TigerConnect Clinical Collaboration Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
TigerConnect is really good about communicating when there are outages and things like that. We use...
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Loyalty, Product
The biggest hurdle right now is that there are so many people who want to integrate things with...
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Culture, Product
TigerConnect's bread and butter is their collaboration suite. The major advantages of the...
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Relationship, Product
The vendor is aggressively working on their technology for the product. I like the fact that the...
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Operations, Product
In the beginning, when the vendor was very hyperfocused on just their collaboration suite, the...
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Relationship
The vendor never seems to advertise vaporware. They don't promise a technology that never ends up on...
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Relationship
The vendor's support is excellent. Usually, when we have any issues with the overall solution,...
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Loyalty
We may be fully shifting to another solution since we have two running simultaneously at our...
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Product
Our physicians really like TigerConnect Clinical Collaboration Platform because they can't get...
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Product
TigerConnect has been pretty honest with us, and I haven't been disappointed by them. Their product...
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Relationship
TigerConnect reaches out regularly to tell me what they have going on and when they are having...
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Culture, Operations, Product
The analytic data we get from TigerConnect is a little limited, so we don't get a whole lot of...
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Product
TigerConnect’s technology works fine. It is pretty good, but if somebody is using Epic, I would just...
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Loyalty, Product
We expanded because we are in a market with several other facilities in the same company, and we...
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Relationship, Product
Thanks to the product, we have real-time communication from our staff, and the doctor doesn't have...
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Relationship
TigerConnect is responsive and understands issues, but their development timeline is slow. They have...
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Product
TigerConnect Clinical Collaboration Platform is actually easier to use than some of the other...
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Product
With TigerConnect Clinical Collaboration Platform, we text back and forth, and then, those messages...
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Product
TigerConnect Clinical Collaboration Platform allows us to collaborate without having to worry about...
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Product
TigerConnect Clinical Collaboration Platform is a pretty stable system, and we are actually at a...
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Culture, Loyalty, Value
We are evaluating TigerConnect Clinical Collaboration Platform over the next while to see if we want...
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Relationship
We haven’t had any trouble with TigerConnect’s implementation services. And I think TigerConnect’s...
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Product
The integration is the primary thing we are missing from TigerConnect Clinical Collaboration...
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Loyalty
The reason why we went to TigerConnect years ago was that we had to have a way to send COVID-19 lab...
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Product
In TigerConnect Clinical Collaboration Platform, whenever we upload a file, we have to select each...
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Relationship
TigerConnect doesn't have a representative that communicates with me anymore. That died a while...
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Culture, Loyalty
I would tell someone looking at TigerConnect Clinical Collaboration Platform that depending on their...
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Product
The biggest challenge we see is that TigerConnect's platform is not tied into the EHR. It lives...
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Culture, Value
In the past when we were early customers, TigerConnect did stuff for us. But now if I wanted to get...
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Operations
TigerConnect is not training us; it is like we are training them.
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Product
TigerConnect meets my needs for insecure messaging, but there are some other sort of parallel...
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Relationship
The TigerConnect platform is for internal communications, and it comes with good support....
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Relationship, Product
TigerConnect is keeping to the status quo. Things are good with them. We haven't had any problems or...
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Loyalty, Value
We have been exploring a bit. We might stop using TigerConnect's system. That would be a really big...
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Loyalty, Product
When calls come in from patients, our answering service will send messages to our on-call staff...
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Product
With the system, I can send a priority message, and the alert for that message will be really loud....
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Product, Value
The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...
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Operations
What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...
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Operations, Product, Value
TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...
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Product
The system's biggest benefits are its ease of use and security. Its interface is nice. The system...
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Loyalty, Product
All of the system's messages are encrypted. There is a feature to delete messages after a period of...
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Loyalty, Relationship, Product
I would improve the vendor's escalation process for messages. TigerConnect's system has some...
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Product
I would like to have a more efficient way of extracting data. The vendor could provide an interface...
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Product
The product is easy to use for anyone who needs to log in, click around, and send messages.
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Product
Without TigerConnect Clinical Collaboration Platform, we would have a big challenge. We need an easy...
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Product, Value
TigerConnect Clinical Collaboration Platform solves massive problems. It saves lives. It is amazing....
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Product
TigerConnect Clinical Collaboration Platform is HIPAA compliant, so all the providers and their end...
