HouseCalls Pro Commentary

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HouseCalls Pro doesn't provide multilingual support. In the most recent version, the system can't...

We have terrible billing problems with TeleVox. They can't even seem to generate a bill properly,...

I would tell people to get rid of TeleVox. That's the opposite of a recommendation. We hate TeleVox....

If a patient opts out of HouseCalls Pro texting, they're opting out of all TeleVox texting, not just...

One major motivation to move away from TeleVox is pricing. Their pricing model is sort of terrible,...

New AI features will be helpful. The vendor is developing those, but the cost is high. After hours,...

For now, I think what we have is covering our needs. Maybe several months down the road, we'll look...

TeleVox is short-staffed now. They laid off certain people, so we have to go through the account...

I haven't really used TeleVox's training. There are definitely resources that they make available....

We have a very attentive support representative. The support representative has always been very...

In the future, we plan on switching everything because Epic is adding more and more functionality,...

We send TeleVox a flat file to facilitate our patient communications. TeleVox's full functionality...

TeleVox could probably strive to either integrate with or acquire an EHR. That's where everybody is...

Things with TeleVox have been going pretty smoothly. We haven't had any major hiccups in quite some...

TeleVox still hasn't given us training because HouseCalls Pro has many different features that we...

We aren't using HouseCalls Pro to its full capacity because of the lack of training. I don't know...

We'd like to see more communication from TeleVox. Rather than me chasing them, they chase us...

My client success manager promised certain things that I never received. I found out our client...

TeleVox has very knowledgeable and dedicated support. They are also very good at following up,...

TeleVox wants us to take advantage of more tools and capabilities that we've purchased, but we...

TeleVox is fair and transparent with their charges. Initially, we had a lot of surprise charges.

I have attended one or two trainings for Housecalls Pro, and they were generic and not specific to...

The TeleVox portal where we submit tickets is not very user friendly. If I try to find out whether I...

TeleVox works with us when we need different dialogues. Additionally, we don't use a lot of the...

We pay a flat fee right now, and we use far below our allotted segments. But in our contract...

There's definite improvement with HouseCalls Pro. We didn't have text reminders before, so we were...

Things are complex for us because we span several time zones. In HouseCalls Pro, when I'm looking at...

TeleVox’s support is a lot better than it used to be. We have two good advocates on our side, and...

There is no training from TeleVox. There are some online videos, but they’re about the vendor’s...

TeleVox has a lot of things they've been offering us. We're looking to sign a contract with them in...

TeleVox is meeting our needs, but it would be nice if it were a little bit more robust. For...

We're hoping to utilize an Epic solution instead of HouseCalls Pro in a few years. Epic has a...

TeleVox talked to us about what a certain functionality would look like and how it would work, but...

TeleVox’s training is just bad. They don't really have anything. They let us do a 30-minute thing,...

It seems like every few months, our TeleVox contact person leaves, and the vendor gives us someone...

TeleVox does a great job of scheduling time with us on a regular basis, and they continue to do...

We use the broadcast part of the system to send a message out to our patients that don't have a...

When the system works, we are extremely grateful for it. The system is very beneficial to any type...

We would like TeleVox's customer service people to have a more active role in reaching out and...

TeleVox was very helpful with training us on how to use the system. When TeleVox provided some...

We have had issues with access to HouseCalls Pro that have lasted a long time. Those issues have...

Initially, when I explained some of the problems we were having to TeleVox, they were responsive....

I am not aware of whether TeleVox has any training for what we are doing with the system, but we...

One thing that we use TeleVox for that is not on our EHR vendor's road map is the feature where we...

TeleVox's charges are transparent, but I am not sure that I would agree that they are fair. Compared...

The system may be part of our long-term plans. That will depend on what our EHR vendor does. TeleVox...

We have had TeleVox's system for a really long time, and we have had a tumultuous relationship with...

We have had some challenges with having to escalate issues. The negative is that TeleVox has had...

TeleVox really works hard to meet the needs of the organization. If they don't have a feature or...

We are more than likely to buy TeleVox's system again. They have done a really good job. They are up...

A lot of HouseCalls Pro is self-taught. TeleVox doesn't have a once-a-month call to go over...

We are migrating all of our patient outreach to another platform. We have currently migrated over...

TeleVox is very proactive. They are always checking in to see if we have additional needs or if we...

HouseCalls Pro is pretty much a one-stop shop. The tool can do a lot, especially since we are on the...

TeleVox has helped us a lot. HouseCalls Pro has improved our phone metrics because we are no longer...

Regarding TeleVox’s training, it feels like a onetime effort. We don’t always go back to the...

TeleVox is developing rapidly, and that is great, but I would love to see more documentation and...

TeleVox integrates with our APIs through Epic fairly well, but we are still relying heavily on...

TeleVox's road map needs work. TeleVox aims to be an omnichannel vendor orchestrating communications...

HouseCalls Pro has been a wonderful product. Our team put a lot of effort behind it, but the TeleVox...

I'm working with TeleVox on a project, and they have really been great to work with. They have done...

I would recommend TeleVox as a vendor, but I would also say that organizations shouldn't ignore...

A positive change from the last couple of years was the change of TeleVox's charge model. The second...

TeleVox's executives have been very proactive overall. For example, during outages, we met with the...

We like TeleVox's new enterprise unlimited program. One of the drivers for our switch was simply...

We haven't had any issues with TeleVox, and the solution has come a long way within the last year....

There was a time when we were pretty concerned with TeleVox's invoices because they seemed a bit...

Sometimes, there are delays with the files we get from TeleVox, but we have had some issues from...

There have only been a few times when we have had to open tickets with TeleVox. They have a very...

I would like to have a chat option with TeleVox’s technical support for easier communication....

We are getting ready to implement the Cancel button in HouseCalls Pro. We are going to use it to...

I would tell someone considering HouseCalls Pro that the implementation staff is really...

There are a couple of things that are a little confusing. But I still think that HouseCalls Pro does...

We have direct contact with a support representative from TeleVox, and they are great. They actually...

I would tell TeleVox to try to match the main EHR in the region as best as they can. I would tell...

The only criticism I have for TeleVox is that I wish they would either consult their clients or be a...

The end-user experience in HouseCalls Pro is very intuitive. It is not too complex. We can get...

TeleVox has been great to work with. Our implementation was great, and the vendor's people were...

I wish HouseCalls Pro didn't time out. We have multiple screens up in the system. The people keeping...

HouseCalls Pro is a great product. I am glad that we went the route of using a tool like HouseCalls...

HouseCalls Pro is super easy to use. It is great for what we need it for, and it allows us to...

I have had to go through a full training session for TeleVox's website. It isn't easy or...

TeleVox’s customer service people are great, and they are right on top of things. They have answers...

TeleVox has never promised anything that they haven't been able to do. HouseCalls Pro's biggest...