TigerConnect Clinical Collaboration Platform Commentary
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Paul Hess
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User Commentary

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Manager

Product

We are always striving for seamless, fluid product usage, but when we are using an application,...

Sep 2024
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Manager

Relationship

TigerConnect is easy to use for the most part. It is straightforward. Also, the vendor has been very...

Sep 2024
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Manager

Relationship

We have engaged with some of TigerConnect’s folks, and they have been great. We have regular...

Sep 2024
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Manager

Product

TigerConnect should try and continue developing their product, but they should also keep it simple....

Sep 2024
||
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Director

Relationship

I would tell anyone looking at TigerConnect to have either a physician, a clinical champion, or a...

Sep 2024
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Director

Relationship

Just like all tech support people, sometimes TigerConnect’s support people are very interested in...

Sep 2024
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Director

Relationship, Product

We have had some major performance issues with TigerConnect Clinical Collaboration Platform. We have...

Sep 2024
||
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Director

Operations, Product

TigerConnect Clinical Collaboration Platform is very easy to use. It is super intuitive. Very little...

Sep 2024
||
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Director

Relationship

I complained for quite a while that TigerConnect shouldn't require us to find TigerConnect Clinical...

Sep 2024
||
(0)
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Director

Relationship, Product

TigerConnect does a good job of keeping their customers informed when they are updating the system....

Sep 2024
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(0)
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Director

Product

TigerConnect provides metrics so that we can monitor our utilization, and that is highly valuable....

Sep 2024
||
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Director

Value

TigerConnect attempted to charge us for interfaces. Having an interface is a benefit to us, and we...

Sep 2024
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Director

Product

There are a number of functionalities that I have asked TigerConnect for, and some of them have been...

Sep 2024
||
(0)
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Director

Product, Value

We do have an integration with our physician scheduling product, but that integration has failed a...

Sep 2024
||
(0)
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Director

Relationship, Product

TigerConnect Clinical Collaboration Platform doesn't meet all our needs. We have multiple hospitals...

Sep 2024
||
(0)
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Director

Operations

TigerConnect needs to work on getting faster with their implementations. It seems like there were...

Sep 2024
||
(0)
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Director

Product, Value

We have had TigerConnect Clinical Collaboration Platform for a really long time. Its biggest...

Sep 2024
||
(0)
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Director

Product

In all of the vendor's patient pieces working down to the account level, like the visit-level...

Sep 2024
||
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CMIO

Relationship

TigerConnect is a great partner. They are responsive to their customers, and they have a reliable...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

The product has definitely improved. The vendor's executives have been very much involved with us...

Sep 2024
||
(0)
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Director

Operations

We didn't think about this at the front end when we implemented TigerConnect's system into our...

Sep 2024
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Director

Operations

TigerConnect’s team is incredible. They have personalized trainings and check-ins. When we were...

Sep 2024
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Director

Culture, Value

TigerConnect’s pricing is decent compared to what they are offering. There are a lot of back-end...

Sep 2024
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Director

Operations, Product

Some things in TigerConnect Clinical Collaboration Platform could be improved on the scheduling side...

Sep 2024
||
(0)
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Director

Operations, Product

TigerConnect Clinical Collaboration Platform is very user friendly. When I do trainings, my staff...

Sep 2024
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Director

Value

We really enjoy TigerConnect Clinical Collaboration Platform. Before, we had a lot of hiccups in our...

Sep 2024
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Director

Relationship, Operations

TigerConnect has partnered with really good staff members to be delegated in each specific area. So...

Sep 2024
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Director

Product

I would like to see an improvement in representing smaller organizations with TigerConnect. The...

Sep 2024
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(0)
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Director

Product

I would tell someone looking at TigerConnect Clinical Collaboration Platform that if they are...

Sep 2024
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(0)
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Director

Product

In terms of physician-to-physician communication, the solution is a secure text platform. I send...

Aug 2024
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Manager

Relationship, Product

TigerConnect is really good about communicating when there are outages and things like that. We use...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The biggest hurdle right now is that there are so many people who want to integrate things with...

Jul 2024
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(0)
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Analyst/Coordinator

Culture, Product

TigerConnect's bread and butter is their collaboration suite. The major advantages of the...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The vendor is aggressively working on their technology for the product. I like the fact that the...

Jul 2024
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Analyst/Coordinator

Operations, Product

In the beginning, when the vendor was very hyperfocused on just their collaboration suite, the...

Jul 2024
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Analyst/Coordinator

Relationship

The vendor never seems to advertise vaporware. They don't promise a technology that never ends up on...

Jul 2024
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Analyst/Coordinator

Relationship

The vendor's support is excellent. Usually, when we have any issues with the overall solution,...

Jul 2024
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CMIO

Loyalty

We may be fully shifting to another solution since we have two running simultaneously at our...

Jul 2024
||
(0)
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CMIO

Product

Our physicians really like TigerConnect Clinical Collaboration Platform because they can't get...

Jul 2024
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CMIO

Product

TigerConnect has been pretty honest with us, and I haven't been disappointed by them. Their product...

Jul 2024
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CMIO

Relationship

TigerConnect reaches out regularly to tell me what they have going on and when they are having...

Jul 2024
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CMIO

Culture, Operations, Product

The analytic data we get from TigerConnect is a little limited, so we don't get a whole lot of...

Jul 2024
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CMIO

Product

TigerConnect’s technology works fine. It is pretty good, but if somebody is using Epic, I would just...

Jul 2024
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Director

Loyalty, Product

We expanded because we are in a market with several other facilities in the same company, and we...

Jun 2024
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Director

Relationship, Product

Thanks to the product, we have real-time communication from our staff, and the doctor doesn't have...

Jun 2024
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Director

Relationship

TigerConnect is responsive and understands issues, but their development timeline is slow. They have...

Jun 2024
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(0)
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Director

Product

TigerConnect Clinical Collaboration Platform is actually easier to use than some of the other...

Jun 2024
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Manager

Product

With TigerConnect Clinical Collaboration Platform, we text back and forth, and then, those messages...

Jun 2024
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(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform allows us to collaborate without having to worry about...

Jun 2024
||
(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform is a pretty stable system, and we are actually at a...

Jun 2024
||
(0)
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Director

Culture, Loyalty, Value

We are evaluating TigerConnect Clinical Collaboration Platform over the next while to see if we want...

Jun 2024
||
(0)
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Director

Relationship

We haven’t had any trouble with TigerConnect’s implementation services. And I think TigerConnect’s...

Jun 2024
||
(0)
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Director

Product

The integration is the primary thing we are missing from TigerConnect Clinical Collaboration...

Jun 2024
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(0)
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CMIO

Loyalty

The reason why we went to TigerConnect years ago was that we had to have a way to send COVID-19 lab...

Jun 2024
||
(0)
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CMIO

Product

In TigerConnect Clinical Collaboration Platform, whenever we upload a file, we have to select each...

Jun 2024
||
(0)
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CMIO

Relationship

TigerConnect doesn't have a representative that communicates with me anymore. That died a while...

Jun 2024
||
(0)
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CMIO

Culture, Loyalty

I would tell someone looking at TigerConnect Clinical Collaboration Platform that depending on their...

Jun 2024
||
(0)
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CMIO

Product

The biggest challenge we see is that TigerConnect's platform is not tied into the EHR. It lives...

May 2024
||
(0)
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CMIO

Culture, Value

In the past when we were early customers, TigerConnect did stuff for us. But now if I wanted to get...

May 2024
||
(0)
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CMIO

Operations

TigerConnect is not training us; it is like we are training them.

May 2024
||
(0)
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CMIO

Product

TigerConnect meets my needs for insecure messaging, but there are some other sort of parallel...

May 2024
||
(0)
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CMIO

Relationship

The TigerConnect platform is for internal communications, and it comes with good support....

May 2024
||
(0)
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VP/Other Executive

Relationship, Product

TigerConnect is keeping to the status quo. Things are good with them. We haven't had any problems or...

Apr 2024
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(0)
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VP/Other Executive

Loyalty, Value

We have been exploring a bit. We might stop using TigerConnect's system. That would be a really big...

Apr 2024
||
(0)
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VP/Other Executive

Loyalty, Product

When calls come in from patients, our answering service will send messages to our on-call staff...

Apr 2024
||
(0)
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VP/Other Executive

Product

With the system, I can send a priority message, and the alert for that message will be really loud....

Apr 2024
||
(0)
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Manager

Product, Value

The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...

Apr 2024
||
(0)
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Manager

Operations

What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...

Apr 2024
||
(0)
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VP/Other Executive

Operations, Product, Value

TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...

Apr 2024
||
(0)
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CIO

Product

The system's biggest benefits are its ease of use and security. Its interface is nice. The system...

