2025 Best In KLAS Managed IT Services

Decision Insights

IT Planning & Assessment Services 2025

11 December 25 | Kevin Huang and Warren Whitford

Healthcare IT is continually and quickly evolving, and more than ever, healthcare organizations need the right expertise and skill sets to deploy and optimize technology for clinicians and patients. To access this guidance and support, many organizations are looking to services firms to help with IT planning and assessment projects. This report draws on 38 purchase decisions for IT planning and assessment services captured by KLAS between October 2023 and October 2025. The following pages share these key insights: The most common engagements that KLAS has validated in this segment The firms most frequently considered and selected in this sample Key factors that drive firm selection

In 2022, KLAS interviewed 27 HIT services firms with broad market experience, asking them about their best practices for driving successful client engagements. Drawing from those insights and correlating them with the KLAS performance data of high-performing firms, this study—part of KLAS’ Vendor Excellence series—looks at four critical areas firms should evaluate to ensure successful engagements: measurement of outcomes, sales and contracting, internal hiring and training, and engagement execution.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Pivot Point Consulting Pivot Point Consulting, a Vaco Company	95.5	-1%	12	A	A	A+	A	A

CereCore	95.2	0%	9	A+	A	A	A-	A

CTG, a Cegeka Company	93.5	+2%	8	A	A-	A	B+	A-

HTC Global Services	89.6	+3%	8	A	A-	A	B-	B

CrossVue	88.8	N/A	7	A	B+	B+	B-	B

Experis Health Solutions	85.7	-3%	7	B+	B	B	B	B-

Nordic	85.5	-4%	23	B+	B+	B+	B	B-

Tegria	84.8	-3%	21	B+	B	B+	B	C+

HCTec	82.3	+9%	17	B	B	B+	C	C+

Altera Digital Health	75.8	N/A	7	D+	B-	B	B-	C-
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Loyalty	Operations	Relationship	Services	Value

Neurealm (formerly GAVS Technologies) GAVS Technologies L	91.4	4	A	B+	B+	B-	A

Optimum Healthcare IT L	96.7	4	A+	A-	A+	A-	A+

ROI Healthcare Solutions L	84.8	3	A	B-	B+	B	C

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