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RLDatix Patient Safety and Risk Solutions Comments
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Analyst/Coordinator

I am in contact with the person at our organization who is in charge of putting in tickets to the...

May 2021
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Analyst/Coordinator

One area that could be improved is the reports in the system, especially the peer-review module. The...

May 2021
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Analyst/Coordinator

In terms of patient safety, the system's functionality is easy to use. There is no limit to the...

May 2021
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Analyst/Coordinator

The peer-review module is not very flexible. I wish that two people could be in the system at once...

May 2021
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Analyst/Coordinator

The training available on the vendor's website is very limited. When we ask the vendor about best...

Apr 2021
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Analyst/Coordinator

We have a project that we are working on with the vendor. One of their modules is designed to work a...

Apr 2021
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Analyst/Coordinator

The system could be easier to use. It can be challenging to navigate certain fields. The system is...

Apr 2021
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Analyst/Coordinator

The system isn't doing everything that it is supposed to do, but that is because we have maxed out...

Apr 2021
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Analyst/Coordinator

I would like to see RLDatix be more proactive and touch base with us more often. I would like to ask...

Apr 2021
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Manager

I would rate RLDatix highly for their implementation and education. Their implementation team was...

Apr 2021
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Manager

The only drawback to working with RLDatix is that we aren't receiving the ongoing support that we...

Apr 2021
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Manager

When I have reached out to the vendor about issues, they have been really nice about following up...

Apr 2021
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Manager

I have been at my organization since we first implemented the solution, so I know how it is built...

Apr 2021
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Manager

We can build some really good reports for outcomes in Datix Solutions. I like that the solution...

Apr 2021
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Director

The solution hasn't changed much in the time that I have used it. Every upgrade has a good pace...

Mar 2021
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Director

When we have issues, the vendor's turnaround time is usually within 24 hours. The vendor's phone and...

Mar 2021
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Director

We have been able to reach the vendor's executives before when we have needed them. They are...

Mar 2021
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Director

It takes a good amount of training to be able to customize the system, but we have to pay for...

Mar 2021
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Director

Some of my coworkers get a bit lost in the system. Visually, the solution is a lot. I think that the...

Mar 2021
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Director

RLDatix's training is good. They use a concentrated trainer model. Our training was effective. We...

Mar 2021
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Manager

From an account management point of view and an executive point of view, RLDatix could be somewhat...

Mar 2021
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Manager

The vendor has a high level of achievement with RL6 Solutions' ease of use and user interface. I...

Mar 2021
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Director

Some people that have been assigned to us have been incredibly responsive anytime we have contacted...

Mar 2021
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Manager

RLDatix has success managers, and they are helping us do a health check. We have some new people...

Mar 2021
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Manager

Once I reached out and started a dialogue with RLDatix, the vendor became very engaged in touching...

Mar 2021
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Manager

As I have come on board and learned the system, I have discovered that it has everything we need....

Mar 2021
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Manager

RLDatix is purchasing a lot of organizations. I am wondering whether they are modernizing the system...

Mar 2021
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Manager

RLDatix is talking about their vision being all of their customers migrating to v.7 or v.6. They...

Mar 2021
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Manager

It falls on our shoulders to get our money's worth because the vendor sets us up for success in...

Mar 2021
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(0)
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Director

We wanted to try to standardize some things throughout the system. Datix Solutions seemed to have...

Mar 2021
||
(0)
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Director

We have the modules for feedback and events, and they just don't give us the flexibility to get all...

Mar 2021
||
(0)
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Director

The vendor's ability to support our integration goals isn't very high, and part of that is because...

Mar 2021
||
(0)
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Director

The reporting capability is pushing us to another vendor. Right now, with the way Datix Solutions is...

Mar 2021
||
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Director

We didn't have great support from RLDatix in terms of training. We ended up getting a resource...

Mar 2021
||
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Manager

I have heard through the grapevine that RLDatix might be phasing out Datix Solutions. I don’t know...

Mar 2021
||
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Manager

If the decision were up to me, I would purchase this system again. I know it very well now. I don’t...

Mar 2021
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Manager

The vendor has kept their promises and has followed up on things that we have asked them to follow...

Mar 2021
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Manager

The vendor supported us very well during the go-live process. They offered a testing environment,...

Mar 2021
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Manager

The training was a mixed bag. The vendor was a little hands off with the training. They have called...

Mar 2021
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Manager

The way we use the system to merge contacts isn't perfect. There are some real issues since we are a...

Mar 2021
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Manager

One of the things the system is designed to do is give dashboard reports. One of the frustrating...

Mar 2021
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Manager

The system does articulate well with Microsoft Excel, and we can export files and raw data, but it...

Mar 2021
||
(0)
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Manager

We haven’t had issues with the product. It very rarely crashes. We use the reporting system for a...

Mar 2021
||
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Manager

We had frequent meetings with a vendor representative, and that person was very helpful. Whenever we...

Mar 2021
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(0)
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Manager

I have taken calls from my peers in the industry and provided them with the honest pros and cons of...

Mar 2021
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(0)
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Manager

There aren't a lot of classes or free webinars for training. I have seen webinars for RLDatix's new...

Mar 2021
||
(0)
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Manager

We are trying to move away from Datix Solutions. We have just been told that the vendor isn't going...

Mar 2021
||
(0)
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Manager

We have had some issues with integration and with having a data feed. There are sometimes quirks...

Mar 2021
||
(0)
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Manager

The product meets a lot of our needs, but there are a few things that would really make the system...

Mar 2021
||
(0)
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Manager

When we have a question, RLDatix is pretty good about directing us to the right people or the right...

Mar 2021
||
(0)
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Manager

Our ability to update the forms is really nice. It is pretty easy to add in custom fields or new...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor keeps their promises, and they are always looking to value our opinion if we want to...

Mar 2021
||
(0)
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Analyst/Coordinator

The system's ease of use is a lot better than it used to be because the vendor listens to feedback....

Mar 2021
||
(0)
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Analyst/Coordinator

The customer service teams are not as organized as they used to be. I am not a fan of how we have to...

Mar 2021
||
(0)
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Analyst/Coordinator

I know employees are using the software more because we get a lot more events reported, and that is...

Mar 2021
||
(0)
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Nurse

We still pay for the licenses, so the system has been worth our investment, but there are better...

Mar 2021
||
(0)
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Nurse

RLDatix is always reaching out to me. They have regular calls, and they are always available to me....

Mar 2021
||
(0)
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Nurse

If we have to enter a safety event and we are in the patient’s chart, the system will integrate and...

Mar 2021
||
(0)
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Analyst/Coordinator

The reporting in Datix Solutions isn't as robust as I would like it to be. We can't use two...

Mar 2021
||
(0)
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Nurse

I have not had any issues with RLDatix. Their system seamlessly integrates, and when they upgrade...

Mar 2021
||
(0)
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Nurse

The product is part of our long-term plans as of now, though there are probably better systems out...

Mar 2021
||
(0)
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Nurse

In the afternoon when there are a lot of users throughout the hospital, the system can be very slow....

Mar 2021
||
(0)
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Nurse

It would be nice to be able to send a flag up when a patient has two events. We get medications in...

Mar 2021
||
(0)
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Nurse

We reach out to one vendor support person in particular. That person is pretty responsive. I don't...

Mar 2021
||
(0)
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Analyst/Coordinator

I have become so used to Datix Solutions that I know all of its quirks, shortcuts, and ins and outs....

Mar 2021
||
(0)
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Analyst/Coordinator

The contact module in Datix Solutions is not up to speed. It is clunky and a poor part of the...

Mar 2021
||
(0)
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Analyst/Coordinator

We can alter a lot in the system, but just because we can doesn't mean we should. We have to be...

Mar 2021
||
(0)
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Director

I wouldn’t buy Datix Solutions again because of the functionality; it is not what we use. We...

Mar 2021
||
(0)
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Director

I am not sure what training was like when the system was first implemented, but we haven’t had any...

