations. I like that R1 RCM...
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Operations
The reason we hired the firm is that my staff members were really struggling to get DRG denials...
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Relationship
If R1 RCM feels that, based on their investigation, a particular account or claim can't be appealed...
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Operations, Value
What drives the decision-making process each time we are up for renewal with this firm is that it...
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Relationship, Operations, Services
R1 RCM is always trying to find better ways to operate and have the best technology to identify...
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Relationship, Operations
R1 RCM likes to give us pushback sometimes, but that is okay; it makes us great. However, sometimes...
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Operations, Services
The only thing I would like to see improved by R1 RCM is the frequency of requests for system...
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Relationship, Operations
Compared to other similar vendors that we have seen, R1 RCM seems to be a little bit more advanced...
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Operations
We had a big pause for a while in the project, but it wasn't because of R1 RCM. This is not a...
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Loyalty, Operations
My satisfaction with R1 RCM’s reporting is pretty low. I get an Excel spreadsheet with some...
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Relationship, Services
The firm is very innovative because of the technology that they have, and they are constantly...
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Relationship
A while ago, we noticed that some facilities were not necessarily being looked at as much as other...
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Operations, Value
We have been a client for a long time. We are very satisfied with R1 RCM's services. Over the...
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Operations, Services
We have been with R1 RCM for a long time. They bring new issues to us. If R1 RCM sees a potential...
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Relationship, Operations
For R1 RCM to help us close gaps as quickly as they did, they had to think outside the box quite a...
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Operations
I would like to have more reporting transparency from R1 RCM, like some sort of portal where we...
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Services
R1 RCM is right in the middle in terms of identifying opportunities to improve our internal process....
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Loyalty, Value
We are phasing R1 RCM out. We don’t think we are getting the bang for our buck. We are going to...
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