TigerConnect Clinical Collaboration Platform Commentary
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Paul Hess
Research Director
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User Commentary

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CMIO

Loyalty

The reason why we went to TigerConnect years ago was that we had to have a way to send COVID-19 lab...

Jun 2024
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CMIO

Product

In TigerConnect Clinical Collaboration Platform, whenever we upload a file, we have to select each...

Jun 2024
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CMIO

Relationship

TigerConnect doesn't have a representative that communicates with me anymore. That died a while...

Jun 2024
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(0)
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CMIO

Culture, Loyalty

I would tell someone looking at TigerConnect Clinical Collaboration Platform that depending on their...

Jun 2024
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CMIO

Product

The biggest challenge we see is that TigerConnect's platform is not tied into the EHR. It lives...

May 2024
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CMIO

Culture, Value

In the past when we were early customers, TigerConnect did stuff for us. But now if I wanted to get...

May 2024
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CMIO

Operations

TigerConnect is not training us; it is like we are training them.

May 2024
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CMIO

Product

TigerConnect meets my needs for insecure messaging, but there are some other sort of parallel...

May 2024
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CMIO

Relationship

The TigerConnect platform is for internal communications, and it comes with good support....

May 2024
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VP/Other Executive

Relationship, Product

TigerConnect is keeping to the status quo. Things are good with them. We haven't had any problems or...

Apr 2024
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VP/Other Executive

Loyalty, Value

We have been exploring a bit. We might stop using TigerConnect's system. That would be a really big...

Apr 2024
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VP/Other Executive

Loyalty, Product

When calls come in from patients, our answering service will send messages to our on-call staff...

Apr 2024
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VP/Other Executive

Product

With the system, I can send a priority message, and the alert for that message will be really loud....

Apr 2024
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Manager

Product, Value

The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...

Apr 2024
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Manager

Operations

What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...

Apr 2024
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VP/Other Executive

Operations, Product, Value

TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...

Apr 2024
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CIO

Product

The system's biggest benefits are its ease of use and security. Its interface is nice. The system...

Mar 2024
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CIO

Loyalty, Product

All of the system's messages are encrypted. There is a feature to delete messages after a period of...

Mar 2024
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CIO

Loyalty, Relationship, Product

I would improve the vendor's escalation process for messages. TigerConnect's system has some...

Mar 2024
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CIO

Product

I would like to have a more efficient way of extracting data. The vendor could provide an interface...

Mar 2024
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Director

Product

The product is easy to use for anyone who needs to log in, click around, and send messages.

Mar 2024
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CIO

Product

Without TigerConnect Clinical Collaboration Platform, we would have a big challenge. We need an easy...

Mar 2024
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CIO

Product, Value

TigerConnect Clinical Collaboration Platform solves massive problems. It saves lives. It is amazing....

Mar 2024
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Manager

Product

TigerConnect Clinical Collaboration Platform is HIPAA compliant, so all the providers and their end...

Mar 2024
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Manager

Product

It would be great if TigerConnect Clinical Collaboration Platform had an interface with an EMR so...

Mar 2024
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Director

Loyalty, Product, Value

Before we had TigerConnect's system, we used Google Hangouts. I prefer TigerConnect's system because...

Feb 2024
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Director

Product

When we signed up for the system, we loved the idea of being able to access and use the system's...

Feb 2024
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Director

Culture, Value

The vendor charges per user. If we want to add additional features, there is a fee for each...

Feb 2024
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Director

Loyalty

TigerConnect's system is one of the only systems we have that is still essentially the same as it...

Feb 2024
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Director

Culture, Relationship

We get emails when TigerConnect is going to be closed or when they will be doing an upgrade. The...

Feb 2024
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Director

Product

The messages within TigerConnect's system are dark. They are bolded until I look at them. But if I...

Feb 2024
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Director

Culture, Value

I would not purchase TigerConnect's product again if the decision were mine. We get the same canned...

Feb 2024
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Director

Operations

The whole training piece is not really there with TigerConnect. We get something that says we can...

Feb 2024
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Director

Operations, Product

TigerConnect's product is really easy to install and start working with because it works a lot like...

Feb 2024
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Director

Relationship, Operations

TigerConnect could do better at understanding what we need and actually doing it instead of us...

Feb 2024
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Director

Relationship, Product

If an organization doesn't need to find their old messages again very easily or if their people...

Feb 2024
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Director

Culture, Product

We have no issues with TigerConnect’s upgrades. The product works exactly as the vendor says it...

Jan 2024
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CMO

Product

We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...

Jan 2024
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CMO

Product

We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...

Jan 2024
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CMO

Relationship

We don’t have too much executive involvement from TigerConnect. The people that we work with at...

Jan 2024
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CMO

Loyalty, Product

We are using the TigerConnect platform for medical staff communication, and the medical staff is...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...

Jan 2024
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Analyst/Coordinator

Relationship

TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...

Jan 2024
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Analyst/Coordinator

Loyalty

Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

There is always room for improvement. There are little things that TigerConnect can improve upon as...

Jan 2024
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VP/Other Executive

Product

The system's biggest strengths are its ease of use and uptime. The system is very stable. We use it...

Jan 2024
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VP/Other Executive

Relationship, Product

The biggest thing TigerConnect could do to improve our experience would be to lock down the ability...

Jan 2024
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VP/Other Executive

Relationship

The only people from TigerConnect who we work with are our support person and our salesperson. Those...

Jan 2024
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VP/Other Executive

Relationship

We are not really having a lot of challenges using TigerConnect's system. We use it for secure...

Jan 2024
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VP/Other Executive

Product

TigerConnect could improve their reporting. There are some pretty simple reports that I can't get....

Jan 2024
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Director

Operations, Product

The product gives our people the means to communicate with each other. It doesn't have any...

Dec 2023
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Director

Product

We would buy the product again. We don't just use the system during the workday for confidential...

Dec 2023
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Director

Culture, Value

We have no issues with the vendor's charges. We would definitely recommend the product.

Dec 2023
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Director

Loyalty, Product

There are one or two spots where we feel like TigerConnect’s escalation module within the software...

Oct 2023
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Director

Loyalty, Relationship, Product

There are some features that have lagged a little more than we expected, so the vendor is not...

Oct 2023
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Director

Loyalty

TigerConnect's product seems to be the go-to platform for most physicians; it is safe and secure. We...

Oct 2023
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Director

Operations

I am extremely satisfied with TigerConnect’s training; the product is straightforward and easy to use....

Oct 2023
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(0)
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Director

Value

At one time, the vendor was nickel-and-diming us. But once we signed the contract, they stopped...

Oct 2023
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Director

Loyalty, Relationship

It is important for the vendor to understand our perspective, our methodology for revenue...

Oct 2023
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Director

Product

I think the vendor has a limitation on the number of scheduling systems they can integrate their...

Oct 2023
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Director

Relationship, Product

One outcome of the product is the immediate attention that can be sought from the service provider....

Oct 2023
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Manager

Loyalty, Product, Value

We are no longer using pagers or organization-purchased phones because we are using TigerConnect's...

Sep 2023
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Manager

Relationship, Operations

TigerConnect has a good implementation team, and their product is good. They have great resources...

Sep 2023
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(0)
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Manager

Product, Value

TigerConnect's system has definitely helped us move patients around our facility by connecting our...

Sep 2023
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Analyst/Coordinator

Relationship, Product, Value

TigerConnect's team has been wonderful. We have been able to transition all of our clinical codes...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Product

I know that the vendor has been working really hard on messages that repeat regardless of whether...

Aug 2023
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Analyst/Coordinator

Product

It would be helpful if we could get better information from the vendor on reporting analytics. Right...

Aug 2023
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(0)
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Analyst/Coordinator

Product

One thing that people need to understand before going into TigerConnect's system is that it lends...

