Axiom Cost Accounting & Decision Support Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
We use the tool mostly on the decision-support side. It is a key component of our reporting. We...
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Relationship
Syntellis answers the phone. If I called right now, they would answer. Not everybody is like that....
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Product
We pull reports in, including monthly reports, productivity reports, and daily reports. Almost...
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Relationship, Operations
We have been working with the team for a while, and we have new staff getting some additional...
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Operations
Axiom Cost Accounting & Decision Support is robust. However, it is not easy to use. It has a big...
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Culture, Value
If we add functionality or request a special report or something like that, we get an additional...
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Product
For all the business we do in Axiom Cost Accounting & Decision Support related to capital projects,...
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Relationship, Product
The system works really well. For an organization of our size, the system is a good fit and keeps...
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Product
My biggest concern with Syntellis is the interoperability piece. It is not efficient the way it is...
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Operations
I would like more educational tutorials from Syntellis. We need educational recorded webinars and...
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Product
Syntellis’ biggest strength is their consistency of data management and data interpretation. The...
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Loyalty, Product
Syntellis viewed service line definition development as part of cost accounting, and we had no idea...
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Product
Axiom Cost Accounting & Decision Support is much easier for new users than for users who have used...
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Loyalty, Product
One of our issues is the system's stability. The system has unexpected issues and instances of...
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Loyalty
We had to choose between Syntellis and another vendor, and we went with the devil we knew. We also...
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Relationship
I have always been a very dynamic and interactive partner with the vendor in terms of participating...
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Operations
Our implementation was very rough, and it was hard to get up to speed. However, now that we know how...
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Operations
The vendor's report training is a disaster and a waste of time. We ultimately trained ourselves. We...
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Operations
Our implementation of the system was awful. We had a lot of issues that we have had to keep going...
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Product
We use a lot of data, and we have maxed out our cloud space. The difficult thing with the Axiom Cost...
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Loyalty
There are a lot of customized processes in Axiom Cost Accounting & Decision Support. Transitioning...
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Product
Axiom Cost Accounting & Decision Support does exactly what the vendor says it can do, and it’s...
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Product
In general, Axiom Cost Accounting & Decision Support is a fine product. It has a lot of bells and...
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Value
We give other vendors a heck of a lot more money than we give Syntellis. When it comes to our...
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Loyalty
We are heavily invested in Syntellis' solution, and so far, we are happy with it. We are not looking...
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Operations
Syntellis' trainers could be more knowledgeable about what the product is capable of offering. Those...
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Value
Syntellis' cost accounting and decision support offerings are designed for analysts. They aren't at...
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Operations
The system has stayed pretty static for a long time. When we upgrade, Syntellis will sometimes add...
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Culture, Value
Compared to other vendors, Syntellis doesn't charge for every little thing. They are pretty clear on...
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Operations
The training is my biggest complaint with Syntellis, especially when we look at the definition of...
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Product
It seems like every time we go through an upgrade for Axiom Cost Accounting & Decision Support, I...
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Product
Nothing is ever perfect, and there are limitations. How we need to use Axiom Cost Accounting &...
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Operations, Product
Axiom Cost Accounting & Decision Support is pretty easy to use. Considering the lack of training...
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Relationship
I'm not sure that Syntellis has ever reached out to me about something that has been changing in...
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Relationship, Operations
Syntellis does a really good job of setting up open forums where we can hear people talk about...
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Product
I don't have a lot of complaints about Axiom Cost Accounting & Decision Support. The reporting is...
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Relationship
I like Syntellis’ help system. If I have an issue, I can submit a ticket through the web and keep...
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Relationship
Syntellis is very good at committing to something and meeting the deadline. If they don't meet a...
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Product
Axiom Cost Accounting & Decision Support’s strength is that it is a very user-friendly reporting...
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Relationship
Syntellis ultimately does keep promises, but there have been a lot of challenges. We just have so...
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Loyalty, Product, Value
We use Axiom Cost Accounting & Decision Support for a number of things in our organization,...
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Loyalty
With the acquisition by Strata Decision Technology, all of us who are on the system are holding our...
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Loyalty, Relationship
From a communication perspective, Strata Decision Technology's communication with their clients is...
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Loyalty, Product
We have had struggles with the system's reporting because we have to reindex constantly, but that is...
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Relationship
When we put in tickets with Syntellis, the follow-through is just not great; There is a slow...
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Product, Value
Overall, the product has been great. We have really enjoyed the whole different level of...
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Product
The solution continues to grow, and Syntellis has definitely made improvements because of the amount...
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Relationship, Product
Syntellis could have a little more transparency when we do see errors or things going on so that we...
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Product
Axiom Cost Accounting & Decision Support has a fairly complex model, and we need to have a fairly...
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Relationship, Product
Working with Syntellis is pretty good. We have a process where we work in conjunction with some...
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Loyalty, Product
The functionality in Axiom Cost Accounting & Decision Support is really good and moving in the right...
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Product
The integrated nature of Axiom Cost Accounting & Decision Support is one of the things I appreciate...
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Product
Axiom Cost Accounting & Decision Support is connected to our EHR system. That is the only data we...
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Loyalty, Product
Upgrades don't contain any bells or whistles that help me. I am looking for model builders, which is...
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Relationship
I talk to my account manager at Syntellis, but they are not proactive. I talk to the executive team...
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Product, Value
The outcomes we receive from Axiom Cost Accounting & Decision Support are being able to see clinical...
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Loyalty
This industry is kind of dominated by Strata Decision Technology now that Strata Decision...
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Relationship, Operations
We have what I call optimization calls with Syntellis. If I have an issue or need to know how to do...
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Product
Our entire health system is on the Axiom platform, including the practices. We do all our budgeting...
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Value
We know there are certain things that Syntellis charges for, but they have not charged extra for...
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Loyalty
We looked at Strata Decision Technology and at Syntellis, and we decided to go with Syntellis. The...
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Relationship, Operations
I have a great support team at Syntellis. I still have the phone number of the person who helped us...
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Loyalty, Product, Value
Axiom Cost Accounting & Decision Support works pretty well. It is a little challenging to get data...
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Operations
On the last upgrade, Syntellis definitely bit off more than they could chew, so the upgrade...
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Product
With an upgrade we did last year, some of the preferred features we had in the older version were...
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Relationship
Syntellis could be more responsive. I feel like they lost some of their senior techs, so sometimes...
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Product
Axiom Cost Accounting & Decision Support is very flexible and open in that we can see how everything...
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Loyalty, Product
The clarity of the data and clarity of the results in Axiom Cost Accounting & Decision Support is...
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Operations, Value
There are some online videos for Axiom Cost Accounting & Decision Support, but our folks aren't...
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