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KLAS Research Director - Tanya Egbert
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Director

It can be hard to get TeleTracking going on a project. Their support is pretty decent, but sometimes...

Apr 2021
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Director

TeleTracking's solutions cost a crazy amount. The vendor charges us for every little thing. They...

Apr 2021
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Director

TeleTracking has a knowledge bridge, but it doesn't really answer a lot of our questions or deep...

Apr 2021
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Director

TeleTracking should be pushing more innovation. They are laser focused on their path. EMRs bring...

Apr 2021
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Director

TeleTracking is making a lot of needed advances with their data analytics. My team does a lot of our...

Apr 2021
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Director

There are some big process issues in Capacity Management that TeleTracking hasn't resolved. The...

Apr 2021
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Director

Capacity Management is good. TeleTracking went under intense scrutiny for a period of time, and we...

Apr 2021
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Director

I have found Capacity Management to be a very useful tool. However, there is an untapped capacity...

Apr 2021
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Director

We did feel like there was some nickel-and-diming with TeleTracking in terms of some requests that...

Apr 2021
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Director

We have had some contact with representatives from TeleTracking, but we have had times where we have...

Apr 2021
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VP/Other Executive

We have had a great partnership with TeleTracking. We have used the vendor's bed management software...

Mar 2021
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Manager

TeleTracking's system was a lifesaver during the COVID-19 shutdown. We had everything running...

Mar 2021
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Manager

Once we get users on TeleTracking's system, they are off and running with no worries and no...

Mar 2021
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Manager

The mobile app for patient transport and tracking environmental services and cleaning in the system...

Mar 2021
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Director

The system is great. We have been very pleased with the functionality and transparency. If I were to...

Mar 2021
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Director

I am sure that the system has features that we haven't tapped into yet, but we will. We are...

Mar 2021
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Director

The folks at Teletracking will give us recommendations about how best to utilize the system at our...

Mar 2021
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Director

The system is easy to use. It doesn't take long for users to master the technology. One thing I...

Mar 2021
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Nurse

TeleTracking has a robust help desk team that knows the system, and the team is available 24/7. We...

Mar 2021
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Nurse

When we make a purchase from TeleTracking, there is always a quote, and then we negotiate to the...

Mar 2021
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Nurse

I have worked at other organizations that don’t have the TeleTracking system for patient placement,...

Mar 2021
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Nurse

TeleTracking wants to do a lot of things in terms of integration, but I don’t see a push for that....

Mar 2021
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Nurse

To learn about new technology, clients have to attend conferences and be a knowledge bridge between...

Mar 2021
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Nurse

If someone asked me about the TeleTracking system, I would tell that person to buy it. I would tell...

Mar 2021
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Nurse

Our client success managers aren't pestering us when we don't need them. With COVID-19, we didn't...

Mar 2021
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Manager

When TransferCenter is working, it works well for our needs. I am not exactly sure what our...

Mar 2021
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Manager

There is sometimes an interface issue between TransferCenter and Capacity Management. For example,...

Mar 2021
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Manager

Because we already had other TeleTracking products, we understood our training for TransferCenter...

Mar 2021
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Manager

I am not sure whether the issue was with our IT team or with the vendor, but every time there has...

Mar 2021
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Manager

Whenever I place a ticket with the vendor, they do respond. They often don't totally resolve our...

Mar 2021
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Manager

We have a contact from TeleTracking that we usually go through when there are major issues. The...

Mar 2021
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Director

TeleTracking does extremely well. I honestly don't know how we would have gotten through this year...

Mar 2021
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Director

We are hoping to incorporate the TeleTracking products across our entire health system. TeleTracking...

Mar 2021
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Manager

There were a lot of growing pains with the implementation of TeleTracking’s product, but overall,...

Mar 2021
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Manager

For the most part, things have been good. There have been a couple of technical issues. Those are...

Mar 2021
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Manager

TeleTracking's system is challenging to use because there are a lot of levels to it. In terms of...

Mar 2021
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Manager

There is a new piece that we use in the program in the transport portion. We now have a transport...

Mar 2021
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Manager

Overall, Capacity Management works pretty well. I like the system. If the decision were mine, I...

Mar 2021
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Manager

There are some connection issues that cause us to have to restart the entire platform. Capacity...

Mar 2021
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Manager

There is no ongoing training, and we had very little training in the beginning from TeleTracking. I...

Mar 2021
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Manager

I personally get more support off of the web versus the phone support from TeleTracking. I am...

