Verge Health: Safety, Risk and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Value
With this solution, we have seen greater engagement from our folks in terms of looking at their data...
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Relationship
RLDatix is pretty good in terms of support, but things just take a while to get done. Also, when...
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Product
The system gets HL7 feeds of our patient data, but beyond that, it isn't really pushing any data out....
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Relationship, Product
RLDatix couldn’t keep up with us and what we were trying to get from them in terms of their...
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Product
Safety, Risk and Compliance Solution has given us the ability to compile and analyze our data. We...
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Product
For what we purchased the system for, it has worked well. We were able to do multiple data feeds...
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Operations
RLDatix has education, but it could be better for the product that I'm using. Everything is pretty...
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Product, Value
Most of our safety events are coming from other locations, so we have to combine several different...
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Loyalty, Relationship, Product
Several years ago, Safety, Risk and Compliance Solutions was definitely the best option. I have...
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Relationship
It sometimes takes multiple calls to the RLDatix support, but we have a new person who is doing a...
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Relationship
Whether we would buy the solution again would depend on the competition that is out there. I would...
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Product
I like that the system is easily accessible. We have many employees who use it across many...
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Operations
When it comes to training, it seems like we have to reach out to RLDatix frequently. Right now is a...
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Product
Reporting in the system is a big problem overall with the lack of ease of use and the restrictions...
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Product
The system needs to be more user friendly on the superuser side. Users should be able to enter...
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Relationship, Product
The system's design is good for the most part. It is rare that the system goes down. It is a pretty...
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Operations
RLDatix's training isn't customized. It is on their website for all users to use, even though it...
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Operations
We had some challenges with the training from RLDatix. The vendor's implementation team didn’t want...
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Relationship
The vendor executive involvement from RLDatix is really good. They are very involved. They actually...
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Loyalty, Product
We have been working through a problem for a long time, and we finally got the vendor's attention....
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Product
The biggest complaint from our managers and directors about the solution is that they have to answer...
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Relationship
When we ask the vendor for customization on the forms to make them work for us, they tell us they...
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Relationship, Operations, Product
Before updates for the solution are implemented, we get notifications that the system is going to be...
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Relationship
RLDatix will respond to us, but even when I have submitted help tickets, I always have to get on the...
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Product, Value
The solution is a good event reporting platform, and it makes it easier for our staff members to put...
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Operations
The initial implementation process of the solution was fabulous. The initial training from RLDatix...
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Operations
We haven't had any ongoing training since the implementation of the solution. When we have an...
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Relationship, Product
We have had struggles with the solution. RLDatix says our feedback is valuable and that they are...
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Loyalty, Product
One of the things about the solution that was a selling point for us is the automatic updates, so we...
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Product
I would tell someone looking at the product to minimize the amount of information that an end user...
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Value
I don't know exactly how much we pay for RLDatix, but I hope it is not a lot because the solution is...
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Relationship, Product, Value
With RLDatix, we have seen steady improvement in our reporting of safety events. We have certainly...
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Loyalty, Product, Value
We have been heavily focused on patient falls, and the product has allowed us to hone in on root...
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Loyalty, Product
We are limited because we are on a legacy product. There are things that we need in the system that...
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Relationship, Value
Overall, we have been happy with the vendor. We like that they work with KLAS Research to find out...
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Loyalty, Value
We are probably planning to keep the system. I am happy with it, but I would like to modify some...
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Product
Once staff members get used to putting data into the system, they can cut and paste certain...
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Relationship
When I need to access the vendor's support, I usually call the number that has been provided and get...
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Value
I would say the vendor avoids charging for every little thing. If we have something built or make a...
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Product, Value
For the frontline user, the solution is very easy to use, understand, and navigate. It probably...
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Product
We continue to report our patient safety events and trend those, and then we do some quality and...
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