Commentary Summary
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User Commentary
Relationship
Sectra has very proactive service.
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Relationship
We would like to see Sectra have more executive communication.
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Relationship, Product
We always put out long instances of downtime for upgrades because there is a potential for the...
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Relationship
With Sectra, we have a technical person that is part of what the vendor calls our pod, and we can...
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Relationship
We have a great relationship with Sectra, but there has been a little less involvement in the last year....
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Relationship
Sectra’s support quality is head and shoulders above everybody else's. The vendor’s help desk staff...
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Operations
Sectra has a training class that we go to every year. That class brings us up-to-date on the newest...
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Relationship
I haven’t heard of any issues with Sectra’s support. The vendor proactively monitors our system, and...
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Operations
So far, we have had a great experience with Sectra VNA. We have been very satisfied with the...
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Product
Integration always takes time. Sectra VNA’s integration will improve as people adopt FHIR protocols...
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Relationship
Sectra recently transitioned their support team into pods. Before, we would get support from the...
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Operations
Things are going well with Sectra VNA. The platform is beefy. We are building out and expanding it....
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Operations
The implementation representatives sometimes got stuck on saying that they knew the answers and that...
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Operations, Product
The product works amazingly well. We click on the product, and it opens the images so that we can...
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Operations
Sectra VNA dealt with things in really specific ways, and those ways were different from other...
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Loyalty, Relationship
Sectra works with us to make improvements and optimizations, and we don't see that changing for any...
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Product
Sectra VNA doesn't have a smooth way to do non-DICOM imaging in the VNA, and not everything in...
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Loyalty
We added Sectra VNA to our PACS, and that was a big benefit. We are very busy, and adding the system...
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Relationship
The team we work with at Sectra is excellent. We are able to get in touch with them. They are...
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Relationship, Product
The vendor has been very good, and the performance has been excellent. Everyone likes the solution.
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Relationship, Product
We have not seen any gaps in functionality with Sectra. We have not had unexpected downtimes and...
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Relationship, Operations
Sectra has been very responsive and helped us go live, and we really haven’t had issues. They have...
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Product
We are not deviating from this solution. It took too long to get the organization all into one...
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Loyalty, Relationship, Operations
Our people are in a user group with Sectra in which they can speak with the engineers, and the...
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Operations
Sectra's training was very good. They brought in great people.
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Relationship
Sectra is very involved when we need them. They are easy to get in touch with.
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Value
In the last year, Sectra has been nickel-and-diming a little more in areas where they didn't use to...
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