TigerConnect Clinical Collaboration Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations, Product
Getting the schedule into the system is clunky; that is the only criticism I have of TigerConnect...
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Product
The solution does a good job of improving our communication between team members. My wishlist...
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Relationship
We have connectivity issues with the TigerConnect Clinical Collaboration Platform. Also,...
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Product, Value
TigerConnect Clinical Collaboration Platform is pretty easy. I would buy it again. I like it.
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Relationship
TigerConnect has really worked with us to develop stuff, and we are pretty happy with where we have...
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Culture
We pay a subscription for the TigerConnect system, and we have had some projects with the vendor....
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Relationship
One of the only things with TigerConnect that has been a bit of a sore point is we have such a...
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Relationship
There have been a few turnovers in our TigerConnect project manager, but the person who has come in...
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Loyalty
Part of the reason we moved to TigerConnect was that there was a huge migration of people from our...
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Relationship, Product
Our communication strategy has actually helped our challenges because now instead of sending an...
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Loyalty
TigerConnect has kept most of their promises. There are a couple of things that I have been waiting...
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Relationship
We have a lot of communication that isn't necessarily patient centric but is still mission critical....
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Product
I don't like putting all my eggs into one basket when it comes to cybersecurity. If we have to take...
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Product
The biggest challenge we are facing with our communication strategy is the coverage in the operating...
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Product
TigerConnect Clinical Collaboration Platform is not fully interoperable with our EMR system, so that...
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Product
TigerConnect Clinical Collaboration Platform can always get a little bit better in terms of ease of...
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Relationship
TigerConnect’s proactiveness has varied over time, and it seems to depend on the account...
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Loyalty
We recently had a review to determine whether we were going to stick with TigerConnect Clinical...
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Value
TigerConnect's system is probably too expensive for what we get.
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Product
TigerConnect's system does what it is meant to do for what we use it for. It covers our security...
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Product
Our biggest challenge with our communication strategy is there is no uniform platform that says that...
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Product
The major advantages of this solution that I see are HIPAA compliance and ease of use. The solution...
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Relationship, Product
TigerConnect could improve collaboration when someone is not within an organization but still has to...
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Culture
The contracting in the solution needs a little improvement. TigerConnect is trying to sell. They...
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Product
One of the main drawbacks of this solution is that it is a standalone application, so if something...
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Culture, Value
The pricing model with this solution is based on the number of users. For whoever we want to...
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Product
TigerConnect Clinical Collaboration Platform is more of a standalone application, unlike other...
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Value
The cost of the solution has gone up significantly, so I would weigh in with the other competitors...
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Product
We do use TigerText, and the doctors rely heavily on that. The system works very well for our call...
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Operations
TigerConnect was very good about the implementation. They were incredibly patient with the...
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Relationship
TigerConnect is very responsive to and open about discussing glitches or what they are fixing. They...
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Relationship, Product
TigerConnect's product is very easy, and the providers think of it highly. The fact it works...
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Culture, Value
TigerConnect's system does have some nice add-on features; however, TigerConnect charges too much...
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Value
TigerConnect avoids charging for every little thing. They are very reasonable and appropriate, and I...
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Product
For care collaboration that happens between clinicians, if we are using the system purely as a...
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Loyalty
TigerConnect Clinical Collaboration Platform overall is not a bad product. It has great...
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Operations
TigerConnect needs to work on their training. They are growing really fast, so they have training...
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Culture, Loyalty
We are working toward TigerConnect meeting all of our needs. We want to move toward more items....
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Relationship
TigerConnects needs to work on their customer support a little. If we can get the support people on...
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Product
We used pagers before getting TigerConnect's system, and the connectivity wasn't the greatest. Now,...
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Product
We are extremely satisfied with the messaging. The nurses love that they can carry a phone, be...
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Operations
We had some difficulties with our implementation of TigerConnect's system, but whenever we try to...
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Loyalty
As of today, TigerConnect Clinical Collaboration Platform is part of our long-term plans. For now,...
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Product
I will give TigerConnect Clinical Collaboration Platform's interoperability a rating between the...
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Value
I am an extremely happy TigerConnect customer. I would give the ease of use a rating above the scale...
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Loyalty
One of the reasons TigerConnect was selected was that they have an ecosystem for middleware, alarm...
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Product, Value
TigerConnect Clinical Collaboration Platform in general is very easy to use. The staff members have...
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Product
The maximum number of people that TigerConnect can have in a group is 100, which is a limitation for...
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Product
We are always striving for seamless, fluid product usage, but when we are using an application,...
