MobileView (Hardware & Software) Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 6:38:51 AM and Model.EvProductId = 2739

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

We have problems here and there with STANLEY Healthcare's product working with our door hardware. It...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

The solution requires a medium amount of maintenance. It is hard to get the nursing floor to take...

Jul 2020
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Analyst/Coordinator

Implementation and Training

There is hardly any training at all outside of some documents. The vendor has offered training, but...

Jul 2020
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Analyst/Coordinator

Service and Support

In the past, some issues have been escalated, and the vendor did seem to have some senior executives...

Jul 2020
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Analyst/Coordinator

Service and Support

We haven’t had any issues with the vendor’s support through the COVID-19 crisis. They have been in...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The vendor doesn’t proactively reach out very often to train, at least for our site. Their training...

Jul 2020
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Analyst/Coordinator

Technology

In terms of overall product quality, the user interface has not been updated in quite some time. The...

Jul 2020
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Analyst/Coordinator

Relationship

In terms of the vendor’s service being proactive, our site representative calls me very often just...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

As far as receiving our money’s worth, I am a bit more strict about the vendor’s outcomes. Overall,...

Jul 2020
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Manager

Functionality and Upgrades

An employee asked me whether we could potentially implement an RTLS and be ready to go live. That...

Jul 2020
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Manager

Functionality and Upgrades

We are looking at implementing tags to show staff duress. The information can come on the same tags...

Jul 2020
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Manager

Service and Support

I have a very good relationship with our account manager. That person follows the rules of the road....

Jul 2020
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Manager

ROI / Cost (care and feeding)

We are not nickel-and-dimed. We built an enterprise infrastructure to support our organization, so...

Jul 2020
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Manager

Functionality and Upgrades

The vendor is a group of innovators. My only problem with them is the fact that a lot of their R&D...

Jul 2020
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Manager

Sales and Contracting

I have the most laidback salesperson in the world who doesn’t sell to us. We just call that person,...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Originally, the product was used for throughput and analytics. But the clinic was never happy with...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We have tested some badges or tags on devices, and that was pretty helpful because the staff could...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We engaged with STANLEY Healthcare for a huge project, and things got off to a really rough start....

Jul 2020
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Analyst/Coordinator

Implementation and Training

Our implementation of the product was absolutely horrendous. We went into using the product with...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The training from STANLEY Healthcare has been pretty good. We had a trainer come out a couple of...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Our end users find the system very easy to use. We haven’t really expanded the use of what we have....

Jul 2020
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Manager

Relationship

We have regular meetings with the executives. They highlight different solutions they have that we...

Jul 2020
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Manager

Functionality and Upgrades

The support is very good. The quality of the product is very high. We have a very low failure rate....

Jul 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We do our due diligence every couple of years and look at our vendors. But we have not moved. That...

Jul 2020
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Manager

Other Observations & Comments

Every once in a while, we get a bad tag during the warranty period. But STANLEY Healthcare is very...

Jul 2020
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Manager

Service and Support

We didn’t need anything on the reporting analytics. But STANLEY Healthcare was a tremendous help...

Jul 2020
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Manager

Service and Support

STANLEY Healthcare’s service and support are top notch. I work with quite a wide range of vendors...

Jul 2020
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Manager

Implementation and Training

The initial training was very good. We had on-site support when we first went live. We have deployed...

Jul 2020
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Manager

Functionality and Upgrades

I was very fortunate to have an expert SQL-query developer when we brought in MobileView. We have a...

Jul 2020
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Director

Functionality and Upgrades

When we had the system up and going, it was actually working well. Whether the system is part of our...

Jul 2020
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Director

Functionality and Upgrades

The system worked well for us because we had it set up for our switchboard operators. They had the...

Jul 2020
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Director

Implementation and Training

The initial training was good, but we aren't really using any ongoing training.

Jul 2020
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Director

Service and Support

When we first reached out, we actually had a VAR that we went through, and that person worked with...

Jul 2020
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Manager

Other Observations & Comments

Working with STANLEY Healthcare is great. I enjoy their technical support, but I wouldn't mind...

Jul 2020
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Manager

Functionality and Upgrades

With the exception of patient flow technology, the vendor has done everything on their part. It is...

Jun 2020
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Manager

Functionality and Upgrades

STANLEY Health has included Tableau's system as their data analytics and reporting platform, and...

Jun 2020
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Manager

Functionality and Upgrades

Whether we receive our money's worth is pretty intangible. Recently, we had a serious event with a...

Jun 2020
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Manager

Relationship

MobileView allows us a set of optics that we can't get from anywhere else. As a platform, we have no...

Jun 2020
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Manager

Relationship

We aren't doing anything differently for COVID-19 than we always have done. The vendor's support...

Jun 2020
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Manager

ROI / Cost (care and feeding)

When it comes to avoiding charging for every little thing, I would say that STANLEY Healthcare is...

Jun 2020
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Manager

Implementation and Training

I don't really use the vendor's implementation services. We have an internal implementation team,...

Jun 2020
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Manager

Implementation and Training

Most of the training that we do is on-the-job training. We don't really have a lot of background...

