Sound Physicians Physician Advisory Services
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
We have a few physicians in our organization that are from Sound Physicians, but a few other...
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Project Results
We have been very happy with the services that Sound Physicians has provided. The firm's biggest...
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Relationship
Sometimes things happen on Sound Physicians' leadership level, and then we seem to get information...
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Tools and Methodology
Sound Physicians has been very easy to work with, and the online portal we have used for submitting...
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People and Knowledge
The physician advisors from Sound Physicians are extremely skilled, and the things they do are not...
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People and Knowledge
Sound Physicians offers support for remote services when the on-site advisors are not available. We...
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Lessons Learned
It seems like our people from Sound Physicians are changing a lot. I understand why, but we feel...
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People and Knowledge
Things have been going well with Sound Physicians. We had to rethink a lot of the ways that we were...
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Tools and Methodology
I have concerns about the lack of overturning on the back end. Sound Physicians started doing their...
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Project Results
When we first started working with Sound Physicians, we just wanted a few physician advisors so that...
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People and Knowledge
We get immediate responses. If we contact our representative or the tech support people, they...
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Tools and Methodology
The firm makes the process to enter information very easy. Their response times are very fast and...
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People and Knowledge
Sometimes a physician from Sound Physicians will actually call us to give some feedback on a case....
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Tools and Methodology
We like how Sound Physicians does their appeal letters. They seem to follow up with payers pretty...
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Relationship
We are very collaborative with Sound Physicians, but we sometimes feel like they take all the...
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Tools and Methodology
The most recent reports from Sound Physicians are a little confusing for us. Everything is very data...
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Tools and Methodology
The firm is reasonably priced. I would probably recommend them; I get good service from them. The...
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Project Results
We have stayed with Sound Physicians because the service level has been high. The firm has been...
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Relationship
The firm has been making changes, but they haven’t given us any transition plans. One person has...
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ROI and Cost
We actively looked at companies within the last year to see whether another firm could better...
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Project Results
Sound Physicians’ response times are good. They turn cases around in a reasonable time frame. The...
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Relationship
All of Sound Physicians' competitors provide a very similar service but go about things differently....
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Relationship
Early on, Sound Physicians had a smaller, more dedicated team responding to our requests for...
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Lessons Learned
The firm doesn't reach out to us to do check-ins. We haven't had executive involvement, but on rare...
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Relationship
I have my nose out of joint with Sound Physicians. We met with our representative and learned that...
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People and Knowledge
We have had a couple of the vendor’s physicians that have just done outstanding work for us. One of...
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Project Results
The firm was available to us at a good rate price. They are also more timely than a previous firm we...
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Tools and Methodology
The firm’s reporting tools have been developed in detail to provide more feedback as far as graphs...
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Relationship
The firm could provide more education to staff and physician representatives. That is our primary...
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Tools and Methodology
The firm is very timely in their responses when we have requests. They do a good job with the things...
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Relationship
We don't have to have a strong partnership with the vendor. We just have to get a contract when we...
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Tools and Methodology
I have used other advisory companies in the past, and comparing Sound Physicians to others, the...
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ROI and Cost
Sound Physicians has taken things one step further before to reach out and to try to resolve issues...
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Other Observations
Initially, my account manager was a lot more hands on and a lot more interactive with me. Because of...
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People and Knowledge
It is hard to change contacts from Sound Physicians when we really love and connect with someone....
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People and Knowledge
The biggest thing that we needed from Sound Physicians was work in an area that we are really...
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Tools and Methodology
I would tell others that Sound Physicians’ remote services are great. Their people are on in the...
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Tools and Methodology
Sound Physicians is very receptive to feedback. If we are struggling with an issue, they are willing...
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Tools and Methodology
It takes a while for us to get reports back, and the reports change frequently. My teams get into a...
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Relationship
We have had physician advisors from Sound Physicians for years, and they have been amazing. They are...
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Relationship
Sound Physicians does everything we ask, whether it be around readmissions, length of stay,...
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Relationship
The only area of improvement for Sound Physicians would be around the longevity of their physician...
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