Patient Safety and Risk Solutions Comments

 

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 11/28/2020 1:24:13 PM and Model.EvProductId = 223495

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

The product hasn’t changed too much in the last year. We have had a couple of upgrades, and Quantros...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are things we wish we could customize in the system that we aren’t able to. I am not sure...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We just started implementing RL6: Peer Review throughout our network to bring all specialties...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

RL6: Peer Review is just a different animal than all of our other modules. There were some learning...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are struggling with RL6: Peer Review and RL6: Root Cause. RLDatix could do better there. The...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t think the end users like using any of the RLDatix software because it is a lot of work. We...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

A great outcome is that we are merging different committees into one process through RL6: Peer...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had very little contact with the vendor since we have gone live. Our IT support people reach...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We got all kinds of training thrown at us before we went live, and then that training disappeared....

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a relationship with RLDatix. We love them, their culture, and their support. The vendor has...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We live in the system. One of the good things about the system is that it is easy to customize....

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With the system, we can recognize which sites might be having more events than others and which time...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are excited about an upcoming update. The vendor is always adding new features in their updates...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor needs to improve the dashboards. They need maturity. It is hard to blend data from module...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor is great during implementations. They walk us through every step, and the training is...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

RLDatix is a great partner. We wanted to make a lot of custom changes to the system because we have...

Nov 2020
 Helpful

 or  to see details.

Director

Technology

My concerns are about mobile devices. The mobile side is a challenge with all of RLDatix's...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Datix merged with RL Solutions. We are trying to figure out what the platform will look like. RL...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

It takes a lot of effort to train a new user of Datix Incidents Reporting who is used to paper or...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

This software is strong and stable. Upgrades and changes tend to be pretty effortless. It is rare...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I have a question, the vendor's response is very quick. Sometimes the response isn't what I...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We want a better interface for our frontline reporters. The system is accessible to any employee at...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The RL Solutions product integrates well with our EHR. Right now, when a provider is working with a...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The vendor has had a lot of turnover. Our initial trainers were outstanding, and the people we have...

Nov 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor worked with us to build the interoperability we have, and they never gave any pushback at...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The biggest outcome has been staff efficiencies in terms of time and management of work. We are all...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is missing accreditation. I don't know why the vendor is not focusing on that.

Nov 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We could probably ask for training, but I don't think the vendor does a lot of that. The training is...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I wish RLDatix would have been faster in delivering the mobile app. We are about to update. I am...

Nov 2020
 Helpful

 or  to see details.

Director

Technology

The vendor has been slow to react to some of the mobile capabilities. We are about to update, and...

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Because of RLDatix's system, there is more data available for users, managers, and leaders. There...

Nov 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

In terms of the vendor supporting our integration goals, I don't know how nitpicky to be. With our...

Nov 2020
 Helpful

 or  to see details.

Manager

Future Outlook

The current product functionality doesn't really meet our needs. That is why we are upgrading. We...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

We had a vendor executive, but that person left. We are working on getting another executive...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is really good and robust. We do a fair amount of reporting out of the system just to...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

RL Solutions has a compliment database that we use significantly. A lot of people don’t keep track...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Compliments are part of the story, so there is a qualitative narrative for why what we are doing is...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I haven't heard any complaints or issues with the product. Our employees have never seen anything...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We can easily look at our risk and figure out what is wrong and how to cut the data by provider or...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have had some issues with the system over the years. For a while, we were using Datix Incidents...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We recommend RLDatix all the time. They are the best vendor of any kind that I have ever worked...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

When we have an issue, who we call depends on the issue. So I have one major contact whose hours we...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The implementation services would get the highest score; they are great. We are so specific that...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I think the patient feedback module captures what it needs to capture. Our team members on that side...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

RL Solutions was the best company that I had ever worked with, so I was worried when they merged...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We do pay for a service agreement. When we call the vendor, we pay for extra hours for one person...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We get to upgrade this year. I haven't looked at the next upgrades. I think the vendor keeps...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are constantly working with the IT team on digital products, services, and connectivity. One of...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

When it comes to executive involvement, I don't give perfect scores, but I would have to give RL...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would say the vendor's service is proactive. They think ahead of us. We can submit our ideas to...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is very good, but it is the vendor's weakest module. I hate saying the words infancy...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The thing that stuck out to me right away was the education for the users. We have a couple of...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is extremely easy for the end user to use. We can ask so many more pointed questions than...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When we moved from our previous system to the RLDatix system, there was only one negative, and that...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

Initially, we had some challenges with users learning the system. The module was a little clunky. We...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Quantros has evolved so much over the years. Their solution used to be clunky and hard to use. Now,...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Once a user learns how the solution works, it is quick and easy to use. Filling out reports is quick...

Nov 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

One issue I have with Quantros is they have recently been purchased, and they are changing their...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We haven’t had any upgrades yet. So we will see how we feel about that. But the overall product...

Nov 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I think that the functionality is there for the reporting in RL6: Patient Feedback, but I don’t...

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

As far as receiving our money’s worth goes, all I know is the products were expensive. I wasn’t part...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I think that our users are just so used to the system that there aren't any issues. Our service...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support from RL Solutions is good. I like the fact that I can enter tickets online. A lot of...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product does what the vendor says it will. The product is excellent. I would have a hard time...

Nov 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

When it comes to the system ease of use, we always have one or two people who complain that the...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We enhanced and rolled out the module. It was brand new to our quality team. The product was a huge...

Nov 2020
 Helpful

 or  to see details.

Manager

Technology

RLDatix has been terrible at reaching out about road map. The product is awesome. There is a lot of...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

It takes some education to understand the workflow in the product. It is a little clunky for...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

One really positive thing I saw in the numbers was the reporting. The ease of use for the end users...

Nov 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The initial training deserves the highest score for sure. But with ongoing training, we are kind of...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The products from RLDatix live up perfectly to how they were promoted. I think they are all really...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

The ongoing support is great. RLDatix did a really great job with COVID-19. They did a phenomenal...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

We recommend the products all the time. I would say our satisfaction will be the highest score in a...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our updates took time. I was frustrated with the production downtime. We understood the testing time...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

RLDatix could improve the flexibility of RL6: Root Cause. It is a lot like RL6: Peer Review in terms...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

If something is missing, we ask for it, and then RLDatix finds a way to build it for us. They are...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For the most part, RLDatix keeps their promises. Sometimes we throw them a curveball that they can't...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t know whether we want any new technology from RLDatix. More technology means more work. I...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven't really seen any new technology from the vendor. We have received a few upgrades though....

Nov 2020
 Helpful

 or  to see details.

Director

Future Outlook

I expect my satisfaction to be higher in a year. We are anticipating some new changes from the...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Looking at the feedback from our data analytics leaders, we probably wouldn't buy Quantros Risk...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor has gotten much better at keeping their promises since their transition. Before, the...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We get a lot of complaints from our front-end users about how complicated this system is. Quantros...

Nov 2020
 Helpful

 or  to see details.