Front Office Automation Platform Commentary
Filtered view: All
Subject Expert
Trey Dye
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
Whenever I have asked for training, Simple Interact has done a good job. They have been willing to...
Login or Create an Account to see details.
Loyalty, Relationship
We did a market analysis just to make sure that Simple Interact was the best fit. Overall, I have...
Login or Create an Account to see details.
Value
Prior to us adding the chat feature, the product is fairly priced. I'm not quite sure whether I will...
Login or Create an Account to see details.
Product, Value
The outcomes we have achieved with Simple Interact are obviously having lower no-show rates and...
Login or Create an Account to see details.
Product
My advice would be to be consistent. The solution only works if people put their part into it. It...
Login or Create an Account to see details.
Loyalty, Value
Our interaction with Simple Interact started off as a relationship. We liked Simple Interact’s...
Login or Create an Account to see details.
Relationship
Front Office Automation Platform’s price and ease of use are its key strengths. Their communication...
Login or Create an Account to see details.
Loyalty, Product
The goal is to improve and increase our number of Google reviews for the practice. Front Office...
Login or Create an Account to see details.
Product
With Simple Interact, there is no integration with our EHR, unfortunately. We have to pull a report...
Login or Create an Account to see details.
Loyalty, Relationship
We picked Simple Interact because we were looking for a custom solution, and back then, they could...
Login or Create an Account to see details.
Product, Value
We try to achieve efficient intake processes that allow the patients to be seen with relevant...
Login or Create an Account to see details.
Operations, Product
For others who are planning to implement this solution, my advice would be to be prepared with...
Login or Create an Account to see details.
Relationship
Simple Interact's strength is that they are a solutions-oriented vendor. They have a well-managed...
Login or Create an Account to see details.
Product
In terms of how the product could be improved, everything I want includes being able to interact...
Login or Create an Account to see details.
Value
Simple Interact definitely charges for things. Anytime we want to make a change or tweak, such as...
Login or Create an Account to see details.
Operations
I would like Simple Interact to provide guidance from the get-go to help us get our staff's buy-in....
Login or Create an Account to see details.
Relationship
We had a Simple Interact representative that I would rate as high as humanly possible, but they...
Login or Create an Account to see details.
Product
Front Office Automation Platform simplifies the registration process so that patients can do...
Login or Create an Account to see details.
Relationship
I would tell a new customer of Simple Interact to be patient, trust that the software will do what...
Login or Create an Account to see details.
Relationship
One of Simple Interact’s strengths is communication, and we have had the best communication with...
Login or Create an Account to see details.
Value
Simple Interact is better than most of the electronic vendors that we work with when it comes to...
Login or Create an Account to see details.
Relationship
The vendor's key strengths are the strength of their leadership and their willingness to engage....
Login or Create an Account to see details.
Product, Value
The system gauges patient satisfaction for us and helps us respond to people who are unhappy with...
Login or Create an Account to see details.
Operations
Some advice that I would give someone starting out with the system would be that they will get out...
Login or Create an Account to see details.
Loyalty, Value
The big thing about the system that originally drew me to it was its patient engagement. We took...
Login or Create an Account to see details.
Culture, Value
The vendor charges a fixed fee. It is not like I'm getting overcharged. I agreed with the pricing...
Login or Create an Account to see details.
Operations
We did quite a few training sessions with the medical assistants, so the vendor's training was good....
Login or Create an Account to see details.
Product, Value
Simple Interact helps a lot with all that happens before I see a patient, such as sending...
Login or Create an Account to see details.
Product, Value
Because of the solution, we have more efficacy. We don't lose the time we used to lose by having...
Login or Create an Account to see details.
Loyalty
We picked Simple Interact because someone at our organization had past experience with them. We...
Login or Create an Account to see details.
Relationship
The vendor is very easy to communicate with and helpful. They are willing to work with us to...
Login or Create an Account to see details.
Product
I would like the ability to customize our own templates in the product. If some of the patients get...
Login or Create an Account to see details.
Relationship
We found ourselves in a situation where our system capabilities were limited for a period of time....
Login or Create an Account to see details.
Product, Value
Using Front Office Automation Platform, we expected to achieve a paperless workflow. That is exactly...
Login or Create an Account to see details.
Operations, Product
Front Office Automation Platform very easily integrated with our EHR. The product is simple for end...
Login or Create an Account to see details.
Operations
Simple Interact’s customer training was outstanding. With most products, vendors train one person to...
Login or Create an Account to see details.
Loyalty
We looked at multiple companies. However, we selected Simple Interact for their customization. We...
Login or Create an Account to see details.
Relationship
Simple Interact’s key strengths are knowledge of their product, knowledge of healthcare, and...
Login or Create an Account to see details.
Loyalty, Product
The only opportunity for improvement is a digital text-to-patient solution. I think Simple Interact...
Login or Create an Account to see details.
Culture
Simple Interact's pricing is very reasonable and fair. The increases are appropriate. The vendor is...
Login or Create an Account to see details.
Loyalty, Product, Value
There are a couple of reasons why we like and use Front Office Automation Platform as opposed to...
Login or Create an Account to see details.
Loyalty, Value
When we first partnered with Simple Interact, our Google star rating was very low, and we did not...
Login or Create an Account to see details.
Product, Value
With Simple Interact, we started seeing outcomes fairly quickly. Within six months, we started...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
We looked at several different platforms, but I remember really liking Simple Interact's product....
Login or Create an Account to see details.
Loyalty, Value
My advice to other customers would be to identify what they are looking to gain from what Simple...
Login or Create an Account to see details.
Relationship
The vendor's strengths are their customer service and their service lines. The things that they...
Login or Create an Account to see details.
Product, Value
Almost all of our patients have their paperwork filled in before they arrive, and that was our goal...
Login or Create an Account to see details.
Loyalty
We looked at a lot of different vendors. I didn't find any other vendor who met our needs, and I was...
Login or Create an Account to see details.
Operations
Simple Interact's onboarding process is really well done. I would tell other customers to spend time...
Login or Create an Account to see details.
Culture, Relationship
Simple Interact is a great company to work with. Simple Interact's strengths are that they are...
Login or Create an Account to see details.
Product
I'm not able to connect Simple Interact's system with our third-party solutions in a comfortable...
Login or Create an Account to see details.
Value
One thing we really liked about Simple Interact was the price difference compared to our previous...
Login or Create an Account to see details.
Product
Front Office Automation Platform is very easy. The software has been great so far. We haven't been...
Login or Create an Account to see details.
Operations
I really liked the onboarding process with Simple Interact. The way that we did the onboarding was...
Login or Create an Account to see details.
Loyalty, Product
We needed a service that would easily integrate with our EMR. One thing we wanted was for a...
Login or Create an Account to see details.
Loyalty, Relationship
The name Simple Interact was catchy. That was one reason we selected them. Simple Interact was the...
Login or Create an Account to see details.
Culture, Operations
Just telling someone who was going to implement Front Office Automation Platform about the product...
Login or Create an Account to see details.
Relationship
Simple Interact is crazy responsive, and they work on our new requests in the pipeline. We meet with...
Login or Create an Account to see details.
Relationship
We talk to Simple Interact’s leadership all the time. They are on many of our calls, and it doesn't...
Login or Create an Account to see details.
Value
With Simple Interact, we get regular updates on how we are doing, so we can see how many patients we...
Login or Create an Account to see details.
Product, Value
Front Office Automation Platform takes away the heavy lifting of all the paperwork that we have on a...
Login or Create an Account to see details.
Culture, Relationship
I would tell someone considering Simple Interact to make sure that the vendor understands what the...
Login or Create an Account to see details.
Product, Value
With Front Office Automation Platform, we have only been down once in years, so the solution is...
Login or Create an Account to see details.
Culture, Value
Simple Interact has gone to a per-provider, per-month subscription, and that seems like it is nice...
Login or Create an Account to see details.
Relationship, Product
We haven’t really had any issues with Front Office Automation Platform. There was one issue, but...
Login or Create an Account to see details.
Loyalty
We went with Simple Interact because they were priced better than the other companies we looked at....
Login or Create an Account to see details.
Relationship, Operations
When we implemented Front Office Automation Platform, it was fantastic because the vendor was really...
Login or Create an Account to see details.
Relationship, Product
Compared to what we are using right now, Front Office Automation Platform is a lot cleaner. It is...
Login or Create an Account to see details.
Product, Value
Front Office Automation Platform lets us customize how many appointment reminders we send out to...
Login or Create an Account to see details.
Loyalty
Right now, we use a different platform for new patient paperwork. We are actually going to turn that...
Login or Create an Account to see details.
Relationship
Simple Interact’s team is really good, so I wouldn't have any advice for a new customer. The vendor...
Login or Create an Account to see details.
Relationship
We are satisfied with Simple Interact, but I just want to add a caveat that customer satisfaction...
Login or Create an Account to see details.
Product
The dashboard is extremely easy to use, and it is so nice because when patients say they never got a...
Login or Create an Account to see details.
Relationship
The support with Simple Interact is so fast. Things happen for us in less than an hour, usually...
Login or Create an Account to see details.
Loyalty
Simple Interact will go through our metrics and let us know that if we do X thing, then Y thing will...
Login or Create an Account to see details.
Product, Value
Front Office Automation Platform takes the place of one and a half employees. If someone gives us a...
Login or Create an Account to see details.
Relationship, Operations
Simple Interact has the capacity to create solutions for almost every front-office issue I can think...
Login or Create an Account to see details.
Product, Value
When we started with Simple Interact, we hired them to streamline our confirmation process, but now,...
Login or Create an Account to see details.
Relationship
Our old vendor was not flexible with anything we needed, but Simple Interact is. They are more...
Login or Create an Account to see details.
Loyalty, Relationship
Simple Interact is constantly looking for solutions. They are always trying to find ways to make our...
Login or Create an Account to see details.
Product, Value
Front Office Automation Platform helps us connect with the patients where our electronic medical...
Login or Create an Account to see details.
Relationship, Value
Simple Interact has worked with us. We have had trouble affording them and being able to keep them,...
Login or Create an Account to see details.
Loyalty, Value
We went with Simple Interact really because of the simplicity of their product and the cost.
Login or Create an Account to see details.
Relationship
I would tell anyone considering Simple Interact to use the Simple Interact team. They are very...
Login or Create an Account to see details.
Relationship
The vendor’s biggest strength is keeping their systems simple, and their follow-through is great.
Login or Create an Account to see details.
Loyalty, Value
We couldn't do without the system. When we started with the system, it was the only program of its...
Login or Create an Account to see details.
Loyalty, Product
We aren't using the system's scheduling feature because the system isn't integrated with our EHR....
Login or Create an Account to see details.
Product, Value
Front Office Automation Platform saves the patient time from not having to come and do things on...
Login or Create an Account to see details.
Product, Value
We saw outcomes within a few months of using Front Office Automation Platform because we had to get...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I considered many other vendors before I tried Simple Interact. I always like smaller companies...
Login or Create an Account to see details.
Relationship
To be successful with Front Office Automation Platform, a customer has to be engaged, provide...
Login or Create an Account to see details.
Relationship
Simple Interact’s key strength is their responsiveness; they have calls with us, and I speak with...
Login or Create an Account to see details.
Loyalty, Product
If Simple Interact can’t do something, they will tell us up front so that we don’t have false...
Login or Create an Account to see details.
Product
Our EMR sometimes doesn’t have the best numbers show up on the finance piece. Front Office...
Login or Create an Account to see details.
Product
There are many more needs to be met by Front Office Automation Platform. Patients can’t trick us; we...
Login or Create an Account to see details.
Value
The collection of the money is still not where we want with Front Office Automation Platform; we...
Login or Create an Account to see details.
Loyalty, Product
The interface between our vendors' solutions and the tool caused errors. The system was receiving...
Login or Create an Account to see details.
Product
Front Office Automation is simple; that is the beauty of it. It is not a complicated,...
Login or Create an Account to see details.
Relationship, Product
If somebody were to tell our front desk people that we weren’t using Front Office Automation...
Login or Create an Account to see details.
Operations
We haven't done any intense training with the staff for Front Office Automation Platform. It is...
Login or Create an Account to see details.
Product
There was a bit of a learning curve with Front Office Automation Platform because patients don’t...
Login or Create an Account to see details.
Product, Value
Front Office Automation Platform has been working really well for us so far, and we have definitely...
Login or Create an Account to see details.
Loyalty
When we were choosing a vendor, we went through pretty much every vendor that was compatible with...
Login or Create an Account to see details.
Relationship, Operations
The transition to Simple Interact was so seamless because the team at Simple Interact worked with us...
Login or Create an Account to see details.
Relationship
One of Simple Interact’s strengths is their support team. If we have any issues, we reach out to...
Login or Create an Account to see details.
Product
There are a few forms that we need a little more customization on, but Simple Interact has not been...
Login or Create an Account to see details.
Loyalty, Product
I want Simple Interact to be aware that with AI entering the medical space, things are evolving...
Login or Create an Account to see details.
Loyalty, Product
Simple Interact uses a multifaceted approach for Front Office Automation Platform, so in general,...
Login or Create an Account to see details.
Product
We want a streamlined office operation and a strong online presence, and we are achieving those...
Login or Create an Account to see details.
Loyalty
We chose Simple Interact because of their willingness to tailor some workflows to our requests. They...
Login or Create an Account to see details.
Product, Value
One big barrier is our EHR’s inability to take third-party integrations without outrageous...
Login or Create an Account to see details.
​
Preferences