MobileView (Hardware & Software)
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
We really like the product. The quality is very good. We did an upgrade a while ago, and that went...
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MobileView is a little expensive. It is worth the cost, but the cost is tough on us.
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I get lost in the product sometimes. There are a couple of little things that I would like STANLEY...
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STANLEY Healthcare does a very good job of being proactive. They send me a PDF catalog of their...
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We are a unique client, and STANLEY Healthcare helped us figure out how to use the product to meet...
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The vendor has been a little slow to fix a couple of things that we found after we upgraded to the...
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STANLEY Healthcare is doing really well. They reach out to us when there are new versions of the...
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We have seen an increase in the cost of the system's tags. That is partly because the vendor changed...
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MobileView is great. We have done a lot of good things with it. We save equipment from getting lost...
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There have been times when STANLEY Healthcare has done things for us and hasn't charged us for anything....
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The online portal for training is very helpful. All the information is there. I recommend the...
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We had an integration with a program, and that hasn’t worked in years. There are some instances that...
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We don’t get new technology in MobileView. I know there is a lot more out there now. Maybe that is a...
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I don’t know whether the issue is something internal or something STANLEY Healthcare could fix, but...
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I don’t know whether the vendor gets in contact with my management. I am not sure whether they...
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We are very happy with the vendor, and we continue to use them. Their technical support is good....
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We have had great success with the product. We have had good after-sales support and new product...
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The one thing that the vendor doesn't really have embedded in their service and support is on-site...
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We are excited about the vendor's staff distress button because we have had some tense situations...
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Some of the functionality is already paid for, but our organization is not willing to take the time...
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The support that we have been getting from the vendor has been excellent. Whenever we have opened a...
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Our C-level leadership is not horribly interested in spending money on the system. I have lost sight...
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I don't know how to use the system really well. It took a while for me to figure out how to set up a...
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We talk with STANLEY Healthcare and let them know how things are operating and how employees are...
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Our pain point with STANLEY Healthcare would be their service. They don't have enough well-trained technicians....
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There have been a few issues with the MobileView tags and with batteries falling off. We have looked...
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Our account team definitely keeps their promises with everything, but if all of those team members...
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Initially, STANLEY Healthcare did charge for everything, and every tag we bought had three different...
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The MobileView platform covers multiple solutions. The vendor's environmental monitoring solution...
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There is only one person at STANLEY Healthcare that will call me and say that they are seeing a...
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We went through a vendor selection process to replace our mobile asset tracking vendor, and the...
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STANLEY Healthcare's implementation team is terrible. The vendor isn't able to provide competent...
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There is a leadership problem with STANLEY Healthcare because they notoriously change their...
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We had a few on-site trainings, but they were not rated very high. No one was happy with the last...
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We have access to support people. We have customer satisfaction people. We have sales...
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Our other vendor monitors things and proactively tells us when there is an issue, but STANLEY...
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For the most part, our experience with STANLEY Healthcare is pretty good. Everything in the product...
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STANLEY Healthcare's technology is changing, and with those changes, we are being forced to move to...
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We have been after STANLEY Healthcare about their training for several years. We wanted to become a...
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STANLEY Healthcare has some super sharp, fantastic tech support people, and if some of those people...
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STANLEY Healthcare needs to work on their user group conferences. Even if the conferences are...
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The integration of the platform is strong. It plays well into what STANLEY Healthcare can offer us...
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One area where STANLEY Healthcare is not meeting expectations is in reporting structures. The system...
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We found bugs in the platform and sent information about them to the vendor's research and...
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In terms of customer satisfaction, we really haven't gotten the results we have been looking for....
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My biggest issue with STANLEY Healthcare is that they don't have an on-site support model. If we...
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We have had some pretty big issues with implementation services. We don't always use STANLEY...
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The quality of MobileView is excellent. We think we chose the right technical solution. The business...
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STANLEY Healthcare's services could use improvement in terms of delivery methodology and standards....
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The vendor's prepared training content is always strong. What is not strong is in their live...
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I would buy MobileView again, but understanding a lot more about the workflows, I would be a...
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I am not aware of STANLEY Healthcare doing any ongoing training.
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We have had some issues integrating MobileView with our nurse call system. I am not sure that the...
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There have been some situations where we have been told by the salespeople that something was...
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If I have any issues, they are solved quickly, though there haven't been many lately. STANLEY...
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The implementation and management of the infant protection system with new Wi-Fi are horrible. The...
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With temperature monitoring, STANLEY Healthcare is very good at selling a product, but they really...
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MobileView is great. We have done a lot of good things with the system. We have saved equipment from...
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There have been times when STANLEY Healthcare has trialed some equipment here without charging us....
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As far as initial and ongoing training go, the online portal is very helpful. All of the information...
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We had integration with another program, but the integration hasn't worked in years. There are some...
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We don't get new technology because it is too expensive or because what we have is functioning, so...
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The vendor could improve the map accuracy. There are not a lot of things wrong with the system....
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Every now and then, STANLEY Healthcare asks us whether there is any enhancement that would help us.
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I like MobileView for several reasons. It does well with asset tracking. I have also really been...
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I wish MobileView would integrate with our hospital's main clinical system. Doing real-time patient...
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STANLEY Healthcare has been a very committed and good partner. We did have an account-executive...
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STANLEY Healthcare is not able to get training packages together. We have struggled with not having...
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I have ongoing support issues. STANLEY Healthcare is supposed to know their product better than...
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The system meets our needs today, but our needs are changing rapidly. Strategically, the vendor must...
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We might try to find a different option because we have had some issues with the product. We have...
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The product is pretty basic. The functionality is there, and it works all the time. I like the whole...
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STANLEY Healthcare went to a subcontractor for support, and that was a good thing. So they have that...
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STANLEY Healthcare has been forthcoming about some upcoming products. We will be able to take...
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I would rate STANLEY Healthcare's team as high as I could. Anytime I call, they are willing to help....
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I have had calls with one of the executives and some other folks from STANLEY Healthcare. Those...
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MobileView is a really good piece of software. The product upgrades have been very good lately. When...
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I don't agree with STANLEY Healthcare’s pricing model. We have been a client with them for a long...
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Training from STANLEY Healthcare is nonexistent. I do the training. If I were to ask STANLEY to come...
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If I could, I would change the form factor of the asset tag. With every one of my tag deployments,...
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I would like to find some way to increase the product’s battery life. The battery life is not as...
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The product’s external temperature probe proves to be a real hassle, especially when it comes to...
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Our teams love MobileView. If we need to find a certain piece of equipment, we can. The system has...
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My people have been asking for a wand to detect tags in the trash. We have an alarm that goes off if...
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MobileView is our RTLS solution of choice. There is nurse tracking and flow, and that ties into our...
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We decided that MobileView would be our RTLS of choice because of the vendor's excellent customer...
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I can pick up the phone and have a direct conversation with the vendor's executives. The vendor met...
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STANLEY Healthcare reduces inventory shrinkage and tracks the location of our assets. I would like...
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STANLEY Healthcare has standard charges that we have to ask to have taken away because we do the...
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Our newer representative is not responsive or engaged. I can send three emails and not get a...
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I am very likely to recommend MobileView's environmental monitoring and asset tracking. I would not...
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I haven't seen a whole lot of changes related to the vendor's hand hygiene solution. Right now, that...
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Our upgrades with MobileView are never smooth. We always encounter issues that take time to fix. We...
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Other vendors with different pricing models will charge users for every upgrade, but STANLEY...
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Our sales representative is really good. STANLEY Healthcare has been true to their word.
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I have to escalate things and engage the vendor's executives in order to get things moving and...
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We used a couple of integration engines with MobileView. They are really good at turning over data.
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MobileView's environmental monitoring and asset tracking modules are pretty solid, reliable, and...
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MobileView's hand hygiene solution has been extremely challenging. We have watched the project grow...
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When we upgraded our nurse call system, we had to decide whether to stay with their service or go...
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Our most recent use case is what we call panic buttons. STANLEY Healthcare has tags that we issue to...
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It took us some time to come up with the right people to contact for our panic buttons use case, but...
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We have the patient tracking use case in our quiver, but we have only used it once or twice. We have...
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We use MobileView for staff tracking. That is what is integrated with our nurse call upstairs. We...
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We are a small, critical access hospital, but one thing we pride ourselves on is that we don’t hire...
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STANLEY Healthcare has been very quick about turnaround time. We just keep growing the system and...
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Every time we challenge STANLEY Healthcare with a use case, we come up with it.
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We were one of the small hospitals that got some of the ultra-cold vaccines, and STANLEY Healthcare...
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A number of years ago, STANLEY Healthcare actually came out to our site. We are just a small,...
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STANLEY Healthcare’s tech support is very good. We did an upgrade last winter that went fine. I have...
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