Dash Schedule Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship
The quality of Relatient's customer service is overall pretty good. Dash Schedule is a great product...
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Loyalty
Until something else comes along that is better, we will continue with Relatient's system. I know...
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Value
Relatient is good at not nickel-and-diming us.
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Loyalty, Relationship
We are exceptionally satisfied with Relatient. They provide quick acknowledgements and responses....
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Relationship
Relatient is responsive, but they are not always effective when solving an issue.
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Product
Relatient's scheduling module used to be the gold standard, but it has become utilitarian. It does...
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Relationship
Relatient is very communicative, but a lot of the time, it can be hard to understand things and to...
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Loyalty
End users of Dash Schedule are working between two UIs, the old version and the new version. The new...
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Relationship
With Dash Schedule, we have had an ongoing issue. I am not saying that the vendor isn't working with...
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Relationship
As Relatient has grown to become a larger organization, they have lost connectivity with their...
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Product
I like that Dash Schedule has the ability to have complex rules for our schedules for central...
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Relationship
If I have a specific issue, like with a specific patient case, Relatient's support is pretty good....
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Relationship
My recommendation for Relatient to improve would be for them to stick to the timelines that they...
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Operations
Relatient could improve their training by providing better information and videos. Right now, all we...
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Culture, Operations
Relatient has a good product, and they work to fix the product. The only thing is that their sales...
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Relationship, Value
Dash Voice just rolled out, so Relatient is on top of it. We have regular calls with them. We are...
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Loyalty, Product
Relatient needs to be a little more AI focused. They have an overall good product for patient...
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Relationship, Operations
When we rolled out self-scheduling, that was a bit of a learning curve. We also rolled Dash Schedule...
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Operations, Product, Value
A customer understanding their current scheduling workflows and challenges and having all of their...
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Loyalty
Whether Dash Schedule is part of our long-term plans depends. If we keep our current EHR, we will...
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Product
If a patient were to text back, we would like there to be some sort of automated response, like an...
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Loyalty
At the time we selected Radix Health, they were really the only ones doing patient self-scheduling....
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Operations
We don't leverage a whole lot of ongoing training, but I guess the vendor's support team is really...
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Loyalty, Relationship
The vendor needs to grow more when it comes to leveraging AI functionality to help offset some of...
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Loyalty, Product, Value
We like the complexity of being able to manage physician preferences in the solution. That is the...
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Product, Value
Ever since we implemented Relatient, our error rate has gone down with scheduling mistakes, and the...
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Relationship
The vendor has continued to help us expand complexities within our practice from a scheduling...
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