Axiom Cost Accounting & Decision Support Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Analyst/Coordinator

Culture, Value

Compared to other vendors, Syntellis doesn't charge for every little thing. They are pretty clear on...

May 2025
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Analyst/Coordinator

Operations

The training is my biggest complaint with Syntellis, especially when we look at the definition of...

May 2025
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Analyst/Coordinator

Product

It seems like every time we go through an upgrade for Axiom Cost Accounting & Decision Support, I...

May 2025
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Analyst/Coordinator

Product

Nothing is ever perfect, and there are limitations. How we need to use Axiom Cost Accounting &...

May 2025
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Analyst/Coordinator

Operations, Product

Axiom Cost Accounting & Decision Support is pretty easy to use. Considering the lack of training...

May 2025
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Analyst/Coordinator

Relationship

I'm not sure that Syntellis has ever reached out to me about something that has been changing in...

May 2025
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Analyst/Coordinator

Relationship, Operations

Syntellis does a really good job of setting up open forums where we can hear people talk about...

May 2025
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Analyst/Coordinator

Product

I don't have a lot of complaints about Axiom Cost Accounting & Decision Support. The reporting is...

May 2025
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Analyst/Coordinator

Relationship

I like Syntellis’ help system. If I have an issue, I can submit a ticket through the web and keep...

May 2025
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Analyst/Coordinator

Relationship

Syntellis is very good at committing to something and meeting the deadline. If they don't meet a...

May 2025
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VP/Other Executive

Product

Axiom Cost Accounting & Decision Support’s strength is that it is a very user-friendly reporting...

Apr 2025
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VP/Other Executive

Relationship

Syntellis ultimately does keep promises, but there have been a lot of challenges. We just have so...

Apr 2025
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VP/Other Executive

Loyalty, Product, Value

We use Axiom Cost Accounting & Decision Support for a number of things in our organization,...

Apr 2025
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VP/Other Executive

Loyalty

With the acquisition by Strata Decision Technology, all of us who are on the system are holding our...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

From a communication perspective, Strata Decision Technology's communication with their clients is...

Apr 2025
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VP/Other Executive

Loyalty, Product

We have had struggles with the system's reporting because we have to reindex constantly, but that is...

Apr 2025
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VP/Other Executive

Relationship

When we put in tickets with Syntellis, the follow-through is just not great; There is a slow...

Apr 2025
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VP/Other Executive

Product, Value

Overall, the product has been great. We have really enjoyed the whole different level of...

Apr 2025
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Manager

Product

The solution continues to grow, and Syntellis has definitely made improvements because of the amount...

Apr 2025
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Director

Relationship, Product

Syntellis could have a little more transparency when we do see errors or things going on so that we...

Mar 2025
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Director

Product

Axiom Cost Accounting & Decision Support has a fairly complex model, and we need to have a fairly...

Mar 2025
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Director

Relationship, Product

Working with Syntellis is pretty good. We have a process where we work in conjunction with some...

Mar 2025
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Director

Loyalty, Product

The functionality in Axiom Cost Accounting & Decision Support is really good and moving in the right...

Mar 2025
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Director

Product

The integrated nature of Axiom Cost Accounting & Decision Support is one of the things I appreciate...

Mar 2025
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Director

Product

Axiom Cost Accounting & Decision Support is connected to our EHR system. That is the only data we...

Nov 2024
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Director

Loyalty, Product

Upgrades don't contain any bells or whistles that help me. I am looking for model builders, which is...

Nov 2024
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Director

Relationship

I talk to my account manager at Syntellis, but they are not proactive. I talk to the executive team...

Nov 2024
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Director

Product, Value

The outcomes we receive from Axiom Cost Accounting & Decision Support are being able to see clinical...

Nov 2024
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Director

Loyalty

This industry is kind of dominated by Strata Decision Technology now that Strata Decision...

Nov 2024
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Director

Relationship, Operations

We have what I call optimization calls with Syntellis. If I have an issue or need to know how to do...

Nov 2024
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Director

Product

Our entire health system is on the Axiom platform, including the practices. We do all our budgeting...

Nov 2024
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Director

Value

We know there are certain things that Syntellis charges for, but they have not charged extra for...

Nov 2024
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Director

Loyalty

We looked at Strata Decision Technology and at Syntellis, and we decided to go with Syntellis. The...

Nov 2024
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Director

Relationship, Operations

I have a great support team at Syntellis. I still have the phone number of the person who helped us...

Nov 2024
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Director

Loyalty, Product, Value

Axiom Cost Accounting & Decision Support works pretty well. It is a little challenging to get data...

Nov 2024
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Director

Operations

On the last upgrade, Syntellis definitely bit off more than they could chew, so the upgrade...

Nov 2024
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Director

Product

With an upgrade we did last year, some of the preferred features we had in the older version were...

Nov 2024
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Director

Relationship

Syntellis could be more responsive. I feel like they lost some of their senior techs, so sometimes...

Nov 2024
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Director

Product

Axiom Cost Accounting & Decision Support is very flexible and open in that we can see how everything...

Nov 2024
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Director

Loyalty, Product

The clarity of the data and clarity of the results in Axiom Cost Accounting & Decision Support is...

Nov 2024
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Director

Operations, Value

There are some online videos for Axiom Cost Accounting & Decision Support, but our folks aren't...

Nov 2024
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Director

Operations

The implementation of the product has not been a smooth road. It hasn't been a good ride with the...

Aug 2024
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Director

Loyalty, Relationship

I do have a bit of apprehension about Strata. They just seem to have a different corporate...

Aug 2024
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Director

Relationship

Overall, I like the vendor's support people. A lot of the people who support Syntellis' Performance...

Aug 2024
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Director

Operations

The vendor's training was terrible. We pretty much trained ourselves. The vendor could improve their...

Aug 2024
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Director

Value

We have been paying for the product for quite some time now even though the vendor was still...

Aug 2024
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Director

Operations

We have trained ourselves, and we are training other users, and the basics are pretty easy for most...

Aug 2024
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Director

Operations

Overall, the enterprise decision support system is a very good product. There are certainly things I...

Aug 2024
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Director

Relationship, Operations

The vendor delivers on some things, but a lot of things have been really prolonged in terms of the...

Aug 2024
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Director

Loyalty

One concern I have is that we bought the product when it was owned by Syntellis. Syntellis has since...

Aug 2024
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Director

Loyalty, Relationship

One of the reasons we chose Syntellis over Strata is we have a long-standing relationship with some...

Aug 2024
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Director

Loyalty, Product

There is no competition anymore. If I were telling someone about the enterprise decision support...

Aug 2024
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Director

Relationship

There was an issue with a certain process that the vendor developed, and we opened a support case...

Aug 2024
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Director

Loyalty

I'm not even sure why the SEC allowed the acquisition to occur. Strata's parent company bought...

Aug 2024
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VP/Other Executive

Product, Value

With Axiom Cost Accounting & Decision Support, we use the same tables as other Syntellis software...

Aug 2024
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VP/Other Executive

Product

There are more connectivity pieces to consider in Axiom Cost Accounting & Decision Support when...

Aug 2024
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VP/Other Executive

Product

There are not many standard reports in Axiom Cost Accounting & Decision Support, so Syntellis could...

Aug 2024
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Manager

Product

I would tell others looking at Axiom Cost Accounting & Decision Support that they need to have a...

Jul 2024
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Manager

Loyalty

The reason we are not on the most recent version of Axiom Cost Accounting & Decision Support is we...

Jul 2024
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Manager

Loyalty, Value

It is hard for me to answer the question of whether I would buy Axiom Cost Accounting & Decision...

Jul 2024
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Manager

Relationship

We engaged Syntellis for specific updates that we wanted to do, so I worked with a designated person...

Jul 2024
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Manager

Loyalty

Syntellis could improve because they have some fields in Axiom Cost Accounting & Decision Support...

Jul 2024
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Manager

Loyalty

Syntellis has come under the umbrella of Strata, and the product is going to change as they come...

Jun 2024
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Manager

Loyalty, Relationship, Operations

Our team that uses the product is satisfied with it. We are upgrading to a newer version of the...

Jun 2024
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