Bridge Commentary
Filtered view: All
Subject Expert
Benjamin Cassity
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Operations
The Garage was really helpful during our training, and now we are taking them up on doing retraining...
Login or Create an Account to see details.
Product
One of the things that is a detractor is the overall performance of the system. The system is...
Login or Create an Account to see details.
Loyalty, Relationship
I appreciate The Garage's willingness to go way outside of the box to support us or customize things...
Login or Create an Account to see details.
Product
When it comes to overall functionality, I don't feel comfortable commenting on the analytics and the...
Login or Create an Account to see details.
Culture, Operations
The initial expectation setting and the implementation were the biggest pain points for us. We had a...
Login or Create an Account to see details.
Relationship
Support is one of The Garage’s strongest suits. This is a good and a bad thing; it is a double-edged...
Login or Create an Account to see details.
Loyalty, Value
When it comes to money, compared to some of the other solutions we looked at, Bridge is priced...
Login or Create an Account to see details.
Loyalty, Product
I wish the patient engagement piece of the solution were a little stronger. The Garage has a...
Login or Create an Account to see details.
Loyalty, Product, Value
The challenge we have with getting our value-based care outcomes is that we are a little bit unique...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
I would tell a customer going live with Bridge a couple of things to help them be successful. When...
Login or Create an Account to see details.
Operations, Product
When it comes to helping users trust the data in Bridge, I had a couple of key providers, especially...
Login or Create an Account to see details.
Relationship
Whenever I want something, The Garage finds a solution for me. They figure out a solution and add it...
Login or Create an Account to see details.
Relationship
What areas of opportunity The Garage has for improvement is a tough question because I just tell...
Login or Create an Account to see details.
Loyalty, Product
I always recommend Bridge. The solution's biggest strength is that its case management opportunities...
Login or Create an Account to see details.
Product
The Garage still hasn't fixed a consistency issue with certain data points. The vendor says the data...
Login or Create an Account to see details.
Culture, Value
Bridge is still not usable, and we have been paying invoices for a long time. The Garage refuses to...
Login or Create an Account to see details.
Relationship
I want to see The Garage create a timetable of what to expect and follow through on the issues. They...
Login or Create an Account to see details.
Culture, Relationship
There are certain features that would be common sense to add. Sometimes The Garage says that we...
Login or Create an Account to see details.
Culture, Relationship, Operations
For the first while, we didn't even hear from The Garage. They didn't reach out or set up meetings....
Login or Create an Account to see details.
Loyalty, Product
We want to roll Bridge out to our clinics, and we would like the providers there to use the platform...
Login or Create an Account to see details.
Loyalty
I don’t know if Bridge is part of our long-term plans, because the performance has not been up to...
Login or Create an Account to see details.
Value
What I like about The Garage is that since the time we started, they have probably doubled in size...
Login or Create an Account to see details.
Product
All vendors, including The Garage, can get better with EHR integration.
Login or Create an Account to see details.
Operations
I like The Garage’s training because they have formalized training. They have system training, but...
Login or Create an Account to see details.
Culture
In the contract, there are no hidden fees with customizations, reporting, or any of that. So the...
Login or Create an Account to see details.
Relationship, Product
The system has all the functions we want and more. We haven't gotten to the point where we have used...
Login or Create an Account to see details.
Loyalty, Product
We have gone through a process to look at vendors, and we have used the same process with multiple...
Login or Create an Account to see details.
Operations
The Garage’s training is from day one. They assign an account manager, and the account manager has...
Login or Create an Account to see details.
Relationship
When companies evolve and grow, vendors need to grow with the companies as well and not hold them...
Login or Create an Account to see details.
Loyalty, Value
We are still evaluating value versus cost, as well as perceived value versus real value. Bridge's...
Login or Create an Account to see details.
Relationship
The leadership and vision of The Garage are very solid. Their CEO has a strong ethical and moral...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There is a steep learning curve for Bridge because it is so different from what we have used in the...
Login or Create an Account to see details.
Relationship, Operations
The Garage’s approach to support is very solid. Our model of care was a bit unfamiliar to them, so...
Login or Create an Account to see details.
Product
Bridge does a really good job of consuming data and presenting it in a way that is actionable for...
Login or Create an Account to see details.
Loyalty
I think The Garage is seeing the needs of their value-based care organization customers. Those...
Login or Create an Account to see details.
Product
We are sending data to The Garage, and there have been some discrepancies in the data we have seen...
Login or Create an Account to see details.
Culture, Value
It wasn't clear in the beginning that The Garage has the ability to do care management. There were...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
In the beginning of an engagement with The Garage, it is important to have a road map discussion and...
Login or Create an Account to see details.
Product
The system is super easy to use because of the way it has been laid out and separated into different...
Login or Create an Account to see details.
Value
The Garage does a really good job with all-inclusive pricing. Typically, there is an additional...
Login or Create an Account to see details.
Operations
In the beginning of our project, we had a rough time communicating. We don't know the platform, but...
Login or Create an Account to see details.
Value
We have a team that is doing a good job taking care of the patients, and that means we get to make...
Login or Create an Account to see details.
Relationship
One of the highlights of Bridge is definitely the support we receive from the management team at The...
