Capacity Management Suite
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

With the way that the solution's software is engineered, we need some little workarounds to make it...

Mar 2022
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Director

TeleTracking's product is a good piece of operational software that allows us to identify data. It...

Mar 2022
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Director

The vendor has opportunities for improvement on the system's software side, especially when it comes...

Mar 2022
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VP/Other Executive

TeleTracking does nickel-and-dime us. We needed them to come back for our free evaluation at the...

Mar 2022
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VP/Other Executive

I feel like TeleTracking has a high level of turnover with their staff. The people who make the...

Mar 2022
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VP/Other Executive

I would love to have better contact and communication from TeleTracking. I would love a yearly...

Mar 2022
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VP/Other Executive

Teletracking has really helped us with our productivity. Overall, we are above some metrics. That is...

Mar 2022
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VP/Other Executive

Despite the poor communication, TeleTracking's solution is a great product. I wouldn’t want to work...

Mar 2022
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Director

One of TeleTracking's strengths is their availability. The vendor is always available, and they are...

Mar 2022
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Director

Everything has a learning curve, and some of the system's users figure out its learning curve faster...

Mar 2022
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Director

The vendor's fee structure has evolved a lot, especially with an organization of our size. I don't...

Mar 2022
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Director

The vendor's whole team is very good at adapting to changes. If I need to customize something or add...

Mar 2022
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Director

The vendor needs to start moving into the predictive analytics space. All of their applications work...

Mar 2022
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Director

The vendor has done a really good job of giving us dashboards and views into the system when there...

Mar 2022
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Director

The vendor's executives always stay in step with us. When we fall down in the system, it is because...

Mar 2022
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Director

TeleTracking remains the gold standard for vendors in the patient flow area. Other companies have...

Mar 2022
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Analyst/Coordinator

A high point with Capacity Management is that it is great for patient tracking from the time the...

Mar 2022
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Analyst/Coordinator

A downside of the product is that it is cloud based. We have a lot of hiccups for people logging in....

Mar 2022
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Analyst/Coordinator

We don't know what else is out there, but I would definitely keep TeleTracking in the running as we...

Mar 2022
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Analyst/Coordinator

We have never lacked the ability to get the support we need for our day-to-day operations or for...

Mar 2022
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Director

When we need help with custom reports, TeleTracking builds the reports for us or stays on the phone...

Mar 2022
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Director

For the most part, the system works well. It doesn’t go down very often, but when it does, the...

Mar 2022
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Director

I would purchase this system again. I like the transfer center and how things are laid out. When we...

Mar 2022
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Director

We have gotten good customer service from TeleTracking's help desk and our representatives. Those...

Mar 2022
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Director

Once we negotiated our contract with TeleTracking, they stuck with what they said. They were pretty...

Mar 2022
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Director

TeleTracking's time with us was well orchestrated in terms of putting things together and getting us...

Mar 2022
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Director

We had some training when we implemented the system, and TeleTracking came back and did some...

Mar 2022
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Director

TeleTracking does a great job, and the product works as intended. I haven't had any experience with...

Mar 2022
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Director

The system requires a bit of training, but it is fairly intuitive. A person needs minimal computer...

Mar 2022
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Director

We used to have direct numbers for the executives, but the vendor has had a lot of change and growth...

Mar 2022
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Director

Our organization likes that we can provide reports that show where we are getting calls from...

Mar 2022
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Director

I would absolutely recommend this product. Our doors are open to anyone who wants to see the product...

Mar 2022
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VP/Other Executive

The vendor’s team is very engaged. They are super accessible and answer all my questions anytime I ask....

Feb 2022
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VP/Other Executive

The vendor’s training model is train the trainer. Once the solution is installed, the customer is...

Feb 2022
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VP/Other Executive

The solution has lots of clicks and way too much of a capacity to be customized. It creates a lot of...

Feb 2022
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VP/Other Executive

I really like TeleTracking's analytics for Capacity Management. We have all the data accessible...

Feb 2022
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VP/Other Executive

The vendor is very engaged with the implementation. We have lukewarm engagement on our side, and...

Feb 2022
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VP/Other Executive

I like how well the system works with TransferCenter. They actually work hand in hand. We get a...

Feb 2022
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VP/Other Executive

TransferCenter has excellent analytics. We have the ability to see where all of our patients are and...

Feb 2022
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VP/Other Executive

I really like how well TransferCenter and Capacity Management work together. They work hand in hand...

Feb 2022
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Manager

For throughput and bed management, I like having visibility to see our patients when they are ready...

Feb 2022
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Manager

The vendor's support has been instrumental in our enterprise platform. The vendor works closely with...

Feb 2022
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Manager

TeleTracking uses a train-the-trainer model for a lot of their training on the system. The vendor...

Feb 2022
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Manager

We are bargaining with the vendor right now, but they have given us a few things at no extra charge.

Feb 2022
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Manager

I would tell others who are looking at the application that it is versatile and absolutely very...

Feb 2022
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Analyst/Coordinator

In the past, the vendor told us that we needed to do something, and we still haven't gotten the...

Jan 2022
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Analyst/Coordinator

TeleTracking is trying to focus their development platform on IQ Platform, which is their...

Jan 2022
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Analyst/Coordinator

Capacity Management is not really an enterprise solution. TeleTracking says that it is, but it...

Jan 2022
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Analyst/Coordinator

We are doing some very cool things within a certain specialty with the TeleTracking application, and...

Jan 2022
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Analyst/Coordinator

There is more growth and input that needs to take place with the product. TeleTracking's product...

Jan 2022
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Analyst/Coordinator

TeleTracking is bending over backward to educate our new leadership on how to completely utilize the...

Jan 2022
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Analyst/Coordinator

We have some integration issues with our EMR that impact another TeleTracking product more than...

Jan 2022
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Analyst/Coordinator

We are going to expand TransferCenter to another facility.

Jan 2022
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Analyst/Coordinator

TeleTracking avoids charging for everything but not as much as they did before. We go through a...

Jan 2022
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Analyst/Coordinator

Turnover has impacted everybody's resources. TeleTracking has a lot of new people, so people are...

Jan 2022
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Nurse

One of the challenges we have with the TransferCenter application is that there is no call recording...

Jan 2022
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Nurse

Our organization wanted to improve the number of patients who were leaving without being seen. That...

Jan 2022
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Nurse

We use an analytics platform that integrates with Capacity Management. That integration works very well....

Jan 2022
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Nurse

Capacity Management has everything the vendor advertised. It gives us visibility and it has...

Jan 2022
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Nurse

The command center users are a little more equipped with information about the application's...

Jan 2022
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Nurse

If the decision were up to me, I would buy Capacity Management again, but I would also research...

Jan 2022
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Nurse

TeleTracking offers some reimbursement for attending some of their conferences and presentations....

Jan 2022
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Nurse

When we went live with Capacity Management, one of the first things we did was visit other sites. We...

Jan 2022
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Nurse

The initial training was very good. The vendor established superusers, so we had a good foundation....

Jan 2022
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Nurse

I would like something for ambulance dispatch to be integrated within my command center. I don't...

Jan 2022
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Nurse

We have discussed a few opportunities with TeleTracking for small system upgrades we would like. A...

Jan 2022
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Nurse

TeleTracking communicates with us. We have regular phone calls with them. If we need to call sooner...

Jan 2022
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Nurse

TeleTracking stays in constant communication with us. We have a contact person, and we have their...

Jan 2022
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Nurse

One of the best features in Capacity Management is the analytics functionality. The system holds...

Jan 2022
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Nurse

I would 100% recommend Capacity Management based on my understanding of the other products out...

Jan 2022
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Director

My account executives at TeleTracking are all responsive to anything I ask for. Sometimes they just...

Nov 2021
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Director

We are on an older version of the software, and there is a newer version that is on the cloud. Our...

Nov 2021
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Director

TeleTracking has started a Knowledge Bridge where we can put our ideas in, and people are submitting...

