uPerform Commentary
Filtered view: All

Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

There are minor things that come up, whether those are issues with functionality or workflow,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In terms of ongoing training from uPerform, we get more training as needed. We got implementation...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Even though uPerform is a newcomer to this space, we have integrated their product with several...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

uPerform doesn't have a formal upgrade schedule like our EMR vendor does. uPerform's solution is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

uPerform's platform is very straightforward. The only thing that could be a little cleaner would be...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The uPerform team has a number of different people that we can reach out to at any time, and they...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are going to be talking a bit more about uPerform’s road map soon. They have brought some pretty...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

I want to give uPerform a high rating, but I think they are still immature when it comes to their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

I think uPerform is going to be a very powerful tool that will change how our training team...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There are definite gaps in the editor functionality. It is not very modern. We have gone with...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With the current user interface of the learning library, the content delivery system is outdated....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Hands down, uPerform’s greatest strength is their customer success team. They are the most engaged...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

uPerform's system does save time. We are seeing the time savings uPerform promised us.

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The search technology for our end users in uPerform is lacking a bit, and sometimes it is hard to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

uPerform’s customer service is honestly excellent. The vendor really goes above and beyond. We have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

As far as my work goes, having uPerform has been life changing. We used to stand and deliver...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In terms of our training strategy, we have been able to remove our classroom trainings because we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

uPerform is really involved. I have some of their people on speed dial. We meet with the vendor's...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are some things that uPerform could improve, and they are working on those things. One thing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

uPerform hasn't helped us reduce any FTEs, but it has certainly helped us be more nimble with our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest strength of the uPerform solution is that we can get information out quickly to our end...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The document review process in the uPerform system is not very fluent. The vendor needs to keep...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are pretty happy with uPerform and the team we work with. They suit us very well. They do a good...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

uPerform is absolutely phenomenal to work with. I work with a ton of vendors on a lot of different...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We ran into an issue with an upgrade recently. We helped uPerform understand that there was a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

The high-level advertisements that uPerform provides are absolutely true. When we get into the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are interested in revisiting the uPerform integration we have within our EHR and different...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With the way we use the product, the amount of use uPerform gets, and the expansive group of authors...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Ease of use is definitely a strength. We see more issues or frustrations on the maintenance or...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

uPerform has been really good about sharing their road map and helping us know what is coming....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like uPerform as an organization. They have some clear values around customers' engagement,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

In terms of what we pay uPerform and how they do not nickel-and-dime us, the vendor provides...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Editing images within the system is easy. Sometimes there are things that we need to block out of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

uPerform has a very dynamic way of creating education, so we can teach the workflows. We have had...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

uPerform has built up a very positive community in the healthcare education industry. They have been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We specifically chose uPerform as a long-term plan to replace what we were doing because our EHR...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

uPerform has been such a wonderful company to work with that there are very few things we haven't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The one thing that is the biggest challenge and that would be very helpful is our ability to access...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

uPerform has been the solution to a lot of the challenges we had. The package we purchased had...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor doesn't offer any ongoing training. They have their content online with their online...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Even since a certain experience, the vendor has been fairly responsive. We can contact an executive...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The way that we edit content in the system's authoring client is rather clunky. The vendor has an...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We used to be able to publish an output that could retain focus. We could publish it, and then it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

My forecasted overall satisfaction will be high because the vendor rebuilt their infrastructure and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

We were supposed to have a dashboard in our EMR with clickable links that would lead to uPerform a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When it comes to rolling out new functionalities, the vendor doesn't do a ton of testing, so we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have some frustration with the current state of the product. We have had some issues with some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We would like more collaboration among hospitals. We want to know how to get ahold of other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There have been enhancements since we went live with uPerform that we have found very valuable. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we reached out for training, uPerform was really helpful. They were willing to hop on calls and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

uPerform is very involved in our upgrades and our implementations. They are really great with our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One thing that I really appreciate about the vendor is their customer service. Their staff members...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has improved their best practices over the years.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The product is starting to be more user friendly because of the things the vendor is implementing....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I think that our only pain point with the product is along the lines of putting courses together....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I can't say enough about the implementation team that we have with uPerform. Our relationship with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

uPerform is very clear about what is included in our subscription, and they are transparent about...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

uPerform’s out-of-the-box functionality is great. The things that I find a little less than optimal...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One thing that I appreciate and have actually told some of our other vendors to consider is that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

uPerform has an implementation plan, and they follow it. They drink their own Kool-Aid because they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

With uPerform, the amount of time that it takes the instructional design team to create and publish...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

uPerform has a high level of customer service, and that is what makes them an incredibly valuable...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are some places we would like to see improvement. We don't have the ability to campaign or do...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

uPerform has shifted focus to developing the editor tool to make that more user friendly and to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The things that we can't do with the product in terms of integration are because of specific...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

The current version of uPerform has some enhancements that we are looking forward to, but overall,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I would like to see a less folder-structured interface, a more intuitive website, and a tile-based...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have direct personal relationships with several leaders at the company. Far and away, they shine...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wish sometimes that uPerform were an LMS so that we wouldn't have to put our material in one place...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

uPerform is really good at communicating. They do a lot of prep work. When doing an upgrade, they...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The uPerform solution is clunky, but the vendor is aware of that. They tell us that the solution can...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF