360 Encompass System (CAC) Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Relationship
Solventum is very timely, and they are very engaged with us. If there are issues, we don't have a...
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Value
360 Encompass System is the Lexus of encoders, and the value that we are getting from the tool is...
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Relationship
Solventum has been around for 30 years, but they could do a little better on follow-up.
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Product
Solventum thinks they're more ahead of people in the autonomous coding space than they truly are....
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Product
360 Encompass System still needs a little bit of tweaking, but all machine learning is learning....
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Relationship
I believe our staff places tickets for Solventum through some sort of management site. I hear that...
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Relationship
We meet with a liaison from Solventum, and they kind of show us how often we are capturing the...
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Product
We tried to do concurrent coding with 360 Encompass Coding. It isn't actually ready to be put into...
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Value
On the professional coding side of 360 Encompass System, there aren't built-out coding edits or...
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Relationship, Product
We get regular product updates, but those are planned by Solventum themselves. We get packages with...
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Relationship, Operations, Product
There are sometimes issues after an update in 360 Encompass System. Something is updated, and it is...
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Value
The changes that we've made to 360 Encompass System in the past are all part of the package that we...
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Product
Solventum makes 360 Encompass System pretty user friendly. It definitely makes things easier for...
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Operations, Product
When Solventum releases documentation with upgrades, a person has to explain it because it's very...
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Product
360 Encompass System does well in terms of getting the basic part of the code, but it sometimes...
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Value
360 Encompass System is pricey. There are some things we do not purchase that we would like to, just...
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Relationship, Operations
We have regular meetings with Solventum, but they have had a couple of transitions in our support....
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Loyalty, Relationship, Product
We have been asking for better autonomous coding from Solventum, and it feels like they are lagging...
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Product
When we look at other encoders and other CACs out there, it just feels like Solventum is the...
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Product, Value
360 Encompass System is still something we need, and it’s useful, but it’s pricey.
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Product, Value
I’d love to try to improve coders’ productivity with the 360 Encompass System. It’s always a battle...
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Relationship
We have a good account executive at Solventum, and I know I can ask them for anything, and I have...
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Product
360 Encompass System is Solventum’s quality piece, meaning the patient safety indicators. It is a...
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Product
Solventum needs to work on their CDI evidence and their automatically suggested codes. The system is...
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Operations
The implementation of 360 Encompass System was all over the place. That may have been due to the...
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Loyalty, Relationship
360 Encompass System is one of the leading tools in the industry. The vendor is trying to stay...
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Operations
Solventum has very nice training modules that they offer, but there is no curriculum or any tracking...
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Relationship
We have a CSM with Solventum, and the vendor does that kind of support really well. They make sure...
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Loyalty
We considered Solventum for an AI tool to help bridge utilization management and CDI, but...
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Product
We have been having trouble with our users being caught up in multiple sessions in 360 Encompass...
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Value
We brought on a new facility, and Solventum charged us a good deal of money to get all of that set...
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Product
There isn't really another product that works the same as 360 Encompass System. It is the best...
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Relationship, Value
I appreciate Solventum’s customer service. However, with Solventum, sometimes we get unexpected...
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Culture
In addition to just keeping us current on the products we license, Solventum also tries to sell us...
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Relationship
We have had a long working relationship with Solventum as a vendor. All of the customer support...
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Product
Our providers continue to ask about optimizations, but they realize that we are just a single voice,...
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Relationship, Product
Our coding managers and directors on the inpatient HIM side really appreciate and are very...
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Relationship
At times, Solventum's customer service can be less than ideal. We don't always get issue resolutions...
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Relationship, Product
Solventum is willing to be flexible in meeting enterprise-program needs. That flexibility allows us...
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Relationship, Product
Solventum’s response time depends on the impact something will have on all their customers. If they...
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Loyalty, Value
We will likely stay with Solventum. We are so deeply embedded with them that it is hard to see how...
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Relationship
We struggle when Solventum team members say that something isn't their department. We are working...
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Value
Solventum nickel-and-dimes us. They tell us they have a great new thing that will really help us,...
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Relationship
Solventum just made a massive visual change to their software. They didn't ask their customers...
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Loyalty
I haven't seen any innovation from Solventum. We are going with vendors other than Solventum for...
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Product, Value
360 Encompass System is not a perfect software, but it is not a bad software. We have used it and...
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Relationship
When we put tickets in, Solventum resolves issues and puts patches in, even for little things. There...