Mar 2021
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VP/Other Executive

We use the Transfer Center IQ system, which is the vendor's transfer center and documentation...

Mar 2021
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VP/Other Executive

TeleTracking indicates that we are partners, but I feel like we are paying for the services that...

Mar 2021
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Director

Capacity Managemen needs more user customizability so that our administrators can manipulate it to...

Feb 2021
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Director

TeleTracking delivers what they tell us they will deliver. Their applications aren't easy to...

Feb 2021
(0)
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Director

TransferCenter is super straightforward. It is designed to be very user friendly and quick to...

Feb 2021
(0)
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Director

We use TeleTracking's product for all of the patients moving through the hospital to keep track of...

Feb 2021
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Director

Unfortunately, we have an older version of Capacity Management, so we don't have the capability to...

Feb 2021
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Director

TeleTracking's training is the kind of training where we have to search for the information...

Feb 2021
(0)
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Director

I know that TeleTracking is very much invested in improving their products. I have TeleTracking on...

Feb 2021
(0)
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Manager

Our implementation would have been better if it hadn't been for COVID-19. I went through...

Feb 2021
(0)
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Manager

Updated programs are our biggest challenge with TeleTracking. We are behind the times on interfaces...

Feb 2021
(0)
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CNIO

The only impressive thing that I see with Capacity Management is the implementation project plan to...

Feb 2021
(0)
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CNIO

We are continually having to repeat information in Capacity Management and in our hospital vendor's...

Feb 2021
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CNIO

We have problems getting our issues resolved through TeleTracking. We have problems getting the...

Feb 2021
(0)
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Manager

We are self-taught on TransferCenter. The system is not hard to learn.

Feb 2021
(0)
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Director

TeleTracking is one of my favorite vendors. They are willing to look at changes. There are some...

Feb 2021
(0)
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Director

TeleTracking, like most vendors, will sell users one product and have other products in their suite...

Feb 2021
(0)
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Director

TeleTracking is an expert at building tools, but they aren't necessarily an expert at patient...

Feb 2021
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VP/Other Executive

When we need help optimizing the system, the vendor wants to charge to come back and help us....

Feb 2021
(0)
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VP/Other Executive

When we call for support, depending on who we get, we get different answers. We had an...

Feb 2021
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VP/Other Executive

Knowledge Bridge is a really great component of TeleTracking. We are able to get knowledge on...

Feb 2021
(0)
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VP/Other Executive

We don’t have to pay for the initial training, but TeleTracking uses a train-the-trainer method, and...

Feb 2021
(0)
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VP/Other Executive

Recently, we were told that there was an app upgrade and that was what was causing us some issues....

Feb 2021
(0)
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VP/Other Executive

The system may be set up to have an iPhone or certain mechanisms of communication. But when there is...

Feb 2021
(0)
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VP/Other Executive

TeleTracking's command center changed the climate at our facility. We had lots of transparency...

Feb 2021
(0)
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VP/Other Executive

TeleTracking provides a lot of support, and people don't necessarily take advantage of that. People...

Feb 2021
(0)
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VP/Other Executive

There is room for improvement with Capacity Management. It is cumbersome sometimes. We have to click...

Feb 2021
(0)
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VP/Other Executive

Education is the biggest challenge with TeleTracking. Some of the information that is out there is...

Feb 2021
(0)
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VP/Other Executive

TransferCenter is a good product compared to what other people have. A lot of the time, what other...

Feb 2021
(0)
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Director

TeleTracking isn't responding to us when we ask about an upgrade. That isn't typical; it is new for...

Jan 2021
(0)
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Director

We haven't gotten any staff training from TeleTracking since we went live several years ago. Our...

Jan 2021
(0)
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Director

I think TeleTracking does well with client services. I am not sure what they could improve upon.

Jan 2021
(0)
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Director

When it comes to proactive service, we recently had some issues that came up that Cerner didn’t know...

Jan 2021
(0)
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Director

The system has allowed us to quickly change operations to meet the demands, and we are still able to...

Jan 2021
(0)
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Manager

TeleTracking was incredibly helpful as a technology company. With TransferCenter, their consulting...

Dec 2020
(0)
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Manager

A lot of our reports come out of TeleTracking's solution because we found that it is easier to do...

Dec 2020
(0)
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Manager

TeleTracking has made improvements in some of their more recent versions that we are going to go up...

Dec 2020
(0)
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Nurse

The vendor does a great job with Knowledge Bridge and taking things to the next level. We are...