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Relationship
TigerConnect is easy to use for the most part. It is straightforward. Also, the vendor has been very...
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Relationship
We have engaged with some of TigerConnect’s folks, and they have been great. We have regular...
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Product
TigerConnect should try and continue developing their product, but they should also keep it simple....
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Relationship
I would tell anyone looking at TigerConnect to have either a physician, a clinical champion, or a...
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Relationship
Just like all tech support people, sometimes TigerConnect’s support people are very interested in...
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Relationship, Product
We have had some major performance issues with TigerConnect Clinical Collaboration Platform. We have...
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Operations, Product
TigerConnect Clinical Collaboration Platform is very easy to use. It is super intuitive. Very little...
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Relationship
I complained for quite a while that TigerConnect shouldn't require us to find TigerConnect Clinical...
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Relationship, Product
TigerConnect does a good job of keeping their customers informed when they are updating the system....
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Product
TigerConnect provides metrics so that we can monitor our utilization, and that is highly valuable....
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Value
TigerConnect attempted to charge us for interfaces. Having an interface is a benefit to us, and we...
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Product
There are a number of functionalities that I have asked TigerConnect for, and some of them have been...
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Product, Value
We do have an integration with our physician scheduling product, but that integration has failed a...
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Relationship, Product
TigerConnect Clinical Collaboration Platform doesn't meet all our needs. We have multiple hospitals...
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Operations
TigerConnect needs to work on getting faster with their implementations. It seems like there were...
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Product, Value
We have had TigerConnect Clinical Collaboration Platform for a really long time. Its biggest...
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Product
In all of the vendor's patient pieces working down to the account level, like the visit-level...
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Relationship
TigerConnect is a great partner. They are responsive to their customers, and they have a reliable...
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Relationship, Product
The product has definitely improved. The vendor's executives have been very much involved with us...
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Operations
We didn't think about this at the front end when we implemented TigerConnect's system into our...
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Operations
TigerConnect’s team is incredible. They have personalized trainings and check-ins. When we were...
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Culture, Value
TigerConnect’s pricing is decent compared to what they are offering. There are a lot of back-end...
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Operations, Product
Some things in TigerConnect Clinical Collaboration Platform could be improved on the scheduling side...
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Operations, Product
TigerConnect Clinical Collaboration Platform is very user friendly. When I do trainings, my staff...
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Value
We really enjoy TigerConnect Clinical Collaboration Platform. Before, we had a lot of hiccups in our...
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Relationship, Operations
TigerConnect has partnered with really good staff members to be delegated in each specific area. So...
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Product
I would like to see an improvement in representing smaller organizations with TigerConnect. The...
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Product
I would tell someone looking at TigerConnect Clinical Collaboration Platform that if they are...
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Product
In terms of physician-to-physician communication, the solution is a secure text platform. I send...
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Relationship, Product
TigerConnect is really good about communicating when there are outages and things like that. We use...
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Loyalty, Product
The biggest hurdle right now is that there are so many people who want to integrate things with...
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Culture, Product
TigerConnect's bread and butter is their collaboration suite. The major advantages of the...
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Relationship, Product
The vendor is aggressively working on their technology for the product. I like the fact that the...
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Operations, Product
In the beginning, when the vendor was very hyperfocused on just their collaboration suite, the...
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Relationship
The vendor never seems to advertise vaporware. They don't promise a technology that never ends up on...
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Relationship
The vendor's support is excellent. Usually, when we have any issues with the overall solution,...
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Loyalty
We may be fully shifting to another solution since we have two running simultaneously at our...
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Product
Our physicians really like TigerConnect Clinical Collaboration Platform because they can't get...
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Product
TigerConnect has been pretty honest with us, and I haven't been disappointed by them. Their product...
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Relationship
TigerConnect reaches out regularly to tell me what they have going on and when they are having...
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Culture, Operations, Product
The analytic data we get from TigerConnect is a little limited, so we don't get a whole lot of...
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Product
TigerConnect’s technology works fine. It is pretty good, but if somebody is using Epic, I would just...
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Loyalty, Product
We expanded because we are in a market with several other facilities in the same company, and we...
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Relationship, Product
Thanks to the product, we have real-time communication from our staff, and the doctor doesn't have...
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Relationship
TigerConnect is responsive and understands issues, but their development timeline is slow. They have...
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Product
TigerConnect Clinical Collaboration Platform is actually easier to use than some of the other...
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Product
With TigerConnect Clinical Collaboration Platform, we text back and forth, and then, those messages...
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Product
TigerConnect Clinical Collaboration Platform allows us to collaborate without having to worry about...
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Product
TigerConnect Clinical Collaboration Platform is a pretty stable system, and we are actually at a...
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Culture, Loyalty, Value
We are evaluating TigerConnect Clinical Collaboration Platform over the next while to see if we want...
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Relationship
We haven’t had any trouble with TigerConnect’s implementation services. And I think TigerConnect’s...
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Product
The integration is the primary thing we are missing from TigerConnect Clinical Collaboration...
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Loyalty
The reason why we went to TigerConnect years ago was that we had to have a way to send COVID-19 lab...
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Product
In TigerConnect Clinical Collaboration Platform, whenever we upload a file, we have to select each...
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Relationship
TigerConnect doesn't have a representative that communicates with me anymore. That died a while...
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Culture, Loyalty
I would tell someone looking at TigerConnect Clinical Collaboration Platform that depending on their...
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Product
The biggest challenge we see is that TigerConnect's platform is not tied into the EHR. It lives...
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Culture, Value
In the past when we were early customers, TigerConnect did stuff for us. But now if I wanted to get...
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Operations
TigerConnect is not training us; it is like we are training them.
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Product
TigerConnect meets my needs for insecure messaging, but there are some other sort of parallel...
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Relationship
The TigerConnect platform is for internal communications, and it comes with good support....
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Relationship, Product
TigerConnect is keeping to the status quo. Things are good with them. We haven't had any problems or...
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Loyalty, Value
We have been exploring a bit. We might stop using TigerConnect's system. That would be a really big...
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Loyalty, Product
When calls come in from patients, our answering service will send messages to our on-call staff...
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Product
With the system, I can send a priority message, and the alert for that message will be really loud....
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Product, Value
The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...
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Operations
What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...
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Operations, Product, Value
TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...
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Product
The system's biggest benefits are its ease of use and security. Its interface is nice. The system...
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Loyalty, Product
All of the system's messages are encrypted. There is a feature to delete messages after a period of...
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Loyalty, Relationship, Product
I would improve the vendor's escalation process for messages. TigerConnect's system has some...
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Product
I would like to have a more efficient way of extracting data. The vendor could provide an interface...
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Product
The product is easy to use for anyone who needs to log in, click around, and send messages.
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Product
Without TigerConnect Clinical Collaboration Platform, we would have a big challenge. We need an easy...
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Product, Value
TigerConnect Clinical Collaboration Platform solves massive problems. It saves lives. It is amazing....
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Product
TigerConnect Clinical Collaboration Platform is HIPAA compliant, so all the providers and their end...
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Product
It would be great if TigerConnect Clinical Collaboration Platform had an interface with an EMR so...
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Loyalty, Product, Value
Before we had TigerConnect's system, we used Google Hangouts. I prefer TigerConnect's system because...
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Product
When we signed up for the system, we loved the idea of being able to access and use the system's...
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Culture, Value
The vendor charges per user. If we want to add additional features, there is a fee for each...
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Loyalty
TigerConnect's system is one of the only systems we have that is still essentially the same as it...
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Culture, Relationship
We get emails when TigerConnect is going to be closed or when they will be doing an upgrade. The...
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Product
The messages within TigerConnect's system are dark. They are bolded until I look at them. But if I...
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Culture, Value
I would not purchase TigerConnect's product again if the decision were mine. We get the same canned...
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Operations
The whole training piece is not really there with TigerConnect. We get something that says we can...
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Operations, Product
TigerConnect's product is really easy to install and start working with because it works a lot like...
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Relationship, Operations
TigerConnect could do better at understanding what we need and actually doing it instead of us...
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Relationship, Product
If an organization doesn't need to find their old messages again very easily or if their people...
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Culture, Product
We have no issues with TigerConnect’s upgrades. The product works exactly as the vendor says it...
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Product
We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...
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Product
We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...
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Relationship
We don’t have too much executive involvement from TigerConnect. The people that we work with at...
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Loyalty, Product
We are using the TigerConnect platform for medical staff communication, and the medical staff is...
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Loyalty, Product
I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...
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Relationship
TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...
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Loyalty
Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...
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Loyalty, Product
There is always room for improvement. There are little things that TigerConnect can improve upon as...
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Product
The system's biggest strengths are its ease of use and uptime. The system is very stable. We use it...
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Relationship, Product
The biggest thing TigerConnect could do to improve our experience would be to lock down the ability...
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Relationship
The only people from TigerConnect who we work with are our support person and our salesperson. Those...
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Relationship
We are not really having a lot of challenges using TigerConnect's system. We use it for secure...
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Product
TigerConnect could improve their reporting. There are some pretty simple reports that I can't get....
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