Real Time Medical Systems
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

Real Time Medical Systems helps to maximize reimbursement, which is the number-one priority in our...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Real Time Medical Systems agrees with the progress notes; it reads the words, but it is still a...

Nov 2022
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CEO/President

ROI / Cost (care and feeding)

From a staffing perspective, I would venture to say that we are in worse shape than we were at the...

Oct 2022
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CEO/President

Relationship

We have a standing call with the vendor where they are focused on the training that we believe our...

Oct 2022
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CEO/President

Other Observations & Comments

The vendor is working on connecting with state HIEs in order to pull more data in. That would be a...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The product helps us not miss subtle changes in a patient, so we find it very helpful. Now that we...

Sep 2022
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COO

Functionality and Upgrades

We have a couple of needs from a functionality and capability standpoint that Real Time Medical...

Sep 2022
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COO

Service and Support

Real Time Medical Systems draws on their corporate support team if needed, and they are very eager...

Sep 2022
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COO

Interfacing and Integration

Some of the newer things that Real Time Medical Systems is developing do not communicate well with...

Sep 2022
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COO

Other Observations & Comments

The market is shifting, and new technologies and systems are coming out quickly. Other vendors have...

Sep 2022
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CEO/President

Functionality and Upgrades

The primary reason we got the system was that we needed better, faster information on patients'...

Sep 2022
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CEO/President

Functionality and Upgrades

One feature of Real Time Medical Systems that we weren’t expecting was the illogical coding...

Sep 2022
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CEO/President

ROI / Cost (care and feeding)

We have found nothing that is better than Real Time Medical Systems' solution. We would have kept...

Sep 2022
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CEO/President

ROI / Cost (care and feeding)

We pay a monthly fee, and the vendor never comes back to us for more money.

Sep 2022
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CEO/President

Relationship

No one can find a more enthusiastic customer than me. When something new happened, the vendor...

Sep 2022
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CEO/President

Functionality and Upgrades

Real Time Medical Systems has 24-hour reports. At first, people might think that means the vendor...

Sep 2022
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CEO/President

Relationship

Real Time Medical Systems is progressive. They have sessions for different staff members to talk...

Sep 2022
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VP/Other Executive

Relationship

Real Time Medical Systems is very responsive. They have done a really nice job in helping us and...

Aug 2022
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VP/Other Executive

Relationship

Real Time Medical Systems does a nice job of responding to our training needs and pushing or pulling...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

It would be nice if we could have customized dashboards. I think that Real Time Medical Systems...

Aug 2022
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Manager

Functionality and Upgrades

One of our teams can't find some things when they log in. That team gets a complete picture of what...

Aug 2022
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Manager

Functionality and Upgrades

A benefit of Real Time Medical Systems is that it is user friendly. Once we get logged in, it is...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The feedback I get from my department is that the solution works well for most of our daily needs,...

Jul 2022
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VP/Other Executive

Interfacing and Integration

Real Time Medical Systems has an inconvenient workflow because we have to go into the application to...

Jul 2022
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VP/Other Executive

Service and Support

The person that is assigned to our facility does great presentations for us when something is wrong....

Jul 2022
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VP/Other Executive

Technology

I haven't seen much new technology from Real Time Medical Systems. We recently did get a report that...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The system's usability is not as good as I would like it to be. But we are seeing the data can help...

Jul 2022
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VP/Other Executive

Service and Support

The vendor doesn’t reach out and ask how things are going; instead, they provide educational...

Jul 2022
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Nurse

Implementation and Training

Real Time Medical Systems has frequent webinars, and those are great for new users and for providing...

May 2022
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Nurse

Functionality and Upgrades

I appreciate Real Time Medical Systems. They continue to look for ways to enhance and add additional...

May 2022
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Nurse

Functionality and Upgrades

One of Real Time Medical Systems’ newer add-ons is for infection control, and it is helpful, but it...

May 2022
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Nurse

Future Outlook

I hope that Real Time Medical Systems is part of our long-term plans. We are in a partnership with...

May 2022
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Nurse

Relationship

The vendor executives don’t really need to be involved with us, but they are very easily accessible...

May 2022
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Nurse

Service and Support

We really haven’t had any issues with Real Time Medical Systems where we have needed the vendor to...

May 2022
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Nurse

ROI / Cost (care and feeding)

Real Time Medical Systems has helped us achieve cost savings in reimbursement. If there are...

May 2022
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Nurse

Interfacing and Integration

Real Time Medical Systems takes our data out of our EHR and then puts it into dashboards on...

May 2022
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Director

Implementation and Training

It was a very easy implementation and Real Time Medical Systems offers monthly services.

May 2022
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Director

Future Outlook

It is up in the air whether we will stay with Real Time Medical Systems. The vendor has been great,...

May 2022
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Director

Functionality and Upgrades

The system is very easy to use with lots of good data. The only negative thing is that sometimes...

May 2022
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COO

Functionality and Upgrades

Real Time Medical Systems delivers exactly what they promise. The system's job is to find out what...

Mar 2022
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COO

Functionality and Upgrades

Real Time Medical Systems is compliant and helps us to teach our staff as necessary. We get scores...

Mar 2022
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COO

Relationship

Real Time Medical Systems has done a good job with infection control and stewardship. They did great...

Mar 2022
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Director

Functionality and Upgrades

The product is useful and beneficial because it shows us the actual things that are happening in the...

Mar 2022
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Director

Lessons Learned

I would tell a peer that the support they get is very important because there isn't anybody who is...

Mar 2022
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Director

Functionality and Upgrades

One issue with the product is that the 24-hour report has high, medium, and low levels of...

Mar 2022
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CEO/President

Service and Support

Real Time Medical Systems is proactive. They provide us with usage reports instead of making us...

Dec 2021
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CEO/President

Relationship

We can contact some of Real Time Medical Systems' executives. Those executives are key when we have...

Dec 2021
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CEO/President

Functionality and Upgrades

If we can identify a clinical issue in its early stages, treat it, and solve the issue, then we...

Dec 2021
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CEO/President

ROI / Cost (care and feeding)

The vendor has stuck to their contract with us. As they develop new functions for the system, we get...

Dec 2021
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CEO/President

Implementation and Training

The vendor's implementation services are very effective. Real Time Medical Systems follows up with...

Dec 2021
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CEO/President

Functionality and Upgrades

When we first started using the system, there were some components that we didn't understand and...

Dec 2021
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CEO/President

Functionality and Upgrades

We are required by Medicare to do a certain statistical reporting function, but Real Time Medical...

Dec 2021
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CEO/President

Service and Support

I haven't heard any complaints about the vendor's phone and web support from my team. At the...

Dec 2021
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CEO/President

Lessons Learned

If we are able to pick up on an issue early, like swollen ankles, then we can treat it with a pretty...

Dec 2021
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COO

ROI / Cost (care and feeding)

The solution is very robust, but we have other systems, and we are trying to figure out how to...

Dec 2021
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COO

Implementation and Training

The vendor holds educational and high-quality webinars.

Dec 2021
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COO

Relationship

We have amazing contacts at Real Time Medical Systems. One of our contacts is in a higher-level...

Dec 2021
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COO

Functionality and Upgrades

Real Time Medical Systems has an app that documents key words in our medical record so that they...

Dec 2021
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COO

Functionality and Upgrades

Real Time Medical Systems extracts data to help with our prep every morning. The solution helps...

Dec 2021
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COO

Other Observations & Comments

Real Time Medical Systems works in real time. That is obviously its slogan, but it is still amazing....

Dec 2021
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