uPerform Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
uPerform works really hard to keep as many promises as they can within reasonable limitations, and...
Login or Create an Account to see details.
Operations
What is going well with uPerform is that we can educate our end users and meet them at their level...
Login or Create an Account to see details.
Culture
uPerform presented a lot of extras to us one at a time. If we bought this extra, then we could have...
Login or Create an Account to see details.
Operations
We have had a lot of complaints from our team about the training from uPerform. The training doesn't...
Login or Create an Account to see details.
Loyalty, Product
As a vendor, uPerform is awesome. As software, sometimes we want to bang our heads against the wall....
Login or Create an Account to see details.
Relationship
The one thing uPerform does really well as opposed to other vendors is their support. This is one of...
Login or Create an Account to see details.
Product
uPerform is more beneficial for our end users because they can search for something and find it...
Login or Create an Account to see details.
Culture
uPerform is sold as us being able to make all these different things out of one recording, and the...
Login or Create an Account to see details.
Relationship
uPerform communicates about upgrades really early. We have regular meetings with the vendor, and...
Login or Create an Account to see details.
Operations
uPerform brings everyone to the table for training. When we have a question or when someone needs to...
Login or Create an Account to see details.
Relationship
uPerform's customer support is fantastic. The vendor's turnaround time is really quick. Everyone on...
Login or Create an Account to see details.
Relationship
There are a lot of enhancements that we ask uPerform for, and we understand that they have other...
Login or Create an Account to see details.
Operations
Our initial training from uPerform was minimal and old school where they told us what the...
Login or Create an Account to see details.
Relationship
We are usually the ones finding issues for uPerform. But we work with them closely and are engaged...
Login or Create an Account to see details.
Product
If someone needs to produce and deliver large amounts of learning content and works with a large...
Login or Create an Account to see details.
Relationship, Product
The stability and reliability of the product is great. It works. The vendor's responsiveness is...
Login or Create an Account to see details.
Operations
During our implementation of uPerform, we had a whole philosophy and structure on how we wanted to...
Login or Create an Account to see details.
Operations, Value
uPerform does drive tangible outcomes. We have online classes, access to tip sheets, and the ability...
Login or Create an Account to see details.
Product
We use another vendor's product concurrently with uPerform. Even though we hear better things about...
Login or Create an Account to see details.
Relationship
uPerform is very good at telling us what they have, what they are working on, what is coming next,...
Login or Create an Account to see details.
Product
uPerform meets our integration goals slightly lower than perfectly. Ideally, we would like to have...
Login or Create an Account to see details.
Relationship
uPerform has a very responsive team. We can reach out to the product manager anytime, and we can...
Login or Create an Account to see details.
Culture, Value
uPerform is very good in terms of avoiding charging for every little thing. We have had a lot of...
Login or Create an Account to see details.
Loyalty, Product
uPerform used to meet all our needs because it was all we knew until we started getting into other...
Login or Create an Account to see details.
Operations
The person uPerform has sent to us for training has been an excellent trainer. Regardless of the...
Login or Create an Account to see details.
Product
My business problem is with getting people to engage with content. uPerform has come out with a new...
Login or Create an Account to see details.
Loyalty
uPerform needs to own the direction they are going in. Their business promise is reduced to head...
Login or Create an Account to see details.
Loyalty, Product
There is no competitor in the market for uPerform. That means that we would have to say yes to...
Login or Create an Account to see details.
Relationship
uPerform is a foundational system to us. The vendor does a good job of being proactive. The people...
Login or Create an Account to see details.
Operations, Product
uPerform is pretty easy to use. We did our implementation a long time ago. The vendor's service are...
Login or Create an Account to see details.
Relationship
The vendor's ability to keep their promises centers around them understanding our asks and then...
Login or Create an Account to see details.
Loyalty, Relationship, Product
uPerform is really just focusing on cloud authoring. In theory, I should just be able to send a...
Login or Create an Account to see details.
Relationship
It seems that uPerform doesn't have enough manpower. We have consistently heard through project...
Login or Create an Account to see details.
Culture, Product
I am very, very dissatisfied with the fact that uPerform’s SCORM packages do not play nicely in our...
Login or Create an Account to see details.
Product
We have to click a lot in uPerform. I have had team members complain to me about uPerform asking...
Login or Create an Account to see details.
Relationship, Operations
We had a post-implementation check-in with uPerform, and it was a very small audience. It was a...
Login or Create an Account to see details.
Loyalty, Product
uPerform is just kind of clunky, and it feels like we have to move along by hopping. Because of how...
Login or Create an Account to see details.
Relationship
People from uPerform who I perceive as very high performers and low performers at uPerform were both...
Login or Create an Account to see details.
Loyalty, Operations
uPerform is good with training. After training, ease of use for the team who develops content for...
Login or Create an Account to see details.
Relationship
uPerform is good at delivering new technology that meets my needs. They are one of the best vendors...
Login or Create an Account to see details.
