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MobileView (Hardware & Software) Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations & Comments
The system is pretty expensive, though I don’t know whether STANLEY Healthcare is nickel-and-diming...
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Director
Other Observations & Comments
I don’t hear from STANLEY Healthcare all that frequently. This system is not widely operationalized,...
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Manager
Technology
I would like to see STANLEY Healthcare be quicker to respond to new market technology. Their drive...
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Manager
Other Observations & Comments
Most vendors require clients to purchase all of the services they provide for certain products. We...
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Manager
Functionality and Upgrades
The best thing about the system is that it is a one-stop shop. We get everything from STANLEY...
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Manager
Service and Support
MobileView most certainly is part of our long-term plans in terms of both the software and the...
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Manager
Service and Support
STANLEY Healthcare struggles with integration and interoperability. We can’t have the vendor come in...
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Manager
ROI / Cost (care and feeding)
A few financial failures happened during the initial deployment. The vendor came back with a...
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Analyst/Coordinator
Functionality and Upgrades
We were very successful with our last project around hygiene. We use the AeroScout solution to help...
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Analyst/Coordinator
Functionality and Upgrades
We used the AeroScout solution for incident monitoring to make sure our pumps were working with the...
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Analyst/Coordinator
Interfacing and Integration
We have a lot of different projects running on the AeroScout platform. The platform is extremely...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor delivers new technology. They are doing great work on their product. We absolutely get...
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Analyst/Coordinator
Service and Support
The support from STANLEY Healthcare is very good. They are proactive about monitoring for potential...
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Analyst/Coordinator
Relationship
I recommend the system very openly. I give it a very strong recommendation. I think it is leading in...
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Analyst/Coordinator
Relationship
The vendor's executive involvement is absolutely great. We get absolutely amazing support from the...
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Analyst/Coordinator
Service and Support
During COVID-19, we had a situation where there was a shortage of PPE. We informed STANLEY...
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Analyst/Coordinator
Functionality and Upgrades
The vendor could improve on their reporting. There is always room for improvement, but the issues...
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Analyst/Coordinator
Service and Support
STANLEY Healthcare hasn't kept all of their promises to us. The vendor had some on-site support...
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Analyst/Coordinator
Functionality and Upgrades
There have been issues with STANLEY Healthcare's timing of product releases. We had previously...
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Analyst/Coordinator
Functionality and Upgrades
STANLEY Healthcare is working on a new version of MobileView, which has a cleaner, more refined...
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Analyst/Coordinator
Service and Support
STANLEY Healthcare doesn't send out technical bulletins. I have been involved with vendors that call...
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Analyst/Coordinator
Service and Support
We have had some pretty good staff members from STANLEY Healthcare that have stepped up and actually...
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Analyst/Coordinator
Technology
In terms of technology, STANLEY Healthcare deserves the absolute highest score compared to all...
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Analyst/Coordinator
Technology
STANLEY Healthcare proved to us that their product worked. The product is cheaper than other options...
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Analyst/Coordinator
Functionality and Upgrades
Most vendors' products rely on pushing buttons. The AeroScout technology eliminates the compliance...
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Analyst/Coordinator
Functionality and Upgrades
We don’t use some of MobileView's features because there was a miscommunication between departments....
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Analyst/Coordinator
Interfacing and Integration
Patient tracking is limited to certain buildings. That function is not enterprise-wide. We are not...
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Analyst/Coordinator
Other Observations & Comments
We are not using the AeroScout hygiene solution. We are still using some use cases to provide better...
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Manager
Functionality and Upgrades
We are pleased with the upgrades. We are happy because something new is happening regularly...
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Manager
Relationship
MobileView meets our needs, but STANLEY Healthcare is already working on new technology so that we...
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Manager
Relationship
Executives at STANLEY Healthcare have given us briefings on where we are, what is coming, and any...
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Manager
Service and Support
When I am doing a patch for one of our systems and have to reboot the servers, STANLEY Healthcare's...
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Manager
Implementation and Training
We asked STANLEY Healthcare to train us so that we could do things on our own without needing their...
