Secure Exchange Solutions
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Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Functionality and Upgrades

NDCMedisoft is not easy to use, and it can get pretty clunky. We are just hoping to get by on it. I...

Nov 2022
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Analyst/Coordinator

Implementation and Training

The vendor promised that they would implement a certain piece of the system by a certain date, but...

Nov 2022
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Analyst/Coordinator

Service and Support

I can send the vendor's support people an email and get a response within two hours. The vendor's...

Nov 2022
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Manager

Implementation and Training

The implementation was very collaborative. We had to build out the solution. Secure Exchange...

Oct 2022
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Manager

Service and Support

The support is really good. If we reach out, the support people are very responsive. We also get the...

Oct 2022
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Nurse

Relationship

I would tell a peer that Secure Exchange Solutions is very personable and easy to work with. They...

Oct 2022
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Nurse

Functionality and Upgrades

An end user probably wouldn't even notice anything in the transition between Secure Exchange...

Oct 2022
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Nurse

Service and Support

The support team is wonderful. I don't have any qualms about calling them. They are usually very...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Secure Exchange Solutions has given discounts on their fee, and they never charge me for all the...

Oct 2022
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Manager

Functionality and Upgrades

The Secure Exchange Solutions interface is easy to use for the admitting staff who inputs the...

Oct 2022
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Manager

Other Observations & Comments

Secure Exchange Solutions sends us information through DirectTrust. Some physicians don't understand...

Oct 2022
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Manager

Functionality and Upgrades

The vendor has different types of reports, but I would like to see more information in the reports....

Oct 2022
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Director

Service and Support

Secure Exchange Solutions' support people are helpful and easy to work with. They have a nice...

May 2022
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Director

Functionality and Upgrades

We don't use the product a whole lot, but the information is there when we need it.

May 2022
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VP/Other Executive

Service and Support

Secure Exchange Solutions has a solid and reliable platform. They also have great customer service.

Mar 2022
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VP/Other Executive

Other Observations & Comments

Secure Exchange Solutions competes with HIE vendors in some markets, and that is a concern for those...

Mar 2022
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