Dash Schedule Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Operations
When we rolled out self-scheduling, that was a bit of a learning curve. We also rolled Dash Schedule...
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Operations, Product, Value
A customer understanding their current scheduling workflows and challenges and having all of their...
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Loyalty
Whether Dash Schedule is part of our long-term plans depends. If we keep our current EHR, we will...
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Product
If a patient were to text back, we would like there to be some sort of automated response, like an...
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Loyalty
At the time we selected Radix Health, they were really the only ones doing patient self-scheduling....
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Operations
We don't leverage a whole lot of ongoing training, but I guess the vendor's support team is really...
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Loyalty, Relationship
The vendor needs to grow more when it comes to leveraging AI functionality to help offset some of...
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Loyalty, Product, Value
We like the complexity of being able to manage physician preferences in the solution. That is the...
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Product, Value
Ever since we implemented Relatient, our error rate has gone down with scheduling mistakes, and the...
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Relationship
The vendor has continued to help us expand complexities within our practice from a scheduling...
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Product
The biggest thing that Relatient could do to improve the system would be to improve the insurance...
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Operations
To improve training, when Relatient does releases, they could break things down a little more in...
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Loyalty, Product
We would go with Relatient again. The system's biggest strength is its ability to truly customize...
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Relationship
Sometimes Relatient doesn’t implement things how we want them to be implemented. We want a...
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Product
There is no testing module in Dash Schedule, so I have to pretend I'm a patient and go through an...
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Relationship
We get super frustrated when our Relatient account representative can't make themselves available...
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Operations
I would tell someone thinking about implementing Dash Schedule that it is very difficult to get a...
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Relationship
Relatient gave us a song and dance about customer service, and they have not produced results yet....
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Product
The architecture of how to navigate an appointment in Dash Schedule is really not well done. I don't...
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Operations, Product
The upgrades for Dash Schedule have gotten it so that when a person is checking out, we can recheck...
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Relationship
We have Dash Chat, which is a live chat tool with the patients, and that has improved. They are...
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Operations
When we started with Dash Schedule, we did not get any hands-on, in-person training. Training was...
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Value
I don't get into the money part of it, but as far as I know, there are lots of things that are...
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Relationship
The only negative thing that I will say about Relatient is that their support team is offshore. We...
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Product
We have a lot of providers, so the way we use Dash Schedule, each one thinks they are the only...
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Product
Dash Schedule has a really great reporting system. I'm still learning because there is so much in...
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Relationship
Relatient’s support is a pain, but the other levels are great, so I don't want to give Relatient a...
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Loyalty, Relationship, Product
I would say Relatient keeps promises for everything that is in their control. The only reason I...
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Operations
Relatient’s training is minimal at best. Now, at implementation, the vendor did a little training,...
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Loyalty, Product
Relatient is working on some of the things on my wish list for Dash Schedule. They are working on an...
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Relationship
I'm not saying Relatient’s support resolves everything in 24 hours, but they respond within that...
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Loyalty, Relationship, Product
Dash Schedule had some challenges with our EHR. The systems just weren't talking to one another...
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Loyalty, Product
I'm extremely satisfied with Dash Schedule. Their intent is good. I'm aware of the hiccups with our...
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