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Manager
Relationship
MobileView definitely works as promoted. The improvements that STANLEY Healthcare makes are amazing....
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Manager
Relationship
STANLEY Healthcare knows that any time I pick up the phone and go to the hierarchy when things...
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Manager
Service and Support
STANLEY Healthcare called me ahead of time about COVID-19. They had a new solution for tracking...
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Manager
Future Outlook
STANLEY Healthcare is absolutely part of our long-term plans. Whenever I come across something I...
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Director
Functionality and Upgrades
This solution is phenomenal if it has been installed properly and is maintained in-house. It is a...
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Director
ROI / Cost (care and feeding)
The problem with STANLEY Healthcare is that they try to charge us for everything. We get some...
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Director
Other Observations & Comments
Health systems have to balance price and budget with utility. It is hard to find the utilization we...
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Director
Sales and Contracting
We talked to a bunch of end users about the product, and they had no idea what their system could...
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Manager
ROI / Cost (care and feeding)
We have made improvements to our use of MobileView. I would be more than happy to recommend the...
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Manager
Future Outlook
I don't see my satisfaction with MobileView being any different over the next 12 months. I am very...
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Manager
Service and Support
We have been pretty happy overall with STANLEY Healthcare. There was a weird kerfuffle between them...
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Manager
Relationship
So far, STANLEY Healthcare has kept their promises. They have been very good to us. But their...
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Manager
Implementation and Training
We don't have ongoing training from STANLEY Healthcare, and we didn't have them do any training when...
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Manager
Functionality and Upgrades
The product does work, but it requires a lot of diligence. It is a complex system, and there are a...
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Manager
Functionality and Upgrades
The product is good, simple, and easy to use. STANLEY Healthcare does a lot for us. We have...
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Manager
Functionality and Upgrades
We have older hardware with STANLEY Healthcare, and we are waiting for the day when they can tell us...
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Manager
Service and Support
STANLEY Healthcare has remote monitoring services. They try to resolve issues with the...
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Director
Implementation and Training
The vendor is inconsistent with getting in front of customers and making sure that everyone is up to...
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Manager
Technology
MobileView is easy to use. It has high uptime, it is accurate, and it is easily programmed. The...
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Manager
Functionality and Upgrades
STANLEY Healthcare could improve by helping partners upgrade their systems. I need to upgrade the...
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CIO
Functionality and Upgrades
STANLEY Healthcare is doing well. They have an infant protection program that I am seriously...
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CIO
Technology
If we could add more choke points to doors, that would help us out. There is an alert program, but...
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Manager
Functionality and Upgrades
The solution seems to be doing what we need it to do. It took us a little time to implement the...
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Manager
Lessons Learned
We would need to look at alternatives that might be out there before I would commit to purchasing...
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Analyst/Coordinator
Service and Support
The only thing STANLEY Healthcare said that they were bringing to the table during the COVID-19...
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Analyst/Coordinator
Future Outlook
As far as coming out with a newer smaller tag goes, STANLEY Healthcare still uses the replaceable...
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Analyst/Coordinator
Functionality and Upgrades
A new feature that we use of STANLEY Healthcare’s is their mobile version of MobileView, and we use...
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Analyst/Coordinator
Relationship
We have had a feature request with STANLEY Healthcare that has been pending since the go-live. We...
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Analyst/Coordinator
Functionality and Upgrades
STANLEY Healthcare released a tag that has bidirectional feedback, and that is kind of neat. So when...
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Analyst/Coordinator
Service and Support
STANLEY Healthcare's support is a gamble. The level of service we get depends on how severe the...
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Analyst/Coordinator
Functionality and Upgrades
We haven’t had any big issues with the upgrades we have done. We have never had to do any rollbacks...
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Analyst/Coordinator
Other Observations & Comments
I don’t think we have ever utilized the vendor’s training services. We have a couple of new people...
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Analyst/Coordinator
Functionality and Upgrades
Every so often, we have some glitches with upgrading the firmware on the vendor’s exciters. The...
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Analyst/Coordinator
Functionality and Upgrades
We have quite a few integrations, and the vendor has done an excellent job of making sure everything...
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Analyst/Coordinator
Functionality and Upgrades
The last upgrade we did was extremely terrible, and that was partially on the vendor’s side with...
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Analyst/Coordinator
Functionality and Upgrades
The vendor’s software is pretty intuitive. It looks like it hasn’t had a facelift since the 1990s,...
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Analyst/Coordinator
Service and Support
The vendor responds to us pretty quickly whenever we have issues. The vendor monitors our systems,...
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Analyst/Coordinator
Relationship
The vendor has shuffled their executive staff quite a bit. A lot of the higher-up people have left...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor nickel-and-dimes for a lot of things. We pay for a lot more than what we get. The...
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Analyst/Coordinator
Lessons Learned
My recommendation of the system to a peer depends on what the peer’s use case and infrastructure...
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Analyst/Coordinator
Future Outlook
I am hoping that better things will come with a future upgrade from STANLEY Healthcare. When we...
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Director
Functionality and Upgrades
I like that MobileView uses existing Wi-Fi infrastructure, and we didn't have to put up a bunch of...
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Director
Functionality and Upgrades
Our security people deal with MobileView on a much more intimate level than our nurses do. The...
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Director
Functionality and Upgrades
There are a lot of alarms to deal with things that are part of the system that most of the end users...
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Director
Service and Support
We don’t use MobileView’s phone support too much. There is a service portal that users go through to...
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Director
Implementation and Training
The vendor was on-site when the system was first set up, but they weren’t here long enough. They...
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Director
Functionality and Upgrades
The system isn’t that hard to figure out once we get in. We have to spend a little bit of time...
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Director
Future Outlook
We have been waiting for a software upgrade for a few months. We are just trying to schedule it. As...
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Director
Service and Support
The vendor’s tech support is good. We have done some software upgrades, but after the upgrades, we...
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Director
Service and Support
The only people we have dealt with have been sales representatives and someone else who is very...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor changed the model from buying a bulk set of licenses for the product to buying an...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The product saves us a considerable amount of money on the medications when we have an alert that a...
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Analyst/Coordinator
Service and Support
I haven't had much interaction with STANLEY Healthcare's support people, but when I do interact with...
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Analyst/Coordinator
Functionality and Upgrades
I would like to see improvement with the alerts. Right now we get an email, but I would like to see...
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Analyst/Coordinator
Functionality and Upgrades
This product has great ease of use. If we want to track something, locating things that might get...
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Analyst/Coordinator
Functionality and Upgrades
We have been using this product for quite a while, and it does what I need it to do. I don't know...
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Manager
ROI / Cost (care and feeding)
MobileView has a pretty steep maintenance fee, but then everything is incorporated in that, so we...
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Manager
Functionality and Upgrades
With MobileView I am able to keep track of everything that is going out the door with our infusion...
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Manager
Relationship
If I just look at the things that we are currently using, then I would say STANLEY Healthcare keeps...
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Manager
Functionality and Upgrades
Some of the reporting functionality that our end users use is very convoluted, and it can be...
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Manager
Relationship
STANLEY Healthcare is proactive, but they could probably be better. It would be great to get email...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Anytime we need a new tag or something, we have to purchase it, and it usually requires a license...
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Analyst/Coordinator
Service and Support
The support that I have received from the support team hasn’t been what I have wanted it to be. We...
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Analyst/Coordinator
Service and Support
If I run into trouble, I call the support people, and they get things resolved in a short amount of...
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Analyst/Coordinator
Other Observations & Comments
The vendor doesn’t offer any training. If there is any training that needs to be done, it would be...
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Analyst/Coordinator
Functionality and Upgrades
The system is a very effective product. It is acceptable and works fairly well. Once we show users...
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Analyst/Coordinator
Technology
The product meets our organization’s needs, but it does have drawbacks. The major drawbacks would be...
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Analyst/Coordinator
Future Outlook
With the current situation and the issues that we have run into with the development team, my...
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Manager
Relationship
I would say that STANLEY Healthcare keeps 95% of their promises. They have some cool products coming...
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Manager
Implementation and Training
Every hospital should negotiate additional training for end users. STANLEY Healthcare did a great...
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Manager
Relationship
STANLEY Healthcare is always working with us, and I would say that our satisfaction with them will...
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Manager
ROI / Cost (care and feeding)
STANLEY Healthcare doesn't nickel-and-dime us. We have a partnership. As soon as COVID-19 hit,...
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Analyst/Coordinator
Service and Support
STANLEY Healthcare's communication is consistently good. It has been throughout the entire COVID-19...
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Analyst/Coordinator
Relationship
STANLEY Healthcare has been very good about keeping up with the times and delivering new technology...
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Analyst/Coordinator
Implementation and Training
We have to be proactive and seek out training from STANLEY Healthcare. One of my colleagues has been...
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Analyst/Coordinator
Functionality and Upgrades
We have problems here and there with STANLEY Healthcare's product working with our door hardware. It...
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Analyst/Coordinator
Other Observations & Comments
The solution requires a medium amount of maintenance. It is hard to get the nursing floor to take...
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Analyst/Coordinator
Implementation and Training
There is hardly any training at all outside of some documents. The vendor has offered training, but...
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Analyst/Coordinator
Service and Support
In the past, some issues have been escalated, and the vendor did seem to have some senior executives...
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Analyst/Coordinator
Service and Support
We haven’t had any issues with the vendor’s support through the COVID-19 crisis. They have been in...
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Analyst/Coordinator
Implementation and Training
The vendor doesn’t proactively reach out very often to train, at least for our site. Their training...
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Analyst/Coordinator
Technology
In terms of overall product quality, the user interface has not been updated in quite some time. The...
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Analyst/Coordinator
Relationship
In terms of the vendor’s service being proactive, our site representative calls me very often just...
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Analyst/Coordinator
Interfacing and Integration
As far as receiving our money’s worth, I am a bit more strict about the vendor’s outcomes. Overall,...
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Manager
Functionality and Upgrades
An employee asked me whether we could potentially implement an RTLS and be ready to go live. That...
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Manager
Functionality and Upgrades
We are looking at implementing tags to show staff duress. The information can come on the same tags...
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Manager
Service and Support
I have a very good relationship with our account manager. That person follows the rules of the road....
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Manager
ROI / Cost (care and feeding)
We are not nickel-and-dimed. We built an enterprise infrastructure to support our organization, so...
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Manager
Functionality and Upgrades
The vendor is a group of innovators. My only problem with them is the fact that a lot of their R&D...
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Manager
Sales and Contracting
I have the most laidback salesperson in the world who doesn’t sell to us. We just call that person,...
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Analyst/Coordinator
Functionality and Upgrades
Originally, the product was used for throughput and analytics. But the clinic was never happy with...
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Analyst/Coordinator
Functionality and Upgrades
We have tested some badges or tags on devices, and that was pretty helpful because the staff could...
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Analyst/Coordinator
Functionality and Upgrades
We engaged with STANLEY Healthcare for a huge project, and things got off to a really rough start....
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Analyst/Coordinator
Implementation and Training
Our implementation of the product was absolutely horrendous. We went into using the product with...
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Analyst/Coordinator
Implementation and Training
The training from STANLEY Healthcare has been pretty good. We had a trainer come out a couple of...
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Manager
ROI / Cost (care and feeding)
Our end users find the system very easy to use. We haven’t really expanded the use of what we have....
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Manager
Relationship
We have regular meetings with the executives. They highlight different solutions they have that we...
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Manager
Functionality and Upgrades
The support is very good. The quality of the product is very high. We have a very low failure rate....
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Manager
Win/Loss - Why they were selected (by current clients)
We do our due diligence every couple of years and look at our vendors. But we have not moved. That...
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Manager
Other Observations & Comments
Every once in a while, we get a bad tag during the warranty period. But STANLEY Healthcare is very...
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Manager
Service and Support
We didn’t need anything on the reporting analytics. But STANLEY Healthcare was a tremendous help...
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Manager
Service and Support
STANLEY Healthcare’s service and support are top notch. I work with quite a wide range of vendors...
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Manager
Implementation and Training
The initial training was very good. We had on-site support when we first went live. We have deployed...
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Manager
Functionality and Upgrades
I was very fortunate to have an expert SQL-query developer when we brought in MobileView. We have a...
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Director
Functionality and Upgrades
When we had the system up and going, it was actually working well. Whether the system is part of our...
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Director
Functionality and Upgrades
The system worked well for us because we had it set up for our switchboard operators. They had the...
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Director
Implementation and Training
The initial training was good, but we aren't really using any ongoing training.
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Director
Service and Support
When we first reached out, we actually had a VAR that we went through, and that person worked with...
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Manager
Other Observations & Comments
Working with STANLEY Healthcare is great. I enjoy their technical support, but I wouldn't mind...
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Manager
Functionality and Upgrades
With the exception of patient flow technology, the vendor has done everything on their part. It is...
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Manager
Functionality and Upgrades
STANLEY Health has included Tableau's system as their data analytics and reporting platform, and...
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Manager
Functionality and Upgrades
Whether we receive our money's worth is pretty intangible. Recently, we had a serious event with a...
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Manager
Relationship
MobileView allows us a set of optics that we can't get from anywhere else. As a platform, we have no...
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Manager
Relationship
We aren't doing anything differently for COVID-19 than we always have done. The vendor's support...
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Manager
ROI / Cost (care and feeding)
When it comes to avoiding charging for every little thing, I would say that STANLEY Healthcare is...
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Manager
Implementation and Training
I don't really use the vendor's implementation services. We have an internal implementation team,...
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Manager
Implementation and Training
Most of the training that we do is on-the-job training. We don't really have a lot of background...
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Manager
Technology
The product is very stable. For a lot of the things that we have, the platform is very consistent. I...
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Manager
ROI / Cost (care and feeding)
The in-field battery replacement capabilities for the tags have been nonexistent, and that is a...
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Manager
Service and Support
I don't have to call support much for things like unexpected production downtime. I call support...
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Manager
Other Observations & Comments
The executive involvement from STANLEY Healthcare ebbs and flows. I typically get involved with new...
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Manager
Technology
In terms of staff safety, we have for a long time talked about using the button for staff duress,...
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Manager
Relationship
Our relationship with the vendor has been good. If I have had questions, I have gotten responses...
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Manager
Relationship
The vendor stays in contact with me. I am not going to say they try to sell me things because they...
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Manager
Other Observations & Comments
During a certain part of the COVID-19 crisis, the vendor was giving discounts when tags were being...
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Manager
ROI / Cost (care and feeding)
The vendor has been good about not charging for every little thing. We have a license for x amount...
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Manager
Other Observations & Comments
We aren’t sure whether the system is part of our long-term plans. Our particular system isn’t owned...
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Manager
Functionality and Upgrades
We want to track very specific things because of contact-type things. Overall, the system works well...
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Manager
Functionality and Upgrades
We have a couple of FTEs that manage and maintain the system. We have thousands of RTLS tags. That...
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Manager
Service and Support
The vendor is good. We have been working with them for a while. The support people are very...
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Manager
Functionality and Upgrades
The only thing that I would recommend that the vendor do better is the temperature reporting....
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Manager
Other Observations & Comments
I haven't really spoken with Stanley much. They used to visit us more in the beginning. We tried a...
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Manager
Functionality and Upgrades
The overall reliability of the system has been very good. The hardware really has no moving parts....
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Manager
Functionality and Upgrades
The vendor has been pretty static with new technology. They have kind of changed their tags and made...
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Manager
Functionality and Upgrades
The system is pretty low maintenance. Once it is up and running, it is pretty basic. I am the one...
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Manager
Functionality and Upgrades
We have been pretty successful with our system design. If we look at a map, we can see the device we...
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Analyst/Coordinator
ROI / Cost (care and feeding)
STANLEY Healthcare worked out a good agreement with us, so the pricing is fair. They were super...
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Analyst/Coordinator
Technology
We find bugs with STANLEY Healthcare’s product. The current design of the hand-hygiene module has...
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Analyst/Coordinator
Service and Support
We found that one of our other systems has technology that bleeds into and interferes with the...
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Analyst/Coordinator
Relationship
I feel that we have a really good work relationship with the vendor. As with any company, over the...
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Analyst/Coordinator
Functionality and Upgrades
During the COVID-19 pandemic, when we needed to move ventilators around, we could use the AeroScout...
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Analyst/Coordinator
Technology
The vendor’s hardware is pretty darn good. When it comes to our facility's investment in solutions,...
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Analyst/Coordinator
Service and Support
Customer service is what STANLEY Healthcare does best. They take the time to hear what we as the...
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CIO
Functionality and Upgrades
We needed to get tags to track ventilators so that we knew they were all accounted for. It took more...
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CIO
Service and Support
I used to have a sales representative that I worked with, but I don’t know who my main contact is...
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Manager
Service and Support
We get great support from STANLEY Healthcare. They are very responsive. They are willing to work...
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Manager
Relationship
We are very happy with STANLEY Healthcare. I would rate our overall satisfaction at the highest...
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Analyst/Coordinator
Functionality and Upgrades
I think the product is excellent technology. It is one of the best on the market. The vendor is...
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Analyst/Coordinator
Technology
There are plenty of update releases, but we would like to operate the system as soon as we can so...
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Analyst/Coordinator
Service and Support
STANLEY Healthcare's support people are very responsive. I don't like to open tickets because...
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Analyst/Coordinator
Functionality and Upgrades
MobileView is one of the best solutions. It is easy. Once organizations deploy the system, it is...
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Analyst/Coordinator
Sales and Contracting
I think STANLEY Healthcare is doing well because when we pay for professional services, they come...
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Analyst/Coordinator
Relationship
I would absolutely buy the product again. The vendor doesn't do promises, but they do what they say...
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Analyst/Coordinator
Functionality and Upgrades
I would absolutely recommend the product. The technology and the solution are great. The product...
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Manager
Functionality and Upgrades
We have been able to turn around our response times for equipment used by patients by using the...
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Manager
Other Observations & Comments
My overall satisfaction is slightly low, and the only reason for that is because of the issues with...
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Manager
Relationship
STANLEY Healthcare has kept all of their promises so far. They avoid charging for every little thing...
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Manager
Implementation and Training
Our initial and ongoing training gets a very low score because we haven't really received much. The...
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Manager
Technology
The tried-and-true part of the product works fine. Certain models of the device are our staples. But...
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Manager
Functionality and Upgrades
There are several types of tags on the RTLS devices. As STANLEY Healthcare rolls out certain...
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Manager
Technology
We are waiting on the form factors to come out for the asset tags so we don't have to unscrew that...
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Manager
Functionality and Upgrades
We are using our personal devices to manage the work devices. Because of the security requirements,...
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Manager
Interfacing and Integration
Overall, the products are great. MobileView integrates well. But there is an issue with the new...
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Manager
Technology
The vendor teases us with mockups of new technology. They say the technology is coming, and then we...
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Manager
Service and Support
If anything, the vendor's customer service is great. I have seen decent levels of executive involvement....
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Manager
Functionality and Upgrades
The product actually does drive tangible outcomes. We use the devices heavily throughout our...
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Manager
ROI / Cost (care and feeding)
Unlike some other vendors, STANLEY Healthcare is pretty open to negotiation.
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Manager
Relationship
I rarely see executives from STANLEY Healthcare. I never talk to them.
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Manager
Relationship
I have been through enough projects with STANLEY Healthcare to notice that their professional...
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Manager
Implementation and Training
STANLEY Healthcare’s training is not really in depth for the end users or for the administrators...
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Manager
Relationship
There is a bit of a disconnect between the professional services, presales, and account management...
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Director
Sales and Contracting
We had mixed results with the vendor. Our experience has been an evolution. We looked into the...
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Director
Functionality and Upgrades
We had most of our issues during the most recent upgrade.
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Director
Lessons Learned
Some of the limitations are based on the fact that we haven’t taken advantage of all of the things...
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