MobileView (Hardware & Software)
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Other Observations & Comments

The vendor’s strategy requires a lot of hardware, but the new strategy that they are trying to come...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

At one point, we wanted to integrate something that was not typical for STANLEY Healthcare, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Once we climbed the hill and got the original knowledge for the application, things were pretty simple....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I am impressed that the vendor is setting up a customer advocacy group. They are working on setting...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We rarely have to escalate things, but the few times we have escalated things, the folks at STANLEY...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

STANLEY Healthcare does a train-the-trainer model, and that is fine for us, but we would really like...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get third-level engineering support when needed. Otherwise, we get day-to-day support, and we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would be extremely likely to recommend STANLEY Healthcare. There is no product on the market...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The system doesn't support our integration or interoperability goals well, but that is because...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

At a certain point, some very large organizations that have limitations on how maps can be parsed up...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I put in a ticket and even if I put it in incorrectly, STANLEY Healthcare will contact me,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system's web interface has been improved. There is now cross-browser support. The system used to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The product continues to operate with relative ease from an IT and customer usage standpoint. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our customer experience has greatly improved over the past year because we got one of our contacts...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

STANLEY Healthcare does avoid charging, but the company is being bought out. We will see how that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

There really isn't an active effort for ongoing training. When the vendor was still AeroScout, like...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Nothing has changed with the product. That is not necessarily a bad thing. The tags that I had a few...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support has improved a great deal. However, sometimes it takes a little effort to get...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Organizations can implement everything with the product perfectly from an IT standpoint or from a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The biggest problem we have with MobileView is that we cannot make it work in any browser other than...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

STANLEY Healthcare updated the software but didn't go over any changes in the system with me at that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I forecast that my satisfaction will drop a notch, simply because of the current supply chain issue....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In the past, we had direct involvement with the top levels of the vendor's organization. Today, we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

STANLEY Healthcare partners pretty closely with their clients to make sure that the things that the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There have been a lot of supply chain issues and costs to vendors this year, so there have been...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's support is pretty good. We work basically all the way up to the top.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The asset management part of the system is flexible enough that each hospital can build their own...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We mostly use the system for environmental monitoring. There has been an increase in state-driven...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We want to see improvements in performance latency with the software and hardware. As we get into...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system needs a design refresh. The design language of the product right now is roughly like the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Once in a while, we get some weird interference, so it would be nice if that could be improved or if...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

STANLEY Healthcare’s software and engines have gotten better, so there are fewer false positives,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

STANLEY Healthcare has a very good product, but the system can get convoluted very quickly when we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like to see STANLEY Healthcare actually communicate with us from time to time. A lot of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We pay an exorbitant amount of money for support from STANLEY Healthcare, and we feel it is not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support is decent. It sometimes takes longer than usual for the vendor to get back to me....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell someone considering MobileView to make sure that their network is capable of handling...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

As far as the tags go, I have always liked them. They last awhile, and depending on how we set them...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think that once someone gets used to using the system, it is pretty user friendly. STANLEY...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see the vendor take ownership of our issues a little more. For the installation, the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I don’t think the justification process was nailed down at the beginning concerning what gets tagged...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our system has gotten worse in the past few months. Our network team made a configuration change...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

One of the things that the vendor promised when they did their sales pitch was battery life. They...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has two different systems for the tags, and we have both of them in our environment. If a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

STANLEY Healthcare is a large organization. They do listen to what we say and respond to us, but...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very strong. We migrated to STANLEY Healthcare's system to save after experiencing the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There were some issues with a recent upgrade, and the vendor was incredibly responsive and helped us...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

STANLEY Healthcare charges extra if we want additional training.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The more access points there are in a given area, the more accurate the product will be. If there is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would buy the product again for the environmental monitoring functionality, but I would definitely...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

The vendor is pretty straightforward. They may have exaggerated the accuracy of the product, but the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

STANLEY Healthcare has been very good about not charging us for every little thing. They even give...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

One of the things that I would like for the product to do is to generate a phone call to somebody....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The latest version of MobileView offers some significant improvements. The vendor built a new...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

MobileView is not a bad system, but users should understand the product's limitations. One of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

STANLEY Healthcare hasn't really improved the product, but it doesn't really need to be improved....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is pretty reliable. The temperature monitoring piece is pretty good.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

STANLEY Healthcare does a good job with support. We don’t have a ton of issues.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sometimes, the solution's upgrades are a little difficult. I don't know whether that is because of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we were first implementing the system and doing different integrations, we worked with a few of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We do a lot of work with the vendor, and they have done a lot of good things for us. We don't have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Everything in the system could be a little easier and faster. We are pretty happy with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor's products do what the vendor says that they are going to do, and it is easy to implement...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We keep expanding our use of the solution, so the solution isn't going anywhere. The solution saves...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

STANLEY Healthcare keeps their promises. We have a really good team from them. I don't know whether...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I am pretty satisfied with the vendor's support. If we have an issue, then we have one person who we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really like the product. The quality is very good. We did an upgrade a while ago, and that went...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

MobileView is a little expensive. It is worth the cost, but the cost is tough on us.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I get lost in the product sometimes. There are a couple of little things that I would like STANLEY...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

STANLEY Healthcare does a very good job of being proactive. They send me a PDF catalog of their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We are a unique client, and STANLEY Healthcare helped us figure out how to use the product to meet...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has been a little slow to fix a couple of things that we found after we upgraded to the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

STANLEY Healthcare is doing really well. They reach out to us when there are new versions of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have seen an increase in the cost of the system's tags. That is partly because the vendor changed...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

