Capacity Management Suite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
One of Capacity Management’s biggest strengths is that it helps give us a good story about what is...
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Product
In Capacity Management, there are times when we would like to have a bit more leeway in terms of...
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Relationship, Product
Since we have gone to the cloud base with Capacity Management, I feel like we have had a few more...
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Loyalty, Relationship
Our scores for the vendor will improve if TeleTracking continues the working relationship. We have...
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Loyalty
TeleTracking’s vision and time frame cannot keep up with our business needs. We are moving into a...
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Relationship, Value
There is some business pushback with TeleTracking. We can get support, help, and outreach, but they...
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Product
The system's biggest strength is its ability to show enterprise visibility across multiple...
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Relationship
We recommend that TeleTracking does more in research and development. We would like to see more...
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Operations
TeleTracking could improve their training by realizing that each facility or end user might have...
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Operations
The vendor’s initial training was great, but ongoing training doesn't exist. We had a whole team...
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Product
Nurses want to only be in one system, and since the TeleTracking solution is a bolt-on, the bulk of...
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Relationship
We really haven't gotten a lot of new stuff with TeleTracking, but that could be because we don't...
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Culture, Loyalty
Predictive analytics is one of the things that the vendor sold us on, but we don’t have that...
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Relationship
When someone has been doing business with a company as long as we have with TeleTracking, the vendor...
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Relationship, Product
We are satisfied with the software. Nobody is talking about it not working right. However, there are...
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Product
Unexpected changes sometimes occur. For example, the notifications will stop working, or the reports...
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Product
Capacity Management is not perfect software, but it does the job that we need it to.
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Loyalty, Product
The product is an easy-to-navigate piece of software, and it is well integrated, so it should work...
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Relationship
TeleTracking is an excellent partner. They have cultivated a relationship with our entire health...
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Loyalty, Product
There are some optimizations to the product that could be beneficial. In terms of leveraging...
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Relationship
TeleTracking has gotten a lot of new techs as of late, so I know that when we need to call in, we...
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Product
I think that TeleTracking has done a nice job of supporting the system across multiple hospitals....
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Operations, Product
After an upgrade we had with TransferCenter, it was a bit of a struggle to use the solution because...
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Product
Capacity Management is easy to configure for multiple organizations to be consistent, and it is easy...
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Loyalty, Relationship
I would like TeleTracking to go back to the basics. I think there is some basic functionality that...
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Product
We are still waiting for the vendor to enhance their nursing and management mobile solutions. The...
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Relationship, Value
We have always had a good relationship with TeleTracking. Their product works, but at one point,...
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Relationship
We don't see TeleTracking much unless we call them. They are not proactive.
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Culture, Product
Things are going well with Capacity Management. For the most part, it works as designed.
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Relationship, Product
We have a few issues with TeleTracking’s hotfixes and upgrades. It seems like when they do an...
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Loyalty, Product
I have been using Capacity Management for a long time, and I think the quality has slipped a bit....
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Relationship
When it comes to enhancement requests, when we first connected with TeleTracking and wanted...
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Loyalty, Relationship
A year from now, I think my satisfaction with Capacity Management will be the same or maybe a tiny...
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Operations
TeleTracking's implementation team is excellent. It seemed like the people doing the initial...
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Product
We have been using Capacity Management for several years, and everyone is super used to it. It has...
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Operations
TeleTracking’s training was phenomenal at the onset. The vendor came and supported us, and there...
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Relationship
I don’t have any negative comments about TeleTracking’s support. The vendor has been proactive in...
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Product
There are still some tricky pieces in Capacity Management. We have to manually update things like...
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Product
Capacity Management could improve by being able to integrate across all platforms. For example, one...
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Relationship
We have always had good support from TeleTracking.
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Product
Our biggest wish-list item for Capacity Management is artificial intelligence. We want something...
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