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Veradigm EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Value

There is always something with the EHR. There is an additional cost for MIPS assistance and billing....

Nov 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

Increased abilities in FollowMyHealth would be great. The portal is lacking. There are a lot of...

Nov 2023
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Analyst/Coordinator

Product

The product is user friendly, efficient, and effective. There are a couple of hiccups here and...

Nov 2023
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Analyst/Coordinator

Relationship

The support is not as good as it used to be. The turnaround time is longer, and things seem to be...

Nov 2023
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(0)
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Director

Product

Veradigm’s EHR is a very comprehensive system. It covers all of the needs of a private primary care...

Nov 2023
||
(0)
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Director

Loyalty, Product

We have looked at other systems, and Veradigm is further along in the pathway of making the system...

Nov 2023
||
(0)
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Director

Operations

When we want to know how to perform a certain function in Veradigm EHR, we should be able to search...

Nov 2023
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(0)
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Director

Relationship, Product

For opening support cases, our general approach is through Veradigm’s web experience. We rarely make...

Nov 2023
||
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Manager

Value

The vendor doesn’t charge for every little thing, but there were a couple of big, isolated things...

Nov 2023
||
(0)
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Manager

Product

We had some automation in place with the previous EHR, which should be the more outdated EHR,...

Nov 2023
||
(0)
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Manager

Operations

Only through our diligence, complaining, and escalating things to higher-ups did we get a new...

Nov 2023
||
(0)
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Manager

Relationship

The vendor’s support is very hit or miss. Back in the day, we had people that we could call...

Nov 2023
||
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Manager

Operations

Anything would be an improvement to the vendor's training. That training is almost nonexistent right...

Oct 2023
||
(0)
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Manager

Relationship

I would like the vendor to reach out to us about upgrades, new releases, and new products. It would...

Oct 2023
||
(0)
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Manager

Value

The vendor doesn't avoid charging us for every little thing. Their charges are becoming more...

Oct 2023
||
(0)
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Manager

Product

Our front office staff members have been fine with the system. Its scheduling options could be a...

Oct 2023
||
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Manager

Culture, Relationship

The vendor's accounting group is their most frustrating group. They have had a ton of turnover. The...

Oct 2023
||
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Manager

Relationship

Veradigm's support needs help. Veradigm doesn't have enough support people, and like most other...

Oct 2023
||
(0)
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Manager

Product

Our users haven't found the system to be user friendly. There are some physician therapy and rehab...

Oct 2023
||
(0)
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Director

Loyalty

At the time we picked Veradigm EHR, it was the right product, but we have grown quicker than the...

Oct 2023
||
(0)
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Director

Value

Veradigm overcharges us for a lot of their interfaces. Veradigm already has the interfaces done, but...

Oct 2023
||
(0)
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Director

Product

For smaller groups, Veradigm EHR is perfectly fine. It is very simple and intuitive to use. Our...

Oct 2023
||
(0)
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Director

Product

Veradigm EHR recently had an update that was supposed to do a bunch of stuff that it didn't do. We...

Sep 2023
||
(0)
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Director

Operations, Product

The system is very easy to use. Once we find out where the layout is, getting to what we need to get...

Sep 2023
||
(0)
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Director

Operations, Product

The way we get into the product is clunky. I just don't understand our setup, but because we have...

Sep 2023
||
(0)
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Manager

Product

Buying the product again is a big no. I would choose another product I know over Veradigm EHR....

Aug 2023
||
(0)
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Manager

Product, Value

I might recommend Veradigm EHR for a small practice with limited funds and a few providers; that...

Aug 2023
||
(0)
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Manager

Relationship

The big problem with Veradigm’s support team is the canned answers. It would be better if the team...

Aug 2023
||
(0)
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Manager

Relationship

With some vendors that we work with, the upper-level management team seems unreachable. With...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

There are things that Veradigm has done really well, but other times, the vendor doesn't even want...

Aug 2023
||
(0)
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Manager

Value

Veradigm wants to charge us a large amount for every interface, even if the interfaces are just...

Aug 2023
||
(0)
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Manager

Operations

Veradigm’s implementation services are pretty good. The vendor has come a long way over the years. I...

Aug 2023
||
(0)
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Manager

Relationship, Product

Veradigm has increased their design and other functionalities. The vendor has made some progress...

