360 Encompass System (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
The system’s outpatient side needs more work when it comes to its ability to read documentation and...
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Product, Value
The product’s biggest strength is that it has a great workflow for inpatient CAC. Due to the...
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Relationship
The vendor does a great job of giving us people to work with who are empowered to solve our...
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Relationship, Product
I would suggest that the vendor routinely provide their clients with the data necessary to support...
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Loyalty, Relationship
For my overall satisfaction to increase in the next year, the vendor would have to work with us and...
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Loyalty, Product
I would purchase the system again for our inpatient area, but we are working on refueling our...
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Loyalty
We are kind of stuck with Solventum. Our executives ask why we don't switch, but it is because we...
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Loyalty
For 360 Encompass System, I have always thought it could do more. When Solventum brought it to the...
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Loyalty
I wonder why Solventum didn’t go further with doing what CAPD does. They have a CAPD application,...
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Loyalty, Value
360 Encompass System is a fantastic tool. We hear in the market that it is going to reduce staff by...
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Relationship
Solventum was very amicable about flying people out for a meeting; they didn't balk at that. They...
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Product, Value
360 Encompass System really helps our coders' productivity. With the system, our coders have the...
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Culture, Value
Solventum promised us things in the beginning, but the system didn't do what they promised it would....
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Relationship
We would like Solventum to reach out to us with more specifics for our entity when they know that...
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Value
Solventum never misses an opportunity to charge us.
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Product
I like that we aren't one of the few hospitals that isn't using Solventum's system. 360 Encompass...
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Operations
Our implementation of 360 Encompass System went smoothly. Most of the delays were caused by our...
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Relationship, Product
We have a lot of Solventum's other applications, and the vendor keeps their promises. I can't think...
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Product
360 Encompass System might automatically suggest a code that isn’t appropriate, and then our human...
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Product
The solution doesn't directly interface with any other department. 360 Encompass System helps us...
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Product
Some parts of 360 Encompass System don't integrate with Epic's system. Epic's system is our EMR and...
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Relationship, Product
I'm going to rank 360 Encompass System’s ease of use high because I'm just a long-term user, and the...
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Relationship, Product
If we have a case or an edit in 360 Encompass System that indicates some type of problem, we...
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Product
I feel like Solventum is very forward thinking with the CAC product because they are sort of...
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Product
I would like to see a more frequent update. Solventum really needs to have a lean, mean update...
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Product
For Solventum’s piece, along with computer-assisted coding is the recognition that we have a change...
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Product
The vendor has bifurcated the ability to run productivity reports along with the computer-assisted...
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Relationship, Product
Solventum could improve on the timing of upgrades and communication around changes so that we know...
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Relationship, Product
Our issue with Solventum is getting through and understanding the root cause of what is actually...
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Product
360 Encompass System integrates well with our host system. The product has its little glitches, but...
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Relationship
When the vendor transitioned from 3M to Solventum, we weren’t impacted by that changeover, so that...
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Relationship
If we ever request anything, Solventum makes changes. The teams are always updating and working on...
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Product, Value
360 Encompass System is a very strong product. I don't think anything else can really compare to it....
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Relationship, Value
We have great representatives from 3M. We haven't always had them, but for a while now, we have...
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Product
I like all the different reporting that we can get in 360 Encompass System. With some of the...
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Loyalty, Product
We would like to see more from the automation perspective for 360 Encompass System. We expect 3M to...
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Relationship, Product
3M has been a leader in developing coding products for quite some time, and to be honest, they don't...
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Loyalty
We went with 360 Encompass System because we were going to ICD-10 and because Solventum is the...
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Product, Value
360 Encompass System acts as a CAC no matter the department. It is actually looking for text to...
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Operations, Product
360 Encompass System helps new coder trainees learn within the solution rather than use a manual...
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Relationship
3M’s customer support has really improved. 3M wasn't as good until the last two or three years, and...
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Product, Value
360 Encompass System works well for our facility coding and all the services that we code for. We...
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Product
The system is very good, but it isn't perfect. The system's reports could be improved to be a bit...
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Relationship
When we need support from Solventum, most of their technicians do an excellent job of pinpointing...
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Product
The biggest thing the vendor could do would be to tweak their product. There are a lot of errors...
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Operations
To improve their training, the vendor should offer some trainings to touch base and answer questions...
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Product, Value
The best thing about the product is the value of the resources that it offers our program. That...
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Relationship
The vendor's support people are quick to respond to our issues, but they are slow to get us final resolutions....
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Product
Customers need to understand how templates and text can affect 360 Encompass System's ability to...
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Loyalty
We chose to go with 360 Encompass System because we are an MModal voice recognition shop. It makes...
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Operations, Product
The last couple of times that we have done updates to the system, we have had residual things not...
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Relationship
I would like to see Solventum commit to long-term support for their end users over time, especially...
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Product, Value
Since we started using the system, we have seen a big improvement in our productivity, especially...
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Operations, Product
There are little things that Solventum has made extremely challenging in the system, and I am...
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Loyalty, Relationship
We wouldn't have Solventum's product if we didn't think they were supporting us. 360 Encompass...
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Product
3M's solution is still the best product in town and, right now, the one that has the most bells and...
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Loyalty
3M is the devil we know, and they are still the best. However, I think what is coming is going to...
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Product
We recently updated to a new version of 360 Encompass System because the older version was built...
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Loyalty, Product
With the possibility of AI coming into play, I think everyone needs to be open-minded about 360...
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Relationship
3M does not keep all their promises. I think there is probably a lot of work they could do in terms...
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Product, Value
360 Encompass System has always made the job easier of getting the code and verifying the code, but...
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Product
My staff likes to use 360 Encompass System as a tool, but they will read the record in the EHR. The...
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Relationship, Operations
3M releases so many upgrades because they are trying to be proactive to get everything up to speed....
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Product
360 Encompass System has great references, the ability to search to find a topic, and the ability to...
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Operations, Product
3M comes out with a lot of updates. They will come up with an update, release it, and then have...
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Operations
3M does an initial training when a customer gets the product, and that is it. Customers don't...
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Relationship
3M gets somebody to support us right away. They may not have the same number of clients each week,...
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Loyalty, Product
It is 2024, and this product is an older development and reflects an older element of architecture...
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Operations, Value
There is no one best practice for how to use 360 Encompass System, so there are too many choices. If...
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Relationship
Large companies like 3M are bureaucratic, so there are a lot of processes and steps and entering of...
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Loyalty, Product
We have a recurring meeting. We review the metrics and the performance of the system regularly. We...
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Product, Value
We can't rely on the coder accepting the suggested codes, and every time we do, we run into quality...
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Product
We have used the product all throughout this health system in all departments and all capacities,...
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Relationship
3M is very proactive, especially on the cloud hosting piece. I know that is a new thing for them,...
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Product
With 3M, I would like to continue to see growth in their products because there are some limitations...
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Relationship
The product is good. The support is good. We struggled in the past, but now we get regular updates,...
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Relationship
We have a 3M account executive, and I work well with all of the 3M people we interact with. I don't...
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Product
3M has its pros and cons, and I'm assuming that is because of the practice management system that...
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Product
We do some studies outside the EHR, and those get imported. 3M handles scanned documents uniquely,...
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Operations
Our training pretty much stopped with 3M after our implementation. But within the tool itself, there...
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Culture, Relationship
3M has kept the promises that they have made to us. There was only one thing that they were not able...
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Product
There are some cons to 3M. With notes not being in a particular format, 360 Encompass System...
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Loyalty
I’m not sure whether 3M is part of our long-term plans because we just partnered with another...
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Relationship
When we were onboarding with 3M, we had an account manager who we had regular meetings with who...
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Relationship
When we have to reach out to 3M’s support team, they check everything possible that could be related...
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Relationship, Operations
Upgrades have been a problem in the past for 3M. They are not very responsive and don't get back to...
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Operations
A lot of the training from 3M is online and prerecorded. That is a big change for our coders. We...
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Product, Value
360 Encompass System interfaces with our Epic EHR, but at first, there was just a one-way interface....
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Loyalty, Product
We want the program to have some functionality that turns codes red or something if we don't have...
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Product
At times, 360 Encompass System pulls in information that absolutely makes no sense. The system will...
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Operations, Product
3M corners the market. We have minor issues that can be worked out, but 360 Encompass System is the...
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Product
Even though 360 Encompass System’s enterprise analytics are awesome, the capability to create our...
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Relationship
Sometimes it takes a long time to get a hotfix from 3M when there are issues we have identified, and...
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Loyalty
There was one point where we weren't sure whether we wanted to stay with 3M, but we decided to move...
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Culture, Relationship
For the most part, 3M keeps their promises, but we uncovered things when we went live that should...
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Culture, Value
In the past, I would have said that 3M charged us for every little thing, but they have realized...
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Relationship
Over the last year, 3M's top area for improvement has been with their customer relationship...
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Product
To improve our satisfaction with the system, the vendor needs to do more to develop the system's...
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Product
While the system's computer-assisted coding area needs growth, the rest of the resources that we get...
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Culture, Operations
360 Encompass System was billed to us as a product where we could trust the automatically suggested...
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Product
360 Encompass System cannot handle any PCS codes. I am happy that the system has a link to the NCD...
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Operations, Product
Once we learn 360 Encompass System and know it, it is easy enough to use.
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Loyalty
We just implemented something called CAC Code Confidence in 360 Encompass System. There are...
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Loyalty, Product
Most of our issues with 360 Encompass System have been regarding reading between the lines on the...
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Value
We just have a lot of amendments for a lot of money, and sometimes it doesn't feel like 3M is...
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Relationship, Operations
We are doing a specific project with 3M, and it has taken a lot longer than we anticipated. Some of...
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Relationship
3M is getting better at being proactive. I once got a call from one of the vendor's people at night...
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Relationship
I have been with 3M for so many years and have had so many problems in the past, so I have so many...
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Loyalty, Product
We still have a fair number of pain points and challenges with 360 Encompass System. Just when we...
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Relationship
The support is there from 3M for implementations and upgrades, and we get a fairly decent response,...
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Product
The product performs well. Essentially, if we have the system set up appropriately to analyze the...
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Relationship, Product
In general, the vendor does well with ongoing updates. However, if there is an issue where there is...
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Relationship
One thing the vendor has instituted over the last couple of years has been a big benefit, and that...
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Product
With 360 Encompass System, some things are automatically suggested incorrectly based on the verbiage...
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Loyalty, Operations
The go-live was the worst one ever; it was terrible. The vendor wasn't prepared for the onslaught of...
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Value
My biggest problem with 3M is that the base product doesn't work, and the vendor keeps throwing out...
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Operations, Product
360 Encompass System is a good product, particularly for training new coders, because it teaches...
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Operations, Product
360 Encompass System is easy to use for the end user. For the coders, it is very easy to flow...
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Relationship, Product
Every time we do an upgrade, everything breaks, and then we spend a considerable time trying to fix...
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Operations
With 3M, we did training over and over again. The vendor was pretty agreeable to giving us another...
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Culture, Relationship
Until recently, we felt that the communication from 3M wasn't that great. When we had an issue, it...
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Relationship
I honestly don't know that we have adequately considered other options because 3M has been so...
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Loyalty, Operations, Product
We went from 3M's encoder tool to this product. The product is really great, but there is so much...
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Relationship
3M is constantly changing, adapting, and trying to push to be at the forefront.
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Product
I would not buy 360 Encompass System again. The updates are continual, and that is great, but they...
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Relationship
3M’s executives are very involved, and their staff is friendly.
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Product
I love 3M's resources and extras that they have available. All the codebooks are great. The CPT...
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Product
360 Encompass System’s upgrades could have more thorough testing. Usually, after we get an upgrade,...
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Relationship, Product
360 Encompass System does an excellent job. I never hear any complaints or anything negative about...
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Relationship
3M has great web support. The support people engage with us regularly, and they jump in when they...
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Product
The two top things about 360 Encompass System are that it is user friendly and that it includes a...
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Relationship, Product
Overall, we are very satisfied with 3M and the product that they provide. They do a really nice job.
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Value
Our coders love the product. Despite the fact that our volumes are ridiculously high, our...
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Culture, Relationship
The vendor has kept their promises. They took longer than they told us that they would, but that...
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Culture, Value
The vendor's licensing fees are really steep, but customers know that going in. The vendor doesn't...
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Operations
We have had almost the same implementation team from the vendor since day one. We only had to get...
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Relationship
We work pretty closely with the vendor, and they deliver.
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Loyalty, Product
In the inpatient space, ICD-10 procedure codes have seven spots that we have to fill in. It is rare...
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Relationship, Product
I like that 3M constantly works with us. Our inpatient auditor looks at all of our codes, and we can...
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Product
Whether people like the setup of 360 Encompass System is more of a personal preference. I dislike...
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Product, Value
The automated suggestion piece in 360 Encompass System is good and working well. The productivity...
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Relationship
With 3M, sometimes the turnaround times are not as quick as what I have experienced with other...
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Value
3M charges for pretty much everything we do or want.
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Product
I would buy the system again. I have worked in the 3M admin side of it, and my people have been...
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Relationship, Operations
We haven't really had 3M train us. We can ask questions on their support website and talk to some of...
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Loyalty
We are excited for the system's reporting functionality to meet our expectations and for new...
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Relationship
We just finished up some projects, and all of 3M's people did what they said they were going to do...
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Value
3M did some fine tuning. We were able to do some work with them on a certain thing. 3M also provides...
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Product, Value
I would tell a peer or a friend who was considering going with 3M that overall, 3M provides a very...
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Product
Our people have struggled with getting 360 Encompass System to not pick up histories as current...
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Relationship
Sometimes we don't get high priorities addressed by 3M as quickly as we feel we should. If the...
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Relationship
Our 3M representative doesn't always solve our problems, and they are not always responsive.
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Relationship, Product
3M has a very good solution. They put a lot of research and development into improving it.
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Operations, Product
As far as the workflow goes, there are just so many different pieces to 360 Encompass System that it...
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Relationship, Product
There is something that isn’t going through 360 Encompass System correctly, so it is causing some...
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Relationship
I have had contact with 3M, and I am very low on the totem pole, but I feel like the person I have...
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Product
360 Encompass System's biggest strengths are efficiency and productivity. I love the ability to...
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Product, Value
360 Encompass System is a lifesaver and a time saver. Everything is going well with the system, and...
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Value
3M will charge us for anything we want that is not part of the system already, even if it is for...
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Relationship
3M used to have a healthcare board, and they used to take things more seriously. Then, they got out...
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Culture, Loyalty, Relationship
I used to be positive and upbeat about 3M because they listened to us. They would sit in meetings...
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Product
We have had to make little adjustments to 360 Encompass System, and the engine has learned well....
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Operations
3M’s initial training was good. Ongoing training is available, but it is cumbersome to give our...
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Relationship
3M has great support. They are pretty responsive. I have a good relationship with 3M’s executive team....
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Relationship, Product
We have to do retunes for the product now and then, and the vendor has never explained how often we...
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Operations
The vendor initially trained us on how to use the product, but there is no ongoing training. There...
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Operations, Product
Sometimes when we do upgrades with the product, there are some glitches, so we have to take hotfixes...
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Relationship
We have regular calls with the vendor, so we don't let too many things get away from us.
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Product
CAC's biggest strengths are its automatic suggestions, annotations, evidence reviews, and integrations....
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Loyalty, Value
3M is about to go public, and when organizations start selling off pieces of their businesses,...
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Loyalty, Value
It is hard for us to get our money's worth from 3M because they don't have any competitors. At the...
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Relationship, Product
We had a recent update with 3M, and there were no issues or bugs in that update. We sometimes...
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Culture, Product
The product works as designed most of the time. We haven't really had issues with the system, and...
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Relationship, Product
3M hasn't done anything differently for a long time, and they haven't made any big strides. They...
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Product
360 Encompass System's biggest strength is that it identifies and pulls out codes from our...
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Loyalty
3M has moved on to doing different things outside of the system. I hope that they will bring more AI...
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