Capacity Management Suite
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Product

I think that TeleTracking has done a nice job of supporting the system across multiple hospitals....

Aug 2023
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VP/Other Executive

Operations, Product

After an upgrade we had with TransferCenter, it was a bit of a struggle to use the solution because...

Aug 2023
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VP/Other Executive

Product

Capacity Management is easy to configure for multiple organizations to be consistent, and it is easy...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

I would like TeleTracking to go back to the basics. I think there is some basic functionality that...

Aug 2023
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VP/Other Executive

Product

We are still waiting for the vendor to enhance their nursing and management mobile solutions. The...

Jul 2023
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VP/Other Executive

Relationship, Value

We have always had a good relationship with TeleTracking. Their product works, but at one point,...

Jun 2023
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VP/Other Executive

Relationship

We don't see TeleTracking much unless we call them. They are not proactive.

Jun 2023
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Manager

Culture, Product

Things are going well with Capacity Management. For the most part, it works as designed.

Jun 2023
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Manager

Relationship, Product

We have a few issues with TeleTracking’s hotfixes and upgrades. It seems like when they do an...

Jun 2023
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Manager

Loyalty, Product

I have been using Capacity Management for a long time, and I think the quality has slipped a bit....

Jun 2023
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Manager

Relationship

When it comes to enhancement requests, when we first connected with TeleTracking and wanted...

Jun 2023
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Manager

Loyalty, Relationship

A year from now, I think my satisfaction with Capacity Management will be the same or maybe a tiny...

Jun 2023
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Manager

Operations

TeleTracking's implementation team is excellent. It seemed like the people doing the initial...

Jun 2023
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Director

Product

We have been using Capacity Management for several years, and everyone is super used to it. It has...

May 2023
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Director

Operations

TeleTracking’s training was phenomenal at the onset. The vendor came and supported us, and there...

May 2023
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Director

Relationship

I don’t have any negative comments about TeleTracking’s support. The vendor has been proactive in...

May 2023
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Director

Product

There are still some tricky pieces in Capacity Management. We have to manually update things like...

May 2023
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Director

Product

Capacity Management could improve by being able to integrate across all platforms. For example, one...

May 2023
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Director

Relationship

We have always had good support from TeleTracking.

May 2023
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Director

Product

Our biggest wish-list item for Capacity Management is artificial intelligence. We want something...

May 2023
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VP/Other Executive

Loyalty, Product

We are about to try to use some more of the vendor’s tools, like their mobile application.

Apr 2023
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VP/Other Executive

Product, Value

Capacity Management is a long-standing product, so the end users have a pretty deep understanding of...

Apr 2023
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VP/Other Executive

Product

We would like to see the addition of some real-time patient-flow timers for time-sensitive cases so...

Apr 2023
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VP/Other Executive

Product, Value

TransferCenter is user friendly. It gives us important data that allows us to analyze our markets...

Apr 2023
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Analyst/Coordinator

Loyalty, Loyalty

The vendor has done some pretty amazing things this last year in terms of technology, and we will be...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations, Product, Product

The ease of use is getting better. We need to do some more integrations. Our organization has had...

Apr 2023
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Analyst/Coordinator

Operations, Operations

The quality of the vendor’s implementation services ebbs and flows, but they are still pretty good,...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

TeleTracking's leadership meets with our leadership, so the vendor is involved. The vendor is...

Apr 2023
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Analyst/Coordinator

Product, Product

We have had some challenges with a few things, and one issue is user provisioning. The vendor has...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Value, Value

It is in both of our best interests to do some of the work the vendor does, and the vendor has...

Apr 2023
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Analyst/Coordinator

Value, Value

Every time something is mentioned, there is a cost associated with it. We haven't seen that in the...

Apr 2023
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Analyst/Coordinator

Operations, Operations, Value, Value

TeleTracking doesn’t seem to have many training materials, such as how-to articles and tip sheets....

Apr 2023
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Analyst/Coordinator

Product, Product

The tool is pretty user friendly. Its reporting piece is more limited than what we had in the past,...

Apr 2023
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Analyst/Coordinator

Operations, Operations

I would tell a peer or friend to make sure they are aware that if they go with Capacity Management,...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

The vendor has a vision, but they are slow in moving toward it. I realize things take time, but when...

Apr 2023
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Manager

Product, Value

TeleTracking's application has been great. It saved us during the COVID-19 pandemic with the...

Apr 2023
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Manager

Relationship

I love TeleTracking; I am a fan. TeleTracking is a great company to deal with.

Apr 2023
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Director

Product, Value

Capacity Management allows us to diagnose our operations at a very detailed level. The automation...

Mar 2023
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Director

Relationship, Product

TeleTracking is innovating. They are staying current. However, one thing that the vendor could also...

Mar 2023
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Director

Loyalty, Relationship, Product

TransferCenter is an across-platform solution that has been able to connect our hospitals....

Mar 2023
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Director

Loyalty, Product

TeleTracking could improve by looking a little more at the AI vision of the future. Right now,...

Mar 2023
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Manager

Relationship, Product

Capacity Management has not gone down in quite a long time, and I haven't heard about any...

Mar 2023
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Manager

Operations

TeleTracking provided quite a bit of training and some good support for the implementation.

Mar 2023
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Director

Product

One benefit of Capacity Management is its reports. The reports give us a picture of the large...

Mar 2023
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Director

Relationship

I think TeleTracking needs to work more closely with their vendors because sometimes the vendors lag...

Mar 2023
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Analyst/Coordinator

Relationship, Operations, Product

Since the vendor has a hosted environment, their upgrades are all up to them. We just have to report...

Mar 2023
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Analyst/Coordinator

Relationship

The vendor provides us with a technical account manager. They are supposed to be our first contact...

Mar 2023
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Analyst/Coordinator

Loyalty

TransferCenter is part of our long-term strategy. Over the last few years, we have evaluated another...

Mar 2023
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Analyst/Coordinator

Loyalty

The vendor strives to keep all of their promises. There are always challenges to work through. Over...

Mar 2023
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Analyst/Coordinator

Relationship

The vendor's support people do a pretty good job. If they don't know anything, then they will get...

Mar 2023
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Analyst/Coordinator

Relationship, Operations

The vendor allocated resources to us to help us accomplish some tangible outcomes. At one point, we...

Mar 2023
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VP/Other Executive

Product

TransferCenter is an excellent data tool. I can get a lot of great data from it. The system helps us...

Mar 2023
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VP/Other Executive

Product

If I had a magic wand, I would make TransferCenter work with Epic's systems. It would be great to...

Mar 2023
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VP/Other Executive

Product, Value

I can get real-time data on how our flow is looking in Capacity Management. I can see how things are...

Mar 2023
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VP/Other Executive

Operations

The vendor trains new people as they are onboarded. The training is departmentally distributed, so...

Dec 2022
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VP/Other Executive

Relationship

TeleTracking is a great partner as a vendor. There is no doubt about that. The vendor comes to the...

Dec 2022
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VP/Other Executive

Product

The solution has been very well adopted. We have liked it. Its evolution has been impressive, and...

Dec 2022
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VP/Other Executive

Relationship

TeleTracking does what they can. TeleTracking doesn't want to be treated as a vendor that just...

Dec 2022
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VP/Other Executive

Relationship

We have actually met the vendor's leadership people in person, and we believe they are sincere when...

Dec 2022
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VP/Other Executive

Relationship

We are having some technical difficulties with the TeleTracking solution, but we are meeting...

Oct 2022
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VP/Other Executive

Relationship

I don't like TeleTracking’s support team because every time we call, we speak to a new person even...

Oct 2022
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VP/Other Executive

Operations

We faced extreme challenges during the implementation with TeleTracking. The vendor wanted to go...

Oct 2022
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VP/Other Executive

Operations

TeleTracking could do a little more with their training. They could strengthen their remote learning...

Oct 2022
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VP/Other Executive

Product

Integration with TeleTracking is challenging. For example, the vendor puts two additional layers of...

Oct 2022
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VP/Other Executive

Product

Simplicity is something I have not experienced with TeleTracking. The product is an extremely robust...

Oct 2022
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VP/Other Executive

Relationship

Whenever there is an issue, we have to call TeleTracking to notify the vendor that something is...

Oct 2022
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VP/Other Executive

Relationship, Product

There are so many barriers we have to go through in order to be able to make a change to the...

Oct 2022
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VP/Other Executive

Relationship

TeleTracking is really good about bringing clients together and doing a lot of group work, but I...

Oct 2022
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Director

Product

We are at a much higher level of comfort in our organization thanks to the product's ease of use. We...

Oct 2022
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Director

Relationship

The vendor’s involvement with our command center waxes and wanes, especially in terms of how...

Oct 2022
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Director

Relationship

The vendor is always available when we reach out to them about something. If we need something, they...

Oct 2022
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Director

Product

The system doesn't necessarily operate in ways we would expect it to with regard to how we document...

Oct 2022
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Director

Loyalty, Product

We have data coming out of our ears, so that is a valid outcome of the product. The product is...

Oct 2022
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Director

Relationship

I don't know whether we have ever had problems with the support. The vendor is very responsive. They...

Oct 2022
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Director

Loyalty, Value

We recently went through a comparison model with the product and a different vendor’s capacity...

Oct 2022
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