360 Encompass System (CAC) Commentary
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Operations, Product

Solventum keeps all of their promises about the system. When we implemented the system, it took us...

Jun 2025
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Manager

Value

Solventum offers different packages of references in groupers. For example, if we need...

Jun 2025
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Manager

Relationship, Product

We have had issues with Solventum's reliability when it comes to their coding upgrades. We have also...

Jun 2025
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Director

Value

There is a charge for everything that Solventum has in the solution, even if it is just a supplement...

May 2025
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Director

Operations

Solventum has a website that we can go to, and we use their material from that, but they don’t offer...

May 2025
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Director

Relationship, Operations

When it comes to implementations, Solventum’s turnaround time could be better and quicker in terms...

May 2025
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Director

Relationship

Solventum’s support is really good, and they answer our questions and help with whatever issues we...

May 2025
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Director

Value

360 Encompass System is a little expensive, so whether we have received our money's worth remains to...

May 2025
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Director

Product

There are a lot of things that 360 Encompass System can’t overcome, but that is because of another...

May 2025
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Director

Product

360 Encompass System is very helpful with productivity and quality, and it is a very easy system to...

May 2025
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Director

Relationship

Solventum has well-versed and talented technical people, so they are always very effective. But the...

Apr 2025
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Director

Product

360 Encompass System is fairly solid, but it could do more with the EHR integration. Solventum is...

Apr 2025
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Director

Product

Over the years that we have had 360 Encompass System, its performance hasn't improved at all. Where...

Apr 2025
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Director

Loyalty, Product

Solventum has retired their legacy reports and is moving everything to their enterprise analytics...

Apr 2025
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Director

Loyalty, Product

Solventum is working toward trying to standardize and catch up with the automation world that other...

Apr 2025
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Director

Culture, Value

360 Encompass System is expensive. We pay based on an annual license fee, so there is not a whole...

Apr 2025
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Director

Loyalty, Product

I would like to get our professional billing and our hospital billing on the same platform. 360...

Apr 2025
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Manager

Relationship

Solventum walked us through Code Confidence and helped us with ideas and stuff like that. We also...

Apr 2025
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Manager

Relationship, Product

We have a couple of enhancement requests on the list with Solventum, but there has not been any...

Apr 2025
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Manager

Relationship

I feel like sometimes Solventum has been more focused on the CDI process, and the coding has taken a...

Apr 2025
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Manager

Loyalty, Product

How much something impacts our productivity depends on what solutions we are using. Solventum wanted...

Apr 2025
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Manager

Culture, Value

3M was notorious for everything picking us to death when it came to charging for every little thing,...

Apr 2025
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Manager

Value

360 Encompass System is really the best of the best when it comes to our coding. Solventum is the...

Apr 2025
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Director

Product

The question is whether our coders trust the product rather than whether the product is accurate....

Apr 2025
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Director

Operations

Solventum has a lot of education. They have a user group meeting that we attend, and then we have...

Apr 2025
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Manager

Relationship

Solventum’s support is adequate. Our team has regular meetings that the vendor’s staff joins to...

Apr 2025
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Manager

Loyalty, Relationship

In the CAC space, our experience has been that most of the vendors are just okay in this...

Apr 2025
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Manager

Relationship, Product

Solventum provides information proactively but not always enough, and then we have to constantly...

Apr 2025
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Manager

Product

I don't think the technology has changed for 360 Encompass System since we implemented it years ago....

Apr 2025
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Manager

Product

The biggest challenge that our organization continually has with 360 Encompass System is that...

Apr 2025
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Director

Operations, Value

We have seen some benefits to our productivity because of 360 Encompass System, but the impact on...

Mar 2025
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Director

Loyalty

When we bought 360 Encompass System, we didn't look at a whole lot of competitors because we had...

Mar 2025
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Director

Operations

The initial and ongoing training from Solventum has been pretty light for us. We just haven't gotten...

Mar 2025
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Director

Relationship

When 3M knows something, it would be really nice if they said to their customers that they know...

Mar 2025
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Director

Operations

3M's initial training was good. They came on-site and did elbow-to-elbow training with our coders....

Mar 2025
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Director

Loyalty

Unfortunately, 360 Encompass System is part of our long-term plans. 3M produces updates quarterly,...

Mar 2025
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Director

Loyalty

We have been with 3M for years. As they have progressed with their product, we have grown with their...

Mar 2025
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Director

Value

Solventum doesn't avoid charging for every little thing. If we want something, it is an upcharge....

