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Directory Commentary
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Subject Expert
Kyle Chilton
Senior Insights Director
KLAS Senior Insights Director - Kyle Chilton
 
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User Commentary

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Director

Loyalty, Relationship

Our experience with Directory has gone downhill. In the past, the solution was owned by a vendor...

Jan 2024
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Director

Product

We have seen some innovation with symplr. We use some of the new features, and there are some that...

Jan 2024
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Director

Loyalty, Product

Something that symplr has done to move the needle is consolidating their specialty structure between...

Jan 2024
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Director

Product, Value

The one benefit that we have gotten out of Directory is that we have consolidated all of the data...

Jan 2024
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Director

Loyalty, Product

One very important factor about this solution is I would be leery of using it straight out of the...

Jan 2024
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Manager

Relationship

Directory is not a bad product if it is stable and works the way it is supposed to work. But...

Jan 2024
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Manager

Operations

We have a very complex implementation of the product. If I were to train new staff members on this...

Jan 2024
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Manager

Relationship

symplr has one support person who is awesome. I would never say a disparaging word about that person...

Jan 2024
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Manager

Relationship, Value

We haven't gotten the support we need. That isn't entirely the vendor's fault, but when we started...

Jan 2024
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Manager

Value

The vendor doesn't charge for every little thing, but a lot of that is reflective of our...

Jan 2024
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Manager

Loyalty

We will go a couple of months where things seem like they are good, and then all of a sudden, the...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Directory is supposed to be an enterprise-grade product, but it has not operated that way. There are...

Dec 2023
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Analyst/Coordinator

Relationship

There has been some improvement in support for Directory as of late. We have had to inform symplr of...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

For Directory, things are trending better as of late. If things continue that way, we could get the...

Dec 2023
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Analyst/Coordinator

Relationship

My understanding is that symplr has different teams supporting their different products, so if a...

Dec 2023
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Analyst/Coordinator

Operations

For training on Directory, we help ourselves. I had to write my own training for our users.

Dec 2023
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Analyst/Coordinator

Product

We are putting huge amounts of extra effort into the product. If it is working, it is because we are...

Dec 2023
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Analyst/Coordinator

Product

I would purchase Directory again, but I would implement it differently because we did customizations...

Dec 2023
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Analyst/Coordinator

Relationship

We are dissatisfied. We asked the system to do a lot more than it was supposed to be able to do, and...

Dec 2023
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