Dash Schedule Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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COO

Relationship, Operations

When we rolled out self-scheduling, that was a bit of a learning curve. We also rolled Dash Schedule...

Apr 2025
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COO

Operations, Product, Value

A customer understanding their current scheduling workflows and challenges and having all of their...

Apr 2025
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COO

Loyalty

Whether Dash Schedule is part of our long-term plans depends. If we keep our current EHR, we will...

Apr 2025
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COO

Product

If a patient were to text back, we would like there to be some sort of automated response, like an...

Apr 2025
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COO

Loyalty

At the time we selected Radix Health, they were really the only ones doing patient self-scheduling....

Apr 2025
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COO

Operations

We don't leverage a whole lot of ongoing training, but I guess the vendor's support team is really...

Feb 2025
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COO

Loyalty, Relationship

The vendor needs to grow more when it comes to leveraging AI functionality to help offset some of...

Feb 2025
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COO

Loyalty, Product, Value

We like the complexity of being able to manage physician preferences in the solution. That is the...

Feb 2025
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COO

Product, Value

Ever since we implemented Relatient, our error rate has gone down with scheduling mistakes, and the...

Feb 2025
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COO

Relationship

The vendor has continued to help us expand complexities within our practice from a scheduling...

Feb 2025
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Manager

Product

The biggest thing that Relatient could do to improve the system would be to improve the insurance...

Nov 2024
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Manager

Operations

To improve training, when Relatient does releases, they could break things down a little more in...

Nov 2024
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Manager

Loyalty, Product

We would go with Relatient again. The system's biggest strength is its ability to truly customize...

Nov 2024
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VP/Other Executive

Relationship

Sometimes Relatient doesn’t implement things how we want them to be implemented. We want a...

Sep 2024
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VP/Other Executive

Product

There is no testing module in Dash Schedule, so I have to pretend I'm a patient and go through an...

Sep 2024
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VP/Other Executive

Relationship

We get super frustrated when our Relatient account representative can't make themselves available...

Sep 2024
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VP/Other Executive

Operations

I would tell someone thinking about implementing Dash Schedule that it is very difficult to get a...

Sep 2024
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VP/Other Executive

Relationship

Relatient gave us a song and dance about customer service, and they have not produced results yet....

Sep 2024
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VP/Other Executive

Product

The architecture of how to navigate an appointment in Dash Schedule is really not well done. I don't...

Sep 2024
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Analyst/Coordinator

Operations, Product

The upgrades for Dash Schedule have gotten it so that when a person is checking out, we can recheck...

Aug 2024
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Analyst/Coordinator

Relationship

We have Dash Chat, which is a live chat tool with the patients, and that has improved. They are...

Aug 2024
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Analyst/Coordinator

Operations

When we started with Dash Schedule, we did not get any hands-on, in-person training. Training was...

Aug 2024
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Analyst/Coordinator

Value

I don't get into the money part of it, but as far as I know, there are lots of things that are...

Aug 2024
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Analyst/Coordinator

Relationship

The only negative thing that I will say about Relatient is that their support team is offshore. We...

Aug 2024
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Analyst/Coordinator

Product

We have a lot of providers, so the way we use Dash Schedule, each one thinks they are the only...

Aug 2024
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Analyst/Coordinator

Product

Dash Schedule has a really great reporting system. I'm still learning because there is so much in...

Aug 2024
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Analyst/Coordinator

Relationship

Relatient’s support is a pain, but the other levels are great, so I don't want to give Relatient a...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

I would say Relatient keeps promises for everything that is in their control. The only reason I...

Aug 2024
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Manager

Operations

Relatient’s training is minimal at best. Now, at implementation, the vendor did a little training,...

Jul 2024
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Manager

Loyalty, Product

Relatient is working on some of the things on my wish list for Dash Schedule. They are working on an...

Jul 2024
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Manager

Relationship

I'm not saying Relatient’s support resolves everything in 24 hours, but they respond within that...

Jul 2024
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Manager

Loyalty, Relationship, Product

Dash Schedule had some challenges with our EHR. The systems just weren't talking to one another...

Jul 2024
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Manager

Loyalty, Product

I'm extremely satisfied with Dash Schedule. Their intent is good. I'm aware of the hiccups with our...

Jul 2024
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Manager

Product

I like that we have the ability to customize our workflows a little more within the product, as well...

May 2024
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Manager

Product

I would like the ability to collect payments more easily in the product. I would also like the...

May 2024
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