Sectra Pathology Solution (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
The biggest opportunities for product improvement are expanding integration with all AI applications...
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Product
One key change that would improve the customer experience is adding an interface to the LIS for...
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Relationship
The vendor’s biggest strength is their high availability of support.
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Relationship
We have been less satisfied with Sectra's solution than we were in previous years. For the first few...
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Operations
There was some initial training, but there have been no continual trainings. There are things that I...
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Relationship
There have been promises that haven't been kept, not so much for me but for a different doctor, who...
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Product
The product works as shown, but it hasn’t developed much. There was an update last year, and it...
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Loyalty, Product
The improvement I would like to see is the ability to request rescans immediately from the Sectra...
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Loyalty
The vendor is going to ask us to upgrade to a newer version, so I'm hoping that all the changes we...
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Relationship, Product
The chat function definitely allows us to collaborate not only within the same organization but also...
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Product
The product doesn’t work as promoted, and I don't know whether that has anything to do with the LIMS...
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Loyalty
We are going to go with PACS-based reporting, so I'm hoping that that will solve a lot of our...
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Relationship, Product
Sectra needs to find a secure and fast solution to share data between regions, like with BI and AI.
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Product
The solution is easy to use and reliable.
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Relationship
Sectra is a long-term vendor that understands the intricacies of our organization. They have a...
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Operations
Sectra has easy-to-use products with plenty of training materials and videos for users. Regular...
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Loyalty, Relationship
We have a long-term relationship with Sectra based on collaboration and trust. That remains the case...
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Product
Zero-downtime upgrades would be a great improvement, particularly for the region. It is understood,...
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Operations
Our initial experience with Sectra as a new client following the implementation was that the support...
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Product
When we implemented Sectra's solution a couple of years ago, it didn’t allow us to have certain...
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Product
The core product has a good model, and it is very stable and reliable, but the access portal is a...
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Product
The suggested product development for the system is in line with our expectations. What Sectra...
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Relationship, Product
Digital pathology is formed by a symbiotic relationship between the image management system and the...
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Relationship
Sectra’s support team is very responsive and offers solutions. They are quite good. The...
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Operations, Product
Our recent system upgrades need to be completed without bugs. There are still certain...
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Relationship
When we want developments and changes, the experience with Sectra is not great. Sectra keeps signing...
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Relationship
When we first engaged with Sectra, the people at the help desk spoke our language, and that was...
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Value
Sectra doesn't really provide value for the money, at least for us. That is kind of a long-standing...
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Relationship
The vendor's main strengths are their expertise and responsiveness. Their people are a pleasure to...
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Product
I like the product's efficiency when it comes to supporting the constantly advancing field of medicine....
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Product
The greatest opportunities for product improvement are around the integration of AI.
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Relationship
Some changes that Sectra could make to improve our experience as a client would be to standardize...
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Product
I don't know whether this is possible, but since this is a hospital and we have to work faster and...
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Product
I like how easy the product is to use. It has a really simple layout.
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Product
We want the opportunity to see whether a recipient has received the message or is typing a response.
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Product
We like the product's customizability and fast process with large image files.
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Product
We want an easier way to avoid archiving chosen whole slide images.
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Product
Sectra could improve the scanners by implementing the DICOM standard and improving image quality...
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Product
What I like most about the product is it is intuitive and supports the pathology workflow. The...
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Value
To improve our experience, Sectra could lower their volume-based fees. Those are very costly for customers....
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Product
Sectra Pathology Solution could have better focus so the scanning process becomes more automatic...
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Product
I like that Sectra Pathology Solution is easy to use.
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Product
The biggest opportunities for improvement in Sectra Pathology Solution are standardization and...
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Product
Sectra Pathology Solution's reliability and quality are what I like most about the product.
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Product
Sectra Pathology Solution could improve with faster scanning time. The vendor could also have better...
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Product
I would like to be able to prevent slides from being put on my list when I am away from work, such...
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Product
I like Sectra Pathology Solution's usability. I have no suggestions for improvement.
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Product
The vendor has some improvement in their product communication. Another hospital in another location...
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