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User Commentary
Relationship
When we catch things, R1 can help us. In the past, we had some delays with documents, but R1 worked...
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Relationship
Our current consultant from R1 is helpful. Anytime we suggest something we think might be beneficial...
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Product, Value
Patients’ charts in Tonic are up front and in our faces now with the patients' medications and...
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Relationship
R1 is super good. Their tech folks are always able to come in for an ad hoc meeting to let us know...
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Value
There are fewer pain points when we use Tonic because we don’t have to scan the patient’s insurance...
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Product, Value
Overall, Tonic is a good application for all organizations that want to streamline the process of...
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Product, Value
Tonic has streamlined the check-in process in terms of data. We can get insurance cards and driver’s...
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Operations, Product
Our end users catch on quickly to Tonic. The vendor did a good job in terms of giving us job aids...
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Relationship, Product
R1 is still working on some glitches in their appointment dashboard for end users. There are a lot...
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Relationship, Operations
We rotate through consultants with R1. We had one person originally who was helpful and answered all...
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Relationship
When we have issues, R1 comes back to fix things promptly. Usually, if we ask for something that is...
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Product
There are a few tweaks in Tonic that we would like to make for our patients and staff. One is the...
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Loyalty, Relationship
R1 has a nice road map for the next year, so we know what is coming, and if we do ask for something,...
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Relationship
I would like to see more ongoing follow-up from R1 after implementations, like having somebody make...
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Operations
R1 did a great job of implementing Tonic. R1 has been really great at getting our problems solved....
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Operations
The upgrades for Tonic are a little sketchy for us. R1 is getting bigger, and we are getting a...
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Relationship, Product
We are going through a patient access uplift with our EMR, and there have been hiccups, but it is...
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Product
Tonic would be better if they had the report feature up to speed so we could access who is using the...
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Operations
R1 did a great job in the beginning with training, but now, we struggle to get some things that we...
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Value
When we refresh our nonproduction domains to make them current with the production domains, R1...
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Operations
R1 could have done better with their training, partly because a lot of what the training consisted...
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Product
R1 has an average product. There are some kind of catchy, kitschy, little things things in the...
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Relationship
The vendor doesn’t keep all their promises. That has manifested as the vendor telling us that they...
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Loyalty, Product
As far as delivering technology goes, R1 is playing catch-up most of the time. As far as ease of use...
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Product, Value
The outcome of the product is that we see a bit of improvement in the time that it takes to check a...
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Loyalty, Product
Overall, Tonic is pretty much accomplishing what we set out to do. It is not an enterprise-level...
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Relationship, Product
Sometimes the vendor’s code updates don't accomplish anything. They might have one or two things...
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Product
R1’s reports are not as user friendly or as valuable to us on our end as they should be. We are not...
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Relationship
R1’s support staff is excellent. They are tied to what they can do. Sometimes the support team is a...
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Relationship, Product
R1 is about average in terms of their proactivity. I know we have had a few occasions where we have...
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Loyalty
Tonic has an interface with our EMR, and R1 uses standard HL7 messages and the FHIR API, so some of...
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Relationship, Relationship
R1 has been great with communicating that they are working on their timelines, road maps,...
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Relationship, Relationship, Product, Product
There is some delay in working with the vendor to identify what we need. R1 says they have to focus...
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Product, Product
The solution is definitely patient friendly. On our end, we try to make sure that we work with our...
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Product, Value
The system has reduced time for our office assistant and medical assistant. We did see an increase...
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Loyalty, Product, Value
The benefit we get from the system is the integration with the EMR, but in the time that has elapsed...
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Loyalty, Relationship, Operations
We struggled with the system's stability shortly after the go-live, but R1 addressed that issue,...
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Operations
R1 did a good job on the implementation, even when something wasn't right. They listened and had a...
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Operations
R1 did a lot of the build and a lot of the training, but I have been part of other models that have...
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Relationship
R1’s customer support team does not understand our specific workflow, so it is sometimes hard to...
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Value
The system is pricey and has taken a lot of our time. We are not seeing more appointments right now....
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Loyalty
I would love for Tonic to be part of our long-term plans. Our challenge is that we have a new EMR...
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Relationship
I love R1. They are a great company. Everyone I have interfaced with has always stood behind the...
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Product
Like any other vendor, R1 could do some things to improve the product. I see room for improvement in...
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Product
The product has definitely been a patient satisfier. Overall, the ease of use has been good. I don't...
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Value
One thing that I think is important is that Tonic is a time-saver for our staff and patients. I...
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Product
There are a few opportunities for improvement with Tonic. For example, the reporting capabilities...
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Product, Value
The ease of use for our patients and staff is a strength of the product. Tonic has helped with our...
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Relationship
R1’s support team is really good. They are very proactive. We have a project manager assigned to us,...
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Loyalty
We have been really happy with R1. If we were staying on our current EMR, we would stay with them....
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Product, Value
We have achieved a lot of outcomes from using this solution because we have used it in many...
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Relationship
The vendor is pretty good at resolving concerns.
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Product
The pain point in the product is exporting results. The product exports a CSV file automatically...
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Operations, Product
Creating a new survey in the product is fast because the design is user friendly. The standard...
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Product
R1 originally didn't have hospital facilities under their belt, only physician offices and small...
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Product, Value
When it comes to the technology in the product, we have a lot of great feedback from patients. They...
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Relationship
R1 worked with us to help us with our process for preadmission accounts. If someone is preadmitted...
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Loyalty, Product
One of the issues we are facing right now is that we are trying to reevaluate and consolidate...
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Value
Tonic has been super helpful for us in terms of some of our quality metrics. We have noticed...
