Revecore Underpayment Recovery Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Services
Revecore had a leadership change within their company, and with private equity backing comes...
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Relationship, Operations
The main strength of Revecore is that they have years of experience. Their analysts do the work...
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Relationship, Services
Revecore customizes. I have actually asked for some things to be added to their reports, and they...
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Relationship, Operations
I would tell someone considering Revecore to just make sure that their threshold is low enough that...
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Relationship
Revecore complements what we do. If I ask questions, they are always helpful. We have a really good...
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Relationship
Revecore’s team has collected a lot of opportunities from some older stuff. In some cases, we...
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Services
What I like about having Revecore for their audit and recovery services, as well as their reviews on...
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Relationship, Value
We hired Revecore to look for our zero-pay claims and underpayments for additional reimbursement,...
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Relationship, Operations
We review Revecore’s findings regularly, and we try to integrate that into what we do. So far, they...
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Operations, Services
I would like Revecore to do more education on the clinical side when they find clinical issues. But...
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Relationship, Operations
We have been working with Revecore for a long time now, and they do zero balance recovery and other...
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Value
I would like Revecore to be cheaper.
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Relationship
When I point something out to Revecore, they will add it, but I have to ask for it.
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Relationship
I had a report recently from Revecore, and it just left me wondering whether the firm was covering...
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Relationship
Revecore has had a bit of a change in management, but prior to that, they were really fairly...
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Relationship, Operations, Value
We have taken a lot from Revecore, and we have been able to reduce expenses over time because of...
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Relationship, Operations
Revecore’s reporting has a little more to gain, but when we think about the expertise around the...
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Loyalty, Relationship, Operations
We started talking with the firm a while ago about improving processes. They are working on helping...
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Relationship, Services
We have a direct point of contact from Revecore, and there is no turnover. We don't get handed off....
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Relationship, Services
Revecore needs to be a little bit more forthcoming and just get more solidified with understanding...
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Loyalty, Services
Revecore has had a complete turnover of our account management team in the last year, and the firm's...
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Relationship
In terms of account management, the people we have dealt with in the past and the new manager seem...
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Relationship, Services
We communicate a lot with Revecore. We tell them what our different goals are, and they put...
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Relationship, Operations
Revecore has the same problems that any other organization has. Sometimes they have turnover, and...
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Relationship, Services
Revecore is good about bringing trends to us. If there is a particular payer that is underpaying us...
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Relationship, Operations, Services
Revecore is very standard in what someone would expect in the reporting space. There is nothing I...
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Loyalty, Relationship, Operations
Our organization is going through changes when it comes to firm relationships and outsourcing...
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Relationship, Operations
Revecore started doing case studies, and we really like those. The firm's underpayments team does...
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Loyalty
When our organization is selecting an underpayment recovery services firm, we look at the...
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Relationship
Our customer service representatives from Revecore are great to work with.
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Relationship, Services
Revecore gives us their findings, and we have used those to make internal improvements. The firm...
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Relationship, Services
Revecore is really easy to work with. I don't feel like they are overly bureaucratic. I feel like...
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Operations
Revecore could be a little more aggressive with payers when they are working their zero-dollar...
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Relationship, Operations, Services
Revecore has actually exceeded my expectations. We had a change in one of our workflows that led to...
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Loyalty, Relationship, Operations
The primary factors when we select an underpayment firm are results and relationship. We have had a...
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Loyalty, Operations
Revecore is really good with their reporting. They adjust stuff as we need it, and they make it...
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Relationship, Services
Revecore’s staff members are very efficient. They meet our needs all the time. And they are very...
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Operations, Services, Value
Revecore is an interesting company. They are very good at collecting additional dollars that are not...
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Relationship
Revecore does a great job. Last year, when I had a call about Revecore, I wasn't giving them high...
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Relationship, Services
With Revecore, double-course reporting is just fine. It is above satisfactory. It gives us the...
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Relationship
Revecore makes suggestions about what type of personnel should be in our regular meetings. Also,...
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Services
Revecore picks up accounts after our organization works them, and there are accounts that we have...
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Relationship
Revecore is still relatively new to us, but I like most of what they do. We have conversations and...
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Relationship, Value
When selecting an underpayment recovery services firm, the primary driver is the partnership aspect....
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Services
With Revecore, we receive spreadsheets and have to do a fair amount of manual review. Other than...
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Value
Based on what we budgeted for Revecore, they have exceeded our expectations. Even when we believe...
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Relationship
We value the relationship Revecore builds with their clients. They are very relationship oriented...
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Loyalty, Value
We have gone back and forth on whether we are keeping Revecore's underpayment services. They may one...
