Capacity Management Suite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
We use Capacity Management for spill cleans that we call ancillary. We do have facility management...
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Relationship
I would absolutely partner with TeleTracking again. TeleTracking has been a good strategic partner...
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Culture, Value
TeleTracking works hard to keep promises. TeleTracking has been good about not overcharging. I did...
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Loyalty
Up until recently, I probably would have given Capacity Management a higher score when it comes to...
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Relationship
TeleTracking used to deliver new technology in TransferCenter. Some of the stuff, I know they...
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Relationship, Operations, Product
For the upgrades for TransferCenter, it seems like when TeleTracking puts in new code, there are...
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Relationship
TeleTracking’s support for TransferCenter has always been a black hole. There is not as much...
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Relationship, Product
TransferCenter integrates with Capacity Management. TransferCenter is in the cloud because it is a...
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Operations
Ongoing training is nearly nonexistent, but we had a rollout, and the vendor actually did a good job...
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Product, Value
Capacity Management is central to patient movement into and within our facilities, so that is the...
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Relationship, Operations
We have had some troubles with implementation services. Our IT group had worked with TeleTracking...
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Loyalty
We are evaluating whether we will move to a new EHR. If we do, then I believe we will move away from...
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Product
From an end-user standpoint, we would like to involve our bedside nurses. However, the product isn't...
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Loyalty, Product
I haven't seen much growth or many enhancements from TeleTracking. It seems like their product has...
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Product, Value
With TeleTracking, we like having the ability to see what is happening in terms of capacity and...
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Product
Capacity Management is still lacking in its integration with our EHR. If we want information in...
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Product
One of Capacity Management’s biggest strengths is that it helps give us a good story about what is...
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Product
In Capacity Management, there are times when we would like to have a bit more leeway in terms of...
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Relationship, Product
Since we have gone to the cloud base with Capacity Management, I feel like we have had a few more...
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Loyalty, Relationship
Our scores for the vendor will improve if TeleTracking continues the working relationship. We have...
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Loyalty
TeleTracking’s vision and time frame cannot keep up with our business needs. We are moving into a...
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Relationship, Value
There is some business pushback with TeleTracking. We can get support, help, and outreach, but they...
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Product
The system's biggest strength is its ability to show enterprise visibility across multiple...
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Relationship
We recommend that TeleTracking does more in research and development. We would like to see more...
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Operations
TeleTracking could improve their training by realizing that each facility or end user might have...
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Operations
The vendor’s initial training was great, but ongoing training doesn't exist. We had a whole team...
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Product
Nurses want to only be in one system, and since the TeleTracking solution is a bolt-on, the bulk of...
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Relationship
We really haven't gotten a lot of new stuff with TeleTracking, but that could be because we don't...
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Culture, Loyalty
Predictive analytics is one of the things that the vendor sold us on, but we don’t have that...
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Relationship
When someone has been doing business with a company as long as we have with TeleTracking, the vendor...
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Relationship, Product
We are satisfied with the software. Nobody is talking about it not working right. However, there are...
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Product
Unexpected changes sometimes occur. For example, the notifications will stop working, or the reports...
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