Secure Exchange Solutions
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Subject Expert
Mark Allphin
Research Director
Commentary Summary
User Commentary
Secure Exchange Solutions is our cloud-based exchange and messaging system for clinical data. It...
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The vendor's customer service people are responsive. They warn us when things come up or when...
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The solution has a portal that we can log in to. Most users just message us through our hospital...
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In terms of working with people from the vendor who can help us, we have really never had any...
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The product seems to be consistent, and it works steadily. We don't have any issues with the parts...
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The vendor’s billing is a little odd because it comes out at odd times. And sometimes on the...
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There were things that weren't readily available that required additional funding. They take slight...
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Secure Exchange Solutions’ portal was a little confusing to some of our clinical staff. It was the...
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Since I work on the integration, I have to customize some of the data for Secure Exchange Solutions'...
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Service and support are not Secure Exchange Solutions’ strongest suits.
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We had a couple of little bumps on a few things, but Secure Exchange Solutions went above and beyond...
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We had a bit of a kerfuffle with the training the first time. The last time, the deadline was too...
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We originally got the system as a last resort because our EMR didn't have the required...
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We are moving to another EMR that includes the same functionality as part of their whole suite of...
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We saw outcomes fairly quickly after the go-live. Secure Exchange Solutions did a great job in a...
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We have had the same account manager for years, and they have always been very receptive and helpful...
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We were expecting the capacity to have Direct messaging with Secure Exchange Solutions. We are...
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I have been very happy with Secure Exchange Solutions. There is a learning curve with the product. I...
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Support is always something that the vendor can do a little better. Sometimes when we call, we have...
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Secure Exchange Solutions is doing just what I need. They were pricier but cut us a break. I am very...
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During the implementation, we had to set up a certain type of connection instead of a VPN. We had...
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I do get calls from senior members of Secure Exchange Solutions. They ask me about things and seem...
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Secure Exchange Solutions is able to provide a nice front end where we can add or remove users at...
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We don't pull any information from our EMR for messages that are going into our EMR. The vendor will...
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When our patients get discharged, we need to know where they went. We should receive summary-of-care...
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We have never asked for anything from the vendor that they haven't been able to provide us with. The...
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The solution is very easy to deal with when we have a problem with our budget. If we ask the vendor...
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In order to get the solution's interfaces to work, the hospital that sends the data requires a VPN....
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It is very rare that the vendor says no to us. Sometimes, the thing that we need in the solution is...
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We meet with the vendor frequently to go over any issues that we are having. They look at our issues...
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One of the reasons that we picked this solution was that the vendor was able to provide us with our...
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We just went through a major reevaluation, and there was no question about whether we wanted to keep...
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Secure Exchange Solutions is very good. Our physicians are very happy with it. We have very few...
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We are looking at updating our vendor, but that is a long-term plan. I don't know whether we would...
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Secure Exchange Solutions absolutely keeps all their promises. We have never had a problem with...
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I have a hard time with Secure Exchange Solutions’ portal. We don't have to go in very much, so that...
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Secure Exchange Solutions integrates with our EHR. I can check our interfaces to see whether...
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We have used Secure Exchange Solutions for quite a few years to meet our PI measures. We use the...
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We are not really using Secure Exchange Solutions' software. Nothing is loaded on-site. We are using...
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We have a portal in Secure Exchange Solutions' software that we use to add users and that kind of...
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We had more executive involvement from the vendor at the beginning, but after that, we haven’t...
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Secure Exchange Solutions kept every single promise that I can think of. Every single thing was done...
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We get an annual statement of work from Secure Exchange Solutions. We had negotiations, and there...
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We were happy with Secure Exchange Solutions, and they worked well, so after a certain period of...
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I have never used Secure Exchange Solutions’ web support. I have someone’s phone number. At my...
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An executive from Secure Exchange Solutions participated in presentations, but their involvement...
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We will continue using Secure Exchange Solutions. We have introduced them to some of our peers to...
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We put a big emphasis on partnerships and relationships, so we looked for a vendor that would fill...
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There are certain certifications, and if Secure Exchange Solutions were able to get those, it would...
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Secure Exchange Solutions allowed us to be hands off. They worked with hospitals directly, and they...
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The vendor’s customer service and their support service are very good. They are very responsive. We...
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Unless Secure Exchange Solutions does something like a HISP, I don’t see why we would get rid of the...
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We have had an issue with the vendor keeping their promises. They said we would be able to get up...
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The main outcome that we are looking for from this system is reliability. We send a lot of...
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Once we had the system's configuration set up, it worked well. We had to work through the first...
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The vendor could do a better job with troubleshooting. If we get a failed communication, there are...
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The vendor will reach out to us and communicate downstream to try to figure out why something didn't...
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We like the ability the system offers to help us avoid manual processes. Everything in the...
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Secure Exchange Solutions seems to be very responsive to our questions, and they get back to us in a...
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I see my satisfaction with Secure Exchange Solutions staying the same or potentially increasing over...
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There were some things that we thought would go a little bit more smoothly, but Secure Exchange...
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Secure Exchange Solutions' system was a better financial decision than the other solution we...
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I haven't seen the vendor nickel-and-dime. In fact, I have seen the opposite. The vendor has done me...
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The vendor's implementation team was, frankly, better than my own. That was a little embarrassing...
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The vendor has done everything they said they were going to do so far. I have some challenges for...
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My point of contact with the vendor is awesome and responsive. I never have to wait too long.
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Based on the time frame that we were working on and how responsive the vendor has been, I have zero...
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The vendor was a great partner, and we had some notes. We had a project manager for a little bit...
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We saw some really strong vulnerability scores, and some were even higher than our counterparts'...
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There is actually a small data-logic issue that we have found with one of our use cases. It was...
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In terms of deliverability, we were really pleased with the system. But it is an expensive product....
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Our counterparts who are also underneath the group umbrella have seen some success in...
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We have been slowly adding a few more use cases to our repertoire and probably do have every...
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We probably could have used a little bit more hand-holding around what was needed. That is maybe my...
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We are in contact with Secure Exchange Solutions (SES) for their HISP. They provide our Direct...
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The product is great, but because we are using it through our EMR, there are some limitations, and...
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We do our own training, but the initial training was good. Secure Exchange Solutions provided us...
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