Bridge Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
If The Garage wants to go more into the payer space, they need to build more payer tools.
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Relationship
We have direct access to the CEO. He does a good job and is investing in the industry.
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Product, Value
The ability to pull in different EMRs, aggregate data, filter things, and give them back in a usable...
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Product
There are typically performance issues, such as lagging or downtime, whenever we log in to Bridge.
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Value
Relatively speaking, Bridge is definitely more adequately priced than some other vendors' solutions...
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Culture, Value
I would tell someone considering working with The Garage to have all needed data first before...
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Product
There are a lot of reports on medical economics in Bridge, and those are useful. There is a lot of...
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Relationship
I have an issue with The Garage's sense of timing on deliverables. Sometimes, The Garage will say...
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Relationship
Things are going very well with The Garage, and we have grown a little more with them. They have...
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Loyalty, Relationship
If someone were looking into Bridge, I would say to be very open with The Garage about what the...
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Relationship
I don't like putting in support tickets; I am used to just picking up the phone, and most of the...
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Product
Our physicians, care coordination people, and population health specialists use Bridge for things...
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Product
In theory, providers use the information to find gaps in care. In addition, we have something that...
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Loyalty, Relationship
We have had several good account representatives from The Garage. They have been really strong. A...
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Relationship, Product
When we do refreshes, there is some regression work that we have to do. When we refresh the data, we...
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Relationship
The strength of The Garage is that they have a great vision, and that is really important. They are...
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Relationship
The Garage is one of the best vendors we have ever worked with. I designed an algorithm that went...
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Product
The Garage's data warehouse is indispensable to us. They built the data warehouse, and we have...
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Loyalty
We started out very small, but we have grown substantially with The Garage. I got comfortable...
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Relationship
From the beginning, The Garage met us where we were. We were very new to value-based care, and they...
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Relationship, Operations
We meet with The Garage regularly, and they have an annual sort of brainstorming session, which is...
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Loyalty, Product
We went with Bridge because we needed a platform that could pull from different facilities’ EHRs and...
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Loyalty, Product
We have had some issues with programs, particularly ones that do certain services. Those programs...
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Relationship
The one issue that The Garage has is a funny thing because we are all in the same boat. But the...
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Product
Each organization can use Bridge as their own population health platform. We do that here and...
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Culture, Relationship
If we want to do something new, they are really good about that. I'm always amazed and impressed. We...
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Culture, Loyalty, Relationship
The Garage’s support is very strong, and their executive team is very heavily involved. We have had...
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Value
We are absolutely receiving our money’s worth with Bridge. If The Garage were nickel-and-diming us...
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Relationship, Operations, Product
We are a unique organization, so it took us a while to educate the staff members at The Garage about...
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Loyalty, Operations
Using Bridge takes training. While it is fairly easy to navigate, there are pieces and parts of it...
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Loyalty
We are getting ready to implement Health Gorilla into Bridge, and that is going to be a gigantic...
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Loyalty, Value
The outcomes with Bridge are very strong. One reason we went with Bridge is that using the system...
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Relationship, Product
The dashboard in Bridge is really tuned into us and allows us to look at things on a daily and...
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Relationship
The vendor started us off with a very small contract, and in spite of that, The Garage has been...
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Culture, Loyalty
Our original proposal was amended very early on, and that led us down a path where the vendor...
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