Mar 2025
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Director

Product, Value

I would like to be able to customize the system's coding suggestions because there are times when...

Mar 2025
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Manager

Operations

We are still dealing with some training issues. A lot of them are related to getting used to the system....

Mar 2025
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Director

Product

Nothing is ever as promoted. We think we are getting whatever, and then we find there is another...

Jan 2025
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Analyst/Coordinator

Relationship

The customer support from Solventum is good; I have never had an issue. The support people have...

Jan 2025
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Analyst/Coordinator

Loyalty

Solventum sunsetted their system update tool and replaced it with a web-based system manager, and...

Jan 2025
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Analyst/Coordinator

Relationship, Operations

360 Encompass System is very user-friendly. I’m not an end user for the workflows, but just getting...

Jan 2025
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Analyst/Coordinator

Operations, Product

Solventum has a ton of workflow courses on Solventum Health Information Systems Learning Nexus and...

Jan 2025
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Director

Loyalty, Relationship

Solventum is good about executive involvement. We have a clear path to escalate issues. We have some...

Jan 2025
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Director

Value

Solventum is lacking more in some of the specialties. Radiology is tough, although Solventum has...

Jan 2025
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Director

Culture, Value

I am not getting nickel-and-dimed to death because 360 Encompass System is expensive no matter what....

Jan 2025
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Director

Operations, Product, Value

Our productivity hasn't really increased with 360 Encompass System. Our coders are still new to it,...

Jan 2025
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Director

Operations

Solventum's training was very detailed. They came on-site to do our training. I requested that, and...

Jan 2025
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Director

Product

The system's interfaces are very rigid. It was a little difficult for Solventum to work with us on...

Jan 2025
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Director

Product, Value

360 Encompass System is a really great tool for us because our coding area is short staffed. It is...

Jan 2025
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Director

Relationship

Solventum's people always have to call someone else, but we will get an answer in the long run....

Jan 2025
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Director

Relationship

I have had a long relationship with Solventum. That relationship is now different than it was in the...

Jan 2025
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Director

Loyalty, Product

Right now, we are just using 360 Encompass System for coding. We are enjoying the product. We like...

Jan 2025
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Director

Loyalty

Solventum's system has been the Cadillac or Mercedes for encoders and CAC, but when I approached...

Jan 2025
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Director

Product, Value

Solventum likes to claim that their system increases productivity. It really doesn't. It more often...

Jan 2025
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Director

Relationship, Operations, Product

The vendor does updates on a scheduled, frequent basis. They have a standing downtime for an hour....

Jan 2025
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Director

Value

Solventum doesn’t offer things à la carte, and they are expensive. That is just the nature of the...

Jan 2025
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Director

Operations

Solventum did enterprise analytics training with us recently, and they will do more sessions for us,...

Jan 2025
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Director

Product

Solventum has a great product that is very accurate. My coders and CDI staff love it. The system is...

Jan 2025
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Director

Relationship

The phone and web support have been good. Most of the support is through the web and not so much on...

Jan 2025
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Manager

Relationship

I have had a lot of interactions with Solventum for many years, and we have a very good working...

Nov 2024
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Manager

Relationship, Product

We would like Solventum to work a bit more with PCS codes. The system gets us into the right area,...

Nov 2024
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Manager

Operations, Product

Solventum did refresher training for all our coders, and it was humorous to watch the lightbulbs go...

Nov 2024
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Manager

Relationship

We recently talked to someone from Solventum customer support who was great. I do have the ear of...

Nov 2024
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Manager

Product

I wish Solventum would be more apt to add more enhancements. I know some people's enhancements do...

Nov 2024
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Manager

Product

Something is going on with our annotate feature and automatic suggestions on our documents. We had...

Nov 2024
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VP/Other Executive

Product, Value

The biggest strength of 360 Encompass System by far is the coding rules and guidelines being...

Nov 2024
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VP/Other Executive

Product

What 360 Encompass System doesn't do is find what is missing with the clinical information, and that...

Nov 2024
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VP/Other Executive

Product

Solventum has a lot of line items for billing. For instance, on the coding side, the vendor will...

Nov 2024
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Manager

Product

I would like the solution to be a little better about the diagnoses that it picks. It will pick up...

Nov 2024
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Manager

Operations, Product, Value

360 Encompass System has increased coder productivity, and I believe that it has helped coders be...

Nov 2024
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Manager

Operations, Product

360 Encompass System learns as it goes along, and we can train it. I like the fact that we can teach...

Nov 2024
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Manager

Product

I would like to see Solventum get more procedures in 360 Encompass System and make it better. It is...

