Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Flow on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Capacity Management Suite Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Flow on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

TeleTracking came out to do a system assessment a few years ago, and we gained quite a bit of ground...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TeleTracking calls me frequently with updates and to check in and see whether I have an open...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TeleTracking had a good plan for our original go-live, but there was a setback. I think that if we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Recently, I was researching an issue where one of our new hires said that the solution was broken....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am finding out more and more that there are definitely limitations to the claims that the vendor...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is innovative. They have a new solution that has artificial intelligence and dashboards....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have definitely noticed a decline in TeleTracking's customer service and outreach this past year,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Integration with TeleTracking Capacity Management is a struggle because TeleTracking has to create...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Training is one thing that TeleTracking doesn't do particularly well, or maybe our hospital doesn't...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had a good relationship with TeleTracking over the years, but I have been very disappointed...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Teletracking technology is great. They have a fantastic product, and the tool is fabulous. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have a seat at the table with the upgrades from TeleTracking. When it is time for an...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to do internal training for the TeleTracking system. We have to train the trainers.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like more proactive support from TeleTracking. They could reach out and ask how we are doing....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking does a great job with project management during the implementation process. They are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Teletracking is very proactive. They put out a good newsletter to talk about best practices and what...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our communication with the vendor is good. The staff members have helped us with some analyses. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system is used for reporting to CMS. We just extended our contract; that is how much we love the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I wish we hadn't used the system. It has caused a lot of headaches. Our EMR vendor convinced our...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It can be hard to get TeleTracking going on a project. Their support is pretty decent, but sometimes...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking's solutions cost a crazy amount. The vendor charges us for every little thing. They...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking has a knowledge bridge, but it doesn't really answer a lot of our questions or deep...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking should be pushing more innovation. They are laser focused on their path. EMRs bring...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking is making a lot of needed advances with their data analytics. My team does a lot of our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some big process issues in Capacity Management that TeleTracking hasn't resolved. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Capacity Management is good. TeleTracking went under intense scrutiny for a period of time, and we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have found Capacity Management to be a very useful tool. However, there is an untapped capacity...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did feel like there was some nickel-and-diming with TeleTracking in terms of some requests that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some contact with representatives from TeleTracking, but we have had times where we have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had a great partnership with TeleTracking. We have used the vendor's bed management software...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TeleTracking's system was a lifesaver during the COVID-19 shutdown. We had everything running...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once we get users on TeleTracking's system, they are off and running with no worries and no...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The mobile app for patient transport and tracking environmental services and cleaning in the system...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is great. We have been very pleased with the functionality and transparency. If I were to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am sure that the system has features that we haven't tapped into yet, but we will. We are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The folks at Teletracking will give us recommendations about how best to utilize the system at our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is easy to use. It doesn't take long for users to master the technology. One thing I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

TeleTracking has a robust help desk team that knows the system, and the team is available 24/7. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we make a purchase from TeleTracking, there is always a quote, and then we negotiate to the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have worked at other organizations that don’t have the TeleTracking system for patient placement,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

TeleTracking wants to do a lot of things in terms of integration, but I don’t see a push for that....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

To learn about new technology, clients have to attend conferences and be a knowledge bridge between...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

If someone asked me about the TeleTracking system, I would tell that person to buy it. I would tell...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Our client success managers aren't pestering us when we don't need them. With COVID-19, we didn't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When TransferCenter is working, it works well for our needs. I am not exactly sure what our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is sometimes an interface issue between TransferCenter and Capacity Management. For example,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because we already had other TeleTracking products, we understood our training for TransferCenter...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not sure whether the issue was with our IT team or with the vendor, but every time there has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever I place a ticket with the vendor, they do respond. They often don't totally resolve our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a contact from TeleTracking that we usually go through when there are major issues. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking does extremely well. I honestly don't know how we would have gotten through this year...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are hoping to incorporate the TeleTracking products across our entire health system. TeleTracking...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were a lot of growing pains with the implementation of TeleTracking’s product, but overall,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, things have been good. There have been a couple of technical issues. Those are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TeleTracking's system is challenging to use because there are a lot of levels to it. In terms of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a new piece that we use in the program in the transport portion. We now have a transport...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Capacity Management works pretty well. I like the system. If the decision were mine, I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some connection issues that cause us to have to restart the entire platform. Capacity...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is no ongoing training, and we had very little training in the beginning from TeleTracking. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I personally get more support off of the web versus the phone support from TeleTracking. I am...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use the Transfer Center IQ system, which is the vendor's transfer center and documentation...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TeleTracking indicates that we are partners, but I feel like we are paying for the services that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Capacity Managemen needs more user customizability so that our administrators can manipulate it to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking delivers what they tell us they will deliver. Their applications aren't easy to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TransferCenter is super straightforward. It is designed to be very user friendly and quick to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use TeleTracking's product for all of the patients moving through the hospital to keep track of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Unfortunately, we have an older version of Capacity Management, so we don't have the capability to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking's training is the kind of training where we have to search for the information...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I know that TeleTracking is very much invested in improving their products. I have TeleTracking on...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation would have been better if it hadn't been for COVID-19. I went through...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Updated programs are our biggest challenge with TeleTracking. We are behind the times on interfaces...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

