Fovea EHR Archive Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty
I have seen some of Access' road map and been to some customer advisory board meetings. Access has...
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Loyalty, Product
An upgraded patient search function has been key for us lately. It is much easier. It is like doing...
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Loyalty, Relationship
Our relationship with Access has been great, even when the vendor went through some internal changes...
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Loyalty, Product
Beyond the initial archiving of our data, the main outcome we expected from the product was ease of...
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Operations
We don't receive any training from Access. We provide our own training through some documents that...
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Product
Fovea EHR Archive is a web application, and usually the username is built off of someone’s email...
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Product
The features within Fovea EHR Archive mimic those of our former EHR very closely. The users who knew...
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Product
The login functionality through AD works pretty well in Fovea EHR Archive. As part of data security,...
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Relationship
Access’s support team is great, from the head honcho all the way down. If I fire off an email with a...
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Loyalty, Value
Using Fovea EHR Archive has reduced our overall IT costs. We were able to terminate support...
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Relationship
Access is always really eager to help me if they know of a better way to use Fovea EHR Archive. If I...
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Value
We have seen financial value come back to us from using Fovea EHR Archive. The fact that we just had...
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Operations
Access offers little training videos and instructions and things like that, but we almost don't need...
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Product
Fovea EHR Archive is very straightforward and easy to use. Access was able to pull all of the...
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Relationship
Access' customer service team will bend over backwards. They did that from the beginning. When new...
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Value
We are extremely satisfied that we are receiving our money’s worth from Fovea EHR Archive based on...
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Loyalty, Product
We had a lot of systems that needed to be archived, and what drew us to Access was the speed at...
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Operations
When leadership signs contracts and things are ready to go, I feel like the Access implementation...
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Product
Access has definitely gone above and beyond when we have said that we need a certain kind of...
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Culture, Relationship
When we have had to push projects with Access, it has been a mutual push for sure, and everything...
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Relationship
Sometimes, Access doesn't have what we are looking for or wanting right away, but then it becomes...
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Loyalty, Product
We haven't done any research afterward to see whether there is another product, but Fovea EHR...
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Operations, Product
Fovea EHR Archive has a pretty black-and-white utilization. So just the training on how to use it is...
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Relationship
I would tell others that Triyam is going to help lead them through the archival and that they are...
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Value
If we ever find issues on our end, Triyam tries to come up with a solution for them without charging...
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Operations
Triyam has training webinars to cover different things about their tool, and that is nice. The...
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Product
Triyam has made some nice improvements to Fovea EHR Archive. They changed the search function. It...
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Relationship
I haven't had to deal with Triyam's support people much. Whenever something comes up, I work with...
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Relationship
Triyam is proactive when it comes to communicating updates to their system, and they want us to be...
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Relationship
We don't have any support issues. There are mostly just access issues, and Triyam is quick to...
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Operations
What impressed me with Triyam was that when they first brought our data over, we didn't like how it...
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Operations
The vendor’s software is pretty intuitive, so it doesn't require a lot of training. They changed a...
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Loyalty, Relationship, Operations
We were archiving our EHRs into Fovea EHR Archive, and Triyam helped us make the data transition...
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Value
Triyam does avoid charging for everything. They try to be transparent.
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Product
Our customers are happy. I have never had any issues with Fovea EHR Archive. Our customers seem to...
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Relationship, Product
The user base for this product is fairly small, and I don't get a lot of feedback from the users. I...
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Relationship
Triyam is more proactive. They are concerned about Fovea EHR Archive, how it is operating for their...
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Relationship
I have my source contacts, but the emails are floating around. There are levels to communicating...
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Relationship, Operations
I just have to throw our experience back to the people. A few of the individuals that I have had the...
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Value
No one seems to balk at the cost of the product. In a world where the economy is the way it is and...
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Loyalty, Operations
I am not an actual user who would utilize Fovea EHR Archive to go seek out patient data from a...
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Relationship
The vendor's support team is really good. I have someone that I can contact directly to get help,...
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Operations, Product
Fovea EHR Archive is very easy to use. I have only been with my organization for about a year. I was...
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Relationship
I always tell people that when they are doing data archiving with Fovea EHR Archive, they need to...
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Product
Fovea EHR Archive is extremely user friendly. We can easily type in a few letters of a word, and...
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Relationship
I have recommended the product to multiple places already. When I refer people to the product, I...
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Loyalty, Relationship
Fovea EHR Archive was suggested to us, and I know Triyam has since picked up a couple of other...
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Culture, Value
I didn’t find that Triyam charged for every little thing. We had some guesses on the number of...
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Value
From a cash perspective, Fovea EHR Archive costs about one-third of what another vendor wanted to...
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Relationship, Operations
Triyam knew another vendor's product we used well, and that helped. We could give Triyam the...
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Relationship, Operations
From what I saw, Triyam was very good about customizing. We were the slow ones. We loaded something,...
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Relationship
Triyam has come a long way. If I had been asked these questions two years ago, my scores would have...
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Product
The system has worked for us. In healthcare, a lot of applications break or lock up. I don't recall...
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Loyalty
The vendor is incorporating some AI things. We haven't attended any seminars where the vendor has...
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Culture
We haven't had any pain points with the system. The vendor has delivered and met our expectations....
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Relationship, Operations
When I am on customer calls, I focus on customer satisfaction. The vendor truly wants to be our...
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Product
Fovea EHR Archive is built to mirror the vendor's legacy system. Our end users were used to seeing a...
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Relationship
It isn't every day when end users get an email from the CEO and president of an organization asking...
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Loyalty, Operations
Training could be a little better. Triyam doesn’t provide a lot of training documentation. They show...
