CaloPix (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Operations
We were trained well on the solution. There were several training workshops, and TRIBUN Health took...
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Product
Sometimes when vendors do demonstrations, the solution looks great, but then the solution doesn't...
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Loyalty, Value
Digital pathology is not an area that helps us make money, but we paid less for CaloPix than we...
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Loyalty, Relationship
TRIBUN Health has been very strategic in helping us with the process of digitalization because they...
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Loyalty, Relationship
We have a good relationship with TRIBUN Health. There were other competitors we met with, and we...
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Relationship
I would still buy CaloPix again. I didn’t think TRIBUN Health would monitor our situation so much or...
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Relationship, Product
I like the design and ergonomics of CaloPix. We can configure it quite easily. Even though we...
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Value
When we began benchmarking, we looked for hidden costs. We didn’t want to end up paying for more...
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Relationship, Product
We are still early in our use of CaloPix, so we have some minor issues that we still need to address...
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Operations, Product
We don't have a lot of options in the system, so people don't get lost on its screens. Overall, our...
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Loyalty, Relationship, Product
We don't have a lot of AI solutions. That is a drawback. TRIBUN Health must move toward integrating...
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Relationship
I am not necessarily optimistic about the world's economic situation and all of the competition in...
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Culture, Value
TRIBUN Health doesn't avoid charging. We pay for things, but when we need assistance, the vendor...
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Relationship
TRIBUN Health's support is very good when we have issues. If there is a problem, TRIBUN Health will...
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Relationship
TRIBUN Health has consistently been there to help us. Things have been good. We are 100% digitized....
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Product
I would choose CaloPix again. We are a very happy customer. I know the vendor has competitors, but...
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Product
CaloPix has interoperability capabilities with one of our other solutions.
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Relationship, Product
CaloPix is intuitive and responsive. I like the communication with the team.
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Product
Ongoing development of AI is an opportunity for product improvement. We would like more integrated...
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Operations, Product
There are a number of versions of the product, and the vendor releases a lot of upgrades. They are...
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Loyalty, Value
We don't use CaloPix very much. We have some people who have completely stopped using the product....
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Operations
If the choice were up to me, I would choose CaloPix. However, I am not the decision maker. That is...
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Relationship, Operations
The vendor does their best to keep promises. They are quite accommodating with charges. Their...
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Loyalty, Product
If we get more scanners and make the pathologists align with going digital, I estimate we will have...
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Relationship
The system is pretty intuitive. The support team is pretty okay and constant.
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Loyalty, Product
I am only partially likely to recommend the system to others; there are still some things we have to...
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Product
My role involves showing everybody the benefits of going digital. But the scanners are not so good,...
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Relationship
There are some things that we have been asking for that the vendor hasn’t provided yet. Most of the...
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Product
Things have been great with CaloPix. We had some issues trying to make CaloPix work in our hospital,...
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Product
We have a huge number of increasing costs related to digitization, and those cause internal...
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Product
There are functionalities that we would like to have but that we can’t have because we use an older...
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Relationship, Operations
TRIBUN Health is responsive because they are a small business. They are very up-to-date in terms of...
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Relationship, Operations
Things are a little complicated because one of our TRIBUN Health contacts left. The training has...
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Product, Value
We are slowly progressing with digitization. Only a small amount is digitized. The storage could...
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Product, Value
There were some initial connection issues to the server. A change TRIBUN Health could make would be...
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Relationship, Product
I like the ease of use and that CaloPix is almost like a real microscope. The vendor has a...
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Operations, Product
I like that the product is user-friendly with a flexible web-based design.
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Product, Value
TRIBUN Health could improve CaloPix by having image analysis tools included in the base product. I...
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Product
An opportunity for product improvement is AI algorithms.
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Relationship, Product
I like that CaloPix is cloud based. TRIBUN Health doesn't need to make any changes to improve our...
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Relationship
The vendor’s main strength is their team's availability and responsiveness.
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Product
Enhancing interoperability with the laboratory information system is an area for improvement for the...
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Relationship
TRIBUN Health's strength is that they have a close, customer-focused relationship. I like that...
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Relationship
The vendor's main strengths are their technical support and their proactive promotion of new products....
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Product
My favorite things about the product are its interoperability and its user-friendly interface.
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Product
TRIBUN Health's biggest opportunity for improving the product is with integrating functional AI...
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Relationship
To improve my experience as a customer, the vendor could provide greater flexibility with software...
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Relationship
TRIBUN Health has been very involved in our digitization process. We have been working together for...
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Operations, Product
If I had to pick again, I would gladly choose CaloPix. We are quite satisfied. The product is very...
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Relationship, Product
TRIBUN Health keeps their promises. Our issues don’t really come from CaloPix; they come more from...
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Loyalty
TRIBUN Health has a few new things that will be implemented soon: QC4Scan and a tool that detects...
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Product
One improvement would be interaction with the machine and more control in the background. We...
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Product
The positive things are that the system actually integrates and that the slides work pretty well,...
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Relationship
One thing I like about TRIBUN Health is that they are really willing to listen to our needs. They...
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Loyalty, Product
CaloPix is integrated with our LIS, and there are quite a lot of things that work well in the system...
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Relationship
There is no proactivity. TRIBUN Health doesn’t monitor our things or infrastructures. They have...
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Loyalty
I’m quite pessimistic, but I hope things will improve and that we will succeed in resolving issues,...
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Relationship
TRIBUN Health's support team is quite good, but it depends on the person. We have found the people...
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Loyalty, Value
We have spent more than we have received on our investment. For CaloPix, the return on investment is...
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Product
TRIBUN Health only operates within working hours, except during an update. Updates have an average...
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Loyalty, Product
Based on all our knowledge, I don't know if we would make the decision to buy CaloPix again. We are...
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Product, Value
I think a tangible result we see is that we have moved to digital platforms. That has allowed us to...
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Operations
There was one implementation that went badly, but after that, the other implementations went well....
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Loyalty
If TRIBUN Health continues to exist and develop things, then CaloPix is part of our long-term plans....
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Relationship
I don’t know if TRIBUN Health has been strategic in assisting us with our change management. At the...
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Value
In regard to charges, TRIBUN Health isn’t annoying. With another vendor of ours, as soon as we pick...
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Operations
TRIBUN Health’s training is good. The person who delivers the training is very good. The training is...
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Relationship
TRIBUN Health is proactive, but it depends on the issue. Sometimes they provide a diagnosis after...
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Product
I have recommended CaloPix to a number of colleagues who have come to visit. But they have not...
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Relationship, Product
We were a bit disappointed to learn that the generic API we use does not work with the version of...
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Product
I like CaloPix a lot. I’m not the only one who likes the design; it is good. I quite like the...
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Relationship
TRIBUN Health is a little less involved than they have been in the past. There are meetings that...
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Relationship, Product
In a nutshell, we have only had a good experience with TRIBUN Health. They have been very helpful...
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Loyalty, Relationship
I would go with TRIBUN Health again because they are a small company that is very focused on the...
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Relationship
TRIBUN Health is based in France, and they initiate their software deployment and everything from...
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Relationship, Product
We had some stability problems with one of our scanners, but the vendor has already put a process in...
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Product
From a lab-user perspective, CaloPix definitely meets our needs, but the pathologists still have...
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Value
Determining our return on investment is difficult because obviously these pieces of software are...
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Loyalty, Value
Everything changed in a good way when we moved to digital pathology. It was a lot of change for the...
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Relationship, Operations
TRIBUN Health provides good training. CaloPix is easy to use. I’m still happy with CaloPix. However,...
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Product
We like that the product has large capacity.
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Product
The vendor could improve rush slide access. We want to have an option for rush slides.
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Product
The product is easy to use, but the vendor could improve it with the integration of reporting models...
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Relationship, Product
TRIBUN Health could improve their ability to deliver. It isn't the solution itself that is the...
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Loyalty, Product
It would be beneficial if we could see more medical techniques and create a hub where we could store...
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