Axiom Cost Accounting & Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Product

Syntellis' vision is not mine, but they definitely have a vision. Axiom Cost Accounting & Decision...

May 2024
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VP/Other Executive

Relationship

Syntellis will reach out to me all the time. I recently met with our representative who requested...

May 2024
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VP/Other Executive

Value

We have had trouble actualizing value, but it is not because Axiom Cost Accounting & Decision...

May 2024
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VP/Other Executive

Value

We pay very little for the Axiom Cost Accounting & Decision Support product, especially compared to...

May 2024
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VP/Other Executive

Operations

Syntellis has white papers and stuff, but I would appreciate more training resources. They have a...

May 2024
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VP/Other Executive

Product

If someone were looking into Axiom Cost Accounting & Decision Support, I would want them to know it...

May 2024
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VP/Other Executive

Loyalty

Syntellis recently merged with Strata Decision Technology, and they have pretty much told us that we...

May 2024
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VP/Other Executive

Loyalty, Product

The product doesn't apologize for what it is, and it is good at what it does, but it is not...

May 2024
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CMIO

Relationship, Operations, Product

We had some rough waters with data mapping issues, but Syntellis’ team stepped up to address our...

Mar 2024
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CMIO

Operations

There is quite a bit of training involved with the product, but once we know how to use it, it is...

Mar 2024
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CMIO

Product

The decision support piece is very valuable to a lot of folks, and it is fairly agnostic compared to...

Mar 2024
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Director

Culture, Value

No one understands their book of business. No one knows whether they are making or losing money or...

Jan 2024
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Director

Value

As we move forward and understand bundle payments and the world of healthcare, we have to understand...

Jan 2024
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Director

Relationship, Operations

With regard to training, Syntellis has an optimization team, and I have that team on speed dial. I...

Jan 2024
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Director

Product

When looking at readmissions, there is functionality for flagging a patient and determining whether...

Jan 2024
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Director

Product

When I first got on Axiom Cost Accounting & Decision Support, I was a trailblazer; I kept up with...

Jan 2024
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Director

Product

Axiom Cost Accounting & Decision Support is in the cloud; Syntellis handles everything for upgrades....

Jan 2024
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Director

Loyalty, Product

If I want to add a column or a field within the system's database, right now, I have to know SQL....

Jan 2024
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Director

Loyalty, Product, Value

In order to do some functions that I want to do, I have to upgrade to the next release of Axiom Cost...

Jan 2024
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Director

Relationship

Syntellis listens to their clients. Some functionality in Axiom Cost Accounting & Decision Support...

Jan 2024
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Director

Relationship

Support from Syntellis is painful. Like with any vendor, the support varies depending on who we get...

Jan 2024
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Director

Loyalty

Since Syntellis combined with Strata Decision Technology and EPSi, there have been some...

Jan 2024
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Manager

Operations, Product

Syntellis’ most recent upgrade was a big change. It was like a full-blown implementation again. We...

Jan 2024
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Manager

Product

The product’s biggest strength is the consolidation of a lot of the financial data. We have the...

Jan 2024
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Manager

Relationship

Syntellis should work on having more customer-based input on some of the things that they are...

Jan 2024
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Manager

Operations

Everybody that the vendor’s implementation teams go out and work with has different setups and...

Jan 2024
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Director

Loyalty, Operations

We are transitioning to a new version of Axiom Enterprise Planning, and that implementation has been...

Jan 2024
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Director

Operations

Syntellis has a few really good, knowledgeable implementation folks, and that is one of their...

Jan 2024
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Director

Loyalty, Operations

My satisfaction with Syntellis will increase if we finish the implementation project without any...

Jan 2024
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Analyst/Coordinator

Product

Axiom Cost Accounting & Decision Support hasn't changed since 2020 because Syntellis is not doing...

Jan 2024
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Analyst/Coordinator

Operations

The vendor’s coordination of internal staff members was pretty much nonexistent during the...

Jan 2024
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Manager

Product

We love Axiom Cost Accounting & Decision Support. There are a lot of good core strengths, such as...

Jan 2024
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Manager

Operations

The initial implementation of Axiom Cost Accounting & Decision Support was excellent. Then we had a...

Jan 2024
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Manager

Product

Decision support reports are extremely hard to write, so it is difficult for an end user to grasp...

Jan 2024
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Director

Operations

The initial training is really good with Syntellis; the ongoing training isn't so good. For the...

Jan 2024
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Director

Culture, Product

The system has some bugs; it isn't working exactly as the vendor said it would. We call the vendor,...

Jan 2024
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Director

Operations, Product

The system is a bit difficult to get around. Syntellis is making changes to it; it used to be Excel...

Jan 2024
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Director

Loyalty, Product

Years ago, we had a different system. We researched a lot of different systems and did a lot of...

Jan 2024
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Manager

Relationship

This is just speculation, but Syntellis may be expanding a bit too fast. Compared to a few years...

Dec 2023
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Manager

Loyalty, Product

I like how flexible and open the platform is. We have been a long-term user, and we do a lot of...

Dec 2023
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Manager

Product

I would suggest that Syntellis work on their web-client interface because right now, it still looks...

Dec 2023
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Manager

Product

I would like Syntellis to better understand the need for the data to do analysis. For example, we...

