Dash Schedule Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Product

I would like to be a little more hands on with the patient self-scheduling process. After the...

Jan 2024
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Manager

Relationship

My direct contact and the IT people for Dash Schedule are great. The vendor's support people are...

Jan 2024
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Manager

Relationship

While Relatient’s customer support is timely, there is a communication barrier because the customer...

Jan 2024
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Manager

Product

With patients who schedule online, it would be helpful if the vendor could add literality to that...

Jan 2024
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Manager

Culture, Relationship

Recently, we were able to have a meeting with the vendor and ask specific questions regarding...

Jan 2024
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Manager

Relationship

Compared to the other client success associates that I have, our client success associate that is...

Jan 2024
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Manager

Operations

We learned a lot about the system on our own and figured it out from the beginning. There is not...

Dec 2023
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Manager

Product

One weakness is that Dash Schedule is a very cookie-cutter system. It comes out of a box, and there...

Dec 2023
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Manager

Product

If I had been asked about Dash Schedule when it was integrated with our old EMR, I would have said...

Dec 2023
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Manager

Operations, Product

Relatient does their best to handle any situation. Regarding our integration with our EMR, they were...

Dec 2023
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Manager

Loyalty, Product, Value

Our practice is very specific in what they want, what they don't want, and how they want their...

Dec 2023
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CIO

Loyalty

Our goal with Dash Schedule was to eliminate phone calls because requests come in quicker than we...

Nov 2023
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CIO

Culture, Value

So far, Relatient has delivered everything they have promised. What Relatient does is integrate....

Nov 2023
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Director

Operations

Relatient's training is not as robust as it could be when it comes to the other services that we...

Oct 2023
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Director

Product

Our technical people might have something to say about the product’s interoperability, but...

Oct 2023
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Director

Relationship, Operations

Relatient does what they need to do if there are problems. At the very beginning, we went through a...

Oct 2023
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Director

Relationship

The vendor uses third-party support people, so the support staff has weird hours; they are only...

Oct 2023
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Director

Relationship

We have been happy with the people that we have had to deal with from the vendor. Our project...

Oct 2023
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Director

Loyalty, Relationship

We and other practices who are using the vendor's services are making enhancement requests as we are...

Oct 2023
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Director

Loyalty

We didn't do a ton of research, but it was prior to the COVID-19 pandemic when we were initially...

Oct 2023
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Director

Relationship

When we initially got started with the vendor, there was so much change with their company because...

Oct 2023
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Director

Loyalty

I think that the vendor will continue to be a strong leader, but there are other software systems...

Oct 2023
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Manager

Loyalty, Relationship

I would possibly buy the product again. I would hesitate a little because we have had issues in the...

Jul 2023
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Manager

Operations

Our new representative has actually reached out and wants to set up some training with several of...

Jul 2023
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Manager

Product, Value

When the product is all mapped correctly, it is super helpful. The general ability to map the...

Jul 2023
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Manager

Relationship, Product

Sometimes when there are upgrades, things get unmapped, and we won't know that they are unmapped...

Jul 2023
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Manager

Product

To be most successful using Dash Schedule, I would use it to its fullest, but customers should take...

Jul 2023
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Manager

Loyalty, Relationship

In terms of patient self-scheduling, we have quite a large number of scheduling instances that drop...

Jul 2023
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Manager

Relationship

The strength of Relatient is the personal attention that the representatives of the company give to...

Jul 2023
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Manager

Product

The platform itself tends to update quite frequently, and we see a number of obstacles once an...

Jul 2023
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Manager

Loyalty, Relationship

I hope we are finally stable in terms of who our practice representative is. The vendor has had a...

Jul 2023
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Manager

Loyalty, Product

We use the system because our EMR vendor's tool will wrongly book tons of patients. It doesn't allow...

Jun 2023
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Manager

Operations

Relatient's training and setup were very structured. The vendor did their best to make sure that...

Jun 2023
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CEO/President

Relationship

I have been very thankful for and pleased with Relatient. They are very careful to commit, and I...

May 2023
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CEO/President

Relationship, Value

Relatient has not increased our costs at all, and we have been with them for several years now. Some...

May 2023
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CEO/President

Relationship

Relatient is extremely strong at what they do. They provide a critical pathway to what we do every...

May 2023
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CEO/President

Loyalty

I anticipate a dip in satisfaction with DASH - Patient Scheduling because of uncertainty. There is...

May 2023
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CEO/President

Loyalty

I have a feeling that the Relatient folks are probably going to continue innovating. They have been...

May 2023
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CEO/President

Operations

DASH - Patient Scheduling is a service, so Relatient provides very solid updates and very good...

May 2023
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CEO/President

Product

DASH - Patient Scheduling still requires some staff intervention because there is still some medical...

May 2023
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Manager

Product, Value

The system provides us with an online scheduling portal for both our own schedulers and the...

May 2023
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Manager

Product

We use the system for online check-ins, and that is beneficial because most of our patients check in...

May 2023
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Manager

Product

We would love to see the system be able to accept payments through the check-in process in our EHR...

May 2023
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COO

Product

One negative unexpected outcome from the system is that there are sometimes inconsistencies with the...

Apr 2023
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COO

Loyalty

We selected Relatient because their ability to build out advanced algorithms was unmatched by their...

Apr 2023
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COO

Product

Relatient could improve by allowing for customization in the product's business analytics.