Nov 2021
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Director

TransferCenter is a module we use in doctors’ offices when we want to admit a patient. So people are...

Nov 2021
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Director

TransferCenter does the things I want. I know TeleTracking is not going to do some things because...

Nov 2021
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Director

I have always tried to think about what TeleTracking can do for me. If there is something we are...

Oct 2021
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Director

Sometimes with technology, there can be some lag there. So we might have a great idea, and if...

Oct 2021
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Director

There are two other things on top of the electronic bed board that are really good with the...

Oct 2021
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Director

We used to use a very archaic system for capacity management tracking. There was no easy solution to...

Oct 2021
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Director

The electronic bed board in TeleTracking's system is consistently updating. There is a refresh...

Oct 2021
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Director

We can see our beds in real time and assign patients sooner because of TeleTracking's software. It...

Oct 2021
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Director

TeleTracking's software helps us know our discharges. It has two ways to know discharges, and that...

Oct 2021
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Director

When we go live, TeleTracking gives us a workflow consultant and tells us best practices. So part of...

Oct 2021
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Director

I think TeleTracking is great. I have a good rapport with them. When we decided to go with...

Oct 2021
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Analyst/Coordinator

TeleTracking is always willing to help us. They are very quick to respond to our calls, requests,...

Sep 2021
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Analyst/Coordinator

TeleTracking's training is so inclusive that I think that they sometimes lose their audience. When...

Sep 2021
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Analyst/Coordinator

TeleTracking's system is very user friendly, and our users have created a lot of workarounds. Nurses...

Sep 2021
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Analyst/Coordinator

We have a module from a different vendor that someone else purchased, and that vendor's folks will...

Sep 2021
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Director

I like that I can see a lot of patient data that is brought in from the EHR, and that allows for...

Sep 2021
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Director

I really like the team that I work with from TeleTracking. They are responsive and help me as...

Sep 2021
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Director

I like the transfer center that TeleTracking uses. It is integrated very well with Capacity...

Sep 2021
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Analyst/Coordinator

TeleTracking came out to do a system assessment a few years ago, and we gained quite a bit of ground...

Jul 2021
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Analyst/Coordinator

TeleTracking calls me frequently with updates and to check in and see whether I have an open...

Jul 2021
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Analyst/Coordinator

TeleTracking had a good plan for our original go-live, but there was a setback. I think that if we...

Jul 2021
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Analyst/Coordinator

Recently, I was researching an issue where one of our new hires said that the solution was broken....

Jul 2021
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Analyst/Coordinator

I am finding out more and more that there are definitely limitations to the claims that the vendor...

Jul 2021
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Analyst/Coordinator

The vendor is innovative. They have a new solution that has artificial intelligence and dashboards....

Jul 2021
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Manager

I have definitely noticed a decline in TeleTracking's customer service and outreach this past year,...

Jul 2021
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Manager

Integration with TeleTracking Capacity Management is a struggle because TeleTracking has to create...

Jul 2021
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Manager

Training is one thing that TeleTracking doesn't do particularly well, or maybe our hospital doesn't...

Jul 2021
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Manager

I have had a good relationship with TeleTracking over the years, but I have been very disappointed...

Jul 2021
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Manager

The Teletracking technology is great. They have a fantastic product, and the tool is fabulous. We...

Jul 2021
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Director

We don't have a seat at the table with the upgrades from TeleTracking. When it is time for an...

Jun 2021
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Director

We have to do internal training for the TeleTracking system. We have to train the trainers.

Jun 2021
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Director

We would like more proactive support from TeleTracking. They could reach out and ask how we are doing....

Jun 2021
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Director

TeleTracking does a great job with project management during the implementation process. They are...

Jun 2021
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Director

Teletracking is very proactive. They put out a good newsletter to talk about best practices and what...

Jun 2021
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CIO

Our communication with the vendor is good. The staff members have helped us with some analyses. The...

Jun 2021
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CIO

The system is used for reporting to CMS. We just extended our contract; that is how much we love the...

Jun 2021
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