Nov 2024
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Manager

Operations, Product

In the beginning, we had a partial rollout of 360 Encompass System, and we didn't have a certain...

Nov 2024
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Manager

Relationship

Solventum’s technical support is very good. Our technical people work very hard with Solventum, and...

Nov 2024
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Manager

Value

We get our money's worth with 360 Encompass System, and we get what we need out of it. We haven't...

Nov 2024
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Manager

Product

360 Encompass System is not good at integrating at all. Solventum creates bottlenecks because of...

Nov 2024
||
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Manager

Product, Value

360 Encompass System doesn't have a negative impact on coder productivity. We have other workflows...

Nov 2024
||
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Manager

Loyalty, Product

Solventum hasn’t really rolled out anything new for 360 Encompass System. The vendor is lacking...

Nov 2024
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Manager

Operations

We haven’t had much training from Solventum. I honestly don't remember the last time we had some...

Nov 2024
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Manager

Value

Solventum nickel-and-dimes us for standard outbound interfaces. They want to nickel-and-dime us for...

Nov 2024
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Manager

Product

The evidence view in 360 Encompass System is its biggest strength. We can see a code that was...

Nov 2024
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Director

Product

Where we fall into some problems with 360 Encompass System is with the formatting of our documents...

Nov 2024
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Director

Relationship, Product

Solventum seems to be a little late to the game for certain things. For instance, we have heard...

Nov 2024
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Director

Product

We are on Solventum’s cloud for 360 Encompass System, so we are at their mercy and their time...

Nov 2024
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(0)
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Director

Relationship

Solventum has gotten a lot better with keeping promises. Our previous customer service person is...

Nov 2024
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Director

Product

For the most part, 360 Encompass System does well, and as far as what we have seen, it is industry...

Nov 2024
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Analyst/Coordinator

Product

We can integrate the system with our EHR.

Nov 2024
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Analyst/Coordinator

Product

The system's coding suggestion accuracy and quality are pretty consistent. We have been supporting...

Nov 2024
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Analyst/Coordinator

Operations

When we first went with the system, there was a bit of a learning curve. Once our users got...

Nov 2024
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Analyst/Coordinator

Relationship, Operations, Product

Solventum puts out regular updates for the system, and those updates don't always go smoothly.

Nov 2024
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Director

Product

I like that 360 Encompass System is fairly transparent. We can see what different departments do in...

Oct 2024
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Director

Value

I feel like Solventum nickel-and-dimes us a bit because everything they offer is a separate price....

Oct 2024
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(0)
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Director

Product

Sometimes, the coding suggestions in 360 Encompass System are inaccurate, but that is why we have...

Oct 2024
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(0)
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Director

Value

The solution is overpriced.

Oct 2024
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(0)
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Director

Operations, Product

360 Encompass System is good and easy to use. The coders routinely use the solution to help them...

Oct 2024
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Director

Relationship, Product

Solventum is very engaged in trying to help us. However, they need to continue to optimize their...

Oct 2024
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Manager

Culture, Relationship

If 360 Encompass System is considered a tool, then the vendor does keep all their promises. If the...

Oct 2024
||
(0)
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Manager

Value

We are receiving our money's worth with 360 Encompass System. It isn't exactly cheap technology, but...

Oct 2024
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Manager

Loyalty, Product

The great part about 360 Encompass System is it does meet all our needs. One of the great parts...

Oct 2024
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(0)
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Manager

Product

360 Encompass System's coding suggestion accuracy and quality have improved. But some of our...

Oct 2024
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(0)
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Manager

Loyalty

360 Encompass System is part of our long-term plans. We laugh about it because there is a challenge...

Oct 2024
||
(0)
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Director

Loyalty

We are actually fixing to do some retraining with Solventum, but that isn't something we have done...

Oct 2024
||
(0)
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Director

Operations, Product

I like that 360 Encompass System is a very easy tool to use. There are a lot of tips and tricks that...

Oct 2024
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Director

Product

What is going well is that Solventum stays on top of new trends in technology, so they have lots of...

Oct 2024
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Director

Relationship

Solventum is really good about reaching out, and when there is an issue, they spearhead fixing it.

Oct 2024
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(0)
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Director

Product

The system’s outpatient side needs more work when it comes to its ability to read documentation and...

Oct 2024
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(0)
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Director

Product, Value

The product’s biggest strength is that it has a great workflow for inpatient CAC. Due to the...

