TigerConnect Clinical Collaboration Platform
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User Commentary

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CEO/President

Service and Support

It has been strange that whether we have been troubleshooting an issue or have been interested in...

Dec 2022
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CEO/President

Functionality and Upgrades

The product has been a very reliable interoffice chat tool for our staff. The ability to chat...

Dec 2022
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CEO/President

Technology

One of the major positive things about the product is that it is independent of other tools, like...

Dec 2022
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CEO/President

ROI / Cost (care and feeding)

The vendor makes us pay for using additional licenses; they charge a monthly fee per user. But the...

Dec 2022
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CEO/President

Relationship

We haven’t had a ton of interactions since we got the tool. Our organization is small, so we might...

Dec 2022
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CEO/President

Interfacing and Integration

The product really shines with its interoperability. We can communicate information quickly with...

Dec 2022
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Analyst/Coordinator

Relationship

We have used TigerConnect’s technology for many years now, and the technology has grown...

Dec 2022
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Director

Functionality and Upgrades

TigerConnect’s product works very well. Our nurses and doctors use it all the time. I am satisfied...

Oct 2022
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Director

Service and Support

I have contacted TigerConnect for support, and they have responded back. TigerConnect's support is...

Oct 2022
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Manager

Functionality and Upgrades

The product works well. It serves as a nice backup system for communication. If our primary methods...

Aug 2022
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Manager

Service and Support

I would like to see TigerConnect beef up the support for admins on their site. Their site is so...

Aug 2022
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Manager

Service and Support

TigerConnect has good support, but I would love to be a little more self-sufficient and be able to...

Aug 2022
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Director

ROI / Cost (care and feeding)

The only challenge that we are facing is TigerConnect's pricing model, which is very user dependent....

Aug 2022
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Director

Functionality and Upgrades

It is very simple to use TigerConnect's system. Every person or role in the system has an assigned...

Aug 2022
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CMIO

Functionality and Upgrades

We needed a solution to send secure, HIPAA-compliant text messages to patients to give them their...

Aug 2022
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Director

Functionality and Upgrades

Overall, we have been quite satisfied with the system. I was pleasantly surprised by how quickly...

Aug 2022
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Director

Implementation and Training

Working with the TigerConnect staff was really easy. Our implementation was phenomenal. The vendor...

Aug 2022
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Director

Future Outlook

Some of the upgrades that are coming soon to the system are going to be substantive. I just haven't...

Aug 2022
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Director

Service and Support

We have just had sporadic glitches that TigerConnect has been working really hard to fix, and we...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

I honestly wish I could give TigerConnect's system a score that is higher than perfect. The system...

Aug 2022
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CIO

ROI / Cost (care and feeding)

TigerConnect needs to step up their game. They were the only option years ago and were very well...

Jul 2022
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CIO

Interfacing and Integration

We don't have any integration with TigerConnect's platform because the ROI for paying for the...

Jul 2022
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CMIO

Interfacing and Integration

TigerConnect Clinical Collaboration Platform helps with our interoperability goals. We have the text...

Jul 2022
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CMIO

ROI / Cost (care and feeding)

TigerConnect Clinical Collaboration Platform is fabulous and is a lot more mature than...

Jul 2022
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CMIO

Implementation and Training

The ongoing training for TigerConnect Clinical Collaboration Platform is not very good, but I don't...

Jul 2022
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CMIO

Service and Support

TigerConnect is a very responsive vendor; they are better than most vendors. The people we work with...

Jul 2022
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Director

Relationship

There are glitches in the product that occur where it freezes, and there are moments of slowness...

Jul 2022
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Director

Interfacing and Integration

TigerConnect recently offered some integrations with other applications that we use, and those...

Jul 2022
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Director

Technology

I am not a software engineer or a technology person, but it seems like there are some design flaws...

Jul 2022
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Director

Future Outlook

There have been some moderate, incremental improvements with the glitchiness of the product. The...

Jul 2022
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Director

Functionality and Upgrades

Ease of use is the product's greatest strength. The product is very similar to some texting...

Jul 2022
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Manager

Functionality and Upgrades

I don’t see a lot that changes with TigerConnect's system. I know the vendor came out with some new...

Jul 2022
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Manager

Technology

TigerConnect's system has been pretty reliable. The vendor has done a great job upkeeping the...

Jul 2022
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Manager

Functionality and Upgrades

The one thing I don’t like about the system is that admins cannot control users' passwords. Admins...

Jul 2022
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Manager

ROI / Cost (care and feeding)

TigerConnect charges us for everything.

Jul 2022
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Manager

Functionality and Upgrades

TigerConnect's system is a great means of communication; we rely on it heavily, especially the...

Jul 2022
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Director

Relationship

TigerConnect did an excellent job with implementation. Initially, there was a bit of confusion, but...

Jul 2022
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Director

Lessons Learned

I wish that it was easier to form patient-centered teams without integration in the EHR. We have a...

Jul 2022
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Nurse

Other Observations & Comments

We measure success with the system by effective communication. We have a different avenue or an...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

TigerText's niche is still connecting physicians to outside physicians who are not necessarily on...

Jul 2022
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VP/Other Executive

Implementation and Training

The vendor has not offered any direct training. We have had to develop all of our internal training...

Jul 2022
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Director

Functionality and Upgrades

We previously had difficulty with dropped messages in the other solution that we were using. With...

Jul 2022
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Director

Lessons Learned

If we receive an urgent message and we want to forward it, we cannot change the urgent status, so...

Jul 2022
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Director

Service and Support

The support has been very good. We can get a same-day response anytime we reach out. TigerConnect...

Jul 2022
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Nurse

Service and Support

I reached out to TigerConnect through their website. The vendor contacted me pretty quickly, and...

Jul 2022
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Nurse

Functionality and Upgrades

The challenge has been user buy-in. We have some doctors that use the platform quite a bit. The...

Jul 2022
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Nurse

Implementation and Training

TigerConnect did provide me with some training, and when I reached out to them, their response was...

Jul 2022
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Nurse

Lessons Learned

I would like TigerConnect to have a feel for patient information since this is secure messaging. We...

Jul 2022
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VP/Other Executive

Technology

We haven’t seen a lot of innovation from TigerText. The product that we have today is the same one...

Jul 2022
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Manager

Interfacing and Integration

Our EMR vendor is reluctant to work with TigerConnect on getting any integration or interoperability...

Jul 2022
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Manager

Service and Support

TigerConnect has always been really reliable, and they answer in a timely fashion. I appreciate...

Jul 2022
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Manager

ROI / Cost (care and feeding)

TigerConnect has a texting platform, and if we want additional features, we end up paying a little...

Jul 2022
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Manager

Implementation and Training

The only training that we have really received from TigerConnect is when we have done add-ons, they...

Jul 2022
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Manager

Functionality and Upgrades

The system is easy to use. It is a simple platform, so people pick it up really easily. The vendor...

Jul 2022
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Manager

Service and Support

Tiger Connect has fantastic customer support. The support staff is fast to respond. They work...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The system is expensive. TigerConnect layers on things and charges for them. The vendor shouldn't...

Jun 2022
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Manager

Service and Support

There is no customer service from TigerConnect, so we have no idea what has or hasn't been upgraded....

Jun 2022
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Manager

Functionality and Upgrades

The system is really good and works; there are no hiccups. We can communicate with patients through...

Jun 2022
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Manager

Functionality and Upgrades

TigerConnect's system doesn't retain anything for very long. I don't know whether that is just the...

Jun 2022
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Director

Interfacing and Integration

We have had some challenges with the TigerConnect product's integration with our schedule. The...

Jun 2022
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Director

Service and Support

TigerConnect’s support people are available all the time. If we have issues, we get responses pretty...

Jun 2022
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Director

Functionality and Upgrades

TigerConnect's system is easy to use and user friendly. It has a lot of bells and whistles, but I...

Jun 2022
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CIO

Functionality and Upgrades

Over time, TigerConnect's system has been used by virtually every clinical staff member and leader....

Jun 2022
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CIO

Functionality and Upgrades

Using TigerConnect's system is really just a standard technology aspect of working in a healthcare...

Jun 2022
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CIO

ROI / Cost (care and feeding)

We pay once annually and add licenses when we need them.

Jun 2022
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CIO

Interfacing and Integration

The vendor doesn’t support our integration in any conscious, proactive way, but the system is part...

Jun 2022
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CIO

Functionality and Upgrades

The product is really static. It doesn’t change or evolve much.

Jun 2022
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CIO

Relationship

The vendor contacts me once or twice a year and says that they want to know more about what we need....

Jun 2022
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CIO

Functionality and Upgrades

Our doctors use the TigerConnect system every day. They are interacting with other physicians and...

May 2022
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CIO

Functionality and Upgrades

We purchased the patient communication tool so we could do secure text messaging with patients. We...

May 2022
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CIO

Functionality and Upgrades

We use the TigerConnect software to send secure text messages between users, and it is fantastic at...

May 2022
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VP/Other Executive

Interfacing and Integration

TigerConnect does not nickel-and-dime us. The vendor supports our integration goals very well.

May 2022
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VP/Other Executive

Functionality and Upgrades

There were lots of promises during the implementation process about capability, but they were...

May 2022
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CMIO

Relationship

We have very regular conversations with TigerConnect. They helped us with a project, and we asked...

May 2022
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CMIO

Lessons Learned

We have a couple of legacy facilities and ambulatory groups that traditionally haven't been into...

May 2022
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VP/Other Executive

Interfacing and Integration

We have a lot of advanced programmers at our larger site who have a desire to do lots of...

May 2022
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VP/Other Executive

Sales and Contracting

TigerConnect might eventually keep their promises, but the question is how long that will take. We...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We are always looking for ways to have the most effective, easiest, and timeliest communication, and...

May 2022
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VP/Other Executive

Functionality and Upgrades

If someone can text normally, they can text through the TigerConnect platform. We use it for...

May 2022
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Director

Implementation and Training

TigerConnect was very thorough and supportive when we implemented the system. The product is a very...

May 2022
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Director

Other Observations & Comments

I have never been in contact with anybody in an executive position because I have never had a reason...

May 2022
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CEO/President

Functionality and Upgrades

The system is easy to use, and it meets the needs of the hospital. The vendor is very responsive,...

May 2022
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CEO/President

Functionality and Upgrades

We would like the ability to copy the messages and store them. Right now, the messages disappear...

May 2022
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Director

Functionality and Upgrades

TigerConnect has come a long way with their product, and they offer tremendous value to healthcare...

May 2022
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Director

ROI / Cost (care and feeding)

As the EMR systems refine their communications tools, the vendor will need to look at how they can...

May 2022
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Director

Functionality and Upgrades

We do not get communication about training from TigerConnect as frequently as we hear from another...

May 2022
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Director

Relationship

I don't know anybody in the executive realm of TigerConnect.

May 2022
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Manager

Technology

We do have some problems sometimes with TigerConnect keeping promises. Providers have complained...

May 2022
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Manager

Functionality and Upgrades

I haven't had any problem with any updates TigerConnect has done. The system certainly does the job...

May 2022
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Manager

Interfacing and Integration

TigerConnect is great with interoperability in some ways. We have been waiting and waiting for an...

May 2022
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Manager

Functionality and Upgrades

I sometimes have some trouble with ease of use. It is difficult for me to set my alerts. The...

May 2022
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Manager

Service and Support

I don't ever really hear anything from TigerConnect. I have no idea how to get to the right person...

May 2022
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Director

Functionality and Upgrades

The system permits secure HIPAA-compliant communication among the clinical care team. We have the...

Apr 2022
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Director

Future Outlook

The product is part of our long-term plans. We are looking to continue to expand the scope beyond...

Apr 2022
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Director

Functionality and Upgrades

The system is very straightforward. Getting confused with the system's interface is hard. The system...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor has a very good business intelligence dashboard that we can utilize to demonstrate the...

Apr 2022
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Director

ROI / Cost (care and feeding)

While we did have to pay for some integration and additional efforts after the initial...

Apr 2022
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Director

Future Outlook

I see my satisfaction being high a year from now. We recently implemented the system, but we have...

Apr 2022
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Director

Relationship

We evaluated a number of products, and since we have been on this product, it has certainly proven...

Apr 2022
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Director

Functionality and Upgrades

I am completely satisfied with the system. The vendor is very transparent about potential...

Apr 2022
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Director

Implementation and Training

The vendor has online training, but they continue to be available when we have questions or issues...

Apr 2022
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Director

Functionality and Upgrades

Some of the flexibility with importing information to the EHR can make the process onerous. The...

Apr 2022
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Director

Functionality and Upgrades

TigerConnect has one of those products where we can do the initial training and then everything is...

Apr 2022
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Director

Implementation and Training

We would like to see more information about the workflows. We would like TigerConnect to give us...

Apr 2022
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Director

Functionality and Upgrades

I like the simplicity of the platform. We have a lot of older staff members who are really resistant...

Apr 2022
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Manager

ROI / Cost (care and feeding)

I would absolutely buy TigerConnect's platform again. It is awesome and works great 95% of the time....

