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Tonic an R1 Company
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Aaron Gleave
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Featured  Reports

Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
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Patient Intake Management 2020: Helping Clinics Keep Their Doors Open During COVID-19
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Manager

R1's system can only do what it can do with the information it gets from our EMR. The system uses...

Dec 2021
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Manager

The product is cloud based, and the vendor sends us release notes. They do updates pretty actively....

Dec 2021
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Manager

Our experience is overall positive. The vendor’s product is meeting a need and a pain point for our...

Dec 2021
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Manager

We work with an implementation team that is different than the product team. We sometimes don't have...

Dec 2021
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Manager

Some of our integration challenges are on us to figure out because of our EMR environment. In our...

Dec 2021
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Manager

Our focus over the next 12 months will be on optimizing some of the existing configurations and...

Dec 2021
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Manager

When we first met the vendor, they were Tonic. Then they were acquired multiple times. We have a...

Dec 2021
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Manager

We have good communication with R1 in the sense that we have a regular meeting and are working from...

Dec 2021
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Director

R1 listens to us and implements things based on our feedback about how we envisioned the product to...

Dec 2021
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Director

When we went live, R1 provided the support we needed. If we needed to do trainings, R1 was happy to...

Dec 2021
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Director

The vendor is very honest. If we ask them to do something they can't do, they will tell us no and...

Dec 2021
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Director

We have been working with R1 a bit on the ease of use for end users. R1 could improve the dashboard...

Dec 2021
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Director

Patients love the R1 platform. I never thought I would get feedback from patients that it was...

Dec 2021
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Director

The Tonic product is valuable. We utilize iPads in the office to give the surveys to the patients....

Dec 2021
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Director

We are transitioning to a new vendor next year that might already offer the functionality that can...

Dec 2021
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Director

We want things to be done by email instead of text message because we have longer surveys. Patients...

Dec 2021
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Director

If the patient doesn't complete everything, we don't get any information. That is unfortunate...

Dec 2021
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Manager

R1 has been very flexible. We have been pushing and stretching them, and they have been responsive...

Jul 2021
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Manager

The solution has the ability to work with FHIR and APIs. The question is whether other vendors' APIs...

Jul 2021
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Manager

R1 is growing. We were lucky with the staff members that they provided to us in terms of how...

Jul 2021
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Manager

When we first started with the solution, there was some gray area about what we would be able to...

Jul 2021
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Related Articles
Article
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Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
Article
KLAS article icon
Patient Intake Management 2020: The Good, the Bad, and the COVID-19
25 November 20    |   Aaron Gleave
Of all the areas in the ambulatory setting with the need to rapidly evolve due to COVID-19, patient intake certainly tops the list.



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