MobileView (Hardware & Software)
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Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Director

Functionality and Upgrades

The vendor does a fair job of being proactive. They recently did a lot to enhance the usability and...

Jan 2023
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Director

Implementation and Training

We received very little initial training when we set up the system. The vendor's people spend less...

Jan 2023
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Director

Service and Support

Calling STANLEY Healthcare for technical help and waiting to get ahold of someone is a nightmare....

Jan 2023
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Director

Functionality and Upgrades

MobileView is an excellent product that does what it is designed to do very well. Its temperature...

Jan 2023
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Manager

Technology

The system is doing a good job, but we have had some trouble with temperature and humidity tags. It...

Jan 2023
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Manager

Functionality and Upgrades

We only have to change the system's batteries every now and then. The solution is low maintenance....

Jan 2023
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Manager

Service and Support

The vendor is a lot better at responding to us now. We used to have to call their support a lot...

Jan 2023
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Director

Interfacing and Integration

The biggest issue we have with the system is the size of the tags. We would like to see them go more...

Jan 2023
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Director

Service and Support

The vendor’s service department is second to none. They are extremely fast and responsive, and they...

Jan 2023
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Director

Other Observations & Comments

The product is pretty static. There was a big release, but that was a while ago, and we have not...

Jan 2023
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Director

Relationship

STANLEY Healthcare always reaches out to us for testing, which we really enjoy because we have a...

Jan 2023
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Analyst/Coordinator

Service and Support

When it comes to product updates, STANLEY Healthcare could offer more support. When I reach out to...

Jan 2023
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Analyst/Coordinator

Technology

My one criticism of MobileView is that I can't use it on my phone. I would like to get into the...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

MobileView is absolutely the best temperature monitoring system I have ever had. I love getting...

Jan 2023
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Analyst/Coordinator

Relationship

STANLEY Healthcare has reached out to us, and we have provided feedback about their products that...

Jan 2023
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Analyst/Coordinator

Service and Support

If another provider were looking at MobileView, I would tell them that when we started working with...

Jan 2023
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Analyst/Coordinator

Implementation and Training

STANLEY Healthcare doesn’t have any training unless we ask them specific questions.

Jan 2023
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Manager

Functionality and Upgrades

We have been having issues with MobileView's integration with our call system. We have been meeting...

Jan 2023
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Manager

Future Outlook

In terms of support, STANLEY Healthcare is trying, but things are not working out very well for...

Jan 2023
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Manager

Other Observations & Comments

I am still hopeful that STANLEY Healthcare will figure things out. The application needs to have...

Jan 2023
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Director

Functionality and Upgrades

We are heavily using the MobileView platform. We use it for temperature monitoring, asset...

Jan 2023
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Director

Functionality and Upgrades

MobileView has always worked very well. The system works great. The vendor has made some great...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

MobileView does a good job with temperature tracking and reports. It allows our staff to pull...

Jan 2023
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Analyst/Coordinator

Technology

I would like to see a smaller tag with better battery loss. I would also like the vendor to include...

Jan 2023
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Analyst/Coordinator

Service and Support

STANLEY Healthcare’s support could improve. People need to get on calls with us and accomplish...

Jan 2023
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Manager

Functionality and Upgrades

STANLEY Healthcare was purchased a while back, and the rats have been jumping ship. However, the key...

Dec 2022
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Director

Other Observations & Comments

The product is expensive, especially when we are dealing with the hardware. We spent a lot of money...

Dec 2022
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Director

Other Observations & Comments

There is a lot of investment behind the MobileView ecosystem. Typically, hospitals like us get so...

Dec 2022
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Director

Functionality and Upgrades

The vendor does well at meeting the goals of our institution, but I am not sure about their design...

Dec 2022
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Director

Other Observations & Comments

The vendor is in a transition phase off of legacy technology and looking ahead at Bluetooth Low...

Dec 2022
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Director

Technology

The product quality hasn't really changed a lot over the years. The hardware that the vendor...

Dec 2022
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Director

Other Observations & Comments

The product’s ease of use depends on what section we are using. The nurse call integration and...

Dec 2022
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Director

Service and Support

The vendor’s account team doesn't communicate well with us about what is on their road map. Beyond...

Dec 2022
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Director

Service and Support

Most of the vendor’s customers have to investigate their own problems. STANLEY Healthcare provides a...

Dec 2022
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Director

Relationship

We have developed a relationship with STANLEY Healthcare over the years where I have a lot of...

Dec 2022
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Director

Interfacing and Integration

We have MobileView servers as part of the STANLEY Healthcare solution. There is a lot of location...

Dec 2022
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Director

Functionality and Upgrades

Most things that we want to do are possible with what STANLEY Healthcare offers. We wanted staff...

Dec 2022
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Director

Functionality and Upgrades

STANLEY Healthcare’s application has great stability within the market, and it functions as...

Dec 2022
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Director

Functionality and Upgrades

MobileView has worked fine for us. The system works accurately in terms of how it is designed and...

Dec 2022
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Director

Technology

The major downfalls of the technology are the batteries and tags. They tend to fall off of devices,...

Dec 2022
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Manager

Lessons Learned

Configuring and maintaining the environment and configuring and maintaining the STANLEY Healthcare...

Nov 2022
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Manager

Interfacing and Integration

To get integration software built, we must get enough people on both sides willing to develop that...

Nov 2022
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Manager

Other Observations & Comments

We deployed a certain number of asset management tags, and STANLEY Healthcare ran into a supply...

Nov 2022
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Manager

Functionality and Upgrades

The tools that STANLEY Healthcare provides are pretty robust, and we are training our team in how to...

Nov 2022
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Manager

Relationship

We haven’t seen anything terribly negative with Securitas buying STANLEY Healthcare.

Nov 2022
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Manager

Service and Support

We work with the vendor's design engineers on their solutions and things that are challenging to our...

Nov 2022
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Manager

Relationship

STANLEY Healthcare keeps their promises, but we have to hold their feet to the fire. We catch them...

Nov 2022
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Manager

Service and Support

When there are system problems, we must uncover them first and then go to the vendor. Then they will...

Nov 2022
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Manager

Functionality and Upgrades

The biggest issue we have had with STANLEY Healthcare was some miscommunication as to what the...

Oct 2022
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CIO

Technology

STANLEY Healthcare's product is underutilized. It is a pretty powerful and stable system. I can’t...

Oct 2022
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CIO

Other Observations & Comments

I don’t remember having to ever escalate anything with STANLEY Healthcare. Our tech support people...

Oct 2022
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Analyst/Coordinator

ROI / Cost

The vendor gives us discounts, and they don’t charge us for some things. Almost everything is included....

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The upgrade process could be better. The upgrades take a lot of time and planning because we have a...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is easy and almost dummy proof. That is pretty good. We can use the product for staff...

Oct 2022
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Analyst/Coordinator

Relationship

STANLEY Healthcare is more of a partner than a vendor. If I have any problems, I can give them a...

Oct 2022
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Manager

Lessons Learned

STANLEY Healthcare does a train-the-trainer model, and that is fine for us, but we would really like...

Sep 2022
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Manager

Relationship

We get third-level engineering support when needed. Otherwise, we get day-to-day support, and we...

Sep 2022
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Manager

Functionality and Upgrades

We would be extremely likely to recommend STANLEY Healthcare. There is no product on the market...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The system doesn't support our integration or interoperability goals well, but that is because...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

At a certain point, some very large organizations that have limitations on how maps can be parsed up...

Sep 2022
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Analyst/Coordinator

Service and Support

When I put in a ticket and even if I put it in incorrectly, STANLEY Healthcare will contact me,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's web interface has been improved. There is now cross-browser support. The system used to...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

The product continues to operate with relative ease from an IT and customer usage standpoint. The...

Sep 2022
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Analyst/Coordinator

Service and Support

Our customer experience has greatly improved over the past year because we got one of our contacts...

Sep 2022
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Analyst/Coordinator

Relationship

STANLEY Healthcare does avoid charging, but the company is being bought out. We will see how that...

Sep 2022
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Analyst/Coordinator

Implementation and Training

There really isn't an active effort for ongoing training. When the vendor was still AeroScout, like...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Nothing has changed with the product. That is not necessarily a bad thing. The tags that I had a few...

Sep 2022
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Analyst/Coordinator

Service and Support

The vendor's support has improved a great deal. However, sometimes it takes a little effort to get...

Sep 2022
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Analyst/Coordinator

Lessons Learned

Organizations can implement everything with the product perfectly from an IT standpoint or from a...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The biggest problem we have with MobileView is that we cannot make it work in any browser other than...

Sep 2022
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Analyst/Coordinator

Implementation and Training

STANLEY Healthcare updated the software but didn't go over any changes in the system with me at that...

Sep 2022
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Analyst/Coordinator

Future Outlook

I forecast that my satisfaction will drop a notch, simply because of the current supply chain issue....

Sep 2022
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Analyst/Coordinator

Relationship

In the past, we had direct involvement with the top levels of the vendor's organization. Today, we...

Sep 2022
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Analyst/Coordinator

Relationship

STANLEY Healthcare partners pretty closely with their clients to make sure that the things that the...

Sep 2022
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VP/Other Executive

Relationship

There have been a lot of supply chain issues and costs to vendors this year, so there have been...

Sep 2022
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VP/Other Executive

Service and Support

The vendor's support is pretty good. We work basically all the way up to the top.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The asset management part of the system is flexible enough that each hospital can build their own...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We mostly use the system for environmental monitoring. There has been an increase in state-driven...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We want to see improvements in performance latency with the software and hardware. As we get into...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The system needs a design refresh. The design language of the product right now is roughly like the...

Sep 2022
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Director

Functionality and Upgrades

Once in a while, we get some weird interference, so it would be nice if that could be improved or if...

Aug 2022
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Director

Functionality and Upgrades

STANLEY Healthcare’s software and engines have gotten better, so there are fewer false positives,...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

STANLEY Healthcare has a very good product, but the system can get convoluted very quickly when we...

Jul 2022
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Analyst/Coordinator

Relationship

We would like to see STANLEY Healthcare actually communicate with us from time to time. A lot of...

Jul 2022
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Analyst/Coordinator

Service and Support

We pay an exorbitant amount of money for support from STANLEY Healthcare, and we feel it is not...

Jul 2022
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Manager

Service and Support

The support is decent. It sometimes takes longer than usual for the vendor to get back to me....

Jul 2022
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Manager

Lessons Learned

I would tell someone considering MobileView to make sure that their network is capable of handling...

Jul 2022
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Manager

Functionality and Upgrades

As far as the tags go, I have always liked them. They last awhile, and depending on how we set them...

Jul 2022
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Manager

Functionality and Upgrades

I think that once someone gets used to using the system, it is pretty user friendly. STANLEY...

Jul 2022
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Manager

Relationship

I would like to see the vendor take ownership of our issues a little more. For the installation, the...

Jul 2022
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Manager

Lessons Learned

I don’t think the justification process was nailed down at the beginning concerning what gets tagged...

Jul 2022
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Manager

Functionality and Upgrades

Our system has gotten worse in the past few months. Our network team made a configuration change...

Jul 2022
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Manager

Sales and Contracting

One of the things that the vendor promised when they did their sales pitch was battery life. They...

Jul 2022
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Manager

Functionality and Upgrades

The vendor has two different systems for the tags, and we have both of them in our environment. If a...

Jul 2022
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Manager

Relationship

STANLEY Healthcare is a large organization. They do listen to what we say and respond to us, but...

Jul 2022
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Manager

Functionality and Upgrades

The system is very strong. We migrated to STANLEY Healthcare's system to save after experiencing the...

Jul 2022
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Manager

Relationship

There were some issues with a recent upgrade, and the vendor was incredibly responsive and helped us...

Jul 2022
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Manager

ROI / Cost

STANLEY Healthcare charges extra if we want additional training.

Jul 2022
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Analyst/Coordinator

Technology

The more access points there are in a given area, the more accurate the product will be. If there is...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

I would buy the product again for the environmental monitoring functionality, but I would definitely...

Jun 2022
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Analyst/Coordinator

Sales and Contracting

The vendor is pretty straightforward. They may have exaggerated the accuracy of the product, but the...

Jun 2022
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Analyst/Coordinator

ROI / Cost

STANLEY Healthcare has been very good about not charging us for every little thing. They even give...

Jun 2022
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Analyst/Coordinator

Relationship

One of the things that I would like for the product to do is to generate a phone call to somebody....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The latest version of MobileView offers some significant improvements. The vendor built a new...

Jun 2022
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Analyst/Coordinator

Lessons Learned

MobileView is not a bad system, but users should understand the product's limitations. One of the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

STANLEY Healthcare hasn't really improved the product, but it doesn't really need to be improved....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty reliable. The temperature monitoring piece is pretty good.

Jun 2022
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Analyst/Coordinator

Service and Support

STANLEY Healthcare does a good job with support. We don’t have a ton of issues.

Jun 2022
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Director

Functionality and Upgrades

Sometimes, the solution's upgrades are a little difficult. I don't know whether that is because of...

Jun 2022
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Director

Relationship

When we were first implementing the system and doing different integrations, we worked with a few of...

Jun 2022
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Director

ROI / Cost

We do a lot of work with the vendor, and they have done a lot of good things for us. We don't have...

Jun 2022
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Director

Technology

Everything in the system could be a little easier and faster. We are pretty happy with the...

Jun 2022
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Director

Implementation and Training

The vendor's products do what the vendor says that they are going to do, and it is easy to implement...

Jun 2022
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Director

Technology

We keep expanding our use of the solution, so the solution isn't going anywhere. The solution saves...

Jun 2022
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Director

Relationship

STANLEY Healthcare keeps their promises. We have a really good team from them. I don't know whether...

Jun 2022
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Director

Service and Support

I am pretty satisfied with the vendor's support. If we have an issue, then we have one person who we...

Jun 2022
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Manager

Functionality and Upgrades

We really like the product. The quality is very good. We did an upgrade a while ago, and that went...

Apr 2022
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Manager

ROI / Cost

MobileView is a little expensive. It is worth the cost, but the cost is tough on us.

Apr 2022
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Manager

Functionality and Upgrades

I get lost in the product sometimes. There are a couple of little things that I would like STANLEY...

Apr 2022
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Manager

Service and Support

STANLEY Healthcare does a very good job of being proactive. They send me a PDF catalog of their...

Apr 2022
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Manager

Service and Support

We are a unique client, and STANLEY Healthcare helped us figure out how to use the product to meet...

Apr 2022
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Director

Service and Support

The vendor has been a little slow to fix a couple of things that we found after we upgraded to the...

Mar 2022
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Director

Relationship

STANLEY Healthcare is doing really well. They reach out to us when there are new versions of the...

Mar 2022
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Director

ROI / Cost

We have seen an increase in the cost of the system's tags. That is partly because the vendor changed...

Mar 2022
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Manager

Functionality and Upgrades

MobileView is great. We have done a lot of good things with it. We save equipment from getting lost...

Mar 2022
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Manager

ROI / Cost

There have been times when STANLEY Healthcare has done things for us and hasn't charged us for anything....

Mar 2022
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Manager

Future Outlook

The online portal for training is very helpful. All the information is there. I recommend the...

Mar 2022
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Manager

Interfacing and Integration

We had an integration with a program, and that hasn’t worked in years. There are some instances that...

Mar 2022
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Manager

Technology

We don’t get new technology in MobileView. I know there is a lot more out there now. Maybe that is a...

Mar 2022
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Manager

Technology

I don’t know whether the issue is something internal or something STANLEY Healthcare could fix, but...

Mar 2022
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Manager

Other Observations & Comments

I don’t know whether the vendor gets in contact with my management. I am not sure whether they...

Mar 2022
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