Commentary Summary
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User Commentary
Functionality and Upgrades
The solution is fairly simple. We haven't had many issues with it. Our patients fill out surveys...
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Interfacing and Integration
Our organization is trying to get more fully integrated with Cerner and to have fewer bolt-on...
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Service and Support
The vendor is pretty good at helping us when we request a fix for something in the system, and their...
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Interfacing and Integration
Right now, the system is working. It has some enhanced features that we are aware of. Cerner has...
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Relationship
The vendor's salespeople were involved when we deployed the system, but after that, we fell off...
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Other Observations & Comments
The system is pretty solid. We haven't had any problems with it. We kind of just set the system up...
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Other Observations & Comments
We haven't received much engagement from the vendor's people for quite some time. We have to reach...
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Sales and Contracting
The vendor charged us to implement a new interface, but we expected that. We paid a set cost, and...
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Implementation and Training
The vendor did a really good job with the system's original training. They had people on-site, and...
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Functionality and Upgrades
If we were to make a recommendation to the vendor, we would tell them to reach out to their...
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Functionality and Upgrades
In terms of Tonic’s ability to automatically ask patients questions, the product is just a very...
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Sales and Contracting
I don't think it was made clear in the contracting process that there were going to be charges to...
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Functionality and Upgrades
Tonic is our digital intake platform. Tonic also delivers our reminders. One challenge we have is...
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Interfacing and Integration
We are going to deliver reminders through another platform, and there is integration between that...
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Service and Support
The product has generally been performing pretty well. When we do things, we do things big. We...
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Functionality and Upgrades
We have some difficulties with the workflow, and R1 has tried to work with us to resolve those...
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Functionality and Upgrades
We have patients who don’t want to take surveys, whether just one survey or multiple surveys. Some...
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Future Outlook
We are switching our EHR system, and as part of that, we will be transitioning away from Tonic.
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Service and Support
I have been happy with R1. I like working with the vendor's staff. The staff comes up with a lot of...
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Lessons Learned
One of the concerns that I would have with choosing R1 again is that they were originally a company...
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Functionality and Upgrades
I like the product's ease of use for the patients. When the patients take the surveys, the product...
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Interfacing and Integration
R1's staff went above and beyond to help us figure out how we could interface the data back into our...
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Relationship
R1 is one of our best vendors to work with. We have lofty goals that are hard to meet. For example,...
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Service and Support
All of R1’s people are very delightful to work with. Our project with them has probably been one of...
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Interfacing and Integration
There is always room for improvement. One thing that R1 has talked about is a partnership with our...
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Relationship
R1 bought Tonic, so Tonic became an R1 subsidiary. It is interesting that the vendor is doing some...
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Functionality and Upgrades
Like any vendor, R1 presents things as a little glossier in the sales pitch than things actually...
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Interfacing and Integration
I would like R1 to be a bit more proactive with integration functionality. The vendor was able to do...
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Functionality and Upgrades
R1 delivers compliance reports that are within our purview, but a lot of appointments and things are...
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Relationship
As with any acquisition, R1 lost some staff that we had longstanding customer relationships with, so...
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Functionality and Upgrades
The Tonic platform is diverse enough to accommodate our various use cases. We have a lot of...
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Service and Support
We have asked for things that R1 says are on their road map, like more reporting options. We don't...
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Relationship
Our relationship with R1 is great. We have regular meetings to touch base on any outstanding tickets...
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Service and Support
If we place a ticket for an issue, R1’s support team is very responsive. Compared to other vendors I...
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ROI / Cost
R1 doesn't charge for every little thing, but their fee structure and prices have increased...
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Service and Support
R1 could enhance their communication around upgrades that are coming or have been put into place,...
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Functionality and Upgrades
R1 could deploy more features and functionality within the core application and reporting tools....
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Functionality and Upgrades
R1 is a solid product with very good ease of use.
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Service and Support
I haven't seen a knowledge base or any documentation on R1's products. Once or twice a month, we get...
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Relationship
The vendor has good support. The support team is responsive with tickets and emails. Our...
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Functionality and Upgrades
R1's system does a great job with data collection, and the application is easy to build within. If...
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Technology
The vendor could be a little more open to customizing things on our end, but how things are now is...
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ROI / Cost
R1 avoids charging for unexpected things. R1 is pretty customer friendly in regard to their charging....
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Implementation and Training
The training that R1 provides is pretty easy.
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Interfacing and Integration
Tonic can integrate with a lot of things, such as clinical data.
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Functionality and Upgrades
The patient experience is generally pretty easy in Tonic, but we want more dashboard reports and a...
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Relationship
I used to be fully satisfied with our executive involvement with the vendor until they were acquired...
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