Jun 2020
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Manager

Technology

The product is very stable. For a lot of the things that we have, the platform is very consistent. I...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The in-field battery replacement capabilities for the tags have been nonexistent, and that is a...

Jun 2020
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Manager

Service and Support

I don't have to call support much for things like unexpected production downtime. I call support...

Jun 2020
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Manager

Other Observations & Comments

The executive involvement from STANLEY Healthcare ebbs and flows. I typically get involved with new...

Jun 2020
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Manager

Technology

In terms of staff safety, we have for a long time talked about using the button for staff duress,...

Jun 2020
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Manager

Relationship

Our relationship with the vendor has been good. If I have had questions, I have gotten responses...

Jun 2020
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Manager

Relationship

The vendor stays in contact with me. I am not going to say they try to sell me things because they...

Jun 2020
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Manager

Other Observations & Comments

During a certain part of the COVID-19 crisis, the vendor was giving discounts when tags were being...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor has been good about not charging for every little thing. We have a license for x amount...

Jun 2020
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Manager

Other Observations & Comments

We aren’t sure whether the system is part of our long-term plans. Our particular system isn’t owned...

Jun 2020
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Manager

Functionality and Upgrades

We want to track very specific things because of contact-type things. Overall, the system works well...

Jun 2020
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Manager

Functionality and Upgrades

We have a couple of FTEs that manage and maintain the system. We have thousands of RTLS tags. That...

Jun 2020
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Manager

Service and Support

The vendor is good. We have been working with them for a while. The support people are very...

Jun 2020
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Manager

Functionality and Upgrades

The only thing that I would recommend that the vendor do better is the temperature reporting....

Jun 2020
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Manager

Other Observations & Comments

I haven't really spoken with Stanley much. They used to visit us more in the beginning. We tried a...

Jun 2020
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Manager

Functionality and Upgrades

The overall reliability of the system has been very good. The hardware really has no moving parts....

Jun 2020
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Manager

Functionality and Upgrades

The vendor has been pretty static with new technology. They have kind of changed their tags and made...

Jun 2020
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Manager

Functionality and Upgrades

The system is pretty low maintenance. Once it is up and running, it is pretty basic. I am the one...

Jun 2020
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Manager

Functionality and Upgrades

We have been pretty successful with our system design. If we look at a map, we can see the device we...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

STANLEY Healthcare worked out a good agreement with us, so the pricing is fair. They were super...

May 2020
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Analyst/Coordinator

Technology

We find bugs with STANLEY Healthcare’s product. The current design of the hand-hygiene module has...

May 2020
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Analyst/Coordinator

Service and Support

We found that one of our other systems has technology that bleeds into and interferes with the...

May 2020
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Analyst/Coordinator

Relationship

I feel that we have a really good work relationship with the vendor. As with any company, over the...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

During the COVID-19 pandemic, when we needed to move ventilators around, we could use the AeroScout...

May 2020
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Analyst/Coordinator

Technology

The vendor’s hardware is pretty darn good. When it comes to our facility's investment in solutions,...

May 2020
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Analyst/Coordinator

Service and Support

Customer service is what STANLEY Healthcare does best. They take the time to hear what we as the...

May 2020
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CIO

Functionality and Upgrades

We needed to get tags to track ventilators so that we knew they were all accounted for. It took more...

May 2020
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CIO

Service and Support

I used to have a sales representative that I worked with, but I don’t know who my main contact is...

May 2020
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Manager

Service and Support

We get great support from STANLEY Healthcare. They are very responsive. They are willing to work...

Mar 2020
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Manager

Relationship

We are very happy with STANLEY Healthcare. I would rate our overall satisfaction at the highest...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I think the product is excellent technology. It is one of the best on the market. The vendor is...

Feb 2020
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Analyst/Coordinator

Technology

There are plenty of update releases, but we would like to operate the system as soon as we can so...

Feb 2020
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Analyst/Coordinator

Service and Support

STANLEY Healthcare's support people are very responsive. I don't like to open tickets because...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

MobileView is one of the best solutions. It is easy. Once organizations deploy the system, it is...

Feb 2020
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Analyst/Coordinator

Sales and Contracting

I think STANLEY Healthcare is doing well because when we pay for professional services, they come...

Feb 2020
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Analyst/Coordinator

Relationship

I would absolutely buy the product again. The vendor doesn't do promises, but they do what they say...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

I would absolutely recommend the product. The technology and the solution are great. The product...

Feb 2020
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Manager

Functionality and Upgrades

We have been able to turn around our response times for equipment used by patients by using the...

Feb 2020
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Manager

Other Observations & Comments

My overall satisfaction is slightly low, and the only reason for that is because of the issues with...

Feb 2020
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Manager

Relationship

STANLEY Healthcare has kept all of their promises so far. They avoid charging for every little thing...

Feb 2020
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Manager

Implementation and Training

Our initial and ongoing training gets a very low score because we haven't really received much. The...

Feb 2020
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Manager

Technology

The tried-and-true part of the product works fine. Certain models of the device are our staples. But...

Feb 2020