Capacity Management Suite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
TransferCenter has data connectors. The dashboards have always been challenging. Epic has tons of...
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Relationship
TeleTracking has thrown a lot of resources at us in terms of different levels, but that really...
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Relationship, Operations, Product
TransferCenter has so much downtime. It is tough for the vendor to upgrade the cloud environment...
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Operations
TeleTracking transitioned to a third-party organization to do their implementations. A lot of their...
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Product, Value
The solution requires more time because of the performance issues, but it is what it is. The...
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Relationship
The level of expertise and number of resources from the vendor company have dramatically declined....
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Operations, Product
Our last upgrade for Capacity Management was the worst upgrade that we have ever gone through. It...
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Product
From a nursing perspective, the product’s biggest strengths are the layout and visualization of the...
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Product
TeleTracking doesn't have any predictions for capacity, so we have layered on an AI solution to give...
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Product, Value
TeleTracking is falling short when it comes to keeping some of their promises related to integration...
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Relationship
We like the ease of use and customization of Capacity Management. The TeleTracking team is so...
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Product, Value
Capacity Management is very customizable, but it is not labor intensive for staff. With our EMR,...
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Relationship, Product
I would say TeleTracking could keep pushing the limits and keep dreaming big about the next big...
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Relationship
We have client success managers and technical account managers that we work with from TeleTracking....
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Product
Capacity Management allows for more of a global view that we don't get with the EMR. We have a board...
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Operations
Getting to the vendor’s education product takes a lot of clicks on their websites, or the vendor...
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Loyalty, Product
We are getting outcomes from TransferCenter, but there is always a bit more that can be done with...
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Loyalty, Product
I like the ability that we have to actually dictate what we want as an organization because the...
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Operations, Product
The vendor uses what might be a Tableau-based report, and it is very complicated to use. It isn't...
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Product
I really like that we can follow a patient from the time they walk in the door to the time they...
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Value
TeleTracking is not as bad as our other vendor in terms of their charges, but TeleTracking is trying...
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Loyalty
We are working on moving to something new that would do automatic updates. It will still be through...
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Value
Something I would suggest that TeleTracking could do to serve us better would probably be on the...
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Relationship, Operations
We have an embedded support person from TeleTracking who does in-person training and comes to us to...
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Product
Capacity Management requires an interface. It does work, but every time there is a change, we have...
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Relationship
I get texts from TeleTracking when their system is slow. I know exactly what is going on with the...
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Loyalty, Product
TeleTracking is in the early stages of releasing their AI. I think they have a few pilot markets,...
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Relationship, Product
Capacity Management's adaptability and customization are probably its big strengths. TeleTracking is...
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Loyalty
I like the flexibility of Capacity Management. It is not tied to an EHR. We can create new...
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Relationship
The promises that the vendor has kept recently are new implementations, interfaces, and support....
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