TigerConnect Clinical Collaboration Platform
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Paul Hess
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User Commentary

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CIO

Our doctors use the TigerConnect system every day. They are interacting with other physicians and...

May 2022
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CIO

We purchased the patient communication tool so we could do secure text messaging with patients. We...

May 2022
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CIO

We use the TigerConnect software to send secure text messages between users, and it is fantastic at...

May 2022
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VP/Other Executive

TigerConnect does not nickel-and-dime us. The vendor supports our integration goals very well.

May 2022
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VP/Other Executive

There were lots of promises during the implementation process about capability, but they were...

May 2022
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CMIO

We have very regular conversations with TigerConnect. They helped us with a project, and we asked...

May 2022
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CMIO

We have a couple of legacy facilities and ambulatory groups that traditionally haven't been into...

May 2022
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VP/Other Executive

We have a lot of advanced programmers at our larger site who have a desire to do lots of...

May 2022
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VP/Other Executive

TigerConnect might eventually keep their promises, but the question is how long that will take. We...

May 2022
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VP/Other Executive

We are always looking for ways to have the most effective, easiest, and timeliest communication, and...

May 2022
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VP/Other Executive

If someone can text normally, they can text through the TigerConnect platform. We use it for...

May 2022
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Director

TigerConnect was very thorough and supportive when we implemented the system. The product is a very...

May 2022
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Director

I have never been in contact with anybody in an executive position because I have never had a reason...

May 2022
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CEO/President

The system is easy to use, and it meets the needs of the hospital. The vendor is very responsive,...

May 2022
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CEO/President

We would like the ability to copy the messages and store them. Right now, the messages disappear...

May 2022
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Director

TigerConnect has come a long way with their product, and they offer tremendous value to healthcare...

May 2022
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(0)
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Director

As the EMR systems refine their communications tools, the vendor will need to look at how they can...

May 2022
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Director

We do not get communication about training from TigerConnect as frequently as we hear from another...

May 2022
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Director

I don't know anybody in the executive realm of TigerConnect.

May 2022
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Manager

We do have some problems sometimes with TigerConnect keeping promises. Providers have complained...

May 2022
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Manager

I haven't had any problem with any updates TigerConnect has done. The system certainly does the job...

May 2022
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Manager

TigerConnect is great with interoperability in some ways. We have been waiting and waiting for an...

May 2022
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Manager

I sometimes have some trouble with ease of use. It is difficult for me to set my alerts. The...

May 2022
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Manager

I don't ever really hear anything from TigerConnect. I have no idea how to get to the right person...

May 2022
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Director

The system permits secure HIPAA-compliant communication among the clinical care team. We have the...

Apr 2022
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Director

The product is part of our long-term plans. We are looking to continue to expand the scope beyond...

Apr 2022
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Director

The system is very straightforward. Getting confused with the system's interface is hard. The system...

Apr 2022
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Director

The vendor has a very good business intelligence dashboard that we can utilize to demonstrate the...

Apr 2022
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Director

While we did have to pay for some integration and additional efforts after the initial...

Apr 2022
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Director

I see my satisfaction being high a year from now. We recently implemented the system, but we have...

Apr 2022
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Director

We evaluated a number of products, and since we have been on this product, it has certainly proven...

Apr 2022
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Director

I am completely satisfied with the system. The vendor is very transparent about potential...

Apr 2022
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Director

The vendor has online training, but they continue to be available when we have questions or issues...

Apr 2022
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Director

Some of the flexibility with importing information to the EHR can make the process onerous. The...

Apr 2022
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Director

TigerConnect has one of those products where we can do the initial training and then everything is...

Apr 2022
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Director

We would like to see more information about the workflows. We would like TigerConnect to give us...

Apr 2022
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Director

I like the simplicity of the platform. We have a lot of older staff members who are really resistant...

Apr 2022
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Manager

I would absolutely buy TigerConnect's platform again. It is awesome and works great 95% of the time....

Mar 2022
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Manager

We had some challenges when TigerConnect did an upgrade. The upgrade happened automatically to...

Mar 2022
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Director

We don't integrate the solution with other things or use its other features because there are...

Mar 2022
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Director

I am not aware of any training options for the solution beyond web-based training, but that training...

Mar 2022
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Director

TigerConnect's solution works well with what I need it to do. I have used other products that do the...

Mar 2022
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Director

TigerConnect does a couple of things that are frustrating. The vendor's support isn't the best....

Mar 2022
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COO

The TigerConnect system is easier and more user friendly than some other applications we have...

Mar 2022
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COO

A year from now no, I don't see things with TigerConnect changing unless something cataclysmic...

