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Tonic an R1 Company Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

R1 has been very flexible. We have been pushing and stretching them, and they have been responsive...

Jul 2021
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Manager

The solution has the ability to work with FHIR and APIs. The question is whether other vendors' APIs...

Jul 2021
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Manager

R1 is growing. We were lucky with the staff members that they provided to us in terms of how...

Jul 2021
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Manager

When we first started with the solution, there was some gray area about what we would be able to...

Jul 2021
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Manager

Generally, I am a fan of R1 and the system. R1 is a really good fit and understands our type of...

Mar 2021
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Manager

R1 has been excellent at understanding and adapting to our medical center. Overall, R1 is very good....

Mar 2021
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Manager

I would like for R1 to offer things in different languages and universalize their tool. I would like...

Mar 2021
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Analyst/Coordinator

The solution is great because it interfaces directly with our EMR. That was the main thing our...

Mar 2021
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Analyst/Coordinator

R1 RCM's team has worked really closely with us. R1 RCM has guided us through the right way to build...

Mar 2021
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Analyst/Coordinator

If the vendor tells me something will take six weeks, I know that is how long it is going to take....

Mar 2021
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Director

We use the Tonic platform, and it is wonderful. The R1 RCM people have been wonderful about helping...

Mar 2021
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Manager

Whenever I have given feedback, the vendor has followed up.

Oct 2020
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Manager

I get trained by my coworkers. I haven't received training from the vendor specifically.

Oct 2020
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Manager

Sometimes the solution will kick out patients. There are a lot of issues with things getting...

Oct 2020
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Manager

We have to call out things. If there is a new update, we will use it for a little bit, and we will...

Oct 2020
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Analyst/Coordinator

Most of the time, we are the ones asking Tonic Health to change things from the scope that we...

Oct 2020
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Analyst/Coordinator

Tonic Health is very versatile and flexible. Their downfall can be that they are a little too...

Oct 2020
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Analyst/Coordinator

Both the vendor and the product are great resources. In terms of working with Tonic Health, I have...

Oct 2020
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Analyst/Coordinator

Tonic is a great patient-facing application. The graphics make it very easy to use, and they...

Oct 2020
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Analyst/Coordinator

During COVID-19, Tonic Health worked quickly to deploy the BYOD method for us and help us implement...

Oct 2020
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Manager

Tonic does well with asking patients questions. From what I know, we can customize the system and...

Oct 2020
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Manager

Tonic is part of our long-term plans because it will be able to integrate into our EMR. We are very...

Oct 2020
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Manager

The training from Tonic Health is very thorough, and the system is user friendly.

Oct 2020
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Manager

I don't know how much Tonic costs, but I feel like it is definitely worth whatever we are paying.

Oct 2020
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Manager

I would tell someone who asked me about Tonic that it is pretty user friendly. We are able to...

Oct 2020
||
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Analyst/Coordinator

Tonic Health has been great with upgrades. We do our own implementations internally, but I meet with...

Oct 2020
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Analyst/Coordinator

It is hard to say what the executive involvement is like with Tonic Health because they were...

Oct 2020
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