SRM Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
The outcomes that we have achieved from using SRM Solutions are general tracking and trending,...
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Operations
In terms of training and how to best utilize the product, it doesn’t seem like RLDatix has a lot of...
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Relationship
If I put in a ticket, RLDatix has a quick response rate for support and changes. There is one...
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Relationship
There is no executive involvement from RLDatix, but I'm not dissatisfied. We put a lot of money into...
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Product, Value
We are able to track patient safety and employee safety events in a standardized place to trigger...
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Relationship
With the acquisition of Quantros by RLDatix and the merger of RL Solutions and Datix to make...
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Operations
The initial training was not helpful, and the ongoing training has been extremely nonexistent, so...
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Relationship, Operations, Product
The product does tend to work fairly well, but we did have prolonged downtime due to a change that...
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Product
What we have now is an ADT link to pull patient data in. What would be ideal is a link from within...
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Product
The system is stable, but the design is poor. Beyond being able to track events the same way we...
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Product
For end users, the system is fairly straightforward. It is just a form-based entry system for them.
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Relationship, Product
RLDatix has a user hub that is not utilized at all and is really a place where they kind of leave...
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Value
When we initially implemented the software, the cost seemed expensive, but for how much we use it at...
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Loyalty
It isn't clear to me what the long-term plans for the software are in terms of whether RLDatix...
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Relationship
We get support by emailing the help desk people. We tend to have one person who is our general help...
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Relationship
RLDatix’s upgrade communication is good. If they have to have downtime for updates or anything like...
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Loyalty, Relationship
We probably will keep SRM Solutions. I have talked to other organizations about the SRM Solutions...
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Loyalty, Operations
RLDatix has a lot of trainings on board that we can go online and see, but as far as initial or...
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Relationship
I struggle with getting support from RLDatix because I don't have a contact person at RLDatix...
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Relationship, Product
Overall, our experience with the product has been positive. I haven't had any problems resolving...
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Relationship, Operations, Product
Going through quality management with the product is pretty easy, and the vendor gets back to me...
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Product
SRM Solutions is easy to use. The forms are simple. With our old system, people complained that the...
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Product
I am satisfied with SRM Solutions; I like it. The product is an online platform, so there is nothing...
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Relationship
RLDatix’s support is great. RLDatix is good at finding issues and fixing them before we have to say...
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Product, Value
We get what we pay for with RLDatix, and we know up front exactly what we are going to get. We have...
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Product
RLDatix’s reporting tool could have the ability to query the data in the system without downloading...
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Product
I would buy SRM Solutions again. It is user friendly, and I haven't had any issues with it so far....
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Product
To make my experience better, maybe some enhanced, prebuilt reporting functionalities would be good....
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Operations, Product
The hardest things for us with SRM Solutions are figuring out what we need and putting too much into...
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Relationship
The person at RLDatix that we work with is a good resource.
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Product
We would like more effective end-user reports so that it is easier to pull and stratify data....
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Product
There needs to be counsel as people come on board with the product to tell them not to overdo...
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Loyalty, Product
I used a different product before, so I am going crazy because that product was so much better than...
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Loyalty, Product
SRM Solutions is not user friendly. We can't cut and paste anything in or out of the system....
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