Oct 2024
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Director

Relationship

The vendor does a great job of giving us people to work with who are empowered to solve our...

Oct 2024
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Director

Relationship, Product

I would suggest that the vendor routinely provide their clients with the data necessary to support...

Oct 2024
||
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Director

Loyalty, Relationship

For my overall satisfaction to increase in the next year, the vendor would have to work with us and...

Oct 2024
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(0)
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Director

Loyalty, Product

I would purchase the system again for our inpatient area, but we are working on refueling our...

Oct 2024
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(0)
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Director

Loyalty

We are kind of stuck with Solventum. Our executives ask why we don't switch, but it is because we...

Sep 2024
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Director

Loyalty

For 360 Encompass System, I have always thought it could do more. When Solventum brought it to the...

Sep 2024
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Director

Loyalty

I wonder why Solventum didn’t go further with doing what computer-assisted physician documentation...

Sep 2024
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Director

Loyalty, Value

360 Encompass System is a fantastic tool. We hear in the market that it is going to reduce staff by...

Sep 2024
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Director

Relationship

Solventum was very amicable about flying people out for a meeting; they didn't balk at that. They...

Sep 2024
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Director

Product, Value

360 Encompass System really helps our coders' productivity. With the system, our coders have the...

Sep 2024
||
(0)
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Director

Culture, Value

Solventum promised us things in the beginning, but the system didn't do what they promised it would....

Sep 2024
||
(0)
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Director

Relationship

We would like Solventum to reach out to us with more specifics for our entity when they know that...

Sep 2024
||
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Director

Value

Solventum never misses an opportunity to charge us.

Sep 2024
||
(0)
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Director

Product

I like that we aren't one of the few hospitals that isn't using Solventum's system. 360 Encompass...

Sep 2024
||
(0)
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Director

Operations

Our implementation of 360 Encompass System went smoothly. Most of the delays were caused by our...

Sep 2024
||
(0)
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Director

Relationship, Product

We have a lot of Solventum's other applications, and the vendor keeps their promises. I can't think...

Sep 2024
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VP/Other Executive

Product

360 Encompass System might automatically suggest a code that isn’t appropriate, and then our human...

Aug 2024
||
(0)
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VP/Other Executive

Product

The solution doesn't directly interface with any other department. 360 Encompass System helps us...

Aug 2024
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(0)
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VP/Other Executive

Product

Some parts of 360 Encompass System don't integrate with Epic's system. Epic's system is our EMR and...

Aug 2024
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VP/Other Executive

Relationship, Product

I'm going to rank 360 Encompass System’s ease of use high because I'm just a long-term user, and the...

Aug 2024
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VP/Other Executive

Relationship, Product

If we have a case or an edit in 360 Encompass System that indicates some type of problem, we...

Aug 2024
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Director

Product

I feel like Solventum is very forward thinking with the CAC product because they are sort of...

Jul 2024
||
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Director

Product

I would like to see a more frequent update. Solventum really needs to have a lean, mean update...

Jul 2024
||
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Director

Product

For Solventum’s piece, along with computer-assisted coding is the recognition that we have a change...

Jul 2024
||
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Director

Product

The vendor has bifurcated the ability to run productivity reports along with the computer-assisted...

Jul 2024
||
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VP/Other Executive

Relationship, Product

Solventum could improve on the timing of upgrades and communication around changes so that we know...

Jul 2024
||
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VP/Other Executive

Relationship, Product

Our issue with Solventum is getting through and understanding the root cause of what is actually...

Jul 2024
||
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VP/Other Executive

Product

360 Encompass System integrates well with our host system. The product has its little glitches, but...

Jul 2024
||
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Director

Relationship

When the vendor transitioned from 3M to Solventum, we weren’t impacted by that changeover, so that...

Jul 2024
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Director

Relationship

If we ever request anything, Solventum makes changes. The teams are always updating and working on...

Jul 2024
||
(0)
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Director

Product, Value

360 Encompass System is a very strong product. I don't think anything else can really compare to it....

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Value

We have great representatives from 3M. We haven't always had them, but for a while now, we have...

Jul 2024
||
(0)
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VP/Other Executive

Product

I like all the different reporting that we can get in 360 Encompass System. With some of the...

Jul 2024
||
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VP/Other Executive

Loyalty, Product

We would like to see more from the automation perspective for 360 Encompass System. We expect 3M to...

Jun 2024
||
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VP/Other Executive

Relationship, Product

3M has been a leader in developing coding products for quite some time, and to be honest, they don't...

Jun 2024
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