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TigerConnect Clinical Collaboration Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product, Value

The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...

Apr 2024
||
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Manager

Operations

What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...

Apr 2024
||
(0)
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VP/Other Executive

Operations, Product, Value

TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...

Apr 2024
||
(0)
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CIO

Product

The system's biggest benefits are its ease of use and security. Its interface is nice. The system...

Mar 2024
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CIO

Loyalty, Product

All of the system's messages are encrypted. There is a feature to delete messages after a period of...

Mar 2024
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(0)
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CIO

Loyalty, Relationship, Product

I would improve the vendor's escalation process for messages. TigerConnect's system has some...

Mar 2024
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(0)
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CIO

Product

I would like to have a more efficient way of extracting data. The vendor could provide an interface...

Mar 2024
||
(0)
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Director

Product

The product is easy to use for anyone who needs to log in, click around, and send messages.

Mar 2024
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(0)
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CIO

Product

Without TigerConnect Clinical Collaboration Platform, we would have a big challenge. We need an easy...

Mar 2024
||
(0)
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CIO

Product, Value

TigerConnect Clinical Collaboration Platform solves massive problems. It saves lives. It is amazing....

Mar 2024
||
(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform is HIPAA compliant, so all the providers and their end...

Mar 2024
||
(0)
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Manager

Product

It would be great if TigerConnect Clinical Collaboration Platform had an interface with an EMR so...

Mar 2024
||
(0)
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Director

Loyalty, Product, Value

Before we had TigerConnect's system, we used Google Hangouts. I prefer TigerConnect's system because...

Feb 2024
||
(0)
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Director

Product

When we signed up for the system, we loved the idea of being able to access and use the system's...

Feb 2024
||
(0)
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Director

Culture, Value

The vendor charges per user. If we want to add additional features, there is a fee for each...

Feb 2024
||
(0)
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Director

Loyalty

TigerConnect's system is one of the only systems we have that is still essentially the same as it...

Feb 2024
||
(0)
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Director

Culture, Relationship

We get emails when TigerConnect is going to be closed or when they will be doing an upgrade. The...

Feb 2024
||
(0)
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Director

Product

The messages within TigerConnect's system are dark. They are bolded until I look at them. But if I...

Feb 2024
||
(0)
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Director

Culture, Value

I would not purchase TigerConnect's product again if the decision were mine. We get the same canned...

Feb 2024
||
(0)
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Director

Operations

The whole training piece is not really there with TigerConnect. We get something that says we can...

Feb 2024
||
(0)
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Director

Operations, Product

TigerConnect's product is really easy to install and start working with because it works a lot like...

Feb 2024
||
(0)
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Director

Relationship, Operations

TigerConnect could do better at understanding what we need and actually doing it instead of us...

Feb 2024
||
(0)
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Director

Relationship, Product

If an organization doesn't need to find their old messages again very easily or if their people...

Feb 2024
||
(0)
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Director

Culture, Product

We have no issues with TigerConnect’s upgrades. The product works exactly as the vendor says it...

Jan 2024
||
(0)
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CMO

Product

We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...

Jan 2024
||
(0)
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CMO

Product

We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...

Jan 2024
||
(0)
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CMO

Relationship

We don’t have too much executive involvement from TigerConnect. The people that we work with at...

Jan 2024
||
(0)
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CMO

Loyalty, Product

We are using the TigerConnect platform for medical staff communication, and the medical staff is...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

There is always room for improvement. There are little things that TigerConnect can improve upon as...

Jan 2024
||
(0)
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VP/Other Executive

Product

The system's biggest strengths are its ease of use and uptime. The system is very stable. We use it...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

The biggest thing TigerConnect could do to improve our experience would be to lock down the ability...

Jan 2024
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(0)
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VP/Other Executive

Relationship

The only people from TigerConnect who we work with are our support person and our salesperson. Those...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

We are not really having a lot of challenges using TigerConnect's system. We use it for secure...

Jan 2024
||
(0)
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VP/Other Executive

Product

TigerConnect could improve their reporting. There are some pretty simple reports that I can't get....

Jan 2024
||
(0)
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Director

Operations, Product

The product gives our people the means to communicate with each other. It doesn't have any...

Dec 2023
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(0)
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Director

Product

We would buy the product again. We don't just use the system during the workday for confidential...

Dec 2023
||
(0)
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Director

Culture, Value

We have no issues with the vendor's charges. We would definitely recommend the product.

Dec 2023
||
(0)
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Director

Loyalty, Product

There are one or two spots where we feel like TigerConnect’s escalation module within the software...

Oct 2023
||
(0)
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Director

Loyalty, Relationship, Product

There are some features that have lagged a little more than we expected, so the vendor is not...

Oct 2023
||
(0)
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Director

Loyalty

TigerConnect's product seems to be the go-to platform for most physicians; it is safe and secure. We...

Oct 2023
||
(0)
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Director

Operations

I am extremely satisfied with TigerConnect’s training; the product is straightforward and easy to use....

Oct 2023
||
(0)
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Director

Value

At one time, the vendor was nickel-and-diming us. But once we signed the contract, they stopped...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

It is important for the vendor to understand our perspective, our methodology for revenue...

Oct 2023
||
(0)
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Director

Product

I think the vendor has a limitation on the number of scheduling systems they can integrate their...

Oct 2023
||
(0)
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Director

Relationship, Product

One outcome of the product is the immediate attention that can be sought from the service provider....

