360 Encompass System (CAC) Commentary

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I know Solventum is creating different platforms. There's a lot of AI going on, so there are things...

I think the only thing for me, and this is more of a personal thing when it comes to CAC, is that I...

I do feel like, when it comes to the accuracy of the solution, there are opportunities within the...

From a coding perspective, 360 Encompass System is a very useful tool. I do feel like there are...

We are undergoing a retuning process to improve the function of the tool after moving from one EMR...

Solventum is very responsive to requests for training.

Sometimes the support can be kind of slow when it comes to getting resources from Solventum when...

The Solventum encoder is awesome. The vendor definitely has a vision. It costs us, but they have a vision....

Solventum's trainers are great, but they don't always follow up in a timely manner with some things.

Solventum does want to move forward. They're just a lot slower at it than another of our vendors. It...

Solventum's timeliness with enhancement requests is a struggle sometimes. Solventum promises us a...

Solventum is obviously trying to get into the AI market, and they're trying to beef up their...

To have more of an HCC management program, we'd like to capitalize on that more. We're doing a lot...

I would like 360 Encompass System to be a bit more accurate, and I'd like more transparency in the...

The vendor is turning something on called autonomous coding, and the feature should be bifurcated so...

360 Encompass System's training is pretty easy, so it's good. 360 Encompass System has a good value....

360 Encompass System is pretty straightforward. It has a lot of bells and whistles, but it's easy to...

Solventum did some improvements to the solution's reporting, but to me, it's just still not as...

I know what the vendor’s charges are going to be, but I'm not always happy with the pricing. But...

We have a close enough partnership with Solventum that we have people we can go to if we need...

I've seen plenty of demos from other vendors, but the questions I ask can't be answered. I would...

The coding accuracy of the solution has improved a lot over the last several years. The CAC is a...

I'm not always happy with the cost of the solution. I'd have to figure out how to tie the cost to a...

I’ve been wondering why the vendor can't just do a quick installation.

Solventum is definitely coming out with more solutions. I'm not sure whether we will adopt them yet....

The vendor's training has gotten a whole lot better.

Over the years, there have been some changes at Solventum with our representatives, but we have a...

I would say Solventum is a little pricey. With that said, for what we're using the solution for, I...

As far as development and innovation go, the product hasn't changed. It's been a solid tool that...

We have a very good relationship with Solventum. They are very responsive to us. They have even...

If I asked my leaders about 360 Encompass System's coding suggestion accuracy, they each would give...

Solventum kind of sat back for a while when they were still 3M, and they fell a little behind the...

We do all the training ourselves. There hasn't been much change. We had a really bad experience many...

Solventum stays on their own agenda versus understanding what we are looking for. They don’t have...

Solventum needs to be more responsive. They are a very large vendor, so I think they try, but they...

The training from Solventum is not personalized. It is very one-dimensional. We would like Solventum...

360 Encompass System does not meet all of our needs. Machine learning technology is antiquated at...

Solventum is trying to help us achieve our goals, but they are scrambling a little because their...

I can’t run without 360 Encompass System. I need the encoder, but I don’t know that it saves much...

We have had 360 Encompass System installed for years now, and there hasn't been a lot of...

Solventum nickel-and-dimes us for everything. We have many facilities at our organization, and...

There is a lot to be desired with our code confidence. 360 Encompass System does increase...

360 Encompass System is a great product, and it does a lot to help with productivity and quality....

I would buy 360 Encompass System again because there are so many pieces regarding coding that are...

We had a onetime training from Solventum for 360 Encompass System, and I was not impressed with it...

We would like faster turnaround times from Solventum. Their turnaround time really does depend. The...

The biggest thing about the coding suggestion accuracy from 360 Encompass System is that we get a...

Solventum is very timely, and they are very engaged with us. If there are issues, we don't have a...

360 Encompass System is the Lexus of encoders, and the value that we are getting from the tool is...

Solventum has been around for 30 years, but they could do a little better on follow-up.

Solventum thinks they're more ahead of people in the autonomous coding space than they truly are....

360 Encompass System still needs a little bit of tweaking, but all machine learning is learning....

I believe our staff places tickets for Solventum through some sort of management site. I hear that...

