Commentary Summary
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User Commentary
Future Outlook
Upfront actually acquired another company called PatientBond, and that acquisition has greatly...
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Relationship
Overall, we have a great working relationship with our representative. They have been wonderful with...
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Other Observations & Comments
Upfront’s challenge is continuously refining the microsites they are sending out. Upfront sends...
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Other Observations & Comments
I have seen our contracts with Upfront change over the years, and I have gone back to the vendor and...
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Relationship
Acquiring PatientBond was a really smart decision for Upfront. Like many other digital companies,...
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Other Observations & Comments
PatientBond could be a game changer for Upfront if they leverage the system in the right way. That...
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Implementation and Training
Upfront was great to work with in terms of the product's initial setup and making sure that we were...
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Relationship
We have regular collaborations with Upfront, but I don’t feel like they are coming to me with...
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Service and Support
The engagement we were getting from our campaign was not as high as we had hoped, and the...
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Functionality and Upgrades
The goal of the campaign we partnered with Upfront for was to get any patients who had yet to sign...
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Lessons Learned
I would tell anyone looking into Upfront to be really clear on what they are expecting and what...
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Relationship
Overall, I love Upfront. They are a great organization. Their leadership people are very personable...
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Implementation and Training
Upfront has a microsite, which is a site that they use so all the details and drop-down things are...
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Relationship
We really enjoy working with our representative. We think our representative probably travels a lot,...
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Functionality and Upgrades
The Upfront system is easy to use in terms of the way that it is structured and set up. There have...
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Relationship
Upfront is very helpful in coming back to us with best practices when we tell them the message that...
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Lessons Learned
We would like to have Upfront be part of our long-term plans, but we are all still learning how to...
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Relationship
We feel like what we pay is definitely worth it in the long run. Upfront does not nickel-and-dime us...
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Implementation and Training
Upfront could improve their implementation process by being more transparent about how long it takes...
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Relationship
We did some messaging with our patients with regard to enrollment into a certain program, and we...
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Relationship
The vendor is mission driven. When the COVID-19 pandemic happened, everybody was running very fast...
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Relationship
Some upgrades have broken some of our integration work. I can't say that has been the vendor's fault...
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Relationship
Upfront is very measure focused. I love it. When we launched the first version of the product, we...
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Relationship
We know Upfront’s executive team very well, and they are engaged in the work and want to make sure...
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Functionality and Upgrades
Upfront is one of the technology tools that has really been a game changer for us. The vendor does a...
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Other Observations & Comments
The biggest barrier was the technical integration piece. Part of the problem was our fault because...
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Future Outlook
We 100% plan to keep the product because the vendor offers a service for our population health...
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Relationship
Upfront has been a big win for us operationally. The vendor is so fun to work with; they are amazing...
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Functionality and Upgrades
The hardest part of Upfront is that when patients get the original text message, they can easily...
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Relationship
I love Upfront; they are so very easy to love. I have been consistently impressed with their teams...
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Relationship
I love working with Upfront. They are phenomenal at what they do. The people that we deal with in...
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Future Outlook
Upfront is a lean company, but they provide the top talent to help guide and work with us. I prefer...
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ROI / Cost
Once the end user is in, we see great engagement with either the main call to action or the second...
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Functionality and Upgrades
There are things that we hoped Upfront would have by now that aren't here, but the vendor does a...
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Future Outlook
Upfront has things come down the pike, such as bidirectional communication, that will improve the...
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Lessons Learned
We are using Upfront's system to get our RNs to stop having to cold call patients to see whether...
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Functionality and Upgrades
The portal that our staff signs in to for handling any sort of patient-facing materials could be...
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Relationship
Upfront really revved everything up when we needed to respond to COVID-19. The vendor worked with us...
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Implementation and Training
Being a new, young company, Upfront is made up of very hard workers, but they have efficiencies to...
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Functionality and Upgrades
We use Upfront as a way to get our infectious disease experts to push out answers to the community...
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Lessons Learned
Upfront is doing very well in the patient communications space. There are a lot of competitors...
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Interfacing and Integration
Upfront's key value proposition is that our third-party EMR only contains information on patients...
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ROI / Cost
Measuring the outcomes is really difficult because when a call comes in, we don't know what prompted...
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Functionality and Upgrades
Our office staff sees the end result when they see the patient confirmations or appointments come through....
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Service and Support
Upfront is extremely collaborative, and they are thoughtful in bringing solutions. They are willing...
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Relationship
The executives have gone above and beyond for us.
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