Upfront
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
The vendor has been very responsive when we have needed to make changes to journeys or data...
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We have a partnership with Upfront. If they wanted us to use the ticketing system more than we...
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Upfront avoids charging for every little thing. They have never come back and said something would...
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We have struggled a lot as we have tried to move to a new interfacing model. The expertise on the...
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Aside from a few technical pieces, I am very satisfied with the vendor. Overall, the system does...
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I am satisfied with the vendor's training. They bring in good people for that. The support team is...
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We are extremely satisfied with the system, and we are absolutely seeing results. I would recommend...
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The direct SMS capabilities along with the microsite enable patients to have multiple interactions...
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The beautiful part of the Upfront system compared to its competitors is that the vendor actually...
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Upfront is building their product line while we are building our strategic initiatives. It is hard...
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I have a direct line to the vendor. We haven't had any issues at all. There is no lack of support....
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Most of the work we have done with Upfront has been around COVID-19. We did a very large push for...
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We are highly satisfied; Upfront is very collaborative to work with, and they are highly engaged in...
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Upfront needs to reconsider their pricing model. Right now, anything new represents a new contract...
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Upfront's software is very straightforward. It really doesn’t even require training. We provide...
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The implementation went pretty well with Upfront. There was a blind spot in one of our upgrades, and...
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Upfront is really good at deliveries and communication. I would buy this system over and over again....
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I feel like perhaps the website builders from Upfront were overburdened when we implemented the...
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Integration with Upfront requires a lot of painful data extractions that don't work very smoothly....
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We have primarily used Upfront as a text outreach to schedule visits, close care gaps, and make sure...
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The way Upfront works is average, and the errors that we have seen have probably been the biggest...
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Upfront has been good to work with in terms of the partnership and their willingness to communicate...
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Generally, Upfront is a good partner to get started in using text outreach. They offer a lot of...
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We have another solution already in place that does half of what we originally started with Upfront....
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We have paid for programs with Upfront, so it feels like each thing comes with a new cost. The...
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The errors that we have seen in Upfront have given us pause. It takes time for us to resolve issues....
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Upfront’s implementation services have been above average. The vendor has been available to train...
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I appreciate that Upfront has some really great people who are comfortable with advocating for what...
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We meet with Upfront frequently. They give us data on everything we do. They have good behavioral...
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The texts from Upfront get to our patients. There is a place where the texts say our organization's...
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Integration with the product has taken us longer than I would have liked. We aren't fully integrated...
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Upfront keeps saying that they want to tell us about all the things they are doing, but I won't care...
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Upfront has influenced our system and increased our momentum for our long-term strategy for a text...
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Upfront is very customer focused and driven. They really do care about the mission. One of the...
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Upfront is very good at owning their problems. However, Upfront is growing fast, and sometimes they...
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We used Upfront during the initial COVID-19 response. We originally signed for a certain model, but...
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Upfront initially worked with our organization in another area. We were able to connect with some...
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We have worked through a couple of moments where we could have had better communication. Once we get...
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In the beginning, Upfront was amazing. But they have been lacking a few things because they are in...
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We have a single point of contact. If we had more self-service, that could make things better. Right...
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The vendor has been flexible and has been willing to modify the product to meet our needs. We have a...
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