Mar 2021
||
(0)
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Director

The support is available. If the vendor could improve, it would be by expanding the support hours...

Mar 2021
||
(0)
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Director

Highlights of the product would be that we can customize it to a role. We like the ability to...

Mar 2021
||
(0)
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Director

There were customizations that we wanted that RLDatix was unable to assist us with. I don’t know...

Mar 2021
||
(0)
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Director

The solution does what it does, but we just want it to be more user friendly. We want more access to...

Mar 2021
||
(0)
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Director

There was a transition when the product got bought out by RLDatix. The transition was just kind of a...

Mar 2021
||
(0)
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Director

The vendor doesn’t always accommodate the training we want. Once they do accommodate it, the...

Mar 2021
||
(0)
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Director

The platform is stable, and we don’t usually have too many issues. Every once in a while, we have...

Mar 2021
||
(0)
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Director

RLDatix appears to be trying to phase the customers who are on Quantros Risk into their own RLDatix...

Mar 2021
||
(0)
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Director

The outcome that we want is to close loops and give assigned investigators accountability to...

Mar 2021
||
(0)
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Manager

I have sought out access to the people I need within RLDatix, but the vendor hasn't just given me...

Mar 2021
||
(0)
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Manager

We are reevaluating Datix Solutions. Since the merger, RLDatix hasn't decided what they are going to...

Mar 2021
||
(0)
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Manager

We have had some issues in Datix Solutions that have yet to be resolved. I was told at least two...

Mar 2021
||
(0)
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Manager

In the beginning when the vendor was just Datix, they did a good job with training, but now that the...

Mar 2021
||
(0)
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Manager

Whether Datix Solutions does what it is supposed to do depends on how long people want to spend on...

Mar 2021
||
(0)
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Manager

Datix Solutions has been pretty reliable. We have only had it go down once in all of the years we...

Mar 2021
||
(0)
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Manager

I would like to see RLDatix being quicker at resolving issues and being more responsive to our...

Mar 2021
||
(0)
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Manager

It is hard to say whether Datix Solutions has been worth the investment. It isn't cheap. I am...

Mar 2021
||
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Director

I have been using the solution for a couple of years, and it has been pretty solid. I like that it...

Mar 2021
||
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Director

The only improvement I really see is on the reporting side. The data reporting aspects can be crazy...

Mar 2021
||
(0)
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Nurse

I don’t have any complaints about RLDatix. Their implementation services were pretty good. We just...

Mar 2021
||
(0)
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Director

With the new upgrade, the vendor talked about how customizable the system was. We have less ability...

Mar 2021
||
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Director

We definitely have the ability to integrate SRM Solutions into our current EHR. The vendor was...

Mar 2021
||
(0)
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Physician

We want to upgrade Datix Solutions and buy additional modules to expand it, so the solution is not...

Mar 2021
||
(0)
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Physician

One downside of the solution is that we have to pay additional money to get more technical support...

Mar 2021
||
(0)
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Director

Since the vendor became RLDatix, they have added an executive dashboard that summarizes our events...

Mar 2021
||
(0)
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Director

With the acquisition, the vendor communicated to us that they were changing names, but that...

Mar 2021
||
(0)
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Director

The vendor is part of our long-term plans until there comes a point where the system doesn't meet...

Mar 2021
||
(0)
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Director

We are on a very cost-effective occurrence-reporting program with the vendor, and that is why we...

Mar 2021
||
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Analyst/Coordinator

I had a training with an RLDatix person, and that was very good. If I don't find answers to my...

Mar 2021
||
(0)
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Analyst/Coordinator

The system is easier to use than it was when I started. If people use the system daily and dig deep...

Mar 2021
||
(0)
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Analyst/Coordinator

The product works well for our team. Occasionally, we have issues related to different products....

Mar 2021
||
(0)
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Analyst/Coordinator

We love our RLDatix team. I joined my team recently, and in that time, we have met with RLDatix at...

Mar 2021
||
(0)
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Analyst/Coordinator

We like our product. Some of our facilities use the information to help us get to where we want to...