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Culture, Relationship
Triyam has always treated us well. When we are ready to engage anybody, they are pretty responsive....
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Product, Value
We have a lot of patient records in Fovea EHR Archive, so our medical records people seem to like...
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Culture, Relationship
Triyam has kept all their promises so far. If there winds up being a discrepancy between the number...
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Relationship, Product
Triyam has a pretty good process in terms of how we get from the starting point to being able to...
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Culture
Financially, Triyam is very reasonable in terms of the way their product is priced. There are other...
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Product
There is nothing fancy about what Triyam is doing. They came out with a new feature in their portal,...
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Loyalty, Relationship
At first, we didn't like how the access was set up because we had to create an account local to...
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Loyalty, Relationship, Value
We wanted to try Triyam out because they were relatively new and inexpensive, and we are always...
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Relationship
Triyam has been able to keep mostly the same staff we have been working with as we have done more...
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Value
Fovea EHR Archive has been working well for us. It has saved us money because we have been able to...
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Value
If we had gone to the A/R side with Fovea EHR Archive more quickly, our A/R side could have a better...
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Relationship
The staff members from Triyam who I have worked with have been exceptional. They definitely fix our...
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Product, Value
The nice thing about Fovea EHR Archive is that once the conversion is done and our A/R has wound...
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Loyalty, Product
I am very happy with Fovea EHR Archive, but I would like it if there were an easier way to do...
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Product, Value
Fovea EHR Archive has worked well for us with only one system archived. The user interface has...
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Relationship
Triyam has been a preferred vendor for our archiving needs. The project and technical teams are...
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Relationship
Triyam is easy to work with. They are a good group, and they have a good team. The only thing is...
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Product
The look of Fovea EHR Archive has changed quite a bit. Triyam has added a lot of functionality over...
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Loyalty, Relationship
We have to have access to the records in Fovea EHR Archive forever, so Triyam is part of our...
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Value
Triyam is good regarding charges. We have a fee that we pay each year. Triyam definitely rates at...
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Operations
When I email Triyam, I instantly get an email back, so I enjoy them. Also, Triyam is always very...
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Operations
The implementation of Fovea EHR Archive was really easy. The entire Triyam team was wonderful to...
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Product
Fovea EHR Archive is very easy to use and very user-friendly. There is another person in the...
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Operations
Triyam did some preliminary training to show me how to search for patients and bring up the...
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Operations
Everyone we dealt with at Triyam was very nice and communicative. They seemed to know a lot about...
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Loyalty
We are required to keep records for so long. When we stopped using a certain EHR, we were trying to...
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Culture, Operations
We came to an agreement with the vendor about what we wanted, and we met in the middle. I don't feel...
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Relationship
It has all just gone really well with the vendor, so I don't know what recommendations I would have...
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Relationship, Operations
Triyam has become our go-to vendor because they are so easy to work with. They get things done right...
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Product, Value
The way healthcare used to be was that everyone used paper. Now we are just seeing what we can get...
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Relationship, Operations
Triyam’s customer support has gotten a lot better. The vendor is really good about following up and...
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Loyalty
The only opportunity for Triyam involves the way that they filed some of our archive documents. The...
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Relationship
Triyam is good to work with. They are responsive and want to provide good customer service. They...
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Relationship, Product
Once a user understands where everything is and what they are looking for in Fovea EHR Archive, the...
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Operations
Triyam's training was great; we really liked the representative we worked with, and they were very...
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Loyalty
We plan to keep Fovea EHR Archive until we are no longer required to hold onto the data.
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Relationship, Operations
We archived our EHR and billing system, and there were a few things that initially didn't come over...
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Product
Fovea EHR Archive would work well for very small organizations. We have multiple facilities. When...
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Loyalty
I am hoping Fovea EHR Archive is part of our long-term plans only until we meet our retention...
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Relationship
Triyam did not keep all the promises they made. They had to be pushed. We had to get the executive...
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Loyalty, Product
We get outcomes with Fovea EHR Archive. We can release things. Patients can still be treated. Things...
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Operations
Triyam basically told us we had access to a training guide. They offered a screen-sharing session,...
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Relationship, Product
Triyam releases some new technology that meets our needs, but we have had to tell them what is...
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Relationship, Product
There is a tremendous lack of response time with Fovea EHR Archive. There is unreliability around...
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Operations
It took a lot longer than we anticipated to go live with Triyam's system. They just didn't have a...
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Relationship
What drags the rating for Triyam's support down are the timeliness and the lack of response. We have...
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Relationship
The support is amazing with Triyam. The people that they have there are just very proactive, and...
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Product
Due to the unique requests that we had, we had to kind of get creative, and that is probably why it...
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Value
Triyam is a great company to work with. The ease of the software is a strength, and the cost is...
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Operations
When we first contacted Triyam, they were so easy to work with. I believe they were kind of newer in...
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Relationship, Operations
Working with Triyam was great. We had consistent meetings. They were always very helpful. We had a...
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Product
Fovea EHR Archive has been great. Our organization has taken on a couple of additional clinics and...
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Relationship
With Fovea EHR Archive, we were challenged with the fact that we had multiple EHRs that had to come...
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Product
With Fovea EHR Archive, we were told that our informatics team attempted to have the login be direct...
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Loyalty, Product
Fovea EHR Archive doesn't offer an audit function to audit who has been accessing the records. I...
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Value
Triyam avoids charging for every little thing. But our projects aren't huge. The projects are pretty...
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Relationship
Triyam has been awesome. There is nothing bad that I can find to say. I have had a very good...
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Operations
I usually train the staff members, but if I need Triyam to jump in and train people, the vendor does...
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Relationship, Product
Fovea EHR Archive itself is simplified. It is easy to log on to. It is user-friendly. And if I need...
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