Relationship
uPerform's support is good. We have meetings with them frequently. We talk frequently, and we know...
Login or Create an Account to see details.
Value
In terms of driving tangible outcomes, uPerform rates are slightly below the top of the scale right...
Login or Create an Account to see details.
Value
We recommend uPerform's solution all the time. We are on calls with every hospital that is looking...
Login or Create an Account to see details.
Operations, Product
If an organization were implementing uPerform, the strategy would depend on the organization....
Login or Create an Account to see details.
Loyalty, Relationship, Operations
With uPerform, there were some things that we didn't understand when we first implemented it; there...
Login or Create an Account to see details.
Operations
I’m extremely satisfied with uPerform’s training. They offered as many training sessions as we...
Login or Create an Account to see details.
Loyalty, Product
uPerform has things that we would like to implement, but my team has not had the bandwidth to...
Login or Create an Account to see details.
Relationship, Product
uPerform has very little downtime. If it does have downtime, it is at a convenient time for the...
Login or Create an Account to see details.
Operations, Product
The fact that the training environments refresh daily is a challenge. It can affect how the solution...
Login or Create an Account to see details.
Relationship
We have a regular meeting with uPerform. They update us when things are happening. If we are having...
Login or Create an Account to see details.
Operations
uPerform offers end-user training, and that is really great, but they could be a little more concise...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There is definitely room for improvement with the product quality. I will say that what I appreciate...
Login or Create an Account to see details.
Product
With uPerform’s assistance, we have optimized the solution over the last year. Those changes are...
Login or Create an Account to see details.
Product
I would like to see better reporting as well as a more efficient way to deactivate user accounts. It...
Login or Create an Account to see details.
Relationship
I like uPerform’s support process. They have been really great, especially over this past year....
Login or Create an Account to see details.
Operations
There were a lot of challenges with the implementation. Part of the challenge was a lack of...
Login or Create an Account to see details.
Loyalty
For our decision, we looked at KLAS reporting and did multiple reference calls with other...
Login or Create an Account to see details.
Relationship, Operations
Even in situations where there might be a gap in knowledge, the vendor is very willing to come to...
Login or Create an Account to see details.
Relationship, Operations
The support and engagement from the vendor give me a lot of confidence. And some of the gaps are in...
Login or Create an Account to see details.
Operations
uPerform has a user forum where we can exchange ideas or best practices on how to use the tool to...
Login or Create an Account to see details.
Relationship, Operations
We talk to uPerform’s other clients all the time to get us to the next level with the tool. One...
Login or Create an Account to see details.
Loyalty
We want so much from uPerform, and they have a large list that they are working on. We want them to...
Login or Create an Account to see details.
Relationship, Operations
Organizations should really look at what their primary pain point is. uPerform's system will help...
Login or Create an Account to see details.
Relationship
What I appreciate the most about uPerform is they are a true partner. They evaluate every idea we...
Login or Create an Account to see details.
Product
I have heard that a lot of people are going from SharePoint to uPerform for their knowledge...
Login or Create an Account to see details.
Product
There are minor things that come up, whether those are issues with functionality or workflow,...
Login or Create an Account to see details.
Operations
In terms of ongoing training from uPerform, we get more training as needed. We got implementation...
Login or Create an Account to see details.
Loyalty, Product
Even though uPerform is a newcomer to this space, we have integrated their product with several...
Login or Create an Account to see details.
Value
uPerform doesn't have a formal upgrade schedule like our EMR vendor does. uPerform's solution is...
Login or Create an Account to see details.
Loyalty, Product
uPerform's platform is very straightforward. The only thing that could be a little cleaner would be...
Login or Create an Account to see details.
Relationship, Operations
The uPerform team has a number of different people that we can reach out to at any time, and they...
Login or Create an Account to see details.
Loyalty
We are going to be talking a bit more about uPerform’s road map soon. They have brought some pretty...
Login or Create an Account to see details.
Loyalty, Operations
I want to give uPerform a high rating, but I think they are still immature when it comes to their...
Login or Create an Account to see details.
Loyalty, Operations
I think uPerform is going to be a very powerful tool that will change how our training team...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are definite gaps in the editor functionality. It is not very modern. We have gone with...
Login or Create an Account to see details.
Product
With the current user interface of the learning library, the content delivery system is outdated....
Login or Create an Account to see details.
Relationship
Hands down, uPerform’s greatest strength is their customer success team. They are the most engaged...
Login or Create an Account to see details.
Value
uPerform's system does save time. We are seeing the time savings uPerform promised us.
Login or Create an Account to see details.
Loyalty, Product
The search technology for our end users in uPerform is lacking a bit, and sometimes it is hard to...
Login or Create an Account to see details.
Relationship
uPerform’s customer service is honestly excellent. The vendor really goes above and beyond. We have...
Login or Create an Account to see details.
Operations, Value
As far as my work goes, having uPerform has been life changing. We used to stand and deliver...
Login or Create an Account to see details.
Preferences