Aug 2023
||
(0)
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Manager

Loyalty

I am satisfied with Veradigm EHR, and when we had a choice to switch away from Veradigm EHR, the...

Jul 2023
||
(0)
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Manager

Product

Veradigm EHR only does authorizations, so it doesn’t have a full referral module. We have to use an...

Jul 2023
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(0)
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Manager

Product

We have to do a lot of customization to Veradigm EHR to make it work and interface with our local...

Jul 2023
||
(0)
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Manager

Relationship

My relationship with the vendor’s team over the EHR is not as close as it is with the teams over the...

Jul 2023
||
(0)
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Manager

Loyalty

We would not recommend Veradigm EHR. There are other products out there that can be utilized better....

Jul 2023
||
(0)
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Manager

Operations, Product

Our providers often have issues loading growth charts, and I don't know whether that happens with...

Jul 2023
||
(0)
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Manager

Product

We have fewer interfaces with Veradigm EHR than with other products by the vendor, and we have...

Jul 2023
||
(0)
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Manager

Operations, Product

Providers often have issues with the EHR because the instructions are not correct. We make guides...

Jul 2023
||
(0)
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Manager

Loyalty

I don't know Veradigm’s plans for the future, but they are not moving quickly enough with technology....

Jul 2023
||
(0)
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Manager

Relationship

It is hard to find people to work with at Veradigm, and it is hard to assign a task to the right...

Jul 2023
||
(0)
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Manager

Relationship

I have a call cadence with my contact at Veradigm, and they are amazing. They go over all products...

Jul 2023
||
(0)
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Manager

Relationship, Product

With the EHR, we really struggle to get anything customized to our specific needs because the vendor...

Jun 2023
||
(0)
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Nurse

Operations, Product

The EHR is pretty user friendly. The setup and background changes are fairly easy. Veradigm is good...

May 2023
||
(0)
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Nurse

Relationship, Product

Veradigm is working on most of the things that we want. The vendor has already had the same ideas as...

May 2023
||
(0)
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Nurse

Relationship

Sometimes the language barrier with the support team is a little difficult. It is hard to understand...

May 2023
||
(0)
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Director

Relationship

We have had a few small hiccups with Veradigm’s upgrades, but they have a helpful form and a good...

May 2023
||
(0)
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Director

Product

Veradigm EHR is pretty intuitive. It does a good job, a lot of which has to do with the setup on the...

May 2023
||
(0)
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Director

Relationship

The vendor’s support for Veradigm EHR could be better. We have to ask for updates on tickets more...

May 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

I don’t know what to expect from Veradigm in the future, but I feel pretty good about where they are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The look and feel of the EHR are good. Almost everyone who is operating in the EHR needs to have a...

Mar 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

Allscripts’ EHR is one of the more antiquated-looking products out there. I wish the vendor would...

Jan 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

We hear people grumbling and wondering why we can’t switch from Allscripts to another vendor....

Jan 2023
||
(0)
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Manager

Product

Professional EHR is not interconnected well for the physicians to see the chart within different...

Dec 2022
||
(0)
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Manager

Relationship

I always get a really good response from the vendor when I ask questions, troubleshoot things, or...

Dec 2022
||
(0)
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Manager

Operations, Product

The solution is easy to teach and easy to use. It may not flow as easily as the Epic system does in...

Dec 2022
||
(0)
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 or  to see details.

Director

Operations, Product

Although Professional EHR is easy to use, from an upgrade perspective, there is always documentation...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

We are quite unhappy with Allscripts. The main issue we have is that the product is poor and not...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Relationship

Allscripts’ support structure has changed drastically, and they have struggled like everybody else,...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Loyalty, Value

If I had money, Professional EHR would not be part of our long-term plans. We keep it strictly...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Integration is never complete with Professional EHR. Allscripts does integrate the product with a...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Value

We are stuck right where we are with Professional EHR. If we wanted to do something different or...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The system has been slow for years. There is an upgrade we are supposed to be getting that is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I have used this system for a long time. I know the front end, the back end, how to tweak...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There is room for improvement with the system's search feature. Because we have been on the EMR for...

Dec 2022
||
(0)
 Thank you  Helpful

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Director

Product

We have an interface through Allscripts to integrate our system with an HIE, mainly to meet a MIPS...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Allscripts has always nickel-and-dimed us to death for every little thing.

Dec 2022
||
(0)
 Thank you  Helpful

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