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KLAS Research Director - Ryan Oliver
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Director

Talon Healthy IT Services has knowledge that they use to support our providers. We meet with them...

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Director

We looked at the top vendors in the area. A member of our group had used Talon Healthy IT Services,...

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Director

The firm’s people use our help desk system when working with our providers, so they are in our...

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Director

What the firm does very well is the leaders there partnered with us right away and listened to what...

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Director

It is a little early yet for me to tell whether the needle is moving. But the firm is meeting what...

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Director

When we started out, the agreement that we had was for a number of calls. We had no idea when we did...

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CEO/President

A couple of times, Talon Healthy IT Services was a little bit slow, but for the most part, they are...

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CEO/President

Talon Healthy IT Services has told us some things we need and some we don't need. If there are some...

Mar 2021
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CEO/President

We have excellent involvement from one person in particular. That person follows through with things...

Mar 2021
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CEO/President

Talon Healthy IT Services does pretty well at executing. No one is 100% all of the time, but Talon...

Mar 2021
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CEO/President

We have implemented a number of things. I have been able to sit down and have lengthy discussions...

Mar 2021
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CEO/President

Talon Healthy IT Services is doing pretty well at driving outcomes. Some issues are just hold-ups...

Mar 2021
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CEO/President

I looked at what it would cost us to do the work in-house, and I determined that Talon Healthy IT...

Mar 2021
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CEO/President

Talon Healthy IT Services could improve the updates, especially if the project seems to be a little...

Mar 2021
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Manager

We are able to have ad hoc meetings with the vendor. We also have quarterly meetings with them where...

Feb 2021
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Manager

There isn't much that Talon Healthy IT Services doesn't do for us. They handle all of our IT work....

Feb 2021
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Manager

The solution is phenomenal. When we have needed to replace devices, we have been able to swap them...

Feb 2021
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Manager

The vendor was able to set up our new project really quickly. That allowed us to expand our services...

Feb 2021
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Manager

We were having some issues with our old vendor, so we left them and started with Talon Healthy IT...

Feb 2021
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Manager

Talon Healthy IT Services is great at self-monitoring and self-improvement. Sometimes, if there is a...

Feb 2021
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Manager

The key to Talon Healthy IT Services' success is their executive and account leadership. Their...

Feb 2021
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Manager

Talon Healthy IT Services has been a great partner. During the COVID-19 crisis, the vendor was...

Jan 2021
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Manager

Talon Healthy IT Services' help desk has been extremely helpful. If there is an area that I feel the...

Jan 2021
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Manager

I appreciate that the vendor brought their reporting forward. Every morning I receive an email with...

Jan 2021
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Manager

We have not had any bumps with the vendor's staff members. They have been very responsive, and their...

Jan 2021
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Manager

We have frequent calls with the vendor. Those calls allow for open dialogue about any challenges...

Jan 2021
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Manager

We have had to add a couple of things to the vendor's docket very quickly for areas where we need...

Jan 2021
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Manager

I have had such a nice experience with Talon Healthy IT Services. I would absolutely choose them...

Jan 2021
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Manager

When we had to put some things on hold, the vendor was perfectly fine and understanding. They told...

Jan 2021
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Manager

The vendor's trained analysts bring the most value. The vendor doesn't charge for every little...

Jan 2021
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Manager

The strength of our partnership with Talon Healthy IT Services is very good. Their executive...

Jan 2021
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Manager

I have never needed to escalate things to the executive level with Talon Healthy IT Services, but if...

Jan 2021
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Manager

Talon Healthy IT Services' turnaround time has been unstable for a little while, but now that we...

Jan 2021
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Manager

The vendor's transparency makes them stand out. They are very open to sharing what they do well and...

Jan 2021
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Manager

I appreciate that the vendor has provided needed information and helped us identify best practices....

Jan 2021
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CIO

Anytime we get a new device, we have to go through life-cycle management and replace devices. My...

Jan 2021
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CIO

We are looking at the workload of each tech at Talon Healthy IT Services. Some of the technicians...

Jan 2021
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CIO

I am fine with what I am being charged for the vendor's help desk. The vendor absolutely avoids...

Jan 2021
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CIO

The vendor does a very good job with executions. They are strategic about having the right person in...

Jan 2021
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Manager

Talon Healthy IT Services puts out recommendations for our applications. Talon Healthy IT Services...

Jan 2021
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Manager

For anything special outside of the contract, we will be charged, but that is understandable. Our...

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Manager

Talon Healthy IT Services is awesome. They handle every question and take care of every problem....

Jan 2021
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Manager

Talon Healthy IT Services' executive involvement is appropriate, timely, accurate, and friendly, so...

Jan 2021
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Manager

Talon Healthy IT Services costs the same as our old vendor but does a much better job. We may even...

Jan 2021
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Manager

During the COVID-19 crisis, the vendor did a very good job of getting people to work from home and...

Jan 2021
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Manager

The previous IT company that we used was not as knowledgeable about Epic as Talon Healthy IT...

Jan 2021
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Manager

If we have a support need or question, we just send a ticket to the vendor. Then, they will call or...

Jan 2021
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Manager

Talon Healthy IT Services tries to find problems before they happen. The vendor is prepared for...

Jan 2021
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