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Analyst/Coordinator

I can’t imagine our satisfaction being higher in a year from now unless there are some major changes....

Mar 2021
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Analyst/Coordinator

We have been having some issues with the vendor’s support for a few months. We had to go to one of...

Mar 2021
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Analyst/Coordinator

The product was sold as a super customizable product, and we were told that the vendor would always...

Mar 2021
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Analyst/Coordinator

The vendor is not proactive at all. They know things are broken, and we have had to push for...

Mar 2021
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Analyst/Coordinator

Even with all of our complaints about the product, it is still one of the better products on the...

Mar 2021
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Analyst/Coordinator

The vendor rolled out two more report types during their last update, but that ended up breaking...

Mar 2021
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Analyst/Coordinator

During our last upgrade, we were down for a long time due to some unforeseen issues. We had told the...

Mar 2021
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Analyst/Coordinator

Some of the vendor’s modules talk to each other, but others don’t. The high cost is really...

Mar 2021
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Analyst/Coordinator

The vendor’s ongoing training has really subsided. Now they just have online training modules to...

Mar 2021
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Analyst/Coordinator

The reporting in the system is extremely difficult to use. I am pretty tech savvy, but it really...

Mar 2021
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Analyst/Coordinator

RL6 Solutions has many positives, but it is like a lot of other programs that use a cloud. When...

Mar 2021
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Analyst/Coordinator

I feel like RL6 Solutions has a high ceiling for what it is capable of. I am not sure whether I am...

Mar 2021
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Analyst/Coordinator

The best thing about RL6 Solutions is its communication. It has built-in tasks and notifications...

Mar 2021
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Analyst/Coordinator

I would love it if there was more training for RL6 Solutions. I have heard that that used to be the...

Mar 2021
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Analyst/Coordinator

We have an internal contact at RLDatix. If we are struggling with something, we can reach out to...

Mar 2021
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Analyst/Coordinator

I find the system easy to use. I have gotten a lot of feedback from our team members, and they seem...

Mar 2021
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Analyst/Coordinator

I don't often reach out to the vendor's support people, but when I have contacted them for help with...

Mar 2021
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Analyst/Coordinator

The vendor has training modules that are available. We can sign up for them and review how to use...

Mar 2021
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Analyst/Coordinator

When our surgery centers were brought on, the integration went pretty smoothly.

Mar 2021
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Analyst/Coordinator

There are a lot of reports and other things that are offered through the system, but I haven't...

Mar 2021
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Analyst/Coordinator

We started on the product pretty early on, and it would have been helpful for our administrator to...

Mar 2021
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Analyst/Coordinator

It isn't easy to train users on the system. I do a lot of the training after the vendor provides...

Mar 2021
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Analyst/Coordinator

The system is web based and uses Google Chrome as opposed to other web browsers that we use...

Mar 2021
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Analyst/Coordinator

The system does address all of the workflow issues, gaps, and processes that we have. We are still...

Mar 2021
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Analyst/Coordinator

We have had to seek documents and follow up with the vendor about those documents. They have...

Mar 2021
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Analyst/Coordinator

My score a year from now will probably be lower because of the upgrade we are waiting on. The way...

Mar 2021
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Analyst/Coordinator

A lot of people say that the system is not user friendly or easy to use, but I think that depends on...

Mar 2021
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Analyst/Coordinator

RL6 Solutions is pretty expensive. RLDatix charges for anything, such as training. I would like to...

Mar 2021
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Analyst/Coordinator

Based on what I know, we will have the system for a long time. I would probably purchase it again....

Mar 2021
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Analyst/Coordinator

We don't get any updates from the vendor. When there are issues that everyone is experiencing, it...

Mar 2021
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Analyst/Coordinator

In terms of getting our money's worth, I want there to be more integration of systems. For example,...

Mar 2021
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Manager

We did an upgrade on the system, and there were a couple of hiccups, but they were pretty minor. The...

Mar 2021
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Manager

The vendor could have ongoing offerings for training. There are new leaders that use the system, and...

Mar 2021
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Manager

Integration and interoperability are high on our priority list, and we have some integration options...

Mar 2021
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Manager

Running reports on the system is the opposite of intuitive. Once we get the kinks and glitches down,...

Mar 2021
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Analyst/Coordinator

RLDatix's response time for product issues is very slow. I would like to see the vendor improve...

