Bridge Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Culture, Relationship, Product
The Garage does everything they say they can do. In order for customers to be successful, it is...
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Relationship
The Garage has been amazing and very responsive. We have gotten what we were expecting in terms of...
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Loyalty, Value
In a year, I predict that my overall satisfaction will stay at the top of the scale. We are happy...
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Relationship, Product
The Garage is part of our core strategy. We have experienced a tremendous amount of growth with...
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Product
Integration and interoperability are central things we use Bridge for. We connect to tons of data...
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Product
Generally, in the healthcare business, we are looking at a nontechnical customer base. A lot of the...
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Culture, Operations
A lot of The Garage staff attends the industry conferences. That is really cool because they are not...
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Loyalty, Product
The Garage has an end-to-end platform with all the data we are looking for. Bridge is a data...
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Relationship
I would highly recommend The Garage. They are not just a vendor but a thought leader in the space....
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Relationship
The Garage is not a firm that has been established for over 50 years, so their marketing budget is...
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Relationship
When an organization goes into contracts and negotiations with The Garage, The Garage promises the...
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Culture, Value
What I love about The Garage is they do not nickel-and-dime us. I relate working with The Garage to...
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Operations
The Garage assists us, and we have done massive implementations. They are willing to come in and...
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Value
Overall, there was a bit of a learning curve for The Garage to learn our scope of work, but that is...
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Relationship
Because The Garage is early in their product cycle, they are hungry, and as weird as that sounds,...
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Loyalty, Relationship, Product
The Garage needs to continue to think about different spaces and whether they are going to build...
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Loyalty, Value
Price was the main reason we chose The Garage. There were other people we had relationships with who...
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Relationship, Product
The Garage’s work has been great. They are really customer driven. They listen to my needs, are very...
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Relationship
I'm hoping The Garage keeps the same customer service and productivity. They have been very...
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Relationship, Operations, Product
The Garage can give us the data, but that doesn’t matter if we don't have the team to actually...
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Loyalty, Relationship
I looked at different population platforms. I chose The Garage based on pricing, but also because I...
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Operations
I would advise others implementing Bridge that they need to be on top of the system like with any...
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Operations
One thing The Bridge can improve is the implementation. Before, when they started an implementation,...
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Operations, Product
Bridge is good at pulling data from a data source and populating their tool that helps us understand...
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Product
Our staff is struggling with where to document the work that they do. It is hard for the staff to...
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Product
Because Bridge is a claims aggregator, I can look at what happened six months ago. I can see why my...
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Product
Bridge is inefficient around care planning. We really need to be able to take the data and utilize...
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Loyalty, Product
We have done a ton of work with The Garage, and we have invested time, money, and resources into...
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Product
We do use the care coordination tool to assign tasks to other members of our interdisciplinary care...
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Product
There are a lot of gaps in the patient engagement tool. There are also issues with compliance around...
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Loyalty, Product
We don't use the point-of-care intelligence tool, but I like it. That tool is called Blaze Speaks,...
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Culture
The Garage told us that they were where they were but that Bridge would be something so amazing for...
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Culture
The Garage is always looking at what the future can be. They also have a perspective that they can...
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Culture, Loyalty
We want to use Bridge as a population tool and for a care plan to get our teams into it and out of...
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Culture, Relationship
The leadership at The Garage is phenomenal. Even the point-of-contact individuals have been...
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Loyalty
The Garage Bridge is not part of our long-term plans for a variety of reasons. All the applications...
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Relationship, Product
The Garage Bridge is supposed to be an all-encompassing data aggregator where clinics can see their...
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Product, Value
In terms of care gaps with The Garage Bridge, the platform is not fully capable of working. That...
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Value
The Garage doesn’t nickel-and-dime us on things; they don't charge for every little thing.
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Relationship, Operations
With The Garage, our tickets never get answered, but we do have regular calls with them. Initially,...
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Product
Being with The Garage has been an interesting learning experience for us. If we utilized The...
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Relationship
The Garage’s executives serve us customer service to listen and diffuse problems, but I don't think...
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Loyalty, Product
With The Garage Bridge, we hoped to achieve insights, accuracy, clinic participation within the...
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Loyalty, Product
We spent a lot of time trying to get groups to do a data feed with The Garage Bridge. We finally got...
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Culture, Loyalty
When considering The Garage Bridge, our corporation was looking at something for our networks that...
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Culture, Operations
I would tell others to run away from The Garage. But if people are implementing, they should set...
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Relationship, Product
The Garage’s concept would be solid if it were working. They are investing in linking other pieces....
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Product
For some users, The Garage Bridge became a little too much. It is a complex environment, and some of...
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Relationship
The Garage’s support is pretty solid, and they have a good customer success team that is pretty...
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Product
The Garage could improve performance for the tool itself. Users should make sure their data is...
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Loyalty, Value
We interviewed a bunch of different vendors, and we chose The Garage because they have the same...
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Product
The Garage is a pretty stable company. We use them for our data analytics. Their system processes,...
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Product
The Garage Bridge is a little slow, and it takes a while to navigate it. That can bog things down....
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Relationship
I would tell others that custom reports need to be discussed with the vendor up front to make sure...
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Operations
The vendor did a very good job with our onboarding. Our first round with them wasn't perfect, but...
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Product, Value
The Garage Bridge helps us with data extraction from our various EHRs and provides a population...
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Relationship, Product, Value
The Garage has a pretty good road map. The Garage Bridge is a big part of our data strategy and has...
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