All Categories chevron icon Value Based Care chevron icon Patient Engagement chevron icon Patient Communications

Upfront Commentary
Filtered view: All

Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Product, Value

I use the product for a very small portion of our work, but I am overall happy with the product.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

The first positive with Upfront was they introduced us to a lot of access to data and tooling that...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Upfront is a reactive partner that implements things poorly, does not respond proactively, and has...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Prior to the engagement with Upfront when the vendor was PatientBond, they were an active partner....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are moving some things to another vendor. That is probably less about Upfront and more about how...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Upfront is really good at creating solutions for problems we have or helping us with goals we want...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

We have had some delays because we are not completely clear on how to integrate Upfront into our...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Upfront is very easy to use. The ease of use for the patient is really so nice. There are also a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven't had a lot of experience with Upfront’s support because we are so new, and our programs...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The actual implementation was much more difficult than we had anticipated, especially around some of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The go-live process that we went through with Upfront was very helpful, but we haven't seen any...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Upfront's system gives all our providers a single source of segmentation to go through so that...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

In general, the investment in Upfront's system has been worth it. Because we are not trying to walk...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Upfront needs to improve their content assistance tools. They have tools for text understanding and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

We work with Upfront very often, and they make me feel like no one is above stepping in to help us...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some AI tools that Upfront has integrated into the Insights Accelerator tool that, to my...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The initial training from Upfront was good, but there haven’t been any additional trainings,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

The ease of use of Upfront has been figuring out how to deliver the data to Upfront in a way that...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

If I were to buy Upfront again, I would negotiate a lower price. But we didn't do much with the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There are integrations available with Upfront that we are not investing in because we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Upfront's executives are so responsive to emails that I have never had to use any of that support....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With the Upfront executive insights, it is difficult to draw a straight line to the outcome given...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Upfront's product is a great single solution for this type of need within an organization. I would...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

We did a full market assessment but decided to stay with Upfront at this time because we didn’t have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I don't know how well we fit into the vendor's current model. In other words, we may be a square peg...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have had disconnects on timing and disconnects on requirements. I have had multiple conversations...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Upfront needs to do a better job of consolidating their demos to be exactly for the use case or what...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Upfront is a digital platform. We use it now by working with the vendor to send a patient a text...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The piece for care coordination and patient lifestyle changes is all based on a patient's readiness...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Upfront was actually a great help to us during the COVID-19 pandemic. When that first happened, we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The only bummer to Upfront is that the platform for assigning patients is still within the vendor's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We still are trying to look through some of the vendor's clinical care plans to have our physicians...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are still using Upfront in the same way. Nothing has changed. Our team actually prefers Upfront...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We actually created a cascade of patient communication. We go to email. Upfront helps us with the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Upfront is a pretty straightforward solution for patients to use. We are getting really good...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The one time we tried reaching Upfront by phone it was a nightmare. Most of the support we get from...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We don't have any intentions to discontinue working with Upfront at this time. The solution has been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We are a high performer now that we use Upfront. Our questions meet our objectives. We have seen...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Upfront doesn't offer the capability for a direct interface, so it is more along the lines of a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I want Upfront to be more proactive in identifying issues so we don't have to reach out to them to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is room for improvement with the product quality, but the system is very good. Upfront could...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There is so much technology out there. There are opportunities for other systems that are similar to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I really do like working with Upfront, but we are very locked down. We have a very conservative...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Upfront has too many people commenting and helping with upgrades, so the communication gets a little...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I would tell someone looking at Upfront to check with their IT team. The clinical teams are probably...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

My dissatisfaction with Upfront is the fact that we just don't integrate and that they have grown a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

With Upfront, the training isn't training. Upfront launches things, and we look at how they work and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Upfront is keeping their promises, but they are growing, and there are some pain points with account...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Upfront merged with another company a couple of years ago, and they have a whole tool called...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Upfront continuously updates their product. They always come up with really great ways to improve...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Upfront has redesigned their text messages. They took everything we wanted and came to us with a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Upfront has amazing customer service, and they are always willing to work with us to make the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are in regular communication with Upfront's leadership, and they are always talking about what is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Upfront has a very sophisticated patient engagement platform that is super flexible and customizable...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Everything that Upfront promised in their portal is present, but no one wants to log in to the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

What I like about Upfront's system a little more than other solutions is that it goes into the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Upfront's system is very easy to use. There is one tweak that we requested of Upstart for one of the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

For a user to be the most successful with Upstart's system, I would just make sure that they have a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are not really integrating Upfront's system with Epic's system, but I'm still extremely satisfied...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We have regular meetings with Upfront. It is basically a good cadence for whenever we have questions...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

With Upfront, the only thing that was atypical this year was the acquisition of PatientBond. I'm not...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our contact is wonderful. One thing about Upfront is that if we don't get a response from our...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There was a time when our messages weren’t coming through, so Upfront actually credited our account....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Upfront keeps all their promises 90% of the time. But also, I can't really mark them down for that...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are in the process of adding some new stuff, so our new contact person at Upfront has been really...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

I would like to see an expanded set of condition-specific messages that includes all ICD-10 codes...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The reporting is not very useful. The vendor needs to expand this feature significantly to provide...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Upfront goes the extra length. They are flexible around pricing and the services being offered. They...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Upfront is a great standalone tool. I would love for the vendor to be able to integrate their data...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The bread and butter of the Upfront product is texting patients to let them know they have a balance...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​