RL6 Solutions
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
RL6 Solutions has allowed us to track and trend things better. We have been able to house...
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ROI / Cost (care and feeding)
Until we actually dove in and learned RLDatix’s system, we did a lot of manual work. We just didn't...
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Functionality and Upgrades
RL6 Solutions could be a little simpler for end users just because it has taken quite a bit of...
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Relationship
There have been some issues with RLDatix keeping their promises in the past few years, but things...
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Other Observations & Comments
If we don't buy the RL6 Solutions package, then the vendor charges us for every little thing.
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Functionality and Upgrades
RLDatix offered good training for my administrators. The product trends things and pulls things...
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Implementation and Training
The training materials are cumbersome and limited to self-access unless we purchase training...
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Interfacing and Integration
RL6 Solutions communicates with our EMR, and the employee usernames and passwords function so that...
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Functionality and Upgrades
RL6 Solutions’ ability to do analytics with our data is limited. We can only compare one thing; we...
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Service and Support
There has been a lack of outreach from the vendor. When we have escalated some issues, we have had...
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ROI / Cost (care and feeding)
In the past, I probably would have given a higher score for receiving our money’s worth. But today,...
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Functionality and Upgrades
We have found ease of reporting with RL6 Solutions in various areas that we did not have before. We...
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Functionality and Upgrades
During upgrades, we usually have to work through some sort of technical glitch. Every year, the...
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Other Observations & Comments
We will potentially be looking to replace the product within the next couple of years, and we will...
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ROI / Cost (care and feeding)
We purchased a remote access function that never really worked. RLDatix is actually discontinuing...
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ROI / Cost (care and feeding)
We have achieved the trending of data for improvement efforts with RL6 Solutions.
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Interfacing and Integration
I don’t think that we had RL6 Solutions integrated into any other software. Depending on what the...
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Implementation and Training
The only training that I had was the initial onboarding; I haven’t had any ongoing training. RLDatix...
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Functionality and Upgrades
I really liked the idea of the reporting functionality in RL6 Solutions, but after the onboarding...
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Service and Support
RLDatix doesn’t keep all of their promises. We have had problems getting things resolved through...
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Functionality and Upgrades
I wouldn’t buy RL6 Solutions again. It is not very user friendly on the back end. It is difficult to...
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Functionality and Upgrades
RL6 Solutions allows us to put everything in a single database, and I like how the templates are...
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Service and Support
We use RLDatix to communicate with leaders and let them know about any concerns, and the leaders...
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Service and Support
RLDatix could improve their support. Sometimes we need a response sooner than later, but we always...
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Implementation and Training
We would like to see a training module so that we can get new people up to speed with the system...
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Technology
I don't know whether the issue is technical, but sometimes the system continually kicks us out, and...
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Service and Support
When we have a concern, we just get an email that says the concern was dealt with, so we are...
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Functionality and Upgrades
I truly love RL6 Solutions. I am so excited that we got the program when we did. It has been so...
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Functionality and Upgrades
The reporting functionality within RL6 Solutions could be improved. I know RLDatix was two different...
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ROI / Cost (care and feeding)
The outcome of the product is that we have completely gone from paper reporting to an electronic...
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Service and Support
We have feeds from our EMR that go into the system, but we don’t have a lot of the data exporting to...
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Functionality and Upgrades
We have to do a lot of tweaking and designing within the product. Also, the vendor always has...
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Service and Support
The vendor is always developing and offering upgrades and taking feedback from us. We can submit...
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Functionality and Upgrades
One thing the vendor could improve is the interface for looking up patients. That interface is a...
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Service and Support
The vendor has great team members. The team members are responsive, easy to work with,...
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Service and Support
The vendor is not only driving the software but also using the software. They offer a lot of...
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Service and Support
Our upgrade took several months to plan while working with our own IT department. The upgrade went...
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ROI / Cost (care and feeding)
We would like to get everything at a lower cost, but the way we pay for the service and product is...
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Interfacing and Integration
Right now, RL6 Solutions does connect to our authentication like an active directory, and that works...
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Functionality and Upgrades
One of the things that is very nice is the ability to run our own reports. We have a very nice...
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Lessons Learned
When I was purchasing this system, there were incident reporting systems like RL6 Solutions. I...
