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Tonic an R1 Company Comments
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KLAS Research Director - Aaron Gleave
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Patient Intake Management 2020: Helping Clinics Keep Their Doors Open During COVID-19
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User Commentary

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Manager

Generally, I am a fan of R1 and the system. R1 is a really good fit and understands our type of...

Mar 2021
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Manager

R1 has been excellent at understanding and adapting to our medical center. Overall, R1 is very good....

Mar 2021
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Manager

I would like for R1 to offer things in different languages and universalize their tool. I would like...

Mar 2021
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Analyst/Coordinator

The solution is great because it interfaces directly with our EMR. That was the main thing our...

Mar 2021
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Analyst/Coordinator

R1 RCM's team has worked really closely with us. R1 RCM has guided us through the right way to build...

Mar 2021
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Analyst/Coordinator

If the vendor tells me something will take six weeks, I know that is how long it is going to take....

Mar 2021
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Director

We use the Tonic platform, and it is wonderful. The R1 RCM people have been wonderful about helping...

Mar 2021
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Manager

Whenever I have given feedback, the vendor has followed up.

Oct 2020
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Manager

I get trained by my coworkers. I haven't received training from the vendor specifically.

Oct 2020
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Manager

Sometimes the solution will kick out patients. There are a lot of issues with things getting...

Oct 2020
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Manager

We have to call out things. If there is a new update, we will use it for a little bit, and we will...

Oct 2020
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Analyst/Coordinator

Most of the time, we are the ones asking Tonic Health to change things from the scope that we...

Oct 2020
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Analyst/Coordinator

Tonic Health is very versatile and flexible. Their downfall can be that they are a little too...

Oct 2020
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Analyst/Coordinator

Both the vendor and the product are great resources. In terms of working with Tonic Health, I have...

Oct 2020
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(0)
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Analyst/Coordinator

Tonic is a great patient-facing application. The graphics make it very easy to use, and they...

Oct 2020
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Analyst/Coordinator

During COVID-19, Tonic Health worked quickly to deploy the BYOD method for us and help us implement...

Oct 2020
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Manager

Tonic does well with asking patients questions. From what I know, we can customize the system and...

Oct 2020
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Manager

Tonic is part of our long-term plans because it will be able to integrate into our EMR. We are very...

Oct 2020
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Manager

The training from Tonic Health is very thorough, and the system is user friendly.

Oct 2020
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Manager

I don't know how much Tonic costs, but I feel like it is definitely worth whatever we are paying.

Oct 2020
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(0)
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Manager

I would tell someone who asked me about Tonic that it is pretty user friendly. We are able to...

Oct 2020
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(0)
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Analyst/Coordinator

Tonic Health has been great with upgrades. We do our own implementations internally, but I meet with...

Oct 2020
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Analyst/Coordinator

It is hard to say what the executive involvement is like with Tonic Health because they were...

Oct 2020
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VP/Other Executive

We are not currently using Tonic to its full potential within our EMR. We are just getting a PDF...

Jul 2020
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VP/Other Executive

We have to have a lot of staff support because we have a high rate of illiteracy within our...

Jul 2020
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VP/Other Executive

Since Tonic Health has been acquired, we haven’t heard from anybody. Maybe we heard from someone...

Jul 2020
||
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VP/Other Executive

Tonic has good quality, and the vendor's support is solid. They were able to do everything that they...

Jul 2020
||
(0)
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VP/Other Executive

The vendor has done extremely well in supporting us through the COVID-19 crisis.

Jul 2020
||
(0)
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VP/Other Executive

I would give the vendor the highest rating for implementation services. The vendor is phenomenal.

Jul 2020
||
(0)
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VP/Other Executive

The vendor executives have been very involved. Tonic Health has just been a fabulous partner.

Jul 2020
||
(0)
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VP/Other Executive

Tonic has really been able to be a bridge between us and patients. The system allows for a lot of...

Jul 2020
||
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Analyst/Coordinator

An update with Tonic is more of a manual update. It was hard for us to figure out who in the clinic...

Jun 2020
||
(0)
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Analyst/Coordinator

Tonic Health is always available for any requests on training, but Tonic does not really require...

Jun 2020
||
(0)
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Analyst/Coordinator

Tonic Health was very up front about what Tonic could and couldn't do from the beginning. Tonic and...

Jun 2020
||
(0)
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Analyst/Coordinator

We have not had too many requests for Tonic Health, but they have a lot of offerings. They have...

Jun 2020
||
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Analyst/Coordinator

We only talk with our project manager from Tonic Health. I haven’t necessarily met or interacted...

Jun 2020
||
(0)
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Director

I would buy Tonic again if the decision were up to me. We have someone new in leadership, and that...

Jun 2020
||
(0)
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Director

I don’t know what version of Tonic we are on. We are current, though. With the cloud-based...

Jun 2020
||
(0)
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Director

Tonic Health doesn’t charge for every little thing. They are very good that way. We really don’t do...

Jun 2020
||
(0)
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Director

We really haven’t changed anything for COVID-19, and we are actually looking to remove the product...

Jun 2020
||
(0)
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CIO

We are probably going to replace Tonic. We have been working with many of our vendors on cost...

Jun 2020
||
(0)
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CIO

With Tonic Health, there has been a slow rollout and integration with our core system. We haven’t...

Jun 2020
||
(0)
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CIO

Tonic really hasn’t added value so far. It has just added a little bit of automation in the check-in...

Jun 2020
||
(0)
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Manager

I love the vendor. They do a really good job. The product's ease of use for our patients is...

Jun 2020
||
(0)
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Manager

The vendor provides a help desk, but we rarely use it because we have our own internal help desk...

Jun 2020
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(0)
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Manager

Early on, the vendor kept saying that things were in their road map, but there wasn't a clear...

Jun 2020
||
(0)
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Manager

The product has always worked as promoted. It is easy to use, and we get all of the outcomes that we...

Jun 2020
||
(0)
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Related Reports View All Reports

Patient Perspectives on Patient Engagement Technology 2020
February 2020
Patient Engagement Summit 2019: White Paper
February 2020
Patient Intake Management 2018: Solutions for a More Efficient Practice
June 2018



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