HouseCalls Pro Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Manager

Relationship

TeleVox is usually pretty judicious about the promises that they make. They rarely break their promises....

Sep 2024
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Manager

Relationship, Operations

TeleVox doesn't really have any training. If an organization has an attentive service...

Sep 2024
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Manager

Product

Sometimes, TeleVox sends out updates that I don't think have been tested enough. The vendor also...

Sep 2024
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Manager

Relationship

TeleVox has gotten better at being proactive over the past few years, but they still aren't quite...

Sep 2024
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Manager

Loyalty, Value

Like any business, our health system is trying to find ways to maximize value for cost. There are...

Sep 2024
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Manager

Relationship

We have a dedicated support representative from TeleVox, and that person is great. I can't complain...

Sep 2024
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Manager

Product

The interface that we use HouseCalls Pro for is very simple. It is basically a text interaction....

Sep 2024
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Director

Operations

TeleVox was incredible during the go-live. We don't really have any upgrades to the system. They...

Sep 2024
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Director

Relationship

TeleVox's support is really easy to work with. I can email them or open a ticket, and they are...

Sep 2024
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Director

Loyalty

We have a few years left on the contract with TeleVox, so we will have HouseCalls Pro for at least...

Sep 2024
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Director

Product

The text message is extremely easy for patients to use in HouseCalls Pro, and I would rate it the...

Sep 2024
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Director

Culture, Value

I give TeleVox a star for avoiding charging. They contacted me recently with a new billing...

Sep 2024
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Director

Culture, Product

The product does exactly what TeleVox told us it would. I can't think of any instance where it...

Sep 2024
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Manager

Value

HouseCalls Pro's biggest strength is its versatility when it comes to being able to send a phone...

Sep 2024
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Manager

Relationship

I think that with TeleVox's system that they have in place, they are able to do a really good job of...

Sep 2024
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Manager

Operations, Product

TeleVox could make their website a little easier to use. Sometimes it is not as user intuitive as...

Sep 2024
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Manager

Product

Some reporting aspects with HouseCalls were phenomenal. We would get daily emailed reports....

Jul 2024
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Manager

Value

Our pricing definitely increased with HouseCalls Pro, but we did an unlimited plan, so there has...

Jul 2024
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Manager

Operations

The initial training was good. The ongoing training is really not too available. When we first went...

Jul 2024
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Manager

Product

HouseCalls Pro is not hard for our patients to use at all. The problem is just the follow-through...

Jul 2024
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Manager

Relationship

There are times when TeleVox will proactively tell us that they are going to be closed for a holiday...

Jul 2024
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Manager

Product

Sometimes HouseCalls Pro works; sometimes it doesn’t. It texts our patients, but that is all. We...

Jul 2024
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Manager

Relationship

HouseCalls Pro works for us; we just cross our fingers and pray that we don't have issues. TeleVox...

Jul 2024
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Manager

Operations

We had a great person for the implementation. They were wonderful and really helpful. The downfall...

Jul 2024
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Manager

Loyalty, Relationship

Knowing what we know now, we would have pressed harder to stay with HouseCalls. We were told...

Jul 2024
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Manager

Relationship

The transition from HouseCalls to HouseCalls Pro was fine. But quite frankly, we miss HouseCalls....

Jul 2024
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Manager

Loyalty

We decided to move to HouseCalls Pro because we wanted the ability to text our patients. I preferred...

Jul 2024
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Director

Product

The data exists in HouseCalls Pro, but we have to pull it internally and do all the manipulation on...

Jul 2024
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Director

Relationship

With TeleVox, some of the turnaround times for getting issues resolved are not what we were...

Jul 2024
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Director

Culture, Value

TeleVox does what we ask them to do. They have more capabilities that we aren't taking advantage of,...

Jul 2024
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Director

Culture

The contract was designed so that once we exceeded the maximum we started getting charged on a...

Jul 2024
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Director

Loyalty

We wanted to stay with TeleVox for the long term, but now, our EHR vendor's communications solution...

Jul 2024
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Director

Culture, Value

For any assistance or build, the vendor does not charge us for consulting hours, build hours, or...

Jul 2024
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Director

Loyalty, Product

Between HouseCalls Pro and our EHR, we have a gateway set up that feeds our data in and gets the...

Jul 2024
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Director

Culture, Relationship, Operations

The TeleVox people who we have dealt with truly wanted the solution to make a difference in our...

Jul 2024
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Manager

Relationship

From a customer relation standpoint, there are things that the vendor could do much better than they...

Jul 2024
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Manager

Operations

There is no training for the system. Any training or updates come from our internal team and not...

Jul 2024
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Manager

Culture, Value

We were on a per-text agreement and per-call charge, and with our renewal, we moved to a flat fee....

Jul 2024
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Manager

Operations

Due to past experiences, when we implemented the system, our implementation was very quick and...

Jul 2024
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Manager

Culture, Relationship

TeleVox's support is gross. We had an issue, and we called the vendor's phone support. However, the...

Jul 2024
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Manager

Product

Most of the time, the system works. However, other times, some things will just break, and we will...

Jul 2024
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Manager

Value

Since the system has character limits that would require messages to go over to another text...

Jul 2024
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Manager

Product

Staff members have a portal they can log in to to check workflows and campaigns that have been sent....

Jul 2024
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Manager

Culture, Operations

When TeleVox implemented a new instance of the system, that took months to do. That was due to a...

Jul 2024
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Manager

Product

The system is pretty easy to use from a patient perspective. Users get a reminder message, and then...

Jul 2024
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Director

Relationship

HouseCalls Pro is supposed to be fairly straightforward., but there was a mishap where the system...

Jun 2024
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Director

Product

The system is basically fed whatever we give it as far as contacts go, and it is pretty...

Jun 2024
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Analyst/Coordinator

Culture, Product

We had a few bumps in terms of how the product should be working. We have one outstanding issue, but...

Jun 2024
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Analyst/Coordinator

Culture, Value

One thing I really do like about our contract with the vendor is that there are no limits on it. It...

Jun 2024
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Analyst/Coordinator

Loyalty

The product's integration is not great. We would love for the product to connect with our EHR...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

The vendor is still working on getting developers, so the vendor's delivery of technology is pretty...

Jun 2024
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Analyst/Coordinator

Operations

For office staff members, the product is not super user friendly, but there are manuals, and we can...

Jun 2024
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Analyst/Coordinator

Operations

The implementation was a struggle. The vendor was very hands off during it, and they also had us...

Jun 2024
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Analyst/Coordinator

Operations

Right after we went live, the vendor's training was terrible. And now that they have switched to...

Jun 2024
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Analyst/Coordinator

Product

The product's ease of use for patients is pretty high, although we do have some patients get...

Jun 2024
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Analyst/Coordinator

Relationship

The vendor sure tries to keep their promises. The intent is there. Also, the vendor's support is...

Jun 2024
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Analyst/Coordinator

Relationship

TeleVox’s support team is usually pretty good about getting back to me about any issues. There have...

Jun 2024
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Analyst/Coordinator

Product

I know TeleVox does upgrades, but I haven't noticed a whole lot of difference after the upgrades....

Jun 2024
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Analyst/Coordinator

Relationship, Product

I haven't had any issues apart from one problem we once had with text messaging. Patients weren't...

Jun 2024
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Analyst/Coordinator

Product

We haven't really upgraded at all. We just do appointment reminders, calls, and texts. That is about...

Jun 2024
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Analyst/Coordinator

Operations, Product

I don't deal directly with patients, but if patients are complaining about receiving too many...

Jun 2024
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Analyst/Coordinator

Loyalty

HouseCalls Pro is not part of our long-term plans because our EHR vendor is coming up with a way to...

Jun 2024
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Director

Product

With HouseCalls Pro, we are having a lot of issues with being able to even send a broadcast message;...

Jun 2024
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Director

Product

The HouseCalls Pro office staff experience is similar to the patient experience, but it is a...

Jun 2024
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Director

Relationship

The people at TeleVox are trying to help, but we are just not coming up with any resolution. I don't...

Jun 2024
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Director

Operations

TeleVox’s training depends on the role in the health system. The way that I got access to the system...

Jun 2024
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Director

Product

With HouseCalls Pro, there are limitations in what we are able to give in our reminder calls. If...

Jun 2024
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Director

Operations, Product

I don't think HouseCalls Pro is very user friendly; it is clunky and can be manual. I would really...

Jun 2024
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Analyst/Coordinator

Relationship

When we get emails with updates about HouseCalls Pro, we review them and can reach out to our...

Jun 2024
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Analyst/Coordinator

Product

I have been on all the various platforms with Intrado, and I used to complain all the time that it...

Jun 2024
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Analyst/Coordinator

Relationship, Product

We signed up for alerts with TeleVox, so we should be aware of issues in HouseCalls Pro. Because of...

Jun 2024
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Analyst/Coordinator

Product

HouseCalls Pro is pretty good. It is a very stable product. TeleVox has been adding new features...

Jun 2024
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Analyst/Coordinator

Product

We have run into some issues after upgrades where some features in HouseCalls Pro will not work. So...

Jun 2024
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Analyst/Coordinator

Relationship

Generally, we are reactive, but we get status reports from TeleVox if something goes down. So...

Jun 2024
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VP/Other Executive

Operations

For training, we had a quick overview, and then TeleVox shared some videos. The videos were decent,...

Jun 2024
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VP/Other Executive

Operations

The implementation was pretty good. TeleVox did pretty well when we implemented the system. The...

Jun 2024
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VP/Other Executive

Loyalty, Product

Since we moved to the new product, the HouseCalls Pro system, some of the information and the...

Jun 2024
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VP/Other Executive

Product

I’m not fully satisfied with the ease of use for the patients because, for example, if a patient...

Jun 2024
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VP/Other Executive

Relationship

There is support when we put in questions or things for enhancements. It is decent. It is not the...

Jun 2024
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VP/Other Executive

Culture, Relationship

Our biggest frustration with the system is there is no API with our EMR, and we have been talking...

Jun 2024
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VP/Other Executive

Loyalty

HouseCalls Pro isn’t part of our long-term plans. We cycle, and we look at vendors all the time for...

Jun 2024
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VP/Other Executive

Culture, Relationship

Overall, TeleVox doesn’t keep all their promises, but they have been better than they were. We have...

Jun 2024
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VP/Other Executive

Culture, Loyalty, Value

HouseCalls Pro is very expensive. I am satisfied with the software, but the price is just...

Jun 2024
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VP/Other Executive

Relationship

We don't have as frequent of check-ins with TeleVox as we do with another vendor, but we do check in...

Jun 2024
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Manager

Operations

TeleVox did a pretty decent job at the implementation, and the timelines were pretty close. When we...

May 2024
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Manager

Culture, Relationship

In terms of unkept promises, TeleVox always goes toward their customer service and support, and it...

May 2024
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Manager

Value

We get charged for every transaction, and that is maybe dependent on the number of transactions we...

May 2024
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Manager

Product

As far as the SMS text messages go, HouseCalls Pro works as promoted. It is some of the other...

May 2024
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Manager

Operations, Product

The ease of use for end users is fine. I don't think we have had any problems with end users unless...

May 2024
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Manager

Relationship

TeleVox has really monopolized the market as far as appointment reminders go, but with that...

May 2024
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Manager

Loyalty

HouseCalls Pro is not part of our long-term plan because we are really trying to get to more of a...

May 2024
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Manager

Relationship

TeleVox’s support is not responsive. That is why I grade them low. Our biggest issue is that when...

May 2024
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Manager

Loyalty, Relationship, Value

I would buy HouseCalls Pro again if we could get it to work consistently without the glitches and...

May 2024
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Analyst/Coordinator

Relationship, Operations

Once we moved off the implementation services into support, things have been very good. I have been...

May 2024
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Analyst/Coordinator

Product

HouseCalls Pro does the functionality that we expect and ask it to do, without a doubt. And it is...

May 2024
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Analyst/Coordinator

Loyalty

I would lean toward HouseCalls Pro not being part of our long-term plans, but I don’t know that for...

May 2024
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Analyst/Coordinator

Loyalty, Operations

I wouldn't buy HouseCalls Pro again. The functionality works well, but the implementation with...

May 2024
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Analyst/Coordinator

Relationship, Product

We notice issues more on our side. I am not getting things sent from TeleVox that say they noticed...

May 2024
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Analyst/Coordinator

Loyalty

If HouseCalls Pro were the only product in the space, then I would buy it again. There has been...

May 2024
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Analyst/Coordinator

Loyalty

We are looking for more of a next-generation reminder system; we want something that is a little...

May 2024
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Analyst/Coordinator

Relationship, Product

I would tell a friend or colleague that HouseCalls Pro’s interface works fairly well. The setup is a...

May 2024
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Analyst/Coordinator

Product

I haven't had any issue with TeleVox saying one thing and doing another. For the most part,...

May 2024
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Analyst/Coordinator

Product

I don't think HouseCalls Pro is very user afriendly or very obvious. There is a lot more that...

May 2024
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Analyst/Coordinator

Product

We had an outage where the platform was not functioning at all. All our clinics had to manually call...

May 2024
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(0)
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Analyst/Coordinator

Relationship

The support process is very clunky with TeleVox. We try to start tickets, and then they close them,...

May 2024
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Analyst/Coordinator

Relationship

I'm very satisfied with TeleVox’s proactivity because their representative let me know about an...

May 2024
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Analyst/Coordinator

Relationship

With time, TeleVox gets things to the right people. But it is not a clear process. I worked with a...

May 2024
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Analyst/Coordinator

Culture, Value

We were going through some contract negotiations with TeleVox. They had a huge push to move us to...

May 2024
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Manager

Product

It isn't difficult for a user to respond to a text from HouseCalls Pro, but that assumes that the...

May 2024
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Manager

Relationship, Product

We don't have the ability to fix issues in the system, so we are at the mercy of TeleVox's support,...

May 2024
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Manager

Operations

Our implementation with TeleVox was terrible. It took four times as long as it should have. There...

May 2024
||
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Manager

Product

The system's integration piece that uses APIs is much better than it was in the past.

May 2024
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Manager

Product

TeleVox's new platform has taken away a lot of the reports that our end users used to access, and...

May 2024
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Manager

Loyalty, Relationship

TeleVox has developed notifications. They tell us when there are problems. That way, we don't have...

May 2024
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Manager

Culture, Relationship

Sometimes, we get very vague responses from TeleVox's support people. When we are working with our...

May 2024
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Manager

Culture, Operations

TeleVox gave a presentation on how their system could do two-way texting with Epic's systems, but...

May 2024
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Manager

Operations

When we originally went live with HouseCalls Pro, the system was handheld. Some things were assumed...

May 2024
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Manager

Culture, Relationship

TeleVox has made us aware of some things. For example, they reached out to us proactively about an...

May 2024
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Manager

Operations, Product

HouseCalls Pro is intuitive. We can navigate it fully with the training that we received for it when...

May 2024
||
(0)
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Manager

Relationship, Product

TeleVox is upgrading. They are pretty proactive in trying to enhance things a year or two before we...

May 2024
||
(0)
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Manager

Relationship, Operations

Whenever I need anything, TeleVox's support team is there for me. They walk me through everything I...

May 2024
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(0)
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Manager

Value

HouseCalls Pro is extremely expensive, but they have been proactive in trying to help us package...

May 2024
||
(0)
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Director

Loyalty

TeleVox meets our current needs. However, HouseCalls Pro is not a part of our long-term plans for...

May 2024
||
(0)
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Analyst/Coordinator

Operations, Product

For the patients, the messages will show up on their phones just like text messages would. That is...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor's customer service has been helpful, and we like having a person to reach out to. One...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We track external referrals and make reports on those referrals, and we do outreach to our clients...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We don't have the product set up for the functionality yet, but we have plans to get the ability for...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

When we first started with TeleVox, we ran into some issues. There were certain bugs that we had to...

Apr 2024
||
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Analyst/Coordinator

Culture

We definitely found things that maybe needed to be clarified more. For example, there was some...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations

On the vendor's site, they provide a way we can get trained on our own, and it will show us videos...

Apr 2024
||
(0)
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Director

Culture, Loyalty

We started with a different company that was bought by Intrado right near when we went live with...

Apr 2024
||
(0)
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CIO

Culture, Value

HouseCalls Pro is absolutely not worth the money. Support of all types is lacking. The contracting...

Apr 2024
||
(0)
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Manager

Product

For our office staff members, HouseCalls Pro is a little tricky. The support portal is poor, and I...

Feb 2024
||
(0)
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Manager

Relationship

When we moved to HouseCalls Pro, it was supposed to be more self-service than our previous product;...

Feb 2024
||
(0)
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Manager

Relationship

I have standing meetings with the vendor’s executives. I can't say that that has helped resolve some...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship

The vendor’s customer service has been terrible. They are one of the biggest players in the market,...

Feb 2024
||
(0)
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Physician

Relationship, Product

Sometimes some errors take place with interoperability. HouseCalls Pro can't be perfect. There is...

Feb 2024
||
(0)
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Manager

Product

We have a really old patient base, so when we send our reminders through HouseCalls Pro, some of our...

Feb 2024
||
(0)
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Manager

Product

I don't have any complaints about HouseCalls Pro. It is pretty easy to use, and I like that it takes...

Feb 2024
||
(0)
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Manager

Culture, Operations

The process of going live with TeleVox's product took way longer than it was supposed to and was...

Feb 2024
||
(0)
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Manager

Relationship

We don't have any super complicated workflows set up, but we have continual issues with TeleVox...

Feb 2024
||
(0)
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 or  to see details.

Manager

Operations

Access to TeleVox's website has been helpful and really easy. The website is pretty straightforward....

Feb 2024
||
(0)
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Manager

Relationship

The text messages go out and go back and forth. When we give TeleVox a very concrete direction,...

Feb 2024
||
(0)
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Manager

Relationship

The data that TeleVox sends could show what the data looks like, but it comes in snippets that are...

Feb 2024
||
(0)
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Manager

Culture, Product

We were recently trying to get some metrics from TeleVox to see whether our subscriber base had...

Feb 2024
||
(0)
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Manager

Product

We get out our bidirectional appointment confirmations. That was all that we were really looking to...

Feb 2024
||
(0)
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Manager

Product

I haven't gotten any complaints about HouseCalls Pro, so it must be pretty easy. I like HouseCalls...

Jan 2024
||
(0)
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 or  to see details.

Manager

Value

HouseCalls Pro is a little expensive for what we are doing, but it is nice to have. The service is...

Jan 2024
||
(0)
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 or  to see details.

Manager

Product

We have had a lot of issues in HouseCalls Pro with patients thinking they are confirming the...

Jan 2024
||
(0)
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Manager

Product

With HouseCalls Pro, I would love to see a reminder a little further out than just the two days that...

Jan 2024
||
(0)
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Manager

Product, Value

Since we started using HouseCalls Pro, we have had fewer no-shows. I think that is the goal of any...

Jan 2024
||
(0)
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Manager

Operations, Product

We are not 100% satisfied with the upgrades for HouseCalls Pro. TeleVox does upgrade the features in...

Jan 2024
||
(0)
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Manager

Loyalty

At the time that we purchased it, HouseCalls Pro was the right choice for us. We have used one piece...

Jan 2024
||
(0)
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Manager

Relationship

We have had a couple of really good account managers from TeleVox who have made our experiences so...

Jan 2024
||
(0)
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Manager

Relationship

TeleVox had a data breach or exposure a while ago, and during that time, they were very good and...

Jan 2024
||
(0)
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Manager

Culture, Relationship, Value

We have been trying to get a refund for an issue that TeleVox had, but the vendor has really dragged...

Jan 2024
||
(0)
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Manager

Operations

We have to ask for training a lot, and we have to be our own advocates or work with our account...

Jan 2024
||
(0)
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Manager

Relationship, Product, Value

TeleVox is working really hard to compete with other vendors and to integrate their system. That is...

Jan 2024
||
(0)
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Manager

Relationship

TeleVox has made a lot of improvements to their support over the last year. They have improved...

Jan 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

I get a lot of patient complaints about the reminder call system in HouseCalls Pro. If a patient has...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

HouseCalls Pro is so easy because we don't have to do anything with it. Also, when the calls go out...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

I can relate my communications to TeleVox directly, but I haven't had any contact with TeleVox....

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

There are low levels of communication when the calls don’t go out with HouseCalls Pro. We get a...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

When we first started on the product, there were a few days every month when the calls wouldn’t go...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

TeleVox is coming out with some new functionality that will address situations where the patients...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Our organization has changed over the time we have been on HouseCalls Pro, but before some of those...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

HouseCalls Pro really falls short in quality and effectiveness. For instance, we are only allowed...

Jan 2024
||
(0)
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Manager

Loyalty

We will be integrating with our EHR vendor’s communication module, which could support the services...

Dec 2023
||
(0)
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Manager

Culture

TeleVox could have been better at communicating expectations about HouseCalls Pro’s two-way texting...

Dec 2023
||
(0)
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Manager

Loyalty

We have been shopping around the different vendors because of different tools we would like to have....

Dec 2023
||
(0)
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Manager

Value

HouseCalls Pro is serving our needs. However, as much as TeleVox has been proactive and has found...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The team that I work with at TeleVox is great. They find staff to answer questions, they answer my...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship

HouseCalls Pro was a nice upgrade compared to the legacy platform that we were on with TeleVox....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The HouseCalls Pro platform is very busy. There is a lot of information. TeleVox does provide...

Dec 2023
||
(0)
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 or  to see details.

Director

Loyalty, Operations

The product isn't very intuitive. A lot of it comes down to people getting messages and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had a lot of problems during our implementation. The vendor had a lot of turnover, so they had to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor sends us information, but we don't feel like they have enough training. We also feel like...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some SMS functionalities that would allow us to do real-time texting, but right now, we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The patient’s ability to use HouseCalls Pro to either confirm or cancel appointments is fine. That...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

TeleVox’s pricing is competitive and expensive, but we kind of need them. Also, TeleVox really ran...

Nov 2023
||
(0)
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 or  to see details.

Manager

Value

On a positive note, TeleVox still offers voice functionality, so that is good. Some folks don’t...

Nov 2023
||
(0)
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Manager

Loyalty, Product

There is functionality in our current system that the vendor is unable to support in their future...

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture, Relationship

At the time that the product was promoted to us, it worked exactly the way that we wanted. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

In order to upgrade to the new platform, the vendor had a requirement to load all of the departments...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

From a patient's perspective, the product isn’t as easy as it could be. We have seen some patients...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

TeleVox currently requires us to operate in a way that is difficult for our office staff. We were...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

One of the primary problems with the product is that when we maintain the various workflows and the...

Oct 2023
||
(0)
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Manager

Product

The vendor helped develop a solution where we could proactively send patients scheduling messages if...

Oct 2023
||
(0)
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