Nov 2023
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Manager

Relationship

The Syntellis customer support people are really awesome. They are always there, and they reply back...

Nov 2023
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Manager

Product

I like Axiom's system and the structure in terms of how it is set up. It is user friendly. It is a...

Nov 2023
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Director

Product

We have found some issues with the system, but we have also found some good results from our system....

Oct 2023
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Director

Product

The vendor didn't have enough reporting in place, so we built it out on our own. I would almost like...

Oct 2023
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Director

Relationship, Operations

We did an upgrade, and the vendor has kept their promises in terms of getting data into the system....

Oct 2023
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Product

I would probably not buy the old version of the system again, but there have been upgrades, and it...

Sep 2023
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Relationship

Syntellis could work on streamlining the upgrade process better. Our latest upgrade didn't start...

Sep 2023
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Director

Product

The product would likely work best for a small organization that has a simplified workflow; the...

Sep 2023
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VP/Other Executive

Loyalty

Syntellis was acquired and will be merging with Strata Decision Technology, so everything is up in...

Sep 2023
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VP/Other Executive

Product

The user interface for the field names is not good. We can have the same field name represent 10...

Sep 2023
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VP/Other Executive

Relationship

I have talked to people all up and down the chain at Syntellis. If we need something, we can get to...

Sep 2023
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Manager

Product, Value

The system performs well, is fast, and is able to process a lot of data. The software processing...

Sep 2023
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Manager

Operations

The initial training from Syntellis was really amazing. I'm not as happy with the ongoing training....

Sep 2023
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Manager

Operations, Product

The system is good. But the updates sometimes fix one thing and break two others, and that is a...

Sep 2023
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Manager

Relationship

Syntellis' support people supposedly have a few days to respond to a ticket. So we might wait a few...

Sep 2023
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VP/Other Executive

Loyalty, Value

We use the system all the time to target expense savings, look for changes in trends, and make...

Aug 2023
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VP/Other Executive

Culture

Changing prices hasn't been an issue with Syntellis. We aren't sure whether that is because they...

Aug 2023
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VP/Other Executive

Product

The system is really complicated. It is easy to overpromote or overthink it.

Aug 2023
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VP/Other Executive

Operations, Product

Sometimes, when Syntellis does an upgrade, that upgrade will undo something else. There have been...

Aug 2023
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VP/Other Executive

Product

I would tell a friend about the system's reliability. To some extent, users get out of the system...

Aug 2023
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Manager

Loyalty

Our decision-support staff does their own thing, so they haven't really embraced the functionality...

Aug 2023
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Manager

Relationship

We haven't had any problems with Syntellis’ support. Syntellis is very responsive to our issues. Our...

Aug 2023
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Manager

Relationship, Product

I haven't had any encounters with Syntellis that were proactive. Usually, when the system slows...

Aug 2023
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Manager

Relationship

On the decision support side, we are struggling with some service line functionality. We built some...

Jul 2023
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Manager

Loyalty

Our operation changed a bit, so we need to make changes in the tool. That has slowed us down. We...

Jul 2023
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Manager

Operations

Syntellis has videos on how to do some things, but those videos are sometimes hard to find. We...

Jul 2023
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Manager

Relationship

The vendor's support can sometimes be a bit slow, but once we get the right person, they are very helpful....

Jul 2023
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Manager

Product

We have been able to build some templates that give us operating margin information. There is cost...

Jul 2023
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Manager

Loyalty, Operations, Product

Syntellis is short staffed, and that makes it hard to schedule upgrades. The system's upgrades take...

Jul 2023
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Manager

Product

Things have gone well with the system. We have been able to use more and more of it for some of our...

Jul 2023
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Manager

Relationship

The vendor's executives reach out to our higher-ups on pretty much a quarterly basis if not more...

Jul 2023
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CFO

Culture

We were planning to use Syntellis' product for benchmarking purposes, but we couldn't get the...

Jul 2023
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CFO

Product

I like how Syntellis uses the data that we submit to generate regular industry flash reports.

Jul 2023
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Director

Operations

Syntellis tends to rely a lot on training videos, which I find really unhelpful. I do much better...

Jul 2023
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Director

Product

I can do a lot with the product, but reporting is a challenge. Once we get good at reporting, we can...

Jul 2023
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Director

Relationship, Operations

The support team is pretty good right now because we have an intense focus. We copy everybody on...

Jul 2023
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Director

Product

I would recommend the product. I wouldn't tell someone which product I would pick, but I would say...

Jul 2023
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Director

Operations

I would tell a peer looking into implementing the solution that they have to think about how the...

Jul 2023
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Director

Operations

I would tell a person wanting to implement this product that they are probably going to have to have...

Jul 2023
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Director

Loyalty, Operations

It took us almost a year to implement the system. Part of that was on our EMR vendor's side, but...

Jul 2023
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Director

Product

I can do some really cool things to the product. We use it for all sorts of things. It is just hard...

Jul 2023
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Director

Product

I probably would buy this product again. All the products are about the same and have different...

Jul 2023
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Director

Relationship, Product

There are things we haven't been able to figure out in years, but Syntellis says those things are...

Jul 2023
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Director

Product

We like the product’s reports. We have a lot of individual control, and the reports are very visual...

May 2023
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Director

Relationship, Product

The product is on the cloud, and the vendor is regularly updating things, making patches, and...

May 2023
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