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User Commentary

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VP/Other Executive

We are highly satisfied; Upfront is very collaborative to work with, and they are highly engaged in...

Nov 2021
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VP/Other Executive

Upfront needs to reconsider their pricing model. Right now, anything new represents a new contract...

Nov 2021
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VP/Other Executive

Upfront's software is very straightforward. It really doesn’t even require training. We provide...

Oct 2021
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VP/Other Executive

The implementation went pretty well with Upfront. There was a blind spot in one of our upgrades, and...

Oct 2021
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VP/Other Executive

Upfront is really good at deliveries and communication. I would buy this system over and over again....

Oct 2021
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VP/Other Executive

I feel like perhaps the website builders from Upfront were overburdened when we implemented the...

Oct 2021
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Director

Integration with Upfront requires a lot of painful data extractions that don't work very smoothly....

Sep 2021
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(0)
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Director

We have primarily used Upfront as a text outreach to schedule visits, close care gaps, and make sure...

Sep 2021
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Director

The way Upfront works is average, and the errors that we have seen have probably been the biggest...

Sep 2021
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Director

Upfront has been good to work with in terms of the partnership and their willingness to communicate...

Sep 2021
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Director

Generally, Upfront is a good partner to get started in using text outreach. They offer a lot of...

Sep 2021
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Director

We have another solution already in place that does half of what we originally started with Upfront....

Sep 2021
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Director

We have paid for programs with Upfront, so it feels like each thing comes with a new cost. The...

Sep 2021
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Director

The errors that we have seen in Upfront have given us pause. It takes time for us to resolve issues....

Sep 2021
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Director

Upfront’s implementation services have been above average. The vendor has been available to train...

Sep 2021
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Director

I appreciate that Upfront has some really great people who are comfortable with advocating for what...

Aug 2021
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Director

We meet with Upfront frequently. They give us data on everything we do. They have good behavioral...

Aug 2021
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Director

The texts from Upfront get to our patients. There is a place where the texts say our organization's...

Aug 2021
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Director

Integration with the product has taken us longer than I would have liked. We aren't fully integrated...

Aug 2021
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Director

Upfront keeps saying that they want to tell us about all the things they are doing, but I won't care...

Aug 2021
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(0)
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Director

Upfront has influenced our system and increased our momentum for our long-term strategy for a text...

Aug 2021
||
(0)
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Director

Upfront is very customer focused and driven. They really do care about the mission. One of the...

Aug 2021
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Director

Upfront is very good at owning their problems. However, Upfront is growing fast, and sometimes they...

Aug 2021
||
(0)
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Director

We used Upfront during the initial COVID-19 response. We originally signed for a certain model, but...

Aug 2021
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(0)
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Director

Upfront initially worked with our organization in another area. We were able to connect with some...

Aug 2021
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Director

We have worked through a couple of moments where we could have had better communication. Once we get...

Aug 2021
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VP/Other Executive

In the beginning, Upfront was amazing. But they have been lacking a few things because they are in...

Aug 2021
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VP/Other Executive

We have a single point of contact. If we had more self-service, that could make things better. Right...

Jul 2021
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VP/Other Executive

The vendor has been flexible and has been willing to modify the product to meet our needs. We have a...

Jul 2021
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(0)
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VP/Other Executive

Upfront provides us with a platform, and at times, our organization limits some of that...

May 2021
||
(0)
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VP/Other Executive

Upfront has been a fantastic partner. We interact with the vendor quite often, and we have a direct...

May 2021
||
(0)
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VP/Other Executive

Upfront set the stage quite well in their initial presentation. They really did make a very...

May 2021
||
(0)
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VP/Other Executive

We have actively recommended Upfront to peers. I really think Upfront has done a nice job with...

May 2021
||
(0)
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VP/Other Executive

Upfront is pretty easy for our staff members to use because they don't have to do anything. The...

May 2021
||
(0)
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VP/Other Executive

The vendor avoids charging us for every little thing. That has been nice. Upfront is reasonably...

May 2021
||
(0)
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VP/Other Executive

I have been very surprised with what we have gotten from Upfront. I knew that they would be a great...

May 2021
||
(0)
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VP/Other Executive

We were able to start to see a return on investment within a few weeks with the call programs we did...

May 2021
||
(0)
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VP/Other Executive

Financially, COVID-19 was going to be a tough position for our healthcare system to be in until we...

May 2021
||
(0)
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Director

The Upfront system is extremely easy for patients to use. It requires a single touch from a text...

May 2021
||
(0)
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Director

Every phase of our launch with the Upfront solution has gone very well. There really haven't been...

May 2021
||
(0)
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Director

the Upfront system’s integration has been fabulous. It launches right to our patient portal. We can...

May 2021
||
(0)
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Director

There are some things that we would love to customize a little more, and we are a little limited by...

May 2021
||
(0)
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Director

I would rate the vendor well for their ongoing support and the way they answer questions and provide...

May 2021
||
(0)
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Director

Upfront has been one of the best vendors I have had experience working with in my years of...

May 2021
||
(0)
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Director

We were already receiving positive ROI within months. We have had phenomenal results with our...

May 2021
||
(0)
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VP/Other Executive

Upfront avoids charging for every little thing. The only caveat I would put to that is we have a...

May 2021
||
(0)
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VP/Other Executive

We have had very few issues with the functionality of the Upfront tools with patients. This product...

May 2021
||
(0)
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VP/Other Executive

For some of our users, the Upfront software is easy to use because some groups of operators are...

May 2021
||
(0)
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VP/Other Executive

Sometimes we bring up things to the vendor, and they say those things make sense and that we should...

May 2021
||
(0)
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VP/Other Executive

The things that aren’t perfect yet with Upfront are on the road map. It is planned that we will make...

May 2021
||
(0)
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VP/Other Executive

I get pretty passionate about Upfront's solution because it can help open the eyes of an...

May 2021
||
(0)
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Manager

I rate the ease of use for the patient a little lower because the system has a lot of information....

Apr 2021
||
(0)
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Manager

The vendor absolutely avoids charging for every little thing. We haven’t had a change order yet.

Apr 2021
||
(0)
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Manager

I love the vendor's upgrades. We are still developing things. We have access to some of the things...

Apr 2021
||
(0)
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Manager

I can reach the vendor's support team whenever I need them. They are proactive and very good. The...

Apr 2021
||
(0)
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VP/Other Executive

I have high expectations for the future. I have worked with a lot of vendors over the years, and I...

Apr 2021
||
(0)
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VP/Other Executive

Upfront is just really nice to work with, and even more importantly, they don’t nickel-and-dime us....

Apr 2021
||
(0)
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VP/Other Executive

Due to some of the things we have done with Upfront, we have seen a reduction in manual work. We...

Apr 2021
||
(0)
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VP/Other Executive

We are working through some things with the back office in terms of getting our staff to really use...

Apr 2021
||
(0)
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CMIO

The product has the ability to meet the interoperability needs that we are going to have. The issue...

Apr 2021
||
(0)
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CMIO

The vendor's ability to present the amount of information that there is on their microsite and have...

Apr 2021
||
(0)
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CMIO

Right now, the landscape of healthcare is such that I don't think that there is any vendor that...

Apr 2021
||
(0)
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CMIO

I would rate the vendor's support even higher if I could. Upfront has personalized lines of...

Apr 2021
||
(0)
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CMIO

Our direct contact is a vendor executive. There is nothing that I would change or do differently. As...

Apr 2021
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(0)
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