Verge Health: Safety, Risk and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Product
My low satisfaction with the product working as promoted is mostly because of the data-reporting...
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Culture, Relationship, Operations
Verge Health keeps some promises, and some they don't. It is like that with any software vendor....
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Operations, Product
For recent upgrades, Verge Health informs us of them, but the upgrades are like any software,...
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Relationship
Verge Health really jumps on the problem whenever we have one. My satisfaction with integrations is...
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Loyalty, Value
An outcome we have achieved through the vendor is just having broader and improved engagement in the...
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Product
The vendor worked hard to improve the stability and functionality of Insights, but we also...
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Loyalty
RLDatix bought Verge Health and is really heavily investing in the accreditation portion. But...
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Relationship
Verge Health has a feedback portal through Aha! where users submit requests. The vendor is trying to...
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Product, Value
The product has enabled us to collect safety events and cause analysis details that have helped us...
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Operations
Our training right now is more on demand. Training is either through the support center or the...
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Relationship, Operations
The vendor has done a really good job with support. They have improved this year. They have brought...
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Loyalty, Value
The product falls down on the job in terms of supporting our integration goals. The product is so...
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Loyalty
The system had what we needed when we purchased it, and it was the best product, but now other...
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Relationship, Operations
We just did a really big upgrade, and I was extremely satisfied. The vendor trained some additional...
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Relationship
Since the beginning, our concerns with Verge Health have always been that they will act like we...
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Culture, Value
Normally, I wouldn't say that Verge Health avoids charging for every little thing, but recently,...
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Relationship
Overall, Verge Health's product is good. It would be nice if we had someone at Verge Health who we...
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Product, Value
Something that has gone well with this solution is that we have increased our use of its reporting...
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Loyalty, Product
When we are looking at the rounding report specifically, it would be beneficial to be able to...
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Loyalty, Product
We have a strong need to improve our day-to-day operations, and this product is a great audit tool...
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Relationship
The vendor's support is really good. We had some questions about the product, so we reached out to...
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Operations
The vendor provides several learning aids in the system; the learning aids are a combination of...
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Product
Along with this product, we also purchased the companion software for patient rounding, and that one...
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Loyalty, Relationship
RLDatix bought Verge Health, and my opinion about and happiness with the vendor are changing a...
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Product
We have used the system to achieve accreditation readiness and done provider performance evaluations...
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Operations
Verge Health did some on-site training for our people, and one trainer was a provider who totally...
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Relationship, Product
Verge Health is pretty good at staying up with the latest technology, but they are behind with some...
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Loyalty
We are considering not using Verge Health's system anymore because it isn't really giving us our...
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Culture
I tried to buy one of Verge Health's modules that they told me about at a recent conference, but...
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Relationship
I have a good relationship with Verge Health's higher-ups. The people at Verge Health try to help us...
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Relationship
Verge Health has become a stepchild of RLDatix. The vendor has cut their help desk down and has only...
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Value
We are a small hospital, so funds are tight. We want to stay in the now, but there is no discount...
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Product
Some of our directors don't feel the solution is easy to navigate or use. Other products are easier....
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Product
Every time a director or someone has to change an event type, that breaks the workflow, and the...
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Product, Value
We utilize the product for performance improvement projects and education and to help prevent an...
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Loyalty
When Verge Health owned the product, it was better, Now, RLDatix bought it out and is moving to the...
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Relationship, Product
Verge Health had a problem with their insights reporting and crashed. They came up with solutions...
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Relationship
The vendor cut all their support staff except for one. The service we get now is not the service I...
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Product
The system provides accountability because I can require people to go in and do corrective action...
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Product
We are not utilizing the Verge Health reporting tools on a regular basis because some of the...
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Operations
I would first want to compare Verge Health to other solutions on the market today, but I remember...
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Product
Some staff members have difficulty with certain pieces and parts of the system. The Verge Health...
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Operations, Product
The product is very simple to use. We never hear any negative feedback from staff saying that it is...
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Relationship
When we put a support ticket in, the vendor is very prompt to address it. If we need a fix, they...
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Loyalty, Product
The vendor currently has a system that runs in the background full time, and we can access...
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Relationship
When we first went with Verge Health, we were assigned to a representative, and we had regular calls...
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Product, Value
The outcomes that we feel like we have been able to achieve are because of how robust the data is...
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Loyalty
We are going to a brand new EMR, and that new EMR apparently has some type of incident reporting...
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Culture, Value
The version of Verge Health we have has been a consistent version for us. We bought the cheapest...
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Relationship
We have very good customer support from Verge Health. We have been very happy with what the vendor...
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Product
We would like to be able to modify some of the questions more in Verge Health's system. Some of the...
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