Axiom Cost Accounting & Decision Support
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Lessons Learned

I probably would look hard at all the options if I were buying again, but I don't know of any better...

Nov 2022
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VP/Other Executive

Service and Support

The Syntellis product is very good, but it is technically complex and more complex than we have the...

Nov 2022
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VP/Other Executive

Technology

The vendor does very well with building in the complexities that we need. All the features and all...

Nov 2022
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VP/Other Executive

Interfacing and Integration

I am not sure that Syntellis really understands integration or that it is part of their service for...

Nov 2022
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CEO/President

Service and Support

Syntellis’ service has been proactive, and they have been very responsive.

Nov 2022
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CEO/President

Functionality and Upgrades

I am not familiar with other products like Syntellis’ product, but from what I have seen, Syntellis'...

Nov 2022
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CEO/President

Functionality and Upgrades

Syntellis doesn't have to be perfect, but if we can squeeze things down, parse things, and sort the...

Nov 2022
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Director

Functionality and Upgrades

One of the things that always drove me crazy previously was that we would end up with our final...

Oct 2022
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Director

Relationship

The vendor's team is second to none. Any time we work through issues, they are extremely responsive....

Oct 2022
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Director

Functionality and Upgrades

The vendor has got some quality work to do. There are things that we currently have to do in the...

Oct 2022
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Director

Relationship

We did extensive due diligence before we made a decision to go with the vendor. Having worked in...

Oct 2022
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VP/Other Executive

Implementation and Training

Syntellis had a phenomenal implementation of their product within our organization. Syntellis really...

Oct 2022
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Director

Functionality and Upgrades

We can do very complex reports if we are knowledgeable about how to write a complex report. The...

Jul 2022
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Director

Service and Support

The training could be better. I would like to see more hands-on training versus watching videos and...

Jul 2022
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Director

Functionality and Upgrades

The product works as promoted. It is just difficult to use, so I would like the vendor to make it...

Jul 2022
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Director

Interfacing and Integration

The product integrates, but the integration is just really not as smooth as it should be.

Jul 2022
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Director

Future Outlook

The product could be easier to use from a reporting standpoint. It could be a little simpler to use...

Jul 2022
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Director

Functionality and Upgrades

The product technology hasn't kept up with a lot of its competitors. We still haven't been given...

Jun 2022
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Director

Functionality and Upgrades

The benefit of the product is the fact that the product is a single chart of accounts across many...

Jun 2022
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Director

Service and Support

The customer support has gone downhill in the past couple of years. The support is poor, and the...

Jun 2022
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Director

Functionality and Upgrades

Syntellis is having challenges with updating the product, and the vendor seems to have bugs that...

Jun 2022
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Director

Service and Support

Syntellis works hard to keep their promises. Their support team seems to be strong. The frontline...

Jun 2022
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Director

Relationship

We did an upgrade of our electronic medical record that required some changes to interfaces that we...

Jun 2022
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Director

Functionality and Upgrades

The product is very good and very easy to use. The setup and the ability to cut and slice data in...

Jun 2022
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Director

Service and Support

When we have an issue, the vendor doesn't make things easy. When we decide that we have done...

Jun 2022
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Director

Functionality and Upgrades

I imagine that I am going to be frustrated by the product’s latest upgrade because of the level of...

Jun 2022
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Director

Service and Support

The support staff seems to be challenged when they need to involve multiple teams. If the frontline...

Jun 2022
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Manager

Functionality and Upgrades

For those who are not very computer savvy, the system's ease of use is a little lower, but overall,...

Jun 2022
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Manager

Functionality and Upgrades

I haven't seen Syntellis' system in comparison with our previous cost accounting system, so I would...

Jun 2022
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Manager

Functionality and Upgrades

My team and I have documented multiple bugs.

Jun 2022
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Manager

Relationship

To some extent, I feel like the Syntellis executives can solve my problems.

Jun 2022
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Manager

Technology

Syntellis is putting all of their resources into the rolling forecast and into AI, so I don't think...

Jun 2022
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VP/Other Executive

Relationship

Axiom was the vendor until Syntellis bought the product. Syntellis is a new vendor to us, and they...

Jun 2022
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Director

Functionality and Upgrades

The product really is easy to use, and I like the reporting because I can get needed reports.

Jun 2022
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Director

Service and Support

Support for the product is excellent. The vendor is very proactive and helpful. They communicate...

Jun 2022
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Director

Functionality and Upgrades

My problem with the Axiom suite will sound redundant, but the data is not normalized. I have to go...

Jun 2022
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Director

Implementation and Training

The initial training is pretty good, but the vendor needs to set up a better framework for the tools...

May 2022
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Director

Functionality and Upgrades

The product is cumbersome to navigate. Some of the reporting is at a higher level than it needs to be....

May 2022
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Director

Implementation and Training

With the implementations, there are sometimes communication issues and timeline issues. The...

May 2022
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VP/Other Executive

Future Outlook

I can't think of anything in the system that we are unhappy with. I see my satisfaction staying the...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The vendor has made a lot of changes to the system since our last upgrade.

Mar 2022
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VP/Other Executive

Relationship

The vendor has been very good about reaching out and keeping open communication during a project.

Mar 2022
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Manager

Relationship

Syntellis is doing a great job. They are taking on more and more clients and getting bigger and...

Mar 2022
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Manager

Relationship

We have had a great relationship with Syntellis. Throughout the vendor’s merges and changes, nothing...

Mar 2022
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Manager

Functionality and Upgrades

We rely on the Syntellis system heavily for all our reporting and planning. Moving everything to the...

Mar 2022
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Manager

Service and Support

Syntellis’ support has definitely gone through some growing pains. The support was split between two...

Mar 2022
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Manager

Relationship

At Syntellis’ annual conference, there is always a visionary-led discussion of the newest offerings...

Mar 2022
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Manager

Relationship

One thing that we have always struggled with is whenever we do an engagement with Syntellis, we...

Mar 2022
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CFO

Functionality and Upgrades

The system from Kaufman Hall was always great because we could tell it was designed by an...

Jan 2022
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CFO

Implementation and Training

Axiom Cost Accounting & Decision Support is a robust system, but we haven't had any training on it,...

Jan 2022
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CFO

Interfacing and Integration

We had to switch payroll systems, and things slowed down because there was a lack of integration...

Jan 2022
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CFO

Service and Support

I would give the vendor's support a low score because of the support people's responsiveness,...

Jan 2022
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