Dec 2020
(0)
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Nurse

TransferCenter is a really good product. I wish that there were a way that we could custom build a...

Dec 2020
(0)
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Nurse

Capacity Management is an amazing application. We interface with our EMR, and we can go back and...

Dec 2020
(0)
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Nurse

The vendor used to have a legacy product, and if we could resurrect that solution for things like...

Dec 2020
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Manager

We are looking at a long-term plan, and we are likely to replace the system with another vendor’s...

Dec 2020
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Manager

When we are in the solution and are using it, it is much easier to use than TeleTracking RTLS is....

Dec 2020
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Director

We are currently working on getting every site on the same version of Capacity Management. Things...

Dec 2020
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Director

The vendor at every level wants to support what we want. They want us to be successful and use...

Dec 2020
(0)
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Director

TeleTracking has dedicated people for Capacity Management to support us. We have a client success...

Dec 2020
(0)
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Director

We are only using bed management in this product. However, as we update the system, we will add much...

Dec 2020
(0)
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Director

Capacity Management is very specific to each site, and we support multiple facilities. I think the...

Dec 2020
(0)
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Manager

TeleTracking has been very supportive during COVID-19. A lot of what is available is custom built...

Dec 2020
(0)
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Manager

It is extremely valuable for someone in my position to have access to the support leveling that...

Dec 2020
(0)
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Manager

We are definitely getting our money's worth for the TeleTracking system. It is my favorite...

Dec 2020
(0)
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Manager

We have great training documents, and it is very easy to learn the application. A lot of...

Dec 2020
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Director

A positive thing about TeleTracking's system is that it has given us one place to understand what...

Nov 2020
(0)
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Director

Something that TeleTracking could work on is that Capacity Management really doesn't integrate with...

Nov 2020
(0)
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Manager

The reason we went to TeleTracking was that another vendor wasn't where they needed to be to...

Oct 2020
(0)
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Manager

We soon realized that the product didn't have the clinical functionality that we needed. It wasn't...

Oct 2020
(0)
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Manager

We haven't been able to integrate the product the way we have wanted, and it is always hard to tell...

Oct 2020
(0)
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Manager

The people in charge of the beds are very happy. I like the customization capabilities that we can...

Oct 2020
(0)
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Manager

The vendor has been great, and they were especially great earlier on. One reason why we chose them...

Oct 2020
(0)
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Manager

TransferCenter is good, but it isn't as customizable as it should be. There are certain fields that...

Oct 2020
(0)
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Manager

TransferCenter is now fully functioning at our large location. The system vets all of the patients...

Oct 2020
(0)
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Manager

I came up with a couple of ideas and ran them by TeleTracking's support team members, who mentioned...

Oct 2020
(0)
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Manager

Capacity Management is my favorite product. It really does everything that we need it to do. The...

Oct 2020
(0)
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Manager

We are moving away from Capacity Management because we are moving to our enterprise vendor's system....

Oct 2020
(0)
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Manager

There have been some situations where the vendor has nickel-and-dimed us. We were looking for an...

Jul 2020
(0)
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Manager

I would like to see the vendor put in more interface work and follow up on enhancement requests. We...

Jul 2020
(0)
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Manager

The vendor provided a lot of reference materials for the product, and we were able to develop and...

Jul 2020
(0)
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Manager

The analysts that support us from the vendor have been excellent. It just takes a long time to...

Jul 2020
(0)
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Manager

The vendor executive involvement used to be great, but we haven't been buying new technology lately,...

Jul 2020
(0)
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Manager

I would tell someone looking at the product that the vendor's project managers are fantastic. They...

Jul 2020
(0)
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Manager

During the COVID-19 crisis, I asked one question of the vendor, and they were able to help me, so I...

Jul 2020
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Manager

As far as I am aware, Capacity Management is part of our long-term plans. We have no reason for or...

Jul 2020
(0)
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Manager

There are a lot of other vendors out there that do the same thing as TeleTracking. The vendor was...

Jul 2020
(0)
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Director

There are a few functionality things that I would like to see. One is the limitation on the alerts....

Jul 2020
(0)
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Director

I love TeleTracking. We have said so many times in the last few months that we don't know what we...

Jul 2020
(0)
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Director

I don't have to call the ongoing support people very often; someone else does that, but I know it...

Jul 2020
(0)
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Director

I would buy the system again. The system is incredibly easy to use. It really does allow me in a...

Jul 2020
(0)
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Director

The implementation services were probably my least favorite part of TeleTracking. The process is not...