MobileView is great. We have done a lot of good things with it. We save equipment from getting lost...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There have been times when STANLEY Healthcare has done things for us and hasn't charged us for anything....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The online portal for training is very helpful. All the information is there. I recommend the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We had an integration with a program, and that hasn’t worked in years. There are some instances that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We don’t get new technology in MobileView. I know there is a lot more out there now. Maybe that is a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I don’t know whether the issue is something internal or something STANLEY Healthcare could fix, but...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I don’t know whether the vendor gets in contact with my management. I am not sure whether they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are very happy with the vendor, and we continue to use them. Their technical support is good....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had great success with the product. We have had good after-sales support and new product...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The one thing that the vendor doesn't really have embedded in their service and support is on-site...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are excited about the vendor's staff distress button because we have had some tense situations...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

Some of the functionality is already paid for, but our organization is not willing to take the time...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support that we have been getting from the vendor has been excellent. Whenever we have opened a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Our C-level leadership is not horribly interested in spending money on the system. I have lost sight...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I don't know how to use the system really well. It took a while for me to figure out how to set up a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We talk with STANLEY Healthcare and let them know how things are operating and how employees are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our pain point with STANLEY Healthcare would be their service. They don't have enough well-trained technicians....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There have been a few issues with the MobileView tags and with batteries falling off. We have looked...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account team definitely keeps their promises with everything, but if all of those team members...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Initially, STANLEY Healthcare did charge for everything, and every tag we bought had three different...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The MobileView platform covers multiple solutions. The vendor's environmental monitoring solution...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There is only one person at STANLEY Healthcare that will call me and say that they are seeing a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We went through a vendor selection process to replace our mobile asset tracking vendor, and the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

STANLEY Healthcare's implementation team is terrible. The vendor isn't able to provide competent...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is a leadership problem with STANLEY Healthcare because they notoriously change their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had a few on-site trainings, but they were not rated very high. No one was happy with the last...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have access to support people. We have customer satisfaction people. We have sales...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our other vendor monitors things and proactively tells us when there is an issue, but STANLEY...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For the most part, our experience with STANLEY Healthcare is pretty good. Everything in the product...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

STANLEY Healthcare's technology is changing, and with those changes, we are being forced to move to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have been after STANLEY Healthcare about their training for several years. We wanted to become a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

STANLEY Healthcare has some super sharp, fantastic tech support people, and if some of those people...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

STANLEY Healthcare needs to work on their user group conferences. Even if the conferences are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration of the platform is strong. It plays well into what STANLEY Healthcare can offer us...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One area where STANLEY Healthcare is not meeting expectations is in reporting structures. The system...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We found bugs in the platform and sent information about them to the vendor's research and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In terms of customer satisfaction, we really haven't gotten the results we have been looking for....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

My biggest issue with STANLEY Healthcare is that they don't have an on-site support model. If we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have had some pretty big issues with implementation services. We don't always use STANLEY...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

The quality of MobileView is excellent. We think we chose the right technical solution. The business...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

STANLEY Healthcare's services could use improvement in terms of delivery methodology and standards....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor's prepared training content is always strong. What is not strong is in their live...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would buy MobileView again, but understanding a lot more about the workflows, I would be a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I am not aware of STANLEY Healthcare doing any ongoing training.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have had some issues integrating MobileView with our nurse call system. I am not sure that the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There have been some situations where we have been told by the salespeople that something was...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If I have any issues, they are solved quickly, though there haven't been many lately. STANLEY...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The implementation and management of the infant protection system with new Wi-Fi are horrible. The...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

With temperature monitoring, STANLEY Healthcare is very good at selling a product, but they really...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

MobileView is great. We have done a lot of good things with the system. We have saved equipment from...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There have been times when STANLEY Healthcare has trialed some equipment here without charging us....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

As far as initial and ongoing training go, the online portal is very helpful. All of the information...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We had integration with another program, but the integration hasn't worked in years. There are some...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We don't get new technology because it is too expensive or because what we have is functioning, so...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor could improve the map accuracy. There are not a lot of things wrong with the system....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Every now and then, STANLEY Healthcare asks us whether there is any enhancement that would help us.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like MobileView for several reasons. It does well with asset tracking. I have also really been...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I wish MobileView would integrate with our hospital's main clinical system. Doing real-time patient...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

STANLEY Healthcare has been a very committed and good partner. We did have an account-executive...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

STANLEY Healthcare is not able to get training packages together. We have struggled with not having...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have ongoing support issues. STANLEY Healthcare is supposed to know their product better than...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The system meets our needs today, but our needs are changing rapidly. Strategically, the vendor must...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

We might try to find a different option because we have had some issues with the product. We have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is pretty basic. The functionality is there, and it works all the time. I like the whole...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

STANLEY Healthcare went to a subcontractor for support, and that was a good thing. So they have that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

STANLEY Healthcare has been forthcoming about some upcoming products. We will be able to take...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I would rate STANLEY Healthcare's team as high as I could. Anytime I call, they are willing to help....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have had calls with one of the executives and some other folks from STANLEY Healthcare. Those...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

MobileView is a really good piece of software. The product upgrades have been very good lately. When...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I don't agree with STANLEY Healthcare’s pricing model. We have been a client with them for a long...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Training from STANLEY Healthcare is nonexistent. I do the training. If I were to ask STANLEY to come...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If I could, I would change the form factor of the asset tag. With every one of my tag deployments,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

I would like to find some way to increase the product’s battery life. The battery life is not as...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The product’s external temperature probe proves to be a real hassle, especially when it comes to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles