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Tonic an R1 Company
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Featured  Report

Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
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User Commentary

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Manager

Functionality and Upgrades

The solution is fairly simple. We haven't had many issues with it. Our patients fill out surveys...

Jan 2023
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Manager

Interfacing and Integration

Our organization is trying to get more fully integrated with Cerner and to have fewer bolt-on...

Jan 2023
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Manager

Service and Support

The vendor is pretty good at helping us when we request a fix for something in the system, and their...

Jan 2023
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Manager

Interfacing and Integration

Right now, the system is working. It has some enhanced features that we are aware of. Cerner has...

Jan 2023
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Manager

Relationship

The vendor's salespeople were involved when we deployed the system, but after that, we fell off...

Jan 2023
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Manager

Other Observations & Comments

The system is pretty solid. We haven't had any problems with it. We kind of just set the system up...

Jan 2023
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Manager

Other Observations & Comments

We haven't received much engagement from the vendor's people for quite some time. We have to reach...

Jan 2023
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(0)
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Manager

Sales and Contracting

The vendor charged us to implement a new interface, but we expected that. We paid a set cost, and...

Jan 2023
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Manager

Implementation and Training

The vendor did a really good job with the system's original training. They had people on-site, and...

Jan 2023
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Manager

Functionality and Upgrades

If we were to make a recommendation to the vendor, we would tell them to reach out to their...

Jan 2023
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(0)
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VP/Other Executive

Functionality and Upgrades

In terms of Tonic’s ability to automatically ask patients questions, the product is just a very...

Dec 2022
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VP/Other Executive

Sales and Contracting

I don't think it was made clear in the contracting process that there were going to be charges to...

Dec 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

Tonic is our digital intake platform. Tonic also delivers our reminders. One challenge we have is...

Dec 2022
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(0)
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VP/Other Executive

Interfacing and Integration

We are going to deliver reminders through another platform, and there is integration between that...

Dec 2022
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(0)
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VP/Other Executive

Service and Support

The product has generally been performing pretty well. When we do things, we do things big. We...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

We have some difficulties with the workflow, and R1 has tried to work with us to resolve those...

Aug 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We have patients who don’t want to take surveys, whether just one survey or multiple surveys. Some...

Aug 2022
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(0)
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Analyst/Coordinator

Future Outlook

We are switching our EHR system, and as part of that, we will be transitioning away from Tonic.

Aug 2022
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(0)
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Analyst/Coordinator

Service and Support

I have been happy with R1. I like working with the vendor's staff. The staff comes up with a lot of...

Aug 2022
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Analyst/Coordinator

Lessons Learned

One of the concerns that I would have with choosing R1 again is that they were originally a company...

Aug 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the product's ease of use for the patients. When the patients take the surveys, the product...

Aug 2022
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(0)
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Analyst/Coordinator

Interfacing and Integration

R1's staff went above and beyond to help us figure out how we could interface the data back into our...

Aug 2022
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(0)
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Manager

Relationship

R1 is one of our best vendors to work with. We have lofty goals that are hard to meet. For example,...

Aug 2022
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Manager

Service and Support

All of R1’s people are very delightful to work with. Our project with them has probably been one of...

Aug 2022
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(0)
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Manager

Interfacing and Integration

There is always room for improvement. One thing that R1 has talked about is a partnership with our...

Aug 2022
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(0)
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Manager

Relationship

R1 bought Tonic, so Tonic became an R1 subsidiary. It is interesting that the vendor is doing some...

Aug 2022
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(0)
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Manager

Functionality and Upgrades

Like any vendor, R1 presents things as a little glossier in the sales pitch than things actually...

Jun 2022
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(0)
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Manager

Interfacing and Integration

I would like R1 to be a bit more proactive with integration functionality. The vendor was able to do...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

R1 delivers compliance reports that are within our purview, but a lot of appointments and things are...

Jun 2022
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(0)
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Manager

Relationship

As with any acquisition, R1 lost some staff that we had longstanding customer relationships with, so...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

The Tonic platform is diverse enough to accommodate our various use cases. We have a lot of...

Jun 2022
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(0)
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Manager

Service and Support

We have asked for things that R1 says are on their road map, like more reporting options. We don't...

Jun 2022
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(0)
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Manager

Relationship

Our relationship with R1 is great. We have regular meetings to touch base on any outstanding tickets...

Jun 2022
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(0)
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Manager

Service and Support

If we place a ticket for an issue, R1’s support team is very responsive. Compared to other vendors I...

Jun 2022
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Manager

ROI / Cost

R1 doesn't charge for every little thing, but their fee structure and prices have increased...

Jun 2022
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(0)
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Manager

Service and Support

R1 could enhance their communication around upgrades that are coming or have been put into place,...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

R1 could deploy more features and functionality within the core application and reporting tools....

Jun 2022
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(0)
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Manager

Functionality and Upgrades

R1 is a solid product with very good ease of use.

Jun 2022
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(0)
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Manager

Service and Support

I haven't seen a knowledge base or any documentation on R1's products. Once or twice a month, we get...

Jun 2022
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(0)
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Analyst/Coordinator

Relationship

The vendor has good support. The support team is responsive with tickets and emails. Our...

Jun 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

R1's system does a great job with data collection, and the application is easy to build within. If...

Jun 2022
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(0)
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Analyst/Coordinator

Technology

The vendor could be a little more open to customizing things on our end, but how things are now is...

Jun 2022
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(0)
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Director

ROI / Cost

R1 avoids charging for unexpected things. R1 is pretty customer friendly in regard to their charging....

May 2022
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(0)
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Director

Implementation and Training

The training that R1 provides is pretty easy.

May 2022
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(0)
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Director

Interfacing and Integration

Tonic can integrate with a lot of things, such as clinical data.

May 2022
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(0)
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Director

Functionality and Upgrades

The patient experience is generally pretty easy in Tonic, but we want more dashboard reports and a...

May 2022
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(0)
 Thank you  Helpful

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Director

Relationship

I used to be fully satisfied with our executive involvement with the vendor until they were acquired...

May 2022
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(0)
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