Real Time Medical Systems Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Loyalty, Product

We don't have the full version of Real Time Medical Systems, which would be nice in some respects,...

Jan 2024
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Manager

Product

There are some features we would like that would probably benefit mostly us and not others, so the...

Jan 2024
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Manager

Product

I am about the only one that uses Real Time Medical Systems anymore in our organization. The other...

Jan 2024
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Manager

Product

I have recommended Real Time Medical Systems. There are some really good surface-level reports that...

Jan 2024
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COO

Operations

Real Time Medical Systems did a great job with onboarding us, and they spent a lot of time...

Jan 2024
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COO

Operations

When the system has updates, the vendor goes back to the basics, and they are willing to train...

Jan 2024
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COO

Product

Users have to practice with the system and continue to make it work the way it is promoted to...

Jan 2024
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COO

Product

There are a couple of things in the system that aren't very intuitive, and sometimes we aren't...

Jan 2024
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COO

Product

When it comes to rehospitalization and infection control, the system is fabulous, and we have seen a...

Jan 2024
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COO

Relationship, Operations

Real Time Medical Systems will give us a heads-up whenever someone isn't taking advantage of getting...

Jan 2024
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COO

Relationship

Real Time Medical Systems used to be very involved, and we had a couple of different people at...

Jan 2024
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COO

Loyalty

If someone were looking for something that would allow them to pull information from multiple...

Jan 2024
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Nurse

Product

In my opinion, some things work very well in the system, but there are a lot of things that I don't...

Jan 2024
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(0)
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Analyst/Coordinator

Operations, Operations, Product, Product

There was one person in our organization who received training on the system, but that person became...

Jan 2024
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Analyst/Coordinator

Product, Product

The product has a report that shows us what areas are declining, and it has another report that...

Jan 2024
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Director

Relationship, Product

I don’t know whether this is a problem, but our facility does a lot of monitoring and sometimes we...

Jan 2024
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Director

Product, Value

Generally, Real Time Medical Systems is a pretty good tool. It mines data from our electronic...

Jan 2024
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Director

Product

Real Time Medical Systems is able to look at residents and try to prevent residents from going to...

Jan 2024
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Analyst/Coordinator

Relationship

Our representative is always available; they are phenomenal. They are really good with anything I...

Dec 2023
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Analyst/Coordinator

Product

I haven't seen any upgrades from Real Time Medical Systems, but their overall product quality is...

Dec 2023
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Analyst/Coordinator

Operations, Product

Real Time Medical Systems' system is very easy. They make changes to the program based on my...

Dec 2023
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Analyst/Coordinator

Value

Real Time Medical Systems doesn’t charge anything too high. I have made so much money for our...

Dec 2023
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Analyst/Coordinator

Operations, Product

There are some things that Real Time Medical Systems could change, fix, and do better. The product...

Dec 2023
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Loyalty

The system was hard for a lot of our frontline workers to buy into. There were a lot of false...

Dec 2023
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Relationship

The vendor tries to stay current with our needs. However, when the COVID-19 pandemic came and...

Dec 2023
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Product

The system's quality measuring tools are more useful than some of its other tools.

Dec 2023
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Product, Value

I like that the product doesn't require a lot of work for frontline users. The system emails out...

Dec 2023
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Relationship

The vendor's people are great and very helpful. They are good to work with.

Dec 2023
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Product

The system comes down to a lot of false positives and keywords that show up on the different reports...

Dec 2023
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Operations

The vendor is really good at training us and offering training.

Dec 2023
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Director

Product

The way we use Real Time Medical Systems is different than the way we use our EHR. Our interactions...

Nov 2023
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Director

Operations

Real Time Medical Systems is very user friendly and easy to navigate, and the vendor does a good job...

Nov 2023
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Director

Relationship

The vendor's support people are quick and efficient. They are also very proactive. Anytime they have...

