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Real Time Medical Systems
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Mark Allphin
Research Director
KLAS Research Director - Mark Allphin
 
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User Commentary

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VP/Other Executive

There are changes that have been put into play. Some are the result of COVID-19. We are at a point...

Oct 2021
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VP/Other Executive

We have had a lot of development and pilots at a couple of sites. There have been some really good...

Oct 2021
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VP/Other Executive

I would definitely purchase the software again. There are actually no additional costs. Real Time...

Oct 2021
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(0)
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VP/Other Executive

For the nursing facilities, the solution takes the data for quality measures from our software and...

Oct 2021
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VP/Other Executive

I like that there is a lot of follow-up with the clinical staff and also the vendor's salespeople...

Oct 2021
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VP/Other Executive

The system scrubs the data, and it is intelligent to a certain extent, but for example, it flags the...

Oct 2021
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(0)
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Director

Real Time Medical Systems has been phenomenal for our organization to work with. They have helped us...

Oct 2021
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(0)
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Director

The beautiful thing that I enjoy about working with Real Time Medical Systems is that they are very...

Oct 2021
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Director

Early in our partnership with Real Time Medical Systems, we asked them whether they had any...

Oct 2021
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Director

We were regularly meeting with a high-ranking person at Real Time Medical Systems. For example, we...

Oct 2021
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(0)
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Director

Once we turned on the Real Time Medical Systems product, it was seamless. The only holdup we had was...

Oct 2021
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Director

Real Time Medical Systems doesn't consume anything from my health system other than the patient...

Oct 2021
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Director

Before we picked Real Time Medical Systems, we checked out another vendor that had a very similar...

Oct 2021
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Director

We honestly have not had any issues with Real Time Medical Systems. They have met us at every turn....

Oct 2021
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VP/Other Executive

The system's implementation was very smooth. The vendor's communication was very open. That was the...

Oct 2021
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VP/Other Executive

The solution is a very high-quality product. It is user friendly, and using it doesn't take up a lot...

Oct 2021
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VP/Other Executive

The vendor is definitely proactive. When the pandemic started, the vendor introduced new modules and...

Oct 2021
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VP/Other Executive

It would be beneficial if the vendor could provide a little more training when new features come out....

Oct 2021
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VP/Other Executive

The vendor demonstrated a lot of things for us before we signed up for the system. So far,...

Oct 2021
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Director

Real Time Medical Systems takes keywords out of our EMR documentation, and when it picks up...

Oct 2021
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Director

I had to teach myself how to use the product. The vendor does have webinars or classes, but I am...

Oct 2021
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Director

Real Time Medical Systems’ customer service is great. If I send the customer service people a...

Oct 2021
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Director

I frequently get an email at a certain time saying that the Real Time Medical Systems report is...

Oct 2021
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COO

Real Time Medical Systems can make no errors in my mind. They have come up with things that we...

Jul 2021
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(0)
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COO

Real Time Medical Systems is integrated with our EMR. That is all we need.

Jul 2021
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(0)
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COO

Real Time Medical Systems is a little slow at getting new technology for my vision, but they have...

Jul 2021
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COO

Real Time Medical Systems does a couple of things for us. First, it does real-time alerting on...

Jul 2021
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COO

Real Time Medical Systems was pulling clinical alerts the next day. The benefit of it comes pretty...

Jul 2021
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COO

After implementing Real Time Medical Systems, we expected the ability to find resident care issues...

Jul 2021
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COO

We were approached by Real Time Medical Systems to take a look at their product. We had seen it in...

Jul 2021
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VP/Other Executive

The vendor is good at proactively reaching out. We have seen an improved efficiency of our billing....

Jul 2021
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VP/Other Executive

The system takes a long time to learn because users have to understand the MDS to understand the...

Jul 2021
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VP/Other Executive

One of the vendor's executives came to our facility to make sure that we were up and running on the...

Jul 2021
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(0)
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Manager

I really like Real Time Medical Systems because it is clear and concise. It saves me a lot of time....

Jul 2021
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(0)
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Manager

I like that Real Time Medical Systems has a 24-hour report. It measures weight gains, heart rate,...

Jul 2021
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Manager

Real Time Medical Systems offers weekly webinars that are live for new team members or people who...

Jul 2021
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Manager

The only drawback of the system is that sometimes when we try to do a screen print, it doesn't fit....

Jul 2021
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(0)
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Manager

Real Time Medical Systems is very responsive. The customer service is really good. The vendor meets...

Jul 2021
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Manager

The system identifies a heart rate, and that can only help improve our overall outcomes. The...

Jul 2021
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Manager

I can see the portal-usage report. I can see who has been in the portal and how long it has been...

Jul 2021
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Director

Real Time Medical Systems doesn't charge for everything. I am sure they would charge if there were...

Jun 2021
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Director

The system has been very useful in some situations for me. It functions just like the vendor tells...

Jun 2021
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(0)
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Director

It is difficult trying to figure out where Real Time Medical Systems fits in our workflow. It is...

Jun 2021
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(0)
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Director

Real Time Medical Systems has trainings all the time; they keep their training up to date. They have...

Jun 2021
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(0)
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Director

The vendor sends out emails all the time; they are pretty consistent. They are pretty accommodating...

Jun 2021
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(0)
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Director

The system integrates with another product that we use. I haven't seen any errors or hiccups with...

Jun 2021
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(0)
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Director

Part of the reason we selected Real Time Medical Systems was based on the ability to pull data into...

Jun 2021
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Manager

I get a wealth of information in five minutes every morning when I log on. Real Time Medical Systems...

Jun 2021
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(0)
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Manager

Our relationship with the vendor has been phenomenal. From day one, every person that I have had...

Jun 2021
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(0)
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Manager

The only thing that I would like improved with Real Time Medical Systems is the ability to pull the...

Jun 2021
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VP/Other Executive

Real Time Medical Systems is more of a partner than a vendor. They are excellent to work with and...

Jun 2021
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VP/Other Executive

Real Time Medical Systems isn't a high-maintenance system; it is fairly simple to follow. There are...

Jun 2021
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(0)
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Director

The solution's major strength is that it helps us weed through material to gather the information...

Jun 2021
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(0)
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Director

The vendor does a good job of keeping us engaged, even after a busy day. My only recommendation...

Jun 2021
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(0)
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VP/Other Executive

I enjoy using the system. I look at the 24-hour report that comes to my mailbox every morning. I...

Jun 2021
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VP/Other Executive

When we were doing the training, we had some follow-up sessions. When we asked questions, the...

Jun 2021
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(0)
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VP/Other Executive

We are noticing that our timelines are not accurate. I know that the system is doing real-time data...

Jun 2021
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(0)
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COO

There are certain components of the system that I look in. I can go in and do a quick report on any...

Jun 2021
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(0)
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COO

The system is part of our long-term plans, unless we find another electronic health record that...

Jun 2021
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(0)
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COO

The vendor has kept their promises about the system, and they have been very good about reaching out...

Jun 2021
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COO

We have a vendor representative who reaches out to us on a regular basis with tips, pointers, and...

Jun 2021
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(0)
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COO

The system's acuity index could be more focused in that when we have new admissions, they almost...

Jun 2021
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(0)
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COO

The system operates as planned and has met my expectations. If other organizations are looking at...

Jun 2021
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(0)
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VP/Other Executive

We wanted to treat in place and get alerts that meant something to a provider. We wanted to be...

Jun 2021
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(0)
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VP/Other Executive

There is a whole infectious disease area that Real Time Medical Systems is doing now that helps us...

Jun 2021
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(0)
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VP/Other Executive

A negative side to Real Time Medical Systems is the information is only as good as the facilities...

Jun 2021
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(0)
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VP/Other Executive

The vendor is still working on some things that have not come yet. They haven’t said they are going...

Jun 2021
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(0)
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VP/Other Executive

If Real Time Medical Systems could naturally feed into our EMR instead of us having to go into a...

Jun 2021
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(0)
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VP/Other Executive

I would buy this system again in a heartbeat. The system is so easy that a monkey could probably use...

Jun 2021
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(0)
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VP/Other Executive

The vendor absolutely avoids charging for every little thing. That is the best thing about them.

Jun 2021
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(0)
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VP/Other Executive

The vendor is very intuitive about the needs of our industry. They have a good customer service team...

Jun 2021
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(0)
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Analyst/Coordinator

We can target certain functions of our residents. For example, if they have not had a bowel movement...

Jun 2021
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(0)
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Analyst/Coordinator

The online trainings that I have done have been great; they have been easy to follow. The original...

Jun 2021
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(0)
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Analyst/Coordinator

Our support person is great. They have sent us a weekly email since the very beginning. There is...

Jun 2021
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VP/Other Executive

Real Time Medical Systems is valuable to us in a few ways that are unique compared to other vendors'...

Jun 2021
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(0)
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VP/Other Executive

Some features seem redundant and thus don’t get used. For example, we can find out whether a patient...

Jun 2021
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(0)
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VP/Other Executive

The implementation was easy, and the quality of the initial training was good.

Jun 2021
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(0)
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VP/Other Executive

We selected Real Time Medical Systems because our parent organization pitched it to us, and we liked...

Jun 2021
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(0)
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Director

All providers in the industry need an analytics platform to help clinicians work more efficiently....

Jun 2021
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(0)
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Director

Real Time Medical Systems is very receptive, and they keep their promises. Our account...

Jun 2021
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(0)
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Director

The vendor's technology team is adjusting to the needs of the vendor's customers and clients. The...

Jun 2021
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(0)
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Director

Real Time Medical Systems does a lot of training. They have something going on every week.

Jun 2021
||
(0)
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Director

Real Time Medical Systems bases its capture of potential reimbursement opportunities on false...

Jun 2021
||
(0)
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Director

When we got Real Time Medical Systems, we were looking to find ways to assist with decreasing...

Jun 2021
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Director

We have certain types of forms that have checkboxes in our EHR, and Real Time Medical Systems won't...

Jun 2021
||
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Director

Real Time Medical Systems offers multiple weekly webinars. They are very short, nice, sweet, and to...

Jun 2021
||
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Director

We get emails from our support person about new technology. They are very responsive to questions...

Jun 2021
||
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Director

Real Time Medical Systems created a mobile app. That would be useful if I went on vacation.

Jun 2021
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Director

We haven't really seen huge outcomes. We have maybe seen a couple of outcomes, but I have been...

Jun 2021
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Director

Real Time Medical Systems had made attempts to improve the implementations, but we were sort of wary...

Jun 2021
||
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Director

The support is good, and Real Time Medical Systems has some knowledgeable staff. That is helpful. We...

Jun 2021
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VP/Other Executive

The vendor has a monthly webinar for ongoing education. If we get new employees or our current...

Jun 2021
||
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VP/Other Executive

If we have suggestions for the solution, the vendor always makes sure that they happen. They do...

Jun 2021
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VP/Other Executive

We use Real Time Medical Systems every day. Our clinical team usually pulls their 24-hour reports...

Jun 2021
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VP/Other Executive

Real Time Medical Systems helps our finance team and MDS nurses look for opportunities to capture...

Jun 2021
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VP/Other Executive

The vendor recently rolled out their infection prevention and control piece to categorize infections...

Jun 2021
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VP/Other Executive

The vendor has an app as well. That app can show us every fall that has happened and any patients...

Jun 2021
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Manager

There isn't a lot of training happening. The vendor is supportive though. For instance, if there are...

Jun 2021
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(0)
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Manager

It is easier to see things and process data quickly in Real Time Medical Systems than it is in our...

Jun 2021
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VP/Other Executive

We have interwoven Real Time Medical Systems into our daily practice. When administrators,...

May 2021
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VP/Other Executive

Real Time Medical Systems definitely keeps their promises. They have gone above and beyond and are...

May 2021
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VP/Other Executive

We do online training with Real Time Medical Systems, and it is so simple to use that. That is all...

May 2021
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VP/Other Executive

When we first saw Real Time Medical Systems , we thought it was great for quality measures. We could...

May 2021
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