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SRM Solutions (formerly Quantros Risk) Commentary
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Subject Expert
Joe VanDeGraaff
Vice President
KLAS Vice President - Joe VanDeGraaff
 
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User Commentary

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Manager

Product

SRM Solutions is easy to use. The forms are simple. With our old system, people complained that the...

Jul 2023
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Manager

Product

I am satisfied with SRM Solutions; I like it. The product is an online platform, so there is nothing...

Jul 2023
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Manager

Relationship

RLDatix’s support is great. RLDatix is good at finding issues and fixing them before we have to say...

Jul 2023
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Manager

Product, Value

We get what we pay for with RLDatix, and we know up front exactly what we are going to get. We have...

Jul 2023
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Manager

Product

RLDatix’s reporting tool could have the ability to query the data in the system without downloading...

Jul 2023
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Analyst/Coordinator

Product

I would buy SRM Solutions again. It is user friendly, and I haven't had any issues with it so far....

Jun 2023
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Analyst/Coordinator

Product

To make my experience better, maybe some enhanced, prebuilt reporting functionalities would be good....

Jun 2023
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Director

Operations, Product

The hardest things for us with SRM Solutions are figuring out what we need and putting too much into...

May 2023
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Director

Relationship

The person at RLDatix that we work with is a good resource.

May 2023
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Director

Product

We would like more effective end-user reports so that it is easier to pull and stratify data....

May 2023
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Director

Product

There needs to be counsel as people come on board with the product to tell them not to overdo...

May 2023
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Director

Loyalty, Product

I used a different product before, so I am going crazy because that product was so much better than...

Apr 2023
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Director

Loyalty, Product

SRM Solutions is not user friendly. We can't cut and paste anything in or out of the system....

Apr 2023
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Manager

Culture

I don’t think the vendor keeps all their promises. There is a lot that the data can offer, and when...

Mar 2023
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Manager

Operations, Product

The process of running and scheduling the reports has been a lot more cumbersome than we thought it...

Mar 2023
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Manager

Operations, Product

The product is fairly intuitive. I don't even have to explain it to people with IT backgrounds.

Mar 2023
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Manager

Relationship, Operations

In the beginning, we had regular webinars with people from RLDatix where we could just ask questions...

Mar 2023
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Analyst/Coordinator

Relationship

The support team is not very helpful. We have to go into a hub and type in our request. There are...

Mar 2023
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Analyst/Coordinator

Relationship

I need RLDatix's support team to understand my problem. If they can't recreate the issues, they are...

Mar 2023
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VP/Other Executive

Product

If I were telling someone else about SRM Solutions, what someone else would find extremely helpful...

Mar 2023
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VP/Other Executive

Value

We feel like we are missing the compliance and agreements aspect from SRM Solutions. I didn't know...

Mar 2023
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VP/Other Executive

Operations, Product

The last upgrade that I recall was straightforward. There were just a few hiccups and staff...

Mar 2023
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VP/Other Executive

Operations

I don't recall any ongoing training from the vendor. We get some emails here and there, but beyond...

Mar 2023
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VP/Other Executive

Product

Quantros was acquired by RLDatix, and the product has stayed relatively the same. SRM Solutions is a...

Mar 2023
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VP/Other Executive

Relationship

A lot of times when something happens, we try to address the situation and involve a supervisor, and...

Mar 2023
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VP/Other Executive

Relationship, Product

For the managers and supervisors, the product has been a great tool to track and trend very quickly...

Mar 2023
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Manager

Product, Value

One outcome of the product is improved ease of reporting because of data. Our programs have improved...

Mar 2023
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Manager

Operations

The vendor could improve their training on how to create reports because a lot of people do not have...

Mar 2023
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Manager

Product

Systems like SRM Solutions are typically built for large-scale hospitals. And as the vendor is...

Mar 2023
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Manager

Loyalty

We selected the product because the fact that it is web-based is crucial. We don't have the...

Mar 2023
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Manager

Product

I appreciate the dashboard the vendor recently implemented. The product is intuitive. It is not...

Mar 2023
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Manager

Relationship

The customer support is amazing. RLDatix is Johnny-on-the-spot. The vendor is proactive in letting...

Mar 2023
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Manager

Relationship

There is no vendor executive support whatsoever. There are no check-ins. I don't know whether that...

Mar 2023
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Manager

Relationship, Product

A person in quality management reviews the information that I put in the system. We then talk to our...

Feb 2023
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Manager

Product

If anything changes in the tool, RLDatix will let me know and put a little slideshow together for me...

Feb 2023
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Manager

Loyalty, Product

SRM Solutions is easy to use once someone understands it. It is not hard to log an event. SRM...

Feb 2023
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Manager

Product

Quantros Risk helps us to focus on what is trending in our area. I can't speak about complaints...

Feb 2023
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Manager

Operations

RLDatix's implementation services are okay but not the best.

Feb 2023
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Manager

Relationship

The vendor is good at helping us achieve our interoperability goals.

Feb 2023
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Manager

Product

The platform involves many different events, and some questions don't necessarily pertain to the...

Feb 2023
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Manager

Relationship, Operations, Product

It would be nice if the vendor had a portal page we could view with short explanations of upgrades...

Feb 2023
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Manager

Product

Quantros Risk is easy to use and self-explanatory. We tell friends and peers that it is an easy...

Feb 2023
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Manager

Relationship, Product

When I put an event in, it takes a while to get some feedback on it. I don't know whether that is...

Feb 2023
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Analyst/Coordinator

Product

We have an interface in SRM Solutions that allows patient data to pull over. I would love it if we...

Feb 2023
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Analyst/Coordinator

Product

For end users who only submit tickets, SRM Solutions is fairly intuitive and easy to use. But for...

Feb 2023
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Analyst/Coordinator

Relationship

We used to have a help desk at RLDatix that we could email. Now, we have to go through a support hub...

Feb 2023
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Analyst/Coordinator

Relationship, Product

SRM Solutions has good uptime, and the vendor announces any downtime well in advance. There are a...

Feb 2023
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Analyst/Coordinator

Operations

Our initial onboarding experience with RLDatix was terrible. The customer support person supporting...

Feb 2023
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Analyst/Coordinator

Loyalty, Value

When we initially did our evaluation and were in the implementation phase, we wanted to use RL6...

Feb 2023
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Analyst/Coordinator

Relationship, Operations

I appreciate that RLDatix sends us pop-ups ahead of upgrades to talk through new functionalities and...

Feb 2023
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