Axiom Cost Accounting & Decision Support
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
I can't think of anything in the system that we are unhappy with. I see my satisfaction staying the...
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The vendor has made a lot of changes to the system since our last upgrade.
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The vendor has been very good about reaching out and keeping open communication during a project.
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Syntellis is doing a great job. They are taking on more and more clients and getting bigger and...
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We have had a great relationship with Syntellis. Throughout the vendor’s merges and changes, nothing...
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We rely on the Syntellis system heavily for all our reporting and planning. Moving everything to the...
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Syntellis’ support has definitely gone through some growing pains. The support was split between two...
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At Syntellis’ annual conference, there is always a visionary-led discussion of the newest offerings...
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One thing that we have always struggled with is whenever we do an engagement with Syntellis, we...
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The system from Kaufman Hall was always great because we could tell it was designed by an...
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Axiom Cost Accounting & Decision Support is a robust system, but we haven't had any training on it,...
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We had to switch payroll systems, and things slowed down because there was a lack of integration...
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I would give the vendor's support a low score because of the support people's responsiveness,...
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Our end user has some unique skills and a technical background that makes it so the product is very...
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Our end user says the vendor’s support is nonexistent. They have really good software, and it is...
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There is some new functionality coming out for integration that will make the population information...
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The product’s strength is that it produces information at the level and the format that I want. Long...
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Two providers might have the same outcomes, but one uses way more supplies than the other....
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When we have turnover, and new managers need to have orientation, it is incumbent for the...
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As far as proactive communication, Kaufman Hall leaves us alone, but I get mailings from them....
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I would like Kaufman Hall to do more training and education. When we bring in new people, we need to...
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Kaufman Hall has a reputation for being pretty sharp with delivering new technology. They understand...
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Cost accounting is the big thing to me. We certainly know how to charge for everything, but we can't...
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Syntellis had some IT problems during our implementation. The resource who was setting up the system...
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I have only had a few problems with the system where I haven't known what to do and have had to...
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The executives try to reach out and get our opinions. They make themselves available. One time when...
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Syntellis frequently updates the system. It is Excel based now, and they are moving it to more of a...
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It didn’t seem like Syntellis skipped a beat with COIVD-19. We didn’t have any specific needs for...
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We had someone assigned to us to help with training, and that was good. However, they often point us...
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I haven't really heard anything from Syntellis since we made the decision to not continue with their...
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Time may heal all wounds, but this last stretch of time has been pretty disappointing on the...
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The system’s ease of use is strong. I have no complaint about the functionality of the system.
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Kaufman Hall does not have proactive service. When we want anything done, we have to initiate it or...
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We have visions for the future. The vendor is working on a lot of cool things, and they share their...
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Based on our experience over the last several months, I think the vendor has had some turnover in...
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We have been looking at specific procedures and surgeries in the cost-accounting tool. We have been...
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Syntellis has kept their promises so far. They talked about rolling out optimization workshops and...
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Syntellis doesn't nickel-and-dime. If we need something, they try to do everything they can to help...
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Syntellis has responsive support people. For the upgrade, we asked those people to put the latest...
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We aren't ready to make the move, but it would be nice if Syntellis offered the capability to do...
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The costing system is not fully functional for us right now. We have some professional services with...
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We upgraded our environment, and something that used to work is no longer working. We open tickets,...
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There were some items from Syntellis that we had to pay for that frankly just should have been part...
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We are optimistic that our satisfaction with Syntellis will improve, and some of that will be due to...
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Syntellis has a user community where they promote monthly discussions. I have not participated in...
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Syntellis is going through their growing pains in terms of divorcing themselves from Kaufmann Hall....
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The system is a very powerful tool, and we are still tapping into its potential. We can get certain...
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An overarching frustration that we had in the implementation process was that the Syntellis project...
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The vendor's service department is a problem. Their response times and turnaround times are...
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The system can be cumbersome to learn. It is not point and click, although there have been upgrades...
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There are still a lot of bugs in the Syntellis system. It is newer to the vendor, so I think they...
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Our challenge with Syntellis has been support. Years ago, it was great. I could pick up the phone...
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The executive involvement from Syntellis has been wonderful. When I have had issues, the executives...
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If we want to, we can customize the system however we want. It is a really robust system. We may not...
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This solution is still a work in progress. The vendor's development is somewhat thin, and the...
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The transition from Kaufman Hall to Syntellis has been seamless. The product is good. With...
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The vendor met with us to talk with us. That was helpful. We occasionally feel frustrated by the...
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The transition to Syntellis' system has been positive but not seamless. During the change, we also...
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The system fits our needs well. We chose the system for the capability, and what we have been able...
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We can be needy. The vendor assigns us support staff, so when we run into issues with the processes,...
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