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UST Payer IT Consulting Commentary
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Trent Davis
Research Director
KLAS Research Director - Trent Davis
 
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VP/Other Executive

Loyalty, Loyalty, Operations, Operations

The reason we brought UST in was that they were doing some data and AI work with a colleague. The...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Once UST got into our system, they were super fast and gave us really clear outlines of what they...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

What UST is working on is pretty tactical, but what I was impressed with is the firm’s ability to...

Oct 2023
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VP/Other Executive

Relationship, Relationship

UST has been wonderful to work with and super collaborative. They have helped me gain trust in my...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

When we had the initial conversation with UST about potentially using one of their services, an...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

UST’s consultants have been excellent, very engaged, and very on time. UST has been incredibly...

Oct 2023
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VP/Other Executive

Relationship, Relationship

UST has been incredibly friendly and involved where they have needed to be. The firm is very open to...

Oct 2023
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Director

Relationship, Relationship

Typically, some things take a certain length of time, but the firm's resources have recently spent...

Oct 2023
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Director

Relationship, Relationship

Just like with any other firm, UST at times has resources who do not meet our expectations. We work...

Oct 2023
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Director

Relationship, Relationship

We all could improve on a lot of things. UST does a good job of knowledge retention and transferring...

Oct 2023
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Director

Value, Value

For the most part, an engagement model is based on the firm providing the resources; in that model,...

Oct 2023
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Director

Relationship, Relationship

Over the years, several of the resources that we have utilized from UST have been great. The firm...

Oct 2023
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Director

Relationship, Relationship

If there is a resource who is not working out, UST has been fairly good with rolling that individual...

Oct 2023
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Analyst/Coordinator

Loyalty

We chose UST because they had a good approach from some of the initial discussions, and they were...

Oct 2023
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Analyst/Coordinator

Relationship

Consulting is very specific to the team we work with, so no consulting firm can give us the same...

Oct 2023
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Analyst/Coordinator

Relationship, Services

UST’s weakness is something that doesn’t impact me personally, but when I first started, I didn't...

Oct 2023
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