Bridge Commentary

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The Garage was really helpful during our training, and now we are taking them up on doing retraining...

One of the things that is a detractor is the overall performance of the system. The system is...

I appreciate The Garage's willingness to go way outside of the box to support us or customize things...

When it comes to overall functionality, I don't feel comfortable commenting on the analytics and the...

The initial expectation setting and the implementation were the biggest pain points for us. We had a...

Support is one of The Garage’s strongest suits. This is a good and a bad thing; it is a double-edged...

When it comes to money, compared to some of the other solutions we looked at, Bridge is priced...

I wish the patient engagement piece of the solution were a little stronger. The Garage has a...

The challenge we have with getting our value-based care outcomes is that we are a little bit unique...

I would tell a customer going live with Bridge a couple of things to help them be successful. When...

When it comes to helping users trust the data in Bridge, I had a couple of key providers, especially...

Whenever I want something, The Garage finds a solution for me. They figure out a solution and add it...

What areas of opportunity The Garage has for improvement is a tough question because I just tell...

I always recommend Bridge. The solution's biggest strength is that its case management opportunities...

The Garage still hasn't fixed a consistency issue with certain data points. The vendor says the data...

Bridge is still not usable, and we have been paying invoices for a long time. The Garage refuses to...

I want to see The Garage create a timetable of what to expect and follow through on the issues. They...

There are certain features that would be common sense to add. Sometimes The Garage says that we...

For the first while, we didn't even hear from The Garage. They didn't reach out or set up meetings....

We want to roll Bridge out to our clinics, and we would like the providers there to use the platform...

I don’t know if Bridge is part of our long-term plans, because the performance has not been up to...

What I like about The Garage is that since the time we started, they have probably doubled in size...

All vendors, including The Garage, can get better with EHR integration.

I like The Garage’s training because they have formalized training. They have system training, but...

In the contract, there are no hidden fees with customizations, reporting, or any of that. So the...

The system has all the functions we want and more. We haven't gotten to the point where we have used...

We have gone through a process to look at vendors, and we have used the same process with multiple...

The Garage’s training is from day one. They assign an account manager, and the account manager has...

When companies evolve and grow, vendors need to grow with the companies as well and not hold them...

We are still evaluating value versus cost, as well as perceived value versus real value. Bridge's...

The leadership and vision of The Garage are very solid. Their CEO has a strong ethical and moral...

There is a steep learning curve for Bridge because it is so different from what we have used in the...

The Garage’s approach to support is very solid. Our model of care was a bit unfamiliar to them, so...

Bridge does a really good job of consuming data and presenting it in a way that is actionable for...

I think The Garage is seeing the needs of their value-based care organization customers. Those...

We are sending data to The Garage, and there have been some discrepancies in the data we have seen...

It wasn't clear in the beginning that The Garage has the ability to do care management. There were...

In the beginning of an engagement with The Garage, it is important to have a road map discussion and...

The system is super easy to use because of the way it has been laid out and separated into different...

The Garage does a really good job with all-inclusive pricing. Typically, there is an additional...

In the beginning of our project, we had a rough time communicating. We don't know the platform, but...

We have a team that is doing a good job taking care of the patients, and that means we get to make...

One of the highlights of Bridge is definitely the support we receive from the management team at The...

A lot of vendors say that they will stay in touch, but we don’t often see that actually being...

I would 100% buy Bridge again. The Garage keeps all of their promises, and they go beyond the call...

The stability of Bridge has gotten much better. Right now, we are happy with the solution.

We find different pieces of the Bridge build that we aren’t so familiar with, and then we have to go...

Sometimes when data is ingested from CMS into Bridge, we find some areas where the ingestion of data...

The Garage is very good at support. There is one individual that, when we ask them to do something,...

We went to Bridge because the platform we were on was being sunsetted, and we had prior experience...

So far, working with The Garage has been good. During the sales, things were great. During the data...

From my experience with The Garage recently, it seems like they have picked up more business. I see...

The system's implementation is hard. There is just so much of the system. If an organization wants...

The system is putting in an AI agent for us. We will get the necessary data there, but right now, no...

With Bridge, organizations have to overly customize things. The vendor has a way of saying yes but...

The Garage's road map is pretty cool. The Garage can customize the platform to really meet an...

The system's UI is pretty good. It is hard to find everything in the system because there isn't much...

There are sporadic things with The Garage in terms of communication. I don't believe all-or-nothing...

Among the vendors that we work with, The Garage feels more like a partner than most.

With The Garage, there has been some turnover on the account executive side on our end. Some of that...

Things are working really well with Bridge. Having a good data tool is really important for us. I...

The Garage created a tool that allows us to see things that go along with our goals. A lot of tools...

I can get ahold of an executive at The Garage when I need something, and they will get it done. I...

I recommend The Garage all the time. Any time an organization like ours calls me, I recommend Bridge...

The Garage avoids charging us for every little thing. I pay a set amount, and I am happy with that....

I have used many data tools that haven't been good. I have seen a lot of demos from vendors who...

At first, we had some issues with the system, but The Garage corrected them quickly, and we haven't...

Compared to our previous product, Bridge is great. It is easy to use. We only had a few questions...

The term "AI" is being used everywhere, and I'm curious to see how The Garage’s solution will be...

There is some data in Bridge that is easily calculated, and maybe there is an easy programming fix,...

The Garage’s executives are very accessible and very responsive. One of the things that was...

I would love for The Garage or any population health vendor to recreate the ACO MSSP reports. I want...

Population health data analytics is very important to our space. Bridge was an early solution...

Bridge is the standard population health platform. It just does what it says it does. It is a pretty...

Our relationship with The Garage is fine, and so is their support. We get along great with the...

An improvement that could be made is that implementations always take longer than planned or...

We needed a product that was going to be EMR agnostic and payer agnostic. We needed a vendor that...

Some weaknesses of The Garage are implementing things, really understanding data mapping, and maybe...

In the initial training from The Garage, we had a good understanding of where to navigate and how to...

In this industry, there are naturally a lot of challenges with data and nonnormalized data. It is...

The Garage did very well with the care management workflow because that was what we asked them to...