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Product
It would be great if TigerConnect Clinical Collaboration Platform had an interface with an EMR so...
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Loyalty, Product, Value
Before we had TigerConnect's system, we used Google Hangouts. I prefer TigerConnect's system because...
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Product
When we signed up for the system, we loved the idea of being able to access and use the system's...
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Culture, Value
The vendor charges per user. If we want to add additional features, there is a fee for each...
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Loyalty
TigerConnect's system is one of the only systems we have that is still essentially the same as it...
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Culture, Relationship
We get emails when TigerConnect is going to be closed or when they will be doing an upgrade. The...
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Product
The messages within TigerConnect's system are dark. They are bolded until I look at them. But if I...
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Culture, Value
I would not purchase TigerConnect's product again if the decision were mine. We get the same canned...
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Operations
The whole training piece is not really there with TigerConnect. We get something that says we can...
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Operations, Product
TigerConnect's product is really easy to install and start working with because it works a lot like...
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Relationship, Operations
TigerConnect could do better at understanding what we need and actually doing it instead of us...
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Relationship, Product
If an organization doesn't need to find their old messages again very easily or if their people...
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Culture, Product
We have no issues with TigerConnect’s upgrades. The product works exactly as the vendor says it...
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Product
We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...
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Product
We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...
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Relationship
We don’t have too much executive involvement from TigerConnect. The people that we work with at...
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Loyalty, Product
We are using the TigerConnect platform for medical staff communication, and the medical staff is...
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Loyalty, Product
I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...
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Relationship
TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...
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Loyalty
Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...
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Loyalty, Product
There is always room for improvement. There are little things that TigerConnect can improve upon as...
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Product
The system's biggest strengths are its ease of use and uptime. The system is very stable. We use it...
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Relationship, Product
The biggest thing TigerConnect could do to improve our experience would be to lock down the ability...
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Relationship
The only people from TigerConnect who we work with are our support person and our salesperson. Those...
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Relationship
We are not really having a lot of challenges using TigerConnect's system. We use it for secure...
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Product
TigerConnect could improve their reporting. There are some pretty simple reports that I can't get....
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Operations, Product
The product gives our people the means to communicate with each other. It doesn't have any...
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Product
We would buy the product again. We don't just use the system during the workday for confidential...
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Culture, Value
We have no issues with the vendor's charges. We would definitely recommend the product.
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Loyalty, Product
There are one or two spots where we feel like TigerConnect’s escalation module within the software...
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Loyalty, Relationship, Product
There are some features that have lagged a little more than we expected, so the vendor is not...
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Loyalty
TigerConnect's product seems to be the go-to platform for most physicians; it is safe and secure. We...
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Operations
I am extremely satisfied with TigerConnect’s training; the product is straightforward and easy to use....
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Value
At one time, the vendor was nickel-and-diming us. But once we signed the contract, they stopped...
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Loyalty, Relationship
It is important for the vendor to understand our perspective, our methodology for revenue...
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Product
I think the vendor has a limitation on the number of scheduling systems they can integrate their...
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Relationship, Product
One outcome of the product is the immediate attention that can be sought from the service provider....
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Loyalty, Product, Value
We are no longer using pagers or organization-purchased phones because we are using TigerConnect's...
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Relationship, Operations
TigerConnect has a good implementation team, and their product is good. They have great resources...
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Product, Value
TigerConnect's system has definitely helped us move patients around our facility by connecting our...
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Relationship, Product, Value
TigerConnect's team has been wonderful. We have been able to transition all of our clinical codes...
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Relationship, Product
I know that the vendor has been working really hard on messages that repeat regardless of whether...
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Product
It would be helpful if we could get better information from the vendor on reporting analytics. Right...
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Product
One thing that people need to understand before going into TigerConnect's system is that it lends...
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Relationship
We have seen some longstanding errors on the more technical things in the system, but overall,...
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Product, Value
The direct communication that the system offers plays a huge role for us. We don't have to look at...
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Operations, Product
One thing I didn't like about TigerConnect's solution is that we couldn't send things in bulk. If we...
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Culture
During our first year of using TigerConnect's solution, we reached out to the salesperson and never...
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Loyalty
TigerConnect has been pretty good. They offered us the ability to send things through secure text...
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