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In-Home Health Evaluations Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have the ability to warm transfer phone calls from a call center with Signify Health's solution....
We had a rocky implementation, and that resulted in a later start when choosing members. We have...
When we share issues with Signify Health, they do end up getting resolved, but the process often...
The solution has done really well with Medicaid. It has helped us improve the number of visits by...
Signify Health seems to have a broader support structure for clients. Other vendors seem much more...
Commentary Summary
Comment Type Breakout