MobileView (Hardware & Software)
Filtered view: All

Subject Expert
Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

We really like the product. The quality is very good. We did an upgrade a while ago, and that went...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MobileView is a little expensive. It is worth the cost, but the cost is tough on us.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I get lost in the product sometimes. There are a couple of little things that I would like STANLEY...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare does a very good job of being proactive. They send me a PDF catalog of their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are a unique client, and STANLEY Healthcare helped us figure out how to use the product to meet...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been a little slow to fix a couple of things that we found after we upgraded to the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

STANLEY Healthcare is doing really well. They reach out to us when there are new versions of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have seen an increase in the cost of the system's tags. That is partly because the vendor changed...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MobileView is great. We have done a lot of good things with it. We save equipment from getting lost...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been times when STANLEY Healthcare has done things for us and hasn't charged us for anything....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The online portal for training is very helpful. All the information is there. I recommend the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had an integration with a program, and that hasn’t worked in years. There are some instances that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t get new technology in MobileView. I know there is a lot more out there now. Maybe that is a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know whether the issue is something internal or something STANLEY Healthcare could fix, but...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know whether the vendor gets in contact with my management. I am not sure whether they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are very happy with the vendor, and we continue to use them. Their technical support is good....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had great success with the product. We have had good after-sales support and new product...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The one thing that the vendor doesn't really have embedded in their service and support is on-site...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are excited about the vendor's staff distress button because we have had some tense situations...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the functionality is already paid for, but our organization is not willing to take the time...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support that we have been getting from the vendor has been excellent. Whenever we have opened a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our C-level leadership is not horribly interested in spending money on the system. I have lost sight...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know how to use the system really well. It took a while for me to figure out how to set up a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We talk with STANLEY Healthcare and let them know how things are operating and how employees are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our pain point with STANLEY Healthcare would be their service. They don't have enough well-trained technicians....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been a few issues with the MobileView tags and with batteries falling off. We have looked...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our account team definitely keeps their promises with everything, but if all of those team members...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, STANLEY Healthcare did charge for everything, and every tag we bought had three different...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The MobileView platform covers multiple solutions. The vendor's environmental monitoring solution...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is only one person at STANLEY Healthcare that will call me and say that they are seeing a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We went through a vendor selection process to replace our mobile asset tracking vendor, and the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare's implementation team is terrible. The vendor isn't able to provide competent...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a leadership problem with STANLEY Healthcare because they notoriously change their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a few on-site trainings, but they were not rated very high. No one was happy with the last...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have access to support people. We have customer satisfaction people. We have sales...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our other vendor monitors things and proactively tells us when there is an issue, but STANLEY...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, our experience with STANLEY Healthcare is pretty good. Everything in the product...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare's technology is changing, and with those changes, we are being forced to move to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been after STANLEY Healthcare about their training for several years. We wanted to become a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare has some super sharp, fantastic tech support people, and if some of those people...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare needs to work on their user group conferences. Even if the conferences are...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration of the platform is strong. It plays well into what STANLEY Healthcare can offer us...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One area where STANLEY Healthcare is not meeting expectations is in reporting structures. The system...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We found bugs in the platform and sent information about them to the vendor's research and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of customer satisfaction, we really haven't gotten the results we have been looking for....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My biggest issue with STANLEY Healthcare is that they don't have an on-site support model. If we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some pretty big issues with implementation services. We don't always use STANLEY...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The quality of MobileView is excellent. We think we chose the right technical solution. The business...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

