RL6 Solutions
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Ryan Pretnik
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User Commentary

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Director

When we put in tickets for help from the IT team, we do not get charged. We are very satisfied with...

May 2022
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Director

The product has helped streamline our reporting. In terms of tracking and seeing trends, the product...

May 2022
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Director

The product has free text boxes, and it would be great if I could search for certain words or...

May 2022
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Director

The vendor has kept all their promises, and they have provided really good service. As the product...

May 2022
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CMIO

RLDatix has an immature product portfolio. It takes a long time for us to enter in error-harm...

Apr 2022
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CMIO

When there is a problem in the solution, the vendor spins around in circles as they try to address...

Apr 2022
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Manager

With the product, we are able to maintain our quality-improvement data and information within a...

Apr 2022
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Manager

The vendor's customer support is horrendous. Their support people don't really do anything. We can...

Apr 2022
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Manager

If we want the vendor's help with any sort of configuration, then we will be charged. If we have an...

Apr 2022
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Manager

If we had hired a contractor to set the product up for us in a way that would work, then we would be...

Apr 2022
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Director

We heavily underuse the solution's application, but in the grand scheme of things, we have been able...

Mar 2022
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Director

The system's design is great. We can do some very sophisticated customizations in RL6 Solutions to...

Mar 2022
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Director

I would like to see better integration between the system and some sort of reference database. That...

Mar 2022
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Manager

RLDatix provides the opportunity for users to do updates on their own. I am not familiar with the...

Mar 2022
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Manager

Before the vendor merged with Datix and they were just RL Solutions, their organizational...

Mar 2022
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Manager

We have no problems with the quality of RL6 Solutions, and we have not had any bugs or hitches. Our...

Mar 2022
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Manager

I am fine with the system and would recommend purchasing it again. Assuming we update the program as...

Mar 2022
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Manager

We were very happy with the initial implementation. RLDatix guided us through it very nicely. A...

Mar 2022
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Manager

Some of our lower-level employees have some difficulty with the system, but they are also the...

Mar 2022
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Manager

RL6 Solutions helps us meet the requirements for state reporting. I generate multiple reports from...

Mar 2022
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Manager

We were able to link RL6 Solutions right into the staff’s workflow. The product was easy to connect...

Mar 2022
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Manager

The vendor's method of improvement is through additional products. The vendor has maintained the...

Mar 2022
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Manager

Because of this product, we have had a better experience with outcomes as they relate to patients....

Mar 2022
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Manager

We have had a good experience, and we have recommended the product to different organizations. We...

Mar 2022
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Manager

The vendor doesn’t charge us for every little thing, but there are a couple of little areas where we...

Mar 2022
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Manager

In our most recent upgrade, everything went very well. That upgrade was the easiest upgrade that we...

Mar 2022
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Manager

We are at the point where we are self-sufficient, so we don’t need a lot of training. But whenever...

Mar 2022
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Manager

When different groups in our organization need things, we are able to provide reports. We have been...

Mar 2022
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Manager

Every now and then, someone has some difficulties with the product. But generally speaking, the...

Mar 2022
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Manager

For the most part, the vendor keeps their promises. If the vendor can’t do something, there is a...

Mar 2022
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Manager

Support is the one area where RLDatix has gotten worse over the years. Everything else about the...

Mar 2022
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Manager

I am not really involved with any executives at RLDatix. I have met a couple of them a few times,...

Mar 2022
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Manager

RL6 Solutions has a really nice graphical user interface. It is slick and contemporary, and it...

Mar 2022
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Manager

We use RL6 Solutions for things other than what it was intended for, and sometimes we have to get...

Mar 2022
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Manager

RL6 Solutions gives me directional data that I can take to groups. We can look at things from a...

Mar 2022
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Manager

I like RL6 Solutions, but I don't like how the vendor has changed since they were acquired by Datix....

Mar 2022
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Manager

I don't see any proactive behavior from the vendor. For example, we did an upgrade, and then the...

Mar 2022
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Manager

Some of the issues with the product might be solved with a subsequent version. People on the front...

Mar 2022
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Manager

I would love for the vendor to hold training classes. The vendor directs us to videos, website...

Mar 2022
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Manager

We cannot do upgrades ourselves because we really need the vendor's help. There are so many parts to...

Mar 2022
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Manager

We have to pay up front for every license that we have, and then we also have to pay a service fee,...

Mar 2022
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Analyst/Coordinator

I work very closely with RLDatix’s staff. When we were able to do the conventions, I had hands-on...

Mar 2022
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Analyst/Coordinator

Since the transition to RLDatix, I know the RL CEO has been on board, but the Datix leaders have...

Mar 2022
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Analyst/Coordinator

We have an amazing relationship with RLDatix. When we are bringing on a new site, all we have to do...

Mar 2022
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Analyst/Coordinator

In my role, I know systems well, so RL6 Solutions is easy to use. However, new users think that the...

Mar 2022
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Analyst/Coordinator

RLDatix has a file-interchange module that is able to export big data in bulk on the back end. Every...

Mar 2022
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Analyst/Coordinator

RLDatix is really just a wonderful group. They have so many features, and their focus never ends;...

Mar 2022
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Analyst/Coordinator

Our risk management department has been using the system for quite a while, and it has really helped...

Mar 2022
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Analyst/Coordinator

The biggest benefit of the system is having all of our risk and feedback information in one data...

Mar 2022
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Analyst/Coordinator

We recently upgraded the system, so everything is shiny and new right now. The improvements that...

Mar 2022
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Analyst/Coordinator

We used to use the Quantros system, which was another one of RLDatix’s products. RL6 Solutions...

Mar 2022
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Analyst/Coordinator

We are still having some issues with our medication library or database. It is finding weird groups....

Mar 2022
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Analyst/Coordinator

RL6 Solutions has integration, but it only works sometimes.

Mar 2022
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Director

We use the product for major events. Any problematic patient care events come through the product so...

Feb 2022
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Director

We are staying with RLDatix long term. I don't see us moving anytime soon. Everything has been going...

Feb 2022
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Director

I have used multiple risk management solutions, and I like RL6 Solutions. The product has a portal...

Feb 2022
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Director

RLDatix has gone above and beyond in terms of upgrades. The vendor did everything that we requested...

Feb 2022
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Director

RLDatix has been really involved in our training and has provided us with a lot of resources. They...

Feb 2022
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Director

The product is integrated with Active Directory and other systems, so things are very simple.

Feb 2022
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Director

The product is an on-premises solution, so we haven't had any problems with the product’s...

Feb 2022
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Director

When I came into my role, I found out that there were no touchpoints with the vendor, so I...

Feb 2022
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Director

The person who is assigned to our account does great on their own, so I haven’t had to escalate...

Feb 2022
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Director

The vendor went through testing, and they started providing tools and ways to drive additional usage...

Feb 2022
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CIO

A lot of organizations would rather have fewer vendors, all else being equal. But products are never...

Feb 2022
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Manager

Implementing RL6 Solutions has had its high and low points. I am not totally happy with RLDatix....

Feb 2022
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Manager

The reporting is okay. I am not going to say it is wonderful, but it is okay. It takes a long time...

Feb 2022
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Manager

From a financial perspective, RL6 Solutions is slightly cheaper than what we had previously. The...

Feb 2022
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Manager

I would buy RL6 Solutions again. We looked at some other systems at the same time that we looked at...

Feb 2022
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Manager

I really can't think of anything that has come up that we haven't been able to get a solution to....

Feb 2022
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Manager

We haven't had a lot of needs for additional work, so I haven't necessarily heard any complaints...

Feb 2022
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Manager

We communicate extremely often. Even after we went live, we met with the person we worked with, and...

Feb 2022
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Manager

We got a lot of training about things that were absolutely necessary, such as knowing how forms work...

Feb 2022
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Manager

There are a lot of issues we can resolve on our own. Sometimes, there are error messages that we...

Feb 2022
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Director

With RL6 Solutions. we can analyze, aggregate, and track data weekly, monthly, quarterly, and...

Feb 2022
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Director

RL6 Solutions is a good product, but it doesn't apply 100% to what I want to do. The vendor hasn't...

Feb 2022
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Director

We had been on the platform for a while when it was sold to another company. After that, the...

Feb 2022
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Director

RL6 Solutions is not easy to use for people who try to run reports. Some data fields aren't relevant...