Mar 2024
||
(0)
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CIO

Loyalty, Product

All of the system's messages are encrypted. There is a feature to delete messages after a period of...

Mar 2024
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(0)
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CIO

Loyalty, Relationship, Product

I would improve the vendor's escalation process for messages. TigerConnect's system has some...

Mar 2024
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(0)
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CIO

Product

I would like to have a more efficient way of extracting data. The vendor could provide an interface...

Mar 2024
||
(0)
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Director

Product

The product is easy to use for anyone who needs to log in, click around, and send messages.

Mar 2024
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(0)
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CIO

Product

Without TigerConnect Clinical Collaboration Platform, we would have a big challenge. We need an easy...

Mar 2024
||
(0)
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CIO

Product, Value

TigerConnect Clinical Collaboration Platform solves massive problems. It saves lives. It is amazing....

Mar 2024
||
(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform is HIPAA compliant, so all the providers and their end...

Mar 2024
||
(0)
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Manager

Product

It would be great if TigerConnect Clinical Collaboration Platform had an interface with an EMR so...

Mar 2024
||
(0)
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Director

Loyalty, Product, Value

Before we had TigerConnect's system, we used Google Hangouts. I prefer TigerConnect's system because...

Feb 2024
||
(0)
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Director

Product

When we signed up for the system, we loved the idea of being able to access and use the system's...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor charges per user. If we want to add additional features, there is a fee for each...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty

TigerConnect's system is one of the only systems we have that is still essentially the same as it...

Feb 2024
||
(0)
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Director

Culture, Relationship

We get emails when TigerConnect is going to be closed or when they will be doing an upgrade. The...

Feb 2024
||
(0)
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Director

Product

The messages within TigerConnect's system are dark. They are bolded until I look at them. But if I...

Feb 2024
||
(0)
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Director

Culture, Value

I would not purchase TigerConnect's product again if the decision were mine. We get the same canned...

Feb 2024
||
(0)
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Director

Operations

The whole training piece is not really there with TigerConnect. We get something that says we can...

Feb 2024
||
(0)
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Director

Operations, Product

TigerConnect's product is really easy to install and start working with because it works a lot like...

Feb 2024
||
(0)
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Director

Relationship, Operations

TigerConnect could do better at understanding what we need and actually doing it instead of us...

Feb 2024
||
(0)
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Director

Relationship, Product

If an organization doesn't need to find their old messages again very easily or if their people...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Product

We have no issues with TigerConnect’s upgrades. The product works exactly as the vendor says it...

Jan 2024
||
(0)
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CMO

Product

We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...

Jan 2024
||
(0)
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CMO

Product

We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...

Jan 2024
||
(0)
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CMO

Relationship

We don’t have too much executive involvement from TigerConnect. The people that we work with at...

Jan 2024
||
(0)
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CMO

Loyalty, Product

We are using the TigerConnect platform for medical staff communication, and the medical staff is...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...

Jan 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

There is always room for improvement. There are little things that TigerConnect can improve upon as...

Jan 2024
||
(0)
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VP/Other Executive

Product

The system's biggest strengths are its ease of use and uptime. The system is very stable. We use it...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

The biggest thing TigerConnect could do to improve our experience would be to lock down the ability...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

The only people from TigerConnect who we work with are our support person and our salesperson. Those...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We are not really having a lot of challenges using TigerConnect's system. We use it for secure...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

TigerConnect could improve their reporting. There are some pretty simple reports that I can't get....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product gives our people the means to communicate with each other. It doesn't have any...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would buy the product again. We don't just use the system during the workday for confidential...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We have no issues with the vendor's charges. We would definitely recommend the product.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are one or two spots where we feel like TigerConnect’s escalation module within the software...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

There are some features that have lagged a little more than we expected, so the vendor is not...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

TigerConnect's product seems to be the go-to platform for most physicians; it is safe and secure. We...

Oct 2023
||
(0)
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 or  to see details.

Director

Operations

I am extremely satisfied with TigerConnect’s training; the product is straightforward and easy to use....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

At one time, the vendor was nickel-and-diming us. But once we signed the contract, they stopped...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

It is important for the vendor to understand our perspective, our methodology for revenue...

Oct 2023
||
(0)
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Director

Product

I think the vendor has a limitation on the number of scheduling systems they can integrate their...

Oct 2023
||
(0)
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Director

Relationship, Product

One outcome of the product is the immediate attention that can be sought from the service provider....

Oct 2023
||
(0)
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