Mar 2021
||
(0)
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Analyst/Coordinator

Because I am not very familiar with other products out there, it would be difficult for me to...

Mar 2021
||
(0)
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Nurse

If anything could make the system easier, it would be having fewer input points, especially for the...

Mar 2021
||
(0)
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Director

There are constant upgrades to the system. Every time we open it, there is a communication from the...

Mar 2021
||
(0)
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Director

The vendor's phone support and web support are pretty good. The support people are always responsive...

Mar 2021
||
(0)
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Manager

Our whole experience with the vendor has been pretty good. Things are better now than they were...

Mar 2021
||
(0)
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Manager

The product is long in the tooth. We bugged the vendor last year about what their plans were because...

Mar 2021
||
(0)
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Manager

If I had to bet money, I would say the vendor is part of our organization's long-term plans, but not...

Mar 2021
||
(0)
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Manager

The biggest problem with the system is the lack of good administrative tools. The system is hard on...

Mar 2021
||
(0)
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Manager

We have gotten a lot of free support from the vendor. I don’t think we have asked them to do any...

Mar 2021
||
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Manager

From a front-end user perspective, everyone is pretty satisfied with the system. Otherwise, we...

Mar 2021
||
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Manager

I always envisioned the vendor's implementations and upgrades being better. The upgrades were...

Mar 2021
||
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Manager

It would be easier for the vendor to sell the upgraded system if they had a hard end date for Datix...

Mar 2021
||
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Director

For the most part, the product works as promoted. The biggest struggle is that the system hasn't...

Mar 2021
||
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Director

Integration is a big area that I look for, but the integration and interfaces in the system are...

Mar 2021
||
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Director

For the most part, the system allows our users to report all of the events. Where I struggle a lot...

Mar 2021
||
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Director

The vendor's support hasn't been very useful. The support people reach out when we open a ticket,...

Mar 2021
||
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Director

As far as I know, RLDatix is part of our long-term plans. I don't see RLDatix falling off the grid....

Mar 2021
||
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Director

I have directly dealt with RLDatix on different issues, and RLDatix's customer service is good. I...

Mar 2021
||
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Director

People are moving toward more mobile technology, and I am not sure whether RLDatix's system is app...

Mar 2021
||
(0)
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Manager

RLDatix helped us with integration and with taking the data from Datix Solutions and sending it to...

Mar 2021
||
(0)
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Manager

It can be difficult to get the reports out of Datix Solutions. Sending the reports to another system...

Mar 2021
||
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Manager

RLDatix keeps most of their promises. RLDatix is pretty helpful with driving outcomes. The vendor...

Mar 2021
||
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Director

The vendor has service plans that add additional hours. We have been offered the chance to purchase...

Mar 2021
||
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Director

The vendor has a lot of diversity, and the system is really easy for customers to use and get...

Mar 2021
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Director

The vendor needs to be proactive and reach out to see how things are going versus waiting for us to...

Mar 2021
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Analyst/Coordinator

The vendor can do a lot to improve when it comes to training and teaching. I previously used a...

Mar 2021
||
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Analyst/Coordinator

The solution is not very easy from my end. It is difficult. We were told that it was a very easy...

Mar 2021
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Analyst/Coordinator

I don’t have a problem with reaching the vendor's tech support people because the vendor has a...

Mar 2021
||
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Analyst/Coordinator

We have been working with the vendor quite a bit on their new products that are out there, and the...

Mar 2021
||
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Analyst/Coordinator

I can’t imagine our satisfaction being higher in a year from now unless there are some major changes....

Mar 2021
||
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Analyst/Coordinator

We have been having some issues with the vendor’s support for a few months. We had to go to one of...

Mar 2021
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Analyst/Coordinator

The product was sold as a super customizable product, and we were told that the vendor would always...

Mar 2021
||
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Analyst/Coordinator

The vendor is not proactive at all. They know things are broken, and we have had to push for...

Mar 2021
||
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Analyst/Coordinator

Even with all of our complaints about the product, it is still one of the better products on the...

