Axiom Cost Accounting & Decision Support Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Relationship, Value
As long as we pay Syntellis, they're a good partner. I don't know that they're perfect, but they're...
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Value
We have recommended Axiom Cost Accounting & Decision Support. It's a great product. If someone asked...
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Product
There are some issues with the system's capabilities. Reporting out of the cost accounting system is...
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Relationship
Syntellis rates at the top of the chart for support. They're so good on the support side. That's...
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Operations
Syntellis doesn't have much of a training program. We do training on our own. We can't just send a...
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Relationship
I feel good with Syntellis’s support. They’re always responsive within 24 hours, and we usually have...
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Relationship, Operations
Syntellis’s support is very good in the sense that they respond and help me through issues, but I...
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Operations, Product
The system is fairly intuitive and easy to get off the ground, but it’s also easy to progress and...
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Relationship
Syntellis wants to partner with us in a lot of ways, but we aren't ready to partner with them to...
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Loyalty, Product
We are doing much more on the costing side of the solution than we ever have before. We have had...
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Relationship
Working with this vendor has been a good journey. Things were a little painful a couple of years ago...
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Loyalty, Product
I would recommend the solution. It is working well for us, but there is also no other option besides...
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Product
There is a job that we would run at the end of each cycle, and it used to run from anywhere up to 10...
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Relationship
Once we get to the right person, the support is great. Getting to the right person can be a...
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Relationship
Our group is very knowledgeable in terms of Axiom Cost Accounting & Decision Support and how to use...
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Product
As Axiom Cost Accounting & Decision Support stands, the enterprise decision support system is very...
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Relationship, Product
Syntellis has not done a full version update of the system in quite some time. They continue to...
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Operations, Product
Syntellis performs frequent platform updates, and those can be challenging. Completing and testing...
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Product
The integrated nature of Axiom Cost Accounting & Decision Support, especially when we have the full...
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Value
At times, it feels like Syntellis has shifted their approach since the merger with Strata. The...
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Relationship
We work closely with one individual at Syntellis who frequently helps us troubleshoot and focus on...
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Product
It is challenging to integrate some things into Axiom Cost Accounting & Decision Support. Also, the...
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Value
I used to think Axiom Cost Accounting & Decision Support had a lot of strengths, but as we get more...
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Product, Value
The system has some basic Power BI reports, but I wish it had more system-built Power BI tools or...
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Relationship
Sometimes, we really need help from Syntellis. However, I feel like their service isn't as timely as...
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Loyalty
The vendor’s company is evolving, so their product is changing. We are moving to Syntellis' latest...
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Value
We did a small upgrade that should have only affected the budget team, but I lost some of my files,...
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Operations, Product
Axiom Cost Accounting & Decision Support is definitely more intuitive than some of our other tools...
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Relationship
If we have an issue, our representative is on it. The vendor has regular calls with us. They are...
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Loyalty, Product
Syntellis is delivering new technology as part of their merger with Strata Decision Technology. The...
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Relationship
The vendor gets back to us in a reasonable time frame, but sometimes we wish it were faster. If they...
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Product
Others on our team import and export data, but I know there have been times when we have had to...
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Culture, Value
The vendor does charge for things. We have had some needs, and they wanted to charge us for those...
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Loyalty, Product
We decided not to upgrade to the new version of the solution, but we are definitely at a...
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Operations
We had a lot of issues and delays with our implementation of the system, and we aren't really happy...
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Product
Axiom Cost Accounting & Decision Support is an older platform, but as a whole, it generally works...
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Product
We use the tool mostly on the decision-support side. It is a key component of our reporting. We...
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Relationship
Syntellis answers the phone. If I called right now, they would answer. Not everybody is like that....
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Product
We pull reports in, including monthly reports, productivity reports, and daily reports. Almost...
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Relationship, Operations
We have been working with the team for a while, and we have new staff getting some additional...
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Operations
Axiom Cost Accounting & Decision Support is robust. However, it is not easy to use. It has a big...
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Culture, Value
If we add functionality or request a special report or something like that, we get an additional...
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Product
For all the business we do in Axiom Cost Accounting & Decision Support related to capital projects,...
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Relationship, Product
The system works really well. For an organization of our size, the system is a good fit and keeps...
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Product
My biggest concern with Syntellis is the interoperability piece. It is not efficient the way it is...
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Operations
I would like more educational tutorials from Syntellis. We need educational recorded webinars and...
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Product
Syntellis’ biggest strength is their consistency of data management and data interpretation. The...
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Loyalty, Product
Syntellis viewed service line definition development as part of cost accounting, and we had no idea...
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Product
Axiom Cost Accounting & Decision Support is much easier for new users than for users who have used...
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Loyalty, Product
One of our issues is the system's stability. The system has unexpected issues and instances of...
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Loyalty
We had to choose between Syntellis and another vendor, and we went with the devil we knew. We also...
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Relationship
I have always been a very dynamic and interactive partner with the vendor in terms of participating...
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Operations
Our implementation was very rough, and it was hard to get up to speed. However, now that we know how...
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Operations
The vendor's report training is a disaster and a waste of time. We ultimately trained ourselves. We...
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Operations
Our implementation of the system was awful. We had a lot of issues that we have had to keep going...
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Product
We use a lot of data, and we have maxed out our cloud space. The difficult thing with the Axiom Cost...
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Loyalty
There are a lot of customized processes in Axiom Cost Accounting & Decision Support. Transitioning...
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Commentary Summary
Comment Type Breakout