MobileView (Hardware & Software) Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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Director

Relationship

We sometimes have to escalate to get support from Securitas Healthcare. I don't think they are...

Jul 2025
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Director

Value

Securitas Healthcare has just consistently raised their prices. We do have a discount, but their...

Jul 2025
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Director

Loyalty

We are going to move some of our assets, and we will just leave temperature and humidity on. We did...

Jul 2025
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Director

Product

I think the solution uses some older architecture that the vendor hasn't modernized. The UI isn't...

Jul 2025
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Manager

Product

The only downside of MobileView is that half the time, people will throw the devices out or knock...

Jun 2025
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Manager

Operations, Product

MobileView is a little complicated until users get to know it, but once they know how to use it,...

Jun 2025
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Director

Culture, Value

Securitas Healthcare avoids charging for every little thing. They have also been willing to work...

Jun 2025
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Director

Relationship

We have been happy with Securitas Healthcare’s support. When we open a ticket or reach out to...

Jun 2025
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Manager

Product

MobileView does what it is supposed to do in terms of temperature. It also gives us great reports,...

Jun 2025
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Director

Value

MobileView has a good value. It is a quality product, and it is not super-duper expensive. It lies...

Jun 2025
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Manager

Loyalty, Product

Some of the UI, especially with the RTLS and asset-tracking side, is a bit challenging for some of...

Jun 2025
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Manager

Relationship

I would buy MobileView again. Securitas Healthcare is pretty good with what they promote. Securitas...

Jun 2025
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Manager

Relationship

It might take a little time, but Securitas Healthcare does keep their promises. We usually work with...

Jun 2025
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Manager

Relationship, Operations, Product

When there are version upgrades, Securitas Healthcare doesn't necessarily let us know that there are...

Jun 2025
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Analyst/Coordinator

Relationship

We don't call Securitas Healthcare that often because we are well-versed in supporting MobileView...

May 2025
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Analyst/Coordinator

Relationship

Securitas Healthcare does not keep all their promises. The executive involvement has actually become...

May 2025
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Analyst/Coordinator

Relationship

Securitas Healthcare could improve MobileView by staying current with the market and the...

May 2025
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Manager

Operations

When we did our initial setup of MobileView, the training was really good, and Securitas Healthcare...

May 2025
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Manager

Relationship

I don't have a lot of experience with Securitas Healthcare being proactive, but they may have things...

May 2025
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Manager

Loyalty, Relationship, Product

Securitas Healthcare has made some good progress in terms of delivering new technology. They are...

May 2025
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Manager

Relationship

Overall, the vendor's support has been good. We have had a good experience with Securitas...

May 2025
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Manager

Loyalty, Product, Value

MobileView is very good for asset tracking. It has good accuracy and works well in combination with...

May 2025
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Manager

Culture

Securitas Healthcare's sales resource is spread a little thin, but that may just be true for our...

May 2025
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Manager

Culture, Value

MobileView's price is reasonable. Securitas Healthcare is pretty up front. The vendor gave us the...

May 2025
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Analyst/Coordinator

Loyalty, Product

We have had some struggles with some of Securitas Healthcare’s products, and their updating process...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

Securitas Healthcare has a good family of products, but there are some sticking points when it comes...

Apr 2025
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Analyst/Coordinator

Loyalty

Years ago, we had a system for infant security that was really lackluster, and we went to Securitas...

Apr 2025
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Analyst/Coordinator

Relationship, Value

Securitas Healthcare tries to keep all their promises. And eventually, they do. Also, we have an...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

Securitas Healthcare has been struggling in terms of support. Their turnover rate is high....

Apr 2025
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Analyst/Coordinator

Product

If the decision to buy software were solely up to me, I would be looking elsewhere. I have seen some...

Apr 2025
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Analyst/Coordinator

Product

In terms of the software, navigating MobileView is not too challenging. We can find the information...

Apr 2025
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Director

Product

Securitas Healthcare can sometimes be a weird vendor, but I would recommend their technology....

Mar 2025
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Director

Relationship

Securitas Healthcare can be a nightmare sometimes. We have two different products from them, so I am...

Mar 2025
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Manager

Loyalty, Product

Securitas Healthcare came out with a new badge that solved a lot of our issues. The badge is smaller...

Mar 2025
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Manager

Relationship

Securitas Healthcare managed to meet everything that we needed in the last update. They had some...

Mar 2025
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Manager

Operations

Securitas Healthare's initial training was a one-page piece, and there were training elements, but...

Mar 2025
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Manager

Relationship

There were ongoing problems with Securitas Healthcare that seemed to take a long time to resolve. It...

Mar 2025
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Manager

Product

With MobileView, we can send data for custom reports and archive, and we used to have it tied into...

Mar 2025
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Manager

Operations, Product

Our biggest complaint with MobileView is that anytime an alert goes off, it shows the entire...

Mar 2025
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Manager

Value

Anytime we need to replace devices, Securitas Healthcare wants more money. A lot of our hardware...

Mar 2025
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Manager

Loyalty

Sonitor is another vendor that has partnered with Securitas Healthcare, and Securitas Healthcare has...

Mar 2025
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Manager

Product

With MobileView, the new tags are nice, and they have user-replaceable batteries as well as...

Mar 2025
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Manager

Product

It takes some time to get new tags recertified with MobileView. There are large amounts of data. We...

Mar 2025
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Manager

Value

MobileView is pretty stable; technically, it does the bare minimum. Clinics only use the solution...

Mar 2025
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Manager

Relationship

With Securitas Healthcare, unless we are talking to an executive, we have to constantly escalate...

Mar 2025
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Manager

Loyalty, Relationship, Value

Securitas Healthcare took away things that we used to be able to manage and access on our own. Every...

Mar 2025
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Manager

Relationship

Securitas Healthcare’s support people do a really good job. Securitas Healthcare’s normal tier-one...

Mar 2025
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Manager

Relationship

I won't say Securitas Healthcare is proactive, but I also don't call them very often asking what is...

Mar 2025
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Manager

Value

MobileView is a pretty expensive product, so it is hard to justify the cost. It would be nice if the...

Mar 2025
||
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Manager

Loyalty, Product

Upgrades for MobileView have gone pretty smoothly. Securitas Healthcare has come up with some new...

Mar 2025
||
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Manager

Product, Value

We rarely have issues with MobileView. It is up the majority of the time outside of when we do...

Feb 2025
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Manager

Relationship

The majority of the time, Securitas Healthcare’s support is perfect when we have questions or design...

Feb 2025
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Manager

Relationship

I have the phone number and email of a Securitas Healthcare account executive. I can contact them,...

Feb 2025
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Manager

Operations, Product

There has been a bit of a learning curve with MobileView, but I attribute that to us not having been...

Feb 2025
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Manager

Operations

Securitas Healthcare has been great to work with for any questions or concerns. Everything was...

Feb 2025
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Analyst/Coordinator

Operations

Regarding the quality of implementation services, initially, the services were new to Securitas...

Jan 2025
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Analyst/Coordinator

Product

I want smaller tags for patients and staff. That is a big ask because I know the tags require...

Jan 2025
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Analyst/Coordinator

Relationship

Securitas Healthcare is pretty large and has different departments. Some departments don't support...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

I really enjoy working with Securitas Healthcare, but there are areas where I'm not quite as...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship

From a support perspective, the vendor is now Securitas Healthcare. They were STANLEY Security, and...

Jan 2025
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Analyst/Coordinator

Value

Most of the time, the vendor avoids charging for every little thing, but occasionally, they don’t....

Jan 2025
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Director

Relationship

We have seen a decrease in support after the vendor became Securitas Healthcare. I see this with...

Jan 2025
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Director

Culture

We wanted to expand our use of the product, but we struggled to get the vendor to provide a quote or...

Jan 2025
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Director

Loyalty

We are likely going to move away from Securitas Healthcare for some pieces because we want a vendor...

Jan 2025
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Director

Product

Securitas Healthcare does well; they are stable. We don't have a lot of issues with them. They have...

Jan 2025
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Manager

Product

Some of the reporting in MobileView is better than the other solutions. To be successful using...

Aug 2024
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Director

Loyalty

We have been pleased with MobileView. We chose MobileView because it is the industry standard.

Aug 2024
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Director

Loyalty, Relationship, Operations

For installation, we worked with two different companies that supported two different portions of...

Aug 2024
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Manager

Value

Securitas Healthcare avoids charging for every little thing. Their system isn't cheap, but we can...

Aug 2024
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(0)
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Manager

Product, Value

We put a lot of stock into MobileView. Our staff members are totally dependent on it. I could tell...

Aug 2024
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Manager

Loyalty, Product

We have some things that are not standardized that we are looking to standardize. That isn't the...

Aug 2024
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Manager

Product

Our MobileView products are all NIST certified and have temperature tags and equipment, so we don't...

Aug 2024
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Manager

Relationship

When the vendor changed from STANLEY Healthcare to Securitas Healthcare, they made some changes that...

Aug 2024
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Manager

Product, Value

I would recommend MobileView to a facility like ours. With some other solutions, organizations have...

Aug 2024
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(0)
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Manager

Value

When the vendor transitioned from STANLEY Healthcare to Securitas Healthcare, they had some...

Aug 2024
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Manager

Loyalty

Organizations that are looking for a form of RTLS need to look at what infrastructure they currently...

Aug 2024
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Manager

Relationship

Securitas Healthcare has kept all of the promises that they have made. During the pandemic, we had a...

Aug 2024
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Manager

Relationship

Securitas Healthcare's service is good. We weren't really aware of some things with our safety tags....

Aug 2024
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(0)
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Manager

Loyalty

In the next 12 months, we will have deployed MobileView to more hospitals, and I am confident that...

Aug 2024
||
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Analyst/Coordinator

Relationship, Operations, Product

When we were having issues with MobileView, Securitas Healthcare told us we needed to update the...

Aug 2024
||
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Analyst/Coordinator

Relationship, Operations

MobileView had an app where users could go in the field, find tags, and update their battery status...

Aug 2024
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Analyst/Coordinator

Relationship

Sometimes I know more than the people at Securitas Healthcare. We don't need a trainer; I can train...

Aug 2024
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Analyst/Coordinator

Value

It is not cheap to have the MobileView devices in every room. Each one has a dedicated port, and...

Aug 2024
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Analyst/Coordinator

Relationship

When we put a ticket into the Securitas Healthcare help desk, the support is not like it was before...

Aug 2024
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