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Upfront
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Reports

Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
Patient Communications Landscape 2022:
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June 2022
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User Commentary

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VP/Other Executive

Relationship

We did some messaging with our patients with regard to enrollment into a certain program, and we...

Sep 2022
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VP/Other Executive

Relationship

The vendor is mission driven. When the COVID-19 pandemic happened, everybody was running very fast...

Sep 2022
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VP/Other Executive

Relationship

Some upgrades have broken some of our integration work. I can't say that has been the vendor's fault...

Sep 2022
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VP/Other Executive

Relationship

Upfront is very measure focused. I love it. When we launched the first version of the product, we...

Sep 2022
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VP/Other Executive

Relationship

We know Upfront’s executive team very well, and they are engaged in the work and want to make sure...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Upfront is one of the technology tools that has really been a game changer for us. The vendor does a...

Sep 2022
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VP/Other Executive

Other Observations & Comments

The biggest barrier was the technical integration piece. Part of the problem was our fault because...

Sep 2022
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VP/Other Executive

Future Outlook

We 100% plan to keep the product because the vendor offers a service for our population health...

Sep 2022
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VP/Other Executive

Relationship

Upfront has been a big win for us operationally. The vendor is so fun to work with; they are amazing...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The hardest part of Upfront is that when patients get the original text message, they can easily...

Sep 2022
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VP/Other Executive

Relationship

I love Upfront; they are so very easy to love. I have been consistently impressed with their teams...

Aug 2022
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VP/Other Executive

Relationship

I love working with Upfront. They are phenomenal at what they do. The people that we deal with in...

Aug 2022
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VP/Other Executive

Future Outlook

Upfront is a lean company, but they provide the top talent to help guide and work with us. I prefer...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Once the end user is in, we see great engagement with either the main call to action or the second...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

There are things that we hoped Upfront would have by now that aren't here, but the vendor does a...

Aug 2022
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Director

Future Outlook

Upfront has things come down the pike, such as bidirectional communication, that will improve the...

Aug 2022
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Director

Lessons Learned

We are using Upfront's system to get our RNs to stop having to cold call patients to see whether...

Aug 2022
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Director

Functionality and Upgrades

The portal that our staff signs in to for handling any sort of patient-facing materials could be...

Aug 2022
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Director

Relationship

Upfront really revved everything up when we needed to respond to COVID-19. The vendor worked with us...

Aug 2022
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Director

Implementation and Training

Being a new, young company, Upfront is made up of very hard workers, but they have efficiencies to...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We use Upfront as a way to get our infectious disease experts to push out answers to the community...

Aug 2022
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VP/Other Executive

Lessons Learned

Upfront is doing very well in the patient communications space. There are a lot of competitors...

Aug 2022
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VP/Other Executive

Interfacing and Integration

Upfront's key value proposition is that our third-party EMR only contains information on patients...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Measuring the outcomes is really difficult because when a call comes in, we don't know what prompted...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Our office staff sees the end result when they see the patient confirmations or appointments come through....

May 2022
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VP/Other Executive

Service and Support

Upfront is extremely collaborative, and they are thoughtful in bringing solutions. They are willing...

May 2022
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VP/Other Executive

Relationship

The executives have gone above and beyond for us.

May 2022
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Manager

Service and Support

The vendor has been very responsive when we have needed to make changes to journeys or data...

Mar 2022
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Manager

Relationship

We have a partnership with Upfront. If they wanted us to use the ticketing system more than we...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Upfront avoids charging for every little thing. They have never come back and said something would...

Mar 2022
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Manager

Interfacing and Integration

We have struggled a lot as we have tried to move to a new interfacing model. The expertise on the...

Mar 2022
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Manager

Relationship

Aside from a few technical pieces, I am very satisfied with the vendor. Overall, the system does...

Mar 2022
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Manager

Implementation and Training

I am satisfied with the vendor's training. They bring in good people for that. The support team is...

Mar 2022
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Manager

Functionality and Upgrades

We are extremely satisfied with the system, and we are absolutely seeing results. I would recommend...

Mar 2022
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CMIO

Functionality and Upgrades

The direct SMS capabilities along with the microsite enable patients to have multiple interactions...

Feb 2022
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CMIO

Relationship

The beautiful part of the Upfront system compared to its competitors is that the vendor actually...

Feb 2022
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CMIO

Other Observations & Comments

Upfront is building their product line while we are building our strategic initiatives. It is hard...

Feb 2022
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CMIO

Service and Support

I have a direct line to the vendor. We haven't had any issues at all. There is no lack of support....

Feb 2022
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CMIO

Future Outlook

Most of the work we have done with Upfront has been around COVID-19. We did a very large push for...

Feb 2022
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VP/Other Executive

Relationship

We are highly satisfied; Upfront is very collaborative to work with, and they are highly engaged in...

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Upfront needs to reconsider their pricing model. Right now, anything new represents a new contract...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

Upfront's software is very straightforward. It really doesn’t even require training. We provide...

Oct 2021
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VP/Other Executive

Lessons Learned

The implementation went pretty well with Upfront. There was a blind spot in one of our upgrades, and...

Oct 2021
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VP/Other Executive

Relationship

Upfront is really good at deliveries and communication. I would buy this system over and over again....

Oct 2021
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VP/Other Executive

Implementation and Training

I feel like perhaps the website builders from Upfront were overburdened when we implemented the...

Oct 2021
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