Mar 2022
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COO

I would love for the TigerConnect system to be integrated with our EMR. We have talked about that,...

Mar 2022
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COO

The TigerConnect support has been amazingly supportive. We have a team that meets with us regularly,...

Mar 2022
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COO

The feedback I get is about how TigerConnect's system is just so easy to use. Sometimes the...

Mar 2022
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Analyst/Coordinator

The system is priced appropriately. The vendor is not gouging us for things. The system is not a...

Mar 2022
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Analyst/Coordinator

I love the fact that the system is capable of being used on both a desktop and mobile app. The...

Mar 2022
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Analyst/Coordinator

We absolutely love the system. We have been using it for several years, and it has been an excellent...

Mar 2022
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CIO

I hesitate to know whether I would buy TigerConnect Clinical Collaboration Platform again because we...

Mar 2022
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CIO

The product works well for what we use it for, and it is a good product. The product is a...

Mar 2022
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CIO

I would like more administrative control over the environment. I would also like a better method for...

Mar 2022
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CIO

I could use my iPhone and do all of what the system does for free, but I can't do that legally...

Mar 2022
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CIO

TigerConnect has a concept of teams and roles, and they could improve upon how those interact. The...

Mar 2022
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CIO

TigerConnect's system lacks integration with some things. TigerConnect claimed to have an API, but...

Mar 2022
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CIO

TigerConnect struggles with their escalation process. With their escalation process, if somebody...

Mar 2022
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CIO

TigerConnect has technology out there if we want to spend the money for it. The vendor makes what...

Mar 2022
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CIO

TigerConnect keeps in contact with us a little too much sometimes, but that is fine. I haven't had...

Mar 2022
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Nurse

TigerConnect Clinical Collaboration Platform is very useful. It works the way it is supposed to and...

Mar 2022
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Nurse

I would like to have video capability, so we had the option to see the other person. TigerConnect...

Mar 2022
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Nurse

TigerConnect is very responsive. We enter tickets if we need support, and the vendor is very quick...

Mar 2022
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Director

All of our users love the basic functionality of TigerConnect's system. There is a functionality...

Mar 2022
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Director

The system is so easy to use. The vendor supplies good training materials.

Mar 2022
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Director

If we leveraged more of what TigerConnect could do, they could help us in terms of interoperability....

Mar 2022
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Director

The vendor has been trying to focus more on the engagement, especially in the past year with patient...

Mar 2022
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Director

The effectiveness and ease of use are the things that keep us with TigerConnect's product.

Mar 2022
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Director

What I would tell someone about the product is that the only issues we have are with being logged...

Mar 2022
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Director

We would like the executives of TigerConnect to know that our doctors would like a group address...

Mar 2022
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Director

The TigerConnect interface needs attention because it is not always intuitive. It takes training to...

Mar 2022
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CNO

I wouldn’t buy the system again. There are more advanced communication products out there. Other...

Mar 2022
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CNO

With the COVID-19 pandemic, the vendor hasn't been as present, so I don't know a lot about their...

Mar 2022
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Director

Our experience with TigerConnect has been excellent. They have exceptional customer service when we...

Mar 2022
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Director

TigerConnect is purchasing other products to market under their brand. That is a type of innovation,...

Mar 2022
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Analyst/Coordinator

We have a lot of overlapping technologies, but we aren't replacing TigerConnect's system. The other...

Feb 2022
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Analyst/Coordinator

Every single message within the system has the same priority level, so people get the same tone for...

Feb 2022
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Director

The security of TigerConnect's system is definitely a strength. It is also a very simple system to...

Feb 2022
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Director

I like knowing whether a provider has received and read the message I sent to them. TigerConnect's...

Feb 2022
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Analyst/Coordinator

TigerConnect has been a wonderful partner. We have requested a lot of enhancements that would...

Feb 2022
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VP/Other Executive

Clinical Collaboration Platform may be replaced with a product from our EHR vendor because they...

Feb 2022
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VP/Other Executive

There are challenges with some available components. There are certain things we can't do in...

Feb 2022
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CMIO

TigerConnect has been a great vendor to work with. They continue to evolve as a company and offer...

Feb 2022
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CMIO

In the past, we used a product that was not integrated with our identity and access management...

Feb 2022
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CMIO

We have occasional instances of downtime with the product, but those instances are very short....

Feb 2022
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CMIO

The vendor’s support has been a little slow. The support team could be speedier. The support is...

Feb 2022
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Manager

I deal with the TigerConnect help desk, and they have been pretty helpful whenever I have called...

Feb 2022
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Manager

From what I have heard, my organization may be moving to another messaging system. We merged with...

Feb 2022
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Manager

If I were running my own company and all I wanted to do was messaging, I would consider the product....

Feb 2022
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Manager

I have not had any additional training on the system. The vendor did the initial training, but there...

Feb 2022
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Director

I have always loved Clinical Collaboration Platform; I really am a raving fan, and there are...

Feb 2022
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Director

In our long relationship with Clinical Collaboration Platform, we have only ever had one glitch that...

Feb 2022
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Nurse

I like the functionality of the Clinical Collaboration Platform software and all of the...

Feb 2022
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Nurse

We have a calling feature added to our Clinical Collaboration Platform. This is a great feature when...

Feb 2022
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Nurse

The Clinical Collaboration Platform solution is easy to use and is a very savvy system. My nurses...

Feb 2022
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Analyst/Coordinator

The vendor is proactive. They have automated emails that come out whenever there are issues with the...

Feb 2022
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Analyst/Coordinator

I have never had to reach out to anyone for support other than the people at the vendor's help desk....

Feb 2022
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Analyst/Coordinator

We have interfaces built into the product, so information does get exchanged. The integration is...

Feb 2022
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Analyst/Coordinator

Typically, when we put in a ticket, which is not very often, we don't get a really clear answer from...

Feb 2022
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CIO

TigerConnect has a good vision and road map. We may consider a full suite of products with them to...

Feb 2022
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CIO

Based on how much we have implemented, the wind is blowing toward using our EMR vendor's system in...

Feb 2022
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CIO

We are trying to consolidate a lot of components of our messaging and on-call schedule. The operator...

Feb 2022
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CIO

TigerConnect does not nickel-and-dime, but by the time we buy the components of the suite that we...

Feb 2022
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Analyst/Coordinator

The last time anyone from TigerConnect came to us was during a big upgrade, and that went really...

Jan 2022
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Analyst/Coordinator

There was a time a few years ago when we thought about moving to other solutions, but then we...

Jan 2022
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Analyst/Coordinator

TigerConnect has always had really good service. The ticketing by email is good, and TigerConnect...

Jan 2022
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Analyst/Coordinator

The functionality and overall look of the app are very simple, clean, and easy to use. I definitely...

Jan 2022
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Nurse

The product is good, stable, and used widely. Providers and nurses can message in an encrypted...

Jan 2022
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Nurse

The system tends to be a bit expensive. We really need to watch what we are spending on Clinical...

Jan 2022
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Nurse

The system is not integrated, but I would like it to be.

Jan 2022
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Nurse

We deal with people at the vendor organization who can get us the help we need pretty quickly.

Jan 2022
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Manager

Clinical Collaboration Platform is reliable. Our providers use it all the time, and I get no...

Jan 2022
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CMIO

Clinical Collaboration Platform is effectively a legacy system for the hospital, and it has...

Dec 2021
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CMIO

I have communicated with the vendor's customer service representative. We have a touch-base call...

Dec 2021
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Physician

Clinical Collaboration Platform's interface is really nice. The version we use works like a phone,...

Nov 2021
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Physician

We work with in-house support, so the support could be better, but the decision wasn't up to us.

Nov 2021
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Physician

We get training, but Clinical Collaboration Platform is simple and easy to use.

Nov 2021
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Physician

Clinical Collaboration Platform doesn’t connect to our EMR.

Nov 2021
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Manager

If an organization has a Clinical Collaboration Platform account, we can set up our system to...

Nov 2021
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Manager

Whenever we have an outage, TigerConnect is very responsive for the most part. During working hours,...

Nov 2021
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Manager

We have had some issues with updates for the desktop application. The desktop application is...

Nov 2021
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Manager

The updates from TigerConnect give us new technology, but we haven't used a lot of their new...

Nov 2021
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Manager

TigerConnect is very good at being proactive. Whenever they have an issue, they will email us every...

Nov 2021
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Director

TigerConnect's integration is just not as robust as our other vendor’s. It is not the integration...

Sep 2021
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Director

TigerText has the same basic secure texting and alerts. TigerConnect is working on some developments...

Sep 2021
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Director

TigerConnect is outstanding with support. We actually had calls with them even after the go-live. We...

Sep 2021
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Director

We don't really drive the alert functionality very well, but I know organizations that do. Their...

Sep 2021
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Manager

Clinical Collaboration Platform's functionality exceeds what we purchased. We are on the lowest...

Aug 2021
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CMO

With cajoling, TigerConnect avoids charging for everything. When we push back on them, they often...

Jul 2021
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CMO

TigerConnect has to look at the competitive market and ask themselves who else is doing what they...

Jul 2021
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CMO

We didn't buy the total package, but all of TigerConnect's marketing materials talk about how the...

Jul 2021
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CMO

From the sales pitch to the initial planning to the preparation for the setup, a lot of negotiations...

Jul 2021
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CMO

TigerConnect is willing to work and do whatever we need for interoperability across our tools. That...

Jul 2021
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CMO

Clinical Collaboration Platform is a beautiful tool. If we didn't have Clinical Collaboration...

Jul 2021
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CMO

If TigerConnect could build a provider schedule into the system, that would be the end game. We want...

Jul 2021
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CMO

The internal person that handles most of the support has always said that TigerConnect is...

Jul 2021
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CMO

TigerConnect still has the look and feel of a small company. They are very in touch with what is...

Jul 2021
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Director

With all the technology, we have issues that come up with the implementations. Anytime we are...

Jul 2021
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Director

We have been satisfied with what we have received from TigerConnect, and we have been able to expand...

Jul 2021
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Director

Anytime we come to TigerConnect with an idea or technical issue, they keep us up to date and in the...

Jul 2021
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Director

TigerConnect doesn't charge for every little thing. We have been charged one price for all of the...

Jul 2021
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Director

The solution has developed some glitches that the vendor hasn't been able to fix. That has been...

Jul 2021
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Director

Overall, Clinical Collaboration Platform is excellent. I like its ease of use, intuitive design, and...

Jul 2021
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CIO

Clinical Collaboration Platform works very well. It is simple to use, and it is amazing how...

Jul 2021
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Director

TigerConnect doesn't avoid charging us. They started branding everything so that every module has...

Jul 2021
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Director

TigerConnect had a good implementation. I would give them a lukewarm score for the actual training...

Jul 2021
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Director

TigerConnect messed up. They had a pretty robust platform, and then they made a bunch of changes,...

Jul 2021
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Director

We can't find what we want in Clinical Collaboration Platform. If we search for a specific...

Jul 2021
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Director

We have a list of many outstanding functionality requests with TigerConnect. Some of the requests...

Jul 2021
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Director

I would give TigerConnect good marks for their support. They are very responsive, and they...

Jul 2021
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Director

TigerConnect has definitely accepted a challenge and accepted our critiques. The vendor is working...

Jul 2021
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Director

At this point, I would be leery of recommending Clinical Collaboration Platform to anyone. I would...

Jul 2021
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Director

We chose Clinical Collaboration Platform because it had a reputation in the space as being further...

Jul 2021
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Director

We definitely benefit from secure messaging. As a tool to be leveraged for secure messaging and...

Jul 2021
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Analyst/Coordinator

The basic functionality of Clinical Collaboration Platform is secure messaging for patient...

Jul 2021
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Analyst/Coordinator

When we started with Clinical Collaboration Platform, we also started thinking about some of the...

Jul 2021
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Analyst/Coordinator

Clinical Collaboration Platform's integration with our EMR brought in everything as a whole,...

Jul 2021
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Analyst/Coordinator

We introduced TigerFlow, which included the roles and assignments of the people on duty. This tool...

Jul 2021
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Analyst/Coordinator

We introduced some code notifications in Clinical Collaboration Platform and TigerFlow. We created a...

Jul 2021
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Analyst/Coordinator

Clinical Collaboration Platform has been simple and user friendly. The support has been outstanding....

Jul 2021
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Analyst/Coordinator

The option to communicate with platforms deployed at organizations outside of ours is available now...

Jul 2021
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Analyst/Coordinator

We are gearing up for the next TigerConnect platform, which will provide us with more family and...

Jul 2021
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Analyst/Coordinator

If a staff member has an iPhone, Clinical Collaboration Platform is pretty good. It is very user...

Jul 2021
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Analyst/Coordinator

A lot of Clinical Collaboration Platform providing measurable outcomes falls on us to get back to...

Jul 2021
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Director

We really like Clinical Collaboration Platform. It is easy to use.

Jun 2021
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Director

I want to know whether we can do external messages. Currently, we are not using external messaging...

Jun 2021
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Director

TigerConnect has good a technical support team that responds and tries to resolve issues....

Jun 2021
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Director

Our previous messaging system was not user friendly at all, so we switched to Clinical Collaboration...

Jun 2021
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Director

TigerConnect charges us only once, and they don't have a lot of add-ons either.

Jun 2021
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CMIO

Clinical Collaboration Platform's ease of implementation helped it stand out from other solutions....

Jun 2021
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CMIO

We are very happy with Clinical Collaboration Platform because it works very well. The solution is...

Jun 2021
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