Axiom Cost Accounting & Decision Support Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Relationship
Syntellis wants to partner with us in a lot of ways, but we aren't ready to partner with them to...
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Loyalty, Product
We are doing much more on the costing side of the solution than we ever have before. We have had...
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Relationship
Working with this vendor has been a good journey. Things were a little painful a couple of years ago...
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Loyalty, Product
I would recommend the solution. It is working well for us, but there is also no other option besides...
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Product
There is a job that we would run at the end of each cycle, and it used to run from anywhere up to 10...
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Relationship
Once we get to the right person, the support is great. Getting to the right person can be a...
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Relationship
Our group is very knowledgeable in terms of Axiom Cost Accounting & Decision Support and how to use...
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Product
As Axiom Cost Accounting & Decision Support stands, the enterprise decision support system is very...
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Relationship, Product
Syntellis has not done a full version update of the system in quite some time. They continue to...
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Operations, Product
Syntellis performs frequent platform updates, and those can be challenging. Completing and testing...
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Product
The integrated nature of Axiom Cost Accounting & Decision Support, especially when we have the full...
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Value
At times, it feels like Syntellis has shifted their approach since the merger with Strata. The...
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Relationship
We work closely with one individual at Syntellis who frequently helps us troubleshoot and focus on...
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Product
It is challenging to integrate some things into Axiom Cost Accounting & Decision Support. Also, the...
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Value
I used to think Axiom Cost Accounting & Decision Support had a lot of strengths, but as we get more...
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Product, Value
The system has some basic Power BI reports, but I wish it had more system-built Power BI tools or...
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Relationship
Sometimes, we really need help from Syntellis. However, I feel like their service isn't as timely as...
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Loyalty
The vendor’s company is evolving, so their product is changing. We are moving to Syntellis' latest...
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Value
We did a small upgrade that should have only affected the budget team, but I lost some of my files,...
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Operations, Product
Axiom Cost Accounting & Decision Support is definitely more intuitive than some of our other tools...
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Relationship
If we have an issue, our representative is on it. The vendor has regular calls with us. They are...
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Loyalty, Product
Syntellis is delivering new technology as part of their merger with Strata Decision Technology. The...
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Relationship
The vendor gets back to us in a reasonable time frame, but sometimes we wish it were faster. If they...
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Product
Others on our team import and export data, but I know there have been times when we have had to...
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Culture, Value
The vendor does charge for things. We have had some needs, and they wanted to charge us for those...
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Loyalty, Product
We decided not to upgrade to the new version of the solution, but we are definitely at a...
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Operations
We had a lot of issues and delays with our implementation of the system, and we aren't really happy...
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Product
Axiom Cost Accounting & Decision Support is an older platform, but as a whole, it generally works...
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Product
We use the tool mostly on the decision-support side. It is a key component of our reporting. We...
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Relationship
Syntellis answers the phone. If I called right now, they would answer. Not everybody is like that....
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Product
We pull reports in, including monthly reports, productivity reports, and daily reports. Almost...
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Relationship, Operations
We have been working with the team for a while, and we have new staff getting some additional...
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Operations
Axiom Cost Accounting & Decision Support is robust. However, it is not easy to use. It has a big...
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Culture, Value
If we add functionality or request a special report or something like that, we get an additional...
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Product
For all the business we do in Axiom Cost Accounting & Decision Support related to capital projects,...
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Relationship, Product
The system works really well. For an organization of our size, the system is a good fit and keeps...
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Product
My biggest concern with Syntellis is the interoperability piece. It is not efficient the way it is...
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Operations
I would like more educational tutorials from Syntellis. We need educational recorded webinars and...
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Product
Syntellis’ biggest strength is their consistency of data management and data interpretation. The...
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Loyalty, Product
Syntellis viewed service line definition development as part of cost accounting, and we had no idea...
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Product
Axiom Cost Accounting & Decision Support is much easier for new users than for users who have used...
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Loyalty, Product
One of our issues is the system's stability. The system has unexpected issues and instances of...
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Loyalty
We had to choose between Syntellis and another vendor, and we went with the devil we knew. We also...
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Relationship
I have always been a very dynamic and interactive partner with the vendor in terms of participating...
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Operations
Our implementation was very rough, and it was hard to get up to speed. However, now that we know how...
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Operations
The vendor's report training is a disaster and a waste of time. We ultimately trained ourselves. We...
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Operations
Our implementation of the system was awful. We had a lot of issues that we have had to keep going...
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Product
We use a lot of data, and we have maxed out our cloud space. The difficult thing with the Axiom Cost...
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Loyalty
There are a lot of customized processes in Axiom Cost Accounting & Decision Support. Transitioning...
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Product
Axiom Cost Accounting & Decision Support does exactly what the vendor says it can do, and it’s...
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Product
In general, Axiom Cost Accounting & Decision Support is a fine product. It has a lot of bells and...
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Value
We give other vendors a heck of a lot more money than we give Syntellis. When it comes to our...
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Loyalty
We are heavily invested in Syntellis' solution, and so far, we are happy with it. We are not looking...
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Operations
Syntellis' trainers could be more knowledgeable about what the product is capable of offering. Those...
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Value
Syntellis' cost accounting and decision support offerings are designed for analysts. They aren't at...
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Operations
The system has stayed pretty static for a long time. When we upgrade, Syntellis will sometimes add...
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Culture, Value
Compared to other vendors, Syntellis doesn't charge for every little thing. They are pretty clear on...
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Operations
The training is my biggest complaint with Syntellis, especially when we look at the definition of...
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Product
It seems like every time we go through an upgrade for Axiom Cost Accounting & Decision Support, I...
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Product
Nothing is ever perfect, and there are limitations. How we need to use Axiom Cost Accounting &...
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Operations, Product
Axiom Cost Accounting & Decision Support is pretty easy to use. Considering the lack of training...
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Relationship
I'm not sure that Syntellis has ever reached out to me about something that has been changing in...
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Relationship, Operations
Syntellis does a really good job of setting up open forums where we can hear people talk about...
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Product
I don't have a lot of complaints about Axiom Cost Accounting & Decision Support. The reporting is...
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Relationship
I like Syntellis’ help system. If I have an issue, I can submit a ticket through the web and keep...
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Relationship
Syntellis is very good at committing to something and meeting the deadline. If they don't meet a...
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Product
Axiom Cost Accounting & Decision Support’s strength is that it is a very user-friendly reporting...
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Relationship
Syntellis ultimately does keep promises, but there have been a lot of challenges. We just have so...
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Loyalty, Product, Value
We use Axiom Cost Accounting & Decision Support for a number of things in our organization,...
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Loyalty
With the acquisition by Strata Decision Technology, all of us who are on the system are holding our...
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Loyalty, Relationship
From a communication perspective, Strata Decision Technology's communication with their clients is...
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Loyalty, Product
We have had struggles with the system's reporting because we have to reindex constantly, but that is...
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Relationship
When we put in tickets with Syntellis, the follow-through is just not great; There is a slow...
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Product, Value
Overall, the product has been great. We have really enjoyed the whole different level of...
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Commentary Summary
Comment Type Breakout