Real Time Medical Systems
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
The dashboarding in Real Time Medical Systems helps me because I can look at enterprise information...
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Culture, Relationship
Real Time Medical Systems is great, and I know their sales team and their support people. I haven't...
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Product
I love Real Time Medical Systems, and I'm like one of their little poster children. Real Time...
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Relationship, Operations
Real Time Medical Systems is great to work with, and they provide training regularly or anytime we...
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Operations
Real Time Medical Systems does a great job with their go-live process and training and doing things...
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Relationship, Product
Real Time Medical Systems provides a great product for what they deliver, and they are really...
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Loyalty
The purpose of signing up with Real Time Medical Systems in the first place was that the solution...
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Product
The only struggle with Real Time Medical Systems is getting everyone to use the program. Some of our...
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Relationship
We get fairly regular emails from the vendor asking how we are doing, how we are using the platform,...
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Product
By using the product, we can gain some insights into potential hospital readmissions. We have...
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Product
Real Time Medical Systems has an app, but we don’t use it because if we put an alert on the app, we...
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Operations
Real Time Medical Systems offers monthly and on-demand training. We are able to call them every time...
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Relationship
We like the ease of use of Real Time Medical Systems' user interface. We like the vendor's proactive...
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Relationship, Product
We have requested some upgrades for the Medicare PPS sheets, and we have not gotten updates on...
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Product
Real Time Medical Systems' product is very user friendly. It is online software, so there is no...
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Product, Value
The system generates reports, and it is very intelligent. If a person were doing the reports, it...
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Product
Real Time Medical Systems gives us dashboards where we can click on graphs and actually get data, so...
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Product, Value
We are very pleased with Real Time Medical Systems. The system helps with even the nursing shortage...
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Relationship, Operations, Product
Real Time Medical Systems is very easy to work with. They are accessible. They have a lot of...
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Relationship
Things are going very well with Real Time Medical Systems. They are very attentive. Our contact...
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Operations
The vendor teaches the software, but not the crossover from our processes to the software. I don't...
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Product
Something I would like to see done differently in the product is when I am monitoring utilization,...
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Relationship
I shared all my goals with Real Time Medical Systems, and the support team pulls things and looks at...
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Relationship, Product, Value
Real Time Medical Systems' clinical interface, particularly in this staffing crisis, has helped us...
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Product
There are two enhancements to the original product that have really helped us. Instead of just...
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Operations
We are very satisfied and very engaged with Real Time Medical Systems. They do monthly training and...
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Relationship, Value
Real Time Medical Systems is very responsive to the things that we ask them for. Usually, vendors...
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Product
The vendor prepares a regular report about utilization that gives us the number of logins as well as...
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Relationship
There is regular interaction between my top people and Real Time Medical Systems' top clinical...
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Loyalty, Value
We have contracted to use the product as a supplemental tool to provide excellent care management...
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Product, Value
We have reduced admissions and readmissions. It is easy to count readmissions because the rules are...
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Culture, Relationship
Our relationship with Real Time Medical Systems is quite terrific. We are a little spoiled because,...
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Relationship, Product, Value
I don't have any complaints. The product really works, and the integration is seamless. I recommend...
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Operations
With Real Time Medical Systems, implementations are so seamless. Once we get a data share agreement...
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Relationship
The vendor should do things in a timelier manner and resolve issues that we identify.
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Loyalty, Product, Value
The ability to provide quality data to match our patients from what Real Time Medical Systems is...
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Relationship, Operations
The vendor does really well with training, and they are good at being proactive. We meet with them...
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Loyalty
We intend for the system to be part of our long-term plans, but if our EHR vendor comes up with a...
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Product
Real Time Medical Systems' adaptability has been great. We sought out the vendor to do customized...
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Value
Real Time Medical Systems doesn't avoid nickel-and-diming us. They charge us for every hour. Even...
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Loyalty, Product
The only integration that we have had with Real Time Medical Systems is that it pulls data from our...
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Relationship
The vendor makes changes, and information will come after. As a large organization, we have to stay...
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Relationship
We only have a couple of contacts at Real Time Medical Systems. We can reach out to our contacts,...
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Operations
Overall, the go-live went fairly well since the system is web based. The vendor spent a lot of time...
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Product
Sometimes there is too much information, and some of the pieces are a little daunting. Users log in...
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Product
The system extracts all its information from our electronic health record, and I use the information...
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Loyalty, Value
I have recommended Real Time Medical Systems to a couple of different people and have told them that...
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Product
The system had some downtime recently, but the system was down for less than 24 hours. It doesn't...
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Relationship
I haven't had to use the vendor’s support very much, but when I have, it has been fine. Usually, if...
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Product
It is possible that we aren't using the system properly, but the product doesn't give us meaningful...
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Product
The product has nice graphs, and it is pretty easy to use. Its ability and functionality are good....
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Product
I enjoy using Real Time Medical Systems. It provides a lot of information that it pulls from our...
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Loyalty, Product
The way I look at programs is that every program could be great, and every vendor can offer us the...
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Operations
It would be nice to have more training documents to be able to learn how to navigate Real Time...
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Product
Real Time Medical Systems pulls out great information, but then we have to come into the site and...
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Product
Real Time Medical Systems helps to maximize reimbursement, which is the number-one priority in our...
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Product
Real Time Medical Systems agrees with the progress notes; it reads the words, but it is still a...
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Product, Value
From a staffing perspective, I would venture to say that we are in worse shape than we were at the...
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Operations
We have a standing call with the vendor where they are focused on the training that we believe our...
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Loyalty, Relationship, Product
The vendor is working on connecting with state HIEs in order to pull more data in. That would be a...
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