RLDatix Patient Safety and Risk Solutions
Filtered view: All

Subject Expert
Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Analyst/Coordinator

I would tell people to look for a product that is geared toward ambulatory outpatient care and that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has made some advancements that I really like. The dashboard that RLDatix has implemented...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is pretty consistent about keeping their promises. The web tech support is amazing. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I can see how the vendor's payment structure would work for large facilities with lots of sites...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we open up the landing page in SRM Solutions, there is a laundry list of things that have been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor could clean up their communication around ongoing education. The education feels spotty...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

SRM Solutions is integrated with our EHR for single sign-on and patient-searching functionalities,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When closing a safety event, we go to the close button, and the even pops up, but it would be nice...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor executive involvement is nonexistent. I have no idea who my account manager is. It has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't getting our money's worth because we aren't utilizing the system to its full potential....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not be likely to recommend this product. I am more confused with it than anything. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be really helpful if I could have a short monthly call with the vendor. They could give us...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With SRM Solutions, we are able to evaluate, review, and track patient safety events. Overall, the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been satisfied with the vendor's implementation services. RLDatix's support is good. They...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the things that come with building a custom report are challenging. The system has some...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't really get one-on-one contact with our account representative from RLDatix. We can only get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system likes to know what our top type of event is to see whether we are getting more medical...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It might take RLDatix a while to keep their promises, but they get there.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a service plan with RLDatix, and I know that there are limitations on how many minutes we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When RLDatix was implementing our solution, there were some delays, but now things seem to be okay....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have access to RLDatix' hub. There are times when we think we should be able to do a certain...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a couple of things that we have asked RLDatix for, and we are still waiting to find out...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am always reaching out to RLDatix for help. I haven't gotten a lot of instruction on how to use...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With RLDatix’s product, we can track and trend clearly, and that has been a big benefit. I read the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our end users don't seem to have any problems with the product.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't like using the vendor’s online support hub. Instead, I call the support people when I have a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have taken advantage of the data that comes through the RLDatix system in a more meaningful way...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RL6 Solutions has come with challenges. The first challenge we encountered was with the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system requires a demanding time commitment. The reporting is robust, and we can access a lot of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If the decision were up to me, I would look for a different option because of the reporting...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, RLDatix keeps their promises, but we had one issue that was a big disappointment. During...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other than one instance, RLDatix has been prompt in helping us and has followed through on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I had big questions, I had access to whoever I needed. I don't know whether that would be the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It takes practice to be comfortable with this system. But RLDatix has some webinars and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When the system was Quantros Risk, I had a nice relationship with one person via email. If I had...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have several providers who work in different areas. When we use a safety event, we want to share...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know whether we would purchase this system again. We would investigate a couple of things to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are going to sunset RLDatix's system. We engage with another vendor, and their software better...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The outcomes we have seen because of RLDatix's system are that we are more operational and able to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first purchased the product, we knew it as Quantros Risk. The change to SRM Solutions caused...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can use the reporting tool as a way to keep our board members aware of the kinds of events we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix is good about letting us know when there is a problem or when they are going to shut the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are a little bit limited as to what we can do with the product. The alterations and things for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When people are first entering their event into the form, there are a lot of drop-down menus that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RLDatix has a very good program. However, I have learned what I have learned from reading on my own....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The few times I have had to deal with RLDatix for their customer service point, they have been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Using RLDatix’s product, we have been able to identify trends in certain events before they become...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have integrated RL6 Solutions with our employee roster. So whenever we need to search for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have wondered why certain things aren't easier to do in the product and why we can't pick up more...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our issues with the vendor's support have to do with the length of time that it takes for us to get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor regularly sends out automated email updates about what is new in their organization....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Putting in work tickets with the vendor was great at first because we had higher-up people from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RLDatix bought out the Quantros system. Since that conversion, there have been a few emails, but...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product works well as long as users figure out how to use it themselves. I would like to see...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

SRM Solutions works for what we were using it for. We don't know what else is available. We don't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell others that for simple uses, the solution works well. For tracking, it works well. It...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a good relationship with RLDatix. Whenever we have a problem, need to add something, or need...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have problems with running reports, and I would like to see the information a little more easily....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some people don't use the system very often and get stuck within the product. A lot of the issue is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RL6 Solutions has improved our ability to report on data. It has also made it easier for us to edit...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor helps us a lot without any additional costs.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

