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Allscripts Practice Management
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Functionality and Upgrades

The product requires too much manipulation before we can produce a claim in the system, transfer it...

Mar 2023
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Director

Relationship

The executives at Veradigm are top notch; they are some of the smartest people I have ever met. I...

Mar 2023
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VP/Other Executive

Service and Support

For the most part, the support for the product is still provided by the folks who developed and...

Feb 2023
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Analyst/Coordinator

Interfacing and Integration

One of the product's strengths is that it has everything in it. The product is all encompassing for...

Feb 2023
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Analyst/Coordinator

Technology

Allscripts PM looks very archaic. I think that Allscripts has added some features, but the vendor...

Feb 2023
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Analyst/Coordinator

Service and Support

When the support team calls us, they have no resolutions for our issues. They just want to talk...

Feb 2023
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Manager

Functionality and Upgrades

We can't stand Allscripts. We would never recommend the vendor to anyone. The practice management...

Jan 2023
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Manager

Sales and Contracting

Allscripts sold us numerous things that didn't even work.

Jan 2023
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Manager

Functionality and Upgrades

The scheduling program in the product works pretty well.

Jan 2023
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Manager

Service and Support

All of the support staff for the product is offshore, and the support people never know what they...

Jan 2023
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Manager

Implementation and Training

We had issues with the product's go-live timeline, and another organization came in and helped solve...

Jan 2023
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CTO

Implementation and Training

Our implementation of Allscripts PM was challenging. The vendor was having an identity crisis, and I...

Dec 2022
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CTO

Functionality and Upgrades

Working with Allscripts can be a pretty rocky process. I am not sure whether there is a specific...

Dec 2022
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CTO

Future Outlook

There are things that the system doesn't do very well. We are working with the vendor to try to come...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Allscripts needs to focus on the defects they have in the product. We have run into quite a few...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The major strengths of the Allscripts PM solution are the ability to schedule appointments and the...

Dec 2022
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Director

Functionality and Upgrades

With some recent upgrades to the Allscripts product, it is a lot easier to have a wide variety of...

Nov 2022
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Director

Interfacing and Integration

Allscripts could improve the PM experience by increasing the data points that can be connected to...

Nov 2022
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CIO

Relationship

Allscripts’ communication about deliverables from the sales team to the implementation team is not...

Nov 2022
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CIO

Technology

From an IT perspective, I wish Allscripts PM were browser based rather than run on a traditional...

Nov 2022
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CIO

Relationship

We are moving to a different management team at Allscripts, and things will be different. We are...

Nov 2022
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CIO

Functionality and Upgrades

The product is stable, and integrations are seamless. It is simple to bolt things up to the system...

Nov 2022
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Director

Functionality and Upgrades

The PM side tends to require a slightly lighter lift and go a little more smoothly than our EHR....

Nov 2022
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Director

Other Observations & Comments

Allscripts PM is not a bad way to go. The vendor is focusing on the right things. The product is not...

Nov 2022
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Director

Service and Support

Our support model with Allscripts PM and approach to upgrades are very economical. Allscripts’...

Nov 2022
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Director

Functionality and Upgrades

The product needs more modern patient engagement functionality. It needs things like better check-in...

Nov 2022
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Director

Functionality and Upgrades

The product is really stable. We have no intention of leaving the product. We are going to do a...

Nov 2022
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Director

Service and Support

The support team is pretty good; they respond quickly. We had one significant outage. And getting...

Nov 2022
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Manager

Interfacing and Integration

There are deficiencies in the program that the vendor hasn't properly addressed for many years....

Oct 2022
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Manager

Relationship

Allscripts isn’t proactive. That is related more to upgrades and making sure that we are current....

Oct 2022
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Manager

Functionality and Upgrades

We like the product, and we use it. It helps us accomplish our goals, but it is disappointing to see...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The piece that checks for eligibility could be improved upon. We have a lot of issues in the morning...

Oct 2022
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Analyst/Coordinator

Service and Support

The vendor's support is phenomenal. The vendor has a strong team. If I log a ticket, I will usually...

Oct 2022
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Director

Relationship

Allscripts doesn’t break their promises, but certain things don’t always get fixed in a timely manner....

Sep 2022
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Director

Relationship

Allscripts' project management team is horrible. We recently did an upgrade, and it was not easy....

Aug 2022
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Director

Functionality and Upgrades

The PM product is strong and good. We don't have a lot of issues with it.

Aug 2022
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Director

Functionality and Upgrades

Allscripts has improved the quality of our options for how we can bill, and that is a pretty...

Aug 2022
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CFO

Other Observations & Comments

With the product's upgrade, we can't really tell the difference between the old version and the new...

Aug 2022
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CFO

Future Outlook

The only way that Allscripts is going to improve the product is to get rid of it. The product is not...

Aug 2022
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CFO

Interfacing and Integration

The integration is constantly going in and out. Some charges and patient information don't flow from...

Aug 2022
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CFO

Functionality and Upgrades

The product is an old system. It really needs to be updated for the 21st century. There is no easy...

Aug 2022
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CFO

Service and Support

With the support team, we usually get a response from whoever we have notified of an issue. But then...

Aug 2022
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Manager

Implementation and Training

Allscripts has never trained me. I have had to figure out the portal by myself.

Aug 2022
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Manager

Interfacing and Integration

The integration for Allscripts PM is awful. We wanted our PM and EHR systems to talk to each other,...

Aug 2022
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Manager

Functionality and Upgrades

Allscripts PM is an awful system. A lot of people use the system, but we cannot open multiple...

Aug 2022
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Manager

Functionality and Upgrades

Allscripts PM is patient driven, but that doesn’t work well for us. There is no clean way to attach...

Aug 2022
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Manager

Functionality and Upgrades

The product is a pretty complex piece of software, and it does a lot. There are areas that could be...

Aug 2022
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Manager

Future Outlook

I don't know whether we would buy the product again. This product is a grand step up from what we...

Aug 2022
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Manager

Service and Support

Allscripts’ support team is available and moves quickly. The vendor has a hierarchy of scale that we...

Aug 2022
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Manager

Relationship

If we want an update or upgrade from Allscripts, we log a call. When we log that call, the vendor...

Aug 2022
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Director

Interfacing and Integration

Allscripts does a good job with their upgrades. The training is pretty good. Some of the training is...

Jun 2022
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Director

Functionality and Upgrades

The only thing that is still a bit of a struggle is the reportability of data. I think we need to...

Jun 2022
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Director

ROI / Cost

Our patient A/R days are down, so the PM system is driving outcomes.

Jun 2022
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Manager

Functionality and Upgrades

Allscripts PM mostly meets our needs. It is slowly upgrading, but it is definitely behind...

May 2022
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Manager

Functionality and Upgrades

Some of the billing could be done better than it currently is for collecting patient co-pays. The...

May 2022
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Manager

Functionality and Upgrades

The system is stable the way it is, but if I had to improve it, I would like to have more specific...

Apr 2022
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Analyst/Coordinator

ROI / Cost

Allscripts charges for what they do for us, and that is expected, but they do not charge outside of...

Apr 2022
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Director

ROI / Cost

Allscripts absolutely charges for every little thing. We weren't given accurate quotes at the...

Apr 2022
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Director

Functionality and Upgrades

In the last version, Allscripts released things called system rules, and those have been helpful for...

Apr 2022
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