TigerConnect Clinical Collaboration Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty, Product, Value

Before we had TigerConnect's system, we used Google Hangouts. I prefer TigerConnect's system because...

Feb 2024
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Director

Product

When we signed up for the system, we loved the idea of being able to access and use the system's...

Feb 2024
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Director

Culture, Value

The vendor charges per user. If we want to add additional features, there is a fee for each...

Feb 2024
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Director

Loyalty

TigerConnect's system is one of the only systems we have that is still essentially the same as it...

Feb 2024
||
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Director

Culture, Relationship

We get emails when TigerConnect is going to be closed or when they will be doing an upgrade. The...

Feb 2024
||
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Director

Product

The messages within TigerConnect's system are dark. They are bolded until I look at them. But if I...

Feb 2024
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Director

Culture, Value

I would not purchase TigerConnect's product again if the decision were mine. We get the same canned...

Feb 2024
||
(0)
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Director

Operations

The whole training piece is not really there with TigerConnect. We get something that says we can...

Feb 2024
||
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Director

Operations, Product

TigerConnect's product is really easy to install and start working with because it works a lot like...

Feb 2024
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Director

Relationship, Operations

TigerConnect could do better at understanding what we need and actually doing it instead of us...

Feb 2024
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Director

Relationship, Product

If an organization doesn't need to find their old messages again very easily or if their people...

Feb 2024
||
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Director

Culture, Product

We have no issues with TigerConnect’s upgrades. The product works exactly as the vendor says it...

Jan 2024
||
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CMO

Product

We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...

Jan 2024
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CMO

Product

We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...

Jan 2024
||
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CMO

Relationship

We don’t have too much executive involvement from TigerConnect. The people that we work with at...

Jan 2024
||
(0)
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CMO

Loyalty, Product

We are using the TigerConnect platform for medical staff communication, and the medical staff is...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...

Jan 2024
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Analyst/Coordinator

Loyalty

Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

There is always room for improvement. There are little things that TigerConnect can improve upon as...

Jan 2024
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VP/Other Executive

Product

The system's biggest strengths are its ease of use and uptime. The system is very stable. We use it...

Jan 2024
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VP/Other Executive

Relationship, Product

The biggest thing TigerConnect could do to improve our experience would be to lock down the ability...

Jan 2024
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(0)
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VP/Other Executive

Relationship

The only people from TigerConnect who we work with are our support person and our salesperson. Those...

Jan 2024
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VP/Other Executive

Relationship

We are not really having a lot of challenges using TigerConnect's system. We use it for secure...

Jan 2024
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VP/Other Executive

Product

TigerConnect could improve their reporting. There are some pretty simple reports that I can't get....

Jan 2024
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(0)
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Director

Operations, Product

The product gives our people the means to communicate with each other. It doesn't have any...

Dec 2023
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Director

Product

We would buy the product again. We don't just use the system during the workday for confidential...

Dec 2023
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Director

Culture, Value

We have no issues with the vendor's charges. We would definitely recommend the product.

Dec 2023
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Director

Loyalty, Product

There are one or two spots where we feel like TigerConnect’s escalation module within the software...

Oct 2023
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Director

Loyalty, Relationship, Product

There are some features that have lagged a little more than we expected, so the vendor is not...

Oct 2023
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Director

Loyalty

TigerConnect's product seems to be the go-to platform for most physicians; it is safe and secure. We...

Oct 2023
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Director

Operations

I am extremely satisfied with TigerConnect’s training; the product is straightforward and easy to use....

Oct 2023
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Director

Value

At one time, the vendor was nickel-and-diming us. But once we signed the contract, they stopped...

Oct 2023
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(0)
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Director

Loyalty, Relationship

It is important for the vendor to understand our perspective, our methodology for revenue...

Oct 2023
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Director

Product

I think the vendor has a limitation on the number of scheduling systems they can integrate their...

Oct 2023
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Director

Relationship, Product

One outcome of the product is the immediate attention that can be sought from the service provider....

Oct 2023
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Manager

Loyalty, Product, Value

We are no longer using pagers or organization-purchased phones because we are using TigerConnect's...

Sep 2023
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Manager

Relationship, Operations

TigerConnect has a good implementation team, and their product is good. They have great resources...

Sep 2023
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Manager

Product, Value

TigerConnect's system has definitely helped us move patients around our facility by connecting our...

Sep 2023
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Analyst/Coordinator

Relationship, Product, Value

TigerConnect's team has been wonderful. We have been able to transition all of our clinical codes...

Aug 2023
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Analyst/Coordinator

Relationship, Product

I know that the vendor has been working really hard on messages that repeat regardless of whether...

Aug 2023
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Analyst/Coordinator

Product

It would be helpful if we could get better information from the vendor on reporting analytics. Right...

Aug 2023
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Analyst/Coordinator

Product

One thing that people need to understand before going into TigerConnect's system is that it lends...

Aug 2023
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Analyst/Coordinator

Relationship

We have seen some longstanding errors on the more technical things in the system, but overall,...

Aug 2023
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Analyst/Coordinator

Product, Value

The direct communication that the system offers plays a huge role for us. We don't have to look at...

Aug 2023
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VP/Other Executive

Operations, Product

One thing I didn't like about TigerConnect's solution is that we couldn't send things in bulk. If we...

Aug 2023
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VP/Other Executive

Culture

During our first year of using TigerConnect's solution, we reached out to the salesperson and never...

Aug 2023
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(0)
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VP/Other Executive

Loyalty

TigerConnect has been pretty good. They offered us the ability to send things through secure text...

Aug 2023
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(0)
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CIO

Product

It would be nice if everything were in TigerConnect Clinical Collaboration Platform, but the...

Jul 2023
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(0)
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CIO

Value

We're open to looking at alternatives. TigerConnect is much more expensive than some of their...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship, Product, Value

TigerConnect has really helped us home in on having a single platform where we do most of our...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

We partner with TigerConnect, and they have been willing to collaborate with us to improve their...

Jul 2023
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(0)
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Analyst/Coordinator

Operations

Sometimes training with TigerConnect falls to the wayside because they are continually innovating....

Jul 2023
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(0)
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Director

Product

The product is easy to use, but it still has some bugs in it, and it is quite unpleasant when those...

Jul 2023
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(0)
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Director

Product

The bugginess, clunkiness, and occasional unreliability of the system are quite frustrating. We have...

Jul 2023
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(0)
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Director

Loyalty, Product

I have been asking for certain enhancements for a couple of years, and those enhancements were...

Jul 2023
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(0)
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Director

Loyalty

The system has an integration with pager systems, and we are very interested in moving away from the...

Jul 2023
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(0)
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Director

Relationship

My sense of the vendor is that there was some sort of restructuring at TigerConnect; maybe it was a...

Jul 2023
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(0)
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Director

Relationship

The same issues frequently come up over and over again. It sometimes feels like we are reinventing...

Jul 2023
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(0)
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Director

Operations, Product

The platform is fairly intuitive, and it does not require much training for the typical users that...

Jul 2023
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(0)
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Director

Culture

The only negative thing I would say about TigerConnect is that their primary pricing strategy has...

Jul 2023
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(0)
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Director

Culture, Loyalty, Relationship

There are very few companies I like working with, but TigerConnect is at the top of my list because...

Jul 2023
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Director

Culture, Relationship

TigerConnect is really good at follow-up, and their customer service team is good and extremely...

Jun 2023
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Director

Product

TigerConnect told us that we wouldn’t be missing and dropping texts, and we haven’t been, so the...

Jun 2023
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(0)
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Director

Value

There are charges for adding any new people and new services in TigerConnect Clinical Collaboration...

Jun 2023
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(0)
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Director

Product

It would be nice if the direct-call feature in TigerConnect Clinical Collaboration Platform were basic....

Jun 2023
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(0)
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VP/Other Executive

Product

TigerConnect's system is super easy to use. In many ways, it mirrors the texting process of a...

Jun 2023
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(0)
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VP/Other Executive

Product

We use TigerConnect's platform every day, all day long, and in lots of different ways. However, we...

Jun 2023
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(0)
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VP/Other Executive

Product, Value

We have to be careful to make sure that we don't inundate ourselves with the product. We need to...

Jun 2023
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(0)
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VP/Other Executive

Culture, Product

TigerConnect's system isn't interoperable with the systems that we use. If someone were to send me...

Jun 2023
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(0)
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Nurse

Product

We use TigerConnect Clinical Collaboration Platform for hospital-wide communication. The product is...

Jun 2023
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(0)
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Manager

Relationship

TigerConnect is always there if we need them, and if anything comes up, they share it with us.

Jun 2023
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(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform has done great, and we all love it. We can communicate...

Jun 2023
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(0)
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CIO

Product

The system is easy and does everything we need to do. The product works across platforms on a lot of...

Jun 2023
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(0)
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Director

Relationship

TigerConnect doesn’t deliver things based on their promised timelines. I will give TigerConnect some...

Jun 2023
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(0)
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Director

Loyalty, Product

We are struggling with the usability and reliability of TigerConnect Clinical Collaboration...

Jun 2023
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(0)
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Director

Loyalty

The biggest shortcoming of TigerConnect Clinical Collaboration Platform is its reliability. We could...

Jun 2023
||
(0)
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Director

Culture

We recently had a call with a peer, and I did not recommend TigerConnect Clinical Collaboration...

Jun 2023
||
(0)
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Director

Relationship

TigerConnect is accessible. They are responsive to communication, and most of the time, they are...

Jun 2023
||
(0)
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Director

Product

TigerConnect Clinical Collaboration Platform has a nice GUI and front end that are modern and...

Jun 2023
||
(0)
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Director

Product

We would like to see TigerConnect improve their system's scheduling part. We always have issues with...

May 2023
||
(0)
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Director

Product

Messages don't stay in the system for more than five days. There may be a way for us to increase...

May 2023
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(0)
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Director

Culture, Product

We have had issues with the number of licenses that we can get with TigerConnect's platform. That...

May 2023
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(0)
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Director

Product

TigerConnect's product is a two-way product when it comes to communication. We can send all of our...

May 2023
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(0)
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Manager

Relationship, Product, Value

The TigerConnect platform is a really great way to make sure that we are communicating quickly with...

May 2023
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(0)
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Manager

Product

The product is great and seems to be doing what it is supposed to be doing. The tool is simple. The...

May 2023
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(0)
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Manager

Loyalty

At the moment, we are going to continue using the product. The EMR we are moving to has a lot of...

May 2023
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(0)
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Director

Operations

TigerConnect’s initial training was good. The product is simple, and there is no ongoing training....

May 2023
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(0)
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CEO/President

Relationship, Product, Value

The TigerConnect platform is a really good communication tool. It is used extensively in the...

May 2023
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(0)
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CEO/President

Product

We only have messages for 10 days, and I wish the tool kept the texts longer so that we could see a...

May 2023
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(0)
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Manager

Product

I like the product's confidentiality and ease of use. The system is very user friendly, and I like...

May 2023
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(0)
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Manager

Product

The product lags sometimes. The system has had a delay since the most recent update. When I click on...

May 2023
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(0)
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Manager

Relationship

I open up tickets with the vendor’s support team, and they reach out to me immediately to tell me...

May 2023
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(0)
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CMIO

Relationship

TigerConnect Clinical Collaboration Platform has become the organization's synchronous clinical and...

May 2023
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(0)
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CMIO

Product

Bringing together TigerConnect’s various components into a more singular offering rather than having...

May 2023
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(0)
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Director

Product

I am given plenty of opportunities from TigerConnect. I just haven't expanded on them....

Apr 2023
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(0)
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Director

Product

If the system were more integrated with our health records or could read more information about...

Apr 2023
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(0)
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Director

Relationship

TigerConnect doesn't have a problem sending me information on how to utilize their services better....

Apr 2023
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(0)
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Manager

Culture, Culture

We prefer to have as many tools as we can integrate, and TigerConnect didn't give us the opportunity...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

Close to the same time we bought TigerConnect Clinical Collaboration Platform, we bought another...

Apr 2023
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(0)
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Manager

Relationship, Relationship

We have very little exposure to TigerConnect' but their turnaround time on support issues is always...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

TigerConnect Clinical Collaboration Platform keeps up with the rest of the solutions. TigerConnect...

