RL6 Solutions
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
When we put in tickets for help from the IT team, we do not get charged. We are very satisfied with...
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The product has helped streamline our reporting. In terms of tracking and seeing trends, the product...
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The product has free text boxes, and it would be great if I could search for certain words or...
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The vendor has kept all their promises, and they have provided really good service. As the product...
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RLDatix has an immature product portfolio. It takes a long time for us to enter in error-harm...
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When there is a problem in the solution, the vendor spins around in circles as they try to address...
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With the product, we are able to maintain our quality-improvement data and information within a...
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The vendor's customer support is horrendous. Their support people don't really do anything. We can...
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If we want the vendor's help with any sort of configuration, then we will be charged. If we have an...
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If we had hired a contractor to set the product up for us in a way that would work, then we would be...
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We heavily underuse the solution's application, but in the grand scheme of things, we have been able...
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The system's design is great. We can do some very sophisticated customizations in RL6 Solutions to...
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I would like to see better integration between the system and some sort of reference database. That...
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RLDatix provides the opportunity for users to do updates on their own. I am not familiar with the...
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Before the vendor merged with Datix and they were just RL Solutions, their organizational...
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We have no problems with the quality of RL6 Solutions, and we have not had any bugs or hitches. Our...
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I am fine with the system and would recommend purchasing it again. Assuming we update the program as...
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We were very happy with the initial implementation. RLDatix guided us through it very nicely. A...
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Some of our lower-level employees have some difficulty with the system, but they are also the...
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RL6 Solutions helps us meet the requirements for state reporting. I generate multiple reports from...
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We were able to link RL6 Solutions right into the staff’s workflow. The product was easy to connect...
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The vendor's method of improvement is through additional products. The vendor has maintained the...
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Because of this product, we have had a better experience with outcomes as they relate to patients....
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We have had a good experience, and we have recommended the product to different organizations. We...
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The vendor doesn’t charge us for every little thing, but there are a couple of little areas where we...
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In our most recent upgrade, everything went very well. That upgrade was the easiest upgrade that we...
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We are at the point where we are self-sufficient, so we don’t need a lot of training. But whenever...
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When different groups in our organization need things, we are able to provide reports. We have been...
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Every now and then, someone has some difficulties with the product. But generally speaking, the...
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For the most part, the vendor keeps their promises. If the vendor can’t do something, there is a...
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Support is the one area where RLDatix has gotten worse over the years. Everything else about the...
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I am not really involved with any executives at RLDatix. I have met a couple of them a few times,...
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RL6 Solutions has a really nice graphical user interface. It is slick and contemporary, and it...
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We use RL6 Solutions for things other than what it was intended for, and sometimes we have to get...
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RL6 Solutions gives me directional data that I can take to groups. We can look at things from a...
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I like RL6 Solutions, but I don't like how the vendor has changed since they were acquired by Datix....
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I don't see any proactive behavior from the vendor. For example, we did an upgrade, and then the...
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Some of the issues with the product might be solved with a subsequent version. People on the front...
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I would love for the vendor to hold training classes. The vendor directs us to videos, website...
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We cannot do upgrades ourselves because we really need the vendor's help. There are so many parts to...
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We have to pay up front for every license that we have, and then we also have to pay a service fee,...
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I work very closely with RLDatix’s staff. When we were able to do the conventions, I had hands-on...
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Since the transition to RLDatix, I know the RL CEO has been on board, but the Datix leaders have...
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We have an amazing relationship with RLDatix. When we are bringing on a new site, all we have to do...
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In my role, I know systems well, so RL6 Solutions is easy to use. However, new users think that the...
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RLDatix has a file-interchange module that is able to export big data in bulk on the back end. Every...
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RLDatix is really just a wonderful group. They have so many features, and their focus never ends;...
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Our risk management department has been using the system for quite a while, and it has really helped...
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The biggest benefit of the system is having all of our risk and feedback information in one data...
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We recently upgraded the system, so everything is shiny and new right now. The improvements that...
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We used to use the Quantros system, which was another one of RLDatix’s products. RL6 Solutions...
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We are still having some issues with our medication library or database. It is finding weird groups....
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RL6 Solutions has integration, but it only works sometimes.
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We use the product for major events. Any problematic patient care events come through the product so...
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We are staying with RLDatix long term. I don't see us moving anytime soon. Everything has been going...
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I have used multiple risk management solutions, and I like RL6 Solutions. The product has a portal...
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RLDatix has gone above and beyond in terms of upgrades. The vendor did everything that we requested...
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RLDatix has been really involved in our training and has provided us with a lot of resources. They...
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The product is integrated with Active Directory and other systems, so things are very simple.
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The product is an on-premises solution, so we haven't had any problems with the product’s...
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When I came into my role, I found out that there were no touchpoints with the vendor, so I...
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The person who is assigned to our account does great on their own, so I haven’t had to escalate...
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The vendor went through testing, and they started providing tools and ways to drive additional usage...
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A lot of organizations would rather have fewer vendors, all else being equal. But products are never...
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Implementing RL6 Solutions has had its high and low points. I am not totally happy with RLDatix....
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The reporting is okay. I am not going to say it is wonderful, but it is okay. It takes a long time...
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From a financial perspective, RL6 Solutions is slightly cheaper than what we had previously. The...
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I would buy RL6 Solutions again. We looked at some other systems at the same time that we looked at...
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I really can't think of anything that has come up that we haven't been able to get a solution to....
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We haven't had a lot of needs for additional work, so I haven't necessarily heard any complaints...
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We communicate extremely often. Even after we went live, we met with the person we worked with, and...
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We got a lot of training about things that were absolutely necessary, such as knowing how forms work...
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There are a lot of issues we can resolve on our own. Sometimes, there are error messages that we...
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With RL6 Solutions. we can analyze, aggregate, and track data weekly, monthly, quarterly, and...
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RL6 Solutions is a good product, but it doesn't apply 100% to what I want to do. The vendor hasn't...
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We had been on the platform for a while when it was sold to another company. After that, the...
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RL6 Solutions is not easy to use for people who try to run reports. Some data fields aren't relevant...
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The system likes to know what our top type of event is to see whether we are getting more medical...
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It might take RLDatix a while to keep their promises, but they get there.
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We have a service plan with RLDatix, and I know that there are limitations on how many minutes we...
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When RLDatix was implementing our solution, there were some delays, but now things seem to be okay....
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We have access to RLDatix' hub. There are times when we think we should be able to do a certain...
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There are a couple of things that we have asked RLDatix for, and we are still waiting to find out...
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We have taken advantage of the data that comes through the RLDatix system in a more meaningful way...
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RL6 Solutions has come with challenges. The first challenge we encountered was with the...
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The system requires a demanding time commitment. The reporting is robust, and we can access a lot of...
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If the decision were up to me, I would look for a different option because of the reporting...
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Overall, RLDatix keeps their promises, but we had one issue that was a big disappointment. During...
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Other than one instance, RLDatix has been prompt in helping us and has followed through on...
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When I had big questions, I had access to whoever I needed. I don't know whether that would be the...
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We have integrated RL6 Solutions with our employee roster. So whenever we need to search for...
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We have wondered why certain things aren't easier to do in the product and why we can't pick up more...
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Our issues with the vendor's support have to do with the length of time that it takes for us to get...
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The vendor regularly sends out automated email updates about what is new in their organization....
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Putting in work tickets with the vendor was great at first because we had higher-up people from...
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RL6 Solutions has improved our ability to report on data. It has also made it easier for us to edit...
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The vendor helps us a lot without any additional costs.
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During our implementation, the vendor did many hours of training with us. The users that did that...
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It is really easy for us to navigate the system and figure out where we need to go to input certain...
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The vendor is proactive because they send me emails every time an incident is entered. That allows...
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RLDatix's promises are kept, but there are opportunities for the modules to be combined for the...
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I would score the second representative we had after the go-live high, but I would score the first...
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The reports and dashboards are working well. We have implemented additional items through RLDatix,...
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RLDatix used to be RL Solutions. Then, they merged with Datix. We had great success with the vendor...
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RL6 Solutions is a fast solution. The vendor is constantly updating it, adding new forms, and...
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For a while, the vendor was trying to get customers to hire the vendor's people as part of their own...
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Using the solution has helped us to reduce falls. We were definitely able to increase our compliance...
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The vendor is growing by the minute. They are bringing in a lot of things, but we can't buy too many...
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The vendor has a good knowledge center. We can go into the solution and look at videos. The vendor...
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I have staff members and managers who complain about the system's follow-up abilities and...
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The vendor doesn't give us training. They just provide training on their website. We have to go in...
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The problem is that our organization hasn't upgraded the solution since its implementation. That...
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The vendor hasn't provided us with any training for the system, but it would be beneficial if they...
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I manage my own module in the system. I built it from the ground up, so it is at its fullest...
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If RLDatix would touch base with us occasionally, that would be great. Their contract is a little...
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RL6 Solutions is overly complicated for a hospital of our size. RLDatix seems to have designed the...
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RL6 Solutions could use a more modern user interface as well as better end-user queries,...
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The vendor is usually very good about keeping us informed about when there are changes and how we...
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I find it easy to log in and look people up. The little bit of the product that I use is fairly...
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We have struggled a little bit with the vendor's support. The vendor is working on the support, and...
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Our experience with RLDatix has been excellent. As long as nothing crazy happens, like the vendor...
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RLDatix could improve by providing communication materials to us around new upgrades or products...
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The training materials around the reporting we get from RLDatix could be more user friendly. The...
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RLDatix has done well. They have always been very responsive to any requests. They are also nimble....
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From the modules that we have used, the design has been fairly static; however, RLDatix is...
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We noticed a lag in RLDatix’s response times for everything for a while after the merger with Datix....
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RLDatix needs to do a better job when we are doing implementations of upgrades that require...
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We paid for a module, and it has been going on for months, but we have not been able to implement...
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When we use RL6 Solutions for risk and feedback management, the system is good from that...
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RLDatix's software is fairly steady. Looking back over all these years, the solution has been a good...
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Our quality and safety teams use the safety algorithms to measure and report from RL6 Solutions.
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Things are working really well, and everyone seems very happy with the reporting measures in place.
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I like that even though RLDatix has grown a lot, I can still call someone from the company to move...
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The outcome we have achieved with RL6 Solutions is being able to monitor the safety of patients,...
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Quantros had a good product as it stood. When RLDatix purchased Quantros, I was quite nervous about...
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The solution is good for input. I struggle a bit with pulling data out of the system because it...
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We have had some great success with RLDatix's solution. We have moved several legacy systems and...
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We have improved our reporting significantly with RL6 Solutions. We have quadrupled our reports. Our...
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We use RL6 Solutions for patient experience, feedback, and complaints. The system allows us to...
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Whenever RLDatix has to do a migration, the solution is down for a day. RLDatix should do migrations...
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We haven't seen any proactive reports or anything like that from the vendor.
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We don’t fill out any paper forms anymore. The system was built to populate the paper forms as...
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RL6 Solutions has given us some great outcomes. We use a patient survey data company, and they have...
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Our last upgrade seemed to go well in the testing environment, but there were a couple of hiccups...
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Integration and interoperability are major strengths of RL6 Solutions. The quality measures, quality...
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RL6 Solutions is a good solution and a good value for what it does. The team that uses the cause...
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RL6 Solutions has room for improvement in terms of the speed of the way the module runs and the way...
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RL6 Solutions is a nice product. It works. We are able to have quality reports and evaluate our...
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When we were looking at RL6 Solutions initially, the vendor said that they had a contract management...
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The solution’s work with patient experience has really helped us be more compliant with regulatory...
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We do a lot of data tracking with patient events and look at trending in RL6 Solutions. Besides the...
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The gateway between our EMR and RL6 Solutions is pretty cumbersome compared to what we have seen...
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There is a marked difference between the support we received and promises we were told when the...
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We just don’t get a lot of feedback from RLDatix when we are doing an upgrade. We get feedback...
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Since the pandemic, I really haven’t seen much with the training. That may be due to the pandemic....
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RLDatix gets the job done, but they are just adequate. RL6 Solutions is a B product and not an A...
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When I was being educated about RLDatix and the system, I heard multiple times from multiple people...
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For training, RLDatix mostly uses a train-the-trainer model. We did telephone training and help...
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RL6 Solutions mostly works the way that RLDatix said that it would There is an annual conference for...
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Having some form of a meeting once a year would be nice. The meeting could be virtual so that...
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The integration with our medical record is critical, and it could be better. In a patient event,...
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The only thing that could be a little better with reporting in RL6 Solutions is the way that reports...
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RL6 Solutions doesn't deliver new technology that meets our needs. They don't deliver anything. In...
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RL6 Solutions is a fairly robust system, and it has a lot of functionality. Putting in the...
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The report writing and the ability to retrieve data and trend it are the only negatives about the...
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We have been able to integrate our EMR and RL6 Solutions so that we can actually click on the...
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The vendor’s service is very good, but we would like decreased wait times. We have to start out with...
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We have seen results from automating some things. Originally, we were using an Excel spreadsheet,...
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I don’t think we will make any changes with RL6 Solutions anytime soon. We have committed to...
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For the most part, RLDatix keeps promises. As they have grown, there has been more bureaucracy, so...
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The quality of work has been fine, but the project manager from RLDatix has been less than...
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When we have things that we need to do, RLDatix is there to help us. We weren’t sure whether the...
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Considering what is available in the upgraded version, I expect the system to fully meet our needs....
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RLDatix has great information on the hub. They have set up a really good process where individuals...
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RL6 Solutions is pretty intuitive. It is straightforward. It doesn’t take a lot of training. I have...
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As we grow and become more savvy with the RLDatix software, we are letting the software work for us...
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I appreciate the ability to automate processes in the RLDatix system. For instance, we get a lot of...
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We had some hiccups with RL6 Solutions interfacing with an outside vendor's system that we use. I am...
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The solution has so much capability. Our end users can't do everything that the system is capable of...
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I am having trouble with my mobile responsive form. The system doesn't allow me to use a saved...
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I don't think the vendor is proactive; they are reactive. I have to reach out to their people...
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RLDatix takes feedback a lot better than our previous vendor. RLDatix has an online forum where we...
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I really like that we can pay a little extra to have our own representative. Our representative is...
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