Bridge Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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CIO

Product

There are typically performance issues, such as lagging or downtime, whenever we log in to Bridge.

Feb 2025
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CIO

Value

Relatively speaking, Bridge is definitely more adequately priced than some other vendors' solutions...

Feb 2025
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CIO

Culture, Value

I would tell someone considering working with The Garage to have all needed data first before...

Feb 2025
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CIO

Product

There are a lot of reports on medical economics in Bridge, and those are useful. There is a lot of...

Feb 2025
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CIO

Relationship

I have an issue with The Garage's sense of timing on deliverables. Sometimes, The Garage will say...

Feb 2025
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CEO/President

Relationship

Things are going very well with The Garage, and we have grown a little more with them. They have...

Jan 2025
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CEO/President

Loyalty, Relationship

If someone were looking into Bridge, I would say to be very open with The Garage about what the...

Jan 2025
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CEO/President

Relationship

I don't like putting in support tickets; I am used to just picking up the phone, and most of the...

Jan 2025
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CEO/President

Product

Our physicians, care coordination people, and population health specialists use Bridge for things...

Jan 2025
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CEO/President

Product

In theory, providers use the information to find gaps in care. In addition, we have something that...

Jan 2025
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CEO/President

Loyalty, Relationship

We have had several good account representatives from The Garage. They have been really strong. A...

Jan 2025
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CEO/President

Relationship, Product

When we do refreshes, there is some regression work that we have to do. When we refresh the data, we...

Jan 2025
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CEO/President

Relationship

The strength of The Garage is that they have a great vision, and that is really important. They are...

Jan 2025
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CEO/President

Relationship

The Garage is one of the best vendors we have ever worked with. I designed an algorithm that went...

Jan 2025
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CEO/President

Product

The Garage's data warehouse is indispensable to us. They built the data warehouse, and we have...

Jan 2025
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CEO/President

Loyalty

We started out very small, but we have grown substantially with The Garage. I got comfortable...

Jan 2025
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CEO/President

Relationship

From the beginning, The Garage met us where we were. We were very new to value-based care, and they...

Jan 2025
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CEO/President

Relationship, Operations

We meet with The Garage regularly, and they have an annual sort of brainstorming session, which is...

Jan 2025
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CEO/President

Loyalty, Product

We went with Bridge because we needed a platform that could pull from different facilities’ EHRs and...

Jan 2025
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CEO/President

Loyalty, Product

We have had some issues with programs, particularly ones that do certain services. Those programs...

Jan 2025
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CEO/President

Relationship

The one issue that The Garage has is a funny thing because we are all in the same boat. But the...

Jan 2025
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CEO/President

Product

Each organization can use Bridge as their own population health platform. We do that here and...

Jan 2025
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CEO/President

Culture, Relationship

If we want to do something new, they are really good about that. I'm always amazed and impressed. We...

Jan 2025
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VP/Other Executive

Culture, Loyalty, Relationship

The Garage’s support is very strong, and their executive team is very heavily involved. We have had...

Jan 2025
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VP/Other Executive

Value

We are absolutely receiving our money’s worth with Bridge. If The Garage were nickel-and-diming us...

Jan 2025
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VP/Other Executive

Relationship, Operations, Product

We are a unique organization, so it took us a while to educate the staff members at The Garage about...

Jan 2025
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VP/Other Executive

Loyalty, Operations

Using Bridge takes training. While it is fairly easy to navigate, there are pieces and parts of it...

Jan 2025
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VP/Other Executive

Loyalty

We are getting ready to implement Health Gorilla into Bridge, and that is going to be a gigantic...

Jan 2025
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VP/Other Executive

Loyalty, Value

The outcomes with Bridge are very strong. One reason we went with Bridge is that using the system...

Jan 2025
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VP/Other Executive

Relationship, Product

The dashboard in Bridge is really tuned into us and allows us to look at things on a daily and...

Jan 2025
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Director

Relationship

The vendor started us off with a very small contract, and in spite of that, The Garage has been...

Jan 2025
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Director

Culture, Loyalty

Our original proposal was amended very early on, and that led us down a path where the vendor...

Jan 2025
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