Verge Health: Safety, Risk and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
We had some challenges with the training from RLDatix. The vendor's implementation team didn’t want...
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Relationship
The vendor executive involvement from RLDatix is really good. They are very involved. They actually...
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Loyalty, Product
We have been working through a problem for a long time, and we finally got the vendor's attention....
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Product
The biggest complaint from our managers and directors about the solution is that they have to answer...
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Relationship
When we ask the vendor for customization on the forms to make them work for us, they tell us they...
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Relationship, Operations, Product
Before updates for the solution are implemented, we get notifications that the system is going to be...
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Relationship
RLDatix will respond to us, but even when I have submitted help tickets, I always have to get on the...
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Product, Value
The solution is a good event reporting platform, and it makes it easier for our staff members to put...
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Operations
The initial implementation process of the solution was fabulous. The initial training from RLDatix...
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Operations
We haven't had any ongoing training since the implementation of the solution. When we have an...
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Relationship, Product
We have had struggles with the solution. RLDatix says our feedback is valuable and that they are...
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Loyalty, Product
One of the things about the solution that was a selling point for us is the automatic updates, so we...
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Product
I would tell someone looking at the product to minimize the amount of information that an end user...
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Value
I don't know exactly how much we pay for RLDatix, but I hope it is not a lot because the solution is...
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Relationship, Product, Value
With RLDatix, we have seen steady improvement in our reporting of safety events. We have certainly...
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Loyalty, Product, Value
We have been heavily focused on patient falls, and the product has allowed us to hone in on root...
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Loyalty, Product
We are limited because we are on a legacy product. There are things that we need in the system that...
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Relationship, Value
Overall, we have been happy with the vendor. We like that they work with KLAS Research to find out...
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Loyalty, Value
We are probably planning to keep the system. I am happy with it, but I would like to modify some...
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Product
Once staff members get used to putting data into the system, they can cut and paste certain...
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Relationship
When I need to access the vendor's support, I usually call the number that has been provided and get...
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Value
I would say the vendor avoids charging for every little thing. If we have something built or make a...
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Product, Value
For the frontline user, the solution is very easy to use, understand, and navigate. It probably...
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Product
We continue to report our patient safety events and trend those, and then we do some quality and...
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Culture, Product
My low satisfaction with the product working as promoted is mostly because of the data-reporting...
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Culture, Relationship, Operations
Verge Health keeps some promises, and some they don't. It is like that with any software vendor....
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Operations, Product
For recent upgrades, Verge Health informs us of them, but the upgrades are like any software,...
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Relationship
Verge Health really jumps on the problem whenever we have one. My satisfaction with integrations is...
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Loyalty, Value
An outcome we have achieved through the vendor is just having broader and improved engagement in the...
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Product
The vendor worked hard to improve the stability and functionality of Insights, but we also...
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Loyalty
RLDatix bought Verge Health and is really heavily investing in the accreditation portion. But...
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Relationship
Verge Health has a feedback portal through Aha! where users submit requests. The vendor is trying to...
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Product, Value
The product has enabled us to collect safety events and cause analysis details that have helped us...
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Operations
Our training right now is more on demand. Training is either through the support center or the...
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Relationship, Operations
The vendor has done a really good job with support. They have improved this year. They have brought...
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Loyalty, Value
The product falls down on the job in terms of supporting our integration goals. The product is so...
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Loyalty
The system had what we needed when we purchased it, and it was the best product, but now other...
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Relationship, Operations
We just did a really big upgrade, and I was extremely satisfied. The vendor trained some additional...
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Relationship
Since the beginning, our concerns with Verge Health have always been that they will act like we...
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Culture, Value
Normally, I wouldn't say that Verge Health avoids charging for every little thing, but recently,...
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Relationship
Overall, Verge Health's product is good. It would be nice if we had someone at Verge Health who we...
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Product, Value
Something that has gone well with this solution is that we have increased our use of its reporting...
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Loyalty, Product
When we are looking at the rounding report specifically, it would be beneficial to be able to...
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Loyalty, Product
We have a strong need to improve our day-to-day operations, and this product is a great audit tool...
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Relationship
The vendor's support is really good. We had some questions about the product, so we reached out to...
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Operations
The vendor provides several learning aids in the system; the learning aids are a combination of...
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Product
Along with this product, we also purchased the companion software for patient rounding, and that one...
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Loyalty, Relationship
RLDatix bought Verge Health, and my opinion about and happiness with the vendor are changing a...
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Product
We have used the system to achieve accreditation readiness and done provider performance evaluations...
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Operations
Verge Health did some on-site training for our people, and one trainer was a provider who totally...
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Relationship, Product
Verge Health is pretty good at staying up with the latest technology, but they are behind with some...
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Loyalty
We are considering not using Verge Health's system anymore because it isn't really giving us our...
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Culture
I tried to buy one of Verge Health's modules that they told me about at a recent conference, but...
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Relationship
I have a good relationship with Verge Health's higher-ups. The people at Verge Health try to help us...
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