360 Encompass System (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations, Product
Solventum keeps all of their promises about the system. When we implemented the system, it took us...
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Value
Solventum offers different packages of references in groupers. For example, if we need...
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Relationship, Product
We have had issues with Solventum's reliability when it comes to their coding upgrades. We have also...
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Value
There is a charge for everything that Solventum has in the solution, even if it is just a supplement...
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Operations
Solventum has a website that we can go to, and we use their material from that, but they don’t offer...
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Relationship, Operations
When it comes to implementations, Solventum’s turnaround time could be better and quicker in terms...
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Relationship
Solventum’s support is really good, and they answer our questions and help with whatever issues we...
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Value
360 Encompass System is a little expensive, so whether we have received our money's worth remains to...
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Product
There are a lot of things that 360 Encompass System can’t overcome, but that is because of another...
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Product
360 Encompass System is very helpful with productivity and quality, and it is a very easy system to...
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Relationship
Solventum has well-versed and talented technical people, so they are always very effective. But the...
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Product
360 Encompass System is fairly solid, but it could do more with the EHR integration. Solventum is...
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Product
Over the years that we have had 360 Encompass System, its performance hasn't improved at all. Where...
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Loyalty, Product
Solventum has retired their legacy reports and is moving everything to their enterprise analytics...
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Loyalty, Product
Solventum is working toward trying to standardize and catch up with the automation world that other...
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Culture, Value
360 Encompass System is expensive. We pay based on an annual license fee, so there is not a whole...
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Loyalty, Product
I would like to get our professional billing and our hospital billing on the same platform. 360...
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Relationship
Solventum walked us through Code Confidence and helped us with ideas and stuff like that. We also...
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Relationship, Product
We have a couple of enhancement requests on the list with Solventum, but there has not been any...
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Relationship
I feel like sometimes Solventum has been more focused on the CDI process, and the coding has taken a...
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Loyalty, Product
How much something impacts our productivity depends on what solutions we are using. Solventum wanted...
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Culture, Value
3M was notorious for everything picking us to death when it came to charging for every little thing,...
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Value
360 Encompass System is really the best of the best when it comes to our coding. Solventum is the...
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Product
The question is whether our coders trust the product rather than whether the product is accurate....
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Operations
Solventum has a lot of education. They have a user group meeting that we attend, and then we have...
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Relationship
Solventum’s support is adequate. Our team has regular meetings that the vendor’s staff joins to...
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Loyalty, Relationship
In the CAC space, our experience has been that most of the vendors are just okay in this...
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Relationship, Product
Solventum provides information proactively but not always enough, and then we have to constantly...
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Product
I don't think the technology has changed for 360 Encompass System since we implemented it years ago....
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Product
The biggest challenge that our organization continually has with 360 Encompass System is that...
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Operations, Value
We have seen some benefits to our productivity because of 360 Encompass System, but the impact on...
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Loyalty
When we bought 360 Encompass System, we didn't look at a whole lot of competitors because we had...
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Operations
The initial and ongoing training from Solventum has been pretty light for us. We just haven't gotten...
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Relationship
When 3M knows something, it would be really nice if they said to their customers that they know...
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Operations
3M's initial training was good. They came on-site and did elbow-to-elbow training with our coders....
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Loyalty
Unfortunately, 360 Encompass System is part of our long-term plans. 3M produces updates quarterly,...
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Loyalty
We have been with 3M for years. As they have progressed with their product, we have grown with their...
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Value
Solventum doesn't avoid charging for every little thing. If we want something, it is an upcharge....
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Product, Value
I would like to be able to customize the system's coding suggestions because there are times when...
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Operations
We are still dealing with some training issues. A lot of them are related to getting used to the system....
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Product
Nothing is ever as promoted. We think we are getting whatever, and then we find there is another...
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Relationship
The customer support from Solventum is good; I have never had an issue. The support people have...
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Loyalty
Solventum sunsetted their system update tool and replaced it with a web-based system manager, and...
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Relationship, Operations
360 Encompass System is very user-friendly. I’m not an end user for the workflows, but just getting...
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Operations, Product
Solventum has a ton of workflow courses on Solventum Health Information Systems Learning Nexus and...
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Loyalty, Relationship
Solventum is good about executive involvement. We have a clear path to escalate issues. We have some...
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Value
Solventum is lacking more in some of the specialties. Radiology is tough, although Solventum has...
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Culture, Value
I am not getting nickel-and-dimed to death because 360 Encompass System is expensive no matter what....
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Operations, Product, Value
Our productivity hasn't really increased with 360 Encompass System. Our coders are still new to it,...
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Operations
Solventum's training was very detailed. They came on-site to do our training. I requested that, and...
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Product
The system's interfaces are very rigid. It was a little difficult for Solventum to work with us on...
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Product, Value
360 Encompass System is a really great tool for us because our coding area is short staffed. It is...
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Relationship
Solventum's people always have to call someone else, but we will get an answer in the long run....
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Relationship
I have had a long relationship with Solventum. That relationship is now different than it was in the...
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Loyalty, Product
Right now, we are just using 360 Encompass System for coding. We are enjoying the product. We like...
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Loyalty
Solventum's system has been the Cadillac or Mercedes for encoders and CAC, but when I approached...
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Product, Value
Solventum likes to claim that their system increases productivity. It really doesn't. It more often...
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Relationship, Operations, Product
The vendor does updates on a scheduled, frequent basis. They have a standing downtime for an hour....
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Value
Solventum doesn’t offer things à la carte, and they are expensive. That is just the nature of the...
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Operations
Solventum did enterprise analytics training with us recently, and they will do more sessions for us,...
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Product
Solventum has a great product that is very accurate. My coders and CDI staff love it. The system is...
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Relationship
The phone and web support have been good. Most of the support is through the web and not so much on...
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Relationship
I have had a lot of interactions with Solventum for many years, and we have a very good working...
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Relationship, Product
We would like Solventum to work a bit more with PCS codes. The system gets us into the right area,...
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Operations, Product
Solventum did refresher training for all our coders, and it was humorous to watch the lightbulbs go...
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Relationship
We recently talked to someone from Solventum customer support who was great. I do have the ear of...
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Product
I wish Solventum would be more apt to add more enhancements. I know some people's enhancements do...
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Product
Something is going on with our annotate feature and automatic suggestions on our documents. We had...
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Product, Value
The biggest strength of 360 Encompass System by far is the coding rules and guidelines being...
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Product
What 360 Encompass System doesn't do is find what is missing with the clinical information, and that...
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Product
Solventum has a lot of line items for billing. For instance, on the coding side, the vendor will...
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Product
I would like the solution to be a little better about the diagnoses that it picks. It will pick up...
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Operations, Product, Value
360 Encompass System has increased coder productivity, and I believe that it has helped coders be...
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Operations, Product
360 Encompass System learns as it goes along, and we can train it. I like the fact that we can teach...
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Product
I would like to see Solventum get more procedures in 360 Encompass System and make it better. It is...
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Operations, Product
In the beginning, we had a partial rollout of 360 Encompass System, and we didn't have a certain...
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Relationship
Solventum’s technical support is very good. Our technical people work very hard with Solventum, and...
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Value
We get our money's worth with 360 Encompass System, and we get what we need out of it. We haven't...
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Product
360 Encompass System is not good at integrating at all. Solventum creates bottlenecks because of...
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Product, Value
360 Encompass System doesn't have a negative impact on coder productivity. We have other workflows...
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Loyalty, Product
Solventum hasn’t really rolled out anything new for 360 Encompass System. The vendor is lacking...
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Operations
We haven’t had much training from Solventum. I honestly don't remember the last time we had some...
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Value
Solventum nickel-and-dimes us for standard outbound interfaces. They want to nickel-and-dime us for...
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Product
The evidence view in 360 Encompass System is its biggest strength. We can see a code that was...
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Product
Where we fall into some problems with 360 Encompass System is with the formatting of our documents...
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Relationship, Product
Solventum seems to be a little late to the game for certain things. For instance, we have heard...
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Product
We are on Solventum’s cloud for 360 Encompass System, so we are at their mercy and their time...
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Relationship
Solventum has gotten a lot better with keeping promises. Our previous customer service person is...
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Product
For the most part, 360 Encompass System does well, and as far as what we have seen, it is industry...
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Product
We can integrate the system with our EHR.
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Product
The system's coding suggestion accuracy and quality are pretty consistent. We have been supporting...
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Operations
When we first went with the system, there was a bit of a learning curve. Once our users got...
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Relationship, Operations, Product
Solventum puts out regular updates for the system, and those updates don't always go smoothly.
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Product
I like that 360 Encompass System is fairly transparent. We can see what different departments do in...
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Value
I feel like Solventum nickel-and-dimes us a bit because everything they offer is a separate price....
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Product
Sometimes, the coding suggestions in 360 Encompass System are inaccurate, but that is why we have...
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Value
The solution is overpriced.
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Operations, Product
360 Encompass System is good and easy to use. The coders routinely use the solution to help them...
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Relationship, Product
Solventum is very engaged in trying to help us. However, they need to continue to optimize their...
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Culture, Relationship
If 360 Encompass System is considered a tool, then the vendor does keep all their promises. If the...
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Value
We are receiving our money's worth with 360 Encompass System. It isn't exactly cheap technology, but...
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Loyalty, Product
The great part about 360 Encompass System is it does meet all our needs. One of the great parts...
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Product
360 Encompass System's coding suggestion accuracy and quality have improved. But some of our...
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Loyalty
360 Encompass System is part of our long-term plans. We laugh about it because there is a challenge...
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Loyalty
We are actually fixing to do some retraining with Solventum, but that isn't something we have done...
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Operations, Product
I like that 360 Encompass System is a very easy tool to use. There are a lot of tips and tricks that...
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Product
What is going well is that Solventum stays on top of new trends in technology, so they have lots of...
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Relationship
Solventum is really good about reaching out, and when there is an issue, they spearhead fixing it.
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Product
The system’s outpatient side needs more work when it comes to its ability to read documentation and...
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Product, Value
The product’s biggest strength is that it has a great workflow for inpatient CAC. Due to the...
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Relationship
The vendor does a great job of giving us people to work with who are empowered to solve our...
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Relationship, Product
I would suggest that the vendor routinely provide their clients with the data necessary to support...
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Loyalty, Relationship
For my overall satisfaction to increase in the next year, the vendor would have to work with us and...
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Loyalty, Product
I would purchase the system again for our inpatient area, but we are working on refueling our...
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Loyalty
We are kind of stuck with Solventum. Our executives ask why we don't switch, but it is because we...
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Loyalty
For 360 Encompass System, I have always thought it could do more. When Solventum brought it to the...
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Loyalty
I wonder why Solventum didn’t go further with doing what computer-assisted physician documentation...
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Loyalty, Value
360 Encompass System is a fantastic tool. We hear in the market that it is going to reduce staff by...
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Relationship
Solventum was very amicable about flying people out for a meeting; they didn't balk at that. They...
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Product, Value
360 Encompass System really helps our coders' productivity. With the system, our coders have the...
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Culture, Value
Solventum promised us things in the beginning, but the system didn't do what they promised it would....
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Relationship
We would like Solventum to reach out to us with more specifics for our entity when they know that...
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Value
Solventum never misses an opportunity to charge us.
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Product
I like that we aren't one of the few hospitals that isn't using Solventum's system. 360 Encompass...
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Operations
Our implementation of 360 Encompass System went smoothly. Most of the delays were caused by our...
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Relationship, Product
We have a lot of Solventum's other applications, and the vendor keeps their promises. I can't think...
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Product
360 Encompass System might automatically suggest a code that isn’t appropriate, and then our human...
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Product
The solution doesn't directly interface with any other department. 360 Encompass System helps us...
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Product
Some parts of 360 Encompass System don't integrate with Epic's system. Epic's system is our EMR and...
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Relationship, Product
I'm going to rank 360 Encompass System’s ease of use high because I'm just a long-term user, and the...
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Relationship, Product
If we have a case or an edit in 360 Encompass System that indicates some type of problem, we...
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Product
I feel like Solventum is very forward thinking with the CAC product because they are sort of...
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Product
I would like to see a more frequent update. Solventum really needs to have a lean, mean update...
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Product
For Solventum’s piece, along with computer-assisted coding is the recognition that we have a change...
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Product
The vendor has bifurcated the ability to run productivity reports along with the computer-assisted...
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Relationship, Product
Solventum could improve on the timing of upgrades and communication around changes so that we know...
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Relationship, Product
Our issue with Solventum is getting through and understanding the root cause of what is actually...
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Product
360 Encompass System integrates well with our host system. The product has its little glitches, but...
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Relationship
When the vendor transitioned from 3M to Solventum, we weren’t impacted by that changeover, so that...
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Relationship
If we ever request anything, Solventum makes changes. The teams are always updating and working on...
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Product, Value
360 Encompass System is a very strong product. I don't think anything else can really compare to it....
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Relationship, Value
We have great representatives from 3M. We haven't always had them, but for a while now, we have...
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Product
I like all the different reporting that we can get in 360 Encompass System. With some of the...
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Loyalty, Product
We would like to see more from the automation perspective for 360 Encompass System. We expect 3M to...
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Relationship, Product
3M has been a leader in developing coding products for quite some time, and to be honest, they don't...
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