Capacity Management Suite
Filtered view: All
Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
With the way that the solution's software is engineered, we need some little workarounds to make it...
Login or Create an Account to see details.
TeleTracking's product is a good piece of operational software that allows us to identify data. It...
Login or Create an Account to see details.
The vendor has opportunities for improvement on the system's software side, especially when it comes...
Login or Create an Account to see details.
TeleTracking does nickel-and-dime us. We needed them to come back for our free evaluation at the...
Login or Create an Account to see details.
I feel like TeleTracking has a high level of turnover with their staff. The people who make the...
Login or Create an Account to see details.
I would love to have better contact and communication from TeleTracking. I would love a yearly...
Login or Create an Account to see details.
Teletracking has really helped us with our productivity. Overall, we are above some metrics. That is...
Login or Create an Account to see details.
Despite the poor communication, TeleTracking's solution is a great product. I wouldn’t want to work...
Login or Create an Account to see details.
One of TeleTracking's strengths is their availability. The vendor is always available, and they are...
Login or Create an Account to see details.
Everything has a learning curve, and some of the system's users figure out its learning curve faster...
Login or Create an Account to see details.
The vendor's fee structure has evolved a lot, especially with an organization of our size. I don't...
Login or Create an Account to see details.
The vendor's whole team is very good at adapting to changes. If I need to customize something or add...
Login or Create an Account to see details.
The vendor needs to start moving into the predictive analytics space. All of their applications work...
Login or Create an Account to see details.
The vendor has done a really good job of giving us dashboards and views into the system when there...
Login or Create an Account to see details.
The vendor's executives always stay in step with us. When we fall down in the system, it is because...
Login or Create an Account to see details.
TeleTracking remains the gold standard for vendors in the patient flow area. Other companies have...
Login or Create an Account to see details.
A high point with Capacity Management is that it is great for patient tracking from the time the...
Login or Create an Account to see details.
A downside of the product is that it is cloud based. We have a lot of hiccups for people logging in....
Login or Create an Account to see details.
We don't know what else is out there, but I would definitely keep TeleTracking in the running as we...
Login or Create an Account to see details.
We have never lacked the ability to get the support we need for our day-to-day operations or for...
Login or Create an Account to see details.
When we need help with custom reports, TeleTracking builds the reports for us or stays on the phone...
Login or Create an Account to see details.
For the most part, the system works well. It doesn’t go down very often, but when it does, the...
Login or Create an Account to see details.
I would purchase this system again. I like the transfer center and how things are laid out. When we...
Login or Create an Account to see details.
We have gotten good customer service from TeleTracking's help desk and our representatives. Those...
Login or Create an Account to see details.
Once we negotiated our contract with TeleTracking, they stuck with what they said. They were pretty...
Login or Create an Account to see details.
TeleTracking's time with us was well orchestrated in terms of putting things together and getting us...
Login or Create an Account to see details.
We had some training when we implemented the system, and TeleTracking came back and did some...
Login or Create an Account to see details.
TeleTracking does a great job, and the product works as intended. I haven't had any experience with...
Login or Create an Account to see details.
The system requires a bit of training, but it is fairly intuitive. A person needs minimal computer...
Login or Create an Account to see details.
We used to have direct numbers for the executives, but the vendor has had a lot of change and growth...
Login or Create an Account to see details.
Our organization likes that we can provide reports that show where we are getting calls from...
Login or Create an Account to see details.
I would absolutely recommend this product. Our doors are open to anyone who wants to see the product...
Login or Create an Account to see details.
The vendor’s team is very engaged. They are super accessible and answer all my questions anytime I ask....
Login or Create an Account to see details.
The vendor’s training model is train the trainer. Once the solution is installed, the customer is...
Login or Create an Account to see details.
The solution has lots of clicks and way too much of a capacity to be customized. It creates a lot of...
Login or Create an Account to see details.
I really like TeleTracking's analytics for Capacity Management. We have all the data accessible...
Login or Create an Account to see details.
