Real Time Medical Systems
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
Real Time Medical Systems helps to maximize reimbursement, which is the number-one priority in our...
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Functionality and Upgrades
Real Time Medical Systems agrees with the progress notes; it reads the words, but it is still a...
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ROI / Cost (care and feeding)
From a staffing perspective, I would venture to say that we are in worse shape than we were at the...
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Relationship
We have a standing call with the vendor where they are focused on the training that we believe our...
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Other Observations & Comments
The vendor is working on connecting with state HIEs in order to pull more data in. That would be a...
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Functionality and Upgrades
The product helps us not miss subtle changes in a patient, so we find it very helpful. Now that we...
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Functionality and Upgrades
We have a couple of needs from a functionality and capability standpoint that Real Time Medical...
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Service and Support
Real Time Medical Systems draws on their corporate support team if needed, and they are very eager...
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Interfacing and Integration
Some of the newer things that Real Time Medical Systems is developing do not communicate well with...
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Other Observations & Comments
The market is shifting, and new technologies and systems are coming out quickly. Other vendors have...
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Functionality and Upgrades
The primary reason we got the system was that we needed better, faster information on patients'...
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Functionality and Upgrades
One feature of Real Time Medical Systems that we weren’t expecting was the illogical coding...
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ROI / Cost (care and feeding)
We have found nothing that is better than Real Time Medical Systems' solution. We would have kept...
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ROI / Cost (care and feeding)
We pay a monthly fee, and the vendor never comes back to us for more money.
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Relationship
No one can find a more enthusiastic customer than me. When something new happened, the vendor...
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Functionality and Upgrades
Real Time Medical Systems has 24-hour reports. At first, people might think that means the vendor...
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Relationship
Real Time Medical Systems is progressive. They have sessions for different staff members to talk...
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Relationship
Real Time Medical Systems is very responsive. They have done a really nice job in helping us and...
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Relationship
Real Time Medical Systems does a nice job of responding to our training needs and pushing or pulling...
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Functionality and Upgrades
It would be nice if we could have customized dashboards. I think that Real Time Medical Systems...
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Functionality and Upgrades
One of our teams can't find some things when they log in. That team gets a complete picture of what...
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Functionality and Upgrades
A benefit of Real Time Medical Systems is that it is user friendly. Once we get logged in, it is...
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Functionality and Upgrades
The feedback I get from my department is that the solution works well for most of our daily needs,...
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Interfacing and Integration
Real Time Medical Systems has an inconvenient workflow because we have to go into the application to...
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Service and Support
The person that is assigned to our facility does great presentations for us when something is wrong....
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Technology
I haven't seen much new technology from Real Time Medical Systems. We recently did get a report that...
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Functionality and Upgrades
The system's usability is not as good as I would like it to be. But we are seeing the data can help...
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Service and Support
The vendor doesn’t reach out and ask how things are going; instead, they provide educational...
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Implementation and Training
Real Time Medical Systems has frequent webinars, and those are great for new users and for providing...
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Functionality and Upgrades
I appreciate Real Time Medical Systems. They continue to look for ways to enhance and add additional...
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Functionality and Upgrades
One of Real Time Medical Systems’ newer add-ons is for infection control, and it is helpful, but it...
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Future Outlook
I hope that Real Time Medical Systems is part of our long-term plans. We are in a partnership with...
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Relationship
The vendor executives don’t really need to be involved with us, but they are very easily accessible...
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Service and Support
We really haven’t had any issues with Real Time Medical Systems where we have needed the vendor to...
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ROI / Cost (care and feeding)
Real Time Medical Systems has helped us achieve cost savings in reimbursement. If there are...
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Interfacing and Integration
Real Time Medical Systems takes our data out of our EHR and then puts it into dashboards on...
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Implementation and Training
It was a very easy implementation and Real Time Medical Systems offers monthly services.
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Future Outlook
It is up in the air whether we will stay with Real Time Medical Systems. The vendor has been great,...
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Functionality and Upgrades
The system is very easy to use with lots of good data. The only negative thing is that sometimes...
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Functionality and Upgrades
Real Time Medical Systems delivers exactly what they promise. The system's job is to find out what...
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Functionality and Upgrades
Real Time Medical Systems is compliant and helps us to teach our staff as necessary. We get scores...
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Relationship
Real Time Medical Systems has done a good job with infection control and stewardship. They did great...
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Functionality and Upgrades
The product is useful and beneficial because it shows us the actual things that are happening in the...
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Lessons Learned
I would tell a peer that the support they get is very important because there isn't anybody who is...
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Functionality and Upgrades
One issue with the product is that the 24-hour report has high, medium, and low levels of...
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Service and Support
Real Time Medical Systems is proactive. They provide us with usage reports instead of making us...
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Relationship
We can contact some of Real Time Medical Systems' executives. Those executives are key when we have...
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Functionality and Upgrades
If we can identify a clinical issue in its early stages, treat it, and solve the issue, then we...
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ROI / Cost (care and feeding)
The vendor has stuck to their contract with us. As they develop new functions for the system, we get...
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Implementation and Training
The vendor's implementation services are very effective. Real Time Medical Systems follows up with...
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Functionality and Upgrades
When we first started using the system, there were some components that we didn't understand and...
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Functionality and Upgrades
We are required by Medicare to do a certain statistical reporting function, but Real Time Medical...
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Service and Support
I haven't heard any complaints about the vendor's phone and web support from my team. At the...
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Lessons Learned
If we are able to pick up on an issue early, like swollen ankles, then we can treat it with a pretty...
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ROI / Cost (care and feeding)
The solution is very robust, but we have other systems, and we are trying to figure out how to...
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Implementation and Training
The vendor holds educational and high-quality webinars.
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Relationship
We have amazing contacts at Real Time Medical Systems. One of our contacts is in a higher-level...
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Functionality and Upgrades
Real Time Medical Systems has an app that documents key words in our medical record so that they...
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Functionality and Upgrades
Real Time Medical Systems extracts data to help with our prep every morning. The solution helps...
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Other Observations & Comments
Real Time Medical Systems works in real time. That is obviously its slogan, but it is still amazing....
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