
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
We haven't asked TigerConnect to do anything monumental. We have asked the vendor to make the...
Login or Create an Account to see details.
Interfacing and Integration
We have integrated our scheduling tool with the product so that we could have role-based...
Login or Create an Account to see details.
Functionality and Upgrades
We have had some minor issues with scheduling roles into the product, but the issues have mostly...
Login or Create an Account to see details.
Technology
With TigerConnect’s app, too many drop calls when we are communicating with others.
Login or Create an Account to see details.
Service and Support
Overall, TigerConnect’s support team has been really good. When we have had issues, the team has...
Login or Create an Account to see details.
Implementation and Training
TigerConnect has been doing a bit more lately to try to reach out to us about watching their new...
Login or Create an Account to see details.
Other Observations & Comments
TigerConnect alerts us about things via email, and that is totally fine. They tell us when they are...
Login or Create an Account to see details.
Future Outlook
We haven't really utilized the TigerConnect solution for looking at measurable outcomes at this...
Login or Create an Account to see details.
Lessons Learned
With the TigerConnect implementations, there was always someone there to help, but at a certain...
Login or Create an Account to see details.
Other Observations & Comments
TigerConnect offers training materials, but there really isn't a whole lot of training. They were...
Login or Create an Account to see details.
Interfacing and Integration
We tried to roll out the patient communication functionality, but because the system was not...
Login or Create an Account to see details.
Interfacing and Integration
The fact that the system doesn't integrate with our EHR creates challenges. Text messages can leave...
Login or Create an Account to see details.
Service and Support
TigerConnect has always done well with notifying us and helping when we needed help.
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect Clinical Collaboration Platform works really well for what it is. I appreciate the...
Login or Create an Account to see details.
Service and Support
The vendor is a little slower to respond than what we feel comfortable with based on the time frame...
Login or Create an Account to see details.
Interfacing and Integration
TigerConnect's system does well and delivers messages fine. We definitely do not use it for verbal...
Login or Create an Account to see details.
Functionality and Upgrades
A good outcome we have seen from Tiger Connect is the HIPAA-compliant messaging. It frees up the...
Login or Create an Account to see details.
Functionality and Upgrades
Adding users to the TigerConnect system seems to be problematic at times if everything is not lined...
Login or Create an Account to see details.
Functionality and Upgrades
As a vendor, TigerConnect is easy to work with. The only thing that we have a problem with is that...
Login or Create an Account to see details.
Technology
TigerConnect Clinical Collaboration Platform is not widely used across our facility. I don't know...
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect has been great to work with. I would tell a peer that the TigerConnect product is...
Login or Create an Account to see details.
Relationship
We have the ability to send suggestions to the vendor. When we have suggestions, the vendor is very...
Login or Create an Account to see details.
Other Observations & Comments
I would like TigerConnect's solution to be connected to our EMR system. That isn't because of the...
Login or Create an Account to see details.
Service and Support
TigerConnect's support people sometimes take a long time to get back to us.
Login or Create an Account to see details.
Functionality and Upgrades
We like that TigerConnect Clinical Collaboration Platform provides an easy, secure way to text...
Login or Create an Account to see details.
Functionality and Upgrades
The biggest area of improvement for TigerConnect is reporting. It is very difficult to pull reports...
Login or Create an Account to see details.
Relationship
TigerConnect is really good about sending out messages if things are down or there are issues on...
Login or Create an Account to see details.
Relationship
TigerConnect is doing a great job. I don’t have a lot of negative things to say about the vendor,...
Login or Create an Account to see details.
Functionality and Upgrades
The product is great; I recommend it to other companies all the time. The product is our most...
Login or Create an Account to see details.
Implementation and Training
I asked TigerConnect several times for more information and education on certain functions within...
Login or Create an Account to see details.
Service and Support
TigerConnect could improve the fluidity of support for some of the segmented pieces that we are...
Login or Create an Account to see details.
Functionality and Upgrades
Most of the integrations and the pieces we have brought on board from TigerConnect have been...
Login or Create an Account to see details.
Implementation and Training
There has not been a whole lot of training needed with the TigerConnect platform.
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect Clinical Collaboration Platform is a good means of communicating, so it is taking...
Login or Create an Account to see details.
Future Outlook
We expect bigger, better things next year. We think TigerConnect is going to do a better job at some...
Login or Create an Account to see details.
Other Observations & Comments
Not all our hospitals are using the TigerConnect solution. The only reason for that is everything...
Login or Create an Account to see details.
Functionality and Upgrades
For the most part, we use TigerConnect's product as a texting application for our organization. We...
Login or Create an Account to see details.
Other Observations & Comments
There are certain aspects of the TigerConnect software that are working flawlessly, and then there...
Login or Create an Account to see details.
Functionality and Upgrades
The phone call functionality in TigerConnect's system doesn’t work. I know that issue has a lot to...
Login or Create an Account to see details.
Service and Support
I appreciate that TigerConnect is trying to sell all their next-level applications and such, but...
Login or Create an Account to see details.
Implementation and Training
TigerConnect should have training. I was never offered any kind of training, and I guess the product...
Login or Create an Account to see details.
Functionality and Upgrades
I see the benefit of the platform. We like the product’s confidentiality with text messaging. But...
Login or Create an Account to see details.
Other Observations & Comments
I don’t see any integration with any other software that we use.
Login or Create an Account to see details.
Relationship
I don’t see any proactivity from TigerConnect. I don’t receive messages that speak of upgrades or...
Login or Create an Account to see details.
Relationship
I work with an internal point person at TigerConnect, and that person is wonderful.
Login or Create an Account to see details.
Service and Support
It has been strange that whether we have been troubleshooting an issue or have been interested in...
Login or Create an Account to see details.
Functionality and Upgrades
The product has been a very reliable interoffice chat tool for our staff. The ability to chat...
Login or Create an Account to see details.
Technology
One of the major positive things about the product is that it is independent of other tools, like...
Login or Create an Account to see details.
ROI / Cost
The vendor makes us pay for using additional licenses; they charge a monthly fee per user. But the...
Login or Create an Account to see details.
Relationship
We haven’t had a ton of interactions since we got the tool. Our organization is small, so we might...
Login or Create an Account to see details.
Interfacing and Integration
The product really shines with its interoperability. We can communicate information quickly with...
Login or Create an Account to see details.
Relationship
We have used TigerConnect’s technology for many years now, and the technology has grown...
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect’s product works very well. Our nurses and doctors use it all the time. I am satisfied...
Login or Create an Account to see details.
Service and Support
I have contacted TigerConnect for support, and they have responded back. TigerConnect's support is...
Login or Create an Account to see details.
Functionality and Upgrades
The product works well. It serves as a nice backup system for communication. If our primary methods...
Login or Create an Account to see details.
Service and Support
I would like to see TigerConnect beef up the support for admins on their site. Their site is so...
Login or Create an Account to see details.
Service and Support
TigerConnect has good support, but I would love to be a little more self-sufficient and be able to...
Login or Create an Account to see details.
ROI / Cost
The only challenge that we are facing is TigerConnect's pricing model, which is very user dependent....
Login or Create an Account to see details.
Functionality and Upgrades
It is very simple to use TigerConnect's system. Every person or role in the system has an assigned...
Login or Create an Account to see details.
Functionality and Upgrades
We needed a solution to send secure, HIPAA-compliant text messages to patients to give them their...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, we have been quite satisfied with the system. I was pleasantly surprised by how quickly...
Login or Create an Account to see details.
Implementation and Training
Working with the TigerConnect staff was really easy. Our implementation was phenomenal. The vendor...
Login or Create an Account to see details.
Future Outlook
Some of the upgrades that are coming soon to the system are going to be substantive. I just haven't...
Login or Create an Account to see details.
Service and Support
We have just had sporadic glitches that TigerConnect has been working really hard to fix, and we...
Login or Create an Account to see details.
Functionality and Upgrades
I honestly wish I could give TigerConnect's system a score that is higher than perfect. The system...
Login or Create an Account to see details.
ROI / Cost
TigerConnect needs to step up their game. They were the only option years ago and were very well...
Login or Create an Account to see details.
Interfacing and Integration
We don't have any integration with TigerConnect's platform because the ROI for paying for the...
Login or Create an Account to see details.
Interfacing and Integration
TigerConnect Clinical Collaboration Platform helps with our interoperability goals. We have the text...
Login or Create an Account to see details.
ROI / Cost
TigerConnect Clinical Collaboration Platform is fabulous and is a lot more mature than...
Login or Create an Account to see details.
Implementation and Training
The ongoing training for TigerConnect Clinical Collaboration Platform is not very good, but I don't...
Login or Create an Account to see details.
Service and Support
TigerConnect is a very responsive vendor; they are better than most vendors. The people we work with...
Login or Create an Account to see details.
Relationship
There are glitches in the product that occur where it freezes, and there are moments of slowness...
Login or Create an Account to see details.
Interfacing and Integration
TigerConnect recently offered some integrations with other applications that we use, and those...
Login or Create an Account to see details.
Technology
I am not a software engineer or a technology person, but it seems like there are some design flaws...
Login or Create an Account to see details.
Future Outlook
There have been some moderate, incremental improvements with the glitchiness of the product. The...
Login or Create an Account to see details.
Functionality and Upgrades
Ease of use is the product's greatest strength. The product is very similar to some texting...
Login or Create an Account to see details.
Functionality and Upgrades
I don’t see a lot that changes with TigerConnect's system. I know the vendor came out with some new...
Login or Create an Account to see details.
Technology
TigerConnect's system has been pretty reliable. The vendor has done a great job upkeeping the...
Login or Create an Account to see details.
Functionality and Upgrades
The one thing I don’t like about the system is that admins cannot control users' passwords. Admins...
Login or Create an Account to see details.
ROI / Cost
TigerConnect charges us for everything.
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect's system is a great means of communication; we rely on it heavily, especially the...
Login or Create an Account to see details.
Relationship
TigerConnect did an excellent job with implementation. Initially, there was a bit of confusion, but...
Login or Create an Account to see details.
Lessons Learned
I wish that it was easier to form patient-centered teams without integration in the EHR. We have a...
Login or Create an Account to see details.
Other Observations & Comments
We measure success with the system by effective communication. We have a different avenue or an...
Login or Create an Account to see details.
Functionality and Upgrades
TigerText's niche is still connecting physicians to outside physicians who are not necessarily on...
Login or Create an Account to see details.
Implementation and Training
The vendor has not offered any direct training. We have had to develop all of our internal training...
Login or Create an Account to see details.
Functionality and Upgrades
We previously had difficulty with dropped messages in the other solution that we were using. With...
Login or Create an Account to see details.
Lessons Learned
If we receive an urgent message and we want to forward it, we cannot change the urgent status, so...
Login or Create an Account to see details.
Service and Support
The support has been very good. We can get a same-day response anytime we reach out. TigerConnect...
Login or Create an Account to see details.
Service and Support
I reached out to TigerConnect through their website. The vendor contacted me pretty quickly, and...
Login or Create an Account to see details.
Functionality and Upgrades
The challenge has been user buy-in. We have some doctors that use the platform quite a bit. The...
Login or Create an Account to see details.
Implementation and Training
TigerConnect did provide me with some training, and when I reached out to them, their response was...
Login or Create an Account to see details.
Lessons Learned
I would like TigerConnect to have a feel for patient information since this is secure messaging. We...
Login or Create an Account to see details.
Technology
We haven’t seen a lot of innovation from TigerText. The product that we have today is the same one...