The vendor is very engaged with the implementation. We have lukewarm engagement on our side, and...
Login or Create an Account to see details.
I like how well the system works with TransferCenter. They actually work hand in hand. We get a...
Login or Create an Account to see details.
TransferCenter has excellent analytics. We have the ability to see where all of our patients are and...
Login or Create an Account to see details.
I really like how well TransferCenter and Capacity Management work together. They work hand in hand...
Login or Create an Account to see details.
For throughput and bed management, I like having visibility to see our patients when they are ready...
Login or Create an Account to see details.
The vendor's support has been instrumental in our enterprise platform. The vendor works closely with...
Login or Create an Account to see details.
TeleTracking uses a train-the-trainer model for a lot of their training on the system. The vendor...
Login or Create an Account to see details.
We are bargaining with the vendor right now, but they have given us a few things at no extra charge.
Login or Create an Account to see details.
I would tell others who are looking at the application that it is versatile and absolutely very...
Login or Create an Account to see details.
In the past, the vendor told us that we needed to do something, and we still haven't gotten the...
Login or Create an Account to see details.
TeleTracking is trying to focus their development platform on IQ Platform, which is their...
Login or Create an Account to see details.
Capacity Management is not really an enterprise solution. TeleTracking says that it is, but it...
Login or Create an Account to see details.
We are doing some very cool things within a certain specialty with the TeleTracking application, and...
Login or Create an Account to see details.
There is more growth and input that needs to take place with the product. TeleTracking's product...
Login or Create an Account to see details.
TeleTracking is bending over backward to educate our new leadership on how to completely utilize the...
Login or Create an Account to see details.
We have some integration issues with our EMR that impact another TeleTracking product more than...
Login or Create an Account to see details.
We are going to expand TransferCenter to another facility.
Login or Create an Account to see details.
TeleTracking avoids charging for everything but not as much as they did before. We go through a...
Login or Create an Account to see details.
Turnover has impacted everybody's resources. TeleTracking has a lot of new people, so people are...
Login or Create an Account to see details.
One of the challenges we have with the TransferCenter application is that there is no call recording...
Login or Create an Account to see details.
Our organization wanted to improve the number of patients who were leaving without being seen. That...
Login or Create an Account to see details.
We use an analytics platform that integrates with Capacity Management. That integration works very well....
Login or Create an Account to see details.
Capacity Management has everything the vendor advertised. It gives us visibility and it has...
Login or Create an Account to see details.
The command center users are a little more equipped with information about the application's...
Login or Create an Account to see details.
If the decision were up to me, I would buy Capacity Management again, but I would also research...
Login or Create an Account to see details.
TeleTracking offers some reimbursement for attending some of their conferences and presentations....
Login or Create an Account to see details.
When we went live with Capacity Management, one of the first things we did was visit other sites. We...
Login or Create an Account to see details.
The initial training was very good. The vendor established superusers, so we had a good foundation....
Login or Create an Account to see details.
I would like something for ambulance dispatch to be integrated within my command center. I don't...
Login or Create an Account to see details.
We have discussed a few opportunities with TeleTracking for small system upgrades we would like. A...
Login or Create an Account to see details.
TeleTracking communicates with us. We have regular phone calls with them. If we need to call sooner...
Login or Create an Account to see details.
TeleTracking stays in constant communication with us. We have a contact person, and we have their...
Login or Create an Account to see details.
One of the best features in Capacity Management is the analytics functionality. The system holds...
Login or Create an Account to see details.
I would 100% recommend Capacity Management based on my understanding of the other products out...
Login or Create an Account to see details.
My account executives at TeleTracking are all responsive to anything I ask for. Sometimes they just...
Login or Create an Account to see details.
We are on an older version of the software, and there is a newer version that is on the cloud. Our...
Login or Create an Account to see details.
TeleTracking has started a Knowledge Bridge where we can put our ideas in, and people are submitting...
Login or Create an Account to see details.