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Product
360 Encompass System does a pretty good job, but it is not quite as focused on procedures as it...
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Culture, Value
We agreed on the contract, and that was it, so Solventum didn’t charge for every little thing.
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Operations
Solventum could improve the training so that we don't have to do anything. We supplemented a lot of...
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Relationship
Solventum is not proactive. I'm sick of opening tickets all the time. There are just too many people...
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Value
Solventum charges us for every little thing at a very high price. Solventum always has something to...
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Product
360 Encompass System just has more tools than other solutions Other solutions are trying to become...
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Product
I like the tools Solventum has within 360 Encompass System so that we can get to all of the LCD...
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Value
The most important thing for me is that Solventum doesn't use AI. They still use a rules-based logic...
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Loyalty
360 Encompass System is part of our long-term plans. There is no alternative. Also, we have the...
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Product
I would rate the system as being in the middle of the road in terms of meeting all of our needs...
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Relationship, Value
Solventum doesn't keep all of their promises. They haven't delivered better procedure coding or AI...
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Operations, Product
We have had horrible upgrades with Solventum. Every upgrade we have had except for the last one has...
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Relationship, Operations
Solventum does great training, and their support is great. Solventum will just jump in. It usually...
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Operations, Product
360 Encompass System is more like a user education system for using the enhancement tool, and coders...
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Operations, Product
Solventum's upgrades usually result in a second downtime after the original downtime. The vendor...
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Product, Value
When it comes to how well 360 Encompass System codes across different departments and patient types,...
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Operations, Product
360 Encompass System is pretty easy to use. For the most part, it is user friendly. However, it...
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Product
There are some weird little nuances in the system. We turned on something called Code Confidence,...
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Value
Solventum tries to charge us for everything.. They want to charge us for updating to a new Windows...
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Operations, Product
I like the fact that 360 Encompass System can read documents, but when our organization implemented...
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Operations
We tried to implement the professional fee coding, but there was absolutely no solution to be able...
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Product
There are some opportunities with Solventum's coding suggestion accuracy and quality. 360 Encompass...
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Value
I don't like Solventum's charge structure, but they charge by facilities, so it is what it is. They...
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Product, Value
Some of the staff members are not using 360 Encompass System optimally yet because they lack trust...
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Operations
I am highly likely to recommend Solventum, but I would give others a lot of caution and tell them...
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Operations, Product
We have a little bit of opportunity with Solventum's implementation services. Solventum did...
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Operations, Product
One positive is that Solventum is good about when we place tickets and bring items forward. They do...
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Relationship
Our Solventum CSM is very dynamic. If we have to escalate something to them, they are on it. Also,...
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Value
Solventum has definitely gotten better about charges. There are still charges for things, but they...
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Product
We are going through some retooling with Solventum, and our code manager could be improved. Coding...
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Product
Solventum needs to fix the technical restraints that are within 360 Encompass System. For instance,...
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Value
Solventum charges us for everything. What Solventum charges for the implementation and training are...
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Product
360 Encompass System has a feature where accounts that have not been reviewed yet can get automatic...
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Product
Solventum is behind on delivering new technology. They haven't even put out any AI tools for the...
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Product, Value
360 Encompass System certainly helps coder productivity. I can just imagine that if our coders...
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Product
360 Encompass System’s main function is automatic suggestion capabilities. I think most coders...
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Culture, Product
360 Encompass System works as promoted. I have recommended Solventum. They have been very consistent....
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Product
If used correctly, 360 Encompass System works really well. The problem is that the coders get lazy....
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Product
We have to purchase the new Solventum CDI Engage One solution; otherwise, we just won't measure up....
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Product
The ability to reach a DRG by reading the medical record is very important for both CDI and CAC;...
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Value
The areas we would like to see polished in 360 Encompass System (CAC) are less about system design...
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Relationship
When the company split off from 3M and became Solventum, we lost a lot of the customer service that...
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Relationship, Operations
We had extremely good support from Solventum during the implementation of 360 Encompass System...
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Relationship, Product
We have a lot of stability issues with 360 Encompass System (CAC). We are having downtime, error...
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Operations
We were a legacy 3M product user, and we switched to 360 Encompass System. There just wasn’t any...
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Operations, Product, Value
360 Encompass System is pretty easy to use. We are not getting quite as much productivity gain as we...
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Relationship
Solventum is always incredibly responsive when we have questions or problems, from their IT team to...
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Product
360 Encompass System has always been a very user-friendly system. It is very easy to get things to...
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Relationship, Operations, Product
360 Encompass System is pretty easy to use. The automatic suggestions are pretty easy to use. And I...
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Loyalty, Product
I still think there is some work to do with 360 Encompass System’s coding-suggestion accuracy and...
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Value
Solventum charges for every little thing. The pricing is more à la carte than bundled.
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Product, Value
360 Encompass System does help our coders’ productivity, but our coding team is very aware of the...
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Product
I love the fact that 360 Encompass System analyzes all of the records. It does have the...
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Relationship
Solventum has recently added a feature that I asked for a while ago, and they finally made it a...
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Relationship, Operations
Solventum keeps all the promises they make. With the implementations, there are certainly different...
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Relationship
Our collaborative relationship with our team at Solventum has been much improved. The people we work...
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Value
Solventum's price could be better, but it is what it is. Also, there are coders who would rather...
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Product
The system's inpatient documentation is way more structured than the outpatient. That is why the...
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Product
The system's inpatient portion is wonderful, but we are having challenges with the outpatient...
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Product, Value
I love the fact that I have seen improvements to our coding quality and productivity as they relate...
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Relationship, Product
The majority of the time, when we do an upgrade from Solventum, we will have issues over the next...
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Operations, Product
360 Encompass System is very user friendly. When we go into the encoder, it will put all of the...
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Operations, Value
If I knew what I know now when I first implemented the system, I would not have implemented the...
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Value
Some of the vendor's coding things didn't work for us, and the vendor wouldn't budge on charging us...
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Loyalty, Value
360 Encompass System is a great product, but it is very pricey. Right now, it is the cream of the...
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Product
We like the CAC part of 360 Encompass System. I like the system's automatic suggestions,...
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Value
The system's cost could come down, especially for customers who have been loyal and who have...
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Relationship, Operations
When it comes to implementations and upgrades, Solventum does well from a service side of things....
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Relationship, Product
Solventum has improved in the last couple of years based on our feedback. I did receive an email...
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Relationship
Solventum doesn't keep all their promises, but I can't think of a single vendor that does. Solventum...
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Value
I am a very bitter customer because I was told that 360 Encompass System was going to increase...
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Value
The CAC system is helping us to do more without needing to increase our resources.
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Relationship, Product
Nobody can beat what is in the solution. The product is good. Anytime we need updates or we say...
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Loyalty, Value
360 Encompass System’s computer-assisted coding has a high impact on our productivity because it...
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Value
Solventum has gotten better about not charging for everything, but 360 Encompass System is expensive....
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Relationship, Product
With Solventum, we still have on-premises servers; we aren't in the cloud. This is not the same...
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Product
Nosology is very time-consuming, and I feel like nosology would benefit from a little bit of AI in...
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Operations
Solventum continues to update 360 Encompass System. They give us support and updated technology....
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Product
Right now, we are automatically dropping some codes in 360 Encompass System. Everything is right in...
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Value
Solventum traditionally has nickel-and-dimed us for everything, but they are getting a little better...
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Operations, Product
Solventum keeps all of their promises about the system. When we implemented the system, it took us...
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Value
Solventum offers different packages of references in groupers. For example, if we need...
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Relationship, Product
We have had issues with Solventum's reliability when it comes to their coding upgrades. We have also...
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Value
There is a charge for everything that Solventum has in the solution, even if it is just a supplement...
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Operations
Solventum has a website that we can go to, and we use their material from that, but they don’t offer...
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Relationship, Operations
When it comes to implementations, Solventum’s turnaround time could be better and quicker in terms...
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Relationship
Solventum’s support is really good, and they answer our questions and help with whatever issues we...
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Value
360 Encompass System is a little expensive, so whether we have received our money's worth remains to...
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Product
There are a lot of things that 360 Encompass System can’t overcome, but that is because of another...
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Product
360 Encompass System is very helpful with productivity and quality, and it is a very easy system to...
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Relationship
Solventum has well-versed and talented technical people, so they are always very effective. But the...
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Product
360 Encompass System is fairly solid, but it could do more with the EHR integration. Solventum is...
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Product
Over the years that we have had 360 Encompass System, its performance hasn't improved at all. Where...
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Loyalty, Product
Solventum has retired their legacy reports and is moving everything to their enterprise analytics...
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Loyalty, Product
Solventum is working toward trying to standardize and catch up with the automation world that other...
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Culture, Value
360 Encompass System is expensive. We pay based on an annual license fee, so there is not a whole...
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Commentary Summary
Comment Type Breakout