Insights (Formerly Carrot Health) Commentary
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Subject Expert
Kyle Chilton
Consultant
KLAS Consultant - Kyle Chilton
 
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User Commentary

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VP/Other Executive

Relationship

Unite Us has been very responsive. They help us understand how Insights fits into the overall Unite...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

Unite Us is not delivering anything new at this time. They are still trying to figure out their...

Jan 2024
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VP/Other Executive

Relationship

Since the acquisition, things have stayed the same for the most part. Unite Us has let a few people...

Jan 2024
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Manager

Relationship

Unite Us has a vision, but they don't openly communicate it unless we provide a suggestion to them.

Aug 2023
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Manager

Loyalty

We have been going through a process to determine other opportunities in the field, and when we have...

Aug 2023
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Manager

Relationship

Our account representatives and customer-experience individuals from Unite Us are very great at...

Aug 2023
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Manager

Operations

When new individuals are onboarding with our organization and becoming first-time users of the...

Aug 2023
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Manager

Loyalty, Operations, Product

Unite Us had a pretty significant changeover with the whole system and its layout in a certain time...

Aug 2023
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Manager

Product

We have submitted a significant number of suggestions to Unite Us for how we would like things to be...

Aug 2023
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Manager

Loyalty, Relationship

Back when they were Carrot Health, the vendor was a small organization. They were a lot more open to...

Aug 2023
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Manager

Relationship

When the vendor was still Carrot Health, we had a lot of transparency with all levels of the...

Aug 2023
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Manager

Product

Insights has a great feature where on every dashboard we open, there is a pop-up that gives us a...

Aug 2023
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Manager

Relationship

Whenever we have an issue or a delay, we can escalate things very quickly to Unite Us and can get on...

Aug 2023
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Manager

Relationship

Sometimes Unite Us is a bit reactive instead of proactive to things when issues arise.

Aug 2023
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Manager

Relationship

I would recommend Unite Us, and I think the main thing that I would say in terms of being successful...

Aug 2023
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Director

Loyalty, Product

The data stream integration into disparate data sources is difficult. Prospects and deduplication...

Jun 2023
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Director

Relationship

The vendor offers minimal proactive outreach. I think there have been some automated emails, but...

Jun 2023
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Director

Value

Unite Us' product is extremely expensive, especially considering the ROI, which has been moderate.

Jun 2023
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Director

Product

The Unite Us dashboard redesign has been clunky and not very seamless. The products are difficult to...

Jun 2023
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Director

Operations

The training from Unite Us was poor after the go-live of one of our module dashboard updates. It...

Jun 2023
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Director

Value

Prices have gone up pretty significantly to make Insights out of reach for most people. That pricing...

May 2023
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Manager

Relationship

Unite Us is having a lot of changes in leaders and customer success staff. The new people don't know...

Apr 2023
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Manager

Loyalty, Product

We did several things a while back to make sure that our data would be efficiently and effectively...

Apr 2023
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Manager

Relationship, Product

Insights is supposed to be updated regularly, but sometimes we tell the vendor to update the system...

Apr 2023
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Manager

Relationship

Not everybody at our company is happy with the product. We have made agreements about the legacy...

Apr 2023
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Manager

Operations

The vendor offers training, but when a new user comes on board, the vendor doesn't set anything up...

Apr 2023
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Manager

Relationship

Our company's feedback gets overlooked by the vendor. Unite Us is doing what works best for...

Apr 2023
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Manager

Loyalty, Product

In terms of Insights’ usability, people are often not familiar with how the dashboards are set up....

Apr 2023
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Manager

Relationship

The support process is kind of clunky. We have to reach out to an account representative via email...

Apr 2023
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