Upfront
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

The vendor has been very responsive when we have needed to make changes to journeys or data...

Mar 2022
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Manager

We have a partnership with Upfront. If they wanted us to use the ticketing system more than we...

Mar 2022
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Manager

Upfront avoids charging for every little thing. They have never come back and said something would...

Mar 2022
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Manager

We have struggled a lot as we have tried to move to a new interfacing model. The expertise on the...

Mar 2022
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Manager

Aside from a few technical pieces, I am very satisfied with the vendor. Overall, the system does...

Mar 2022
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Manager

I am satisfied with the vendor's training. They bring in good people for that. The support team is...

Mar 2022
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Manager

We are extremely satisfied with the system, and we are absolutely seeing results. I would recommend...

Mar 2022
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CMIO

The direct SMS capabilities along with the microsite enable patients to have multiple interactions...

Feb 2022
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CMIO

The beautiful part of the Upfront system compared to its competitors is that the vendor actually...

Feb 2022
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CMIO

Upfront is building their product line while we are building our strategic initiatives. It is hard...

Feb 2022
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CMIO

I have a direct line to the vendor. We haven't had any issues at all. There is no lack of support....

Feb 2022
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CMIO

Most of the work we have done with Upfront has been around COVID-19. We did a very large push for...

Feb 2022
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VP/Other Executive

We are highly satisfied; Upfront is very collaborative to work with, and they are highly engaged in...

Nov 2021
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VP/Other Executive

Upfront needs to reconsider their pricing model. Right now, anything new represents a new contract...

Nov 2021
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VP/Other Executive

Upfront's software is very straightforward. It really doesn’t even require training. We provide...

Oct 2021
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VP/Other Executive

The implementation went pretty well with Upfront. There was a blind spot in one of our upgrades, and...

Oct 2021
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VP/Other Executive

Upfront is really good at deliveries and communication. I would buy this system over and over again....

Oct 2021
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VP/Other Executive

I feel like perhaps the website builders from Upfront were overburdened when we implemented the...

Oct 2021
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Director

Integration with Upfront requires a lot of painful data extractions that don't work very smoothly....

Sep 2021
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Director

We have primarily used Upfront as a text outreach to schedule visits, close care gaps, and make sure...

Sep 2021
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Director

The way Upfront works is average, and the errors that we have seen have probably been the biggest...

Sep 2021
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Director

Upfront has been good to work with in terms of the partnership and their willingness to communicate...

Sep 2021
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Director

Generally, Upfront is a good partner to get started in using text outreach. They offer a lot of...

Sep 2021
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Director

We have another solution already in place that does half of what we originally started with Upfront....

Sep 2021
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Director

We have paid for programs with Upfront, so it feels like each thing comes with a new cost. The...

Sep 2021
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Director

The errors that we have seen in Upfront have given us pause. It takes time for us to resolve issues....

Sep 2021
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Director

Upfront’s implementation services have been above average. The vendor has been available to train...

Sep 2021
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Director

I appreciate that Upfront has some really great people who are comfortable with advocating for what...

Aug 2021
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Director

We meet with Upfront frequently. They give us data on everything we do. They have good behavioral...

Aug 2021
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Director

The texts from Upfront get to our patients. There is a place where the texts say our organization's...

Aug 2021
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Director

Integration with the product has taken us longer than I would have liked. We aren't fully integrated...

Aug 2021
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Director

Upfront keeps saying that they want to tell us about all the things they are doing, but I won't care...

Aug 2021
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Director

Upfront has influenced our system and increased our momentum for our long-term strategy for a text...

Aug 2021
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(0)
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Director

Upfront is very customer focused and driven. They really do care about the mission. One of the...

Aug 2021
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Director

Upfront is very good at owning their problems. However, Upfront is growing fast, and sometimes they...

Aug 2021
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Director

We used Upfront during the initial COVID-19 response. We originally signed for a certain model, but...

Aug 2021
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Director

Upfront initially worked with our organization in another area. We were able to connect with some...

Aug 2021
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Director

We have worked through a couple of moments where we could have had better communication. Once we get...

Aug 2021
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VP/Other Executive

In the beginning, Upfront was amazing. But they have been lacking a few things because they are in...

Aug 2021
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VP/Other Executive

We have a single point of contact. If we had more self-service, that could make things better. Right...

Jul 2021
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VP/Other Executive

The vendor has been flexible and has been willing to modify the product to meet our needs. We have a...

Jul 2021
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