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Secure Exchange Solutions Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Product

We use the system with our CCD exchange for our direct addresses. We started using the system with...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor is really good about communicating with us. When the vendor does upgrades or things that...

Jan 2024
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(0)
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Manager

Product

We send outbound notifications to providers, and those are received within their EHR workflows....

Jan 2024
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(0)
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Manager

Loyalty, Value

At the time we engaged the vendor, they were pretty innovative. However, other vendors in the market...

Jan 2024
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(0)
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VP/Other Executive

Loyalty, Product

The biggest strength is the fact that Secure Exchange Solutions is hooked up to our state's health...

Oct 2023
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VP/Other Executive

Relationship

We have regular meetings, but the regular meetings seem to be canceled more often than they are...

Oct 2023
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(0)
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VP/Other Executive

Product

If Secure Exchange Solutions could figure out how to hook the product up to our provider portal,...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

We have found Secure Exchange Solutions to be very trustworthy in keeping their promises. My...

Oct 2023
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(0)
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VP/Other Executive

Culture, Value

We have gotten a good return on our investment. We are charged on a per-chart basis, and the charges...

Oct 2023
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(0)
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Director

Relationship, Product

We have had no issues with Secure Exchange Solutions working as promoted. What we currently have is...

Oct 2023
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Director

Relationship, Product

We are pretty stable with Secure Exchange Solutions. I don’t know that there is really anything new...

Oct 2023
||
(0)
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Director

Relationship

Secure Exchange Solutions’ support team is easily reachable, and they respond in a timely fashion....

Oct 2023
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Manager

Product, Value

There is some sort of custom development that goes with some things, but a lot of the things we want...

Aug 2023
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(0)
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Manager

Product

Secure Exchange Solutions does most things we need. I like the product; it works well for us.

Aug 2023
||
(0)
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Manager

Relationship

I don't want to say the vendor is dedicated because they are not just dedicated to our organization....

Aug 2023
||
(0)
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Manager

Operations, Product

I often struggle with the underlying design and implementation of the product. We have some...

Aug 2023
||
(0)
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Manager

Relationship

The vendor’s weak spots are their support and proactive monitoring of the system, as well as some...

Aug 2023
||
(0)
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Manager

Relationship, Product

We have a lot of issues where the vendor makes a change in the cloud that impacts us, and we won't...

Aug 2023
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(0)
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Manager

Relationship

I would advise anyone looking into Secure Exchange Solutions' product to shop around a little for...

Aug 2023
||
(0)
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Director

Relationship

The vendor’s service level, specifically the response time for issue resolution, has always been a...

Jun 2023
||
(0)
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Director

Product

The platform is limited in how it performs patient matching. That can lead to false positives or...

Jun 2023
||
(0)
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Director

Relationship

Once the vendor was purchased, we started experiencing more issues. We have always had challenges...

Jun 2023
||
(0)
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Director

Value

The vendor used to avoid excessive charges, but when we ask for things now, we are told that there...

Jun 2023
||
(0)
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Director

Relationship

I like some of the vendor’s folks that we work with. The individuals assigned to our account are easygoing....

Jun 2023
||
(0)
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Director

Product

The product is very simple, which is sometimes a positive, but it doesn’t integrate well with other...

Jun 2023
||
(0)
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