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Lessons Learned
If another organization reached out to us and asked whether RL6 Solutions has helped us to be...
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Functionality and Upgrades
Since we started utilizing RL6 Solutions, we have been able to track and trend our patient and...
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Service and Support
RL6 Solutions has been a pain. I have been working with it for years, and I still struggle...
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Implementation and Training
Our IT department had some turnover, and the person who took over on the back end had no clue what...
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Relationship
I wish RLDatix would hold a quarterly meeting to answer our questions. They don't need to do a...
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Lessons Learned
I would tell others that are considering RL6 Solutions to consider the resources that their...
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ROI / Cost (care and feeding)
We have a service agreement that obviously covers a certain number of things. Given how much we are...
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Functionality and Upgrades
The reporting structure in RL6 Solutions is limiting. The cross-table reporting is sometimes very...
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ROI / Cost (care and feeding)
It has been a while, but I was given reward points because I did some work advising other users of...
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Functionality and Upgrades
RL6 Solutions is our main tool for generating reports about security issues so that we can make a...
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Relationship
In the past, we struggled with getting help from the customer service department, but things are...
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ROI / Cost (care and feeding)
There is an extra charge for anything we may want to add. For any new feature, such as the infection...
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Implementation and Training
In regard to ongoing training, most things are available online, and we can go and look at the...
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Technology
The system is comparatively slow. RL6 Solutions is a good system, but it is not very user friendly....
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Relationship
RLDatix is very good at sending emails in advance and working with us on upgrades and things. One...
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Functionality and Upgrades
RL6 Solutions is a very good tool. As we learn more, dive deeper into the system, and get to know...
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Service and Support
The vendor’s services and connectivity are getting better, but I am not that thrilled. There have...
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Service and Support
RLDatix bought a database called oneSOURCE, which is now part of the RLDatix family. I reached out...
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Functionality and Upgrades
We have not kept up with the updates for RL6 Solutions; the updates are expensive, and we can't...
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Functionality and Upgrades
In regard to the ways RLDatix can improve their product, we don't use the root cause analysis module...
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Functionality and Upgrades
We get out exactly what we put in when it comes to RL6 Solutions, and it is nice to be able to click...
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Functionality and Upgrades
Mainly, we use RL6 Solutions for tracking and trending purposes, and then we develop quality teams...
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Functionality and Upgrades
I would like to see the root cause analysis module beefed up a little. I feel as though I am...
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Functionality and Upgrades
With RL6 Solutions, we monitor occurrences in our patient safety and make changes as necessary. The...
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Functionality and Upgrades
We do not use RL6 Solutions for employee incidents because the system is missing a few things. Maybe...
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Relationship
Whenever I have had to work with any of the vendor’s staff members, they have been very friendly.
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Functionality and Upgrades
Using RL6 Solutions has given us an increase in transparency with our event reporting as well as...
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Service and Support
RLDatix’s ticketing system is through a hub and is very easy to use. The vendor is very responsive....
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Lessons Learned
One thing I would say about RLDatix is that as they are going through a lot of mergers and...
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Implementation and Training
The part that I love most about RLDatix is how they have policy-management software training. There...
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Service and Support
What I appreciate about RLDatix is that they let us know when updates are coming out, and we get the...
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Relationship
We can tell that RLDatix listens to their customers. They listen to what we want, what we need, and...
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Technology
We don't have issues with the product going down or crashing. It is always up and reliable, and it...
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Functionality and Upgrades
We struggled before with our old system before we had RLDatix's system, and our old system required...
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Functionality and Upgrades
The biggest thing I would want RLDatix to know is that from a user perspective, the system could use...
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Functionality and Upgrades
Newer users struggle with finding the right place to go within RL6 Solutions. They get a little...
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Functionality and Upgrades
We received a bunch of new state requirements, and those requirements were quickly updated and ready...
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Functionality and Upgrades
RL6 Solutions helps us comply with state regulatory agencies, and it helps with tracking and...
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Implementation and Training
There is a lack of quick training materials for RL6 Solutions. It would be great if there were a...
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Interfacing and Integration
RL6 Solutions does not mesh well with some of our systems. We attempted to integrate the system with...
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Technology
RL6 Solutions works really well. We have never had issues with the system or long-term downtimes.