Jul 2020
(0)
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Director

The vendor has not done ongoing training. In terms of initial training, I think they really need to...

Jul 2020
(0)
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Director

The system could be the highest score when it comes to integration, but the leadership of the...

Jul 2020
(0)
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Analyst/Coordinator

TeleTracking is one of the leaders in the patient flow and capacity management space. I know there...

Jul 2020
(0)
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Analyst/Coordinator

TeleTracking really wants to push the system up to the cloud, so they have stopped enhancements on...

Jul 2020
(0)
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Analyst/Coordinator

Through Teletracking’s reorganization, we have lost some good expertise. Their perception of what...

Jul 2020
(0)
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Analyst/Coordinator

We occasionally have issues with TransferCenter that are due to the newness having it in the cloud....

Jul 2020
(0)
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Analyst/Coordinator

Working with TeleTracking is a little bit different now. They have reorganized in the last couple of...

Jul 2020
(0)
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Manager

Before the COVID-19 crisis, we looked at some KLAS information, and it seems like there are other...

Jul 2020
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Manager

I feel like TeleTracking almost isn’t listening and taking feedback from their customers. Due to...

Jul 2020
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Manager

The quality and effectiveness of their training are not entirely the vendor's fault. The whole...

Jul 2020
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Manager

There are so many things that we didn’t really notice in the beginning, but as we get more...

Jul 2020
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Manager

The new offering, the analytics package, doesn’t meet our needs. In-house, we have been able to...

Jul 2020
(0)
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Analyst/Coordinator

I would like to see improvement on new user creation, and the overall user management feature needs...

Jul 2020
(0)
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Analyst/Coordinator

I like the ease of use of the product and the screen layout. I like the flexibility we have to...

Jul 2020
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Analyst/Coordinator

We would like there to be improvements to the capacity management features. It would also be good if...

Jul 2020
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Analyst/Coordinator

TeleTracking mostly keeps their promises. We have partnered with them on some newer applications,...

Jul 2020
(0)
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Analyst/Coordinator

The customer and technical support are excellent. The follow-up is excellent, and so is the...

Jul 2020
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CIO

We don't have as much of a partnership feeling with TeleTracking as we do with other vendors. We...

Jun 2020
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Director

We have worked with the vendor a ton during the COVID-19 crisis. We are redoing units and bed...

Jun 2020
(0)
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Director

The product is easy to use once we get people to use it. There are things that I would like to see...

Jun 2020
(0)
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VP/Other Executive

The vendor has been transitioning over to cloud-based, web-based versions. The old version was on...

Jun 2020
(0)
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VP/Other Executive

The vendor's tech support people do a good job and get back to us pretty quickly. The on-site...

Jun 2020
(0)
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VP/Other Executive

I have been working with the vendor's executive team for many years. The prior executive team was...

Jun 2020
(0)
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VP/Other Executive

The vendor was way late in the game with rolling out our COVID-19 dashboards. Our own internal IT...

Jun 2020
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VP/Other Executive

TeleTracking rolled out an analytics platform that they have been working on for many years. There...

Jun 2020
(0)
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VP/Other Executive

The onboarding and training that we did at our facility were not as robust as I am used to. I ended...

Jun 2020
(0)
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VP/Other Executive

The vendor has a mobile app and rolled out a new version in the last year. The user interfaces are...

Jun 2020
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Manager

The vendor has been involved in health and human services for the federal government, and FEMA has...

May 2020
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Manager

The vendor doesn’t normally share the schema of their database. We wanted to bring in some of the...

May 2020
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Manager

Recently, there has been more nickel-and-diming than in the past. I think that is just the climate...

May 2020
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Manager

During the latest implementation, we went system-wide, and the vendor’s training was great. They...

May 2020
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Manager

The vendor used to have the best support in the whole wide world, but it isn’t as great as it used...

May 2020
(0)
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Manager

The solution has driven some efficiencies within our health system. The software works as designed....

May 2020
(0)
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VP/Other Executive

TeleTracking’s executives are very involved. The CEOs of both of the companies we work with believe...

May 2020
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VP/Other Executive

TransferCenter is great. It has required a little bit of work, but it has been fine. If someone...

May 2020
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VP/Other Executive

TeleTracking just addresses what they need to address for COVID-19. When we call with something we...

May 2020
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VP/Other Executive

TeleTracking does keep their promises. When it comes to the product functionality meeting our needs,...

May 2020
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VP/Other Executive

TeleTracking sends a giant team to us. They have actually done training very well. A while back,...

May 2020
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