Capacity Management Suite
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Niel Oscarson
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User Commentary

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VP/Other Executive

Relationship

We are having some technical difficulties with the TeleTracking solution, but we are meeting...

Oct 2022
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VP/Other Executive

Service and Support

I don't like TeleTracking’s support team because every time we call, we speak to a new person even...

Oct 2022
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VP/Other Executive

Implementation and Training

We faced extreme challenges during the implementation with TeleTracking. The vendor wanted to go...

Oct 2022
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VP/Other Executive

Implementation and Training

TeleTracking could do a little more with their training. They could strengthen their remote learning...

Oct 2022
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VP/Other Executive

Interfacing and Integration

Integration with TeleTracking is challenging. For example, the vendor puts two additional layers of...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Simplicity is something I have not experienced with TeleTracking. The product is an extremely robust...

Oct 2022
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VP/Other Executive

Relationship

Whenever there is an issue, we have to call TeleTracking to notify the vendor that something is...

Oct 2022
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VP/Other Executive

Service and Support

There are so many barriers we have to go through in order to be able to make a change to the...

Oct 2022
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VP/Other Executive

Service and Support

TeleTracking is really good about bringing clients together and doing a lot of group work, but I...

Oct 2022
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Director

Interfacing and Integration

We are at a much higher level of comfort in our organization thanks to the product's ease of use. We...

Oct 2022
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Director

Other Observations & Comments

The vendor’s involvement with our command center waxes and wanes, especially in terms of how...

Oct 2022
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Director

Service and Support

The vendor is always available when we reach out to them about something. If we need something, they...

Oct 2022
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Director

Functionality and Upgrades

The system doesn't necessarily operate in ways we would expect it to with regard to how we document...

Oct 2022
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Director

ROI / Cost (care and feeding)

We have data coming out of our ears, so that is a valid outcome of the product. The product is...

Oct 2022
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Director

Service and Support

I don't know whether we have ever had problems with the support. The vendor is very responsive. They...

Oct 2022
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Director

ROI / Cost (care and feeding)

We recently went through a comparison model with the product and a different vendor’s capacity...

Oct 2022
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VP/Other Executive

Service and Support

We have no connection to the executive team at TeleTracking. The vendor's involvement is all done...

Sep 2022
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VP/Other Executive

Technology

There is a big gap with the product's analytical capabilities because we are using Tableau's system,...

Sep 2022
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VP/Other Executive

Interfacing and Integration

The vendor is willing to accept integrations, but sometimes the challenge is getting the data to...

Sep 2022
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VP/Other Executive

Technology

We have not had any problems with the product. TeleTracking's solution can be a very strong product...

Aug 2022
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VP/Other Executive

Relationship

TeleTracking’s responsiveness is terrible. If I send them an email, I don't get an answer for a...

Aug 2022
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Director

Service and Support

The vendor's support people are very responsive. The product's graphics and reports are good.

Aug 2022
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Director

Interfacing and Integration

The product's weakness is the integration with our EMR.

Aug 2022
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Manager

Lessons Learned

The assumption the vendor makes that a bedside nurse will interact with the product is a little bit...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The application has brought us visibility and transparency of patient throughput and flow. The...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Sometimes I think we are being billed by bed instead of being given an enterprise price that would...

Aug 2022
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Manager

Functionality and Upgrades

I would like to see more focus on enhancement requests. I think the folks that work at TeleTracking...

Aug 2022
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Manager

Implementation and Training

We really don't have a whole lot of ongoing training from TeleTracking, and we have had issues with...

Aug 2022
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Manager

Relationship

I don't believe that we are connected with the leadership at TeleTracking. We have a project...

Aug 2022
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Manager

Functionality and Upgrades

The software is very easy to use. I like the flexibility to set up specific roles or views for the...

Aug 2022
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Manager

Service and Support

The vendor’s implementation teams have been good, and the application specialists are amazing. They...

Aug 2022
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Manager

Relationship

The vendor used to do really nice user conferences where we could talk to other hospital systems...

Aug 2022
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VP/Other Executive

Service and Support

Everything is going well with the system. We definitely receive mature service.

Aug 2022
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VP/Other Executive

Relationship

TeleTracking is responsive to our requests. They have a designated business manager who stays in...

Aug 2022
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VP/Other Executive

Other Observations & Comments

I would like to see more automated time stamps in TransferCenter.

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Things go well with TeleTracking. The product integrates really well with our EHR and registration...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

It would be wonderful if there were a way to get the transfer center side of TeleTracking’s...

Aug 2022
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Analyst/Coordinator

Sales and Contracting

Regarding TeleTracking’s go-live support, it would be great if we had a night-shift support team,...

Aug 2022
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Analyst/Coordinator

Implementation and Training

TeleTracking focuses very much on the way their software operates. The response and collaboration...

Aug 2022
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Analyst/Coordinator

Lessons Learned

I would tell colleagues to consider the impact TeleTracking can make. Every decision we make, every...

