Capacity Management Suite
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
I think that TeleTracking has done a nice job of supporting the system across multiple hospitals....
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Operations, Product
After an upgrade we had with TransferCenter, it was a bit of a struggle to use the solution because...
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Product
Capacity Management is easy to configure for multiple organizations to be consistent, and it is easy...
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Loyalty, Relationship
I would like TeleTracking to go back to the basics. I think there is some basic functionality that...
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Product
We are still waiting for the vendor to enhance their nursing and management mobile solutions. The...
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Relationship, Value
We have always had a good relationship with TeleTracking. Their product works, but at one point,...
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Relationship
We don't see TeleTracking much unless we call them. They are not proactive.
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Culture, Product
Things are going well with Capacity Management. For the most part, it works as designed.
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Relationship, Product
We have a few issues with TeleTracking’s hotfixes and upgrades. It seems like when they do an...
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Loyalty, Product
I have been using Capacity Management for a long time, and I think the quality has slipped a bit....
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Relationship
When it comes to enhancement requests, when we first connected with TeleTracking and wanted...
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Loyalty, Relationship
A year from now, I think my satisfaction with Capacity Management will be the same or maybe a tiny...
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Operations
TeleTracking's implementation team is excellent. It seemed like the people doing the initial...
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Product
We have been using Capacity Management for several years, and everyone is super used to it. It has...
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Operations
TeleTracking’s training was phenomenal at the onset. The vendor came and supported us, and there...
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Relationship
I don’t have any negative comments about TeleTracking’s support. The vendor has been proactive in...
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Product
There are still some tricky pieces in Capacity Management. We have to manually update things like...
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Product
Capacity Management could improve by being able to integrate across all platforms. For example, one...
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Relationship
We have always had good support from TeleTracking.
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Product
Our biggest wish-list item for Capacity Management is artificial intelligence. We want something...
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Loyalty, Product
We are about to try to use some more of the vendor’s tools, like their mobile application.
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Product, Value
Capacity Management is a long-standing product, so the end users have a pretty deep understanding of...
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Product
We would like to see the addition of some real-time patient-flow timers for time-sensitive cases so...
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Product, Value
TransferCenter is user friendly. It gives us important data that allows us to analyze our markets...
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Loyalty, Loyalty
The vendor has done some pretty amazing things this last year in terms of technology, and we will be...
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Relationship, Relationship, Operations, Operations, Product, Product
The ease of use is getting better. We need to do some more integrations. Our organization has had...
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Operations, Operations
The quality of the vendor’s implementation services ebbs and flows, but they are still pretty good,...
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Relationship, Relationship
TeleTracking's leadership meets with our leadership, so the vendor is involved. The vendor is...
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Product, Product
We have had some challenges with a few things, and one issue is user provisioning. The vendor has...
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Relationship, Relationship, Value, Value
It is in both of our best interests to do some of the work the vendor does, and the vendor has...
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Value, Value
Every time something is mentioned, there is a cost associated with it. We haven't seen that in the...
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Operations, Operations, Value, Value
TeleTracking doesn’t seem to have many training materials, such as how-to articles and tip sheets....
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Product, Product
The tool is pretty user friendly. Its reporting piece is more limited than what we had in the past,...
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Operations, Operations
I would tell a peer or friend to make sure they are aware that if they go with Capacity Management,...
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Relationship, Relationship
The vendor has a vision, but they are slow in moving toward it. I realize things take time, but when...
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Product, Value
TeleTracking's application has been great. It saved us during the COVID-19 pandemic with the...
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Relationship
I love TeleTracking; I am a fan. TeleTracking is a great company to deal with.
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Product, Value
Capacity Management allows us to diagnose our operations at a very detailed level. The automation...
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Relationship, Product
TeleTracking is innovating. They are staying current. However, one thing that the vendor could also...
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Loyalty, Relationship, Product
TransferCenter is an across-platform solution that has been able to connect our hospitals....
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Loyalty, Product
TeleTracking could improve by looking a little more at the AI vision of the future. Right now,...
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Relationship, Product
Capacity Management has not gone down in quite a long time, and I haven't heard about any...
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Operations
TeleTracking provided quite a bit of training and some good support for the implementation.
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Product
One benefit of Capacity Management is its reports. The reports give us a picture of the large...
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Relationship
I think TeleTracking needs to work more closely with their vendors because sometimes the vendors lag...
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Relationship, Operations, Product
Since the vendor has a hosted environment, their upgrades are all up to them. We just have to report...
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Relationship
The vendor provides us with a technical account manager. They are supposed to be our first contact...
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Loyalty
TransferCenter is part of our long-term strategy. Over the last few years, we have evaluated another...
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Loyalty
The vendor strives to keep all of their promises. There are always challenges to work through. Over...
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Relationship
The vendor's support people do a pretty good job. If they don't know anything, then they will get...
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Relationship, Operations
The vendor allocated resources to us to help us accomplish some tangible outcomes. At one point, we...
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Product
TransferCenter is an excellent data tool. I can get a lot of great data from it. The system helps us...
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Product
If I had a magic wand, I would make TransferCenter work with Epic's systems. It would be great to...
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Product, Value
I can get real-time data on how our flow is looking in Capacity Management. I can see how things are...
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Operations
The vendor trains new people as they are onboarded. The training is departmentally distributed, so...
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Relationship
TeleTracking is a great partner as a vendor. There is no doubt about that. The vendor comes to the...
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Product
The solution has been very well adopted. We have liked it. Its evolution has been impressive, and...
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Relationship
TeleTracking does what they can. TeleTracking doesn't want to be treated as a vendor that just...
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Relationship
We have actually met the vendor's leadership people in person, and we believe they are sincere when...
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Relationship
We are having some technical difficulties with the TeleTracking solution, but we are meeting...
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Relationship
I don't like TeleTracking’s support team because every time we call, we speak to a new person even...
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Operations
We faced extreme challenges during the implementation with TeleTracking. The vendor wanted to go...
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Operations
TeleTracking could do a little more with their training. They could strengthen their remote learning...
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Product
Integration with TeleTracking is challenging. For example, the vendor puts two additional layers of...
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Product
Simplicity is something I have not experienced with TeleTracking. The product is an extremely robust...
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Relationship
Whenever there is an issue, we have to call TeleTracking to notify the vendor that something is...
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Relationship, Product
There are so many barriers we have to go through in order to be able to make a change to the...
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Relationship
TeleTracking is really good about bringing clients together and doing a lot of group work, but I...
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Product
We are at a much higher level of comfort in our organization thanks to the product's ease of use. We...
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Relationship
The vendor’s involvement with our command center waxes and wanes, especially in terms of how...
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Relationship
The vendor is always available when we reach out to them about something. If we need something, they...
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Product
The system doesn't necessarily operate in ways we would expect it to with regard to how we document...
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Loyalty, Product
We have data coming out of our ears, so that is a valid outcome of the product. The product is...
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Relationship
I don't know whether we have ever had problems with the support. The vendor is very responsive. They...
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Loyalty, Value
We recently went through a comparison model with the product and a different vendor’s capacity...
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