Aug 2023
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Analyst/Coordinator

Relationship

We have seen some longstanding errors on the more technical things in the system, but overall,...

Aug 2023
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Analyst/Coordinator

Product, Value

The direct communication that the system offers plays a huge role for us. We don't have to look at...

Aug 2023
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VP/Other Executive

Operations, Product

One thing I didn't like about TigerConnect's solution is that we couldn't send things in bulk. If we...

Aug 2023
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(0)
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VP/Other Executive

Culture

During our first year of using TigerConnect's solution, we reached out to the salesperson and never...

Aug 2023
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(0)
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VP/Other Executive

Loyalty

TigerConnect has been pretty good. They offered us the ability to send things through secure text...

Aug 2023
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(0)
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CIO

Product

It would be nice if everything were in TigerConnect Clinical Collaboration Platform, but the...

Jul 2023
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CIO

Value

We're open to looking at alternatives. TigerConnect is much more expensive than some of their...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship, Product, Value

TigerConnect has really helped us home in on having a single platform where we do most of our...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

We partner with TigerConnect, and they have been willing to collaborate with us to improve their...

Jul 2023
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(0)
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Analyst/Coordinator

Operations

Sometimes training with TigerConnect falls to the wayside because they are continually innovating....

Jul 2023
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(0)
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Director

Product

The product is easy to use, but it still has some bugs in it, and it is quite unpleasant when those...

Jul 2023
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(0)
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Director

Product

The bugginess, clunkiness, and occasional unreliability of the system are quite frustrating. We have...

Jul 2023
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(0)
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Director

Loyalty, Product

I have been asking for certain enhancements for a couple of years, and those enhancements were...

Jul 2023
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(0)
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Director

Loyalty

The system has an integration with pager systems, and we are very interested in moving away from the...

Jul 2023
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(0)
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Director

Relationship

My sense of the vendor is that there was some sort of restructuring at TigerConnect; maybe it was a...

Jul 2023
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(0)
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Director

Relationship

The same issues frequently come up over and over again. It sometimes feels like we are reinventing...

Jul 2023
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(0)
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Director

Operations, Product

The platform is fairly intuitive, and it does not require much training for the typical users that...

Jul 2023
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(0)
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Director

Culture

The only negative thing I would say about TigerConnect is that their primary pricing strategy has...

Jul 2023
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(0)
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Director

Culture, Loyalty, Relationship

There are very few companies I like working with, but TigerConnect is at the top of my list because...

Jul 2023
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Director

Culture, Relationship

TigerConnect is really good at follow-up, and their customer service team is good and extremely...

Jun 2023
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(0)
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Director

Product

TigerConnect told us that we wouldn’t be missing and dropping texts, and we haven’t been, so the...

Jun 2023
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Director

Value

There are charges for adding any new people and new services in TigerConnect Clinical Collaboration...

Jun 2023
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(0)
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Director

Product

It would be nice if the direct-call feature in TigerConnect Clinical Collaboration Platform were basic....

Jun 2023
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(0)
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VP/Other Executive

Product

TigerConnect's system is super easy to use. In many ways, it mirrors the texting process of a...

Jun 2023
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(0)
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VP/Other Executive

Product

We use TigerConnect's platform every day, all day long, and in lots of different ways. However, we...

Jun 2023
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VP/Other Executive

Product, Value

We have to be careful to make sure that we don't inundate ourselves with the product. We need to...

Jun 2023
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VP/Other Executive

Culture, Product

TigerConnect's system isn't interoperable with the systems that we use. If someone were to send me...

Jun 2023
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Nurse

Product

We use TigerConnect Clinical Collaboration Platform for hospital-wide communication. The product is...

Jun 2023
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(0)
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Manager

Relationship

TigerConnect is always there if we need them, and if anything comes up, they share it with us.

Jun 2023
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(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform has done great, and we all love it. We can communicate...

Jun 2023
||
(0)
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CIO

Product

The system is easy and does everything we need to do. The product works across platforms on a lot of...

Jun 2023
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