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MobileView (Hardware & Software)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Other Observations & Comments

The vendor’s strategy requires a lot of hardware, but the new strategy that they are trying to come...

Sep 2022
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Manager

Service and Support

At one point, we wanted to integrate something that was not typical for STANLEY Healthcare, and...

Sep 2022
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Manager

Functionality and Upgrades

Once we climbed the hill and got the original knowledge for the application, things were pretty simple....

Sep 2022
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Manager

Service and Support

I am impressed that the vendor is setting up a customer advocacy group. They are working on setting...

Sep 2022
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Manager

Relationship

We rarely have to escalate things, but the few times we have escalated things, the folks at STANLEY...

Sep 2022
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Manager

Lessons Learned

STANLEY Healthcare does a train-the-trainer model, and that is fine for us, but we would really like...

Sep 2022
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Manager

Relationship

We get third-level engineering support when needed. Otherwise, we get day-to-day support, and we...

Sep 2022
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Manager

Functionality and Upgrades

We would be extremely likely to recommend STANLEY Healthcare. There is no product on the market...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The system doesn't support our integration or interoperability goals well, but that is because...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

At a certain point, some very large organizations that have limitations on how maps can be parsed up...

Sep 2022
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Analyst/Coordinator

Service and Support

When I put in a ticket and even if I put it in incorrectly, STANLEY Healthcare will contact me,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's web interface has been improved. There is now cross-browser support. The system used to...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The product continues to operate with relative ease from an IT and customer usage standpoint. The...

Sep 2022
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Analyst/Coordinator

Service and Support

Our customer experience has greatly improved over the past year because we got one of our contacts...

Sep 2022
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Analyst/Coordinator

Relationship

STANLEY Healthcare does avoid charging, but the company is being bought out. We will see how that...

Sep 2022
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Analyst/Coordinator

Implementation and Training

There really isn't an active effort for ongoing training. When the vendor was still AeroScout, like...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Nothing has changed with the product. That is not necessarily a bad thing. The tags that I had a few...

Sep 2022
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Analyst/Coordinator

Service and Support

The vendor's support has improved a great deal. However, sometimes it takes a little effort to get...

Sep 2022
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Analyst/Coordinator

Lessons Learned

Organizations can implement everything with the product perfectly from an IT standpoint or from a...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The biggest problem we have with MobileView is that we cannot make it work in any browser other than...

Sep 2022
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Analyst/Coordinator

Implementation and Training

STANLEY Healthcare updated the software but didn't go over any changes in the system with me at that...

Sep 2022
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Analyst/Coordinator

Future Outlook

I forecast that my satisfaction will drop a notch, simply because of the current supply chain issue....

Sep 2022
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Analyst/Coordinator

Relationship

In the past, we had direct involvement with the top levels of the vendor's organization. Today, we...

Sep 2022
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Analyst/Coordinator

Relationship

STANLEY Healthcare partners pretty closely with their clients to make sure that the things that the...

Sep 2022
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VP/Other Executive

Relationship

There have been a lot of supply chain issues and costs to vendors this year, so there have been...

Sep 2022
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VP/Other Executive

Service and Support

The vendor's support is pretty good. We work basically all the way up to the top.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The asset management part of the system is flexible enough that each hospital can build their own...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We mostly use the system for environmental monitoring. There has been an increase in state-driven...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We want to see improvements in performance latency with the software and hardware. As we get into...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The system needs a design refresh. The design language of the product right now is roughly like the...

Sep 2022
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Director

Functionality and Upgrades

Once in a while, we get some weird interference, so it would be nice if that could be improved or if...

Aug 2022
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Director

Functionality and Upgrades

STANLEY Healthcare’s software and engines have gotten better, so there are fewer false positives,...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

STANLEY Healthcare has a very good product, but the system can get convoluted very quickly when we...

Jul 2022
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Analyst/Coordinator

Relationship

We would like to see STANLEY Healthcare actually communicate with us from time to time. A lot of...

Jul 2022
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Analyst/Coordinator

Service and Support

We pay an exorbitant amount of money for support from STANLEY Healthcare, and we feel it is not...

Jul 2022
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Manager

Service and Support

The support is decent. It sometimes takes longer than usual for the vendor to get back to me....

Jul 2022
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Manager

Lessons Learned

I would tell someone considering MobileView to make sure that their network is capable of handling...

Jul 2022
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Manager

Functionality and Upgrades

As far as the tags go, I have always liked them. They last awhile, and depending on how we set them...

