MobileView (Hardware & Software)
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Subject Expert
Gordon Bishop
Sales & Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The vendor does a fair job of being proactive. They recently did a lot to enhance the usability and...
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Implementation and Training
We received very little initial training when we set up the system. The vendor's people spend less...
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Service and Support
Calling STANLEY Healthcare for technical help and waiting to get ahold of someone is a nightmare....
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Functionality and Upgrades
MobileView is an excellent product that does what it is designed to do very well. Its temperature...
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Technology
The system is doing a good job, but we have had some trouble with temperature and humidity tags. It...
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Functionality and Upgrades
We only have to change the system's batteries every now and then. The solution is low maintenance....
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Service and Support
The vendor is a lot better at responding to us now. We used to have to call their support a lot...
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Interfacing and Integration
The biggest issue we have with the system is the size of the tags. We would like to see them go more...
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Service and Support
The vendor’s service department is second to none. They are extremely fast and responsive, and they...
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Other Observations & Comments
The product is pretty static. There was a big release, but that was a while ago, and we have not...
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Relationship
STANLEY Healthcare always reaches out to us for testing, which we really enjoy because we have a...
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Service and Support
When it comes to product updates, STANLEY Healthcare could offer more support. When I reach out to...
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Technology
My one criticism of MobileView is that I can't use it on my phone. I would like to get into the...
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Functionality and Upgrades
MobileView is absolutely the best temperature monitoring system I have ever had. I love getting...
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Relationship
STANLEY Healthcare has reached out to us, and we have provided feedback about their products that...
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Service and Support
If another provider were looking at MobileView, I would tell them that when we started working with...
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Implementation and Training
STANLEY Healthcare doesn’t have any training unless we ask them specific questions.
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Functionality and Upgrades
We have been having issues with MobileView's integration with our call system. We have been meeting...
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Future Outlook
In terms of support, STANLEY Healthcare is trying, but things are not working out very well for...
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Other Observations & Comments
I am still hopeful that STANLEY Healthcare will figure things out. The application needs to have...
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Functionality and Upgrades
We are heavily using the MobileView platform. We use it for temperature monitoring, asset...
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Functionality and Upgrades
MobileView has always worked very well. The system works great. The vendor has made some great...
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Functionality and Upgrades
MobileView does a good job with temperature tracking and reports. It allows our staff to pull...
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Technology
I would like to see a smaller tag with better battery loss. I would also like the vendor to include...
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Service and Support
STANLEY Healthcare’s support could improve. People need to get on calls with us and accomplish...
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Functionality and Upgrades
STANLEY Healthcare was purchased a while back, and the rats have been jumping ship. However, the key...
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Other Observations & Comments
The product is expensive, especially when we are dealing with the hardware. We spent a lot of money...
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Other Observations & Comments
There is a lot of investment behind the MobileView ecosystem. Typically, hospitals like us get so...
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Functionality and Upgrades
The vendor does well at meeting the goals of our institution, but I am not sure about their design...
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Other Observations & Comments
The vendor is in a transition phase off of legacy technology and looking ahead at Bluetooth Low...
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Technology
The product quality hasn't really changed a lot over the years. The hardware that the vendor...
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Other Observations & Comments
The product’s ease of use depends on what section we are using. The nurse call integration and...
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Service and Support
The vendor’s account team doesn't communicate well with us about what is on their road map. Beyond...
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Service and Support
Most of the vendor’s customers have to investigate their own problems. STANLEY Healthcare provides a...
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Relationship
We have developed a relationship with STANLEY Healthcare over the years where I have a lot of...
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Interfacing and Integration
We have MobileView servers as part of the STANLEY Healthcare solution. There is a lot of location...
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Functionality and Upgrades
Most things that we want to do are possible with what STANLEY Healthcare offers. We wanted staff...
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Functionality and Upgrades
STANLEY Healthcare’s application has great stability within the market, and it functions as...
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Functionality and Upgrades
MobileView has worked fine for us. The system works accurately in terms of how it is designed and...
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Technology
The major downfalls of the technology are the batteries and tags. They tend to fall off of devices,...
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Lessons Learned
Configuring and maintaining the environment and configuring and maintaining the STANLEY Healthcare...
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Interfacing and Integration
To get integration software built, we must get enough people on both sides willing to develop that...
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Other Observations & Comments
We deployed a certain number of asset management tags, and STANLEY Healthcare ran into a supply...
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Functionality and Upgrades
The tools that STANLEY Healthcare provides are pretty robust, and we are training our team in how to...
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Relationship
We haven’t seen anything terribly negative with Securitas buying STANLEY Healthcare.
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Service and Support
We work with the vendor's design engineers on their solutions and things that are challenging to our...
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Relationship
STANLEY Healthcare keeps their promises, but we have to hold their feet to the fire. We catch them...
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Service and Support
When there are system problems, we must uncover them first and then go to the vendor. Then they will...
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Functionality and Upgrades
The biggest issue we have had with STANLEY Healthcare was some miscommunication as to what the...
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Technology
STANLEY Healthcare's product is underutilized. It is a pretty powerful and stable system. I can’t...
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Other Observations & Comments
I don’t remember having to ever escalate anything with STANLEY Healthcare. Our tech support people...
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ROI / Cost
The vendor gives us discounts, and they don’t charge us for some things. Almost everything is included....
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Functionality and Upgrades
The upgrade process could be better. The upgrades take a lot of time and planning because we have a...
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Functionality and Upgrades
The product is easy and almost dummy proof. That is pretty good. We can use the product for staff...
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Relationship
STANLEY Healthcare is more of a partner than a vendor. If I have any problems, I can give them a...
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Lessons Learned
STANLEY Healthcare does a train-the-trainer model, and that is fine for us, but we would really like...
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Relationship
We get third-level engineering support when needed. Otherwise, we get day-to-day support, and we...
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Functionality and Upgrades
We would be extremely likely to recommend STANLEY Healthcare. There is no product on the market...
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Other Observations & Comments
The system doesn't support our integration or interoperability goals well, but that is because...
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Functionality and Upgrades
At a certain point, some very large organizations that have limitations on how maps can be parsed up...
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Service and Support
When I put in a ticket and even if I put it in incorrectly, STANLEY Healthcare will contact me,...
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Functionality and Upgrades
The system's web interface has been improved. There is now cross-browser support. The system used to...
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Other Observations & Comments
The product continues to operate with relative ease from an IT and customer usage standpoint. The...
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Service and Support
Our customer experience has greatly improved over the past year because we got one of our contacts...
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Relationship
STANLEY Healthcare does avoid charging, but the company is being bought out. We will see how that...
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Implementation and Training
There really isn't an active effort for ongoing training. When the vendor was still AeroScout, like...
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Functionality and Upgrades
Nothing has changed with the product. That is not necessarily a bad thing. The tags that I had a few...
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Service and Support
The vendor's support has improved a great deal. However, sometimes it takes a little effort to get...
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Lessons Learned
Organizations can implement everything with the product perfectly from an IT standpoint or from a...
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Functionality and Upgrades
The biggest problem we have with MobileView is that we cannot make it work in any browser other than...
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Implementation and Training
STANLEY Healthcare updated the software but didn't go over any changes in the system with me at that...
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Future Outlook
I forecast that my satisfaction will drop a notch, simply because of the current supply chain issue....
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Relationship
In the past, we had direct involvement with the top levels of the vendor's organization. Today, we...
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Relationship
STANLEY Healthcare partners pretty closely with their clients to make sure that the things that the...
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Relationship
There have been a lot of supply chain issues and costs to vendors this year, so there have been...
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Service and Support
The vendor's support is pretty good. We work basically all the way up to the top.
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Functionality and Upgrades
The asset management part of the system is flexible enough that each hospital can build their own...
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Functionality and Upgrades
We mostly use the system for environmental monitoring. There has been an increase in state-driven...
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Functionality and Upgrades
We want to see improvements in performance latency with the software and hardware. As we get into...
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Functionality and Upgrades
The system needs a design refresh. The design language of the product right now is roughly like the...
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Functionality and Upgrades
Once in a while, we get some weird interference, so it would be nice if that could be improved or if...
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Functionality and Upgrades
STANLEY Healthcare’s software and engines have gotten better, so there are fewer false positives,...
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Functionality and Upgrades
STANLEY Healthcare has a very good product, but the system can get convoluted very quickly when we...
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Relationship
We would like to see STANLEY Healthcare actually communicate with us from time to time. A lot of...
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Service and Support
We pay an exorbitant amount of money for support from STANLEY Healthcare, and we feel it is not...
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Service and Support
The support is decent. It sometimes takes longer than usual for the vendor to get back to me....
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Lessons Learned
I would tell someone considering MobileView to make sure that their network is capable of handling...
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Functionality and Upgrades
As far as the tags go, I have always liked them. They last awhile, and depending on how we set them...
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Functionality and Upgrades
I think that once someone gets used to using the system, it is pretty user friendly. STANLEY...
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Relationship
I would like to see the vendor take ownership of our issues a little more. For the installation, the...
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Lessons Learned
I don’t think the justification process was nailed down at the beginning concerning what gets tagged...
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Functionality and Upgrades
Our system has gotten worse in the past few months. Our network team made a configuration change...
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Sales and Contracting
One of the things that the vendor promised when they did their sales pitch was battery life. They...
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Functionality and Upgrades
The vendor has two different systems for the tags, and we have both of them in our environment. If a...
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Relationship
STANLEY Healthcare is a large organization. They do listen to what we say and respond to us, but...
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Functionality and Upgrades
The system is very strong. We migrated to STANLEY Healthcare's system to save after experiencing the...
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Relationship
There were some issues with a recent upgrade, and the vendor was incredibly responsive and helped us...
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ROI / Cost
STANLEY Healthcare charges extra if we want additional training.
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Technology
The more access points there are in a given area, the more accurate the product will be. If there is...
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Other Observations & Comments
I would buy the product again for the environmental monitoring functionality, but I would definitely...
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Sales and Contracting
The vendor is pretty straightforward. They may have exaggerated the accuracy of the product, but the...
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ROI / Cost
STANLEY Healthcare has been very good about not charging us for every little thing. They even give...
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Relationship
One of the things that I would like for the product to do is to generate a phone call to somebody....
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Functionality and Upgrades
The latest version of MobileView offers some significant improvements. The vendor built a new...
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Lessons Learned
MobileView is not a bad system, but users should understand the product's limitations. One of the...
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Functionality and Upgrades
STANLEY Healthcare hasn't really improved the product, but it doesn't really need to be improved....
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Functionality and Upgrades
The system is pretty reliable. The temperature monitoring piece is pretty good.
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Service and Support
STANLEY Healthcare does a good job with support. We don’t have a ton of issues.
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Functionality and Upgrades
Sometimes, the solution's upgrades are a little difficult. I don't know whether that is because of...
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Relationship
When we were first implementing the system and doing different integrations, we worked with a few of...
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ROI / Cost
We do a lot of work with the vendor, and they have done a lot of good things for us. We don't have...
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Technology
Everything in the system could be a little easier and faster. We are pretty happy with the...
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Implementation and Training
The vendor's products do what the vendor says that they are going to do, and it is easy to implement...
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Technology
We keep expanding our use of the solution, so the solution isn't going anywhere. The solution saves...
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Relationship
STANLEY Healthcare keeps their promises. We have a really good team from them. I don't know whether...
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Service and Support
I am pretty satisfied with the vendor's support. If we have an issue, then we have one person who we...
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Functionality and Upgrades
We really like the product. The quality is very good. We did an upgrade a while ago, and that went...
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ROI / Cost
MobileView is a little expensive. It is worth the cost, but the cost is tough on us.
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Functionality and Upgrades
I get lost in the product sometimes. There are a couple of little things that I would like STANLEY...
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Service and Support
STANLEY Healthcare does a very good job of being proactive. They send me a PDF catalog of their...
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Service and Support
We are a unique client, and STANLEY Healthcare helped us figure out how to use the product to meet...
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Service and Support
The vendor has been a little slow to fix a couple of things that we found after we upgraded to the...
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Relationship
STANLEY Healthcare is doing really well. They reach out to us when there are new versions of the...
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ROI / Cost
We have seen an increase in the cost of the system's tags. That is partly because the vendor changed...
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Functionality and Upgrades
MobileView is great. We have done a lot of good things with it. We save equipment from getting lost...
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ROI / Cost
There have been times when STANLEY Healthcare has done things for us and hasn't charged us for anything....
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Future Outlook
The online portal for training is very helpful. All the information is there. I recommend the...
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Interfacing and Integration
We had an integration with a program, and that hasn’t worked in years. There are some instances that...
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Technology
We don’t get new technology in MobileView. I know there is a lot more out there now. Maybe that is a...
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Technology
I don’t know whether the issue is something internal or something STANLEY Healthcare could fix, but...
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Other Observations & Comments
I don’t know whether the vendor gets in contact with my management. I am not sure whether they...
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