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Capacity Management Suite Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
ROI / Cost (care and feeding)
There have been some situations where the vendor has nickel-and-dimed us. We were looking for an...
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Manager
Functionality and Upgrades
I would like to see the vendor put in more interface work and follow up on enhancement requests. We...
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Manager
Functionality and Upgrades
The vendor provided a lot of reference materials for the product, and we were able to develop and...
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Manager
Functionality and Upgrades
The analysts that support us from the vendor have been excellent. It just takes a long time to...
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Manager
Relationship
The vendor executive involvement used to be great, but we haven't been buying new technology lately,...
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Manager
Relationship
I would tell someone looking at the product that the vendor's project managers are fantastic. They...
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Manager
Service and Support
During the COVID-19 crisis, I asked one question of the vendor, and they were able to help me, so I...
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Manager
Other Observations & Comments
As far as I am aware, Capacity Management is part of our long-term plans. We have no reason for or...
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Manager
Other Observations & Comments
There are a lot of other vendors out there that do the same thing as TeleTracking. The vendor was...
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Director
Functionality and Upgrades
There are a few functionality things that I would like to see. One is the limitation on the alerts....
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Director
Functionality and Upgrades
I love TeleTracking. We have said so many times in the last few months that we don't know what we...
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Director
Service and Support
I don't have to call the ongoing support people very often; someone else does that, but I know it...
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Director
Functionality and Upgrades
I would buy the system again. The system is incredibly easy to use. It really does allow me in a...
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Director
Implementation and Training
The implementation services were probably my least favorite part of TeleTracking. The process is not...
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Director
Implementation and Training
The vendor has not done ongoing training. In terms of initial training, I think they really need to...
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Director
Interfacing and Integration
The system could be the highest score when it comes to integration, but the leadership of the...
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Analyst/Coordinator
Functionality and Upgrades
TeleTracking is one of the leaders in the patient flow and capacity management space. I know there...
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Analyst/Coordinator
Future Outlook
TeleTracking really wants to push the system up to the cloud, so they have stopped enhancements on...
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Analyst/Coordinator
Other Observations & Comments
Through Teletracking’s reorganization, we have lost some good expertise. Their perception of what...
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Analyst/Coordinator
Functionality and Upgrades
We occasionally have issues with TransferCenter that are due to the newness having it in the cloud....
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Analyst/Coordinator
Other Observations & Comments
Working with TeleTracking is a little bit different now. They have reorganized in the last couple of...
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Manager
Technology
Before the COVID-19 crisis, we looked at some KLAS information, and it seems like there are other...
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Manager
Relationship
I feel like TeleTracking almost isn’t listening and taking feedback from their customers. Due to...
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Manager
Implementation and Training
The quality and effectiveness of their training are not entirely the vendor's fault. The whole...
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Manager
Functionality and Upgrades
There are so many things that we didn’t really notice in the beginning, but as we get more...
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Manager
Functionality and Upgrades
The new offering, the analytics package, doesn’t meet our needs. In-house, we have been able to...
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Analyst/Coordinator
Functionality and Upgrades
I would like to see improvement on new user creation, and the overall user management feature needs...
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Analyst/Coordinator
Functionality and Upgrades
I like the ease of use of the product and the screen layout. I like the flexibility we have to...
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Analyst/Coordinator
Functionality and Upgrades
We would like there to be improvements to the capacity management features. It would also be good if...
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Analyst/Coordinator
Service and Support
TeleTracking mostly keeps their promises. We have partnered with them on some newer applications,...
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Analyst/Coordinator
Service and Support
The customer and technical support are excellent. The follow-up is excellent, and so is the...
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CIO
Relationship
We don't have as much of a partnership feeling with TeleTracking as we do with other vendors. We...
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Director
ROI / Cost (care and feeding)
We have worked with the vendor a ton during the COVID-19 crisis. We are redoing units and bed...
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Director
Functionality and Upgrades
The product is easy to use once we get people to use it. There are things that I would like to see...
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VP/Other Executive
Functionality and Upgrades
The vendor has been transitioning over to cloud-based, web-based versions. The old version was on...
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VP/Other Executive
Service and Support
The vendor's tech support people do a good job and get back to us pretty quickly. The on-site...
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VP/Other Executive
Relationship
I have been working with the vendor's executive team for many years. The prior executive team was...
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VP/Other Executive
Service and Support
The vendor was way late in the game with rolling out our COVID-19 dashboards. Our own internal IT...
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VP/Other Executive
Functionality and Upgrades
TeleTracking rolled out an analytics platform that they have been working on for many years. There...
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VP/Other Executive
Implementation and Training
The onboarding and training that we did at our facility were not as robust as I am used to. I ended...
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VP/Other Executive
Functionality and Upgrades
The vendor has a mobile app and rolled out a new version in the last year. The user interfaces are...
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Manager
Service and Support
The vendor has been involved in health and human services for the federal government, and FEMA has...
