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Commentary Summary
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User Commentary
Director
Sound Physicians doesn't always have the conversations that they need to teach and train their...
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Director
I don't know who the vendor's physicians are and I don't know how to reach them. I wasn't involved...
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Manager
I submit reviews to Sound Physicians regularly, and they have done really well. They have been very...
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Manager
If anything, Sound Physicians could improve the turnaround time. When I submit a request, it...
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Manager
Sound Physicians helps us ensure that we have our patients in the correct status in terms of...
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Manager
There have been a couple of times when Sound Physicians has reached out to me directly on a case...
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Director
I would say Sound Physicians avoids charging for every little thing. I feel like they just charge...
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Director
I feel like Sound Physicians' turnaround time is fairly quick whenever we submit referrals to them...
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Director
I don’t really have any specific data in front of me, but I know that I have heard of a couple of...
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Director
The representative I have from Sound Physicians gets back with me in a very timely manner.
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Director
I like the data that Sound Physicians puts together to present to us. I use that data for...
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VP/Other Executive
There are some limitations to Sound Physicians in that there isn't ownership of the work. The...
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VP/Other Executive
There is some real strength in having outsourced services. It allows us not to have to worry about...
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VP/Other Executive
I want others to be very careful with their contract and the quality measures and goals that they...
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Director
I have high expectations. I have high expectations of Sound Physicians, and they always meet those...
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Director
Some providers have a higher quality than others do. When I read some of their reviews, they are not...
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Director
Our account manager from Sound Physicians is very responsive to anything and everything that I reach...
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Director
I would say that Sound Physicians is always looking for the next level of iteration of their...
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Manager
I couldn't ask for a better group of folks to work with. Sound Physicians is great in terms of their...
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Manager
Sound Physicians offers an on-site physician advisor, and we didn't have that before. We are now in...
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Manager
Hospital volumes dropped for a few months during COVID-19, and Sound Physicians was very willing to...
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Manager
We have only been with Sound Physicians for a short time, but I can say every month that they have...
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Manager
Our representative is wonderful to work with. I couldn't imagine a better service manager.
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VP/Other Executive
Sound Physicians' service is good, but their management people are not the top executives.
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VP/Other Executive
Sound Physicians has a group of physicians that review records. But Sound Physicians is not always...
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Director
The only thing that Sound Physicians is missing in their strategic abilities is compliance and...
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Director
Sound Physicians executed on what they promised. On the national level, they have made changes that...
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Director
I am not as involved with the executives now as I was during the implementation. But during the...
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Director
Sound Physicians doesn't have a presence at conferences for the American Case Management...
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Nurse
I would give the vendor the highest rating for the quality of their staff. Sound Physicians has...
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Nurse
The vendor executives are very involved. They are very quick to respond.
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Nurse
I would really like more education for our physicians. I don't know whether that would cost extra. I...
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Nurse
Overall, I am very satisfied with the vendor. Sound Physicians has really improved over the years...
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Manager
I haven't had any issues with the firm when I have had anything to send to them related to COVID-19....
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Manager
Sound Physicians can just keep up the good work. They seem to always be one step ahead and improving...
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Director
Things with Sound Physicians have gone pretty well. We chose them because we wanted to partner with...
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Director
Overall, Sound Physicians is great. Things are pretty structured in terms of how requests are...
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Director
Sound Physicians does a pretty good job, but the on-site implementation could be more robust. I...
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Director
Sound Physicians has some good training resources to draw on since they are a larger company. Their...
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Director
We have targets in our agreement around certain things. We go through our targets in our meetings to...
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Director
With COVID-19, Sound Physicians hasn't missed a beat. For a while, the advisor worked from home, but...
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Director
We aren't nickel-and-dimed at all. Our contract is structured so that the physician costs are...
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Director
Sound Physicians has been very good. We need to drive as much volume as possible to our on-site...
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Director
We interviewed a few different people, and Sound Physicians hired one of the individuals we spoke...
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Manager
I have used several different vendors before. The reason I switched to Sound Physicians was that...
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Manager
I can't say enough about our physician advisor. The person can do real-time group education with our...
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Manager
The vendor's on-site services continued during COVID-19 for the short time that we closed things...
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Director
Sound Physicians is very collaborative. They are a new vendor, and their platform isn't as developed...
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Physician
The staff from Sound Physicians is very receptive and responsive, especially the particular doctor...
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Physician
Sound Physicians always gives me good data and monthly reports. We have follow-up meetings when I...
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Director
Sound Physicians responds quickly. If I wanted to set up a peer-to-peer review, the vendor might...
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Director
My financial advisor picked different companies, and we interviewed all of them and liked all of...
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Director
I wish that Sound Physicians were involved in other parts of our organization. I don't have any...
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Director
We have been using the vendor's services more since COVID-19 began. We have a couple of physicians...
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Director
I would give Sound Physicians’ staff members the highest score, and I don’t usually do that. They...
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Director
Sound Physicians provides a lot of services that they don’t charge for. They usually prompt us about...
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Director
Sound Physicians really knows what they are doing. Our arrangement with them basically makes them a...
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Physician
Sound Physicians has been very good to work with. I interact with them on a regular basis, and they...
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Physician
Sound Physicians does provide us with some education. Their determination statuses are very helpful...
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Manager
Sound Physicians consistently meets expectations. I don’t know whether they exceed them though. I...
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Manager
We really like one individual from Sound Physicians that we work with. I have been really blunt with...
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Manager
I don’t really have a lot of executive involvement with Sound Physicians. They are pretty good about...
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Manager
We have a very personal relationship with Sound Physicians. With or without COVID-19, their people...
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Director
We use someone for utilization review when we are reviewing cases for admission or continued stay....
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Director
I would like to see the vendor do individual work with the staff. The Sound Physicians reviews that...
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Director
The vendor has educational support. They have monthly meetings, and they have up-to-date information...
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Manager
The follow-up from my support team is low. I don't really know how to rate the overall quality of...
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Manager
I think the vendor avoids nickel and diming. What I pay monthly is pretty consistent.
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Manager
It is hard to rate the consultants. I would give my on-site person the highest score. The remote...
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Director
Sound Physicians provides services for our physician advisors to help educate them about how to be...
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Director
The vendor is good with the reviews. We get our reviews back on time. The vendor has a turnaround...
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Director
I don’t think our staff members are engaging the vendor as much as we need them to. Our staff...
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Nurse
Our account liaison for Sound Physicians is really exceptional to work with when it comes to...
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Director
I would like more information regarding what needs inpatient criteria versus observation criteria....
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Director
The vendor avoids nickel-and-diming us. They told us that once we have referred a patient to them,...
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Director
The services that the vendor provides to us directly exceed our expectations, but the support that...
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