Axiom Cost Accounting & Decision Support
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Lessons Learned
I probably would look hard at all the options if I were buying again, but I don't know of any better...
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Service and Support
The Syntellis product is very good, but it is technically complex and more complex than we have the...
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Technology
The vendor does very well with building in the complexities that we need. All the features and all...
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Interfacing and Integration
I am not sure that Syntellis really understands integration or that it is part of their service for...
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Service and Support
Syntellis’ service has been proactive, and they have been very responsive.
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Functionality and Upgrades
I am not familiar with other products like Syntellis’ product, but from what I have seen, Syntellis'...
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Functionality and Upgrades
Syntellis doesn't have to be perfect, but if we can squeeze things down, parse things, and sort the...
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Functionality and Upgrades
One of the things that always drove me crazy previously was that we would end up with our final...
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Relationship
The vendor's team is second to none. Any time we work through issues, they are extremely responsive....
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Functionality and Upgrades
The vendor has got some quality work to do. There are things that we currently have to do in the...
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Relationship
We did extensive due diligence before we made a decision to go with the vendor. Having worked in...
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Implementation and Training
Syntellis had a phenomenal implementation of their product within our organization. Syntellis really...
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Functionality and Upgrades
We can do very complex reports if we are knowledgeable about how to write a complex report. The...
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Service and Support
The training could be better. I would like to see more hands-on training versus watching videos and...
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Functionality and Upgrades
The product works as promoted. It is just difficult to use, so I would like the vendor to make it...
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Interfacing and Integration
The product integrates, but the integration is just really not as smooth as it should be.
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Future Outlook
The product could be easier to use from a reporting standpoint. It could be a little simpler to use...
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Functionality and Upgrades
The product technology hasn't kept up with a lot of its competitors. We still haven't been given...
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Functionality and Upgrades
The benefit of the product is the fact that the product is a single chart of accounts across many...
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Service and Support
The customer support has gone downhill in the past couple of years. The support is poor, and the...
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Functionality and Upgrades
Syntellis is having challenges with updating the product, and the vendor seems to have bugs that...
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Service and Support
Syntellis works hard to keep their promises. Their support team seems to be strong. The frontline...
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Relationship
We did an upgrade of our electronic medical record that required some changes to interfaces that we...
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Functionality and Upgrades
The product is very good and very easy to use. The setup and the ability to cut and slice data in...
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Service and Support
When we have an issue, the vendor doesn't make things easy. When we decide that we have done...
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Functionality and Upgrades
I imagine that I am going to be frustrated by the product’s latest upgrade because of the level of...
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Service and Support
The support staff seems to be challenged when they need to involve multiple teams. If the frontline...
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Functionality and Upgrades
For those who are not very computer savvy, the system's ease of use is a little lower, but overall,...
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Functionality and Upgrades
I haven't seen Syntellis' system in comparison with our previous cost accounting system, so I would...
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Functionality and Upgrades
My team and I have documented multiple bugs.
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Relationship
To some extent, I feel like the Syntellis executives can solve my problems.
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Technology
Syntellis is putting all of their resources into the rolling forecast and into AI, so I don't think...
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Relationship
Axiom was the vendor until Syntellis bought the product. Syntellis is a new vendor to us, and they...
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Functionality and Upgrades
The product really is easy to use, and I like the reporting because I can get needed reports.
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Service and Support
Support for the product is excellent. The vendor is very proactive and helpful. They communicate...
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Functionality and Upgrades
My problem with the Axiom suite will sound redundant, but the data is not normalized. I have to go...
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Implementation and Training
The initial training is pretty good, but the vendor needs to set up a better framework for the tools...
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Functionality and Upgrades
The product is cumbersome to navigate. Some of the reporting is at a higher level than it needs to be....
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Implementation and Training
With the implementations, there are sometimes communication issues and timeline issues. The...
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Future Outlook
I can't think of anything in the system that we are unhappy with. I see my satisfaction staying the...
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Functionality and Upgrades
The vendor has made a lot of changes to the system since our last upgrade.
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Relationship
The vendor has been very good about reaching out and keeping open communication during a project.
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Relationship
Syntellis is doing a great job. They are taking on more and more clients and getting bigger and...
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Relationship
We have had a great relationship with Syntellis. Throughout the vendor’s merges and changes, nothing...
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Functionality and Upgrades
We rely on the Syntellis system heavily for all our reporting and planning. Moving everything to the...
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Service and Support
Syntellis’ support has definitely gone through some growing pains. The support was split between two...
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Relationship
At Syntellis’ annual conference, there is always a visionary-led discussion of the newest offerings...
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Relationship
One thing that we have always struggled with is whenever we do an engagement with Syntellis, we...
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Functionality and Upgrades
The system from Kaufman Hall was always great because we could tell it was designed by an...
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Implementation and Training
Axiom Cost Accounting & Decision Support is a robust system, but we haven't had any training on it,...
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Interfacing and Integration
We had to switch payroll systems, and things slowed down because there was a lack of integration...
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Service and Support
I would give the vendor's support a low score because of the support people's responsiveness,...
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