Mar 2021
||
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Analyst/Coordinator

The vendor rolled out two more report types during their last update, but that ended up breaking...

Mar 2021
||
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Analyst/Coordinator

During our last upgrade, we were down for a long time due to some unforeseen issues. We had told the...

Mar 2021
||
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Analyst/Coordinator

Some of the vendor’s modules talk to each other, but others don’t. The high cost is really...

Mar 2021
||
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Analyst/Coordinator

The vendor’s ongoing training has really subsided. Now they just have online training modules to...

Mar 2021
||
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Analyst/Coordinator

The reporting in the system is extremely difficult to use. I am pretty tech savvy, but it really...

Mar 2021
||
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Analyst/Coordinator

RL6 Solutions has many positives, but it is like a lot of other programs that use a cloud. When...

Mar 2021
||
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Analyst/Coordinator

I feel like RL6 Solutions has a high ceiling for what it is capable of. I am not sure whether I am...

Mar 2021
||
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Analyst/Coordinator

The best thing about RL6 Solutions is its communication. It has built-in tasks and notifications...

Mar 2021
||
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Analyst/Coordinator

I would love it if there was more training for RL6 Solutions. I have heard that that used to be the...

Mar 2021
||
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Analyst/Coordinator

We have an internal contact at RLDatix. If we are struggling with something, we can reach out to...

Mar 2021
||
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Analyst/Coordinator

I find the system easy to use. I have gotten a lot of feedback from our team members, and they seem...

Mar 2021
||
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Analyst/Coordinator

I don't often reach out to the vendor's support people, but when I have contacted them for help with...

Mar 2021
||
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Analyst/Coordinator

The vendor has training modules that are available. We can sign up for them and review how to use...

Mar 2021
||
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Analyst/Coordinator

When our surgery centers were brought on, the integration went pretty smoothly.

Mar 2021
||
(0)
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Analyst/Coordinator

There are a lot of reports and other things that are offered through the system, but I haven't...

Mar 2021
||
(0)
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Analyst/Coordinator

We started on the product pretty early on, and it would have been helpful for our administrator to...

Mar 2021
||
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Analyst/Coordinator

It isn't easy to train users on the system. I do a lot of the training after the vendor provides...

Mar 2021
||
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Analyst/Coordinator

The system is web based and uses Google Chrome as opposed to other web browsers that we use...

Mar 2021
||
(0)
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Analyst/Coordinator

The system does address all of the workflow issues, gaps, and processes that we have. We are still...

Mar 2021
||
(0)
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Analyst/Coordinator

We have had to seek documents and follow up with the vendor about those documents. They have...

Mar 2021
||
(0)
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Analyst/Coordinator

My score a year from now will probably be lower because of the upgrade we are waiting on. The way...

Mar 2021
||
(0)
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Analyst/Coordinator

A lot of people say that the system is not user friendly or easy to use, but I think that depends on...

Mar 2021
||
(0)
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Analyst/Coordinator

RL6 Solutions is pretty expensive. RLDatix charges for anything, such as training. I would like to...

Mar 2021
||
(0)
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Analyst/Coordinator

Based on what I know, we will have the system for a long time. I would probably purchase it again....

Mar 2021
||
(0)
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Analyst/Coordinator

We don't get any updates from the vendor. When there are issues that everyone is experiencing, it...

Mar 2021
||
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Analyst/Coordinator

In terms of getting our money's worth, I want there to be more integration of systems. For example,...

Mar 2021
||
(0)
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Manager

We did an upgrade on the system, and there were a couple of hiccups, but they were pretty minor. The...

Mar 2021
||
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Manager

The vendor could have ongoing offerings for training. There are new leaders that use the system, and...

Mar 2021
||
(0)
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Manager

Integration and interoperability are high on our priority list, and we have some integration options...

Mar 2021
||
(0)
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Manager

Running reports on the system is the opposite of intuitive. Once we get the kinks and glitches down,...

Mar 2021
||
(0)
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Analyst/Coordinator

RLDatix's response time for product issues is very slow. I would like to see the vendor improve...

