Thank you !

Access info about Clinical Communications on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Clinical Communications.

Will you help us?

Take A Survey

TigerText
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Clinical Communication Platforms 2021: Improved Efficiency Leading to Concrete Outcomes
Clinical Communication Platforms 2021:
Improved Efficiency Leading to Concrete Outcomes
September 2021
View Report
View Related

Preferences

   Bookmark

Related Blogs

No Failure to Communicate: Clinical Communication Platforms 2020

The Current Landscape of Secure Communication

Secure Comms: An Evolving Healthcare Market

The Explosive Growth of Secure Communication

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Clinical Communications on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Clinical Communications.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Director

TigerConnect's integration is just not as robust as our other vendor’s. It is not the integration...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerText has the same basic secure texting and alerts. TigerConnect is working on some developments...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect is outstanding with support. We actually had calls with them even after the go-live. We...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't really drive the alert functionality very well, but I know organizations that do. Their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TigerText’s functionality exceeds what we purchased. We are on the lowest level; we could get all...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

With cajoling, TigerConnect avoids charging for everything. When we push back on them, they often...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

TigerConnect has to look at the competitive market and ask themselves who else is doing what they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We didn't buy the total package, but all of TigerConnect's marketing materials talk about how the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

From the sales pitch to the initial planning to the preparation for the setup, a lot of negotiations...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

TigerConnect is willing to work and do whatever we need for interoperability across our tools. That...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

TigerText is a beautiful tool. If we didn't have TigerText when I got here, I would have worked to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

If TigerConnect could build a provider schedule into the system, that would be the end game. We want...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The internal person that handles most of the support has always said that TigerConnect is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

TigerConnect still has the look and feel of a small company. They are very in touch with what is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With all the technology, we have issues that come up with the implementations. Anytime we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been satisfied with what we have received from TigerConnect, and we have been able to expand...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Anytime we come to TigerConnect with an idea or technical issue, they keep us up to date and in the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect doesn't charge for every little thing. We have been charged one price for all of the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution has developed some glitches that the vendor hasn't been able to fix. That has been...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, TigerText is excellent. I like its ease of use, intuitive design, and communication support....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

TigerText works very well. It is simple to use, and it is amazing how meaningful such a simple...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect doesn't avoid charging us. They started branding everything so that every module has...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect had a good implementation. I would give them a lukewarm score for the actual training...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect messed up. They had a pretty robust platform, and then they made a bunch of changes,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can't find what we want in TigerText. If we search for a specific specialty, we expect to find...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a list of many outstanding functionality requests with TigerConnect. Some of the requests...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give TigerConnect good marks for their support. They are very responsive, and they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect has definitely accepted a challenge and accepted our critiques. The vendor is working...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At this point, I would be leery of recommending TigerText to anyone. I would tell people that it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We chose TigerText because it had a reputation in the space as being further along and more robust...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We definitely benefit from secure messaging. As a tool to be leveraged for secure messaging and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The basic functionality of TigerText is secure messaging for patient information. It allows us to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we started with TigerText, we also started thinking about some of the other integrations that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TigerText’s integration with our EMR brought in everything as a whole, especially in terms of our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We introduced TigerFlow, which included the roles and assignments of the people on duty. This tool...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We introduced some code notifications in TigerText and TigerFlow. We created a broadcast group with...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TigerText has been simple and user friendly. The support has been outstanding. My representative or...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The option to communicate with platforms deployed at organizations outside of ours is available now...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are gearing up for the next TigerConnect platform, which will provide us with more family and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If a staff member has an iPhone, TigerText is pretty good. It is very user friendly. But the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of TigerText providing measurable outcomes falls on us to get back to the vendor on certain...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We really like TigerText. It is easy to use.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I want to know whether we can do external messages. Currently, we are not using external messaging...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect has good a technical support team that responds and tries to resolve issues....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our previous messaging system was not user friendly at all, so we switched to TigerText. It has been...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect charges us only once, and they don't have a lot of add-ons either.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

TigerText's ease of implementation helped it stand out from other solutions. The vendor allowed us...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are very happy with TigerText because it works very well. The solution is reliable and seamless....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

TigerConnect is a fairly agile company. They adopt customer recommendations fairly quickly. Their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I am worried about TigerConnect. Other companies are moving very aggressively into the secure...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerText is part of our long-term plans because it has grown so much. TigerText provides the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been very good to us as a hospital. We have only been using TigerConnect's messaging...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like TigerText's ease of use. The system is simple. When we are working with doctors and nurses,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's code structure is not too bad for basic functionality. Nobody in our organization...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TigerConnect’s support people are quick and helpful. The company is still small enough that they are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upgrades are unattended. We just deal with the upgrades ourselves. There is a thick client that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of things are possible with integration. Our EMR system has limitations, but there are a lot...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TigerConnect is definitely adding new things all the time. We haven't taken advantage of all of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

This product is excellent in terms of creating communication workflows, but there are some...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The vendor has supported us in the past, and they respond well to our issues and requests. They have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Overall, the product is well received. The asynchronous communication has improved. In some areas,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Our relationship with TigerConnect is superficial. We aren't planning on continuing to use...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect is part of our long-term plans right now. We have invested a lot of time into...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect was really good during the implementation. We put a lot of people on the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect was very aggressive about their new technology before the COVID-19 pandemic. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't really monitored any outcomes with TigerText. We just have anecdotal notes about the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is easy to use. We can use the system either from a phone or from a desktop, and that is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

TigerText works. It is good. We are not leveraging what we should be mostly because of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerText is very fast. It is perfect for doctors. TigerText has got some good bells and whistles,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerText is very intuitive. It is just like text messaging. I really love its role feature. With...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect always listens to their customers. They ask us to share ideas, and then we can see...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

TigerText is very intuitive and reliable. We have basically replaced most of our pagers with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

TigerConnect’s implementation services are good. The training could be better. The vendor could have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a really great partnership with TigerConnect. They have been one of the best vendors that we...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TigerConnect has an excellent implementation team. We have implemented multiple things since we went...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor engages with us on a regular basis and looks forward to where our hospital is going. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TigerConnect has been an incredibly tremendous partner throughout the COVID-19 pandemic. We went...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TigerText is used for secure messaging. The system can do two-way role integration, and that is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had TigerConnect give us a little trial-run period that mostly consisted of the physicians...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did not purchase the voice-over IP component from TigerConnect, so we are not able to make phone...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With TigerConnect, we get the feeling that we are working with an agile company from Silicon Valley...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we can free up resources that we have been devoting to maintain our old system and double down on...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A positive outcome has certainly been improved communication between nurses and providers with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that TigerText is secure and that there is a high-priority function. That is a great form of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been fortunate enough to see TigerConnect deliver on their promises. Anytime I ask the vendor...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes when TigerConnect talks to our business partners, I don't think they really touch the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not integrating our interoperability into the product. That is one of the areas that I would...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect does not essentially meet all of our needs today. There are some hiccups. The vendor is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been asking TigerConnect to show me tangible outcomes. They seem to know that this product...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

What I really like about TigerText is the simplicity and that it is helping our healthcare system....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is an issue with building users in the program because there is only so much we can do at the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest thing about TigerText that I would promote to others is the ability to be HIPAA...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

TigerText is a very intuitive program. It is very user friendly. We barely have to show new...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The enhancements that we have had are so simple, and the product is so user friendly. It hasn't been...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We added voice and video functionality recently, and the vendor did upcharge with that, but I was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor doesn’t do a good job of communicating enhancements to current customers. If I am lucky,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think we have only had two instances of downtime, and that is really remarkable. I never have to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor offers other platforms, but they are not constantly pushing for us to buy those, and I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Early on, the vendor's executives were highly involved. But now, I can't even say who the executives...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

TigerText allows messages to go to and from our phones and PCs. The system is not within the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, there were some concerns about people getting the sound settings right, mostly on the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can contact anyone within our network without any problems. We are actually hooked into another...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had to contact the support people early on. They were very helpful. The setup was easy on our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s implementation services were great. It was easy to train the staff on the product. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I consider clinical communications software from the technology perspective to be a commodity, just...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

With TigerText, it is all about the level of adoption of the system. If an institution has adopted...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If TigerText were configured in such a way that it was deeply integrated with the EMR or scheduling...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

TigerConnect has delivered new technology doing a bunch of things with TigerFlow.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The actual relative cost of TigerText pales in comparison to the organizational benefits that we derive....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we were buying a solution again, we would probably go with another vendor's solution. We changed...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are getting ready to upgrade. We are looking for an improved customer experience and improved...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system isn't terribly expensive, but we didn't go all the way with TigerConnect because we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect doesn't do regular upgrades. I don't even know whether there are versions to TigerText....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

TigerConnect does have an interoperability program, but we don't use it. We are really just using...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of proactive service, TigerConnect hasn't really had any problems. I don't think that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When it comes to the ease of use for end users, I can speak to that. The system is just designed...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When I was involved in the implementation side of things, the vendor kept their promises. I can't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

For what I need this product for, TigerText drives outcomes. If I were to recommend this product to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

TigerText absolutely fits the purpose that it was intended for. Our doctors and nurses use TigerText...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The challenge I have with TigerText is the password changes. Users have to change their passwords...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things have gone really well with TigerText. We have had it for quite a while, and it is used more...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TigerText has a role-based function that we leverage quite a lot. We use it to make a role call. For...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ability to upload a CSV file could be improved. That process is cumbersome. Having a better...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have integration with outside systems, and the integration seems to work pretty well. Integration...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really appreciate the vendor's support line. They are pretty quick. They get back to us quickly...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have definitely leveraged TigerText with outside entities, and that worked pretty well. I don't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When there is a system-wide problem, there is an email blast that goes out. The vendor is good about...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The cost of TigerText is starting to add up because the system is priced per each person's license....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is willing to provide training resources, but we have never needed them. There is a lot...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

TigerConnect is starting to get more into the patient-facing text piece, which is great. The vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are on the base version of TigerText; we don’t use a lot of it. I know the vendor has evolved...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have service availability issues with TigerText. The vendor has had some global issues. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get support from TigerConnect, and it is fine. I just use my account managers when I need them. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​