uPerform Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Manager

Relationship

uPerform is absolutely phenomenal to work with. I work with a ton of vendors on a lot of different...

Feb 2024
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Manager

Relationship

We ran into an issue with an upgrade recently. We helped uPerform understand that there was a...

Feb 2024
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Manager

Culture, Product

The high-level advertisements that uPerform provides are absolutely true. When we get into the...

Feb 2024
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Manager

Loyalty, Product

We are interested in revisiting the uPerform integration we have within our EHR and different...

Feb 2024
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Manager

Relationship, Product

With the way we use the product, the amount of use uPerform gets, and the expansive group of authors...

Feb 2024
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Manager

Product

Ease of use is definitely a strength. We see more issues or frustrations on the maintenance or...

Feb 2024
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Manager

Relationship

uPerform has been really good about sharing their road map and helping us know what is coming....

Feb 2024
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Manager

Relationship

I like uPerform as an organization. They have some clear values around customers' engagement,...

Feb 2024
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Manager

Culture, Value

In terms of what we pay uPerform and how they do not nickel-and-dime us, the vendor provides...

Feb 2024
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Manager

Product

Editing images within the system is easy. Sometimes there are things that we need to block out of...

Jan 2024
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Manager

Operations, Product

uPerform has a very dynamic way of creating education, so we can teach the workflows. We have had...

Jan 2024
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Manager

Relationship, Product, Value

uPerform has built up a very positive community in the healthcare education industry. They have been...

Jan 2024
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Manager

Loyalty

We specifically chose uPerform as a long-term plan to replace what we were doing because our EHR...

Dec 2023
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Manager

Relationship

uPerform has been such a wonderful company to work with that there are very few things we haven't...

Dec 2023
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Manager

Operations

The one thing that is the biggest challenge and that would be very helpful is our ability to access...

Dec 2023
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Manager

Operations

uPerform has been the solution to a lot of the challenges we had. The package we purchased had...

Dec 2023
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Manager

Operations

The vendor doesn't offer any ongoing training. They have their content online with their online...

Dec 2023
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Manager

Relationship

Even since a certain experience, the vendor has been fairly responsive. We can contact an executive...

Dec 2023
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Manager

Product, Value

The way that we edit content in the system's authoring client is rather clunky. The vendor has an...

Dec 2023
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Manager

Product

We used to be able to publish an output that could retain focus. We could publish it, and then it...

Dec 2023
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Manager

Loyalty

My forecasted overall satisfaction will be high because the vendor rebuilt their infrastructure and...

Dec 2023
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Manager

Loyalty, Relationship, Product

We were supposed to have a dashboard in our EMR with clickable links that would lead to uPerform a...

Dec 2023
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Manager

Operations, Product

When it comes to rolling out new functionalities, the vendor doesn't do a ton of testing, so we...

Dec 2023
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Manager

Product

We have some frustration with the current state of the product. We have had some issues with some...

Nov 2023
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Manager

Relationship, Operations, Product

We would like more collaboration among hospitals. We want to know how to get ahold of other...

Nov 2023
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Manager

Product

There have been enhancements since we went live with uPerform that we have found very valuable. The...

Nov 2023
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Manager

Operations

When we reached out for training, uPerform was really helpful. They were willing to hop on calls and...

Nov 2023
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Manager

Relationship, Operations

uPerform is very involved in our upgrades and our implementations. They are really great with our...

Nov 2023
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Manager

Relationship

One thing that I really appreciate about the vendor is their customer service. Their staff members...

Nov 2023
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Manager

Relationship

The vendor has improved their best practices over the years.

Nov 2023
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Manager

Relationship, Product

The product is starting to be more user friendly because of the things the vendor is implementing....

Nov 2023
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Manager

Product

I think that our only pain point with the product is along the lines of putting courses together....

Nov 2023
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Manager

Relationship, Operations

I can't say enough about the implementation team that we have with uPerform. Our relationship with...

Nov 2023
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Manager

Culture, Value

uPerform is very clear about what is included in our subscription, and they are transparent about...

Nov 2023
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Manager

Product

uPerform’s out-of-the-box functionality is great. The things that I find a little less than optimal...

Nov 2023
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Manager

Relationship

One thing that I appreciate and have actually told some of our other vendors to consider is that...

Nov 2023
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Manager

Operations

uPerform has an implementation plan, and they follow it. They drink their own Kool-Aid because they...

Nov 2023
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Manager

Operations, Product

With uPerform, the amount of time that it takes the instructional design team to create and publish...

Nov 2023
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Manager

Loyalty, Relationship

uPerform has a high level of customer service, and that is what makes them an incredibly valuable...

Jul 2023
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Manager

Loyalty, Product

There are some places we would like to see improvement. We don't have the ability to campaign or do...

Jul 2023
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Manager

Relationship, Product

uPerform has shifted focus to developing the editor tool to make that more user friendly and to...

Jul 2023
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Manager

Product

The things that we can't do with the product in terms of integration are because of specific...

Jul 2023
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Manager

Loyalty, Product, Value

The current version of uPerform has some enhancements that we are looking forward to, but overall,...

Jul 2023
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Manager

Loyalty, Product

I would like to see a less folder-structured interface, a more intuitive website, and a tile-based...

Jul 2023
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Manager

Relationship

I have direct personal relationships with several leaders at the company. Far and away, they shine...

Jul 2023
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Manager

Product

I wish sometimes that uPerform were an LMS so that we wouldn't have to put our material in one place...

Jun 2023
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Manager

Relationship

uPerform is really good at communicating. They do a lot of prep work. When doing an upgrade, they...

Jun 2023
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Manager

Relationship, Operations

The uPerform solution is clunky, but the vendor is aware of that. They tell us that the solution can...

Jun 2023
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Director

Operations

The vendor did a really nice job during our implementation. They were very supportive. uPerform is a...

Apr 2023
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Director

Product

Sometimes, the system's updates will cause little breaks. Those are always tricky. It would be great...

Apr 2023
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Director

Relationship, Product

We have seen that we are able to meet the needs of a lot of new hires with a low number of trainers....

Apr 2023
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Director

Loyalty, Product

We went with uPerform because it was able to integrate with our EMR, so we could create simulations...

Apr 2023
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Director

Operations, Product

We struggle to get new learners into the system and to get the system authenticated and secured so...

Apr 2023
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Director

Value

uPerform is very focused on continuing to evolve their capabilities. Some things continue to evolve...

Apr 2023
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Director

Operations

The vendor’s training resources were very responsive, but I don't know whether they had a lot of...

Apr 2023
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Director

Operations, Product

The upgrades from uPerform have been almost seamless for us. We don't see any negative impacts or...

Apr 2023
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Director

Relationship, Product

uPerform is very focused on their healthcare vertical. I find it very helpful that when they are...

Apr 2023
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Director

Loyalty, Relationship

uPerform is meeting our needs and has brought things to our attention about some of their new...

Apr 2023
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Director

Relationship

uPerform has a support portal, but we also have regular check-in calls where we can raise issues....

Apr 2023
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Director

Loyalty

When we chose the uPerform system, we were trying to accomplish several different things, and...

Apr 2023
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Director

Relationship

uPerform keeps their promises. They are a small, nimble organization that is very focused on...

Apr 2023
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Manager

Operations

uPerform allows us to make training and education accessible within our EMR. In terms of experience,...

Mar 2023
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Manager

Relationship, Product

uPerform has a known issue right now with their search logic. The solution is easy to use, but we...

Mar 2023
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Manager

Loyalty, Relationship

Ancile Solutions is working on things that I know that we have reported, and they have asked us for...

Mar 2023
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Manager

Product

uPerform has the data that we need, but it isn’t super user friendly. That is why we are using a...

Mar 2023
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Manager

Relationship, Operations

The vendor and the uPerform community have been very supportive. We continue to meet with the...

Mar 2023
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Manager

Relationship

The vendor is working on some communication things, but I would really love it if there were a...

Mar 2023
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Manager

Relationship, Product

I wish the relationship between uPerform and our EMR were tighter as far as integration goes. I...

Mar 2023
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Manager

Operations

After the pandemic, people were coming back to work, and projects were starting again. We had a...

Mar 2023
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Manager

Operations, Value

Prior to uPerform, everybody was on-site teaching classes. With uPerform, we take less time by doing...

Mar 2023
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Manager

Operations, Product

Coming from our old product, uPerform is easy to use. In terms of efficiency, the product was a huge...

Mar 2023
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Manager

Relationship

We work closely with our uPerform support team, and they meet with us regularly. They offer great...

Mar 2023
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Manager

Relationship

Ancile Solutions is open; they invite us to everything. If we miss something as a team, they will...

Mar 2023
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Manager

Product

Something that would be helpful with uPerform would be having better functionality on the admin...

Mar 2023
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Manager

Relationship

We meet with the vendor and do business updates, and the vendor's executives are involved.

Mar 2023
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Manager

Relationship

Ancile Solutions is a true partner, and they are invested in growing their services to meet the...

Mar 2023
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Manager

Culture

The truth behind uPerform is that the work behind it is a huge lift. During the sales pitch, the...

Mar 2023
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Manager

Product

The system needs better searchability for end users and more transparency around what someone is...

Mar 2023
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Manager

Relationship

The vendor’s team has been really great to work with. They are super receptive to all our feedback....

Mar 2023
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(0)
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Manager

Relationship

There are a couple of solid customer support and account management people from Ancile Solutions...

Mar 2023
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Manager

Product

There are definitely opportunities for improvement in the product. I don’t know how long it has...

Mar 2023
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Manager

Operations, Product

We have had to train our end users a lot on how to use the learning library. Our previous content...

Mar 2023
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Manager

Operations

Ancile Solutions’ training is really sit-and-get learning, but adult learners learn by doing and by...

Mar 2023
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(0)
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Manager

Operations, Product

The content that we put out with uPerform is really good, but from the perspective of content...

Mar 2023
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