Mar 2022
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Manager

Functionality and Upgrades

We had some challenges when TigerConnect did an upgrade. The upgrade happened automatically to...

Mar 2022
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Director

Sales and Contracting

We don't integrate the solution with other things or use its other features because there are...

Mar 2022
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Director

Implementation and Training

I am not aware of any training options for the solution beyond web-based training, but that training...

Mar 2022
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Director

Functionality and Upgrades

TigerConnect's solution works well with what I need it to do. I have used other products that do the...

Mar 2022
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Director

Service and Support

TigerConnect does a couple of things that are frustrating. The vendor's support isn't the best....

Mar 2022
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COO

Functionality and Upgrades

The TigerConnect system is easier and more user friendly than some other applications we have...

Mar 2022
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COO

Future Outlook

A year from now no, I don't see things with TigerConnect changing unless something cataclysmic...

Mar 2022
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COO

Interfacing and Integration

I would love for the TigerConnect system to be integrated with our EMR. We have talked about that,...

Mar 2022
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COO

Service and Support

The TigerConnect support has been amazingly supportive. We have a team that meets with us regularly,...

Mar 2022
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COO

Functionality and Upgrades

The feedback I get is about how TigerConnect's system is just so easy to use. Sometimes the...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system is priced appropriately. The vendor is not gouging us for things. The system is not a...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I love the fact that the system is capable of being used on both a desktop and mobile app. The...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We absolutely love the system. We have been using it for several years, and it has been an excellent...

Mar 2022
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CIO

Lessons Learned

I hesitate to know whether I would buy TigerConnect Clinical Collaboration Platform again because we...

Mar 2022
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CIO

Functionality and Upgrades

The product works well for what we use it for, and it is a good product. The product is a...

Mar 2022
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CIO

Functionality and Upgrades

I would like more administrative control over the environment. I would also like a better method for...

Mar 2022
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CIO

ROI / Cost (care and feeding)

I could use my iPhone and do all of what the system does for free, but I can't do that legally...

Mar 2022
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CIO

Functionality and Upgrades

TigerConnect has a concept of teams and roles, and they could improve upon how those interact. The...

Mar 2022
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CIO

Interfacing and Integration

TigerConnect's system lacks integration with some things. TigerConnect claimed to have an API, but...

Mar 2022
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CIO

Functionality and Upgrades

TigerConnect struggles with their escalation process. With their escalation process, if somebody...

Mar 2022
||
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CIO

Other Observations & Comments

TigerConnect has technology out there if we want to spend the money for it. The vendor makes what...

Mar 2022
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CIO

Relationship

TigerConnect keeps in contact with us a little too much sometimes, but that is fine. I haven't had...

Mar 2022
||
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Nurse

Functionality and Upgrades

TigerConnect Clinical Collaboration Platform is very useful. It works the way it is supposed to and...

Mar 2022
||
(0)
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Nurse

Functionality and Upgrades

I would like to have video capability, so we had the option to see the other person. TigerConnect...

Mar 2022
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Nurse

Service and Support

TigerConnect is very responsive. We enter tickets if we need support, and the vendor is very quick...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

All of our users love the basic functionality of TigerConnect's system. There is a functionality...

Mar 2022
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Director

Implementation and Training

The system is so easy to use. The vendor supplies good training materials.

Mar 2022
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(0)
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Director

ROI / Cost (care and feeding)

If we leveraged more of what TigerConnect could do, they could help us in terms of interoperability....

Mar 2022
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(0)
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Director

Relationship

The vendor has been trying to focus more on the engagement, especially in the past year with patient...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The effectiveness and ease of use are the things that keep us with TigerConnect's product.

Mar 2022
||
(0)
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Director

Functionality and Upgrades

What I would tell someone about the product is that the only issues we have are with being logged...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

We would like the executives of TigerConnect to know that our doctors would like a group address...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The TigerConnect interface needs attention because it is not always intuitive. It takes training to...

Mar 2022
||
(0)
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CNO

Interfacing and Integration

I wouldn’t buy the system again. There are more advanced communication products out there. Other...

Mar 2022
||
(0)
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CNO

Relationship

With the COVID-19 pandemic, the vendor hasn't been as present, so I don't know a lot about their...

Mar 2022
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(0)
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Director

Service and Support

Our experience with TigerConnect has been excellent. They have exceptional customer service when we...