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Functionality and Upgrades
RL6 Solutions helps us improve our other applications. It is helping us make sure that system...
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Functionality and Upgrades
The system is dynamic and always improving, but I have put in a couple of feature requests to allow...
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Functionality and Upgrades
As a system admin supporting RL6 Solutions, I think the system functions very well. The functions on...
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Relationship
RLDatix's engaged leadership and their attitude toward expanding the use of the tool motivate us to...
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Service and Support
My only criticism of RLDatix is that their help desk takes a long time. We don't have a dedicated...
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Service and Support
RLDatix has a hub with a user-group functionality where we can ask other people how they are using...
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ROI / Cost (care and feeding)
RL6 Solutions has a lot of potential. The system gives us the ability to develop our own tools and...
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Functionality and Upgrades
We have experienced some software glitches, and things have happened with upgrades to the product. I...
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Service and Support
RLDatix is very easy to work with. We work with a specialist who is assigned to our institution to...
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Functionality and Upgrades
We have utilized the peer review module to facilitate reviews for not just peer review but also...
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Functionality and Upgrades
The product is flexible for our needs, and we are able to make changes to suit our needs. We are...
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ROI / Cost (care and feeding)
RLDatix does not charge for every little thing that I know other vendors charge for. We can do...
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Implementation and Training
RLDatix could improve customer engagement in their training because their training is just a lot of...
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Other Observations & Comments
RLDatix’s support team has been good, but I do not have a direct contact from the vendor that I can...
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Other Observations & Comments
The system's reporting feature works well. The first representative that the vendor sent us was very...
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Functionality and Upgrades
I like RL6 Solutions in comparison to the platforms that I have seen. RL6 Solutions works very well...
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Functionality and Upgrades
We really like the way that we were able to customize RL6 Solutions and pull reports out of it. It...
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Relationship
The biggest opportunity that the vendor has is that their managers need to know where to look to see...
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Service and Support
Things are good when we have a certain contract with the vendor, but we don't have that contract...
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Functionality and Upgrades
It is easy for people to enter events into the system, and the system's search feature is amazing....
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Implementation and Training
The system's implementation was fairly complex, but part of that was because of the things that we...
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ROI / Cost (care and feeding)
We have used RL6 Solutions to track hospital-acquired infections and patient falls and to help...
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Functionality and Upgrades
One thing I like about RL6 Solutions is that we can track patients and issues through multiple...
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Functionality and Upgrades
RL6 Solutions is very user friendly and completely adaptable to our needs. We have been able to...
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Functionality and Upgrades
We can do tracking and trending better in RL6 Solutions than we could in our old solution, so our...
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Interfacing and Integration
RL6 Solutions is pretty limited in what we can do with it. RLDatix told us the system would...
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Technology
Part of what our organization wants is to be able to use RL6 Solutions entirely for our case files....
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Service and Support
We have an actual person who is assigned to organizations like ours. The person who is assigned to...
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Functionality and Upgrades
Some of my staff members have difficulty with RL6 Solutions, so I can’t give the solution a perfect...
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ROI / Cost (care and feeding)
RL6 Solutions has increased our reporting immensely. We were on a paper system before, and the...
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Implementation and Training
With the implementation, it seemed as though we did not have a whole lot of guidance from RLDatix as...
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Relationship
If I have needed to speak to somebody at RLDatix who is higher up than who I am talking to, I have...
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Win/Loss - Why they were selected (by current clients)
The product provides what we need; we just have to get it there. We went to another vendor that had...
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Service and Support
RLDatix’s instructions for upgrades are very confusing, and it is difficult sometimes to get their...
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Service and Support
I never have had RLDatix reach out to me; I usually have to be the one to contact them. When we...
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Functionality and Upgrades
RL6 Solutions is user friendly. The fact that RLDatix's system provides the ability to log in using...
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Service and Support
When we get support, the support is amazing. If we can get somebody that we can email directly, that...
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Technology
RLDatix is constantly asking us for input and encouraging us to make recommendations for changes....
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Service and Support
I have been with RLDatix for a long time, and they have gone toward a model that involves more of a...
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Functionality and Upgrades
I like RL6 Solutions because there are some customizable elements within it. It is not a one-ended...
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Functionality and Upgrades
The solution helps us drill down and very easily look at opportunities for safety. RL6 Solutions...