TransferCenter is a module we use in doctors’ offices when we want to admit a patient. So people are...
Login or Create an Account to see details.
TransferCenter does the things I want. I know TeleTracking is not going to do some things because...
Login or Create an Account to see details.
I have always tried to think about what TeleTracking can do for me. If there is something we are...
Login or Create an Account to see details.
Sometimes with technology, there can be some lag there. So we might have a great idea, and if...
Login or Create an Account to see details.
There are two other things on top of the electronic bed board that are really good with the...
Login or Create an Account to see details.
We used to use a very archaic system for capacity management tracking. There was no easy solution to...
Login or Create an Account to see details.
The electronic bed board in TeleTracking's system is consistently updating. There is a refresh...
Login or Create an Account to see details.
We can see our beds in real time and assign patients sooner because of TeleTracking's software. It...
Login or Create an Account to see details.
TeleTracking's software helps us know our discharges. It has two ways to know discharges, and that...
Login or Create an Account to see details.
When we go live, TeleTracking gives us a workflow consultant and tells us best practices. So part of...
Login or Create an Account to see details.
I think TeleTracking is great. I have a good rapport with them. When we decided to go with...
Login or Create an Account to see details.
TeleTracking is always willing to help us. They are very quick to respond to our calls, requests,...
Login or Create an Account to see details.
TeleTracking's training is so inclusive that I think that they sometimes lose their audience. When...
Login or Create an Account to see details.
TeleTracking's system is very user friendly, and our users have created a lot of workarounds. Nurses...
Login or Create an Account to see details.
We have a module from a different vendor that someone else purchased, and that vendor's folks will...
Login or Create an Account to see details.
I like that I can see a lot of patient data that is brought in from the EHR, and that allows for...
Login or Create an Account to see details.
I really like the team that I work with from TeleTracking. They are responsive and help me as...
Login or Create an Account to see details.
I like the transfer center that TeleTracking uses. It is integrated very well with Capacity...
Login or Create an Account to see details.
TeleTracking came out to do a system assessment a few years ago, and we gained quite a bit of ground...
Login or Create an Account to see details.
TeleTracking calls me frequently with updates and to check in and see whether I have an open...
Login or Create an Account to see details.
TeleTracking had a good plan for our original go-live, but there was a setback. I think that if we...
Login or Create an Account to see details.
Recently, I was researching an issue where one of our new hires said that the solution was broken....
Login or Create an Account to see details.
I am finding out more and more that there are definitely limitations to the claims that the vendor...
Login or Create an Account to see details.
The vendor is innovative. They have a new solution that has artificial intelligence and dashboards....
Login or Create an Account to see details.
I have definitely noticed a decline in TeleTracking's customer service and outreach this past year,...
Login or Create an Account to see details.
Integration with TeleTracking Capacity Management is a struggle because TeleTracking has to create...
Login or Create an Account to see details.
Training is one thing that TeleTracking doesn't do particularly well, or maybe our hospital doesn't...
Login or Create an Account to see details.
I have had a good relationship with TeleTracking over the years, but I have been very disappointed...
Login or Create an Account to see details.
The Teletracking technology is great. They have a fantastic product, and the tool is fabulous. We...
Login or Create an Account to see details.
We don't have a seat at the table with the upgrades from TeleTracking. When it is time for an...
Login or Create an Account to see details.
We have to do internal training for the TeleTracking system. We have to train the trainers.
Login or Create an Account to see details.
We would like more proactive support from TeleTracking. They could reach out and ask how we are doing....
Login or Create an Account to see details.
TeleTracking does a great job with project management during the implementation process. They are...
Login or Create an Account to see details.
Teletracking is very proactive. They put out a good newsletter to talk about best practices and what...
Login or Create an Account to see details.
Our communication with the vendor is good. The staff members have helped us with some analyses. The...
Login or Create an Account to see details.
The system is used for reporting to CMS. We just extended our contract; that is how much we love the...
Login or Create an Account to see details.
Preferences