The only impressive thing that I see with Capacity Management is the implementation project plan to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

We are continually having to repeat information in Capacity Management and in our hospital vendor's...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

We have problems getting our issues resolved through TeleTracking. We have problems getting the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are self-taught on TransferCenter. The system is not hard to learn.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking is one of my favorite vendors. They are willing to look at changes. There are some...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking, like most vendors, will sell users one product and have other products in their suite...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking is an expert at building tools, but they aren't necessarily an expert at patient...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we need help optimizing the system, the vendor wants to charge to come back and help us....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we call for support, depending on who we get, we get different answers. We had an...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Knowledge Bridge is a really great component of TeleTracking. We are able to get knowledge on...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don’t have to pay for the initial training, but TeleTracking uses a train-the-trainer method, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Recently, we were told that there was an app upgrade and that was what was causing us some issues....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system may be set up to have an iPhone or certain mechanisms of communication. But when there is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TeleTracking's command center changed the climate at our facility. We had lots of transparency...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TeleTracking provides a lot of support, and people don't necessarily take advantage of that. People...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is room for improvement with Capacity Management. It is cumbersome sometimes. We have to click...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Education is the biggest challenge with TeleTracking. Some of the information that is out there is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TransferCenter is a good product compared to what other people have. A lot of the time, what other...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking isn't responding to us when we ask about an upgrade. That isn't typical; it is new for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't gotten any staff training from TeleTracking since we went live several years ago. Our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think TeleTracking does well with client services. I am not sure what they could improve upon.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to proactive service, we recently had some issues that came up that Cerner didn’t know...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has allowed us to quickly change operations to meet the demands, and we are still able to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TeleTracking was incredibly helpful as a technology company. With TransferCenter, their consulting...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of our reports come out of TeleTracking's solution because we found that it is easier to do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TeleTracking has made improvements in some of their more recent versions that we are going to go up...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor does a great job with Knowledge Bridge and taking things to the next level. We are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

TransferCenter is a really good product. I wish that there were a way that we could custom build a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Capacity Management is an amazing application. We interface with our EMR, and we can go back and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor used to have a legacy product, and if we could resurrect that solution for things like...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking at a long-term plan, and we are likely to replace the system with another vendor’s...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we are in the solution and are using it, it is much easier to use than TeleTracking RTLS is....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are currently working on getting every site on the same version of Capacity Management. Things...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor at every level wants to support what we want. They want us to be successful and use...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TeleTracking has dedicated people for Capacity Management to support us. We have a client success...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are only using bed management in this product. However, as we update the system, we will add much...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Capacity Management is very specific to each site, and we support multiple facilities. I think the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TeleTracking has been very supportive during COVID-19. A lot of what is available is custom built...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is extremely valuable for someone in my position to have access to the support leveling that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are definitely getting our money's worth for the TeleTracking system. It is my favorite...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have great training documents, and it is very easy to learn the application. A lot of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A positive thing about TeleTracking's system is that it has given us one place to understand what...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Something that TeleTracking could work on is that Capacity Management really doesn't integrate with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reason we went to TeleTracking was that another vendor wasn't where they needed to be to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We soon realized that the product didn't have the clinical functionality that we needed. It wasn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't been able to integrate the product the way we have wanted, and it is always hard to tell...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The people in charge of the beds are very happy. I like the customization capabilities that we can...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been great, and they were especially great earlier on. One reason why we chose them...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransferCenter is good, but it isn't as customizable as it should be. There are certain fields that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TransferCenter is now fully functioning at our large location. The system vets all of the patients...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I came up with a couple of ideas and ran them by TeleTracking's support team members, who mentioned...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Capacity Management is my favorite product. It really does everything that we need it to do. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are moving away from Capacity Management because we are moving to our enterprise vendor's system....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF