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TigerConnect Clinical Collaboration Platform
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User Commentary

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CMIO

Functionality and Upgrades

We haven't asked TigerConnect to do anything monumental. We have asked the vendor to make the...

Mar 2023
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CMIO

Interfacing and Integration

We have integrated our scheduling tool with the product so that we could have role-based...

Mar 2023
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CMIO

Functionality and Upgrades

We have had some minor issues with scheduling roles into the product, but the issues have mostly...

Mar 2023
||
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CMIO

Technology

With TigerConnect’s app, too many drop calls when we are communicating with others.

Mar 2023
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CMIO

Service and Support

Overall, TigerConnect’s support team has been really good. When we have had issues, the team has...

Mar 2023
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CMIO

Implementation and Training

TigerConnect has been doing a bit more lately to try to reach out to us about watching their new...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

TigerConnect alerts us about things via email, and that is totally fine. They tell us when they are...

Feb 2023
||
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Analyst/Coordinator

Future Outlook

We haven't really utilized the TigerConnect solution for looking at measurable outcomes at this...

Feb 2023
||
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Analyst/Coordinator

Lessons Learned

With the TigerConnect implementations, there was always someone there to help, but at a certain...

Feb 2023
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Analyst/Coordinator

Other Observations & Comments

TigerConnect offers training materials, but there really isn't a whole lot of training. They were...

Feb 2023
||
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Director

Interfacing and Integration

We tried to roll out the patient communication functionality, but because the system was not...

Feb 2023
||
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Director

Interfacing and Integration

The fact that the system doesn't integrate with our EHR creates challenges. Text messages can leave...

Feb 2023
||
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Manager

Service and Support

TigerConnect has always done well with notifying us and helping when we needed help.

Feb 2023
||
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Manager

Functionality and Upgrades

TigerConnect Clinical Collaboration Platform works really well for what it is. I appreciate the...

Feb 2023
||
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Analyst/Coordinator

Service and Support

The vendor is a little slower to respond than what we feel comfortable with based on the time frame...

Feb 2023
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(0)
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Analyst/Coordinator

Interfacing and Integration

TigerConnect's system does well and delivers messages fine. We definitely do not use it for verbal...

Feb 2023
||
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Analyst/Coordinator

Functionality and Upgrades

A good outcome we have seen from Tiger Connect is the HIPAA-compliant messaging. It frees up the...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Adding users to the TigerConnect system seems to be problematic at times if everything is not lined...

Feb 2023
||
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Director

Functionality and Upgrades

As a vendor, TigerConnect is easy to work with. The only thing that we have a problem with is that...

Feb 2023
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Director

Technology

TigerConnect Clinical Collaboration Platform is not widely used across our facility. I don't know...

Jan 2023
||
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Director

Functionality and Upgrades

TigerConnect has been great to work with. I would tell a peer that the TigerConnect product is...

Jan 2023
||
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VP/Other Executive

Relationship

We have the ability to send suggestions to the vendor. When we have suggestions, the vendor is very...

Jan 2023
||
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VP/Other Executive

Other Observations & Comments

I would like TigerConnect's solution to be connected to our EMR system. That isn't because of the...

Jan 2023
||
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VP/Other Executive

Service and Support

TigerConnect's support people sometimes take a long time to get back to us.

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

We like that TigerConnect Clinical Collaboration Platform provides an easy, secure way to text...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The biggest area of improvement for TigerConnect is reporting. It is very difficult to pull reports...

Jan 2023
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Manager

Relationship

TigerConnect is really good about sending out messages if things are down or there are issues on...

Jan 2023
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Manager

Relationship

TigerConnect is doing a great job. I don’t have a lot of negative things to say about the vendor,...

Jan 2023
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Manager

Functionality and Upgrades

The product is great; I recommend it to other companies all the time. The product is our most...

Jan 2023
||
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CNO

Implementation and Training

I asked TigerConnect several times for more information and education on certain functions within...

Jan 2023
||
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Manager

Service and Support

TigerConnect could improve the fluidity of support for some of the segmented pieces that we are...

Jan 2023
||
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Manager

Functionality and Upgrades

Most of the integrations and the pieces we have brought on board from TigerConnect have been...

Jan 2023
||
(0)
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Manager

Implementation and Training

There has not been a whole lot of training needed with the TigerConnect platform.

Jan 2023
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Manager

Functionality and Upgrades

TigerConnect Clinical Collaboration Platform is a good means of communicating, so it is taking...

Jan 2023
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Manager

Future Outlook

We expect bigger, better things next year. We think TigerConnect is going to do a better job at some...

Jan 2023
||
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Manager

Other Observations & Comments

Not all our hospitals are using the TigerConnect solution. The only reason for that is everything...

Jan 2023
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CNO

Functionality and Upgrades

For the most part, we use TigerConnect's product as a texting application for our organization. We...

Jan 2023
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Manager

Other Observations & Comments

There are certain aspects of the TigerConnect software that are working flawlessly, and then there...

Jan 2023
||
(0)
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CNO

Functionality and Upgrades

The phone call functionality in TigerConnect's system doesn’t work. I know that issue has a lot to...

Jan 2023
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(0)
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CNO

Service and Support

I appreciate that TigerConnect is trying to sell all their next-level applications and such, but...

Jan 2023
||
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Director

Implementation and Training

TigerConnect should have training. I was never offered any kind of training, and I guess the product...

Dec 2022
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Director

Functionality and Upgrades

I see the benefit of the platform. We like the product’s confidentiality with text messaging. But...

Dec 2022
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(0)
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Director

Other Observations & Comments

I don’t see any integration with any other software that we use.

Dec 2022
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Director

Relationship

I don’t see any proactivity from TigerConnect. I don’t receive messages that speak of upgrades or...

Dec 2022
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(0)
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Director

Relationship

I work with an internal point person at TigerConnect, and that person is wonderful.

Dec 2022
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(0)
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CEO/President

Service and Support

It has been strange that whether we have been troubleshooting an issue or have been interested in...

Dec 2022
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(0)
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CEO/President

Functionality and Upgrades

The product has been a very reliable interoffice chat tool for our staff. The ability to chat...

Dec 2022
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CEO/President

Technology

One of the major positive things about the product is that it is independent of other tools, like...

Dec 2022
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CEO/President

ROI / Cost

The vendor makes us pay for using additional licenses; they charge a monthly fee per user. But the...

Dec 2022
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CEO/President

Relationship

We haven’t had a ton of interactions since we got the tool. Our organization is small, so we might...

Dec 2022
||
(0)
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CEO/President

Interfacing and Integration

The product really shines with its interoperability. We can communicate information quickly with...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

We have used TigerConnect’s technology for many years now, and the technology has grown...

Dec 2022
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(0)
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Director

Functionality and Upgrades

TigerConnect’s product works very well. Our nurses and doctors use it all the time. I am satisfied...

Oct 2022
||
(0)
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Director

Service and Support

I have contacted TigerConnect for support, and they have responded back. TigerConnect's support is...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

The product works well. It serves as a nice backup system for communication. If our primary methods...

Aug 2022
||
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Manager

Service and Support

I would like to see TigerConnect beef up the support for admins on their site. Their site is so...

Aug 2022
||
(0)
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Manager

Service and Support

TigerConnect has good support, but I would love to be a little more self-sufficient and be able to...

Aug 2022
||
(0)
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Director

ROI / Cost

The only challenge that we are facing is TigerConnect's pricing model, which is very user dependent....

Aug 2022
||
(0)
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Director

Functionality and Upgrades

It is very simple to use TigerConnect's system. Every person or role in the system has an assigned...

Aug 2022
||
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CMIO

Functionality and Upgrades

We needed a solution to send secure, HIPAA-compliant text messages to patients to give them their...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

Overall, we have been quite satisfied with the system. I was pleasantly surprised by how quickly...

Aug 2022
||
(0)
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Director

Implementation and Training

Working with the TigerConnect staff was really easy. Our implementation was phenomenal. The vendor...

Aug 2022
||
(0)
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Director

Future Outlook

Some of the upgrades that are coming soon to the system are going to be substantive. I just haven't...

Aug 2022
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(0)
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Director

Service and Support

We have just had sporadic glitches that TigerConnect has been working really hard to fix, and we...

Aug 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I honestly wish I could give TigerConnect's system a score that is higher than perfect. The system...

Aug 2022
||
(0)
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CIO

ROI / Cost

TigerConnect needs to step up their game. They were the only option years ago and were very well...

Jul 2022
||
(0)
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CIO

Interfacing and Integration

We don't have any integration with TigerConnect's platform because the ROI for paying for the...

Jul 2022
||
(0)
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CMIO

Interfacing and Integration

TigerConnect Clinical Collaboration Platform helps with our interoperability goals. We have the text...

Jul 2022
||
(0)
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CMIO

ROI / Cost

TigerConnect Clinical Collaboration Platform is fabulous and is a lot more mature than...

Jul 2022
||
(0)
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CMIO

Implementation and Training

The ongoing training for TigerConnect Clinical Collaboration Platform is not very good, but I don't...

Jul 2022
||
(0)
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CMIO

Service and Support

TigerConnect is a very responsive vendor; they are better than most vendors. The people we work with...

Jul 2022
||
(0)
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Director

Relationship

There are glitches in the product that occur where it freezes, and there are moments of slowness...

Jul 2022
||
(0)
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Director

Interfacing and Integration

TigerConnect recently offered some integrations with other applications that we use, and those...

Jul 2022
||
(0)
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Director

Technology

I am not a software engineer or a technology person, but it seems like there are some design flaws...

Jul 2022
||
(0)
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Director

Future Outlook

There have been some moderate, incremental improvements with the glitchiness of the product. The...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Ease of use is the product's greatest strength. The product is very similar to some texting...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

I don’t see a lot that changes with TigerConnect's system. I know the vendor came out with some new...

Jul 2022
||
(0)
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Manager

Technology

TigerConnect's system has been pretty reliable. The vendor has done a great job upkeeping the...

Jul 2022
||
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Manager

Functionality and Upgrades

The one thing I don’t like about the system is that admins cannot control users' passwords. Admins...

Jul 2022
||
(0)
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Manager

ROI / Cost

TigerConnect charges us for everything.

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

TigerConnect's system is a great means of communication; we rely on it heavily, especially the...

Jul 2022
||
(0)
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Director

Relationship

TigerConnect did an excellent job with implementation. Initially, there was a bit of confusion, but...

Jul 2022
||
(0)
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Director

Lessons Learned

I wish that it was easier to form patient-centered teams without integration in the EHR. We have a...

Jul 2022
||
(0)
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Nurse

Other Observations & Comments

We measure success with the system by effective communication. We have a different avenue or an...

Jul 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

TigerText's niche is still connecting physicians to outside physicians who are not necessarily on...

Jul 2022
||
(0)
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VP/Other Executive

Implementation and Training

The vendor has not offered any direct training. We have had to develop all of our internal training...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

We previously had difficulty with dropped messages in the other solution that we were using. With...

Jul 2022
||
(0)
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Director

Lessons Learned

If we receive an urgent message and we want to forward it, we cannot change the urgent status, so...

Jul 2022
||
(0)
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Director

Service and Support

The support has been very good. We can get a same-day response anytime we reach out. TigerConnect...

Jul 2022
||
(0)
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Nurse

Service and Support

I reached out to TigerConnect through their website. The vendor contacted me pretty quickly, and...

Jul 2022
||
(0)
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Nurse

Functionality and Upgrades

The challenge has been user buy-in. We have some doctors that use the platform quite a bit. The...

Jul 2022
||
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Nurse

Implementation and Training

TigerConnect did provide me with some training, and when I reached out to them, their response was...

Jul 2022
||
(0)
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Nurse

Lessons Learned

I would like TigerConnect to have a feel for patient information since this is secure messaging. We...

Jul 2022
||
(0)
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VP/Other Executive

Technology

We haven’t seen a lot of innovation from TigerText. The product that we have today is the same one...

Jul 2022
||
(0)
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Manager

Interfacing and Integration

Our EMR vendor is reluctant to work with TigerConnect on getting any integration or interoperability...

Jul 2022
||
(0)
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Manager

Service and Support

TigerConnect has always been really reliable, and they answer in a timely fashion. I appreciate...

Jul 2022
||
(0)
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Manager

ROI / Cost

TigerConnect has a texting platform, and if we want additional features, we end up paying a little...

Jul 2022
||
(0)
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Manager

Implementation and Training

The only training that we have really received from TigerConnect is when we have done add-ons, they...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The system is easy to use. It is a simple platform, so people pick it up really easily. The vendor...

Jul 2022
||
(0)
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Manager

Service and Support

Tiger Connect has fantastic customer support. The support staff is fast to respond. They work...

Jul 2022
||
(0)
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Manager

ROI / Cost

The system is expensive. TigerConnect layers on things and charges for them. The vendor shouldn't...

Jun 2022
||
(0)
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Manager

Service and Support

There is no customer service from TigerConnect, so we have no idea what has or hasn't been upgraded....

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The system is really good and works; there are no hiccups. We can communicate with patients through...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

TigerConnect's system doesn't retain anything for very long. I don't know whether that is just the...

Jun 2022
||
(0)
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Director

Interfacing and Integration

We have had some challenges with the TigerConnect product's integration with our schedule. The...

Jun 2022
||
(0)
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Director

Service and Support

TigerConnect’s support people are available all the time. If we have issues, we get responses pretty...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

TigerConnect's system is easy to use and user friendly. It has a lot of bells and whistles, but I...

Jun 2022
||
(0)
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CIO

Functionality and Upgrades

Over time, TigerConnect's system has been used by virtually every clinical staff member and leader....

Jun 2022
||
(0)
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CIO

Functionality and Upgrades

Using TigerConnect's system is really just a standard technology aspect of working in a healthcare...

Jun 2022
||
(0)
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CIO

ROI / Cost

We pay once annually and add licenses when we need them.

Jun 2022
||
(0)
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CIO

Interfacing and Integration

The vendor doesn’t support our integration in any conscious, proactive way, but the system is part...

Jun 2022
||
(0)
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CIO

Functionality and Upgrades

The product is really static. It doesn’t change or evolve much.

Jun 2022
||
(0)
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CIO

Relationship

The vendor contacts me once or twice a year and says that they want to know more about what we need....

Jun 2022
||
(0)
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CIO

Functionality and Upgrades

Our doctors use the TigerConnect system every day. They are interacting with other physicians and...

May 2022
||
(0)
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CIO

Functionality and Upgrades

We purchased the patient communication tool so we could do secure text messaging with patients. We...

May 2022
||
(0)
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CIO

Functionality and Upgrades

We use the TigerConnect software to send secure text messages between users, and it is fantastic at...

May 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

TigerConnect does not nickel-and-dime us. The vendor supports our integration goals very well.

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

There were lots of promises during the implementation process about capability, but they were...

May 2022
||
(0)
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CMIO

Relationship

We have very regular conversations with TigerConnect. They helped us with a project, and we asked...

May 2022
||
(0)
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CMIO

Lessons Learned

We have a couple of legacy facilities and ambulatory groups that traditionally haven't been into...

May 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

We have a lot of advanced programmers at our larger site who have a desire to do lots of...

May 2022
||
(0)
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VP/Other Executive

Sales and Contracting

TigerConnect might eventually keep their promises, but the question is how long that will take. We...

May 2022
||
(0)
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VP/Other Executive

ROI / Cost

We are always looking for ways to have the most effective, easiest, and timeliest communication, and...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

If someone can text normally, they can text through the TigerConnect platform. We use it for...

May 2022
||
(0)
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Director

Implementation and Training

TigerConnect was very thorough and supportive when we implemented the system. The product is a very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I have never been in contact with anybody in an executive position because I have never had a reason...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system is easy to use, and it meets the needs of the hospital. The vendor is very responsive,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We would like the ability to copy the messages and store them. Right now, the messages disappear...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

TigerConnect has come a long way with their product, and they offer tremendous value to healthcare...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

As the EMR systems refine their communications tools, the vendor will need to look at how they can...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We do not get communication about training from TigerConnect as frequently as we hear from another...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't know anybody in the executive realm of TigerConnect.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We do have some problems sometimes with TigerConnect keeping promises. Providers have complained...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I haven't had any problem with any updates TigerConnect has done. The system certainly does the job...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

TigerConnect is great with interoperability in some ways. We have been waiting and waiting for an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I sometimes have some trouble with ease of use. It is difficult for me to set my alerts. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don't ever really hear anything from TigerConnect. I have no idea how to get to the right person...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system permits secure HIPAA-compliant communication among the clinical care team. We have the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The product is part of our long-term plans. We are looking to continue to expand the scope beyond...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is very straightforward. Getting confused with the system's interface is hard. The system...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The vendor has a very good business intelligence dashboard that we can utilize to demonstrate the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

While we did have to pay for some integration and additional efforts after the initial...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I see my satisfaction being high a year from now. We recently implemented the system, but we have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We evaluated a number of products, and since we have been on this product, it has certainly proven...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am completely satisfied with the system. The vendor is very transparent about potential...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor has online training, but they continue to be available when we have questions or issues...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of the flexibility with importing information to the EHR can make the process onerous. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

TigerConnect has one of those products where we can do the initial training and then everything is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We would like to see more information about the workflows. We would like TigerConnect to give us...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the simplicity of the platform. We have a lot of older staff members who are really resistant...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

I would absolutely buy TigerConnect's platform again. It is awesome and works great 95% of the time....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had some challenges when TigerConnect did an upgrade. The upgrade happened automatically to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

We don't integrate the solution with other things or use its other features because there are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I am not aware of any training options for the solution beyond web-based training, but that training...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

TigerConnect's solution works well with what I need it to do. I have used other products that do the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

TigerConnect does a couple of things that are frustrating. The vendor's support isn't the best....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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