Axiom Cost Accounting & Decision Support Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Operations

The implementation of the product has not been a smooth road. It hasn't been a good ride with the...

Aug 2024
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Director

Loyalty, Relationship

I do have a bit of apprehension about Strata. They just seem to have a different corporate...

Aug 2024
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Director

Relationship

Overall, I like the vendor's support people. A lot of the people who support Syntellis' Performance...

Aug 2024
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Director

Operations

The vendor's training was terrible. We pretty much trained ourselves. The vendor could improve their...

Aug 2024
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Director

Value

We have been paying for the product for quite some time now even though the vendor was still...

Aug 2024
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Director

Operations

We have trained ourselves, and we are training other users, and the basics are pretty easy for most...

Aug 2024
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Director

Operations

Overall, the enterprise decision support system is a very good product. There are certainly things I...

Aug 2024
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Director

Relationship, Operations

The vendor delivers on some things, but a lot of things have been really prolonged in terms of the...

Aug 2024
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Director

Loyalty

One concern I have is that we bought the product when it was owned by Syntellis. Syntellis has since...

Aug 2024
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Director

Loyalty, Relationship

One of the reasons we chose Syntellis over Strata is we have a long-standing relationship with some...

Aug 2024
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Director

Loyalty, Product

There is no competition anymore. If I were telling someone about the enterprise decision support...

Aug 2024
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Director

Relationship

There was an issue with a certain process that the vendor developed, and we opened a support case...

Aug 2024
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Director

Loyalty

I'm not even sure why the SEC allowed the acquisition to occur. Strata's parent company bought...

Aug 2024
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VP/Other Executive

Product, Value

With Axiom Cost Accounting & Decision Support, we use the same tables as other Syntellis software...

Aug 2024
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VP/Other Executive

Product

There are more connectivity pieces to consider in Axiom Cost Accounting & Decision Support when...

Aug 2024
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VP/Other Executive

Product

There are not many standard reports in Axiom Cost Accounting & Decision Support, so Syntellis could...

Aug 2024
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Manager

Product

I would tell others looking at Axiom Cost Accounting & Decision Support that they need to have a...

Jul 2024
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Manager

Loyalty

The reason we are not on the most recent version of Axiom Cost Accounting & Decision Support is we...

Jul 2024
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Manager

Loyalty, Value

It is hard for me to answer the question of whether I would buy Axiom Cost Accounting & Decision...

Jul 2024
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Manager

Relationship

We engaged Syntellis for specific updates that we wanted to do, so I worked with a designated person...

Jul 2024
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Manager

Loyalty

Syntellis could improve because they have some fields in Axiom Cost Accounting & Decision Support...

Jul 2024
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Manager

Loyalty

Syntellis has come under the umbrella of Strata, and the product is going to change as they come...

Jun 2024
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Manager

Loyalty, Relationship, Operations

Our team that uses the product is satisfied with it. We are upgrading to a newer version of the...

Jun 2024
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VP/Other Executive

Product

Syntellis' vision is not mine, but they definitely have a vision. Axiom Cost Accounting & Decision...

May 2024
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VP/Other Executive

Relationship

Syntellis will reach out to me all the time. I recently met with our representative who requested...

May 2024
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VP/Other Executive

Value

We have had trouble actualizing value, but it is not because Axiom Cost Accounting & Decision...

May 2024
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VP/Other Executive

Value

We pay very little for the Axiom Cost Accounting & Decision Support product, especially compared to...

May 2024
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VP/Other Executive

Operations

Syntellis has white papers and stuff, but I would appreciate more training resources. They have a...

May 2024
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VP/Other Executive

Product

If someone were looking into Axiom Cost Accounting & Decision Support, I would want them to know it...

May 2024
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VP/Other Executive

Loyalty

Syntellis recently merged with Strata Decision Technology, and they have pretty much told us that we...

May 2024
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VP/Other Executive

Loyalty, Product

The product doesn't apologize for what it is, and it is good at what it does, but it is not...

May 2024
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CMIO

Relationship, Operations, Product

We had some rough waters with data mapping issues, but Syntellis’ team stepped up to address our...

Mar 2024
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CMIO

Operations

There is quite a bit of training involved with the product, but once we know how to use it, it is...

Mar 2024
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CMIO

Product

The decision support piece is very valuable to a lot of folks, and it is fairly agnostic compared to...

Mar 2024
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Director

Culture, Value

No one understands their book of business. No one knows whether they are making or losing money or...

Jan 2024
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Director

Value

As we move forward and understand bundle payments and the world of healthcare, we have to understand...

Jan 2024
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Director

Relationship, Operations

With regard to training, Syntellis has an optimization team, and I have that team on speed dial. I...

Jan 2024
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Director

Product

When looking at readmissions, there is functionality for flagging a patient and determining whether...

Jan 2024
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Director

Product

When I first got on Axiom Cost Accounting & Decision Support, I was a trailblazer; I kept up with...

Jan 2024
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Director

Product

Axiom Cost Accounting & Decision Support is in the cloud; Syntellis handles everything for upgrades....

Jan 2024
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Director

Loyalty, Product

If I want to add a column or a field within the system's database, right now, I have to know SQL....

Jan 2024
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Director

Loyalty, Product, Value

In order to do some functions that I want to do, I have to upgrade to the next release of Axiom Cost...

Jan 2024
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Director

Relationship

Syntellis listens to their clients. Some functionality in Axiom Cost Accounting & Decision Support...

Jan 2024
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Director

Relationship

Support from Syntellis is painful. Like with any vendor, the support varies depending on who we get...

Jan 2024
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Director

Loyalty

Since Syntellis combined with Strata Decision Technology and EPSi, there have been some...

Jan 2024
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Manager

Operations, Product

Syntellis’ most recent upgrade was a big change. It was like a full-blown implementation again. We...

Jan 2024
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Manager

Product

The product’s biggest strength is the consolidation of a lot of the financial data. We have the...

Jan 2024
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Manager

Relationship

Syntellis should work on having more customer-based input on some of the things that they are...

Jan 2024
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Manager

Operations

Everybody that the vendor’s implementation teams go out and work with has different setups and...

Jan 2024
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Director

Loyalty, Operations

We are transitioning to a new version of Axiom Enterprise Planning, and that implementation has been...

Jan 2024
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Director

Operations

Syntellis has a few really good, knowledgeable implementation folks, and that is one of their...

Jan 2024
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Director

Loyalty, Operations

My satisfaction with Syntellis will increase if we finish the implementation project without any...

Jan 2024
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Analyst/Coordinator

Product

Axiom Cost Accounting & Decision Support hasn't changed since 2020 because Syntellis is not doing...

Jan 2024
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Analyst/Coordinator

Operations

The vendor’s coordination of internal staff members was pretty much nonexistent during the...

Jan 2024
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Manager

Product

We love Axiom Cost Accounting & Decision Support. There are a lot of good core strengths, such as...

Jan 2024
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Manager

Operations

The initial implementation of Axiom Cost Accounting & Decision Support was excellent. Then we had a...

Jan 2024
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Manager

Product

Decision support reports are extremely hard to write, so it is difficult for an end user to grasp...

Jan 2024
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Director

Operations

The initial training is really good with Syntellis; the ongoing training isn't so good. For the...

Jan 2024
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Director

Culture, Product

The system has some bugs; it isn't working exactly as the vendor said it would. We call the vendor,...

Jan 2024
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Director

Operations, Product

The system is a bit difficult to get around. Syntellis is making changes to it; it used to be Excel...

Jan 2024
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Director

Loyalty, Product

Years ago, we had a different system. We researched a lot of different systems and did a lot of...

Jan 2024
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Manager

Relationship

This is just speculation, but Syntellis may be expanding a bit too fast. Compared to a few years...

Dec 2023
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Manager

Loyalty, Product

I like how flexible and open the platform is. We have been a long-term user, and we do a lot of...

Dec 2023
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Manager

Product

I would suggest that Syntellis work on their web-client interface because right now, it still looks...

Dec 2023
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Manager

Product

I would like Syntellis to better understand the need for the data to do analysis. For example, we...

Nov 2023
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Manager

Relationship

The Syntellis customer support people are really awesome. They are always there, and they reply back...

Nov 2023
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Manager

Product

I like Axiom's system and the structure in terms of how it is set up. It is user friendly. It is a...

Nov 2023
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