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TigerText Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
The enhancements that we have had are so simple, and the product is so user friendly. It hasn't been...
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Director
ROI / Cost (care and feeding)
We added voice and video functionality recently, and the vendor did upcharge with that, but I was...
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Director
Service and Support
The vendor doesn’t do a good job of communicating enhancements to current customers. If I am lucky,...
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Director
Other Observations & Comments
I think we have only had two instances of downtime, and that is really remarkable. I never have to...
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Director
Technology
The vendor offers other platforms, but they are not constantly pushing for us to buy those, and I...
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Director
Relationship
Early on, the vendor's executives were highly involved. But now, I can't even say who the executives...
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Nurse
Functionality and Upgrades
TigerText allows messages to go to and from our phones and PCs. The system is not within the...
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Manager
Functionality and Upgrades
Initially, there were some concerns about people getting the sound settings right, mostly on the...
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Manager
Service and Support
We can contact anyone within our network without any problems. We are actually hooked into another...
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Manager
Service and Support
We had to contact the support people early on. They were very helpful. The setup was easy on our...
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Manager
Implementation and Training
The vendor’s implementation services were great. It was easy to train the staff on the product. We...
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Physician
Functionality and Upgrades
I consider clinical communications software from the technology perspective to be a commodity, just...
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Physician
Other Observations & Comments
With TigerText, it is all about the level of adoption of the system. If an institution has adopted...
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Physician
Interfacing and Integration
If TigerText were configured in such a way that it was deeply integrated with the EMR or scheduling...
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Physician
Technology
TigerConnect has delivered new technology doing a bunch of things with TigerFlow.
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Physician
ROI / Cost (care and feeding)
The actual relative cost of TigerText pales in comparison to the organizational benefits that we derive....
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Analyst/Coordinator
Other Observations & Comments
If we were buying a solution again, we would probably go with another vendor's solution. We changed...
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Analyst/Coordinator
Functionality and Upgrades
We are getting ready to upgrade. We are looking for an improved customer experience and improved...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The system isn't terribly expensive, but we didn't go all the way with TigerConnect because we...
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Director
Technology
TigerConnect doesn't do regular upgrades. I don't even know whether there are versions to TigerText....
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Director
Functionality and Upgrades
TigerConnect does have an interoperability program, but we don't use it. We are really just using...
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Director
Service and Support
In terms of proactive service, TigerConnect hasn't really had any problems. I don't think that...
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Physician
Functionality and Upgrades
When it comes to the ease of use for end users, I can speak to that. The system is just designed...
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Physician
Functionality and Upgrades
When I was involved in the implementation side of things, the vendor kept their promises. I can't...
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Physician
Functionality and Upgrades
For what I need this product for, TigerText drives outcomes. If I were to recommend this product to...
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CIO
ROI / Cost (care and feeding)
TigerText absolutely fits the purpose that it was intended for. Our doctors and nurses use TigerText...
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CIO
Functionality and Upgrades
The challenge I have with TigerText is the password changes. Users have to change their passwords...
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Manager
Functionality and Upgrades
Things have gone really well with TigerText. We have had it for quite a while, and it is used more...
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Manager
Functionality and Upgrades
TigerText has a role-based function that we leverage quite a lot. We use it to make a role call. For...
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Manager
Functionality and Upgrades
The ability to upload a CSV file could be improved. That process is cumbersome. Having a better...
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Manager
Interfacing and Integration
We have integration with outside systems, and the integration seems to work pretty well. Integration...
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Manager
Service and Support
I really appreciate the vendor's support line. They are pretty quick. They get back to us quickly...
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Manager
Functionality and Upgrades
We have definitely leveraged TigerText with outside entities, and that worked pretty well. I don't...
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Manager
Relationship
When there is a system-wide problem, there is an email blast that goes out. The vendor is good about...
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Manager
ROI / Cost (care and feeding)
The cost of TigerText is starting to add up because the system is priced per each person's license....
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Manager
Implementation and Training
The vendor is willing to provide training resources, but we have never needed them. There is a lot...
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CIO
Functionality and Upgrades
TigerConnect is starting to get more into the patient-facing text piece, which is great. The vendor...
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Director
Other Observations & Comments
We are on the base version of TigerText; we don’t use a lot of it. I know the vendor has evolved...
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Director
Functionality and Upgrades
We have service availability issues with TigerText. The vendor has had some global issues. I...
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Director
Service and Support
We get support from TigerConnect, and it is fine. I just use my account managers when I need them. I...
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CMIO
Functionality and Upgrades
TigerText has some features that haven't been explained well, and that is because TigerConnect is...
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CMIO
Interfacing and Integration
We have single sign-on. That is one point in the integration, but TigerText is not really integrated...
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Manager
Relationship
TigerConnect keeps their promises and does not charge us for every little thing when we work on a...
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Manager
Service and Support
I don’t really deal with any of the technical pieces of TigerText, but if I have an issue that I...
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Manager
Functionality and Upgrades
Nothing has really changed in the TigerText workflow. We ended up adding some more groups. We...
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Manager
Functionality and Upgrades
I would recommend TigerText to anyone. The program is so simple to use that we really don't need...
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Physician
Service and Support
TigerConnect’s support has always been excellent. Training is not something we get for TigerText....
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Physician
Functionality and Upgrades
TigerText just flows very nicely. It gives us all of the perks we like in a messaging app in...
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CTO
Other Observations & Comments
The vendor avoids charging for every little thing. The vendor doesn't proactively reach out to us a...
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Manager
Service and Support
The vendor has done a really good job of supporting us during the COVID-19 crisis. We have leveraged...
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Manager
Service and Support
Our partnership had a pretty rocky start. There were a couple of things we were trying to implement....
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Manager
Service and Support
The vendor has a support team that we can call toll free 24/7. I always get a response immediately....
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Manager
Functionality and Upgrades
We love the product. We were used to another product's secure text messaging feature, so we were...
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Manager
Service and Support
The vendor does not keep all promises. They are weird with their sales pitches. We were trying to...
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Manager
Relationship
We have gotten a new account manager, and that person has been really great. Our new account manager...
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Manager
Functionality and Upgrades
The product works well and is so easy to use. There are a few feature requests that some of our...
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Manager
Relationship
There have been a couple of times when we have had big outages, and the product has gone down. We...
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Director
Lessons Learned
TigerConnect does not charge for every little thing. They have some new features, but I am not sure...
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Director
Service and Support
If we make a request to TigerConnect, it has to first get on their road map. Then maybe we will see...
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Director
Other Observations & Comments
IT things are changing so rapidly, so it is hard to say that anything, including TigerText, is part...
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Director
Functionality and Upgrades
Compared to other vendors we work with, TigerConnect has a larger team and more resources and offers...
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Director
Functionality and Upgrades
TigerConnect’s advertising is bold, and there are some things that the system really doesn't do....
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Director
Relationship
With a small vendor, any call is a call to the owner. With TigerConnect, the only time I hear from...
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Manager
Functionality and Upgrades
TigerConnect is focused on healthcare processes. They had nurses who were willing to help with the...
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Director
Functionality and Upgrades
If a user has ever used SMS, he or she can easily use TigerText. It is intuitive and has other...
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Director
ROI / Cost (care and feeding)
I don’t ever feel nickel-and-dimed by TigerConnect. Every time I ask for something, it doesn’t seem...
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Director
Functionality and Upgrades
TigerText has driven success for us. Those of us who championed it at my hospital saw roles as a big...
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Director
Functionality and Upgrades
We have a transfer center, and we actually have done some studies of the logistics of...
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Director
Functionality and Upgrades
The product is simple and very intuitive, so it really doesn’t take a lot of training. Some leaders...
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Director
Service and Support
The support we receive is really good. We have an extra level of support with 24/7 rapid response....
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Director
Functionality and Upgrades
We engaged TigerConnect, and I don’t think we have any plans to make a change. There is no other...
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Director
Implementation and Training
TigerConnect’s implementation services were really phenomenal and way better than what I have...
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Director
Functionality and Upgrades
Back in the day, we would get a code and a beep, and we would have to call to find out where the...
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Analyst/Coordinator
Functionality and Upgrades
After consulting with a few vendors, we decided that TigerConnect was the direction that we should...
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Analyst/Coordinator
Interfacing and Integration
Every healthcare institution is looking to first and foremost check the HIPAA-compliance box. Before...
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Analyst/Coordinator
Functionality and Upgrades
We are not putting any information into the EMR from TigerText. We have opted not to. TigerText is a...
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Analyst/Coordinator
Relationship
TigerConnect’s executives are barely involved.
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Analyst/Coordinator
Interfacing and Integration
I don’t have all the details, but I know that there were some complications with some of the...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We underestimated the transformation that a secure messaging platform would bring about in our...
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Analyst/Coordinator
Lessons Learned
There are some organizations that just give customers their technology, and then they are done. But...
