Revecore Underpayment Recovery Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Relationship

When I think of innovation, I want to know what Revecore’s strategic road map looks like and whether...

May 2024
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Director

Services

A lot could be improved in Revecore’s reporting. We have conducted a deep dive into our contracting...

May 2024
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VP/Other Executive

Relationship

Revecore’s strength is that they continually find dollars we have missed. They seem very detail...

May 2024
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VP/Other Executive

Relationship

Revecore does a great job, but it would behoove them to be on-site more or to have more on-site...

May 2024
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VP/Other Executive

Relationship, Services

I have not had any issues with the reporting. It could be better, but I don't think we have any...

May 2024
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VP/Other Executive

Relationship

If we have a question or a concern, the firm is willing to listen and act. The quality of the firm’s...

May 2024
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Director

Services

Revecore is a firm we enjoy working with. On the zero-balance review side, they find a pretty...

May 2024
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Director

Services

The one warning I have about Revecore is that they are looking at offshoring certain things, and I...

May 2024
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Director

Relationship

In terms of innovation on the zero-pay side, Revecore does a lot to ensure they have a high...

May 2024
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Director

Relationship

Revecore’s client services folks are really good relationship managers, and that makes our...

May 2024
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Director

Relationship

Revecore is great. We just expanded, and Revecore adjusted very well. They are amazing. And they...

Apr 2024
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Director

Relationship, Services

Revecore is sort of an accumulation of niche companies over the years into one. The firm provides a...

Apr 2024
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Director

Relationship, Value

Revecore doesn’t just come in, try to collect money, and walk away. They meet with us frequently and...

Apr 2024
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Director

Relationship

Revecore is very straightforward in how they invoice. Our engagement with them was also very...

Apr 2024
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Director

Relationship, Services, Value

I ask Revecore for information, and they don’t charge me extra. When they identify an underpayment...

Apr 2024
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VP/Other Executive

Services, Value

Several years ago, underpayment recovery was a business that was really heavily reliant on people...

Mar 2024
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VP/Other Executive

Services, Value

Revecore is a consistent performer. There have been times when they have come across certain things...

Mar 2024
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Director

Relationship, Services

There have been a couple of occasions when I have asked Revecore not to do something, and they have...

Mar 2024
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Director

Relationship, Services

Revecore is good and has given us some tips that we use for underpayment recovery.

Mar 2024
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Director

Relationship

Sometimes Revecore is constantly looking at the same payers over and over, and I don't know that...

Mar 2024
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Analyst/Coordinator

Relationship, Services

The level of review that Revecore does is quite in depth, and they have been great. We get...

Mar 2024
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Analyst/Coordinator

Relationship

One time, we were having an issue and Revecore sent somebody great. We were able to reach out to...

Mar 2024
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Analyst/Coordinator

Value

Revecore avoids charging for every little thing. They even go back if they find a recouped account...

Mar 2024
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Analyst/Coordinator

Relationship

Revecore works with people on our team to help improve their system. We have a great team, and I...

Mar 2024
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Analyst/Coordinator

Relationship

Revecore has been great to work with. They are very accommodating, and I honestly don't have a bad...

Mar 2024
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Director

Relationship

We have expanded Revecore’s footprint. They are pretty aggressive, and they have been very...

Mar 2024
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Director

Relationship

Revecore is very consistent, but there are some expectations we have about our interactions that the...

Mar 2024
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Director

Relationship

The executive person we work with at Revecore is great, and the regional manager is very sharp, pays...

Mar 2024
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Director

Value

I validate Revecore’s invoices, and they only charge us when they collect. I have had issues with...

Feb 2024
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Director

Relationship, Services

In general, we are happy with Revecore. The only thing that I struggle with is really the...

Feb 2024
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Director

Relationship, Operations

Revecore is very responsive. With their leadership team, I feel like I'm not just dealing with a...

Feb 2024
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Director

Relationship

Revecore is very proactive. They will actually email me if something is hitting close to timely, and...

Feb 2024
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Director

Relationship, Services

The trending is not super strong with Revecore. That has been a little spotty as far as feedback...

Feb 2024
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VP/Other Executive

Relationship, Services

For a long time, Revecore has been working with our contracts. Every month, they keep pushing me for...

Feb 2024
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VP/Other Executive

Relationship

We hired Revecore to help recover our underpayments because we have a big underpay problem,...

Feb 2024
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Manager

Relationship

Working with Revecore is getting to be adversarial, which is a shame. We don't think that they are...

Feb 2024
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Manager

Relationship, Operations

I think the problem with Revecore is the way they do their business. It seems like the new...

Feb 2024
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Manager

Value

If Revecore had started turning the boat around and getting the figures that we thought they were...

Feb 2024
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Manager

Services

Revecore is doing well in other areas, but the underpayment piece is just sad. They don’t get the...

Feb 2024
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Manager

Relationship

Of all the vendors that I have worked with, Revecore has been the easiest. They are available almost...

Jan 2024
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Director

Relationship, Services

Revecore’s biggest strengths are their revenue integrity team, coding, and fines. Also, on the...

Jan 2024
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VP/Other Executive

Relationship, Relationship, Relationship

Revecore is phenomenal. They are a great partner. They are highly responsive and highly...

Jan 2024
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VP/Other Executive

Operations, Operations, Services, Services, Services

Revecore looks beyond the basic calculation of a contract paid to a model; they incorporate lessons...

Jan 2024
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VP/Other Executive

Relationship, Relationship, Relationship

Revecore is good at communicating with us on a regular cadence and coming to us with opportunities...

Jan 2024
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Director

Relationship, Relationship

My experience with Revecore has been pleasant. They are very open to feedback and recommendations to...

Jan 2024
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Director

Value, Value

The firm is paid a percentage of what they collect. If they don't collect anything, they are not...

Jan 2024
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Director

Relationship, Relationship

The firm's staff is not wowing me at the moment. But they are open, kind, and courteous. They are...

Jan 2024
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Director

Relationship, Relationship

The firm exceeds my expectations because of their communication and willingness to adapt to what I...

Jan 2024
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Director

Relationship, Relationship, Value, Value

The firm doesn't drive tangible outcomes for us. They tell us about the things they find and the...

Jan 2024
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Manager

Relationship, Relationship, Value, Value

Revecore exceeds our expectations in terms of working with other firms. When we have issues or...

Jan 2024
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Manager

Relationship, Relationship

We have a great relationship with the firm’s representatives up to some of their top executives.

Jan 2024
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Manager

Loyalty, Loyalty, Services, Services

The firm could do a lot more automation instead of the manual processes that we do now. That is...

Jan 2024
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Manager

Relationship, Relationship

The firm’s staff is very knowledgeable. When we have an issue, we sit down to talk to people, and...

Dec 2023
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Manager

Relationship, Relationship

We have had a lot of discussions with the firm. They often want us to hold their hand to help them...

Dec 2023
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Manager

Value, Value

We receive our money's worth from the service but only because the firm gets paid for what they find...

Dec 2023
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Manager

Relationship, Relationship

The firm has a person who works on Medicaid and others who work on BCBS, and Revecore is very...

Dec 2023
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Director

Value, Value

Revecore avoids charging for every little thing. Their services are very fairly priced and very...

Dec 2023
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Director

Services, Services

We hired Revecore to do our secondary underpayment recoveries. They come behind our revenue cycle...

Dec 2023
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Director

Operations, Operations

Revecore pays good attention to detail with their onboarding. They are extremely organized and well...

Dec 2023
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Director

Relationship, Relationship

We have regular meetings with Revecore. They are very easy to work with, and they provide good...

Nov 2023
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Director

Relationship, Relationship, Value, Value

Revecore has been able to find our underpayments and do a good job recovering them, and they do not...

Nov 2023
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Director

Value, Value

Revecore will find things and work them, but then they hand things off to us. The firm is not trying...

Nov 2023
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Manager

Relationship

Revecore could have been probably a little more transparent about how they were working on a couple...

Nov 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We went through a vendor review for Revecore. We did have the opportunity to look at others as well,...

Nov 2023
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Manager

Relationship, Relationship, Value, Value

Revecore is very good when we question something on our invoices. We are comfortable with the firm...

Nov 2023
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Manager

Relationship, Relationship

We definitely have a partnership with Revecore. The firm's strengths are in their communication,...

Nov 2023
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VP/Other Executive

Operations, Operations

We initially had a bumpy start with the firm, and the issue was on our side because we didn't have...

Nov 2023
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VP/Other Executive

Relationship, Relationship

We slipped on communication when my team wasn't billing the firm like they were supposed to, and I...

Nov 2023
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VP/Other Executive

Relationship, Relationship

Our leaders from the firm are really good. They keep me up-to-date. If anything changes, they send...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Unlike most firms, Revecore integrated within our own internal teams to try to do a root cause...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations

Revecore could maybe expand to different services. We tried to get them to help or be more involved...

Oct 2023
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VP/Other Executive

Relationship, Relationship

At first, Revecore’s executives were more involved. As time has gone by, the service has become just...

Oct 2023
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Director

Relationship

I have worked with a lot of different firms in a lot of different spaces, and I find Revecore to be...

Oct 2023
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Director

Loyalty, Relationship

In the past, my overall satisfaction was at the top of the scale, but currently, it is a little low....

Oct 2023
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Director

Relationship

I really can't say enough good things about our account person. They are a real pleasure to work...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

Revecore is very easy to work with. The firm has an algorithm that sometimes catches different...

Oct 2023
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Manager

Relationship, Relationship

Each year we partner with Revecore, we see growth in what they recover. Dollars are great, but we...

Oct 2023
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Manager

Relationship, Relationship

Our account manager from Revecore has been with us the whole time. We have other account managers...

Oct 2023
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Director

Services

The payers are doing many things to try to reduce what they have to pay. Revecore not only works...

Oct 2023
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Director

Relationship

We have a strong continuity of Revecore team members who work with our organization. The team...

Oct 2023
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Director

Loyalty, Relationship

We have worked with Revecore for quite a while. Really, I think we chose the firm because of their...

Oct 2023
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Director

Value

Revecore follows our internal underpayment team to ensure that we haven't missed anything. I think...

Oct 2023
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VP/Other Executive

Relationship, Services

What Revecore is finding are things that we should have already found. We already know that those...

Oct 2023
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VP/Other Executive

Relationship

Revecore has great customer service, and that is the key. If anybody is looking for someone who is...

Oct 2023
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VP/Other Executive

Value

Everything that Revecore is charging is valid. There hasn’t been anything that has snuck up on us.

Oct 2023
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VP/Other Executive

Relationship

Our point of contact at Revecore is very willing to jump in and help. They are very involved in what...

Oct 2023
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Director

Value

When it comes to getting our money's worth with Revecore, things have been a little shifty. We would...

Oct 2023
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Director

Relationship

To be honest, Revecore is probably our best vendor. They are pretty flexible with what they charge...

Oct 2023
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Director

Relationship

Revecore's leaders have done a good job of checking in with us to see whether they are meeting our...

Oct 2023
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Director

Relationship

Some things that make Revecore stand out from their competitors are their customer service and how...

Oct 2023
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VP/Other Executive

Relationship, Value

Revecore is outstanding. We are very selective, and Revecore has gone through different name changes...

Oct 2023
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Manager

Loyalty, Loyalty, Value, Value

Revecore is going to be looking for anything that is going to make them money, so they are going to...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

Revecore is easy to work with. They do very well with our reports and are able to comb through the...

Oct 2023
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Manager

Relationship, Relationship, Services, Services

Revecore discovers things that we do not discover. When a balance goes to zero or gets pushed to the...

Sep 2023
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Manager

Relationship, Operations

One thing we have had difficulty with is that there is a certain way we have to do things, and we...

Sep 2023
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Manager

Relationship, Relationship

I would 100% recommend Revecore for anything because compared to some of the other firms we work...

Sep 2023
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Manager

Value

Revecore’s payment structure is strictly based on what they are able to find. We get a pretty good...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

Revecore does a good job, but I don't know whether they consistently exceed our expectations. We...

Sep 2023
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Manager

Relationship, Relationship

Revecore’s communication is excellent. The people we deal with are very good to work with. That is...

Sep 2023
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Manager

Relationship, Relationship

I don't generally have to escalate things too high with the firm’s leadership. Revecore is pretty...

Sep 2023
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Manager

Relationship, Relationship

We already had Revecore for some work when I started working at my current facility, and I have...

Sep 2023
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Manager

Relationship, Operations

Nobody does anything for free. When we did a project with Revecore, we had to engage in an entirely...

Sep 2023
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Manager

Relationship, Relationship

The firm is very knowledgeable about the work that they do. We have touchpoints with them, and they...

Sep 2023
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Director

Relationship, Relationship, Value

Revecore is really easy to work with. I shoot them an email, and they shoot one back. Their emails...

Sep 2023
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Director

Relationship, Relationship, Value, Value

Revecore is really invested in figuring out whether something is missing from the file that we send...

Sep 2023
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Director

Relationship, Relationship, Services, Services

Revecore looks at things regionally. They are a big company, and that is to their advantage. They...

Sep 2023
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Director

Services, Services

If I am nitpicking, the only thing that Revecore could improve on is more detailed notes at times...

Sep 2023
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Director

Relationship, Relationship

I have access as far up as I need at Revecore. The firm is always involved, and there are multiple...

Sep 2023
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Director

Services, Services

Revecore provides great statistical data on our scheduled calls. They do a good job of identifying...

Sep 2023
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Director

Relationship, Relationship, Services, Services

Revecore is constantly over the KPIs our organization sets. In the years I have been at this...

Sep 2023
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Director

Services, Services

On the underpayment work, we don’t see Revecore’s tech, but I know they have systems in place and...

Sep 2023
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Director

Relationship, Relationship

Revecore’s general workflow goes well. They have a very good client services division. The people on...

Sep 2023
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Director

Relationship

With every executive update with Revecore, there is a sales pitch for other services that we are not...

Sep 2023
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Director

Value, Value

Revecore gets paid a fee for what they find, but sometimes it feels like they try to find something...

Sep 2023
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Director

Relationship, Relationship

Revecore’s greatest strength is that they work with us directly. Revecore has been a great partner...

Sep 2023
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Director

Relationship, Relationship, Services, Services

Revecore had some issues with staffing, so there was a little downside of not collecting a lot of...

Sep 2023
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Director

Relationship, Relationship

Prior to COVID-19, we had Revecore’s staff work right in the office with the rest of our staff, and...

Sep 2023
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VP/Other Executive

Value

The firm’s rates are not as good as I want them to be for the work the firm does. I think they do a...

Aug 2023
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VP/Other Executive

Relationship

Revecore does an excellent job of reporting out, and their representatives are decent.

Aug 2023
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VP/Other Executive

Services, Services, Services

I would say Revecore meets my expectations, but I wouldn't say they exceed them. Even though things...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

What I would really like to see from Revecore is communication from them to know what is happening...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I would suggest that Revecore make a change in their business strategy. But I am getting the...

Aug 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Revecore is trying to improve their reporting services. They are looking at doing offshore work, so...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We only work with a couple of people at Revecore, and they are exceptional. They do a really good...

Jul 2023
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Manager

Operations

What impresses me most about Revecore is their in-depth knowledge of managed care contracts. We like...

Jul 2023
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Manager

Relationship, Relationship, Relationship

Revcore is very personable. They look at our company as an individual company, not just another...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Revcore doesn’t share their technology, but they share their thought processes and how they look at...

Jul 2023
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Manager

Services, Services, Services

Revecore could improve the way they do their monthly reporting. There are multiple documents, and...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

Everybody is human, so sometimes Revecore picks up accounts they shouldn't or asks a charging or...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Collaboration is very important to us, and our collaboration is spot on with Revecore. We can be...

Jul 2023
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