Nov 2023
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VP/Other Executive

Product

Things are going well with Real Time Medical Systems. We recently switched out the EHR, and the...

Nov 2023
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VP/Other Executive

Relationship

We have a main point of contact, and they are very available to us. We appreciate how responsive...

Nov 2023
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Director

Relationship, Product

Real Time Medical Systems is great when we have an issue; they answer right away. The platform has a...

Nov 2023
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Director

Operations

When we watch Real Time Medical Systems’ training videos from the email invites, we are able to...

Nov 2023
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COO

Product

The dashboarding in Real Time Medical Systems helps me because I can look at enterprise information...

Sep 2023
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COO

Culture, Relationship

Real Time Medical Systems is great, and I know their sales team and their support people. I haven't...

Sep 2023
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COO

Product

I love Real Time Medical Systems, and I'm like one of their little poster children. Real Time...

Sep 2023
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Director

Relationship, Operations

Real Time Medical Systems is great to work with, and they provide training regularly or anytime we...

Aug 2023
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Director

Operations

Real Time Medical Systems does a great job with their go-live process and training and doing things...

Aug 2023
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Director

Relationship, Product

Real Time Medical Systems provides a great product for what they deliver, and they are really...

Aug 2023
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Director

Loyalty

The purpose of signing up with Real Time Medical Systems in the first place was that the solution...

Aug 2023
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Director

Product

The only struggle with Real Time Medical Systems is getting everyone to use the program. Some of our...

Aug 2023
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VP/Other Executive

Product

In Real Time Medical Systems, we can see stuff and access things fairly easily. We can run reports,...

Jul 2023
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Director

Relationship

We get fairly regular emails from the vendor asking how we are doing, how we are using the platform,...

Jul 2023
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Director

Product

By using the product, we can gain some insights into potential hospital readmissions. We have...

Jul 2023
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VP/Other Executive

Product

Real Time Medical Systems has an app, but we don’t use it because if we put an alert on the app, we...

Jul 2023
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VP/Other Executive

Operations

Real Time Medical Systems offers monthly and on-demand training. We are able to call them every time...

Jul 2023
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Director

Relationship

We like the ease of use of Real Time Medical Systems' user interface. We like the vendor's proactive...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Product

We have requested some upgrades for the Medicare PPS sheets, and we have not gotten updates on...

Jul 2023
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(0)
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VP/Other Executive

Product

Real Time Medical Systems' product is very user friendly. It is online software, so there is no...

Jul 2023
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VP/Other Executive

Product, Value

The system generates reports, and it is very intelligent. If a person were doing the reports, it...

Jul 2023
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Director

Product

Real Time Medical Systems gives us dashboards where we can click on graphs and actually get data, so...

Jul 2023
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VP/Other Executive

Product, Value

We are very pleased with Real Time Medical Systems. The system helps with even the nursing shortage...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Operations, Product

Real Time Medical Systems is very easy to work with. They are accessible. They have a lot of...

Jul 2023
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VP/Other Executive

Relationship

Things are going very well with Real Time Medical Systems. They are very attentive. Our contact...

Jul 2023
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(0)
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VP/Other Executive

Operations

The vendor teaches the software, but not the crossover from our processes to the software. I don't...

Jul 2023
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(0)
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VP/Other Executive

Product

Something I would like to see done differently in the product is when I am monitoring utilization,...

Jul 2023
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(0)
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VP/Other Executive

Relationship

I shared all my goals with Real Time Medical Systems, and the support team pulls things and looks at...

Jul 2023
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(0)
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CEO/President

Relationship, Product, Value

Real Time Medical Systems' clinical interface, particularly in this staffing crisis, has helped us...

Jul 2023
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(0)
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CEO/President

Product

There are two enhancements to the original product that have really helped us. Instead of just...

Jul 2023
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(0)
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CEO/President

Operations

We are very satisfied and very engaged with Real Time Medical Systems. They do monthly training and...