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Analyst/Coordinator
Functionality and Upgrades
The basic features that one would typically see in applications like Facebook Messenger, Snapchat,...
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Analyst/Coordinator
Functionality and Upgrades
We are looking to replace our instant-messaging platform with TigerText, but the system is missing a...
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Analyst/Coordinator
Service and Support
We have worked with a large number of different vendors, and their response times and willingness to...
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Physician
Future Outlook
Overall, things have been going very well with TigerText. We are planning on continuing to use the...
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Physician
Service and Support
I deal with a lot of EMR vendors, and typically, they are not very responsive to emails or requests....
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Physician
Service and Support
The vendor tries to improve their product, and there are tangible outcomes in their improvement efforts....
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Physician
Implementation and Training
There haven't been broken promises per se, but the vendor needs to work on the parity of their...
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Physician
Relationship
If the decision were up to me, I would absolutely buy the tool again. TigerConnect is a really...
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Physician
Relationship
The vendor has kept most of the promises they have made to us. They have kept more promises than the...
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Physician
ROI / Cost (care and feeding)
The vendor has worked with us on some things, and they have been very good about not...
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Physician
Technology
The product works as promoted. We do have some difficulties because we have to train differently for...
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Physician
Relationship
The vendor is really not that great about closed-loop communication. When we put in a customer...
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Physician
Relationship
The vendor is planning on delivering some new technology, but they haven’t delivered it yet. The...
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Physician
Relationship
The vendor executives are very involved. I went to a user group meeting, and a lot of the executives...
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Physician
Other Observations & Comments
If the vendor is able to deliver on everything they say they are going to deliver on, our overall...
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Physician
Other Observations & Comments
The vendor is sort of dependent on our scheduling software’s functionality. That is why I can’t give...
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CMIO
Functionality and Upgrades
When we launched TigerText a few years ago, we thought that it might replace pagers. We rapidly...
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CMIO
Functionality and Upgrades
Our previous tool couldn't see the status of the recipient. We would send text messages to people on...
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CMIO
Sales and Contracting
I am surprised that TigerConnect’s development track is not faster than it is. We asked for things...
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CMIO
Interfacing and Integration
We would like the solution to have more fluid integration with Epic’s platform.
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COO
Other Observations & Comments
If all the members of an ACO are on the same EMR platform and there is no population of physicians...
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COO
Functionality and Upgrades
We can push messages from a third-party system through TigerText. Without TigerText, that system...
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COO
ROI / Cost (care and feeding)
Compared to other systems on the market, TigerText is the cheapest and easiest to implement with the...
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COO
ROI / Cost (care and feeding)
We haven’t hit a threshold where I feel that TigerConnect’s pricing is out of hand. The only thing...
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COO
Functionality and Upgrades
Getting physicians to adopt a new technology like TigerText is daunting to say the least. The last...
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COO
Functionality and Upgrades
When we have physician meetings, even after all these years, I see doctors telling other doctors to...
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COO
Functionality and Upgrades
TigerConnect recently added voice chat and video chat. We can have voice conversations right in the...
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COO
Relationship
TigerConnect has evolved and continues to evolve their product. A while back, we gave them a long...
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COO
Other Observations & Comments
The community of TigerConnect users has grown a lot around us. Within the hospital and the health...
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COO
ROI / Cost (care and feeding)
It is not uncommon for a primary care provider and care coordinator to use TigerText to talk about a...
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COO
Functionality and Upgrades
It doesn’t take much to learn the tool. We don’t need TigerConnect to train us. We do all our own...
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COO
Relationship
I can get ahold of a couple of the executives at TigerConnect any time I want. They reach out to me...
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COO
ROI / Cost (care and feeding)
Thanks to TigerText, we can avoid unnecessary emergency visits. I haven’t calculated our ROI because...
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COO
Functionality and Upgrades
I am not a doctor, but I am a TigerText user. And I have found the tool to be beneficial in terms of...
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COO
ROI / Cost (care and feeding)
TigerText is cheap and effective. We have had many great wins. We love it. The doctors love it....
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COO
Interfacing and Integration
TigerText has a super open API. If I really wanted to connect other things in an inpatient workflow...
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Manager
Future Outlook
I was not happy with the initial training and project leader, so I was skeptical at first. However,...
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Manager
Service and Support
We have very few issues, and the issues we do have are usually resolved promptly. The telephone...
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Analyst/Coordinator
Technology
The solution is easy to install and very easy for users to use. There is minimal training required....
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