STANLEY Healthcare's services could use improvement in terms of delivery methodology and standards....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's prepared training content is always strong. What is not strong is in their live...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy MobileView again, but understanding a lot more about the workflows, I would be a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not aware of STANLEY Healthcare doing any ongoing training.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some issues integrating MobileView with our nurse call system. I am not sure that the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been some situations where we have been told by the salespeople that something was...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I have any issues, they are solved quickly, though there haven't been many lately. STANLEY...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation and management of the infant protection system with new Wi-Fi are horrible. The...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With temperature monitoring, STANLEY Healthcare is very good at selling a product, but they really...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MobileView is great. We have done a lot of good things with the system. We have saved equipment from...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been times when STANLEY Healthcare has trialed some equipment here without charging us....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as initial and ongoing training go, the online portal is very helpful. All of the information...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had integration with another program, but the integration hasn't worked in years. There are some...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't get new technology because it is too expensive or because what we have is functioning, so...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could improve the map accuracy. There are not a lot of things wrong with the system....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every now and then, STANLEY Healthcare asks us whether there is any enhancement that would help us.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like MobileView for several reasons. It does well with asset tracking. I have also really been...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish MobileView would integrate with our hospital's main clinical system. Doing real-time patient...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare has been a very committed and good partner. We did have an account-executive...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare is not able to get training packages together. We have struggled with not having...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have ongoing support issues. STANLEY Healthcare is supposed to know their product better than...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system meets our needs today, but our needs are changing rapidly. Strategically, the vendor must...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We might try to find a different option because we have had some issues with the product. We have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is pretty basic. The functionality is there, and it works all the time. I like the whole...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

STANLEY Healthcare went to a subcontractor for support, and that was a good thing. So they have that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

STANLEY Healthcare has been forthcoming about some upcoming products. We will be able to take...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would rate STANLEY Healthcare's team as high as I could. Anytime I call, they are willing to help....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had calls with one of the executives and some other folks from STANLEY Healthcare. Those...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MobileView is a really good piece of software. The product upgrades have been very good lately. When...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't agree with STANLEY Healthcare’s pricing model. We have been a client with them for a long...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Training from STANLEY Healthcare is nonexistent. I do the training. If I were to ask STANLEY to come...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If I could, I would change the form factor of the asset tag. With every one of my tag deployments,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to find some way to increase the product’s battery life. The battery life is not as...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product’s external temperature probe proves to be a real hassle, especially when it comes to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our teams love MobileView. If we need to find a certain piece of equipment, we can. The system has...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My people have been asking for a wand to detect tags in the trash. We have an alarm that goes off if...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MobileView is our RTLS solution of choice. There is nurse tracking and flow, and that ties into our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We decided that MobileView would be our RTLS of choice because of the vendor's excellent customer...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can pick up the phone and have a direct conversation with the vendor's executives. The vendor met...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

STANLEY Healthcare reduces inventory shrinkage and tracks the location of our assets. I would like...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

STANLEY Healthcare has standard charges that we have to ask to have taken away because we do the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our newer representative is not responsive or engaged. I can send three emails and not get a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very likely to recommend MobileView's environmental monitoring and asset tracking. I would not...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't seen a whole lot of changes related to the vendor's hand hygiene solution. Right now, that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our upgrades with MobileView are never smooth. We always encounter issues that take time to fix. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other vendors with different pricing models will charge users for every upgrade, but STANLEY...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our sales representative is really good. STANLEY Healthcare has been true to their word.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have to escalate things and engage the vendor's executives in order to get things moving and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We used a couple of integration engines with MobileView. They are really good at turning over data.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MobileView's environmental monitoring and asset tracking modules are pretty solid, reliable, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MobileView's hand hygiene solution has been extremely challenging. We have watched the project grow...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we upgraded our nurse call system, we had to decide whether to stay with their service or go...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our most recent use case is what we call panic buttons. STANLEY Healthcare has tags that we issue to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It took us some time to come up with the right people to contact for our panic buttons use case, but...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have the patient tracking use case in our quiver, but we have only used it once or twice. We have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use MobileView for staff tracking. That is what is integrated with our nurse call upstairs. We...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are a small, critical access hospital, but one thing we pride ourselves on is that we don’t hire...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare has been very quick about turnaround time. We just keep growing the system and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every time we challenge STANLEY Healthcare with a use case, we come up with it.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were one of the small hospitals that got some of the ultra-cold vaccines, and STANLEY Healthcare...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A number of years ago, STANLEY Healthcare actually came out to our site. We are just a small,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

STANLEY Healthcare’s tech support is very good. We did an upgrade last winter that went fine. I have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles