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Capacity Management Suite Comments
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User Commentary
Director
It can be hard to get TeleTracking going on a project. Their support is pretty decent, but sometimes...
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Director
TeleTracking's solutions cost a crazy amount. The vendor charges us for every little thing. They...
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Director
TeleTracking has a knowledge bridge, but it doesn't really answer a lot of our questions or deep...
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Director
TeleTracking should be pushing more innovation. They are laser focused on their path. EMRs bring...
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Director
TeleTracking is making a lot of needed advances with their data analytics. My team does a lot of our...
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Director
There are some big process issues in Capacity Management that TeleTracking hasn't resolved. The...
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Director
Capacity Management is good. TeleTracking went under intense scrutiny for a period of time, and we...
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Director
I have found Capacity Management to be a very useful tool. However, there is an untapped capacity...
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Director
We did feel like there was some nickel-and-diming with TeleTracking in terms of some requests that...
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Director
We have had some contact with representatives from TeleTracking, but we have had times where we have...
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VP/Other Executive
We have had a great partnership with TeleTracking. We have used the vendor's bed management software...
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Manager
TeleTracking's system was a lifesaver during the COVID-19 shutdown. We had everything running...
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Manager
Once we get users on TeleTracking's system, they are off and running with no worries and no...
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Manager
The mobile app for patient transport and tracking environmental services and cleaning in the system...
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Director
The system is great. We have been very pleased with the functionality and transparency. If I were to...
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Director
I am sure that the system has features that we haven't tapped into yet, but we will. We are...
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Director
The folks at Teletracking will give us recommendations about how best to utilize the system at our...
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Director
The system is easy to use. It doesn't take long for users to master the technology. One thing I...
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Nurse
TeleTracking has a robust help desk team that knows the system, and the team is available 24/7. We...
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Nurse
When we make a purchase from TeleTracking, there is always a quote, and then we negotiate to the...
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Nurse
I have worked at other organizations that don’t have the TeleTracking system for patient placement,...
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Nurse
TeleTracking wants to do a lot of things in terms of integration, but I don’t see a push for that....
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Nurse
To learn about new technology, clients have to attend conferences and be a knowledge bridge between...
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Nurse
If someone asked me about the TeleTracking system, I would tell that person to buy it. I would tell...
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Nurse
Our client success managers aren't pestering us when we don't need them. With COVID-19, we didn't...
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Manager
When TransferCenter is working, it works well for our needs. I am not exactly sure what our...
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Manager
There is sometimes an interface issue between TransferCenter and Capacity Management. For example,...
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Manager
Because we already had other TeleTracking products, we understood our training for TransferCenter...
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Manager
I am not sure whether the issue was with our IT team or with the vendor, but every time there has...
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Manager
Whenever I place a ticket with the vendor, they do respond. They often don't totally resolve our...
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Manager
We have a contact from TeleTracking that we usually go through when there are major issues. The...
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Director
TeleTracking does extremely well. I honestly don't know how we would have gotten through this year...
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Director
We are hoping to incorporate the TeleTracking products across our entire health system. TeleTracking...
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Manager
There were a lot of growing pains with the implementation of TeleTracking’s product, but overall,...
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Manager
For the most part, things have been good. There have been a couple of technical issues. Those are...
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Manager
TeleTracking's system is challenging to use because there are a lot of levels to it. In terms of...
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Manager
There is a new piece that we use in the program in the transport portion. We now have a transport...
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Manager
Overall, Capacity Management works pretty well. I like the system. If the decision were mine, I...
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Manager
There are some connection issues that cause us to have to restart the entire platform. Capacity...
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Manager
There is no ongoing training, and we had very little training in the beginning from TeleTracking. I...
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Manager
I personally get more support off of the web versus the phone support from TeleTracking. I am...
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VP/Other Executive
We use the Transfer Center IQ system, which is the vendor's transfer center and documentation...
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VP/Other Executive
TeleTracking indicates that we are partners, but I feel like we are paying for the services that...
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Director
Capacity Managemen needs more user customizability so that our administrators can manipulate it to...
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Director
TeleTracking delivers what they tell us they will deliver. Their applications aren't easy to...
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Director
TransferCenter is super straightforward. It is designed to be very user friendly and quick to...
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Director
We use TeleTracking's product for all of the patients moving through the hospital to keep track of...
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Director
Unfortunately, we have an older version of Capacity Management, so we don't have the capability to...
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Director
TeleTracking's training is the kind of training where we have to search for the information...
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Director
I know that TeleTracking is very much invested in improving their products. I have TeleTracking on...
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Manager
Our implementation would have been better if it hadn't been for COVID-19. I went through...
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Manager
Updated programs are our biggest challenge with TeleTracking. We are behind the times on interfaces...
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CNIO
The only impressive thing that I see with Capacity Management is the implementation project plan to...
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CNIO
We are continually having to repeat information in Capacity Management and in our hospital vendor's...
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CNIO
We have problems getting our issues resolved through TeleTracking. We have problems getting the...
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Manager
We are self-taught on TransferCenter. The system is not hard to learn.
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Director
TeleTracking is one of my favorite vendors. They are willing to look at changes. There are some...
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Director
TeleTracking, like most vendors, will sell users one product and have other products in their suite...
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Director
TeleTracking is an expert at building tools, but they aren't necessarily an expert at patient...
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VP/Other Executive
When we need help optimizing the system, the vendor wants to charge to come back and help us....
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VP/Other Executive
When we call for support, depending on who we get, we get different answers. We had an...
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VP/Other Executive
Knowledge Bridge is a really great component of TeleTracking. We are able to get knowledge on...
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VP/Other Executive
We don’t have to pay for the initial training, but TeleTracking uses a train-the-trainer method, and...
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VP/Other Executive
Recently, we were told that there was an app upgrade and that was what was causing us some issues....
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VP/Other Executive
The system may be set up to have an iPhone or certain mechanisms of communication. But when there is...
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VP/Other Executive
TeleTracking's command center changed the climate at our facility. We had lots of transparency...
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VP/Other Executive
TeleTracking provides a lot of support, and people don't necessarily take advantage of that. People...
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VP/Other Executive
There is room for improvement with Capacity Management. It is cumbersome sometimes. We have to click...
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VP/Other Executive
Education is the biggest challenge with TeleTracking. Some of the information that is out there is...
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VP/Other Executive
TransferCenter is a good product compared to what other people have. A lot of the time, what other...
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Director
TeleTracking isn't responding to us when we ask about an upgrade. That isn't typical; it is new for...
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Director
We haven't gotten any staff training from TeleTracking since we went live several years ago. Our...
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Director
I think TeleTracking does well with client services. I am not sure what they could improve upon.
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Director
When it comes to proactive service, we recently had some issues that came up that Cerner didn’t know...
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Director
The system has allowed us to quickly change operations to meet the demands, and we are still able to...
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Manager
TeleTracking was incredibly helpful as a technology company. With TransferCenter, their consulting...
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Manager
A lot of our reports come out of TeleTracking's solution because we found that it is easier to do...
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Manager
TeleTracking has made improvements in some of their more recent versions that we are going to go up...
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Nurse
The vendor does a great job with Knowledge Bridge and taking things to the next level. We are...
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Nurse
TransferCenter is a really good product. I wish that there were a way that we could custom build a...
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Nurse
Capacity Management is an amazing application. We interface with our EMR, and we can go back and...
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Nurse
The vendor used to have a legacy product, and if we could resurrect that solution for things like...
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Manager
We are looking at a long-term plan, and we are likely to replace the system with another vendor’s...
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Manager
When we are in the solution and are using it, it is much easier to use than TeleTracking RTLS is....
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Director
We are currently working on getting every site on the same version of Capacity Management. Things...
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Director
The vendor at every level wants to support what we want. They want us to be successful and use...
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Director
TeleTracking has dedicated people for Capacity Management to support us. We have a client success...
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Director
We are only using bed management in this product. However, as we update the system, we will add much...
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Director
Capacity Management is very specific to each site, and we support multiple facilities. I think the...
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Manager
TeleTracking has been very supportive during COVID-19. A lot of what is available is custom built...
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Manager
It is extremely valuable for someone in my position to have access to the support leveling that...
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Manager
We are definitely getting our money's worth for the TeleTracking system. It is my favorite...
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Manager
We have great training documents, and it is very easy to learn the application. A lot of...
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Director
A positive thing about TeleTracking's system is that it has given us one place to understand what...
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Director
Something that TeleTracking could work on is that Capacity Management really doesn't integrate with...
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Manager
The reason we went to TeleTracking was that another vendor wasn't where they needed to be to...
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Manager
We soon realized that the product didn't have the clinical functionality that we needed. It wasn't...
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Manager
We haven't been able to integrate the product the way we have wanted, and it is always hard to tell...
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Manager
The people in charge of the beds are very happy. I like the customization capabilities that we can...
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Manager
The vendor has been great, and they were especially great earlier on. One reason why we chose them...
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Manager
TransferCenter is good, but it isn't as customizable as it should be. There are certain fields that...
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Manager
TransferCenter is now fully functioning at our large location. The system vets all of the patients...
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Manager
I came up with a couple of ideas and ran them by TeleTracking's support team members, who mentioned...
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Manager
Capacity Management is my favorite product. It really does everything that we need it to do. The...
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Manager
We are moving away from Capacity Management because we are moving to our enterprise vendor's system....
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Manager
There have been some situations where the vendor has nickel-and-dimed us. We were looking for an...
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Manager
I would like to see the vendor put in more interface work and follow up on enhancement requests. We...
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Manager
The vendor provided a lot of reference materials for the product, and we were able to develop and...
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Manager
The analysts that support us from the vendor have been excellent. It just takes a long time to...
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Manager
The vendor executive involvement used to be great, but we haven't been buying new technology lately,...
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Manager
I would tell someone looking at the product that the vendor's project managers are fantastic. They...
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Manager
During the COVID-19 crisis, I asked one question of the vendor, and they were able to help me, so I...
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Manager
As far as I am aware, Capacity Management is part of our long-term plans. We have no reason for or...
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Manager
There are a lot of other vendors out there that do the same thing as TeleTracking. The vendor was...
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Director
There are a few functionality things that I would like to see. One is the limitation on the alerts....
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Director
I love TeleTracking. We have said so many times in the last few months that we don't know what we...
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Director
I don't have to call the ongoing support people very often; someone else does that, but I know it...
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Director
I would buy the system again. The system is incredibly easy to use. It really does allow me in a...
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Director
The implementation services were probably my least favorite part of TeleTracking. The process is not...
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Director
The vendor has not done ongoing training. In terms of initial training, I think they really need to...
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Director
The system could be the highest score when it comes to integration, but the leadership of the...
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Analyst/Coordinator
TeleTracking is one of the leaders in the patient flow and capacity management space. I know there...
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Analyst/Coordinator
TeleTracking really wants to push the system up to the cloud, so they have stopped enhancements on...
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Analyst/Coordinator
Through Teletracking’s reorganization, we have lost some good expertise. Their perception of what...
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Analyst/Coordinator
We occasionally have issues with TransferCenter that are due to the newness having it in the cloud....
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Analyst/Coordinator
Working with TeleTracking is a little bit different now. They have reorganized in the last couple of...
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Manager
Before the COVID-19 crisis, we looked at some KLAS information, and it seems like there are other...
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Manager
I feel like TeleTracking almost isn’t listening and taking feedback from their customers. Due to...
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Manager
The quality and effectiveness of their training are not entirely the vendor's fault. The whole...
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Manager
There are so many things that we didn’t really notice in the beginning, but as we get more...
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Manager
The new offering, the analytics package, doesn’t meet our needs. In-house, we have been able to...
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Analyst/Coordinator
I would like to see improvement on new user creation, and the overall user management feature needs...
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Analyst/Coordinator
I like the ease of use of the product and the screen layout. I like the flexibility we have to...
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Analyst/Coordinator
We would like there to be improvements to the capacity management features. It would also be good if...
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Analyst/Coordinator
TeleTracking mostly keeps their promises. We have partnered with them on some newer applications,...
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Analyst/Coordinator
The customer and technical support are excellent. The follow-up is excellent, and so is the...
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CIO
We don't have as much of a partnership feeling with TeleTracking as we do with other vendors. We...
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Director
We have worked with the vendor a ton during the COVID-19 crisis. We are redoing units and bed...
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Director
The product is easy to use once we get people to use it. There are things that I would like to see...
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VP/Other Executive
The vendor has been transitioning over to cloud-based, web-based versions. The old version was on...
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VP/Other Executive
The vendor's tech support people do a good job and get back to us pretty quickly. The on-site...
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VP/Other Executive
I have been working with the vendor's executive team for many years. The prior executive team was...
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VP/Other Executive
The vendor was way late in the game with rolling out our COVID-19 dashboards. Our own internal IT...
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VP/Other Executive
TeleTracking rolled out an analytics platform that they have been working on for many years. There...
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VP/Other Executive
The onboarding and training that we did at our facility were not as robust as I am used to. I ended...
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VP/Other Executive
The vendor has a mobile app and rolled out a new version in the last year. The user interfaces are...
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Manager
The vendor has been involved in health and human services for the federal government, and FEMA has...
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Manager
The vendor doesn’t normally share the schema of their database. We wanted to bring in some of the...
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Manager
Recently, there has been more nickel-and-diming than in the past. I think that is just the climate...
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Manager
During the latest implementation, we went system-wide, and the vendor’s training was great. They...
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Manager
The vendor used to have the best support in the whole wide world, but it isn’t as great as it used...
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Manager
The solution has driven some efficiencies within our health system. The software works as designed....
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VP/Other Executive
TeleTracking’s executives are very involved. The CEOs of both of the companies we work with believe...
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VP/Other Executive
TransferCenter is great. It has required a little bit of work, but it has been fine. If someone...
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VP/Other Executive
TeleTracking just addresses what they need to address for COVID-19. When we call with something we...
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VP/Other Executive
TeleTracking does keep their promises. When it comes to the product functionality meeting our needs,...
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VP/Other Executive
TeleTracking sends a giant team to us. They have actually done training very well. A while back,...
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