During our implementation, the vendor did many hours of training with us. The users that did that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has been pretty competitive with pricing. We pay a flat fee. We have to reevaluate every few...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementations and upgrades have been pretty seamless. The training is nonexistent. I am sure...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system seems to be pretty reliable. We don't have a lot of problems with it. We are dealing with...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't seen a whole lot of new features. The solution was built pretty specifically from the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The reporting side could be better. Building reports can be tedious and not user friendly. Figuring...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The transition from Quantros to RLDatix was very smooth. The vendor provided all the information up...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is doing really well with customer support. RLDatix has great customer support. We have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is really easy for us to navigate the system and figure out where we need to go to input certain...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is proactive because they send me emails every time an incident is entered. That allows...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RLDatix's promises are kept, but there are opportunities for the modules to be combined for the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would score the second representative we had after the go-live high, but I would score the first...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reports and dashboards are working well. We have implemented additional items through RLDatix,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I put something into the system, it usually takes two months for me to get results. I didn't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RLDatix used to be RL Solutions. Then, they merged with Datix. We had great success with the vendor...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RL6 Solutions is a fast solution. The vendor is constantly updating it, adding new forms, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For a while, the vendor was trying to get customers to hire the vendor's people as part of their own...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Using the solution has helped us to reduce falls. We were definitely able to increase our compliance...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is growing by the minute. They are bringing in a lot of things, but we can't buy too many...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has a good knowledge center. We can go into the solution and look at videos. The vendor...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have staff members and managers who complain about the system's follow-up abilities and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn't give us training. They just provide training on their website. We have to go in...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have been using the system for many years. I remember the older version, and I do like the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The issue we are always going to have is with managers not following up. RLDatix is doing their best...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training has been lagging. I would like to see more training refreshers. The materials are out...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ease of use has improved over the years. I had a lot of complaints when I started out, but the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RLDatix’s support is awesome. The turnaround time is normally less than 12 hours.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The problem is that our organization hasn't upgraded the solution since its implementation. That...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor hasn't provided us with any training for the system, but it would be beneficial if they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I manage my own module in the system. I built it from the ground up, so it is at its fullest...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I get a lot of support from RLDatix. The system does have glitches, but RLDatix is really good at...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are discrepancies when I run ad hoc reports. There are different types of reports where the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a great way to communicate within the system. If we have an event, it is easy for us to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For event submitters and basic users, the system is very easy to use, but when we talk to the users,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we have any product enhancements or ideas of what could be helpful for us, RLDatix definitely...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are limitations in the search feature. If we don't type something in precisely, the searching...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If I have any questions about pulling reports, my account representatives are very open about...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If RLDatix would touch base with us occasionally, that would be great. Their contract is a little...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RL6 Solutions is overly complicated for a hospital of our size. RLDatix seems to have designed the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RL6 Solutions could use a more modern user interface as well as better end-user queries,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is usually very good about keeping us informed about when there are changes and how we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I find it easy to log in and look people up. The little bit of the product that I use is fairly...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have struggled a little bit with the vendor's support. The vendor is working on the support, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our experience with RLDatix has been excellent. As long as nothing crazy happens, like the vendor...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

RLDatix could improve by providing communication materials to us around new upgrades or products...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The training materials around the reporting we get from RLDatix could be more user friendly. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

RLDatix is very good at supporting us and keeping us on the latest version of the system. They are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Some of our users complain about the solution because they struggle to fill out follow-up reports...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The solution has gotten a lot better over the years. RLDatix hasn't made any fundamental changes to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system has some administration challenges when it comes to giving people the right to see...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We pay for the product once a year, and we don't have to pay anything additional for support.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix could improve in their responses when we try to get them on the phone or via email.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the big outcomes we achieved with Datix Solutions was that we were able to create usable...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a little bit of delay in going live, but I don't know whether that was on the vendor or on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is room for free text, but for gathering feedback, a lot of the things we write are drop-down...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I want to be able to see in the system what somebody’s role and department are. I want to be able to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor does have a printout user guide that is easy to use and read. It is there for me when I...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The solution is good when I use it, but I have heard some end users say that using the system is too...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have given input to the vendor and have seen my suggestions included in the next rollout. That is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would tell others that if they need a certain report, the system can generate it with ease. I am...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The solution has done everything that I would want the system to do, but it is only as good as the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have had people say they would like to receive an email stating that they entered the safety...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Every time I have reached out to our representatives or anybody at RLDatix, they have always helped...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

