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uPerform Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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Manager

Loyalty, Relationship, Product

There are definite gaps in the editor functionality. It is not very modern. We have gone with...

Apr 2024
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Manager

Product

With the current user interface of the learning library, the content delivery system is outdated....

Apr 2024
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Manager

Relationship

Hands down, uPerform’s greatest strength is their customer success team. They are the most engaged...

Apr 2024
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Manager

Value

uPerform's system does save time. We are seeing the time savings uPerform promised us.

Apr 2024
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Manager

Loyalty, Product

The search technology for our end users in uPerform is lacking a bit, and sometimes it is hard to...

Apr 2024
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Manager

Relationship

uPerform’s customer service is honestly excellent. The vendor really goes above and beyond. We have...

Apr 2024
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Manager

Operations, Value

As far as my work goes, having uPerform has been life changing. We used to stand and deliver...

Apr 2024
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Manager

Operations

In terms of our training strategy, we have been able to remove our classroom trainings because we...

Mar 2024
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Manager

Relationship

uPerform is really involved. I have some of their people on speed dial. We meet with the vendor's...

Mar 2024
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Manager

Loyalty, Product

There are some things that uPerform could improve, and they are working on those things. One thing...

Mar 2024
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Manager

Operations

uPerform hasn't helped us reduce any FTEs, but it has certainly helped us be more nimble with our...

Mar 2024
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Manager

Product

The biggest strength of the uPerform solution is that we can get information out quickly to our end...

Mar 2024
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Manager

Product

The document review process in the uPerform system is not very fluent. The vendor needs to keep...

Mar 2024
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Manager

Relationship

We are pretty happy with uPerform and the team we work with. They suit us very well. They do a good...

Mar 2024
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Manager

Relationship

uPerform is absolutely phenomenal to work with. I work with a ton of vendors on a lot of different...

Feb 2024
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Manager

Relationship

We ran into an issue with an upgrade recently. We helped uPerform understand that there was a...

Feb 2024
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Manager

Culture, Product

The high-level advertisements that uPerform provides are absolutely true. When we get into the...

Feb 2024
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Manager

Loyalty, Product

We are interested in revisiting the uPerform integration we have within our EHR and different...

Feb 2024
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Manager

Relationship, Product

With the way we use the product, the amount of use uPerform gets, and the expansive group of authors...

Feb 2024
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Manager

Product

Ease of use is definitely a strength. We see more issues or frustrations on the maintenance or...

Feb 2024
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Manager

Relationship

uPerform has been really good about sharing their road map and helping us know what is coming....

Feb 2024
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Manager

Relationship

I like uPerform as an organization. They have some clear values around customers' engagement,...

Feb 2024
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Manager

Culture, Value

In terms of what we pay uPerform and how they do not nickel-and-dime us, the vendor provides...

Feb 2024
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Manager

Product

Editing images within the system is easy. Sometimes there are things that we need to block out of...

Jan 2024
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Manager

Operations, Product

uPerform has a very dynamic way of creating education, so we can teach the workflows. We have had...

Jan 2024
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Manager

Relationship, Product, Value

uPerform has built up a very positive community in the healthcare education industry. They have been...

Jan 2024
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Manager

Loyalty

We specifically chose uPerform as a long-term plan to replace what we were doing because our EHR...

Dec 2023
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Manager

Relationship

uPerform has been such a wonderful company to work with that there are very few things we haven't...

Dec 2023
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Manager

Operations

The one thing that is the biggest challenge and that would be very helpful is our ability to access...

Dec 2023
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Manager

Operations

uPerform has been the solution to a lot of the challenges we had. The package we purchased had...

Dec 2023
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Manager

Operations

The vendor doesn't offer any ongoing training. They have their content online with their online...

Dec 2023
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Manager

Relationship

Even since a certain experience, the vendor has been fairly responsive. We can contact an executive...

Dec 2023
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Manager

Product, Value

The way that we edit content in the system's authoring client is rather clunky. The vendor has an...

Dec 2023
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Manager

Product

We used to be able to publish an output that could retain focus. We could publish it, and then it...

Dec 2023
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Manager

Loyalty

My forecasted overall satisfaction will be high because the vendor rebuilt their infrastructure and...

Dec 2023
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Manager

Loyalty, Relationship, Product

We were supposed to have a dashboard in our EMR with clickable links that would lead to uPerform a...

Dec 2023
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Manager

Operations, Product

When it comes to rolling out new functionalities, the vendor doesn't do a ton of testing, so we...

Dec 2023
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Manager

Product

We have some frustration with the current state of the product. We have had some issues with some...

Nov 2023
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Manager

Relationship, Operations, Product

We would like more collaboration among hospitals. We want to know how to get ahold of other...

Nov 2023
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Manager

Product

There have been enhancements since we went live with uPerform that we have found very valuable. The...

Nov 2023
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Manager

Operations

When we reached out for training, uPerform was really helpful. They were willing to hop on calls and...

Nov 2023
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Manager

Relationship, Operations

uPerform is very involved in our upgrades and our implementations. They are really great with our...

Nov 2023
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Manager

Relationship

One thing that I really appreciate about the vendor is their customer service. Their staff members...

Nov 2023
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Manager

Relationship

The vendor has improved their best practices over the years.

Nov 2023
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Manager

Relationship, Product

The product is starting to be more user friendly because of the things the vendor is implementing....

Nov 2023
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Manager

Product

I think that our only pain point with the product is along the lines of putting courses together....

Nov 2023
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Manager

Relationship, Operations

I can't say enough about the implementation team that we have with uPerform. Our relationship with...

Nov 2023
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Manager

Culture, Value

uPerform is very clear about what is included in our subscription, and they are transparent about...

Nov 2023
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Manager

Product

uPerform’s out-of-the-box functionality is great. The things that I find a little less than optimal...

Nov 2023
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Manager

Relationship

One thing that I appreciate and have actually told some of our other vendors to consider is that...

Nov 2023
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Manager

Operations

uPerform has an implementation plan, and they follow it. They drink their own Kool-Aid because they...

Nov 2023
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Manager

Operations, Product

With uPerform, the amount of time that it takes the instructional design team to create and publish...

Nov 2023
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Manager

Loyalty, Relationship

uPerform has a high level of customer service, and that is what makes them an incredibly valuable...

Jul 2023
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Manager

Loyalty, Product

There are some places we would like to see improvement. We don't have the ability to campaign or do...

Jul 2023
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Manager

Relationship, Product

uPerform has shifted focus to developing the editor tool to make that more user friendly and to...

Jul 2023
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Manager

Product

The things that we can't do with the product in terms of integration are because of specific...

Jul 2023
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Manager

Loyalty, Product, Value

The current version of uPerform has some enhancements that we are looking forward to, but overall,...

Jul 2023
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Manager

Loyalty, Product

I would like to see a less folder-structured interface, a more intuitive website, and a tile-based...

Jul 2023
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Manager

Relationship

I have direct personal relationships with several leaders at the company. Far and away, they shine...

Jul 2023
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Manager

Product

I wish sometimes that uPerform were an LMS so that we wouldn't have to put our material in one place...

Jun 2023
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Manager

Relationship

uPerform is really good at communicating. They do a lot of prep work. When doing an upgrade, they...

Jun 2023
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Manager

Relationship, Operations

The uPerform solution is clunky, but the vendor is aware of that. They tell us that the solution can...

Jun 2023
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