MobileView (Hardware & Software) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Value
Securitas Healthcare is a business, and they need to make money, but most organizations are all in a...
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Relationship
I love the fact that Securitas Healthcare has so many different solutions that we use, and they work...
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Culture, Value
We can buy an enterprise license so that we don't have to pay licensing for each tag. The vendor has...
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Operations
The vendor has always done a really good job with go-lives in terms of providing education material...
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Relationship
Even during COVID-19, the vendor was trying to keep up with the times, and they released new...
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Value
We are leveraging this solution to keep track of our dirty and clean par levels in our utility...
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Loyalty, Product
There is really nothing out there that is much better than Securitas Healthcare's system. One of the...
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Product
The product does not have the interoperability we would like. We want EMR integration with the product....
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Culture, Relationship
We have actually interacted with some of the vendor's executives. That process has been pretty good....
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Product
There have been some stability issues with MobileView. On the back end, with the way that the...
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Product
MobileView, as the standalone system itself, keeps track of all the assets, locations, and things...
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Culture, Loyalty
One of the issues with the current staff safety tags is that we have to find a screwdriver to swap...
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Relationship
When we call Securitas Healthcare, they generally get back to us. And our customer account...
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Product
If someone is looking for a wheelchair or an IV pump, we can see where the wheelchair or pump is,...
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Product
There is so much in the product that it is hard to get what we are really looking for. We have a...
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Loyalty
We are looking forward to the vendor’s new temperature monitors. Most of our temperature monitors...
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Product
We have had this system for a long time, and a few years ago, the vendor would send me a little...
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Culture
The vendor’s salespeople want to make us happy because they want to keep selling the product. The...
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Product, Value
MobileView integrates with our nurse call system, and it does a wonderful job for us.
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Value
I would love to see the older tags have the half-AA battery. The vendor probably can't get it down...
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Product
The vendor and the product are pretty good right now. There are a couple of little things within the...
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Product
Within the device configuration, we have a list of emails or contacts that the customers submit for...
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Relationship, Product
If a customer is going on a leave of absence and has lots of assets that they get alerted on or get...
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Product
Overall, the application is doing what we need, and it is very stable. Over the past several months,...
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Relationship
The vendor’s support team is very good. We utilize them all the time in case there are any issues...
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Loyalty, Relationship
Overall, the application is doing what it needs to do, and I think the vendor has a lot of other...
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Culture, Relationship, Product
I haven't had any direct interactions with the vendor for several months. We haven't had any major...
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Loyalty, Product
We are using the product for asset tracking. It has robust functionality if we want to look at it...
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Culture, Operations
One of the portions of MobileView we implemented went very well. Securitas Healthcare was good at...
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Operations, Product
We have not had any extremely bad experiences, but there is definitely some room for improvement on...
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Product, Value
MobileView has definitely helped in that every portion of our departments gets temperature reports....
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Relationship
From an environmental monitoring perspective, like with asset tracking, we must have all of our...
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Product
Something that helps a lot is that we directly integrate our AeroScout solutions into our Cisco...
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Relationship, Product
I would like to see us utilize the product a little more than we are now, but that is a little more...
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Relationship
Securitas Healthcare is very responsive. With support tickets, we get nothing but good responses....
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Relationship
Securitas Healthcare’s engineers will contact me if they need something, or they will send me...
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Value
Securitas Healthcare has been accused of nickel-and-dimming before, but I have gotten a lot smarter...
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Product
We like the system, and I know nurses really prefer this system; they are very tied to it. We can...
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Value
The big challenges with the system have been the cost and making sure it is working well.
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Operations
We got trained, and we are still working with the vendor on things. We had to do an upgrade, and I...
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Relationship, Product
Securitas Healthcare has gone from the LonWorks system to the Wi-Fi-based one, and some of the other...
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Product
There is room for simplicity and ease of operation in MobileView. The nurses really need stuff to be...
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Loyalty, Product
The product upgrade we are going through right now is more of a forced upgrade. The vendor isn’t...
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Relationship
Sometimes companies have a position that the client should just deal with the product that is...
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Culture, Value
I would tell someone looking into MobileView that it is not cheap. It is not something that people...
