uPerform Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
It seems that uPerform doesn't have enough manpower. We have consistently heard through project...
Login or Create an Account to see details.
Culture, Product
I am very, very dissatisfied with the fact that uPerform’s SCORM packages do not play nicely in our...
Login or Create an Account to see details.
Product
We have to click a lot in uPerform. I have had team members complain to me about uPerform asking...
Login or Create an Account to see details.
Relationship, Operations
We had a post-implementation check-in with uPerform, and it was a very small audience. It was a...
Login or Create an Account to see details.
Loyalty, Product
uPerform is just kind of clunky, and it feels like we have to move along by hopping. Because of how...
Login or Create an Account to see details.
Relationship
People from uPerform who I perceive as very high performers and low performers at uPerform were both...
Login or Create an Account to see details.
Loyalty, Operations
uPerform is good with training. After training, ease of use for the team who develops content for...
Login or Create an Account to see details.
Relationship
uPerform is good at delivering new technology that meets my needs. They are one of the best vendors...
Login or Create an Account to see details.
Relationship
uPerform's support is good. We have meetings with them frequently. We talk frequently, and we know...
Login or Create an Account to see details.
Value
In terms of driving tangible outcomes, uPerform rates are slightly below the top of the scale right...
Login or Create an Account to see details.
Value
We recommend uPerform's solution all the time. We are on calls with every hospital that is looking...
Login or Create an Account to see details.
Operations, Product
If an organization were implementing uPerform, the strategy would depend on the organization....
Login or Create an Account to see details.
Loyalty, Relationship, Operations
With uPerform, there were some things that we didn't understand when we first implemented it; there...
Login or Create an Account to see details.
Operations
I’m extremely satisfied with uPerform’s training. They offered as many training sessions as we...
Login or Create an Account to see details.
Loyalty, Product
uPerform has things that we would like to implement, but my team has not had the bandwidth to...
Login or Create an Account to see details.
Relationship, Product
uPerform has very little downtime. If it does have downtime, it is at a convenient time for the...
Login or Create an Account to see details.
Operations, Product
The fact that the training environments refresh daily is a challenge. It can affect how the solution...
Login or Create an Account to see details.
Relationship
We have a regular meeting with uPerform. They update us when things are happening. If we are having...
Login or Create an Account to see details.
Operations
uPerform offers end-user training, and that is really great, but they could be a little more concise...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There is definitely room for improvement with the product quality. I will say that what I appreciate...
Login or Create an Account to see details.
Product
With uPerform’s assistance, we have optimized the solution over the last year. Those changes are...
Login or Create an Account to see details.
Product
I would like to see better reporting as well as a more efficient way to deactivate user accounts. It...
Login or Create an Account to see details.
Relationship
I like uPerform’s support process. They have been really great, especially over this past year....
Login or Create an Account to see details.
Operations
There were a lot of challenges with the implementation. Part of the challenge was a lack of...
Login or Create an Account to see details.
Loyalty
For our decision, we looked at KLAS reporting and did multiple reference calls with other...
Login or Create an Account to see details.
Relationship, Operations
Even in situations where there might be a gap in knowledge, the vendor is very willing to come to...
Login or Create an Account to see details.
Relationship, Operations
The support and engagement from the vendor give me a lot of confidence. And some of the gaps are in...
Login or Create an Account to see details.
Operations
uPerform has a user forum where we can exchange ideas or best practices on how to use the tool to...
Login or Create an Account to see details.
Relationship, Operations
We talk to uPerform’s other clients all the time to get us to the next level with the tool. One...
Login or Create an Account to see details.
Loyalty
We want so much from uPerform, and they have a large list that they are working on. We want them to...
Login or Create an Account to see details.
Relationship, Operations
Organizations should really look at what their primary pain point is. uPerform's system will help...
Login or Create an Account to see details.
Relationship
What I appreciate the most about uPerform is they are a true partner. They evaluate every idea we...
Login or Create an Account to see details.
Product
I have heard that a lot of people are going from SharePoint to uPerform for their knowledge...
Login or Create an Account to see details.
Product
There are minor things that come up, whether those are issues with functionality or workflow,...
Login or Create an Account to see details.
Operations
In terms of ongoing training from uPerform, we get more training as needed. We got implementation...
Login or Create an Account to see details.
Loyalty, Product
Even though uPerform is a newcomer to this space, we have integrated their product with several...
Login or Create an Account to see details.
Value
uPerform doesn't have a formal upgrade schedule like our EMR vendor does. uPerform's solution is...
Login or Create an Account to see details.
Loyalty, Product
uPerform's platform is very straightforward. The only thing that could be a little cleaner would be...
Login or Create an Account to see details.
Relationship, Operations
The uPerform team has a number of different people that we can reach out to at any time, and they...
Login or Create an Account to see details.
Loyalty
We are going to be talking a bit more about uPerform’s road map soon. They have brought some pretty...
Login or Create an Account to see details.
Loyalty, Operations
I want to give uPerform a high rating, but I think they are still immature when it comes to their...
Login or Create an Account to see details.
Loyalty, Operations
I think uPerform is going to be a very powerful tool that will change how our training team...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are definite gaps in the editor functionality. It is not very modern. We have gone with...
Login or Create an Account to see details.
Product
With the current user interface of the learning library, the content delivery system is outdated....
Login or Create an Account to see details.
Relationship
Hands down, uPerform’s greatest strength is their customer success team. They are the most engaged...
Login or Create an Account to see details.
Value
uPerform's system does save time. We are seeing the time savings uPerform promised us.
Login or Create an Account to see details.
Loyalty, Product
The search technology for our end users in uPerform is lacking a bit, and sometimes it is hard to...
Login or Create an Account to see details.
Relationship
uPerform’s customer service is honestly excellent. The vendor really goes above and beyond. We have...
Login or Create an Account to see details.
Operations, Value
As far as my work goes, having uPerform has been life changing. We used to stand and deliver...
Login or Create an Account to see details.
Operations
In terms of our training strategy, we have been able to remove our classroom trainings because we...
Login or Create an Account to see details.
Relationship
uPerform is really involved. I have some of their people on speed dial. We meet with the vendor's...
Login or Create an Account to see details.
Loyalty, Product
There are some things that uPerform could improve, and they are working on those things. One thing...
Login or Create an Account to see details.
Operations
uPerform hasn't helped us reduce any FTEs, but it has certainly helped us be more nimble with our...
Login or Create an Account to see details.
Product
The biggest strength of the uPerform solution is that we can get information out quickly to our end...
Login or Create an Account to see details.
Product
The document review process in the uPerform system is not very fluent. The vendor needs to keep...
Login or Create an Account to see details.
Relationship
We are pretty happy with uPerform and the team we work with. They suit us very well. They do a good...
Login or Create an Account to see details.
Relationship
uPerform is absolutely phenomenal to work with. I work with a ton of vendors on a lot of different...
Login or Create an Account to see details.
Relationship
We ran into an issue with an upgrade recently. We helped uPerform understand that there was a...
Login or Create an Account to see details.
Culture, Product
The high-level advertisements that uPerform provides are absolutely true. When we get into the...
Login or Create an Account to see details.
Loyalty, Product
We are interested in revisiting the uPerform integration we have within our EHR and different...
Login or Create an Account to see details.
Relationship, Product
With the way we use the product, the amount of use uPerform gets, and the expansive group of authors...
Login or Create an Account to see details.
Product
Ease of use is definitely a strength. We see more issues or frustrations on the maintenance or...
Login or Create an Account to see details.
Relationship
uPerform has been really good about sharing their road map and helping us know what is coming....
Login or Create an Account to see details.
Relationship
I like uPerform as an organization. They have some clear values around customers' engagement,...
Login or Create an Account to see details.
Culture, Value
In terms of what we pay uPerform and how they do not nickel-and-dime us, the vendor provides...
Login or Create an Account to see details.
Product
Editing images within the system is easy. Sometimes there are things that we need to block out of...
Login or Create an Account to see details.
Operations, Product
uPerform has a very dynamic way of creating education, so we can teach the workflows. We have had...
Login or Create an Account to see details.
Relationship, Product, Value
uPerform has built up a very positive community in the healthcare education industry. They have been...
Login or Create an Account to see details.
​
Preferences