Login or Create an Account to see details.
Relationship
A lot of vendors say that they will stay in touch, but we don’t often see that actually being...
Login or Create an Account to see details.
Culture, Loyalty, Value
I would 100% buy Bridge again. The Garage keeps all of their promises, and they go beyond the call...
Login or Create an Account to see details.
Relationship, Product
The stability of Bridge has gotten much better. Right now, we are happy with the solution.
Login or Create an Account to see details.
Relationship, Operations
We find different pieces of the Bridge build that we aren’t so familiar with, and then we have to go...
Login or Create an Account to see details.
Relationship, Product
Sometimes when data is ingested from CMS into Bridge, we find some areas where the ingestion of data...
Login or Create an Account to see details.
Relationship
The Garage is very good at support. There is one individual that, when we ask them to do something,...
Login or Create an Account to see details.
Loyalty, Product
We went to Bridge because the platform we were on was being sunsetted, and we had prior experience...
Login or Create an Account to see details.
Culture, Operations
So far, working with The Garage has been good. During the sales, things were great. During the data...
Login or Create an Account to see details.
Relationship, Product
From my experience with The Garage recently, it seems like they have picked up more business. I see...
Login or Create an Account to see details.
Operations
The system's implementation is hard. There is just so much of the system. If an organization wants...
Login or Create an Account to see details.
Loyalty
The system is putting in an AI agent for us. We will get the necessary data there, but right now, no...
Login or Create an Account to see details.
Culture, Relationship
With Bridge, organizations have to overly customize things. The vendor has a way of saying yes but...
Login or Create an Account to see details.
Relationship, Product
The Garage's road map is pretty cool. The Garage can customize the platform to really meet an...
Login or Create an Account to see details.
Product
The system's UI is pretty good. It is hard to find everything in the system because there isn't much...
Login or Create an Account to see details.
Relationship, Product
There are sporadic things with The Garage in terms of communication. I don't believe all-or-nothing...
Login or Create an Account to see details.
Relationship
Among the vendors that we work with, The Garage feels more like a partner than most.
Login or Create an Account to see details.
Relationship
With The Garage, there has been some turnover on the account executive side on our end. Some of that...
Login or Create an Account to see details.
Product, Value
Things are working really well with Bridge. Having a good data tool is really important for us. I...
Login or Create an Account to see details.
Relationship, Product, Value
The Garage created a tool that allows us to see things that go along with our goals. A lot of tools...
Login or Create an Account to see details.
Relationship
I can get ahold of an executive at The Garage when I need something, and they will get it done. I...
Login or Create an Account to see details.
Product
I recommend The Garage all the time. Any time an organization like ours calls me, I recommend Bridge...
Login or Create an Account to see details.
Value
The Garage avoids charging us for every little thing. I pay a set amount, and I am happy with that....
Login or Create an Account to see details.
Operations
I have used many data tools that haven't been good. I have seen a lot of demos from vendors who...
Login or Create an Account to see details.
Relationship, Product
At first, we had some issues with the system, but The Garage corrected them quickly, and we haven't...
Login or Create an Account to see details.
Loyalty, Operations, Product
Compared to our previous product, Bridge is great. It is easy to use. We only had a few questions...
Login or Create an Account to see details.
Loyalty, Product
The term "AI" is being used everywhere, and I'm curious to see how The Garage’s solution will be...
Login or Create an Account to see details.
Product
There is some data in Bridge that is easily calculated, and maybe there is an easy programming fix,...
Login or Create an Account to see details.
Relationship, Value
The Garage’s executives are very accessible and very responsive. One of the things that was...
Login or Create an Account to see details.
Product
I would love for The Garage or any population health vendor to recreate the ACO MSSP reports. I want...
Login or Create an Account to see details.
Loyalty, Relationship
Population health data analytics is very important to our space. Bridge was an early solution...
Login or Create an Account to see details.
Product
Bridge is the standard population health platform. It just does what it says it does. It is a pretty...
Login or Create an Account to see details.
Relationship
Our relationship with The Garage is fine, and so is their support. We get along great with the...
Login or Create an Account to see details.
Operations
An improvement that could be made is that implementations always take longer than planned or...
Login or Create an Account to see details.
Loyalty, Product
We needed a product that was going to be EMR agnostic and payer agnostic. We needed a vendor that...
Login or Create an Account to see details.
Relationship, Operations, Product
Some weaknesses of The Garage are implementing things, really understanding data mapping, and maybe...
Login or Create an Account to see details.
Operations
In the initial training from The Garage, we had a good understanding of where to navigate and how to...
Login or Create an Account to see details.
Relationship
In this industry, there are naturally a lot of challenges with data and nonnormalized data. It is...
Login or Create an Account to see details.
Relationship, Product
The Garage did very well with the care management workflow because that was what we asked them to...
Login or Create an Account to see details.
Product
If The Garage wants to go more into the payer space, they need to build more payer tools.
Login or Create an Account to see details.
Relationship
We have direct access to the CEO. He does a good job and is investing in the industry.
Login or Create an Account to see details.
Product, Value
The ability to pull in different EMRs, aggregate data, filter things, and give them back in a usable...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout