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Revecore Underpayment Recovery Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Revecore's staff and consultants are great. We have a good relationship with them. We have regular...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Revecore gives us really good reports, and they provide details if we want to see some examples and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

The primary factor in our selection of an underpayment recovery firm is their ability to work with...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

The only feedback is that one of our leaders feels like Revecore could collect more. But I've been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I really enjoy Revecore. They're very knowledgeable. They have longtime professionals. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Revecore does a great job. They’ve outperformed the metrics.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

When I first came to the organization, we didn't have a process, and the inventory was so big that...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

Revecore is very responsive, and they are exceeding our expectations. Revecore is expensive, but...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

If I moved to a new organization and were in charge of a business office, Revecore is one of the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Revecore has absolutely been successful for us. I've always had a great opinion of Revecore. They're...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

We've always had an underpayment relationship with Revecore, and more recently, we've asked them to...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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Director

Revecore is pretty consistent. I've had the same account representative for years. We build a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

My biggest criticism of Revecore is that they have a very heavy dependence on accessing our systems....

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Revecore’s senior account representatives have changed over recently because the firm is getting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

My team is extremely satisfied with Revecore. Our team works really well with Revecore, and we see...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Revecore had a leadership change within their company, and with private equity backing comes...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Director

The main strength of Revecore is that they have years of experience. Their analysts do the work...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Revecore customizes. I have actually asked for some things to be added to their reports, and they...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

I would tell someone considering Revecore to just make sure that their threshold is low enough that...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Revecore complements what we do. If I ask questions, they are always helpful. We have a really good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Revecore’s team has collected a lot of opportunities from some older stuff. In some cases, we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What I like about having Revecore for their audit and recovery services, as well as their reviews on...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

We hired Revecore to look for our zero-pay claims and underpayments for additional reimbursement,...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

We review Revecore’s findings regularly, and we try to integrate that into what we do. So far, they...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I would like Revecore to do more education on the clinical side when they find clinical issues. But...

Comment Tone Neutral
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

We have been working with Revecore for a long time now, and they do zero balance recovery and other...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I would like Revecore to be cheaper.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

When I point something out to Revecore, they will add it, but I have to ask for it.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I had a report recently from Revecore, and it just left me wondering whether the firm was covering...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Revecore has had a bit of a change in management, but prior to that, they were really fairly...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have taken a lot from Revecore, and we have been able to reduce expenses over time because of...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

Revecore’s reporting has a little more to gain, but when we think about the expertise around the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We started talking with the firm a while ago about improving processes. They are working on helping...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

We have a direct point of contact from Revecore, and there is no turnover. We don't get handed off....

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore needs to be a little bit more forthcoming and just get more solidified with understanding...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore has had a complete turnover of our account management team in the last year, and the firm's...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Director

In terms of account management, the people we have dealt with in the past and the new manager seem...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We communicate a lot with Revecore. We tell them what our different goals are, and they put...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore has the same problems that any other organization has. Sometimes they have turnover, and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Revecore is good about bringing trends to us. If there is a particular payer that is underpaying us...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore is very standard in what someone would expect in the reporting space. There is nothing I...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Our organization is going through changes when it comes to firm relationships and outsourcing...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Revecore started doing case studies, and we really like those. The firm's underpayments team does...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

When our organization is selecting an underpayment recovery services firm, we look at the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Our customer service representatives from Revecore are great to work with.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Revecore gives us their findings, and we have used those to make internal improvements. The firm...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore is really easy to work with. I don't feel like they are overly bureaucratic. I feel like...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore could be a little more aggressive with payers when they are working their zero-dollar...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Revecore has actually exceeded my expectations. We had a change in one of our workflows that led to...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

The primary factors when we select an underpayment firm are results and relationship. We have had a...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Manager

Revecore is really good with their reporting. They adjust stuff as we need it, and they make it...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

Revecore’s staff members are very efficient. They meet our needs all the time. And they are very...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Revecore is an interesting company. They are very good at collecting additional dollars that are not...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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Director

Revecore does a great job. Last year, when I had a call about Revecore, I wasn't giving them high...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

With Revecore, double-course reporting is just fine. It is above satisfactory. It gives us the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Revecore makes suggestions about what type of personnel should be in our regular meetings. Also,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Revecore picks up accounts after our organization works them, and there are accounts that we have...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

Revecore is still relatively new to us, but I like most of what they do. We have conversations and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When selecting an underpayment recovery services firm, the primary driver is the partnership aspect....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

With Revecore, we receive spreadsheets and have to do a fair amount of manual review. Other than...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

Based on what we budgeted for Revecore, they have exceeded our expectations. Even when we believe...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We value the relationship Revecore builds with their clients. They are very relationship oriented...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have gone back and forth on whether we are keeping Revecore's underpayment services. They may one...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Revecore used to be my number-one firm. They are still above others, but they have lost a little of...

Comment Tone Negative
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Director

Revecore adapts to do-not-touch lists when we are working something internally. They are flexible...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

We do not anticipate keeping Revecore's services long-term. Previously, we received more feedback on...

Comment Tone Negative
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Director

Revecore's reports are very subpar. The firm doesn't have any targeted improvements. The only...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Some months, Revecore does not exceed expectations. I can't give statistics. I see the invoices, and...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Manager

Revecore’s leadership is always on our calls. They are really good about everything. Revecore makes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Revecore is overall amazing. For our low-dollar accounts, I really wish we had gone with Revecore...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Revecore works any of our accounts that go to zero for any type of underpayment, and they do a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Lately with Revecore, we have had things change within the contract that weren't uploaded into our...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Manager

We hired Revecore to work certain claims. Workers' comp can get very dicey; there is a lot of red...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Manager

When it comes to outcomes and turnaround times in claims, Revecore is really fast. Workers' comp can...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Without a doubt, Revecore's service is part of our long-term plans. We are going live with a new...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

When Revecore identifies certain trends or a very specific denial category reason, we look at what...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Revecore is excellent to work with. The firm is definitely a part of our long-term plans. There is...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

The biggest advantage of using Revecore is their work. They are excellent in recovery. Our...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Our leadership would say that Revecore could improve things by having a lower cost. I would say the...

Comment Tone Negative
Pillars Services, Value
Evaluation Unrated

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Manager

Revecore has had a lot of turnover recently in terms of upward leadership, so that would probably be...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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