uPerform Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Operations
There were a lot of challenges with the implementation. Part of the challenge was a lack of...
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Loyalty
For our decision, we looked at KLAS reporting and did multiple reference calls with other...
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Relationship, Operations
Even in situations where there might be a gap in knowledge, the vendor is very willing to come to...
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Relationship, Operations
The support and engagement from the vendor give me a lot of confidence. And some of the gaps are in...
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Operations
uPerform has a user forum where we can exchange ideas or best practices on how to use the tool to...
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Relationship, Operations
We talk to uPerform’s other clients all the time to get us to the next level with the tool. One...
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Loyalty
We want so much from uPerform, and they have a large list that they are working on. We want them to...
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Relationship, Operations
Organizations should really look at what their primary pain point is. uPerform's system will help...
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Relationship
What I appreciate the most about uPerform is they are a true partner. They evaluate every idea we...
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Product
I have heard that a lot of people are going from SharePoint to uPerform for their knowledge...
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Product
There are minor things that come up, whether those are issues with functionality or workflow,...
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Operations
In terms of ongoing training from uPerform, we get more training as needed. We got implementation...
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Loyalty, Product
Even though uPerform is a newcomer to this space, we have integrated their product with several...
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Value
uPerform doesn't have a formal upgrade schedule like our EMR vendor does. uPerform's solution is...
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Loyalty, Product
uPerform's platform is very straightforward. The only thing that could be a little cleaner would be...
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Relationship, Operations
The uPerform team has a number of different people that we can reach out to at any time, and they...
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Loyalty
We are going to be talking a bit more about uPerform’s road map soon. They have brought some pretty...
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Loyalty, Operations
I want to give uPerform a high rating, but I think they are still immature when it comes to their...
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Loyalty, Operations
I think uPerform is going to be a very powerful tool that will change how our training team...
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Loyalty, Relationship, Product
There are definite gaps in the editor functionality. It is not very modern. We have gone with...
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Product
With the current user interface of the learning library, the content delivery system is outdated....
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Relationship
Hands down, uPerform’s greatest strength is their customer success team. They are the most engaged...
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Value
uPerform's system does save time. We are seeing the time savings uPerform promised us.
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Loyalty, Product
The search technology for our end users in uPerform is lacking a bit, and sometimes it is hard to...
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Relationship
uPerform’s customer service is honestly excellent. The vendor really goes above and beyond. We have...
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Operations, Value
As far as my work goes, having uPerform has been life changing. We used to stand and deliver...
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Operations
In terms of our training strategy, we have been able to remove our classroom trainings because we...
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Relationship
uPerform is really involved. I have some of their people on speed dial. We meet with the vendor's...
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Loyalty, Product
There are some things that uPerform could improve, and they are working on those things. One thing...
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Operations
uPerform hasn't helped us reduce any FTEs, but it has certainly helped us be more nimble with our...
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Product
The biggest strength of the uPerform solution is that we can get information out quickly to our end...
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Product
The document review process in the uPerform system is not very fluent. The vendor needs to keep...
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Relationship
We are pretty happy with uPerform and the team we work with. They suit us very well. They do a good...
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Relationship
uPerform is absolutely phenomenal to work with. I work with a ton of vendors on a lot of different...
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Relationship
We ran into an issue with an upgrade recently. We helped uPerform understand that there was a...
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Culture, Product
The high-level advertisements that uPerform provides are absolutely true. When we get into the...
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Loyalty, Product
We are interested in revisiting the uPerform integration we have within our EHR and different...
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Relationship, Product
With the way we use the product, the amount of use uPerform gets, and the expansive group of authors...
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Product
Ease of use is definitely a strength. We see more issues or frustrations on the maintenance or...
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Relationship
uPerform has been really good about sharing their road map and helping us know what is coming....
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Relationship
I like uPerform as an organization. They have some clear values around customers' engagement,...
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Culture, Value
In terms of what we pay uPerform and how they do not nickel-and-dime us, the vendor provides...
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Product
Editing images within the system is easy. Sometimes there are things that we need to block out of...
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Operations, Product
uPerform has a very dynamic way of creating education, so we can teach the workflows. We have had...
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Relationship, Product, Value
uPerform has built up a very positive community in the healthcare education industry. They have been...
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Loyalty
We specifically chose uPerform as a long-term plan to replace what we were doing because our EHR...
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Relationship
uPerform has been such a wonderful company to work with that there are very few things we haven't...
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Operations
The one thing that is the biggest challenge and that would be very helpful is our ability to access...
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Operations
uPerform has been the solution to a lot of the challenges we had. The package we purchased had...
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Operations
The vendor doesn't offer any ongoing training. They have their content online with their online...
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Relationship
Even since a certain experience, the vendor has been fairly responsive. We can contact an executive...
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Product, Value
The way that we edit content in the system's authoring client is rather clunky. The vendor has an...
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Product
We used to be able to publish an output that could retain focus. We could publish it, and then it...
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Loyalty
My forecasted overall satisfaction will be high because the vendor rebuilt their infrastructure and...
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Loyalty, Relationship, Product
We were supposed to have a dashboard in our EMR with clickable links that would lead to uPerform a...
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Operations, Product
When it comes to rolling out new functionalities, the vendor doesn't do a ton of testing, so we...
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Product
We have some frustration with the current state of the product. We have had some issues with some...
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Relationship, Operations, Product
We would like more collaboration among hospitals. We want to know how to get ahold of other...
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Product
There have been enhancements since we went live with uPerform that we have found very valuable. The...
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Operations
When we reached out for training, uPerform was really helpful. They were willing to hop on calls and...
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Relationship, Operations
uPerform is very involved in our upgrades and our implementations. They are really great with our...
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Relationship
One thing that I really appreciate about the vendor is their customer service. Their staff members...
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Relationship
The vendor has improved their best practices over the years.
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Relationship, Product
The product is starting to be more user friendly because of the things the vendor is implementing....
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Product
I think that our only pain point with the product is along the lines of putting courses together....
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Relationship, Operations
I can't say enough about the implementation team that we have with uPerform. Our relationship with...
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Culture, Value
uPerform is very clear about what is included in our subscription, and they are transparent about...
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Product
uPerform’s out-of-the-box functionality is great. The things that I find a little less than optimal...
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Relationship
One thing that I appreciate and have actually told some of our other vendors to consider is that...
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Operations
uPerform has an implementation plan, and they follow it. They drink their own Kool-Aid because they...
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Operations, Product
With uPerform, the amount of time that it takes the instructional design team to create and publish...
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