TigerConnect Clinical Collaboration Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
TigerConnect Clinical Collaboration Platform is pretty easy. It works well when we use it. If I need...
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Product
The problem with TigerConnect Clinical Collaboration Platform is that we can't take orders on it....
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Operations
During the training, TigerConnect basically just said that we had to set up the system and could...
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Product
TigerConnect Clinical Collaboration Platform is convenient if people use it, but not everybody uses...
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Culture, Value
TigerConnect Clinical Collaboration Platform is easy. I would buy TigerConnect Clinical...
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Loyalty, Value
We have to definitely pay separately for TigerConnect Clinical Collaboration Platform. The reason we...
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Loyalty
TigerConnect Clinical Collaboration Platform is not a part of our long-term plans. We used it...
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Operations, Product
I like the ease of onboarding a new employee in the solution. It literally takes me five minutes to...
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Loyalty, Value
The biggest reason we continue to adopt more products with TigerConnect is because of the solution's...
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Relationship
Fortunately, we don't have to use TigerConnect’s support tremendously often. When we have had to...
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Culture, Relationship
TigerConnect, as a company, is fine to work with. We don't have problems, so we don't interface with...
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Loyalty, Product
TigerConnect Clinical Collaboration Platform is a product where we put it in, it works, and we don't...
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Culture, Value
The TigerConnect system is easy to use, intuitive, and configurable. It works. The interface is...
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Culture, Relationship
TigerConnect has met all of their contractual obligations. They have been good to work with and good...
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Operations, Product
In TigerConnect Clinical Collaboration Platform, there are different types of chats; we have direct...
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Culture
When we first rolled out TigerConnect Clinical Collaboration Platform, we thought we would be able...
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Loyalty
We intend to use TigerConnect Clinical Collaboration Platform unless our corporation rolls out...
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Culture, Relationship, Product
TigerConnect lacks an image sharing solution. We have asked the vendor about it, but they haven't...
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Relationship
I don't often give top ratings, but TigerConnect rates at the top of the scale in terms of...
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Loyalty, Product
Regarding integration, TigerConnect has found solutions for everything so far and has given us...
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Relationship
TigerConnect's support is really good. The support people are proactive and easily accessible at all...
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Product
I wish that the system had an easier way to send information outside of the Tiger tech systems....
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Product
TigerConnect Clinical Collaboration Platform's biggest strength is its ease of use. The system is...
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Culture, Relationship
TigerConnect is responsive. We are on a particular contract where they only have so many hours to...
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Product
The only thing we use TigerConnect Clinical Collaboration Platform for is HIPAA-compliant texting...
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Culture, Value
I'm not sure whether TigerConnect avoids charging for every little thing because we aren't asking...
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Product
TigerConnect Clinical Collaboration Platform is functional. We use it to text between the staff and...
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Culture, Relationship
We don't have a personal relationship with TigerConnect. I would suggest having maybe a yearly...
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Culture, Relationship
I haven't heard from TigerConnect in years, and we haven't really reached out. TigerConnect has kept...
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Culture, Value
We are paying too much for a communication tool that doesn't talk to anything else. Our usage has...
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Product
TigerConnect Clinical Collaboration Platform is a very straightforward product. It is super easy.
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Product
We are using the provider side and the patient engagement side of the platform, but we are not very...
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Product
TigerConnect Clinical Collaboration Platform has been our mainstay for clinical communications. It...
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Loyalty, Product
I want TigerConnect Clinical Collaboration Platform to integrate more with our EMR because there are...
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Relationship
What is impressive about TigerConnect is the support we receive from them. Whenever we need to...
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Product
We are having issues with the desktop application of TigerConnect Clinical Collaboration Platform...
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Product, Value
TigerConnect Clinical Collaboration Platform is pretty intuitive. I would probably buy it again....
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Relationship
TigerConnect can be challenging to connect with. We are supposed to have an account management...
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Product
Once we know TigerConnect Clinical Collaboration Platform, it doesn't change very much. It is pretty...
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Relationship
TigerConnect is one of our easiest vendors to work with. They are really good and responsive.
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Operations, Product
Our TigerConnect scheduling platform is a little older; we have had it for a while. It is stable and...
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Operations
The go-live process was relatively easy. The initial training was very good. The training was...
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Relationship
There has not been any communication from TigerConnect about any new technology coming. They haven't...
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Loyalty
We were looking for a more automated solution and process. Doing the physician call schedule...
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Relationship
When I have had to reach out to the vendor's support people, they have been very helpful.
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Operations
When we were in the early stages after the go-live and realized the product didn't have the...
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Product
I like the fact that I can pull the application up on my phone and see who is on call. The doctors...
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Culture, Loyalty, Product
Even after a while of using TigerConnect's system, we still struggle with the way the software...
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Culture, Value
The vendor is super easy to work with. There have not been any additional charges above our...
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Product
TigerConnect's system is very simple for what we use it for, and we don't face any challenges with...
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Culture, Loyalty, Operations, Product
Our EHR has its own communication system. That is a separate app that we download. Our organization...
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Relationship
I have only had to call TigerConnect a couple of times about access issues and things like that, and...
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Product
We have used TigerConnect's secure texting option for years. Whenever a nurse needs to text me a...
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Operations
Users have to teach themselves to use TigerConnect Clinical Collaboration Platform. It isn't a hard...
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Relationship, Product
I don't think it would help if the system were interfaced because we just use the system as a way to...
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Culture, Value
The biggest communication challenge with TigerConnect Clinical Collaboration Platform is the cost....
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Culture, Value
The advice I would give to others looking at TigerConnect Clinical Collaboration Platform would be...
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Loyalty, Value
TigerConnect Clinical Collaboration Platform is not integrated. Our EHR also has a messaging system,...
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Relationship
TigerConnect Clinical Collaboration Platform is very easy to use. Even when we look at the price,...
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Operations, Product
Getting the schedule into the system is clunky; that is the only criticism I have of TigerConnect...
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Product
The solution does a good job of improving our communication between team members. My wish list...
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Relationship
We have connectivity issues with the TigerConnect Clinical Collaboration Platform. Also,...
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Product, Value
TigerConnect Clinical Collaboration Platform is pretty easy. I would buy it again. I like it.
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Relationship
TigerConnect has really worked with us to develop stuff, and we are pretty happy with where we have...
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Culture
We pay a subscription for the TigerConnect system, and we have had some projects with the vendor....
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Relationship
One of the only things with TigerConnect that has been a bit of a sore point is we have such a...
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Relationship
There have been a few turnovers in our TigerConnect project manager, but the person who has come in...
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Loyalty
Part of the reason we moved to TigerConnect was that there was a huge migration of people from our...
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Relationship, Product
Our communication strategy has actually helped our challenges because now instead of sending an...
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Loyalty
TigerConnect has kept most of their promises. There are a couple of things that I have been waiting...
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Relationship
We have a lot of communication that isn't necessarily patient centric but is still mission critical....
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Product
I don't like putting all my eggs into one basket when it comes to cybersecurity. If we have to take...
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Product
The biggest challenge we are facing with our communication strategy is the coverage in the operating...
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Product
TigerConnect Clinical Collaboration Platform is not fully interoperable with our EMR system, so that...
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Product
TigerConnect Clinical Collaboration Platform can always get a little bit better in terms of ease of...
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Relationship
TigerConnect’s proactiveness has varied over time, and it seems to depend on the account...
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Loyalty
We recently had a review to determine whether we were going to stick with TigerConnect Clinical...
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Value
TigerConnect's system is probably too expensive for what we get.
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Product
TigerConnect's system does what it is meant to do for what we use it for. It covers our security...
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Product
Our biggest challenge with our communication strategy is there is no uniform platform that says that...
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Product
The major advantages of this solution that I see are HIPAA compliance and ease of use. The solution...
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Relationship, Product
TigerConnect could improve collaboration when someone is not within an organization but still has to...
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Culture
The contracting in the solution needs a little improvement. TigerConnect is trying to sell. They...
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Product
One of the main drawbacks of this solution is that it is a standalone application, so if something...
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Culture, Value
The pricing model with this solution is based on the number of users. For whoever we want to...
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Product
TigerConnect Clinical Collaboration Platform is more of a standalone application, unlike other...
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Value
The cost of the solution has gone up significantly, so I would weigh in with the other competitors...
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Product
We do use TigerText, and the doctors rely heavily on that. The system works very well for our call...
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Operations
TigerConnect was very good about the implementation. They were incredibly patient with the...
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Relationship
TigerConnect is very responsive to and open about discussing glitches or what they are fixing. They...
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Relationship, Product
TigerConnect's product is very easy, and the providers think of it highly. The fact it works...
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Culture, Value
TigerConnect's system does have some nice add-on features; however, TigerConnect charges too much...
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Value
TigerConnect avoids charging for every little thing. They are very reasonable and appropriate, and I...
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Product
For care collaboration that happens between clinicians, if we are using the system purely as a...
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Loyalty
TigerConnect Clinical Collaboration Platform overall is not a bad product. It has great...
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Operations
TigerConnect needs to work on their training. They are growing really fast, so they have training...
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Culture, Loyalty
We are working toward TigerConnect meeting all of our needs. We want to move toward more items....
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Relationship
TigerConnects needs to work on their customer support a little. If we can get the support people on...
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Product
We used pagers before getting TigerConnect's system, and the connectivity wasn't the greatest. Now,...
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Product
We are extremely satisfied with the messaging. The nurses love that they can carry a phone, be...
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Operations
We had some difficulties with our implementation of TigerConnect's system, but whenever we try to...
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Loyalty
As of today, TigerConnect Clinical Collaboration Platform is part of our long-term plans. For now,...
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Product
I will give TigerConnect Clinical Collaboration Platform's interoperability a rating between the...
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Value
I am an extremely happy TigerConnect customer. I would give the ease of use a rating above the scale...
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Loyalty
One of the reasons TigerConnect was selected was that they have an ecosystem for middleware, alarm...
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Product, Value
TigerConnect Clinical Collaboration Platform in general is very easy to use. The staff members have...
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Product
The maximum number of people that TigerConnect can have in a group is 100, which is a limitation for...
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Product
We are always striving for seamless, fluid product usage, but when we are using an application,...
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Relationship
TigerConnect is easy to use for the most part. It is straightforward. Also, the vendor has been very...
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Relationship
We have engaged with some of TigerConnect’s folks, and they have been great. We have regular...
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Product
TigerConnect should try and continue developing their product, but they should also keep it simple....
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Relationship
I would tell anyone looking at TigerConnect to have either a physician, a clinical champion, or a...
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Relationship
Just like all tech support people, sometimes TigerConnect’s support people are very interested in...
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Relationship, Product
We have had some major performance issues with TigerConnect Clinical Collaboration Platform. We have...
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Operations, Product
TigerConnect Clinical Collaboration Platform is very easy to use. It is super intuitive. Very little...
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Relationship
I complained for quite a while that TigerConnect shouldn't require us to find TigerConnect Clinical...
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Relationship, Product
TigerConnect does a good job of keeping their customers informed when they are updating the system....
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Product
TigerConnect provides metrics so that we can monitor our utilization, and that is highly valuable....
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Value
TigerConnect attempted to charge us for interfaces. Having an interface is a benefit to us, and we...
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Product
There are a number of functionalities that I have asked TigerConnect for, and some of them have been...
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Product, Value
We do have an integration with our physician scheduling product, but that integration has failed a...
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Relationship, Product
TigerConnect Clinical Collaboration Platform doesn't meet all our needs. We have multiple hospitals...
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Operations
TigerConnect needs to work on getting faster with their implementations. It seems like there were...
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Product, Value
We have had TigerConnect Clinical Collaboration Platform for a really long time. Its biggest...
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Product
In all of the vendor's patient pieces working down to the account level, like the visit-level...
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Relationship
TigerConnect is a great partner. They are responsive to their customers, and they have a reliable...
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Relationship, Product
The product has definitely improved. The vendor's executives have been very much involved with us...
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Operations
We didn't think about this at the front end when we implemented TigerConnect's system into our...
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Operations
TigerConnect’s team is incredible. They have personalized trainings and check-ins. When we were...
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Culture, Value
TigerConnect’s pricing is decent compared to what they are offering. There are a lot of back-end...
