Dash Schedule Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Relationship

Sometimes Relatient doesn’t implement things how we want them to be implemented. We want a...

Sep 2024
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VP/Other Executive

Product

There is no testing module in Dash Schedule, so I have to pretend I'm a patient and go through an...

Sep 2024
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VP/Other Executive

Relationship

We get super frustrated when our Relatient account representative can't make themselves available...

Sep 2024
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VP/Other Executive

Operations

I would tell someone thinking about implementing Dash Schedule that it is very difficult to get a...

Sep 2024
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VP/Other Executive

Relationship

Relatient gave us a song and dance about customer service, and they have not produced results yet....

Sep 2024
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VP/Other Executive

Product

The architecture of how to navigate an appointment in Dash Schedule is really not well done. I don't...

Sep 2024
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Analyst/Coordinator

Operations, Product

The upgrades for Dash Schedule have gotten it so that when a person is checking out, we can recheck...

Aug 2024
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Analyst/Coordinator

Relationship

We have Dash Chat, which is a live chat tool with the patients, and that has improved. They are...

Aug 2024
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Analyst/Coordinator

Operations

When we started with Dash Schedule, we did not get any hands-on, in-person training. Training was...

Aug 2024
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Analyst/Coordinator

Value

I don't get into the money part of it, but as far as I know, there are lots of things that are...

Aug 2024
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Analyst/Coordinator

Relationship

The only negative thing that I will say about Relatient is that their support team is offshore. We...

Aug 2024
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Analyst/Coordinator

Product

We have a lot of providers, so the way we use Dash Schedule, each one thinks they are the only...

Aug 2024
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Analyst/Coordinator

Product

Dash Schedule has a really great reporting system. I'm still learning because there is so much in...

Aug 2024
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Analyst/Coordinator

Relationship

Relatient’s support is a pain, but the other levels are great, so I don't want to give Relatient a...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

I would say Relatient keeps promises for everything that is in their control. The only reason I...

Aug 2024
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Manager

Operations

Relatient’s training is minimal at best. Now, at implementation, the vendor did a little training,...

Jul 2024
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Manager

Loyalty, Product

Relatient is working on some of the things on my wish list for Dash Schedule. They are working on an...

Jul 2024
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Manager

Relationship

I'm not saying Relatient’s support resolves everything in 24 hours, but they respond within that...

Jul 2024
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Manager

Loyalty, Relationship, Product

Dash Schedule had some challenges with our EHR. The systems just weren't talking to one another...

Jul 2024
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Manager

Loyalty, Product

I'm extremely satisfied with Dash Schedule. Their intent is good. I'm aware of the hiccups with our...

Jul 2024
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Manager

Product

I like that we have the ability to customize our workflows a little more within the product, as well...

May 2024
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Manager

Product

I would like the ability to collect payments more easily in the product. I would also like the...

May 2024
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Manager

Relationship

We have identified some things over the past few months. For example, a double-check that was not...

Mar 2024
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Manager

Operations, Product

Some of the fixes that Relatient calls fixes are sometimes more difficult on the user's end because...

Mar 2024
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Manager

Relationship, Operations, Product

Once figured out, Dash Schedule is relatively easy. The main issue is when Relatient does the...

Mar 2024
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Manager

Relationship, Operations, Product

Relatient does a lot of double-checking on their end. When we ask for updates or changes, those may...

Mar 2024
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Manager

Relationship

There is a lot of back-and-forth with Relatient. They are proactive in responding, but the...

Mar 2024
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Manager

Relationship

I wish contacting Relatient’s support team were a bit easier. There is a communication barrier with...

Mar 2024
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Manager

Product

Dash Schedule remains essentially the same; it just gets updated a bit. There has been one thing...

Mar 2024
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CEO/President

Operations, Product

Dash Schedule is easy. It is consumer easy and staff easy because of the design and setup for...

Mar 2024
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CEO/President

Loyalty

I know Relatient is working on a module for checking in patients, and I'm interested in reviewing...

Mar 2024
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CEO/President

Product

I use this self-scheduling solution rather than our EMR vendor's offering because Dash Schedule is a...

Mar 2024
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CEO/President

Relationship, Product

From a physician's scheduling standpoint, Relatient is at the forefront. The vendor is extremely...

Mar 2024
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Director

Relationship, Product

Relatient needs to improve their alert messages. They are all on top of each other in the corner, so...

Feb 2024
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Director

Relationship, Product

Dash Schedule is efficient. Relatient works with us very well on building custom changes to the...

Feb 2024
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Manager

Product

I would like to be a little more hands on with the patient self-scheduling process. After the...

Jan 2024
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Manager

Relationship

My direct contact and the IT people for Dash Schedule are great. The vendor's support people are...

Jan 2024
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Manager

Relationship

While Relatient’s customer support is timely, there is a communication barrier because the customer...

Jan 2024
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Manager

Product

With patients who schedule online, it would be helpful if the vendor could add literality to that...

Jan 2024
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Manager

Culture, Relationship

Recently, we were able to have a meeting with the vendor and ask specific questions regarding...

Jan 2024
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Manager

Relationship

Compared to the other client success associates that I have, our client success associate that is...

Jan 2024
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Manager

Operations

We learned a lot about the system on our own and figured it out from the beginning. There is not...

Dec 2023
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Manager

Product

One weakness is that Dash Schedule is a very cookie-cutter system. It comes out of a box, and there...

Dec 2023
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Manager

Product

If I had been asked about Dash Schedule when it was integrated with our old EMR, I would have said...

Dec 2023
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Manager

Operations, Product

Relatient does their best to handle any situation. Regarding our integration with our EMR, they were...

Dec 2023
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Manager

Loyalty, Product, Value

Our practice is very specific in what they want, what they don't want, and how they want their...

Dec 2023
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CIO

Loyalty

Our goal with Dash Schedule was to eliminate phone calls because requests come in quicker than we...

Nov 2023
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CIO

Culture, Value

So far, Relatient has delivered everything they have promised. What Relatient does is integrate....

Nov 2023
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Director

Operations

Relatient's training is not as robust as it could be when it comes to the other services that we...

Oct 2023
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Director

Product

Our technical people might have something to say about the product’s interoperability, but...

Oct 2023
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Director

Relationship, Operations

Relatient does what they need to do if there are problems. At the very beginning, we went through a...

Oct 2023
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Director

Relationship

The vendor uses third-party support people, so the support staff has weird hours; they are only...

Oct 2023
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Director

Relationship

We have been happy with the people that we have had to deal with from the vendor. Our project...

Oct 2023
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Director

Loyalty, Relationship

We and other practices who are using the vendor's services are making enhancement requests as we are...

Oct 2023
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Director

Loyalty

We didn't do a ton of research, but it was prior to the COVID-19 pandemic when we were initially...

Oct 2023
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Director

Relationship

When we initially got started with the vendor, there was so much change with their company because...

Oct 2023
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Director

Loyalty

I think that the vendor will continue to be a strong leader, but there are other software systems...

Oct 2023
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