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KLAS Research Director - Paul Hess
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Director

TigerText is part of our long-term plans because it has grown so much. TigerText provides the...

May 2021
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Director

The vendor has been very good to us as a hospital. We have only been using TigerConnect's messaging...

May 2021
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Director

I like TigerText's ease of use. The system is simple. When we are working with doctors and nurses,...

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Director

The vendor's code structure is not too bad for basic functionality. Nobody in our organization...

Apr 2021
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Manager

TigerConnect’s support people are quick and helpful. The company is still small enough that they are...

Apr 2021
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Manager

The upgrades are unattended. We just deal with the upgrades ourselves. There is a thick client that...

Apr 2021
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Manager

A lot of things are possible with integration. Our EMR system has limitations, but there are a lot...

Apr 2021
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Manager

TigerConnect is definitely adding new things all the time. We haven't taken advantage of all of...

Apr 2021
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CMO

This product is excellent in terms of creating communication workflows, but there are some...

Apr 2021
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CMO

The vendor has supported us in the past, and they respond well to our issues and requests. They have...

Apr 2021
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CMO

Overall, the product is well received. The asynchronous communication has improved. In some areas,...

Apr 2021
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CMO

Our relationship with TigerConnect is superficial. We aren't planning on continuing to use...

Apr 2021
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Director

TigerConnect is part of our long-term plans right now. We have invested a lot of time into...

Mar 2021
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Director

TigerConnect was really good during the implementation. We put a lot of people on the...

Mar 2021
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Director

TigerConnect was very aggressive about their new technology before the COVID-19 pandemic. The...

Mar 2021
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Director

We haven't really monitored any outcomes with TigerText. We just have anecdotal notes about the...

Mar 2021
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Director

The product is easy to use. We can use the system either from a phone or from a desktop, and that is...

Mar 2021
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CMIO

TigerText works. It is good. We are not leveraging what we should be mostly because of...

Mar 2021
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Director

TigerText is very fast. It is perfect for doctors. TigerText has got some good bells and whistles,...

Mar 2021
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Director

TigerText is very intuitive. It is just like text messaging. I really love its role feature. With...

Mar 2021
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Director

TigerConnect always listens to their customers. They ask us to share ideas, and then we can see...

Mar 2021
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CMIO

TigerText is very intuitive and reliable. We have basically replaced most of our pagers with...

Mar 2021
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CMIO

TigerConnect’s implementation services are good. The training could be better. The vendor could have...

Mar 2021
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Analyst/Coordinator

We have a really great partnership with TigerConnect. They have been one of the best vendors that we...

Feb 2021
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Analyst/Coordinator

TigerConnect has an excellent implementation team. We have implemented multiple things since we went...

Feb 2021
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Analyst/Coordinator

The vendor engages with us on a regular basis and looks forward to where our hospital is going. The...

Feb 2021
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Analyst/Coordinator

TigerConnect has been an incredibly tremendous partner throughout the COVID-19 pandemic. We went...

Feb 2021
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Analyst/Coordinator

TigerText is used for secure messaging. The system can do two-way role integration, and that is...

Feb 2021
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Director

We had TigerConnect give us a little trial-run period that mostly consisted of the physicians...

Feb 2021
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Director

We did not purchase the voice-over IP component from TigerConnect, so we are not able to make phone...

Feb 2021
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Director

With TigerConnect, we get the feeling that we are working with an agile company from Silicon Valley...

Feb 2021
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Director

If we can free up resources that we have been devoting to maintain our old system and double down on...

Feb 2021
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Director

A positive outcome has certainly been improved communication between nurses and providers with...

Feb 2021
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Manager

I like that TigerText is secure and that there is a high-priority function. That is a great form of...

Feb 2021
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Director

I have been fortunate enough to see TigerConnect deliver on their promises. Anytime I ask the vendor...

Feb 2021
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Director

Sometimes when TigerConnect talks to our business partners, I don't think they really touch the...

Feb 2021
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Director

We are not integrating our interoperability into the product. That is one of the areas that I would...

Feb 2021
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Director

TigerConnect does not essentially meet all of our needs today. There are some hiccups. The vendor is...

Feb 2021
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Director

I have been asking TigerConnect to show me tangible outcomes. They seem to know that this product...

Feb 2021
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Director

What I really like about TigerText is the simplicity and that it is helping our healthcare system....

Feb 2021
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Analyst/Coordinator

There is an issue with building users in the program because there is only so much we can do at the...

Jan 2021
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Analyst/Coordinator

The biggest thing about TigerText that I would promote to others is the ability to be HIPAA...

Jan 2021
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Analyst/Coordinator

TigerText is a very intuitive program. It is very user friendly. We barely have to show new...

Jan 2021
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Director

The enhancements that we have had are so simple, and the product is so user friendly. It hasn't been...

Jan 2021
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Director

We added voice and video functionality recently, and the vendor did upcharge with that, but I was...

Jan 2021
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Director

The vendor doesn’t do a good job of communicating enhancements to current customers. If I am lucky,...

Jan 2021
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Director

I think we have only had two instances of downtime, and that is really remarkable. I never have to...

Jan 2021
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Director

The vendor offers other platforms, but they are not constantly pushing for us to buy those, and I...

Jan 2021
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Director

Early on, the vendor's executives were highly involved. But now, I can't even say who the executives...

Jan 2021
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Nurse

TigerText allows messages to go to and from our phones and PCs. The system is not within the...

Jan 2021
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Manager

Initially, there were some concerns about people getting the sound settings right, mostly on the...

Jan 2021
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Manager

We can contact anyone within our network without any problems. We are actually hooked into another...

Jan 2021
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Manager

We had to contact the support people early on. They were very helpful. The setup was easy on our...

Jan 2021
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Manager

The vendor’s implementation services were great. It was easy to train the staff on the product. We...

Jan 2021
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Physician

I consider clinical communications software from the technology perspective to be a commodity, just...

Jan 2021
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Physician

With TigerText, it is all about the level of adoption of the system. If an institution has adopted...

Jan 2021
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Physician

If TigerText were configured in such a way that it was deeply integrated with the EMR or scheduling...

Jan 2021
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Physician

TigerConnect has delivered new technology doing a bunch of things with TigerFlow.

Jan 2021
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Physician

The actual relative cost of TigerText pales in comparison to the organizational benefits that we derive....

Jan 2021
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Analyst/Coordinator

If we were buying a solution again, we would probably go with another vendor's solution. We changed...

Jan 2021
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Analyst/Coordinator

We are getting ready to upgrade. We are looking for an improved customer experience and improved...

Jan 2021
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Analyst/Coordinator

The system isn't terribly expensive, but we didn't go all the way with TigerConnect because we...

Jan 2021
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Director

TigerConnect doesn't do regular upgrades. I don't even know whether there are versions to TigerText....

Dec 2020
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Director

TigerConnect does have an interoperability program, but we don't use it. We are really just using...

Dec 2020
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Director

In terms of proactive service, TigerConnect hasn't really had any problems. I don't think that...

Dec 2020
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Physician

When it comes to the ease of use for end users, I can speak to that. The system is just designed...

Dec 2020
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Physician

When I was involved in the implementation side of things, the vendor kept their promises. I can't...

Dec 2020
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Physician

For what I need this product for, TigerText drives outcomes. If I were to recommend this product to...

Dec 2020
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CIO

TigerText absolutely fits the purpose that it was intended for. Our doctors and nurses use TigerText...

Dec 2020
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CIO

The challenge I have with TigerText is the password changes. Users have to change their passwords...

Dec 2020
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Manager

Things have gone really well with TigerText. We have had it for quite a while, and it is used more...

Dec 2020
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Manager

TigerText has a role-based function that we leverage quite a lot. We use it to make a role call. For...

Dec 2020
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Manager

The ability to upload a CSV file could be improved. That process is cumbersome. Having a better...

Dec 2020
(0)
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Manager

We have integration with outside systems, and the integration seems to work pretty well. Integration...

Dec 2020
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Manager

I really appreciate the vendor's support line. They are pretty quick. They get back to us quickly...

Dec 2020
(0)
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Manager

We have definitely leveraged TigerText with outside entities, and that worked pretty well. I don't...

Dec 2020
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Manager

When there is a system-wide problem, there is an email blast that goes out. The vendor is good about...

Dec 2020
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Manager

The cost of TigerText is starting to add up because the system is priced per each person's license....

Dec 2020
(0)
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Manager

The vendor is willing to provide training resources, but we have never needed them. There is a lot...

Dec 2020
(0)
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CIO

TigerConnect is starting to get more into the patient-facing text piece, which is great. The vendor...

Dec 2020
(0)
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Director

We are on the base version of TigerText; we don’t use a lot of it. I know the vendor has evolved...

Dec 2020
(0)
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Director

We have service availability issues with TigerText. The vendor has had some global issues. I...

Dec 2020
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Director

We get support from TigerConnect, and it is fine. I just use my account managers when I need them. I...

Dec 2020
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CMIO

TigerText has some features that haven't been explained well, and that is because TigerConnect is...

Sep 2020
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CMIO

We have single sign-on. That is one point in the integration, but TigerText is not really integrated...

Sep 2020
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Manager

TigerConnect keeps their promises and does not charge us for every little thing when we work on a...

Aug 2020
(0)
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Manager

I don’t really deal with any of the technical pieces of TigerText, but if I have an issue that I...

Aug 2020
(0)
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Manager

Nothing has really changed in the TigerText workflow. We ended up adding some more groups. We...

Aug 2020
(0)
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Manager

I would recommend TigerText to anyone. The program is so simple to use that we really don't need...

Aug 2020
(0)
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Physician

TigerConnect’s support has always been excellent. Training is not something we get for TigerText....

Jul 2020
(0)
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Physician

TigerText just flows very nicely. It gives us all of the perks we like in a messaging app in...

Jul 2020
(0)
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CTO

The vendor avoids charging for every little thing. The vendor doesn't proactively reach out to us a...

Jun 2020
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Manager

The vendor has done a really good job of supporting us during the COVID-19 crisis. We have leveraged...

Jun 2020
(0)
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Manager

Our partnership had a pretty rocky start. There were a couple of things we were trying to implement....

Jun 2020
(0)
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Manager

The vendor has a support team that we can call toll free 24/7. I always get a response immediately....

Jun 2020
(0)
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Manager

We love the product. We were used to another product's secure text messaging feature, so we were...

Jun 2020
(0)
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Manager

The vendor does not keep all promises. They are weird with their sales pitches. We were trying to...

Jun 2020
(0)
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Manager

We have gotten a new account manager, and that person has been really great. Our new account manager...

Jun 2020
(0)
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Manager

The product works well and is so easy to use. There are a few feature requests that some of our...

Jun 2020
(0)
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Manager

There have been a couple of times when we have had big outages, and the product has gone down. We...

Jun 2020
(0)
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Director

TigerConnect does not charge for every little thing. They have some new features, but I am not sure...

May 2020
(0)
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Director

If we make a request to TigerConnect, it has to first get on their road map. Then maybe we will see...

May 2020
(0)
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Director

IT things are changing so rapidly, so it is hard to say that anything, including TigerText, is part...

May 2020
(0)
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Director

Compared to other vendors we work with, TigerConnect has a larger team and more resources and offers...

May 2020
(0)
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Director

TigerConnect’s advertising is bold, and there are some things that the system really doesn't do....

May 2020
(0)
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Director

With a small vendor, any call is a call to the owner. With TigerConnect, the only time I hear from...

May 2020
(0)
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Manager

TigerConnect is focused on healthcare processes. They had nurses who were willing to help with the...

May 2020
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