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Functionality and Upgrades
There are some reporting pieces that I struggle with, and that could be because of my knowledge base...
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Functionality and Upgrades
I like that we can hand off a form to the lab, and that the lab people will review it and tell us...
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Functionality and Upgrades
I like the fact that the ADT messages are automatically incorporated so the end users don't have to...
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Functionality and Upgrades
There is room for improvement with the tasking functionality; it is not very intuitive. When we...
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Implementation and Training
During the implementation, things that were changed without our knowledge interrupted our workflow....
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Functionality and Upgrades
There is a lot of information within the product, and that is good, but the system can confuse...
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ROI / Cost (care and feeding)
A great outcome that we have achieved with RLDatix's system is that all of our safety and data are...
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Relationship
The vendor wasn’t RLDatix at the time we started using the product, it was just RL Solutions. But I...
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Functionality and Upgrades
I think the product is pretty user friendly for what I am doing. I collect data, and I do a lot of...
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Functionality and Upgrades
A common complaint I have heard about the product is that it is cumbersome to enter an event. Also,...
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Functionality and Upgrades
It would be nice if RLDatix had user training. We have had to figure the product out for ourselves,...
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Relationship
We don't receive any executive involvement from RLDatix, even though we should. We have no idea how...
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ROI / Cost (care and feeding)
We can use RL6 Solutions to help identify and report any perceived or actual patient care issues and...
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Functionality and Upgrades
We haven't had any interface issues that I have been aware of since we got RL6 Solutions set up. The...
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Functionality and Upgrades
We use the solution to report risk events. Our managers can put the results of their investigations...
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Interfacing and Integration
There isn't any interoperability between RL6 Solutions and our other products. I am not sure whether...
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ROI / Cost (care and feeding)
Improved patient safety is one of the outcomes that we have achieved from this product. We have also...
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Functionality and Upgrades
We are very comfortable with this tool, and our clients love this product. We have their user web...
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Relationship
I have never talked to the vendor's executives, but we do get our problems resolved. We have a...
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Service and Support
The vendor has had some bad trouble with turnover. Our first support person who was supposed to be...
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Functionality and Upgrades
If our company were to start looking for a vendor again, we would not choose RLDatix if we knew...
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Functionality and Upgrades
RLDatix has some pretty clever ways of handling the configuration of their forms and the general...
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Implementation and Training
RLDatix has some serious drawbacks in terms of a lack of documentation and training. RLDatix is...
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Implementation and Training
When we put in tickets for help from the IT team, we do not get charged. We are very satisfied with...
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ROI / Cost (care and feeding)
The product has helped streamline our reporting. In terms of tracking and seeing trends, the product...
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Functionality and Upgrades
The product has free-text boxes, and it would be great if I could search for certain words or...
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Relationship
The vendor has kept all their promises, and they have provided really good service. As the product...
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Functionality and Upgrades
RLDatix has an immature product portfolio. It takes a long time for us to enter in error-harm...
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Service and Support
When there is a problem in the solution, the vendor spins around in circles as they try to address...
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Functionality and Upgrades
With the product, we are able to maintain our quality-improvement data and information within a...
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Service and Support
The vendor's customer support is horrendous. Their support people don't really do anything. We can...
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ROI / Cost (care and feeding)
If we want the vendor's help with any sort of configuration, then we will be charged. If we have an...
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Relationship
If we had hired a contractor to set the product up for us in a way that would work, then we would be...
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Other Observations & Comments
We heavily underuse the solution's application, but in the grand scheme of things, we have been able...
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Functionality and Upgrades
The system's design is great. We can do some very sophisticated customizations in RL6 Solutions to...
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Interfacing and Integration
I would like to see better integration between the system and some sort of reference database. That...
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Functionality and Upgrades
RLDatix provides the opportunity for users to do updates on their own. I am not familiar with the...
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Relationship
Before the vendor merged with Datix and they were just RL Solutions, their organizational...
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Functionality and Upgrades
We have no problems with the quality of RL6 Solutions, and we have not had any bugs or hitches. Our...
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Future Outlook
I am fine with the system and would recommend purchasing it again. Assuming we update the program as...
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Implementation and Training
We were very happy with the initial implementation. RLDatix guided us through it very nicely. A...