Mar 2021
||
(0)
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Analyst/Coordinator

The transition from Quantros to RLDatix was pretty rocky. The communication was also rocky in terms...

Mar 2021
||
(0)
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Analyst/Coordinator

We get a lot of outcomes with the solution. The reporting features are very helpful, and we can also...

Mar 2021
||
(0)
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Analyst/Coordinator

I would assume that this past year especially has been somewhat challenging for the vendor because...

Mar 2021
||
(0)
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Analyst/Coordinator

The initial go-live process was fantastic. The vendor stuck with us for quite a long time after we...

Mar 2021
||
(0)
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Analyst/Coordinator

The product is easy to use. RLDatix has a fantastic support system for system administrators in...

Mar 2021
||
(0)
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Analyst/Coordinator

I don’t know whether the issue is RLDatix’s fault or our fault, but we get a lot of complaints from...

Mar 2021
||
(0)
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Analyst/Coordinator

RLDatix is coming out with a lot more versions more regularly, so I think they are addressing...

Mar 2021
||
(0)
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Analyst/Coordinator

RLDatix will put things out on the hub, but we have to proactively go out and look for them. They...

Mar 2021
||
(0)
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Analyst/Coordinator

We pay a fee for maintenance and support through the help desk. It is up to us whether we want...

Mar 2021
||
(0)
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Manager

We don’t really have any challenges with the vendor's help desk or things like that. I don’t get a...

Mar 2021
||
(0)
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Manager

The objectives we were hoping for when we implemented the system have been achieved, but as the...

Mar 2021
||
(0)
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Manager

We are not the most advanced users of the application, but when we put in a request and we are going...

Mar 2021
||
(0)
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Manager

I would recommend the vendor. For what they do in the industry, the product is not bad. The vendor...

Mar 2021
||
(0)
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Analyst/Coordinator

If I had my choice, SRM Solutions would be a part of our long-term plans. We have had the software...

Mar 2021
||
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Analyst/Coordinator

RLDatix bought out Quantros, so the product that I am using is not really RLDatix’s product; it is...

Mar 2021
||
(0)
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Analyst/Coordinator

It is easy to manage events in SRM Solutions. It is easily organized, and I can see and view events...

Mar 2021
||
(0)
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Manager

RLDatix's solution has fulfilled all of our needs. It gives us the information and functionality...

Mar 2021
||
(0)
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Manager

In terms of the vendor keeping their promises, things are a little iffy. They have a solid product,...

Mar 2021
||
(0)
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Manager

From what I have heard from past go-lives, the vendor has been pretty good. They try to meet their...

Mar 2021
||
(0)
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Manager

The product is very easy to use and very intuitive. I don’t hear complaints from the users on that...

Mar 2021
||
(0)
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Manager

The system is not meeting all of our needs. I believe there is functionality within the application,...

Mar 2021
||
(0)
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Analyst/Coordinator

SRM Solutions isn’t a perfect product, but it is meeting the needs that we have for a reporting...

Mar 2021
||
(0)
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Analyst/Coordinator

An annual check-in with RLDatix would be great. They have excellent customer service with their...

Mar 2021
||
(0)
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Analyst/Coordinator

Quantros Risk was bought out by RLDatix. The system is still basically the same product, but they...

Mar 2021
||
(0)
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Analyst/Coordinator

The only reason I think RLDatix is a little bit expensive is because of their payment structure....

Mar 2021
||
(0)
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Manager

I would purchase this system again if starting over, although I would consider other products as well....

Mar 2021
||
(0)
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Manager

I appreciate that I have a main contact from the vendor that I can call if I feel like people aren’t...

Mar 2021
||
(0)
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Manager

I appreciate the upgrades on the product itself, and the vendor seems to be continually trying to...

Mar 2021
||
(0)
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Manager

I don't like some of the solution's question fields, but I cannot alter them. There is one field...

Mar 2021
||
(0)
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Director

We have no plans to get rid of RL6 Solutions anytime soon. With COVID-19, we are trying to get...

Mar 2021
||
(0)
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Director

We have done upgrades to RL6 Solutions, and there are some things that I know we could pay more for....

Mar 2021
||
(0)
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Director

RLDatix has really good training up front, but we have to pay for any training after that. That has...

Mar 2021
||
(0)
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Director

The system pulls basic demographic data, so there is very minimal interoperability because that is...

Mar 2021
||
(0)
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Director

I like the format of RL6 Solutions' reporting as well as the ease of navigation.

Mar 2021
||
(0)
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Manager

I have been very impressed with RLDatix and their technology. They have been very helpful when we...

Mar 2021
||
(0)
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Manager

There are some calculated fields that are hard-coded into the system, and we would like to create...

Mar 2021
||
(0)
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Manager

I think RL6 Solutions is fairly intuitive, but my background is in computer-based information...

Mar 2021
||
(0)
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Manager

We just updated the solution, and it seems to be better, but it was very lacking in the past....

Mar 2021
||
(0)
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Manager

RLDatix's support is phenomenal. My account manager has been very helpful. We have had a very good...

Mar 2021
||
(0)
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Director

PolicyStat is easy to use. I find it to be one of the most user-friendly systems that I have used...

Mar 2021
||
(0)
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Director

The support for PolicyStat is excellent. The vendor provides great follow-through. They do what they...

Mar 2021
||
(0)
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Director

PolicyStat requires that a name be attached to a new policy. That is problematic for us because we...

Mar 2021
||
(0)
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Analyst/Coordinator

RL6 Solutions has been pretty good. RLDatix has been pretty easy to work with. They have a pretty...

Mar 2021
||
(0)
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Analyst/Coordinator

We sometimes get into some deep technical challenges, and that is an opportunity for RLDatix to...

Mar 2021
||
(0)
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Analyst/Coordinator

We are growing and think we are a valuable customer, so whatever the vendor can do to help us with a...

Mar 2021
||
(0)
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Analyst/Coordinator

I think the vendor is working on the cloud solution. I would like them to speed up their cloud...

Mar 2021
||
(0)
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Director

I would purchase the system again, but I would probably do different things knowing what I know now....

Mar 2021
||
(0)
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Director

I have never really had any issues with the vendor not keeping promises. We haven’t had much...

Mar 2021
||
(0)
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Director

Everything with upgrades to the system runs smoothly. If an upgrade is needed, the vendor just lets...

Mar 2021
||
(0)
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Director

I know the system can do a lot more for me, but I just don’t know how to work certain reports and...

Mar 2021
||
(0)
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Director

Overall, our experience has been great. The system is user friendly to a point, except when it comes...

Mar 2021
||
(0)
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Analyst/Coordinator

Sometimes our event submitters feel out of the loop because when they submit an event, they can't...

Mar 2021
||
(0)
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Analyst/Coordinator

When I reach out to the RLDatix support people, they are quick to respond and helpful. I always get...

Mar 2021
||
(0)
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Manager

RLDatix does a good job with training and implementation. We have access to many online training...

Mar 2021
||
(0)
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Manager

RLDatix's solution is very easy to use. Our new staff members pick up the system quickly. They...

Mar 2021
||
(0)
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Manager

RLDatix sends emails to the administrators, and that is it. RLDatix doesn't follow up and let us...

Mar 2021
||
(0)
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Manager

We had a very smooth implementation. Our most recent upgrade went really well. We were able to...

Mar 2021
||
(0)
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Manager

When there is any kind of troubleshooting for RL6 Solutions, superusers are able to handle it. It is...

Mar 2021
||
(0)
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Manager

I wish that I had been there for the implementation of RL6 Solutions because I would have made a...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor has only charged me what I have contracted to pay. They have gone out of their way to do...

Mar 2021
||
(0)
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Analyst/Coordinator

I like the product. I have nothing bad to say. It is very easy to use. I like that the functionality...

Mar 2021
||
(0)
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Analyst/Coordinator

For users that don’t use the system every day, SRM Solutions can be a little scary, even though it...