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Dash Schedule Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Over the last year, Relatient invested in the AI space with AI bots, but it's not going well. It...
Relatient is a little behind in technology. Their platform has become relatively unstable. They like...
The lack of support is one of the vendor's biggest issues. It takes days for Relatient to respond to...
Regarding innovation, I don't think Relatient is horrible, but they're definitely not great. I would...
When Dash Schedule is broken, we go into full on-premises support to figure out what's wrong with...
I've always rated Relatient relatively high. I bought Dash Schedule before Relatient acquired it. I...
Dash Schedule is a good product, but there are AI-related solutions coming out. The other problem is...
Dash Schedule is not cheap. In terms of cost, I would find another system at the same price.
I don't see another software that's AI enabled as well as integrated into our EHR with all the rules...
We have a great customer service representative, and that person handles everything. If that person...
Groups that tried Relatient's voice AI tool are frustrated enough to go to another product for that...
Some of the other software solutions are starting to get the smaller tasks handled automatically by...
Relatient provides the product, and we provide the service. It's a partnership. They're not giving...
There's no nickel-and-diming. There are no surprise charges. We are told what our cost is, and since...
We have not needed training because Dash Schedule has stayed the same. When we onboarded, the...
The ease of use of Dash Schedule is really good, especially for our demographics that are getting up...
The quality of Relatient's customer service is overall pretty good. Dash Schedule is a great product...
Commentary Summary
Comment Type Breakout