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Performance Analytics (formerly Change Healthcare) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Analyst/Coordinator

Interfacing and Integration

Performance Analytics is very flexible. I can integrate any data we need to use into the data...

Jan 2021
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Analyst/Coordinator

Technology

Sometimes the speed of Performance Analytics is slow.

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

My score would be slightly lowered for supporting our interoperability goals because I am not sure...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

In terms of executive involvement, I have a person who is just fantastic. I can email that person...

Jan 2021
(0)
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Analyst/Coordinator

Future Outlook

I am very satisfied with Change Healthcare. They have good people who follow up with us. I really...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I don't think that there is nickel-and-diming with Change Healthcare. We get a really fair shake...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

I don't want to give the vendor a perfect score on the implementation services because we have a...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I personally get great support from Change Healthcare. They are responsive to us. They help us with...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

I would say Change Healthcare avoids charging for every little thing. In the past when we have had...

Jan 2021
(0)
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Manager

Technology

Every time something new comes out, I am told to get things loaded, so I would have to say Change...

Jan 2021
(0)
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Manager

Functionality and Upgrades

There is a lot of functionality in Performance Analytics. The vendor has been reinvesting dollars...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

As far as I know, Change Healthcare has delivered what they have promised. They avoid charging for...

Jan 2021
(0)
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 or  to see details.

Manager

Implementation and Training

We haven’t done training in so long. I am trying to think of the last time we did it. We were happy...

Jan 2021
(0)
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Manager

Interfacing and Integration

There are a few quirks to the product, but it is still a very high-quality product. The product...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The product is a big, complicated system, so I would have to give it a low score for ease of use....

Jan 2021
(0)
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Manager

Technology

Change Healthcare has introduced new things, and they were introducing some beginnings of some...

Jan 2021
(0)
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Manager

Relationship

Change Healthcare has been pretty proactive, and they have gotten much better in the last couple of...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

We use Performance Analytics for so much and do so many analytics in so many different ways. I have...

Jan 2021
(0)
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Manager

Other Observations & Comments

Given the market, I would easily recommend Performance Analytics. We have seen everything that is...

Jan 2021
(0)
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Manager

Relationship

Taking into account a couple of the things that are a little less than ideal, I would still say my...

Jan 2021
(0)
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Manager

Service and Support

Change Healthcare’s ongoing phone and web support people are pretty responsive. We have a standard...

Jan 2021
(0)
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Manager

Other Observations & Comments

Recently, the Change Healthcare Connected Analytics piece was spun off and acquired by Kaufman Hall...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We just did an upgrade, and it was painful, but we only upgrade every couple of years, so a certain...

Jan 2021
(0)
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Manager

Service and Support

For most things during the COVID-19 crisis, Change Healthcare has actually been fairly proactive and...

Jan 2021
(0)
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Manager

Relationship

When it comes to the utilization of the system and trying to be responsive and aware of what...

Jan 2021
(0)
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Manager

Functionality and Upgrades

When it comes to support issues, Change Healthcare is slower than we would like. That can be...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system works on a different platform than our other Change Healthcare system does, and it allows...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Most of the users that use the product are director-level and executive-level users. We have our...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Performance Analytics is a good, solid product. We have very little downtime. The product is easy to...

Dec 2020
(0)
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Manager

Other Observations & Comments

I would love to see some visualization component enhancements in Performance Analytics. That would...

Dec 2020
(0)
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Manager

Technology

The system works fine. We have very few service interruptions. The system is pretty easy to use.

Dec 2020
(0)
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Manager

Functionality and Upgrades

Sometimes, the upgrades for new things take a little bit longer than the upgrades for some other...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system isn’t really designed for end users. It is table driven, and we have to change drill...

Dec 2020
(0)
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VP/Other Executive

Future Outlook

Our future satisfaction depends on what happens with the upgrades. The upgrades are going to be more...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime. We basically have an annual maintenance contract, so our...

Dec 2020
(0)
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Manager

Service and Support

The vendor's support is fine. Sometimes the support people have to do a deep dive, and it can take a...

Dec 2020
(0)
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Manager

Interfacing and Integration

The tool is good. I would be likely to recommend it to others. The data from the system is clean,...

Dec 2020
(0)
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Manager

Other Observations & Comments

I would like to get more out of the system. I just haven't had the time to dive in. The system has a...

Dec 2020
(0)
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Analyst/Coordinator

Relationship

As far as executive involvement goes, I was contacted by one of the vendor’s executives when the...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

The ongoing support is very good. One example of proactive service would be when Change Healthcare...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

I feel like Change Healthcare has kept their promises, other than the revolving door with their...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For the end users, I wouldn’t say the data warehouse is intuitive, but once they learn it, it is not...

Nov 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Change Healthcare didn't give us anything for free during the COVID-19 pandemic. The vendor will...

Oct 2020
(0)
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Manager

Relationship

The vendor changed all of their project managers. I am a little uncertain about how things will go...

Oct 2020
(0)
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Manager

Implementation and Training

Change Healthcare has really nice calls that we can participate in where they go over new features....

Oct 2020
(0)
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Manager

Functionality and Upgrades

Performance Analytics could be better about things like budgeting. When we were budgeting, we had to...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Change Healthcare definitely drives tangible outcomes. We rely heavily on the data that we get from...

Oct 2020
(0)
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Director

Functionality and Upgrades

User adoption is slow, and users of financial systems are usually the last to get attention. But the...

Jul 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We are happy with Performance Analytics. It is getting long in the tooth right now. We are not quite...

Jul 2020
(0)
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Director

Service and Support

One of the things I like about Performance Analytics is that I can get somebody up and running...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Performance Analytics doesn't have a great front-end interface. There is a lot of clicking involved,...

Apr 2020
(0)
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Director

Functionality and Upgrades

We haven't used Performance Analytics very much since we have implemented a new application. We will...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

The question of whether we are receiving our money’s worth is tough to answer. Change Healthcare...

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would say the vendor doesn’t charge for every little thing. I guess they could, but we get a lot...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The vendor could have improved their subject matter experts who went with the older system. When we...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

For Performance Analytics, the vendor gives us additional training. Whenever we have needed...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I feel like the vendor is lagging a little on the Performance Analytics side. I know other places...

Apr 2020
(0)
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Manager

Relationship

I can call and talk to vendor executives and have a conversation. We have created a good...

Apr 2020
(0)
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Manager

Lessons Learned

We have seen some other products, and I would recommend that the vendor prepare for the future so...

Apr 2020
(0)
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Director

Lessons Learned

The vendor has tried to provide us with new technology, but we don’t purchase it. I think there are...

Apr 2020
(0)
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Director

Relationship

When we ask for enhancements, the vendor always listens. They provide enhancements each and every...

Apr 2020
(0)
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Director

Lessons Learned

The tool isn’t super easy to use. We can tell someone how to open up Excel and build a formula...

Apr 2020
(0)
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Director

Service and Support

The quality of support is very good. There are support people that proactively reach out to the...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

Some of the pricing that we have seen in the market seems to be driving better pricing. I am not...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor doesn’t charge us to fix things, and they don’t charge us independent of our normal...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The recent upgrades we have had with the vendor have been very good. The vendor support has been...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The product does not support our integration goals well; it is not integrated.

Apr 2020
(0)
 Thank you  Helpful

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Director

Relationship

The vendor keeps their promises eventually. When there is a need for specific enhancements, the...

Apr 2020
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

The vendor helps us with upgrades. The upgrades are more complicated than what our people can do, so...

Apr 2020
(0)
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Director

Other Observations & Comments

The ongoing training is particularly good. The initial training wasn’t good. Generally speaking, I...

Apr 2020
(0)
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Director

Interfacing and Integration

The system does well with integrating. I would give the tool a very high rating for that. Our issue...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Our recent upgrade was good. The system is not an expensive product. We have received our money’s...

Apr 2020
(0)
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Manager

Implementation and Training

I don’t think we have been offered any ongoing training, but from a technical side, training would...

Apr 2020
(0)
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Manager

Other Observations & Comments

The only thing is the active directory integration. The integration works for users but not for groups....

Apr 2020
(0)
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Manager

Relationship

The vendor keeps all of their promises more with the solution than they do with some of their other...

Apr 2020
(0)
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Manager

Future Outlook

The primary driver for moving away from the product is product related and not performance related....

Mar 2020
(0)
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Manager

Implementation and Training

The implementation of the product was incredibly painful and took three times longer than it should...

Mar 2020
(0)
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