Real Time Medical Systems Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
If we had really enjoyed the product and if our corporate clinical team and the director of nursing...
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Product
An organization has to have a hands-on clinical designee on-site who will dive into the system and...
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Relationship
When we worked with the vendor, they were available. They helped us out. Anytime I had a question,...
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Operations
The product was very easy to use, but what could have gone better on the implementation side was...
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Product
The product definitely could have been better integrated with the EHR. That was a wish-list item for...
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Operations
Real Time Medical Systems started their training by training us on the main reason we wanted their...
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Loyalty, Product
We would like Real Time Medical Systems to incorporate a labor component that would tie censuses to...
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Product
Real Time Medical Systems is a great system, but we really have to keep working on our teams to get...
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Relationship
Occasionally, the vendor will send out an email about something that the community isn't using very...
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Product, Value
There were some aspects of our EHR that we didn't like, and Real Time Medical Systems has become our...
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Product, Value
I like that Real Time Medical Systems expands their components. I also like that when they do that,...
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Relationship, Operations
If I email a certain person from the vendor, they respond right away. I like the customer service...
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Loyalty
We are no longer using Real Time Medical Systems. We replaced it with another product. We weren't...
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Product, Value
I would like to see fewer false positives where Real Time Medical Systems identifies issues that...
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Relationship
Nothing jumps out at me in terms of anything that the vendor was doing proactively. There were no...
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Value
Real Time Medical Systems serves a purpose. It helps me with my revenue, and it helps me find money....
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Relationship
The vendor can’t change anything in their system. The program is what it is. Things don't matter....
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Loyalty, Value
I really don't know what my future satisfaction will be with Real Time Medical Systems because I'm...
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Relationship, Product
On occasion, there are little changes with Real Time Medical Systems. A couple of times, there have...
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Relationship
The team from Real Time Medical Systems is very approachable and amenable. When I reach out to them...
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Product, Value
I haven't heard about any rate increases from Real Time Medical Systems. Nothing has sounded an alarm....
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Operations
Real Time Medical Systems' ongoing training is really good. I don't get into it a whole lot because...
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Relationship, Product
Real Time Medical Systems works with us. I don't know of any problems with the integration. I don't...
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Product, Value
We have used Real Time Medical Systems now for several years. I find it to be very informative. I...
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Product
The upgrades are pretty seamless. In terms of technology, the vendor seems pretty up-to-date. It is...
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Product
One way the product could be improved would be if the alerts were actually linked to the reports....
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Relationship
The vendor is very responsive when we have a need. Most times, when we need something from them, it...
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Product
Not everybody in our community uses Real Time Medical Systems, but it is easy to use. The navigation...
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Relationship, Operations
I don't know that there is anything new in the product. I haven't had any recent training. I don't...
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Product
Real Time Medical Systems has a lot of good effects and good reports. The card report is good when...
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Product
The only part that we didn't like about Real Time Medical Systems was when the vital signs alerts...
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Product
I would tell someone asking about Real Time Medical Systems that it is very informative. It will...
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Relationship
Any time I need help, the vendor is there to help. Also, if they go on vacation, they have someone...
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Relationship, Operations
The resources we currently have in place for training are we get emails, and Real Time Medical...
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Loyalty, Value
Over the last year, we have eliminated Real Time Medical Systems at some of our buildings because...
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Product, Value
The strength of Real Time Medical Systems is that it is at our fingertips. As long as we know how to...
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Operations
I am not sure what I would suggest because I do know that the vendor offers training; they offer...
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Relationship
Real Time Medical Systems is workable. I have reached out to the vendor and collaborated with them...
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Product
Real Time Medical Systems makes our job easier if we utilize the tool appropriately. It helps. It...
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Product
Real Time Medical Systems is just so much more user friendly for our nurses because it lays over our...
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Relationship
We work closely with Real Time Medical Systems. They are a very good partner of ours. They are...
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Product
We are using a separate tool in addition to Real Time Medical Systems, but we can only inundate the...
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Product
Real Time Medical Systems is excellent. It is easy, and the data is very good.
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Operations
Real Time Medical Systems does all the training for us. They also have routinely scheduled webinars,...
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Relationship
Real Time Medical Systems responds quite well, and they will reach out if something is going on. Any...
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Operations, Value
The product is very good, and its data is both broad and specific. Although we receive regular...
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Relationship, Operations
I have never had issues with Real Time Medical Systems. I like the program, and the vendor does good...
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Loyalty
In October 2025, every state has to switch over to the PDPM. We don't use most of the things that...
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Relationship
Our representative from the vendor gets back to me right away. Their communication is fantastic. No...
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Relationship, Operations
In terms of customer service, Real Time Medical Systems is amazing and outstanding. As soon as I...
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Operations, Product
The system is super user friendly. It is very easy for us to use, and it is very easy for us to...
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Relationship
The vendor is always quick to respond. They are always willing and able to find out what is wrong...
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Product
When it comes to improvements that could be made, I think it would be nice to get more auditing...
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Product
If I could pull a DNR or a code status report out of the solutions, then we could easily do a quick...
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Product
Our financials are displayed very well, and that makes things quick and accessible. Our infection...
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Product
The solution's dashboard integrates with our EMR and gives us a lot of useful information. We are...
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Operations
I like Real Time Medical Systems. They gave us everything that was outlined in the software. During...
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Operations, Product
The feedback from my staff members is that Real Time Medical Systems gives them too much...
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Relationship, Operations
Our Real Time Medical Systems account manager is extremely responsive. They told us that the vendor...
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Relationship, Value
Real Time Medical Systems has done some things for us without any additional fees. So they have been...
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Operations
Real Time Medical Systems has ongoing training, but it is a matter of leading a horse to water. The...
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Relationship
Real Time Medical Systems has a regular MDS support call. They cover everything, even outside of...
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Loyalty, Product, Value
I would recommend Real Time Medical Systems' product. I worked for another company in the past where...
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Relationship
Our relationship with Real Time Medical Systems is very positive. They seem to be very receptive and...
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Product
I saw a similar program to Real Time Medical Systems' product, but it didn't have nearly as many...
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Culture, Value
Every organization should definitely get a demo and talk to people who are actually using the...
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Product, Value
The product integrates with our software, so there is no additional work on our end. We used to...
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Product
Real Time Medical Systems is pretty innovative and responsive. Almost everything has changed with...
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Operations
Real Time Medical Systems is pretty great with training. They have weekly calls that anyone is free...
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Loyalty
Every shift, the nurses are coding what the residents are performing. I would like to see those...
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Loyalty, Product
There has been a change in the way CMS measures items, and that has not been updated in the system....
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Relationship
We have a good relationship with Real Time Medical Systems. My representative and I have a great...
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Product
We use Real Time Medical Systems to supplement our EMR and make things more actionable. I think the...
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Operations
Real Time Medical Systems always sends stuff about training. As far as ease of use goes, we have to...
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Product
Real Time Medical Systems is an expert at monitoring the EMR of our specialty. The data that comes...
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Product, Value
We have a REACH contract with the government, and that is a Medicare program. We can use Real Time...
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Product, Value
Real Time Medical Systems reduces admissions as much as it reduces readmissions. We don't want a...
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Product, Value
The good news is that for the REACH program, we really only need a remote care coordinator to be...
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Operations
With Real Time Medical Systems, the training part is easy. I actually probably know enough now that...
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Value
Real Time Medical Systems is a very helpful tool, and I don't personally know its competitors. The...
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Relationship, Product
For what I need it for, Real Time Medical Systems seems to do a pretty good job. I like the fact...
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Operations
Real Time Medical Systems is very forward thinking on their education. They provide a lot of...
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Relationship
It does seem a little harder to get higher than just tier-one support with Real Time Medical...
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Loyalty, Product
We don't have the full version of Real Time Medical Systems, which would be nice in some respects,...
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Product
There are some features we would like that would probably benefit mostly us and not others, so the...
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Product
I am about the only one that uses Real Time Medical Systems anymore in our organization. The other...
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Product
I have recommended Real Time Medical Systems. There are some really good surface-level reports that...
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Operations
Real Time Medical Systems did a great job with onboarding us, and they spent a lot of time...
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Operations
When the system has updates, the vendor goes back to the basics, and they are willing to train...
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Product
Users have to practice with the system and continue to make it work the way it is promoted to...
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Product
There are a couple of things in the system that aren't very intuitive, and sometimes we aren't...
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Product
When it comes to rehospitalization and infection control, the system is fabulous, and we have seen a...
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Relationship, Operations
Real Time Medical Systems will give us a heads-up whenever someone isn't taking advantage of getting...
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Relationship
Real Time Medical Systems used to be very involved, and we had a couple of different people at...
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Loyalty
If someone were looking for something that would allow them to pull information from multiple...
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