Mar 2022
||
(0)
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Director

Technology

TigerConnect is purchasing other products to market under their brand. That is a type of innovation,...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

We have a lot of overlapping technologies, but we aren't replacing TigerConnect's system. The other...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Every single message within the system has the same priority level, so people get the same tone for...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The security of TigerConnect's system is definitely a strength. It is also a very simple system to...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

I like knowing whether a provider has received and read the message I sent to them. TigerConnect's...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

TigerConnect has been a wonderful partner. We have requested a lot of enhancements that would...

Feb 2022
||
(0)
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VP/Other Executive

Future Outlook

Clinical Collaboration Platform may be replaced with a product from our EHR vendor because they...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

There are challenges with some available components. There are certain things we can't do in...

Feb 2022
||
(0)
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CMIO

Service and Support

TigerConnect has been a great vendor to work with. They continue to evolve as a company and offer...

Feb 2022
||
(0)
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CMIO

Interfacing and Integration

In the past, we used a product that was not integrated with our identity and access management...

Feb 2022
||
(0)
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CMIO

Technology

We have occasional instances of downtime with the product, but those instances are very short....

Feb 2022
||
(0)
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CMIO

Service and Support

The vendor’s support has been a little slow. The support team could be speedier. The support is...

Feb 2022
||
(0)
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Manager

Service and Support

I deal with the TigerConnect help desk, and they have been pretty helpful whenever I have called...

Feb 2022
||
(0)
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Manager

Other Observations & Comments

From what I have heard, my organization may be moving to another messaging system. We merged with...

Feb 2022
||
(0)
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Manager

Lessons Learned

If I were running my own company and all I wanted to do was messaging, I would consider the product....

Feb 2022
||
(0)
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Manager

Implementation and Training

I have not had any additional training on the system. The vendor did the initial training, but there...

Feb 2022
||
(0)
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Director

Relationship

I have always loved Clinical Collaboration Platform; I really am a raving fan, and there are...

Feb 2022
||
(0)
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Director

Relationship

In our long relationship with Clinical Collaboration Platform, we have only ever had one glitch that...

Feb 2022
||
(0)
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Nurse

Functionality and Upgrades

I like the functionality of the Clinical Collaboration Platform software and all of the...

Feb 2022
||
(0)
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Nurse

Functionality and Upgrades

We have a calling feature added to our Clinical Collaboration Platform. This is a great feature when...

Feb 2022
||
(0)
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Nurse

Functionality and Upgrades

The Clinical Collaboration Platform solution is easy to use and is a very savvy system. My nurses...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor is proactive. They have automated emails that come out whenever there are issues with the...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

I have never had to reach out to anyone for support other than the people at the vendor's help desk....

Feb 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We have interfaces built into the product, so information does get exchanged. The integration is...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

Typically, when we put in a ticket, which is not very often, we don't get a really clear answer from...

Feb 2022
||
(0)
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CIO

Future Outlook

TigerConnect has a good vision and road map. We may consider a full suite of products with them to...

Feb 2022
||
(0)
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CIO

Other Observations & Comments

Based on how much we have implemented, the wind is blowing toward using our EMR vendor's system in...

Feb 2022
||
(0)
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CIO

Functionality and Upgrades

We are trying to consolidate a lot of components of our messaging and on-call schedule. The operator...

Feb 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

TigerConnect does not nickel-and-dime, but by the time we buy the components of the suite that we...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The last time anyone from TigerConnect came to us was during a big upgrade, and that went really...

Jan 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

There was a time a few years ago when we thought about moving to other solutions, but then we...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

TigerConnect has always had really good service. The ticketing by email is good, and TigerConnect...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The functionality and overall look of the app are very simple, clean, and easy to use. I definitely...

Jan 2022
||
(0)
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Nurse

ROI / Cost (care and feeding)

The product is good, stable, and used widely. Providers and nurses can message in an encrypted...

Jan 2022
||
(0)
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Nurse

ROI / Cost (care and feeding)

The system tends to be a bit expensive. We really need to watch what we are spending on Clinical...

Jan 2022
||
(0)
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 or  to see details.

Nurse

Interfacing and Integration

The system is not integrated, but I would like it to be.

Jan 2022
||
(0)
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Nurse

Relationship

We deal with people at the vendor organization who can get us the help we need pretty quickly.

Jan 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Clinical Collaboration Platform is reliable. Our providers use it all the time, and I get no...

Jan 2022
||
(0)
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