Oct 2023
||
(0)
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Manager

Loyalty, Product, Value

We are no longer using pagers or organization-purchased phones because we are using TigerConnect's...

Sep 2023
||
(0)
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Manager

Relationship, Operations

TigerConnect has a good implementation team, and their product is good. They have great resources...

Sep 2023
||
(0)
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Manager

Product, Value

TigerConnect's system has definitely helped us move patients around our facility by connecting our...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product, Value

TigerConnect's team has been wonderful. We have been able to transition all of our clinical codes...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I know that the vendor has been working really hard on messages that repeat regardless of whether...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

It would be helpful if we could get better information from the vendor on reporting analytics. Right...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

One thing that people need to understand before going into TigerConnect's system is that it lends...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

We have seen some longstanding errors on the more technical things in the system, but overall,...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

The direct communication that the system offers plays a huge role for us. We don't have to look at...

Aug 2023
||
(0)
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VP/Other Executive

Operations, Product

One thing I didn't like about TigerConnect's solution is that we couldn't send things in bulk. If we...

Aug 2023
||
(0)
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VP/Other Executive

Culture

During our first year of using TigerConnect's solution, we reached out to the salesperson and never...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty

TigerConnect has been pretty good. They offered us the ability to send things through secure text...

Aug 2023
||
(0)
 Thank you  Helpful

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CIO

Product

It would be nice if everything were in TigerConnect Clinical Collaboration Platform, but the...

Jul 2023
||
(0)
 Thank you  Helpful

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CIO

Value

We're open to looking at alternatives. TigerConnect is much more expensive than some of their...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product, Value

TigerConnect has really helped us home in on having a single platform where we do most of our...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We partner with TigerConnect, and they have been willing to collaborate with us to improve their...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

Sometimes training with TigerConnect falls to the wayside because they are continually innovating....

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Product

The product is easy to use, but it still has some bugs in it, and it is quite unpleasant when those...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Product

The bugginess, clunkiness, and occasional unreliability of the system are quite frustrating. We have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I have been asking for certain enhancements for a couple of years, and those enhancements were...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The system has an integration with pager systems, and we are very interested in moving away from the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My sense of the vendor is that there was some sort of restructuring at TigerConnect; maybe it was a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The same issues frequently come up over and over again. It sometimes feels like we are reinventing...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

The platform is fairly intuitive, and it does not require much training for the typical users that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The only negative thing I would say about TigerConnect is that their primary pricing strategy has...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship

There are very few companies I like working with, but TigerConnect is at the top of my list because...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

TigerConnect is really good at follow-up, and their customer service team is good and extremely...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

TigerConnect told us that we wouldn’t be missing and dropping texts, and we haven’t been, so the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There are charges for adding any new people and new services in TigerConnect Clinical Collaboration...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It would be nice if the direct-call feature in TigerConnect Clinical Collaboration Platform were basic....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

TigerConnect's system is super easy to use. In many ways, it mirrors the texting process of a...

Jun 2023
||
(0)
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VP/Other Executive

Product

We use TigerConnect's platform every day, all day long, and in lots of different ways. However, we...

Jun 2023
||
(0)
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VP/Other Executive

Product, Value

We have to be careful to make sure that we don't inundate ourselves with the product. We need to...

Jun 2023
||
(0)
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VP/Other Executive

Culture, Product

TigerConnect's system isn't interoperable with the systems that we use. If someone were to send me...

Jun 2023
||
(0)
 Thank you  Helpful

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Nurse

Product

We use TigerConnect Clinical Collaboration Platform for hospital-wide communication. The product is...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

TigerConnect is always there if we need them, and if anything comes up, they share it with us.

Jun 2023
||
(0)
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Manager

Product

TigerConnect Clinical Collaboration Platform has done great, and we all love it. We can communicate...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The system is easy and does everything we need to do. The product works across platforms on a lot of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

TigerConnect doesn’t deliver things based on their promised timelines. I will give TigerConnect some...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are struggling with the usability and reliability of TigerConnect Clinical Collaboration...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The biggest shortcoming of TigerConnect Clinical Collaboration Platform is its reliability. We could...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We recently had a call with a peer, and I did not recommend TigerConnect Clinical Collaboration...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

TigerConnect is accessible. They are responsive to communication, and most of the time, they are...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Product

TigerConnect Clinical Collaboration Platform has a nice GUI and front end that are modern and...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Product

We would like to see TigerConnect improve their system's scheduling part. We always have issues with...

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

Messages don't stay in the system for more than five days. There may be a way for us to increase...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We have had issues with the number of licenses that we can get with TigerConnect's platform. That...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

TigerConnect's product is a two-way product when it comes to communication. We can send all of our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

The TigerConnect platform is a really great way to make sure that we are communicating quickly with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is great and seems to be doing what it is supposed to be doing. The tool is simple. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

At the moment, we are going to continue using the product. The EMR we are moving to has a lot of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

TigerConnect’s initial training was good. The product is simple, and there is no ongoing training....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product, Value

The TigerConnect platform is a really good communication tool. It is used extensively in the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We only have messages for 10 days, and I wish the tool kept the texts longer so that we could see a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the product's confidentiality and ease of use. The system is very user friendly, and I like...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product lags sometimes. The system has had a delay since the most recent update. When I click on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I open up tickets with the vendor’s support team, and they reach out to me immediately to tell me...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

TigerConnect Clinical Collaboration Platform has become the organization's synchronous clinical and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Bringing together TigerConnect’s various components into a more singular offering rather than having...

May 2023
||
(0)
 Thank you  Helpful

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