360 Encompass System (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
Nothing is ever as promoted. We think we are getting whatever, and then we find there is another...
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Relationship
The customer support from Solventum is good; I have never had an issue. The support people have...
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Loyalty
Solventum sunsetted their system update tool and replaced it with a web-based system manager, and...
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Relationship, Operations
360 Encompass System is very user-friendly. I’m not an end user for the workflows, but just getting...
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Operations, Product
Solventum has a ton of workflow courses on Solventum Health Information Systems Learning Nexus and...
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Loyalty, Relationship
Solventum is good about executive involvement. We have a clear path to escalate issues. We have some...
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Value
Solventum is lacking more in some of the specialties. Radiology is tough, although Solventum has...
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Culture, Value
I am not getting nickel-and-dimed to death because 360 Encompass System is expensive no matter what....
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Operations, Product, Value
Our productivity hasn't really increased with 360 Encompass System. Our coders are still new to it,...
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Operations
Solventum's training was very detailed. They came on-site to do our training. I requested that, and...
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Product
The system's interfaces are very rigid. It was a little difficult for Solventum to work with us on...
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Product, Value
360 Encompass System is a really great tool for us because our coding area is short staffed. It is...
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Relationship
Solventum's people always have to call someone else, but we will get an answer in the long run....
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Relationship
I have had a long relationship with Solventum. That relationship is now different than it was in the...
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Loyalty, Product
Right now, we are just using 360 Encompass System for coding. We are enjoying the product. We like...
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Loyalty
Solventum's system has been the Cadillac or Mercedes for encoders and CAC, but when I approached...
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Product, Value
Solventum likes to claim that their system increases productivity. It really doesn't. It more often...
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Relationship, Operations, Product
The vendor does updates on a scheduled, frequent basis. They have a standing downtime for an hour....
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Value
Solventum doesn’t offer things à la carte, and they are expensive. That is just the nature of the...
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Operations
Solventum did enterprise analytics training with us recently, and they will do more sessions for us,...
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Product
Solventum has a great product that is very accurate. My coders and CDI staff love it. The system is...
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Relationship
The phone and web support have been good. Most of the support is through the web and not so much on...
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Relationship
I have had a lot of interactions with Solventum for many years, and we have a very good working...
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Relationship, Product
We would like Solventum to work a bit more with PCS codes. The system gets us into the right area,...
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Operations, Product
Solventum did refresher training for all our coders, and it was humorous to watch the lightbulbs go...
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Relationship
We recently talked to someone from Solventum customer support who was great. I do have the ear of...
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Product
I wish Solventum would be more apt to add more enhancements. I know some people's enhancements do...
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Product
Something is going on with our annotate feature and automatic suggestions on our documents. We had...
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Product, Value
The biggest strength of 360 Encompass System by far is the coding rules and guidelines being...
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Product
What 360 Encompass System doesn't do is find what is missing with the clinical information, and that...
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Product
Solventum has a lot of line items for billing. For instance, on the coding side, the vendor will...
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Product
I would like the solution to be a little better about the diagnoses that it picks. It will pick up...
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Operations, Product, Value
360 Encompass System has increased coder productivity, and I believe that it has helped coders be...
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Operations, Product
360 Encompass System learns as it goes along, and we can train it. I like the fact that we can teach...
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Product
I would like to see Solventum get more procedures in 360 Encompass System and make it better. It is...
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Operations, Product
In the beginning, we had a partial rollout of 360 Encompass System, and we didn't have a certain...
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Relationship
Solventum’s technical support is very good. Our technical people work very hard with Solventum, and...
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Value
We get our money's worth with 360 Encompass System, and we get what we need out of it. We haven't...
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Product
360 Encompass System is not good at integrating at all. Solventum creates bottlenecks because of...
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Product, Value
360 Encompass System doesn't have a negative impact on coder productivity. We have other workflows...
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Loyalty, Product
Solventum hasn’t really rolled out anything new for 360 Encompass System. The vendor is lacking...
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Operations
We haven’t had much training from Solventum. I honestly don't remember the last time we had some...
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Value
Solventum nickel-and-dimes us for standard outbound interfaces. They want to nickel-and-dime us for...
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Product
The evidence view in 360 Encompass System is its biggest strength. We can see a code that was...
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Product
Where we fall into some problems with 360 Encompass System is with the formatting of our documents...
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Relationship, Product
Solventum seems to be a little late to the game for certain things. For instance, we have heard...
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Product
We are on Solventum’s cloud for 360 Encompass System, so we are at their mercy and their time...
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Relationship
Solventum has gotten a lot better with keeping promises. Our previous customer service person is...
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Product
For the most part, 360 Encompass System does well, and as far as what we have seen, it is industry...
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Product
We can integrate the system with our EHR.
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Product
The system's coding suggestion accuracy and quality are pretty consistent. We have been supporting...
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Operations
When we first went with the system, there was a bit of a learning curve. Once our users got...
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Relationship, Operations, Product
Solventum puts out regular updates for the system, and those updates don't always go smoothly.
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Product
I like that 360 Encompass System is fairly transparent. We can see what different departments do in...
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Value
I feel like Solventum nickel-and-dimes us a bit because everything they offer is a separate price....
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Product
Sometimes, the coding suggestions in 360 Encompass System are inaccurate, but that is why we have...
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Value
The solution is overpriced.
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Operations, Product
360 Encompass System is good and easy to use. The coders routinely use the solution to help them...
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Relationship, Product
Solventum is very engaged in trying to help us. However, they need to continue to optimize their...
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Culture, Relationship
If 360 Encompass System is considered a tool, then the vendor does keep all their promises. If the...
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Value
We are receiving our money's worth with 360 Encompass System. It isn't exactly cheap technology, but...
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Loyalty, Product
The great part about 360 Encompass System is it does meet all our needs. One of the great parts...
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Product
360 Encompass System's coding suggestion accuracy and quality have improved. But some of our...
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Loyalty
360 Encompass System is part of our long-term plans. We laugh about it because there is a challenge...
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Loyalty
We are actually fixing to do some retraining with Solventum, but that isn't something we have done...
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Operations, Product
I like that 360 Encompass System is a very easy tool to use. There are a lot of tips and tricks that...
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Product
What is going well is that Solventum stays on top of new trends in technology, so they have lots of...
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Relationship
Solventum is really good about reaching out, and when there is an issue, they spearhead fixing it.
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Product
The system’s outpatient side needs more work when it comes to its ability to read documentation and...
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Product, Value
The product’s biggest strength is that it has a great workflow for inpatient CAC. Due to the...
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Relationship
The vendor does a great job of giving us people to work with who are empowered to solve our...
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Relationship, Product
I would suggest that the vendor routinely provide their clients with the data necessary to support...
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Loyalty, Relationship
For my overall satisfaction to increase in the next year, the vendor would have to work with us and...
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Loyalty, Product
I would purchase the system again for our inpatient area, but we are working on refueling our...
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Loyalty
We are kind of stuck with Solventum. Our executives ask why we don't switch, but it is because we...
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Loyalty
For 360 Encompass System, I have always thought it could do more. When Solventum brought it to the...
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Loyalty
I wonder why Solventum didn’t go further with doing what computer-assisted physician documentation...
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Loyalty, Value
360 Encompass System is a fantastic tool. We hear in the market that it is going to reduce staff by...
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Relationship
Solventum was very amicable about flying people out for a meeting; they didn't balk at that. They...
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Product, Value
360 Encompass System really helps our coders' productivity. With the system, our coders have the...
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Culture, Value
Solventum promised us things in the beginning, but the system didn't do what they promised it would....
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Relationship
We would like Solventum to reach out to us with more specifics for our entity when they know that...
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Value
Solventum never misses an opportunity to charge us.
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Product
I like that we aren't one of the few hospitals that isn't using Solventum's system. 360 Encompass...
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Operations
Our implementation of 360 Encompass System went smoothly. Most of the delays were caused by our...
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Relationship, Product
We have a lot of Solventum's other applications, and the vendor keeps their promises. I can't think...
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Product
360 Encompass System might automatically suggest a code that isn’t appropriate, and then our human...
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Product
The solution doesn't directly interface with any other department. 360 Encompass System helps us...
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Product
Some parts of 360 Encompass System don't integrate with Epic's system. Epic's system is our EMR and...
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Relationship, Product
I'm going to rank 360 Encompass System’s ease of use high because I'm just a long-term user, and the...
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Relationship, Product
If we have a case or an edit in 360 Encompass System that indicates some type of problem, we...
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Product
I feel like Solventum is very forward thinking with the CAC product because they are sort of...
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Product
I would like to see a more frequent update. Solventum really needs to have a lean, mean update...
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Product
For Solventum’s piece, along with computer-assisted coding is the recognition that we have a change...
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Product
The vendor has bifurcated the ability to run productivity reports along with the computer-assisted...
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Relationship, Product
Solventum could improve on the timing of upgrades and communication around changes so that we know...
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Relationship, Product
Our issue with Solventum is getting through and understanding the root cause of what is actually...
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Product
360 Encompass System integrates well with our host system. The product has its little glitches, but...
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Relationship
When the vendor transitioned from 3M to Solventum, we weren’t impacted by that changeover, so that...
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Relationship
If we ever request anything, Solventum makes changes. The teams are always updating and working on...
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Product, Value
360 Encompass System is a very strong product. I don't think anything else can really compare to it....
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Relationship, Value
We have great representatives from 3M. We haven't always had them, but for a while now, we have...
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Product
I like all the different reporting that we can get in 360 Encompass System. With some of the...
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Loyalty, Product
We would like to see more from the automation perspective for 360 Encompass System. We expect 3M to...
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Relationship, Product
3M has been a leader in developing coding products for quite some time, and to be honest, they don't...
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Loyalty
We went with 360 Encompass System because we were going to ICD-10 and because Solventum is the...
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Product, Value
360 Encompass System acts as a CAC no matter the department. It is actually looking for text to...
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Operations, Product
360 Encompass System helps new coder trainees learn within the solution rather than use a manual...
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Relationship
3M’s customer support has really improved. 3M wasn't as good until the last two or three years, and...
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Product, Value
360 Encompass System works well for our facility coding and all the services that we code for. We...
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Product
The system is very good, but it isn't perfect. The system's reports could be improved to be a bit...
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Relationship
When we need support from Solventum, most of their technicians do an excellent job of pinpointing...
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Product
The biggest thing the vendor could do would be to tweak their product. There are a lot of errors...
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Operations
To improve their training, the vendor should offer some trainings to touch base and answer questions...
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Product, Value
The best thing about the product is the value of the resources that it offers our program. That...
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Relationship
The vendor's support people are quick to respond to our issues, but they are slow to get us final resolutions....
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Product
Customers need to understand how templates and text can affect 360 Encompass System's ability to...
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Loyalty
We chose to go with 360 Encompass System because we are an MModal voice recognition shop. It makes...
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Operations, Product
The last couple of times that we have done updates to the system, we have had residual things not...
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Relationship
I would like to see Solventum commit to long-term support for their end users over time, especially...
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Product, Value
Since we started using the system, we have seen a big improvement in our productivity, especially...
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Operations, Product
There are little things that Solventum has made extremely challenging in the system, and I am...
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Loyalty, Relationship
We wouldn't have Solventum's product if we didn't think they were supporting us. 360 Encompass...
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Product
3M's solution is still the best product in town and, right now, the one that has the most bells and...
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Loyalty
3M is the devil we know, and they are still the best. However, I think what is coming is going to...
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Product
We recently updated to a new version of 360 Encompass System because the older version was built...
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Loyalty, Product
With the possibility of AI coming into play, I think everyone needs to be open-minded about 360...
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Relationship
3M does not keep all their promises. I think there is probably a lot of work they could do in terms...
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Product, Value
360 Encompass System has always made the job easier of getting the code and verifying the code, but...
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Product
My staff likes to use 360 Encompass System as a tool, but they will read the record in the EHR. The...
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Relationship, Operations
3M releases so many upgrades because they are trying to be proactive to get everything up to speed....
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Product
360 Encompass System has great references, the ability to search to find a topic, and the ability to...
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Operations, Product
3M comes out with a lot of updates. They will come up with an update, release it, and then have...
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Operations
3M does an initial training when a customer gets the product, and that is it. Customers don't...
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Relationship
3M gets somebody to support us right away. They may not have the same number of clients each week,...
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Loyalty, Product
It is 2024, and this product is an older development and reflects an older element of architecture...
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Operations, Value
There is no one best practice for how to use 360 Encompass System, so there are too many choices. If...
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Relationship
Large companies like 3M are bureaucratic, so there are a lot of processes and steps and entering of...
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Loyalty, Product
We have a recurring meeting. We review the metrics and the performance of the system regularly. We...
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Product, Value
We can't rely on the coder accepting the suggested codes, and every time we do, we run into quality...
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Product
We have used the product all throughout this health system in all departments and all capacities,...
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Relationship
3M is very proactive, especially on the cloud hosting piece. I know that is a new thing for them,...
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Product
With 3M, I would like to continue to see growth in their products because there are some limitations...
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Relationship
The product is good. The support is good. We struggled in the past, but now we get regular updates,...
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Relationship
We have a 3M account executive, and I work well with all of the 3M people we interact with. I don't...
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Product
3M has its pros and cons, and I'm assuming that is because of the practice management system that...
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Product
We do some studies outside the EHR, and those get imported. 3M handles scanned documents uniquely,...
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Operations
Our training pretty much stopped with 3M after our implementation. But within the tool itself, there...
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Culture, Relationship
3M has kept the promises that they have made to us. There was only one thing that they were not able...
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Product
There are some cons to 3M. With notes not being in a particular format, 360 Encompass System...
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Loyalty
I’m not sure whether 3M is part of our long-term plans because we just partnered with another...
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Relationship
When we were onboarding with 3M, we had an account manager who we had regular meetings with who...
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Relationship
When we have to reach out to 3M’s support team, they check everything possible that could be related...
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Relationship, Operations
Upgrades have been a problem in the past for 3M. They are not very responsive and don't get back to...
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Operations
A lot of the training from 3M is online and prerecorded. That is a big change for our coders. We...
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Product, Value
360 Encompass System interfaces with our Epic EHR, but at first, there was just a one-way interface....
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Loyalty, Product
We want the program to have some functionality that turns codes red or something if we don't have...
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Product
At times, 360 Encompass System pulls in information that absolutely makes no sense. The system will...
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Operations, Product
3M corners the market. We have minor issues that can be worked out, but 360 Encompass System is the...
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Product
Even though 360 Encompass System’s enterprise analytics are awesome, the capability to create our...
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Relationship
Sometimes it takes a long time to get a hotfix from 3M when there are issues we have identified, and...
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Loyalty
There was one point where we weren't sure whether we wanted to stay with 3M, but we decided to move...
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Culture, Relationship
For the most part, 3M keeps their promises, but we uncovered things when we went live that should...
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Culture, Value
In the past, I would have said that 3M charged us for every little thing, but they have realized...
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Relationship
Over the last year, 3M's top area for improvement has been with their customer relationship...
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