Jul 2022
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Manager

Functionality and Upgrades

I think that once someone gets used to using the system, it is pretty user friendly. STANLEY...

Jul 2022
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Manager

Relationship

I would like to see the vendor take ownership of our issues a little more. For the installation, the...

Jul 2022
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Manager

Lessons Learned

I don’t think the justification process was nailed down at the beginning concerning what gets tagged...

Jul 2022
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Manager

Functionality and Upgrades

Our system has gotten worse in the past few months. Our network team made a configuration change...

Jul 2022
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Manager

Sales and Contracting

One of the things that the vendor promised when they did their sales pitch was battery life. They...

Jul 2022
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Manager

Functionality and Upgrades

The vendor has two different systems for the tags, and we have both of them in our environment. If a...

Jul 2022
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Manager

Relationship

STANLEY Healthcare is a large organization. They do listen to what we say and respond to us, but...

Jul 2022
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Manager

Functionality and Upgrades

The system is very strong. We migrated to STANLEY Healthcare's system to save after experiencing the...

Jul 2022
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Manager

Relationship

There were some issues with a recent upgrade, and the vendor was incredibly responsive and helped us...

Jul 2022
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Manager

ROI / Cost (care and feeding)

STANLEY Healthcare charges extra if we want additional training.

Jul 2022
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Analyst/Coordinator

Technology

The more access points there are in a given area, the more accurate the product will be. If there is...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

I would buy the product again for the environmental monitoring functionality, but I would definitely...

Jun 2022
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Analyst/Coordinator

Sales and Contracting

The vendor is pretty straightforward. They may have exaggerated the accuracy of the product, but the...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

STANLEY Healthcare has been very good about not charging us for every little thing. They even give...

Jun 2022
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Analyst/Coordinator

Relationship

One of the things that I would like for the product to do is to generate a phone call to somebody....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The latest version of MobileView offers some significant improvements. The vendor built a new...

Jun 2022
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Analyst/Coordinator

Lessons Learned

MobileView is not a bad system, but users should understand the product's limitations. One of the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

STANLEY Healthcare hasn't really improved the product, but it doesn't really need to be improved....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty reliable. The temperature monitoring piece is pretty good.

Jun 2022
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Analyst/Coordinator

Service and Support

STANLEY Healthcare does a good job with support. We don’t have a ton of issues.

Jun 2022
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Director

Functionality and Upgrades

Sometimes, the solution's upgrades are a little difficult. I don't know whether that is because of...

Jun 2022
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Director

Relationship

When we were first implementing the system and doing different integrations, we worked with a few of...

Jun 2022
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Director

ROI / Cost (care and feeding)

We do a lot of work with the vendor, and they have done a lot of good things for us. We don't have...

Jun 2022
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Director

Technology

Everything in the system could be a little easier and faster. We are pretty happy with the...

Jun 2022
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Director

Implementation and Training

The vendor's products do what the vendor says that they are going to do, and it is easy to implement...

Jun 2022
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Director

Technology

We keep expanding our use of the solution, so the solution isn't going anywhere. The solution saves...

Jun 2022
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Director

Relationship

STANLEY Healthcare keeps their promises. We have a really good team from them. I don't know whether...

Jun 2022
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Director

Service and Support

I am pretty satisfied with the vendor's support. If we have an issue, then we have one person who we...

Jun 2022
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Manager

Functionality and Upgrades

We really like the product. The quality is very good. We did an upgrade a while ago, and that went...

Apr 2022
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Manager

ROI / Cost (care and feeding)

MobileView is a little expensive. It is worth the cost, but the cost is tough on us.

Apr 2022
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Manager

Functionality and Upgrades

I get lost in the product sometimes. There are a couple of little things that I would like STANLEY...

Apr 2022
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Manager

Service and Support

STANLEY Healthcare does a very good job of being proactive. They send me a PDF catalog of their...

Apr 2022
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Manager

Service and Support

We are a unique client, and STANLEY Healthcare helped us figure out how to use the product to meet...

Apr 2022
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Director

Service and Support

The vendor has been a little slow to fix a couple of things that we found after we upgraded to the...

Mar 2022
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Director

Relationship

STANLEY Healthcare is doing really well. They reach out to us when there are new versions of the...

Mar 2022
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Director

ROI / Cost (care and feeding)

We have seen an increase in the cost of the system's tags. That is partly because the vendor changed...

Mar 2022
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Manager

Functionality and Upgrades

MobileView is great. We have done a lot of good things with it. We save equipment from getting lost...

