360 Encompass System (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations, Product
360 Encompass System is more like a user education system for using the enhancement tool, and coders...
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Operations, Product
Solventum's upgrades usually result in a second downtime after the original downtime. The vendor...
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Product, Value
When it comes to how well 360 Encompass System codes across different departments and patient types,...
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Operations, Product
360 Encompass System is pretty easy to use. For the most part, it is user friendly. However, it...
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Product
There are some weird little nuances in the system. We turned on something called Code Confidence,...
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Value
Solventum tries to charge us for everything.. They want to charge us for updating to a new Windows...
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Operations, Product
I like the fact that 360 Encompass System can read documents, but when our organization implemented...
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Operations
We tried to implement the professional fee coding, but there was absolutely no solution to be able...
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Product
There are some opportunities with Solventum's coding suggestion accuracy and quality. 360 Encompass...
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Value
I don't like Solventum's charge structure, but they charge by facilities, so it is what it is. They...
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Product, Value
Some of the staff members are not using 360 Encompass System optimally yet because they lack trust...
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Operations
I am highly likely to recommend Solventum, but I would give others a lot of caution and tell them...
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Operations, Product
We have a little bit of opportunity with Solventum's implementation services. Solventum did...
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Operations, Product
One positive is that Solventum is good about when we place tickets and bring items forward. They do...
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Relationship
Our Solventum CSM is very dynamic. If we have to escalate something to them, they are on it. Also,...
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Value
Solventum has definitely gotten better about charges. There are still charges for things, but they...
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Product
We are going through some retooling with Solventum, and our code manager could be improved. Coding...
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Product
Solventum needs to fix the technical restraints that are within 360 Encompass System. For instance,...
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Value
Solventum charges us for everything. What Solventum charges for the implementation and training are...
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Product
360 Encompass System has a feature where accounts that have not been reviewed yet can get automatic...
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Product
Solventum is behind on delivering new technology. They haven't even put out any AI tools for the...
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Product, Value
360 Encompass System certainly helps coder productivity. I can just imagine that if our coders...
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Product
360 Encompass System’s main function is automatic suggestion capabilities. I think most coders...
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Culture, Product
360 Encompass System works as promoted. I have recommended Solventum. They have been very consistent....
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Product
If used correctly, 360 Encompass System works really well. The problem is that the coders get lazy....
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Product
We have to purchase the new Solventum CDI Engage One solution; otherwise, we just won't measure up....
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Product
The ability to reach a DRG by reading the medical record is very important for both CDI and CAC;...
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Value
The areas we would like to see polished in 360 Encompass System (CAC) are less about system design...
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Relationship
When the company split off from 3M and became Solventum, we lost a lot of the customer service that...
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Relationship, Operations
We had extremely good support from Solventum during the implementation of 360 Encompass System...
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Relationship, Product
We have a lot of stability issues with 360 Encompass System (CAC). We are having downtime, error...
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Operations
We were a legacy 3M product user, and we switched to 360 Encompass System. There just wasn’t any...
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Operations, Product, Value
360 Encompass System is pretty easy to use. We are not getting quite as much productivity gain as we...
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Relationship
Solventum is always incredibly responsive when we have questions or problems, from their IT team to...
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Product
360 Encompass System has always been a very user-friendly system. It is very easy to get things to...
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Relationship, Operations, Product
360 Encompass System is pretty easy to use. The automatic suggestions are pretty easy to use. And I...
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Loyalty, Product
I still think there is some work to do with 360 Encompass System’s coding-suggestion accuracy and...
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Value
Solventum charges for every little thing. The pricing is more à la carte than bundled.
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Product, Value
360 Encompass System does help our coders’ productivity, but our coding team is very aware of the...
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Product
I love the fact that 360 Encompass System analyzes all of the records. It does have the...
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Relationship
Solventum has recently added a feature that I asked for a while ago, and they finally made it a...
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Relationship, Operations
Solventum keeps all the promises they make. With the implementations, there are certainly different...
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Relationship
Our collaborative relationship with our team at Solventum has been much improved. The people we work...