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Loyalty
The challenge in healthcare is that there aren't a lot of enterprise-class products for large...
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Culture, Relationship
With our vendors, we don't throw out a lot of questions of whether they will promise to do...
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Relationship
The vendor has been bought out a lot. Now Securitas Healthcare has purchased STANLEY Healthcare, and...
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Operations
Securitas Healthcare doesn’t really offer a lot of ongoing training. Their support site has some...
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Product
Securitas Healthcare does seem to meet most of our integration goals. RTLS is a challenging...
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Product
MobileView meets our needs today mostly. The only real area where MobileView probably is low at...
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Relationship
Securitas Healthcare seems to release some products, but their pace is not as fast as we would like....
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Product, Value
MobileView comes in handy because we are able to automate processes that were very manual and reduce...
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Relationship, Value
We have been fortunate that Securitas Healthcare has come to us with new technology. They have been...
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Relationship, Product
Securitas Healthcare is eager to work with vendors. We would really like to see the ability to...
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Product
Securitas Healthcare has made their platform have the same look and feel between all the different...
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Relationship
Securitas Healthcare has done really well with keeping their promises. We have had a specialized...
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Loyalty, Value
Securitas Healthcare doesn't seem to nickel-and-dime us. The whole reason we went with Securitas...
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Loyalty
Securitas Healthcare is the only vendor that has a complete portfolio of service offerings at this...
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Relationship
The upgrades have gotten better as time has gone on. Securitas Healthcare is a consulting service,...
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Operations
Securitas Healthcare has done a pretty good job with training. As time has gone on, their training...
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Culture, Product
MobileView works as promoted; that is science. It works as expected as long as we don't have...
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Product, Value
The tag maintenance for MobileView is a little rough. That is not a problem now, but we have to...
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Product
We would like to see an improvement in MobileView's quality-of-life features. For example, we draw...
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Product, Value
An outcome we have seen from MobileView is that nurses can walk into a room and have the system...
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Relationship, Product
MobileView does nurse call presence very well. It does asset tracking; that is the core of what it...
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Product
Securitas Healthcare is still the biggest player in the market, so as far as the feature set goes,...
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Relationship
With the Securitas Healthcare buyout, they have lost several very knowledgeable people. The buyout...
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Relationship
Securitas Healthcare’s virtual services are adequate; they are not bad but not extraordinary. The...
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Operations
There isn't an active ongoing training effort with Securitas Healthcare. They don't proactively...
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Culture
Securitas Healthcare has never lied in any of their presentations or sales pitches. It just takes a...
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Relationship, Product
Securitas Healthcare is proactive in their upgrades. We would like to see some work on their feature...
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Relationship
When we moved to Securitas Healthcare, we had a lot of upheavals because of the changes. That is...
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Relationship, Product
The vendor makes a lot of changes, and those changes impact all the customers. The vendor is...
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Product, Value
The product is very good, but it is lacking. One thing lacking from the product’s hardware is a...
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Relationship
We sometimes have to push the vendor to keep their promises, but they keep them.
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Relationship
The vendor’s product support isn’t bad, but many times, the vendor is dealing with new, younger...
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Relationship
Once in a while, we get an email from Securitas Healthcare saying they have noticed that something...
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Relationship
At Securitas Healthcare, we can go to people at a lot of levels. They are very helpful. If we need...
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Relationship
We use MobileView as a Swiss Army knife for our staff augmentation needs. The product is...
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Value
There is just a complete lack of engagement with Securitas Healthcare. I really haven't seen them as...
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Loyalty
I don't even know what Securitas Healthcare’s promises are at this point. MobileView is like a piece...
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Culture, Value
STANLEY Healthcare is very good at not raising prices. They also never overcharge us for anything...
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Product
STANLEY Healthcare can deliver more functionalities. The product is very good. It delivers exactly...
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Relationship, Operations
Not everybody has the same experience, but our representative knows us very well. They know our...
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Operations
We would like it if the vendor were more persistent in helping us set up training. The problem is...
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Product, Value
The solution is completely integrated with the nurse call system. STANLEY Healthcare took the time...
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Operations
I don't recall anything going wrong with our last few installs. Everything was fine. We have been...
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