Mar 2022
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Manager

ROI / Cost (care and feeding)

There have been times when STANLEY Healthcare has done things for us and hasn't charged us for anything....

Mar 2022
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Manager

Future Outlook

The online portal for training is very helpful. All the information is there. I recommend the...

Mar 2022
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Manager

Interfacing and Integration

We had an integration with a program, and that hasn’t worked in years. There are some instances that...

Mar 2022
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Manager

Technology

We don’t get new technology in MobileView. I know there is a lot more out there now. Maybe that is a...

Mar 2022
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Manager

Technology

I don’t know whether the issue is something internal or something STANLEY Healthcare could fix, but...

Mar 2022
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Manager

Other Observations & Comments

I don’t know whether the vendor gets in contact with my management. I am not sure whether they...

Mar 2022
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Analyst/Coordinator

Service and Support

We are very happy with the vendor, and we continue to use them. Their technical support is good....

Feb 2022
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Manager

Relationship

We have had great success with the product. We have had good after-sales support and new product...

Nov 2021
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Manager

Implementation and Training

The one thing that the vendor doesn't really have embedded in their service and support is on-site...

Nov 2021
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Manager

Future Outlook

We are excited about the vendor's staff distress button because we have had some tense situations...

Nov 2021
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Analyst/Coordinator

Sales and Contracting

Some of the functionality is already paid for, but our organization is not willing to take the time...

Nov 2021
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Analyst/Coordinator

Service and Support

The support that we have been getting from the vendor has been excellent. Whenever we have opened a...

Nov 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our C-level leadership is not horribly interested in spending money on the system. I have lost sight...

Nov 2021
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Analyst/Coordinator

Implementation and Training

I don't know how to use the system really well. It took a while for me to figure out how to set up a...

Nov 2021
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Director

Relationship

We talk with STANLEY Healthcare and let them know how things are operating and how employees are...

Nov 2021
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Director

Service and Support

Our pain point with STANLEY Healthcare would be their service. They don't have enough well-trained technicians....

Nov 2021
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Director

Functionality and Upgrades

There have been a few issues with the MobileView tags and with batteries falling off. We have looked...

Nov 2021
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Manager

Relationship

Our account team definitely keeps their promises with everything, but if all of those team members...

Nov 2021
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Manager

ROI / Cost (care and feeding)

Initially, STANLEY Healthcare did charge for everything, and every tag we bought had three different...

Nov 2021
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Manager

Functionality and Upgrades

The MobileView platform covers multiple solutions. The vendor's environmental monitoring solution...

Nov 2021
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Manager

Service and Support

There is only one person at STANLEY Healthcare that will call me and say that they are seeing a...

Nov 2021
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Manager

Win/Loss - Why they were selected (by current clients)

We went through a vendor selection process to replace our mobile asset tracking vendor, and the...

Nov 2021
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Manager

Implementation and Training

STANLEY Healthcare's implementation team is terrible. The vendor isn't able to provide competent...

Nov 2021
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Manager

Relationship

There is a leadership problem with STANLEY Healthcare because they notoriously change their...

Nov 2021
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Manager

Implementation and Training

We had a few on-site trainings, but they were not rated very high. No one was happy with the last...

Nov 2021
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Manager

Service and Support

We have access to support people. We have customer satisfaction people. We have sales...

Nov 2021
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(0)
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Manager

Service and Support

Our other vendor monitors things and proactively tells us when there is an issue, but STANLEY...

Nov 2021
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(0)
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Manager

Functionality and Upgrades

For the most part, our experience with STANLEY Healthcare is pretty good. Everything in the product...

Nov 2021
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(0)
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Manager

Technology

STANLEY Healthcare's technology is changing, and with those changes, we are being forced to move to...

Nov 2021
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(0)
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Manager

Implementation and Training

We have been after STANLEY Healthcare about their training for several years. We wanted to become a...

Nov 2021
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(0)
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Manager

Service and Support

STANLEY Healthcare has some super sharp, fantastic tech support people, and if some of those people...

Nov 2021
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Manager

Service and Support

STANLEY Healthcare needs to work on their user group conferences. Even if the conferences are...

Nov 2021
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Manager

Interfacing and Integration

The integration of the platform is strong. It plays well into what STANLEY Healthcare can offer us...

Nov 2021
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Manager

Functionality and Upgrades

One area where STANLEY Healthcare is not meeting expectations is in reporting structures. The system...

Nov 2021
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Manager

Service and Support

We found bugs in the platform and sent information about them to the vendor's research and...

Nov 2021
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Manager

Service and Support

In terms of customer satisfaction, we really haven't gotten the results we have been looking for....

Nov 2021
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Manager

Service and Support

My biggest issue with STANLEY Healthcare is that they don't have an on-site support model. If we...

Nov 2021
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Manager

Implementation and Training

We have had some pretty big issues with implementation services. We don't always use STANLEY...

Nov 2021
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VP/Other Executive

Sales and Contracting

The quality of MobileView is excellent. We think we chose the right technical solution. The business...

Nov 2021
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VP/Other Executive

Relationship

STANLEY Healthcare's services could use improvement in terms of delivery methodology and standards....

Nov 2021
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VP/Other Executive

Implementation and Training

The vendor's prepared training content is always strong. What is not strong is in their live...

Nov 2021
||
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Director

Functionality and Upgrades

I would buy MobileView again, but understanding a lot more about the workflows, I would be a...

Oct 2021
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Manager

Implementation and Training

I am not aware of STANLEY Healthcare doing any ongoing training.

Oct 2021
||
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Manager

Interfacing and Integration

We have had some issues integrating MobileView with our nurse call system. I am not sure that the...

Oct 2021
||
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Manager

Service and Support

There have been some situations where we have been told by the salespeople that something was...

Oct 2021
||
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Manager

Service and Support

If I have any issues, they are solved quickly, though there haven't been many lately. STANLEY...

Oct 2021
||
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Director

Relationship

The implementation and management of the infant protection system with new Wi-Fi are horrible. The...

Oct 2021
||
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Director

Implementation and Training

With temperature monitoring, STANLEY Healthcare is very good at selling a product, but they really...

Oct 2021
||
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Manager

ROI / Cost (care and feeding)

MobileView is great. We have done a lot of good things with the system. We have saved equipment from...

Oct 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

There have been times when STANLEY Healthcare has trialed some equipment here without charging us....

Oct 2021
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(0)
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Manager

Implementation and Training

As far as initial and ongoing training go, the online portal is very helpful. All of the information...

Oct 2021
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

We had integration with another program, but the integration hasn't worked in years. There are some...

Oct 2021
||
(0)
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Manager

Other Observations & Comments

We don't get new technology because it is too expensive or because what we have is functioning, so...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

The vendor could improve the map accuracy. There are not a lot of things wrong with the system....

Oct 2021
||
(0)
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 or  to see details.

Manager

Service and Support

Every now and then, STANLEY Healthcare asks us whether there is any enhancement that would help us.

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

I like MobileView for several reasons. It does well with asset tracking. I have also really been...

Oct 2021
||
(0)
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 or  to see details.

Manager

Service and Support

I wish MobileView would integrate with our hospital's main clinical system. Doing real-time patient...

Oct 2021
||
(0)
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Manager

Relationship

STANLEY Healthcare has been a very committed and good partner. We did have an account-executive...

Oct 2021
||
(0)
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 or  to see details.

Manager

Implementation and Training

STANLEY Healthcare is not able to get training packages together. We have struggled with not having...

Oct 2021
||
(0)
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 or  to see details.

Manager

Service and Support

I have ongoing support issues. STANLEY Healthcare is supposed to know their product better than...

Oct 2021
||
(0)
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Manager

Relationship

The system meets our needs today, but our needs are changing rapidly. Strategically, the vendor must...

Oct 2021
||
(0)
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Analyst/Coordinator

Technology

We might try to find a different option because we have had some issues with the product. We have...

Oct 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is pretty basic. The functionality is there, and it works all the time. I like the whole...

Oct 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

STANLEY Healthcare went to a subcontractor for support, and that was a good thing. So they have that...

Oct 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Future Outlook

STANLEY Healthcare has been forthcoming about some upcoming products. We will be able to take...

Oct 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

I would rate STANLEY Healthcare's team as high as I could. Anytime I call, they are willing to help....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have had calls with one of the executives and some other folks from STANLEY Healthcare. Those...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

MobileView is a really good piece of software. The product upgrades have been very good lately. When...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I don't agree with STANLEY Healthcare’s pricing model. We have been a client with them for a long...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Training from STANLEY Healthcare is nonexistent. I do the training. If I were to ask STANLEY to come...

Oct 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If I could, I would change the form factor of the asset tag. With every one of my tag deployments,...

Oct 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Technology

I would like to find some way to increase the product’s battery life. The battery life is not as...

Oct 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Technology

The product’s external temperature probe proves to be a real hassle, especially when it comes to...

Oct 2021
||
(0)
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 or  to see details.

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