Axiom Cost Accounting & Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
We had some rough waters with data mapping issues, but Syntellis’ team stepped up to address our...
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Operations
There is quite a bit of training involved with the product, but once we know how to use it, it is...
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Product
The decision support piece is very valuable to a lot of folks, and it is fairly agnostic compared to...
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Culture, Value
No one understands their book of business. No one knows whether they are making or losing money or...
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Value
As we move forward and understand bundle payments and the world of healthcare, we have to understand...
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Relationship, Operations
With regard to training, Syntellis has an optimization team, and I have that team on speed dial. I...
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Product
When looking at readmissions, there is functionality for flagging a patient and determining whether...
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Product
When I first got on Axiom Cost Accounting & Decision Support, I was a trailblazer; I kept up with...
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Product
Axiom Cost Accounting & Decision Support is in the cloud; Syntellis handles everything for upgrades....
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Loyalty, Product
If I want to add a column or a field within the system's database, right now, I have to know SQL....
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Loyalty, Product, Value
In order to do some functions that I want to do, I have to upgrade to the next release of Axiom Cost...
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Relationship
Syntellis listens to their clients. Some functionality in Axiom Cost Accounting & Decision Support...
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Relationship
Support from Syntellis is painful. Like with any vendor, the support varies depending on who we get...
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Loyalty
Since Syntellis combined with Strata Decision Technology and EPSi, there have been some...
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Operations, Product
Syntellis’ most recent upgrade was a big change. It was like a full-blown implementation again. We...
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Product
The product’s biggest strength is the consolidation of a lot of the financial data. We have the...
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Relationship
Syntellis should work on having more customer-based input on some of the things that they are...
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Operations
Everybody that the vendor’s implementation teams go out and work with has different setups and...
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Loyalty, Operations
We are transitioning to a new version of Axiom Enterprise Planning, and that implementation has been...
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Operations
Syntellis has a few really good, knowledgeable implementation folks, and that is one of their...
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Loyalty, Operations
My satisfaction with Syntellis will increase if we finish the implementation project without any...
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Product
Axiom Cost Accounting & Decision Support hasn't changed since 2020 because Syntellis is not doing...
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Operations
The vendor’s coordination of internal staff members was pretty much nonexistent during the...
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Product
We love Axiom Cost Accounting & Decision Support. There are a lot of good core strengths, such as...
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Operations
The initial implementation of Axiom Cost Accounting & Decision Support was excellent. Then we had a...
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Product
Decision support reports are extremely hard to write, so it is difficult for an end user to grasp...
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Operations
The initial training is really good with Syntellis; the ongoing training isn't so good. For the...
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Culture, Product
The system has some bugs; it isn't working exactly as the vendor said it would. We call the vendor,...
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Operations, Product
The system is a bit difficult to get around. Syntellis is making changes to it; it used to be Excel...
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Loyalty, Product
Years ago, we had a different system. We researched a lot of different systems and did a lot of...
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Relationship
This is just speculation, but Syntellis may be expanding a bit too fast. Compared to a few years...
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Loyalty, Product
I like how flexible and open the platform is. We have been a long-term user, and we do a lot of...
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Product
I would suggest that Syntellis work on their web-client interface because right now, it still looks...
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Product
I would like Syntellis to better understand the need for the data to do analysis. For example, we...
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Relationship
The Syntellis customer support people are really awesome. They are always there, and they reply back...
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Product
I like Axiom's system and the structure in terms of how it is set up. It is user friendly. It is a...
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Product
We have found some issues with the system, but we have also found some good results from our system....
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Product
The vendor didn't have enough reporting in place, so we built it out on our own. I would almost like...
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Relationship, Operations
We did an upgrade, and the vendor has kept their promises in terms of getting data into the system....
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Product
I would probably not buy the old version of the system again, but there have been upgrades, and it...
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Relationship
Syntellis could work on streamlining the upgrade process better. Our latest upgrade didn't start...
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Product
The product would likely work best for a small organization that has a simplified workflow; the...
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Loyalty
Syntellis was acquired and will be merging with Strata Decision Technology, so everything is up in...
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Product
The user interface for the field names is not good. We can have the same field name represent 10...
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Relationship
I have talked to people all up and down the chain at Syntellis. If we need something, we can get to...
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Product, Value
The system performs well, is fast, and is able to process a lot of data. The software processing...
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Operations
The initial training from Syntellis was really amazing. I'm not as happy with the ongoing training....
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Operations, Product
The system is good. But the updates sometimes fix one thing and break two others, and that is a...
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Relationship
Syntellis' support people supposedly have a few days to respond to a ticket. So we might wait a few...
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Loyalty, Value
We use the system all the time to target expense savings, look for changes in trends, and make...
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Culture
Changing prices hasn't been an issue with Syntellis. We aren't sure whether that is because they...
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Product
The system is really complicated. It is easy to overpromote or overthink it.
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Operations, Product
Sometimes, when Syntellis does an upgrade, that upgrade will undo something else. There have been...
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Product
I would tell a friend about the system's reliability. To some extent, users get out of the system...
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Loyalty
Our decision-support staff does their own thing, so they haven't really embraced the functionality...
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Relationship
We haven't had any problems with Syntellis’ support. Syntellis is very responsive to our issues. Our...
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Relationship, Product
I haven't had any encounters with Syntellis that were proactive. Usually, when the system slows...
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Relationship
On the decision support side, we are struggling with some service line functionality. We built some...
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Loyalty
Our operation changed a bit, so we need to make changes in the tool. That has slowed us down. We...
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Operations
Syntellis has videos on how to do some things, but those videos are sometimes hard to find. We...
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Relationship
The vendor's support can sometimes be a bit slow, but once we get the right person, they are very helpful....
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Product
We have been able to build some templates that give us operating margin information. There is cost...
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Loyalty, Operations, Product
Syntellis is short staffed, and that makes it hard to schedule upgrades. The system's upgrades take...
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Product
Things have gone well with the system. We have been able to use more and more of it for some of our...
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Relationship
The vendor's executives reach out to our higher-ups on pretty much a quarterly basis if not more...
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Culture
We were planning to use Syntellis' product for benchmarking purposes, but we couldn't get the...
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Product
I like how Syntellis uses the data that we submit to generate regular industry flash reports.
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Operations
Syntellis tends to rely a lot on training videos, which I find really unhelpful. I do much better...
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Product
I can do a lot with the product, but reporting is a challenge. Once we get good at reporting, we can...
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Relationship, Operations
The support team is pretty good right now because we have an intense focus. We copy everybody on...
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Product
I would recommend the product. I wouldn't tell someone which product I would pick, but I would say...
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Operations
I would tell a peer looking into implementing the solution that they have to think about how the...
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Operations
I would tell a person wanting to implement this product that they are probably going to have to have...
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Loyalty, Operations
It took us almost a year to implement the system. Part of that was on our EMR vendor's side, but...
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Product
I can do some really cool things to the product. We use it for all sorts of things. It is just hard...
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Product
I probably would buy this product again. All the products are about the same and have different...
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Relationship, Product
There are things we haven't been able to figure out in years, but Syntellis says those things are...
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Product
We like the product’s reports. We have a lot of individual control, and the reports are very visual...
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Relationship, Product
The product is on the cloud, and the vendor is regularly updating things, making patches, and...
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Operations, Value
When we bought the system, it wasn't complete, and Syntellis had to put in a lot of upgrades. A lot...
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Relationship
If there is a problem with the project, we get all the executives involved. I like that. I think...
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Operations
If there is a new upgrade or anything new, the vendor puts in a little pop-up that comes up when I...
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