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Veradigm EHR
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User Commentary

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Director

Functionality and Upgrades

The look and feel of the EHR are good. Almost everyone who is operating in the EHR needs to have a...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Allscripts’ EHR is one of the more antiquated-looking products out there. I wish the vendor would...

Jan 2023
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Analyst/Coordinator

Lessons Learned

We hear people grumbling and wondering why we can’t switch from Allscripts to another vendor....

Jan 2023
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Manager

Interfacing and Integration

Professional EHR is not interconnected well for the physicians to see the chart within different...

Dec 2022
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Manager

Other Observations & Comments

I always get a really good response from the vendor when I ask questions, troubleshoot things, or...

Dec 2022
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Manager

Functionality and Upgrades

The solution is easy to teach and easy to use. It may not flow as easily as the Epic system does in...

Dec 2022
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Director

Implementation and Training

Although Professional EHR is easy to use, from an upgrade perspective, there is always documentation...

Dec 2022
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Director

Functionality and Upgrades

We are quite unhappy with Allscripts. The main issue we have is that the product is poor and not...

Dec 2022
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Director

Service and Support

Allscripts’ support structure has changed drastically, and they have struggled like everybody else,...

Dec 2022
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Director

Lessons Learned

If I had money, Professional EHR would not be part of our long-term plans. We keep it strictly...

Dec 2022
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Director

Interfacing and Integration

Integration is never complete with Professional EHR. Allscripts does integrate the product with a...

Dec 2022
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Director

Technology

The system has been slow for years. There is an upgrade we are supposed to be getting that is...

Dec 2022
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Director

Other Observations & Comments

I have used this system for a long time. I know the front end, the back end, how to tweak...

Dec 2022
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Director

Functionality and Upgrades

There is room for improvement with the system's search feature. Because we have been on the EMR for...

Dec 2022
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Director

Interfacing and Integration

We have an interface through Allscripts to integrate our system with an HIE, mainly to meet a MIPS...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Allscripts fails to fix the defects in their updated versions. Every time we update to a new...

Nov 2022
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Analyst/Coordinator

ROI / Cost

There are some features that Allscripts has not associated a cost with. Right now, the mobile...

Nov 2022
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Analyst/Coordinator

Service and Support

Allscripts needs to work on helping their clients. It is just frustrating when we have a problem...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The providers really enjoy the short-list feature in the Allscripts EHR. There is a short list that...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The EHR is great to work with it. It is very user friendly, and we get where we need to be with it....

Nov 2022
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VP/Other Executive

Functionality and Upgrades

On the back end of the system where a lot of our executives and IT people work, the product is not...

Nov 2022
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VP/Other Executive

Service and Support

There is a delay when we put a ticket in. The ticket clearly shows that there is an issue on...

Nov 2022
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VP/Other Executive

Relationship

We usually propose ideas to the vendor for improving the product and creating enhancements. A lot of...

Nov 2022
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VP/Other Executive

Implementation and Training

There is not much training from Allscripts. There is no proactiveness on the training piece unless...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The vendor should make sure that there are no errors during the upgrades. If there are, they should...

Nov 2022
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Director

ROI / Cost

Professional EHR is a very comprehensive product, but I have looked at other EHR systems in the past...

Nov 2022
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Director

Other Observations & Comments

I would like Allscripts to continue to improve the Professional EHR functionality. This is very...

Nov 2022
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Director

Future Outlook

We are making some changes, and we were promised that the changes would improve end-user performance...

Nov 2022
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Manager

Relationship

Allscripts doesn't promise a lot, but when they do promise something, they keep that promise.

Oct 2022
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Manager

Functionality and Upgrades

Originally, the components necessary for the MIPS or quality reporting for Medicare were very...

Oct 2022
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Manager

Implementation and Training

The vendor does very little for ongoing training. They get a little bit of break on that because the...

Oct 2022
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Manager

Technology

An upgrade is coming from Allscripts because of the MIPS reporting requirements, so at least they...

Oct 2022
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Director

Technology

When we bought Professional EHR, we were still pretty small. The EHR product was made for smaller...

Oct 2022
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Director

Functionality and Upgrades

The product is certainly simple and easy to use, and Allscripts brings everything to the table that...

Oct 2022
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Director

Implementation and Training

Allscripts has not kept all their promises about the implementations and services. Our last two...