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Loyalty, Relationship, Services
Revecore used to be my number-one firm. They are still above others, but they have lost a little of...
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Operations, Value
Revecore adapts to do-not-touch lists when we are working something internally. They are flexible...
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Loyalty, Operations, Value
We do not anticipate keeping Revecore's services long-term. Previously, we received more feedback on...
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Value
Revecore's reports are very subpar. The firm doesn't have any targeted improvements. The only...
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Services
Some months, Revecore does not exceed expectations. I can't give statistics. I see the invoices, and...
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Relationship
Revecore’s leadership is always on our calls. They are really good about everything. Revecore makes...
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Loyalty
Revecore is overall amazing. For our low-dollar accounts, I really wish we had gone with Revecore...
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Relationship, Services
Revecore works any of our accounts that go to zero for any type of underpayment, and they do a...
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Relationship, Services, Value
Lately with Revecore, we have had things change within the contract that weren't uploaded into our...
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Loyalty, Operations, Value
We hired Revecore to work certain claims. Workers' comp can get very dicey; there is a lot of red...
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Operations, Value
When it comes to outcomes and turnaround times in claims, Revecore is really fast. Workers' comp can...
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Loyalty
Without a doubt, Revecore's service is part of our long-term plans. We are going live with a new...
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Relationship, Services
When Revecore identifies certain trends or a very specific denial category reason, we look at what...
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Loyalty, Value
Revecore is excellent to work with. The firm is definitely a part of our long-term plans. There is...
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Relationship, Services
The biggest advantage of using Revecore is their work. They are excellent in recovery. Our...
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Services, Value
Our leadership would say that Revecore could improve things by having a lower cost. I would say the...
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Relationship
Revecore has had a lot of turnover recently in terms of upward leadership, so that would probably be...
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Relationship, Operations
We have regular meetings with Revecore, and they are definitely bringing things to the table. They...
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Relationship, Operations
I like the reporting layout that Revecore presents to us regularly about what they have been able to...
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Operations, Value
With Revecore, everything is pretty spot-on with how they charge us. The invoices make sense....
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Loyalty, Relationship
Revecore has exceeded our expectations both in the relationship and in their communication. We have...
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Relationship, Operations, Value
With our underpayments, Revecore identifies whether there are any patterns of items and is very open...
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Relationship
I appreciate the relationship that we have with Revecore. They are a good partner and have been...
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Operations, Services, Value
I'm really happy with Revecore in terms of the underpayment look. Revecore does a fantastic job of...
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Relationship, Services
Revecore does a very good job of identifying opportunities to improve internal processes. Revecore...
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Value
I would always like our rates to be lower, but overall, I think we are pretty satisfied. Revecore is...
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Relationship
Revecore’s biggest strength is that they have been doing this type of service for a long time, and...
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Services
An area of recommendation for Revecore would be the timeliness of payments. Revecore does a great...
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Relationship, Services
Revecore's reports meet our needs, but there are some areas of improvement on both the firm's side...
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Relationship
Revecore is very thorough. If they come across something that was missed but may have already been...
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Relationship
What is great about Revecore is their executive involvement. We normally have an annual meeting and...
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Relationship
Considering Revecore is contingency based, I don't see why we wouldn't hire them again. Revecore’s...
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Services
Revecore could improve their reporting. The reports could be more cumulative, like looking at things...
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Relationship
Revecore has done a great job. They have a different perspective, and they are able to see things...
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Relationship
Revecore’s people are all onshore, and the firm has good, solid people. Also, they have low...
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Services
My one criticism of Revecore is that they tend to want to work in our systems a lot. They want to...
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Relationship
Revecore executes very well, and that is easier to do when the scope is narrow. They produce...
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Relationship
Revecore has been a very good, strong partner of ours. If I went somewhere else and needed help,...
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Value
Revecore offers a really competitive rate. Revecore has exceeded our targets. I didn't think they...
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Relationship, Value
Revecore is really solid. They have deep expertise in our field. They have a very small team, and...
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Relationship
Revecore’s reporting is really solid. We are very satisfied with it. Revecore is a really good...
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Operations, Services
Revecore is less modern than our other underpayment recovery service firm. Revecore has the detail...
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Value
Revecore is very transparent with their charging and pricing.
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Relationship, Operations
Revecore is invisible. We don't have to expend a lot of effort on our side to manage the...
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Loyalty, Relationship
Within the last several years, Revecore has rolled over again and brought in another two equity...
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Relationship
I don't think Revecore exceeds expectations. I think they are meeting expectations though.
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Commentary Summary
Comment Type Breakout