Apr 2023
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(0)
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CIO

Product

The product's strength is the ease of communication. We like the role functionality, and there is a...

Apr 2023
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(0)
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CIO

Product

There could be additional basic functionality from the role scheduling perspective within the...

Apr 2023
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(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform is a pretty simple platform.

Apr 2023
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(0)
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Manager

Product

Our time with TigerConnect would be improved if their system integrated better with our EMR and...

Apr 2023
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(0)
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Manager

Loyalty, Operations

We picked TigerConnect because our local hospital was using TigerConnect's software and rolling it...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty, Product, Product

The TigerConnect platform is not a very complex product, but it meets some needs really well. When...

Apr 2023
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(0)
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Manager

Loyalty, Loyalty, Value, Value

One of the big selling points for us was the HIPAA-compliant messaging system. All of our texts...

Apr 2023
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(0)
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Manager

Culture, Culture, Product, Product

TigerConnect Clinical Collaboration Platform is data driven, so the vendor can tell us how often the...

Apr 2023
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(0)
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Manager

Operations, Operations

There is no ongoing training. TigerConnect has libraries where we can do research, and we can reach...

Apr 2023
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(0)
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Manager

Product, Product

TigerConnect Clinical Collaboration Platform is a streamlined service. It is not an eyesore. It...

Apr 2023
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(0)
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Manager

Relationship, Relationship

The vendor’s support team is great. They are available to us through the platform, and we can send a...

Apr 2023
||
(0)
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Manager

Product, Product, Value, Value

One of the biggest things about TigerConnect Clinical Collaboration Platform and TigerConnect...

Apr 2023
||
(0)
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VP/Other Executive

Product

The only thing our staff doesn’t like about the product is that we have created some teams, and...

Apr 2023
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(0)
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VP/Other Executive

Product

Things are going really well. The product is very helpful. In our industry, time is of the essence,...

Apr 2023
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(0)
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VP/Other Executive

Operations

We have had a lot of turnover, and we have added a lot of people. One of my favorite things about...

Apr 2023
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(0)
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Director

Loyalty

TigerConnect is in our long-term plan for now, but we are still looking for better options. The...

Apr 2023
||
(0)
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Director

Product

The vendor could improve the user interface and give us more options. If we are using the desktop...

Apr 2023
||
(0)
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Director

Relationship

When support is required from TigerConnect, the vendor will provide it. Our opportunities to discuss...

Apr 2023
||
(0)
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Director

Product

From a technology standpoint, TigerConnect Clinical Collaboration Platform works fine. We need a...

Apr 2023
||
(0)
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Director

Relationship

We have asked the vendor questions, and they have responded. TigerConnect is responsive when we need...

Apr 2023
||
(0)
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Director

Culture

It is questionable whether TigerConnect has been able to meet our needs because we ask for things...

Apr 2023
||
(0)
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Director

Operations

The product rolled out excellently. Because we are a small hospital and the majority of us wear many...

Apr 2023
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(0)
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Director

Operations

I think we would buy the product again. Some of our early issues that caused slight dissatisfaction...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

TigerConnect is always great. They give us the most bang for our buck. If the system doesn't work...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

The system's archives are hideous. That is the only bad thing about the product, and the vendor says...

Apr 2023
||
(0)
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CIO

Operations, Product

TigerConnect's system is simple and easy to use. The vendor's updates don't even impact us. The...

Mar 2023
||
(0)
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CMIO

Relationship, Product

We haven't asked TigerConnect to do anything monumental. We have asked the vendor to make the...

Mar 2023
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(0)
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CMIO

Product

We have integrated our scheduling tool with the product so that we could have role-based...

Mar 2023
||
(0)
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CMIO

Relationship, Product

We have had some minor issues with scheduling roles into the product, but the issues have mostly...

Mar 2023
||
(0)
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CMIO

Product

With TigerConnect’s app, too many drop calls when we are communicating with others.

Mar 2023
||
(0)
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CMIO

Relationship

Overall, TigerConnect’s support team has been really good. When we have had issues, the team has...

Mar 2023
||
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CMIO

Relationship, Operations

TigerConnect has been doing a bit more lately to try to reach out to us about watching their new...

Mar 2023
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