We meet with a liaison from Solventum, and they kind of show us how often we are capturing the...

We tried to do concurrent coding with 360 Encompass Coding. It isn't actually ready to be put into...

On the professional coding side of 360 Encompass System, there aren't built-out coding edits or...

We get regular product updates, but those are planned by Solventum themselves. We get packages with...

There are sometimes issues after an update in 360 Encompass System. Something is updated, and it is...

The changes that we've made to 360 Encompass System in the past are all part of the package that we...

Solventum makes 360 Encompass System pretty user friendly. It definitely makes things easier for...

When Solventum releases documentation with upgrades, a person has to explain it because it's very...

360 Encompass System does well in terms of getting the basic part of the code, but it sometimes...

360 Encompass System is pricey. There are some things we do not purchase that we would like to, just...

We have regular meetings with Solventum, but they have had a couple of transitions in our support....

We have been asking for better autonomous coding from Solventum, and it feels like they are lagging...

When we look at other encoders and other CACs out there, it just feels like Solventum is the...

360 Encompass System is still something we need, and it’s useful, but it’s pricey.

I’d love to try to improve coders’ productivity with the 360 Encompass System. It’s always a battle...

We have a good account executive at Solventum, and I know I can ask them for anything, and I have...

360 Encompass System is Solventum’s quality piece, meaning the patient safety indicators. It is a...

Solventum needs to work on their CDI evidence and their automatically suggested codes. The system is...

The implementation of 360 Encompass System was all over the place. That may have been due to the...

360 Encompass System is one of the leading tools in the industry. The vendor is trying to stay...

Solventum has very nice training modules that they offer, but there is no curriculum or any tracking...

We have a CSM with Solventum, and the vendor does that kind of support really well. They make sure...

We considered Solventum for an AI tool to help bridge utilization management and CDI, but...

We have been having trouble with our users being caught up in multiple sessions in 360 Encompass...

We brought on a new facility, and Solventum charged us a good deal of money to get all of that set...

There isn't really another product that works the same as 360 Encompass System. It is the best...

I appreciate Solventum’s customer service. However, with Solventum, sometimes we get unexpected...

In addition to just keeping us current on the products we license, Solventum also tries to sell us...

We have had a long working relationship with Solventum as a vendor. All of the customer support...

Our providers continue to ask about optimizations, but they realize that we are just a single voice,...

Our coding managers and directors on the inpatient HIM side really appreciate and are very...

At times, Solventum's customer service can be less than ideal. We don't always get issue resolutions...

Solventum is willing to be flexible in meeting enterprise-program needs. That flexibility allows us...

Solventum’s response time depends on the impact something will have on all their customers. If they...

We will likely stay with Solventum. We are so deeply embedded with them that it is hard to see how...

We struggle when Solventum team members say that something isn't their department. We are working...

Solventum nickel-and-dimes us. They tell us they have a great new thing that will really help us,...

We do our training for 360 Encompass System, and we would like it if the vendor could continue to...

Solventum just made a massive visual change to their software. They didn't ask their customers...

I haven't seen any innovation from Solventum. We are going with vendors other than Solventum for...

360 Encompass System is not a perfect software, but it is not a bad software. We have used it and...

When we put tickets in, Solventum resolves issues and puts patches in, even for little things. There...

360 Encompass System does a pretty good job, but it is not quite as focused on procedures as it...

We agreed on the contract, and that was it, so Solventum didn’t charge for every little thing.

Solventum could improve the training so that we don't have to do anything. We supplemented a lot of...

Solventum is not proactive. I'm sick of opening tickets all the time. There are just too many people...

Solventum charges us for every little thing at a very high price. Solventum always has something to...

360 Encompass System just has more tools than other solutions Other solutions are trying to become...

I like the tools Solventum has within 360 Encompass System so that we can get to all of the LCD...

The most important thing for me is that Solventum doesn't use AI. They still use a rules-based logic...

360 Encompass System is part of our long-term plans. There is no alternative. Also, we have the...

I would rate the system as being in the middle of the road in terms of meeting all of our needs...

Solventum doesn't keep all of their promises. They haven't delivered better procedure coding or AI...

We have had horrible upgrades with Solventum. Every upgrade we have had except for the last one has...

Solventum does great training, and their support is great. Solventum will just jump in. It usually...

360 Encompass System is more like a user education system for using the enhancement tool, and coders...

Solventum's upgrades usually result in a second downtime after the original downtime. The vendor...

When it comes to how well 360 Encompass System codes across different departments and patient types,...

360 Encompass System is pretty easy to use. For the most part, it is user friendly. However, it...

There are some weird little nuances in the system. We turned on something called Code Confidence,...

Solventum tries to charge us for everything.. They want to charge us for updating to a new Windows...

I like the fact that 360 Encompass System can read documents, but when our organization implemented...

We tried to implement the professional fee coding, but there was absolutely no solution to be able...

There are some opportunities with Solventum's coding suggestion accuracy and quality. 360 Encompass...

I don't like Solventum's charge structure, but they charge by facilities, so it is what it is. They...

Some of the staff members are not using 360 Encompass System optimally yet because they lack trust...

I am highly likely to recommend Solventum, but I would give others a lot of caution and tell them...

We have a little bit of opportunity with Solventum's implementation services. Solventum did...

One positive is that Solventum is good about when we place tickets and bring items forward. They do...

Our Solventum CSM is very dynamic. If we have to escalate something to them, they are on it. Also,...

Solventum has definitely gotten better about charges. There are still charges for things, but they...

We are going through some retooling with Solventum, and our code manager could be improved. Coding...

Solventum needs to fix the technical restraints that are within 360 Encompass System. For instance,...

Solventum charges us for everything. What Solventum charges for the implementation and training are...

360 Encompass System has a feature where accounts that have not been reviewed yet can get automatic...

Solventum is behind on delivering new technology. They haven't even put out any AI tools for the...

360 Encompass System certainly helps coder productivity. I can just imagine that if our coders...

360 Encompass System’s main function is automatic suggestion capabilities. I think most coders...

360 Encompass System works as promoted. I have recommended Solventum. They have been very consistent....

If used correctly, 360 Encompass System works really well. The problem is that the coders get lazy....

We have to purchase the new Solventum CDI Engage One solution; otherwise, we just won't measure up....

The ability to reach a DRG by reading the medical record is very important for both CDI and CAC;...

The areas we would like to see polished in 360 Encompass System (CAC) are less about system design...

When the company split off from 3M and became Solventum, we lost a lot of the customer service that...

We had extremely good support from Solventum during the implementation of 360 Encompass System...

We have a lot of stability issues with 360 Encompass System (CAC). We are having downtime, error...

We were a legacy 3M product user, and we switched to 360 Encompass System. There just wasn’t any...

360 Encompass System is pretty easy to use. We are not getting quite as much productivity gain as we...

Solventum is always incredibly responsive when we have questions or problems, from their IT team to...

360 Encompass System has always been a very user-friendly system. It is very easy to get things to...

360 Encompass System is pretty easy to use. The automatic suggestions are pretty easy to use. And I...

I still think there is some work to do with 360 Encompass System’s coding-suggestion accuracy and...

Solventum charges for every little thing. The pricing is more à la carte than bundled.

360 Encompass System does help our coders’ productivity, but our coding team is very aware of the...

I love the fact that 360 Encompass System analyzes all of the records. It does have the...

Solventum has recently added a feature that I asked for a while ago, and they finally made it a...

Solventum keeps all the promises they make. With the implementations, there are certainly different...

Our collaborative relationship with our team at Solventum has been much improved. The people we work...

Solventum's price could be better, but it is what it is. Also, there are coders who would rather...

The system's inpatient documentation is way more structured than the outpatient. That is why the...

The system's inpatient portion is wonderful, but we are having challenges with the outpatient...

I love the fact that I have seen improvements to our coding quality and productivity as they relate...

The majority of the time, when we do an upgrade from Solventum, we will have issues over the next...

360 Encompass System is very user friendly. When we go into the encoder, it will put all of the...

If I knew what I know now when I first implemented the system, I would not have implemented the...

Some of the vendor's coding things didn't work for us, and the vendor wouldn't budge on charging us...

360 Encompass System is a great product, but it is very pricey. Right now, it is the cream of the...