Revecore Underpayment Recovery Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Operations
Revecore does a pretty good job, but we still have other go-behind vendors that find things that...
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Loyalty, Relationship
We have been pretty loyal to Revecore for a while, so I don't know that we have thought about...
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Relationship, Services
Revecore’s reporting is very clean. The support, the feedback, the summaries, and everything is all...
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Relationship
We have a really good relationship with Revecore; they are very easy to work with. We have regular...
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Relationship, Services
Revecore has been moderately innovative because they have stayed pretty much the same over the last...
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Relationship
Revecore is very resourceful and very customer focused. I love that they do analytics in advance to...
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Services
With the firm’s reporting, we get stuff in Excel. The reporting is good, so Revecore downloads it...
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Services
When I think of innovation, I think about technology, automation, and that level of creativity, and...
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Loyalty, Relationship
I hired the firm because I have used Revecore, which originally was Bottom Line Systems, in the last...
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Relationship, Services
The firm's manager we work with has been really good and responsive, but the firm needs to beef up...
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Services
Revecore has a good reporting package. The firm has been able to show me pair issues, short...
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Relationship, Services
Revecore delivers really well. I think that their performance is very consistent, dependable, and...
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Relationship
One of the things that Revecore could do to exceed our expectations would be to listen more to our...
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Relationship, Services
I don't feel like Revecore is robust enough in their analytics to really capture what could be out...
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Value
We have actually had to go back to Revecore on invoices and say they shouldn't have charged us for...
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Relationship
I'm big on communication and want to talk through what we are seeing and how we can partner...
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Relationship
The firm does not consistently exceed our expectations. They have changed some leadership and the...
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Relationship, Services
Revecore does our Medicare collections for us, and they do some out-of-state Medicaid enrollment for...
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Loyalty
When I look for a firm, I look for someone who is really going to dig into the contracts and really...
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Relationship, Services
Revecore internally needs a different development to expedite or make the services that they provide...
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Relationship
One thing I would highlight about Revecore is the partnership and the one-on-one interaction with...
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Relationship
If there is a discrepancy, like maybe a payer didn't pay as much as they were supposed to, Revecore...
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Relationship, Services
I think Revecore is innovative. They are just knowledgeable. Revecore can take an 835 and an 837,...
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Value
Revecore is contingency focused, so they don't charge us until they recover money. If they think...
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Relationship
When I think of innovation, I want to know what Revecore’s strategic road map looks like and whether...
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Services
A lot could be improved in Revecore’s reporting. We have conducted a deep dive into our contracting...
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Relationship
Revecore’s strength is that they continually find dollars we have missed. They seem very detail...
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Relationship
Revecore does a great job, but it would behoove them to be on-site more or to have more on-site...
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Relationship, Services
I have not had any issues with the reporting. It could be better, but I don't think we have any...
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Relationship
If we have a question or a concern, the firm is willing to listen and act. The quality of the firm’s...
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Services
Revecore is a firm we enjoy working with. On the zero-balance review side, they find a pretty...
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Services
The one warning I have about Revecore is that they are looking at offshoring certain things, and I...
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Relationship
In terms of innovation on the zero-pay side, Revecore does a lot to ensure they have a high...
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Relationship
Revecore’s client services folks are really good relationship managers, and that makes our...
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Relationship
Revecore is great. We just expanded, and Revecore adjusted very well. They are amazing. And they...
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Relationship, Services
Revecore is sort of an accumulation of niche companies over the years into one. The firm provides a...
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Relationship, Value
Revecore doesn’t just come in, try to collect money, and walk away. They meet with us frequently and...
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Relationship
Revecore is very straightforward in how they invoice. Our engagement with them was also very...
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Relationship, Services, Value
I ask Revecore for information, and they don’t charge me extra. When they identify an underpayment...
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Services, Value
Several years ago, underpayment recovery was a business that was really heavily reliant on people...
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Services, Value
Revecore is a consistent performer. There have been times when they have come across certain things...
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Relationship, Services
There have been a couple of occasions when I have asked Revecore not to do something, and they have...
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Relationship, Services
Revecore is good and has given us some tips that we use for underpayment recovery.
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Relationship
Sometimes Revecore is constantly looking at the same payers over and over, and I don't know that...
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Relationship, Services
The level of review that Revecore does is quite in depth, and they have been great. We get...
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Relationship
One time, we were having an issue and Revecore sent somebody great. We were able to reach out to...
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Value
Revecore avoids charging for every little thing. They even go back if they find a recouped account...
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Relationship
Revecore works with people on our team to help improve their system. We have a great team, and I...
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Relationship
Revecore has been great to work with. They are very accommodating, and I honestly don't have a bad...
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Relationship
We have expanded Revecore’s footprint. They are pretty aggressive, and they have been very...
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Relationship
Revecore is very consistent, but there are some expectations we have about our interactions that the...
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Relationship
The executive person we work with at Revecore is great, and the regional manager is very sharp, pays...
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Value
I validate Revecore’s invoices, and they only charge us when they collect. I have had issues with...