Login or Create an Account to see details.
Interfacing and Integration
Our EMR vendor is reluctant to work with TigerConnect on getting any integration or interoperability...
Login or Create an Account to see details.
Service and Support
TigerConnect has always been really reliable, and they answer in a timely fashion. I appreciate...
Login or Create an Account to see details.
ROI / Cost
TigerConnect has a texting platform, and if we want additional features, we end up paying a little...
Login or Create an Account to see details.
Implementation and Training
The only training that we have really received from TigerConnect is when we have done add-ons, they...
Login or Create an Account to see details.
Functionality and Upgrades
The system is easy to use. It is a simple platform, so people pick it up really easily. The vendor...
Login or Create an Account to see details.
Service and Support
Tiger Connect has fantastic customer support. The support staff is fast to respond. They work...
Login or Create an Account to see details.
ROI / Cost
The system is expensive. TigerConnect layers on things and charges for them. The vendor shouldn't...
Login or Create an Account to see details.
Service and Support
There is no customer service from TigerConnect, so we have no idea what has or hasn't been upgraded....
Login or Create an Account to see details.
Functionality and Upgrades
The system is really good and works; there are no hiccups. We can communicate with patients through...
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect's system doesn't retain anything for very long. I don't know whether that is just the...
Login or Create an Account to see details.
Interfacing and Integration
We have had some challenges with the TigerConnect product's integration with our schedule. The...
Login or Create an Account to see details.
Service and Support
TigerConnect’s support people are available all the time. If we have issues, we get responses pretty...
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect's system is easy to use and user friendly. It has a lot of bells and whistles, but I...
Login or Create an Account to see details.
Functionality and Upgrades
Over time, TigerConnect's system has been used by virtually every clinical staff member and leader....
Login or Create an Account to see details.
Functionality and Upgrades
Using TigerConnect's system is really just a standard technology aspect of working in a healthcare...
Login or Create an Account to see details.
ROI / Cost
We pay once annually and add licenses when we need them.
Login or Create an Account to see details.
Interfacing and Integration
The vendor doesn’t support our integration in any conscious, proactive way, but the system is part...
Login or Create an Account to see details.
Functionality and Upgrades
The product is really static. It doesn’t change or evolve much.
Login or Create an Account to see details.
Relationship
The vendor contacts me once or twice a year and says that they want to know more about what we need....
Login or Create an Account to see details.
Functionality and Upgrades
Our doctors use the TigerConnect system every day. They are interacting with other physicians and...
Login or Create an Account to see details.
Functionality and Upgrades
We purchased the patient communication tool so we could do secure text messaging with patients. We...
Login or Create an Account to see details.
Functionality and Upgrades
We use the TigerConnect software to send secure text messages between users, and it is fantastic at...
Login or Create an Account to see details.
Interfacing and Integration
TigerConnect does not nickel-and-dime us. The vendor supports our integration goals very well.
Login or Create an Account to see details.
Functionality and Upgrades
There were lots of promises during the implementation process about capability, but they were...
Login or Create an Account to see details.
Relationship
We have very regular conversations with TigerConnect. They helped us with a project, and we asked...
Login or Create an Account to see details.
Lessons Learned
We have a couple of legacy facilities and ambulatory groups that traditionally haven't been into...
Login or Create an Account to see details.
Interfacing and Integration
We have a lot of advanced programmers at our larger site who have a desire to do lots of...
Login or Create an Account to see details.
Sales and Contracting
TigerConnect might eventually keep their promises, but the question is how long that will take. We...
Login or Create an Account to see details.
ROI / Cost
We are always looking for ways to have the most effective, easiest, and timeliest communication, and...
Login or Create an Account to see details.
Functionality and Upgrades
If someone can text normally, they can text through the TigerConnect platform. We use it for...
Login or Create an Account to see details.
Implementation and Training
TigerConnect was very thorough and supportive when we implemented the system. The product is a very...
Login or Create an Account to see details.
Other Observations & Comments
I have never been in contact with anybody in an executive position because I have never had a reason...
Login or Create an Account to see details.
Functionality and Upgrades
The system is easy to use, and it meets the needs of the hospital. The vendor is very responsive,...
Login or Create an Account to see details.
Functionality and Upgrades
We would like the ability to copy the messages and store them. Right now, the messages disappear...
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect has come a long way with their product, and they offer tremendous value to healthcare...
Login or Create an Account to see details.
ROI / Cost
As the EMR systems refine their communications tools, the vendor will need to look at how they can...
Login or Create an Account to see details.
Functionality and Upgrades
We do not get communication about training from TigerConnect as frequently as we hear from another...
Login or Create an Account to see details.
Relationship
I don't know anybody in the executive realm of TigerConnect.
Login or Create an Account to see details.
Technology
We do have some problems sometimes with TigerConnect keeping promises. Providers have complained...
Login or Create an Account to see details.
Functionality and Upgrades
I haven't had any problem with any updates TigerConnect has done. The system certainly does the job...
Login or Create an Account to see details.
Interfacing and Integration
TigerConnect is great with interoperability in some ways. We have been waiting and waiting for an...
Login or Create an Account to see details.
Functionality and Upgrades
I sometimes have some trouble with ease of use. It is difficult for me to set my alerts. The...
Login or Create an Account to see details.
Service and Support
I don't ever really hear anything from TigerConnect. I have no idea how to get to the right person...
Login or Create an Account to see details.
Functionality and Upgrades
The system permits secure HIPAA-compliant communication among the clinical care team. We have the...
Login or Create an Account to see details.
Future Outlook
The product is part of our long-term plans. We are looking to continue to expand the scope beyond...
Login or Create an Account to see details.
Functionality and Upgrades
The system is very straightforward. Getting confused with the system's interface is hard. The system...
Login or Create an Account to see details.
ROI / Cost
The vendor has a very good business intelligence dashboard that we can utilize to demonstrate the...
Login or Create an Account to see details.
ROI / Cost
While we did have to pay for some integration and additional efforts after the initial...
Login or Create an Account to see details.
Future Outlook
I see my satisfaction being high a year from now. We recently implemented the system, but we have...
Login or Create an Account to see details.
Relationship
We evaluated a number of products, and since we have been on this product, it has certainly proven...
Login or Create an Account to see details.
Functionality and Upgrades
I am completely satisfied with the system. The vendor is very transparent about potential...
Login or Create an Account to see details.
Implementation and Training
The vendor has online training, but they continue to be available when we have questions or issues...
Login or Create an Account to see details.
Functionality and Upgrades
Some of the flexibility with importing information to the EHR can make the process onerous. The...
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect has one of those products where we can do the initial training and then everything is...
Login or Create an Account to see details.
Implementation and Training
We would like to see more information about the workflows. We would like TigerConnect to give us...
Login or Create an Account to see details.
Functionality and Upgrades
I like the simplicity of the platform. We have a lot of older staff members who are really resistant...
Login or Create an Account to see details.
ROI / Cost
I would absolutely buy TigerConnect's platform again. It is awesome and works great 95% of the time....
Login or Create an Account to see details.
Functionality and Upgrades
We had some challenges when TigerConnect did an upgrade. The upgrade happened automatically to...
Login or Create an Account to see details.
Sales and Contracting
We don't integrate the solution with other things or use its other features because there are...
Login or Create an Account to see details.
Implementation and Training
I am not aware of any training options for the solution beyond web-based training, but that training...
Login or Create an Account to see details.
Functionality and Upgrades
TigerConnect's solution works well with what I need it to do. I have used other products that do the...
Login or Create an Account to see details.
Service and Support
TigerConnect does a couple of things that are frustrating. The vendor's support isn't the best....
Login or Create an Account to see details.
Featured Report
Preferences