Axiom Cost Accounting & Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
I would like Syntellis to better understand the need for the data to do analysis. For example, we...
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Relationship
The Syntellis customer support people are really awesome. They are always there, and they reply back...
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Product
I like Axiom's system and the structure in terms of how it is set up. It is user friendly. It is a...
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Product
We have found some issues with the system, but we have also found some good results from our system....
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Product
The vendor didn't have enough reporting in place, so we built it out on our own. I would almost like...
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Relationship, Operations
We did an upgrade, and the vendor has kept their promises in terms of getting data into the system....
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Product
I would probably not buy the old version of the system again, but there have been upgrades, and it...
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Relationship
Syntellis could work on streamlining the upgrade process better. Our latest upgrade didn't start...
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Product
The product would likely work best for a small organization that has a simplified workflow; the...
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Loyalty
Syntellis was acquired and will be merging with Strata Decision Technology, so everything is up in...
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Product
The user interface for the field names is not good. We can have the same field name represent 10...
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Relationship
I have talked to people all up and down the chain at Syntellis. If we need something, we can get to...
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Product, Value
The system performs well, is fast, and is able to process a lot of data. The software processing...
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Operations
The initial training from Syntellis was really amazing. I'm not as happy with the ongoing training....
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Operations, Product
The system is good. But the updates sometimes fix one thing and break two others, and that is a...
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Relationship
Syntellis' support people supposedly have a few days to respond to a ticket. So we might wait a few...
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Loyalty, Value
We use the system all the time to target expense savings, look for changes in trends, and make...
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Culture
Changing prices hasn't been an issue with Syntellis. We aren't sure whether that is because they...
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Product
The system is really complicated. It is easy to overpromote or overthink it.
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Operations, Product
Sometimes, when Syntellis does an upgrade, that upgrade will undo something else. There have been...
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Product
I would tell a friend about the system's reliability. To some extent, users get out of the system...
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Loyalty
Our decision-support staff does their own thing, so they haven't really embraced the functionality...
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Relationship
We haven't had any problems with Syntellis’ support. Syntellis is very responsive to our issues. Our...
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Relationship, Product
I haven't had any encounters with Syntellis that were proactive. Usually, when the system slows...
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Relationship
On the decision support side, we are struggling with some service line functionality. We built some...
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Loyalty
Our operation changed a bit, so we need to make changes in the tool. That has slowed us down. We...
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Operations
Syntellis has videos on how to do some things, but those videos are sometimes hard to find. We...
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Relationship
The vendor's support can sometimes be a bit slow, but once we get the right person, they are very helpful....
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Product
We have been able to build some templates that give us operating margin information. There is cost...
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Loyalty, Operations, Product
Syntellis is short staffed, and that makes it hard to schedule upgrades. The system's upgrades take...
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Product
Things have gone well with the system. We have been able to use more and more of it for some of our...
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Relationship
The vendor's executives reach out to our higher-ups on pretty much a quarterly basis if not more...
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Culture
We were planning to use Syntellis' product for benchmarking purposes, but we couldn't get the...
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Product
I like how Syntellis uses the data that we submit to generate regular industry flash reports.
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Operations
Syntellis tends to rely a lot on training videos, which I find really unhelpful. I do much better...
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Product
I can do a lot with the product, but reporting is a challenge. Once we get good at reporting, we can...
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Relationship, Operations
The support team is pretty good right now because we have an intense focus. We copy everybody on...
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Product
I would recommend the product. I wouldn't tell someone which product I would pick, but I would say...
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Operations
I would tell a peer looking into implementing the solution that they have to think about how the...
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Operations
I would tell a person wanting to implement this product that they are probably going to have to have...
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Loyalty, Operations
It took us almost a year to implement the system. Part of that was on our EMR vendor's side, but...
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Product
I can do some really cool things to the product. We use it for all sorts of things. It is just hard...
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Product
I probably would buy this product again. All the products are about the same and have different...
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Relationship, Product
There are things we haven't been able to figure out in years, but Syntellis says those things are...
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Product
We like the product’s reports. We have a lot of individual control, and the reports are very visual...
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Relationship, Product
The product is on the cloud, and the vendor is regularly updating things, making patches, and...
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Operations, Value
When we bought the system, it wasn't complete, and Syntellis had to put in a lot of upgrades. A lot...
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Relationship
If there is a problem with the project, we get all the executives involved. I like that. I think...
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Operations
If there is a new upgrade or anything new, the vendor puts in a little pop-up that comes up when I...
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Product, Value
Axiom Cost Accounting & Decision Support is a full-blown financial system. It has budgeting,...
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Product
The system has different layers. We get the traditional relationship-centered care method, the...
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Product
A nice feature of the tool is that there are multiple ways to get data out of it. We can use a...
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Product
We have been working with the vendor on something our previous platform had. That was a model...
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Loyalty
Syntellis is working on building another module for managed care so that we can build contracts...
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Loyalty
Our long-term plan is to continue to bring in, enrich, and extend data with the system. We are...
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Relationship
The vendor has a lot of seasoned healthcare people on their team. They listen to us and what we ask...
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Relationship, Operations, Value
I think Syntellis’ charges are great. For example, the vendor has an optimization team. If we do not...
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Value
The solution can cost out supplies and drugs more precisely than we could with any other solution....
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Loyalty
When shopping for business support software, we talked to our peers about the products they used to...
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Relationship
The people from Syntellis are very nice and very knowledgeable. The vendor's executive involvement...
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Loyalty
Axion Cost Accounting has lived up to all our expectations. Our accountant is extremely intelligent...
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Product
I like the Axiom product. Syntellis is developing a lot of tools and reports on the website that are...
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Operations
The implementation of the Axiom system has been very good on one side, but it is a new product....
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Relationship, Operations
I get a lot of information from Syntellis, and they have set meetings for us to learn about updates....
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Operations
Syntellis does a really good job with training, but the nature of a new product is that we never...
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Product
We really only upload things into the Axiom program, and that feature works well. We don't export or...
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Relationship
I am fairly satisfied with the support that Syntellis gives us and the knowledge they have, but...
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Value
I feel like we pay a lot for the Axiom system even though we got a discount on the product. However,...
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Operations
Our experience with Syntellis has always been positive. We had an implementation consultant who...
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Product
There is a glitch in the product. There is a technical component for when we want to push reports...
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Operations
To start with, Syntellis was more of a vendor to us just because we were overwhelmed with everything...
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Operations
Of all the Syntellis modules that we implemented, the cost accounting one was the most difficult for...
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Operations
Making sure that companies understand the time commitment to implement something like Syntellis'...
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Product
We love the system; it is doing what Syntellis said it would do. It is just a little more cumbersome...
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Operations
Initially, I was not very satisfied with Syntellis’ training. We could have had more information....
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Product
Axiom Cost Accounting & Decision Support is still a work in progress, so it isn’t perfect, but it...
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Relationship, Operations
Syntellis has a help desk, which is helpful for the most part, but sometimes the people at the help...
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Relationship
Syntellis didn’t keep their promises at first, but lately, they have. We worked with a...
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Loyalty
I think our satisfaction with the product will increase. I am looking forward to the upgrades...
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Operations
Our implementation took a really long time, partly because of COVID-19, but not so much as one would...
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Operations
Ongoing training is a problem with Syntellis. We have to have a person in front of us, so the videos...
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Loyalty, Product
We have built the tool to integrate. We already know how to get things connected with data going in...
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Relationship
Syntellis’ support quality is very good. They have a strong presence on their tech support team.
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