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Relationship, Services
In general, we are happy with Revecore. The only thing that I struggle with is really the...
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Relationship, Operations
Revecore is very responsive. With their leadership team, I feel like I'm not just dealing with a...
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Relationship
Revecore is very proactive. They will actually email me if something is hitting close to timely, and...
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Relationship, Services
The trending is not super strong with Revecore. That has been a little spotty as far as feedback...
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Relationship, Services
For a long time, Revecore has been working with our contracts. Every month, they keep pushing me for...
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Relationship
We hired Revecore to help recover our underpayments because we have a big underpay problem,...
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Relationship
Working with Revecore is getting to be adversarial, which is a shame. We don't think that they are...
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Relationship, Operations
I think the problem with Revecore is the way they do their business. It seems like the new...
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Value
If Revecore had started turning the boat around and getting the figures that we thought they were...
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Services
Revecore is doing well in other areas, but the underpayment piece is just sad. They don’t get the...
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Relationship
Of all the vendors that I have worked with, Revecore has been the easiest. They are available almost...
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Relationship, Services
Revecore’s biggest strengths are their revenue integrity team, coding, and fines. Also, on the...
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Relationship
Revecore is phenomenal. They are a great partner. They are highly responsive and highly...
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Operations, Services
Revecore looks beyond the basic calculation of a contract paid to a model; they incorporate lessons...
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Relationship
Revecore is good at communicating with us on a regular cadence and coming to us with opportunities...
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Relationship
My experience with Revecore has been pleasant. They are very open to feedback and recommendations to...
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Value
The firm is paid a percentage of what they collect. If they don't collect anything, they are not...
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Relationship
The firm's staff is not wowing me at the moment. But they are open, kind, and courteous. They are...
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Relationship
The firm exceeds my expectations because of their communication and willingness to adapt to what I...
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Relationship, Value
The firm doesn't drive tangible outcomes for us. They tell us about the things they find and the...
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Relationship, Value
Revecore exceeds our expectations in terms of working with other firms. When we have issues or...
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Relationship
We have a great relationship with the firm’s representatives up to some of their top executives.
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Loyalty, Services
The firm could do a lot more automation instead of the manual processes that we do now. That is...
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Relationship
The firm’s staff is very knowledgeable. When we have an issue, we sit down to talk to people, and...
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Relationship
We have had a lot of discussions with the firm. They often want us to hold their hand to help them...
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Value
We receive our money's worth from the service but only because the firm gets paid for what they find...
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Relationship
The firm has a person who works on Medicaid and others who work on BCBS, and Revecore is very...
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Value
Revecore avoids charging for every little thing. Their services are very fairly priced and very...
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Services
We hired Revecore to do our secondary underpayment recoveries. They come behind our revenue cycle...
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Operations
Revecore pays good attention to detail with their onboarding. They are extremely organized and well...
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Relationship
We have regular meetings with Revecore. They are very easy to work with, and they provide good...
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Relationship, Value
Revecore has been able to find our underpayments and do a good job recovering them, and they do not...
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Value
Revecore will find things and work them, but then they hand things off to us. The firm is not trying...
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Relationship
Revecore could have been probably a little more transparent about how they were working on a couple...
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Loyalty, Relationship
We went through a vendor review for Revecore. We did have the opportunity to look at others as well,...
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Relationship, Value
Revecore is very good when we question something on our invoices. We are comfortable with the firm...
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Relationship
We definitely have a partnership with Revecore. The firm's strengths are in their communication,...
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Operations
We initially had a bumpy start with the firm, and the issue was on our side because we didn't have...
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Relationship
We slipped on communication when my team wasn't billing the firm like they were supposed to, and I...
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Relationship
Our leaders from the firm are really good. They keep me up-to-date. If anything changes, they send...
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Relationship, Services
Unlike most firms, Revecore integrated within our own internal teams to try to do a root cause...
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Relationship, Operations
Revecore could maybe expand to different services. We tried to get them to help or be more involved...
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Relationship
At first, Revecore’s executives were more involved. As time has gone by, the service has become just...
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Relationship
I have worked with a lot of different firms in a lot of different spaces, and I find Revecore to be...
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Loyalty, Relationship
In the past, my overall satisfaction was at the top of the scale, but currently, it is a little low....
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Relationship
I really can't say enough good things about our account person. They are a real pleasure to work...
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Relationship, Value
Revecore is very easy to work with. The firm has an algorithm that sometimes catches different...
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Relationship
Each year we partner with Revecore, we see growth in what they recover. Dollars are great, but we...
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Relationship
Our account manager from Revecore has been with us the whole time. We have other account managers...
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Services
The payers are doing many things to try to reduce what they have to pay. Revecore not only works...
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Relationship
We have a strong continuity of Revecore team members who work with our organization. The team...
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Loyalty, Relationship
We have worked with Revecore for quite a while. Really, I think we chose the firm because of their...
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Value
Revecore follows our internal underpayment team to ensure that we haven't missed anything. I think...
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