Axiom Cost Accounting & Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Value
Compared to other vendors, Syntellis doesn't charge for every little thing. They are pretty clear on...
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Operations
The training is my biggest complaint with Syntellis, especially when we look at the definition of...
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Product
It seems like every time we go through an upgrade for Axiom Cost Accounting & Decision Support, I...
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Product
Nothing is ever perfect, and there are limitations. How we need to use Axiom Cost Accounting &...
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Operations, Product
Axiom Cost Accounting & Decision Support is pretty easy to use. Considering the lack of training...
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Relationship
I'm not sure that Syntellis has ever reached out to me about something that has been changing in...
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Relationship, Operations
Syntellis does a really good job of setting up open forums where we can hear people talk about...
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Product
I don't have a lot of complaints about Axiom Cost Accounting & Decision Support. The reporting is...
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Relationship
I like Syntellis’ help system. If I have an issue, I can submit a ticket through the web and keep...
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Relationship
Syntellis is very good at committing to something and meeting the deadline. If they don't meet a...
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Product
Axiom Cost Accounting & Decision Support’s strength is that it is a very user-friendly reporting...
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Relationship
Syntellis ultimately does keep promises, but there have been a lot of challenges. We just have so...
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Loyalty, Product, Value
We use Axiom Cost Accounting & Decision Support for a number of things in our organization,...
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Loyalty
With the acquisition by Strata Decision Technology, all of us who are on the system are holding our...
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Loyalty, Relationship
From a communication perspective, Strata Decision Technology's communication with their clients is...
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Loyalty, Product
We have had struggles with the system's reporting because we have to reindex constantly, but that is...
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Relationship
When we put in tickets with Syntellis, the follow-through is just not great; There is a slow...
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Product, Value
Overall, the product has been great. We have really enjoyed the whole different level of...
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Product
The solution continues to grow, and Syntellis has definitely made improvements because of the amount...
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Relationship, Product
Syntellis could have a little more transparency when we do see errors or things going on so that we...
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Product
Axiom Cost Accounting & Decision Support has a fairly complex model, and we need to have a fairly...
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Relationship, Product
Working with Syntellis is pretty good. We have a process where we work in conjunction with some...
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Loyalty, Product
The functionality in Axiom Cost Accounting & Decision Support is really good and moving in the right...
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Product
The integrated nature of Axiom Cost Accounting & Decision Support is one of the things I appreciate...
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Product
Axiom Cost Accounting & Decision Support is connected to our EHR system. That is the only data we...
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Loyalty, Product
Upgrades don't contain any bells or whistles that help me. I am looking for model builders, which is...
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Relationship
I talk to my account manager at Syntellis, but they are not proactive. I talk to the executive team...
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Product, Value
The outcomes we receive from Axiom Cost Accounting & Decision Support are being able to see clinical...
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Loyalty
This industry is kind of dominated by Strata Decision Technology now that Strata Decision...
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Relationship, Operations
We have what I call optimization calls with Syntellis. If I have an issue or need to know how to do...
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Product
Our entire health system is on the Axiom platform, including the practices. We do all our budgeting...
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Value
We know there are certain things that Syntellis charges for, but they have not charged extra for...
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Loyalty
We looked at Strata Decision Technology and at Syntellis, and we decided to go with Syntellis. The...
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Relationship, Operations
I have a great support team at Syntellis. I still have the phone number of the person who helped us...
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Loyalty, Product, Value
Axiom Cost Accounting & Decision Support works pretty well. It is a little challenging to get data...
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Operations
On the last upgrade, Syntellis definitely bit off more than they could chew, so the upgrade...
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Product
With an upgrade we did last year, some of the preferred features we had in the older version were...
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Relationship
Syntellis could be more responsive. I feel like they lost some of their senior techs, so sometimes...
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Product
Axiom Cost Accounting & Decision Support is very flexible and open in that we can see how everything...
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Loyalty, Product
The clarity of the data and clarity of the results in Axiom Cost Accounting & Decision Support is...
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Operations, Value
There are some online videos for Axiom Cost Accounting & Decision Support, but our folks aren't...
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Operations
The implementation of the product has not been a smooth road. It hasn't been a good ride with the...
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Loyalty, Relationship
I do have a bit of apprehension about Strata. They just seem to have a different corporate...
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Relationship
Overall, I like the vendor's support people. A lot of the people who support Syntellis' Performance...
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Operations
The vendor's training was terrible. We pretty much trained ourselves. The vendor could improve their...
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Value
We have been paying for the product for quite some time now even though the vendor was still...
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Operations
We have trained ourselves, and we are training other users, and the basics are pretty easy for most...
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Operations
Overall, the enterprise decision support system is a very good product. There are certainly things I...
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Relationship, Operations
The vendor delivers on some things, but a lot of things have been really prolonged in terms of the...
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Loyalty
One concern I have is that we bought the product when it was owned by Syntellis. Syntellis has since...
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Loyalty, Relationship
One of the reasons we chose Syntellis over Strata is we have a long-standing relationship with some...
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Loyalty, Product
There is no competition anymore. If I were telling someone about the enterprise decision support...
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Relationship
There was an issue with a certain process that the vendor developed, and we opened a support case...
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Loyalty
I'm not even sure why the SEC allowed the acquisition to occur. Strata's parent company bought...
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Product, Value
With Axiom Cost Accounting & Decision Support, we use the same tables as other Syntellis software...
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Product
There are more connectivity pieces to consider in Axiom Cost Accounting & Decision Support when...
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Product
There are not many standard reports in Axiom Cost Accounting & Decision Support, so Syntellis could...
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Product
I would tell others looking at Axiom Cost Accounting & Decision Support that they need to have a...
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Loyalty
The reason we are not on the most recent version of Axiom Cost Accounting & Decision Support is we...
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Loyalty, Value
It is hard for me to answer the question of whether I would buy Axiom Cost Accounting & Decision...
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Relationship
We engaged Syntellis for specific updates that we wanted to do, so I worked with a designated person...
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Loyalty
Syntellis could improve because they have some fields in Axiom Cost Accounting & Decision Support...
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Loyalty
Syntellis has come under the umbrella of Strata, and the product is going to change as they come...
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Loyalty, Relationship, Operations
Our team that uses the product is satisfied with it. We are upgrading to a newer version of the...
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