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Value
Solventum's price could be better, but it is what it is. Also, there are coders who would rather...
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Product
The system's inpatient documentation is way more structured than the outpatient. That is why the...
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Product
The system's inpatient portion is wonderful, but we are having challenges with the outpatient...
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Product, Value
I love the fact that I have seen improvements to our coding quality and productivity as they relate...
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Relationship, Product
The majority of the time, when we do an upgrade from Solventum, we will have issues over the next...
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Operations, Product
360 Encompass System is very user friendly. When we go into the encoder, it will put all of the...
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Operations, Value
If I knew what I know now when I first implemented the system, I would not have implemented the...
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Value
Some of the vendor's coding things didn't work for us, and the vendor wouldn't budge on charging us...
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Loyalty, Value
360 Encompass System is a great product, but it is very pricey. Right now, it is the cream of the...
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Product
We like the CAC part of 360 Encompass System. I like the system's automatic suggestions,...
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Value
The system's cost could come down, especially for customers who have been loyal and who have...
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Relationship, Operations
When it comes to implementations and upgrades, Solventum does well from a service side of things....
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Relationship, Product
Solventum has improved in the last couple of years based on our feedback. I did receive an email...
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Relationship
Solventum doesn't keep all their promises, but I can't think of a single vendor that does. Solventum...
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Value
I am a very bitter customer because I was told that 360 Encompass System was going to increase...
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Value
The CAC system is helping us to do more without needing to increase our resources.
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Relationship, Product
Nobody can beat what is in the solution. The product is good. Anytime we need updates or we say...
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Loyalty, Value
360 Encompass System’s computer-assisted coding has a high impact on our productivity because it...
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Value
Solventum has gotten better about not charging for everything, but 360 Encompass System is expensive....
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Relationship, Product
With Solventum, we still have on-premises servers; we aren't in the cloud. This is not the same...
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Product
Nosology is very time-consuming, and I feel like nosology would benefit from a little bit of AI in...
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Operations
Solventum continues to update 360 Encompass System. They give us support and updated technology....
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Product
Right now, we are automatically dropping some codes in 360 Encompass System. Everything is right in...
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Value
Solventum traditionally has nickel-and-dimed us for everything, but they are getting a little better...
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Operations, Product
Solventum keeps all of their promises about the system. When we implemented the system, it took us...
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Value
Solventum offers different packages of references in groupers. For example, if we need...
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Relationship, Product
We have had issues with Solventum's reliability when it comes to their coding upgrades. We have also...
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Value
There is a charge for everything that Solventum has in the solution, even if it is just a supplement...
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Operations
Solventum has a website that we can go to, and we use their material from that, but they don’t offer...
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Relationship, Operations
When it comes to implementations, Solventum’s turnaround time could be better and quicker in terms...
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Relationship
Solventum’s support is really good, and they answer our questions and help with whatever issues we...
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Value
360 Encompass System is a little expensive, so whether we have received our money's worth remains to...
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Product
There are a lot of things that 360 Encompass System can’t overcome, but that is because of another...
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Product
360 Encompass System is very helpful with productivity and quality, and it is a very easy system to...
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Relationship
Solventum has well-versed and talented technical people, so they are always very effective. But the...
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Product
360 Encompass System is fairly solid, but it could do more with the EHR integration. Solventum is...
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Product
Over the years that we have had 360 Encompass System, its performance hasn't improved at all. Where...
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Loyalty, Product
Solventum has retired their legacy reports and is moving everything to their enterprise analytics...
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Loyalty, Product
Solventum is working toward trying to standardize and catch up with the automation world that other...
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Culture, Value
360 Encompass System is expensive. We pay based on an annual license fee, so there is not a whole...
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Loyalty, Product
I would like to get our professional billing and our hospital billing on the same platform. 360...
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Relationship
Solventum walked us through Code Confidence and helped us with ideas and stuff like that. We also...
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Relationship, Product
We have a couple of enhancement requests on the list with Solventum, but there has not been any...
