Front Office Automation Platform Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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User Commentary

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CEO/President

Relationship, Operations

Whenever I have asked for training, Simple Interact has done a good job. They have been willing to...

Apr 2024
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CEO/President

Loyalty, Relationship

We did a market analysis just to make sure that Simple Interact was the best fit. Overall, I have...

Apr 2024
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CEO/President

Value

Prior to us adding the chat feature, the product is fairly priced. I'm not quite sure whether I will...

Apr 2024
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CEO/President

Product, Value

The outcomes we have achieved with Simple Interact are obviously having lower no-show rates and...

Apr 2024
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COO

Product

My advice would be to be consistent. The solution only works if people put their part into it. It...

Mar 2024
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COO

Loyalty, Value

Our interaction with Simple Interact started off as a relationship. We liked Simple Interact’s...

Mar 2024
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COO

Relationship

Front Office Automation Platform’s price and ease of use are its key strengths. Their communication...

Mar 2024
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COO

Loyalty, Product

The goal is to improve and increase our number of Google reviews for the practice. Front Office...

Mar 2024
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COO

Product

With Simple Interact, there is no integration with our EHR, unfortunately. We have to pull a report...

Mar 2024
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VP/Other Executive

Loyalty, Relationship

We picked Simple Interact because we were looking for a custom solution, and back then, they could...

Mar 2024
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VP/Other Executive

Product, Value

We try to achieve efficient intake processes that allow the patients to be seen with relevant...

Mar 2024
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VP/Other Executive

Operations, Product

For others who are planning to implement this solution, my advice would be to be prepared with...

Mar 2024
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VP/Other Executive

Relationship

Simple Interact's strength is that they are a solutions-oriented vendor. They have a well-managed...

Mar 2024
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VP/Other Executive

Product

In terms of how the product could be improved, everything I want includes being able to interact...

Mar 2024
||
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Director

Value

Simple Interact definitely charges for things. Anytime we want to make a change or tweak, such as...

Mar 2024
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Director

Operations

I would like Simple Interact to provide guidance from the get-go to help us get our staff's buy-in....

Mar 2024
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Director

Relationship

We had a Simple Interact representative that I would rate as high as humanly possible, but they...

Mar 2024
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Director

Product

Front Office Automation Platform simplifies the registration process so that patients can do...

Mar 2024
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Director

Relationship

I would tell a new customer of Simple Interact to be patient, trust that the software will do what...

Mar 2024
||
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Director

Relationship

One of Simple Interact’s strengths is communication, and we have had the best communication with...

Mar 2024
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CEO/President

Value

Simple Interact is better than most of the electronic vendors that we work with when it comes to...

Feb 2024
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CEO/President

Relationship

The vendor's key strengths are the strength of their leadership and their willingness to engage....

Feb 2024
||
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CEO/President

Product, Value

The system gauges patient satisfaction for us and helps us respond to people who are unhappy with...

Feb 2024
||
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CEO/President

Operations

Some advice that I would give someone starting out with the system would be that they will get out...

Feb 2024
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CEO/President

Loyalty, Value

The big thing about the system that originally drew me to it was its patient engagement. We took...

Feb 2024
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CEO/President

Culture, Value

The vendor charges a fixed fee. It is not like I'm getting overcharged. I agreed with the pricing...

Feb 2024
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CEO/President

Operations

We did quite a few training sessions with the medical assistants, so the vendor's training was good....

Feb 2024
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CEO/President

Product, Value

Simple Interact helps a lot with all that happens before I see a patient, such as sending...

Feb 2024
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CEO/President

Product, Value

Because of the solution, we have more efficacy. We don't lose the time we used to lose by having...

Feb 2024
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CEO/President

Loyalty

We picked Simple Interact because someone at our organization had past experience with them. We...

Feb 2024
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CEO/President

Relationship

The vendor is very easy to communicate with and helpful. They are willing to work with us to...

Feb 2024
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CEO/President

Product

I would like the ability to customize our own templates in the product. If some of the patients get...

Feb 2024
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CEO/President

Relationship

We found ourselves in a situation where our system capabilities were limited for a period of time....

Feb 2024
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Director

Product, Value

Using Front Office Automation Platform, we expected to achieve a paperless workflow. That is exactly...

Feb 2024
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Director

Operations, Product

Front Office Automation Platform very easily integrated with our EHR. The product is simple for end...

Feb 2024
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Director

Operations

Simple Interact’s customer training was outstanding. With most products, vendors train one person to...

Feb 2024
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Director

Loyalty

We looked at multiple companies. However, we selected Simple Interact for their customization. We...

Feb 2024
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Director

Relationship

Simple Interact’s key strengths are knowledge of their product, knowledge of healthcare, and...

Feb 2024
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Director

Loyalty, Product

The only opportunity for improvement is a digital text-to-patient solution. I think Simple Interact...

Feb 2024
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(0)
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VP/Other Executive

Culture

Simple Interact's pricing is very reasonable and fair. The increases are appropriate. The vendor is...

Feb 2024
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VP/Other Executive

Loyalty, Product, Value

There are a couple of reasons why we like and use Front Office Automation Platform as opposed to...

Feb 2024
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VP/Other Executive

Loyalty, Value

When we first partnered with Simple Interact, our Google star rating was very low, and we did not...

Feb 2024
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VP/Other Executive

Product, Value

With Simple Interact, we started seeing outcomes fairly quickly. Within six months, we started...

Feb 2024
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VP/Other Executive

Culture, Loyalty, Relationship

We looked at several different platforms, but I remember really liking Simple Interact's product....

Feb 2024
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VP/Other Executive

Loyalty, Value

My advice to other customers would be to identify what they are looking to gain from what Simple...

Feb 2024
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VP/Other Executive

Relationship

The vendor's strengths are their customer service and their service lines. The things that they...

Feb 2024
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VP/Other Executive

Product, Value

Almost all of our patients have their paperwork filled in before they arrive, and that was our goal...

Feb 2024
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VP/Other Executive

Loyalty

We looked at a lot of different vendors. I didn't find any other vendor who met our needs, and I was...

Feb 2024
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VP/Other Executive

Operations

Simple Interact's onboarding process is really well done. I would tell other customers to spend time...

Feb 2024
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(0)
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VP/Other Executive

Culture, Relationship

Simple Interact is a great company to work with. Simple Interact's strengths are that they are...

Feb 2024
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(0)
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VP/Other Executive

Product

I'm not able to connect Simple Interact's system with our third-party solutions in a comfortable...

Feb 2024
||
(0)
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Director

Value

One thing we really liked about Simple Interact was the price difference compared to our previous...

Feb 2024
||
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Director

Product

Front Office Automation Platform is very easy. The software has been great so far. We haven't been...

Feb 2024
||
(0)
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Director

Operations

I really liked the onboarding process with Simple Interact. The way that we did the onboarding was...

Feb 2024
||
(0)
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Director

Loyalty, Product

We needed a service that would easily integrate with our EMR. One thing we wanted was for a...

Feb 2024
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(0)
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Director

Loyalty, Relationship

The name Simple Interact was catchy. That was one reason we selected them. Simple Interact was the...

Feb 2024
||
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Director

Culture, Operations

Just telling someone who was going to implement Front Office Automation Platform about the product...

Feb 2024
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(0)
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Director

Relationship

Simple Interact is crazy responsive, and they work on our new requests in the pipeline. We meet with...

Feb 2024
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Director

Relationship

We talk to Simple Interact’s leadership all the time. They are on many of our calls, and it doesn't...

Feb 2024
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Director

Value

With Simple Interact, we get regular updates on how we are doing, so we can see how many patients we...

Feb 2024
||
(0)
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Director

Product, Value

Front Office Automation Platform takes away the heavy lifting of all the paperwork that we have on a...

Feb 2024
||
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Director

Culture, Relationship

I would tell someone considering Simple Interact to make sure that the vendor understands what the...

Feb 2024
||
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Director

Product, Value

With Front Office Automation Platform, we have only been down once in years, so the solution is...

Feb 2024
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(0)
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Director

Culture, Value

Simple Interact has gone to a per-provider, per-month subscription, and that seems like it is nice...

Feb 2024
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(0)
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Director

Relationship, Product

We haven’t really had any issues with Front Office Automation Platform. There was one issue, but...

Feb 2024
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(0)
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Director

Loyalty

We went with Simple Interact because they were priced better than the other companies we looked at....

Feb 2024
||
(0)
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Director

Relationship, Operations

When we implemented Front Office Automation Platform, it was fantastic because the vendor was really...

Feb 2024
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(0)
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Manager

Relationship, Product

Compared to what we are using right now, Front Office Automation Platform is a lot cleaner. It is...

Feb 2024
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(0)
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Manager

Product, Value

Front Office Automation Platform lets us customize how many appointment reminders we send out to...

Feb 2024
||
(0)
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Manager

Loyalty

Right now, we use a different platform for new patient paperwork. We are actually going to turn that...

Feb 2024
||
(0)
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Manager

Relationship

Simple Interact’s team is really good, so I wouldn't have any advice for a new customer. The vendor...

Feb 2024
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(0)
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Manager

Relationship

We are satisfied with Simple Interact, but I just want to add a caveat that customer satisfaction...

Feb 2024
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(0)
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Manager

Product

The dashboard is extremely easy to use, and it is so nice because when patients say they never got a...

Feb 2024
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Manager

Relationship

The support with Simple Interact is so fast. Things happen for us in less than an hour, usually...

Feb 2024
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(0)
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Manager

Loyalty

Simple Interact will go through our metrics and let us know that if we do X thing, then Y thing will...

Feb 2024
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(0)
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Manager

Product, Value

Front Office Automation Platform takes the place of one and a half employees. If someone gives us a...

Feb 2024
||
(0)
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Manager

Relationship, Operations

Simple Interact has the capacity to create solutions for almost every front-office issue I can think...

Feb 2024
||
(0)
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Manager

Product, Value

When we started with Simple Interact, we hired them to streamline our confirmation process, but now,...

Feb 2024
||
(0)
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Manager

Relationship

Our old vendor was not flexible with anything we needed, but Simple Interact is. They are more...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

Simple Interact is constantly looking for solutions. They are always trying to find ways to make our...

Feb 2024
||
(0)
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COO

Product, Value

Front Office Automation Platform helps us connect with the patients where our electronic medical...

Feb 2024
||
(0)
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COO

Relationship, Value

Simple Interact has worked with us. We have had trouble affording them and being able to keep them,...

Feb 2024
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(0)
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COO

Loyalty, Value

We went with Simple Interact really because of the simplicity of their product and the cost.

Feb 2024
||
(0)
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COO

Relationship

I would tell anyone considering Simple Interact to use the Simple Interact team. They are very...

Feb 2024
||
(0)
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COO

Relationship

The vendor’s biggest strength is keeping their systems simple, and their follow-through is great.

Feb 2024
||
(0)
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CEO/President

Loyalty, Value

We couldn't do without the system. When we started with the system, it was the only program of its...

Feb 2024
||
(0)
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CEO/President

Loyalty, Product

We aren't using the system's scheduling feature because the system isn't integrated with our EHR....

Feb 2024
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(0)
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Manager

Product, Value

Front Office Automation Platform saves the patient time from not having to come and do things on...

Feb 2024
||
(0)
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Manager

Product, Value

We saw outcomes within a few months of using Front Office Automation Platform because we had to get...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I considered many other vendors before I tried Simple Interact. I always like smaller companies...

Feb 2024
||
(0)
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Manager

Relationship

To be successful with Front Office Automation Platform, a customer has to be engaged, provide...

Feb 2024
||
(0)
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Manager

Relationship

Simple Interact’s key strength is their responsiveness; they have calls with us, and I speak with...

Feb 2024
||
(0)
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Manager

Loyalty, Product

If Simple Interact can’t do something, they will tell us up front so that we don’t have false...

Feb 2024
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(0)
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Manager

Product

Our EMR sometimes doesn’t have the best numbers show up on the finance piece. Front Office...

Feb 2024
||
(0)
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Manager

Product

There are many more needs to be met by Front Office Automation Platform. Patients can’t trick us; we...

Feb 2024
||
(0)
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Manager

Value

The collection of the money is still not where we want with Front Office Automation Platform; we...

Feb 2024
||
(0)
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Manager

Loyalty, Product

The interface between our vendors' solutions and the tool caused errors. The system was receiving...

Feb 2024
||
(0)
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Manager

Product

Front Office Automation is simple; that is the beauty of it. It is not a complicated,...

Feb 2024
||
(0)
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Manager

Relationship, Product

If somebody were to tell our front desk people that we weren’t using Front Office Automation...

Feb 2024
||
(0)
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Manager

Operations

We haven't done any intense training with the staff for Front Office Automation Platform. It is...

Feb 2024
||
(0)
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Manager

Product

There was a bit of a learning curve with Front Office Automation Platform because patients don’t...

Feb 2024
||
(0)
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Manager

Product, Value

Front Office Automation Platform has been working really well for us so far, and we have definitely...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty

When we were choosing a vendor, we went through pretty much every vendor that was compatible with...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

The transition to Simple Interact was so seamless because the team at Simple Interact worked with us...

Feb 2024
||
(0)
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Manager

Relationship

One of Simple Interact’s strengths is their support team. If we have any issues, we reach out to...

Feb 2024
||
(0)
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Manager

Product

There are a few forms that we need a little more customization on, but Simple Interact has not been...

Feb 2024
||
(0)
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COO

Loyalty, Product

I want Simple Interact to be aware that with AI entering the medical space, things are evolving...

Feb 2024
||
(0)
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COO

Loyalty, Product

Simple Interact uses a multifaceted approach for Front Office Automation Platform, so in general,...

Feb 2024
||
(0)
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COO

Product

We want a streamlined office operation and a strong online presence, and we are achieving those...

Feb 2024
||
(0)
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COO

Loyalty

We chose Simple Interact because of their willingness to tailor some workflows to our requests. They...

Feb 2024
||
(0)
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COO

Product, Value

One big barrier is our EHR’s inability to take third-party integrations without outrageous...

Feb 2024
||
(0)
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