TigerConnect Clinical Collaboration Platform Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
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User Commentary
Relationship
TigerConnect is not doing a bad job. They are always engaged and always reaching out to us. What...
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Culture, Value
Initially, to establish a secondary organization so that we could partition users out, there was a...
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Culture, Relationship, Operations
TigerConnect has a vision. They have a road map. Historically, they have had things on their road...
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Relationship, Product
TigerConnect's platform has features called Teams and Roles. If the organization is not willing to...
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Relationship
We have a strong relationship with our TigerConnect accounting team. The people on that team have...
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Product
TigerConnect's system almost works too well. Any user can message everyone, and when a message is...
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Product
From a HIPAA and security perspective, TigerConnect Clinical Collaboration Platform allows users to...
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Operations
The implementation of TigerConnect Clinical Collaboration Platform was very strong. The main...
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Operations
We like knowing that TigerConnect Clinical Collaboration Platform is secure and HIPAA compliant. It...
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Relationship
With TigerConnect, it is easy to reach someone and get issues resolved quickly. Their smaller scale...
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Product
Because of the rollout of roles and groups in TigerConnect Clinical Collaboration Platform, the...
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Product, Value
TigerConnect's system has been really good. Our organization expanded its use, so we are now...
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Operations
TigerConnect has good training materials available. We had minimal training several years ago, but...
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Value
TigerConnect is upfront about costs. If they can’t give us exact specifics, they are good about...
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Relationship
TigerConnect's support team is probably weaker than other vendors'. They don’t respond quickly, and...
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Loyalty, Relationship
TigerConnect Clinical Collaboration Platform is driving us. TigerConnect is basically giving us...
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Culture, Value
About half of what TigerConnect offers is just low-cost integration work, and then there are other...
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Operations
TigerConnect offers a lot of training. They have extensive online resources, and when we went live...
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Loyalty, Relationship
TigerConnect actually changed their support structure for the better because of customer complaints,...
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Product
We appreciate that the vendor shares what various solutions are being developed and offered. The...
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Culture
TigerConnect is always expanding, and we are always adding facilities. TigerConnect's team is always...
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Culture, Value
TigerConnect avoids charging for every little thing. They really work with us. Our enterprise...
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Relationship
TigerConnect is awesome. They absolutely keep all of their promises. TigerConnect is a great...
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Operations
TigerConnect was very responsive and very involved in the implementation of the solution. They were...
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Product
TigerConnect Clinical Collaboration Platform is a messaging system, but it is not very complex. For...
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Product
We use TigerConnect Clinical Collaboration Platform for provider-to-provider communication, and it...
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Product
TigerConnect's system just works, and we really enjoy it. The vendor has so much technology. We...
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Operations
Usually, people know how to use phones, but when we introduced TigerConnect's app to do secure...
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Culture, Relationship
One thing I like about TigerConnect is that they don't force things. I don't feel like I am dealing...
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Relationship
TigerConnect has been very responsive, and they have done all that they can. We have had no trouble...
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Value
TigerConnect has additional charges if we add things. It would help us if they would do the...
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Relationship
TigerConnect is very collaborative when partnering with us to optimize our communication strategy....
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Operations
TigerConnect’s training is mostly online, and their online materials are good, but they don't always...
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Value
TigerConnect Clinical Collaboration Platform is very expensive, so TigerConnect charges high fees...
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Value
We have some challenges with being able to implement all of TigerConnect's functionalities,...
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Product
The only thing that we would like to have in TigerConnect Clinical Collaboration Platform would be...
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Culture
It has worked in my favor that I have a relationship with TigerConnect when it comes to negotiating....
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Loyalty
We have been pretty happy with TigerConnect's system. Our end users love it, and it meets our needs...
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Operations
We do a lot of our training ourselves. TigerConnect doesn't do much training for us.
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Product
The biggest thing that we continue to hear about is the slowness or glitchiness of TigerConnect’s...
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Relationship
TigerConnect is a great partner. They are very engaged. We have been live with TigerConnect Clinical...
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Loyalty, Product
I think TigerConnect has a really nice road map for TigerConnect Clinical Collaboration Platform,...
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Culture, Relationship
TigerConnect keeps all of their promises to the best of their ability. I think that there are always...
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Relationship, Product, Value
We have 1000% seen benefits from using TigerConnect Clinical Collaboration Platform for both...
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Product, Value
Setting aside the convenience of being with an organization's EHR, I am frankly surprised that so...
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Relationship, Product
TigerConnect is an okay partner. They are just reluctant to move forward with a lot of the features...
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Loyalty
If we are part of a lot of groups in TigerConnect's system, the load time of the screen is quite...
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Loyalty
I would strongly consider buying TigerConnect's system again, but I would have to reevaluate. We...
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Product
In TigerConnect Clinical Collaboration Platform, the roles and teams are an excellent match with the...
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Product
In the past, there were a lot of reliability issues and slowness in TigerConnect Clinical...
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Relationship, Product
TigerConnect is great with integration. My team has a rate-limiting step. My IT people have limited...
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Relationship
We usually get preemptive emails from the vendor, but TigerConnect hasn't reached out to us in a...
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Culture, Value
TigerConnect Clinical Collaboration Platform is pretty straightforward. We pay our bill, and we get...
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Relationship, Product
TigerConnect is very good at communicating with us, and because the solution is on the cloud, there...
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Culture, Relationship
The sales team from TigerConnect is very engaging, and they ask questions to check on different...
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Operations
TigerConnect’s training was very good for our administrator who manages communication. The vendor...
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Product
When people use their own devices with the solution, it can be really hard because people's security...
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Culture
TigerConnect could be better, from a licensing perspective, at understanding our use case. They need...
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Product
TigerConnect has in-depth analytics information that we can pay for, and it lets us look at the...
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Relationship, Operations
TigerConnect has been very engaged from the very beginning. The project manager and the success...
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Relationship
I don't feel like TigerConnect calls me. They are not engaged with us, and I wish they were more...
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Operations, Product
I wish TigerConnect had more built-in instructions in the application. They don't have a lot of help...
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Value
TigerConnect Clinical Collaboration Platform is a product that we have to have. Obviously, we want...
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Operations
TigerConnect could work on the timing of meetings. The implementation felt very rushed. The support...
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Relationship
TigerConnect seems to do a good job with this solution, and the pieces that we use work well. The...
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Product
I wish the system would integrate better with our EHR, but I don't know how much of that is on...
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Relationship
I don't think TigerConnect’s support is great. There is a lot of emailing, and I don't find email to...
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Relationship, Operations
I am starting to see emails and things like that come across my desk from TigerConnect to indicate...
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Product, Value
TigerConnect Clinical Collaboration Platform is very convenient and intuitive. It thinks like a...
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Loyalty, Relationship
Our communication strategy is a constant work in progress. TigerConnect Clinical Collaboration...
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Loyalty, Product
We have been lucky enough to have some flexibility with integrating TigerConnect with several other...
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Culture, Relationship
When we initially started out with TigerConnect, they had people who were very knowledgeable about...
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Loyalty, Relationship, Product
There are certain issues with TigerConnect Clinical Collaboration Platform that have come up that...
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Operations, Product
The ease of use for TigerConnect Clinical Collaboration Platform is really amazing in more ways than...
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Product
I love that we can now scan our documents using the TigerConnect app. This was a huge upgrade for us....
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Operations
TigerConnect Clinical Collaboration Platform does not require a lot of training because it is just...
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Product
TigerConnect Clinical Collaboration Platform is highly used in our organization. We have thousands...
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Product
How our providers use TigerConnect Clinical Collaboration Platform cracks me up because, depending...
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Relationship, Product
I think the solution is good for quick communication. I get notifications from the solution on my...
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Loyalty
We did try a different feature from TigerConnect a few years ago. We opted to use the client...
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Product
There is one fairly significant deficit in the operation of TigerConnect Clinical Collaboration...
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Operations
I haven’t had to think about the implementation process of TigerConnect Clinical Collaboration...
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Product, Value
TigerConnect offers integration with Epic, but we can't afford it. Right now, the system doesn't...
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Loyalty, Product
I like the product a lot and hope we can get more champions on our business side. If our other...
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Relationship, Operations
TigerConnect has been a good partner overall. In terms of actual support during the go-live,...
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Culture, Product
TigerConnect Clinical Collaboration Platform works as the vendor said it would. It is a really good...
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Loyalty
There are some duplicative things with TigerConnect Clinical Collaboration Platform and one of our...
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Operations, Product
The nurses were the most hesitant to adopt TigerConnect Clinical Collaboration Platform. It is still...
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Relationship
Overall, we have been happy with the product and the vendor's support.
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Operations
The implementation was a breeze. The product is intuitive, and users generally find it easy to use...
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Product, Value
We are very satisfied with TigerConnect's system. We have really appreciated our partnership with...
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Relationship
I don't even know who my representative at TigerConnect is. That is something that the vendor could...
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Operations
I don't know that TigerConnect has ever reached out with any additional training opportunities....
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Value
The system eases our workflows and keeps our nurse managers in the loop so that nothing happens in...
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Product, Value
The system is really great. If there is ever a change of a condition or an acute situation, we can...
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Loyalty, Relationship
TigerConnect recently moved their call center to Mexico. They have eliminated a lot of their subject...
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Product
Overall, we are very satisfied with the solution. TigerConnect has been a great partner when it...
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Product
There are some user experience components that we would like to be in the solution. It would be nice...
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Product
I like the role-based communication in the solution, and I also like that we can send mass...
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Relationship
I don't interact with anybody at TigerConnect very often, much less somebody at the top.
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Operations
We don’t really have any issues with TigerConnect Clinical Collaboration Platform. The...
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Loyalty
We had Cortext for about a year, but the vendor sunsetted that product. I think that is why we are...
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Loyalty, Product, Value
TigerConnect's system pretty much does the same thing Cortext did, and that is mainly why we are...
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Culture, Relationship, Operations
TigerConnect pretty much set us up and walked away. We don't really have any meetings or any...
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Value
The cost of TigerConnect's system was a decent increase compared to the cost of our old system. We...
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Product
We use the system for secure messaging between nurses and physicians. TigerConnect Clinical...
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Relationship
I really haven't had to deal with anyone from the vendor. In the beginning, I talked to a few people...
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Loyalty, Value
The product is very clunky. I have to open separate screens; I can't open multiple screens. If I am...
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Operations
One thing I would like to see the vendor do better would be to really provide training and insight...
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Operations
We haven't had too many problems other than our current implementation. The approach seems...
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Value
The vendor could reduce the need for callbacks and the time on hold. We were using digital or...
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Operations
With TigerConnect's first implementation, I remember talking to many people about how quick it was....
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Relationship, Operations, Product
In terms of the actual software, TigerConnect would be amazing. But in terms of optimizing our...
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Operations
The training I have seen has been decent. What I struggle with is that many organizations like ours...
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Loyalty, Product
TigerConnect's system has the lowest downtime of any product I have used in my entire life. It has...
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Product
The solution is very simple. It is a combination of WhatsApp, iMessage, and text messaging. The...
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Loyalty
We are live on TigerConnect's system, but we are going to add role-based scheduling that will be...
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Product
TigerConnect is delivering more things, but they don't make it easy to switch from current vendors...
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Loyalty, Product
TigerConnect's software is similar to some other products in terms of functionality, but they have a...
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Relationship, Product
TigerConnect has introduced some bugs in their releases, so they could improve their performance and...
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Culture, Value
TigerConnect's platform is not cheap, and their licensing is expensive.
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Culture, Relationship
We don't have everything we want with TigerConnect, but they listen to us, and they work with us to...
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Relationship, Operations
Whenever we have had issues with TigerConnect's system, they have been very prompt about coming out...
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Relationship, Product
What is very helpful in TigerConnect's system, especially for those of us in the pharmacy, is the...
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Value
TigerConnect is good in terms of HIPAA-compliant communications. The product is still worth the...
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Loyalty
TigerConnect offers a lot of things for the product, but we aren't leveraging all of those things....
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Operations
Our go-live was all us, so that wasn't really on TigerConnect. However, the vendor's upgrades are...
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Value
I think we explored integration with TigerConnect briefly, but we realized the juice wasn't going to...
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Operations
TigerConnect is doing what we need them to do. TigerConnect did fine with the implementation. The...
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Culture, Value
TigerConnect does one thing, and they do it as they are supposed to. We have had zero complaints...
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Operations
We are very satisfied with TigerConnect’s implementation services. They are seamless; We just get...
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Relationship
I haven't really talked to TigerConnect much. Their support team has helped us quite well. I have...
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Loyalty, Relationship
We honestly don't talk with TigerConnect or have regular meetings with them. We used to, and then we...
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Loyalty
Whether the solution is part of our long-term plans will depend on how we grow and whether...
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Product
I don't know whether the issue is our internet speed, but when we use the app and it goes to sleep...
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Operations, Product
We have the pro version of TigerConnect's support, and that is wonderful. The system's upgrades are...
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Product
The system's notifications need a lot of improvement. A lot of people ask how to turn them off or...
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Product
TigerConnect's system is easy to use, and we can quickly and easily get answers between programs. We...
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Relationship
When TigerConnect switched the representative who was managing our account, the new person didn't...
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Culture, Loyalty
We are going to end our contract with TigerConnect because we have a messaging option through our...
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Loyalty, Product, Value
I actually love TigerConnect. We are in the field a lot, so their mobile app works phenomenally. In...
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Culture, Relationship, Product
I haven't had much trouble with TigerConnect, so I don't know what other promises they have made to...
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Relationship
I have never had any issue with TigerConnect Clinical Collaboration Platform where I needed to go to...
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Product, Value
With transitions of care, I can take a picture of the discharge summary and medication list, send it...
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Loyalty
I don't think I'm looking to make TigerConnect Clinical Collaboration Platform better, but I am...
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Value
Getting our money’s worth with TigerConnect Clinical Collaboration Platform is great because we have...
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Loyalty, Value
Our practice is in the office, but we also do services in the field in different buildings at...
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Product, Value
I have actually recommended TigerConnect Clinical Collaboration Platform to a few people already....
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Value
TigerConnect’s pricing in all these years has probably gone up only a little bit, and they are very...
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Product
If TigerConnect Clinical Collaboration Platform keeps doing what it is doing and we don't adopt...
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Relationship
We have had no issues at all with TigerConnect’s proactivity. They have been very helpful. When...
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Culture, Relationship
We don't have a whole lot of issues, and we have never really had major issues with TigerConnect....
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Operations
We haven't implemented anything new with the vendor or any upgrades, but they do upgrades on their...
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Loyalty
We are considering moving away from the product. We are doing a large project where we will be...
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Relationship
TigerConnect needs to work a bit on their support. They have overpromised and underdelivered on it....
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Value
When we added patient engagement to TigerConnect Clinical Collaboration Platform, the cost from...
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Product
TigerConnect Clinical Collaboration Platform is reliable, and we can easily create broadcast groups,...
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Loyalty, Product
We had formatting issues with being able to send information from our EHR into TigerConnect Clinical...
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Operations
TigerConnect’s training is very cut and dry, and it is very simple. Not a lot of training is needed...
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Product
With TigerConnect Clinical Collaboration Platform, if any person has a name change, then I have to...
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Product
In TigerConnect Clinical Collaboration Platform, I can't do a lot of the things that I need to do in...
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Relationship
I get very regular and timely email communications from TigerConnect. TigerConnect isn’t necessarily...
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Culture
From a support standpoint, TigerConnect has been fine. However, it is sometimes difficult to get in...
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Operations
TigerConnect is constantly developing things. In terms of integration, TigerConnect does a good job...
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Product
The system has a good interface, but it still takes end users a little time to get used to it. The...
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Loyalty, Product
TigerConnect Clinical Collaboration Platform does what TigerConnect says it does. We have received...
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Operations
TigerConnect was extremely good with the implementation. We had a single contact who did all the...
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Product
There is one feature I wish TigerConnect Clinical Collaboration Platform had. I use the solution...
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Product, Value
I'm very happy with how TigerConnect Clinical Collaboration Platform works. Our physicians make very...
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Product
TigerConnect Clinical Collaboration Platform is pretty easy. It works well when we use it. If I need...
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Product
The problem with TigerConnect Clinical Collaboration Platform is that we can't take orders on it....
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Operations
During the training, TigerConnect basically just said that we had to set up the system and could...
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Product
TigerConnect Clinical Collaboration Platform is convenient if people use it, but not everybody uses...
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Culture, Value
TigerConnect Clinical Collaboration Platform is easy. I would buy TigerConnect Clinical...
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Loyalty, Value
We have to definitely pay separately for TigerConnect Clinical Collaboration Platform. The reason we...
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Loyalty
TigerConnect Clinical Collaboration Platform is not a part of our long-term plans. We used it...
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Operations, Product
I like the ease of onboarding a new employee in the solution. It literally takes me five minutes to...
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Loyalty, Value
The biggest reason we continue to adopt more products with TigerConnect is because of the solution's...
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Relationship
Fortunately, we don't have to use TigerConnect’s support tremendously often. When we have had to...
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Commentary Summary
Comment Type Breakout