Dash Schedule Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Sometimes Relatient doesn’t implement things how we want them to be implemented. We want a...
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Product
There is no testing module in Dash Schedule, so I have to pretend I'm a patient and go through an...
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Relationship
We get super frustrated when our Relatient account representative can't make themselves available...
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Operations
I would tell someone thinking about implementing Dash Schedule that it is very difficult to get a...
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Relationship
Relatient gave us a song and dance about customer service, and they have not produced results yet....
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Product
The architecture of how to navigate an appointment in Dash Schedule is really not well done. I don't...
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Operations, Product
The upgrades for Dash Schedule have gotten it so that when a person is checking out, we can recheck...
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Relationship
We have Dash Chat, which is a live chat tool with the patients, and that has improved. They are...
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Operations
When we started with Dash Schedule, we did not get any hands-on, in-person training. Training was...
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Value
I don't get into the money part of it, but as far as I know, there are lots of things that are...
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Relationship
The only negative thing that I will say about Relatient is that their support team is offshore. We...
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Product
We have a lot of providers, so the way we use Dash Schedule, each one thinks they are the only...
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Product
Dash Schedule has a really great reporting system. I'm still learning because there is so much in...
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Relationship
Relatient’s support is a pain, but the other levels are great, so I don't want to give Relatient a...
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Loyalty, Relationship, Product
I would say Relatient keeps promises for everything that is in their control. The only reason I...
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Operations
Relatient’s training is minimal at best. Now, at implementation, the vendor did a little training,...
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Loyalty, Product
Relatient is working on some of the things on my wish list for Dash Schedule. They are working on an...
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Relationship
I'm not saying Relatient’s support resolves everything in 24 hours, but they respond within that...
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Loyalty, Relationship, Product
Dash Schedule had some challenges with our EHR. The systems just weren't talking to one another...
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Loyalty, Product
I'm extremely satisfied with Dash Schedule. Their intent is good. I'm aware of the hiccups with our...
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Product
I like that we have the ability to customize our workflows a little more within the product, as well...
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Product
I would like the ability to collect payments more easily in the product. I would also like the...
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Relationship
We have identified some things over the past few months. For example, a double-check that was not...
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Operations, Product
Some of the fixes that Relatient calls fixes are sometimes more difficult on the user's end because...
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Relationship, Operations, Product
Once figured out, Dash Schedule is relatively easy. The main issue is when Relatient does the...
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Relationship, Operations, Product
Relatient does a lot of double-checking on their end. When we ask for updates or changes, those may...
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Relationship
There is a lot of back-and-forth with Relatient. They are proactive in responding, but the...
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Relationship
I wish contacting Relatient’s support team were a bit easier. There is a communication barrier with...
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Product
Dash Schedule remains essentially the same; it just gets updated a bit. There has been one thing...
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Operations, Product
Dash Schedule is easy. It is consumer easy and staff easy because of the design and setup for...
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Loyalty
I know Relatient is working on a module for checking in patients, and I'm interested in reviewing...
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Product
I use this self-scheduling solution rather than our EMR vendor's offering because Dash Schedule is a...
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Relationship, Product
From a physician's scheduling standpoint, Relatient is at the forefront. The vendor is extremely...
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Relationship, Product
Relatient needs to improve their alert messages. They are all on top of each other in the corner, so...
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Relationship, Product
Dash Schedule is efficient. Relatient works with us very well on building custom changes to the...
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Product
I would like to be a little more hands on with the patient self-scheduling process. After the...
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Relationship
My direct contact and the IT people for Dash Schedule are great. The vendor's support people are...
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Relationship
While Relatient’s customer support is timely, there is a communication barrier because the customer...
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Product
With patients who schedule online, it would be helpful if the vendor could add literality to that...
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Culture, Relationship
Recently, we were able to have a meeting with the vendor and ask specific questions regarding...
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Relationship
Compared to the other client success associates that I have, our client success associate that is...
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Operations
We learned a lot about the system on our own and figured it out from the beginning. There is not...
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Product
One weakness is that Dash Schedule is a very cookie-cutter system. It comes out of a box, and there...
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Product
If I had been asked about Dash Schedule when it was integrated with our old EMR, I would have said...
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Operations, Product
Relatient does their best to handle any situation. Regarding our integration with our EMR, they were...
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Loyalty, Product, Value
Our practice is very specific in what they want, what they don't want, and how they want their...
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