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Capacity Management Suite Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Director

Functionality and Upgrades

I think TeleTracking does well with client services. I am not sure what they could improve upon.

Jan 2021
(0)
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Director

Service and Support

When it comes to proactive service, we recently had some issues that came up that Cerner didn’t know...

Jan 2021
(0)
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Director

Functionality and Upgrades

The system has allowed us to quickly change operations to meet the demands, and we are still able to...

Jan 2021
(0)
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Manager

Functionality and Upgrades

TeleTracking was incredibly helpful as a technology company. With TransferCenter, their consulting...

Dec 2020
(0)
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Manager

Functionality and Upgrades

A lot of our reports come out of TeleTracking's solution because we found that it is easier to do...

Dec 2020
(0)
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Manager

Functionality and Upgrades

TeleTracking has made improvements in some of their more recent versions that we are going to go up...

Dec 2020
(0)
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Nurse

Technology

The vendor does a great job with Knowledge Bridge and taking things to the next level. We are...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

TransferCenter is a really good product. I wish that there were a way that we could custom build a...

Dec 2020
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

Capacity Management is an amazing application. We interface with our EMR, and we can go back and...

Dec 2020
(0)
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Nurse

Other Observations & Comments

The vendor used to have a legacy product, and if we could resurrect that solution for things like...

Dec 2020
(0)
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Manager

Interfacing and Integration

We are looking at a long-term plan, and we are likely to replace the system with another vendor’s...

Dec 2020
(0)
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Manager

Service and Support

When we are in the solution and are using it, it is much easier to use than TeleTracking RTLS is....

Dec 2020
(0)
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Director

Other Observations & Comments

We are currently working on getting every site on the same version of Capacity Management. Things...

Dec 2020
(0)
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Director

Service and Support

The vendor at every level wants to support what we want. They want us to be successful and use...

Dec 2020
(0)
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Director

Service and Support

TeleTracking has dedicated people for Capacity Management to support us. We have a client success...

Dec 2020
(0)
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Director

Future Outlook

We are only using bed management in this product. However, as we update the system, we will add much...

Dec 2020
(0)
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Director

Interfacing and Integration

Capacity Management is very specific to each site, and we support multiple facilities. I think the...

Dec 2020
(0)
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Manager

Service and Support

TeleTracking has been very supportive during COVID-19. A lot of what is available is custom built...

Dec 2020
(0)
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Manager

Service and Support

It is extremely valuable for someone in my position to have access to the support leveling that...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We are definitely getting our money's worth for the TeleTracking system. It is my favorite...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have great training documents, and it is very easy to learn the application. A lot of...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

A positive thing about TeleTracking's system is that it has given us one place to understand what...

Nov 2020
(0)
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Director

Interfacing and Integration

Something that TeleTracking could work on is that Capacity Management really doesn't integrate with...

Nov 2020
(0)
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Manager

Future Outlook

The reason we went to TeleTracking was that another vendor wasn't where they needed to be to...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We soon realized that the product didn't have the clinical functionality that we needed. It wasn't...

Oct 2020
(0)
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Manager

Lessons Learned

We haven't been able to integrate the product the way we have wanted, and it is always hard to tell...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The people in charge of the beds are very happy. I like the customization capabilities that we can...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor has been great, and they were especially great earlier on. One reason why we chose them...

Oct 2020
(0)
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Manager

Functionality and Upgrades

TransferCenter is good, but it isn't as customizable as it should be. There are certain fields that...

Oct 2020
(0)
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Manager

Functionality and Upgrades

TransferCenter is now fully functioning at our large location. The system vets all of the patients...

Oct 2020
(0)
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Manager

Relationship

I came up with a couple of ideas and ran them by TeleTracking's support team members, who mentioned...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Capacity Management is my favorite product. It really does everything that we need it to do. The...

Oct 2020
(0)
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Manager

Future Outlook

We are moving away from Capacity Management because we are moving to our enterprise vendor's system....

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

There have been some situations where the vendor has nickel-and-dimed us. We were looking for an...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I would like to see the vendor put in more interface work and follow up on enhancement requests. We...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The vendor provided a lot of reference materials for the product, and we were able to develop and...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The analysts that support us from the vendor have been excellent. It just takes a long time to...

Jul 2020
(0)
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Manager

Relationship

The vendor executive involvement used to be great, but we haven't been buying new technology lately,...

Jul 2020
(0)
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Manager

Relationship

I would tell someone looking at the product that the vendor's project managers are fantastic. They...

Jul 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, I asked one question of the vendor, and they were able to help me, so I...

Jul 2020
(0)
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Manager

Other Observations & Comments

As far as I am aware, Capacity Management is part of our long-term plans. We have no reason for or...

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

There are a lot of other vendors out there that do the same thing as TeleTracking. The vendor was...

Jul 2020
(0)
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Director

Functionality and Upgrades

There are a few functionality things that I would like to see. One is the limitation on the alerts....

Jul 2020
(0)
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Director

Functionality and Upgrades

I love TeleTracking. We have said so many times in the last few months that we don't know what we...

Jul 2020
(0)
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Director

Service and Support

I don't have to call the ongoing support people very often; someone else does that, but I know it...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I would buy the system again. The system is incredibly easy to use. It really does allow me in a...

Jul 2020
(0)
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Director

Implementation and Training

The implementation services were probably my least favorite part of TeleTracking. The process is not...

Jul 2020
(0)
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Director

Implementation and Training

The vendor has not done ongoing training. In terms of initial training, I think they really need to...

Jul 2020
(0)
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Director

Interfacing and Integration

The system could be the highest score when it comes to integration, but the leadership of the...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

TeleTracking is one of the leaders in the patient flow and capacity management space. I know there...

Jul 2020
(0)
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Analyst/Coordinator

Future Outlook

TeleTracking really wants to push the system up to the cloud, so they have stopped enhancements on...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Through Teletracking’s reorganization, we have lost some good expertise. Their perception of what...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We occasionally have issues with TransferCenter that are due to the newness having it in the cloud....

Jul 2020
(0)
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 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Working with TeleTracking is a little bit different now. They have reorganized in the last couple of...

Jul 2020
(0)
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Manager

Technology

Before the COVID-19 crisis, we looked at some KLAS information, and it seems like there are other...

Jul 2020
(0)
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 or  to see details.

Manager

Relationship

I feel like TeleTracking almost isn’t listening and taking feedback from their customers. Due to...

Jul 2020
(0)
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Manager

Implementation and Training

The quality and effectiveness of their training are not entirely the vendor's fault. The whole...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

There are so many things that we didn’t really notice in the beginning, but as we get more...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The new offering, the analytics package, doesn’t meet our needs. In-house, we have been able to...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would like to see improvement on new user creation, and the overall user management feature needs...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the ease of use of the product and the screen layout. I like the flexibility we have to...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We would like there to be improvements to the capacity management features. It would also be good if...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

TeleTracking mostly keeps their promises. We have partnered with them on some newer applications,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The customer and technical support are excellent. The follow-up is excellent, and so is the...

Jul 2020
(0)
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CIO

Relationship

We don't have as much of a partnership feeling with TeleTracking as we do with other vendors. We...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We have worked with the vendor a ton during the COVID-19 crisis. We are redoing units and bed...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product is easy to use once we get people to use it. There are things that I would like to see...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor has been transitioning over to cloud-based, web-based versions. The old version was on...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

The vendor's tech support people do a good job and get back to us pretty quickly. The on-site...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

I have been working with the vendor's executive team for many years. The prior executive team was...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor was way late in the game with rolling out our COVID-19 dashboards. Our own internal IT...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

TeleTracking rolled out an analytics platform that they have been working on for many years. There...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

The onboarding and training that we did at our facility were not as robust as I am used to. I ended...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor has a mobile app and rolled out a new version in the last year. The user interfaces are...

Jun 2020
(0)
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Manager

Service and Support

The vendor has been involved in health and human services for the federal government, and FEMA has...

May 2020
(0)
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Manager

Relationship

The vendor doesn’t normally share the schema of their database. We wanted to bring in some of the...

May 2020
(0)
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Manager

Other Observations & Comments

Recently, there has been more nickel-and-diming than in the past. I think that is just the climate...

May 2020
(0)
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 or  to see details.

Manager

Implementation and Training

During the latest implementation, we went system-wide, and the vendor’s training was great. They...

May 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor used to have the best support in the whole wide world, but it isn’t as great as it used...

May 2020
(0)
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Manager

Functionality and Upgrades

The solution has driven some efficiencies within our health system. The software works as designed....

May 2020
(0)
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VP/Other Executive

Relationship

TeleTracking’s executives are very involved. The CEOs of both of the companies we work with believe...

May 2020
(0)
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VP/Other Executive

Lessons Learned

TransferCenter is great. It has required a little bit of work, but it has been fine. If someone...

May 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

TeleTracking just addresses what they need to address for COVID-19. When we call with something we...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

TeleTracking does keep their promises. When it comes to the product functionality meeting our needs,...

May 2020
(0)
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VP/Other Executive

Implementation and Training

TeleTracking sends a giant team to us. They have actually done training very well. A while back,...

May 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I believe that we will be with the vendor for several years. I would absolutely buy the vendor’s...

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has avoided charging for every little thing. In fact, they have improved processes. When...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The actual system works quite well. Some of the challenges we have are really our challenges with...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We are struggling with moving our discharge toward the national benchmark, and we will be asking the...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor is very good with their phone and web support. A lot of the challenges that we have with...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The vendor is doing what they say they are doing. TransferCenter doesn’t do a lot of things I want...

Mar 2020
(0)
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Manager

Functionality and Upgrades

TransferCenter works as promoted but lacks a lot of things that would make it more efficient to use,...

Mar 2020
(0)
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Manager

Other Observations & Comments

We had our original client success manager for several years. We had a great, very open...

Mar 2020
(0)
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Manager

Relationship

One of the vendor's CEOs left, and that individual ran the ship and did a tremendous job. The...

Mar 2020
(0)
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Manager

Lessons Learned

We would not buy TeleTracking's product again. I think the biggest reason has more to do with the...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor has been pretty good with avoiding charging for every little thing.

Mar 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

With the upgrade, we have our own in-house TeleTracking team that is employed by the hospital, and...

Mar 2020
(0)
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Manager

Interfacing and Integration

When it comes to supporting our interoperability goals, TeleTracking isn't really aligned with what...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

TeleTracking came in and did an observation of what we were doing, and they came up with...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The system's dashboard is working very nicely in our facility, but TeleTracking will no longer...

Mar 2020
(0)
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Director

Functionality and Upgrades

We are trying to go with TeleTracking's mobile solution. Supposedly, they will be upgrading their...

Mar 2020
(0)
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Director

Relationship

We have no issues working with the TeleTracking executives. After a discussion with them, we decided...

Mar 2020
(0)
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Director

Interfacing and Integration

Integration with the EHR is okay, though it is not the best that it could be. The issue is more on...

Mar 2020
(0)
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Director

Implementation and Training

TeleTracking has an online training knowledge base. However, that costs money, so we do our own training....

Mar 2020
(0)
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Manager

Service and Support

The vendor is very supportive. We are butting heads a bit, but TeleTracking has been very...

Mar 2020
(0)
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Manager

Service and Support

TeleTracking has eroded a bit in my mind. We continue to have difficulties with our other vendor...

Mar 2020
(0)
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Manager

Functionality and Upgrades

TeleTracking has always been very attentive when they upgrade. They tend to push us to move faster....

Mar 2020
(0)
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Manager

Functionality and Upgrades

The platform has not changed in years. The upgrades reflect changes in the look of the application,...

Mar 2020
(0)
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Manager

Relationship

TeleTracking is fantastic. They really are a great company to work with. They are very responsive if...

Mar 2020
(0)
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Manager

Future Outlook

The vendor is moving along with doing predictive analysis, and that is a big thing that will be...

Mar 2020
(0)
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Manager

Relationship

The executive involvement with TeleTracking is very good. They are very professional. I know one of...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

TeleTracking doesn’t nickel-and-dime us; they are straightforward. The vendor has done change orders...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

There is such a return on investment with TeleTracking’s application. We have shown a reduced length...

Mar 2020
(0)
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Director

Functionality and Upgrades

The system helps us tremendously with our throughput and lets us know when a bed becomes available....

Mar 2020
(0)
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Manager

Functionality and Upgrades

We got a handle on our discharge process because of the metrics in the product. We can track why...

Jan 2020
(0)
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Manager

Relationship

The executives at TeleTracking have been awesome. The executives are really good people. They have...

Jan 2020
(0)
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Manager

Functionality and Upgrades

The product is easy to use. The biggest thing that it has helped me with is knowing where everyone...

Jan 2020
(0)
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