Jul 2023
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(0)
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CEO/President

Relationship, Value

Real Time Medical Systems is very responsive to the things that we ask them for. Usually, vendors...

Jul 2023
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CEO/President

Product

The vendor prepares a regular report about utilization that gives us the number of logins as well as...

Jul 2023
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(0)
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CEO/President

Relationship

There is regular interaction between my top people and Real Time Medical Systems' top clinical...

Jul 2023
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(0)
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COO

Loyalty, Value

We have contracted to use the product as a supplemental tool to provide excellent care management...

Jun 2023
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(0)
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COO

Product, Value

We have reduced admissions and readmissions. It is easy to count readmissions because the rules are...

Jun 2023
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(0)
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COO

Culture, Relationship

Our relationship with Real Time Medical Systems is quite terrific. We are a little spoiled because,...

Jun 2023
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(0)
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COO

Relationship, Product, Value

I don't have any complaints. The product really works, and the integration is seamless. I recommend...

Jun 2023
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(0)
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COO

Operations

With Real Time Medical Systems, implementations are so seamless. Once we get a data share agreement...

Jun 2023
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(0)
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Manager

Relationship

The vendor should do things in a timelier manner and resolve issues that we identify.

Jun 2023
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(0)
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Manager

Loyalty, Product, Value

The ability to provide quality data to match our patients from what Real Time Medical Systems is...

Jun 2023
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(0)
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Manager

Relationship, Operations

The vendor does really well with training, and they are good at being proactive. We meet with them...

Jun 2023
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(0)
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VP/Other Executive

Loyalty

We intend for the system to be part of our long-term plans, but if our EHR vendor comes up with a...

Apr 2023
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(0)
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VP/Other Executive

Product

Real Time Medical Systems' adaptability has been great. We sought out the vendor to do customized...

Apr 2023
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(0)
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VP/Other Executive

Value

Real Time Medical Systems doesn't avoid nickel-and-diming us. They charge us for every hour. Even...

Apr 2023
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VP/Other Executive

Loyalty, Product

The only integration that we have had with Real Time Medical Systems is that it pulls data from our...

Apr 2023
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VP/Other Executive

Relationship

The vendor makes changes, and information will come after. As a large organization, we have to stay...

Apr 2023
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VP/Other Executive

Relationship

We only have a couple of contacts at Real Time Medical Systems. We can reach out to our contacts,...

Apr 2023
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(0)
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Manager

Operations

Overall, the go-live went fairly well since the system is web based. The vendor spent a lot of time...

Apr 2023
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(0)
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Manager

Product

Sometimes there is too much information, and some of the pieces are a little daunting. Users log in...

Apr 2023
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(0)
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Manager

Product

The system extracts all its information from our electronic health record, and I use the information...

Apr 2023
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(0)
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Manager

Loyalty, Value

I have recommended Real Time Medical Systems to a couple of different people and have told them that...

Apr 2023
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Manager

Product

The system had some downtime recently, but the system was down for less than 24 hours. It doesn't...

Apr 2023
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Manager

Relationship

I haven't had to use the vendor’s support very much, but when I have, it has been fine. Usually, if...

Apr 2023
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VP/Other Executive

Product

It is possible that we aren't using the system properly, but the product doesn't give us meaningful...

Apr 2023
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(0)
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VP/Other Executive

Product

The product has nice graphs, and it is pretty easy to use. Its ability and functionality are good....

Apr 2023
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(0)
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Director

Product

I enjoy using Real Time Medical Systems. It provides a lot of information that it pulls from our...

Mar 2023
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Director

Loyalty, Product

The way I look at programs is that every program could be great, and every vendor can offer us the...

Mar 2023
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Director

Operations

It would be nice to have more training documents to be able to learn how to navigate Real Time...

Mar 2023
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(0)
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Director

Product

Real Time Medical Systems pulls out great information, but then we have to come into the site and...

Mar 2023
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