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Veradigm Practice Management Commentary
Filtered view: (11-75 Physicians)

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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Culture

We were sold one thing, but the system that we actually implemented was another thing. We were told...

Dec 2023
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Director

Value

Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...

Dec 2023
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Director

Product

The biggest areas of opportunity that the vendor has would be with integration and with upgrading...

Dec 2023
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Director

Relationship

When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...

Dec 2023
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Director

Relationship

If I were to talk to someone about the system, they would have their own list of questions about...

Dec 2023
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Director

Operations, Product

One of the challenges that we face is education for staff members about new features in Veradigm....

Nov 2023
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Director

Product

The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...

Nov 2023
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Director

Product

The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...

Nov 2023
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Director

Relationship

Veradigm sends out a fairly reasonable amount of communication about things. They also identify...

Nov 2023
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Analyst/Coordinator

Operations, Product

Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...

Nov 2023
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Analyst/Coordinator

Product

We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...

Nov 2023
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Manager

Loyalty

We made a change to our locations that is supposed to take place soon, and we are supposed to have a...

Nov 2023
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Manager

Culture, Relationship

Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...

Oct 2023
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Manager

Product

Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...

Oct 2023
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Manager

Product

The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...

Oct 2023
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Manager

Culture, Relationship, Operations

The vendor has some services that we haven't found out about until after we have needed them. In the...

Oct 2023
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Manager

Product

There are times when Veradigm has new technology that they put out that we have to upgrade to in...

Oct 2023
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Manager

Relationship

We have a pretty good relationship with Veradigm. They are excellent, and they check on us...

Oct 2023
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Manager

Value

We would like more help with MIPS and value-based programs. I think Veradigm is a little behind on...

Oct 2023
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Manager

Value

Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...

Oct 2023
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Manager

Value

Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...

Oct 2023
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CIO

Relationship

Veradigm's support has dropped off a little. We used to have a dedicated account person, but it...

Aug 2023
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CIO

Relationship

We would like to go back to our old dedicated-account support initiative. When that initiative came...

Aug 2023
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CIO

Relationship, Product

Veradigm has been a solid vendor for many years. That has been a big thing for us. We can't trade...

Aug 2023
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CIO

Product

We really overestimated the accuracy of the system's rules engine.

Aug 2023
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CIO

Operations

Our implementation with Veradigm was much longer than it should have been, and it had severe bugs....

Aug 2023
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CIO

Product

Veradigm Practice Management is a closed system, so it doesn't have much interoperability. The...

Aug 2023
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CIO

Product

Veradigm's last upgrade had some printing problems, but the vendor has corrected those at this point....

Aug 2023
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CIO

Loyalty, Product

We would like Veradigm to give us the ability to put expiration dates on insurance policies. For...

Aug 2023
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Manager

Value

Veradigm charges us for verifying insurance, sending paper claims, and sending patient statements...

Jul 2023
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Manager

Product

When we import charges, we can sort them by the provider and CPT code and do grouping maintenance. I...

Jul 2023
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Manager

Relationship

I have a close relationship with the people at Veradigm that make enhancements to the PM system or...

Jul 2023
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Manager

Relationship, Product

Veradigm said years ago that they were working on a report for us, but that report gives us only...

Jul 2023
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Analyst/Coordinator

Product

We are happy with Veradigm Practice Management. It is easy to use, and we can easily train people to...

Jun 2023
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Analyst/Coordinator

Relationship

With the split of the two different vendors, they are starting to set up different support people...

Jun 2023
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Manager

Loyalty, Relationship

The product is good, and I believe others will be happy with it. The vendor is very proactive about...

May 2023
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Director

Product

Veradigm keeps things up-to-date. There are not a lot of patches that we have to do, and we get...

May 2023
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Director

Relationship

I haven’t had to escalate anything with Veradigm in several years

May 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We are looking at a lot of integrations right now. The quality of the product is pretty good, and...

Apr 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Veradigm continues to move toward the large practice environment. Our impression of them when we...

Apr 2023
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Analyst/Coordinator

Product

We would like to see continued momentum with Veradigm creating an automated revenue cycle...

Apr 2023
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Manager

Product

Especially when it comes to reporting, the product is not as flexible as we need it to be sometimes....

Apr 2023
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Manager

Product

The solution is easy enough to maneuver around in. The product has an automation management system,...

Apr 2023
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Manager

Relationship

Support is a huge challenge. We get no response to our support calls, or the support people shuffle...

Apr 2023
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Analyst/Coordinator

Product

One of the product's strengths is that it has everything in it. The product is all encompassing for...

Feb 2023
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Analyst/Coordinator

Product

Allscripts PM looks very archaic. I think that Allscripts has added some features, but the vendor...

Feb 2023
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Analyst/Coordinator

Relationship

When the support team calls us, they have no resolutions for our issues. They just want to talk...

Feb 2023
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Manager

Loyalty, Relationship

We can't stand Allscripts. We would never recommend the vendor to anyone. The practice management...

Jan 2023
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Manager

Culture

Allscripts sold us numerous things that didn't even work.

Jan 2023
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Manager

Product

The scheduling program in the product works pretty well.

Jan 2023
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Manager

Relationship

All of the support staff for the product is offshore, and the support people never know what they...

Jan 2023
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Manager

Operations

We had issues with the product's go-live timeline, and another organization came in and helped solve...

Jan 2023
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CTO

Operations

Our implementation of Allscripts PM was challenging. The vendor was having an identity crisis, and I...

Dec 2022
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CTO

Relationship, Operations, Product

Working with Allscripts can be a pretty rocky process. I am not sure whether there is a specific...

Dec 2022
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CTO

Loyalty, Relationship, Product

There are things that the system doesn't do very well. We are working with the vendor to try to come...

Dec 2022
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Analyst/Coordinator

Relationship, Product

Allscripts needs to focus on the defects they have in the product. We have run into quite a few...

Dec 2022
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Analyst/Coordinator

Product

The major strengths of the Allscripts PM solution are the ability to schedule appointments and the...

Dec 2022
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