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Functionality and Upgrades
Some of our lower-level employees have some difficulty with the system, but they are also the...
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Functionality and Upgrades
RL6 Solutions helps us meet the requirements for state reporting. I generate multiple reports from...
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Interfacing and Integration
We were able to link RL6 Solutions right into the staff’s workflow. The product was easy to connect...
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Functionality and Upgrades
The vendor's method of improvement is through additional products. The vendor has maintained the...
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ROI / Cost (care and feeding)
Because of this product, we have had a better experience with outcomes as they relate to patients....
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Functionality and Upgrades
We have had a good experience, and we have recommended the product to different organizations. We...
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ROI / Cost (care and feeding)
The vendor doesn’t charge us for every little thing, but there are a couple of little areas where we...
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Implementation and Training
In our most recent upgrade, everything went very well. That upgrade was the easiest upgrade that we...
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Implementation and Training
We are at the point where we are self-sufficient, so we don’t need a lot of training. But whenever...
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Relationship
When different groups in our organization need things, we are able to provide reports. We have been...
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Functionality and Upgrades
Every now and then, someone has some difficulties with the product. But generally speaking, the...
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Relationship
For the most part, the vendor keeps their promises. If the vendor can’t do something, there is a...
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Service and Support
Support is the one area where RLDatix has gotten worse over the years. Everything else about the...
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Service and Support
I am not really involved with any executives at RLDatix. I have met a couple of them a few times,...
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Functionality and Upgrades
RL6 Solutions has a really nice graphical user interface. It is slick and contemporary, and it...
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Technology
We use RL6 Solutions for things other than what it was intended for, and sometimes we have to get...
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Functionality and Upgrades
RL6 Solutions gives me directional data that I can take to groups. We can look at things from a...
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Service and Support
I like RL6 Solutions, but I don't like how the vendor has changed since they were acquired by Datix....
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Functionality and Upgrades
I don't see any proactive behavior from the vendor. For example, we did an upgrade, and then the...
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Functionality and Upgrades
Some of the issues with the product might be solved with a subsequent version. People on the front...
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Implementation and Training
I would love for the vendor to hold training classes. The vendor directs us to videos, website...
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Functionality and Upgrades
We cannot do upgrades ourselves because we really need the vendor's help. There are so many parts to...
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ROI / Cost (care and feeding)
We have to pay up front for every license that we have, and then we also have to pay a service fee,...
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Relationship
I work very closely with RLDatix’s staff. When we were able to do the conventions, I had hands-on...
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Service and Support
Since the transition to RLDatix, I know the RL CEO has been on board, but the Datix leaders have...
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Implementation and Training
We have an amazing relationship with RLDatix. When we are bringing on a new site, all we have to do...
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Functionality and Upgrades
In my role, I know systems well, so RL6 Solutions is easy to use. However, new users think that the...
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Functionality and Upgrades
RLDatix has a file-interchange module that is able to export big data in bulk on the back end. Every...
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Relationship
RLDatix is really just a wonderful group. They have so many features, and their focus never ends;...
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ROI / Cost (care and feeding)
Our risk management department has been using the system for quite a while, and it has really helped...
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ROI / Cost (care and feeding)
The biggest benefit of the system is having all of our risk and feedback information in one data...
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Functionality and Upgrades
We recently upgraded the system, so everything is shiny and new right now. The improvements that...
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ROI / Cost (care and feeding)
We used to use the Quantros system, which was another one of RLDatix’s products. RL6 Solutions...
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Functionality and Upgrades
We are still having some issues with our medication library or database. It is finding weird groups....
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Interfacing and Integration
RL6 Solutions has integration, but it only works sometimes.
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Functionality and Upgrades
We use the product for major events. Any problematic patient care events come through the product so...
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Future Outlook
We are staying with RLDatix long term. I don't see us moving anytime soon. Everything has been going...
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Functionality and Upgrades
I have used multiple risk management solutions, and I like RL6 Solutions. The product has a portal...
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ROI / Cost (care and feeding)
RLDatix has gone above and beyond in terms of upgrades. The vendor did everything that we requested...
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Implementation and Training
RLDatix has been really involved in our training and has provided us with a lot of resources. They...
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Interfacing and Integration
The product is integrated with Active Directory and other systems, so things are very simple.
