Revecore Underpayment Recovery Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Revecore has always been very up front and transparent about what we can expect in terms of volumes....
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Relationship, Services
Revecore is really solid on execution, and what we are doing with the firm is a well-oiled machine....
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Value
We are considering expanding and using Revecore for some other services, and one reason for that is...
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Relationship
Revecore had a really big shift with their staff in the last few months. The top people that we used...
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Relationship
I do like the fact that Revecore tells us if there is something wrong with our system. They don't...
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Relationship
Sometimes Revecore oversteps. I ask them not to look at certain things, and they look at them...
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Relationship, Operations
Revecore has come back a couple of times with ideas on how to improve our internal processes. They...
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Loyalty
We want to stay with Revecore because it is just really hard to bring a new firm up to speed, and...
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Operations
We are not reviewing Revecore, so we don't know what they are missing, but they do have recoveries...
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Relationship, Services
Revecore is new to us, so we are working out the kinks in terms of what we need from them. When it...
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Relationship
With Revecore, the people I work with directly are probably pulled in different directions. When we...
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Loyalty, Relationship
We have had a few back-and-forth interactions with Revecore on a few accounts, and we have had to...
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Operations
The onboarding process was a bit rough. We had to figure out who was doing what. I'm not saying the...
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Loyalty
This time next year, we will be remembering the learning curve we are going through now. Knowing...
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Relationship
If all goes well with Revecore and things progress like they are going, then we will keep the firm...
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Relationship, Value
Our agreement with Revecore has been in place for a while, and Revecore's team does an exceptional...
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Operations
Revecore could have more automation in their process, because there is a lot of manual work. We have...
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Relationship, Value
Revecore takes accounts that we have closed or billed to patients, determines whether we were...
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Operations, Value
Revecore is supposed to identify what we could be leaving on the table in our contracts. I don't see...
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Relationship, Operations, Services
The firm is doing something for me that they don't typically do. It will help me. Revecore is quick...
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Operations, Services, Value
The Revecore team reviews all the zero-balance accounts to ensure that missed revenue opportunities...
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Operations, Services
If there is stuff that needs to be re-billed, Revecore has their teams do that research, and then...
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Relationship, Value
Revecore has been pretty responsive. Whenever we have additional projects for them that they can...
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Relationship
Whenever we have one-off conversations where we are thinking that there is an opportunity and...
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Relationship, Services, Value
Our representative is great. They communicate everything and are easy to get ahold of. They can...
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Value
The firm doesn't charge us for anything they don't collect, so the engagement is efficient and fair....
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Operations
We are collaborating with the firm, and we are going to test something that will hopefully help the...
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Operations, Value
If balances get written off, Revecore knows exactly what they need to do. They eventually get ahold...
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Relationship
The firm has an account person who handles our region. Anytime a change is requested or we want to...
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Relationship, Operations
The firm has identified a couple of opportunities for us to improve our internal processes. But...
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Operations
The firm is efficient, and they use their resources extremely well. So how other hospital systems...
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Operations, Value
In terms of how the firm can be more efficient, their opportunity for improvement is probably not in...
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Relationship, Services
If Revecore finds other opportunities outside just underpayments where we could take things and...
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Relationship
We have been a Revecore client for years. We have a very strong relationship and have been very...
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Services
Revecore does hospital billing underpayments. We have asked them about professional billing...
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Relationship, Operations
Revecore is able to catch things that my team doesn't have the ability to find, such as coding...
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Relationship, Services
Revecore needs to be more proactive. I want them to talk to me. If they are being constrained by my...
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Relationship
Revecore is pretty good about strategic ability; they have a pretty good product, and they are...
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Relationship, Services
Revecore could improve recovery rates. They have not really hit what I would expect them to collect...
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Relationship, Operations
I don't think that I have challenged Revecore enough as my team to know what they can do. It took us...
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Loyalty
We are very happy with Revecore. They offer other things outside of just their coordination of...
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Services
I wouldn't give such high ratings to all my firms, but anytime I talk about Revecore, I have nothing...
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Loyalty, Operations, Services
Our internal teams are excellent. We have taken away some business from Revecore because we now have...
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Relationship
The first half of a call with Revecore is typically the denial work, and then the supervisors and...
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Operations
Revecore does a pretty good job, but we still have other go-behind vendors that find things that...
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Loyalty, Relationship
We have been pretty loyal to Revecore for a while, so I don't know that we have thought about...
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Relationship, Services
Revecore’s reporting is very clean. The support, the feedback, the summaries, and everything is all...
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Relationship
We have a really good relationship with Revecore; they are very easy to work with. We have regular...
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Relationship, Services
Revecore has been moderately innovative because they have stayed pretty much the same over the last...
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Relationship
Revecore is very resourceful and very customer focused. I love that they do analytics in advance to...
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Services
With the firm’s reporting, we get stuff in Excel. The reporting is good, so Revecore downloads it...
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Services
When I think of innovation, I think about technology, automation, and that level of creativity, and...
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Loyalty, Relationship
I hired the firm because I have used Revecore, which originally was Bottom Line Systems, in the last...
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Relationship, Services
The firm's manager we work with has been really good and responsive, but the firm needs to beef up...
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Services
Revecore has a good reporting package. The firm has been able to show me payer issues, short...
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Relationship, Services
Revecore delivers really well. I think that their performance is very consistent, dependable, and...
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Relationship
One of the things that Revecore could do to exceed our expectations would be to listen more to our...
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Relationship, Services
I don't feel like Revecore is robust enough in their analytics to really capture what could be out...
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Value
We have actually had to go back to Revecore on invoices and say they shouldn't have charged us for...
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Relationship
I'm big on communication and want to talk through what we are seeing and how we can partner...
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Relationship
The firm does not consistently exceed our expectations. They have changed some leadership and the...
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Relationship, Services
Revecore does our Medicare collections for us, and they do some out-of-state Medicaid enrollment for...
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Loyalty
When I look for a firm, I look for someone who is really going to dig into the contracts and really...
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Relationship, Services
Revecore internally needs a different development to expedite or make the services that they provide...
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Relationship
One thing I would highlight about Revecore is the partnership and the one-on-one interaction with...
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Relationship
If there is a discrepancy, like maybe a payer didn't pay as much as they were supposed to, Revecore...
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Relationship, Services
I think Revecore is innovative. They are just knowledgeable. Revecore can take an 835 and an 837,...
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Value
Revecore is contingency focused, so they don't charge us until they recover money. If they think...
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Relationship
When I think of innovation, I want to know what Revecore’s strategic road map looks like and whether...
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Services
A lot could be improved in Revecore’s reporting. We have conducted a deep dive into our contracting...
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Relationship
Revecore’s strength is that they continually find dollars we have missed. They seem very detail...
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Relationship
Revecore does a great job, but it would behoove them to be on-site more or to have more on-site...
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Relationship, Services
I have not had any issues with the reporting. It could be better, but I don't think we have any...
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Relationship
If we have a question or a concern, the firm is willing to listen and act. The quality of the firm’s...
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Services
Revecore is a firm we enjoy working with. On the zero-balance review side, they find a pretty...
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Services
The one warning I have about Revecore is that they are looking at offshoring certain things, and I...
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Relationship
In terms of innovation on the zero-pay side, Revecore does a lot to ensure they have a high...
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Relationship
Revecore’s client services folks are really good relationship managers, and that makes our...
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Relationship
Revecore is great. We just expanded, and Revecore adjusted very well. They are amazing. And they...
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Relationship, Services
Revecore is sort of an accumulation of niche companies over the years into one. The firm provides a...
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Relationship, Value
Revecore doesn’t just come in, try to collect money, and walk away. They meet with us frequently and...
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Relationship
Revecore is very straightforward in how they invoice. Our engagement with them was also very...
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Relationship, Services, Value
I ask Revecore for information, and they don’t charge me extra. When they identify an underpayment...
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