Capacity Management Suite Commentary
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Product

One of Capacity Management’s biggest strengths is that it helps give us a good story about what is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

In Capacity Management, there are times when we would like to have a bit more leeway in terms of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Since we have gone to the cloud base with Capacity Management, I feel like we have had a few more...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Our scores for the vendor will improve if TeleTracking continues the working relationship. We have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

TeleTracking’s vision and time frame cannot keep up with our business needs. We are moving into a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

There is some business pushback with TeleTracking. We can get support, help, and outreach, but they...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's biggest strength is its ability to show enterprise visibility across multiple...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We recommend that TeleTracking does more in research and development. We would like to see more...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

TeleTracking could improve their training by realizing that each facility or end user might have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor’s initial training was great, but ongoing training doesn't exist. We had a whole team...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Nurses want to only be in one system, and since the TeleTracking solution is a bolt-on, the bulk of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We really haven't gotten a lot of new stuff with TeleTracking, but that could be because we don't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

Predictive analytics is one of the things that the vendor sold us on, but we don’t have that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When someone has been doing business with a company as long as we have with TeleTracking, the vendor...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We are satisfied with the software. Nobody is talking about it not working right. However, there are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Unexpected changes sometimes occur. For example, the notifications will stop working, or the reports...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Capacity Management is not perfect software, but it does the job that we need it to.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product is an easy-to-navigate piece of software, and it is well integrated, so it should work...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

TeleTracking is an excellent partner. They have cultivated a relationship with our entire health...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are some optimizations to the product that could be beneficial. In terms of leveraging...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

TeleTracking has gotten a lot of new techs as of late, so I know that when we need to call in, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I think that TeleTracking has done a nice job of supporting the system across multiple hospitals....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

After an upgrade we had with TransferCenter, it was a bit of a struggle to use the solution because...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Capacity Management is easy to configure for multiple organizations to be consistent, and it is easy...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

I would like TeleTracking to go back to the basics. I think there is some basic functionality that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are still waiting for the vendor to enhance their nursing and management mobile solutions. The...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

We have always had a good relationship with TeleTracking. Their product works, but at one point,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We don't see TeleTracking much unless we call them. They are not proactive.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

Things are going well with Capacity Management. For the most part, it works as designed.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have a few issues with TeleTracking’s hotfixes and upgrades. It seems like when they do an...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have been using Capacity Management for a long time, and I think the quality has slipped a bit....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When it comes to enhancement requests, when we first connected with TeleTracking and wanted...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

A year from now, I think my satisfaction with Capacity Management will be the same or maybe a tiny...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

TeleTracking's implementation team is excellent. It seemed like the people doing the initial...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been using Capacity Management for several years, and everyone is super used to it. It has...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

TeleTracking’s training was phenomenal at the onset. The vendor came and supported us, and there...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don’t have any negative comments about TeleTracking’s support. The vendor has been proactive in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are still some tricky pieces in Capacity Management. We have to manually update things like...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Capacity Management could improve by being able to integrate across all platforms. For example, one...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have always had good support from TeleTracking.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our biggest wish-list item for Capacity Management is artificial intelligence. We want something...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF