Bridge Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We are still evaluating value versus cost, as well as perceived value versus real value. Bridge's...
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Relationship
The leadership and vision of The Garage are very solid. Their CEO has a strong ethical and moral...
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Loyalty, Relationship, Product
There is a steep learning curve for Bridge because it is so different from what we have used in the...
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Relationship, Operations
The Garage’s approach to support is very solid. Our model of care was a bit unfamiliar to them, so...
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Product
Bridge does a really good job of consuming data and presenting it in a way that is actionable for...
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Loyalty
I think The Garage is seeing the needs of their value-based care organization customers. Those...
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Product
We are sending data to The Garage, and there have been some discrepancies in the data we have seen...
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Culture, Value
It wasn't clear in the beginning that The Garage has the ability to do care management. There were...
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Culture, Loyalty, Relationship
In the beginning of an engagement with The Garage, it is important to have a road map discussion and...
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Product
The system is super easy to use because of the way it has been laid out and separated into different...
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Value
The Garage does a really good job with all-inclusive pricing. Typically, there is an additional...
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Operations
In the beginning of our project, we had a rough time communicating. We don't know the platform, but...
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Value
We have a team that is doing a good job taking care of the patients, and that means we get to make...
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Relationship
One of the highlights of Bridge is definitely the support we receive from the management team at The...
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Relationship
A lot of vendors say that they will stay in touch, but we don’t often see that actually being...
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Culture, Loyalty, Value
I would 100% buy Bridge again. The Garage keeps all of their promises, and they go beyond the call...
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Relationship, Product
The stability of Bridge has gotten much better. Right now, we are happy with the solution.
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Relationship, Operations
We find different pieces of the Bridge build that we aren’t so familiar with, and then we have to go...
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Relationship, Product
Sometimes when data is ingested from CMS into Bridge, we find some areas where the ingestion of data...
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Relationship
The Garage is very good at support. There is one individual that, when we ask them to do something,...
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Loyalty, Product
We went to Bridge because the platform we were on was being sunsetted, and we had prior experience...
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Culture, Operations
So far, working with The Garage has been good. During the sales, things were great. During the data...
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Relationship, Product
From my experience with The Garage recently, it seems like they have picked up more business. I see...
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Operations
The system's implementation is hard. There is just so much of the system. If an organization wants...
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Loyalty
The system is putting in an AI agent for us. We will get the necessary data there, but right now, no...
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Culture, Relationship
With Bridge, organizations have to overly customize things. The vendor has a way of saying yes but...
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Relationship, Product
The Garage's road map is pretty cool. The Garage can customize the platform to really meet an...
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Product
The system's UI is pretty good. It is hard to find everything in the system because there isn't much...
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Relationship, Product
There are sporadic things with The Garage in terms of communication. I don't believe all-or-nothing...
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Relationship
Among the vendors that we work with, The Garage feels more like a partner than most.
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Relationship
With The Garage, there has been some turnover on the account executive side on our end. Some of that...
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Product, Value
Things are working really well with Bridge. Having a good data tool is really important for us. I...
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Relationship, Product, Value
The Garage created a tool that allows us to see things that go along with our goals. A lot of tools...
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Relationship
I can get ahold of an executive at The Garage when I need something, and they will get it done. I...
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Product
I recommend The Garage all the time. Any time an organization like ours calls me, I recommend Bridge...
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Value
The Garage avoids charging us for every little thing. I pay a set amount, and I am happy with that....
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Operations
I have used many data tools that haven't been good. I have seen a lot of demos from vendors who...
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Relationship, Product
At first, we had some issues with the system, but The Garage corrected them quickly, and we haven't...
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Loyalty, Operations, Product
Compared to our previous product, Bridge is great. It is easy to use. We only had a few questions...
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Loyalty, Product
The term "AI" is being used everywhere, and I'm curious to see how The Garage’s solution will be...
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Product
There is some data in Bridge that is easily calculated, and maybe there is an easy programming fix,...
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Relationship, Value
The Garage’s executives are very accessible and very responsive. One of the things that was...
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Product
I would love for The Garage or any population health vendor to recreate the ACO MSSP reports. I want...
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Loyalty, Relationship
Population health data analytics is very important to our space. Bridge was an early solution...
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Product
Bridge is the standard population health platform. It just does what it says it does. It is a pretty...
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Relationship
Our relationship with The Garage is fine, and so is their support. We get along great with the...
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Operations
An improvement that could be made is that implementations always take longer than planned or...
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Loyalty, Product
We needed a product that was going to be EMR agnostic and payer agnostic. We needed a vendor that...
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Relationship, Operations, Product
Some weaknesses of The Garage are implementing things, really understanding data mapping, and maybe...
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Operations
In the initial training from The Garage, we had a good understanding of where to navigate and how to...
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Relationship
In this industry, there are naturally a lot of challenges with data and nonnormalized data. It is...
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Relationship, Product
The Garage did very well with the care management workflow because that was what we asked them to...
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Product
If The Garage wants to go more into the payer space, they need to build more payer tools.
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Relationship
We have direct access to the CEO. He does a good job and is investing in the industry.
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Product, Value
The ability to pull in different EMRs, aggregate data, filter things, and give them back in a usable...
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Product
There are typically performance issues, such as lagging or downtime, whenever we log in to Bridge.
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Value
Relatively speaking, Bridge is definitely more adequately priced than some other vendors' solutions...
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Culture, Value
I would tell someone considering working with The Garage to have all needed data first before...
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Product
There are a lot of reports on medical economics in Bridge, and those are useful. There is a lot of...
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Relationship
I have an issue with The Garage's sense of timing on deliverables. Sometimes, The Garage will say...
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