Tonic (an R1 Company) Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty
There are discussions going on right now about dropping Tonic completely from the organization. But...
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Product
R1 RCM delivers technology slowly, and in all reality, it isn't just because of them that Tonic...
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Relationship, Product
The patients complain a lot that they feel like they have to answer the same questions over and over...
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Operations
The initial adopters of Tonic and the patients who liked it the most were the youngest patients....
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Operations
For training, R1 RCM tells us to read a document or view an online video and call that training. But...
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Product
Most Tonic upgrades are seamless. They just let us know that they are going to do one. But there are...
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Relationship
We work really closely with a couple of the people at R1 RCM, and they are very responsive. When we...
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Value
We have to purchase buckets of hours from R1 RCM. Once they got through our initial go-live and...
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Loyalty, Product
Using Tonic, our patient participation is actually staying rather low, and even at the initial...
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Product
The ease of use for end users depends on the user. For some users, the product seems really easy,...
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Product
Tonic’s reporting capabilities seem to be a little limited. We can generally get a sense of how...
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Relationship
The communication and responsiveness of R1 are phenomenal; R1 couldn’t be better. We meet with them...
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Value
We have reduced our paper usage using Tonic, so we have saved money there. The accuracy with which...
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Relationship
Sometimes when I send emails to R1, I get a response right away, but other times, the vendor is dead...
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Product, Value
Some outcomes Tonic has helped us achieve are ease of access for patient check-ins and patient...
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Operations
R1 expects their clients to pick up the form build in Tonic after the clients go live, and there is...
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Product
Tonic is not integrated fluently. We have a very clunky workflow process where we need multiple...
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Relationship, Product
R1 does regular updates to their Tonic application. That had me worried when I found out about it,...
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Loyalty, Product
There are certain things that staff members have to approve in Tonic, and we have decided to put a...
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Loyalty, Operations, Product
We have done so much training for Tonic, and things just haven't clicked yet. A lot of our staff...
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Relationship
We have had a problem with Tonic, and it has been weeks with no answers from R1. Also, we discover a...
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Relationship
Someone considering Tonic should be aware that they need to have a good infrastructure for their...
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Value
R1 does charge us for things, and there have been times when our director has been surprised and has...
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Operations
When we went live with Tonic, we had an issue that delayed our go-live, and we wonder whether that...
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Product
Tonic’s reporting tools aren't very self-explanatory at capturing beneficial information. I want to...
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Relationship
R1’s support folks are great, and they know their solution. Also, R1 listens to their clients, and...
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Relationship
R1 doesn’t have everything quite mapped out for Tonic. With most of our other solutions, we have...
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Product
When we built out the system, we could set certain appointment types to trigger certain clinical...
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Product
Our end users are split on whether they like the product. They like the idea that patients can use...
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Product
The vendor is slow to add new things to the system. When we start diving into their tools and...
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Loyalty, Product
We have had a lot of challenges and frustrations with the system. Unfortunately, I don't really know...
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Relationship, Operations
The vendor's development team is good at helping us figure out how to set things up and how to get...
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Relationship, Operations
The vendor's team is helpful when we reach out, but sometimes I am unsure whether anyone is working...
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Relationship, Operations
Recently, we got a new project manager at R1, and that person was like night and day compared to our...
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Culture
The system is a big tool. There are parts of it that sold us on it, like an integration with our...
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Product
Our patients have rated the system pretty highly. They like how its screens look, and they like how...
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Product, Value
Tonic has helped us achieve operational efficiency. We have completed a high number of digital...
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Product, Value
From a clinical effectiveness perspective, one of our goals was to leverage Tonic to collect...
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Product
We are not using the reporting and analytics tools because R1’s tools are not robust enough or...
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Loyalty, Value
One of our main concerns was that we would drive further inequity by using this platform because...
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Loyalty
The main reason why we chose Tonic was that R1 had partnered with our EMR vendor to integrate Tonic...
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Relationship
When we catch things, R1 can help us. In the past, we had some delays with documents, but R1 worked...
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Relationship
Our current consultant from R1 is helpful. Anytime we suggest something we think might be beneficial...
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Product, Value
Patients’ charts in Tonic are up front and in our faces now with the patients' medications and...
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Relationship
R1 is super good. Their tech folks are always able to come in for an ad hoc meeting to let us know...
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Value
There are fewer pain points when we use Tonic because we don’t have to scan the patient’s insurance...
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Product, Value
Overall, Tonic is a good application for all organizations that want to streamline the process of...
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Product, Value
Tonic has streamlined the check-in process in terms of data. We can get insurance cards and driver’s...
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Operations, Product
Our end users catch on quickly to Tonic. The vendor did a good job in terms of giving us job aids...
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Relationship, Product
R1 is still working on some glitches in their appointment dashboard for end users. There are a lot...
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Relationship, Operations
We rotate through consultants with R1. We had one person originally who was helpful and answered all...
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Relationship
When we have issues, R1 comes back to fix things promptly. Usually, if we ask for something that is...
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Product
There are a few tweaks in Tonic that we would like to make for our patients and staff. One is the...
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Loyalty, Relationship
R1 has a nice road map for the next year, so we know what is coming, and if we do ask for something,...
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Relationship
I would like to see more ongoing follow-up from R1 after implementations, like having somebody make...
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Operations
R1 did a great job of implementing Tonic. R1 has been really great at getting our problems solved....
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Operations
The upgrades for Tonic are a little sketchy for us. R1 is getting bigger, and we are getting a...
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Relationship, Product
We are going through a patient access uplift with our EMR, and there have been hiccups, but it is...
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Product
Tonic would be better if they had the report feature up to speed so we could access who is using the...
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Operations
R1 did a great job in the beginning with training, but now, we struggle to get some things that we...
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Value
When we refresh our nonproduction domains to make them current with the production domains, R1...
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Operations
R1 could have done better with their training, partly because a lot of what the training consisted...
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Product
R1 has an average product. There are some kind of catchy, kitschy, little things things in the...
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Relationship
The vendor doesn’t keep all their promises. That has manifested as the vendor telling us that they...
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Loyalty, Product
As far as delivering technology goes, R1 is playing catch-up most of the time. As far as ease of use...
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Product, Value
The outcome of the product is that we see a bit of improvement in the time that it takes to check a...
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Loyalty, Product
Overall, Tonic is pretty much accomplishing what we set out to do. It is not an enterprise-level...
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Relationship, Product
Sometimes the vendor’s code updates don't accomplish anything. They might have one or two things...
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Product
R1’s reports are not as user friendly or as valuable to us on our end as they should be. We are not...
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Relationship
R1’s support staff is excellent. They are tied to what they can do. Sometimes the support team is a...
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Relationship, Product
R1 is about average in terms of their proactivity. I know we have had a few occasions where we have...
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Loyalty
Tonic has an interface with our EMR, and R1 uses standard HL7 messages and the FHIR API, so some of...
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Relationship
R1 has been great with communicating that they are working on their timelines, road maps,...
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Relationship, Product
There is some delay in working with the vendor to identify what we need. R1 says they have to focus...
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Product
The solution is definitely patient friendly. On our end, we try to make sure that we work with our...
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