uPerform Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Relationship, Operations
As a vendor, uPerform has been excellent. I've been very happy with them. We’ve had a great team...
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Relationship
uPerform is very responsive to tickets, and they will pull in additional team members where they...
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Loyalty, Product
Once we got through the learning curve with uPerform, it has worked out really well for us as an...
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Product, Value
The only challenge with the solution has been optimizing it. We can create e-learning based on a...
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Relationship, Operations
uPerform has great relationships with their clients. We have meetings with them regularly just to...
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Relationship
We have a ticketing system with uPerform. If we are on a call with them and discussing things, they...
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Relationship
The vendor is always looking for ways to make things easier. We have trialed some different things...
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Product
The way that uPerform is set up to communicate updates from other solutions is just amazing. The...
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Relationship
I know that uPerform now has an agent that users can ask questions to, and that has been helpful for...
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Culture, Value
uPerform’s prices are very competitive with those of other vendors. We have looked into that in a...
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Relationship
We have always had very positive experiences with uPerform. Anytime we have questions, their...
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Operations
We're in the process of implementing a new solution, and we'll be using uPerform for all of those...
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Relationship, Product, Value
I know that any feedback we've received from frontline caregivers about improvements they'd like to...
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Operations, Product
Initially, we were using uPerform primarily within our team for training, so it was a fairly niche...
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Operations
I would say that every interaction we've had with uPerform, whether for new tools, new...
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Loyalty, Relationship
Things are going well. We are very excited about some of the new changes uPerform is hopefully going...
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Operations, Product
Luckily, when we implemented the uPerform system, we developed a very intricate group structure....
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Product
With uPerform, we can pull virtually any report we want on our own, and that information is readily...
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Relationship
We have innovation calls with uPerform, and they are always willing to hear our new ideas and update...
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Loyalty, Relationship, Product
When it comes to areas of opportunity, AI is a monster right now, and uPerform has been working...
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Operations
If I were talking to a peer who was considering uPerform, it would be a long talk over coffee...
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Loyalty
The pitch to move to uPerform started years ago, and it took us a little while to get it going. Our...
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Relationship
We have partnership meetings with uPerform where we work with their people and see what is going on....
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Operations, Product
uPerform has been a great change for our organization. We had content for training all over the...
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Relationship, Product
I would recommend organizations that implement uPerform to stay consistent and a little bit...
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Loyalty, Relationship
We recently had an annual partnership meeting with uPerform, and they came on-site, told us about...
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Value
Some reasons that I gave a lower rating to whether I've received my money's worth don't really seem...
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Operations, Product
The platform is just the tool, and then there's another side with the person creating the content...
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Relationship
We've had some tickets that we haven't been able to get quick resolutions on. However, those...
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Loyalty, Operations, Product
One thing that vendors are starting to incorporate into their education more is the use of AI...
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Loyalty, Relationship
uPerform is extremely forward-thinking. They always come up with ideas and look at customer feedback...
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Culture
uPerform is a small, intimate company, and that is a bonus. However, that makes support a little...
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Loyalty, Value
uPerform's change communications is an add-on. We had it for free for a little bit, and the tool was...
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Relationship
To uPerform's credit, the product and its benefits are really great. I've been in the field for so...
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Relationship
uPerform's development and innovation are super strong. They are also super responsive to feedback....
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Relationship
Since we've been live, uPerform has kept a standing open-ended meeting on our books to make sure...
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Value
Some stuff from uPerform is expensive. Their built-in reporting, such as external feeds, is pretty...
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Relationship
uPerform’s customer success team is the best asset that uPerform has. That team is always willing to...
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Loyalty, Relationship
uPerform is working to meet my needs. They are working to develop a preassessment solution so that...
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Relationship, Product
It does take uPerform time to get a solution or enhancement out sometimes. When we have an issue,...
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Value
I know what uPerform costs, and I know what the amount is for our renewal, and the solution is worth...
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Relationship, Operations
uPerform is excellent, and their customer service is outstanding. Their support can't be beat, and...
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Loyalty
The biggest thing for me was the editor being just a little slow and clunky, but uPerform has...
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Relationship
uPerform has great customer service. They always tell us what we could do better and give feedback...
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Operations
uPerform does a really nice job with training, and every time we have a new person, the vendor...
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Product
The uPerform system is like a house for all our educational documents, e-learning, and simulations....
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Loyalty, Operations
uPerform is definitely part of our long-term plans. We love it. We went through a huge merger, and...
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Value
uPerform is great. Everybody wants to save money, but this system is totally worth it. We have...
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Loyalty, Relationship
Based on the support I have gotten from uPerform, I believe they are working to resolve a lot of...
