TigerConnect Clinical Collaboration Platform
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
We do not get communication about training from TigerConnect as frequently as we hear from another...
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I don't know anybody in the executive realm of TigerConnect.
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We do have some problems sometimes with TigerConnect keeping promises. Providers have complained...
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I haven't had any problem with any updates TigerConnect has done. The system certainly does the job...
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TigerConnect is great with interoperability in some ways. We have been waiting and waiting for an...
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I sometimes have some trouble with ease of use. It is difficult for me to set my alerts. The...
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I don't ever really hear anything from TigerConnect. I have no idea how to get to the right person...
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The system permits secure HIPAA-compliant communication among the clinical care team. We have the...
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The product is part of our long-term plans. We are looking to continue to expand the scope beyond...
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The system is very straightforward. Getting confused with the system's interface is hard. The system...
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The vendor has a very good business intelligence dashboard that we can utilize to demonstrate the...
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While we did have to pay for some integration and additional efforts after the initial...
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I see my satisfaction being high a year from now. We recently implemented the system, but we have...
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We evaluated a number of products, and since we have been on this product, it has certainly proven...
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I am completely satisfied with the system. The vendor is very transparent about potential...
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The vendor has online training, but they continue to be available when we have questions or issues...
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Some of the flexibility with importing information to the EHR can make the process onerous. The...
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TigerConnect has one of those products where we can do the initial training and then everything is...
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We would like to see more information about the workflows. We would like TigerConnect to give us...
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I like the simplicity of the platform. We have a lot of older staff members who are really resistant...
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I would absolutely buy TigerConnect's platform again. It is awesome and works great 95% of the time....
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We had some challenges when TigerConnect did an upgrade. The upgrade happened automatically to...
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We don't integrate the solution with other things or use its other features because there are...
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I am not aware of any training options for the solution beyond web-based training, but that training...
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TigerConnect's solution works well with what I need it to do. I have used other products that do the...
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TigerConnect does a couple of things that are frustrating. The vendor's support isn't the best....
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The TigerConnect system is easier and more user friendly than some other applications we have...
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A year from now no, I don't see things with TigerConnect changing unless something cataclysmic...
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I would love for the TigerConnect system to be integrated with our EMR. We have talked about that,...
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The TigerConnect support has been amazingly supportive. We have a team that meets with us regularly,...
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The feedback I get is about how TigerConnect's system is just so easy to use. Sometimes the...
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The system is priced appropriately. The vendor is not gouging us for things. The system is not a...
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I love the fact that the system is capable of being used on both a desktop and mobile app. The...
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We absolutely love the system. We have been using it for several years, and it has been an excellent...
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I hesitate to know whether I would buy TigerConnect Clinical Collaboration Platform again because we...
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The product works well for what we use it for, and it is a good product. The product is a...
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I would like more administrative control over the environment. I would also like a better method for...
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I could use my iPhone and do all of what the system does for free, but I can't do that legally...
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TigerConnect has a concept of teams and roles, and they could improve upon how those interact. The...
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TigerConnect's system lacks integration with some things. TigerConnect claimed to have an API, but...
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TigerConnect struggles with their escalation process. With their escalation process, if somebody...
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TigerConnect has technology out there if we want to spend the money for it. The vendor makes what...
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TigerConnect keeps in contact with us a little too much sometimes, but that is fine. I haven't had...
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TigerConnect Clinical Collaboration Platform is very useful. It works the way it is supposed to and...
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I would like to have video capability, so we had the option to see the other person. TigerConnect...
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TigerConnect is very responsive. We enter tickets if we need support, and the vendor is very quick...
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All of our users love the basic functionality of TigerConnect's system. There is a functionality...
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The system is so easy to use. The vendor supplies good training materials.
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If we leveraged more of what TigerConnect could do, they could help us in terms of interoperability....
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The vendor has been trying to focus more on the engagement, especially in the past year with patient...
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The effectiveness and ease of use are the things that keep us with TigerConnect's product.
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What I would tell someone about the product is that the only issues we have are with being logged...
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We would like the executives of TigerConnect to know that our doctors would like a group address...
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The TigerConnect interface needs attention because it is not always intuitive. It takes training to...
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I wouldn’t buy the system again. There are more advanced communication products out there. Other...
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With the COVID-19 pandemic, the vendor hasn't been as present, so I don't know a lot about their...
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Our experience with TigerConnect has been excellent. They have exceptional customer service when we...
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TigerConnect is purchasing other products to market under their brand. That is a type of innovation,...
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We have a lot of overlapping technologies, but we aren't replacing TigerConnect's system. The other...
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Every single message within the system has the same priority level, so people get the same tone for...
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The security of TigerConnect's system is definitely a strength. It is also a very simple system to...
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I like knowing whether a provider has received and read the message I sent to them. TigerConnect's...
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TigerConnect has been a wonderful partner. We have requested a lot of enhancements that would...
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Clinical Collaboration Platform may be replaced with a product from our EHR vendor because they...
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There are challenges with some available components. There are certain things we can't do in...
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TigerConnect has been a great vendor to work with. They continue to evolve as a company and offer...
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In the past, we used a product that was not integrated with our identity and access management...
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We have occasional instances of downtime with the product, but those instances are very short....
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The vendor’s support has been a little slow. The support team could be speedier. The support is...
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I deal with the TigerConnect help desk, and they have been pretty helpful whenever I have called...
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From what I have heard, my organization may be moving to another messaging system. We merged with...
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If I were running my own company and all I wanted to do was messaging, I would consider the product....
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I have not had any additional training on the system. The vendor did the initial training, but there...
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I have always loved Clinical Collaboration Platform; I really am a raving fan, and there are...
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In our long relationship with Clinical Collaboration Platform, we have only ever had one glitch that...
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I like the functionality of the Clinical Collaboration Platform software and all of the...
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We have a calling feature added to our Clinical Collaboration Platform. This is a great feature when...
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The Clinical Collaboration Platform solution is easy to use and is a very savvy system. My nurses...
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The vendor is proactive. They have automated emails that come out whenever there are issues with the...
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I have never had to reach out to anyone for support other than the people at the vendor's help desk....
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We have interfaces built into the product, so information does get exchanged. The integration is...
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Typically, when we put in a ticket, which is not very often, we don't get a really clear answer from...
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TigerConnect has a good vision and road map. We may consider a full suite of products with them to...
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Based on how much we have implemented, the wind is blowing toward using our EMR vendor's system in...
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We are trying to consolidate a lot of components of our messaging and on-call schedule. The operator...
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TigerConnect does not nickel-and-dime, but by the time we buy the components of the suite that we...
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The last time anyone from TigerConnect came to us was during a big upgrade, and that went really...
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There was a time a few years ago when we thought about moving to other solutions, but then we...
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TigerConnect has always had really good service. The ticketing by email is good, and TigerConnect...
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The functionality and overall look of the app are very simple, clean, and easy to use. I definitely...
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The product is good, stable, and used widely. Providers and nurses can message in an encrypted...
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The system tends to be a bit expensive. We really need to watch what we are spending on Clinical...
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The system is not integrated, but I would like it to be.
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We deal with people at the vendor organization who can get us the help we need pretty quickly.
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Clinical Collaboration Platform is reliable. Our providers use it all the time, and I get no...
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Clinical Collaboration Platform is effectively a legacy system for the hospital, and it has...
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I have communicated with the vendor's customer service representative. We have a touch-base call...
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Clinical Collaboration Platform's interface is really nice. The version we use works like a phone,...
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We work with in-house support, so the support could be better, but the decision wasn't up to us.
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We get training, but Clinical Collaboration Platform is simple and easy to use.
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Clinical Collaboration Platform doesn’t connect to our EMR.
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If an organization has a Clinical Collaboration Platform account, we can set up our system to...
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Whenever we have an outage, TigerConnect is very responsive for the most part. During working hours,...
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We have had some issues with updates for the desktop application. The desktop application is...
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The updates from TigerConnect give us new technology, but we haven't used a lot of their new...
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TigerConnect is very good at being proactive. Whenever they have an issue, they will email us every...
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TigerConnect's integration is just not as robust as our other vendor’s. It is not the integration...
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TigerText has the same basic secure texting and alerts. TigerConnect is working on some developments...
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TigerConnect is outstanding with support. We actually had calls with them even after the go-live. We...
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We don't really drive the alert functionality very well, but I know organizations that do. Their...
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Clinical Collaboration Platform's functionality exceeds what we purchased. We are on the lowest...
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With cajoling, TigerConnect avoids charging for everything. When we push back on them, they often...
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TigerConnect has to look at the competitive market and ask themselves who else is doing what they...
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We didn't buy the total package, but all of TigerConnect's marketing materials talk about how the...
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From the sales pitch to the initial planning to the preparation for the setup, a lot of negotiations...
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TigerConnect is willing to work and do whatever we need for interoperability across our tools. That...
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Clinical Collaboration Platform is a beautiful tool. If we didn't have Clinical Collaboration...
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If TigerConnect could build a provider schedule into the system, that would be the end game. We want...
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The internal person that handles most of the support has always said that TigerConnect is...
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TigerConnect still has the look and feel of a small company. They are very in touch with what is...
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With all the technology, we have issues that come up with the implementations. Anytime we are...
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We have been satisfied with what we have received from TigerConnect, and we have been able to expand...
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Anytime we come to TigerConnect with an idea or technical issue, they keep us up to date and in the...
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TigerConnect doesn't charge for every little thing. We have been charged one price for all of the...
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The solution has developed some glitches that the vendor hasn't been able to fix. That has been...
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Overall, Clinical Collaboration Platform is excellent. I like its ease of use, intuitive design, and...
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Clinical Collaboration Platform works very well. It is simple to use, and it is amazing how...
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TigerConnect doesn't avoid charging us. They started branding everything so that every module has...
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TigerConnect had a good implementation. I would give them a lukewarm score for the actual training...
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TigerConnect messed up. They had a pretty robust platform, and then they made a bunch of changes,...
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We can't find what we want in Clinical Collaboration Platform. If we search for a specific...
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We have a list of many outstanding functionality requests with TigerConnect. Some of the requests...
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I would give TigerConnect good marks for their support. They are very responsive, and they...
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TigerConnect has definitely accepted a challenge and accepted our critiques. The vendor is working...
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At this point, I would be leery of recommending Clinical Collaboration Platform to anyone. I would...
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We chose Clinical Collaboration Platform because it had a reputation in the space as being further...
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We definitely benefit from secure messaging. As a tool to be leveraged for secure messaging and...
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The basic functionality of Clinical Collaboration Platform is secure messaging for patient...
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When we started with Clinical Collaboration Platform, we also started thinking about some of the...
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Clinical Collaboration Platform's integration with our EMR brought in everything as a whole,...
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We introduced TigerFlow, which included the roles and assignments of the people on duty. This tool...
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We introduced some code notifications in Clinical Collaboration Platform and TigerFlow. We created a...
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Clinical Collaboration Platform has been simple and user friendly. The support has been outstanding....
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The option to communicate with platforms deployed at organizations outside of ours is available now...
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We are gearing up for the next TigerConnect platform, which will provide us with more family and...
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If a staff member has an iPhone, Clinical Collaboration Platform is pretty good. It is very user...
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A lot of Clinical Collaboration Platform providing measurable outcomes falls on us to get back to...
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We really like Clinical Collaboration Platform. It is easy to use.
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I want to know whether we can do external messages. Currently, we are not using external messaging...
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TigerConnect has good a technical support team that responds and tries to resolve issues....
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Our previous messaging system was not user friendly at all, so we switched to Clinical Collaboration...
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TigerConnect charges us only once, and they don't have a lot of add-ons either.
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Clinical Collaboration Platform's ease of implementation helped it stand out from other solutions....
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We are very happy with Clinical Collaboration Platform because it works very well. The solution is...
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