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Upfront
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Reports

Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
Patient Communications Landscape 2022:
Leveraging Communication Tools to Drive Outcomes
June 2022
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Digital Front Door 2021: A View Through the Eyes of Market Leaders
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Upfront: Emerging Technology Spotlight 2021
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User Commentary

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Director

Future Outlook

Upfront actually acquired another company called PatientBond, and that acquisition has greatly...

Mar 2023
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Director

Relationship

Overall, we have a great working relationship with our representative. They have been wonderful with...

Mar 2023
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VP/Other Executive

Other Observations & Comments

Upfront’s challenge is continuously refining the microsites they are sending out. Upfront sends...

Mar 2023
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VP/Other Executive

Other Observations & Comments

I have seen our contracts with Upfront change over the years, and I have gone back to the vendor and...

Mar 2023
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VP/Other Executive

Relationship

Acquiring PatientBond was a really smart decision for Upfront. Like many other digital companies,...

Mar 2023
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VP/Other Executive

Other Observations & Comments

PatientBond could be a game changer for Upfront if they leverage the system in the right way. That...

Mar 2023
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Director

Implementation and Training

Upfront was great to work with in terms of the product's initial setup and making sure that we were...

Mar 2023
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VP/Other Executive

Relationship

We have regular collaborations with Upfront, but I don’t feel like they are coming to me with...

Mar 2023
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Director

Service and Support

The engagement we were getting from our campaign was not as high as we had hoped, and the...

Mar 2023
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Director

Functionality and Upgrades

The goal of the campaign we partnered with Upfront for was to get any patients who had yet to sign...

Mar 2023
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VP/Other Executive

Lessons Learned

I would tell anyone looking into Upfront to be really clear on what they are expecting and what...

Mar 2023
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VP/Other Executive

Relationship

Overall, I love Upfront. They are a great organization. Their leadership people are very personable...

Mar 2023
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Director

Implementation and Training

Upfront has a microsite, which is a site that they use so all the details and drop-down things are...

Mar 2023
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Director

Relationship

We really enjoy working with our representative. We think our representative probably travels a lot,...

Mar 2023
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Director

Functionality and Upgrades

The Upfront system is easy to use in terms of the way that it is structured and set up. There have...

Mar 2023
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Director

Relationship

Upfront is very helpful in coming back to us with best practices when we tell them the message that...

Mar 2023
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Director

Lessons Learned

We would like to have Upfront be part of our long-term plans, but we are all still learning how to...

Mar 2023
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Director

Relationship

We feel like what we pay is definitely worth it in the long run. Upfront does not nickel-and-dime us...

Mar 2023
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Director

Implementation and Training

Upfront could improve their implementation process by being more transparent about how long it takes...

Mar 2023
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VP/Other Executive

Relationship

We did some messaging with our patients with regard to enrollment into a certain program, and we...

Sep 2022
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VP/Other Executive

Relationship

The vendor is mission driven. When the COVID-19 pandemic happened, everybody was running very fast...

Sep 2022
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VP/Other Executive

Relationship

Some upgrades have broken some of our integration work. I can't say that has been the vendor's fault...

Sep 2022
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VP/Other Executive

Relationship

Upfront is very measure focused. I love it. When we launched the first version of the product, we...

Sep 2022
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VP/Other Executive

Relationship

We know Upfront’s executive team very well, and they are engaged in the work and want to make sure...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Upfront is one of the technology tools that has really been a game changer for us. The vendor does a...

Sep 2022
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VP/Other Executive

Other Observations & Comments

The biggest barrier was the technical integration piece. Part of the problem was our fault because...

Sep 2022
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VP/Other Executive

Future Outlook

We 100% plan to keep the product because the vendor offers a service for our population health...

Sep 2022
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VP/Other Executive

Relationship

Upfront has been a big win for us operationally. The vendor is so fun to work with; they are amazing...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The hardest part of Upfront is that when patients get the original text message, they can easily...

Sep 2022
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VP/Other Executive

Relationship

I love Upfront; they are so very easy to love. I have been consistently impressed with their teams...

Aug 2022
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VP/Other Executive

Relationship

I love working with Upfront. They are phenomenal at what they do. The people that we deal with in...

Aug 2022
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VP/Other Executive

Future Outlook

Upfront is a lean company, but they provide the top talent to help guide and work with us. I prefer...

Aug 2022
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VP/Other Executive

ROI / Cost

Once the end user is in, we see great engagement with either the main call to action or the second...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

There are things that we hoped Upfront would have by now that aren't here, but the vendor does a...

Aug 2022
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Director

Future Outlook

Upfront has things come down the pike, such as bidirectional communication, that will improve the...

Aug 2022
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Director

Lessons Learned

We are using Upfront's system to get our RNs to stop having to cold call patients to see whether...

Aug 2022
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Director

Functionality and Upgrades

The portal that our staff signs in to for handling any sort of patient-facing materials could be...

Aug 2022
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Director

Relationship

Upfront really revved everything up when we needed to respond to COVID-19. The vendor worked with us...

Aug 2022
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Director

Implementation and Training

Being a new, young company, Upfront is made up of very hard workers, but they have efficiencies to...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We use Upfront as a way to get our infectious disease experts to push out answers to the community...

Aug 2022
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VP/Other Executive

Lessons Learned

Upfront is doing very well in the patient communications space. There are a lot of competitors...

Aug 2022
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VP/Other Executive

Interfacing and Integration

Upfront's key value proposition is that our third-party EMR only contains information on patients...

Aug 2022
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VP/Other Executive

ROI / Cost

Measuring the outcomes is really difficult because when a call comes in, we don't know what prompted...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Our office staff sees the end result when they see the patient confirmations or appointments come through....

May 2022
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VP/Other Executive

Service and Support

Upfront is extremely collaborative, and they are thoughtful in bringing solutions. They are willing...

May 2022
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VP/Other Executive

Relationship

The executives have gone above and beyond for us.

May 2022
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