If cost weren’t an issue, I would absolutely buy this product again. One positive outcome is that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has done well. They have always been very responsive to any requests. They are also nimble....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From the modules that we have used, the design has been fairly static; however, RLDatix is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We noticed a lag in RLDatix’s response times for everything for a while after the merger with Datix....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix needs to do a better job when we are doing implementations of upgrades that require...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We paid for a module, and it has been going on for months, but we have not been able to implement...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we use RL6 Solutions for risk and feedback management, the system is good from that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix's software is fairly steady. Looking back over all these years, the solution has been a good...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our quality and safety teams use the safety algorithms to measure and report from RL6 Solutions.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Things are working really well, and everyone seems very happy with the reporting measures in place.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like that even though RLDatix has grown a lot, I can still call someone from the company to move...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The outcome we have achieved with RL6 Solutions is being able to monitor the safety of patients,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quantros had a good product as it stood. When RLDatix purchased Quantros, I was quite nervous about...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is good for input. I struggle a bit with pulling data out of the system because it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had some great success with RLDatix's solution. We have moved several legacy systems and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have improved our reporting significantly with RL6 Solutions. We have quadrupled our reports. Our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use RL6 Solutions for patient experience, feedback, and complaints. The system allows us to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whenever RLDatix has to do a migration, the solution is down for a day. RLDatix should do migrations...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't seen any proactive reports or anything like that from the vendor.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PolicyStat’s formatting is difficult sometimes. For example, the functionality to copy and paste...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

RLDatix led us through the implementation process. We couldn't have gotten better guidance and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product has been fantastic. It has been a great way to manage our policies and changes,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We selected PolicyStat based on our previous experience. If I were talking to someone who was...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When I think about going into PolicyStat, I don't really have pain points. The vendor's videos in...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a leader in each department and wanted each leader to be able to manage their policies and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I run a specific report and send it out to all the groups, so everybody who might be in that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has minimal ongoing training. Maybe I could find the training if I dug in on the site.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PolicyStat is pretty much a standalone system in terms of integration. The system works well for one...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When there is a proxy designated in the workflow, PolicyStat lists who needs to approve it, but the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Within all the approval workflows, I have multiple workflows that have a specific committee as one...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Before, when I got somebody on the phone from the vendor, they were very helpful. Now, the vendor...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I get occasional emails from RLDatix where they are just asking how we are doing or wanting us to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of PolicyStat’s key strengths are the versions and the ease of use. The system is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The reminders that come up are fantastic, and we always have the latest version of the policies. If...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The review process is not seamless. That makes it hard to review a policy or to get feedback within...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As we have given the vendor feedback over the years, they seem to have made some changes based on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use PolicyStat to house and maintain our contracts and policies to make sure they uphold current...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has been excellent on pricing. The pricing has always been done very fairly for the service...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PolicyStat meets all our needs across the different care settings. Everything is in our system, and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support for PolicyStat is very good. Whenever I have a question, somebody is right on it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are little things I wish PolicyStat had, but I sometimes see those things incorporated in the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

An amazing tangible outcome from using PolicyStat is the fact that the system manages all my...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix was great during the implementation. Our experience was very good with the training piece....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t fill out any paper forms anymore. The system was built to populate the paper forms as...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RL6 Solutions has given us some great outcomes. We use a patient survey data company, and they have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our last upgrade seemed to go well in the testing environment, but there were a couple of hiccups...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Integration and interoperability are major strengths of RL6 Solutions. The quality measures, quality...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RL6 Solutions is a good solution and a good value for what it does. The team that uses the cause...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RL6 Solutions has room for improvement in terms of the speed of the way the module runs and the way...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RL6 Solutions is a nice product. It works. We are able to have quality reports and evaluate our...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we were looking at RL6 Solutions initially, the vendor said that they had a contract management...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution’s work with patient experience has really helped us be more compliant with regulatory...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love PolicyStat. Before we had this system, we had a manual process and books drawn all over...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I didn’t get any training on the system. I just logged in and began to use it. The system is that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love the system's approval workflow process. I can engage multiple stakeholders throughout the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has been able to find the information I need without going into multiple databases for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We do a lot of data tracking with patient events and look at trending in RL6 Solutions. Besides the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The gateway between our EMR and RL6 Solutions is pretty cumbersome compared to what we have seen...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a marked difference between the support we received and promises we were told when the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We just don’t get a lot of feedback from RLDatix when we are doing an upgrade. We get feedback...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since the pandemic, I really haven’t seen much with the training. That may be due to the pandemic....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix gets the job done, but they are just adequate. RL6 Solutions is a B product and not an A...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I was being educated about RLDatix and the system, I heard multiple times from multiple people...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For training, RLDatix mostly uses a train-the-trainer model. We did telephone training and help...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RL6 Solutions mostly works the way that RLDatix said that it would There is an annual conference for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having some form of a meeting once a year would be nice. The meeting could be virtual so that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration with our medical record is critical, and it could be better. In a patient event,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only thing that could be a little better with reporting in RL6 Solutions is the way that reports...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PolicyStat is where we house our internal policies. They are separated into divisions and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RL6 Solutions doesn't deliver new technology that meets our needs. They don't deliver anything. In...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RL6 Solutions is a fairly robust system, and it has a lot of functionality. Putting in the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The report writing and the ability to retrieve data and trend it are the only negatives about the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to integrate our EMR and RL6 Solutions so that we can actually click on the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s service is very good, but we would like decreased wait times. We have to start out with...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support that we get from RLDatix has been fantastic. The support people have no problem with me...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the beginning, an organization really has to put the time and effort to listen to what RLDatix...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like RLDatix to add another layer to notifications. If someone is the policy owner, RLDatix...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If an organization has a risk management issue and there is a claim made against the hospital,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has user group meetings. They stay in frequent communication with their end users. That has...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has helped us train additional superusers as we have continued to expand. We did not add all...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PolicyStat is a very reliable platform, and it has made my job of overseeing policies throughout the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are having our struggles with the vendor. We have implemented a standing meeting because we had...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We loaded the solution onto our intranet. Now our employees can quickly and easily click an icon, go...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

It might be helpful to have a quarterly webinar about PolicyStat's latest and greatest features. I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, the vendor would check up on us and ask us about how new features might affect us. But...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This product is in our long-term plans because implementing and training on a new product would be...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a lack of reports, and the affected-person function and searching ability need improvement....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know what is coming in the new upgrade. With upgrades, the vendor just tells us there will...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We used to be able to email the vendor about an issue, and it would go into the ticket system. But...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some people that are holdovers from before the acquisition, and those people are still...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have events, feedback, and claims modules. The vendor made improvements to the product, so if we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were able to review hospital-acquired pressure injuries and benchmark ourselves to see whether we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product helps us with provider management because we can run reports to show that a person has a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love the vendor and have always been their cheerleader. We have had a good collaborative...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Our experience with PolicyStat has been very good. The solution is easy to use and access. It is a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

There is one functionality in the system that doesn't meet our needs. From a risk management...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

RLDatix is proactive. They update the system and make it easier to use. I like their help feature,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We moved away from a very siloed paper process of policies and put all of our policies into the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our users find Datix Solutions to be burdensome and lengthy. There is no feedback loop to report...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The dashboarding and reports are helpful. We need a contact to provide advanced training on the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the fact that we can now transfer information if someone enters an event that is deemed to be...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As much as I enjoy the ability to transfer information from one module to another, both modules...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support person handled my issues rapidly and was extremely flexible in the face of change. The...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution has given our providers access to information and feedback that they have never had...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have seen results from automating some things. Originally, we were using an Excel spreadsheet,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think we will make any changes with RL6 Solutions anytime soon. We have committed to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, RLDatix keeps promises. As they have grown, there has been more bureaucracy, so...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of work has been fine, but the project manager from RLDatix has been less than...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have things that we need to do, RLDatix is there to help us. We weren’t sure whether the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Considering what is available in the upgraded version, I expect the system to fully meet our needs....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RLDatix has great information on the hub. They have set up a really good process where individuals...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PolicyStat drives dialogue about improvement, the process, and explaining how to formulate our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really have had no issues with PolicyStat. It is very easy to use. Almost everyone has been able...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One improvement we would suggest is being able to have more than one user view and edit a policy at...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has excellent support. I always end up talking to the same person, but they are very...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Policymaking was not something we were involved in prior to the implementation of PolicyStat. We had...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PolicyStat is a great product. It is one of the best things I have ever seen. I would definitely...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

RLDatix has done a really good job of getting our people ahead of things and letting us know when...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

RL6 Solutions is pretty intuitive. It is straightforward. It doesn’t take a lot of training. I have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As we grow and become more savvy with the RLDatix software, we are letting the software work for us...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I appreciate the ability to automate processes in the RLDatix system. For instance, we get a lot of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had some hiccups with RL6 Solutions interfacing with an outside vendor's system that we use. I am...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution has so much capability. Our end users can't do everything that the system is capable of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am having trouble with my mobile responsive form. The system doesn't allow me to use a saved...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't think the vendor is proactive; they are reactive. I have to reach out to their people...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

RLDatix takes feedback a lot better than our previous vendor. RLDatix has an online forum where we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really like that we can pay a little extra to have our own representative. Our representative is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am in contact with the person at our organization who is in charge of putting in tickets to the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One area that could be improved is the reports in the system, especially the peer-review module. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of patient safety, the system's functionality is easy to use. There is no limit to the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The peer-review module is not very flexible. I wish that two people could be in the system at once...

May 2021
||