Oct 2022
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Director

Functionality and Upgrades

We just did an upgrade with Allscripts, and it went smoothly.

Oct 2022
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Director

Functionality and Upgrades

There are functions in the EHR that we like. We like that it is a comprehensive chart. We like the...

Oct 2022
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Director

Service and Support

The vendor’s support is going downhill. Many of our support tickets tend to go on for weeks. The...

Oct 2022
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Director

Technology

With Allscripts, the systems tend to get a little outdated, and the vendor does not really focus on...

Oct 2022
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Manager

Other Observations & Comments

Our use of Allscripts' system is temporary. We are part of a healthcare system, and we have another...

Sep 2022
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Manager

Service and Support

The only thing I would like an improvement on is the technical side. We ask questions about whether...

Sep 2022
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Director

Future Outlook

Our experience with Allscripts has been pretty average. The vendor is really good at...

Sep 2022
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Director

ROI / Cost

Allscripts does not avoid charging for every little thing. Sometimes we need to run scripts on...

Sep 2022
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Director

Interfacing and Integration

We are unable to document intersex as the medical sex of applicable patients within the EMR. We have...

Sep 2022
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Director

Functionality and Upgrades

In the product, the demographic fields in a patient’s chart are customizable and dynamic. The fields...

Sep 2022
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Director

Functionality and Upgrades

I would love to see more automated translation services within our software system. The product is...

Sep 2022
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Director

Service and Support

Allscripts' phone and web support has deteriorated over time. Based on our location, a time zone...

Sep 2022
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(0)
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Director

Service and Support

We have had system outages and upgrade latencies with the product. Usually, we have to call in...

Sep 2022
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Director

Functionality and Upgrades

We collect sexual orientation and gender identity data in another solution, and we have enhanced the...

Sep 2022
||
(0)
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Director

Functionality and Upgrades

The product makes any sexual orientation or gender identity information readily available and...

Sep 2022
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(0)
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Manager

Service and Support

We were having problems with the charting in the EHR, and I told Allscripts that I wasn’t going to...

Aug 2022
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Manager

Service and Support

Allscripts doesn’t nickel-and-dime us. They have gotten better about having everything in one...

Aug 2022
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Manager

Functionality and Upgrades

Allscripts’ EHR is designed well but has very busy screens. There are interfaced pieces in order to...

Aug 2022
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Manager

Functionality and Upgrades

The product is a little cumbersome at times and can slow down many of our processes.

Aug 2022
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Manager

Service and Support

Allscripts has a person who is responsible for the development of the software, and that person and...

Aug 2022
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Manager

Lessons Learned

I would transparently say to other providers in our field that they should look around and make sure...

Aug 2022
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Manager

Technology

Upgrades to the product are automatic, and the product is mostly in the cloud now. Our users say...

Jun 2022
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Manager

Service and Support

All of the vendor’s support is ticket based. Some of the time, the support team responds the moment...

Jun 2022
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Manager

Interfacing and Integration

Allscripts has all the interoperability tools we need.

Jun 2022
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Director

Relationship

Our vendor relationship with Allscripts is pretty good. We have fairly regular calls. Allscripts'...

Jun 2022
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Director

Implementation and Training

We would like more training for nurses and clinical providers when we onboard new staff. We do a lot...

Jun 2022
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Director

Interfacing and Integration

We don't do a lot of integration, but we have a lab interface set up with Allscripts, and that has...

Jun 2022
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Director

Functionality and Upgrades

The functionality is meeting all of our needs. I haven't heard of anything that isn't meeting our...

Jun 2022
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Manager

ROI / Cost

The vendor charges for every little thing. Every add-on product comes with an additional charge. It...

May 2022
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(0)
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Manager

Relationship

Allscripts listens to our feedback. They are constantly upgrading, innovating, and looking at how to...

May 2022
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Manager

Functionality and Upgrades

The EHR is a good product, and I like the ease of use. It is intuitive for the providers and...

May 2022
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Director

Relationship

I can get Allscripts to keep their promises, but that requires a significant effort on my end.

Apr 2022
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Director

Relationship

Allscripts has made some positive changes in the last year or two. I certainly meet with many people...

Apr 2022
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Director

Functionality and Upgrades

We have often seen that Allscripts' updates break something in a different area, and then we have to...

Apr 2022
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Director

Functionality and Upgrades

Allscripts could definitely improve the EHR's ease of use. It is quite a complex system for our...

Apr 2022
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