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Operations
It seems like we have to ask for things if we want training. R1 is willing, but they never provided...
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Relationship
The top-level executive assigned to our account can be very difficult to get ahold of, even when we...
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Operations, Product
Tonic, as a standalone platform, is not necessarily limited in functionality. However, it is...
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Product
Tonic is a cloud-based product, and R1 gives all of their clients the same version and upgrades them...
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Operations
R1 doesn't really provide any kind of specific training as they update their software. It is up to...
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Product
The frustration we feel surrounding the product isn't because of Tonic’s flexibility; it is because...
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Product, Value
Tonic allows us to send appointment reminders to our patients via text or email. While it allows us...
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Relationship, Product
R1’s reporting tools are kind of rudimentary. The main dashboard has been lacking, but they put in a...
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Relationship
R1’s support team is great. They have assigned dedicated staff so that there is consistency in...
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Product
We like the ability for patients to update, verify, and provide their preregistration information...
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Value
We did not anticipate the budget change or the additional costs that R1 brought forward. Our...
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Product
I would like to see an additional focus on administrative tools and reporting tools so that system...
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Relationship, Product
With R1, we were able to create a process for verbal consent. We sometimes work with children, and...
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Product
The operability of the product’s dashboard for reporting is not optimal and has to get better....
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Product
Patients with Android phones have a terrible experience with Tonic. We have been trying to help the...
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Relationship, Product
In our region, we have a lot of people with two last names, and Tonic sometimes cannot recognize...
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Product, Value
We have positive outcomes; our patient access staff has reduced the time it takes to complete their...
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Relationship
The vendor is very accommodating. If there are any issues, they work with our team. They stay on...
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Operations
R1 does in-service or maintenance training with our analysts to make sure they know how to make...
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Relationship
We have had questions come up, and R1’s integration engineers have told us our thoughts are good...
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Relationship
R1's support is good, but we have to go through our EMR, and that is not good because of how we have...
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Relationship, Operations
R1 takes the time to listen, and even though they have a transition to operations in their...
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Product, Product
I would like to see a bit more finite data from Tonic, specifically because we have an institution...
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Operations, Operations
The vendor’s training was very surface level. Granted, another group technically owns most of our...
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Product, Product, Value, Value
Our patients are having a hard time adapting at the moment. The product is helping with our check-in...
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Relationship, Relationship, Product, Product
R1 didn’t account for how many patients we see. We have a lot of reports of the product crashing,...
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Relationship, Relationship
We would like the vendor to be more proactive because we are not dealing with the group that built...
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Operations, Operations
I liked R1’s project build. It was so easy to follow and update, and the coordination of the project...
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Operations, Product
I have had many struggles with making the product work for my organization. We have had to implement...
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Relationship
When we ask the vendor for help, they are very helpful. They are more than willing to set up...
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Culture, Operations, Value
In the beginning, the vendor essentially sent us some videos, and that was it. The product is a...
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Relationship
I need to give R1 credit for continually working to improve their product. They do a very good job...
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Product
The system's functionality is great when it works, but the system has had some downtime recently.
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Relationship
When there is an issue, we have to go through our EMR vendor for support. However, if we have a...
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Product, Value
Tonic has benefited our clinics at times and has helped expedite the check-in process by getting rid...
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Operations
The training process was a very brief handoff conversation that occurred. There could definitely be...
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Product, Value
We have definitely had our fair share of challenges with Tonic. With applications being hosted with...
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Product, Value
The main outcome of using the system is a reduction in the duplication of effort among the patients...
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Relationship
R1’s communication is phenomenal. Most of the vendor's team members have amazing responsiveness. I...
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Operations
When we first started our journey with the system, we felt like it was in its infancy. I thought it...
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Relationship, Operations, Product
There have been some system stability issues and interface issues with the system. Typically, the...
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Product
There are opportunities for improvement in terms of how we rolled our patient texting platform out....
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Relationship
Sometimes deliverables are a little slower from R1, but R1 is engaged and works with us.
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Product
One area of opportunity for R1 is their out-of-the-box reporting. I don't feel like the data is...
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Product
We wanted to use R1's system for a certain use case, so in order to try to speed things up from a...
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Loyalty, Product
The solution is fairly simple. We haven't had many issues with it. Our patients fill out surveys...
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Loyalty
Our organization is trying to get more fully integrated with Cerner and to have fewer bolt-on...
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Relationship
The vendor is pretty good at helping us when we request a fix for something in the system, and their...
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Loyalty, Relationship, Product
Right now, the system is working. It has some enhanced features that we are aware of. Cerner has...
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Culture
The vendor's salespeople were involved when we deployed the system, but after that, we fell off...
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Operations, Product
The system is pretty solid. We haven't had any problems with it. We kind of just set the system up...
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Relationship
We haven't received much engagement from the vendor's people for quite some time. We have to reach...
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Culture, Value
The vendor charged us to implement a new interface, but we expected that. We paid a set cost, and...
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Operations
The vendor did a really good job with the system's original training. They had people on-site, and...
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Relationship, Operations, Value
If we were to make a recommendation to the vendor, we would tell them to reach out to their...
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Product
In terms of Tonic’s ability to automatically ask patients questions, the product is just a very...
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Culture
I don't think it was made clear in the contracting process that there were going to be charges to...
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Loyalty
Tonic is our digital intake platform. Tonic also delivers our reminders. One challenge we have is...
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Loyalty
We are going to deliver reminders through another platform, and there is integration between that...
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Relationship, Product
The product has generally been performing pretty well. When we do things, we do things big. We...
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