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Manager
Relationship
The vendor doesn’t normally share the schema of their database. We wanted to bring in some of the...
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Manager
Other Observations & Comments
Recently, there has been more nickel-and-diming than in the past. I think that is just the climate...
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Manager
Implementation and Training
During the latest implementation, we went system-wide, and the vendor’s training was great. They...
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Manager
Service and Support
The vendor used to have the best support in the whole wide world, but it isn’t as great as it used...
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Manager
Functionality and Upgrades
The solution has driven some efficiencies within our health system. The software works as designed....
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VP/Other Executive
Relationship
TeleTracking’s executives are very involved. The CEOs of both of the companies we work with believe...
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VP/Other Executive
Lessons Learned
TransferCenter is great. It has required a little bit of work, but it has been fine. If someone...
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VP/Other Executive
Service and Support
TeleTracking just addresses what they need to address for COVID-19. When we call with something we...
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VP/Other Executive
Functionality and Upgrades
TeleTracking does keep their promises. When it comes to the product functionality meeting our needs,...
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VP/Other Executive
Implementation and Training
TeleTracking sends a giant team to us. They have actually done training very well. A while back,...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I believe that we will be with the vendor for several years. I would absolutely buy the vendor’s...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor has avoided charging for every little thing. In fact, they have improved processes. When...
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Analyst/Coordinator
Functionality and Upgrades
The actual system works quite well. Some of the challenges we have are really our challenges with...
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Analyst/Coordinator
Other Observations & Comments
We are struggling with moving our discharge toward the national benchmark, and we will be asking the...
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Analyst/Coordinator
Service and Support
The vendor is very good with their phone and web support. A lot of the challenges that we have with...
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Manager
Functionality and Upgrades
The vendor is doing what they say they are doing. TransferCenter doesn’t do a lot of things I want...
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Manager
Functionality and Upgrades
TransferCenter works as promoted but lacks a lot of things that would make it more efficient to use,...
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Manager
Other Observations & Comments
We had our original client success manager for several years. We had a great, very open...
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Manager
Relationship
One of the vendor's CEOs left, and that individual ran the ship and did a tremendous job. The...
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Manager
Lessons Learned
We would not buy TeleTracking's product again. I think the biggest reason has more to do with the...
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Manager
ROI / Cost (care and feeding)
The vendor has been pretty good with avoiding charging for every little thing.
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Manager
Other Observations & Comments
With the upgrade, we have our own in-house TeleTracking team that is employed by the hospital, and...
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Manager
Interfacing and Integration
When it comes to supporting our interoperability goals, TeleTracking isn't really aligned with what...
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Director
ROI / Cost (care and feeding)
TeleTracking came in and did an observation of what we were doing, and they came up with...
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Director
ROI / Cost (care and feeding)
The system's dashboard is working very nicely in our facility, but TeleTracking will no longer...
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Director
Functionality and Upgrades
We are trying to go with TeleTracking's mobile solution. Supposedly, they will be upgrading their...
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Director
Relationship
We have no issues working with the TeleTracking executives. After a discussion with them, we decided...
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Director
Interfacing and Integration
Integration with the EHR is okay, though it is not the best that it could be. The issue is more on...
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Director
Implementation and Training
TeleTracking has an online training knowledge base. However, that costs money, so we do our own training....
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Manager
Service and Support
The vendor is very supportive. We are butting heads a bit, but TeleTracking has been very...
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Manager
Service and Support
TeleTracking has eroded a bit in my mind. We continue to have difficulties with our other vendor...
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Manager
Functionality and Upgrades
TeleTracking has always been very attentive when they upgrade. They tend to push us to move faster....
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Manager
Functionality and Upgrades
The platform has not changed in years. The upgrades reflect changes in the look of the application,...
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Manager
Relationship
TeleTracking is fantastic. They really are a great company to work with. They are very responsive if...
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Manager
Future Outlook
The vendor is moving along with doing predictive analysis, and that is a big thing that will be...
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Manager
Relationship
The executive involvement with TeleTracking is very good. They are very professional. I know one of...
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Manager
ROI / Cost (care and feeding)
TeleTracking doesn’t nickel-and-dime us; they are straightforward. The vendor has done change orders...
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Manager
ROI / Cost (care and feeding)
There is such a return on investment with TeleTracking’s application. We have shown a reduced length...
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Director
Functionality and Upgrades
The system helps us tremendously with our throughput and lets us know when a bed becomes available....
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Manager
Functionality and Upgrades
We got a handle on our discharge process because of the metrics in the product. We can track why...
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Manager
Relationship
The executives at TeleTracking have been awesome. The executives are really good people. They have...
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Manager
Functionality and Upgrades
The product is easy to use. The biggest thing that it has helped me with is knowing where everyone...
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Nurse
Functionality and Upgrades
Our experience has been going well. The TeleTracking system is working great. The solution is part...
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