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Product
My ongoing struggle with the uPerform product is that I think it has a greater capacity for...
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Relationship
uPerform’s support people have been really quite fantastic. They are responsive and engaged in our...
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Operations
With uPerform, there is always a lot of individual discovery that we have to go with, but over time,...
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Operations, Product
We have leveraged the uPerform tool to do what we need, but there are some bits of functionality...
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Relationship, Product
uPerform is kind of on autopilot right now. uPerform is trying to get their cloud authoring tool up...
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Product
uPerform is the only product of its type in the marketplace. There is nothing else. If it is what a...
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Loyalty, Product
uPerform sells to banks, mining companies, the US government, and education. They are not focused on...
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Loyalty, Product
In the past, uPerfom has discussed updating the Learning Library to improve the look and feel and...
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Relationship
If a colleague asked me about uPerform's solution, I would tell them to get it and to reach out if...
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Product
I like that uPerform's solution is a true one-stop shop. As a content creator, it is the single tool...
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Relationship
uPerform’s customer service team is very strong. When our content creators run into issues, tickets...
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Product
We have uPerform's solution integrated into our Epic solution. Clinicians can use buttons embedded...
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Product
uPerform is a very responsive company. One of their major initiatives has been improving the content...
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Loyalty
I have heard about Epic's move toward changing their learning-home dashboards so that users can...
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Relationship
uPerform is a very good vendor to work with. They are probably one of the best vendors that we have...
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Relationship
The vendor is very receptive. They try to understand and work toward things with us instead of just...
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Operations, Product
In terms of the product, it takes our trainers a long time to create education with the system. It...
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Culture, Relationship
We had to get some information from the vendor for the next budget year. The vendor was very quick...
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Operations
Some of our team members have struggled after training sessions. I truly believe that uPerform gives...
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Relationship
uPerform is the fastest ticket resolution company ever. I wish that our other vendors fixed things...
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Relationship
We have been able to meet with the vendor to talk about their road map. So far, the vendor has...
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Product, Value
Our usage of the system has gone up compared to what we had before. In my opinion, things are a lot...
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Value
At a high level, I am very happy with uPerform's product. The vendor is delivering what we...
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Relationship
uPerform is a great company to work with. They are always seeking feedback and developing...
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Relationship
uPerform has been very open, and we have worked very closely with them. They deliver. They are...
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Value
There are additional costs for us to have additional things in uPerform's system. It is an...
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Relationship
We have talked to everybody at uPerform, including product developers and VPs. They are all engaged...
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Operations, Product
Sometimes uPerform's system is not as intuitive as people think it will be. Once someone learns...
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Loyalty
I forecast my satisfaction decreasing slightly in 12 months. uPerform’s new version is a content...
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Loyalty, Value
If we were where we were back when we bought uPerform's system, I would buy it again. We are now...
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Culture, Operations
We heard uPerform's sales pitch, and it sounded perfect and wonderful, like everything that we...
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Loyalty, Product
The system's biggest benefits are the ability to integrate with our EHR and our role-based filters....
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Product
The possibilities with uPerform are vast. Since we went live on the system, we are not only using it...
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Relationship
uPerform is very receptive to feedback, and they are working really hard to incorporate enhancements...
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Loyalty, Relationship
While uPerform is very agreeable and receptive to some changes, we have had some hiccups along the...
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Product
Part of the issues we are having with the solution are because of how far behind we are with some of...
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Relationship
One of the big pluses that I have for the team members that we continue to work with at uPerform is...
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Loyalty
There could be improvements in what our options are in terms of organizing the content, making it...
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Relationship
The support people from uPerform are extremely responsive. We have a great team that we have regular...
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Loyalty, Value
uPerform's system has been a very worthwhile investment. The vendor has helped fill some critical...
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Operations
There are a couple of places where uPerform's system does not integrate. There have been a couple of...
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Relationship, Product
uPerform needs to move timelines more quickly.
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Product
I would love to see better reporting in the solution. uPerform could make the solution a little more...
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Relationship, Product
I always recommend uPerform. They are really good. Everything that the vendor says they will do,...
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Relationship
If I could give uPerform a rating way off the chart for support, I would. Their support people are...
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Relationship
uPerform is very helpful. They help us with their new upgrades. They let us know what we can do....
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Operations
There is some room for improvement with uPerform’s training, but I would absolutely rate it highly....
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Relationship, Operations
uPerform’s service is top-notch. They are very accommodating and very helpful, and they don't...
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Operations
uPerform’s implementation services are very great. They are very good. They sometimes hold our hands...
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Product
Some of our difficulties with the solution could just be the way that we have uPerform set up. Most...
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Relationship
uPerform's system is very responsive and reliable in the sense that if we have any issues or...
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Product
uPerform could look at AI tools to help streamline some of the work and manual tasks that we do in...
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Loyalty, Operations
uPerform is very responsive. We have basically decided to move away from doing all classroom...
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Operations
By using uPerform, we see reduced time in creating training content, and we get a lot of compliments...
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Value
We feel that uPerform's solution is really affordable, has comparable pricing to other products on...
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Relationship, Product
Sometimes it feels like uPerform rushes changes to the market, and that impacts the product....
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Relationship
Someone from the uPerform support team might say that there are projects in the works, but we don’t...
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Relationship
The uPerform support team is phenomenal. We asked whether we could do a certain task, but we...
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Loyalty, Product
The usability for our uPerform end users has to change. It feels like I am navigating a file system...
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Product
The system is really easy to use. With the Epic product, we go in, we click record, and uPerform's...
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Product
One of the things I like the best is the ability to go in and update a simulation, and the system...
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Operations
When we started with the vendor, we were looking for some solutions because we had lost some...
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Relationship, Operations
We had regular meetings while we were implementing the system. We still meet with the vendor...
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Value
The only thing I would ask involves the fact that we can't always afford some of the new products...
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Relationship, Operations, Value
We have worked with uPerform for years. We have saved time and frustration by having all our...
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Operations
We wanted to implement uPerform Copilot, but there was mutiny among all the analysts when a big...
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Product
When we upgrade our EHR, uPerform glitches out a little bit. When we are going to implement...
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Product
If I knew what I know now when we bought the system, I'm not sure I would buy it again. We could...
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Product
uPerform has a really good reporting platform, but we have to pay if we want the really good stuff....
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Value
We are hoping to get a reporting module through uPerform. But we have to budget for it because it is...
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Loyalty, Product
uPerform is a dinosaur. The vendor keeps telling us they are going to upgrade it to be cloud based....
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Relationship
I still feel like uPerform is a very single-threaded support system. Maybe that is just because they...
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Culture, Product, Value
There are some things that uPerform includes automatically with our normal contract, but I wish...
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Product
uPerform's system is integrated with our EHR but not with some of our more antiquated systems....
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Loyalty, Product
Our ambulatory providers and clinicians have been very satisfied with the new process and courses...
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Product
Being able to create small snippets in uPerform's system would go a long way because nobody has time...
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Product
We haven't had a crash at all with uPerform's software. It is stable and responsive. Sometimes there...
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Relationship
uPerform is usually very responsive and willing to get on calls with us and troubleshoot. Anytime we...
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Product, Value
We haven't used the uPerform product to its fullest potential yet, so we are not seeing our ROI...
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Product
Searching the tip sheets in uPerform's system isn't easy, but the vendor is enhancing the search...
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Operations
uPerform's system is not user-friendly when we are trying to get everything uploaded and create...
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Relationship
uPerform hasn’t been proactive in telling us what we will encounter with upgrades in our systems....
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Product
uPerform keeps teasing certain things that are coming, and they are on the path with AI and...
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Relationship
The people we work with do whatever they can to learn from other clients and bring information to us...
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Loyalty, Relationship
When we brought up some of the issues we have been having, the people at uPerform have been...
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Relationship
uPerform does a great job of addressing issues, but their development timelines tend to be a little...
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Loyalty, Product
We have had more technical issues recently. Our people will be working in the system, but then their...
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Operations
The large language model from uPerform just wasn't working as well as we thought it should, and we...
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Value
uPerform has other levels of subscriptions and services that they charge for, and we have partaken...
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Loyalty
When we moved to the uPerform solution, there was a big driver for us to look for some type of...
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Operations, Product
uPerform's software has been good. It is an IT-education creator tool and a housing tool for...
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Product
The ease of use of uPerform's system depends on the end user. There are a few nuances, but some of...
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Relationship
uPerform is great with responsiveness, development, and new ideas. They have been fantastic that...
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Operations
The effectiveness of uPerform’s initial training was very high. That was mostly because the bulk of...
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Product
When we use some of the recording tools in uPerform's system, there are some minor nuances where we...
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Product
For the things that the vendor is very proud of, uPerform's system works as designed. Some things...
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Relationship
I'm sure that if I gave uPerform a call right now, they would answer. They work off a ticket system,...
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Relationship
uPerform’s involvement has been excellent. One of their executives is somebody who we regularly...
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Operations, Product
uPerform's system delivers things very well, and it is probably one of my favorite easy-to-use,...
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Product
uPerform is great at upgrades, but there are a lot of updates and changes, and sometimes it is hard...
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Relationship, Product
uPerform’s product quality has been great, but we experienced one instance related to an upgrade...
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Commentary Summary
Comment Type Breakout