Aug 2022
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Director

Sales and Contracting

We have a contract in which certain things are included. I think TeleTracking does that quite...

Jul 2022
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Director

Relationship

I always want more things, but I can’t always get what I want, and that is partly because of...

Jul 2022
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Director

Interfacing and Integration

TeleTracking has never really integrated the bed tracking piece, which includes environmental...

Jul 2022
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Director

Functionality and Upgrades

One of our issues is that we never have enough beds. It would be helpful if every time a bed in the...

Jul 2022
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Director

Relationship

When I talk about things, TeleTracking puts those things on their bucket list. They give my ideas to...

Jul 2022
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Director

Functionality and Upgrades

It takes very few clicks to get where I need to go in Capacity Management. I also appreciate the...

Jul 2022
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Director

Functionality and Upgrades

I don’t care for the dashboard reporting for performance in Capacity Management. We have to run the...

Jul 2022
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Director

Relationship

TeleTracking suffers from a lot of turnover, and it is hard to keep a solid contact working at their...

Jul 2022
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Director

Functionality and Upgrades

The product does what it is supposed to do quite nicely. The product is there to give us insights...

Jul 2022
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Director

Relationship

TeleTracking is always looking to improve and reaches out for ideas. They are very supportive. Any...

Jul 2022
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Director

Service and Support

The interface requests that we make to the vendor can take a long time to complete.

Jul 2022
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Director

Lessons Learned

If someone at another hospital did not have TeleTracking's system, I would tell them they would...

Jul 2022
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Director

Functionality and Upgrades

Our prior system didn't have nearly the scope that TeleTracking's system has. Having TeleTracking...

Jul 2022
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Director

Other Observations & Comments

More work could be done to make the system work better with our EMR, but the system is pretty well integrated....

Jun 2022
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Director

Relationship

TeleTracking generally listens to us and tries to implement what we request.

Jun 2022
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Director

ROI / Cost (care and feeding)

We have had an excellent return on investment with the product.

Jun 2022
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Director

Service and Support

With the way that the solution's software is engineered, we need some little workarounds to make it...

Mar 2022
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Director

Functionality and Upgrades

TeleTracking's product is a good piece of operational software that allows us to identify data. It...

Mar 2022
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Director

Service and Support

The vendor has opportunities for improvement on the system's software side, especially when it comes...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

TeleTracking does nickel-and-dime us. We needed them to come back for our free evaluation at the...

Mar 2022
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VP/Other Executive

Service and Support

I feel like TeleTracking has a high level of turnover with their staff. The people who make the...

Mar 2022
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VP/Other Executive

Service and Support

I would love to have better contact and communication from TeleTracking. I would love a yearly...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Teletracking has really helped us with our productivity. Overall, we are above some metrics. That is...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Despite the poor communication, TeleTracking's solution is a great product. I wouldn’t want to work...

Mar 2022
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Director

Relationship

One of TeleTracking's strengths is their availability. The vendor is always available, and they are...

Mar 2022
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Director

Functionality and Upgrades

Everything has a learning curve, and some of the system's users figure out its learning curve faster...

Mar 2022
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Director

ROI / Cost (care and feeding)

The vendor's fee structure has evolved a lot, especially with an organization of our size. I don't...

Mar 2022
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Director

Relationship

The vendor's whole team is very good at adapting to changes. If I need to customize something or add...

Mar 2022
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Director

Functionality and Upgrades

The vendor needs to start moving into the predictive analytics space. All of their applications work...

Mar 2022
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Director

Relationship

The vendor has done a really good job of giving us dashboards and views into the system when there...

Mar 2022
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Director

Relationship

The vendor's executives always stay in step with us. When we fall down in the system, it is because...

Mar 2022
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Director

Service and Support

TeleTracking remains the gold standard for vendors in the patient flow area. Other companies have...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

A high point with Capacity Management is that it is great for patient tracking from the time the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

A downside of the product is that it is cloud based. We have a lot of hiccups for people logging in....

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

We don't know what else is out there, but I would definitely keep TeleTracking in the running as we...

Mar 2022
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Analyst/Coordinator

Service and Support

We have never lacked the ability to get the support we need for our day-to-day operations or for...

Mar 2022
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Director

Service and Support

When we need help with custom reports, TeleTracking builds the reports for us or stays on the phone...

Mar 2022
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Director

Future Outlook

For the most part, the system works well. It doesn’t go down very often, but when it does, the...

Mar 2022
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Director

Functionality and Upgrades

I would purchase this system again. I like the transfer center and how things are laid out. When we...

Mar 2022
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Director

Service and Support

We have gotten good customer service from TeleTracking's help desk and our representatives. Those...

Mar 2022
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Director

Relationship

Once we negotiated our contract with TeleTracking, they stuck with what they said. They were pretty...

Mar 2022
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Director

Relationship

TeleTracking's time with us was well orchestrated in terms of putting things together and getting us...

Mar 2022
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Director

Implementation and Training

We had some training when we implemented the system, and TeleTracking came back and did some...

