Cybersecurity Is Critical in Today's Environment
MobileView (Hardware & Software)
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Director
I would buy MobileView again, but understanding a lot more about the workflows, I would be a...
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Manager
I am not aware of STANLEY Healthcare doing any ongoing training.
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Manager
We have had some issues integrating MobileView with our nurse call system. I am not sure that the...
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Manager
There have been some situations where we have been told by the salespeople that something was...
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Manager
If I have any issues, they are solved quickly, though there haven't been many lately. STANLEY...
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Director
The implementation and management of the infant protection system with new Wi-Fi are horrible. The...
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Director
With temperature monitoring, STANLEY Healthcare is very good at selling a product, but they really...
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Manager
MobileView is great. We have done a lot of good things with the system. We have saved equipment from...
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Manager
There have been times when STANLEY Healthcare has trialed some equipment here without charging us....
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Manager
As far as initial and ongoing training go, the online portal is very helpful. All of the information...
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Manager
We had integration with another program, but the integration hasn't worked in years. There are some...
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Manager
We don't get new technology because it is too expensive or because what we have is functioning, so...
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Manager
The vendor could improve the map accuracy. There are not a lot of things wrong with the system....
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Manager
Every now and then, STANLEY Healthcare asks us whether there is any enhancement that would help us.
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Manager
I like MobileView for several reasons. It does well with asset tracking. I have also really been...
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Manager
I wish MobileView would integrate with our hospital's main clinical system. Doing real-time patient...
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Manager
STANLEY Healthcare has been a very committed and good partner. We did have an account-executive...
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Manager
STANLEY Healthcare is not able to get training packages together. We have struggled with not having...
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Manager
I have ongoing support issues. STANLEY Healthcare is supposed to know their product better than...
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Manager
The system meets our needs today, but our needs are changing rapidly. Strategically, the vendor must...
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Analyst/Coordinator
We might try to find a different option because we have had some issues with the product. We have...
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Analyst/Coordinator
The product is pretty basic. The functionality is there, and it works all the time. I like the whole...
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Analyst/Coordinator
STANLEY Healthcare went to a subcontractor for support, and that was a good thing. So they have that...
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Analyst/Coordinator
STANLEY Healthcare has been forthcoming about some upcoming products. We will be able to take...
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Analyst/Coordinator
I would rate STANLEY Healthcare's team as high as I could. Anytime I call, they are willing to help....
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Analyst/Coordinator
I have had calls with one of the executives and some other folks from STANLEY Healthcare. Those...
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Analyst/Coordinator
MobileView is a really good piece of software. The product upgrades have been very good lately. When...
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Analyst/Coordinator
I don't agree with STANLEY Healthcare’s pricing model. We have been a client with them for a long...
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Analyst/Coordinator
Training from STANLEY Healthcare is nonexistent. I do the training. If I were to ask STANLEY to come...
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Analyst/Coordinator
If I could, I would change the form factor of the asset tag. With every one of my tag deployments,...
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Analyst/Coordinator
I would like to find some way to increase the product’s battery life. The battery life is not as...
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Analyst/Coordinator
The product’s external temperature probe proves to be a real hassle, especially when it comes to...
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Manager
Our teams love MobileView. If we need to find a certain piece of equipment, we can. The system has...
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Manager
My people have been asking for a wand to detect tags in the trash. We have an alarm that goes off if...
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Manager
MobileView is our RTLS solution of choice. There is nurse tracking and flow, and that ties into our...
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Manager
We decided that MobileView would be our RTLS of choice because of the vendor's excellent customer...
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Manager
I can pick up the phone and have a direct conversation with the vendor's executives. The vendor met...
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CIO
STANLEY Healthcare reduces inventory shrinkage and tracks the location of our assets. I would like...
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Analyst/Coordinator
STANLEY Healthcare has standard charges that we have to ask to have taken away because we do the...
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Analyst/Coordinator
Our newer representative is not responsive or engaged. I can send three emails and not get a...
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Manager
I am very likely to recommend MobileView's environmental monitoring and asset tracking. I would not...
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Manager
I haven't seen a whole lot of changes related to the vendor's hand hygiene solution. Right now, that...
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Manager
Our upgrades with MobileView are never smooth. We always encounter issues that take time to fix. We...
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Manager
Other vendors with different pricing models will charge users for every upgrade, but STANLEY...
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Manager
Our sales representative is really good. STANLEY Healthcare has been true to their word.
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Manager
I have to escalate things and engage the vendor's executives in order to get things moving and...
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Manager
We used a couple of integration engines with MobileView. They are really good at turning over data.
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Manager
MobileView's environmental monitoring and asset tracking modules are pretty solid, reliable, and...
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Manager
MobileView's hand hygiene solution has been extremely challenging. We have watched the project grow...
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Manager
When we upgraded our nurse call system, we had to decide whether to stay with their service or go...
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Manager
Our most recent use case is what we call panic buttons. STANLEY Healthcare has tags that we issue to...
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Manager
It took us some time to come up with the right people to contact for our panic buttons use case, but...
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Manager
We have the patient tracking use case in our quiver, but we have only used it once or twice. We have...
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Manager
We use MobileView for staff tracking. That is what is integrated with our nurse call upstairs. We...
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Manager
We are a small, critical access hospital, but one thing we pride ourselves on is that we don’t hire...
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Manager
STANLEY Healthcare has been very quick about turnaround time. We just keep growing the system and...
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Manager
Every time we challenge STANLEY Healthcare with a use case, we come up with it.
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Manager
We were one of the small hospitals that got some of the ultra-cold vaccines, and STANLEY Healthcare...
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Manager
A number of years ago, STANLEY Healthcare actually came out to our site. We are just a small,...
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Manager
STANLEY Healthcare’s tech support is very good. We did an upgrade last winter that went fine. I have...
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Manager
I have consistently seen professional, quick responses from the vendor. If there is a glitch that...
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Manager
The vendor recently updated to their latest version, which has added analytics on the temperature...
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Manager
The vendor has training videos. I rarely go into those unless I need a very specific thing, but it...
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Manager
We would like to see the vendor integrating Bluetooth more. Wi-Fi gives location, but Bluetooth...
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Analyst/Coordinator
For location services, MobileView just didn't work that well. We had troubles, and one vendor said...
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Manager
There are things that need to be improved with the system. There are bugs that we discover with...
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Manager
We sometimes get an excuse from STANLEY Healthcare that they can’t fix something because it is part...
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Manager
When we install the tags, we often have to jiggle them because they don’t have a good connection. We...
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Manager
STANLEY Healthcare's support is great. I would recommend the system. It is a good, reliable, stable...
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Analyst/Coordinator
I really like MobileView for the temperature tags. The software has been good. The asset tracking...
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Analyst/Coordinator
My biggest issue with STANLEY Healthcare right now is money. The system requires a lot of tags. We...
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Analyst/Coordinator
Some of the use cases we were originally told that we could implement never came to fruition. The...
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Analyst/Coordinator
Some hardware goes out, but that is expected with patients. Some of the tags flake out or don't last...
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Analyst/Coordinator
The system doesn't integrate with our nurse call system, and that is our biggest headache right now....
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Analyst/Coordinator
The system has great use cases and is pretty solidly reliable. I would recommend the system...
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CIO
There is no communication from STANLEY Healthcare on an upgrade path. They don't communicate changes...
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CIO
MobileView's software configuration isn't user friendly, but STANLEY Healthcare does have good...
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Director
The system is pretty expensive, though I don’t know whether STANLEY Healthcare is nickel-and-diming...
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Director
I don’t hear from STANLEY Healthcare all that frequently. This system is not widely operationalized,...
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Manager
I would like to see STANLEY Healthcare be quicker to respond to new market technology. Their drive...
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Manager
Most vendors require clients to purchase all of the services they provide for certain products. We...
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Manager
The best thing about the system is that it is a one-stop shop. We get everything from STANLEY...
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Manager
MobileView most certainly is part of our long-term plans in terms of both the software and the...
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Manager
STANLEY Healthcare struggles with integration and interoperability. We can’t have the vendor come in...
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Manager
A few financial failures happened during the initial deployment. The vendor came back with a...
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Analyst/Coordinator
We were very successful with our last project around hygiene. We use the AeroScout solution to help...
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Analyst/Coordinator
We used the AeroScout solution for incident monitoring to make sure our pumps were working with the...
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Analyst/Coordinator
We have a lot of different projects running on the AeroScout platform. The platform is extremely...
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Analyst/Coordinator
The vendor delivers new technology. They are doing great work on their product. We absolutely get...
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Analyst/Coordinator
The support from STANLEY Healthcare is very good. They are proactive about monitoring for potential...
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Analyst/Coordinator
I recommend the system very openly. I give it a very strong recommendation. I think it is leading in...
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Analyst/Coordinator
The vendor's executive involvement is absolutely great. We get absolutely amazing support from the...
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Analyst/Coordinator
During COVID-19, we had a situation where there was a shortage of PPE. We informed STANLEY...
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Analyst/Coordinator
The vendor could improve on their reporting. There is always room for improvement, but the issues...
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Analyst/Coordinator
STANLEY Healthcare hasn't kept all of their promises to us. The vendor had some on-site support...
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Analyst/Coordinator
There have been issues with STANLEY Healthcare's timing of product releases. We had previously...
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Analyst/Coordinator
STANLEY Healthcare is working on a new version of MobileView, which has a cleaner, more refined...
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Analyst/Coordinator
STANLEY Healthcare doesn't send out technical bulletins. I have been involved with vendors that call...
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Analyst/Coordinator
We have had some pretty good staff members from STANLEY Healthcare that have stepped up and actually...
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Analyst/Coordinator
In terms of technology, STANLEY Healthcare deserves the absolute highest score compared to all...
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Analyst/Coordinator
STANLEY Healthcare proved to us that their product worked. The product is cheaper than other options...
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Analyst/Coordinator
Most vendors' products rely on pushing buttons. The AeroScout technology eliminates the compliance...
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Analyst/Coordinator
We don’t use some of MobileView's features because there was a miscommunication between departments....
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Analyst/Coordinator
Patient tracking is limited to certain buildings. That function is not enterprise-wide. We are not...
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Analyst/Coordinator
We are not using the AeroScout hygiene solution. We are still using some use cases to provide better...
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Manager
We are pleased with the upgrades. We are happy because something new is happening regularly...
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Manager
MobileView meets our needs, but STANLEY Healthcare is already working on new technology so that we...
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Manager
Executives at STANLEY Healthcare have given us briefings on where we are, what is coming, and any...
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Manager
When I am doing a patch for one of our systems and have to reboot the servers, STANLEY Healthcare's...
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Manager
We asked STANLEY Healthcare to train us so that we could do things on our own without needing their...
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Manager
MobileView definitely works as promoted. The improvements that STANLEY Healthcare makes are amazing....
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Manager
STANLEY Healthcare knows that any time I pick up the phone and go to the hierarchy when things...
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Manager
STANLEY Healthcare called me ahead of time about COVID-19. They had a new solution for tracking...
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Manager
STANLEY Healthcare is absolutely part of our long-term plans. Whenever I come across something I...
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Director
This solution is phenomenal if it has been installed properly and is maintained in-house. It is a...
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Director
The problem with STANLEY Healthcare is that they try to charge us for everything. We get some...
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Director
Health systems have to balance price and budget with utility. It is hard to find the utilization we...
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Director
We talked to a bunch of end users about the product, and they had no idea what their system could...
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Manager
We have made improvements to our use of MobileView. I would be more than happy to recommend the...
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Manager
I don't see my satisfaction with MobileView being any different over the next 12 months. I am very...
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Manager
We have been pretty happy overall with STANLEY Healthcare. There was a weird kerfuffle between them...
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Manager
So far, STANLEY Healthcare has kept their promises. They have been very good to us. But their...
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Manager
We don't have ongoing training from STANLEY Healthcare, and we didn't have them do any training when...
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Manager
The product does work, but it requires a lot of diligence. It is a complex system, and there are a...
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Manager
The product is good, simple, and easy to use. STANLEY Healthcare does a lot for us. We have...
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Manager
We have older hardware with STANLEY Healthcare, and we are waiting for the day when they can tell us...
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Manager
STANLEY Healthcare has remote monitoring services. They try to resolve issues with the...
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Director
The vendor is inconsistent with getting in front of customers and making sure that everyone is up to...
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Manager
MobileView is easy to use. It has high uptime, it is accurate, and it is easily programmed. The...
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Manager
STANLEY Healthcare could improve by helping partners upgrade their systems. I need to upgrade the...
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CIO
STANLEY Healthcare is doing well. They have an infant protection program that I am seriously...
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CIO
If we could add more choke points to doors, that would help us out. There is an alert program, but...
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Manager
The solution seems to be doing what we need it to do. It took us a little time to implement the...
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Manager
We would need to look at alternatives that might be out there before I would commit to purchasing...
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Analyst/Coordinator
The only thing STANLEY Healthcare said that they were bringing to the table during the COVID-19...
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Analyst/Coordinator
As far as coming out with a newer smaller tag goes, STANLEY Healthcare still uses the replaceable...
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Analyst/Coordinator
A new feature that we use of STANLEY Healthcare’s is their mobile version of MobileView, and we use...
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Analyst/Coordinator
We have had a feature request with STANLEY Healthcare that has been pending since the go-live. We...
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Analyst/Coordinator
STANLEY Healthcare released a tag that has bidirectional feedback, and that is kind of neat. So when...
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Analyst/Coordinator
STANLEY Healthcare's support is a gamble. The level of service we get depends on how severe the...
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Analyst/Coordinator
We haven’t had any big issues with the upgrades we have done. We have never had to do any rollbacks...
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Analyst/Coordinator
I don’t think we have ever utilized the vendor’s training services. We have a couple of new people...
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Analyst/Coordinator
Every so often, we have some glitches with upgrading the firmware on the vendor’s exciters. The...
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Analyst/Coordinator
We have quite a few integrations, and the vendor has done an excellent job of making sure everything...
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Analyst/Coordinator
The last upgrade we did was extremely terrible, and that was partially on the vendor’s side with...
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Analyst/Coordinator
The vendor’s software is pretty intuitive. It looks like it hasn’t had a facelift since the 1990s,...
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Analyst/Coordinator
The vendor responds to us pretty quickly whenever we have issues. The vendor monitors our systems,...
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Analyst/Coordinator
The vendor has shuffled their executive staff quite a bit. A lot of the higher-up people have left...
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Analyst/Coordinator
The vendor nickel-and-dimes for a lot of things. We pay for a lot more than what we get. The...
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Analyst/Coordinator
My recommendation of the system to a peer depends on what the peer’s use case and infrastructure...
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Analyst/Coordinator
I am hoping that better things will come with a future upgrade from STANLEY Healthcare. When we...
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Director
I like that MobileView uses existing Wi-Fi infrastructure, and we didn't have to put up a bunch of...
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Director
Our security people deal with MobileView on a much more intimate level than our nurses do. The...
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Director
There are a lot of alarms to deal with things that are part of the system that most of the end users...
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Director
We don’t use MobileView’s phone support too much. There is a service portal that users go through to...
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Director
The vendor was on-site when the system was first set up, but they weren’t here long enough. They...
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Director
The system isn’t that hard to figure out once we get in. We have to spend a little bit of time...
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Director
We have been waiting for a software upgrade for a few months. We are just trying to schedule it. As...
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Director
The vendor’s tech support is good. We have done some software upgrades, but after the upgrades, we...
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Director
The only people we have dealt with have been sales representatives and someone else who is very...
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Analyst/Coordinator
The vendor changed the model from buying a bulk set of licenses for the product to buying an...
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Analyst/Coordinator
The product saves us a considerable amount of money on the medications when we have an alert that a...
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Analyst/Coordinator
I haven't had much interaction with STANLEY Healthcare's support people, but when I do interact with...
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Analyst/Coordinator
I would like to see improvement with the alerts. Right now we get an email, but I would like to see...
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Analyst/Coordinator
This product has great ease of use. If we want to track something, locating things that might get...
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Analyst/Coordinator
We have been using this product for quite a while, and it does what I need it to do. I don't know...
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Manager
MobileView has a pretty steep maintenance fee, but then everything is incorporated in that, so we...
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Manager
With MobileView I am able to keep track of everything that is going out the door with our infusion...
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Manager
If I just look at the things that we are currently using, then I would say STANLEY Healthcare keeps...
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Manager
Some of the reporting functionality that our end users use is very convoluted, and it can be...
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Manager
STANLEY Healthcare is proactive, but they could probably be better. It would be great to get email...
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Analyst/Coordinator
Anytime we need a new tag or something, we have to purchase it, and it usually requires a license...
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Analyst/Coordinator
The support that I have received from the support team hasn’t been what I have wanted it to be. We...
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Analyst/Coordinator
If I run into trouble, I call the support people, and they get things resolved in a short amount of...
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Analyst/Coordinator
The vendor doesn’t offer any training. If there is any training that needs to be done, it would be...
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Analyst/Coordinator
The system is a very effective product. It is acceptable and works fairly well. Once we show users...
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Analyst/Coordinator
The product meets our organization’s needs, but it does have drawbacks. The major drawbacks would be...
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Analyst/Coordinator
With the current situation and the issues that we have run into with the development team, my...
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Manager
I would say that STANLEY Healthcare keeps 95% of their promises. They have some cool products coming...
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Manager
Every hospital should negotiate additional training for end users. STANLEY Healthcare did a great...
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Manager
STANLEY Healthcare is always working with us, and I would say that our satisfaction with them will...
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Manager
STANLEY Healthcare doesn't nickel-and-dime us. We have a partnership. As soon as COVID-19 hit,...
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