Dash Schedule Commentary
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Subject Expert
Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Manager

Product

I like that we have the ability to customize our workflows a little more within the product, as well...

May 2024
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Manager

Product

I would like the ability to collect payments more easily in the product. I would also like the...

May 2024
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Manager

Relationship

We have identified some things over the past few months. For example, a double-check that was not...

Mar 2024
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Manager

Operations, Product

Some of the fixes that Relatient calls fixes are sometimes more difficult on the user's end because...

Mar 2024
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Manager

Relationship, Operations, Product

Once figured out, Dash Schedule is relatively easy. The main issue is when Relatient does the...

Mar 2024
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Manager

Relationship, Operations, Product

Relatient does a lot of double-checking on their end. When we ask for updates or changes, those may...

Mar 2024
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Manager

Relationship

There is a lot of back-and-forth with Relatient. They are proactive in responding, but the...

Mar 2024
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Manager

Relationship

I wish contacting Relatient’s support team were a bit easier. There is a communication barrier with...

Mar 2024
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Manager

Product

Dash Schedule remains essentially the same; it just gets updated a bit. There has been one thing...

Mar 2024
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CEO/President

Operations, Product

Dash Schedule is easy. It is consumer easy and staff easy because of the design and setup for...

Mar 2024
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CEO/President

Loyalty

I know Relatient is working on a module for checking in patients, and I'm interested in reviewing...

Mar 2024
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CEO/President

Product

I use this self-scheduling solution rather than our EMR vendor's offering because Dash Schedule is a...

Mar 2024
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CEO/President

Relationship, Product

From a physician's scheduling standpoint, Relatient is at the forefront. The vendor is extremely...

Mar 2024
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Director

Relationship, Product

Relatient needs to improve their alert messages. They are all on top of each other in the corner, so...

Feb 2024
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Director

Relationship, Product

Dash Schedule is efficient. Relatient works with us very well on building custom changes to the...

Feb 2024
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Manager

Product

I would like to be a little more hands on with the patient self-scheduling process. After the...

Jan 2024
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Manager

Relationship

My direct contact and the IT people for Dash Schedule are great. The vendor's support people are...

Jan 2024
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Manager

Relationship

While Relatient’s customer support is timely, there is a communication barrier because the customer...

Jan 2024
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Manager

Product

With patients who schedule online, it would be helpful if the vendor could add literality to that...

Jan 2024
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Manager

Culture, Relationship

Recently, we were able to have a meeting with the vendor and ask specific questions regarding...

Jan 2024
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Manager

Relationship

Compared to the other client success associates that I have, our client success associate that is...

Jan 2024
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Manager

Operations

We learned a lot about the system on our own and figured it out from the beginning. There is not...

Dec 2023
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Manager

Product

One weakness is that Dash Schedule is a very cookie-cutter system. It comes out of a box, and there...

Dec 2023
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Manager

Product

If I had been asked about Dash Schedule when it was integrated with our old EMR, I would have said...

Dec 2023
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Manager

Operations, Product

Relatient does their best to handle any situation. Regarding our integration with our EMR, they were...

Dec 2023
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Manager

Loyalty, Product, Value

Our practice is very specific in what they want, what they don't want, and how they want their...

Dec 2023
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CIO

Loyalty

Our goal with Dash Schedule was to eliminate phone calls because requests come in quicker than we...

Nov 2023
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CIO

Culture, Value

So far, Relatient has delivered everything they have promised. What Relatient does is integrate....

Nov 2023
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Director

Operations

Relatient's training is not as robust as it could be when it comes to the other services that we...

Oct 2023
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Director

Product

Our technical people might have something to say about the product’s interoperability, but...

Oct 2023
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Director

Relationship, Operations

Relatient does what they need to do if there are problems. At the very beginning, we went through a...

Oct 2023
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Director

Relationship

The vendor uses third-party support people, so the support staff has weird hours; they are only...

Oct 2023
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Director

Relationship

We have been happy with the people that we have had to deal with from the vendor. Our project...

Oct 2023
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Director

Loyalty, Relationship

We and other practices who are using the vendor's services are making enhancement requests as we are...

Oct 2023
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Director

Loyalty

We didn't do a ton of research, but it was prior to the COVID-19 pandemic when we were initially...

Oct 2023
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Director

Relationship

When we initially got started with the vendor, there was so much change with their company because...

Oct 2023
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Director

Loyalty

I think that the vendor will continue to be a strong leader, but there are other software systems...

Oct 2023
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Manager

Loyalty, Relationship

I would possibly buy the product again. I would hesitate a little because we have had issues in the...

Jul 2023
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Manager

Operations

Our new representative has actually reached out and wants to set up some training with several of...

Jul 2023
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Manager

Product, Value

When the product is all mapped correctly, it is super helpful. The general ability to map the...

Jul 2023
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Manager

Relationship, Product

Sometimes when there are upgrades, things get unmapped, and we won't know that they are unmapped...

Jul 2023
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Manager

Product

To be most successful using Dash Schedule, I would use it to its fullest, but customers should take...

Jul 2023
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Manager

Loyalty, Relationship

In terms of patient self-scheduling, we have quite a large number of scheduling instances that drop...

Jul 2023
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Manager

Relationship

The strength of Relatient is the personal attention that the representatives of the company give to...

Jul 2023
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Manager

Product

The platform itself tends to update quite frequently, and we see a number of obstacles once an...

Jul 2023
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Manager

Loyalty, Relationship

I hope we are finally stable in terms of who our practice representative is. The vendor has had a...

Jul 2023
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Manager

Loyalty, Product

We use the system because our EMR vendor's tool will wrongly book tons of patients. It doesn't allow...

Jun 2023
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Manager

Operations

Relatient's training and setup were very structured. The vendor did their best to make sure that...

Jun 2023
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