Secure Exchange Solutions Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Product
We are extremely satisfied with the product. Secure Exchange Solutions is a background product, so I...
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Value
The vendor avoids charging us for every little thing. We had to talk Secure Exchange Solutions down...
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Operations, Product
The system's ease of use could be better. The search function didn't work the way we wanted to at...
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Operations
The vendor does their training remotely. They get on a remote Zoom call with our IT group and show...
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Product
I need Secure Exchange Solutions to be my HISP for promoting interoperability. The vendor's system...
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Product
We use the system with our CCD exchange for our direct addresses. We started using the system with...
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Relationship
The vendor is really good about communicating with us. When the vendor does upgrades or things that...
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Product
We send outbound notifications to providers, and those are received within their EHR workflows....
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Loyalty, Value
At the time we engaged the vendor, they were pretty innovative. However, other vendors in the market...
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Loyalty, Product
The biggest strength is the fact that Secure Exchange Solutions is hooked up to our state's health...
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Relationship
We have regular meetings, but the regular meetings seem to be canceled more often than they are...
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Product
If Secure Exchange Solutions could figure out how to hook the product up to our provider portal,...
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Relationship
We have found Secure Exchange Solutions to be very trustworthy in keeping their promises. My...
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Culture, Value
We have gotten a good return on our investment. We are charged on a per-chart basis, and the charges...
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Relationship, Product
We have had no issues with Secure Exchange Solutions working as promoted. What we currently have is...
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Relationship, Product
We are pretty stable with Secure Exchange Solutions. I don’t know that there is really anything new...
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Relationship
Secure Exchange Solutions’ support team is easily reachable, and they respond in a timely fashion....
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