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Technology
The product is an on-premises solution, so we haven't had any problems with the product’s...
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Relationship
When I came into my role, I found out that there were no touchpoints with the vendor, so I...
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Relationship
The person who is assigned to our account does great on their own, so I haven’t had to escalate...
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Technology
The vendor went through testing, and they started providing tools and ways to drive additional usage...
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ROI / Cost (care and feeding)
A lot of organizations would rather have fewer vendors, all else being equal. But products are never...
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Implementation and Training
Implementing RL6 Solutions has had its high and low points. I am not totally happy with RLDatix....
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Functionality and Upgrades
The reporting is okay. I am not going to say it is wonderful, but it is okay. It takes a long time...
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ROI / Cost (care and feeding)
From a financial perspective, RL6 Solutions is slightly cheaper than what we had previously. The...
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Win/Loss - Why they were selected (by current clients)
I would buy RL6 Solutions again. We looked at some other systems at the same time that we looked at...
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Service and Support
I really can't think of anything that has come up that we haven't been able to get a solution to....
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Other Observations & Comments
We haven't had a lot of needs for additional work, so I haven't necessarily heard any complaints...
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Implementation and Training
We communicate extremely often. Even after we went live, we met with the person we worked with, and...
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Implementation and Training
We got a lot of training about things that were absolutely necessary, such as knowing how forms work...
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Service and Support
There are a lot of issues we can resolve on our own. Sometimes, there are error messages that we...
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Functionality and Upgrades
With RL6 Solutions. we can analyze, aggregate, and track data weekly, monthly, quarterly, and...
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Lessons Learned
RL6 Solutions is a good product, but it doesn't apply 100% to what I want to do. The vendor hasn't...
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Other Observations & Comments
We had been on the platform for a while when it was sold to another company. After that, the...
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Functionality and Upgrades
RL6 Solutions is not easy to use for people who try to run reports. Some data fields aren't relevant...
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Functionality and Upgrades
The system likes to know what our top type of event is to see whether we are getting more medical...
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Relationship
It might take RLDatix a while to keep their promises, but they get there.
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Sales and Contracting
We have a service plan with RLDatix, and I know that there are limitations on how many minutes we...
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Other Observations & Comments
When RLDatix was implementing our solution, there were some delays, but now things seem to be okay....
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Implementation and Training
We have access to RLDatix' hub. There are times when we think we should be able to do a certain...
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Functionality and Upgrades
There are a couple of things that we have asked RLDatix for, and we are still waiting to find out...
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Functionality and Upgrades
We have taken advantage of the data that comes through the RLDatix system in a more meaningful way...
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Implementation and Training
RL6 Solutions has come with challenges. The first challenge we encountered was with the...
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Sales and Contracting
The system requires a demanding time commitment. The reporting is robust, and we can access a lot of...
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Future Outlook
If the decision were up to me, I would look for a different option because of the reporting...
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Interfacing and Integration
Overall, RLDatix keeps their promises, but we had one issue that was a big disappointment. During...
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Relationship
Other than one instance, RLDatix has been prompt in helping us and has followed through on...
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Relationship
When I had big questions, I had access to whoever I needed. I don't know whether that would be the...
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Functionality and Upgrades
We have integrated RL6 Solutions with our employee roster. So whenever we need to search for...
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Functionality and Upgrades
We have wondered why certain things aren't easier to do in the product and why we can't pick up more...
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Service and Support
Our issues with the vendor's support have to do with the length of time that it takes for us to get...
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Relationship
The vendor regularly sends out automated email updates about what is new in their organization....
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Service and Support
Putting in work tickets with the vendor was great at first because we had higher-up people from...
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ROI / Cost (care and feeding)
RL6 Solutions has improved our ability to report on data. It has also made it easier for us to edit...
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Relationship
The vendor helps us a lot without any additional costs.
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Implementation and Training
During our implementation, the vendor did many hours of training with us. The users that did that...
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ROI / Cost (care and feeding)
It is really easy for us to navigate the system and figure out where we need to go to input certain...
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Relationship
The vendor is proactive because they send me emails every time an incident is entered. That allows...
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Functionality and Upgrades
RLDatix's promises are kept, but there are opportunities for the modules to be combined for the...
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Implementation and Training
I would score the second representative we had after the go-live high, but I would score the first...
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