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Operations, Product
Some things in TigerConnect Clinical Collaboration Platform could be improved on the scheduling side...
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Operations, Product
TigerConnect Clinical Collaboration Platform is very user friendly. When I do trainings, my staff...
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Value
We really enjoy TigerConnect Clinical Collaboration Platform. Before, we had a lot of hiccups in our...
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Relationship, Operations
TigerConnect has partnered with really good staff members to be delegated in each specific area. So...
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Product
I would like to see an improvement in representing smaller organizations with TigerConnect. The...
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Product
I would tell someone looking at TigerConnect Clinical Collaboration Platform that if they are...
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Product
In terms of physician-to-physician communication, the solution is a secure text platform. I send...
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Relationship, Product
TigerConnect is really good about communicating when there are outages and things like that. We use...
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Loyalty, Product
The biggest hurdle right now is that there are so many people who want to integrate things with...
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Culture, Product
TigerConnect's bread and butter is their collaboration suite. The major advantages of the...
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Relationship, Product
The vendor is aggressively working on their technology for the product. I like the fact that the...
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Operations, Product
In the beginning, when the vendor was very hyperfocused on just their collaboration suite, the...
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Relationship
The vendor never seems to advertise vaporware. They don't promise a technology that never ends up on...
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Relationship
The vendor's support is excellent. Usually, when we have any issues with the overall solution,...
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Loyalty
We may be fully shifting to another solution since we have two running simultaneously at our...
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Product
Our physicians really like TigerConnect Clinical Collaboration Platform because they can't get...
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Product
TigerConnect has been pretty honest with us, and I haven't been disappointed by them. Their product...
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Relationship
TigerConnect reaches out regularly to tell me what they have going on and when they are having...
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Culture, Operations, Product
The analytic data we get from TigerConnect is a little limited, so we don't get a whole lot of...
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Product
TigerConnect’s technology works fine. It is pretty good, but if somebody is using Epic, I would just...
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Loyalty, Product
We expanded because we are in a market with several other facilities in the same company, and we...
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Relationship, Product
Thanks to the product, we have real-time communication from our staff, and the doctor doesn't have...
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Relationship
TigerConnect is responsive and understands issues, but their development timeline is slow. They have...
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Product
TigerConnect Clinical Collaboration Platform is actually easier to use than some of the other...
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Product
With TigerConnect Clinical Collaboration Platform, we text back and forth, and then, those messages...
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Product
TigerConnect Clinical Collaboration Platform allows us to collaborate without having to worry about...
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Product
TigerConnect Clinical Collaboration Platform is a pretty stable system, and we are actually at a...
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Culture, Loyalty, Value
We are evaluating TigerConnect Clinical Collaboration Platform over the next while to see if we want...
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Relationship
We haven’t had any trouble with TigerConnect’s implementation services. And I think TigerConnect’s...
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Product
The integration is the primary thing we are missing from TigerConnect Clinical Collaboration...
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Loyalty
The reason why we went to TigerConnect years ago was that we had to have a way to send COVID-19 lab...
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Product
In TigerConnect Clinical Collaboration Platform, whenever we upload a file, we have to select each...
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Relationship
TigerConnect doesn't have a representative that communicates with me anymore. That died a while...
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Culture, Loyalty
I would tell someone looking at TigerConnect Clinical Collaboration Platform that depending on their...
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Product
The biggest challenge we see is that TigerConnect's platform is not tied into the EHR. It lives...
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Culture, Value
In the past when we were early customers, TigerConnect did stuff for us. But now if I wanted to get...
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Operations
TigerConnect is not training us; it is like we are training them.
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Product
TigerConnect meets my needs for insecure messaging, but there are some other sort of parallel...
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Relationship
The TigerConnect platform is for internal communications, and it comes with good support....
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Relationship, Product
TigerConnect is keeping to the status quo. Things are good with them. We haven't had any problems or...
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Loyalty, Value
We have been exploring a bit. We might stop using TigerConnect's system. That would be a really big...
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Loyalty, Product
When calls come in from patients, our answering service will send messages to our on-call staff...
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Product
With the system, I can send a priority message, and the alert for that message will be really loud....
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