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Relationship
I feel like sometimes Solventum has been more focused on the CDI process, and the coding has taken a...
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Loyalty, Product
How much something impacts our productivity depends on what solutions we are using. Solventum wanted...
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Culture, Value
3M was notorious for everything picking us to death when it came to charging for every little thing,...
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Value
360 Encompass System is really the best of the best when it comes to our coding. Solventum is the...
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Product
The question is whether our coders trust the product rather than whether the product is accurate....
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Operations
Solventum has a lot of education. They have a user group meeting that we attend, and then we have...
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Relationship
Solventum’s support is adequate. Our team has regular meetings that the vendor’s staff joins to...
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Loyalty, Relationship
In the CAC space, our experience has been that most of the vendors are just okay in this...
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Relationship, Product
Solventum provides information proactively but not always enough, and then we have to constantly...
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Product
I don't think the technology has changed for 360 Encompass System since we implemented it years ago....
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Product
The biggest challenge that our organization continually has with 360 Encompass System is that...
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Operations, Value
We have seen some benefits to our productivity because of 360 Encompass System, but the impact on...
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Loyalty
When we bought 360 Encompass System, we didn't look at a whole lot of competitors because we had...
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Operations
The initial and ongoing training from Solventum has been pretty light for us. We just haven't gotten...
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Relationship
When 3M knows something, it would be really nice if they said to their customers that they know...
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Operations
3M's initial training was good. They came on-site and did elbow-to-elbow training with our coders....
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Loyalty
Unfortunately, 360 Encompass System is part of our long-term plans. 3M produces updates quarterly,...
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Loyalty
We have been with 3M for years. As they have progressed with their product, we have grown with their...
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Value
Solventum doesn't avoid charging for every little thing. If we want something, it is an upcharge....
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Product, Value
I would like to be able to customize the system's coding suggestions because there are times when...
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Operations
We are still dealing with some training issues. A lot of them are related to getting used to the system....
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Product
Nothing is ever as promoted. We think we are getting whatever, and then we find there is another...
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Relationship
The customer support from Solventum is good; I have never had an issue. The support people have...
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Loyalty
Solventum sunsetted their system update tool and replaced it with a web-based system manager, and...
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Relationship, Operations
360 Encompass System is very user-friendly. I’m not an end user for the workflows, but just getting...
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Operations, Product
Solventum has a ton of workflow courses on Solventum Health Information Systems Learning Nexus and...
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Loyalty, Relationship
Solventum is good about executive involvement. We have a clear path to escalate issues. We have some...
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Value
Solventum is lacking more in some of the specialties. Radiology is tough, although Solventum has...
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Culture, Value
I am not getting nickel-and-dimed to death because 360 Encompass System is expensive no matter what....
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Operations, Product, Value
Our productivity hasn't really increased with 360 Encompass System. Our coders are still new to it,...
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Operations
Solventum's training was very detailed. They came on-site to do our training. I requested that, and...
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Product
The system's interfaces are very rigid. It was a little difficult for Solventum to work with us on...
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Product, Value
360 Encompass System is a really great tool for us because our coding area is short staffed. It is...
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Relationship
Solventum's people always have to call someone else, but we will get an answer in the long run....
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Relationship
I have had a long relationship with Solventum. That relationship is now different than it was in the...
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Loyalty, Product
Right now, we are just using 360 Encompass System for coding. We are enjoying the product. We like...
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Loyalty
Solventum's system has been the Cadillac or Mercedes for encoders and CAC, but when I approached...
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Product, Value
Solventum likes to claim that their system increases productivity. It really doesn't. It more often...
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Relationship, Operations, Product
The vendor does updates on a scheduled, frequent basis. They have a standing downtime for an hour....
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Value
Solventum doesn’t offer things à la carte, and they are expensive. That is just the nature of the...
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Operations
Solventum did enterprise analytics training with us recently, and they will do more sessions for us,...
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Product
Solventum has a great product that is very accurate. My coders and CDI staff love it. The system is...
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Relationship
The phone and web support have been good. Most of the support is through the web and not so much on...
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