Feb 2022
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Analyst/Coordinator

The system likes to know what our top type of event is to see whether we are getting more medical...

Jan 2022
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Analyst/Coordinator

It might take RLDatix a while to keep their promises, but they get there.

Jan 2022
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Analyst/Coordinator

We have a service plan with RLDatix, and I know that there are limitations on how many minutes we...

Jan 2022
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Analyst/Coordinator

When RLDatix was implementing our solution, there were some delays, but now things seem to be okay....

Jan 2022
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Analyst/Coordinator

We have access to RLDatix' hub. There are times when we think we should be able to do a certain...

Jan 2022
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Analyst/Coordinator

There are a couple of things that we have asked RLDatix for, and we are still waiting to find out...

Jan 2022
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Analyst/Coordinator

We have taken advantage of the data that comes through the RLDatix system in a more meaningful way...

Jan 2022
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Analyst/Coordinator

RL6 Solutions has come with challenges. The first challenge we encountered was with the...

Jan 2022
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Analyst/Coordinator

The system requires a demanding time commitment. The reporting is robust, and we can access a lot of...

Jan 2022
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Analyst/Coordinator

If the decision were up to me, I would look for a different option because of the reporting...

Jan 2022
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Analyst/Coordinator

Overall, RLDatix keeps their promises, but we had one issue that was a big disappointment. During...

Jan 2022
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Analyst/Coordinator

Other than one instance, RLDatix has been prompt in helping us and has followed through on...

Jan 2022
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Analyst/Coordinator

When I had big questions, I had access to whoever I needed. I don't know whether that would be the...

Jan 2022
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Analyst/Coordinator

We have integrated RL6 Solutions with our employee roster. So whenever we need to search for...

Jan 2022
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Analyst/Coordinator

We have wondered why certain things aren't easier to do in the product and why we can't pick up more...

Jan 2022
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Analyst/Coordinator

Our issues with the vendor's support have to do with the length of time that it takes for us to get...

Jan 2022
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Analyst/Coordinator

The vendor regularly sends out automated email updates about what is new in their organization....

Jan 2022
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Analyst/Coordinator

Putting in work tickets with the vendor was great at first because we had higher-up people from...

Jan 2022
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Analyst/Coordinator

RL6 Solutions has improved our ability to report on data. It has also made it easier for us to edit...

Jan 2022
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Analyst/Coordinator

The vendor helps us a lot without any additional costs.

Jan 2022
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Analyst/Coordinator

During our implementation, the vendor did many hours of training with us. The users that did that...

Jan 2022
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Director

It is really easy for us to navigate the system and figure out where we need to go to input certain...

Jan 2022
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Director

The vendor is proactive because they send me emails every time an incident is entered. That allows...

Jan 2022
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Analyst/Coordinator

RLDatix's promises are kept, but there are opportunities for the modules to be combined for the...

Jan 2022
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Analyst/Coordinator

I would score the second representative we had after the go-live high, but I would score the first...

Jan 2022
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Analyst/Coordinator

The reports and dashboards are working well. We have implemented additional items through RLDatix,...

Jan 2022
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Analyst/Coordinator

RLDatix used to be RL Solutions. Then, they merged with Datix. We had great success with the vendor...

Jan 2022
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Analyst/Coordinator

RL6 Solutions is a fast solution. The vendor is constantly updating it, adding new forms, and...

Jan 2022
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Analyst/Coordinator

For a while, the vendor was trying to get customers to hire the vendor's people as part of their own...

Jan 2022
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Analyst/Coordinator

Using the solution has helped us to reduce falls. We were definitely able to increase our compliance...

Jan 2022
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Analyst/Coordinator

The vendor is growing by the minute. They are bringing in a lot of things, but we can't buy too many...

Jan 2022
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Analyst/Coordinator

The vendor has a good knowledge center. We can go into the solution and look at videos. The vendor...

Jan 2022
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Analyst/Coordinator

I have staff members and managers who complain about the system's follow-up abilities and...

Jan 2022
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Analyst/Coordinator

The vendor doesn't give us training. They just provide training on their website. We have to go in...

Jan 2022
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Director

The problem is that our organization hasn't upgraded the solution since its implementation. That...

Jan 2022
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Director

The vendor hasn't provided us with any training for the system, but it would be beneficial if they...

Jan 2022
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Director

I manage my own module in the system. I built it from the ground up, so it is at its fullest...

Jan 2022
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Manager

If RLDatix would touch base with us occasionally, that would be great. Their contract is a little...

Jan 2022
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Manager

RL6 Solutions is overly complicated for a hospital of our size. RLDatix seems to have designed the...

Jan 2022
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Manager

RL6 Solutions could use a more modern user interface as well as better end-user queries,...

Jan 2022
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Analyst/Coordinator

The vendor is usually very good about keeping us informed about when there are changes and how we...

Jan 2022
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Analyst/Coordinator

I find it easy to log in and look people up. The little bit of the product that I use is fairly...

Jan 2022
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Analyst/Coordinator

We have struggled a little bit with the vendor's support. The vendor is working on the support, and...

Jan 2022
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VP/Other Executive

Our experience with RLDatix has been excellent. As long as nothing crazy happens, like the vendor...

Jan 2022
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VP/Other Executive

RLDatix could improve by providing communication materials to us around new upgrades or products...

Jan 2022
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VP/Other Executive

The training materials around the reporting we get from RLDatix could be more user friendly. The...

Jan 2022
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Director

RLDatix has done well. They have always been very responsive to any requests. They are also nimble....

Jan 2022
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Director

From the modules that we have used, the design has been fairly static; however, RLDatix is...

Jan 2022
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Director

We noticed a lag in RLDatix’s response times for everything for a while after the merger with Datix....

Jan 2022
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Director

RLDatix needs to do a better job when we are doing implementations of upgrades that require...

Jan 2022
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Director

We paid for a module, and it has been going on for months, but we have not been able to implement...

Jan 2022
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Director

When we use RL6 Solutions for risk and feedback management, the system is good from that...

Jan 2022
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Director

RLDatix's software is fairly steady. Looking back over all these years, the solution has been a good...

Jan 2022
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VP/Other Executive

Our quality and safety teams use the safety algorithms to measure and report from RL6 Solutions.

Dec 2021
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VP/Other Executive

Things are working really well, and everyone seems very happy with the reporting measures in place.

Dec 2021
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VP/Other Executive

I like that even though RLDatix has grown a lot, I can still call someone from the company to move...

Dec 2021
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Director

The outcome we have achieved with RL6 Solutions is being able to monitor the safety of patients,...

Dec 2021
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Director

Quantros had a good product as it stood. When RLDatix purchased Quantros, I was quite nervous about...

Dec 2021
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Director

The solution is good for input. I struggle a bit with pulling data out of the system because it...

Dec 2021
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VP/Other Executive

We have had some great success with RLDatix's solution. We have moved several legacy systems and...

Dec 2021
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VP/Other Executive

We have improved our reporting significantly with RL6 Solutions. We have quadrupled our reports. Our...

Dec 2021
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Director

We use RL6 Solutions for patient experience, feedback, and complaints. The system allows us to...

Dec 2021
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Director

Whenever RLDatix has to do a migration, the solution is down for a day. RLDatix should do migrations...

Dec 2021
||
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Director

We haven't seen any proactive reports or anything like that from the vendor.

Dec 2021
||
(0)
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Director

We don’t fill out any paper forms anymore. The system was built to populate the paper forms as...

Nov 2021
||
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Director

RL6 Solutions has given us some great outcomes. We use a patient survey data company, and they have...

Nov 2021
||
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Director

Our last upgrade seemed to go well in the testing environment, but there were a couple of hiccups...

Nov 2021
||
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Director

Integration and interoperability are major strengths of RL6 Solutions. The quality measures, quality...

Nov 2021
||
(0)
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Director

RL6 Solutions is a good solution and a good value for what it does. The team that uses the cause...

Nov 2021
||
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Director

RL6 Solutions has room for improvement in terms of the speed of the way the module runs and the way...

Nov 2021
||
(0)
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Director

RL6 Solutions is a nice product. It works. We are able to have quality reports and evaluate our...

Nov 2021
||
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Director

When we were looking at RL6 Solutions initially, the vendor said that they had a contract management...

Nov 2021
||
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Director

The solution’s work with patient experience has really helped us be more compliant with regulatory...

Nov 2021
||
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Director

We do a lot of data tracking with patient events and look at trending in RL6 Solutions. Besides the...

Nov 2021
||
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Director

The gateway between our EMR and RL6 Solutions is pretty cumbersome compared to what we have seen...

Nov 2021
||
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Director

There is a marked difference between the support we received and promises we were told when the...

Nov 2021
||
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Director

We just don’t get a lot of feedback from RLDatix when we are doing an upgrade. We get feedback...

Nov 2021
||
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Director

Since the pandemic, I really haven’t seen much with the training. That may be due to the pandemic....

Nov 2021
||
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Director

RLDatix gets the job done, but they are just adequate. RL6 Solutions is a B product and not an A...

Nov 2021
||
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Director

When I was being educated about RLDatix and the system, I heard multiple times from multiple people...

Nov 2021
||
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Director

For training, RLDatix mostly uses a train-the-trainer model. We did telephone training and help...

Nov 2021
||
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Director

RL6 Solutions mostly works the way that RLDatix said that it would There is an annual conference for...

Nov 2021
||
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Director

Having some form of a meeting once a year would be nice. The meeting could be virtual so that...

Nov 2021
||
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Director

The integration with our medical record is critical, and it could be better. In a patient event,...

Nov 2021
||
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Director

The only thing that could be a little better with reporting in RL6 Solutions is the way that reports...

Nov 2021
||
(0)
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Director

RL6 Solutions doesn't deliver new technology that meets our needs. They don't deliver anything. In...

Nov 2021
||
(0)
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Director

RL6 Solutions is a fairly robust system, and it has a lot of functionality. Putting in the...

Nov 2021
||
(0)
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Director

The report writing and the ability to retrieve data and trend it are the only negatives about the...

Nov 2021
||
(0)
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Director

We have been able to integrate our EMR and RL6 Solutions so that we can actually click on the...

Nov 2021
||
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Director

The vendor’s service is very good, but we would like decreased wait times. We have to start out with...

Nov 2021
||
(0)
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Manager

We have seen results from automating some things. Originally, we were using an Excel spreadsheet,...

Oct 2021
||
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Manager

I don’t think we will make any changes with RL6 Solutions anytime soon. We have committed to...

Oct 2021
||
(0)
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Manager

For the most part, RLDatix keeps promises. As they have grown, there has been more bureaucracy, so...

Oct 2021
||
(0)
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Manager

The quality of work has been fine, but the project manager from RLDatix has been less than...

Oct 2021
||
(0)
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Manager

When we have things that we need to do, RLDatix is there to help us. We weren’t sure whether the...

Oct 2021
||
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Manager

Considering what is available in the upgraded version, I expect the system to fully meet our needs....

Oct 2021
||
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Manager

RLDatix has great information on the hub. They have set up a really good process where individuals...

Oct 2021
||
(0)
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Manager

RL6 Solutions is pretty intuitive. It is straightforward. It doesn’t take a lot of training. I have...

Sep 2021
||
(0)
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Manager

As we grow and become more savvy with the RLDatix software, we are letting the software work for us...

Sep 2021
||
(0)
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Manager

I appreciate the ability to automate processes in the RLDatix system. For instance, we get a lot of...

Sep 2021
||
(0)
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Manager

We had some hiccups with RL6 Solutions interfacing with an outside vendor's system that we use. I am...

Sep 2021
||
(0)
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Analyst/Coordinator

The solution has so much capability. Our end users can't do everything that the system is capable of...

Jul 2021
||
(0)
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Analyst/Coordinator

I am having trouble with my mobile responsive form. The system doesn't allow me to use a saved...

Jul 2021
||
(0)
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Analyst/Coordinator

I don't think the vendor is proactive; they are reactive. I have to reach out to their people...

Jul 2021
||
(0)
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Analyst/Coordinator

RLDatix takes feedback a lot better than our previous vendor. RLDatix has an online forum where we...

Jul 2021
||
(0)
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Analyst/Coordinator

I really like that we can pay a little extra to have our own representative. Our representative is...

Jul 2021
||
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