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Front Office Automation Platform Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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User Commentary

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COO

Simple Interact could give a little more training in real time for our front-office personnel who...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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COO

Simple Interact is super timely and responsive, and they are willing to do and try anything we ask....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Having a patient collection platform like Front Office Automation Platform allows us a little more...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The solution has made patient intake much easier. It has a seamless flow directly into our EHR, and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Simple Interact offers individualized training and is willing to schedule one-on-one sessions with...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Simple Interact’s customer service is excellent. They follow up on any issue, and because we work in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We definitely get our money's worth with the solution. It is so much cheaper than other platforms.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We utilize Front Office Automation Platform for our new patients, and it pushes new patient...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We love the team members at Simple Interact. They are very responsive. If we need anything or if we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We know that Simple Interact has additional tools that we would really like to implement. We have...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The implementation of Front Office Automation Platform went very smoothly. The Simple Interact team...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Simple Interact fully understands our role and the many directions that we are pulled in on a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The team at Simple Interact is so helpful and engaging. They work with every problem we face and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With the Front Office Automation Platform, patients receive text messages that guide them through...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Simple Interact has been very transparent with us. When we have requested customized features, the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our rates with Simple Interact are reasonable. There is a charge for developing new features and...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

We haven't had any new training recently because it has been quite some time since we implemented...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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I was never really trained on the system, but I assume training was done when it was implemented. In...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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I’m assuming the system works well. It serves up a survey for the patients in our clinics and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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The cost seems to be very reasonable for what the system does and how well it works. The vendor is...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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The system seems like it does a very good job. But I don’t know what other things are out there and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

Simple Interact can tailor some intake systems to each client. While they may have 10 of a certain...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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COO

I'm an analytics nerd, and I know there are more things that Simple Internet can do with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

Simple Interact does training with us online, and if we need more people trained, or we ask to have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

Simple Interact meets with us on a regular basis and figures out ways to integrate things that we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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COO

We have seen an increase in patients doing their paperwork electronically with Front Office...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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COO

I would like a simple way for patients to pay their bills when they check in for an appointment on...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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COO

One of the things I see happening is that our EHR vendor is starting to add things to the EHR that...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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COO

Simple Interact is wonderful to work with, and they are very accommodating. They listen to needs. If...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Simple Interact has implemented things within all the timelines, and they have done the integrations...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

It would be helpful if Simple Interact offered more on-site training. The difficulty of doing remote...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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COO

We use Front Office Automation Platform more as a standalone product, although it does integrate...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

The one holdup is that it would be nice if Simple Interact were certified to provide the CMS patient...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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COO

The outcome we have seen with Front Office Automation Platform is that our Google ratings have gone...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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COO

I have already recommended Front Office Automation Platform to others. I talk about how quickly...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

We never have any issues with Front Office Automation Platform. Simple Interact’s upgrades seem to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

When we asked Simple Interact to make an update to their software, they got back to us right away...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Simple Interact is constantly looking for ways to innovate and provide more solutions to support...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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COO

We added a part-time person, and when we approached Simple Interact about adding Front Office...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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COO

We haven't had to do training lately on anything, but from my experience, Simple Interact's training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

Front Office Automation Platform is super easy to use. The name kind of speaks for itself, and I...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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COO

The workflow in Front Office Automation Platform is not intuitive. Even with as long as I have been...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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COO

With a recent outage, Simple Interact sent out an email before we even knew there was an issue....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

The price point for Front Office Automation Platform is very reasonable. The results far exceed the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Simple Interact is a very good partner of ours. We are actually expanding our systems with them....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Simple Interact communicates with us very well. We have regular meetings with them where they will...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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VP/Other Executive

Front Office Automation Platform is very easy to use. We do the same things in it every day, so it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

I am getting what I want from the product. One of the key reasons we went with Front Office...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

Simple Interact hasn't increased their costs much over the years. They have been very reasonable,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

I would recommend Simple Interact to anyone. They are a wonderful company. I have been with Simple...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Front Office Automation Platform is very simple to set up, and it is very simple for the patients to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There are some things that Simple Interact could do to make things a little easier from a management...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Front Office Automation Platform has been awesome. Simple Interact is super easy to work with. They...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

We have no issues with the overall quality of Front Office Automation Platform. Sometimes we request...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Front Office Automation Platform has been great for us. It has helped us automate a lot of the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Simple Interact is making changes and improvements to the system, but the product doesn't require...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We have been with Simple Interact for a long time, and they have really helped us grow. They have...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

With Front Office Automation Platform, the training is very minimal. The solution is very easy to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We don’t get awesome support like we do from Simple Interact anywhere else. For example, when we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Front Office Automation Platform is integrated with our EMR, and it sends forms through that. It is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I don't know if this is something that Simple Interact can fix, or if it is a product of people's...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

When we were thinking about changing one of our solutions, we were able to get together with someone...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

I would be highly likely to recommend Simple Interact. I would tell others about their healthy...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Front Office Automation Platform pretty much covers everything we need. However, I think scheduling...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Front Office Automation Platform has streamlined our registration process because we have a large...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Like a lot of other software, there is a bit of a learning curve to Front Office Automation...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CEO/President

Front Office Automation Platform works well, and its quality rates very highly. Our outcomes from...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

I would tell others that Front Office Automation Platform is easy to use. It takes patients about...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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