Apr 2023
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COO

Product

To be successful with the patients' self-scheduling side in the system, customers should relax their...

Apr 2023
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COO

Value

Some outcomes we expected from the system were increased rates of utilization of our physician and...

Apr 2023
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COO

Loyalty

I think the long-term viability of the system is looking good since the vendor is working on...

Apr 2023
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COO

Relationship, Product

I think Relatient is pretty nimble with their R&D, and the vendor incorporates needed changes that...

Apr 2023
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COO

Relationship

Relatient’s support team is extremely responsive and usually resolves our issues quickly.

Apr 2023
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COO

Value

I don't think Relatient nickel-and-dimes us, but there are things that could otherwise be...

Apr 2023
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Director

Product

The product's self-scheduling feature is nice, but it needs a lot of help. The feature isn’t easy....

Apr 2023
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Director

Loyalty, Relationship

The product's capability with the specific algorithms works very well, but at the same time, we need...

Apr 2023
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Director

Relationship

Relatient doesn’t provide web support. We can only email the vendor and open tickets. The vendor's...

Apr 2023
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Director

Loyalty

I am hoping my satisfaction with the product will improve, but I don’t have high hopes. I have been...

Apr 2023
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Director

Product, Value

Our organization uses the platform to maintain an algorithm of which doctor is up next to receive an...

Apr 2023
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Director

Product

The product still needs improvement. It is on its way to becoming a great product; however, the...

Apr 2023
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Director

Product, Product

There is some complexity in the product because it puts together rules and preferences around each...

Apr 2023
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Director

Relationship, Relationship

We like the fact that we can work with the product to figure out the nuances of the providers. The...

Apr 2023
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Director

Relationship, Relationship, Product, Product

The biggest thing we would like to see with the product is the ability to expand on certain ways we...

Apr 2023
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Director

Product, Product, Value, Value

Relatient provides us with tools to optimize our workflows for patient scheduling. The vendor offers...

Apr 2023
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Director

Product, Product, Value, Value

The outcomes we are seeing from Relatient's product are an increased number of appointments and...

Apr 2023
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Director

Product, Product

What sets Reliant apart is really their ability to develop any provider preference into an automated...

Apr 2023
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Director

Operations, Operations

We have a manager from Relatient. That person oversaw the implementation and now oversees our...

Apr 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

The vendor’s strength is in their responsiveness to issues or ideas. The product is very functional....

Apr 2023
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Director

Loyalty, Loyalty

The vendor’s long-term viability in the market is strong. Self-scheduling offerings are going to...

Apr 2023
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Director

Culture, Value

I would tell someone looking into DASH - Patient Scheduling that it is a great product that really...

Apr 2023
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Director

Operations

Relatient does a really good job with their upgrades, but we would like to see a bit more...

Apr 2023
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Director

Culture, Relationship

Relatient is pretty transparent about what DASH - Patient Scheduling can and can't do. The vendor...

Apr 2023
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Director

Loyalty, Product

Relatient is doing really great with a lot of the things they are working toward, but when it comes...

Apr 2023
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Manager

Relationship

Relatient is good at communicating, and they are quick to resolve issues. Anytime we have an issue...

Mar 2023
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Manager

Loyalty, Relationship

I believe that we are achieving the outcomes that we expected. Relatient is pretty open and quick to...

Mar 2023
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Manager

Relationship

A customer needs to communicate to be successful with the system. If there is something that a...

Mar 2023
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Manager

Product, Value

We use DASH - Patient Scheduling instead of our EHR for a lot of things because we can upload...

Mar 2023
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Manager

Product

There are a few things in the system that don't completely translate over to our side. For example,...

Mar 2023
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Manager

Operations

I don't think that the vendor does a lot of training. When we originally set up DASH - Patient...

Mar 2023
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Manager

Relationship

We have to be very granular about the things that we want for the vendor so that we can resolve...

Mar 2023
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Manager

Product

We have many providers with vastly different preferences, and our EMR system cannot handle the...

Mar 2023
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Manager

Operations

Our implementation was a little troublesome, and I found moving over to the client success team much...

Mar 2023
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Manager

Relationship

Our client success manager is phenomenal. They are very interactive and very proactive as well. We...

Mar 2023
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Manager

Product

I am always happy with DASH. It tends to meet our expectations, even on things we haven't even...

Mar 2023
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Manager

Operations

We have some struggles scheduling our providers and other resources at the same time. I am not...

Mar 2023
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Manager

Culture, Product

I highly recommend DASH, particularly if someone has a large practice. If someone had six or fewer...

Mar 2023
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CEO/President

Relationship, Product

Relatient is very slow with their iterations and with making requested changes. We could wait one to...

Mar 2023
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CEO/President

Product

DASH has two sections. There is DASH Central, which involves somebody actually answering the phone,...

Mar 2023
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CEO/President

Product

DASH is the best scheduling system out there right now. Our EMR is not adequate. We wanted to change...

Mar 2023
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CEO/President

Relationship, Product

There are still a fair number of random bugs in DASH that pop up from time to time. When the...

Mar 2023
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CEO/President

Culture, Operations

DASH works out of the box, and the vendor sells it, but they don't necessarily know the workflow...

Mar 2023
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Director

Product

We want the product to be more flexible. Right now, we can only see the time slots that are...

Mar 2023
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