Front Office Automation Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Value
With the Front Office Automation Platform, patients receive text messages that guide them through...
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Relationship
Simple Interact has been very transparent with us. When we have requested customized features, the...
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Culture, Value
Our rates with Simple Interact are reasonable. There is a charge for developing new features and...
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Operations
We haven't had any new training recently because it has been quite some time since we implemented...
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Operations
I was never really trained on the system, but I assume training was done when it was implemented. In...
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Product, Value
I’m assuming the system works well. It serves up a survey for the patients in our clinics and...
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Culture, Value
The cost seems to be very reasonable for what the system does and how well it works. The vendor is...
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Product
The system seems like it does a very good job. But I don’t know what other things are out there and...
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Relationship, Product
Simple Interact can tailor some intake systems to each client. While they may have 10 of a certain...
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Product
I'm an analytics nerd and I know there are more things that Simple Internet can do with the...
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Operations
Simple Interact does training with us online, and if we need more people trained, or we ask to have...
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Relationship, Product
Simple Interact meets with us on a regular basis and figures out ways to integrate things that we...
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Value
We have seen an increase in patients doing their paperwork electronically with Front Office...
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Product, Value
I would like a simple way for patients to pay their bills when they check in for an appointment on...
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Loyalty
One of the things I see happening is that our EHR vendor is starting to add things to the EHR that...
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Relationship
Simple Interact is wonderful to work with, and they are very accommodating. They listen to needs. If...
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Relationship
Simple Interact has implemented things within all the timelines, and they have done the integrations...
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Operations
It would be helpful if Simple Interact offered more on-site training. The difficulty of doing remote...
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Product
We use Front Office Automation Platform more as a standalone product, although it does integrate...
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Loyalty, Product
The one holdback is that it would be nice if Simple Interact were certified to provide the CMS...
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Product, Value
The outcome we have seen with Front Office Automation Platform is that our Google ratings have gone...
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Product
I have already recommended Front Office Automation Platform to others. I talk about how quickly...
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Product
We never have any issues with Front Office Automation Platform. Simple Interact’s upgrades seem to...
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Relationship
When we asked Simple Interact to make an update to their software, they got back to us right away...
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Loyalty, Relationship, Product
Simple Interact is constantly looking for ways to innovate and provide more solutions to support...
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Value
We added a part-time person, and when we approached Simple Interact about adding Front Office...
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Operations
We haven't had to do training lately on anything, but from my experience, Simple Interact's training...
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Product, Value
Front Office Automation Platform is super easy to use. The name kind of speaks for itself, and I...
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Loyalty, Product
The workflow in Front Office Automation Platform is not intuitive. Even with as long as I have been...
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Relationship
With a recent outage, Simple Interact sent out an email before we even knew there was an issue....
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Value
The price point for Front Office Automation Platform is very reasonable. The results far exceed the...
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Loyalty, Relationship
Simple Interact is a very good partner of ours. We are actually expanding our systems with them....
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Culture, Relationship
Simple Interact communicates with us very well. We have regular meetings with them where they will...
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Product
Front Office Automation Platform is very easy to use. We do the same things in it every day, so it...
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Loyalty, Value
I am getting what I want from the product. One of the key reasons we went with Front Office...
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Value
Simple Interact hasn't increased their costs much over the years. They have been very reasonable,...
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Relationship
I would recommend Simple Interact to anyone. They are a wonderful company. I have been with Simple...
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Product
Front Office Automation Platform is very simple to set up, and it is very simple for the patients to...
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Product
There are some things that Simple Interact could do to make things a little easier from a management...
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Relationship, Operations, Product
Front Office Automation Platform has been awesome. Simple Interact is super easy to work with. They...
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Relationship, Product
We have no issues with the overall quality of Front Office Automation Platform. Sometimes we request...
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Product, Value
Front Office Automation Platform has been great for us. It has helped us automate a lot of the...
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Operations
Simple Interact is making changes and improvements to the system, but the product doesn't require...
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Relationship, Value
We have been with Simple Interact for a long time, and they have really helped us grow. They have...
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Operations
With Front Office Automation Platform the training is very minimal. The solution is very easy to...
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Relationship
We don’t get awesome support like we do from Simple Interact anywhere else. For example, when we...
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Relationship, Product
Front Office Automation Platform is integrated with our EMR, and it sends forms through that. It is...
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Product
I don't know if this is something that Simple Interact can fix, or if it is a product of people's...
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Culture, Relationship
When we were thinking about changing one of our solutions, we were able to get together with someone...
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Operations
I would be highly likely to recommend Simple Interact. I would tell others about their healthy...
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Loyalty, Product
Front Office Automation Platform pretty much covers everything we need. However, I think scheduling...
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Product, Value
Front Office Automation Platform has streamlined our registration process because we have a large...
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Operations, Product
Like a lot of other software, there is a bit of a learning curve to Front Office Automation...
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Product, Value
Front Office Automation Platform works well, and its quality rates very highly. Our outcomes from...
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Product
I would tell others that Front Office Automation Platform is easy to use. It takes patients about...
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Product, Value
Basically, I like everything I signed up for. I like the system's reminders and the Google...
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Loyalty, Product
An area where the vendor could improve is getting the system to work with our EMR. Our EMR just...
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Product, Value
Front Office Automation Platform gives patients the flexibility of completing forms before they come...
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Relationship
Simple Interact is very receptive to change. If a particular organization needs something different...
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Relationship
I don't have anything negative to say about Simple Interact; everything I have to say is positive....
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Value
Simple Interact has been wanting me to do a chat feature, but it will cost me more time, so I'm...
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Product
The intake is pretty good. The vendor did an upgrade to make a checklist. That was implemented last...
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Product
Simple Interact's system does patient intake and patient service well. It doesn't have appointment...
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Product
Simple Interact's product is great for us, and we are very happy with it.
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