Mar 2021
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Analyst/Coordinator

The transition from Quantros to RLDatix was pretty rocky. The communication was also rocky in terms...

Mar 2021
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Analyst/Coordinator

We get a lot of outcomes with the solution. The reporting features are very helpful, and we can also...

Mar 2021
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Analyst/Coordinator

I would assume that this past year especially has been somewhat challenging for the vendor because...

Mar 2021
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Analyst/Coordinator

The initial go-live process was fantastic. The vendor stuck with us for quite a long time after we...

Mar 2021
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Analyst/Coordinator

The product is easy to use. RLDatix has a fantastic support system for system administrators in...

Mar 2021
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Analyst/Coordinator

I don’t know whether the issue is RLDatix’s fault or our fault, but we get a lot of complaints from...

Mar 2021
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Analyst/Coordinator

RLDatix is coming out with a lot more versions more regularly, so I think they are addressing...

Mar 2021
(0)
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Analyst/Coordinator

RLDatix will put things out on the hub, but we have to proactively go out and look for them. They...

Mar 2021
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Analyst/Coordinator

We pay a fee for maintenance and support through the help desk. It is up to us whether we want...

Mar 2021
(0)
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Manager

We don’t really have any challenges with the vendor's help desk or things like that. I don’t get a...

Mar 2021
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Manager

The objectives we were hoping for when we implemented the system have been achieved, but as the...

Mar 2021
(0)
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Manager

We are not the most advanced users of the application, but when we put in a request and we are going...

Mar 2021
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Manager

I would recommend the vendor. For what they do in the industry, the product is not bad. The vendor...

Mar 2021
(0)
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Analyst/Coordinator

If I had my choice, SRM Solutions would be a part of our long-term plans. We have had the software...

Mar 2021
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Analyst/Coordinator

RLDatix bought out Quantros, so the product that I am using is not really RLDatix’s product; it is...

Mar 2021
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Analyst/Coordinator

It is easy to manage events in SRM Solutions. It is easily organized, and I can see and view events...

Mar 2021
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Manager

RLDatix's solution has fulfilled all of our needs. It gives us the information and functionality...

Mar 2021
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Manager

In terms of the vendor keeping their promises, things are a little iffy. They have a solid product,...

Mar 2021
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Manager

From what I have heard from past go-lives, the vendor has been pretty good. They try to meet their...

Mar 2021
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Manager

The product is very easy to use and very intuitive. I don’t hear complaints from the users on that...

Mar 2021
(0)
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Manager

The system is not meeting all of our needs. I believe there is functionality within the application,...

Mar 2021
(0)
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Analyst/Coordinator

SRM Solutions isn’t a perfect product, but it is meeting the needs that we have for a reporting...

Mar 2021
(0)
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Analyst/Coordinator

An annual check-in with RLDatix would be great. They have excellent customer service with their...

Mar 2021
(0)
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Analyst/Coordinator

Quantros Risk was bought out by RLDatix. The system is still basically the same product, but they...

Mar 2021
(0)
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Analyst/Coordinator

The only reason I think RLDatix is a little bit expensive is because of their payment structure....

Mar 2021
(0)
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Manager

I would purchase this system again if starting over, although I would consider other products as well....

Mar 2021
(0)
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Manager

I appreciate that I have a main contact from the vendor that I can call if I feel like people aren’t...

Mar 2021
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Manager

I appreciate the upgrades on the product itself, and the vendor seems to be continually trying to...

Mar 2021
(0)
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Manager

I don't like some of the solution's question fields, but I cannot alter them. There is one field...

Mar 2021
(0)
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Director

We have no plans to get rid of RL6 Solutions anytime soon. With COVID-19, we are trying to get...

Mar 2021
(0)
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Director

We have done upgrades to RL6 Solutions, and there are some things that I know we could pay more for....

Mar 2021
(0)
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Director

RLDatix has really good training up front, but we have to pay for any training after that. That has...

Mar 2021
(0)
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Director

The system pulls basic demographic data, so there is very minimal interoperability because that is...

Mar 2021
(0)
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Director

I like the format of RL6 Solutions' reporting as well as the ease of navigation.

Mar 2021
(0)
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Manager

I have been very impressed with RLDatix and their technology. They have been very helpful when we...

Mar 2021
(0)
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Manager

There are some calculated fields that are hard-coded into the system, and we would like to create...

