Sectra VNA Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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Director

Relationship

Sectra is really good at proactive service. They have lots of monitoring. Sectra will actually come...

Jun 2024
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Director

Operations

There are online training classes from the vendor that we make available. The training classes are...

Jun 2024
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Manager

Relationship

Our users have all been happy with Sectra VNA. The support or monitoring solution is very robust, so...

Jan 2024
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Analyst/Coordinator

Operations

One of the challenges that we have faced with Sectra has been that we are still working through some...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

Sectra seems to be doing more to take customer feedback. Their environment has certain clustered...

Jan 2024
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Analyst/Coordinator

Relationship

Sectra's executives aren't regularly involved, but they will become involved if we ask them to. We...

Jan 2024
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Analyst/Coordinator

Relationship

Sectra seems to listen to the challenges that their customers face. They also seem to tailor their...

Jan 2024
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Director

Operations

For the VNA implementation, the vendor handled everything. But that meant that I didn't learn much...

Jan 2024
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Director

Relationship

Sectra's support is excellent. We have a portal where we can put in tickets and track them. We have...

Jan 2024
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Director

Culture, Value

The vendor charges extra for some things. For example, some customizations need additional...

Jan 2024
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Director

Product

So far, we have been very happy with the product. There is room for improvement because there are...

Jan 2024
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Physician

Product

I'm a huge fan of Sectra VNA. It is phenomenal. Nobody ever has any problem. The product is...

Dec 2023
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Physician

Relationship

Sectra has the best customer service. Sectra is the best company I work with in the country. I work...

Dec 2023
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Physician

Relationship, Product

Sectra's system is the best enterprise system. They are the industry leader. Ophthalmology is unique...

Dec 2023
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Physician

Relationship, Product

Sectra’s cybersecurity is the best of any place we work with. It is rigorous, and the way the vendor...

Dec 2023
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Physician

Value

Sectra is the best partner in the industry. The system isn't inexpensive. It is one of the most...

Dec 2023
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Physician

Loyalty, Operations

Where we are taking the product is going to be unreal, and Sectra is absolutely committed. The...

Dec 2023
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Physician

Relationship

Sectra just restructured their whole service. Their service team is dedicated to certain customers...

Dec 2023
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Director

Product

Beyond just the VNA, Sectra is also building or has tools specific to specialties other than...

Dec 2023
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Director

Operations

The biggest challenges, not only since the go-live but even during the implementation, have been...

Dec 2023
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CMO

Relationship, Product

Sectra VNA supports our organization's integration goals very well. Sectra has been extremely collaborative....

Nov 2023
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COO

Culture, Value

The only challenge with Sectra is we have to pay for everything. Sectra will come up with a...

Nov 2023
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