Mar 2022
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Director

Relationship

TeleTracking does a great job, and the product works as intended. I haven't had any experience with...

Mar 2022
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Director

Functionality and Upgrades

The system requires a bit of training, but it is fairly intuitive. A person needs minimal computer...

Mar 2022
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Director

Relationship

We used to have direct numbers for the executives, but the vendor has had a lot of change and growth...

Mar 2022
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Director

Functionality and Upgrades

Our organization likes that we can provide reports that show where we are getting calls from...

Mar 2022
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Director

Relationship

I would absolutely recommend this product. Our doors are open to anyone who wants to see the product...

Mar 2022
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VP/Other Executive

Relationship

The vendor’s team is very engaged. They are super accessible and answer all my questions anytime I ask....

Feb 2022
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VP/Other Executive

Implementation and Training

The vendor’s training model is train the trainer. Once the solution is installed, the customer is...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

The solution has lots of clicks and way too much of a capacity to be customized. It creates a lot of...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

I really like TeleTracking's analytics for Capacity Management. We have all the data accessible...

Feb 2022
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VP/Other Executive

Implementation and Training

The vendor is very engaged with the implementation. We have lukewarm engagement on our side, and...

Feb 2022
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VP/Other Executive

Interfacing and Integration

I like how well the system works with TransferCenter. They actually work hand in hand. We get a...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

TransferCenter has excellent analytics. We have the ability to see where all of our patients are and...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

I really like how well TransferCenter and Capacity Management work together. They work hand in hand...

Feb 2022
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Manager

ROI / Cost (care and feeding)

For throughput and bed management, I like having visibility to see our patients when they are ready...

Feb 2022
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Manager

Service and Support

The vendor's support has been instrumental in our enterprise platform. The vendor works closely with...

Feb 2022
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Manager

Implementation and Training

TeleTracking uses a train-the-trainer model for a lot of their training on the system. The vendor...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We are bargaining with the vendor right now, but they have given us a few things at no extra charge.

Feb 2022
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Manager

Functionality and Upgrades

I would tell others who are looking at the application that it is versatile and absolutely very...

Feb 2022
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Analyst/Coordinator

Relationship

In the past, the vendor told us that we needed to do something, and we still haven't gotten the...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

TeleTracking is trying to focus their development platform on IQ Platform, which is their...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

Capacity Management is not really an enterprise solution. TeleTracking says that it is, but it...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We are doing some very cool things within a certain specialty with the TeleTracking application, and...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

There is more growth and input that needs to take place with the product. TeleTracking's product...

Jan 2022
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Analyst/Coordinator

Service and Support

TeleTracking is bending over backward to educate our new leadership on how to completely utilize the...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

We have some integration issues with our EMR that impact another TeleTracking product more than...

Jan 2022
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Analyst/Coordinator

Future Outlook

We are going to expand TransferCenter to another facility.

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

TeleTracking avoids charging for everything but not as much as they did before. We go through a...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

Turnover has impacted everybody's resources. TeleTracking has a lot of new people, so people are...

Jan 2022
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Nurse

Functionality and Upgrades

One of the challenges we have with the TransferCenter application is that there is no call recording...

Jan 2022
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Nurse

ROI / Cost (care and feeding)

Our organization wanted to improve the number of patients who were leaving without being seen. That...

Jan 2022
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Nurse

Interfacing and Integration

We use an analytics platform that integrates with Capacity Management. That integration works very well....

Jan 2022
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Nurse

Functionality and Upgrades

Capacity Management has everything the vendor advertised. It gives us visibility and it has...

Jan 2022
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Nurse

Functionality and Upgrades

The command center users are a little more equipped with information about the application's...

Jan 2022
||
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Nurse

Interfacing and Integration

If the decision were up to me, I would buy Capacity Management again, but I would also research...

Jan 2022
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Nurse

ROI / Cost (care and feeding)

TeleTracking offers some reimbursement for attending some of their conferences and presentations....

Jan 2022
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Nurse

Lessons Learned

When we went live with Capacity Management, one of the first things we did was visit other sites. We...

Jan 2022
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Nurse

Implementation and Training

The initial training was very good. The vendor established superusers, so we had a good foundation....

Jan 2022
||
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Nurse

Other Observations & Comments

I would like something for ambulance dispatch to be integrated within my command center. I don't...

Jan 2022
||
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Nurse

Functionality and Upgrades

We have discussed a few opportunities with TeleTracking for small system upgrades we would like. A...

Jan 2022
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Nurse

Service and Support

TeleTracking communicates with us. We have regular phone calls with them. If we need to call sooner...

Jan 2022
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Nurse

Future Outlook

TeleTracking stays in constant communication with us. We have a contact person, and we have their...

Jan 2022
||
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Nurse

Functionality and Upgrades

One of the best features in Capacity Management is the analytics functionality. The system holds...

Jan 2022
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I would 100% recommend Capacity Management based on my understanding of the other products out...

Jan 2022
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