Mar 2021
(0)
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Manager

I think RL6 Solutions is fairly intuitive, but my background is in computer-based information...

Mar 2021
(0)
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Manager

We just updated the solution, and it seems better, but it was very lacking in the past. Before, my...

Mar 2021
(0)
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Manager

RLDatix's support is phenomenal. My account manager has been very helpful. We have had a very good...

Mar 2021
(0)
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Director

PolicyStat is easy to use. I find it to be one of the most user-friendly systems that I have used...

Mar 2021
(0)
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Director

The support for PolicyStat is excellent. The vendor provides great follow-through. They do what they...

Mar 2021
(0)
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Director

PolicyStat requires that a name be attached to a new policy. That is problematic for us because we...

Mar 2021
(0)
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Analyst/Coordinator

RL6 Solutions has been pretty good. RLDatix has been pretty easy to work with. They have a pretty...

Mar 2021
(0)
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Analyst/Coordinator

We sometimes get into some deep technical challenges, and that is an opportunity for RLDatix to...

Mar 2021
(0)
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Analyst/Coordinator

We are growing and think we are a valuable customer, so whatever the vendor can do to help us with a...

Mar 2021
(0)
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Analyst/Coordinator

I think the vendor is working on the cloud solution. I would like them to speed up their cloud...

Mar 2021
(0)
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Director

I would purchase the system again, but I would probably do different things knowing what I know now....

Mar 2021
(0)
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Director

I have never really had any issues with the vendor not keeping promises. We haven’t had much...

Mar 2021
(0)
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Director

Everything with upgrades to the system runs smoothly. If an upgrade is needed, the vendor just lets...

Mar 2021
(0)
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Director

I know the system can do a lot more for me, but I just don’t know how to work certain reports and...

Mar 2021
(0)
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Director

Overall, our experience has been great. The system is user friendly to a point, except when it comes...

Mar 2021
(0)
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Analyst/Coordinator

Sometimes our event submitters feel out of the loop because when they submit an event, they can't...

Mar 2021
(0)
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Analyst/Coordinator

When I reach out to the RLDatix support people, they are quick to respond and helpful. I always get...

Mar 2021
(0)
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Manager

RLDatix does a good job with training and implementation. We have access to many online training...

Mar 2021
(0)
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Manager

RLDatix's solution is very easy to use. Our new staff members pick up the system quickly. They...

Mar 2021
(0)
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Manager

RLDatix sends emails to the administrators, and that is it. RLDatix doesn't follow up and let us...

Mar 2021
(0)
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Manager

We had a very smooth implementation. Our most recent upgrade went really well. We were able to...

Mar 2021
(0)
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Manager

When there is any kind of troubleshooting for RL6 Solutions, superusers are able to handle it. It is...

Mar 2021
(0)
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Manager

I wish that I had been there for the implementation of RL6 Solutions because I would have made a...

Mar 2021
(0)
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Analyst/Coordinator

The vendor has only charged me what I have contracted to pay. They have gone out of their way to do...

Mar 2021
(0)
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Analyst/Coordinator

I like the product. I have nothing bad to say. It is very easy to use. I like that the functionality...

Mar 2021
(0)
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Analyst/Coordinator

For users that don’t use the system every day, SRM Solutions can be a little scary, even though it...

Mar 2021
(0)
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Analyst/Coordinator

I have told the vendor they need to work on some of the modules in SRM Solutions. One is event...

Mar 2021
(0)
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Analyst/Coordinator

We have had a lot of issues with the system going down a few times. After a user goes into an...

Mar 2021
(0)
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Analyst/Coordinator

A lot of the system's process just seems tedious. Users get access to Datix Solutions, and we would...

Mar 2021
(0)
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Analyst/Coordinator

A major problem that we have and would like to see changed is customizing the system per user. Right...

Mar 2021
(0)
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Analyst/Coordinator

The last time we ever spoke to the vendor on the phone was when we were going through the go-live...

Mar 2021
(0)
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Manager

Generally, the vendor's pricing is okay. There are some times when we want additional services that...

Mar 2021
(0)
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Manager

The vendor's support, in terms of their website, is cumbersome, and it is hard to find information....

Mar 2021
(0)
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Manager

There was a time when I felt like I could call the vendor when I needed support or something, and...

Mar 2021
(0)
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Analyst/Coordinator

The system almost seems like a great product, and the help that we receive is phenomenal once we are...

Mar 2021
(0)
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Analyst/Coordinator

The way RLDatix gets their reports is not user friendly. It seems a little convoluted to navigate...

Mar 2021
(0)
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Analyst/Coordinator

RLDatix’s customer service people are hard to reach. We usually contact them by phone for safety...

Mar 2021
(0)
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Analyst/Coordinator

Sticking with this product for the next few years just depends on where we are and whether we are...

Mar 2021
(0)
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Analyst/Coordinator

The go-live process was amazing. We had someone who was more than great; we always joke that we want...

Mar 2021
(0)
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Analyst/Coordinator

The product is just doing the basics for us; it doesn’t really require any other platform or...

Mar 2021
(0)
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Director

The system is dysfunctional because it is not user friendly for our staff. The system is so bogged...

Feb 2021
(0)
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Director

The vendor has pinpointed some challenges, and they have solutions, but the process has been very...

Feb 2021
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Director

Having access to some of the executive team members has been very helpful because if there is an...

Feb 2021
(0)
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Manager

I haven't seen a lot of upgrades with PolicyStat, but I also haven't seen a lot of problems that...

Feb 2021
(0)
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Manager

The vendor's support people are really easy to work with. I really haven't had issues where I have...

Feb 2021
(0)
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Manager

PolicyStat has been very easy to work with. The system keeps all of our policies in one area and...

Feb 2021
(0)
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Director

When Datix and RL Solutions merged, Datix Solutions was an old Datix product, and I think the vendor...

Feb 2021
(0)
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Director

RLDatix can improve their communication and touch base more frequently with us or have touchpoints...

Feb 2021
(0)
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Manager

Some of PolicyStat’s major strengths are its ease of access and intuitive usability. The system...

Feb 2021
(0)
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Manager

There are functionalities in PolicyStat that could be improved. I don’t know that the vendor has...

Feb 2021
(0)
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Analyst/Coordinator

There is an additional cost depending on what changes are needed. I don’t think there is clarity...

Feb 2021
(0)
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Analyst/Coordinator

Some of what the solution is said to do works great, and some functionalities, like the really...

Feb 2021
(0)
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Analyst/Coordinator

We want more training on the things that we can do. There are things that we could probably do...

Feb 2021
(0)
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Analyst/Coordinator

We would like to feel more connected with the staff. Executive involvement never happens. The only...

Feb 2021
(0)
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Analyst/Coordinator

Things could be improved, but the system does serve the purpose of what we are using it for, and...

Feb 2021
(0)
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Analyst/Coordinator

Our satisfaction with upgrades would probably be better if the RLDatix people’s knowledge of the...

Feb 2021
(0)
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Analyst/Coordinator

RLDatix keeps all of their promises, but the process of being connected with the RLDatix team could...

Feb 2021
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Manager

RLDatix doesn't charge us more than they say they will. They actually charge us less than what we...

Feb 2021
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Manager

I like the system because of the end-user searching capabilities. End users don't have to know an...

Feb 2021
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Manager

After a couple of upgrades, RLDatix took away some key things we had used in our workflows. The...

Feb 2021
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Nurse

When we transferred to RLDatix's SRM Solutions, the implementation was a seamless effort. We didn't...

Feb 2021
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Nurse

Frontline users complain about how long it takes to do things in SRM Solutions, but we think that...

Feb 2021
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Director

At this point, we have no plans to change. There are little, quirky things about the system, but...

Feb 2021
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Director

As far as the interactions we have with RLDatix now, everything is remote. We can get somebody on...

Feb 2021
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Manager

We bought a comprehensive plan to pay for things, and for anything that isn't perfectly within that...

Feb 2021
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Manager

We only met the executives once. There hasn't been another conference. Unless we go to the RL...

Feb 2021
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Manager

There have always been issues. Generally, RLDatix comes out with new features with great promises,...

Feb 2021
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Manager

When we report issues to RLDatix, they are hardly responsive to our tickets. They really try to jump...

Feb 2021
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Manager

It doesn't seem like RLDatix has adequate testing going on to make sure that their products are...

Feb 2021
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Manager

A lot of the things that RLDatix recommended during the go-live have had detrimental effects on the...

Feb 2021
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Director

RLDatix is very flexible. One time I was really booked with some other things, and our main contact...

Feb 2021
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Director

RLDatix did a really good job with their demo presentation. I was impressed. It was good to see the...

Feb 2021
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Manager

We enjoy using everything on the solution because most of the information populates from our EMR...

Feb 2021
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Manager

It would be so helpful if we could move items with up or down arrows with a simple click or even a...

Feb 2021
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Manager

As far as communication goes, we had to ask the vendor recently when we were doing our upgrades. We...

Feb 2021
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Manager

The vendor does not offer ongoing training. We would love to see some simple basics like a web-based...

Feb 2021
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Manager

I would like the solution to be a little bit more flexible. Sometimes when we do searches, we type...

Feb 2021
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Manager

We have a point person, and we usually go to that person directly either by calling or emailing....

Feb 2021
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Manager

The solution is a little wonky and hard to get used to. The solution has the ability to run pretty...

Feb 2021
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Manager

My advice to others getting the solution is to learn all the information they can. They should try...

Feb 2021
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Manager

We found out about the vendor’s transition at a conference. We went looking for the Quantros booth...

Feb 2021
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Manager

We did quite a bit of comparing with other solutions, and we found that while some might have...

Feb 2021
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Manager

Reports are huge in being able to communicate and extrapolate the data that we need so we can track...

Feb 2021
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Manager

Our representative was great about teaching us. That person was very knowledgeable, and once that...

Feb 2021
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Manager

I don’t know that we are aware of what the vendor's vision is. That is part of an overall...

Feb 2021
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Manager

The vendor has multiple good updates throughout the year, but nothing that has made things...

Feb 2021
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Manager

It is hard to put the date of birth in for the patient and to change some dates. A lot of people...

Feb 2021
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Manager

The person who initially trained us was really good but was in a hurry. They knew the product so...

Feb 2021
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Manager

The vendor used to do webinars, and I used to go on those a lot for reporting. It would be helpful...

Feb 2021
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Analyst/Coordinator

On occasion, I have looked online for RLDatix modules that we could utilize for further training....

Feb 2021
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Analyst/Coordinator

RL6 Solutions usually works pretty well when we can get an end user's account set up. The issue...

Feb 2021
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Analyst/Coordinator

We do have a little bit of a problem doing upgrades on the product. With the last upgrade we did,...

Feb 2021
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Analyst/Coordinator

The vendor keeps their promises, but individually speaking, our representative in charge of the...

Feb 2021
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Analyst/Coordinator

The vendor does not nickel-and-dime us. Every single encounter I have had with the vendor shows they...

Feb 2021
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Analyst/Coordinator

The vendor has really good potential, and they are a good company. Every one of their people works...

Feb 2021
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Analyst/Coordinator

We have done upgrades recently on our training server, and soon, we will move into production. I...

Feb 2021
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Analyst/Coordinator

A separate division does our IT support. When I need assistance, I go to our local support people,...

Feb 2021
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Manager

Based on our recent challenges, the upgrades have seemed to be more unstable. We are just so...

Feb 2021
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Manager

I used to work with other vendors, and all of the people have the same complaints. We are going to...

Feb 2021
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Analyst/Coordinator

The system is very special in the area of risk management. I am very happy with the product and most...

Feb 2021
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Director

I haven't heard of any complaints about the product. One of my goals is to ensure that we are always...

Feb 2021
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Director

As long as RLDatix customers have their support contracts and are staying current, RLDatix won't...

Feb 2021
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Manager

Between what we were told during the initial presentation and what we found out during the full...

Feb 2021
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Manager

I really appreciated the implementation team members and their willingness to try and address our...

Feb 2021
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Manager

One of the places where I have had some heartburn is with the vendor's support people. The problem...

Feb 2021
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Manager

The process of data migration during the implementation brings down my rating. Working with the...

Feb 2021
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Manager

The product was a little less effective than I had hoped, but it is definitely an improvement over...

Feb 2021
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Director

From the system and application perspective, I support the product to make sure that it is...

Feb 2021
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Director

We are actually getting ready to roll out the smartphone app after we do the next upgrade, and that...

Feb 2021
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Director

RL6 Solutions drives tangible outcomes because it follows our whole risk mitigation process. RLDatix...

Feb 2021
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Director

The vendor is very quick to help us get an issue resolved, and we get good service from them. Every...

Feb 2021
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Director

We pay the vendor a flat fee based on the number of users or managers that we put in the system. I...

Feb 2021
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VP/Other Executive

RL6 Solutions is easy to use. I really like having the web-based platform. It makes navigation and...

Feb 2021
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VP/Other Executive

The reporting from RL6 Solutions is a bit cumbersome. The standard reports are easy, and I like...

Feb 2021
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Nurse

RLDatix works really well with other vendors on transferring data and making it work with other...

Feb 2021
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Nurse

For the most part, RLDatix keeps their promises. The only times they may not keep their promises is...

Feb 2021
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Nurse

There is always room for improvement. I see our satisfaction with RL6 Solutions possibly increasing...

Feb 2021
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Analyst/Coordinator

We use this solution for a lot of reporting. This solution has been very beneficial for our process...

Feb 2021
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Analyst/Coordinator

Sometimes, our staff members feel that submitting an event is a little time consuming. But we like...

Feb 2021
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Analyst/Coordinator

RLDatix's support is done through email. They are usually pretty quick about getting back to us, and...

Feb 2021
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Analyst/Coordinator

RLDatix has an online community forum where we can communicate with other users. I have only browsed...

Feb 2021
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Analyst/Coordinator

RLDatix's acquisition of Quantros Safety Solutions was a pretty neutral experience for us. It was...

Feb 2021
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Director

RLDatix was amazing. They recorded all of their training so that we could go back and reference it....

Feb 2021
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Manager

RLDatix offers add-ons that are outside of the contractual realm of what we are paying for. Their...

Feb 2021
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Manager

The vendor provides short videos that are good for busy people. However, those videos don't always...

Feb 2021
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Manager

Switching to RL6 Solutions has been a pretty big change for us. The vendor has a different...

Feb 2021
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Manager

Reporting an event in RL6 Solutions is easy and intuitive. I have no problem with that. That is...

Feb 2021
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Manager

Some functionality in RL6 Solutions doesn't work as we thought it would. Many users can't see the...

Feb 2021
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Analyst/Coordinator

Datix Solutions is a good product. It is easy to use, and it is very easy to extract information,...

Feb 2021
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Analyst/Coordinator

Datix Solutions kind of takes care of itself, we don’t have a lot of contact with RLDatix. The...

Feb 2021
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Analyst/Coordinator

I would like to have more information available for my own learning so that I can go back and refer...

Feb 2021
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Director

We use a lot of RL6 Solutions' standard features. The system uses a lot of form fields. We...

Feb 2021
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Director

One of RLDatix's strengths is definitely their communication skills. RLDatix is always very...

Feb 2021
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Director

I don't think that I have one item that I would recommend as an area of improvement for RLDatix....

Feb 2021
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Director

Our whole health system is using RL6 Solutions. We are definitely able to use the reporting to make...

Feb 2021
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Director

The biggest strength of RL6 Solutions is that the forms are customizable. We can always eliminate...

Feb 2021
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Director

If I were to start over, I would probably look at other products before purchasing RL6 Solutions. In...

Feb 2021
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Director

If anything improved our satisfaction with the product, it was purchasing 100 hours of support...

Feb 2021
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Director

If the vendor would have come on-site, looked at our facility, and then helped us build the system,...

Feb 2021
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Director

I think the system is fairly intuitive. Users just log in and can submit reports. RLDatix is...

Feb 2021
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Analyst/Coordinator

I don’t have much interaction since the vendor has changed names and merged with RLDatix. But the...

Feb 2021
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Analyst/Coordinator

RLDatix doesn’t have stellar technical support. When we need to reach out to them for support, we...

Feb 2021
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Analyst/Coordinator

The reporting aspect of Datix Solutions could be improved. I want cool reports. The reports are very...

Feb 2021
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Director

Getting service is a long, big administrative process. We must go from person to person. Sometimes...

Feb 2021
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Director

I like that the product addresses many different areas, but I don't necessarily think things are...

Feb 2021
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Director

My recommendation is for RLDatix to upgrade their training platform and their communication...

Feb 2021
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Manager

I am very happy to be working with RLDatix. I really like the company a lot; they do a lot of things...

Feb 2021
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Manager

For the Peer Review module, the vendor hosts a regular call where they review topics that came up in...

Feb 2021
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Manager

With RLDatix, we get an assigned consultant with a specific number of hours so that if we identify...

Feb 2021
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Manager

RLDatix has a lot of things already built that we can use as a model and guide if we want to do...

Feb 2021
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